Call Center Jobs - Dubai UAE

Dear Applicants, Homecentre Landmark group, is looking for Senior Manager_ Projects to join our team<br>Job Title: Senior Manager_ Projects Experience: 10+years Location: Dubai, UAE<br>Job Description The Senior Manager Projects will be responsible for the detailed planning, organizing, material specification, contractor evaluation, execution, monitoring and project control, ensuring timely and successful delivery of fitout projects (new/ refit/ refresh and rollouts) of moderate to high complexity with shared small to medium sized team from inception to completion. This role will focus on the creation of the project vision and planning documents and manage the implementation, reporting, and performance of the overall project with the expectation of delivering within specified timeframes, in an organized and cost-effective manner within budget and scope, to meet business satisfaction and maintain continuity of business. The role involves coordination with internal departments, consultants, malls, and contractors to ensure technical and quality standards, timelines, budgets, and safety requirements are met.<br>Responsibilities Implement company procedures and project objectives on site including the project takeover from Inception, brand concept design through construction and handover always ensuring protection of company contractual position. Coordinate the identification and elicitation of requirements; conduct analysis of those requirements for completion and alignment; document and manage requirements throughout the life of the project; and coordinate the verification of the end deliverable. Coordinate with MEP design Consultants to ensure the correlations of all services within Architectural designs. Manage the delivery of research, workshops, and other activities to support the specification and agreement of project deliverables. Plan and deliver stakeholder engagement activities to develop effective working relationships for projects and to ensure that stakeholder needs and concerns are identified and met. Produce workstream or project plans and program, ensuring that all activities are identified, appropriately organized to deliver project objectives, and comply with the organization's project management framework. Define project success criteria and develop full-scale project plans and associated communications /documents, effectively control, & disseminate them to involved parties in a timely and clear fashion. Establish project construction program, long lead and nomination schedules, drawing and material tracking schedule etc. Proactively manage changes in project scope, identify potential crises, and devise contingency plans with approval from senior management. Coordinate with territory projects team; communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Conduct / attend site progress meetings with subcontractors / territory teams / consultant, ensure programme adherence, submit project progress reports, flag and resolve any contractual / commercial issues affecting the project progress, inclusive of EOT criteria. Cost reports to be prepared along with site QS and present monthly site progress reports at cost meetings. Develop and deliver progress reports, proposals, requirements documentation. Effectively monitor and manage variations or deviations from the BOQ or orders placed and ensure approval by concept team, in conjunction with site and territory QS. Receive and manage snag list from consultant and ensure timely completion of project including close out procedures as stipulated in Project Blue book. Support the design team/ QS team with technical inputs, unit specifications and design information required for design intent drawings, capex inputs and tender preparation. Review and manage technical documentation including shop drawings, method statements, RFIs, and variation requests. Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports. Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Conduct assurance reviews within the project, facilitate the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified, so that senior stakeholders have confidence that the project can deliver according to time, budget, and quality. Liaise with supply chain and third-party vendors and verifying procurement status. Draft project review reports and presentations, including key information, commentary, and recommendations, to support the review process and enable stakeholders to evaluate progress and agree on change. Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization. Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating matters where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these concerns. Draft elements of product documentation and user training to support handover to business as usual. Contribute to post-project reviews and identification of lessons learned. Documenting Lessons Learned and sharing knowledge within department team members to mitigate risks and continuously enhance processes and deliverables. Support quantity and invoice verification and certification of completed works. Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, shop fittings and industry best practices through ongoing education, attending conferences, and reading specialist media. Assist in detail development and researching new products/solutions and systems that accomplish the design intent and cost effectiveness. Guide and motivate subordinates to enhance performance and produce quality work and ensure they are continuously developed for higher level roles.<br>Qualifications Qualifications: bachelor’s degree in architecture/ civil engineering; Project Management / Construction Management Certification preferred. Experience: Graduate with 10+ years’ extensive fit-out site experience with at least 5 years in a senior role leading and managing independent client retail projects/ site development projects (mandatory). Proven track record in planning managing & delivering fit-out projects throughout the project’s lifecycle, within set budget & timelines. Experience in coordinating with consultants, contractors, and cross-functional internal teams including finance and merchandisers. Ability to manage multiple tasks within established procedures and practices, with latitude to determine work priorities in a demanding environment. Project Skills: Project Management, Spatial understanding, Construction methodology, Technical Input, Planning and Organizing, Progress Monitoring, Quality, HSE, QA/QC, Site documentation, Design Coordination, presentation, reporting efficiently and delivery. Competencies: Effective Communication, Time Management, Leadership, Commercial Awareness, Team Player, Ethical Decision-Making, Customer Focus, problem-solving skills, Results-Driven Mindset, Accountability and Proactiveness with "Project Owner" mindset, Adaptability, Resourcefulness, Relationship Management Knowledge: Financial Acumen, Computer Proficiency, MEP Services, UAE Local Regulations, Industry Best Practices. Skilled in MS Office, ACAD/ Revit, MS Project/ Primavera and project documentation tools.

<strong>Job Location:<br><br></strong>Anantara Downtown Dubai<br><br>Anantara Hotels &amp; Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br><strong>Responsibilities<br><br></strong>Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<br><br><ul><li> Anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.</li><li> Maintain complete knowledge of the hotel product and PBX system, including room types, rates, related features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.</li><li> Take personal responsibility for the service and attitude with which guest service is delivered, ensuring that it consistently meets the highest Anantara standards.</li><li> Take personal responsibility for addressing all issues related to guest satisfaction and ensure timely follow-up.</li><li> Be proactive and innovative by suggesting alternatives that meet guest needs and enhance their Anantara experience.</li><li> Develop a close and harmonious working relationship with all hotel departments.</li><li> Attend hotel events, daily shift briefings, and training sessions to continuously develop professional skills.<br><br></li></ul>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Contact Centre Agent – Arabic Speaker Location: Dubai, UAEContract: 3 Months Industry: Retail / E-commerce Salary: AED 4,500–4,800 per month Joining: Immediate Language: Arabic & English – Mandatory<br>We are looking for an Arabic-speaking Contact Centre Agent with retail or e-commerce experience to support customers across calls, emails, and live chat.<br>Key Responsibilities Handle inbound and outbound customer calls, emails, and live chats. Assist customers with product availability, pricing, specifications, colours, sizes, and promotions. Support e-commerce orders, order tracking, payments, and delivery-related queries. Coordinate with stores, warehouse, logistics, and delivery teams for order resolution. Manage customer requests related to returns, exchanges, refunds, cancellations, and warranty claims. Resolve complaints including delayed deliveries, damaged products, missing items, and incorrect orders. Guide customers on online shopping, account queries, payment processes, and website navigation. Provide information on stores, operating hours, stock availability, and promotions. Maintain accurate customer interactions and case updates in the CRM / ticketing system. Follow up with customers and ensure timely resolution and customer satisfaction.<br>Candidate Requirements Fluent Arabic and English – spoken and written. Minimum 1 year of experience in Retail / E-commerce Customer Service. Experience handling voice and non-voice customer interactions. Good understanding of online orders, deliveries, returns, refunds, and customer complaints. Strong communication and customer-handling skills. Experience using CRM / ticketing systems preferred. Candidates requiring visa sponsorship. Immediate availability is mandatory.<br>Key Skills Arabic Customer Service | Contact Centre | Call Centre | Arabic Speaker | Bilingual Customer Service | Inbound Calls | Outbound Calls | Live Chat Support | Email Support | Retail Customer Service | E-commerce Support | Order Management | Order Tracking | Delivery Coordination | Returns & Refunds | Exchange Management | Complaint Resolution | Customer Experience | CRM | Ticketing Systems | Customer Engagement | After-Sales Support | Online Shopping Support | Payment Queries | Logistics Coordination | CSAT | Escalation Management | Customer Retention | English Communication | Arabic Communication

Our client is a prestigious global automotive brand renowned for delivering exceptional customer experiences and setting industry benchmarks in innovation, quality, and premium service. As part of its continued growth and customer-centric transformation, our client is seeking an experienced Customer Relationship Centre (CRC) Team Leader to lead regional customer service operations, drive operational excellence, and champion continuous improvement across multiple markets. Role Purpose The CRC Team Leader will be responsible for leading a high-performing Customer Relationship Centre team, ensuring exceptional service delivery, driving strategic customer experience initiatives, and improving operational performance across the regional retailer network. This role combines people leadership, customer experience management, project delivery, and process improvement to enhance customer satisfaction while supporting business objectives.<br>Key Responsibilities<br>Operational Leadership Lead, coach, and develop the CRC team to deliver exceptional customer service. Drive operational efficiency through workflow optimisation and resource planning. Monitor team performance against agreed KPIs and SLAs. Manage customer goodwill budgets and related reporting. Support the retailer network in delivering best-in-class customer experiences. Foster strong relationships between customers and the retailer network. Strategic Management Analyse customer service trends and provide insights to senior management. Partner with regional market teams to address market-specific opportunities and challenges. Lead digital transformation and customer service improvement initiatives. Drive continuous improvement and operational excellence across the regional CRC network. Collaborate closely with Sales, Marketing, and Brand teams. Customer Experience Oversee complex customer cases and high-priority escalations. Manage mystery shopping programmes and service quality initiatives. Implement customer feedback-driven improvements. Drive adoption of new customer communication channels and digital engagement tools. Process & Systems Lead CRM enhancements and deployment initiatives. Optimise customer case management processes. Develop and implement standard operating procedures. Promote adoption of digital tools and best practices across markets.<br>Key Performance Indicators Customer Satisfaction (CSAT) Case Closure Time First Contact Resolution Call Quality Scores Average Handling Time Service Level Compliance Call Abandonment Rate Outbound Call Performance Digital Customer Engagement Customer Case Throughput Requirements Minimum 5 years' experience within a Customer Relationship Centre or Customer Experience environment. Proven experience leading customer service teams. Strong analytical and problem-solving skills. Experience managing digital transformation or process improvement projects. Excellent stakeholder management skills across multiple markets. Fluent in English and preferably in Arabic. Experience using CRM platforms and customer service technologies. Knowledge of premium automotive customer service operations is highly desirable. Strong communication, organisational, and time management skills. Results-driven with the ability to work independently in a fast-paced environment.<br>What Our Client Offers<br>Opportunity to join a prestigious automotive brand with a strong regional presence. Leadership role influencing customer experience strategy across multiple markets. Exposure to large-scale customer transformation and digital initiatives. Competitive compensation and benefits package. Professional development and career growth opportunities within an internationally recognised automotive organisation. Experience in events management, activations, or creative production, including end-to-end project oversight from concept through execution. Team leadership capabilities, including task delegation, performance monitoring, coaching, and conflict resolution. Excellent communication and interpersonal skills, with proficiency in presenting ideas, managing expectations, and collaborating across disciplines. Solid organizational and time-management skills, with attention to detail and a focus on delivering accurate, high-quality work under tight deadlines. Comfort with technology and event-related tools or platforms; ability to quickly learn new systems and workflows. Relevant bachelor’s degree (e.g., Marketing, Communications, Business, Events Management) or equivalent professional experience. Previous experience in the Middle East market and fluency in English; Arabic language skills are an advantage.<br>Note: Only candidates with experience in the automotive industry will be considered. Interested candidates may email their cv to chitra@marketingeye.ae<br>Hiring #Now Hiring #Dubai Jobs #UAEJobs #Customer Experience #Customer Service #CRCTeam Leader #Team Leader #Automotive Jobs #Luxury Automotive #Leadership #CRM #Career Opportunity #Jobs InDubai #Marketing Eye #Middle East Jobs

Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

About The Client<br><br>Our client is a well-established wellness and wellbeing centre in Dubai offering a holistic range of experiences focused on mental, emotional and physical wellbeing. The centre brings together experienced practitioners and a diverse range of wellness modalities, therapies, workshops and group experiences. Its offering extends beyond individual wellness to include corporate wellness programmes and customised experiences for organisations. The environment is designed to provide clients with a welcoming, professional and supportive space for personal growth, wellbeing and transformation.<br><br>About The Role<br><br>We are looking for an experienced Wellness Centre Manager to oversee the day-to-day operations of a premium wellness centre in Dubai.<br><br>The ideal candidate will have strong experience managing a wellness centre, spa, health club, hospitality, lifestyle or similar customer-focused environment. You will be responsible for ensuring smooth centre operations, maintaining high service standards, managing teams and practitioners, enhancing the client experience and supporting the commercial performance of the centre.<br><br>Key Responsibilities<br><br> Manage the day-to-day operations of the wellness centre and ensure smooth and efficient functioning. Lead, supervise and coordinate centre staff, therapists, practitioners and support teams. Ensure consistently high standards of customer service and client experience. Manage client appointments, schedules, bookings and centre activities. Coordinate with practitioners and ensure effective utilisation of available services and resources. Handle client enquiries, feedback and complaints professionally and ensure timely resolution. Monitor centre performance, revenue, bookings, customer retention and other relevant KPIs. Support business development, sales, promotions, events and corporate wellness activities. Ensure the centre is maintained to high standards of cleanliness, presentation, safety and professionalism. Develop and maintain strong relationships with clients, practitioners, suppliers and business partners. Ensure operational policies and procedures are consistently followed. Identify opportunities to improve services, client satisfaction and operational efficiency. Prepare regular operational and performance reports for management. Ensure compliance with company policies and applicable UAE regulations<br><br>Requirements<br><br>Requirements<br><br> Proven experience in managing a wellness centre, spa, health club, hospitality, lifestyle, healthcare or similar customer-facing business. Strong operational and people-management experience. Excellent customer service and relationship-management skills. Strong commercial awareness with experience managing revenue, KPIs and business performance. Experience managing multidisciplinary teams and/or independent practitioners. Excellent communication, organisation and problem-solving skills. Professional, confident and customer-focused personality. Ability to work in a fast-paced, premium service environment. Arabic speaker is mandatory. Previous experience in the UAE is strongly preferred<br><br>Benefits<br><br>What We Offer<br><br> AED 15,000 - 20,000 monthly base salary Other benefits in accordance with UAE Labour Law and company internal policy. Opportunity to lead operations within a growing and professionally positioned wellness environment

<ul><li><p>Perform daily data entry and maintain accurate records of all service related activities.</p></li><li><p>Review, analyze, and maintain daily, weekly, and monthly service center reports.</p></li><li><p>Monitor service center KPIs and identify discrepancies, trends, and areas requiring improvement.</p></li><li><p>Ensure all reports are accurate, complete, and submitted on time.</p></li><li><p>Review service center case updates and verify that all information is correctly recorded in the system.</p></li><li><p>Conduct data analysis and provide operational insights to support decision-making.</p></li><li><p>Coordinate with service centers to ensure compliance with reporting standards and operational procedures.</p></li><li><p>Perform physical stock handling, stock verification, and inventory reconciliation.</p></li><li><p>Support inventory audits and ensure alignment between physical stock and system records.</p></li><li><p>Maintain proper documentation and filing of operational records.</p></li><li><p>Assist in monitoring spare parts movement, stock availability, and inventory accuracy.</p></li><li><p>Support daily operational activities and ensure compliance with company policies and service standards.</p></li><li><p>Prepare management reports, dashboards, and presentations using Excel.</p></li><li><p>Follow up with internal and external stakeholders to ensure timely completion of assigned tasks and reporting requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong proficiency in Microsoft Excel (Pivot Tables, XLOOKUP, formulas, data analysis, reporting, and dashboards).</p></li><li><p>Previous experience in a service center, aftersales, or operations environment.</p></li><li><p>Strong analytical and problem solving skills.</p></li><li><p>Excellent attention to detail and organizational skills.</p></li><li><p>Ability to manage multiple tasks and meet deadlines.</p></li><li><p>Good communication skills and the ability to coordinate with different stakeholders.</p></li></ul>

*** Open to relocation*** Strong international travel eligibility required due to frequent travel<br>We are seeking an experienced Data Centre Design Director to lead the design and delivery of complex, large-scale data centre projects in Dubai. The ideal candidate will have a strong Mechanical or Electrical Engineering educational background, combined with extensive hands-on experience managing and delivering multiple data centre projects. This is a senior leadership position requiring deep technical knowledge, strong project management capabilities, and proven experience leading multidisciplinary teams across RIBA Stages 0–7.<br>Key Responsibilities Lead the design and technical delivery of multiple data centre projects simultaneously. Manage projects across RIBA Stages 0–7, from strategic definition and concept through detailed design, construction, commissioning, handover, and close-out. Provide technical and strategic leadership throughout the project lifecycle. Lead multidisciplinary teams across mechanical, electrical, architectural, structural, and specialist engineering disciplines. Oversee the development and coordination of critical MEP systems, including power, cooling, HVAC, electrical distribution, backup power, and associated infrastructure. Ensure designs meet client requirements, technical standards, statutory regulations, and data centre performance and resilience requirements. Act as a senior technical and strategic point of contact for clients, consultants, contractors, and other stakeholders. Manage design programmes, resources, budgets, risks, deliverables, and project milestones. Review and approve technical designs, specifications, calculations, drawings, and construction documentation. Identify and resolve technical and design coordination issues throughout the project lifecycle. Support procurement, tendering, construction, testing, commissioning, and handover activities. Ensure quality, technical compliance, constructability, and design integrity across all project stages. Lead, mentor, and develop technical and design teams. Support business development, client presentations, technical proposals, and the growth of the company's data centre portfolio.<br>Requirements Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, or a closely related engineering discipline – mandatory. Professional engineering qualification or chartership is highly desirable. Proven senior-level experience in data centre design and project management. Demonstrable experience managing and delivering multiple data centre projects, ideally across different project sizes and stages. Strong practical knowledge and experience across RIBA Stages 0–7. Extensive experience with MEP systems within mission-critical/data centre environments. Strong understanding of data centre electrical and mechanical infrastructure, including power distribution, cooling systems, HVAC, UPS, generators, redundancy, resilience, and critical infrastructure. Proven experience leading multidisciplinary engineering and design teams. Strong project management skills covering programme, budget, resources, risk, quality, and delivery. Excellent client-facing, stakeholder management, and communication skills. Ability to provide senior technical direction while maintaining a strong commercial and project-delivery focus.

<p><br></p><p> We’re Hiring: German-Speaking Call Center Professionals</p><br><p>We are currently looking for 30–100 German-speaking professionals to join our call center team.</p><br><p>Nationality is not important — provided they have strong German language skills.</p><p>What we’re looking for:</p><ul><li><p> Good spoken and written German</p></li><li><p> Ability to communicate professionally and confidently over the phone</p></li><li><p> Strong German listening and comprehension skills</p></li><li><p> Customer-focused and professional communication</p></li><li><p> Previous call center or customer service experience is an advantage, but not mandatory</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>You will work in a professional call center environment, handling incoming calls from customers in German-speaking countries and providing clear, friendly, and professional assistance in German. Our priority is German language proficiency. If you can communicate comfortably and professionally in German over the phone, we want to hear from you! Freshers and experienced both are welcome. </p>

<p>This is a full-time, on-site Call Center Representative role based in Dubai, United Arab Emirates. The Call Center Representative responds to incoming calls, records service requests, and coordinates with roadside and service center teams to ensure timely assistance. Daily responsibilities include answering customer inquiries, providing accurate information about services, logging case details into internal systems, and following up to support customer satisfaction. The role involves handling basic troubleshooting questions, managing call queues, and escalating complex issues to relevant departments. Call Center Representatives are expected to maintain clear communication, adhere to company procedures, and contribute to a positive customer experience.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Ability to perform core Customer Service Representative duties and deliver high levels of Customer Satisfaction.</p></li><li><p>Strong Interpersonal Skills with a customer-centered approach to communication and problem-solving.</p></li><li><p>Experience in Customer Support, including handling inquiries, complaints, and service requests in a call center or similar environment.</p></li><li><p>Good Computer Literacy, including use of call center software, CRM tools, email, and basic office applications.</p></li><li><p>Clear and professional spoken and written English; knowledge of Arabic or additional languages is an advantage.</p></li><li><p>Ability to work in a fast-paced environment, manage multiple calls, and maintain accuracy under pressure.</p></li><li><p>Prior experience in automotive services, roadside assistance, or related industries is beneficial.</p></li></ul><p>High school diploma or equivalent; additional vocational or customer service training is a plus<br><br>If you have the <strong>zeal and enthusiasm to join our team</strong>, feel free to visit us for a walk-in interview at our office in <strong>Al Quoz 4, Dubai</strong> or apply to this job post. </p><ul><li><p>Please ask for <strong>Asha or Mohammed from the HR Team</strong> upon arrival, if walk-in</p></li><li><p><strong>Please note:</strong> Walk-in candidates should have a <strong>customer service background/experience</strong>. Profiles without relevant customer service experience may not be considered.</p></li></ul>

<br><ul><li><p>Develop and implement effective call center strategies to enhance customer satisfaction and streamline operations within a Forex/trading environment.</p></li><li><p>Analyze call center metrics and performance data to identify trends and areas for improvement, ensuring the team meets KPIs.</p></li><li><p>Recruit, train, and mentor call center staff — including onboarding new hires on Forex products, trading platforms, and regulatory requirements — to cultivate a high-performing team dedicated to service excellence.</p></li><li><p>Establish and maintain a positive work environment that motivates employees and encourages collaboration.</p></li><li><p>Ensure all client interactions comply with relevant financial regulations and internal compliance standards.</p></li><li><p>Handle escalated client queries related to trading accounts, deposits/withdrawals, and platform issues.</p></li><li><p><strong>Prior experience in the Forex/trading industry is required</strong>, with a solid understanding of trading platforms, financial instruments, and client onboarding processes.</p></li><li><p>Proven track record of managing teams and driving performance in a fast-paced, customer-focused environment.</p></li><li><p>Experience with CRM software and call center technologies to optimize workflow and enhance customer interactions.</p></li><li><p>Familiarity with regulatory and compliance standards relevant to the Forex industry is an advantage.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Management, Finance, or a related field is preferred for foundational knowledge.</p></li><li><p>A minimum of 5 years of experience in call center operations, with at least 2 years in a management role to demonstrate leadership capabilities.</p></li></ul>

???? Tech Nest Support Center is Hiring in Dubai, UAE – Multilingual Customer Service, Telesales & Forex Retention Specialists.???? Location: Dubai, United Arab Emirates???? Applicants must currently be based in the UAE???? Fixed Shift Schedule<br>Tech Nest Support Center is expanding its Financial Services team and is actively hiring experienced Multilingual Customer Service Representatives, Telesales Agents, and Forex Retention Specialists to join our fast-growing Dubai office.<br>???? Open Positions for:???????? English Speakers???????? Urdu Speaker???????? French Speaker???????? Bangla Speaker???????? Malay (Malaysian) Speaker???????? Bahasa Indonesia Speaker???????? Thai Speaker???????? Vietnamese Speaker???????? Japanese Speaker???????? Portuguese Speakers???????? German Speakers<br>???? Key Responsibilities:• Manage inbound and outbound customer calls professionally• Provide excellent customer service and client support• Promote financial products, Forex trading services, and trading platforms• Maintain accurate CRM records, reports, and client follow-ups• Build strong client relationships to support retention and sales growth<br>✅ Candidate Requirements:• Must currently reside in the UAE• Immediate joiners are highly preferred• Fluency in one of the listed languages plus English• Previous experience in Customer Service, Call Center, Telesales, Sales, or Client Support• Forex, Trading, Financial Services, or Retention experience is a strong advantage<br>???? What We Offer:• Competitive salary package• Attractive USD-based commission structure• Visa and benefits as per UAE Labour Law• Professional training and career growth opportunities• Dynamic multicultural work environment in Dubai<br>???? Apply Now:???? Whats App: +971589000946???? Email: mahmoud.sa@technestfz.com???? Subject Line: CS – [Your Language]<br>???? Know someone who fits this role? Tag them, share this post, or send them this opportunity.<br>#Hiring #Hiring UAE #Dubai Jobs #UAEJobs #Dubai Careers #Customer Service Jobs #Telesales Jobs #Call Center Jobs #Forex Jobs #Forex Careers #Sales Jobs #Multilingual Jobs #Financial Services Jobs #Jobs InDubai #Immediate Hiring #German Speakers #Japanese Speakers #Malay Speakers #Bahasa Indonesia Speakers #French Speakers #Tagalog Speakers #English Speakers #Thai Speakers #Vietnamese Speakers #Portuguese Speakers #Bangla Speakers

Job Overview<br>The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.<br>Key Responsibilities Acting as a first point of contact Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level Answering and distributing all incoming calls in a timely and professional manner Delivering a positive and timely response to client enquiries Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients Maintaining confidentiality of client data ensuring no sensitive information is disclosed Keep records of all calls in Call Center CRM in a comprehensible way Meet individual and team qualitative and quantitative targets Building and maintaining effective working relationships whilst promoting the company culture and values Performing other job-related duties as assigned by Management<br>Qualifications & Skills Minimum of 2 years’ experience as a Call Center agent or similar role in the UAEFull English proficiency is required Additional spoken languages are an advantage Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette Customer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Excellent active listening and problem-solving skills Intermediate computer literacy is required e.g., MS Office Familiarity with CRM systems and practices

About Us<br><br>IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.<br><br>Job Description<br><br>Job Overview<br><br>The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.<br><br>Main Responsibilities<br><br>Acting as a first point of contact Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level Answering and distributing all incoming calls in a timely and professional manner Delivering a positive and timely response to client enquiries Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients Maintaining confidentiality of client data ensuring no sensitive information is disclosed Keep records of all calls in Call Center CRM in a comprehensible way Meet individual and team qualitative and quantitative targets Building and maintaining effective working relationships whilst promoting the company culture and values Performing other job-related duties as assigned by Management<br><br>Requirements<br><br>Minimum of 2 years’ experience as a Call Center agent or similar role in the UAEFull English proficiency is required Additional spoken languages are an advantage Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette Customer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Excellent active listening and problem-solving skills Intermediate compute r literacy is required e.g., MS Office Familiarity with CRM systems and practices<br><br>Benefits<br><br>International team (over 50 nationalities) 24 annual leave days Annual flight home Life insurance plan Medical insurance plan (with the option to upgrade at your own cost) Invitations to participate in various company functions, staff events, and department team building events Opportunities to learn, develop and grow with the organization Being part of a motivated team and Moving-Forward-Company-Culture <br><br>check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyte Background Color Btn lyte Success" lyte-rendered="">

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>WALK IN INTERVIEW FOR SALES EXECUTIVE</b></p><p><b>Company Name</b>: Unicorn Commercial Brokers</p><p>Product: Credit card </p><p>Location: Dubai</p><p>Experience: Minimum 1 year Call Center /Tele sales &amp; Banking Experience</p><p>Language Skills: English / Hindi</p><p>Nationality: Any </p><p>Gender: Male &amp; Female</p><p>Fixed Salary: 2000 – 5000 AED/ Per Month</p><p><b>Walk in interview date</b>: 12th Nov to 20th Nov.</p><p>Interview Timing: 10am to 4pm</p><p><b>Interview Location</b>: Office No – 105, 1st Floor, City Avenue Bldg, Opp Deira City Center, </p><p>&nbsp;Near Deira City Center Metro station, Exit 4. </p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>WALK IN INTERVIEW FOR SALES EXECUTIVE</b></p><p><b>Company Name</b>: Unicorn Commercial Brokers</p><p>Product: Credit card </p><p>Location: Dubai</p><p>Experience: Minimum 1 year Call Center /Tele sales &amp; Banking Experience</p><p>Language Skills: English / Hindi</p><p>Nationality: Any </p><p>Gender: Male &amp; Female</p><p>Fixed Salary: 2000 – 5000 AED/ Per Month</p><p><b>Walk in interview date</b>: 12th Nov to 20th Nov.</p><p>Interview Timing: 10am to 4pm</p><p><b>Interview Location</b>: Office No – 105, 1st Floor, City Avenue Bldg, Opp Deira City Center, </p><p>&nbsp;Near Deira City Center Metro station, Exit 4. </p><p><br></p></div>

<strong><p>Job description</p><p><br></p><p>Call Center Executive - Real Estate experience mandatory</p><p><br></p><p>SAAS Properties is a prestigious boutique real estate firm in the UAE, founded in 2020 on the pillars of quality, integrity, and aesthetic excellence. We are committed to redefining the architectural landscape and luxury living in the heart of the UAE. With over 3 years of real estate expertise, our mission is to craft unique solutions that align perfectly with our customers’ preferences.</p><p><br></p><p>Client Interaction:</p><p><br></p><p>Handle inbound and outbound calls to potential and existing clients and provide information as per their requirements. Address client inquiries, resolve complaints, and provide guidance</p><p><br></p><p>Lead Generation and Qualification:</p><p><br></p><p>Identify and qualify potential leads for real estate projects. Follow up with leads to schedule appointments, site visits, or consultations with sales teams.</p><p><br></p><p>Data Management:</p><p><br></p><p>Maintain and update client records, call logs, and other relevant data in the CRM system.</p><p><br></p><p>Track and report on call center performance metrics such as call volume, response times, and customer satisfaction.</p><p><br></p><p>Sales Support:</p><p><br></p><p>Assist sales teams by providing them with relevant client information and updates.</p><p><br></p><p>Documentation and Reporting:</p><p><br></p><p>Prepare reports on call center activities, client feedback. Ensure all documentation related to client interactions and transactions is accurate and up to date.</p><p><br></p><p>Customer Relationship Management:</p><p><br></p><p>Develop and maintain strong relationships with clients to foster loyalty and repeat business.</p><p><br></p><p>Follow up with clients after transactions to ensure satisfaction and address any issues that may arise.</p><p><br></p><p>Compliance and Quality Assurance:</p><p><br></p><p>Ensure all client interactions adhere to company policies, industry regulations, and legal requirements.</p><p><br></p><p>Monitor and evaluate call quality to ensure high standards of service.</p><p><br></p><p>Ideal candidate should posses:</p><p>Excellent verbal and written communication skills to effectively interact with clients and colleagues.</p><p><br></p><p>Ability to convey information clearly and persuasively.</p><p>Previous experience in customer service, ideally in real estate or a related field, demonstrating proficiency in managing client inquiries and resolving issues.</p><p><br></p><p>Understanding of real estate terminology, market trends, and property types.</p><p>Familiarity with the real estate buying, selling, and leasing processes.</p><p>Ability to generate and qualify leads, support sales processes, and assist in closing deals.</p><p>Experience in sales or telemarketing is a plus.</p><p>Proficiency with CRM software and call center technologies.</p><p><br></p><p>Ability to quickly learn and adapt to new software tools and systems.</p><p>Strong organizational abilities to manage multiple tasks, track client interactions, and maintain accurate records.</p><p>Skill in addressing client concerns, resolving issues effectively, and providing solutions that meet client needs.</p><p>Careful attention to detail in managing client information and ensuring accurate documentation.</p><p><br></p><p>Capability to handle multiple calls and tasks simultaneously while maintaining high service quality.</p><p>What We Offer:</p><p>Competitive Salary, employment visa, health insurance, annual ticket allowance</p><p><br></p><p>Career Growth: Opportunities for professional development and career advancement within a leading real estate development firm.</p><p><br></p><p>Work Environment: Collaborative and dynamic work environment with a focus on excellence and innovation.</p></strong>

<br> <p><b>PRIMARY RESPONSIBILITIES:</b></p> <p>Guest Service Responsibilities<br> The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.<br> The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.<br> The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers first impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.<br> Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.<br> Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient.<br> Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.<br> Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure.<br> Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information.<br> Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.<br> Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible.</p> <p>Technical Responsibilities<br> Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time.<br> F&amp;B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics.<br> F&amp;B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations<br> Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.<br> Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away.<br> Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity &amp; pending issues to be followed.<br> Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required.<br> To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently.</p> <p>OTHERS</p> <p> Continuous learning through own IDP.<br> Any other duties as may be assigned by the superior.</p> <p>ACCOUNTABILITIES</p> <p> Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p> <p>COMPANY S CULTURE</p> <p> Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute </p> <p>CONFIDENTIALITY</p> <p> Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p> <p>JOB REQUIREMENT </p> <p>1. Bachelor degree in Hotel Management or any relevant discipline<br> 2. Minimum of 2 years in Call Center experience, preferably in a hospitality business<br> 3. Knowledgeable both in Call Center operation and technical<br> 4. Have excellent English communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills</p>

<p>We are seeking a proactive and customer-focused Call Center Executive to join our dynamic team in Dubai. This role offers an opportunity to be part of the thriving automotive sector, providing exceptional support and service to our clients and customers. If you have excellent communication skills and a passion for delivering top-notch customer experiences, we want to hear from you. Responsibilities: - Handle inbound and outbound customer calls with professionalism and efficiency. - Provide accurate information about automotive products and services to customers. - Resolve customer queries, complaints, and requests promptly and effectively. - Maintain detailed records of customer interactions and transactions. - Collaborate with team members and other departments to ensure seamless customer service delivery. - Adhere to company policies and procedures while maintaining customer satisfaction standards. - Continuously update knowledge about industry products, services, and policies.</p><p>- Excellent verbal and written communication skills in English; additional languages are a plus. - Previous experience in call center operations, preferably within the automotive or BPO industry. - Strong problem-solving skills with the ability to handle challenging customer situations gracefully. - Customer-oriented mindset with a dedication to quality service. - Ability to work in a fast-paced environment and manage multiple tasks efficiently. - Proficiency with call center software and CRM tools. - Flexibility to work in shifts as per business needs. - Strong interpersonal skills and a positive, team-oriented attitude.</p>

<ul><li><p><br>The Customer Support Centre Group Leader ensures a seamless customer journey by providing an inspiring and rewarding customer experience for all non-face-to-face contacts. The role involves building trust and long-lasting relationships with customers to drive commercial growth and overseeing the operation of the support centre to improve performance. The role is pivotal in managing both human and financial resources, ensuring high-quality service delivery, and contributing to strategic business planning.</p></li></ul><p><br><strong>What You Will Do:</strong><br></p><p><strong>Performance Management</strong></p><br><ul><li><p>Ensure that all cases are raised in CRM for follow up and accurate data recording.</p></li><li><p>Achieve first call resolution and reduce repeat visits.</p></li><li><p>Ensure customer emails and social media complaints are followed up and resolved.</p></li><li><p>Monitor and evaluate overall support centre performance, providing action plans and performance targets.</p></li><li><p>Resolve customer issues that cannot be solved by agents, ensuring escalation matrix is followed and updated.</p></li><li><p>Implement compensatory matrix and discuss improvements with support centre manager.</p></li><li><p>Listen to calls and take training or disciplinary action to improve communication and resolution.</p></li><li><p>Compile KPIs and discuss benchmarks with store teams to reduce dissatisfaction.</p></li><li><p>Monitor transport management system and contact customers when delays are expected or callbacks requested.</p></li></ul><br><p><strong>People Management</strong></p><br><ul><li><p>Arrange schedules and workloads to ensure correct coverage at all times.</p></li><li><p>Plan for future call volumes and coworker requirements to meet service levels.</p></li><li><p>Ensure sufficient coverage to maintain service level benchmarks.</p></li><li><p>Responsible for people development, training, coaching, and monitoring.</p></li><li><p>Empower coworkers to make decisions without delay.</p></li><li><p>Create an inspiring work environment where coworkers have access to needed information with user-friendly tools.</p></li><li><p>Empower and coach coworkers to support customers effectively.</p></li></ul><br><p><strong>Health and Safety</strong></p><br><ul><li><p>Ensure the department complies with internal procedures and H&S routines (sec check).</p></li><li><p>Conduct regular checks to ensure the EC is safe at all times.</p></li></ul><br><p><strong>Cost Control</strong></p><br><ul><li><p>Manage and control all costs related to the customer support centre.</p></li></ul><br><p><strong>Business Planning</strong></p><br><ul><li><p>Actively contribute to the creation of the country business plan.</p></li><li><p>Be accountable for the Customer Support Centre action plan.</p></li><li><p>Conduct regular follow-up and take action to ensure business plan goals remain on track.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br></p><ul><li><p>Strategic planning and thinking skills.</p></li><li><p>Effective communication skills.</p></li><li><p>Leadership and interpersonal skills.</p></li><li><p>Proficient in Excel and CRM systems.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Minimum Qualification is Diploma.&nbsp;</p></li><li><p>Experience in a similar role, preferably with call centre experience working with Genesys/CRM systems.</p></li><li><p>Retail background is advantageous.</p></li><li><p>Proficiency in English and Arabic languages.</p></li><li><p>Excel and computer skills, along with thinking and analytical skills.</p></li></ul></li></ul>