Call Center Jobs - Dubai UAE

???? We're Hiring: Telephone Operator???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Entry-Level to Mid-Level???? Work Arrangement: Fully Remote About UsQuendrix is a growing international organization focused on customer experience, communication excellence, and business support. Our teams collaborate across Customer Service, Administration, Operations, Reception, and Business Support to ensure professional communication and efficient call handling across the organization. The Role We are seeking a friendly and professional Telephone Operator to manage incoming calls, direct inquiries to the appropriate teams, and provide excellent customer service while supporting daily communication operations. This is an excellent opportunity for a customer service, reception, call center, or administrative professional looking to grow their career in an international and fully remote working environment. Key Responsibilities Answer and manage incoming calls professionally and efficiently. Direct calls to the appropriate departments and team members. Work closely with Customer Service, Administration, Operations, Reception, and Business Support teams. Respond to general inquiries and provide accurate information. Record and relay messages promptly and accurately. Maintain call logs and communication records where required. Support outbound calls and follow-up communications when needed. Coordinate with internal teams to resolve customer inquiries. Prepare basic reports and communication updates. Maintain organized records and documentation. Help resolve routine communication and customer service issues. Support administrative tasks related to daily operations. Promote a positive customer experience through professional communication. Assist with cross-functional business support activities. Stay informed about communication and customer service best practices. Requirements Bachelor's degree in Business Administration, Communications, Customer Service, or a related field is preferred.1–2 years of experience in telephone operations, call center, reception, customer service, or a related role is an advantage. Excellent verbal communication and interpersonal skills. Strong organizational and time management abilities. Good attention to detail and problem-solving skills. Good written and verbal English communication skills. Experience with PBX systems, VoIP platforms, Microsoft Office, or CRM systems is an advantage. Familiarity with call handling, message management, or customer support processes is a plus. Ability to work independently and collaborate with international teams. UAE or GCC customer service experience is an advantage but not required. Relevant customer service or communication certifications are welcome but not mandatory. What We Offer???? Fully Remote Work Arrangement???? Full-Time Telephone Operations Position???? Career Growth & Professional Development☎️ Exposure to Customer Service & Business Communications???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Support Regional & International Operations

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

<p><br></p> <p>As a <strong>Quality Officer</strong> in the dnata Global Contact Centre you will, ensure highest level of quality service is delivered to dnata customers consistently within the local and regional Contact Centres (UAE and Middle East). Work with Contact Centre management team in order to ensure development and implementation of quality standards and processes across the Contact Centres. Own the Change Management process for the Contact Centres.</p> <p><strong><br></strong></p><p> <strong>In this role, you will:</strong> </p> <ul> <li>Implement quality criteria, standards and processes to ensure understanding and influence motivation in individuals and teams to achieve the desired quality levels. This criteria, standards and processes will be developed in conjunction with the Call Centre Manger (dnata).</li> <li>Work with the Contact Centre management team and other Contact Centre staff to devise and implement quality standards and processes covering all internal and external customer interactions.</li> <li>Regularly review agent and contact centre assessment criteria to ensure fit for purpose and in line with commercial objectives. Ensure that any criteria and quality standard documentation is up to date and calibrated across the contact centre using version control.</li> <li>Ensure regular quality monitoring is scheduled by the Reservation / Sales Officers and sufficient agent coaching time is being allocated for this.</li> <li>Perform regular quality audits within the Contact Centre to ensure calibration of quality standards is being achieved and make recommendations on changes based on the findings of these audits.</li> <li>Regularly review quality standards both within the local and regional Contact Centres to ensure consistency in assessment methods and criteria and recommend any required changes.</li> <li>Liaise with relevant departments across the business to identify areas for quality improvement internally. Suggest procedure, process or training solutions as appropriate.</li> <li>Produce quality monitoring reports and feedback results on trends and coaching opportunities to the Contact Centre management teams and make recommendations based on the findings.</li> <li>Identify training needs along with training department and carry our training gap analysis. Work closely with training to develop effective and relevant training plans.</li> <li>Be accountable for Change Management within the Contact Centre, both in terms of communicating and implementing quality standards and quality process related changes.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>To be considered for the role, you must meet the below requirements:</strong> </p> <ul> <li>Hold a Vocational or Diploma (12+2 or equivalent). </li> <li>Have 3 + years of experience in a customer service or call centre environment. </li> </ul> <p> <strong> You ll have an edge, if you:</strong> </p> <ul> <li>Have experience in coaching and people development, including delivering feedback and supporting performance improvement. </li> <li>Have experience implementing and managing quality assurance programmes, with knowledge of contact centre procedures and quality methodologies. </li> <li>Have strong analytical, problem-solving and process improvement skills, including process mapping and design. </li> <li>Have effective communication, stakeholder management and influencing skills, with proficiency in Microsoft Office (Word, Excel, Outlook).</li> </ul>

<p>To provide high customer service through attending customer interactions as well as to escalate through the correct internal channels to resolve customer complaints/issues with minimum TAT in order to achieve the established standard for quality call handling and enhanced customer's experience.</p><br><ul><li><p>Attending customer's interactions and efficiently gather related information to fulfill customer needs.</p></li><li><p>Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly.</p></li><li><p>Provide high class services and support on Bank's different products.</p></li><li><p>Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.</p></li><li><p>Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct</p></li><li><p>Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.</p></li><li><p>Cross sell and upsell different bank products.</p></li><li><p>Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.</p></li><li><p>Adhere to Call Center scheduling, and maintain high level of adherence.</p></li><li><p>To be flexible to work with different line of businesses.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum High school/Diploma graduate</p></li><li><p>Minimum 0-1 years of experience in Call Center</p></li></ul>

<h4 >Full job description</h4><p ><strong>Job Title:</strong> Care Contact Center Agent<br><strong>Department:</strong> Care Department<br><strong>Reports To:</strong> Care Department Manager<br><strong>Location:</strong> Office-Based<br><strong>Working Hours:</strong> Full-Time</p><h3 ><strong>Job Purpose</strong></h3><p >The Care Contact Center Agent handles customer communication across different channels including calls, emails, social media, Google Chat, and reviews. The role focuses on providing excellent customer service, resolving complaints, maintaining brand standards, and ensuring customer satisfaction.</p><h3 ><strong>Key Responsibilities</strong></h3><ul><li><p >Handle incoming customer calls, inquiries, and complaints professionally.</p></li><li><p >Make outbound calls for customer support, follow-ups, and feedback.</p></li><li><p >Respond to emails, social media messages, Google Chat, and online reviews promptly.</p></li><li><p >Maintain and update Google listings and online platforms.</p></li><li><p >Manage customer orders and reservations.</p></li><li><p >Handle customer complaints calmly and professionally, aiming for quick resolution.</p></li><li><p >Record and categorize customer inquiries and complaints accurately.</p></li><li><p >Escalate complex issues to the relevant department when needed.</p></li><li><p >Follow up on pending customer concerns until resolved.</p></li><li><p >Coordinate PR invites and support special events.</p></li><li><p >Respond professionally during crisis situations, including negative comments or viral content.</p></li><li><p >Send marketing messages and customer updates when required.</p></li><li><p >Provide personalized service to VIP guests and ensure a smooth customer experience.</p></li><li><p >Participate in brand immersion activities and guest journey assessments.</p></li><li><p >Provide feedback to improve customer experience and operations.</p></li><li><p >Meet department and individual KPIs.</p></li></ul><h3 ><strong>Soft Skills</strong></h3><ul><li><p >Customer-focused with a positive attitude.</p></li><li><p >Strong problem-solving and communication skills.</p></li><li><p >Ability to stay calm and professional under pressure.</p></li><li><p >Team player with good coordination skills.</p></li><li><p >Flexible, proactive, and willing to learn.</p></li><li><p >Open to feedback and continuous improvement.</p></li></ul><h3 ><strong>Requirements</strong></h3><ul><li><p >Flexible to work shifts, weekends, public holidays, and overnight schedules.</p></li><li><p >Highly motivated and able to handle challenges.</p></li><li><p >Organized, punctual, and able to multitask.</p></li><li><p >Tech-savvy and comfortable using digital platforms.</p></li><li><p >Previous contact center experience, preferably in the GCC.</p></li><li><p >Fluent in Arabic and English, both spoken and written.</p></li></ul>

<ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</p></li><li><p>Maintaining departmental KPI’s.</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.</p></li><li><p>Ensures call backs are completed in a timely manner.</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</p></li><li><p>Assists the patient in the best way possible and creating a good impression&nbsp;</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</p></li><li><p>Multitask and manage the call volumes as per the call process flow.</p></li><li><p>Promote the services of the hospital to patients.</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;</p></li><li><p>Participates and contributes to scheduled in-house training programs.&nbsp;</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li><li><p>Appointment management including no shows, confirmation, cancellation & rescheduling.</p></li><li><p>Doctors calendar creation and updating & maintaining doctors notes.</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience as a contact center agent in a patient-focused environment</li><li>Experience operating multi-line switchboard system</li><li>Strong telephone etiquette and professionalism</li><li>Ability to meet and improve KPIs</li><li>Effective interpersonal and communication skills</li><li>Ability to handle difficult callers calmly and escalate appropriately</li><li>Multitasking and call volume management skills</li><li>Familiarity with appointment management and scheduling processes</li><li>Willingness to work shifts as per department needs</li><li>Commitment to quality improvement and adherence to healthcare regulations (NMC, JCI)</li></ul>

Company Description Property Shop Investment (PSI) was established in 2007 and is recognized as the No. 1 and largest private real estate company in Abu Dhabi & Dubai. With a dedication to sustainable performance and dynamic growth, PSI has developed a prominent brand in the UAE Real Estate Market. Known as a platinum Real Estate Company, PSI aims for the highest achievements and provides a wide range of Real Estate Services to exceed expectations and inspire people. We are committed to delivering a hassle-free Real Estate experience while governing our path towards continuous success.<br>Role Description-To oversee and manage all operational functions related to sales support, CRM systems, call center, and lead management. The Operations Manager ensures seamless coordination between sales, marketing, tech, and customer support, while supervising platforms and tools used across the company. This role plays a critical part in ensuring efficiency, lead quality, and system reliability.<br> RESPONSIBILITIES Manage and oversee the daily activities of the Operations team, including CRM coordinators, lead owners, and call center staff. Supervise and ensure optimal use of all lead management systems, including “My Leads,” Convolo, Brightcall, and other integrated platforms. Oversee call center operations, ensuring quality, responsiveness, and proper call routing to sales teams. Coordinate the lead rotation schedules among agents and ensure fair, timely distribution in line with availability and performance. Follow up with Sales Managers on lead feedback, campaign performance, and opportunities for optimization. Liaise with the Marketing and Web Development teams to ensure proper integration of website generated leads into CRM and sales systems. Deliver CRM system training for all new joiners, ensuring they understand lead tracking, follow-up processes, and reporting protocols. Monitor the accuracy and completeness of CRM data, proactively identifying gaps or irregularities in agent input or system flow. Open and manage support tickets for technical bugs or issues, coordinating directly with the Acceleration Team in Jordan for timely resolution. Escalate recurring problems, user complaints, or system concerns to top management with actionable summaries and proposed solutions. Generate regular reports on operational performance, lead movement, system usage, and call center productivity. Support cross-functional collaboration between Sales, Marketing, IT, and HR to ensure operational alignment and smooth user experience. Ensure compliance with internal processes and timelines, identifying operational risks and addressing bottlenecks proactively.<br>Qualifications Bachelor’s degree in Business Administration, Operations Management, or a related field Previous Real Estate experience is mandatory. Minimum 5–7 years of experience in operations, with at least 2–3 years in a managerial role. Experience in managing cross-functional platforms and coordinating with tech teams is an advantage. Strong leadership and team management abilities. Excellent knowledge of CRM systems and lead management tools (e.g., My Leads, Convolo, Brightcall). High attention to detail, process orientation, and analytical thinking. Strong interpersonal and communication skills. Problem-solving mindset with the ability to manage time-sensitive escalations effectively. Proficiency in Microsoft Office Suite and reporting tools. Must have a good command of the English language, strong oral and written communication skills

<ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</p></li><li><p>Maintaining departmental KPI’s.</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.</p></li><li><p>Ensures call backs are completed in a timely manner.</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</p></li><li><p>Assists the patient in the best way possible and creating a good impression&nbsp;</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</p></li><li><p>Multitask and manage the call volumes as per the call process flow.</p></li><li><p>Promote the services of the hospital to patients.</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;</p></li><li><p>Participates and contributes to scheduled in-house training programs.&nbsp;</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li><li><p>Appointment management including no shows, confirmation, cancellation & rescheduling.</p></li><li><p>Doctors calendar creation and updating & maintaining doctors notes.</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum Qualification & Experiences Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system. Competencies Core Level Exceptional interpersonal skills. Proficient Strong analytical and problem-solving skills. Proficient Excellent command of oral and written English. Arabic language desirable but not essential. Proficient Ability to think critically and maintain a high level of confidentiality. Proficient Proficiency in MS office. Proficient</p></li></ul>

<p><br></p> <p> <strong>About The Role</strong> </p> <p>As an Agent, Call Center Operator you will be responsible for handling calls, emails, and any other channel of communication from in House or External guests and colleagues pertaining to inquiries, Reservation requests for Hotel Products and Services, Guest Feedback and Complaints efficiently while following the call standards and high level of quality service at all times. You will ensure courtesy, personalization, graciousness, and thoughtfulness in all forms of communication to attain guest satisfaction and business goals set by the Company s Leadership.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>About You</strong> </p> <p> The successful candidate will have a minimum of 1 year experience in a contact center or significant customer service experience. Impeccable personal presentation, patient when dealing with guests, always maintaining a positive attitude, paying attention to details, and being passionate about customer service are essential. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.</p>

<ul><li>Provide exceptional customer support in Arabic, addressing inquiries with clarity and professionalism.</li><li>Handle a variety of customer interactions, including complaints and feedback, while ensuring customer satisfaction.</li><li>Utilize CRM software effectively to log customer interactions and track resolutions promptly.</li><li>Collaborate with team members to share insights and solutions, enhancing overall service quality.</li><li>Conduct follow-up calls to ensure customer issues are resolved and gather feedback on service experience.</li><li>Stay updated on product knowledge and services to provide accurate and helpful information to customers.</li><li>Maintain a positive demeanor, demonstrating empathy and understanding in every customer interaction.</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor&#x27;s degree in a relevant field is preferred, showcasing a commitment to continuous learning.</li><li>Minimum of 2 years of experience in customer service or call center roles, demonstrating industry familiarity.</li><li>Proficiency in using call center software and CRM tools, enhancing efficiency in customer interactions.</li><li>Native Arabic speaker with excellent command of English, ensuring effective communication with diverse customers.</li><li>Strong problem-solving skills, capable of resolving customer issues swiftly and effectively.</li></ul><br/>

<p><br></p> About The Role <p>Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs &amp; passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers preferences and delighting them with our service.</p> <p>A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.</p> Responsibilities <ul> <li>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails</li> <li>Protect our customer's time by adhering to operational SLAs</li> <li>Provide exceptional customer service by adhering to our rigorous luxury communication standards</li> <li>Maintain customer satisfaction targets</li> <li>Investigate and resolve customer and chauffeur issues quickly and efficiently</li> <li>Understand, prioritise and escalate our customer's feedback to senior management and relevant teams</li> <li>Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company</li> </ul> Requirements <p>Must-have:</p> <ul> <li>Passion for exceptional customer service</li> <li>Experience in a customer-facing role in the luxury service industry</li> <li>Excellent interpersonal and communication skills</li> <li>The ability to thrive in a fast-paced high volume contact center</li> <li>Fluency in both spoken and written English &amp; French</li> <li>Flexibility, to be able to do shift work including nights and weekends, in the office</li> <li>Technically proficient</li> </ul> <p>Nice to have:</p> <ul> <li>Experience in a call centre</li> <li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Passion for exceptional customer service</li><li>Experience in a customer-facing role in the luxury service industry</li><li>Excellent interpersonal and communication skills</li><li>The ability to thrive in a fast-paced high volume contact center</li><li>Fluency in both spoken and written English &amp; French</li><li>Flexibility, to be able to do shift work including nights and weekends, in the office</li><li>Technically proficient</li></ul><p>Nice to have:</p><ul><li>Experience in a call centre</li><li>Additional languages - Arabic</li></ul>

<strong>Remote | Full-Time | U.S. Eastern Time Hours<br><br></strong><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>The Position<br><br></strong>Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns.<br><br>You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.<br><br>You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.<br><br><strong>How To Apply<br><br></strong>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Deliver clear and professional call openings.</li><li>Ask required qualification questions.</li><li>Respond to consumers who are busy, skeptical, uninterested, or upset.</li><li>Keep conversations moving without becoming aggressive.</li><li>Explain why speaking with the sales representative may be helpful.</li><li>Ask qualified consumers to complete an immediate live transfer.</li><li>Introduce the consumer to the receiving representative.</li><li>Enter accurate call notes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily call and transfer targets.<br><br></li></ul>Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.<br><br><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and telephone communication skills.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain composed during rejection and difficult calls.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time calling hours.<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br><strong>Remote Work Requirements<br><br></strong>You must have:<br><br><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional calling environment.</li><li>Wired internet with at least 100 Mbps download and 10 Mbps upload.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul><strong>How Performance Is Measured<br><br></strong>Performance will be evaluated through:<br><br><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul><strong>Who Will Succeed<br><br></strong>The right candidate is comfortable speaking with consumers continuously and working toward clear performance targets.<br><br>You must be able to remain professional after rejection, respond naturally to objections, and confidently ask qualified consumers to take the next step.<br><br>You do not need a perfect script immediately. You must be coachable, resilient, and able to apply feedback quickly.

<ul><li>Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.</li><li>Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.</li><li>Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.</li><li>Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; a degree in a related field is a plus.</li><li>1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.</li><li>Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.</li><li>Proficient in using CRM software and other communication tools to manage customer data effectively.</li></ul>

<ul><li>Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.</li><li>Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.</li><li>Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.</li><li>Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; a degree in a related field is a plus.</li><li>1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.</li><li>Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.</li><li>Proficient in using CRM software and other communication tools to manage customer data effectively.</li></ul>

<p>Position Title: CRM Supervisor - Automotive Employment Type: Full Time Salary AED: up to 11,000 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A well-established UAE automotive distribution group representing international passenger vehicle, motorcycle, off-road and mobility brands across the UAE and GCC headquartered in Dubai. Job Description: • Supervise daily call center activities, ensuring efficient handling of inbound/outbound calls, customer inquiries, complaints, service appointments, and follow-ups. • Monitor CRM activities, lead allocation, response times, customer records, and follow-up effectiveness to improve lead conversion and customer retention. • Work closely with showroom sales, service advisors, and aftersales teams to ensure timely customer engagement, appointment scheduling, and issue resolution. • Supervise, coach, and evaluate call center/CRM agents, monitor KPIs, prepare performance reports, and implement improvements in customer satisfaction and operational efficiency.</p><p>• Bachelor's degree in Business Administration, Marketing, or a related field • Minimum 2 years of experience in the same role within automotive dealership/distribution companies. • Hands-on experience using Keyloop Dealer Management System (DMS) or related/similar CRM tools • Proven team leadership, customer complaint resolution, KPI monitoring, and communication skills, with the ability to coordinate effectively across sales and aftersales departments</p>

<p>Arabic-Speaking Call Center Executive - Healthcare & Aesthetics • Handle inbound and outbound patient calls professionally and efficiently. • Communicate with patients in Arabic and English. • Schedule and coordinate patient appointments. • Perform and/or assist with insurance eligibility checks and verify insurance coverage. • Demonstrate good knowledge of health insurance procedures and requirements. • Handle patient enquiries related to medical and aesthetic treatments. • Promote services through effective telephone communication. • Identify opportunities for upselling and cross-selling relevant medical and aesthetic services. • Follow up with leads and existing patients to maximize appointment conversions. • Maintain accurate patient and call records. • Provide a high standard of customer service and patient experience. • Have Sales Experience</p><p>• Arabic speaker – mandatory. • Previous clinical/healthcare experience is required. • Experience in medical and aesthetic services, preferably within a day surgery centre, clinic, hospital, or healthcare setting. • Strong knowledge of insurance eligibility checks and insurance processes. • Proven sales and conversion skills, preferably in a healthcare or medical environment. • Experience with upselling and cross-selling over the phone. • Excellent English communication skills, both verbal and written. • Strong interpersonal, communication, follow-up and customer service skills. • Ability to work in a target-driven environment.</p>

<ul><li><p>Respond promptly and professionally to customer inquiries via phone, email, live chat, and other digital communication channels.</p></li><li><p>Handle customer concerns, complaints, and service requests efficiently while maintaining a positive and empathetic approach.</p></li><li><p>Provide accurate information regarding products, services, policies, and procedures.</p></li><li><p>Resolve customer issues within the agreed service levels, escalating complex cases when necessary.</p></li><li><p>Maintain detailed and accurate records of customer interactions in the CRM system.</p></li><li><p>Follow up with customers to ensure timely resolution and complete satisfaction.</p></li><li><p>Coordinate with internal departments to resolve customer queries effectively.</p></li><li><p>Meet individual and team performance targets, including response time, customer satisfaction, and quality standards.</p></li><li><p>Ensure all customer interactions are handled professionally and in accordance with company policies.</p></li><li><p>Continuously contribute to improving customer service processes and overall customer experience.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree or equivalent qualification preferred.</p></li><li><p>Previous experience in a <strong>Customer Service, Call Center, Contact Center, or Customer Support</strong> role is preferred.</p></li><li><p>Excellent verbal and written communication skills in <strong>English and Arabic</strong> (both are mandatory).</p></li><li><p>Strong interpersonal and active listening skills.</p></li><li><p>Ability to manage customer interactions across phone, email, and chat simultaneously.</p></li><li><p>Proficient in Microsoft Office and CRM/customer support systems.</p></li><li><p>Strong problem-solving, organizational, and multitasking abilities.</p></li><li><p>Ability to work in a fast-paced, customer-centric environment.</p></li><li><p>Positive attitude, professional appearance, and a customer-first mindset.</p></li><li><p>Flexibility to work shifts, weekends, or public holidays if required.</p></li><li><p>Experience handling omnichannel customer support (Voice, Email & Live Chat).</p></li><li><p>Strong conflict resolution and complaint-handling skills.</p></li><li><p>Excellent typing speed and written communication skills.</p></li><li><p>Ability to remain calm and professional under pressure.</p></li><li><p>Experience working with customer service KPIs such as First Response Time (FRT), Average Handling Time (AHT), Customer Satisfaction (CSAT), and Service Level Agreements (SLAs).</p></li></ul><p><br></p><p>NOTE: Only candidates immediately available with Customer support/call center experience can apply!</p>

<p><strong> </strong></p><p><strong>French-Speaking Call Center Sales Agent </strong></p><p><strong>Green Modular Trading L.L.C &nbsp;</strong></p><p><strong> Citadel Tower, Business Bay, Dubai, UAE</strong></p><p><strong>About Us</strong><br><br>Green Modular Trading LLC is a GreenTech company headquartered in Switzerland. We develop innovative solutions for vertical farming, sustainable food production, and the application of advanced technologies, including Artificial Intelligence (AI), the Internet of Things (IoT), and automation. By combining expertise in technology, engineering, and agriculture, we create sustainable systems that enable efficient year-round production while optimizing resource utilization. We operate internationally through companies and development centers in Switzerland, the UAE, and Serbia, delivering solutions in vertical farming, home-growing technologies, digital platforms, and investment advisory services.<br><br></p><p><strong>About the Role</strong><br>Green Modular Trading L.L.C is looking for a <strong>French-Speaking Call Center Agent</strong> to join our growing international team in Dubai. We are looking for motivated, confident, and ambitious individuals who are fluent in French, have good English communication skills, and are interested in developing a career in sales and client relations.<br>Full training and ongoing support will be provided.<br><br><strong>Key Responsibilities</strong><br></p><ul><li><p>Contact potential clients by phone and introduce the company's services and investment products.</p></li><li><p>Communicate professionally with French-speaking clients and prospects.</p></li><li><p>Identify client needs and provide clear and accurate information about available products and services.</p></li><li><p>Follow up with leads through phone, email, and other communication channels.</p></li><li><p>Build and maintain positive relationships with prospective and existing clients.</p></li><li><p>Handle client questions and inquiries in a professional and timely manner.</p></li><li><p>Record calls, conversations, and client information accurately in the CRM system.</p></li><li><p>Follow established sales procedures and communication guidelines.</p></li><li><p>Work toward individual and team sales and performance targets.</p></li><li><p>Maintain a professional and positive approach when communicating with clients.</p></li><li><p>Continuously develop knowledge of the company's products, services, and internal procedures.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Candidate Requirements</strong><br></p><ul><li><p><strong>Fluent French</strong> — spoken and written.</p></li><li><p><strong>Good English</strong> — sufficient for communication with colleagues and internal teams.</p></li><li><p>Previous sales, telesales, customer service, or call center experience.</p></li><li><p>Excellent verbal and written communication skills.</p></li><li><p>Confident and professional telephone manner.</p></li><li><p>Strong interpersonal and relationship-building skills.</p></li><li><p>Positive attitude, willingness to learn, and strong work ethic.</p></li><li><p>Good organizational skills and attention to detail.</p></li><li><p>Ability to work independently as well as part of a team.</p></li></ul><p><strong>What We Offer</strong><br></p><ul><li><p>Competitive salary: AED 4,000–5,000 per month</p></li><li><p>Career development opportunities within an international company.</p></li><li><p>Ongoing coaching, mentorship, and professional development.</p></li><li><p>Opportunity to work in a multicultural and international environment.</p></li><li><p>Supportive, ambitious, and professional team environment.</p></li><li><p>Provided visa;</p></li><li><p>Saturday and Sunday free;</p></li><li><p>20 days of annual leave.</p></li><li><p>Health Insurance</p></li></ul><p><strong>What Does the Selection Process Look Like?</strong><br></p><ul><li><p>HR interview — up to 60 minutes (online/on-site);</p></li><li><p>Technical and final interview — offer (online/on-site).</p></li></ul><br><br>

<p>The Executive Contact Center will deliver exemplary customer experience by building customer trust and cultivate a culture of simple, friendly and helpful Customer Service.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Be the voice of the organization and assist customers who call on 800-700-600. Take inbound calls from customers to assists with various customer concerns and track the interactions.</p></li><li><p>Help customers book home delivery orders, create leads, coordinate with retail units & ensure the end-to-end closure.</p></li><li><p>Attend and resolve customer enquiries and complaints received from various channels like calls, emails, chats and social media.</p></li><li><p>Raise complaint/feedback tickets to management team for further action and to avoid similar incidents in the future and ensure closure of the complaint raised by following the SOP.</p></li><li><p>Register in Aster Secure and handle Aster Secure related queries, from both retail team and customers concerns.</p></li><li><p>Assist and educate customers before or during any promotional campaigns.</p></li><li><p>Outbound Calling customers who gave poor rating in surveys to explain, educate, promote our services and finally convince customers of the best customer experience they can get from Aster Pharmacy.</p></li><li><p>Process Aster Clinics and Clinic tie ups teleconsultation prescriptions by coordinating with customer and retail team to ensure delivery of prescribed medications.</p></li><li><p>Do outbound calls to for any follow up requests, Aster Secure registration activities, AO outbound calling activities etc.</p></li><li><p>Assist in any queries related to Aster Online orders by coordinating with AO team for resolution.</p></li><li><p>Handle and respond to social media – Facebook, Instagram, Twitter and Google Business queries, reviews and comments.</p></li><li><p>Prepare daily reports on performance.</p></li><li><p>Work in 24/7 work shift.</p></li></ul><br><p>Education & Experience:</p><ul><li><p>B.Pharmacy/M.Pharmacy Graduate, with 1-2 Years of experience in customer service role of managing various tasks preferably in call center environment.</p></li><li><p>Should have good command over English - both written and spoken.</p></li><li><p>Positive outlook and attitude.</p></li><li><p>Above average call handling skills.</p></li><li><p>Knowledge of Microsoft office application.</p></li><li><p>Excellent interpersonal and effective communication skills.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p><span>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.</span></p><br><br><p><span>As a <strong>Quality Officer</strong> in the dnata Global Contact Centre you will, ensure highest level of quality service is delivered to dnata customers consistently within the local and regional Contact Centres (UAE and Middle East). Work with Contact Centre management team in order to ensure development and implementation of quality standards and processes across the Contact Centres. Own the Change Management process for the Contact Centres.</span></p><br><br><p><strong><span>In this role, you will:</span></strong></p><br><br><ul><li><span>Implement quality criteria, standards and processes to ensure understanding and influence motivation in individuals and teams to achieve the desired quality levels. This criteria, standards and processes will be developed in conjunction with the Call Centre Manger (dnata).</span></li><li><span>Work with the Contact Centre management team and other Contact Centre staff to devise and implement quality standards and processes covering all internal and external customer interactions.</span></li><li><span>Regularly review agent and contact centre assessment criteria to ensure fit for purpose and in line with commercial objectives. Ensure that any criteria and quality standard documentation is up to date and calibrated across the contact centre using version control.</span></li><li><span>Ensure regular quality monitoring is scheduled by the Reservation / Sales Officers and sufficient agent coaching time is being allocated for this.</span></li><li><span>Perform regular quality audits within the Contact Centre to ensure calibration of quality standards is being achieved and make recommendations on changes based on the findings of these audits.</span></li><li><span>Regularly review quality standards both within the local and regional Contact Centres to ensure consistency in assessment methods and criteria and recommend any required changes.</span></li><li><span>Liaise with relevant departments across the business to identify areas for quality improvement internally. Suggest procedure, process or training solutions as appropriate.</span></li><li><span>Produce quality monitoring reports and feedback results on trends and coaching opportunities to the Contact Centre management teams and make recommendations based on the findings.</span></li><li><span>Identify training needs along with training department and carry our training gap analysis. Work closely with training to develop effective and relevant training plans.</span></li><li><span>Be accountable for Change Management within the Contact Centre, both in terms of communicating and implementing quality standards and quality process related changes.</span></li></ul><br>Qualification<p><strong><span>To be considered for the role, you must meet the below requirements:</span></strong></p><br><br><ul><li><span>Hold a Vocational or Diploma (12+2 or equivalent). </span></li><li><span>Have 3 + years of experience in a customer service or call centre environment. </span></li></ul><br><p><span><strong><span>You’ll have an edge, if you:</span></strong></span></p><br><br><ul><li><span>Have experience in coaching and people development, including delivering feedback and supporting performance improvement. </span></li><li><span>Have experience implementing and managing quality assurance programmes, with knowledge of contact centre procedures and quality methodologies. </span></li><li><span>Have strong analytical, problem-solving and process improvement skills, including process mapping and design. </span></li><li><span>Have effective communication, stakeholder management and influencing skills, with proficiency in Microsoft Office (Word, Excel, Outlook).</span></li></ul><br><p><span>Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.</span></p><br><br>Salary &amp; benefits<p><span>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website </span>www.emirates.com/careers</p><br><br><br> </div>