Human Resources Manager Jobs in UAE

At Terracotta – Driving Business Growth in Recruitment, Outsourcing & Corporate Services We are a leading outsourcing company in the UAE, delivering recruitment, manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and corporate solutions across the region.<br>We are currently recruiting an White Collar HR Operations Specialist (Arabic Speaker) to join our growing outsourcing division. This role is ideal for a proactive, organized, and client-focused professional who can manage employee onboarding processes, client coordination, and administrative operations efficiently.<br>Position: White Collar Onboarding Specialist (Arabic Speaker) Location: Abu Dhabi (Onsite – Full Time) Employment Type: Full-Time Immediate Joiners Preferred<br>Key Responsibilities:Employee Onboarding & Induction• Manage end-to-end onboarding process for outsourced employees• Coordinate joining formalities, document collection, and induction sessions• Ensure a smooth employee onboarding experience from offer acceptance to joining<br>Client Coordination• Act as the key point of contact for clients regarding onboarding updates and manpower deployment• Coordinate requirements, joining schedules, and employee documentation with clients• Maintain strong professional relationships with client stakeholders<br>Visa & PRO Coordination• Coordinate visa processing, labour documentation, Emirates ID, medicals, and related formalities• Liaise with internal PRO teams and external stakeholders to ensure timely processing• Track visa status and maintain accurate records<br>Payroll & HR Administration• Support monthly payroll inputs such as attendance, leaves, new joiners, and final settlements• Maintain employee records and HR documentation accurately• Assist with employee queries related to onboarding, payroll, and HR processes<br>Qualifications & Experience Fluency in English and Arabic is Mandatory Previous experience in onboarding, HR operations, outsourcing, or employee coordination roles Strong understanding of UAE visa and onboarding processes preferred Exposure to payroll coordination is an advantage Excellent communication and client handling skills Strong organizational and multitasking abilities Fast learner with a proactive attitude<br>Important Notes (Read Carefully)• Role is onsite full-time in Abu Dhabi• Immediate joiners will be given preference• Candidates with outsourcing / manpower industry experience are highly preferred<br>At Terracotta, your voice counts, your ideas matter, and your success is celebrated.

<ul><li><p>We are seeking a Human Capital Senior Associate to contribute to payroll administration, employee records management, HR systems support, and day-to-day people operations activities. This position requires strong analytical capabilities, advanced spreadsheet skills, and experience working within structured HR environments.</p><ul><li><p>Assist with monthly payroll preparation, including employee data verification, allowances, deductions, overtime records, and payroll reconciliations.</p></li><li><p>Maintain employee information across HR platforms, ensuring data accuracy, consistency, and confidentiality.</p></li><li><p>Coordinate administrative aspects of recruitment activities, including candidate scheduling, documentation, and hiring records.</p></li><li><p>Ensure HR processes are carried out in line with applicable UAE employment regulations and internal procedures.</p></li><li><p>Generate and maintain workforce reports, payroll summaries, trackers, and management information using advanced Excel functions.</p></li><li><p>Support employee onboarding, exits, and related administrative processes.</p></li><li><p>Maintain records relating to attendance, leave management, employment documentation, visas, and workforce administration.</p></li><li><p>Provide first-level support for employee queries related to payroll, HR systems, and operational HR matters.</p></li><li><p>Collaborate with internal teams and external service providers to ensure efficient delivery of HR services.</p></li></ul><p><br></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Mandatory Requirements</strong></p><ul><li><p>Candidates must be UAE National only</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum 2 years of experience in HR Operations, People Operations, Payroll Administration, or a similar function.</p></li><li><p>Demonstrated experience supporting payroll processes within the UAE.</p></li><li><p>Working knowledge of UAE employment legislation and HR compliance practices.</p></li><li><p>Experience using HR systems, HRIS platforms, or ERP solutions.</p></li><li><p>Experience preparing workforce, payroll, or HR analytics reports.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Advanced Excel capability, including formulas, lookups, pivot tables, reporting, and data analysis.</p></li><li><p>Strong understanding of payroll inputs and payroll-related processes.</p></li><li><p>Proficiency in Microsoft Office applications.</p></li><li><p>Experience working with enterprise HR or payroll systems.</p></li></ul><p><strong>Competencies</strong></p><ul><li><p>Strong analytical and numerical aptitude.</p></li><li><p>Excellent attention to detail and accuracy.</p></li><li><p>Ability to manage multiple assignments and deadlines simultaneously.</p></li><li><p>Professional handling of confidential employee information.</p></li><li><p>Strong communication and stakeholder coordination skills.</p></li><li><p>Ability to interpret data and present meaningful insights.</p></li><li><p>Proactive approach to issue resolution and process improvement.</p></li></ul><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration, Accounting, Finance, or a related discipline.</p></li></ul><p><strong>Preferred Requirements</strong></p><ul><li><p>Experience supporting talent acquisition or recruitment coordination activities.</p></li><li><p>Exposure to employee lifecycle administration, including onboarding and separation processes.</p></li><li><p>Previous experience within a large corporate, financial services, government-related, or highly regulated organization.</p></li></ul></li></ul>

<ul><li>Administer employee onboarding processes, ensuring new hires have a seamless transition and receive all necessary resources and training.</li><li>Maintain accurate and confidential employee records, using HRIS software to track personnel data and ensure compliance with labor laws.</li><li>Coordinate and schedule training sessions and workshops, fostering employee development and enhancing team capabilities.</li><li>Assist in payroll processing by collecting and verifying attendance records, ensuring timely and accurate compensation for all employees.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>1-3 years of experience in HR administration or a similar role within a corporate setting.</li><li>Certification in HR management (e.g., SHRM-CP, PHR, or equivalent) is a strong plus.</li><li>Experience in handling sensitive employee information with confidentiality and integrity.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Responsible to transport staff to and from the clinic in a safe and professional way. The driver is responsible for ensuring the safety of all passengers while operating the assigned vehicle and to ensure the assigned vehicle is always in a safe operating condition.&nbsp;</span></span></p><br><br>Responsibilities:<br><ul><li><p><span>Transportation of staff to clinic timely and safely.</span></p><br></li><li><p><span>Ensure you have the list of staff to pick and drop and any new staff pick up has to be with the approval of your manager.</span></p><br></li><li><p><span>Conducts established safety and operational inspection of assigned vehicle daily.</span></p><br></li><li><p><span>It is the responsibility of the staff to reach the pick-up point 5 minutes prior to the scheduled time and ensure you will not wait more than 5 minutes for any staff.</span></p><br></li><li><p><span>Company van route should not be changed for any staff.</span></p><br></li><li><p><span>In case of any location change of any staff, it will be informed by facilities manager.</span></p><br></li><li><p><span>Deliver important documents, Passports, Uniforms, parcels, claim form, to respective clinics and corporate office.</span></p><br></li><li><p><span>Ensure deliveries have been signed and delivered to the correct recipient.</span></p><br></li><li><p><span>Ensure vehicle is kept clean, tidy and in good working condition always.</span></p><br></li><li><p><span>Ensure vehicle is given regular/day-to-day maintenance checks, oil change, water, battery, brakes and tyres etc.</span></p><br></li><li><p><span>Ensure safe driving practises and high standards of service to employees.</span></p><br></li><li><p><span>Maintains current required licenses and certificates.</span></p><br></li><li><p><span>Notifies appropriate individuals of any delays in scheduled route.</span></p><br></li><li><p><span>Assists with other routes when breakdown or other unusual circumstances occur as assigned.</span></p><br></li></ul><p><span>As part of your job as a Driver Cum Messenger you are assigned to support Laboratory by doing the following:&nbsp;</span></p><br><ul><li><p><span>Collect the blood sample box from the medical centers along with the register book.</span></p><br></li><li><p><span>&nbsp;Diligently bring it to the laboratory and hand it over to the office boy who will collect it from you.</span></p><br></li><li><p><span>Ensure you drive safer so that the sample box does not shake and is in a good condition while collecting it from each center.</span></p><br></li><li><p><span>The above should be done on all day as per the timings assigned to you.</span></p><br></li><li><p><span>Weekly once you must collect all the lab requirement from the Clinic General Store and deliver it at the clinic.</span></p><br></li></ul><br>Qualifications:<br><p><span><span>Driver’s License</span></span></p><br> </div>

<p>ServiceNow Senior Technical Consultant – IT Workspace Service Delivery (WSD)</p><p>Job Summary</p><p>We are seeking a highly skilled ServiceNow Senior Technical Consultant with deep expertise in Workplace Service Delivery (WSD) and strong, end-to-end platform capability. This role is ideal for someone who can translate complex workplace experience, employee journey, and service-automation requirements into scalable, enterprise-grade ServiceNow solutions. You will play a key role in modernizing employee services, improving service efficiency, and driving digital workplace transformation across the enterprise.</p><p>Key Responsibilities</p><ul><li>Oversee the end-to-end delivery of ServiceNow WSD solutions, including Workplace Case Management, Workplace Reservations, Space Management, Visitor Management, and Workplace Service Portal experiences.</li><li>Partner with facilities, HR, security, real-estate, and IT teams to understand workplace operations and design intuitive, efficient service experiences.</li><li>Implement and optimize workplace reservation workflows, space utilization models, floor mapping, and workplace case processes.</li><li>Deliver high-quality development and configuration across the ServiceNow platform, applying best practices in scripting, UI/UX, Flow Designer, and IntegrationHub.</li><li>Provide technical leadership and guidance to project teams, ensuring alignment with architectural standards, governance, and workplace data-quality frameworks.</li><li>Support integrations between ServiceNow WSD and building management systems, IoT sensors, access control systems, HR platforms, and ITSM processes.</li><li>Contribute to continuous improvement initiatives by enhancing workplace visibility, improving employee experience, and enabling data-driven workplace operations.</li><li>Stay current with ServiceNow roadmap updates, particularly advancement within the WSD suite, Employee Center, and related platform capabilities.</li></ul><p>Required Experience &amp; Skills:</p><ul><li>7+ years of experience implementing ServiceNow solutions, with at least 4+ years focused on Workplace Service Delivery or related Employee Workflow applications.</li><li>Strong understanding of Workplace operations, facilities management, space planning, reservations, and employee experience design.</li><li>Expertise in configuring Workplace Case Management, Reservations, Space Management, and Visitor Management; experience with floor mapping and CAD/BIM integrations is advantageous.</li><li>Ability to design scalable, secure, and complaint WSD architectures aligned with enterprise governance standards.</li><li>Proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and Service Portal / Employee Center configuration.</li><li>Experience collaborating with facilities, HR, security, and workplace operations teams.</li><li>Experience working within Agile delivery environments.</li><li>Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant ServiceNow certifications (CIS-Workplace Service Delivery, CIS-Employee Service Management, CSA) preferred.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.</p><br><br>Job Description<br><br><p>• HR Administration: Prepare and process HR documentation such as employment contracts, transfer letters, and memos. Ensure proper filing and recordkeeping of all employee documents in physical and digital formats.</p><br><p>• Employee Records: Maintain up-to-date employee information in HR systems and ensure compliance with data protection and confidentiality policies.</p><br><p>• Onboarding Coordination: Facilitate the onboarding process for new hires, including orientation scheduling, welcome kits, and documentation collection.</p><br><p>• Leave Management: Track and record employee leave, absences, and attendance. Coordinate with payroll for timely submission of leave and attendance reports.</p><br><p>• Employee Engagement: Assist in organizing employee activities, events, and wellness programs. Support internal communications and engagement initiatives.</p><br><p>• Compliance: Ensure adherence to company policies, labor laws, and regulations. Assist in updating and communicating HR policies and procedures.</p><br><p>• Payroll Support: Provide administrative support for payroll processing by submitting necessary documentation and verifying employee information.</p><br><p>• Reporting: Generate regular HR reports, such as headcount, turnover, and training completion, and submit them to the Manager, People &amp; Culture.</p><br><p>• Communication: Act as a point of contact for employee queries regarding HR policies, benefits, and procedures. Respond promptly and professionally.</p><br><p>• Collaboration: Work closely with all departments to support HR needs and contribute to a collaborative and inclusive workplace culture.</p><br><br>Qualifications<br><br><p>• High School diploma or equivalent; additional qualification in Human Resources, Business Administration, or related field is a plus.</p><br><p>• Previous experience in HR coordination or administrative support, preferably in the hospitality industry.</p><br><p>• Strong organizational skills with attention to detail and accuracy.</p><br><p>• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with HR Information Systems (HRIS) is an advantage.</p><br><p>• Excellent interpersonal and communication skills with a service-oriented mindset.</p><br><p>• Ability to manage multiple tasks efficiently in a fast-paced environment.</p><br><p>• Strong time management and problem-solving abilities.</p><br><p>• High level of confidentiality, integrity, and professionalism.</p><br> </div>

<p>Job Title: Driver</p><p>Work Location: Abu Dhabi</p><p>Experience: 4 Years in Abu Dhabi</p><p><br></p><p>We are looking for an experienced and responsible Driver to provide safe and reliable transportation for staff in Abu Dhabi. The ideal candidate should have strong knowledge of Abu Dhabi roads, map routing, and good communication skills.</p><p><br></p><p>Key Responsibilities</p><ul><li>Drive staff safely and professionally to and from offices, residences, meetings, and other locations.</li><li>Have strong knowledge of Abu Dhabi roads, locations, and routes.</li><li>Use Google Maps and other navigation applications for accurate route planning.</li><li>Ensure timely pick-up and drop-off of staff.</li><li>Maintain the vehicle in clean and good working condition.</li><li>Follow UAE traffic rules and ensure safe driving at all times.</li><li>Assist staff with luggage or other basic requirements when needed.</li><li>Maintain professionalism and confidentiality while dealing with staff.</li><li>Report any vehicle issues, accidents, or maintenance requirements to management.</li></ul><p><br></p><p>Requirements</p><ul><li>Minimum 4 years of driving experience in Abu Dhabi.</li><li>Previous experience driving for staff / company employees is required.</li><li>Strong knowledge of Abu Dhabi map routing and local roads.</li><li>Valid UAE Driving License.</li><li>Good communication skills in English.</li><li>Good knowledge of UAE traffic rules and regulations.</li><li>Responsible, punctual, polite, and well-presented.</li><li>Must have a safe driving record and a professional attitude.</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Overview<p>We are seeking a Comprehensive Support professional to provide operational and administrative support to an autonomous vehicle operations team.</p><br><br><p>The position will help strengthen and standardize internal operational processes while coordinating the full personnel lifecycle, including onboarding, training, day-to-day workforce management and offboarding.</p><br><br>Key Responsibilities<ul><li><p>Work collaboratively with operational teams to standardize and strengthen internal support functions.</p><br><br></li><li><p>Support the development and implementation of internal management policies based on operational requirements.</p><br><br></li><li><p>Coordinate administrative and operational processes across the team.</p><br><br></li><li><p>Manage and organize full-cycle personnel processes.</p><br><br></li><li><p>Coordinate onboarding requirements for new employees.</p><br><br></li><li><p>Support employee training and operational readiness activities.</p><br><br></li><li><p>Assist with day-to-day workforce and on-the-job management processes.</p><br><br></li><li><p>Coordinate employee offboarding activities.</p><br><br></li><li><p>Maintain accurate personnel and operational records.</p><br><br></li><li><p>Support continuous improvement and standardization of internal processes.</p><br><br></li><li><p>Provide general coordination support to ensure effective day-to-day team operations.</p><br><br></li></ul>Candidate Profile<ul><li><p>Previous experience in operations support, administration, HR coordination, workforce coordination or a similar role is preferred.</p><br><br></li><li><p>Strong organizational and administrative skills.</p><br><br></li><li><p>Experience coordinating onboarding, training or employee processes would be advantageous.</p><br><br></li><li><p>Strong communication and stakeholder coordination skills.</p><br><br></li><li><p>Ability to develop and follow structured internal processes.</p><br><br></li><li><p>Good documentation and record-management skills.</p><br><br></li><li><p>Comfortable working in a fast-paced, technology-driven operational environment.</p><br><br></li><li><p>UAE experience would be advantageous</p><br><br></li></ul><br> <br><br> </div>

<strong>Company Description<br><br></strong>Job Description<br><br>The Learning &amp; Development Manager is responsible for developing, implementing, and evaluating the organization’s learning and development strategy. The role leads the design and delivery of training initiatives that strengthen employee capabilities, leadership effectiveness, service excellence, and organizational performance.<br><br>The position partners closely with senior leadership, department heads, and managers to identify development needs, build talent pipelines, drive employee engagement, and ensure compliance with organizational, regulatory, and service standards.<br><br>Key Responsibilities<br><br>Learning &amp; Development Strategy<br><br><ul><li>Develop and implement the annual Learning &amp; Development strategy and training plan aligned with organizational objectives. </li><li>Conduct organization-wide and departmental training needs analyses and translate findings into targeted development programs. </li><li>Establish learning priorities based on business needs, employee performance, engagement results, and organizational requirements. </li><li>Develop and maintain structured learning pathways, career development programs, and competency frameworks. </li><li>Evaluate the effectiveness and business impact of training programs and continuously improve learning initiatives. <br><br></li></ul>Training &amp; Facilitation<br><br><ul><li>Lead the planning, coordination, and delivery of induction, technical, behavioral, leadership, and service excellence training. </li><li>Facilitate workshops, leadership programs, coaching sessions, and employee development initiatives. </li><li>Develop and maintain training materials, presentations, facilitator guides, and learning resources. </li><li>Identify and implement innovative learning methods, including blended learning, e-learning, coaching, and experiential learning. </li><li>Ensure training programs are engaging, relevant, practical, and aligned with organizational standards. <br><br></li></ul>Forbes &amp; Service Excellence<br><br><ul><li>Lead the organization’s Forbes training and compliance initiatives, ensuring relevant employees understand and consistently apply required service standards. </li><li>Coordinate Forbes-related training programs, assessments, and follow-up activities. </li><li>Monitor training compliance and identify gaps in service standards or employee knowledge. </li><li>Partner with operational departments to embed luxury service standards into daily practices. </li><li>Support preparation for relevant quality assessments, audits, and service evaluations. <br><br></li></ul>Talent &amp; Performance Development<br><br><ul><li>Partner with managers to support performance management and employee development. </li><li>Identify high-potential employees and support talent development and succession planning initiatives. </li><li>Develop leadership and management development programs. </li><li>Support individual development plans and career progression opportunities. </li><li>Establish coaching and mentoring initiatives to strengthen internal talent pipelines. <br><br></li></ul>Employee Engagement &amp; Culture<br><br><ul><li>Develop initiatives that promote employee engagement, recognition, retention, and a culture of continuous learning. </li><li>Analyze employee feedback and engagement results to identify development opportunities. </li><li>Collaborate with HR and department leaders on initiatives that strengthen organizational culture and employee experience. <br><br></li></ul>Compliance &amp; Reporting<br><br><ul><li>Ensure mandatory training and compliance programs are completed within established timelines. </li><li>Maintain accurate and confidential training and employee development records. </li><li>Prepare monthly and annual L&amp;D reports, dashboards, KPIs, and management presentations. </li><li>Monitor training hours, participation, completion rates, training costs, evaluation results, and other relevant L&amp;D metrics. </li><li>Ensure learning programs comply with applicable UAE Labour Law, company policies, and regulatory requirements. <br><br></li></ul>Leadership &amp; Stakeholder Management<br><br><ul><li>Lead and develop the Learning &amp; Development team, providing coaching, guidance, and performance feedback. </li><li>Manage relationships with external training providers, consultants, and learning partners. </li><li>Establish training budgets and monitor expenditure to ensure effective use of resources. </li><li>Build strong partnerships with senior management, department heads, and other key stakeholders. </li><li>Represent the L&amp;D function in management meetings and organizational projects. <br><br></li></ul>Qualifications<br><br><ul><li>5–7 years of professional experience in Learning &amp; Development, Human Resources, Talent Development, or a related field, with relevant management or supervisory experience. </li><li>Proven experience in developing and implementing organization-wide learning and development strategies. </li><li>Strong expertise in training needs analysis, program design, facilitation, training evaluation, and learning effectiveness. </li><li>Demonstrated experience in leadership development, talent management, succession planning, and performance management. </li><li>Experience managing Forbes training and compliance requirements, preferably within a luxury hospitality or service environment. </li><li>Strong knowledge of luxury service standards, employee experience, and service excellence is an advantage. </li><li>Excellent communication, presentation, facilitation, coaching, and interpersonal skills. </li><li>Strong leadership and stakeholder-management capabilities with the ability to influence managers and senior leaders. </li><li>Strong analytical skills with experience using L&amp;D metrics, HR data, dashboards, and reporting to support decision-making. </li><li>Excellent organizational and project-management skills with the ability to manage multiple priorities and deadlines. </li><li>Knowledge of UAE Labour Law, employment regulations, and HR compliance requirements. </li><li>Proficiency with HRIS, Learning Management Systems (LMS), and Microsoft Office, particularly Excel and PowerPoint. </li><li>Strong budget-management and vendor-management experience. </li><li>Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field. </li><li>Professional certification such as CIPD, SHRM, ATD, or an equivalent L&amp;D qualification is an advantage. <br><br></li></ul>Key Competencies<br><br><ul><li>Learning &amp; Development Strategy</li><li>Training Needs Analysis</li><li>Leadership Development</li><li>Talent Management</li><li>Performance Development</li><li>Training Facilitation</li><li>Coaching &amp; Mentoring</li><li>Forbes Training &amp; Compliance</li><li>Luxury Service Excellence</li><li>Employee Engagement</li><li>L&amp;D Analytics &amp; Reporting</li><li>Stakeholder Management</li><li>Team Leadership</li><li>Budget &amp; Vendor Management</li><li>Project Management</li><li>Communication &amp; Presentation</li></ul>

<strong>Company Description<br><br></strong><strong>Job Description<br><br></strong>The Learning &amp; Development Manager is responsible for developing, implementing, and evaluating the organization’s learning and development strategy. The role leads the design and delivery of training initiatives that strengthen employee capabilities, leadership effectiveness, service excellence, and organizational performance.<br><br>The position partners closely with senior leadership, department heads, and managers to identify development needs, build talent pipelines, drive employee engagement, and ensure compliance with organizational, regulatory, and service standards.<br><br>Key Responsibilities<br><br>Learning &amp; Development Strategy<br><br><ul><li>Develop and implement the annual Learning &amp; Development strategy and training plan aligned with organizational objectives.</li><li>Conduct organization-wide and departmental training needs analyses and translate findings into targeted development programs.</li><li>Establish learning priorities based on business needs, employee performance, engagement results, and organizational requirements.</li><li>Develop and maintain structured learning pathways, career development programs, and competency frameworks.</li><li>Evaluate the effectiveness and business impact of training programs and continuously improve learning initiatives.<br><br></li></ul>Training &amp; Facilitation<br><br><ul><li>Lead the planning, coordination, and delivery of induction, technical, behavioral, leadership, and service excellence training.</li><li>Facilitate workshops, leadership programs, coaching sessions, and employee development initiatives.</li><li>Develop and maintain training materials, presentations, facilitator guides, and learning resources.</li><li>Identify and implement innovative learning methods, including blended learning, e-learning, coaching, and experiential learning.</li><li>Ensure training programs are engaging, relevant, practical, and aligned with organizational standards.<br><br></li></ul>Forbes &amp; Service Excellence<br><br><ul><li>Lead the organization’s Forbes training and compliance initiatives, ensuring relevant employees understand and consistently apply required service standards.</li><li>Coordinate Forbes-related training programs, assessments, and follow-up activities.</li><li>Monitor training compliance and identify gaps in service standards or employee knowledge.</li><li>Partner with operational departments to embed luxury service standards into daily practices.</li><li>Support preparation for relevant quality assessments, audits, and service evaluations.<br><br></li></ul>Talent &amp; Performance Development<br><br><ul><li>Partner with managers to support performance management and employee development.</li><li>Identify high-potential employees and support talent development and succession planning initiatives.</li><li>Develop leadership and management development programs.</li><li>Support individual development plans and career progression opportunities.</li><li>Establish coaching and mentoring initiatives to strengthen internal talent pipelines.<br><br></li></ul>Employee Engagement &amp; Culture<br><br><ul><li>Develop initiatives that promote employee engagement, recognition, retention, and a culture of continuous learning.</li><li>Analyze employee feedback and engagement results to identify development opportunities.</li><li>Collaborate with HR and department leaders on initiatives that strengthen organizational culture and employee experience.<br><br></li></ul>Compliance &amp; Reporting<br><br><ul><li>Ensure mandatory training and compliance programs are completed within established timelines.</li><li>Maintain accurate and confidential training and employee development records.</li><li>Prepare monthly and annual L&amp;D reports, dashboards, KPIs, and management presentations.</li><li>Monitor training hours, participation, completion rates, training costs, evaluation results, and other relevant L&amp;D metrics.</li><li>Ensure learning programs comply with applicable UAE Labour Law, company policies, and regulatory requirements.<br><br></li></ul>Leadership &amp; Stakeholder Management<br><br><ul><li>Lead and develop the Learning &amp; Development team, providing coaching, guidance, and performance feedback.</li><li>Manage relationships with external training providers, consultants, and learning partners.</li><li>Establish training budgets and monitor expenditure to ensure effective use of resources.</li><li>Build strong partnerships with senior management, department heads, and other key stakeholders.</li><li>Represent the L&amp;D function in management meetings and organizational projects.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>5–7 years of professional experience in Learning &amp; Development, Human Resources, Talent Development, or a related field, with relevant management or supervisory experience.</li><li>Proven experience in developing and implementing organization-wide learning and development strategies.</li><li>Strong expertise in training needs analysis, program design, facilitation, training evaluation, and learning effectiveness.</li><li>Demonstrated experience in leadership development, talent management, succession planning, and performance management.</li><li>Experience managing Forbes training and compliance requirements, preferably within a luxury hospitality or service environment.</li><li>Strong knowledge of luxury service standards, employee experience, and service excellence is an advantage.</li><li>Excellent communication, presentation, facilitation, coaching, and interpersonal skills.</li><li>Strong leadership and stakeholder-management capabilities with the ability to influence managers and senior leaders.</li><li>Strong analytical skills with experience using L&amp;D metrics, HR data, dashboards, and reporting to support decision-making.</li><li>Excellent organizational and project-management skills with the ability to manage multiple priorities and deadlines.</li><li>Knowledge of UAE Labour Law, employment regulations, and HR compliance requirements.</li><li>Proficiency with HRIS, Learning Management Systems (LMS), and Microsoft Office, particularly Excel and PowerPoint.</li><li>Strong budget-management and vendor-management experience.</li><li>Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field.</li><li>Professional certification such as CIPD, SHRM, ATD, or an equivalent L&amp;D qualification is an advantage.<br><br></li></ul>Key Competencies<br><br><ul><li>Learning &amp; Development Strategy</li><li>Training Needs Analysis</li><li>Leadership Development</li><li>Talent Management</li><li>Performance Development</li><li>Training Facilitation</li><li>Coaching &amp; Mentoring</li><li>Forbes Training &amp; Compliance</li><li>Luxury Service Excellence</li><li>Employee Engagement</li><li>L&amp;D Analytics &amp; Reporting</li><li>Stakeholder Management</li><li>Team Leadership</li><li>Budget &amp; Vendor Management</li><li>Project Management</li><li>Communication &amp; Presentation</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><br>Job Description<br><br><p>The Learning &amp; Development Manager is responsible for developing, implementing, and evaluating the organization’s learning and development strategy. The role leads the design and delivery of training initiatives that strengthen employee capabilities, leadership effectiveness, service excellence, and organizational performance.</p><br><p>The position partners closely with senior leadership, department heads, and managers to identify development needs, build talent pipelines, drive employee engagement, and ensure compliance with organizational, regulatory, and service standards.</p><br><p>Key Responsibilities</p><br><p>Learning &amp; Development Strategy</p><br><ul><li>Develop and implement the annual Learning &amp; Development strategy and training plan aligned with organizational objectives.</li><li>Conduct organization-wide and departmental training needs analyses and translate findings into targeted development programs.</li><li>Establish learning priorities based on business needs, employee performance, engagement results, and organizational requirements.</li><li>Develop and maintain structured learning pathways, career development programs, and competency frameworks.</li><li>Evaluate the effectiveness and business impact of training programs and continuously improve learning initiatives.</li></ul><p>Training &amp; Facilitation</p><br><ul><li>Lead the planning, coordination, and delivery of induction, technical, behavioral, leadership, and service excellence training.</li><li>Facilitate workshops, leadership programs, coaching sessions, and employee development initiatives.</li><li>Develop and maintain training materials, presentations, facilitator guides, and learning resources.</li><li>Identify and implement innovative learning methods, including blended learning, e-learning, coaching, and experiential learning.</li><li>Ensure training programs are engaging, relevant, practical, and aligned with organizational standards.</li></ul><p>Forbes &amp; Service Excellence</p><br><ul><li>Lead the organization’s Forbes training and compliance initiatives, ensuring relevant employees understand and consistently apply required service standards.</li><li>Coordinate Forbes-related training programs, assessments, and follow-up activities.</li><li>Monitor training compliance and identify gaps in service standards or employee knowledge.</li><li>Partner with operational departments to embed luxury service standards into daily practices.</li><li>Support preparation for relevant quality assessments, audits, and service evaluations.</li></ul><p>Talent &amp; Performance Development</p><br><ul><li>Partner with managers to support performance management and employee development.</li><li>Identify high-potential employees and support talent development and succession planning initiatives.</li><li>Develop leadership and management development programs.</li><li>Support individual development plans and career progression opportunities.</li><li>Establish coaching and mentoring initiatives to strengthen internal talent pipelines.</li></ul><p>Employee Engagement &amp; Culture</p><br><ul><li>Develop initiatives that promote employee engagement, recognition, retention, and a culture of continuous learning.</li><li>Analyze employee feedback and engagement results to identify development opportunities.</li><li>Collaborate with HR and department leaders on initiatives that strengthen organizational culture and employee experience.</li></ul><p>Compliance &amp; Reporting</p><br><ul><li>Ensure mandatory training and compliance programs are completed within established timelines.</li><li>Maintain accurate and confidential training and employee development records.</li><li>Prepare monthly and annual L&amp;D reports, dashboards, KPIs, and management presentations.</li><li>Monitor training hours, participation, completion rates, training costs, evaluation results, and other relevant L&amp;D metrics.</li><li>Ensure learning programs comply with applicable UAE Labour Law, company policies, and regulatory requirements.</li></ul><p>Leadership &amp; Stakeholder Management</p><br><ul><li>Lead and develop the Learning &amp; Development team, providing coaching, guidance, and performance feedback.</li><li>Manage relationships with external training providers, consultants, and learning partners.</li><li>Establish training budgets and monitor expenditure to ensure effective use of resources.</li><li>Build strong partnerships with senior management, department heads, and other key stakeholders.</li><li>Represent the L&amp;D function in management meetings and organizational projects.</li></ul><br>Qualifications<br><br><ul><li>5–7 years of professional experience in Learning &amp; Development, Human Resources, Talent Development, or a related field, with relevant management or supervisory experience.</li><li>Proven experience in developing and implementing organization-wide learning and development strategies.</li><li>Strong expertise in training needs analysis, program design, facilitation, training evaluation, and learning effectiveness.</li><li>Demonstrated experience in leadership development, talent management, succession planning, and performance management.</li><li>Experience managing Forbes training and compliance requirements, preferably within a luxury hospitality or service environment.</li><li>Strong knowledge of luxury service standards, employee experience, and service excellence is an advantage.</li><li>Excellent communication, presentation, facilitation, coaching, and interpersonal skills.</li><li>Strong leadership and stakeholder-management capabilities with the ability to influence managers and senior leaders.</li><li>Strong analytical skills with experience using L&amp;D metrics, HR data, dashboards, and reporting to support decision-making.</li><li>Excellent organizational and project-management skills with the ability to manage multiple priorities and deadlines.</li><li>Knowledge of UAE Labour Law, employment regulations, and HR compliance requirements.</li><li>Proficiency with HRIS, Learning Management Systems (LMS), and Microsoft Office, particularly Excel and PowerPoint.</li><li>Strong budget-management and vendor-management experience.</li><li>Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field.</li><li>Professional certification such as CIPD, SHRM, ATD, or an equivalent L&amp;D qualification is an advantage.</li></ul><p>Key Competencies</p><br><ul><li>Learning &amp; Development Strategy</li><li>Training Needs Analysis</li><li>Leadership Development</li><li>Talent Management</li><li>Performance Development</li><li>Training Facilitation</li><li>Coaching &amp; Mentoring</li><li>Forbes Training &amp; Compliance</li><li>Luxury Service Excellence</li><li>Employee Engagement</li><li>L&amp;D Analytics &amp; Reporting</li><li>Stakeholder Management</li><li>Team Leadership</li><li>Budget &amp; Vendor Management</li><li>Project Management</li><li>Communication &amp; Presentation</li></ul> </div>

This opportunity is ideal for a people-focused professional who enjoys supporting employee-related processes, maintaining accurate records, and contributing to positive workplace experiences. The Human Resource Specialist will assist with essential HR activities while ensuring information is organised, confidential, and handled professionally. The successful candidate will support recruitment coordination, employee documentation, HR administration, and internal communication activities. You will work remotely with teams to maintain accurate records, assist employees with HR-related requests, and contribute to efficient people operations through strong organisation, attention to detail, and dependable support. Key Responsibilities: Support daily human resources operations and administrative activities. Maintain accurate employee records and HR databases. Assist with recruitment coordination, candidate communication, and interview scheduling. Prepare and organise HR documentation and reports. Support onboarding and employee lifecycle processes. Respond to employee enquiries and provide administrative assistance. Maintain confidentiality of employee information. Update HR systems and documentation regularly. Assist with policy communication and HR initiatives. Support workforce reporting and administrative projects.<br> Requirements: Strong organisational and administrative skills. Excellent attention to detail. Good written and verbal communication abilities. Ability to handle confidential information professionally. Strong interpersonal and relationship-building skills. Comfortable using HR software and digital tools. Ability to manage multiple priorities effectively. Reliable internet connection and remote work setup.<br> Qualifications: High school diploma or equivalent required. Degree or certification in Human Resources, Business Administration, or related field is preferred. Previous HR, administrative, recruitment, or office support experience is beneficial. Familiarity with HR systems and Microsoft Office tools is an advantage.<br> Benefits: Fully remote work opportunity. Flexible working arrangements. HR training and professional development. Competitive compensation package. Career advancement opportunities. Supportive virtual workplace. Opportunity to gain valuable HR experience. Work-life balance-focused environment.<br> Equal Opportunity Statement: We are dedicated to creating an inclusive workplace where individuals are valued for their skills, experience, and contributions. We welcome qualified candidates from all backgrounds and ensure employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, colour, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.<br><br>Skills: Administration Jobs,Customer Service Representatives

<ul><li><p>Manage recruitment of production workers, technicians, engineers, supervisors and managerial staff, from sourcing through selection and joining.</p></li><li><p>Develop job descriptions, salary structures and selection criteria; coordinate technical assessments with top management.</p></li><li><p>Organize onboarding, employee documentation, visa coordination and induction, including safety and quality requirements.</p></li><li><p>Establish HR policies, attendance and performance management processes, training plans and employee retention initiatives.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Proven HR and recruitment experience in manufacturing, preferably metalworking, machining or medical device production.</p></li><li><p>Ability to recruit both skilled factory workers and managerial staff through local and overseas recruitment channels.</p></li><li><p>Strong workforce planning, interviewing, candidate assessment and salary negotiation skills.</p></li><li><p>Practical knowledge of UAE employment requirements, visa processes and HR administration.</p></li><li><p>Strong communication, organization and employee relations skills, with the ability to establish HR systems for a growing factory.</p></li></ul>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.<br>CANDIDATE PROFILE&nbsp;<br>Education<br>Bachelor degree required.<br>Experience:<br>Minimum 5 years’ experience in Housekeeping, preferably in a luxury environment<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Ensures compliance with all housekeeping policies, standards and procedures.<br>• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.<br>• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to ensure adequate supplies.<br>• Supervises an effective inspection program for all guestrooms and public space.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Communicates areas that need attention to staff and follows up to ensure understanding.<br>• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Human Resources Activities<br>• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.<br>• Schedule employees to business demands and for tracks employee time and attendance.<br>• Ensures employees understand expectations and parameters.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Ensures employee recognition is taking place on all shifts.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Participates in employee progressive discipline procedures.<br>• Review employee satsifaction results.<br>• Participates in interviewing and hiring of team members with the appropriate skills.<br>Ensuring Exceptional Customer Service<br>• Sets a positive example for guest relations.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Responds to and handles guest problems and complaints.<br>• Strives to improve service performance.<br>#LI-MA1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

HR Operations Manager <br>Role Purpose Lead HR operations across the UAE and selected GCC markets, ensuring efficient HR service delivery, consistent processes, compliance with local labour laws, and a strong employee experience.<br>Key Responsibilities Manage end-to-end HR operations across multiple GCC countries. Oversee employee lifecycle processes including onboarding, transfers, promotions and offboarding. Manage payroll inputs, benefits administration, leave and end-of-service processes. Ensure compliance with UAE and GCC labour laws, company policies and audit requirements. Support employee relations, disciplinary and grievance matters. Maintain accurate HRIS and employee data and provide HR reports and dashboards. Oversee visa, work permit and immigration processes with relevant teams. Standardise and improve HR processes, SOPs and service delivery. Partner with HRBPs, Finance, Legal, Payroll and business leaders across the region.<br>Candidate Profile8–12 years of HR experience, with strong HR Operations exposure.3+ years in a managerial or regional role. Experience supporting multiple GCC countries. Strong knowledge of UAE labour law and wider GCC employment practices. Experience with payroll, HR systems, employee relations and HR compliance. Background in FMCG, food manufacturing, consumer goods, manufacturing or a similar fast-paced environment preferred. Bachelor’s degree in HR, Business or related field; CIPD/SHRM is advantageous.<br>Key Competencies Strong operational HR expertise Multi-country stakeholder management HR governance and compliance Process improvement Strong analytical and problem-solving skills High attention to detail Excellent communication and employee relations capability

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br> Responsible to independently or under the supervision of senior sonographer perform all sonography imagery procedures, analyze output and report to supervisor as needed.<br> &nbsp;</p><br><br>Responsibilities:<br><p><br> Managerial&nbsp;&nbsp;&nbsp;Maintaining sufficient inventory of material supplies and equipment for performance of duties</p><br><p>Reporting shortage of materials to supervisor at earliest convenience, maintaining records for ordering and replenishments<br> Technical&nbsp;&nbsp;&nbsp;<br> Performing all Ultrasound imagery procedures in accordance with department policies, procedures and protocols. Applying detailed knowledge of anatomy and physiology in order to produce images of high diagnostic quality</p><br><p>Performing other related radiography (special) procedures as required</p><br><p>Evaluating and assessing Ultrasound images produced for acceptable quality, appropriateness and completeness, and advising other staff when required. Forwards images to Radiologist for review and reporting</p><br><p>Recognizing anatomy and pathology in cross sectional imaging to optimize scan protocols, and liaise with radiologists to arrange further imaging or tests</p><br><p>Responsible for the safe and competent use of all radiology equipment, patient appliances and aids used in the department. Reporting any incidents and equipment faults or deterioration to senior staff in a timely manner.</p><br><p>Maintaining a clean and tidy working environment. Including restocking of supplies for subsequent use and equipment cleaning</p><br><p>Providing advice to medical/technical staff on appropriate techniques and imagery interventions</p><br><p><br> Dealing with patients and clinical staff initial enquiries and to relay to clinical staff where necessary</p><br><p>Performing other duties as assigned by Supervisor<br> Quality &amp; Safety&nbsp;&nbsp;&nbsp;Promoting and maintaining quality in all services and ensure continuous quality improvement measures are in place. Conduct method evaluation/development as per standard policies and procedures</p><br><p>Complying with all safety and quality control programs and procedures as applicable</p><br><p>Complying with applicable precautions for environmental safety, infection control, using a series of interventions that minimize or prevent cross infection (In conjunction with relevant departments)</p><br><p>Maintaining the strictest confidence in relation to patient information whether formally or informally recorded</p><br><p>Practicing within the expressed limits of established policies and procedures</p><br><p>Ensuring that SOP (standard operation procedures) and Quality Assurance tests are maintained within all sections</p><br><p>Being responsible for documenting all intervention in appropriate format</p><br><p>Comply and support clinical audit processes within the service and report on these as agreed</p><br><p>Communicating in a professional and courteous manner with patients, family and other medical personnel as necessary to obtain information for laboratory records, explain procedures, clarify orders and communicate status<br> Education&nbsp;&nbsp;&nbsp;Participating in education sessions for department staff, doctors and nurses in the safe and secure handling of equipment, i.e. teaching, induction, peer review, case studies, and clinical presentations</p><br><p>Participating in department programs/committees, various hospital committees, and staff meetings (if requested)</p><br><p>Participating in the orientation and training of new employees and radiography interns</p><br><p>Ensuring appropriate internal and external sharing of information based on governing policies and procedures</p><br><p>Maintaining professional knowledge by attending lectures, seminars or on-line education units</p><br><p>Completing and maintaining all regulatory requirements including: licensure and certification and other mandatory training within established time frames<br> &nbsp;</p><br><br>Qualifications:<br><p>Qualification :-&nbsp;</p><br><p>&nbsp;Special Certificate:-&nbsp;</p><br><p>&nbsp;&nbsp;&nbsp;Required:&nbsp;<br> a &amp; b.. NLT 2 years post graduate experience in ultrasound in an acute care hospital, Including Doppler, obstetrics/gynecology and abdominal sonography (of which NLT 2 years’ experience as a senior ultrasound radiographer in an acute care hospital).<br> b. NLT 4 years post graduate experience in ultrasound in an acute care hospital, Including Doppler, obstetrics/gynecology and abdominal sonography<br> * UAE National: NLT 2 years post graduates experience in general radiography</p><br><p>Desired:&nbsp;<br> Post Graduates Ultrasound Diploma Certificate</p><br> </div>

Role Description A Compensation and Benefits Manager / Compensation Analyst is responsible for designing, analyzing, administering, and improving employee compensation and benefits programs to support organizational objectives, talent attraction, retention, internal equity, and workforce competitiveness. The role works closely with HR, finance, payroll, talent acquisition, business leaders, and senior management. Key responsibilities include analyzing salary structures, pay ranges, job levels, compensation data, incentive programs, bonuses, commissions, allowances, and employee benefits; conducting market research and benchmarking to evaluate compensation competitiveness across relevant industries and labor markets; supporting the development, implementation, and maintenance of compensation philosophies, salary structures, job grades, pay bands, and reward frameworks; reviewing compensation proposals for new hires, promotions, transfers, adjustments, and retention initiatives; conducting internal equity and pay-gap analyses to identify inconsistencies and potential compensation risks; preparing compensation reports, dashboards, salary analyses, workforce-cost models, and management presentations; supporting annual salary reviews, merit increases, bonus cycles, incentive programs, and compensation planning processes; analyzing payroll and employee compensation data to identify trends, anomalies, and opportunities for improvement; evaluating employee benefits programs including health insurance, retirement plans, leave programs, allowances, wellness programs, flexible benefits, and other rewards; coordinating with benefits providers, insurance companies, consultants, payroll teams, and external vendors; monitoring benefits utilization, costs, employee participation, and program effectiveness; supporting the design and administration of short-term and long-term incentive plans; developing compensation models, cost projections, scenario analyses, and workforce-budget forecasts; ensuring compensation and benefits programs are administered consistently and in accordance with applicable laws, regulations, internal policies, and organizational guidelines; supporting job evaluation, job architecture, role classification, and position-leveling activities; providing compensation guidance to HR business partners, recruiters, managers, and employees; responding to compensation and benefits inquiries while maintaining appropriate confidentiality; maintaining accurate compensation databases, job profiles, salary records, benefits information, and documentation; utilizing HRIS, compensation-management platforms, payroll systems, survey databases, business intelligence tools, and advanced analytics; applying automation, predictive analytics, AI-assisted compensation analysis, and workforce intelligence tools where appropriate; supporting compensation audits, compliance reviews, financial planning, and internal control activities; partnering with finance teams to monitor total compensation costs, workforce budgets, and financial impacts; developing employee reward communications and supporting benefits enrollment and awareness programs; managing compensation and benefits projects, vendors, consultants, and implementation initiatives where applicable; leading or supporting compensation and benefits teams at the Manager level; and continuously improving reward programs, compensation structures, benefits offerings, employee experience, pay equity, cost effectiveness, and overall total-rewards strategy. Qualifications Bachelor's or Master's degree in Human Resources, Business Administration, Finance, Economics, Accounting, Statistics, Mathematics, or a related discipline. Strong understanding of compensation, benefits, total rewards, salary structures, job evaluation, market benchmarking, and workforce analytics. Strong analytical and numerical skills with the ability to analyze large compensation and employee datasets. Advanced proficiency in Microsoft Excel, including formulas, pivot tables, lookups, data analysis, and financial modeling. Familiarity with HRIS, payroll systems, compensation-management platforms, benefits-administration systems, and business intelligence tools. Strong knowledge of salary surveys, compensation benchmarking, pay ranges, job grades, salary bands, incentive plans, bonuses, commissions, and allowances. Understanding of employee benefits such as health insurance, retirement plans, paid leave, wellness programs, flexible benefits, and other total-rewards programs. Strong ability to conduct internal equity, pay-gap, market competitiveness, and compensation-cost analyses. Knowledge of compensation regulations, employment requirements, taxation principles, benefits compliance, data privacy, and internal controls is advantageous. Familiarity with compensation technologies, workforce analytics, predictive modeling, AI-assisted pay analysis, and automated compensation planning is beneficial. Strong ability to develop reports, dashboards, salary models, executive presentations, and compensation recommendations. Excellent attention to detail, confidentiality, analytical thinking, and problem-solving skills. Ability to communicate compensation and benefits concepts clearly to employees, HR teams, managers, executives, and other stakeholders. Strong project-management skills with the ability to manage annual compensation cycles, benefits programs, deadlines, vendors, and multiple business priorities. Ability to collaborate effectively with HR, finance, payroll, talent acquisition, legal, leadership, and external consultants. Leadership, team-management, coaching, and strategic reward-planning capabilities are advantageous for Manager-level responsibilities. Relevant certifications such as CCP, GRP, CBP, SHRM-CP, SHRM-SCP, CIPD, or equivalent compensation and HR credentials are advantageous. Strong commercial awareness and understanding of workforce costs, budgeting, employee retention, and reward strategy. High level of integrity, discretion, accuracy, accountability, and professionalism. Strong commitment to continuous learning and staying informed about compensation trends, benefits innovation, pay equity, workforce analytics, HR technology, AI, and modern total-rewards practices.

Role Description A Compensation and Benefits Manager / Compensation Analyst is responsible for designing, analyzing, administering, and improving employee compensation and benefits programs to support organizational objectives, talent attraction, retention, internal equity, and workforce competitiveness. The role works closely with HR, finance, payroll, talent acquisition, business leaders, and senior management. Key responsibilities include analyzing salary structures, pay ranges, job levels, compensation data, incentive programs, bonuses, commissions, allowances, and employee benefits; conducting market research and benchmarking to evaluate compensation competitiveness across relevant industries and labor markets; supporting the development, implementation, and maintenance of compensation philosophies, salary structures, job grades, pay bands, and reward frameworks; reviewing compensation proposals for new hires, promotions, transfers, adjustments, and retention initiatives; conducting internal equity and pay-gap analyses to identify inconsistencies and potential compensation risks; preparing compensation reports, dashboards, salary analyses, workforce-cost models, and management presentations; supporting annual salary reviews, merit increases, bonus cycles, incentive programs, and compensation planning processes; analyzing payroll and employee compensation data to identify trends, anomalies, and opportunities for improvement; evaluating employee benefits programs including health insurance, retirement plans, leave programs, allowances, wellness programs, flexible benefits, and other rewards; coordinating with benefits providers, insurance companies, consultants, payroll teams, and external vendors; monitoring benefits utilization, costs, employee participation, and program effectiveness; supporting the design and administration of short-term and long-term incentive plans; developing compensation models, cost projections, scenario analyses, and workforce-budget forecasts; ensuring compensation and benefits programs are administered consistently and in accordance with applicable laws, regulations, internal policies, and organizational guidelines; supporting job evaluation, job architecture, role classification, and position-leveling activities; providing compensation guidance to HR business partners, recruiters, managers, and employees; responding to compensation and benefits inquiries while maintaining appropriate confidentiality; maintaining accurate compensation databases, job profiles, salary records, benefits information, and documentation; utilizing HRIS, compensation-management platforms, payroll systems, survey databases, business intelligence tools, and advanced analytics; applying automation, predictive analytics, AI-assisted compensation analysis, and workforce intelligence tools where appropriate; supporting compensation audits, compliance reviews, financial planning, and internal control activities; partnering with finance teams to monitor total compensation costs, workforce budgets, and financial impacts; developing employee reward communications and supporting benefits enrollment and awareness programs; managing compensation and benefits projects, vendors, consultants, and implementation initiatives where applicable; leading or supporting compensation and benefits teams at the Manager level; and continuously improving reward programs, compensation structures, benefits offerings, employee experience, pay equity, cost effectiveness, and overall total-rewards strategy. Qualifications Bachelor's or Master's degree in Human Resources, Business Administration, Finance, Economics, Accounting, Statistics, Mathematics, or a related discipline. Strong understanding of compensation, benefits, total rewards, salary structures, job evaluation, market benchmarking, and workforce analytics. Strong analytical and numerical skills with the ability to analyze large compensation and employee datasets. Advanced proficiency in Microsoft Excel, including formulas, pivot tables, lookups, data analysis, and financial modeling. Familiarity with HRIS, payroll systems, compensation-management platforms, benefits-administration systems, and business intelligence tools. Strong knowledge of salary surveys, compensation benchmarking, pay ranges, job grades, salary bands, incentive plans, bonuses, commissions, and allowances. Understanding of employee benefits such as health insurance, retirement plans, paid leave, wellness programs, flexible benefits, and other total-rewards programs. Strong ability to conduct internal equity, pay-gap, market competitiveness, and compensation-cost analyses. Knowledge of compensation regulations, employment requirements, taxation principles, benefits compliance, data privacy, and internal controls is advantageous. Familiarity with compensation technologies, workforce analytics, predictive modeling, AI-assisted pay analysis, and automated compensation planning is beneficial. Strong ability to develop reports, dashboards, salary models, executive presentations, and compensation recommendations. Excellent attention to detail, confidentiality, analytical thinking, and problem-solving skills. Ability to communicate compensation and benefits concepts clearly to employees, HR teams, managers, executives, and other stakeholders. Strong project-management skills with the ability to manage annual compensation cycles, benefits programs, deadlines, vendors, and multiple business priorities. Ability to collaborate effectively with HR, finance, payroll, talent acquisition, legal, leadership, and external consultants. Leadership, team-management, coaching, and strategic reward-planning capabilities are advantageous for Manager-level responsibilities. Relevant certifications such as CCP, GRP, CBP, SHRM-CP, SHRM-SCP, CIPD, or equivalent compensation and HR credentials are advantageous. Strong commercial awareness and understanding of workforce costs, budgeting, employee retention, and reward strategy. High level of integrity, discretion, accuracy, accountability, and professionalism. Strong commitment to continuous learning and staying informed about compensation trends, benefits innovation, pay equity, workforce analytics, HR technology, AI, and modern total-rewards practices.

<p><strong>Administration & HR</strong></p><ul><li><p><strong>Maintain and organize all company documents in both physical and digital formats.</strong></p></li><li><p><strong>Maintain complete employee files, including passports, Emirates IDs, visas, labour documents, employment contracts, and other HR records.</strong></p></li><li><p><strong>Keep employee records updated and ensure proper filing of all documents.</strong></p></li><li><p><strong>Maintain Excel trackers for employee leave records, salary deductions (if applicable), and other administrative reports.</strong></p></li><li><p><strong>Maintain confidentiality of company and employee information.</strong></p></li><li><p><strong>Ensure all administrative files are accurate, organized, and easily accessible.</strong></p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Company Document Renewals</strong></p><ul><li><p><strong>Maintain a renewal tracker for all company and employee-related documents.</strong></p></li><li><p><strong>Monitor expiry dates and notify management well in advance for renewals, including:</strong></p><ul><li><p><strong>Employee Visas</strong></p></li><li><p><strong>Trade License</strong></p></li><li><p><strong>Ejari</strong></p></li><li><p><strong>Office Tenancy Contract</strong></p></li><li><p><strong>Company Insurance</strong></p></li><li><p><strong>Other statutory and compliance documents</strong></p></li></ul></li><li><p><strong>Coordinate with the relevant departments and service providers to ensure timely renewals.</strong></p></li></ul><p><strong>Customer KYC & Documentation</strong></p><ul><li><p><strong>Maintain complete and updated customer KYC records.</strong></p></li><li><p><strong>Collect, verify, and file customer documents, including:</strong></p><ul><li><p><strong>Trade License</strong></p></li><li><p><strong>VAT/TRN Certificate</strong></p></li><li><p><strong>Emirates ID</strong></p></li><li><p><strong>Passport</strong></p></li><li><p><strong>Other required documents</strong></p></li></ul></li><li><p><strong>Update customer records whenever there are changes to:</strong></p><ul><li><p><strong>Company Name</strong></p></li><li><p><strong>Trade License</strong></p></li><li><p><strong>TRN (Tax Registration Number)</strong></p></li><li><p><strong>Company Address</strong></p></li><li><p><strong>Authorized Signatory</strong></p></li><li><p><strong>Contact Details</strong></p></li></ul></li><li><p><strong>Maintain both physical and digital customer documentation.</strong></p></li></ul><p><strong>Invoicing & Collection Support</strong></p><ul><li><p><strong>Prepare accurate Proforma Invoices (PI).</strong></p></li><li><p><strong>Generate and send Statements of Account (SOA) to customers.</strong></p></li><li><p><strong>Follow up with customers regarding outstanding payments.</strong></p></li><li><p><strong>Maintain an updated Excel tracker for customer receivables and collection follow-ups.</strong></p></li><li><p><strong>Obtain customer balance confirmations whenever required.</strong></p></li><li><p><strong>Coordinate with the Senior Accountant by providing invoices, documents, and reports as required.</strong></p></li></ul><p><strong>Key Performance Expectations</strong></p><ul><li><p><strong>Accurate preparation of Proforma Invoices and Statements of Account.</strong></p></li><li><p><strong>Timely follow-up of customer outstanding payments.</strong></p></li><li><p><strong>Proper maintenance of employee, customer, and company documentation.</strong></p></li><li><p><strong>Zero missed renewals of company and employee documents.</strong></p></li><li><p><strong>Complete and up-to-date customer KYC records.</strong></p></li><li><p><strong>Well-maintained filing systems and accurate Excel trackers.</strong></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Bachelor's degree in Business Administration, Commerce, Human Resources, or a related field.</p></li><li><p>1 years of experience in Administration, HR, Document Control, or Accounts Support, preferably in the UAE.</p></li><li><p>Good knowledge of UAE employment documentation, visa processes, and company document renewals.</p></li><li><p>Experience in maintaining employee records, customer KYC documentation, and administrative filing systems.</p></li><li><p>Proficient in Microsoft Office, especially Excel, Word, and Outlook.</p></li><li><p>Experience in preparing Proforma Invoices (PI), Statements of Account (SOA), and supporting receivable follow-ups is an advantage.</p></li><li><p>Strong organizational and document management skills with excellent attention to detail.</p></li><li><p>Ability to handle confidential information with professionalism and integrity.</p></li><li><p>Good communication skills in English; Hindi is an added advantage.</p></li><li><p>Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.</p></li><li><p>Candidates currently available in the UAE and able to join immediately or within a short notice period will be preferred.</p></li></ol>