Call Center Jobs in UAE

Role Description The Data Center Manager will oversee the day-to-day operations and reliability of Dubai Key Insights’ data center environment in Abu Dhabi. This part-time, on-site role includes managing data center infrastructure, coordinating hardware installations, monitoring system performance, and ensuring high availability of critical systems and services. The Data Center Manager will supervise environmental controls, capacity planning, and asset management, while maintaining strict adherence to security, safety, and compliance standards. Daily responsibilities also include troubleshooting incidents, coordinating with networking and engineering teams, and maintaining accurate documentation of configurations, procedures, and changes. The role involves continuous optimization of operations, vendor coordination, and contributing to resilience and disaster recovery planning to support DKI’s analytics and market intelligence services. Qualifications Strong expertise in data center operations and data center infrastructure, with experience managing day-to-day performance, capacity, and uptime. Hands-on skills in infrastructure and troubleshooting, including diagnosing hardware, power, and environmental issues in a live production environment. Solid understanding of networking concepts and technologies as they apply to data centers, including switches, routing, load balancing, and connectivity. Proven experience implementing and following operational standards, including security, access control, and safety procedures. Familiarity with monitoring tools, incident and change management processes, and documentation best practices. Ability to collaborate effectively with technical and non-technical stakeholders, including remote engineering and analytics teams. Strong organizational and time management skills, with the ability to manage multiple priorities in a part-time schedule. Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. Experience in data centers supporting analytics, cloud, or high-availability platforms is beneficial; exposure to GCC markets or regional organizations is a plus.

Client -- UTH <br><br>The position is on the payroll of client direct <br><br>Experience:7+ years<br><br>Location : Abu Dhabi Salary : AED 17,000/<br><br>UAE Based Preferred<br><br>Any nationality will do, but Arab nationals are preferred.<br><br>We have an urgent requirement for Senior Presales Engineer – Data Centers & Electro-Mechanical Solutions is required for one of our client in Abu Dhabi, UAE <br><br>Lead technical solution design, bid management, and customer engagement for data center and mission-critical infrastructure projects.--Must Focus on end-to-end electro-mechanical solutions: power, cooling, electrical systems, and modernization programs.--Must Act as the technical authority in solution architecture, proposals, and tender responses.--Must Position Summary We are seeking an experienced Senior Presales Engineer to lead technical solution design, bid management, and customer engagements for Data Center and Mission-Critical Infrastructure projects. The role will be responsible for developing end-to-end electro-mechanical solutions covering power, cooling, electrical systems, critical facilities infrastructure, and data center modernization programs. The successful candidate will work closely with sales teams, customers, consultants, and technology partners to develop competitive technical proposals, solution architectures, commercial sizing, and tender responses for enterprise, government, and hyperscale data center opportunities. Key Responsibilities Solution Design & Architecture<br><br>Design end-to-end Data Center infrastructure solutions. Develop conceptual, high-level, and detailed designs for critical facilities. Prepare power and cooling architecture for Tier III and Tier IV Data Centers. Define electrical infrastructure including:MV systems LV systems UPS systems Generators ATS/STSPDUsBusbar systems Grounding and lightning protection Design mechanical infrastructure including:Chillers CRAH Units CRAC Units In-row cooling Containment systems BMS integration<br>Presales Activities<br><br>Engage customers during solution discovery workshops. Analyze customer requirements and RFPs. Prepare technical proposals and compliance matrices. Create Bills of Quantities (BOQs). Develop solution presentations and executive summaries. Lead technical discussions with customers, consultants, and stakeholders. Present solution architectures to technical and executive audiences. Support proof-of-concept and design review activities.<br><br>Tender & Bid Management<br><br>Review and analyze RFP/RFQ requirements. Prepare technical compliance responses. Coordinate with OEMs and partners for solution sizing and pricing. Participate in bid strategy and win-plan development. Identify technical risks and mitigation approaches. Support commercial and contractual clarification processes.<br><br>Data Center Consulting<br><br>Conduct site assessments and infrastructure audits. Develop migration and modernization strategies. Perform capacity and growth planning. Assess existing power and cooling infrastructure. Support data center consolidation and expansion projects.<br><br>Technical Knowledge Requirements Electrical Infrastructure<br><br>Medium Voltage (MV) Low Voltage (LV) UPS Systems Diesel Generators Switchgear ATS/STSPDU & RPPEarthing & Lightning Protection Power Quality<br><br>Mechanical Infrastructure<br><br>Chilled Water Systems Precision Cooling Heat Rejection Systems Containment Solutions HVAC Systems Building Management Systems<br><br>Data Center Standards<br><br>Uptime Institute Tier Standards ANSI/TIA-942BICSI 002NFPAASHRAEIEC Standards<br><br>Critical Infrastructure Technologies<br><br>DCIM Platforms Monitoring & Observability Solutions Energy Management Systems Sustainability & Green Data Center Concepts<br><br>Preferred Qualifications<br><br>Bachelor Degree in Electrical Engineering, Mechanical Engineering, or Electro-Mechanical Engineering.7-15 years of experience in Data Center, Critical Facilities, or Electro-Mechanical projects. Experience in UAE Data Center projects preferred. Experience preparing technical proposals and large RFP responses. Knowledge of authority regulations and approvals.<br><br>Preferred Certifications<br><br>CDCPCDCSUptime ATSUptime AOSATDPMPLEED (preferred) MIET (preferred)<br><br>Skills: presales,electro-mechanical,data center

Client -- UTH <br><br>The position is on the payroll of client direct <br><br>Experience:7+ years<br><br>Location : Abu Dhabi Salary : AED 17,000/<br><br>UAE Based Preferred<br><br>Any nationality will do, but Arab nationals are preferred.<br><br>We have an urgent requirement for Senior Presales Engineer – Data Centers & Electro-Mechanical Solutions is required for one of our client in Abu Dhabi, UAE <br><br>Lead technical solution design, bid management, and customer engagement for data center and mission-critical infrastructure projects.--Must Focus on end-to-end electro-mechanical solutions: power, cooling, electrical systems, and modernization programs.--Must Act as the technical authority in solution architecture, proposals, and tender responses.--Must Position Summary We are seeking an experienced Senior Presales Engineer to lead technical solution design, bid management, and customer engagements for Data Center and Mission-Critical Infrastructure projects. The role will be responsible for developing end-to-end electro-mechanical solutions covering power, cooling, electrical systems, critical facilities infrastructure, and data center modernization programs. The successful candidate will work closely with sales teams, customers, consultants, and technology partners to develop competitive technical proposals, solution architectures, commercial sizing, and tender responses for enterprise, government, and hyperscale data center opportunities. Key Responsibilities Solution Design & Architecture<br><br>Design end-to-end Data Center infrastructure solutions. Develop conceptual, high-level, and detailed designs for critical facilities. Prepare power and cooling architecture for Tier III and Tier IV Data Centers. Define electrical infrastructure including:MV systems LV systems UPS systems Generators ATS/STSPDUsBusbar systems Grounding and lightning protection Design mechanical infrastructure including:Chillers CRAH Units CRAC Units In-row cooling Containment systems BMS integration<br>Presales Activities<br><br>Engage customers during solution discovery workshops. Analyze customer requirements and RFPs. Prepare technical proposals and compliance matrices. Create Bills of Quantities (BOQs). Develop solution presentations and executive summaries. Lead technical discussions with customers, consultants, and stakeholders. Present solution architectures to technical and executive audiences. Support proof-of-concept and design review activities.<br><br>Tender & Bid Management<br><br>Review and analyze RFP/RFQ requirements. Prepare technical compliance responses. Coordinate with OEMs and partners for solution sizing and pricing. Participate in bid strategy and win-plan development. Identify technical risks and mitigation approaches. Support commercial and contractual clarification processes.<br><br>Data Center Consulting<br><br>Conduct site assessments and infrastructure audits. Develop migration and modernization strategies. Perform capacity and growth planning. Assess existing power and cooling infrastructure. Support data center consolidation and expansion projects.<br><br>Technical Knowledge Requirements Electrical Infrastructure<br><br>Medium Voltage (MV) Low Voltage (LV) UPS Systems Diesel Generators Switchgear ATS/STSPDU & RPPEarthing & Lightning Protection Power Quality<br><br>Mechanical Infrastructure<br><br>Chilled Water Systems Precision Cooling Heat Rejection Systems Containment Solutions HVAC Systems Building Management Systems<br><br>Data Center Standards<br><br>Uptime Institute Tier Standards ANSI/TIA-942BICSI 002NFPAASHRAEIEC Standards<br><br>Critical Infrastructure Technologies<br><br>DCIM Platforms Monitoring & Observability Solutions Energy Management Systems Sustainability & Green Data Center Concepts<br><br>Preferred Qualifications<br><br>Bachelor Degree in Electrical Engineering, Mechanical Engineering, or Electro-Mechanical Engineering.7-15 years of experience in Data Center, Critical Facilities, or Electro-Mechanical projects. Experience in UAE Data Center projects preferred. Experience preparing technical proposals and large RFP responses. Knowledge of authority regulations and approvals.<br><br>Preferred Certifications<br><br>CDCPCDCSUptime ATSUptime AOSATDPMPLEED (preferred) MIET (preferred)<br><br>Skills: presales,electro-mechanical,data center

Apt Resources is proud to present a career opportunity for a Fitness Center Attendant at a prestigious 5-Star Luxury Hotel on the Red Sea, Saudi Arabia. The Fitness Center Attendant plays a crucial role in ensuring guests have a safe, clean, and enjoyable workout experience. You will be responsible for overseeing the fitness center's daily operations, maintaining equipment, and providing excellent customer service to all guests.<br><br>Key Responsibilities<br><br>Greet and assist guests upon arrival at the fitness center, providing information about equipment and facilities. Monitor fitness equipment to ensure proper usage, cleanliness, and safety. Maintain the cleanliness and organization of the fitness center, including locker rooms and amenities. Assist guests with basic equipment setup and provide guidance on facility rules. Report any equipment malfunctions or maintenance needs promptly to management. Ensure adherence to all health, safety, and hygiene standards within the fitness center. Support special fitness events or classes as required.<br><br>Requirements<br><br>Previous experience as a Fitness Center Attendant or in a similar role within a luxury hotel or resort environment. Knowledge of fitness equipment and safety protocols. Excellent interpersonal and customer service skills. Ability to maintain cleanliness and organization in a fast-paced environment. Basic knowledge of first aid and CPR certification is an advantage. Strong communication skills with fluency in English; additional languages are a plus. Flexibility to work various shifts, including weekends and holidays. Certification in fitness, hospitality, or related fields is preferred. Must be currently in UAE<br><br>Benefits<br><br>As per the market standards

<br><p>We are looking for a proactive and technically skilled Data Center Smart Hands (Hands & Feet) resource to provide onsite operational and physical support for a telecom client in Dubai. The role involves assisting remote IT teams with hardware handling, cabling, installations, troubleshooting, and maintaining data center infrastructure.<br></p><p><strong>Key Responsibilities</strong><br></p><ul><li><p>Provide onsite support in the data center for remote IT and network teams.</p></li><li><p>Perform rack and stack activities (installation, decommissioning, relocation of servers and network devices).</p></li><li><p>Handle cabling tasks (fiber and copper patching, labeling, tracing, and organizing).</p></li><li><p>Support hardware troubleshooting and replacement (servers, storage devices, network hardware).</p></li><li><p>Assist in power cycling, equipment reboots, and basic diagnostics as per instructions.</p></li><li><p>Maintain asset inventory and update documentation regularly.</p></li><li><p>Monitor environmental conditions (temperature, power, alerts) and report deviations.</p></li><li><p>Ensure compliance with data center safety, security, and access protocols.</p></li><li><p>Coordinate with vendors for hardware support and maintenance activities.</p></li><li><p>Provide timely updates and adhere to SLAs and shift schedules.<br></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Experience in Data Center Operations / Smart Hands Support / IT Infrastructure Support.</p></li><li><p>Basic understanding of:</p><ul><li><p>Server hardware (Dell, HP, Cisco, etc.)</p></li><li><p>Networking devices (routers, switches, firewalls)</p></li><li><p>Cabling standards (fiber, Ethernet)</p></li></ul></li><li><p>Experience in rack & stack, patching, and physical hardware handling.</p></li><li><p>Familiarity with data center layout, power systems, and cooling.</p></li><li><p>Ability to follow technical instructions from remote teams.</p></li><li><p>Good documentation and reporting skills.</p></li><li><p>Physically fit for handling equipment and working in data center environments.</p></li></ul>

We're looking for a seasoned Estimation Engineer to own MEP cost planning and pricing for hyperscale data center projects. You'll partner with design, procurement, and construction teams to deliver accurate, competitive estimates that balance cost with the mission-critical reliability these facilities demand. This is a hands-on senior role where your estimates directly shape project viability and execution strategy. Key Responsibilities Prepare Class 5–1 MEP cost estimates (conceptual through detailed) following AACE standards, covering HVAC, electrical distribution, UPS, generators, fire protection, plumbing, BMS, and low-voltage systems Execute detailed quantity take-offs from drawings, specifications, and BIM models; develop cost breakdowns across labor, materials, equipment, subcontractors, indirects, escalation, and contingency Solicit, evaluate, and benchmark subcontractor and supplier quotes; conduct bid comparisons and deliver commercial recommendations to leadership Collaborate with design engineers, preconstruction, procurement, and operations teams to validate scope, align assumptions, and identify cost and schedule risks Support value engineering and constructability reviews to optimize costs without compromising redundancy or reliability requirements critical to data center operations Maintain and evolve historical cost databases, benchmarks, and metrics specific to data center MEP systems; prepare basis of estimate (BOE) documents and client-ready presentations Ensure all estimates comply with company standards, governance frameworks, and SOX/internal control requirements Requirements Bachelor's degree in Mechanical Engineering, Electrical Engineering, Construction Management, Quantity Surveying, or related field5–8+ years of MEP estimating experience in commercial, industrial, or mission-critical construction environments Proven experience estimating data center projects (hyperscale, enterprise, or colocation facilities) — this is strongly preferred and a key differentiator Proficiency with BIM software (Revit, Navisworks) and estimating tools (e.g., Bluebeam, Touchplan, or equivalent); SQL or data analytics skills a plus Strong working knowledge of HVAC, electrical distribution, UPS/generator systems, fire protection, and BMS in data center contexts Demonstrated ability to solicit, analyze, and negotiate subcontractor and supplier quotes; experience benchmarking costs against industry standards Nice to have: AACE certification (CCC or CEP), experience with AWS/Azure/hyperscaler technical requirements, or familiarity with data center operational metrics (PUE, redundancy tiers)

Dubai, UAEWe're hiring a Workspace Consultant / Office Center Consultant with proven experience in the UAE's flexible workspace industry.<br>Key Responsibilities Drive sales and occupancy for serviced offices, coworking spaces, virtual offices, and meeting rooms. Generate new business through lead generation, networking, referrals, and corporate partnerships. Conduct client consultations, office tours, and negotiate leasing agreements. Manage the full sales cycle from prospecting to deal closure. Build and maintain long-term relationships with corporate clients. Maintain an accurate sales pipeline and CRM records. Achieve monthly sales and occupancy targets.<br>Requirements Minimum 2–3 years of UAE Business Center / Serviced Office / Coworking / Flexible Workspace experience. Proven track record in workspace leasing and B2B sales. Strong communication, negotiation, and client relationship management skills. Good knowledge of the UAE commercial real estate and flexible workspace market. Proficiency in CRM systems and Microsoft Office. Bachelor's degree is preferred. Please note: This role requires a minimum of 2–3 years of direct UAE Business Center, Serviced Office, Coworking, or Flexible Workspace industry experience. Applications that do not meet this mandatory requirement will not be considered.

Dubai, UAEWe're hiring a Workspace Consultant / Office Center Consultant with proven experience in the UAE's flexible workspace industry.<br>Key Responsibilities Drive sales and occupancy for serviced offices, coworking spaces, virtual offices, and meeting rooms. Generate new business through lead generation, networking, referrals, and corporate partnerships. Conduct client consultations, office tours, and negotiate leasing agreements. Manage the full sales cycle from prospecting to deal closure. Build and maintain long-term relationships with corporate clients. Maintain an accurate sales pipeline and CRM records. Achieve monthly sales and occupancy targets.<br>Requirements Minimum 2–3 years of UAE Business Center / Serviced Office / Coworking / Flexible Workspace experience. Proven track record in workspace leasing and B2B sales. Strong communication, negotiation, and client relationship management skills. Good knowledge of the UAE commercial real estate and flexible workspace market. Proficiency in CRM systems and Microsoft Office. Bachelor's degree is preferred. Please note: This role requires a minimum of 2–3 years of direct UAE Business Center, Serviced Office, Coworking, or Flexible Workspace industry experience. Applications that do not meet this mandatory requirement will not be considered.

Dubai, UAEWe're hiring a Workspace Consultant / Office Center Consultant with proven experience in the UAE's flexible workspace industry.<br>Key Responsibilities Drive sales and occupancy for serviced offices, coworking spaces, virtual offices, and meeting rooms. Generate new business through lead generation, networking, referrals, and corporate partnerships. Conduct client consultations, office tours, and negotiate leasing agreements. Manage the full sales cycle from prospecting to deal closure. Build and maintain long-term relationships with corporate clients. Maintain an accurate sales pipeline and CRM records. Achieve monthly sales and occupancy targets.<br>Requirements Minimum 2–3 years of UAE Business Center / Serviced Office / Coworking / Flexible Workspace experience. Proven track record in workspace leasing and B2B sales. Strong communication, negotiation, and client relationship management skills. Good knowledge of the UAE commercial real estate and flexible workspace market. Proficiency in CRM systems and Microsoft Office. Bachelor's degree is preferred. Please note: This role requires a minimum of 2–3 years of direct UAE Business Center, Serviced Office, Coworking, or Flexible Workspace industry experience. Applications that do not meet this mandatory requirement will not be considered.

Dubai, UAEWe're hiring a Workspace Consultant / Office Center Consultant with proven experience in the UAE's flexible workspace industry.<br>Key Responsibilities Drive sales and occupancy for serviced offices, coworking spaces, virtual offices, and meeting rooms. Generate new business through lead generation, networking, referrals, and corporate partnerships. Conduct client consultations, office tours, and negotiate leasing agreements. Manage the full sales cycle from prospecting to deal closure. Build and maintain long-term relationships with corporate clients. Maintain an accurate sales pipeline and CRM records. Achieve monthly sales and occupancy targets.<br>Requirements Minimum 2–3 years of UAE Business Center / Serviced Office / Coworking / Flexible Workspace experience. Proven track record in workspace leasing and B2B sales. Strong communication, negotiation, and client relationship management skills. Good knowledge of the UAE commercial real estate and flexible workspace market. Proficiency in CRM systems and Microsoft Office. Bachelor's degree is preferred. Please note: This role requires a minimum of 2–3 years of direct UAE Business Center, Serviced Office, Coworking, or Flexible Workspace industry experience. Applications that do not meet this mandatory requirement will not be considered.

Exciting opportunity within an International MEP Design consultancy to build and lead a new vertical across the Middle East specialising in the MEP design of Data Centers. <br>As an Associate Director within the organisation, the role will be responsible for leveraging international capabilities to build a new vertical, recruit and manage a team of MEP Design experts with extensive experience in Data Center design and construction. <br>Requirements: <br>15 years+ experience of MEP Design experience8 years+ experience of large scale Data Center design and build5 years experience in the region. Demonstrate strong leadership skills Demonstrate strong client management and communication skills.

Description<br><br>AWS have an exciting Data Center Technician/Engineer opportunity in Dubai available for a UAE national with family book. AWS are committed to contributing towards the UAE’s goal of employing 75,000 Emiratis in the private sector and Ministerial Resolution No.279.<br><br>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br><br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br><br>We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.<br><br>You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.<br><br>Key job responsibilities<br><br>Execution & Troubleshooting<br><br> Perform a variety of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties Troubleshoot hardware issues using SOPs and available documentation; escalate when actions deviate from established procedures.<br><br>Scope & Decision-Making<br><br> Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure — including slight deviations — to achieve desired outcomes Work is reviewed daily by supervision.<br><br>Communication & Collaboration<br><br> Communicate clearly via tickets, SIMs, task tracking entries, and write-ups Participate effectively in team meetings and present work to leaders<br><br>Impact & Process Improvement<br><br> Deliver work that impacts team metrics including ticket resolution, decom throughput, and safety compliance Take action to improve operational excellence within DCO workflows<br><br>Safety & Compliance<br><br> Adhere to all DC safety protocols during red zone (RZ) and floor operations Support safety inspections and maintain site compliance standards<br><br>Basic Qualifications<br><br> UAE National Only with a valid family book Experience with computer hardware troubleshooting and repair Experience in computer networking High school or equivalent diploma<br><br>Preferred Qualifications<br><br> Experience in a data center or other critical environment<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Amazon Data Services Emirates LLC - Dubai Branch<br><br>Job ID: A10418488

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Market <br> Cities &amp; Places <br> <br> <br> <br> <br> <br> <p>At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.</p><br><br> <br> <br> <br> <br> Your impact <br> <p>Jacobs is seeking an experienced Principal ICT Engineer – Design with a strong background in data center projects to be based in KSA or Dubai. You will lead the development of advanced ICT design for data center incorporating the latest technology advancement in the market. network, and low‑voltage systems for data center projects across the region and globally. You will also collaborate with global specialists, for design and deliver of a high‑performance data center infrastructure.</p><br><br><p><strong>What You’ll Do:</strong></p><br><br><ul><li>Lead the ICT and low‑voltage design for data center projects across concept, schematic, and detailed design stages.</li><li>Develop and review systems including structured cabling, network infrastructure, data center networking, security systems, BMS, AV, and ICT room layouts.</li><li>Ensure designs comply with Uptime Institute, TIA, BICSI, ASHRAE, and local authority requirements, as well as Jacobs’ internal quality and sustainability frameworks.</li><li>Coordinate closely with mechanical, electrical, architecture, fire protection, and ICT security teams to deliver integrated design solutions.</li><li>Lead technical workshops, design reviews, and client presentations, representing Jacobs with authority and professionalism.</li><li>Provide mentorship and technical leadership to ICT engineers, supporting capability development and knowledge sharing.</li><li>Support tender evaluations and technical reports.</li><li>Drive innovation, digital delivery, and continuous improvement within the ICT discipline.</li></ul> <br> <br> <br> <br> Here's what you'll need <br> <ul><li>Bachelor’s/ Masters degree in ICT Engineering, Electrical Engineering, Computer Engineering, or a related field.</li><li>10+ years of ICT/low‑voltage design experience, including significant experience in data center projects.</li><li>Strong understanding of data center ICT systems, network topologies, redundancy strategies, and mission‑critical design principles.</li><li>Experience delivering projects in the KSA UAE or wider GCC region.</li><li>Proficiency in design tools such as AutoCAD, Revit, Visio, and ICT modeling workflows.</li><li>Strong knowledge of international standards (TIA, BICSI, ISO/IEC, NFPA).</li><li>Demonstrated leadership experience managing design teams or major project packages.</li><li>Excellent communication, stakeholder engagement, and problem‑solving skills.</li></ul><ul><li>Extensive experience supporting hyperscale and colocation data center environments, with exposure to high-density, Tier III/IV infrastructure.</li><li>Industry-recognized data center design certifications, including CDCS/CDCE, Uptime Institute ATD, and BICSI RCDD, demonstrating expertise in critical facilities design, redundancy, and standards compliance.</li><li>Solid understanding of cloud-integrated data center architectures, supported by certifications in AWS, Microsoft Azure, and Google Cloud, enabling alignment with modern hybrid and hyperscale deployments.</li></ul> <br> <br> <br> <br> From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.<br> <br> With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.<br> <br> No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.<br> <br> <br> <br> <br> <p>We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.</p><br><br> <br> <br> <br> <p>Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.</p><br><br> <br> <br> <br> <br> <br> Locations <br> CityStateCountry<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br> <br> <br> <br> <br> <br><br> </div>

<p><strong>Job Summary</strong> We are seeking an experienced and dynamic <strong>Call Centre Manager</strong> to lead and oversee our multi-functional call centre operations. The team consists of approximately <strong>12 agents</strong> handling Sales, Student Retention, Cancellations, Customer Happiness, and other customer support functions. The ideal candidate is a strong people leader who is hands-on, results-driven and capable of improving team performance, operational efficiency and customer satisfaction while ensuring all departmental KPIs are consistently achieved.</p><br><p><strong>Key Responsibilities</strong> </p><ul><li><p>Lead, coach and manage the daily operations of the call centre across multiple functions including Sales, Retention, Cancellations, and Customer Happiness.</p></li><li><p>Monitor individual and team performance against KPIs such as conversions, retention rates, response times, customer satisfaction, and productivity.</p></li><li><p>Provide ongoing coaching, mentoring, and performance feedback to maximize employee development and engagement.</p></li><li><p>Work closely with team leaders and agents to understand daily operational challenges and implement effective solutions.</p></li><li><p>Analyze reports, call metrics, and performance data to identify trends and areas for improvement.</p></li><li><p>Develop strategies to improve operational efficiency, customer experience, and overall team productivity.</p></li><li><p>Ensure consistent adherence to company policies, service standards, and communication quality.</p></li><li><p>Handle escalated customer concerns professionally and implement preventive measures to reduce recurring issues.</p></li><li><p>Conduct regular team meetings, performance reviews, and training sessions.</p></li><li><p>Collaborate with other departments to improve processes and ensure seamless customer journeys.</p></li><li><p>Foster a positive, accountable, and high-performance work environment.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Management, or a related field.</p></li><li><p><strong>8+ years of experience</strong> in Call Centre Operations, with at least <strong>3+ years in a managerial role</strong>.</p></li><li><p>Proven experience managing customer service and sales teams with multiple functions.</p></li><li><p>Strong leadership and people management skills with the ability to motivate and develop teams.</p></li><li><p>Hands-on management style with a thorough understanding of day-to-day call centre operations.</p></li><li><p>Excellent problem-solving and decision-making abilities.</p></li><li><p>Strong analytical skills with experience using call centre reports and KPIs to drive performance.</p></li><li><p>Outstanding communication, interpersonal, and conflict resolution skills.</p></li><li><p>Confident, assertive personality with the ability to manage pressure and drive results.</p></li><li><p>Highly organized, proactive, and adaptable in a fast-paced environment.</p></li><li><p>Proficiency in Microsoft Excel and CRM/Call Centre management systems is an advantage.</p></li></ul><p><strong>Preferred Profile</strong></p><ul><li><p>Female candidate preferred.</p></li><li><p>Open to all nationalities </p></li><li><p>Strong leadership presence with a results-oriented mindset.</p></li><li><p>Passionate about delivering exceptional customer service while driving business performance.</p></li><li><p>Experience managing teams across Sales, Customer Service, Retention, or similar customer-facing functions is highly desirable.</p></li></ul>

Description<br><br>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br><br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br><br>AWS have an exciting Data Center Project Manager opportunity in Dubai available for a UAE national with family book. AWS are committed to contributing towards the UAE’s goal of employing 75,000 Emiratis in the private sector and Ministerial Resolution No.279.<br><br>The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks.<br><br>We are currently seeking a Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations.<br><br>Our DC Project Managers design, develop and deploy innovative solutions to address operational challenges. They work independently as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.<br><br>If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you’ve been looking for!<br><br>Key job responsibilities<br><br> Project management and oversight of construction related activities as they relate to modifying existing infrastructure for the purpose of installing new or to replace end of life equipment. This will include the ownership of the project scope, timeline, and budget. Provide project management for specific initiatives aimed at increasing the resiliency of our data centers. Electrical design and review of designs associated with the optimization of existing data centers. Construction/project package drawing review. Creation of project scope, request for proposals, and capital requests. Total project quality including the creation of a commissioning plan and oversight of the execution. Recording and reporting key metrics to team members and management. Operational support including review of procedures, best practices, and maintenance initiatives. Drive teams to perform troubleshooting and root cause failure analysis associated with equipment or electrical failures. Work with contractors and vendors to deliver efficient and high quality project turnovers. Be a leader within the group as well as within internal and external teams that support the data center.<br><br>A day in the life<br><br>You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, you will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.<br><br>If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the opportunity you’ve been looking for!<br><br>About The Team<br><br>Diverse Experiences<br><br>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br><br>Why AWS?<br><br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br><br>Work/Life Balance<br><br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br><br>Inclusive Team Culture<br><br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br><br>Mentorship & Career Growth<br><br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br><br>Basic Qualifications<br><br> 3+ years of vendor management experience 4+ years of relevant work in a data center or other critical environment experience 5+ years of data center engineering or operations experience 5+ years of Microsoft Office including Outlook, Word, and Excel experience Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field Experience in vendor management Experience in a data center or other critical environment Experience in data center engineering or operations Experience with Microsoft Office including Outlook, Word, and Excel<br><br>Preferred Qualifications<br><br> 3+ years of construction or project management experience Electrical or mechanical Journeyman License operating engineering license such as DC II, DC III, or equivalent Experience in construction or project management<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Amazon Data Services Emirates LLC - Dubai Branch<br><br>Job ID: A10399428

Description<br><br>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br><br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br><br>AWS have an exciting Data Center Project Manager opportunity in Dubai available for a UAE national with family book. AWS are committed to contributing towards the UAE’s goal of employing 75,000 Emiratis in the private sector and Ministerial Resolution No.279.<br><br>The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks.<br><br>We are currently seeking a Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations.<br><br>Our DC Project Managers design, develop and deploy innovative solutions to address operational challenges. They work independently as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.<br><br>If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you’ve been looking for!<br><br>Key job responsibilities<br><br> Project management and oversight of construction related activities as they relate to modifying existing infrastructure for the purpose of installing new or to replace end of life equipment. This will include the ownership of the project scope, timeline, and budget. Provide project management for specific initiatives aimed at increasing the resiliency of our data centers. Electrical design and review of designs associated with the optimization of existing data centers. Construction/project package drawing review. Creation of project scope, request for proposals, and capital requests. Total project quality including the creation of a commissioning plan and oversight of the execution. Recording and reporting key metrics to team members and management. Operational support including review of procedures, best practices, and maintenance initiatives. Drive teams to perform troubleshooting and root cause failure analysis associated with equipment or electrical failures. Work with contractors and vendors to deliver efficient and high quality project turnovers. Be a leader within the group as well as within internal and external teams that support the data center.<br><br>A day in the life<br><br>You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, you will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.<br><br>If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the opportunity you’ve been looking for!<br><br>About The Team<br><br>Diverse Experiences<br><br>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br><br>Why AWS?<br><br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br><br>Work/Life Balance<br><br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br><br>Inclusive Team Culture<br><br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br><br>Mentorship & Career Growth<br><br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br><br>Basic Qualifications<br><br> 3+ years of vendor management experience 4+ years of relevant work in a data center or other critical environment experience 5+ years of data center engineering or operations experience 5+ years of Microsoft Office including Outlook, Word, and Excel experience Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field Experience in vendor management Experience in a data center or other critical environment Experience in data center engineering or operations Experience with Microsoft Office including Outlook, Word, and Excel<br><br>Preferred Qualifications<br><br> 3+ years of construction or project management experience Electrical or mechanical Journeyman License operating engineering license such as DC II, DC III, or equivalent Experience in construction or project management<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Amazon Data Services Emirates LLC - Dubai Branch<br><br>Job ID: A10399428

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A leading Dental Healthcare Center in the UAE is seeking an experienced <strong>Consultant Dermatologist (Western Qualified)</strong> to join its multidisciplinary team. The successful candidate will provide comprehensive medical, surgical, and aesthetic dermatology services while delivering exceptional patient care in accordance with international clinical standards and UAE healthcare regulations.</p><br><p>The Consultant will diagnose and treat a wide range of skin, hair, and nail disorders and perform advanced cosmetic dermatology procedures using state-of-the-art technologies. Working collaboratively with dental, cosmetic, and allied healthcare professionals, the Consultant will contribute to the center's reputation for excellence in patient care and clinical outcomes.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)&nbsp;</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

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Join Our Team at Eaton: Empowering Tomorrow, Today!<br><br>Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.<br><br>Eaton's Global Data Center Segment is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing and cloud, data centers are under pressure to be more high-performing, sustainable and cost-effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed-to-market. With our digital intelligence, world-class cyber-secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits today while optimizing their operations for the future.<br><br>Within this segment, Eaton has an opening for Offer Manager – Global Data Center Segment. This position is responsible for owning and scaling Eaton’s data center services offers globally defining the offer strategy, standardizing the offer content and delivery model, and enabling consistent, repeatable customer outcomes across regions. This role sits at the intersection of post-order execution, field and project services, quality/customer satisfaction, and commercial operations, ensuring Eaton’s services are packaged, positioned, priced, and operationally executable for the world’s most demanding, programmatic hyperscale and colocation customers.<br><br>What You’ll Do<br><br> Services Offer Strategy & Portfolio Ownership Act as global post‑order CoE offer owner for Data Center Services. Own the end‑to‑end lifecycle of global DC service offers (commissioning, installation/energization, preventive maintenance, EPMS/power quality, and lifecycle programs). Define offer segmentation by customer type (hyperscale vs. colocation) and geography, balancing standardization with local needs. Build and maintain a services roadmap aligned to segment priorities and customer requirements. Partner with Global IT to drive digital tools (VOC, training, reporting) that standardize offers and execution. Standardization & Repeatability (Global Scale) Design globally deployable service standards (scope, deliverables, assumptions, acceptance criteria) to reduce regional variance. Enable “one way to sell / one way to deliver” service offers in collaboration with cross‑functional stakeholders. Govern core offer documentation (playbooks, SOW templates where applicable, service descriptions, customer collateral). Drive digital enablement with IT to standardize safe, quality execution across field operations. Commercial Enablement (Sell‑With & Sell‑Through) Enable regions to quote and sell services through clear value propositions, differentiation, and GTM guidance. Develop pricing guardrails with Finance (rate structures, bundling, attach strategies, deal qualification). Support strategic global pursuits with clear, executable service scope and risk visibility. Leverage digital tools to increase sales effectiveness across target customers and segments. Delivery Model Alignment (Make It Executable) Ensure service offers are operationally ready (capacity assumptions, skills, prerequisites, tools, and handoffs). Partner with post‑order leaders to improve delivery performance (readiness, site access, commissioning execution). Integrate structured field and program feedback into continuous offer improvement. Customer Outcomes, Quality & Metrics Define and track offer‑level success metrics (attach rate, margin contribution, delivery performance, FTR quality, customer satisfaction). Provide insights and dashboards to drive adoption, consistency, and improved customer experience. Advance digitalization across reporting and metrics to support customer satisfaction roadmaps. Cross‑Functional & Global Stakeholder Leadership Lead across a global matrix (engineering, services, supply chain, marketing, sales ops, PMO, quality) without direct authority. Bridge global standards and regional execution to ensure offers remain scalable, practical, and regionally relevant.<br><br><br>Qualifications<br><br>Bachelor’s degree from an accredited institution. Minimum 15 years of experience across one or more of the following: services offer management, product/offer management, program management, services commercialization, post-order execution, or field/project services in a complex B2B environment.<br><br><br>Skills<br><br>Experience supporting data centers and mission critical electrical infrastructure (grey/white space ecosystems, commissioning/startup environments, or power services). Experience with offer enablement concepts: roadmaps, positioning, go-to-market planning, and stakeholder readiness. Demonstrated commercial acumen: pricing logic, value-based selling support, and risk/assumption management. Experience driving standard work and continuous improvement across regions (process discipline + pragmatism). Familiarity with digital services/monitoring offers and how they attach to physical infrastructure programs.<br><br><br>Why Join Eaton<br><br>Competitive compensation and benefits, aligned with your experience and impact. Opportunity to work on challenging, high‑impact projects within a dynamic and collaborative team environment. Your aspirations matter – Eaton actively supports internal mobility and promotes from within whenever possible. Your growth matters – We invest in long‑term development through continuous learning, upskilling, and global programs via Eaton University. Your contributions matter – Reliability, safety, efficiency, and sustainability are at the heart of what we do, driving meaningful impact on people’s lives and the environment. Your wellbeing matters – Health, safety, and wellness are a priority. At Eaton, wellbeing goes beyond programs, empowering employees with the tools and environment to thrive.<br><br><br>Living And Working In Dubai<br><br>Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.<br><br>At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.<br><br>Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management! <br><br>All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.<br><br>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.