Database Developer Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><span>We are recruiting an&nbsp;</span><span><span><span><span>E-Commerce Specialist </span></span></span></span><span>for one of our clients, a leading pharmaceutical company based in Dubai. </span></span><br><b><span><span>About Our Client</span></span></b><br><span><span>Our client is a well-established pharmaceutical company in Dubai, recognized for its commitment to innovation, quality, and patient-centric healthcare solutions. With a strong regional presence and a growing portfolio of pharmaceutical products, the company plays a key role in supporting healthcare systems across the Middle East. They foster a data-driven culture and offer a collaborative environment where insights directly influence strategic and commercial decisions.</span></span><br><span><b><span><b><span><span>Key Responsibilities</span></span></b></span></b></span><br></span><ul><li><span><span><span>Day-to-day relationship management with key e-commerce customers across KSA and the UAE</span></span></span></li><li><span><span><span>Drive joint business plans with clear commercial priorities and disciplined execution</span></span></span></li><li><span><span><span>Own the P&amp;L of assigned accounts and steer the business with strong commercial discipline</span></span></span></li><li><span><span><span>Manage internal stakeholders across finance, supply chain, marketing, and other functions to ensure aligned execution</span></span></span></li><li><span><span><span>Lead negotiations for product listings, visibility, retail media, and trade terms</span></span></span></li><li><span><span><span>Optimize product content and page quality to improve visibility and conversion</span></span></span></li><li><span><span><span>Track ratings, reviews, search performance, pricing, and product availability with precision</span></span></span></li><li><span><span><span>Plan, launch, and optimize retail media campaigns across leading e-commerce platforms</span></span></span></li><li><span><span><span>Manage budgets, invoicing, and performance reviews with strong commercial discipline</span></span></span></li><li><span><span><span>Manage product submissions, launches, and promotional visibility</span></span></span></li><li><span><span><span>Track sales, visibility, stock levels, and media investments with a strong performance-driven mindset</span></span></span></li><li><span><span><span>Maintain scorecards, forecasts, and issue resolution with key stakeholders</span></span></span></li></ul><br><span>Requirements</span><ul><li><span><span>Bachelor's degree in Business, Management, or a related field<br></span></span></li><li><span><span> Minimum 5–7 years of experience in e-commerce, digital commerce, or Omnichannel roles</span></span><br></li><li><span><span><span>Proven experience managing GCC e-commerce accounts, ideally across KSA and the UAE</span></span></span><br></li><li><span><span><span>Experience in FMCG, beauty, or consumer health is essential, while experience in OTC or e-pharmacy is an advantage</span></span></span><br></li><li><span><span>Strong knowledge of digital shelf management, retail media, and performance-driven execution</span></span><br></li><li><span><span>Proficiency in platform analytics, Microsoft Excel, and performance dashboards</span></span><br></li><li><span><span>Strong stakeholder management, commercial acumen, and execution skills</span></span><br></li><li><span><span>Fluency in English is required, while Arabic is an advantage</span></span><br></li><li><span><span>Based in KSA or the UAE, with willingness to travel across markets<br></span></span></li></ul><br><span>Benefits</span><ul><li><span><span><span>Employee Benefits as per the UAE Labor Law</span></span></span></li><li><span><span><span>Competitive Salary</span></span></span><br></li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>To perform a wide range of duties relating to the mechanical installation, repair and maintenance of machinery, equipment and fixtures to ensure their efficient operation at minimum downtime complying with EHS Guidelines with a focus on continuous improvement.</p><br><p><strong>KEY ACCOUNTABILITIES:</strong></p><br><ul><li><p>Tackles all mechanical equipment breakdowns and planned/preventive/predictive maintenance work with minimum direction and supervision within the given time constraint minimizing production downtime.</p></li><li><p>Technically assesses the requirement of allocated jobs and selects the necessary tools and equipment to complete the work.</p></li><li><p>Ensures that all maintenance work is carried out in accordance with the safety procedures and plant operational requirements.</p></li><li><p>Using the computerized maintenance system (SAP), orders the spare parts from warehouse and maintains records of all maintenance work completed.</p></li><li><p>Monitors any repeated breakdown and recommends/completes proper modification to resolve the problem.</p></li><li><p>Identifies and reports any abnormalities. Initiates repairs/replacements/tests/ assembles worn out or failed components/parts. Reports to supervisor and takes necessary action to overhaul/replace parts, leaving the working area clean.</p></li><li><p>Performs various works related to welding and fabrication.</p></li><li><p>Mentors newly joined mechanics in order to equip them with the plant &amp; equipment knowledge necessary to carry out maintenance work.</p></li><li><p>Continuously works towards improving EHS and Plant &amp; Equipment Performance by participating in all BE activities like Suggestion Scheme, 5S, Hazard Reporting, TAMAHAL/PEER, etc.</p></li><li><p>Assists other departments in the repair and troubleshooting of equipment.</p></li><li><p>Inputs data into maintenance management systems for works and manning records.</p></li><li><p>Fulfil day / shift duties with a team of Technicians / Craftsmen / Contractors as assigned by Supervisor.</p></li><li><p>Performs all the PM’S, running inspections &amp; checklists on daily basis issued as per maintenance planning requirements.</p></li><li><p>Perform other related duties as communicated by supervisor/technician.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Minimum Qualifications:</strong></p><ul><li><p>Diploma in relevant field</p></li><li><p>Completion of PEC Craft Training</p></li></ul><p><strong>Minimum Experience:</strong></p><ul><li><p>3 Years’ of relevant experience in a heavy industry after Diploma</p></li><li><p>No experience required after completion of PEC Training</p></li></ul><p><strong>Skills:</strong></p><ul><li><p>Good working knowledge of written and spoken English</p></li><li><p>Must be familiar with all maintenance tools with good computer skills</p></li><li><p>Exposure to installation &amp; troubleshooting</p></li><li><p>Must be able to read and understand engineering drawings/manuals/instructions</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for GL accounting, month-end closing, cost allocations, inventory accounting, and compliance with UAE regulations, company policies and maintaining the company’s financial records, ensuring accuracy, compliance, and timely reporting of financial transactions in the general ledger — the central accounting record that reflects all business activity.</p><br><ul><li><p>Record and post journal entries (accruals, prepayments, adjustments, depreciation).</p></li><li><p>Ensure all financial transactions — from sales, purchases to expenses — are accurately recorded. &nbsp;</p></li><li><p>Reconcile banks, inventory, payables (AP), receivables (AR) and other ledger accounts.</p></li><li><p>Ensure that sub-ledger balances match the main ledger.<br>This is especially important in manufacturing where inventory and cost of goods sold are material.</p></li><li><p>Support and perform tasks needed to close the books at the end of each month/quarter/year.</p></li><li><p>Prepare trial balances and variance analysis for management reporting. &nbsp;</p></li><li><p>Assist in preparing financial reports and statements (Balance Sheet, P&amp;L).</p></li><li><p>Assist AP &amp; AR team in daily Posting.</p></li><li><p>Contributing to the Energy Management System (EnMS) by following energy efficiency guidelines, participating in awareness and training sessions, reporting energy-saving opportunities, and supporting the organization’s energy objectives and targets.</p></li><li><p>Any other ad hoc tasks assigned by the Finance Manager</p></li><li><p>Assist with the audits and ensure timelines are met.</p></li><li><p>Assist the Chief Accountant in ad-hoc financial analysis and reporting.</p></li><li><p>Provide data and explanations for internal and external audit processes. &nbsp;</p></li><li><p>Ensure records comply with International Financial Reporting Standards (IFRS), UAE VAT regulations, and company policies.</p></li><li><p>Prepare schedules / supporting documents needed for tax filings (e.g., VAT). &nbsp;</p></li><li><p>Work with departments like procurement, stores (inventory), production, sales, and payroll to resolve discrepancies and validate posting of costs and transactions. &nbsp;</p></li><li><p>Assist in budgeting, forecasting, and cash-flow planning by providing ledger insights and reports. &nbsp;</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s Degree/ Master's Degree in Accounting/Finance </p></li><li><p>4-6 years of accounting experience, ideally in manufacturing or FMCG sectors.</p></li><li><p>Proficiency with ERP accounting software and advanced Excel.</p></li><li><p>Strong understanding of IFRS and UAE VAT law. &nbsp;</p></li><li><p>Professional certification (CA / ACCA / CMA) or part-qualified is a plus</p></li></ul><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Assist in the recruitment process by coordinating interviews, managing candidate communications, and maintaining an organized applicant tracking system.</li><li>Support onboarding activities by preparing new hire documentation, scheduling orientation sessions, and ensuring a smooth transition into the company.</li><li>Maintain employee records accurately in HRIS and ensure compliance with data privacy regulations.</li><li>Assist in the development and implementation of HR policies and procedures, ensuring alignment with company goals and legal requirements.</li><li>Coordinate employee training programs by scheduling sessions, tracking attendance, and evaluating training effectiveness.</li><li>Act as a point of contact for employee inquiries regarding benefits, payroll, and HR policies, providing timely and accurate information.</li><li>Support performance management processes by assisting in the preparation of performance review materials and tracking completion rates.</li><li>Maintain up-to-date knowledge of labor laws and best practices to ensure the organization remains compliant.</li><li>Assist in organizing employee engagement activities and events to foster a positive workplace culture.</li><li>Prepare regular HR reports and metrics to analyze trends and make informed recommendations to management.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration, or a related field is preferred to demonstrate foundational knowledge.</p></li><li><p>1-3 years of experience in an HR support role, showcasing a solid understanding of HR practices and processes.</p></li><li><p>Experience with HRIS and applicant tracking systems to streamline HR operations and enhance data accuracy.</p></li><li><p>Strong communication skills in both spoken and written English; additional language proficiency is an advantage in diverse workplaces.</p></li><li><p>Proficient in Microsoft Office Suite, especially Excel and PowerPoint, to manage data and create presentations effectively.</p></li><li><p>Detail-oriented mindset with strong organizational skills to manage multiple tasks and deadlines efficiently.</p></li><li><p>Ability to handle sensitive information with discretion, demonstrating integrity and professionalism at all times.</p></li><li><p>Strong interpersonal skills to build positive relationships across all levels of the organization and facilitate teamwork.</p></li><li><p>Adaptability and resilience in a fast-paced environment, ready to take on new challenges as the HR landscape evolves.</p></li></ul><p><br></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>● Populating and proposing content for the product Catalogues on the Talabat app &nbsp;<br> ● Participating in the identification and correction of Catalogue errors; investigating Catalogue related complaints&nbsp;<br> ● Creating reports regarding work received and work performed&nbsp;<br> ● Resolving problems that appear on the supply chain and help improve inventory health.&nbsp;<br> ● Identifying possible improvements in the processes you work on and suggesting ways of implementation for the &nbsp;needed changes&nbsp;<br> ● Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met<br> ● Inform the manager regarding possible quality issues; investigate the situation and recommend corrective actions<br> ● Flag any updates received from stakeholders on process to Lead/Manager&nbsp;<br> ● Participate in process related meetings/calls.&nbsp;<br> ● Fluent in Arabic (Speak/Write)</p><br><br>Qualifications<br><p>● 1 – 2 years of work experience or background in innovative business operations processes is considered an &nbsp;advantage.&nbsp;<br> ● Upper Intermediate written and oral communication skills in English &amp; Arabic<br> ● Good working knowledge of MS Office; MS Excel proficiency is an advantage&nbsp;<br> ● Very good knowledge and experience in internet navigation and research – finding information about large &nbsp;amounts of data in a timely manner.&nbsp;<br> <br> Ability to:&nbsp;<br> ● Multitask in a fast paced environment&nbsp;<br> ● Operate in the system with the speed and accuracy necessary to meet departmental standards<br> ● Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution<br> ● Maintain composure in critical situations and communicate clearly with both internal and external customers.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description</b></p><p>We are seeking a results-driven and analytical <b>Procurement Specialist</b> to join our growing team. In this role, you will be responsible for sourcing equipment, goods, and services, and managing vendors to ensure the highest quality at the most competitive prices.</p><p>The ideal candidate will possess excellent negotiation skills, a sharp analytical mind, and a deep understanding of supply chain dynamics to help optimize our procurement expenses and streamline operations.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Sourcing &amp; Vendor Management:</b> Identify, evaluate, and onboard reliable suppliers and vendors; conduct regular performance reviews to ensure compliance with company standards.</li><li><b>Negotiation:</b> Lead negotiations on contract terms, pricing, delivery schedules, and payment conditions (aiming for optimal deferred payment terms).</li><li><b>Cost &amp; Market Analysis:</b> Analyze market trends, track raw material/goods price fluctuations, and perform cost-benefit analysis to discover cost-saving opportunities.</li><li><b>Inventory Control:</b> Partner with the inventory and warehouse teams to monitor stock levels, forecast demand, and prevent both stockouts and deadstock.</li><li><b>Contract &amp; Compliance Management:</b> Draft, review, and execute commercial contracts, Service Level Agreements (SLAs), and purchase orders in line with legal and company guidelines.</li><li><b>Logistics Coordination:</b> Oversee international and local shipping processes, ensuring full compliance with <b>Incoterms</b> and local customs/import regulations.</li><li><b>Reporting:</b> Prepare and present regular procurement reports, cost-saving summaries, and spend analysis to upper management.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Supplier Relationship Management (SRM):</b> Sourcing, evaluating, and onboarding new suppliers; conducting vendor performance reviews.</p><p><b>Procurement Analytics &amp; Forecasting:</b> Demand planning, market trends analysis, spending analysis, and cost-benefit evaluation.</p><p><b>Inventory &amp; Stock Management:</b> Optimizing inventory turnover, managing safety stock, and reducing deadstock/liquidation risks.</p><p><b>Contract Management &amp; Legal Compliance:</b> Drafting, reviewing, and executing SLA (Service Level Agreements) and purchasing contracts.</p><p><b>Financial Acumen:</b> Total Cost of Ownership (TCO) analysis, price optimization, budgeting, and payment terms management.</p><p><b>Software Proficiency:</b> * Advanced <b>Excel / Google Sheets</b> (VLOOKUP, Pivot Tables, XLOOKUP, data visualization).</p><ul><li>Experience with <b>ERP systems</b> (SAP, Oracle, Microsoft Dynamics, 1C).</li><li>Familiarity with E-procurement platforms and CRM software.</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Act as first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person</p></li><li><p>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals for staff</p></li><li><p>Set up and manage user accounts, email, and access permissions under IT policy guidance</p></li><li><p>Troubleshoot hardware, software, operating system, and connectivity issues, escalating complex problems to the System Administrator</p></li><li><p>Support video conferencing, meeting room AV equipment, and collaboration tools used for internal and inter-agency coordination</p></li><li><p>Maintain IT asset inventory (hardware, software licenses, warranties) and track service requests/tickets</p></li><li><p>Assist with onboarding/offboarding of staff — provisioning equipment, accounts, and access</p></li><li><p>Perform routine maintenance: software updates, antivirus checks, backups verification on end-user devices</p></li><li><p>Follow and help enforce IT security policies (password practices, device encryption, phishing awareness) in line with UAE government cybersecurity standards</p></li><li><p>Document recurring issues and solutions to build a internal knowledge base</p></li><li><p>Coordinate with vendors for repairs, replacements, and warranty claims</p></li><li><p>Support IT rollouts and digital initiatives tied to CCAO citizen service programs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or Bachelor's degree in IT, Computer Science, or related field</p></li><li><p>1–4 years' experience in IT support/helpdesk role, government sector experience a plus</p></li><li><p>Working knowledge of Windows/macOS, Microsoft 365, Active Directory (user-level administration), and basic networking (LAN/Wi-Fi/VPN troubleshooting)</p></li><li><p>Familiarity with ticketing systems (e.g., ServiceNow, Freshservice, or similar)</p></li><li><p>Basic understanding of cybersecurity hygiene and UAE government IT compliance expectations</p></li><li><p>CompTIA A+/Network+ or equivalent certification preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong customer service orientation and patience with non-technical staff</p></li><li><p>Quick, methodical troubleshooting under time pressure</p></li><li><p>Good communication skills, especially explaining technical issues simply</p></li><li><p>Reliability, discretion, and attention to confidentiality (handling government/citizen-related data and devices)</p></li><li><p>Team player, comfortable escalating issues appropriately</p></li></ul><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Develop and execute strategic sales plans to drive revenue growth for complex technology solutions across the Middle East region, with a focus on Dubai.</li><li>Lead and mentor a high-performing sales team, fostering a culture of accountability, collaboration, and continuous improvement.</li><li>Cultivate and nurture strong relationships with key enterprise clients, understanding their business challenges and positioning our solutions as strategic partners.</li><li>Identify and pursue new business opportunities, expanding market share within target industries and verticals.</li><li>Collaborate closely with pre-sales, product management, and marketing teams to ensure effective solution positioning and delivery.</li><li>Negotiate and close complex, multi-year deals with C-level executives, demonstrating strong commercial acumen and value-based selling expertise.</li><li>Analyze market trends, competitive landscape, and customer needs to adapt sales strategies and product roadmaps.</li><li>Manage the sales pipeline effectively, ensuring accurate forecasting and robust deal progression.</li><li>Represent the company at industry events, conferences, and client meetings, acting as a thought leader and brand ambassador.</li><li>Drive adoption and expansion of existing solutions by identifying upsell and cross-sell opportunities within the client base.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business, Engineering, Computer Science, or a related field; MBA is a plus.</li><li>Minimum of 10-12 years of progressive experience in enterprise technology sales, with at least 5 years in a leadership capacity.</li><li>Proven track record of exceeding sales targets for complex, high-value solutions in the Middle East, specifically Dubai.</li><li>Deep understanding of cloud computing, cybersecurity, data analytics, or AI/ML solutions and their business applications.</li><li>Exceptional negotiation, communication, and presentation skills, with the ability to influence senior stakeholders.</li><li>Strong leadership qualities with a demonstrated ability to build, motivate, and manage a diverse sales team.</li><li>Fluency in English is essential; Arabic language proficiency is highly advantageous.</li><li>Experience working with multinational corporations and government entities in the UAE.</li><li>Ability to travel extensively within the region and internationally as required.</li><li>Strategic thinker with a proactive, results-oriented approach and strong business acumen.</li></ul><p></p></section>

Read this first — the absolute prerequisite We are extraordinarily specific about who we want to talk to. This is not a job. It's an independent consulting engagement, retainer plus uncapped commission, non-exclusive and fully remote. If you're looking for a full-time salaried position, this isn't it. Most candidates will not fit. Please read the next paragraph carefully before reading the rest of the post.<br>You must have personally sold — or currently hold deep, active relationships with senior decision-makers who buy — large-scale BPO, managed services, headcount-based outsourcing, or human-intensive operational engagements at seven-figure-plus contract sizes. This is the kind of work where your client is paying for human teams executing operational work at volume: large outsourced support teams, data annotation programmes, managed back-office operations, customer service at scale, KPO, RPO, or any structure where headcount is the unit of value.<br>If you have spent your career selling enterprise Saa S, AI products, software platforms, or other product-led categories — and you do not have direct, current relationships with buyers of headcount-based outsourced services — this engagement is not for you, regardless of how strong your network may be elsewhere.<br>We are selling a tech-first solution into the BPO buyer market. We do not need someone who has sold tech. We need someone who has sold into the people who buy BPO services — and can bring that network to the table credibly.<br>If that describes you, read on.<br>About the client (the parts we can share) Our client is a fast-scaling AI-augmented services company serving global enterprise clients in compliance-heavy categories — financial services, global data providers, and tech unicorns whose names you would recognise — and now expanding into adjacent verticals, with each new line of business targeting eight-figure scale and above.<br>The origin story is the differentiator. They did not start as a BPO that added AI. They started as a tech company — founded by startup veterans and now led by engineers, AI researchers, and product operators — and then layered in human teams where regulation, judgement, and output quality demanded it. The architecture is genuinely different. Other BPOs cannot replicate it because they were never built that way.<br>The team today reflects exactly this thesis:Customer success and operations leadership from Google and senior global tech companies. Engineering and AI talent from Turing and leading Silicon Valley AI companies. Operations leaders from the largest BPOs in the world — people who actually ran enterprise back-office at scale and know precisely where the legacy model breaks. This is not a startup hoping to figure out enterprise services. This is an AI-first operator scaling into a category most legacy players will not survive.<br>What this is A confidential advisory engagement for a small group of senior commercial operators with the network described above.<br>You will be paid a monthly retainer for active engagement and warm introductions, a per-meeting fee for qualified meetings you facilitate with senior decision-makers who have authority over seven-figure outsourced services spend, and meaningful commission on deals that close end-to-end where you have been involved in the cycle. The specific structure is calibrated to the strength of your network, the depth of your involvement, and the outcomes you bring.<br>This is structured as an independent engagement. You operate with autonomy and are compensated on outcomes — meetings booked, deals influenced, deals closed. We are deliberately not closing the door on what this could become over time. Several of the relationships we build through this engagement will compound into something larger — a senior commercial seat, an executive role, deeper participation in a specific line of business, or a long-term partnership with the company. We will not promise any of those things upfront. We will tell you what is true: we are looking for people we want to be in business with for years, and the engagement is designed to make that possible.<br>If you are looking purely for salaried employment, the structure here may not satisfy you in its current form. If you are looking for a serious commercial opportunity that compensates you for the network you have built — and that may compound into something more substantial — read on.<br>Qualifying criteria (non-negotiable) We will not progress conversations that fail any of the following:You have sold — or hold direct, current relationships with the people who buy — headcount-based BPO, managed services, or outsourced operations engagements at seven-figure-plus contract sizes. Working, active relationships only. Not Linked In connections from three years ago. This is the absolute prerequisite. Everything below refines it. Seven-figure deal experience. You have personally been in the room — not adjacent to it — for enterprise contracts at $1M+ ACV. You can describe the negotiation, the procurement process, and the reason it closed. End-to-end ownership. You have run a deal cycle from initiation through signature. You did not hand off after qualification, and you did not only close the last 10%. You owned the arc. Pain-point fluency. You can articulate, unprompted, where outsourced services models break at the senior buyer level — the headcount math that no longer survives AI, the gap between what an MSA promises and what year two actually delivers, and what enterprise buyers really want when they say they want "AI, but with quality."You can open doors. This is the prerequisite to commercial outcomes. Everything else refines it.<br>Who tends to fit You bring a network of senior decision-makers at companies who buy headcount-based BPO services, managed services, data annotation programmes, or large outsourced operations. You have personally closed seven-figure-plus deals in this category. You understand the buyer's world from the inside — the procurement gauntlet, the headcount math, the difference between what an MSA promises and what year two delivers.<br>You have spent your career inside the BPO and enterprise services world. You understand exactly where the legacy model is being repriced. And you would be excited to bring something AI-first to the relationships you have built over years.<br>We are not interested in: career-junior salespeople, lead-generation agencies, list resellers, or anyone whose enterprise network sits primarily in Saa S, software platforms, or other product-led categories that are not tied to outsourced services buyers.<br>How we evaluate Application is via a short two-stage process — a written intake form about your experience, which will be personally by the client's leadership.<br>If you clear both stages, you'll move through a sequence of interviews — beginning with a senior partnerships lead or operations manager, followed by the Chief of Staff or the CEO directly. Strong candidates are typically through the entire process inside two weeks.<br>A formal CV is welcome but not required. We evaluate based on the application itself and your Linked In.<br>One final note We are deliberately small in how many advisors we bring into this engagement. We are not building a referral programme that scales to hundreds. We are looking for a specific tier of operator whose individual networks materially move the commercial needle — and we treat them accordingly.<br>If that is you, we want to hear from you.

We're Hiring: Mechatronics Manager Location: United Arab Emirates (Remote) Employment Type: Full-Time Experience Level: Mid-Level to Senior Work Arrangement: Fully Remote About UsWe are a globally focused organization committed to developing advanced engineering, automation, intelligent equipment, and integrated technology solutions across diverse markets. Our teams combine mechanical, electrical, electronics, controls, software, robotics, manufacturing, and systems engineering expertise to design, deploy, and optimize reliable mechatronic systems for complex industrial applications. The Role We are seeking an experienced Mechatronics Manager to lead mechatronics engineering, automation, robotics, intelligent equipment, motion systems, controls, prototyping, integration, and technical development programs. The ideal candidate will provide multidisciplinary leadership across mechanical and electrical systems, sensors, actuators, motors, PLCs, robotics, embedded systems, industrial networks, and software, ensuring integrated solutions meet performance, reliability, safety, quality, and cost objectives. Key Responsibilities Develop and implement mechatronics engineering strategies aligned with business, product, manufacturing, and technology objectives. Lead multidisciplinary mechatronics engineering teams across mechanical, electrical, electronics, controls, automation, robotics, and software disciplines. Manage the design, development, integration, testing, commissioning, and optimization of mechatronic systems. Define system-level requirements, functional specifications, technical architecture, interfaces, and performance targets. Develop integrated mechanical, electrical, electronic, control, and software solutions. Lead the design of automated machinery, production equipment, robotic systems, intelligent devices, and industrial automation platforms. Evaluate motors, drives, actuators, sensors, controllers, PLCs, servos, robotics, vision systems, and embedded technologies. Develop motion-control systems involving servo motors, stepper motors, linear actuators, gear systems, and precision positioning. Lead robotics integration including industrial robots, collaborative robots, autonomous systems, end-effectors, and robotic work cells. Design and optimize pneumatic, hydraulic, electromechanical, and precision mechanical systems. Coordinate mechanical and electrical packaging, component selection, system interfaces, and design integration. Develop control architectures using PLCs, industrial PCs, embedded controllers, motion controllers, and distributed control systems. Integrate sensors and instrumentation for position, force, pressure, temperature, vibration, vision, and condition monitoring. Manage industrial communication networks and protocols used by integrated equipment and automation systems. Support development and integration of HMI, SCADA, MES, machine-vision, and manufacturing-control interfaces. Lead prototyping, proof-of-concept development, engineering trials, and technology demonstrations. Establish design-review processes covering requirements, architecture, risk, manufacturability, reliability, safety, and performance. Coordinate system simulation, modeling, testing, validation, and performance verification. Develop engineering test plans, acceptance criteria, validation procedures, and commissioning requirements. Lead factory acceptance testing, site acceptance testing, commissioning, and production handover. Investigate system failures, intermittent faults, control issues, mechanical failures, and integration problems. Conduct root-cause analysis and implement corrective and preventive actions. Analyze system performance data to identify reliability, productivity, and optimization opportunities. Improve equipment cycle time, precision, throughput, energy efficiency, and operational stability. Support predictive maintenance and condition-monitoring solutions for mechatronic equipment. Integrate sensors, data acquisition, analytics, and diagnostic systems to improve equipment visibility. Coordinate engineering changes, design modifications, software updates, and hardware upgrades. Maintain configuration control and ensure engineering changes are properly documented, reviewed, tested, and released. Support new-product introduction, manufacturing automation, process development, and production scale-up. Work closely with manufacturing engineering and operations teams to improve automation readiness and production performance. Apply design-for-manufacturing, design-for-assembly, design-for-serviceability, and lifecycle engineering principles. Evaluate emerging technologies including AI-enabled robotics, machine vision, digital twins, autonomous systems, edge computing, and intelligent controls. Develop technical roadmaps for mechatronics platforms, automation architectures, and future equipment capabilities. Manage technology suppliers, equipment manufacturers, system integrators, component suppliers, and engineering contractors. Define technical specifications, supplier requirements, acceptance criteria, warranties, service expectations, and performance standards. Monitor supplier technical performance, delivery quality, responsiveness, and engineering support. Support procurement of motors, drives, sensors, controllers, robotics, actuators, automation hardware, and specialized components. Manage engineering budgets, project costs, capital investments, resources, and technical schedules. Develop business cases for automation and mechatronics investments, including ROI, productivity gains, lifecycle costs, and risk. Ensure mechatronic systems comply with applicable machinery safety, electrical, functional safety, EMC, environmental, and regulatory requirements. Conduct engineering risk assessments, FMEA, hazard analysis, and safety reviews. Support functional safety implementation for automated and robotic systems where applicable. Develop technical documentation including system specifications, schematics, drawings, software documentation, test procedures, and maintenance manuals. Establish engineering standards, component libraries, design guidelines, and reusable mechatronics architectures. Train and mentor engineers, technicians, and technical specialists in mechatronics technologies and engineering practices. Promote Lean, Six Sigma, reliability engineering, systems engineering, and continuous-improvement methodologies. Benchmark technologies and engineering practices against industry developments and leading manufacturers. Build relationships with universities, research institutions, technology companies, and specialist engineering partners. Provide management with regular reports covering engineering programs, system performance, technical risks, costs, milestones, and improvement opportunities. Key Performance Indicators Mechatronics projects delivered Engineering project schedule adherence System development cycle time Prototype development cycle time First-pass design success System integration success rate Commissioning cycle time Factory acceptance test performance Site acceptance test performance Equipment availability Equipment uptime Overall equipment effectiveness Machine cycle time Production throughput System reliability Mean time between failures Mean time to repair Unplanned equipment downtime Repeat failure rate Predictive maintenance effectiveness Control-system performance Motion accuracy Positioning repeatability Robotics utilization Automation utilization Machine-vision accuracy Sensor and instrumentation reliability System response time Process capability Engineering change effectiveness Design defect rate Field failure rate Safety incidents Functional safety compliance Supplier performance Supplier SLA compliance Engineering budget adherence Capital project ROIManufacturing cost reduction Energy-efficiency improvement Training and competency completion Continuous-improvement savings Ideal Candidate The successful candidate should have strong experience in mechatronics engineering, industrial automation, robotics, controls engineering, electromechanical systems, intelligent machinery, or advanced manufacturing technology. The candidate should demonstrate:Proven experience managing multidisciplinary mechatronics or automation engineering teams. Strong understanding of mechanical, electrical, electronics, controls, software, and systems integration. Experience designing and commissioning automated machinery, robotic systems, or intelligent equipment. Strong knowledge of PLCs, motion controllers, servo systems, drives, sensors, actuators, and industrial communication networks. Experience with industrial robots, collaborative robots, machine vision, automated handling, or autonomous systems. Understanding of pneumatic, hydraulic, electromechanical, and precision motion systems. Experience with HMI, SCADA, MES, industrial PCs, embedded systems, or related automation platforms. Strong troubleshooting and root-cause analysis capabilities. Experience with system testing, validation, commissioning, and production release. Strong understanding of machinery safety, electrical safety, functional safety, EMC, and applicable engineering standards. Experience with FMEA, risk assessment, reliability engineering, Lean, Six Sigma, or continuous improvement. Ability to evaluate engineering designs, technology options, suppliers, costs, risks, and lifecycle requirements. Experience managing engineering projects, budgets, technical resources, and delivery schedules. Strong experience working with equipment manufacturers, system integrators, component suppliers, and contractors. Familiarity with digital twins, industrial IoT, edge computing, AI-enabled automation, or predictive analytics is highly desirable. Strong analytical, technical, and problem-solving skills. Excellent communication, technical documentation, presentation, and stakeholder-management capabilities.

Landmark Group Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 50 plus value led, own-built brands across retail, hospitality, food, and leisure. Over the years, our UAE-based group has evolved into a comprehensive retail and hospitality entity, with over 2400 retail stores, leisure, and hospitality outlets, spanning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.<br>CSi (Customer Strategy Intelligence) CSi is a newly established strategic business unit within Landmark Group, bringing together the organization's most critical growth-driving capabilities into one integrated engine. Designed to shape the next phase of retail innovation, CSi unifies Data & Analytics, Loyalty (Shukran), Partnerships & Co-brands, Performance & Digital Marketing, and Customer Product & Martech under one vision. At its core, CSi stands for Customer, Strategy & Intelligence—placing customer experience at the center, enabling smarter business decisions through data, and leveraging AI and Business Intelligence to power every interaction and outcome. Joining CSi means becoming part of a high-impact team where Product, Data, AI, and Customer Experience converge to build solutions that serve millions of customers across multiple brands. This is an opportunity to work on meaningful business challenges, take ownership of strategic initiatives, and help redefine how modern retail operates in the region. We are looking for individuals who think customer-first, enjoy solving complex problems through data and technology, and are passionate about AI, Martech, Product, or Analytics. If you're looking to contribute to a fast-paced, highly visible environment where your work drives real business impact, CSi offers the opportunity to build the future of customer intelligence on a scale.<br>ROLE OVERVIEWThe Motion Graphics & Digital Content Designer will create high-quality, on-brand motion, video, and digital-first content across Shukran loyalty touchpoints, including social media, CRM, website, app, digital screens, in-store, and partnership communications. This position translates campaign ideas and creative briefs into engaging animated and video content, from concept and storyboarding through editing, post-production, and final delivery. It plays a key part in strengthening Shukran's social and digital presence, bringing campaign narratives to life, and ensuring content is platform-relevant, visually consistent, and designed to drive customer engagement across the loyalty ecosystem. The role reports to the Content & Creative Manager and works closely with the Graphic Designers within the team.<br>KEY RESPONSIBILITIESMotion Graphics & Animation Create 2D motion graphics, animations, animated typography, transitions, and visual effects for Shukran content across social media, CRM, website, app, and digital screens Translate creative concepts, storyboards, and static key visuals into polished motion assets that align with campaign objectives and Shukran brand guidelines Develop reusable motion templates and design systems that improve production efficiency while maintaining creative consistency and brand identity Apply strong principles of timing, pacing, composition, typography, and visual hierarchy to keep content clear, engaging and relevant Adapt approved motion assets for different markets and channels, including English and Arabic versions and platform-specific sizes<br>Social, Digital & Campaign Content Conceptualize and produce platform-native social content, including Reels, Stories, short-form videos, GIFs, and animated posts communicating Shukran offers, benefits, announcements, participations etc…Optimize content for mobile viewing, including strong opening frames, pacing, subtitles, safe zones, and platform-specific technical requirements, while staying selectively current with social content trends appropriate to the Shukran brand Edit supplied footage, brand assets, typography, music, and sound into short-form digital and social content, exporting and quality-checking final assets against each channel's requirements Deliver motion and video assets for loyalty campaigns, seasonal initiatives, brand collaborations, member communications, and in-store activations Contribute creative ideas and motion-led formats to campaign plans, social calendars, and seasonal marketing priorities Collaboration & Creative Operations Partner with the Content & Creative Manager to translate campaign strategy, messaging, and creative direction into effective motion and digital content Work with the Graphic Designers to maintain a coherent visual system across motion, video, and social assets Liaise with cross-functional stakeholders, including Partnerships, Loyalty Strategy & Growth, Digital Marketing, CRM, and Business Operations, as well as external agencies and production partners Manage multiple creative deliverables and timelines, flagging risks early and ensuring assets are completed accurately and on schedule Maintain organized working files, source assets, and templates using agreed folder structures, naming conventions, and version-control practices<br>QUALIFICATIONS & EXPERIENCEBachelor's degree in Multimedia, Motion Design, Animation, Film, Visual Communication, or a related field A strong portfolio and showreel demonstrating motion graphics, animation, video editing, and social-first digital content across multiple formats is required Professional working proficiency in English and the ability to create and format assets in both English and Arabic; Arabic language proficiency is an advantage5+ years of experience in motion design, animation, video editing, or digital content production, ideally in a fast-paced, campaign-driven environment Proven experience creating social-first motion and video content across multiple platforms, formats, and aspect ratios Experience in retail, e-commerce, loyalty programs, FMCG, or consumer-facing marketing, and working with agencies or production partners, is a strong plus<br>TECHNICAL SKILLSAdvanced proficiency in Adobe After Effects, Adobe Premiere Pro and Media Encoder with strong working knowledge of Illustrator, Photoshop, and Figma Strong capability in 2D animation, motion typography, compositing, masking, colour correction, sound editing, and post-production workflows Strong understanding of platform specifications, codecs, compression, frame rates, safe zones, and aspect ratios, including 16:9, 9:16, 1:1, and 4:5Working knowledge or exploring AI-assisted creative tools for video generation, animation, and image-to-video (such as Runway, Adobe Firefly, or Midjourney), with the ability to integrate AI-generated content into professional motion-design workflows that meet Shukran's brand, quality, and channel requirements<br>CORE COMPETENCIESStrong visual storytelling ability with a sharp eye for movement, timing, composition, and brand consistency Ownership mindset, with the ability to take work from brief to final delivery with minimal oversight Strong organizational skills and the ability to manage multiple projects, formats, feedback rounds, and deadlines simultaneously Collaborative and culturally aware, with sound judgment applying trends to a multi-market loyalty brand Proactive, detail-oriented, and solution-focused, with the flexibility to respond to changing priorities and feedback<br>SUCCESS MEASURESMotion, video, and digital content that is consistently on-brand, visually strong, and fit for each channel Social-first content that communicates campaign messages clearly and contributes to stronger audience engagement Accurate, on-time delivery of campaign assets across multiple formats, markets, and touchpoints Strong day-to-day collaboration with the Content & Creative Manager, Graphic Designers, and wider marketing team

Landmark Group Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 50 plus value led, own-built brands across retail, hospitality, food, and leisure. Over the years, our UAE-based group has evolved into a comprehensive retail and hospitality entity, with over 2400 retail stores, leisure, and hospitality outlets, spanning the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group headquartered in Dubai, UAE is one of GCC's largest omnichannel retailers and India's top home and fashion retailer. We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home Centre, Emax, Fitness First, to Fun City, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.<br>CSi (Customer Strategy Intelligence) CSi is a newly established strategic business unit within Landmark Group, bringing together the organization's most critical growth-driving capabilities into one integrated engine. Designed to shape the next phase of retail innovation, CSi unifies Data & Analytics, Loyalty (Shukran), Partnerships & Co-brands, Performance & Digital Marketing, and Customer Product & Martech under one vision. At its core, CSi stands for Customer, Strategy & Intelligence—placing customer experience at the center, enabling smarter business decisions through data, and leveraging AI and Business Intelligence to power every interaction and outcome. Joining CSi means becoming part of a high-impact team where Product, Data, AI, and Customer Experience converge to build solutions that serve millions of customers across multiple brands. This is an opportunity to work on meaningful business challenges, take ownership of strategic initiatives, and help redefine how modern retail operates in the region. We are looking for individuals who think customer-first, enjoy solving complex problems through data and technology, and are passionate about AI, Martech, Product, or Analytics. If you're looking to contribute to a fast-paced, highly visible environment where your work drives real business impact, CSi offers the opportunity to build the future of customer intelligence on a scale.<br>Role Overvire The Graphic Designer – Brand & Campaigns will develop concept-led, on-brand visual communications across Shukran campaigns and initiatives, from initial creative routes and master key visuals through integrated execution across CRM, app, social media, websites, in-store, OOH, and partnership touchpoints. The role combines strong conceptual thinking with hands-on design, translating creative briefs, business objectives, and customer insights into distinctive, scalable design systems that strengthen Shukran's visual identity across markets. The position reports to the Content & Creative Manager and works closely with the creative team (Graphic Designer, Motion Graphics & Digital Content Designer), and the wider marketing team.<br>Key Responsibilities:Brand & Campaign Design Develop visual concepts, moodboards, creative routes, and master key visuals for Shukran communications including seasonal campaigns and initiatives, brand collaborations, announcements, and member communications. Translate campaign briefs, messaging, business objectives, into clear and compelling visual narratives Present creative routes and design rationales, respond constructively to feedback, and refine approved directions Build adaptable campaign design systems that extend consistently across digital, CRM, social, in-store, OOH, and partnership touchpoints Support the implementation and ongoing evolution of Shukran's brand identity, guidelines, templates, typography, colour, imagery, and layout principles<br>Digital & Integrated Execution Design static assets for email and CRM, app, social media, websites, digital media, in-store POS, OOH, presentations, and partnership communications Adapt master visuals across markets, customer segments, channels, formats, and sizes while maintaining clarity, hierarchy, and brand consistency Design visually engaging and responsive landing-page layouts in collaboration with content, CRM, digital marketing, and development teams, ensuring alignment with campaign objectives and brand guidelines. Create accurate English and Arabic layouts, ensuring appropriate typography, alignment, legibility, and cultural relevance Prepare production-ready digital and print artwork, including resolution, colour profiles, bleed, file formats, and final technical quality checks Develop reusable templates, component libraries, and visual toolkits for recurring communications and campaign rollouts<br>Collaboration & Creative Operations Partner with the Content & Creative Manager to translate brand, content, and campaign strategy into cohesive design solutions Collaborate with the Graphic Designer and Motion Graphics & Digital Content Designer to maintain consistency across static and motion assets and support efficient creative handovers Build and maintain organized creative asset libraries, templates, source files, and campaign archives, following clear naming conventions, folder structures, and version-control practices. Coordinate with cross-functional stakeholders, agencies, and production partners when needed, while managing multiple deliverables, timelines, working files, and version-control requirements<br>Qualifications and Education Bachelor's degree in Graphic Design, Visual Communication, Branding, or a related field A strong portfolio demonstrating campaign concepts, master key visuals, brand systems, and integrated digital and print execution is required Professional working proficiency in English and the ability to create and format assets in both English and Arabic; Arabic language proficiency is an advantage<br>EXPERIENCE5+ years of experience in graphic design, brand design, or campaign creative development, ideally in a fast-paced, campaign-driven environment Proven experience developing master key visuals and scalable campaign systems from concept through cross-channel rollout and final production Experience in retail, e-commerce, loyalty programs, FMCG, or consumer-facing marketing, including collaboration with internal teams and external agencies, is a strong advantage<br>TECHNICAL SKILLSAdvanced proficiency in Adobe Photoshop, Adobe Illustrator, and Adobe InDesign, with strong working knowledge of Figma and Keynote. Knowledge of Adobe After Effects is an advantage. Strong command of layout and composition, typography, visual hierarchy, color, imagery, image retouching, and grid systems across digital and print production Working knowledge of AI-assisted visual-development tools such as Adobe Firefly, Midjourney, or equivalent platforms, with the ability to refine outputs to meet brand and quality standards<br>CORE COMPETENCIESStrong conceptual thinking & visual storytelling, with a sharp eye for composition, typography, & brand consistency Ownership mindset, with the ability to take work from brief to final delivery with minimal oversight Collaborative and clear communicator across creative, marketing, business, agency, and production teams Proactive, detail-oriented, culturally aware, adaptable to changing priorities, and open to feedback<br>SUCCESS MEASURESDistinctive, on-brand campaign concepts and master key visuals that strengthen Shukran's creative output Achievement of agreed annual individual performance objectives and measurable contribution to the creative team’s annual KPIs. Consistent, high-quality design execution and efficient collaboration, supported by the timely delivery of accurate, production-ready assets, scalable templates, organized working files, and reusable design systems across channels, formats, and markets.

<p>We are seeking an experienced, commercially driven, and results-oriented Retail Sales Director – Mobile &amp; Accessories to lead the growth and performance of our Kiosk Retail Cluster across the assigned market. &nbsp;</p><p>The role will have end-to-end responsibility for the sales, profitability, operational performance, inventory productivity, customer experience, and people development of the kiosk network.&nbsp;</p><p>The successful candidate will bring a strong understanding of high-volume, small-format retail and the ability to translate commercial strategy into consistent execution at the store level. &nbsp;&nbsp;</p><p>As the leader of a fast-paced kiosk business, you will be responsible for maximizing footfall conversion, average transaction value, units per transaction, gross margin, and sales productivity, while maintaining strong operational controls and an engaging customer experience. &nbsp;&nbsp;</p><p>You will also play a key role in network expansion, identifying new locations and business opportunities, negotiating with key stakeholders, and building a scalable operating model for future growth. &nbsp;&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Key Responsibilities&nbsp;</strong></p><p>&nbsp;</p><p><strong>Commercial Strategy &amp; Revenue Growth:&nbsp;</strong></p><p>Develop and execute the overall sales and commercial strategy for the Mobile &amp; Accessories kiosk network.&nbsp;</p><p>Own cluster-level revenue, gross margin, EBITDA/profitability, and sales productivity targets.&nbsp;</p><p>Establish annual, quarterly, and monthly sales plans, translating business objectives into clear targets for each kiosk and team.&nbsp;</p><p>Drive continuous improvement in key retail KPIs, including: Sales per kiosk / sales per square foo, conversion rate, Average Transaction Value (ATV), Units per Transaction (UPT, gross margin, attachment,t and cross-sell rate, inventory turnover. Identify opportunities to increase revenue through upselling, cross-selling, bundles, promotions, and product mix optimization.&nbsp;</p><p>Monitor market trends, competitor activity, pricing, consumer behavior, and emerging mobile accessory categories to maintain a competitive product proposition.</p><p>&nbsp;</p><p><strong>Kiosk Network Expansion &amp; Business&nbsp;</strong></p><p>Development: Identify and evaluate high-potential locations, including shopping malls, hypermarkets, transit hubs, high-footfall retail destinations, and other strategic venues.&nbsp;</p><p>Develop business cases for new kiosk locations, including sales forecasts, investment requirements, operating costs, payback, and profitability expectations.&nbsp;</p><p>Lead the commercial and operational rollout of new kiosks, ensuring timely opening and readiness. Develop a scalable kiosk operating model that supports rapid expansion while maintaining consistent customer and brand standards. Evaluate the performance of existing locations and recommend relocation, resizing, refurbishment, consolidation, or closure where appropriate</p><p>Operational Excellence&nbsp;</p><p>Establish and continuously improve standardized SOPs and operating standards across the kiosk network.&nbsp;</p><p>Ensure strict compliance with procedures covering: Opening and closing Cash management and reconciliation, inventory receiving and transfers Stock counts and inventory audits Loss prevention and shrinkage control Discount and promotional controls Health, safety, and mall compliance.e Ensure all kiosks consistently meet required standards for customer service, appearance, availability, and operational discipline.&nbsp;</p><p>Use sales and operational data to identify performance gaps and implement corrective action plans</p><p>&nbsp;</p><p><strong>Merchandising &amp; Customer Experience&nbsp;</strong></p><p>Develop and maintain a compelling visual merchandising strategy specifically designed for small-footprint, high-traffic kiosk environments.&nbsp;</p><p>Optimize product placement, price communication, promotional displays, and product adjacencies to maximize conversion and basket size.&nbsp;</p><p>Ensure the right balance between fast-moving mobile accessories, premium products, impulse purchases, and emerging categories.&nbsp;</p><p>Partner with marketing and brand teams to execute seasonal campaigns, product launches, promotions, and in-store activations.&nbsp;</p><p>Maintain a consistently high standard of customer engagement and service across all locations</p><p>&nbsp;</p><p><strong>Inventory &amp; Product Management</strong></p><p>Partner closely with Supply Chain, Procurement, and Merchandising teams to maintain optimum inventory availability.&nbsp;</p><p>Ensure strong availability of high-demand and fast-moving products while controlling excess and obsolete inventory.&nbsp;</p><p>Establish appropriate stock cover, replenishment, assortment, and allocation strategies by kiosk. Monitor inventory ageing, sell-through, stock variance, shrinkage, and inventory turnover.&nbsp;</p><p>Develop action plans to accelerate the sale of slow-moving and ageing inventory without unnecessarily eroding margins</p><p>&nbsp;</p><p><strong>Leadership &amp; Talent Development</strong>&nbsp;</p><p>Lead and develop Area Sales Managers, Kiosk Supervisors, and frontline Sales Associates across the network. Build a high-performance, customer-focused sales culture based on accountability, ownership, and continuous improvement. Establish clear individual and team KPIs and ensure consistent performance management.&nbsp;</p><p>Develop structured training programs covering: Product knowledge, consultative selling, cross-selling and upselling, objection handling, closing techniques, customer experience, product demonstrations.s Implement effective incentive and recognition programs to drive performance, engagement, and retention.&nbsp;</p><p>Identify and develop high-potential employees to build a strong internal leadership pipeline</p><p>&nbsp;</p><p><strong>P&amp;L &amp; Financial Management&nbsp;</strong></p><p>Own the financial performance of the kiosk cluster, including revenue, gross margin, operating expenses, and profitability.&nbsp;</p><p>Prepare and manage budgets, forecasts, and business plans. Analyze kiosk-level profitability and identify opportunities to improve cost efficiency and returns.&nbsp;</p><p>Monitor labor productivity, rental costs, promotional spending, inventory costs, and other key operating expenses.&nbsp;</p><p>Ensure commercial decisions are supported by robust financial analysis and clear return-on-investment expectations</p><p>&nbsp;</p><p><strong>Landlord, Mall &amp; Strategic&nbsp;</strong></p><p>Partner Management acts as the senior commercial contact for mall management, landlords, property operators, and strategic retail partners.&nbsp;</p><p>Manage relationships relating to kiosk placement, trading hours, lease compliance, operational requirements, visibility, and commercial performance.&nbsp;</p><p>Identify opportunities to improve kiosk locations, negotiate better commercial terms, and secure strategic placements. Work closely with mobile brands, accessory manufacturers, distributors, and other partners to secure: Promotional support, co-marketing investment, Product launches, Exclusive offers, Commercial incentives, training, and merchandising support&nbsp;</p><p>&nbsp;</p><p><strong>Reporting, Analytics &amp; Governance</strong></p><p>&nbsp;Establish a robust performance reporting framework covering daily, weekly, and monthly commercial and operational KPIs.&nbsp;</p><p>Provide regular performance updates and strategic recommendations to the CEO and senior management.&nbsp;</p><p>Use data and analytics to identify trends, underperforming locations, sales opportunities, and operational risks.&nbsp;</p><p>Drive a culture of fact-based decision-making and performance accountability across the organization.&nbsp;</p><p>&nbsp;</p><p><strong>Qualifications &amp; Experience&nbsp;</strong></p><p>Essential: 8+ years of progressive retail sales experience, with at least 3–5 years in a senior regional, multi-site, or director-level leadership role.&nbsp;</p><p>Proven experience managing a multi-location retail network, preferably kiosks, pop-ups, stores, or other small-format/high-footfall retail environments.&nbsp;</p><p>Strong industry experience in mobile phones, consumer electronics, telecom, mobile accessories, or related retail categories.&nbsp;</p><p>Demonstrated track record of delivering revenue growth, margin improvement, and profitable retail expansion.&nbsp;</p><p>Strong understanding of retail KPIs, including conversion, ATV, UPT, sales per square foot, gross margin, sell-through, stock turnover, and labor productivity.&nbsp;</p><p>Proven experience with P&amp;L ownership, budgeting, forecasting, and financial analysis.&nbsp;</p><p>Strong commercial and negotiation skills with experience managing landlords, mall operators, vendors, distributors, and brand partners.&nbsp;</p><p>Demonstrated ability to recruit, lead, coach, and develop large frontline sales teams. Strong analytical, problem-solving, and decision-making capabilities.&nbsp;</p><p>Excellent communication, negotiation, presentation, and stakeholder-management skills.&nbsp;</p><p>Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related discipline.&nbsp;</p><p>A Master’s degree or relevant professional qualification is an advantage</p>

<p>JOB PURPOSE:</p><ul><li><p>Set up and improve product quality characteristics, develop and provide safe operating practices and define measurement techniques to ensure that casting operations is able to produce value added products at the required quality, meeting customer’s specification.</p></li><li><p>Set up and improve product quality characteristics, establish cross-departmental procedures (e.g., for bus bar, mill scrap), oversee recycled metal evaluation, and expand metallurgical services to support operational demands and increased customer-driven technical requirements.</p></li><li><p>Contribute toward developing various alloys, products and processes to enhance the productivity while maintaining the lowest possible manufacturing costs without compromising the best quality target.</p></li></ul><p><strong>&nbsp;</strong></p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; KEY ACCOUNTABILITIES:</p><p><strong>Safety:</strong></p><ul><li><p>Ensure that subordinates are trained and developed to carry out their required duties in a competent manner and ensure that people working in his team follows safety rules and practices.</p></li></ul><br><p><strong>Quality:</strong></p><ul><li><p>Direct the activities of a multi- cultured workforce efficiently and effectively to ensure Cast house produces a range of products and alloys to meet customer expectations.</p></li></ul><br><ul><li><p>Initiates or participates in process/product optimisation drives to contribute toward continuous improvement in product quality and process efficiency</p></li></ul><br><ul><li><p>Ensures that established product quality criteria related to metal cleanliness assessments of liquid metal, metallography studies of cast products are effectively utilized</p></li></ul><br><br><br><ul><li><p>Establishes and validates TDS (Technical Data Sheets) across departments including Potroom Services (e.g., SRSS rotors), Reduction (e.g., TiB₂ granules), and external recycled scrap evaluation.</p></li><li><p>Oversees full metallographic analysis of recycled/secondary aluminium products and implementation of scrap-based process protocols in coordination with cast house operations.</p></li><li><p>Ensures procedures are developed for handling non-casthouse scrap sources (e.g., dig out, mill scrap, bus bars) to maintain quality consistency.</p></li><li><p>Leads metal cleanliness monitoring plans aligned with client requirements and process capability reporting.</p></li><li><p>Approves or rejects all consumables only after full metallurgical evaluation.</p></li><li><p>Manages technical interface with growing customer base through audits, visits, and resolution of customer complaints.</p></li><li><p>Ensure that the necessary practices and procedures, in place and applied in the Casthouse, are in compliance with ISO9001, ISO14001, IATF 16949 ,ISO 45001, VDA 6.3 & 6.5</p></li><li><p>Develops and enforces metallurgical quality sessions for all shifts and levels to maintain high awareness across the workforce.</p></li></ul><br><p><strong>Budgets/Costs:</strong></p><ul><li><p>Select /recommend metallurgical equipment to provide the necessary services required for technical development in the casting process to meet the technological as well as market requirements.</p></li><li><p>Controls budgets and seeks to minimize costs where appropriate</p></li><li><p>Explore potential for savings in controllable cost to achieve management actions without impacting the final product quality</p></li></ul><br><p><strong>Operations:</strong></p><ul><li><p>Control the activities of metallographic & metal cleanliness assessment & develop necessary procedures to provide complete metallographic services for metal quality assessments, process control and customer’s complaints investigation.</p></li><li><p>Establishes cross-functional task forces to investigate recurring operational issues and implement systemic solutions across departments.</p></li><li><p>Assist, implement and maintain a systematic evaluation of the alloying materials to continuously improve product quality and process efficiency.</p></li><li><p>Assist area senior manager in developing specification for refractory materials and other process materials & ensure that these materials are systematically evaluated and MSDS (Material safety Data sheet) are checked to avoid adverse effects on processes and products.</p></li><li><p>Coordinates technical support to internal departments (ATA, Potroom, Power, Technology) to align with evolving product and scrap integration demands.</p></li><li><p>Manages audits of consumables suppliers and integrates assessments into procurement qualification processes.</p></li><li><p>Leads metallurgy team’s readiness and procedure setup for the recycling plant process/products including sampling and evaluation framework.</p></li><li><p>Assist Area Director in the investigation of customer complaints/queries and technical support for both EGA and non-EGA metal.</p></li><li><p>Participate in process/product optimisation drive to contribute in continuous improvement in product quality and process efficiency.</p></li><li><p>Conducts internal and external quality audits to ensure that all processes and products are well aligned with ISO 19001 and IATF19469 requirements.</p></li><li><p>Review & check the metallurgical equipment’s operating practices and calibrations validity to ensure that equipment’s calibrations are up to date, equipment’s are operated according to operating practices to sustain ISO/IEC 17025 latest revision accreditation.</p></li><li><p>Manage R&D projects to run in-house or with external institutions while exploring new ideas and techniques to make sure that EGA always possess competitive edge in market to provide high quality products to its customers.</p></li><li><p>Ensure that customer’s technical visits, process and product audits are effectively facilitated.</p></li><li><p>Establish APQP, PPAP, FMEA and control plans/documents as per IATF16949 automotive standard and ensure a systematic approach for the validation & revalidation, root cause & failure analysis and corrective & preventive measures for all processes, products and customer complaints to fulfil IATF16949 automotive requirements.</p></li><li><p>Ensure Lean principles are followed at all times to reduce waste and improve productivity&nbsp;</p></li><li><p>Attend various seminars and conferences with suppliers, users and customers. Provide technical supports/assistances in guidance of Director- metallurgy Services.</p></li><li><p>Monitor the training & development of all metallurgical staff to maintain high standards of operational performance and improve technical competence</p></li><li><p>Oversees supplier development programs, working closely with vendors to improve quality, reliability, and innovation in alloying and consumable materials.</p></li><li><p>Designs and monitors competency assessment programs for metallurgical staff to ensure continuous professional development and training compliance.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>&nbsp;&nbsp; Authority/ Decision making:</p><br><ul><li><p>Liaise with the management regarding any threat to the process, quality of the products or significant threat to safety or environment.</p></li><li><p>Prepare an action plan and recommend the casting/ homogenisation practices for the new alloys & products.</p></li><li><p>Based on the Metallurgical knowledge and evaluation results decision is made on releasing /holding/reject the products</p></li><li><p>Assist Area &nbsp;Director in the investigation of customer complaints and root cause analysis.</p></li><li><p>Authorizes casting practices and alloy developments tailored for highly sensitive alloys and large profiles to meet stringent customer requirements.</p></li><li><p>Leads evaluation and integration of consumables and process materials before implementation, ensuring compliance with EGA quality standards.</p></li><li><p>Guides responses to a significantly increased number of technical queries due to Technical Marketing involvement and customer expansion.</p></li><li><p>Understanding /implementing the requirements of ISO/IEC17025 as per latest revision implemented in Metallurgy laboratory</p></li><li><p>Explain, interpret, evaluate and recommend on Metal Cleanliness & Metallurgical Results (Test Results) and share it with metallurgy/operation team</p></li><li><p>Development, Modification, Verification and Validation of Test Methods</p></li><li><p>Oversees approval of documentation (procedures) related to metallurgical practices, ensuring alignment with internal standards and external requirements.</p></li></ul><ul><li><p>Leads decision-making on escalation of metallurgical issues to senior leadership, ensuring timely and effective resolution.</p></li></ul></li></ul><br><p>QUALIFICATIONS & SKILLS:</p><p>&nbsp;<strong>Qualification:</strong></p><ul><li><p>University Degree in Metallurgical /Chemical/Material Science Engineering or equivalent</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Experience:</strong></p><ul><li><p>Minimum of Five (5) years of experience in the Metallurgy and Six (6) years in smelting process/ casting operation, preferably in an Aluminium smelting industry in Metallurgy/process control area. A good understanding / working knowledge of the smelting process/casting operations</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Skills:</strong></p><ul><li><p>Overall knowledge and experience in the Metallurgy laboratory, Metallography, casting operations and process control.</p></li><li><p>Knowledgeable in SPC methodology/ MSA /uncertainty measurement systems analysis, EDX, SEM analysis & mechanical (destructive & non-distractive) testing.</p></li><li><p>Strategic cross-functional communication with internal stakeholders and customers/suppliers; technical depth in metallurgical evaluation, testing standards, and quality system alignment with ISO/IATF</p></li><li><p>Excellent communication, strong leadership, &nbsp;teamwork and &nbsp;problem-solving skills.</p></li></ul>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>As the Senior Finance Manager – Joint Ventures (Fashion & Jewelry), you will act as the strategic finance partner for a portfolio of leading international luxury brands across the Middle East, including Fendi, Givenchy, Louis Vuitton, Celine, Loewe, Repossi, De Beers, Max Mara, Zimmermann, Christian Louboutin, Marni, Jil Sander, Kenzo, and Maison Margiela.</p> <p>You will work closely with Executive Management, Brand Partners, and Joint Venture leadership teams to drive profitable growth, support strategic investments, enhance shareholder value, and provide financial leadership across the full business lifecycle.</p> <p>The role combines business partnering, corporate finance, FP&A, governance, business development, and executive-level stakeholder management, requiring both strong analytical capabilities and commercial acumen.</p> <h4>Key responsibilities:</h4> <ul> <li><strong>Strategic business partnering</strong><br> Serve as the primary finance partner for the Fashion & Jewelry Joint Venture portfolio.<br> Partner with Joint Venture Finance Teams, and Chalhoub Executive Management to support strategic decision-making.<br> Challenge business assumptions and provide independent, data-driven recommendations.<br> Drive value creation initiatives focused on profitability, cash generation, and return on investment.<br> Support negotiations with international luxury brand partners on strategic and financial matters.</li> <li><strong>Financial planning & performance management</strong><br> Lead the annual budget, rolling forecast, and long-term planning processes.<br> Monitor financial performance against budget, forecast and prior year, identifying risks and opportunities.<br> Perform detailed variance analysis and translate financial results into actionable business insights.<br> Drive initiatives to improve revenue growth, profitability, cash flow and working capital.</li> <li><strong>Corporate finance & financial modelling</strong><br> Build robust financial models to support:<br> New Joint Venture opportunities<br> Business development projects<br> Store investment decisions<br> Valuation exercises<br> M&A and shareholder transactions<br> Develop integrated financial models including:<br> Profit & Loss<br> Balance Sheet<br> Cash Flow<br> Enterprise Value<br> IRR, NPV and Payback analysis<br> Evaluate investment opportunities and prepare financial recommendations for Executive Management.</li> <li><strong>Governance & executive reporting</strong><br> Prepare high-quality financial presentations for senior leadership and shareholders.<br> Present financial analyses and strategic recommendations to senior executives.<br> Ensure consistency, accuracy and transparency of financial reporting across the portfolio.<br> Support Joint Venture governance, shareholder reporting and Board decision-making processes.</li> <li><strong>Financial systems & process improvement</strong><br> Continuously improve financial reporting processes, planning tools and analytical capabilities.<br> Drive automation and process efficiencies across finance activities.<br> Ensure strong financial controls and high standards of data integrity.<br> Collaborate with cross-functional teams to enhance operational effectiveness.</li> </ul> <h4>What you'll need to succeed</h4> <ul> <li>You hold a Bachelor's degree in Finance, Accounting, Economics or a related discipline.</li> <li>You preferably hold an MBA and/or professional qualification (CPA, ACCA, CFA or CMA).</li> <li>You possess a minimum of 10 years of progressive finance experience, including significant exposure to FP&A, business partnering or corporate finance.</li> <li>You preferably have experience within luxury retail, retail, FMCG or consumer goods.</li> <li>You preferably have previous exposure to Joint Ventures, multinational organizations or matrix environments.</li> <li>You are adept in financial planning, budgeting and forecasting.</li> <li>You possess advanced financial modelling and valuation skills.</li> <li>You have a solid understanding of IFRS and financial reporting.</li> <li>You possess strong analytical and problem-solving capabilities.</li> <li>You have advanced Excel and PowerPoint skills; experience with ERP and BI tools is an advantage.</li> <li>You possess excellent communication and presentation skills and the ability to influence senior stakeholders through credible financial insights.</li> <li>You have a commercial mindset with a strong focus on value creation.</li> <li>You are a strategic thinker capable of balancing long-term vision with operational execution.</li> <li>You have excellent stakeholder management and relationship-building skills.</li> <li>You have the ability to manage multiple priorities in a fast-paced, international environment.</li> <li>You possess a high level of ownership, integrity and attention to detail.</li> </ul> <h4>What makes this role unique</h4> <ul> <li>Strategic exposure to some of the world's leading luxury brands.</li> <li>Regular interaction with C-suite executives, Boards of Directors and international shareholders.</li> <li>Opportunity to work across business partnering, corporate finance, business development, governance and strategic projects.</li> <li>Significant visibility within the Group and direct contribution to key investment and partnership decisions.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Position</span></strong><span>: <strong>AVP, Head of Service, Operations &amp; Transformation (Gulf / GCC)</strong></span></p><br><br><p><span><strong>Job Location: Dubai, United Arab Emirates (UAE hub supporting Qatar, Oman, Bahrain &amp; Kuwait)</strong></span></p><br><br><br><p><span><strong><u>The Role</u></strong>: The Head of Service &amp; Operations is responsible for end-to-end operational delivery across employee benefits and protection solutions, including implementation and onboarding, policy administration, billing, claims, collections and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings/Benefits, including End-of-Service and gratuity-related solutions. Based in the UAE as the primary operations hub, the role will oversee and support Qatar, Oman, Bahrain and Kuwait, ensuring consistent service delivery, effective controls and scalable processes across markets. The incumbent will enhance the customer experience, drive efficiency, leverage technology, build strong partner relationships and ensure product compliance with applicable UAE and local market regulations, as well as internal governance requirements. Working with other department heads, the incumbent will ensure the working environment, processes, guidelines and values are aligned with One MetLife and the Global Operations strategy. This role is a critical business partner in achieving financial goals, improving operating performance and maintaining a controlled environment that mitigates operational risk across policy issuance, servicing and claims processes.</span></p><br><br><br><p><span><strong><u>Key Responsibilities:</u></strong></span></p><br><br><ul><li>Design and implement an operations strategy that supports commercial commitments, financial objectives, regulatory compliance and scalable service delivery across the organisation.</li></ul><br><ul><li>Execute on operational and customer service strategy to drive an improved end-to-end customer experience, drive operational efficiency and make it easier for customers to do business with us.</li><li>Manage issuance, claims, services, and collections processes with the objective of meeting agreed service levels, quality standards, and regulatory requirements.</li><li>Establish operations guidelines to ensure the effective functioning of the provider/medical network and the appropriate parameters for claims adjudication, pricing tables, and associated cost controls.</li></ul><ul><li><span>Define and manage recovery payments and collections strategy across business lines to protect earnings and improve cash-flow discipline.</span></li><li><span>Oversee the timely and accurate consolidation of operational financial information, particularly collections and claims data, to support reporting to authorities, home office requirements, regulatory compliance and effective decision making.</span></li></ul><br><ul><li>Supervise compliance with internal policies and applicable regulatory requirements across the UAE and the supported markets (Qatar, Oman, Bahrain and Kuwait) to mitigate regulatory and conduct risks, including (as applicable) anti-money laundering (AML), counter-terrorist financing (CTF), sanctions screening, FATCA/CRS, and other local requirements. Define and manage preventive and corrective action plans associated with internal and external audits to ensure adherence to regional and global operational policies and local regulatory expectations.</li></ul><ul><li><span>Lead continuous improvement and service process re-engineering to improve operational effectiveness, customer outcomes, control standards and business-line profitability.</span></li></ul><br><ul><li><span>Responsible for strategic technological improvements/implementation to streamline processes from the UAE hub and standardize service delivery across Qatar, Oman, Bahrain and Kuwait.</span></li></ul><ul><li><span>Lead the Digital Transformation and PMO agenda for the Gulf/GCC operations function, including prioritisation and governance of transformation initiatives, delivery tracking, benefits realisation, process automation, change management, and alignment with regional and global technology roadmaps.</span></li></ul><br><ul><li>Create an effective and efficient work environment across all locations that will engage and enable associates to improve the customer experience.</li></ul><ul><li>Attract, retain and motivate high-performing talent across the operations function.</li><li>Set goals, monitor performance and evaluate results to ensure departmental and organisational objectives are met and aligned with business priorities.</li><li>Develop differentiated operational capabilities and services by leveraging technology, people and shared best practices.</li><li>Embed a Lean mindset across operations to reduce risk, remove waste and strengthen continuous improvement.</li><li>Support the agency strategy by shaping the operating model, resourcing requirements and operational processes needed to serve this channel effectively.</li><li>Ability to travel across the GCC as required (estimated 10–20%).</li></ul><br><br><p><span><strong><u>Key Relationships:</u></strong></span></p><br><br><ul><li><strong>Reports to:</strong> Regional Head of Operations</li></ul><br><ul><li><strong>Direct reports/team</strong>: 7 direct reports: Claims Lead; Billing &amp; Reconciliation Lead; Underwriting/Policy Administration Lead; Customer Service Manager; Group Savings/Benefits (End-of-Service) Operations Manager; Dental/Provider Network Lead; Digital Transformation and PMO Lead.</li><li><strong>Key Stakeholders</strong>: UAE business heads and Functional VP’s/Directors; country leads/points of contact in Qatar, Oman, Bahrain and Kuwait; local regulators and external advisors; clients, brokers and key partners</li></ul><br><br><p><span><strong><u>Candidate Qualifications:</u></strong></span></p><br><br><p><span><strong><u>Essential Business Experience and Technical Skills:</u></strong></span></p><br><br><ul><li>10+ years’ experience managing large teams within the insurance industry, with strong strategic judgement and commercial acumen.</li><li>Demonstrated leadership experience across a large, multi-site insurance service or operations organisation.</li><li>Deep understanding of key business and operational metrics, including integrated analytics and strong business and technology acumen to support data-driven transformation decisions.</li><li>Significant change agent and innovator, with the ability to drive meaningful operational transformation while balancing effectiveness, efficiency, customer experience and control.</li><li>Insurance product experience across Group and Retail lines.</li><li>Strong understanding of the regulatory and legislative environment and its impact on insurance products and operations.</li></ul><br><ul><li>Strong influence, negotiation and conflict resolution skills</li></ul><ul><li>Proven ability to work effectively in a matrixed environment.</li><li>Excellent analytical, decision-making and problem-solving skills.</li><li>Proven ability to manage multiple priorities and strong project management skills, including PMO governance, milestone tracking, dependency management and escalation of delivery risks.</li><li>Strong understanding of market needs that influence excellent customer service, with the ability to adapt MetLife’s operational delivery to create customer value.</li><li>Ability to identify and create opportunities where processes and technology can converge to improve productivity, service quality, automation and scalability.</li><li>Digital transformation leadership, including automation, workflow redesign and adoption of scalable technology solutions.</li><li>Strong PMO discipline with the ability to govern complex initiatives, manage dependencies and translate strategy into measurable delivery outcomes.</li><li>Data-led operational management, using analytics and performance metrics to identify opportunities, monitor benefits and improve decision making.</li><li>Change management and stakeholder engagement skills to embed new ways of working across multi-market operations.</li><li>Strong compliance, risk management and audit orientation.</li><li>Ability to partner effectively with senior executives across distribution, operations, product, finance, Human Resources and other enabling functions.</li><li>Ability to attract, coach, mentor and develop talent.</li></ul><br><ul><li>Fluent in English required. Arabic preferred; additional languages relevant to the Gulf market are an advantage.</li></ul><br><br><p><span><strong><u>Leadership Competencies:</u></strong>&nbsp;</span></p><br><br><ul><li><strong>Thinks Strategically</strong> – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.</li><li><strong>Motivates People</strong> – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.&nbsp;</li><li><strong>Seizes Opportunity</strong> – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.</li><li><strong>Models our Values</strong> – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.</li><li><strong>Focuses on Customers</strong> – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.</li><li><strong>Drives Results</strong> – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.</li></ul><br><br><p><span><strong><u>MetLife:&nbsp;</u></strong></span></p><br><br><p><span>MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.&nbsp;</span></p><br><br><br><p><span>We are one of the largest institutional investors in the U.S. with more than $588.7 billion in total assets under management as of December 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.</span></p><br><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Be the one building AI-powered experiences where they matter most.</b></span></p><br><br><p><span>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.</span></p><br><br><p><span>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries&nbsp;– moving AI from possibility to production in real-world enterprise environments every day.</span></p><br><br><p>The&nbsp;<b>Genesys Principal AI Solution Architect</b>&nbsp;is&nbsp;a&nbsp;senior&nbsp;presales&nbsp;AI&nbsp;specialist who&nbsp;operates&nbsp;across&nbsp;three&nbsp;core&nbsp;motions: &nbsp;</p><br><ul><li>Driving&nbsp;strategic AI opportunities&nbsp;with&nbsp;customers and&nbsp;sales&nbsp;teams&nbsp;&nbsp;</li><li>Scaling the field through reusable assets, technical enablement, and coaching&nbsp;</li><li>Shaping product and go-to-market direction through real-world customer and field feedback&nbsp;&nbsp;</li></ul><p>This role requires a blend of deep AI technical acumen, exceptional&nbsp;sales, communication, and executive storytelling&nbsp;skills, and the ability to translate complex capabilities into clear, actionable business value.&nbsp;</p><br><p><b>Key Responsibilities:</b>&nbsp;</p><br><ul><li><b>Design end-to-end AI systems for customer experience use cases.&nbsp;</b>Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows,&nbsp;tools,&nbsp;and orchestration layers. Define how AI interacts across the full journey (self-service, agent&nbsp;copilot,&nbsp;journey management, and&nbsp;back-office&nbsp;automation), including fallback strategies, human handoff, and failure handling. &nbsp;</li><li><b>Optimize&nbsp;retrieval-augmented generation (RAG) and knowledge architectures to extend Genesys solutions where&nbsp;required</b>.&nbsp;Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data. Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.&nbsp;</li><li><b>Establish AI evaluation frameworks and quality measurement strategies</b>.&nbsp;Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.&nbsp;</li><li><b>Engineer contextual AI experiences that&nbsp;leverage&nbsp;real-time data and conversation state</b>.&nbsp;Design how AI systems incorporate dynamic&nbsp;context&nbsp;such as customer data, interaction history, and external signals.&nbsp;Optimize&nbsp;context&nbsp;management&nbsp;and prompt structure to maximize relevance while managing token limits and response quality. Ensure AI interactions&nbsp;remain&nbsp;coherent, personalized, and aligned across channels and touchpoints.&nbsp;</li><li><b>Design for scalability, latency, and cost efficiency in enterprise environments</b>.&nbsp;Evaluate and&nbsp;optimize&nbsp;AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale. Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver&nbsp;performant&nbsp;and economically&nbsp;viable&nbsp;solutions. Ensure designs meet enterprise expectations for reliability and responsiveness.&nbsp;</li><li><b>Leverage expert-level knowledge of Genesys AI capabilities&nbsp;</b>to articulate and&nbsp;demonstrate&nbsp;product value to customers and prospects.&nbsp;</li><li><b>Support pre-sales activities</b>&nbsp;such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.&nbsp;</li><li><b>Design and deploy&nbsp;AI&nbsp;prototypes&nbsp;in sandbox&nbsp;</b>and/or customer development environments to&nbsp;validate&nbsp;use cases, integrations, latency, and success criteria<b>,&nbsp;</b>and to highlight the differentiated value of Genesys AI.&nbsp;</li><li><b>Partner with account teams and&nbsp;Professional Services&nbsp;to transition successful prototypes into production pilots&nbsp;</b>supporting technical&nbsp;handoff,&nbsp;hardening, KPI alignment, and business outcome validation.&nbsp;</li><li><b>Build integrations to&nbsp;third-party systems via RESTful APIs and emerging interoperability patterns such as MCP and A2A</b>&nbsp;showcasing&nbsp;the art of the possible&nbsp;with&nbsp;Genesys Cloud AI solutions.&nbsp;</li><li><b>Develop reusable technical assets&nbsp;</b>and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.&nbsp;</li><li><b>Provide technical feedback and strategic insights to&nbsp;Product Management and Engineering&nbsp;</b>on AI product design, implementation considerations, and customer-driven enhancements.&nbsp;</li><li><b>Influence CIO/CTO-level stakeholders and position Genesys</b>&nbsp;as integral to an organization’s broader IT and transformation strategy.&nbsp;</li></ul><p><b>Requirements:</b>&nbsp;</p><br><ul><li><b>AI Architecture &amp; Technical Judgment:</b>&nbsp;Hands-on experience&nbsp;designing&nbsp;modern AI solutions&nbsp;for customer experience&nbsp;orchestration&nbsp;and contact center use cases&nbsp;using the right&nbsp;mix of&nbsp;classic ML, NLU/NLP,&nbsp;retrieval-based systems,&nbsp;LLMs, orchestration patterns,&nbsp;tool&nbsp;use&nbsp;and agentic&nbsp;approaches. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.&nbsp;</li><li><b>Enterprise Integration &amp; Real-Time Design:</b>&nbsp;Expertise&nbsp;integrating AI solutions with enterprise platforms, knowledge sources,&nbsp;RESTful&nbsp;APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to&nbsp;design&nbsp;for&nbsp;real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.&nbsp;</li><li><b>Evaluation, Governance &amp; Observability:</b>&nbsp;Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.&nbsp;</li><li><b>Executive Communication &amp; Field Enablement:</b>&nbsp;Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.&nbsp;</li><li><b>Prompt Design &amp; AI Workflow Optimization</b>: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.&nbsp;</li><li><b>Technical Demonstration Prowess:&nbsp;</b>Proven&nbsp;ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.&nbsp;</li><li><b>Sales&nbsp;Acumen</b>:&nbsp;Demonstrated&nbsp;success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.&nbsp;</li><li><b>Business&nbsp;Value&nbsp;Orientation:</b>&nbsp;Ability to&nbsp;identify&nbsp;opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.&nbsp;</li><li><b>Executive&nbsp;Presence:&nbsp;</b>Proven&nbsp;ability to influence CIO/CTO decision-makers.&nbsp;</li><li>Strong understanding of the Genesys Cloud platform and Genesys AI preferred.&nbsp;</li><li>Foundational understanding of programming concepts (Python preferred).&nbsp;</li><li>Fluency in English and Arabic languages.</li><li>French language fluency as a plus.</li></ul><p>#LI-MC1</p><br><br><p><span><b>Working at Genesys</b></span></p><br><ul><li><span><b>AI at enterprise scale</b>&nbsp;– Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+&nbsp;new AI features were released in the last fiscal year.</span></li><li><span><b>A flexible-first culture</b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.</span></li><li><span><b>Growth in the AI era</b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.</span></li><li><span><b>Time to recharge and give back</b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.</span></li><li><span><b>Recognized globally </b>– Genesys is </span><span><u>Great Place to Work®</u></span><span>certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.</span></li></ul><p><span>Learn more about our culture, AI innovation and sustainability commitments through our </span><span><u>Careers site</u></span><span> and </span><span><u>Sustainability Report.</u></span></p><br><br><p><span><b>What Happens After You Apply</b></span></p><br><p><span>After you apply, here's what you can typically expect:</span></p><br><ul><li><span>Our Talent Acquisition team reviews your application with the hiring team.</span></li></ul><ul><li><span>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
</span></li></ul><ul><li><span>Next, you'll meet the hiring manager and other members of the interview team.</span></li></ul><ul><li><span>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.</span></li></ul><ul><li><span>After interviews are complete, our team will follow up with the final steps.</span></li></ul><p><span>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.</span></p><br><br><p><span><b>Stay Connected</b></span></p><br><p><span>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.</span></p><br><p><span><u>Get notified about relevant opportunities</u></span><span>.</span></p><br><br><span><b>Be the one building what's next - where AI, experience and impact come together.</b></span><br><p><span><b>Employee Referral</b></span></p><br><p><span>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.</span></p><br><br><p><span><b>About Genesys:</b></span></p><br><p><span>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit&nbsp;</span><span>www.genesys.com</span>.</p><br><br><p><span><b>Reasonable Accommodations:</b></span></p><br><p><span>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at</span> reasonable.accommodations@genesys.com.</p><br><br><p><span>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</span></p><br><p><span>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.</span></p><br><br><p><span><b>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,&nbsp;marital status, domestic partner status,&nbsp;national origin, genetics, disability,&nbsp;military and&nbsp;veteran status, and other protected characteristics.</b></span></p><br><br><p><i>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.<br>Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.<br>Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.<br>SCOPE / BUSINESS CONTEXT&nbsp;<br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort&nbsp;<br>Number of Direct Reports – 18<br>Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br>CANDIDATE PROFILE&nbsp;<br>Experience&nbsp;<br>Previous experience with a large scale or multi-site EBC environment&nbsp;<br>Skills and Knowledge&nbsp;<br>Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure<br>Possesses excellent telephone sales skills<br>Strong customer development and relationship management skills<br>Ability to set accurate revenue goals for team<br>Ability to interpret market data and apply to sales strategy<br>Ability to implement successful sales strategies for multiple properties<br>Knowledge of all Marriott Lodging products, cultures and brand strategies<br>Knowledge of need time strategy as developed by Revenue Management<br>Knowledge of contractual agreements and legal implications<br>Knowledge of food trends, food and beverage composition and menu planning<br>Effective sales skills to upsell products and services<br>Ability to manage and balance large group and local catering business<br>Knowledge of marketing strategies<br>Knowledge of group business<br>Knowledge of operations and associated challenges for all brands<br>Financial management skills e.g., ability to analyze P&amp;L statements, develop operating budgets, forecasting and capital expenditure planning<br>Strong communication skills (verbal, listening, writing)<br>Effective decision making skills<br>Ability to influence others<br>Effective coaching and development skills<br>Strong organization skills<br>Ability to use standard software applications and hotel systems including SFA, NGS,Opera S&amp;C&nbsp;Delphi, PMS, MARSHA, etc.<br>Strategic planning skills<br>Ability to evaluate business trends and modify business strategies accordingly<br>Ability to execute against the strategy; drive results<br>Strong problem-solving skills<br>Strong consensus building skills<br>Strong analytical skills<br>Good negotiation skills<br>Effective change management skills<br>Effective conflict management skills<br>Strong customer and associate relation skills<br>Ability to develop and maintain relationships e.g., associates, customers, vendors<br>Basic legal knowledge related to hotel operations<br>Strong presentation and platform skills<br>Good training/facilitator skills<br>Ability to effectively manage labor productivity<br>Knowledge of governmental regulations and all health and safety standards&nbsp;<br>Education or Certification<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred<br>Education or Certification&nbsp;<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferre<br>Sales and Marketing:<br>Provides sales functional expertise to participating hotels.&nbsp;<br>Maximizes revenue by upselling packages and creative food and beverage.&nbsp;<br>Sets direction to ensure that Sales Team achieves goals.&nbsp;<br>Understands and achieves team and individual goals.&nbsp;<br>Provides critical input to market leaders for development of property and overall market sales strategy.<br>Participates in weekly sales strategy meetings.<br>Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.<br>Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.<br>Works with market leadership to encourage non-participating or new hotels to join the sales office<br>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel leaders to improve sales results.<br>Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.<br>Reviews turnover to the Event Planning team for consistency and completion.<br>Works with Director and/or other appropriate leaders to develop, implement and maintain Sales office standards.&nbsp;<br>Reviews turnover to hotels for consistency and completion.&nbsp;<br>Reviews and monitors Sales Office call volume; sets schedule by operating hours and shift levels based on volume; recommends changes in staffing as needed<br>Revenue Management&nbsp;<br>Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.<br>Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.<br>Monitors local, regional and International business outlook and provides updates to Revenue Management.<br>Guest Satisfaction:<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.&nbsp;<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.&nbsp;<br>Ensures transfer of accurate, complete and timely information to operating departments at the properties.&nbsp;<br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of Director, Sales Office as appropriate.&nbsp;<br>Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement. Shares recommendations to address guest service issues with team.&nbsp;<br>Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.&nbsp;<br>Supports the customer recognition program in effect at the X Sales Office.&nbsp;<br>Human Resources:<br>Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties.&nbsp;<br>Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.&nbsp;<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.&nbsp;<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.&nbsp;<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.&nbsp;<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.&nbsp;<br>Administers sales bonus and incentive programs.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members (Golden Circle Award, customer letters etc.).&nbsp;<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.&nbsp;<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.&nbsp;<br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).&nbsp;<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.&nbsp;<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).&nbsp;<br>Financial Management&nbsp;<br>Participates in the development of annual shared service operating budget.&nbsp;<br>Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.&nbsp;<br>Prepares weekly and period end P&amp;L critiques.&nbsp;<br>Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate.&nbsp;<br>MANAGEMENT COMPETENCIES<br>LEADERSHIP<br>Sales and Marketing Management<br>: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals.&nbsp;<br>Revenue Management<br>: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.<br>Guest Satisfaction<br>: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.<br>Human Resources<br>: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.<br>Financial Management<br>: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.&nbsp;<br>TECHNICAL EXPERTISE<br>Guest Satisfaction<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.<br>Ensures transfer of accurate, complete and timely information to operating departments at the property.<br>Ensures effective resolution of guest issues that arise as a result of the sales process.&nbsp;Brings issues to the attention of property leadership team as appropriate.<br>Leads guest satisfaction review sessions with Sales Team to identify areas of improvement.&nbsp;Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.<br>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Ensures that a customer recognition program is in effect in the sales office.<br>Human Resources<br>Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the properties.<br>Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.<br>Administers sales bonus and incentive programs.<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably.&nbsp;Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.<br>Manages associate progressive discipline procedures for areas of responsibility.&nbsp;Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) .<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).<br>Financial Management<br>Manages operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Manages appropriate staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.<br>Processes period end reporting and critique. Communicates financial results to appropriate stakeholders.<br>Understands the operation’s impact on the overall financial goals of the hotel and educates staff on details as appropriate.<br>OTHERS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Notify Loss Prevention/Security of any guest reports of theft<br>Policies and Procedures<br>Follow company, hotel and department policies and procedures.<br>Follows Marriott International Hotels Limited Regional Office policies and procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Perform other reasonable job duties as requested by Supervisors and Management.<br>Working hours as required to do your job but normally not less than 48 hours per week.<br>Guest Relations<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.<br>Communication<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.<br>Physical Tasks<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Read and visually verify information in a variety of formats (e.g., small print).<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott Internati</span> </div>

Hotel <br><br>The Lana<br><br> Division & Department <br><br>Engineering - Engineering & Maintenance<br><br> Job Title <br><br>Electrician<br><br> Contract Type <br><br>Permanent<br><br> Status <br><br>Full time<br><br>Position Overview<br><br>We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.<br><br>Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.<br><br>We care about your career and are known for having the absolute best people in the industry. When you join us an Electrician you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.<br><br>What You'll Get<br><br>As an Electrician at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:<br><br>Competitive Salary Package World-class Development Opportunities Complimentary stays with breakfast included in our sister Dorchester Collection hotels.50% off at bars and restaurants within all of our sister Dorchester Collection hotels Meals on Duty Private Medical Insurance Life Insurance Flight Allowance every 24 months Shared Company Accommodation Company provided transportation to and from work Uniform provided by the Company with complimentary laundry Service Charge<br><br>What You'll Do<br><br>You’ll love what you do and take pride in delighting our guests:<br><br>You will be responsible for inspecting, diagnosing, maintaining and repairing electrical equipment and to ensure work is done to code. Perform preventive maintenance and tests all electrical systems, sub-systems and equipment which includes disassembly, replacement, cleaning and repair. Assembles and disassembles power and lighting equipment for exhibits, meetings and banquets. Complete electrical maintenance work orders from all departments on a timely basis, participate in the preventive maintenance program for all building equipment and rooms, and complete other special projects assigned. Responds to guest calls, resolves guest complaints and responds to emergency situations to ensure our guests receive nothing but the best experience. You’ll also maintain engineering area, clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Electrician, you’ll have the opportunity to bring these to life and continue to create our legacy. Will ensure implementation of Dorchester Collection Policies, Standards and Procedures in relation to Engineering fairly and consistently. Will be aware of all existing departmental job safety analysis and strive to work in an accident-free manner and to create a safe working environment for self and for others.<br><br>The items shared are the essence of a day in the life of an Electrician, but we’ll make sure you are provided with specifics on how we care for our hotel.<br><br>What You'll Bring<br><br>You’ll bring your unique personality and passion to the role and the team. Diploma in Electrical Engineering or 2 Years Trade Course on Electrical. Technical Trade Course Certificate in Electronic/Electrical/Mechanics/HVAC-R or related. Electronic Technician certification or comparable certification or licensure required. Technical training in HVAC-R/electrical/Mechanical/plumbing. At least 3 years’ experience in facility management with minimum 1 year in international 5-star Hotel luxury brand. Minimum 2 years of hands-on experience in an Electrician or similar role. Pre-Opening experience is preferred. You have a talent for Equipment Maintenance - Performing routine maintenance on various MEP systems and equipment. Repairing Electrical related equipment or systems using the needed tools. Knowledge of materials, methods, and the tools involved in the construction or repair of buildings or other structures such as walkways, parking lots, and guest facilities. Knowledge of relevant equipment, policies, procedures. Able to read Building, Air-conditioning, Refrigeration and Electrical drawings. Analytical & critical thinking skills. Able to gather and organize information using a logical and systematic process. Able to work alone with minimum supervision and within a team. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfort<br><br>Position location Job Location <br><br>United Arab Emirates<br><br> Location <br><br>Dubai

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Clinical Pharmacist is responsible for optimizing patient medication therapy, ensuring safe and effective use of medicines, and providing expert pharmaceutical care within hospital and clinical settings. The role involves close collaboration with physicians, nurses, and multidisciplinary healthcare teams to develop, monitor, and review patient-specific treatment plans while promoting evidence-based practice and medication safety.<br><br>Responsibilities:<br><ul> <li>Supervise junior staff and ensure their abidance to going rules and policies as applied and implemented in the section/department/organization, as per requirement.</li> <li>Participate in department/organization/regulatory bodies’ clinical projects.</li> <li>Optimize patient care in defined wards/units by planning, managing, monitoring, advising and reviewing specialist pharmaceutical care programs for patients.</li> <li>Undertake a medication review/ history of newly admitted patients to identify problems or medication issues that may influence the patients’ treatment plan, including simplifying complex regimes for patients in designated wards.</li> <li>Formulate treatment plans for inpatients, considering their presenting symptoms, medical history (including previous responses to medication), and the evidence base for pharmacological approaches in that condition. These treatment plans can be presented at multidisciplinary meetings for discussion and review.</li> <li>Discuss future treatment options with patients /carers. This will involve the provision of patient specific information and discussion of the risks and benefits of various options, to aid concordance.</li> <li>Assume responsibility for patient-specific pharmacotherapy plan to ensure optimal outcomes.</li> <li>Conduct clinical evaluations to assess mediaction use appropriatness.</li> <li>Conduct clinical review of drugs for addition/deletion from formulary.</li> <li>Actively participate in patient care rounds with other members of the healthcare team.</li> <li>Review medication orders and patient medication profiles for appropriateness of therapy.</li> <li>Verify and monitor medication orders for drug interactions, duplication and omission therapy, allergies, adverse reactions, and recommend appropriate formulary alternatives as needed.</li> <li>Calculate and confirm pharmaceutical dosage (paediatric doses, IV admixtures, TPN, chemotherapy, etc).</li> <li>Liaise with physicians, nurses and other fellow health care professionals to ensure the delivery of safe, effective and economic drug treatment.</li> <li>Interpret laboratory tests and other diagnostic tools to assess safety and effectiveness of drug therapy for individual patients, and recommend changes to practice and policy in line with updated evidence based medicine.</li> <li>Document therapeutic recommendations in the patient’s medical record and pharmacy intervention forms.</li> <li>Supervise the safe and competent use of all pharmacy equipment used in their area of practice.</li> <li>Provide regular attendance at multidisciplinary team meetings and medication review sessions making clinical decisions, and able to support these when challenged with a logical rationale and evidence base.</li> <li>Provide specialist advice and information on the safe, cost-effective and evidenced based use of medication.</li> <li>Implement pharmaceutical care initiatives based on local and organization wide, and other national guidelines relevant to needs of patients and medication management frameworks.</li> <li>Optimize patient compliance with prescribed treatments by planning and delivering medication education to patients and carers on an individual or group basis, prior to discharge.</li> <li>Follow appropriate procedures for dispensing medication prescriptions.</li> <li>Conduct clinical audits and chart review on patient profiles, to ensure the accuracy, legality, safety and efficacy of prescribed medications in line with federal and local regulations as well as international standards.</li> <li>Advice the manager on potential service developments within own clinical area of work, and any associated procedural changes arising from suggested initiatives.</li> <li>Act as drug information and education resource for patients, students, colleagues, medical and nursing staff, and other healthcare professionals.</li> <li>Perform other related duties as assigned.</li> <li>Demonstrate competency in the use of all equipment, patient appliances and aids used in their service area.</li> <li>Report all &nbsp;incidents and complaints &nbsp;at service level immediately for appropriate action to be taken, as per organization’s policy.</li> <li>Ensure that medications are stored appropriately and securely.</li> <li>Participate effectively in quality improvement and medication safety initiatives related to their service area.</li> <li>Comply with all regulatory, safety and quality control programs and procedures for his service area as applicable, including but not limited to regulatory licensing, accreditation standards, organizational policies and procedures, etc…</li> <li>Ensure patient confidentiality.</li> <li>Ensure implementation of medication management and use policies and procedures related to their service area.</li> <li>Participate as required in investigational drug research programs and clinical initiatives.<br> Education&nbsp;&nbsp;&nbsp;Participate in training and education sessions for department staff and other healthcare professionals in the safe and secure handling of drugs and equipment, prescribing (whenever applicable), administration and treatment and management i.e. teaching, induction, peer review, case studies, and clinical presentations.</li> <li>Participate in department programs/committees, various hospital committees and staff meetings, as assigned.</li> <li>Participate in the orientation and training of new employees.</li> <li>Ensure appropriate internal and external sharing of information based on governing policies and procedures.</li> <li>Maintain professional knowledge by attending lectures, seminars or on-line education units.</li> <li>Complete and maintain all regulatory requirements including licensure and certification and other mandatory training within established time frames.</li> <li>Keep abreast of all developments pertaining to pharmaceutical care and other specialty related matters.</li></ul><br>Qualifications:<br><p>Qualification :-&nbsp;</p><br><p>&nbsp;Special Certificate:-&nbsp;</p><br><p>&nbsp;&nbsp;&nbsp;Required:&nbsp;<br> 1. BSc. Degree at least 3 years of experience as a clinical pharmacist or with clinical responsibilities.<br> * UAE National: NLT 1 year as clinical pharmacist or with clinical responsibilities.<br> 2. Doctor of Pharmacy Degree ( Pharm D) : at least 1 year experience as a clinical pharmacist.<br> 3. Post baccalaureate Pharm D : at least 1 year experience as a clinical pharmacist.<br> 4. Post baccalaureate M.S: at least 1 year experience as a clinical pharmacist<br> &nbsp;</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>