Collection Specialist Jobs in UAE

Customer Success & Delivery Manager, Abu Dhabi This role will be responsible for leading complex client integration projects while maintaining and developing strategic client relationships throughout the full integration-to-delivery lifecycle. The successful candidate will act as a key point of contact for clients, working closely with the Commercial Director to ensure continuity of relationships, successful project delivery, and ongoing solution performance. This is a highly visible role requiring a blend of project management, client success, analytical, and stakeholder management expertise. Responsibilities:Project Delivery & Integration Lead end-to-end client integration and implementation projects across multiple concurrent engagements. Manage project timelines, milestones, risks, dependencies, and stakeholder communications. Coordinate internal teams and external stakeholders to ensure successful project execution. Drive delivery excellence while ensuring projects are completed on time and within agreed objectives. Client Relationship Management Own and develop day-to-day client relationships alongside the respective Commercial Director. Act as a trusted advisor throughout the client lifecycle, ensuring continuity from implementation through ongoing service delivery. Maintain regular engagement with clients to understand business objectives, challenges, and opportunities. Support retention, growth, and long-term partnership development. Solution Performance & Analytics Monitor and evaluate solution performance using data and analytics. Analyse client performance metrics and provide actionable insights and recommendations. Identify trends, risks, and opportunities to improve client outcomes and overall service effectiveness. Develop and present performance reviews to both clients and internal stakeholders. Stakeholder Management Build strong working relationships across commercial, operational, product, and technical teams. Influence stakeholders at all levels internally and externally. Facilitate effective communication between clients and delivery teams. Skills / Experience Required:Significant experience managing complex client-facing projects and programmes. Strong background in Client Success Management, Technical Account Management, Account Management, or similar client delivery roles. Proven ability to manage multiple concurrent projects and client relationships. Excellent project management skills with experience delivering complex client integrations. Strong analytical mindset with the ability to interpret performance data, metrics, and business insights. Exceptional stakeholder management and relationship-building capabilities. Strong communication, presentation, and problem-solving skills. Experience working within commercial, contract delivery, or client services environments. Experience within security, fraud prevention, authentication, identity, or related technology sectors. Background in consulting, particularly management consulting. Experience supporting enterprise-level clients and large-scale implementations. Familiarity with technical integration projects and Saa S-based solutions.<br>Let op: vacaturefraude<br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via Whats App of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via Whats App or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.

???????? WE’RE HIRING: SERVICE DELIVERY MANAGER ???????????? Dubai, United Arab Emirates ???????????? IT Service Delivery | Operations | Customer Experience???? Management Opportunity | Service Excellence | Career Growth✨ LEAD SERVICE EXCELLENCE. DRIVE PERFORMANCE. DELIVER RESULTS IN DUBAI! We’re looking for an experienced Service Delivery Manager to oversee service operations, strengthen client relationships, and ensure consistent delivery against agreed performance standards. If you have strong leadership, stakeholder-management, and operational skills, this could be your next career opportunity! ???????????? ROLE RESPONSIBILITIES???? Manage end-to-end service delivery and ensure services consistently meet agreed objectives and SLAs.???? Monitor KPIs, SLAs, service quality, availability, response times, and customer satisfaction.???? Build strong relationships with clients, business stakeholders, vendors, and internal teams.???? Oversee incident, problem, request, and escalation management to ensure timely resolution.???? Coordinate change and service-improvement initiatives while minimizing operational disruption.???? Prepare service reports, performance dashboards, reviews, and management updates.???? Identify service risks, recurring issues, and operational gaps, then implement corrective actions.⚙️ Drive continuous improvement across processes, systems, workflows, and service performance.???? Lead, coach, and develop service delivery and operations teams.???? Work closely with technical, project, security, infrastructure, and business teams to deliver reliable services.???? QUALIFICATIONS???? Bachelor’s degree in IT, Computer Science, Business Administration, or a related field preferred.???? 5+ years of experience in service delivery, IT operations, customer success, or technology management.????️ Strong understanding of ITSM, SLA management, incident/problem/change management, and service governance.???? Knowledge of ITIL frameworks and service-management best practices.???? Experience with ITSM platforms such as Service Now, Jira Service Management, or similar tools.???? Strong analytical, reporting, problem-solving, and decision-making abilities.???? Excellent communication, stakeholder-management, negotiation, and leadership skills.???????? UAE/GCC experience is an advantage.???? ITIL, PMP, PRINCE2, or relevant professional certifications are an advantage.???? WHY JOIN US????? Take a key leadership role in service operations within Dubai’s dynamic business environment.???? Drive measurable improvements in service quality, efficiency, and customer satisfaction.???? Work with modern technology, service-management platforms, and cross-functional teams.???? Collaborate with clients and professionals in a diverse international environment.???? Build strong leadership experience with opportunities for long-term career progression.???? READY TO LEAD SERVICE DELIVERY TO THE NEXT LEVEL????? APPLY NOW! Bring your leadership, operational expertise, and passion for service excellence to an exciting Service Delivery Manager opportunity in Dubai, UAE! ????????????#Hiring #Service Delivery Manager #Service Delivery #ITService Management #ITJobs #Dubai Jobs #UAEJobs #ITIL #Operations Manager #Technology Jobs #Dubai Careers #Now Hiring

About Dubai Holding Real Estate:Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.<br>About the Job:Define, develop, and lead the overall project management strategy, ensuring alignment with the organization’s strategic objectives Act as the senior escalation point for project risks, resource challenges, and delivery issues, ensuring timely resolution and continuity Oversee project budgets, monitor cost performance, approve financial reports, and drive cost optimization initiatives Lead governance of change requests, ensuring clear communication of schedule and budget impacts, while proactively identifying and mitigating risks Provide strategic direction on contractor management, procurement strategies, resource allocation, and acceleration plans to ensure timely and high-quality delivery Collaborate closely with procurement, contracts, and commercial teams to ensure seamless execution and informed decision-making Build and maintain strong relationships with internal and external stakeholders, including senior leadership and clients Ensure alignment of project execution with organizational objectives through close coordination with sector heads and technical teams Champion standardized project management processes, ensuring adherence to regulatory, safety, and engineering standards Oversee project performance reporting and data analysis to support executive decision-making and continuous improvement Establish clear team structures, roles, and accountability frameworks to drive effective collaboration and delivery Delegate responsibilities effectively while maintaining strategic oversight and alignment with business objectives Lead cross-functional strategic initiatives, ensuring regulatory compliance and stakeholder alignment Stay updated on industry trends and best practices, applying innovative approaches to enhance project delivery and maintain competitiveness<br>About You:Bachelor’s or Master’s degree in Civil or Architectural Engineering (or related field) with PMP certification15–20+ years of experience, including 8+ years in senior leadership roles managing large-scale, multi-disciplinary projects (developer experience preferred) Strong expertise in project and program delivery, strategic planning, and execution In-depth knowledge of UAE construction laws, building codes, environmental regulations, and compliance standards Proven ability to manage budgets, risks, vendors, and complex project lifecycles end-to-end Advanced proficiency in project tools (Primavera preferred) and reporting platforms including Power BI and MS Office Demonstrated leadership in managing cross-functional teams and complex stakeholder environments Excellent communication, negotiation, analytical, and stakeholder management skills Strong focus on governance, risk mitigation, and operational excellence Agile mindset with the ability to drive innovation and adapt to evolving business needs.<br>About the Benefits:At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

About Us Sky Toll Middle East is the regional operation of Sky Toll, a leading provider of intelligent road infrastructure charging and tolling solutions, and together with VITRONIC, its sister company within ITIS Holding, it brings complementary expertise in road-user charging, intelligent transportation systems and traffic technology to the region. The establishment of Sky Toll Middle East in Dubai represents an important step in strengthening Sky Toll’s presence in the region, expanding its ability to support current and future projects across the Middle East. As part of this expansion, we are continuing to grow the Sky Toll Middle East organization and are looking for professionals who can contribute to its long-term development and success.<br><br>About the Role The Service Delivery Manager (hereinafter referred to as “SDM”) is responsible for ensuring the delivery of services to external and internal customers in a consistent and efficient manner, in line with agreed quality standards and service performance levels. The SDM acts as the primary point of contact and the central coordination role between the service provider and the customer, managing service performance, expectations, and service improvement initiatives with the objective of ensuring and building customer trust and satisfaction.<br>Responsibilitiesensuring service delivery in accordance with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs),coordinating activities and work between internal teams, external suppliers, and the customer,managing incidents, problems, changes, and requests in line with standardized principles and agreed procedures, including monitoring compliance with planned financial costs,collecting, prioritizing, and coordinating the fulfillment of customer requirements such as service requests, ad-hoc requests, change requests, etc.,monitoring service performance, reporting, and proposing improvements in service delivery,building and maintaining strong customer relationships,identifying, monitoring, and managing risks related to service delivery,preparing and leading regular meetings with customers, suppliers, and other stakeholders to review and evaluate service delivery,collaborating on the definition and improvement of standards, processes, and key performance indicators (KPIs),supporting the transition of new services into operation,identifying business opportunities and supporting pre-sales activities.<br><br><br>Skills/Qualifications<br>SLA & service delivery management Incident, problem & change management KPI monitoring & service reporting Stakeholder & vendor coordination Risk management & process improvement Strong communication & problem-solving skills Bachelor’s degree in Business, IT, Engineering, or related field Experience in service delivery / operations management

HIRING ALERT!! Qualitykiosk Technologies is looking for Banking Delivery Leaders with 18+ years of experience in delivering and managing banking projects.<br>Applicants please share your updated resume on Deepa. Radhakrishnani@gmail.com<br>Must Have:18+ years in QA/QE Service Delivery within BFSI/Banking Experience managing large delivery programs for Middle East Banking clients Strong Technical Program Management (TPM) expertise Exposure to AI/Gen AI, Automation, Dev Ops and Digital Transformation Proven success in stakeholder management, business growth and delivery governance<br>JOB DESCRIPTIONRole Overview:We are seeking a seasoned Senior Delivery Partner to lead and manage the end-to-end QA and testing delivery for 7–8 banking accounts in the Middle East region (Dubai/ Saudi Arabia). The role demands a strong blend of delivery governance, presales acumen, financial management, and deep banking domain expertise. The ideal candidate will own the P&L for the banking practice, drive structured QA processes, and build long-term client relationships that fuel account growth.<br>Key Responsibilities:Delivery & Program Governance Own end-to-end delivery of functional testing, test automation, and performance testing across 7 8 concurrent banking accounts. Lead and manage a team of 100+ QA professionals across multiple geographies and client engagements. Establish and enforce structured QA processes, metrics-based governance frameworks, and delivery dashboards. Ensure on-time, within-budget, and high-quality delivery across all accounts. Drive automation adoption and shift-left testing strategies across engagements. Client & Account Management Act as the primary escalation point and executive sponsor for all assigned banking clients. Drive account mining and farming strategies to expand footprint and increase revenue within existing accounts. Build trusted relationships with CXO and senior stakeholder levels at client organizations. Proactively identify upsell and cross-sell opportunities aligned with client priorities. Presales & Business Development Collaborate with the sales and presales teams to support RFP/RFI responses, solution design, and client presentations. Lead effort estimation, resource planning, and solution architecture for new opportunities. Contribute to pricing strategies, commercials, and contract negotiations. Financial & P&L Management Own the P&L for the banking QA practice — including revenue, margin, cost optimization, and profitability targets. Monitor financial health of all accounts; take corrective actions to protect and improve margins. Manage billing, forecasting, and financial reporting in alignment with leadership expectations. Resource Planning & Fulfillment Drive end-to-end resource fulfillment — hiring, onboarding, capacity planning, and pyramid optimization. Independently manage the complete resource ramp-up process for new project kick-offs. Partner with HR and talent acquisition to ensure timely availability of skilled QA resources.<br>Required Qualifications & Experience:18+ years of overall IT experience with at least 10+ years in QA/Testing delivery leadership roles. Proven track record of managing large-scale QA delivery for banking or financial services clients. Hands-on experience working with clients in the Dubai or Saudi Arabia; strong understanding of Middle East business culture and market dynamics. Expertise in functional testing, test automation frameworks (Selenium, UFT, etc.), performance testing tools (JMeter, Load Runner), and API testing. Deep banking domain knowledge — Core Banking, Payments, Trade Finance, Retail/Corporate Banking, Regulatory Compliance, Digital Banking. Experience managing multi-account portfolios (6–8 accounts simultaneously) with teams of 100+ resources. Strong understanding of P&L management, margin governance, and financial reporting. Demonstrated presales experience — effort estimation, RFP response, solution design, client pitches. Excellent stakeholder management, executive communication, and negotiation skills<br>Good to Have:Exposure to BFSI regulatory environments in GCC countries (Dubai, Central Bank, SAMA guidelines). Certifications: ISTQB Advanced / Expert, PMP, PRINCE2, SAFe, or equivalent. Experience with Agile/SAFe delivery models and Dev Sec Ops testing practices. Knowledge of AI/ML-based test automation or intelligent QA tools.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are seeking a highly skilled and compassionate Labor &amp; Delivery Nurse to join a leading healthcare organization in Dubai. The Labor &amp; Delivery Nurse will provide safe, evidence-based nursing care to women throughout labor, childbirth, and the immediate postpartum period. The ideal candidate should have strong experience in obstetric nursing, excellent clinical judgment, and the ability to respond effectively in a fast-paced maternity environment while supporting both mothers and newborns.Key ResponsibilitiesProvide comprehensive nursing care to women throughout the stages of labor, delivery, and immediate postpartum recovery.Monitor maternal vital signs, fetal heart rate, uterine activity, and overall maternal-fetal wellbeing, promptly identifying and escalating any abnormalities.Assist obstetricians and the multidisciplinary team during normal and high-risk deliveries, including emergency obstetric procedures.Prepare patients, equipment, and delivery rooms for labor, vaginal deliveries, cesarean sections, and other obstetric procedures.Administer medications, IV therapies, and treatments as prescribed, while monitoring patients for therapeutic response and potential complications.Assist with fetal monitoring, labor assessment, and management of patients experiencing obstetric complications.Support emergency interventions, including maternal and neonatal resuscitation, in accordance with established clinical protocols.Provide immediate postpartum care, including monitoring maternal recovery, bleeding, pain, vital signs, and other potential complications.Support the initial care and assessment of newborns following delivery and coordinate with neonatal or pediatric teams when required.Provide education, emotional support, and guidance to mothers and families regarding labor, delivery, postpartum recovery, breastfeeding, and newborn care.Maintain accurate and timely documentation of assessments, interventions, medications, delivery details, and patient progress.RequirementsRequirementsBachelor's Degree in Nursing (BSN) or equivalent qualification.Minimum 2 years of recent Labor &amp; Delivery / Obstetric nursing experience in a hospital setting.Valid nursing license from the home country.Eligibility for nursing license in Dubai (DHA eligibility, license, or willingness to obtain).Strong knowledge of labor management, fetal monitoring, obstetric procedures, and maternal-newborn care.Experience in managing both normal and high-risk pregnancies and deliveries.Excellent clinical judgment, communication, and interpersonal skills.Ability to remain calm and respond effectively in emergency and high-pressure situations.Basic Life Support (BLS) certification required.Neonatal Resuscitation Program (NRP) certification is an advantage.Experience in a tertiary care or internationally accredited hospital is an advantage.Willingness to work shifts, including nights, weekends, and public holidays as required.Willing to work in Dubai, UAE.To know other vacancies we have, please feel free to visit our website -&nbsp;www.blackpearlconsult.comDisclaimer: Please note that Black Pearl will never ask any of its candidates for any payment in any form in exchange of our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails, SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application, please report and write an email to&nbsp;info@blackpearlconsult.com&nbsp;or contact our office on +9712 6225503.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Requirements<br> Bachelor's Degree in Nursing (BSN) or equivalent qualification.<br> Minimum 2 years of recent Labor &amp; Delivery / Obstetric nursing experience in a hospital setting.<br> Valid nursing license from the home country.<br> Eligibility for nursing license in Dubai (DHA eligibility, license, or willingness to obtain).<br> Strong knowledge of labor management, fetal monitoring, obstetric procedures, and maternal-newborn care.<br> Experience in managing both normal and high-risk pregnancies and deliveries.<br> Excellent clinical judgment, communication, and interpersonal skills.<br> Ability to remain calm and respond effectively in emergency and high-pressure situations.<br> Basic Life Support (BLS) certification required.<br> Neonatal Resuscitation Program (NRP) certification is an advantage.<br> Experience in a tertiary care or internationally accredited hospital is an advantage.<br> Willingness to work shifts, including nights, weekends, and public holidays as required.<br> Willing to work in Dubai, UAE.<br> </div>

<p style=\"text-align:left\"><b>Job Location</b></p>DUBAI GENERAL OFFICE<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description</b></p><p>This role is based in Dubai, working closely with P&G’s top Marketing and Design teams to deliver best in class print quality and execution through our packaging. As a print specialist in the team, you will have the opportunity to define best practices, set efficient workflows with external partners in leading and monitoring the print execution standards for P&G.</p><p> </p><p><b> </b></p><p><b>Key Responsibilities</b></p><p> </p><ul><li>Leads the collaboration on artwork development/adaptation with marketing and design team, internal studios and external agencies. Leads design execution & timeline management, print test/trial and artwork adaptation reviews undefined</li><li>Leads and executes design intent and print quality control. Strong understanding of Print Feasibility/ Print Quality (<b>Flexo printing preferred</b>) and Initiative/project management</li><li>Strong collaboration, project management and communication skills. Participates in design brief kick off, design reviews and any other packaging design-related multi-functional meeting as needed</li><li>Strong understanding of Print Development Process. Participates in design brief kick off and design reviews</li><li>Manage Execution of Regional adaptation. Execute Hard and Soft points to deliver Design Intent and protect Brand Identity keeping in mind Color Development/Pre-Press</li><li>Project management on system tracking software</li><li>Identify opportunities to improve Packaging execution systems, allowing executional excellence, including print quality and consistency and improved processes resulting in more efficiency in project management</li><li>Provide comprehensive meeting summaries and execute follow-ups in a timely manner</li><li>Work closely with the Design Managers and Technical Execution Manager prototype agency to assist with creating mock ups for packaging testing</li><li>Manages project budget</li></ul><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Qualifications</b></p><p><span><b>Education</b>:  Bachelor's degree or equivalent print or packaging work Experience</span></p><p><span><b>Skills Required</b></span></p><p><span style=\"color:#4a4a4a\">·           </span>Strong understanding of the E2E design process: from design concept through design production.</p><p><span style=\"color:#4a4a4a\">·           </span>In-depth knowledge of artwork file production, fit for use requirements, print process capabilities, substrates/finishes.</p><p><span style=\"color:#4a4a4a\">·           </span>Strong project and time management skills, experience leading multiple high complexity projects simultaneously, with attention to detail and follow-through</p><p><span style=\"color:#4a4a4a\">·           </span>Software fluency in: Microsoft (Outlook, Word, PowerPoint) and  Adobe CS (Photoshop, Illustrator, InDesign, Acrobat)</p><p><span style=\"color:#4a4a4a\">·           </span>Strong business communication planning & execution skills – both verbal and written and the ability to collect, compile and present information effectively & concisely.</p><p><span><b>Job Schedule: </b></span>Full time</p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Schedule</b></p>Full time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Number</b></p>R000158914<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Segmentation</b></p>Experienced Professionals

Company Description<br>Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and facilitates seamless integration and scalability for enterprise AI applications. Open Innovation AI focuses on optimizing and simplifying AI workload management and making AI technologies accessible to organizations of all sizes. With its innovative solutions, companies can reduce operational costs, accelerate time to value, and maximize their return on investment, ensuring that their AI strategies contribute directly to enhanced business outcomes<br>Role Overview:<br>The Senior Delivery Engineer is a hands-on technical delivery role responsible for the physical and logical deployment of infrastructure and platform solutions at customer sites and data centers. This role owns the end-to-end planning and execution of projects including technical workshops with customers and other vendors, site survey, producing HLD/LLD rack-and-stack, cabling (for small deployments), Linux and Kubernetes installation, Open Innovation software rollout, and end-to-end commissioning.<br>The role is accountable for translating design into a fully operational environment. The Senior Delivery Engineer is expected to be outcome-oriented, deeply hands-on, and comfortable operating in live customer environments with tight timelines and multiple stakeholders.<br>Roles & Responsibilities<br>Participating and leading technical workshops with clients, system integrators and third party vendors to make technical decisions based on templates and best practices accounting for and accommodating customer specific requirements. Conduct site surveys and readiness assessments covering space, power, cooling, cabling, grounding, and access requirements at customer sites and data centers. Creating HLD and LLD documents based on the inputs gathered from workshops and project meetings. Execute hands-on rack and stack activities, including installation of servers, storage, networking equipment, and supporting infrastructure. Perform structured cabling, labeling, and physical verification in line with approved designs and deployment standards. Deploy infrastructure components based on approved HLDs and LLDs and timely address any deviations from design. Install and configure Linux operating systems like RHEL, Ubuntu with our automation suite and provide feedback to the engineering team to make improvements. Basic networking, storage, and Virtualization knowledge required for integration with Open Innovation software stack. Deploy, configure, and validate Kubernetes clusters, including control plane, worker nodes, networking, and storage integration with our automation suite and provide feedback to the engineering team to make improvements. Install, configure, and commission Open Innovation software and platform components in Kubernetes with our automation suite and provide feedback to the engineering team to make improvements.. Execute end-to-end integration, configuration, validation, and commissioning activities across compute, GPU, storage, network, and platform layers to deliver production-ready environments. Lead go-live readiness, health checks, and stabilization activities, troubleshooting and resolving deployment and integration issues through to operational handover. Coordinate on-site delivery with data-center operators, vendors, customer technical teams, and internal stakeholders, providing clear status updates, risks, and blockers to delivery leadership. Produce and maintain accurate as-built documentation, deployment runbooks, and les-sons learned, and support structured handover and knowledge transfer to Operations and Support teams.<br>Required Qualification, Experience, Competence and Certifications<br>5–8+ years of hands-on infrastructure and platform delivery experience across compute, storage, and network domains in customer data centers or colocation environments, including x86 servers, GPU platforms and enterprise-grade networking. Strong practical experience with server platforms, distributed and vendor storage systems (Pure Storage, CEPH, DDN, VAST, Dell), and data-center networking (Ethernet, RoCE, Infini Band), including rack & stack, cabling validation, and on-site deployments. Proven experience deploying and commissioning Kubernetes and platform software on top of integrated compute, storage, and network infrastructure. Solid understanding of Linux system administration (RHEL, Ubuntu), and infrastructure integration across compute, storage, and network layers. Hands-on troubleshooting experience across compute (servers/GPU), storage (CEPH or vendor storage), Kubernetes clusters, and data-center networking during deployment, go-live, and post-deployment stabilization.<br>Reporting To: Senior Manager – Systems Engineering

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Delivery Manager based in United Arab Emirates.<br><br>This is a senior delivery leadership role responsible for execution, quality, and outcomes across one or more client engagements.<br><br>You will combine technical delivery ownership, project management, commercial awareness, and people leadership to ensure predictable and successful outcomes.<br><br>The role requires close collaboration with Customer Success, Solution Architects, QA, Dev Ops, and other technical and business stakeholders.<br><br>You will translate client business needs into clear technical direction while maintaining control over scope, risks, resources, timelines, and delivery economics.<br><br>Beyond project execution, you will coach technical teams, strengthen accountability, and contribute to continuous improvement and long-term client success.<br><br>You will also help identify opportunities for innovation, including relevant AI use cases, while ensuring delivery remains aligned with business value.<br><br>This is a fully remote, full-time opportunity for an experienced technology delivery leader who can balance people, technology, execution, and commercial priorities.<br><br>Accountabilities<br><br>Own end-to-end delivery across assigned client engagements, including planning, execution cadence, scope management, quality, dependencies, and on-time outcomes. Lead delivery rhythms covering sprint planning, backlog management, execution tracking, releases, forecasts, risks, and dependencies. Ensure delivery teams follow agreed engineering standards, technical direction, and delivery processes. Translate client business problems into clear technical direction and ensure teams remain aligned with expected outcomes and business value. Lead product demonstrations and customer-facing sessions, ensuring solutions are clearly communicated and aligned with client expectations. Act as the primary delivery lead across engagements, extending traditional project management responsibilities with technical and operational leadership. Manage resource allocation and capacity planning across concurrent engagements while maintaining visibility into delivery performance. Establish delivery governance, KPIs, reporting, and accountability mechanisms to improve predictability and execution quality. Identify, manage, and escalate delivery and technical risks while proactively removing impediments to execution. Monitor delivery economics, utilization, scope, margin, and account-health signals, escalating risks and opportunities early. Manage and develop delivery team members or team leads through coaching, feedback, performance support, and career development. Foster a healthy, accountable team culture focused on ownership, quality, collaboration, and continuous improvement. Lead client stakeholder conversations, set expectations, steer discussions, and reframe priorities when required. Partner closely with Customer Success to align delivery execution, communication cadence, client expectations, and account objectives. Collaborate with Solution Architects, QA, Dev Ops, and shared technical services to ensure delivery plans are practical and executable. Serve as a primary escalation point for delivery and execution issues involving internal teams or client stakeholders. Communicate delivery progress in terms of business outcomes and value realization rather than task completion alone. Contribute to account strategy by identifying risks, opportunities, innovation initiatives, and potential AI use cases that can strengthen client outcomes. Support performance, compensation, growth, and organizational decisions in collaboration with leadership.<br><br>Requirements<br><br>Bring 8+ years of experience in software delivery environments, with significant responsibility for delivery execution and technical team leadership. Demonstrate a strong understanding of modern software development practices, system design principles, and architectural patterns. Have hands-on experience delivering projects within Agile environments such as Scrum, Kanban, or similar methodologies. Be familiar with at least one major cloud platform, such as Azure, AWS, or GCP, as well as modern Dev Ops practices and CI/CD concepts. Have proven ability to manage delivery planning, execution, dependencies, and risks across multiple concurrent engagements. Be proficient with delivery and project management tools such as Jira, Azure Dev Ops, or equivalent platforms. Demonstrate experience leading, coaching, and developing technical teams, including providing performance feedback and supporting career growth. Be comfortable operating as a people manager and contributing to performance and compensation decisions. Possess strong communication and collaboration skills, particularly when working with Customer Success, technical teams, clients, and other cross-functional stakeholders. Demonstrate sound judgment under pressure and the ability to balance delivery speed, quality, technical considerations, and commercial outcomes. Have a trusted leadership presence and the ability to lead through clarity, accountability, influence, and credibility rather than formal authority. A Bachelor's degree in Computer Science, Engineering, or a related field is a plus. Experience leading teams or engagements in Data and Analytics, technology consulting, professional services, or Saa S environments is advantageous. Experience managing distributed or remote teams is desirable. Agile, Scrum, project management, or cloud certifications are considered a plus but are not required.<br><br>Benefits<br><br>Long-term, full-time employment. Fully remote work. Competitive salary in USD.20+ paid time-off days. Opportunity to lead complex technology engagements and directly influence client outcomes. Exposure to modern software delivery, cloud, Dev Ops, AI, data, and technology consulting environments. Opportunities to develop technical and people leadership capabilities while working with distributed teams. Cross-functional collaboration with delivery, engineering, customer success, architecture, QA, and Dev Ops professionals.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

DXC Technology | United Arab Emirates | On-site DXC Technology is seeking an experienced Service Delivery Manager to lead and govern the delivery of complex, business-critical IT services within a large-scale technology environment in the UAE.<br>The Service Delivery Manager will be responsible for ensuring consistent service performance, operational excellence, customer satisfaction, SLA achievement, effective governance, and continuous improvement across multiple technology services, teams, vendors, and partners.<br>This role requires a strong combination of IT service management, operational leadership, stakeholder management, service governance, major incident oversight, and multi-vendor coordination.<br>Key Responsibilities Service Delivery & Operational Management Own end-to-end service delivery across assigned IT services and technology domains. Ensure services are delivered in accordance with agreed SLAs, KPIs, OLAs, contractual commitments, and quality standards. Monitor service performance, availability, reliability, capacity, and operational health. Coordinate service delivery activities across internal teams, technical towers, vendors, and partners. Identify service delivery gaps and drive corrective and preventive actions. Maintain operational readiness and service continuity across the environment. Ensure effective transition of new and changed services into BAU operations. IT Service Management Drive effective implementation and operation of ITIL-based service management processes. Provide governance across Incident, Major Incident, Problem, Change, Request, Configuration, Availability, Capacity, and Service Level Management. Ensure incidents and service requests are managed within agreed service levels. Drive root-cause analysis and permanent resolution of recurring service issues. Ensure effective change governance while minimizing operational risk and service disruption. Promote consistent service management standards across all delivery teams. Major Incident & Problem Management Provide leadership and oversight during critical and major service incidents. Ensure appropriate technical teams, vendors, and stakeholders are mobilized for rapid service restoration. Maintain clear communication and escalation throughout major incidents. Ensure comprehensive post-incident reviews and root-cause analyses are completed. Track corrective and preventive actions through to closure. Identify recurring operational trends and drive permanent remediation. Service Governance & Performance Establish and maintain effective service governance and reporting frameworks. Conduct regular service reviews with stakeholders, technical teams, vendors, and partners. Monitor and report performance against SLAs, KPIs, service quality measures, risks, and improvement plans. Produce clear management and executive-level service reports. Maintain service risks, issues, actions, and improvement plans. Ensure timely escalation and resolution of service performance concerns. Stakeholder Management Act as a key service delivery interface between DXC Technology, stakeholders, delivery teams, and technology partners. Build trusted relationships with senior stakeholders and service owners. Manage expectations and ensure clear, transparent, and timely communication. Translate technical service issues into clear business impact and resolution plans. Coordinate across multiple technical and business teams to achieve service objectives. Maintain a strong focus on customer experience and satisfaction. Vendor & Partner Management Manage service delivery across multiple vendors, partners, and technology providers. Monitor vendor performance against agreed service levels and contractual commitments. Coordinate resolution of cross-vendor incidents, problems, and operational dependencies. Drive accountability for service performance and improvement actions. Ensure effective collaboration across the wider service delivery ecosystem. Service Improvement Establish and maintain Continual Service Improvement (CSI) plans. Analyze service performance data, trends, recurring incidents, and customer feedback to identify improvement opportunities. Drive initiatives to improve service quality, stability, availability, efficiency, and customer experience. Identify opportunities for automation, process optimization, and operational efficiency. Track improvement initiatives through to measurable outcomes. Service Continuity & Resilience Support service continuity, availability, resilience, and disaster recovery requirements. Ensure operational teams maintain appropriate procedures, runbooks, escalation paths, and recovery processes. Participate in service continuity and disaster recovery exercises where required. Ensure operational risks and service vulnerabilities are identified and appropriately managed.<br>Required Experience Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.8+ years of IT service delivery / IT operations experience, including significant experience in a Service Delivery Manager or equivalent role. Proven experience managing complex enterprise IT services across multiple technology domains. Strong knowledge of ITIL and IT Service Management (ITSM) principles and processes. Demonstrated experience managing SLAs, KPIs, service performance, governance, and customer satisfaction. Strong experience in Incident, Major Incident, Problem, Change, and Service Level Management. Experience managing services within complex multi-vendor environments. Proven experience managing senior stakeholders and service review/governance meetings. Strong understanding of enterprise IT operations, infrastructure, applications, cloud, network, security, and service support environments. Experience with ITSM platforms such as Service Now or equivalent. Excellent leadership, communication, stakeholder management, analytical, and problem-solving capabilities.<br>Preferred Experience Previous experience managing large-scale technology services in the UAE or wider GCC region. Experience supporting complex, business-critical or high-availability technology environments. Experience working within large-scale, highly governed enterprise environments. Experience managing service transition from project delivery into BAU operations. Understanding of service continuity, disaster recovery, availability, capacity, and operational resilience. Experience managing multiple technology vendors and service providers. ITIL 4 Foundation, ITIL Managing Professional, or equivalent ITSM certification is highly desirable. Relevant Service Now, cloud, infrastructure, or service management certifications are advantageous.<br>What We Are Looking For<br>We are looking for a hands-on Service Delivery Manager who can maintain strong operational control while building trusted relationships with stakeholders. The successful candidate will understand how complex technology services operate end-to-end and will be able to coordinate multiple technical teams and vendors to maintain service quality, stability, availability, and performance.<br>The ideal candidate will combine strong ITSM knowledge, operational leadership, stakeholder management, service governance, and a continuous-improvement mindset. Join DXC Technology and play a key role in delivering reliable, high-quality technology services in the UAE.

Company Overview<br>Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and facilitates seamless integration and scalability for enterprise AI applications. Open Innovation AI focuses on optimizing and simplifying AI workload management and making AI technologies accessible to organizations of all sizes. With its innovative solutions, companies can reduce operational costs, accelerate time to value, and maximize their return on investment, ensuring that their AI strategies contribute directly to enhanced business outcomes.<br>Role Overview:<br>The Lead Delivery Engineer is the senior technical authority for our Delivery Engineering team, the team that takes customer deployments from an empty data hall to a fully running platform on current-generation AI infrastructure: NVIDIA HGX GPU servers, high-speed networking, enterprise storage, and the Open Innovation platform on top. You lead each deployment on site, from end to end.<br>The physical build is handled by others: contracted installers do the rack-and-stack, cabling, and labeling, vendor field engineers commission the storage, and our Network Engineering team brings up the fabric. Through that phase you run the floor, making sure the work goes exactly to plan, coordinating the moving parts, and keeping the customer and the coordinator updated. Once the hardware is ready, the platform work is hands-on and yours: provisioning and configuring operating systems, standing up Kubernetes, and deploying the Open Innovation products. You also produce the low-level designs (LLDs) and the as-built documentation for each engagement.<br>This is a senior individual contributor role. The authority you carry comes from your technical credibility, your judgment, and the trust you earn with the team and with customers. The team will look to you for the difficult technical calls, customers will treat you as their senior point of contact, and the deployment standards you define become the standards the team operates against. You will work closely with the Delivery & Network Coordinator on logistics and status, and with the Solutions Architects on pre-sales technical feasibility.<br>You will spend significant time on customer sites, in escalation calls, and in deployment reviews, hands-on and close to the work the team is doing. The expectation is that you can step into any deployment, find the problem, and either fix it yourself or direct the engineer who can. As Open Innovation grows, the scope of this role grows with it: more engineers operating to your standards, more customers, and more influence over how the delivery organization is run.<br>Role Responsibilities:Lead each customer deployment on site from end to end. During the physical build, direct and coordinate the parties doing the work: contracted installers on rack-and-stack, cabling, and labeling, vendor field engineers on storage, and the Network Engineering team on the fabric, keeping everything to plan and the customer and Coordinator updated. Once the hardware is in place, run the platform deployment hands-on: provisioning and configuring operating systems, standing up Kubernetes on bare metal, installing in-cluster operators (storage CSI drivers, NVIDIA GPU Operator, NVIDIA Network Operator, and similar), and deploying and validating the Open Innovation products through to a working handover to customer operations. Produce the low-level designs (LLDs) and the as-built documentation for each engagement. Act as the senior technical escalation point for delivery engagements. Customers escalate to you; you escalate to the Head of Infrastructure only when truly necessary. Manage customer expectations on engagements and represent the team's technical perspective ensuring good outcomes. Distinguish clearly between requests we accept to make our customers successful and the smaller set of cases where the right answer is a careful technical conversation. Absorb this layer of customer engagement so delivery engineers can focus on execution. Be the senior technical presence customers rely on when a deployment gets complex, resolving issues on the ground and keeping the engagement on track before they need to reach the Head of Infrastructure. Define, document, and evolve deployment standards: runbooks, acceptance criteria, handoff checklists, post-deployment validation procedures. Mentor and unblock delivery engineers in the field, joining their calls, reviewing their work, and stepping in when an issue exceeds their experience level. Lead post-incident and post-deployment reviews. Identify systemic gaps and drive corrective action. Partner with the Delivery & Network Coordinator on resourcing, scheduling, and cross-team handoffs, particularly with the application teams who follow infrastructure into customer sites for LLM and platform deployments. Partner with Solutions Architects on pre-sales technical reviews, validating that what is being proposed is deliverable by the team. Travel to customer sites across the UAE, including remote and controlled environments, on short notice when escalations require senior on-site presence<br>Required experience & Qualification8+ years of hands-on experience deploying complex enterprise infrastructure into customer environments. Proven experience leading and coordinating a mixed on-site team through a live build (contracted installers, vendor field engineers, network engineers), keeping the work to plan and on schedule. Deep production experience operating Kubernetes on bare metal, including air-gapped or restricted-network deployments. You should be fluent installing and configuring common in-cluster operators on a fresh cluster: storage CSI drivers, NVIDIA GPU Operator, NVIDIA Network Operator, and similar. Strong Linux server administration (RHEL/Ubuntu): comfortable provisioning operating systems on bare metal, troubleshooting at the OS, driver, and kernel level, and bringing a fresh server from a blank state to production ready. Solid datacenter hardware fluency: GPU-class server hardware (NVIDIA HGX/SXM/PCIe), basic datacenter networking (L2/L3 fundamentals), and the practical experience to supervise contracted installers on rack-and-stack, cabling, and labeling work to a high quality standard. Working knowledge of enterprise storage concepts (block, object, CSI), enough to install drivers, validate, and coordinate with storage vendor field engineers, who handle most of the storage-side work on our engagements. Deep storage expertise is not required.<br>Customer-facing bar Outstanding customer maturity. You are comfortable being the senior voice from Open Innovation in front of demanding customers, and you consistently manage their expectations on scope, timing, and risk without damaging the relationship. Strong communication skills in writing and in live conversation. You explain technical decisions clearly to non-technical stakeholders, and you hold a difficult conversation calmly. A track record of being the steady, trusted presence on hard engagements, resolving issues with customers and with your own engineers before they need senior leadership involvement. Demonstrable track record owning customer escalations end-to-end, including the customer conversation around the technical resolution. Prepared to discuss specific examples in depth.<br>Other requirements Fluent written and spoken English. Willingness to travel to UAE customer sites, including remote and controlled environments, on short notice<br>Preferred Qualifications Direct experience deploying NVIDIA HGX or H100/H200-class GPU systems. Production experience tuning the NVIDIA GPU Operator and NVIDIA Network Operator on real workloads. Hands-on experience with Pure Storage, Net App, or comparable enterprise storage platforms.<br>What Success Looks Like in the First 90 Days You have personally walked at least one in-flight customer deployment from current state to a clean handoff. The delivery team comes to you with technical questions instead of escalating them to the Head of Infrastructure. A first version of the deployment standards (runbook + acceptance checklist) is in circulation and being used by the team. Customers on at least one active engagement know you by name and consider you their technical point of contact

Job Description<br><br>Job Purpose:<br><br>The role is responsible for leading the engineering delivery of infrastructure and software development work packages, ensuring projects are delivered on time, within budget, and to the highest quality standards. The successful candidate will work closely with cross-functional teams, customers, and stakeholders to drive successful project execution throughout the "Build & Run" lifecycle.<br><br>Key Responsibilities<br><br>Lead the planning, execution, and delivery of engineering work packages, including scheduling, budget control, risk management, and resource planning. Monitor project progress, track milestones, and ensure successful delivery within agreed timelines and budgets. Coordinate and manage customer meetings, project reviews, and progress reporting. Collaborate with multidisciplinary teams, including Systems Engineering, Software Development, Infrastructure, Cybersecurity, and IVVQ. Work closely with the Project Manager and engineering discipline leads to ensure effective resource allocation and skills management. Identify and resolve delivery risks, issues, and bottlenecks to maintain project momentum. Promote Agile and Lean methodologies to improve delivery performance and team efficiency. Build strong relationships with customers and internal stakeholders to ensure project objectives are achieved. Mentor and support delivery teams, encouraging continuous improvement and knowledge sharing. Ensure all engineering activities comply with quality, cybersecurity, and project governance requirements.<br><br>Qualifications And Experience<br><br>Master's Degree in Software Engineering, Computer Science, or a related engineering discipline. Minimum 5 years of experience in software or engineering delivery, with at least 3 years in a Delivery Manager or Work Package Manager role. Experience delivering complex engineering or software projects within multidisciplinary and multicultural environments. Strong understanding of project management principles, including planning, scheduling, risk management, stakeholder management, and reporting. Experience working with Software Engineers, Dev Ops Engineers, Solution Architects, and Systems Engineering teams. Proficiency with project management and collaboration tools such as Jira, Git Lab, and similar platforms. Knowledge of Agile, Lean, and collaborative engineering practices. Experience in environments with high cybersecurity and critical system requirements is highly desirable. PMP or IPMA certification is an advantage. Fluent in English; French and/or Arabic is a plus.<br><br>Requirements<br><br>Engineering Delivery Manager

We are looking to hire an Senior IT Support and Service Delivery who will be responsible for overseeing IT service delivery, application support operations, software license governance, vendor coordination, and service excellence initiatives for our client based in Dubai—one of the largest semi-government companies in the region.<br>This role is on a 12-month renewable contract.<br>The role sits within the Information Technology Department and reports directly to the IT Manager.<br>We are looking for a passionate Senior IT Support and Service Delivery to drive high-quality IT support services, ensure effective governance of application support and software licensing, and continuously improve service delivery across the organization. The ideal candidate should have strong experience in IT service management, vendor management, software asset administration, ITSM processes, and stakeholder engagement.<br>Key Responsibilities:<br>Oversee end-user application support, incident management, service requests, and operational issue resolution. Manage relationships with vendors, application owners, and shared IT teams to ensure reliable service delivery. Monitor vendor performance and drive continuous service improvements. Analyze ITSM metrics and reporting to identify trends, process improvements, and automation opportunities. Manage the software license lifecycle, including allocation, renewals, compliance, optimization, and cost control. Conduct regular access reviews, license utilization assessments, and compliance reporting. Support annual IT budgeting, software renewals, vendor negotiations, and cost forecasting. Coordinate IT projects, service reviews, governance activities, and audit requirements. Maintain service documentation, operational procedures, and knowledge management resources. Lead the IT Service Excellence function, ensuring service delivery targets and SLAs are consistently achieved.<br>Knowledge, Skills & Experience:<br>Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline. Proven experience in IT Service Delivery, Application Support, or IT Operations within a corporate environment. Strong understanding of ITIL service management principles, including Incident, Request, Change, and Problem Management. Experience managing software licensing, license compliance, renewals, and software asset governance. Hands-on experience with ITSM platforms such as Service Now or Manage Engine. Experience managing vendors, service providers, and cross-functional IT stakeholders. Strong analytical skills with experience interpreting service metrics, license utilization reports, and operational KPIs. Experience supporting IT budgeting, vendor renewals, procurement coordination, and cost optimization initiatives. Excellent communication, stakeholder management, and customer service skills. ITIL Foundation certification is highly preferred. Experience within large enterprise organizations or the real estate, engineering, construction, or development sectors is advantageous. Knowledge of Power BI, Excel, or similar reporting tools is preferred.<br>Availability:<br>Preference will be given to candidates available immediately.<br>We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.<br>We will review your application within 7 working days. Should your profile match the requirements of the role, a consultant from Edari will contact you to discuss your experience, the opportunity, and the next steps in the recruitment process.

French Speaking<br>About the Role<br>We are looking for an experienced Senior SAP S/4HANA Cloud Public Edition Technical Delivery & AMS Lead to oversee the technical delivery, operational stability and governance of enterprise SAP Public Cloud environments.<br>This is a hands-on leadership role requiring someone who can combine strong SAP technical expertise with structured AMS governance, release management, stakeholder coordination and technical problem-solving. The successful candidate will remain close to the platform and technical teams while providing leadership across service delivery, incidents, releases, integrations and continuous improvement.<br>Fluent French and English are required due to the international and multi-country nature of the environment.<br>Key Responsibilities<br>SAP Technical Delivery & AMS Governance Lead the technical delivery and operational governance of SAP S/4HANA Cloud Public Edition environments. Manage recurring AMS governance, technical service reviews, operational priorities and improvement initiatives. Monitor incidents, service requests, escalations and Dev Ops tickets, ensuring effective resolution and ownership. Work hands-on with technical and techno-functional teams to investigate and resolve complex SAP platform issues. Drive service stability, performance and continuous improvement across the SAP landscape. Ensure clear ownership, prioritisation and follow-up across technical support activities.<br>Release & Change Management Lead SAP S/4HANA Cloud Public Edition release cycles, ideally within a 3-System Landscape (3SL). Perform Release Assessment & Scope Dependency (RASD) reviews and evaluate technical and business impacts. Coordinate release readiness, testing, deployment and post-release validation. Govern technical changes, transports and deployments across SAP environments. Deliver release briefings and “What’s New” sessions to technical and functional stakeholders. Ensure appropriate risk management and business continuity throughout release activities.<br>SAP BTP & Platform Management Provide hands-on oversight and governance of SAP BTP services and integrations. Support and monitor SAP CPI / Integration Suite, including i Flows, interfaces and integration health. Oversee or support Multi-Bank Connectivity (MBC) and Document & Reporting Compliance (DRC). Manage SAP OSS activities, technical escalations and S-User administration. Monitor certificate lifecycles and coordinate renewals. Support E-Token and e-invoicing-related technical activities. Troubleshoot platform, integration and connectivity issues when required. Act as a technical reference point for SAP platform and BTP-related topics.<br>IAM, Risk & Compliance Perform and coordinate IAM, authorization and access reviews as part of operational and release governance. Support SAP GRC activities, audits and technical control reviews. Ensure appropriate controls across integrations, access management and authorization landscapes. Identify technical, operational and compliance risks and drive remediation activities. Maintain alignment with internal governance and security requirements.<br>Leadership & Stakeholder Management Lead and coordinate technical and techno-functional teams across AMS and project activities. Provide technical guidance, coaching and escalation support while remaining sufficiently hands-on to challenge and support engineering decisions. Act as a key interface between SAP technical teams, functional teams, service providers and senior stakeholders. Participate in SAP Preferred Success and expert sessions and coordinate escalations with SAP where required. Communicate platform health, incidents, risks, releases and improvement initiatives clearly to senior stakeholders. Support delivery across multi-country and international SAP environments. Drive accountability, service quality and collaboration across distributed teams.<br>Required Skills & Experience Strong experience with SAP S/4HANA, with hands-on exposure to SAP S/4HANA Cloud Public Edition strongly preferred. Proven experience in SAP Technical Delivery, AMS and operational governance. Strong hands-on knowledge of SAP BTP and CPI / Integration Suite. Experience supporting or managing SAP Public Cloud release and upgrade cycles. Good understanding of 3-System Landscape (3SL) concepts and release governance. Experience with SAP OSS, S-User administration and technical escalation management. Knowledge of SAP IAM, GRC and authorization controls. Experience with integration monitoring, CPI i Flows and certificate lifecycle management. Strong understanding of incident, change, release and service management. Ability to troubleshoot technical issues and work directly with SAP technical teams when required. Proven experience leading or coordinating technical and techno-functional teams. Strong stakeholder management and executive communication skills. Experience working across multi-country or international enterprise environments. Fluent French and English.<br>Preferred Experience Hands-on experience with SAP S/4HANA Cloud Public Edition 3SL. Experience with MBC and DRC. Exposure to RASD and SAP Public Cloud release assessment processes. Experience with SAP Preferred Success. Strong background in enterprise SAP environments combining technical delivery, AMS and platform governance.<br>Profile We Are Looking For We are looking for someone who combines technical credibility with leadership maturity. The ideal candidate should be comfortable leading teams and senior stakeholder discussions, while remaining sufficiently hands-on to understand platform issues, challenge technical decisions, support troubleshooting and provide practical guidance across SAP S/4HANA, BTP and AMS operations.<br>This role is best suited to a senior SAP professional who has progressed into leadership without moving away from the technology.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>CNS&nbsp;is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.<br> Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.<br> A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.</p><br><br>Job Description<br><p>The Senior Manager of Operations &amp; Delivery will be responsible for establishing and running the operational and delivery model for the new Cybersecurity, Digital Trust, Data Governance and AI organisation, based in Dubai, UAE. Reporting directly to the Head of Cyber Security, the role will act as the operational number two for the division, translating strategy into execution and ensuring that new services are designed, mobilised, delivered and scaled with strong governance, commercial discipline and consistent service quality. The role will have responsibility across professional services, managed security services, SOC/MDR, offensive security, cloud security, GRC, data governance and AI assurance. A core objective will be to build an operating model capable of supporting rapid growth while maintaining delivery quality, customer satisfaction, utilisation, margin and operational resilience. The role owns execution, operational delivery, managed services, service quality, resources, capacity, governance, customer service and PMO, while the Head of Cyber Security retains ownership of strategy, P&amp;L, commercial growth, executive customer relationships, new market development and technology direction.<br> &nbsp;</p><br><p><u><strong>DUTIES &amp; RESPONSIBILITIES</strong></u></p><br><p><strong>Operating Model &amp; Organizational Build</strong></p><br><p>· Design and implement the operating model for the new cybersecurity organization.</p><br><p>· Define roles, responsibilities, governance, escalation paths and decision authorities.</p><br><p>· Establish how the new division interfaces with CNS/Ghobash Sales, Pre-Sales, IT, Finance, HR, Procurement and existing managed-services teams.</p><br><p>· Establish standard operating procedures, service handover and customer onboarding processes.</p><br><p>· Translate strategic plans into executable operating plans.</p><br><p><strong>Service Delivery Leadership:</strong></p><br><p>· Take executive ownership of delivery performance across cybersecurity, data governance and AI engagements.</p><br><p>· Ensure projects and managed services are delivered against agreed scope, timelines, SLAs, quality and margin.</p><br><p>· Act as the senior escalation point for major delivery or customer issues.</p><br><p><strong>AI-SOC / MDR &amp; Managed Services:</strong></p><br><p>· Lead the operational establishment of the new SOC/MDR capability (IT/OT).</p><br><p>· Define the phased AI-SOC operating model, initially covering co-managed services and progressing toward 24×7 capability.</p><br><p>· Establish the SOC's incident management, escalation, shift and capacity model, together with customer onboarding and service-assurance processes.</p><br><p>· Define SLAs and KPIs for managed security services.</p><br><p>· Work with technical leads to embed automation, AI-assisted investigation and detection engineering.</p><br><p>· Ensure SOC growth is aligned with contracted customer demand and sustainable unit economics.</p><br><p><strong>Resource &amp; Capacity Management:</strong></p><br><p>· Develop the workforce plan for the division.</p><br><p>· Translate commercial pipeline into resource demand and recruitment priorities.</p><br><p>· Manage utilisation, capacity and resource allocation.</p><br><p>· Balance permanent staff, shared CNS capability, contractors, partners and acquired resources.</p><br><p>· Establish delivery pods aligned to capability and customer demand.</p><br><p><strong>Commercial &amp; Financial Management (working with the Head of Cyber Security):</strong></p><br><p>· Support development and management of the divisional P&amp;L.</p><br><p>· Establish cost models and delivery economics across services.</p><br><p>· Track key financial and delivery metrics against plan, including revenue, margin, utilisation and profitability.</p><br><p>· Ensure services sold by Sales and Pre-Sales can be delivered profitably.</p><br><p>· Identify opportunities to improve delivery leverage and margin.</p><br><p>· Support annual budget and investment planning.</p><br><p><strong>Customer Experience &amp; Service Management:</strong></p><br><p>· Establish customer-service management standards.</p><br><p>· Implement monthly and quarterly service reviews for strategic customers.</p><br><p>· Ensure customer issues are tracked through resolution.</p><br><p>· Establish executive reporting on service performance, risk and security posture.</p><br><p>· Build customer satisfaction and retention into delivery KPIs.</p><br><p>· Support renewal and expansion of managed-service customers.</p><br><p><strong>Quality, Risk &amp; Governance:</strong></p><br><p>· Establish a formal delivery quality framework.</p><br><p>· Introduce project and service assurance reviews.</p><br><p>· Maintain operational and delivery risk registers.</p><br><p>· Ensure adherence to contractual, regulatory and internal governance requirements.</p><br><p>· Establish corrective-action processes following delivery issues.</p><br><p>· Support required certifications and compliance programmes.</p><br><p><strong>Service Industrialisation:</strong></p><br><p>· Work with each practice lead to industrialise services — defined scope, delivery methodology, pricing and SLA/KPI framework — turning bespoke delivery into repeatable, reusable IP.</p><br><p><strong>Pre-Sales &amp; Bid Governance:</strong></p><br><p>· Support major bids and strategic proposals, validating resource, delivery and risk assumptions before contractual commitment.</p><br><p>· Participate in customer presentations where operational capability is important.</p><br><p>· Support development of Statements of Work and service descriptions, ensuring proposals have realistic mobilisation timelines.</p><br><p><strong>Leadership &amp; People Development:</strong></p><br><p>· Build a high-performance delivery culture.</p><br><p>· Mentor delivery managers and technical leads.</p><br><p>· Establish performance expectations and accountability.</p><br><p>· Support succession planning.</p><br><p>· Create structured career and capability-development plans.</p><br><p>· Drive collaboration across the different practice areas.</p><br><br>Qualifications<br><p><strong>Education</strong></p><br><ul><li>Bachelor's degree in Information Technology, Business, Engineering or a related field</li><li>Master's degree / MBA, or project and service-management certifications (e.g. PMP, PRINCE2, ITIL) is Desired</li></ul><p><strong>Experience</strong></p><br><ul><li>15+ years in technology, cybersecurity, managed services or enterprise service delivery,</li><li>including significant senior leadership experience and proven experience building or</li><li>transforming service organisations.</li><li>UAE/GCC experience; experience managing complex enterprise customer environments and large-scale, multi-vendor programmes; strong commercial and P&amp;L understanding is Desired</li></ul><br>Additional Information<br><p><strong>Skills &amp; Abilities</strong></p><br><ul><li>&nbsp;Strong operational leadership, delivery excellence and commercial judgement</li><li>&nbsp;Resource, capacity and organisational-design experience</li><li>&nbsp;Governance, risk management and problem resolution</li><li>Strong executive stakeholder and customer engagement</li><li>Working knowledge across AI-SOC/MDR, SIEM/XDR/SOAR, incident response, cloud security, offensive security, GRC, data governance and AI assurance</li><li>ITIL/service-management and programme/project-governance certifications</li></ul><p><em>Compliance with policies and procedures based on the ISO standards adopted by CNS.</em></p><br><br><br> </div>