Cctv Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Multi-Property role for St. Regis Saadiyat Island Resort, Abu Dhabi and Al Wathba, a Luxury Collection Desert Resort &amp; Spa, Abu Dhabi<br>JOB SUMMARY<br>• Accountable for assigned hotels’ respective leisure/wholesale segment.<br>• Proactively solicits and handles a defined account portfolio in collaboration with MP Sales Executive – Leisure Travel.<br>• Develops, executes and drives leisure segment strategy, action plans against new and existing target accounts.<br>• Liaises with on-property and above property stakeholders to maximize business opportunities and collaborations.<br>• Owns all day-to-day sales activities of defined segment with focus on implementing and driving the commercial segment strategy, and develops and maintains long-term, value-based customer relationships that enable the achievement and exceedance of sales objectives, segment revenue and individual sales targets.<br>• Attends domestic and global leisure tradeshows, showcases, conferences, industry meetings, workshops and functions as required on behalf of assigned properties.<br>• Plans and executes national &amp; international sales trips, sales calls, site inspections, familiarization trips and client entertainments as appropriate.<br>• Proactively identifies and uncovers new prospect accounts for acquisition through a variety of channels and sales tools.<br>• Participates in regular business reviews and strategy meetings.<br>• Ensures business is turned over properly and in a timely fashion for an exquisite service delivery and in accordance with brand standards.<br>• Analyses and maintains knowledge of customers, leisure market trends and competition.<br>• Represents Marriott International worldwide, promoting the quality image of the company at every opportunity, and uncovers additional leads for Marriott International utilizing available tools such as MI Leads, where applicable.<br>• Performs any other reasonable task assigned by the MP Assistant Director of Sales &amp; Distribution / MP Director of Sales &amp; Distribution.&nbsp;<br>• Able to demonstrate a high degree of self-motivation and to work unsupervised using own initiative.<br>• Maintains strict confidentiality of all matters relating to the Company and Property, plus all other sales and personnel-related matters.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience:<br>Fluency in English&nbsp;<br>Additional EU language skills required e.g. French, Spanish, Italian etc.<br>Experience within luxury hotel chains/5-star luxury properties require<br>Substantial knowledge and established network of connections within leisure/wholesale sales segment required<br>Proven track of proactive leisure/wholesale sales experience on managerial level; minimum 2 years of experience as Sales Manager – Leisure Travel&nbsp;<br>Proven prospecting and luxury business development abilities<br>Middle East/UAE experience preferred<br>Core Work Activities:<br>Building Successful Relationships that Generate Sales Opportunities<br>• Builds and strengthens business relationships with existing and new customers to enable future bookings and grow leisure market share.<br>• Effectively develops valuable business relationships within leisure/wholesale segment to further expand customer base.<br>• Works collaboratively with off-property sales channels (i.e. Market Sales, Global Sales Organization) to ensure leisure/wholesale sales efforts are coordinated, complementary and in alignment with the hotels’ overall (sales &amp; distribution) strategy within that specific segment.<br>• Manages and develops relationships with internal and external key stakeholders.<br>Managing Sales Activities<br>• Develops, implements and drives the commercial strategy of the leisure/wholesale segment. Supports company-wide wholesale distribution and direct connectivity efforts.<br>• Action plans against existing and new target accounts to achieve and exceed sales quotas and gain market share.<br>• Manages a pre-determined number of leisure accounts in close collaboration with MP Sales Executive – Leisure Travel to ensure maximum yield in line with budgetary objectives. <br>• Identifies and acquires new potential partnerships through a variety of channels.<br>• Drives suite and villa sale (as applicable) through existing and new program inclusions and partner activations.<br>• Responsible for monitoring rate alignment across all wholesale channels with support of revenue team, ensuring rate parity.<br>• Proactively schedules sales calls and corresponding activities such as site inspections, familiarization trips, agent trainings, webinars, virtual calls, client entertainment etc. to strengthen business relationships, educate partners and uncover new business opportunities.<br>• Attends international and local leisure showcases, conferences, tradeshows, functions etc. as a representative of both properties, ensuring that the quality image of the unique portfolio is portrayed, and that every opportunity is taken to promote the hotels and Marriott International.<br>• Conducts content checks on e-channels, websites, and printed/digital brochures to ensure accurate details about the properties.&nbsp;<br>• Takes responsibility for the compilation and execution of quarterly sales action plans as agreed with MP Assistant Director of Sales &amp; Distribution/ MP Director of Sales &amp; Distribution. Communicates any trends, updates, obstacles on a regular basis.<br>• Tracks monthly segment results, monitors production/weekly pick-up and handles the corresponding reports accordingly.<br>• Executes and supports the operational aspects of leisure business booked (incl. customer correspondence).<br>• Handles VIP guests’/partners’ reservations with utmost care and attention, communicates with respective departments for any required arrangements, meet &amp; greets etc.<br>• Takes personal responsibility to ensure that standards are maintained and that available systems/tools are utilized to their full capacity. <br>• Maintains effective call objective, up-to-date activity and relevant information for each key account and ensures follow up is executed in a timely manner.<br>• Owns and ensures an efficient day-to-day operation of the leisure segment.<br>• Understands and is in a position to accurately hand over any leisure group and event enquiries to Groups &amp; Events team.<br>• Takes personal responsibility for understanding the overall commercial strategy and budgetary guidelines, enabling empowered decision-making in all rate negotiations.<br>• Collaborates with marketing department for new initiatives, out-of-the-box ideas, etc. to drive performance and exposure.<br>• Participates in regular business reviews and strategy meetings providing an update on the travel segment performance and trends. Active involvement in the annual budget planning process.<br>• Supervises support staff in the planning, administration and execution of assigned tasks and any other sales related activities, as required. Assist when needed in recruiting, directing, managing, training and coaching sales associates.<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Understand hotels’ business mix and how leisure segment ties into overall strategy.<br>• Analyses and maintains knowledge of customers, leisure/wholesale market trends, competitors’ strengths and weaknesses, economic developments, supply and demand etc. to allow for optimal selling. Monitors, collects, analyses data and communicates information accordingly to adapt selling strategies and align sales activities according to needs.<br>• Closes the most profitable business opportunities for the hotels based on market conditions and location needs.<br>• Gains understanding of the hotels’ primary target customers and service expectations. Serves the customers by understanding their business, requirements and potential concerns in order to offer enhanced solutions both prior to and during the stay/program/event.<br>Providing Exceptional Customer Service&nbsp;<br>• Partners with reservations, revenue, hotel operations and other concerned departments to provide an exemplary customer service, while building long-lasting business relationships and loyalty to Marriott International<br>• Sets a positive example and collaborates with various departments to create distinctive moments for the clients on property, ensuring that expectations are exceeded.<br>• Executes and supports the company’s service standards, driving customer loyalty by delivering consistent service excellence throughout each customer experience.<br>• Interacts with clients to obtain feedback on product quality and service levels.<br>• Demonstrates high energy levels to motivate and inspire the team to focus on consistently providing the highest level of customer service.<br>• Conducts training for associates about leisure/wholesale segment, initiatives, requirements and expectations. <br>Additional Responsibilities<br>• Conducts and coordinates site inspections for hotels, as required.<br>• Performs other duties, as assigned, to meet business needs.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Vacancy Announcement</strong></span></p><br> <p><span><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Secretariat of the International Renewable Energy Agency (IRENA)</strong></span></p><br> <p><span><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge, Policy and Finance Centre (KPFC)</strong></span></p><br> <p><span><strong>Publication Date:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></span><span><strong><u>06 July 2026</u></strong></span></p><br> <p><span><strong>Deadline For Application:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<u>05 August 2026</u></strong></span><span>(at midnight, Abu Dhabi local Time)</span></p><br> <p><span><strong>Title and Grade:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></span><span><strong>Team Lead, Socioeconomics and Just Energy Transitions, P4</strong></span></p><br> <p><span><strong>Indicative Annual Salary:&nbsp;</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<strong>(a.) Annual Net Salary: USD 86,027.04 to USD 97,259.04</strong></span><span><strong>[1]</strong></span></p><br> <p><span><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;(b.) Post Adjustment: USD 50,239.80 to USD 56,799.24</strong></span><span><strong>[2]</strong></span></p><br> <p><span><strong>Duration of Appointment:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;One Year, with possible extension</strong></span></p><br> <p><span><strong>Duty Station:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Abu Dhabi, United Arab Emirates&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></p><br> <p><span><strong>Entry on Duty:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; As soon as possible</strong></span></p><br> <p><span>The International Renewable Energy Agency (IRENA) is a leading global intergovernmental agency for energy transformation that serves as the principal platform for international cooperation, supports countries in their energy transitions, and provides state of the art data and analysis on technology, innovation, policy, finance and investment. IRENA drives the widespread adoption and sustainable use of all forms of renewable energy, including bioenergy, geothermal, hydropower, ocean, solar and wind energy in the pursuit of sustainable development, energy access, and energy security, for economic and social resilience and prosperity and a climate-proof future. IRENA’s membership comprises 170 countries and the EU. Together, they decide on the Agency’s strategic direction and programmatic activities, in line with the global energy discourse and priorities to accelerate the deployment of renewables-based energy transitions worldwide.</span></p><br> <p><span>Within IRENA, the Knowledge, Policy and Finance Centre (KPFC) focuses on collecting data and conducting analyses to support the creation of enabling environments for investment and growth in renewables. The work encompasses statistics, resource assessment, socioeconomic and environmental impacts, as well as policy and finance. Based on this work, KPFC gives input to advisory services that the Agency provides to its members and at regional levels.&nbsp;</span></p><br> <p><span>KPFC’s Socioeconomics and Just Energy Transitions team&nbsp;</span><span>explores the socioeconomic impacts and benefits of the transition to a renewables-based energy system, with a view towards supporting just energy transitions through integrated and holistic analysis and policy advice. This includes examining employment generation, gender equity aspects, skilling and education requirements, and opportunities for member states to leverage their local capacities to maximise value creation along the value chain of each renewable energy technology.</span></p><br> <p><span><strong><u>Duties and Responsibilities&nbsp;</u></strong></span></p><br> <p><span>Under the overall guidance of the Director of Knowledge, Policy and Finance Centre, the Team Lead, Socioeconomics and Just Energy Transitions will be responsible for the following duties:</span></p><br> <ul> <li><span>Lead the work stream on the socioeconomic aspects of the energy transition, with a particular focus on quantitative and qualitative analysis regarding employment generation, local/regional value creation and skills, ensuring that IRENA continues to spearhead cutting-edge knowledge products and policy advice.</span></li> <li><span>Develop and draft high-quality analytical reports and documents and contribute relevant socioeconomic inputs to Agency-wide reports such as the <i>World Energy Transitions Outlook</i>.</span></li> <li><span>Provide policy insights and recommendations for countries, regions and the international community that take into account different starting points and socio-economic priorities of countries to ensure just and inclusive transition processes and outcomes, including in the context of capacity building activities.</span></li> <li><span>Manage and supervise a small multidisciplinary team working&nbsp;</span><span>on just energy transition dimensions such as&nbsp;inclusion and gender equity, education</span><span>, and&nbsp;</span><span>rights-based approaches;&nbsp;</span><span>setting priorities and ensuring alignment with IRENA’s work programme.</span></li> <li><span>Engage with member state representatives and key stakeholders, including at the General Assembly or Council, as well as platforms such as the Agency’s Collaborative Framework on Just and Inclusive Energy Transitions and the Call to Action on Skilling. &nbsp;</span></li> <li><span>Disseminate the Agency’s socioeconomic work, including organising events and attending international, regional and national meetings, workshops and conferences to give presentations or participate in panel discussions.&nbsp;</span></li> <li><span>Contribute to managerial tasks of the Division such as work programme development and reporting, proposal development for resource mobilisation, project and budget management.&nbsp;</span></li> <li><span>Perform other duties as required.</span></li> </ul> <p><span><strong>Competencies:</strong></span></p><br> <p><span><strong>Professionalism:</strong>&nbsp;Excellent knowledge of the socioeconomic aspects of the energy transition, with a focus on renewable energy. Sound understanding of policy processes related to the energy transition at the national and international level. Proven ability to undertake independent research and produce high-quality reports and other publications. Experience of writing project proposals.</span></p><br> <p><span><strong>Communication:</strong>&nbsp;Excellent drafting skills in English is an essential requirement for this position. Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.</span></p><br> <p><span><strong>Teamwork:</strong>&nbsp;Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; accepts joint responsibility for team shortcomings.</span></p><br> <p><span><strong>Accountability:</strong>&nbsp;Takes ownership for all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; supports subordinates, provides oversight and takes ownership of delegated responsibilities and authorities; operates in compliance with organizational regulations and rules.</span></p><br> <p><span><strong>Client Orientation:</strong>&nbsp;Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors on going developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed.</span></p><br> <p><span><strong>Qualifications:</strong></span></p><br> <p><span><strong>Education:</strong>&nbsp;Advanced University degree (Master’s degree or equivalent) in energy policy, energy or development economics, sustainable development, or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of an advanced university degree.</span></p><br> <p><span><strong>Experience:</strong>&nbsp;A minimum of seven years of progressively responsible experience in quantitative and qualitative policy research, policy development or policy advisory, related to the socioeconomic impacts of the energy transition; a proven track record of writing reports for policy-makers; evidence of profound understanding of the renewable energy sector, especially in developing and emerging economies; experience in international co-operation and in dealing with multilateral agencies and forums. Some team management experience preferred.</span></p><br> <p><span><strong>Language:</strong>&nbsp;Excellent command of written and spoken English is required. Knowledge of other languages is desirable.</span></p><br> <p><span>Qualified candidates must apply for the above-mentioned vacancy on-line, through IRENA’s recruitment platform, ORC by submitting a complete and comprehensive CV and a letter of interest, including details of three professional references who will be contacted if their application is shortlisted.</span></p><br> <p><span>Applications from qualified women are highly encouraged.</span></p><br> <p><span>Please note that only candidates under serious consideration will be contacted for further assessment and receive notice of the final outcome of the selection process.</span></p><br> <p><span><i><strong>[1]</strong></i></span><span><i> IRENA provides similar ICSC benefits and entitlements, including rental subsidy, education grant (for school aged children), annual leave, health insurance, provident fund, etc. as would be applicable.</i></span></p><br> <br> <p><span>[2]</span>&nbsp;<span><i>The post adjustment is a variable component that is adjusted periodically to reflect changes in the cost of living in a duty station. Post adjustment multiplier for Abu Dhabi duty station is currently 58.4%, determined by the International Civil Service Commission and subject to change without prior notice.</i></span></p><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking a highly experienced Senior Oracle Fusion EPM Consultant with strong expertise in Oracle Enterprise Performance Management (EPM) Cloud and government business processes to support the analysis, design, , optimization, and continuous improvement of enterprise performance management solutions.<br> The role requires a deep understanding of planning, budgeting, forecasting, financial consolidation, close, reconciliation, reporting, metadata governance, and performance management , with a strong focus on public sector and government operating models.<br> The consultant will work closely with business users, finance teams, functional consultants, technical teams, solution architects, project managers, and implementation partners to translate government performance management requirements into effective Oracle EPM solutions that are compliant, efficient, scalable, and aligned with organizational policies, regulatory requirements, and digital transformation objectives.<br> Key Responsibilities EPM Strategy &amp; Solution Leadership Lead end-to-end business and functional analysis activities for Oracle Fusion EPM Cloud implementations, enhancements, and support initiatives.<br> Analyze current-state and future-state performance management processes across government functions and translate them into clear functional and business requirements.<br> Facilitate workshops, interviews, and working sessions with stakeholders to gather, validate, and prioritize planning, budgeting, forecasting, reporting, and metadata governance requirements.<br> Document business needs, process flows, use cases, user stories, functional specifications, and acceptance criteria for EPM solutions.<br> Identify process gaps, inefficiencies, control weaknesses, and opportunities for automation, standardization, and improved performance visibility.<br> Support business process reengineering initiatives to align government planning, reporting, and metadata governance processes with Oracle EPM best practices.<br> Work closely with functional teams to ensure business requirements are accurately reflected in solution design and configuration.<br> Oracle Fusion EPM Application Support Support business analysis and solution design across Oracle Fusion EPM modules such as: Planning Enterprise Planning and Budgeting Cloud Service (EPBCS) Financial Consolidation and Close Cloud Service (FCCS) Account Reconciliation Cloud Service (ARCS) Tax Reporting Cloud Service (TRCS) Profitability and Cost Management Cloud Service (PCMCS) Enterprise Data Management Cloud Service (EDMCS) Narrative Reporting FreeForm and custom EPM applications Understand Oracle EPM application capabilities and map them to government business requirements.<br> Assist in defining configuration requirements, business rules, calculation logic, approval flows, metadata structures, and operational controls.<br> Validate that Oracle EPM functionality supports statutory, operational, management, and reporting requirements.<br> Collaborate with functional consultants to ensure planning, consolidation, metadata governance, and reporting processes are configured correctly and efficiently.<br> Support issue analysis, root cause identification, and resolution of business and functional defects.<br> Planning, Budgeting &amp; Forecasting Expertise Analyze and document government-specific planning, budgeting, and forecasting processes.<br> Support processes related to: Budget preparation and annual planning Multi-year financial forecasting Workforce and compensation planning Capital and operating expenditure planning Revenue and funding projections Scenario modeling and what-if analysis Budget allocation and version control Performance monitoring against approved budgets Understand public sector budget cycles, approval hierarchies, funding constraints, and fiscal governance requirements.<br> Ensure planning processes align with government regulations, internal controls, and policy frameworks.<br> Support transformation of manual or spreadsheet-based planning processes into standardized Oracle EPM workflows.<br> Assist in defining controls for transparency, accountability, traceability, and compliance in budgeting and forecasting.<br> Consolidation, Close &amp; Reconciliation Support financial close and consolidation processes using Oracle EPM Cloud solutions.<br> Analyze and document consolidation requirements, including intercompany eliminations, ownership structures, currency translation, and journal adjustments.<br> Support account reconciliation processes, balance validation, and close task management.<br> Assist in defining close calendars, workflow dependencies, certification requirements, and exception handling.<br> Validate that consolidation and reconciliation processes support auditability, accuracy, and statutory reporting requirements.<br> Collaborate with finance and accounting teams to improve close efficiency and reduce manual effort.<br> Support issue resolution related to consolidation logic, reconciliation mismatches, and close process delays.<br> Metadata Governance &amp; Enterprise Data Management (EDMCS) Support enterprise metadata governance activities using Oracle Enterprise Data Management Cloud Service (EDMCS) .<br> Analyze and document requirements for chart of accounts, hierarchies, dimensions, reference data, and master data governance.<br> Assist in defining metadata workflows, approvals, validations, and synchronization processes across EPM and source systems.<br> Support the design and maintenance of dimension structures, node hierarchies, mappings, and version control processes.<br> Ensure metadata changes are controlled, auditable, and aligned with enterprise governance standards.<br> Collaborate with finance, master data, and technical teams to manage metadata lifecycle activities effectively.<br> Support integration of EDMCS with Planning, FCCS, ARCS, and other Oracle EPM applications to maintain consistency across the enterprise.<br> Identify opportunities to improve metadata quality, governance efficiency, and cross-application alignment.<br> Reporting, Analytics &amp; Performance Management Support business reporting requirements including operational, management, statutory, and performance reports.<br> Work with functional and technical teams to define reporting needs and validate outputs from Oracle EPM applications.<br> Assist in designing dashboards, scorecards, management reports, and Narrative Reporting packs.<br> Develop and maintain reporting structures that support executive summaries, commentary, variance explanations, and board-level reporting.<br> Ensure business processes and system configurations support auditability, transparency, and regulatory compliance.<br> Support preparation of evidence and documentation for audits, reviews, and governance checks.<br> Identify opportunities to improve reporting accuracy, timeliness, usability, and decision-making support.<br> Support KPI definition, performance tracking, and variance analysis across planning and actuals.<br> Government Business Process Expertise Analyze and document government-specific business processes, policies, and compliance requirements.<br> Support processes related to: Budget preparation and control Public expenditure management Financial planning and forecasting Fund allocation and utilization tracking Grants and program funding analysis Statutory reporting and compliance Performance monitoring and management reporting Multi-entity and multi-fund consolidation Understand public sector governance structures, approval hierarchies, audit requirements, and segregation of duties.<br> Ensure business processes align with government regulations, internal controls, and policy frameworks.<br> Support transformation of manual or legacy government processes into standardized Oracle EPM workflows.<br> Assist in defining controls for transparency, accountability, traceability, and compliance.<br> Requirements Gathering &amp; Documentation Prepare detailed business requirement documents, process maps, gap analyses, fit-gap assessments, and solution summaries.<br> Translate business needs into functional requirements that can be used by functional and technical teams.<br> Maintain traceability between business requirements, solution design, testing, and deployment deliverables.<br> Document business rules, calculation logic, exception handling, approval matrices, metadata governance rules, and reporting needs.<br> Support preparation of training materials, user guides, and operational procedures.<br> Ensure documentation is clear, complete, accurate, and aligned with project governance standards.<br> Testing &amp; Validation Support unit testing, system integration testing (SIT), user acceptance testing (UAT), and regression testing activities.<br> Develop test scenarios, test scripts, and expected results based on business requirements.<br> Validate Oracle EPM configurations, workflows, calculations, reports, metadata changes, and data loads against business expectations.<br> Coordinate with business users during UAT and support defect logging, triage, and resolution.<br> Verify that data integration, planning models, consolidation logic, metadata governance, and reporting outputs meet business and compliance requirements.<br> Support cutover, go-live readiness, and post-implementation validation activities.<br> Stakeholder Engagement &amp; Change Management Act as a liaison between business stakeholders, functional teams, technical teams, and project leadership.<br> Facilitate communication and alignment across departments, agencies, and implementation teams.<br> Support change impact assessments and identify business readiness requirements.<br> Assist in user adoption planning, training coordination, and stakeholder communication.<br> Participate in governance meetings, design reviews, and project status updates.<br> Build strong working relationships with government users and leadership teams to ensure successful solution adoption.<br> Data Integration, Controls &amp; Compliance Support data integration requirements between Oracle EPM and source systems such as ERP, HCM, procurement, payroll, and external data repositories.<br> Work with technical teams to define data mappings, transformation rules, validation checks, and reconciliation controls.<br> Ensure business processes and system configurations support auditability, transparency, and regulatory compliance.<br> Assist in defining controls for approvals, access, data integrity, calculation governance, metadata synchronization, and transaction monitoring.<br> Support preparation of evidence and documentation for audits, reviews, and governance checks.<br> Identify opportunities to improve data quality, integration reliability, and control effectiveness.<br> Continuous Improvement &amp; Support Monitor planning, consolidation, metadata governance, and reporting process performance and identify opportunities for optimization and automation.<br> Support post-go-live stabilization, issue resolution, and continuous improvement initiatives.<br> Analyze recurring business issues and recommend corrective and preventive actions.<br> Maintain business process documentation, knowledge repositories, and support materials.<br> Contribute to lessons learned, process standardization, and best practice adoption across programs.<br> Support future enhancements, release impact assessments, and business readiness activities.<br> Required Qualifications Bachelor’s degree in finance, Accounting, Business Administration, Information Systems, Public Administration, Computer Science, or a related discipline.<br> 8–12+ years of experience in business analysis, functional analysis, finance transformation, or enterprise application support.<br> 5+ years of experience working with Oracle Fusion EPM Cloud applications or similar performance management platforms.<br> Proven experience supporting government, public sector, or regulated enterprise environments .<br> Strong understanding of planning, budgeting, forecasting, consolidation, reconciliation, reporting, and metadata governance processes.<br> Experience in at least 2–3 full lifecycle Oracle EPM implementations or major transformation programs .<br> Mandatory Technical and Functional Expertise Oracle Fusion EPM Cloud application knowledge Planning, budgeting, and forecasting process design Financial consolidation and close process understanding Account reconciliation and close management knowledge Requirements gathering and documentation Fit-gap analysis and solution assessment Oracle EPM Planning, EPBCS, FCCS, ARCS, EDMCS, or Narrative Reporting exposure Government business process understanding Public sector governance and compliance awareness UAT planning and execution support Test scenario and script preparation Data validation and reconciliation Workflow and approval process understanding Metadata governance and hierarchy management Reporting and dashboard requirement analysis Change impact assessment Stakeholder management and workshop facilitation Strong documentation and presentation skills Ability to work with cross-functional teams Understanding of controls, auditability, and segregation of duties Preferred Skills Experience in government ministries, agencies, municipalities, authorities, or public sector enterprises .<br> Knowledge of budgeting, forecasting, consolidation, reconciliation, metadata governance, and performance reporting in government environments.<br> Familiarity with Oracle EPM Cloud modules and their business process implications.<br> Exposure to Oracle ERP Cloud, Oracle HCM Cloud, Oracle SCM Cloud, or Oracle Analytics Cloud.<br> Understanding of statutory reporting, audit requirements, and public financial management processes.<br> Experience with process improvement methodologies such as Lean, Six Sigma, or BPM.<br> Knowledge of change management, training coordination, and user adoption strategies.<br> Familiarity with data migration concepts and validation processes.<br> Experience working in Agile, Hybrid, or Waterfall delivery environments.<br> Ability to support business case development, benefits realization, and transformation planning.<br> Exposure to Oracle reporting tools such as Smart View, OTBI, BI Publisher, or Narrative Reporting is an advantage.<br> Understanding of integration concepts and how EPM processes interact with external systems.<br> Experience with enterprise governance, policy compliance, and control frameworks.<br> Experience with EDMCS for metadata governance, hierarchy management, and cross-application consistency.<br> Behavioral Competencies Strong analytical and problem-solving skills Excellent communication and stakeholder engagement abilities Ability to translate complex business needs into clear requirements High attention to detail and commitment to quality Strong facilitation, negotiation, and conflict-resolution skills Ability to manage multiple priorities and deadlines Collaborative mindset with a customer-focused approach Strong ownership, accountability, and follow-through Ability to work effectively in politically sensitive or regulated environments</span> </div>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.<br>Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.<br>Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.<br>SCOPE / BUSINESS CONTEXT&nbsp;<br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort&nbsp;<br>Number of Direct Reports – 18<br>Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br>CANDIDATE PROFILE&nbsp;<br>Experience&nbsp;<br>Previous experience with a large scale or multi-site EBC environment&nbsp;<br>Skills and Knowledge&nbsp;<br>Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure<br>Possesses excellent telephone sales skills<br>Strong customer development and relationship management skills<br>Ability to set accurate revenue goals for team<br>Ability to interpret market data and apply to sales strategy<br>Ability to implement successful sales strategies for multiple properties<br>Knowledge of all Marriott Lodging products, cultures and brand strategies<br>Knowledge of need time strategy as developed by Revenue Management<br>Knowledge of contractual agreements and legal implications<br>Knowledge of food trends, food and beverage composition and menu planning<br>Effective sales skills to upsell products and services<br>Ability to manage and balance large group and local catering business<br>Knowledge of marketing strategies<br>Knowledge of group business<br>Knowledge of operations and associated challenges for all brands<br>Financial management skills e.g., ability to analyze P&amp;L statements, develop operating budgets, forecasting and capital expenditure planning<br>Strong communication skills (verbal, listening, writing)<br>Effective decision making skills<br>Ability to influence others<br>Effective coaching and development skills<br>Strong organization skills<br>Ability to use standard software applications and hotel systems including SFA, NGS,Opera S&amp;C&nbsp;Delphi, PMS, MARSHA, etc.<br>Strategic planning skills<br>Ability to evaluate business trends and modify business strategies accordingly<br>Ability to execute against the strategy; drive results<br>Strong problem-solving skills<br>Strong consensus building skills<br>Strong analytical skills<br>Good negotiation skills<br>Effective change management skills<br>Effective conflict management skills<br>Strong customer and associate relation skills<br>Ability to develop and maintain relationships e.g., associates, customers, vendors<br>Basic legal knowledge related to hotel operations<br>Strong presentation and platform skills<br>Good training/facilitator skills<br>Ability to effectively manage labor productivity<br>Knowledge of governmental regulations and all health and safety standards&nbsp;<br>Education or Certification<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred<br>Education or Certification&nbsp;<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferre<br>Sales and Marketing:<br>Provides sales functional expertise to participating hotels.&nbsp;<br>Maximizes revenue by upselling packages and creative food and beverage.&nbsp;<br>Sets direction to ensure that Sales Team achieves goals.&nbsp;<br>Understands and achieves team and individual goals.&nbsp;<br>Provides critical input to market leaders for development of property and overall market sales strategy.<br>Participates in weekly sales strategy meetings.<br>Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.<br>Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.<br>Works with market leadership to encourage non-participating or new hotels to join the sales office<br>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel leaders to improve sales results.<br>Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.<br>Reviews turnover to the Event Planning team for consistency and completion.<br>Works with Director and/or other appropriate leaders to develop, implement and maintain Sales office standards.&nbsp;<br>Reviews turnover to hotels for consistency and completion.&nbsp;<br>Reviews and monitors Sales Office call volume; sets schedule by operating hours and shift levels based on volume; recommends changes in staffing as needed<br>Revenue Management&nbsp;<br>Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.<br>Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.<br>Monitors local, regional and International business outlook and provides updates to Revenue Management.<br>Guest Satisfaction:<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.&nbsp;<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.&nbsp;<br>Ensures transfer of accurate, complete and timely information to operating departments at the properties.&nbsp;<br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of Director, Sales Office as appropriate.&nbsp;<br>Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement. Shares recommendations to address guest service issues with team.&nbsp;<br>Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.&nbsp;<br>Supports the customer recognition program in effect at the X Sales Office.&nbsp;<br>Human Resources:<br>Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties.&nbsp;<br>Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.&nbsp;<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.&nbsp;<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.&nbsp;<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.&nbsp;<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.&nbsp;<br>Administers sales bonus and incentive programs.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members (Golden Circle Award, customer letters etc.).&nbsp;<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.&nbsp;<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.&nbsp;<br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).&nbsp;<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.&nbsp;<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).&nbsp;<br>Financial Management&nbsp;<br>Participates in the development of annual shared service operating budget.&nbsp;<br>Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.&nbsp;<br>Prepares weekly and period end P&amp;L critiques.&nbsp;<br>Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate.&nbsp;<br>MANAGEMENT COMPETENCIES<br>LEADERSHIP<br>Sales and Marketing Management<br>: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals.&nbsp;<br>Revenue Management<br>: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.<br>Guest Satisfaction<br>: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.<br>Human Resources<br>: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.<br>Financial Management<br>: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.&nbsp;<br>TECHNICAL EXPERTISE<br>Guest Satisfaction<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.<br>Ensures transfer of accurate, complete and timely information to operating departments at the property.<br>Ensures effective resolution of guest issues that arise as a result of the sales process.&nbsp;Brings issues to the attention of property leadership team as appropriate.<br>Leads guest satisfaction review sessions with Sales Team to identify areas of improvement.&nbsp;Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.<br>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Ensures that a customer recognition program is in effect in the sales office.<br>Human Resources<br>Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the properties.<br>Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.<br>Administers sales bonus and incentive programs.<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably.&nbsp;Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.<br>Manages associate progressive discipline procedures for areas of responsibility.&nbsp;Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) .<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).<br>Financial Management<br>Manages operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Manages appropriate staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.<br>Processes period end reporting and critique. Communicates financial results to appropriate stakeholders.<br>Understands the operation’s impact on the overall financial goals of the hotel and educates staff on details as appropriate.<br>OTHERS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Notify Loss Prevention/Security of any guest reports of theft<br>Policies and Procedures<br>Follow company, hotel and department policies and procedures.<br>Follows Marriott International Hotels Limited Regional Office policies and procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Perform other reasonable job duties as requested by Supervisors and Management.<br>Working hours as required to do your job but normally not less than 48 hours per week.<br>Guest Relations<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.<br>Communication<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.<br>Physical Tasks<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Read and visually verify information in a variety of formats (e.g., small print).<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott Internati</span> </div>