Call Center Jobs - Dubai UAE

<ul><li>Implement, configure and support enterprise Contact Center solutions.</li><li>Configure ACD, IVR, call routing, queues, skills, campaigns, recording, reporting and omnichannel interactions.</li><li>Install, configure and troubleshoot applications in Linux/Unix environments.</li><li>Troubleshoot VoIP and telephony-related issues involving SIP, RTP, SIP trunks, codecs and DTMF.</li><li>Perform system-level troubleshooting using logs, traces and network diagnostic tools.</li><li>Integrate Contact Center solutions with CRM, helpdesk and other enterprise applications.</li><li>Work with REST APIs, webhooks, JSON and other integration technologies.</li><li>Configure and troubleshoot network-related components including TCP/IP, DNS, NAT, firewalls and SSL/TLS certificates.</li><li>Support system upgrades, patches, backup/restore, high availability and disaster recovery activities.</li><li>Perform root-cause analysis for production issues and provide L2/L3 technical support.</li><li>Participate in customer requirement discussions and translate business requirements into technical solutions.</li><li>Support demonstrations, Proof of Concepts (POCs), solution deployment and customer acceptance.</li><li>Coordinate with product vendors, internal development teams and customer IT teams for issue resolution.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in Bright Pattern Contact Center platform.</li><li>Experience with Genesys, Avaya, Cisco Contact Center, NICE CXone, Five9 or similar enterprise Contact Center platforms.</li><li>Experience with Wireshark or other network/SIP troubleshooting tools.</li><li>Shell scripting skills.</li><li>Experience with REST APIs and JSON.</li><li>Experience with virtualization and cloud environments.</li><li>Experience with High Availability and Disaster Recovery environments.</li><li>Good communication and customer-facing skills.</li><li>Hands-on and technically strong candidate comfortable with Contact Center applications and Linux/Unix infrastructure.</li><li>Ability to independently diagnose complex issues involving applications, telephony, networking and integrations.</li></ul>

<strong>Job Location:<br><br></strong>Dukes The Palm Dubai Hotel<br><br>Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.<br><br>Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.<br><br>We are currently looking for a <strong>Guest Service Center Agent<br><br></strong>As a Guest Service Center Agent, your role is to be responsible and provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience.<br><br><ul><li>Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation</li><li>Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines</li><li>Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls</li><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest calls, requests, or problem</li><li>Follow up with guests to ensure their requests or problems have been met to their satisfaction</li><li>Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities</li><li>Review shift logs/daily memo books and document pertinent information in logbooks</li><li>Develop and maintain positive working relationships with others, and support the team to reach common goals</li><li>In case of emergency, handles all communications for the hotel whilst serving as the communication center</li><li>Maintain the neatness of their working area at all times<br><br></li></ul><strong>Experience<br><br></strong><ul><li>Previous experience in a large hotel with at least 500 keys in a luxury property required</li><li>Pre-opening experience is an advantage <br><br></li></ul><strong>Requirement<br><br></strong><ul><li>Proven work experience as a Guest Service Center Agent</li><li>Opera experience</li><li>Active listening and effective communication skills</li><li>Flexibility to work in shifts</li><li>Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment<br><br></li></ul>Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<p>We are looking for a friendly, professional, and customer-focused Call Center Agent to handle customer inquiries, provide information about company products or services, and resolve routine issues efficiently. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle calls professionally while maintaining high customer service standards. <br><br></p>Key Responsibilities <br><br><br><ul> <li>Handle incoming customer calls and make outgoing calls when required. <br></li> <li>Respond to customer questions about company products, services, and procedures. <br></li> <li>Provide accurate information and assist customers with their requests. <br></li> <li>Identify customer concerns and resolve routine issues professionally. <br></li> <li>Escalate complex complaints or inquiries to the appropriate department. <br></li> <li>Record customer interactions, inquiries, complaints, and follow-up actions in the company system. <br></li> <li>Follow up with customers to confirm that issues have been addressed. <br></li> <li>Maintain professional telephone etiquette and a positive customer experience. <br></li> <li>Meet assigned performance targets, including call quality, response time, and customer satisfaction. <br></li> <li>Follow company policies, approved call scripts, and customer service procedures. <br></li> <li>Protect customer information and maintain confidentiality. <br></li> <li>Coordinate with other departments to ensure timely resolution of customer issues. <br></li> <li>Participate in training sessions and team meetings to improve service quality. <br></li> <li>Perform other customer service duties assigned by the supervisor or management. <br><br><br><br></li></ul>Requirements<br><br><ul> <li>High school diploma or equivalent; additional education is an advantage. <br></li> <li>Previous experience in a call center, customer service, telesales, or a similar role is preferred. <br></li> <li>Excellent verbal communication and active listening skills. <br></li> <li>Good command of English; Arabic or other language skills are an advantage, depending on customer requirements. <br></li> <li>Basic computer skills and familiarity with email, spreadsheets, and customer management systems. <br></li> <li>Ability to handle multiple calls and maintain accurate records. <br></li> <li>Strong problem-solving and customer service skills. <br></li> <li>Patient, polite, professional, and confident telephone manner. <br></li> <li>Ability to remain calm when dealing with complaints or difficult situations. <br></li> <li>Good time-management skills and the ability to meet performance targets. <br></li> <li>Willingness to work shifts, weekends, or public holidays according to the business schedule. <br></li> <li>Ability to work full-time on-site in Dubai, UAE. <br><br><br><br></li></ul>Benefits<br><br><ul> <li>Competitive salary based on qualifications and experience. <br></li> <li>Employment visa, subject to the employer's policy and applicable UAE regulations. <br></li> <li>Medical insurance, as applicable under the employment arrangement and UAE requirements. <br></li> <li>Annual leave and public holidays in accordance with applicable UAE labour law. <br></li> <li>End-of-service benefits, where applicable under UAE law. <br></li> <li>Professional and supportive working environment. <br></li> <li>Training and development opportunities to improve customer service skills. <br></li> <li>Opportunities for career progression into senior customer service or team leader roles. <br></li> <li>Performance-based incentives or bonuses may be available, depending on company policy and the employment contract.</li></ul>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEChef De Partie | MAF Entertainment | Food and Beverage<br>ROLE SUMMARYThe role of the Chef de Partie is to oversee the back-of-house operations in F&B operations and manage the shift and staff. This role will be responsible for the quality of all food and beverages served including the health and safety, presentation, timing of delivery, and temperature.<br>ROLE PROFILESupports employee training and development under the Sous Chef and Executive Chef. Demonstrates leadership through onboarding and assisting team operations. Is fully skilled and competent across all kitchen stations. Adheres to health, safety, and food hygiene regulations, including allergy awareness. Maintains cleanliness and organization of kitchen areas, equipment, and storage. Manages food production efficiently to minimize waste and ensure proper stock rotation and labeling. Possesses strong technical skills in knife techniques, garnishing, and pantry operations. Holds solid culinary knowledge, including meat preparation, cooking temperatures, vegetables, starches, sauces, and soups.<br>REQUIREMENTSEducation: Hospitality certificate/diploma, PIC Level 2, and food safety certification (HACCP preferred).3–4 years minimum experience, preferably in upscale restaurants; hotel and supervisory experience is a plus. Strong commitment to delivering high-quality customer service. Professional appearance, communication style, and strong English language skills. Confident interacting with customers in open environments. Excellent attention to detail with the ability to multitask under pressure.

<p>About the Role We are a Dubai-based business consultancy and we’re looking for a confident telesales executive to work from home. You’ll call UAE businesses, introduce our consulting services and book meetings for our consultant. We provide the calling lists, scripts and training. What You’ll Do · Make outbound calls to UAE companies and introduce our services · Follow up with interested clients by phone, WhatsApp and email · Book meetings and help convert leads into sales · Keep a simple record of calls and follow-ups in Excel or a CRM · Achieve weekly call and meeting targets</p><p><strong>Desired Candidate Profile</strong></p><p>What We’re Looking For</p><p> · 1+ year of telesales, call centre or B2B sales experience</p><p> · Fluent Verbal and Written English Communication;</p><p> · Confident, self-motivated and comfortable working independently</p><p> · Own laptop or phone with reliable internet and a quiet place to make calls</p><p> · UAE resident</p><br><p> Why Join Us</p><p> · Work from the comfort of your home</p><p> · Flexible working hours</p><p> · Fixed pay plus uncapped commission</p><p> · Training and support provided</p>

Landmark Group<br>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 50 plus value led, own-built brands across retail, hospitality, food, and leisure. Over the years, our UAE-based group has evolved into a comprehensive retail and hospitality entity, with over 2400 retail stores, leisure, and hospitality outlets, spanning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.<br>CSi (Customer Strategy Intelligence) CSi is a newly established strategic business unit within Landmark Group, bringing together the organization's most critical growth-driving capabilities into one integrated engine. Designed to shape the next phase of retail innovation, CSi unifies Data & Analytics, Loyalty (Shukran), Partnerships & Co-brands, Performance & Digital Marketing, and Customer Product & Mar Tech under one vision. At its core, CSi stands for Customer, Strategy & Intelligence—placing customer experience at the center, enabling smarter business decisions through data, and leveraging AI and Business Intelligence to power every interaction and outcome. Joining CSi means becoming part of a high-impact team where Product, Data, AI, and Customer Experience converge to build solutions that serve millions of customers across multiple brands. This is an opportunity to work on meaningful business challenges, take ownership of strategic initiatives, and help redefine how modern retail operates in the region. We are looking for individuals who think customer-first, enjoy solving complex problems through data and technology, and are passionate about AI, Mar Tech, Product, or Analytics. If you're looking to contribute to a fast-paced, highly visible environment where your work drives real business impact, CSi offers the opportunity to build the future of customer intelligence on a scale.<br>Role Summary Enable scalable, data-driven campaign execution through optimised feeds and dynamic content frameworks.<br>Experience Required: 4 – 6+ years<br>Key Responsibilities Own product and content feed stability. Develop scalable dynamic content frameworks. Improve taxonomy and catalog structures. Partner with ecommerce teams to align data structures. Monitor and optimise feed performance.<br>Key Competencies & Behaviors Experience with ecommerce catalogs and marketing feeds. Strong operational discipline. Ability to build scalable frameworks. Collaborative and detail-oriented mindset.

<ul><li>Deliver exceptional customer service in Arabic, resolving inquiries and issues with a focus on first-call resolution and customer satisfaction.</li><li>Act as a brand ambassador, building rapport and trust with Arabic-speaking customers through empathetic and professional communication.</li><li>Troubleshoot and diagnose customer issues, providing clear and concise solutions or escalating complex problems to relevant departments.</li><li>Maintain accurate and detailed customer records in the CRM system, documenting all interactions and resolutions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; some college education is a plus.</li><li>Proven experience (2+ years) in a customer-facing role, preferably within a call center environment.</li><li>Native or near-native fluency in Arabic (written and spoken) is essential.</li><li>Proficiency in English for internal communication and documentation.</li></ul>

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br>Lead Qualification Representative<br><br><strong>Location:</strong> Remote<br><br><strong>Schedule:</strong> Full-time, EST Business Hours Required<br><br><strong>Compensation:</strong> C$40,000–C$50,000 annually, based on experience, qualifications, and performance<br><br>The Opportunity<br><br>Royal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options.<br><br>Rental-guarantee insurance may help protect property owners when a tenant defaults on their rent. Your role will be to contact property owners, explain the purpose of the call, confirm basic qualification information, identify interest, and connect appropriate property owners with a sales representative through a live transfer.<br><br>This is a high-volume outbound-calling position—not a traditional customer-service role. You will work from an automatic dialer and will be expected to handle objections, keep appropriate prospects engaged, and consistently meet qualified-transfer targets.<br><br>You will not provide detailed insurance advice, determine eligibility, guarantee approval, or complete enrolments. Sales representatives will review the property owner’s circumstances and explain the available coverage.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls using an automatic dialer</li><li>Speak with property owners about rental-guarantee insurance options</li><li>Deliver clear and professional call openings</li><li>Confirm required property-owner and qualification information</li><li>Identify whether the prospect is interested in learning more</li><li>Explain the purpose and potential value of the service clearly</li><li>Handle questions, objections, suspicion, and rejection professionally</li><li>Obtain permission before initiating a transfer</li><li>Complete warm live transfers to sales representatives</li><li>Remain on the line until the receiving representative accepts the call</li><li>Record accurate notes, outcomes, and dispositions in the CRM</li><li>Schedule callbacks and follow up on unsuccessful transfers when required</li><li>Respect opt-out and do-not-call requests</li><li>Follow approved scripts, qualification rules, and compliance requirements</li><li>Participate in coaching, call reviews, and performance reporting</li><li>Meet call-quality and accepted-transfer targets<br><br></li></ul><strong>What You’ll Need<br><br></strong><ul><li>Three or more recent years of high-volume outbound-calling experience</li><li>Experience with lead qualification and live transfers</li><li>Experience working against measurable hourly or daily performance targets</li><li>Experience using an automatic dialer</li><li>Experience using a CRM while actively calling</li><li>Strong spoken and written English</li><li>Clear listening, communication, and objection-handling skills</li><li>Confidence speaking with busy, suspicious, or frustrated prospects</li><li>The ability to remain calm and professional during difficult calls</li><li>Accurate call-disposition and documentation habits</li><li>The resilience to remain productive during continuous calling</li><li>The ability to follow scripts and compliance requirements without sounding unnatural</li><li>Full-time availability during the assigned campaign schedule</li><li>Verifiable employment history and professional references<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.<br><br>Experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services, or another regulated call-centre environment is an asset.<br><br>Direct property-management or insurance experience is preferred but not mandatory. Strong candidates from other high-volume outbound campaigns will be considered.<br><br>How to Apply<br><br>Apply with your résumé.<br><br>If your background aligns with the position, you will receive an email with a link to complete a short pre-recorded video interview within 24–48 hours of applying.<br><br>Selected candidates may also be required to complete a typing test, equipment check, employment-reference verification, call role-play, and live skills interview.<br><br>What Success Looks Like<br><br><strong>Performance Will Be Measured Through<br><br></strong><ul><li>Accepted qualified transfers</li><li>Accuracy of lead qualification</li><li>Call quality and professionalism</li><li>Compliance with campaign requirements</li><li>Accurate CRM notes and dispositions</li><li>Dialer activity</li><li>Attendance and schedule reliability</li><li>Objection-handling ability</li><li>Responsiveness to coaching</li><li>Consistent performance during high-volume calling<br><br></li></ul>The position may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.<br><br>Who Will Succeed<br><br>The right person is confident, resilient, organized, and comfortable spending most of the workday on consecutive outbound calls.<br><br>You should be able to recover quickly from rejection, communicate naturally within a structured call process, and move interested property owners toward a live conversation with a sales representative.<br><br>You must also understand that strong performance never requires misleading a prospect, promising coverage, ignoring qualification requirements, or continuing after an explicit opt-out request.<br><br>Remote-Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A private and professional workspace</li><li>Dual monitors</li><li>A computer with at least 16 GB of RAM</li><li>Reliable internet speed of at least 100 Mbps</li><li>Backup internet connectivity or power</li><li>A wired noise-cancelling headset</li><li>A webcam</li><li>A current operating system with appropriate security updates<br><br></li></ul> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Appointment Setter<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Opportunity<br><br>Royal York Property Management is hiring Outbound Appointment Setters to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and move interested owners to the next step.<br><br>For most qualified owners, the preferred outcome is an immediate warm or live transfer to a Royal York sales representative rather than an appointment scheduled for another day.<br><br>You will not complete the final sale or determine approval.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make high-volume outbound calls using an automatic dialer.</li><li>Gain the property owner’s attention quickly.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of properties and whether they are occupied or vacant.</li><li>Explain the C$100 monthly cost and the program’s potential value.</li><li>Respond to objections involving price, need, timing, trust, or existing tenants.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Schedule callbacks or appointments when required.</li><li>Record accurate notes, outcomes, and call dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily transfer or appointment targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Experience qualifying prospects before scheduling an appointment or completing a transfer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward transfer, appointment, conversion, or call targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>Willingness to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>What Success Looks Like<br><br><strong>Success Will Be Measured Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Appointments or scheduled callbacks when applicable.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can connect with property owners quickly, respond naturally to objections, and confidently ask for the next step.<br><br>You should be comfortable explaining why an owner may choose to pay C$100 per month to help protect an entire month of rental income if a covered tenant defaults.<br><br>You do not need property-management experience or a perfect script immediately. You must have strong communication fundamentals, remain open to coaching, and apply feedback quickly.<br><br> See All Open Roles

TELESALES EXECUTIVE | IMMEDIATE JOINING | FIXED SALARY + UNCAPPED COMMISSION<br>Company Description Madinat Al Amani Brokerage LLC is a brokerage firm based in Dubai, offering clients a range of financial and investment products tailored to local and regional market needs. The company focuses on delivering reliable, transparent services and building long-term relationships with individual and corporate clients. Team members work in a fast-paced, target-driven environment where professional growth and performance are encouraged. The organization values integrity, clear communication, and client satisfaction in all interactions. Role Description The Telesales Specialist is a full time, on-site role based in Dubai, responsible for generating and closing sales over the phone. Daily tasks include contacting potential and existing clients, presenting products and services, answering inquiries, and following up on leads to meet or exceed sales targets. The role involves maintaining accurate records of calls and sales activities in internal systems, coordinating with colleagues to support campaigns, and ensuring a positive customer experience during each interaction. The specialist will also handle basic customer support, provide product information, and participate in training sessions to stay current with offerings and sales techniques. Qualifications Strong Sales skills, including lead conversion, negotiation, and working toward sales targets Excellent Communication abilities, with clear spoken English and the capacity to explain products and services effectively Customer Service and Customer Support skills to manage inquiries, resolve issues, and maintain client satisfaction Training aptitude, including willingness to learn new products and participate in ongoing sales and service training Previous telesales, call center, or brokerage experience is preferred Basic computer proficiency and familiarity with CRM or call management tools Ability to work on-site in Dubai and perform in a high-volume, target-driven environment High school diploma or equivalent; further education in business, marketing, or a related field is an advantage Why Join Us?✅ Fixed Salary: AED 2,000✅ Attractive & Transparent Commission Structure✅ Higher Earnings with Every Successful Closure✅ Career Growth Opportunities✅ Professional Training & Support✅ Work with a Well-Established Financial Services Group✅ 5 Branches Across Operations✅ 700+ Employees Who We're Looking For Excellent communication and convincing skills Confident in speaking with customers over the phone Goal-oriented and target-focused mindset Positive attitude with a willingness to learn Immediate joiners preferred Currently available in the UAELanguage Requirements✔ English✔ Malayalam✔ Tamil⭐ Hindi & Arabic will be an added advantage Qualification Degree / Diploma / Higher Secondary (12th Pass) Freshers with strong communication skills are welcome to apply Previous telesales, customer service, call center, banking, insurance, forex, financial services, or sales experience is an advantage Your Role Contact potential clients and introduce company services Build customer relationships and maintain follow-ups Convert leads into successful closures Achieve individual and team targets Maintain professionalism and customer satisfaction We Value Communication More Than Experience If you can confidently engage with people, handle objections, build trust, and close deals, we want to hear from you.???? Your earning potential is directly linked to your performance.???? Location: Dubai, UAEApply now and be part of a growing financial services organization.

<p>We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team in Dubai. The successful candidate will assist customers with inquiries, provide accurate information about products and services, resolve complaints, and ensure a positive customer experience across different communication channels. <br></p><p>The ideal candidate should have strong communication skills, a helpful attitude, basic computer knowledge, and the ability to handle customer requests efficiently while maintaining high service standards. <br><br></p>Key Responsibilities <br><br><br><ul> <li>Respond to customer inquiries by telephone, email, live chat, and other company-approved communication channels. <br></li> <li>Provide accurate information about company products, services, policies, and procedures. <br></li> <li>Listen carefully to customer concerns and identify suitable solutions. <br></li> <li>Handle complaints professionally and escalate complex issues to the appropriate department. <br></li> <li>Follow up with customers to ensure their questions and concerns have been addressed. <br></li> <li>Maintain a polite, professional, and helpful approach in every interaction. <br><br><br><br></li></ul>Requirements<br><br><br>Educational Qualifications <br><br><br><ul> <li>High school diploma or equivalent is preferred. <br></li> <li>Diploma or bachelor's degree in Business Administration, Communications, Marketing, or a related field is an advantage. <br></li> <li>Customer service or call centre training is beneficial. <br><br></li></ul>Experience Requirements <br><br><br><ul> <li>Previous experience as a Customer Service Representative, Customer Support Executive, Call Centre Agent, or similar role is preferred. <br></li> <li>Experience handling customer inquiries, complaints, and service requests is an advantage. <br></li> <li>Familiarity with CRM software, ticketing systems, or customer databases is beneficial. <br></li> <li>Freshers with strong communication skills and a willingness to learn may also apply. <br></li> <li>UAE work experience is preferred but not mandatory. <br><br><br><br></li></ul>Benefits<br><br><ul> <li>Competitive Salary <br></li> <li>Employment Visa <br></li> <li>Medical Insurance <br></li> <li>Annual Leave <br></li> <li>Paid Public Holidays <br></li> <li>Overtime Pay, where applicable <br></li> <li>Performance-Based Incentives, if offered <br></li> <li>Accommodation or Accommodation Allowance, if provided <br></li> <li>Transportation or Transportation Allowance, if provided <br></li> <li>End-of-Service Benefits <br></li> <li>Training and Development <br></li> <li>Career Growth Opportunities <br></li> <li>Professional Working Environment <br></li> <li>Other benefits according to company policy and applicable UAE Labour Law</li></ul>

<ul><li>Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.</li><li>Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.</li><li>Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.</li><li>Process orders, returns, exchanges, and other transactions accurately and in a timely manner.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 3 years of relevant experience, preferably within customer service, call center,</p></li></ul><p>contact center or a customer-facing environment.</p><ul><li><p>Previous experience within the banking or financial services sector would be an advantage.</p></li><li><p>Experience handling customer inquiries, requests and complaints through telephone or</p></li></ul><p>other customer-contact channels.</p><ul><li><p>Exposure to promoting or cross-selling products and services based on identified</p></li></ul><p>customer needs.</p><ul><li><p>Experience working in a service-driven environment with defined quality and performance</p></li></ul><p>standards.</p>

<ul><li>Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.</li><li>Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.</li><li>Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.</li><li>Process orders, returns, exchanges, and other transactions accurately and in a timely manner.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 3 years of relevant experience, preferably within customer service, call center,</p></li></ul><p>contact center or a customer-facing environment.</p><ul><li><p>Previous experience within the banking or financial services sector would be an advantage.</p></li><li><p>Experience handling customer inquiries, requests and complaints through telephone or</p></li></ul><p>other customer-contact channels.</p><ul><li><p>Exposure to promoting or cross-selling products and services based on identified</p></li></ul><p>customer needs.</p><ul><li><p>Experience working in a service-driven environment with defined quality and performance</p></li></ul><p>standards.</p>

<ul><li>Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.</li><li>Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.</li><li>Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.</li><li>Process orders, returns, exchanges, and other transactions accurately and in a timely manner.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 3 years of relevant experience, preferably within customer service, call center,</p></li></ul><p>contact center or a customer-facing environment.</p><ul><li><p>Previous experience within the banking or financial services sector would be an advantage.</p></li><li><p>Experience handling customer inquiries, requests and complaints through telephone or</p></li></ul><p>other customer-contact channels.</p><ul><li><p>Exposure to promoting or cross-selling products and services based on identified</p></li></ul><p>customer needs.</p><ul><li><p>Experience working in a service-driven environment with defined quality and performance</p></li></ul><p>standards.</p>

<ol><li><p><strong>Inbound Customer Support:</strong> Answers incoming calls, resolves inquiries, troubleshoots service or technical issues, and processes customer orders or account changes.</p></li><li><p><strong>Outbound Sales & Lead Generation:</strong> Contacts potential or existing customers to promote products, conduct telemarketing, qualify sales leads, and follow up on inquiries.</p></li><li><p><strong>Debt Collection & Billing:</strong> Contacts customers regarding outstanding balances, sets up payment schedules, and clarifies billing discrepancies.</p></li><li><p><strong>Technical Support (Helpdesk):</strong> Assists customers with technical troubleshooting, software/hardware setup, and logging tickets for complex issues.</p></li><li><p><strong>Quality Assurance & Performance Tracking:</strong> Logs interactions in CRM software, maintains target call metrics (handling time, resolution rate), and adheres to scripts and compliance standards.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p><strong>Education:</strong> High school diploma, higher secondary certificate, or bachelor’s degree in any field.</p></li><li><p><strong>Experience:</strong> 0 to 2+ years of experience in customer service, call center, telesales, or front-office operations (freshers with strong communication skills are often accepted).</p></li></ol>

About Wheely<br>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.<br>About the role<br>Wheely's Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service. A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.<br>Responsibilities<br>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails Protect our customer's time by adhering to operational SLAsProvide exceptional customer service by adhering to our rigorous luxury communication standards Maintain customer satisfaction targets Investigate and resolve customer and chauffeur issues quickly and efficiently Understand, prioritise and escalate our customer's feedback to senior management and relevant teams Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company<br>Requirements<br>Must-have:Passion for exceptional customer service Experience in a customer-facing role in the luxury service industry Excellent interpersonal and communication skills The ability to thrive in a fast-paced high volume contact center Fluency in both spoken and written English & French Flexibility, to be able to do shift work including nights and weekends, in the office Technically proficient<br>Nice to have:Experience in a call centre Additional languages - Arabic<br>What we Offer <br>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre Competitive salary of AED 9,000 per month and quarterly KPI-based bonus Private medical insurance Best-in-class equipment Monthly credit towards Wheely journeys Professional development stipend

About Wheely<br>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.<br>About the role<br>Wheely's Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service. A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.<br>Responsibilities<br>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails Protect our customer's time by adhering to operational SLAsProvide exceptional customer service by adhering to our rigorous luxury communication standards Maintain customer satisfaction targets Investigate and resolve customer and chauffeur issues quickly and efficiently Understand, prioritise and escalate our customer's feedback to senior management and relevant teams Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company<br>Requirements<br>Must-have:Passion for exceptional customer service Experience in a customer-facing role in the luxury service industry Excellent interpersonal and communication skills The ability to thrive in a fast-paced high volume contact center Fluency in both spoken and written English & French Flexibility, to be able to do shift work including nights and weekends, in the office Technically proficient<br>Nice to have:Experience in a call centre Additional languages - Arabic<br>What we Offer <br>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre Competitive salary of AED 9,000 per month and quarterly KPI-based bonus Private medical insurance Best-in-class equipment Monthly credit towards Wheely journeys Professional development stipend

<p><strong>Key Responsibilities</strong></p><p>• Handle inbound and outbound sales calls to promote products and services.</p><p>• Promote, sell, and cross-sell Motor, Medical, and Non-Motor Takaful products and services.</p><p>• Provide accurate information on Takaful products and services and tailored solutions to customers.</p><p>• Maintain high standards of customer service, call quality, and adherence to approved scripts and procedures.</p><p>• Follow up on leads and convert opportunities into new business.</p><p><br></p><p><strong>Success Profile</strong></p><p><strong>Education</strong></p><p>• Bachelor's Degree in Business Administration, Insurance, Finance, or a related field is preferred.</p><p><br></p><p><strong>Experience</strong></p><ul><li>1–2 years of experience in a call center or telesales environment.</li><li>Previous sales experience is preferred</li></ul><p><br></p><p><strong>Technical Competencies</strong></p><p>• Sound knowledge of Motor or Non-Motor Takaful products, coverage, benefits, and eligibility requirements.</p><p>• Proficiency in Microsoft Office applications.</p><p><br></p><p><strong>Behavioural Competencies &amp; Drivers</strong></p><p>• Strong communication, negotiation, and relationship-building skills with a customer-focused approach.</p><p>• Results-oriented mindset with the ability to identify opportunities, convert leads, and achieve sales targets.</p><p>• Integrity, accountability, resilience, and a commitment to delivering high-quality service and continuous improvement.</p>

<ul><li><p>Make outbound calls to generate new real estate leads from target markets .&nbsp;</p></li></ul><ul><li><p>Qualify leads based on budget, intent, and investment interest .&nbsp;</p></li></ul><ul><li><p>Maintain accurate, up-to-date records of calls, lead status, and follow-ups in the CRM.&nbsp;</p></li></ul><ul><li><p>Represent Avanti with an energetic, confident phone manner that builds credibility with prospective investors.&nbsp;</p></li></ul><ul><li><p>Meet daily/weekly call and qualified-lead targets.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>1–3 years' experience in real estate lead generation or a real estate call center role&nbsp;</p></li></ul><ul><li><p>Working knowledge of the UAE real estate market (locations, project types, off-plan vs. secondary)&nbsp;</p></li></ul><ul><li><p>Fluent in English and Hindi&nbsp;</p></li></ul><ul><li><p>Comfortable on high-volume outbound calling&nbsp;<br><br><strong>What Avanti Offers :</strong><br><br>Fixed monthly salary: AED 3,000–3,500&nbsp;</p></li></ul><ul><li><p>Commission on closed deals originating from the candidate's qualified leads:&nbsp;&nbsp;</p></li></ul><ul><li><p>Training on UAE real estate products and calling scripts&nbsp;</p></li></ul><ul><li><p>Growth path into a client-facing sales/broker role for strong performers&nbsp;</p></li></ul><ul><li><p>Visa will be provided&nbsp;&nbsp;<br></p></li></ul>

<p>Buraq Autos (Goziko Auto Repair Services L.L.C, Dubai DED licence no. 1635102) is hiring a Call Centre Executive / Automotive Service Advisor for the DAY SHIFT at our on-site customer-service desk in International City, Dubai. A separate Night Shift opening is advertised separately.</p><br><p>About us: Buraq Autos is the customer-facing brand of Goziko Auto Repair Services L.L.C, a Dubai-licensed auto repair and mobile roadside-assistance business. Our related service brands include 800 Battery Hub and 800 Tyre Hub. Customers reach us by phone and WhatsApp for battery replacement, tyre fitting, jump-starts and roadside repairs across Dubai and the UAE.</p><br><p>The role: You will be the first voice our customers hear. This is a customer-service and coordination role, not a mechanic vacancy; no technical diagnosis over the phone is expected.</p><br><p>Responsibilities:</p><p>- Answer inbound customer calls and WhatsApp enquiries promptly and professionally.</p><p>- Understand the customer's service requirement and collect accurate vehicle details and location information.</p><p>- Coordinate battery, tyre, jump-start and roadside-service enquiries.</p><p>- Explain approved service options and quotations clearly; convert genuine enquiries into confirmed bookings without pressure.</p><p>- Coordinate with dispatchers and technicians; give customers realistic updates rather than arrival times you cannot confirm.</p><p>- Follow up on pending quotations and bookings.</p><p>- Maintain accurate customer and job records in the system provided.</p><p>- Escalate complaints or technical questions to the right person.</p><p>- Provide a clear handover to the next shift.</p><br><p>Schedule: Day-shift opening (daytime coverage). The exact roster, rest breaks and weekly rest day will be finalised at interview and will comply with UAE Labour Law limits on working hours.</p><br><p>What we offer:</p><p>- Starting basic salary AED 2,200 per month plus commission (commission structure explained at interview).</p><p>- Employment visa and medical insurance provided, subject to UAE work-permit approval; candidates already holding a transferable UAE visa are also welcome.</p><p>- Paid weekly rest day and annual leave in line with UAE Labour Law.</p><br><p>Female applicants are encouraged to apply. Selection is based on relevant skills and experience. We do not charge any recruitment or application fee.</p><br><p>How to apply: Apply through Naukrigulf and tell us briefly: your relevant call-centre/customer-service experience; whether you have worked in an automotive or roadside business; the languages you can use professionally; your notice period or earliest joining date; and your expected salary.</p><p><strong>Desired Candidate Profile</strong></p><p>- Call-handling / customer-service experience.</p><p>- Automotive, service-advisor, garage or roadside-assistance experience is preferred (not mandatory).</p><p>- Calm, clear handling of urgent customer enquiries.</p><p>- Professional spoken and written English is required; Arabic is an advantage.</p><p>- Accurate booking and data-entry skills; comfortable with WhatsApp, computers and customer-management tools.</p><p>- Able to coordinate several live enquiries professionally.</p><p>- Able to work on-site in International City, Dubai, on a day-shift roster.</p>