Human Resources Manager Jobs in UAE

Foodics<br><br>People & HR, Operations<br><br>Dubai - United Arab Emirates<br><br>Posted on Jul 12, 2026<br><br>Apply now<br><br>Who Are We❓<br><br>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving Saa S companies to ever emerge from the MENA region.<br><br>The Job in a Nutshell????<br><br>A Senior People Operations Specialist will be responsible for managing and supporting People Operations activities across the company's portfolio in the KSA, UAE, UK, and MENA region. This role will ensure seamless execution of payroll, benefits administration, employee lifecycle processes, compliance, and HR operations while maintaining adherence to local labor laws and statutory requirements across multiple jurisdictions.<br><br>What Will You Do❓<br><br>Employee Lifecycle<br><br>Own the end-to-end employee journey, including preparing and issuing legally compliant employment contracts, and amendments. Manage comprehensive onboarding and orientation programs, ensuring a stellar first-day experience. Administer employee status changes, handling promotions, transfers, and related documentation. Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates. Manage all employment-related letters and documentation with the highest level of accuracy and confidentiality.<br><br>Payroll & HRIS Management<br><br>Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error-free monthly payroll processing. Own the administration of employee benefits programs, with specific responsibility for Medical/Health Insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting. Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go-to expert for system configuration, reporting, and queries. Coordinate with finance to ensure accurate accounting and disbursement of payroll.<br><br>Compliance & Legal Adherence<br><br>Ensure 100% compliance with all labor laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office (e.g., submission of documents, resolving queries). Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements. Proactively stay updated on legal changes impacting employment, benefits (including statutory health insurance schemes), and payroll. Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact. Maintain meticulous records for all compliance-related activities.<br><br>Policy Development & Process Improvement<br><br>Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices. Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy. Document and standardize all operational processes and workflows.<br><br>Employee Engagement & Support<br><br>Collaborate with managers and the People team to coordinate local team-building activities and engagement initiatives. Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits (including medical insurance), payroll, and general HR matters, resolving issues promptly and with a high degree of service orientation. Foster a culture of trust and transparency through clear and compassionate communication<br><br>What Are We Looking For❓<br><br>Bachelor’s degree in Human Resources, Business Administration, or a related field.3-4+ years of proven experience in People Operations, HR Generalist, or HR Operations roles, with a strong focus on payroll, benefits administration, employee lifecycle management, and compliance. In-depth, hands-on experience managing mandatory social insurance programs and labor office procedures. Extensive experience administering group medical insurance policies, including employee enrollments, terminations, renewals, and claims support. High proficiency in HRIS platforms, payroll systems, and Microsoft Excel/Google Sheets. Comprehensive and up-to-date knowledge of local labor laws, employment regulations, and statutory benefits requirements. Strong attention to detail, organizational skills, and ability to manage confidential information with discretion. Excellent communication and stakeholder management skills.<br><br>Who Will Excel❓<br><br>strong interpersonal and communication skills Detail-oriented with strong organizational abilities<br><br>What We Offer You❗<br><br>We believe you will love working at Foodics!<br><br>We have an inclusive and diverse culture that encourages innovation and flexibility in-offices. We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.<br><br>Apply now<br><br>See more open positions at Foodics

elseco is a high technology specialty insurance underwriting agency and Lloyd’s Coverholder.<br>elseco underwrites on behalf of circa 50 insurance and reinsurance companies including Lloyd’s syndicates. elseco is headquartered in the Dubai International Financial Centre (Dubai, UAE) and is regulated by the Dubai Financial Services Authority. The company employs around 120 professionals with regulated offices in London and Washington DC.<br>The company was founded two decades ago launching Space insurance and has since diversified into Aviation, Accident & Health and Energy insurance. <br>At the cornerstone of elseco’s latest evolution is the technology “Platform” development namely “ATOM”. It sits at the very core of the company and is seen as business critical to the company’s future success and growth plans.<br>JOB PURPOSE/MANDATE:The Administration & Office Supervisor will ensure the smooth and efficient operation of the office by overseeing facilities, workplace services, vendor coordination, and administrative activities while maintaining a professional and welcoming environment for employees and visitors. Reporting to the Operations & Brand Director, the role will provide administrative and operational support across the business, assist with company communications, branding initiatives, social media coordination, and public relations activities. The role will also work closely with the HR team on employee administration matters, including visa processes, employee engagement initiatives, and company events. In addition, the incumbent will support the organisation of internal and external events, company communications, and other projects as business needs evolve.<br>RESPONSIBILITIES: Office Administration & Operations Provide administrative support across a wide range of office and operational activities. Monitor and update company expenses through the daily use of an Excel spreadsheet and support in building the yearly budget for administration and office expenses. Ensure that the elseco Administration files and records are updated and well maintained. Greet staff and visitors upon arrival, ensuring a professional and welcoming environment. Maintain an organised and well-stocked office (elseco and ATOM), replenishing supplies for employees and visitors. Coordinate and support the Leadership Team with visitor arrangements, ensuring meeting rooms are prepared and refreshments are provided. Answer the company mainline phone and direct calls and messages appropriately. Prepare travel arrangements for the Leadership Team and employees as required. Coordinate with IT and Building Management (CPT & Gate Avenue) regarding office access, passes, and facilities requirements for employees and visitors. Oversee office facilities, including maintenance, cleaning, office equipment, plants, fire safety contracts, and other workplace services. Conduct vendor comparisons, obtain quotations, negotiate rates, and coordinate service providers for office and business needs. Arrange office permits, deliveries, parking access, maintenance visits, and other office-related requirements. Order and manage corporate merchandise, business cards, access cards, and other office materials. Manage loyalty and reward programmes (e.g., Business Skywards) for staff. Support the annual office budget process and monitor office-related expenditure. <br>Communications, Branding & Social Media Support the Operations & Brand Director in coordinating internal and external communications. Assist with the preparation and distribution of company announcements, newsletters, and employee communications. Coordinate updates for the company's social media platforms, ensuring content is accurate, timely, and aligned with company branding guidelines. Assist with the coordination of marketing materials, promotional items, and branding initiatives. Support public relations activities and liaise with external suppliers, agencies, and partners as required. Help maintain brand consistency across company communications and events. <br>HR Administration Work closely with the HR team on employee administration matters. Coordinate visa applications, renewals, cancellations, and non-sponsored card applications, and maintain the DIFC Portal under HR guidance. Support onboarding and offboarding administration activities in coordination with HR. Assist HR with employee engagement initiatives, learning and development activities, and wellbeing programmes. Coordinate and organise company events, employee celebrations, team-building activities, and internal functions in collaboration with HR and the Operations & Brand Director. General Perform other ad-hoc administration, communications, branding, and operational duties as required by the Operations & Brand Director, HR Team, or Leadership Team.<br>KNOWLEDGE AND SKILLS: University Degree required. Excel, Word and Power Point proficiency. Position Dubai based, so requirement to live in Dubai.6-8 years of Office coordination experience and a proven track record of high professionalism, and ability to get jobs done efficiently. Exposure to social media management, communications, branding, or marketing activities would be advantageous. Excellent communication skills, written and verbal English, highly presentable and smart manners. Meticulous, hardworking ethic, attention to detail, positive can-do attitude, displaying strong mental agility. Professional approach, self-motivated and takes initiatives to find solutions. Develop and maintain excellent relationship with all elseco staff. Ability to learn and understand new technologies.

elseco is a high technology specialty insurance underwriting agency and Lloyd’s Coverholder.<br>elseco underwrites on behalf of circa 50 insurance and reinsurance companies including Lloyd’s syndicates. elseco is headquartered in the Dubai International Financial Centre (Dubai, UAE) and is regulated by the Dubai Financial Services Authority. The company employs around 120 professionals with regulated offices in London and Washington DC.<br>The company was founded two decades ago launching Space insurance and has since diversified into Aviation, Accident & Health and Energy insurance. <br>At the cornerstone of elseco’s latest evolution is the technology “Platform” development namely “ATOM”. It sits at the very core of the company and is seen as business critical to the company’s future success and growth plans.<br>JOB PURPOSE/MANDATE:The Administration & Office Supervisor will ensure the smooth and efficient operation of the office by overseeing facilities, workplace services, vendor coordination, and administrative activities while maintaining a professional and welcoming environment for employees and visitors. Reporting to the Operations & Brand Director, the role will provide administrative and operational support across the business, assist with company communications, branding initiatives, social media coordination, and public relations activities. The role will also work closely with the HR team on employee administration matters, including visa processes, employee engagement initiatives, and company events. In addition, the incumbent will support the organisation of internal and external events, company communications, and other projects as business needs evolve.<br>RESPONSIBILITIES: Office Administration & Operations Provide administrative support across a wide range of office and operational activities. Monitor and update company expenses through the daily use of an Excel spreadsheet and support in building the yearly budget for administration and office expenses. Ensure that the elseco Administration files and records are updated and well maintained. Greet staff and visitors upon arrival, ensuring a professional and welcoming environment. Maintain an organised and well-stocked office (elseco and ATOM), replenishing supplies for employees and visitors. Coordinate and support the Leadership Team with visitor arrangements, ensuring meeting rooms are prepared and refreshments are provided. Answer the company mainline phone and direct calls and messages appropriately. Prepare travel arrangements for the Leadership Team and employees as required. Coordinate with IT and Building Management (CPT & Gate Avenue) regarding office access, passes, and facilities requirements for employees and visitors. Oversee office facilities, including maintenance, cleaning, office equipment, plants, fire safety contracts, and other workplace services. Conduct vendor comparisons, obtain quotations, negotiate rates, and coordinate service providers for office and business needs. Arrange office permits, deliveries, parking access, maintenance visits, and other office-related requirements. Order and manage corporate merchandise, business cards, access cards, and other office materials. Manage loyalty and reward programmes (e.g., Business Skywards) for staff. Support the annual office budget process and monitor office-related expenditure. <br>Communications, Branding & Social Media Support the Operations & Brand Director in coordinating internal and external communications. Assist with the preparation and distribution of company announcements, newsletters, and employee communications. Coordinate updates for the company's social media platforms, ensuring content is accurate, timely, and aligned with company branding guidelines. Assist with the coordination of marketing materials, promotional items, and branding initiatives. Support public relations activities and liaise with external suppliers, agencies, and partners as required. Help maintain brand consistency across company communications and events. <br>HR Administration Work closely with the HR team on employee administration matters. Coordinate visa applications, renewals, cancellations, and non-sponsored card applications, and maintain the DIFC Portal under HR guidance. Support onboarding and offboarding administration activities in coordination with HR. Assist HR with employee engagement initiatives, learning and development activities, and wellbeing programmes. Coordinate and organise company events, employee celebrations, team-building activities, and internal functions in collaboration with HR and the Operations & Brand Director. General Perform other ad-hoc administration, communications, branding, and operational duties as required by the Operations & Brand Director, HR Team, or Leadership Team.<br>KNOWLEDGE AND SKILLS: University Degree required. Excel, Word and Power Point proficiency. Position Dubai based, so requirement to live in Dubai.6-8 years of Office coordination experience and a proven track record of high professionalism, and ability to get jobs done efficiently. Exposure to social media management, communications, branding, or marketing activities would be advantageous. Excellent communication skills, written and verbal English, highly presentable and smart manners. Meticulous, hardworking ethic, attention to detail, positive can-do attitude, displaying strong mental agility. Professional approach, self-motivated and takes initiatives to find solutions. Develop and maintain excellent relationship with all elseco staff. Ability to learn and understand new technologies.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Supervises, plans, and organises the daily activities of housekeeping staff to ensure a clean, safe, and hygienic environment across the hospital. Ensures adherence to infection control, JCI standards, and departmental policies while facilitating smooth operations in wards, clinics, and public areas. Oversees inventories of linens, supplies, and chemicals, trains and develops staff, and ensures the effective use of resources while promoting environmentally sustainable housekeeping practices that reflect the hospital’s professional image and commitment to green initiatives.</p><br><br>Responsibilities:<br><ul> <li>Supervises housekeepers in their assigned areas, ensuring tasks and special projects are completed on time and to the required standards.</li> <li>Plans and schedules daily housekeeping activities based on staff availability and operational requirements.</li> <li>Assigns and adjusts cleaning areas for housekeepers, considering workload and special cleaning needs.</li> <li>Ensures JCIA and infection control codes are strictly maintained to provide a safe environment.</li> <li>Assists in the development and implementation of housekeeping standards and departmental policies/procedures (DPPs).</li> <li>Conducts periodic and special cleaning assignments, ensuring effective execution.</li> <li>Monitors receipt, issuance, and stock levels of linens, supplies, chemicals, and equipment; places timely orders to maintain adequate inventory.</li> <li>Ensures equipment and housekeeping trolleys are used, maintained, and stored safely to reflect the professional image of the hospital.</li> <li>Supports staff training and development by coaching, mentoring, and conducting skill-building sessions for team members.</li> <li>Monitors and evaluates staff performance, providing feedback and recommending corrective actions or recognition as needed.</li> <li>Ensures compliance with waste management codes and environmentally sustainable practices.</li> <li>Promotes and monitors sustainable housekeeping practices, including responsible use of water, energy, and chemicals to minimise environmental impact.</li> <li>Ensures staff are trained in sustainable housekeeping practices and waste segregation procedures.</li> <li>Verifies housekeeping keys are logged, issued, and returned after every shift, with proper records maintained.</li> <li>Reviews and maintains logbooks, staff worksheets, supervisor inspection sheets, and reports.</li> <li>Ensures manpower and material resources are used efficiently and economically.</li> <li>Responds promptly to requests for assistance from wards and departments.</li></ul><br>Qualifications:<br><ul> <li>Diploma or Bachelor’s Degree in Hotel Management, Hospitality, Business Administration, Facilities Management, or related field.</li></ul><p><strong>PROFESSIONAL EXPERIENCE</strong></p><br><ul> <li>Minimum of six (6) years of progressive housekeeping experience, including at least two (2) years in a supervisory role, preferably in a healthcare or hospitality setting.</li> <li>Knowledge of JCI standards, infection control practices, and hospital housekeeping operations.</li> <li>Knowledge of waste management codes, sustainable housekeeping methods, inventory management, and chemical safety procedures.</li> <li>Skills in staff supervision, training, and performance evaluation.</li> <li>Skills in planning, scheduling, and resource allocation to optimise productivity.</li> <li>Skills in maintaining inventory records, ordering supplies, and overseeing stock control.</li> <li>Ability to apply and enforce sustainable practices in housekeeping operations to support the hospital’s environmental initiatives.</li> <li>Ability to communicate effectively in English, both spoken and written, with diverse nationalities.</li> <li>Ability to lead by example, motivate staff, and foster a culture of accountability.</li> <li>Ability to perform under pressure, adapt to changes, and ensure departmental goals are met.</li></ul> </div>

<ol><li><p>Manage daily office and administrative activities.</p></li><li><p>Maintain records, documents, reports, invoices, and files.</p></li><li><p>Coordinate with staff, management, customers, and suppliers.</p></li><li><p>Handle procurement, office supplies, and inventory.</p></li><li><p>Support staff attendance, leave, onboarding, and documentation.</p></li><li><p>Coordinate maintenance, facilities, and external service providers.</p></li><li><p>Assist workshop, sales, service, and parts departments with administrative tasks.</p></li><li><p>Provide basic IT support and coordinate with IT vendors when required.</p></li><li><p>Prepare reports and ensure smooth day-to-day operations.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Administration professional with experience supporting daily automotive operations, including workshop, sales, and service departments. Skilled in office administration, documentation, vendor coordination, procurement, inventory, staff support, and maintaining smooth office operations.</p>

<p>We are seeking a dynamic, organized, and experienced Operations Supervisor/Manager to oversee a team of 50+ female staff, including nannies, babysitters, housekeepers, and customer service agents. The role also involves coordinating driver schedules and ensuring excellence in daily operations and client service delivery. The ideal candidate is a proactive leader with strong communication skills and multilingual ability (Tagalog, English, and preferably Arabic). Key Responsibilities • Team Leadership: Lead, supervise, and support 50+ staff across domestic services and customer service functions. • Service Quality: Ensure high-quality service delivery across all operations; monitor performance and uphold service standards. • Client Relations: Handle and resolve customer concerns promptly to maintain high client satisfaction. • Scheduling & Logistics: Manage staff schedules and coordinate daily driver routes for staff pick-up and drop-off. • Training & Development: Conduct regular performance evaluations and facilitate training sessions to improve staff skills and productivity. • Operational Management: Oversee daily operations, enforce company policies, and ensure efficient workflows. • Administrative Tasks: Prepare required reports, maintain accurate records, and support management with operational documentation.</p><p>• Experience: 2–5 years of supervisory experience in cleaning, facilities management, or domestic staffing services. • Skills: Strong leadership, problem-solving ability, and excellent interpersonal communication. • Technical Proficiency: Proficient in MS Office and relevant operational management systems. • Languages: Fluency in English and Tagalog; Arabic is an advantage. • Other: Female candidates. • Job Type: Full-time Experience: • Cleaning Services company/FM services company: 2 years (Required) • People and team management: 2 years (Required) Language: • English/Arabic/Tagaog (Required) • Work Location: In person</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><br><br>Job Description<br><br><p>The People &amp; Culture Executive supports payroll administration, employee records, recruitment, onboarding and employee relations. The role ensures payroll inputs, attendance records, employee data and HR documentation are accurate, confidential and processed within the required timelines.</p><br><p>Key Responsibilities:</p><br><ul><li>Support the monthly payroll process by collecting, reviewing and verifying attendance records, overtime, deductions, allowances, unpaid leave and other payroll-related inputs.</li><li>Ensure all payroll information is accurate, properly documented and submitted within the established payroll deadlines.</li><li>Maintain and regularly update employee payroll records, personal details, bank information, employment history, benefits and salary-related documentation.</li><li>Coordinate with department heads to resolve attendance discrepancies, missing punches, leave records and other payroll-related concerns.</li><li>Assist employees with payroll enquiries and ensure concerns regarding salaries, deductions and attendance are addressed professionally and promptly.</li><li>Prepare payroll reports, employee data updates and other HR management information reports as required.</li><li>Maintain accurate and confidential employee files, personnel records and departmental databases.</li><li>Conduct regular audits of payroll documents, attendance records, employee files and assigned HR processes to ensure accuracy and compliance.</li><li>Manage the full recruitment cycle, including maintaining the candidate database, screening applications, conducting interviews, completing reference checks, preparing offer letters and communicating with candidates.</li><li>Coordinate with the PRO regarding employment visas and manage the arrival and joining process of new employees.</li><li>Facilitate onboarding and orientation by preparing materials, arranging training sessions and ensuring all required documentation is completed.</li><li>Build positive employee relations and maintain open communication between employees and the People &amp; Culture department.</li><li>Coordinate People &amp; Culture activities with all hotel departments and provide administrative support to the wider HR team.</li><li>Prepare recruitment reports, HR updates, correspondence, letters, memos, presentations and other required documentation.</li><li>Organize meetings, manage calendars, prepare agendas, record minutes and follow up on pending action points.</li><li>Manage incoming and outgoing correspondence, telephone calls, mail distribution and electronic and paper-based filing systems.</li><li>Handle sensitive and confidential information with professionalism, discretion and integrity.</li><li>Support the implementation and continuous improvement of People &amp; Culture policies, procedures and service standards.</li><li>Ensure compliance with hotel policies and all applicable health, hygiene, safety, security and fire regulations.</li><li>Perform additional duties and HR administrative tasks as reasonably assigned by management.</li></ul><br>Qualifications<br><br><p>Minimum of 2 years’ experience in a People &amp; Culture, Human Resources or payroll-related role, preferably within the hospitality industry</p><br><p>Bachelor’s degree in Human Resources, Business Administration or a related field is preferred</p><br><p>Hands-on knowledge and experience using <strong>Oasys HRMS is required</strong></p><br><br>Additional Information<br><br><ul><li>Strong understanding of payroll administration, attendance management, employee records, recruitment and onboarding and offboarding processes</li><li>Excellent attention to detail when reviewing attendance, overtime, leave, deductions, allowances and other payroll-related information</li><li>Able to meet strict payroll deadlines and work extended hours during payroll closing and other peak operational periods</li><li>Demonstrates a high level of confidentiality when handling salary details, employee records and other sensitive information</li><li>Strong organizational, communication and interpersonal skills, with the ability to coordinate effectively with employees and department heads</li><li>Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.</li><li>Able to manage multiple responsibilities and priorities accurately in a fast-paced hospitality environment</li><li>Demonstrates professionalism, integrity, teamwork and a positive, approachable attitude.</li><li>Committed to continuous learning and developing knowledge of HR systems, UAE labour practices and People &amp; Culture processes</li></ul> </div>

<p>Support employee lifecycle documentation and government relations activities across Aster Retail UAE operations, ensuring timely visa processing, renewals, cancellations and compliance with UAE regulations.</p><p>Key Responsibilities</p><ul><li><p>Process employment visas, entry permits, renewals, status changes and visa cancellations.</p></li><li><p>Coordinate with MOHRE, ICP, GDRFA and other UAE government authorities.</p></li><li><p>Handle labor contracts, renewals, amendments and employee documentation.</p></li><li><p>Track visa and Emirates ID expiry dates and ensure timely action.</p></li><li><p>Support onboarding and offboarding documentation requirements.</p></li><li><p>Liaise with PROs and government agencies for submissions and approvals.</p></li><li><p>Maintain accurate employee records and compliance reports.</p></li><li><p>Respond to employee queries related to visa and labor matters.</p></li><li><p>Ensure adherence to UAE labor and immigration regulations.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or Bachelor's Degree in HR, Business Administration or related field.</p></li><li><p>2-4 years of UAE experience in Government Relations, PRO or HR Operations.</p></li><li><p>Knowledge of UAE visa, labor card, Emirates ID and immigration processes.</p></li><li><p>Proficiency in MS Office, especially Excel.</p></li><li><p>Strong communication and coordination skills.</p></li></ul>

<br><ul><li>Act as a strategic HR partner to business and functional leaders, ensuring alignment of people strategies with business objectives.</li><li>Implement regional HR policies, practices and programs in line with global guidelines, local legislation and business requirements.</li><li>Oversee end-to-end HR operations, including performance management, compensation reviews, promotions, payroll and benefits administration.</li><li>Lead workforce planning, talent acquisition, succession planning and leadership development to build a strong talent pipeline.</li><li>Drive employee engagement, retention, employee development and initiatives to strengthen organisational effectiveness.</li><li>Manage employee relations, investigations, grievances, disciplinary actions and separations in line with company policies and applicable labour laws.</li><li>Support organisational transformation, change management and continuous improvement initiatives.</li><li>Develop HR dashboards, metrics and scorecards, and prepare management presentations to support strategic decision-making.</li><li>Partner with Compensation &amp; Benefits teams to implement competitive rewards, incentive and recognition programs.</li><li>Lead senior and critical talent acquisition initiatives and support leadership succession planning.</li><li>Manage regional HR budgets and ensure effective implementation of HR policies, governance and compliance requirements.</li><li>Lead, develop and mentor the HR team, supporting performance management, capability building and succession planning.</li><li>Drive diversity, equity and inclusion, employee well-being, corporate governance and sustainability initiatives.</li><li>Ensure adherence to ethical business practices and anti-bribery policies.</li></ul><p><strong>Key Requirements</strong></p><ul><li>12+ years of experience in Human Resources.</li><li>Strong HR business partnering, talent management, employee lifecycle management and employee engagement experience.</li></ul><p><br></p>

<ul><li><p>Experience in HR Operations, Payroll Administration, Site HR, or Camp HR</p></li><li><p>Hands-on experience in monthly payroll processing and payroll-related HR activities</p></li><li><p>Strong knowledge of employee attendance, timesheets, overtime, leave, and payroll data</p></li><li><p>Good knowledge of Microsoft Excel, including formulas, VLOOKUP/XLOOKUP, Pivot Tables, sorting, filtering, and maintaining large datasets</p></li><li><p>Managing and updating employee records, payroll trackers, attendance sheets, and HR databases</p></li><li><p>Preparing monthly payroll reports, attendance reports, overtime reports, and manpower reports</p></li><li><p>Checking payroll data for accuracy and coordinating with HR/Finance teams for payroll processing</p></li><li><p>Supporting salary calculations, deductions, allowances, overtime, leave adjustments, and other payroll inputs</p></li><li><p>Maintaining accurate employee documentation and ensuring timely updates to HR records</p></li><li><p>Supporting onboarding, joining formalities, employee documentation, and HR administration</p></li><li><p>Handling employee queries related to salary, attendance, leave, and payroll</p></li><li><p>Maintaining confidentiality and accuracy of employee and payroll information</p></li><li><p>Strong attention to detail, numerical ability, and organizational skills</p></li><li><p>Quick learner with the ability to manage multiple HR and payroll tasks in a fast-paced site environment</p></li><li><p>Comfortable working full-time in a site/camp environment in Abu Dhabi</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>✅ Experience in HR Operations / Payroll / HR Administration ✅ Strong MS Excel & data management skills ✅ Knowledge of attendance, payroll & HR documentation ✅ Strong attention to detail and confidentiality ✅ Willing to work in a site/camp environment in Abu Dhabi</p>

<p><strong>Job Description:</strong></p><p>We are looking for an HR Support Executive to join our growing team.</p><p>This is an entry to mid-level, hands-on HR role supporting and working on day-to-day HR operations and employee lifecycle.</p><p>Key Responsibilities:</p><ul><li><p>Manage employee files, HR records, databases and documentation</p></li><li><p>Prepare offer letters, employment letters and other HR documents</p></li><li><p>Support onboarding, employee lifecycle and exit formalities</p></li><li><p>Maintain payroll-related data, leave and attendance records</p></li><li><p>Coordinate medical insurance and employee-related requirements</p></li><li><p>Support employee relations and day-to-day HR queries</p></li><li><p>Maintain HR filing, documentation and compliance records</p></li><li><p>Coordinate with employees, clients and external service providers</p></li><li><p>Take ownership of assigned responsibilities and proactively identify solutions</p></li></ul><br><p>If you are someone who enjoys working closely with people, solving HR challenges and taking ownership, we would be glad to hear from you.</p><p><strong>Desired Candidate Profile</strong></p><p>What We Are Looking For:</p><ul><li><p>2 years of UAE HR experience preferred</p></li><li><p>Strong understanding of day-to-day HR operations</p></li><li><p>Good understanding of HR documentation, employee records, and basic HR operations with strong organizational and communication skills.</p></li><li><p>Good communication and interpersonal skills</p></li><li><p>Proactive, responsible and able to work independently</p></li></ul><p>Salary and Benefits: Up to AED 4,000 + performance-based incentives, depending on experience and capability and other benefits as per industry standards</p><p>Sponsorship: preferred candidate on spouse or parent sponsorship</p><br><p>Availability: immediate</p>

<p>We are looking for a motivated, organized, and responsible HR Assistant to join our team. The candidate will support the HR department with recruitment, employee coordination, documentation, and daily administrative activities.</p> <p>FRESHERS CAN APPLY!</p> <p>Key Responsibilities<br /> &#8211; Assist with recruitment and hiring activities.<br /> &#8211; Post job vacancies on different platforms.<br /> &#8211; Review and shortlist CVs.<br /> &#8211; Contact candidates and schedule interviews.<br /> &#8211; Assist with employee onboarding and joining formalities.<br /> &#8211; Maintain employee records and HR files.<br /> &#8211; Assist with attendance and leave management.<br /> &#8211; Prepare HR documents, reports, and letters.<br /> &#8211; Handle basic employee inquiries.<br /> &#8211; Support the HR team with daily administrative tasks.<br /> &#8211; Maintain confidentiality of employee information.<br /> &#8211; Perform other HR duties assigned by management.</p> <p>Requirements<br /> &#8211; Bachelor&#8217;s degree in HR, Business Administration, or a related field.<br /> &#8211; Freshers can apply.<br /> &#8211; Previous HR experience is an advantage but not mandatory.<br /> &#8211; Good communication and interpersonal skills.<br /> &#8211; Basic knowledge of Microsoft Office.<br /> &#8211; Strong organizational and time-management skills.<br /> &#8211; Positive attitude and willingness to learn.<br /> &#8211; Ability to work independently and as part of a team.<br /> &#8211; UAE experience is an advantage.</p> <p>What We Offer<br /> &#8211; Competitive salary.<br /> &#8211; Training and development opportunities.<br /> &#8211; Career growth opportunities.<br /> &#8211; Friendly and professional working environment.<br /> &#8211; Valuable practical HR experience.</p> <p>How to Apply<br /> &#8211; Interested candidates can send their CV or contact us directly:<br /> WhatsApp/Call: +971 52 223 5315</p>

<p>We are looking for a motivated, organized, and responsible HR Assistant to join our team. The candidate will support the HR department with recruitment, employee coordination, documentation, and daily administrative activities.</p> <p>FRESHERS CAN APPLY!</p> <p>Key Responsibilities<br /> &#8211; Assist with recruitment and hiring activities.<br /> &#8211; Post job vacancies on different platforms.<br /> &#8211; Review and shortlist CVs.<br /> &#8211; Contact candidates and schedule interviews.<br /> &#8211; Assist with employee onboarding and joining formalities.<br /> &#8211; Maintain employee records and HR files.<br /> &#8211; Assist with attendance and leave management.<br /> &#8211; Prepare HR documents, reports, and letters.<br /> &#8211; Handle basic employee inquiries.<br /> &#8211; Support the HR team with daily administrative tasks.<br /> &#8211; Maintain confidentiality of employee information.<br /> &#8211; Perform other HR duties assigned by management.</p> <p>Requirements<br /> &#8211; Bachelor&#8217;s degree in HR, Business Administration, or a related field.<br /> &#8211; Freshers can apply.<br /> &#8211; Previous HR experience is an advantage but not mandatory.<br /> &#8211; Good communication and interpersonal skills.<br /> &#8211; Basic knowledge of Microsoft Office.<br /> &#8211; Strong organizational and time-management skills.<br /> &#8211; Positive attitude and willingness to learn.<br /> &#8211; Ability to work independently and as part of a team.<br /> &#8211; UAE experience is an advantage.</p> <p>What We Offer<br /> &#8211; Competitive salary.<br /> &#8211; Training and development opportunities.<br /> &#8211; Career growth opportunities.<br /> &#8211; Friendly and professional working environment.<br /> &#8211; Valuable practical HR experience.</p> <p>How to Apply<br /> &#8211; Interested candidates can send their CV or contact us directly:<br /> WhatsApp/Call: +971 52 223 5315</p>

Organizational Development Manager Role Description We are seeking a strategic and people-oriented Organizational Development Manager to drive initiatives that strengthen organizational effectiveness, employee capabilities, culture, and long-term business performance. The role involves analyzing organizational needs, designing development strategies, supporting organizational change, and implementing initiatives that improve structure, collaboration, leadership effectiveness, and employee engagement. The Organizational Development Manager will partner with business leaders and HR stakeholders to identify capability gaps, develop talent and leadership programs, enhance performance frameworks, and support organizational transformation. Responsibilities also include conducting organizational assessments, developing employee engagement initiatives, supporting succession planning, monitoring organizational metrics, and promoting a culture of continuous improvement. Strong analytical thinking, communication, facilitation, stakeholder management, and change management skills are essential. Qualifications Bachelor’s degree or above in Human Resources, Organizational Psychology, Business, Management, or a related discipline. Strong understanding of organizational development, talent management, employee engagement, and change management. Excellent analytical, problem-solving, and organizational skills. Ability to translate organizational needs into practical development strategies and initiatives. Strong communication, facilitation, presentation, and stakeholder management abilities. Ability to work effectively with leaders and cross-functional teams. Strong understanding of organizational culture, performance management, and leadership development. Proficiency in Microsoft Office and familiarity with HR analytics or people management tools. Knowledge of organizational assessment, succession planning, coaching, or employee engagement methodologies is an advantage. Strategic, collaborative, adaptable, and results-oriented mindset.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<ul><li><p>Overall responsibility in ensuring welfare activities for employees are effectively managed and implemented</p></li><li><p>Handle employee complaints, counseling and grievance</p></li><li><p>Identify and address issues, concerns, root cause of an employee and any matter that needs escalation to the Management</p></li><li><p>Visit all Dulsco employee accommodations/camps to conduct welfare related activities</p></li><li><p>Handle resignation cases to understand the reason and possibility of retaining a separating employee</p></li><li><p>Provide support to Operations team in handling late leave return cases and disciplinary cases</p></li><li><p>Initiate disciplinary actions, including recommendations of warning, suspension or termination</p></li><li><p>Maintain welfare related MIS/Reports/Updates</p></li><li><p>Deliver employee welfare related trainings</p></li></ul><p>Other responsibilities as maybe assigned from time to time</p><p>Training and Induction:</p><ul><li><p>Follow up with the schedule of new arrivals and organize induction within 48 hours of arrival</p></li><li><p>Maintain a log of observation during induction</p></li><li><p>Keep the recruitment team and other support departments informed of these observations</p></li><li><p>Maintain attendance record and separation reasons of new arrivals</p></li></ul><ul><li><p>Ensure necessary assistance and care is given to employee who has undergone medical treatment and residing at our accommodations and coordinate with DMC on the same</p></li><li><p>Engage idle employees through various activities including training</p></li></ul><p>Accommodation Visits</p><ul><li><p>Prepare a monthly visit schedule</p></li><li><p>Arrange to follow up with the new arrivals</p></li><li><p>Coordinate with the accommodation and time keepers to meet with employees.</p></li><li><p>Meet with the absentees to understand and motivate to report to work.</p></li><li><p>Prepare follow up programs on the needs analysis</p></li></ul><p>Reports and Presentation</p><ul><li><p>Prepare a weekly report to discuss with the team and line manager</p></li><li><p>Prepare a monthly report to quantum the interactions and effect of the welfare activities.</p></li><li><p>Keep a log of the day to day activities on welfare share point.</p></li></ul><p>Separation and exit interviews</p><ul><li><p>Counsel the resigned employees to withdraw resignation</p></li><li><p>Follow up with medical cases in the early repatriation</p></li></ul><p>Other Responsibilities</p><ul><li><p>Identify talents and update for internal talent pool</p></li><li><p>Organize at least 1 employee engagement program per month</p></li></ul><p>KPI Timelines:</p><ul><li><p>5 camp visits / week</p></li><li><p>Interact with at least 50 employees/week</p></li><li><p>Identify new Talents</p></li><li><p>Identify and Counsel habitual absentees</p></li><li><p>Proactive in reducing separations</p></li><li><p>Participate / conduct 1 training and awareness /week</p></li><li><p>Effective resolution of all employee complaints within 48 hours.</p></li><li><p>Immediate escalation to management for all matters that need intervention to prevent further aggravation.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Preferred MSW/ MA Sociology - open to any candidates with a Bachelor degree.</p></li><li><p>Prior experience in welfare is required </p></li><li><p>Training multicultural group</p></li><li><p>Must have valid UAE driving license </p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance with Company policies and procedures, applicable labour legislation, and relevant ISO 9001, ISO 14001, ISO 45001, ISM and ISPS requirements where applicable.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Develop, implement and maintain HR policies and procedures in line with business and legal requirements.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor changes in UAE labour legislation and advise management on their impact.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support internal and external audits related to HR compliance.<br>•&nbsp;&nbsp;&nbsp;&nbsp; Lead manpower planning activities to meet current and future business requirements.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage end-to-end recruitment and selection processes for shore-based employees and support recruitment activities for sea staff where required.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Coordinate onboarding and induction programmes for new employees.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure staffing levels are maintained in line with approved budgets and operational requirements.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Provide advice and guidance to managers on employee relations matters, including disciplinary, grievance, performance improvement, redundancy and termination processes.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage the annual performance management process and ensure timely completion of employee performance reviews.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Promote employee engagement and support initiatives that enhance employee satisfaction and retention.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Oversee payroll preparation and approval processes in collaboration with Finance to ensure timely and accurate salary payments.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support salary reviews, promotions and compensation recommendations in accordance with Company policies.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer employee benefits and ensure compliance with applicable regulations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure employee records and HR information systems are maintained accurately and confidentially.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Oversee visa, work permit and other employment documentation processes to ensure compliance with UAE immigration requirements.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Review and maintain employment contracts and HR documentation.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Identify training and development needs across the Business Unit.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Coordinate employee training program and monitor compliance with mandatory training requirements.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support career development and succession planning initiatives.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Prepare and manage the annual shore-based headcount budget.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor HR expenditure and provide variance analysis where required.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Prepare regular HR reports and workforce statistics for management.<br>&nbsp;</p><br><br> </div>

<strong>Company Description<br><br></strong><strong>Job Description<br><br></strong>The Assistant Learning &amp; Development Manager supports the planning, implementation, and evaluation of the organization’s learning and development strategy. The role works closely with department heads, managers, and employees to identify development needs, coordinate training programs, promote continuous learning, and ensure compliance with company standards and applicable regulations.<br><br>The position also supports employee engagement, performance development, talent management, and the achievement of service and operational standards.<br><br>Key Responsibilities<br><br>Learning &amp; Development<br><br><ul><li>Support the Learning &amp; Development Manager in developing and implementing the annual training and development plan.</li><li>Conduct training needs assessments in collaboration with department heads and line managers.</li><li>Coordinate and deliver training programs, workshops, inductions, and development initiatives.</li><li>Monitor training attendance, completion, effectiveness, and employee feedback.</li><li>Support the development of individual development plans and career development initiatives.</li><li>Identify opportunities to improve learning methods, content, and employee development programs.</li><li>Maintain accurate training records and prepare regular L&amp;D reports and dashboards.<br><br></li></ul>Training &amp; Compliance<br><br><ul><li>Coordinate mandatory training programs and ensure completion within required timelines.</li><li>Support compliance with organizational training standards, policies, and procedures.</li><li>Coordinate and monitor Forbes training and compliance requirements, ensuring relevant employees receive appropriate training and that records are maintained.</li><li>Assist in preparing departments for internal and external training audits and assessments.</li><li>Monitor training compliance and follow up with departments where required.<br><br></li></ul>Performance &amp; Talent Development<br><br><ul><li>Support the performance management and employee development processes.</li><li>Work with managers to identify high-potential employees and development opportunities.</li><li>Assist with succession planning, talent development, and career progression initiatives.</li><li>Support coaching, mentoring, and leadership development programs.<br><br></li></ul>Employee Engagement<br><br><ul><li>Support employee engagement initiatives, surveys, and activities.</li><li>Develop learning initiatives that contribute to employee satisfaction, retention, and organizational culture.</li><li>Act as a resource for employees and managers regarding learning opportunities and professional development.<br><br></li></ul>Leadership &amp; Coordination<br><br><ul><li>Support and coordinate the activities of the L&amp;D team.</li><li>Build effective relationships with department heads, managers, and external training providers.</li><li>Assist with the selection and management of external training providers and facilitators.</li><li>Promote a culture of continuous learning and professional development across the organization.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>3–5 years above of professional experience in Learning &amp; Development, Human Resources, Talent Development, or People Operations, preferably with experience in a supervisory or coordinating role.</li><li>Proven experience in designing, coordinating, and implementing training and development programs.</li><li>Strong knowledge of learning needs analysis, instructional methods, employee development, and training evaluation.</li><li>Experience supporting performance management, talent development, succession planning, and employee engagement initiatives.</li><li>Strong knowledge of training compliance and quality standards, with experience in Forbes training and compliance requirements preferred.</li><li>Excellent communication, presentation, facilitation, and interpersonal skills.</li><li>Ability to build effective relationships with employees, managers, and senior stakeholders at all organizational levels.</li><li>Strong leadership, organizational, project management, and time-management skills.</li><li>Proficiency in HR data analysis, training metrics, reporting, and presentation of L&amp;D insights.</li><li>Working knowledge of UAE Labour Law, employment regulations, and HR compliance requirements.</li><li>Proficiency in HRIS/LMS platforms and Microsoft Office applications, particularly Excel, Word, and PowerPoint.</li><li>Strong ability to manage multiple training programs, projects, and priorities simultaneously.</li><li>High level of professionalism, confidentiality, attention to detail, and integrity.</li><li>Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field.</li><li>Professional certification in L&amp;D, HR, or talent development such as CIPD, SHRM, ATD, or equivalent is an advantage.<br><br></li></ul>Key Competencies<br><br><ul><li>Training &amp; Facilitation</li><li>Learning Needs Analysis</li><li>Talent Development</li><li>Performance Management</li><li>Employee Engagement</li><li>Coaching &amp; Mentoring</li><li>Stakeholder Management</li><li>HR &amp; L&amp;D Analytics</li><li>Project Management</li><li>Leadership &amp; Team Coordination</li><li>Compliance &amp; Quality Standards</li><li>Communication &amp; Presentation</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><br>Job Description<br><br><p>The Assistant Learning &amp; Development Manager supports the planning, implementation, and evaluation of the organization’s learning and development strategy. The role works closely with department heads, managers, and employees to identify development needs, coordinate training programs, promote continuous learning, and ensure compliance with company standards and applicable regulations.</p><br><p>The position also supports employee engagement, performance development, talent management, and the achievement of service and operational standards.</p><br><p>Key Responsibilities</p><br><p>Learning &amp; Development</p><br><ul><li>Support the Learning &amp; Development Manager in developing and implementing the annual training and development plan.</li><li>Conduct training needs assessments in collaboration with department heads and line managers.</li><li>Coordinate and deliver training programs, workshops, inductions, and development initiatives.</li><li>Monitor training attendance, completion, effectiveness, and employee feedback.</li><li>Support the development of individual development plans and career development initiatives.</li><li>Identify opportunities to improve learning methods, content, and employee development programs.</li><li>Maintain accurate training records and prepare regular L&amp;D reports and dashboards.</li></ul><p>Training &amp; Compliance</p><br><ul><li>Coordinate mandatory training programs and ensure completion within required timelines.</li><li>Support compliance with organizational training standards, policies, and procedures.</li><li>Coordinate and monitor Forbes training and compliance requirements, ensuring relevant employees receive appropriate training and that records are maintained.</li><li>Assist in preparing departments for internal and external training audits and assessments.</li><li>Monitor training compliance and follow up with departments where required.</li></ul><p>Performance &amp; Talent Development</p><br><ul><li>Support the performance management and employee development processes.</li><li>Work with managers to identify high-potential employees and development opportunities.</li><li>Assist with succession planning, talent development, and career progression initiatives.</li><li>Support coaching, mentoring, and leadership development programs.</li></ul><p>Employee Engagement</p><br><ul><li>Support employee engagement initiatives, surveys, and activities.</li><li>Develop learning initiatives that contribute to employee satisfaction, retention, and organizational culture.</li><li>Act as a resource for employees and managers regarding learning opportunities and professional development.</li></ul><p>Leadership &amp; Coordination</p><br><ul><li>Support and coordinate the activities of the L&amp;D team.</li><li>Build effective relationships with department heads, managers, and external training providers.</li><li>Assist with the selection and management of external training providers and facilitators.</li><li>Promote a culture of continuous learning and professional development across the organization.</li></ul><br>Qualifications<br><br><ul><li>3–5 years above of professional experience in Learning &amp; Development, Human Resources, Talent Development, or People Operations, preferably with experience in a supervisory or coordinating role.</li><li>Proven experience in designing, coordinating, and implementing training and development programs.</li><li>Strong knowledge of learning needs analysis, instructional methods, employee development, and training evaluation.</li><li>Experience supporting performance management, talent development, succession planning, and employee engagement initiatives.</li><li>Strong knowledge of training compliance and quality standards, with experience in Forbes training and compliance requirements preferred.</li><li>Excellent communication, presentation, facilitation, and interpersonal skills.</li><li>Ability to build effective relationships with employees, managers, and senior stakeholders at all organizational levels.</li><li>Strong leadership, organizational, project management, and time-management skills.</li><li>Proficiency in HR data analysis, training metrics, reporting, and presentation of L&amp;D insights.</li><li>Working knowledge of UAE Labour Law, employment regulations, and HR compliance requirements.</li><li>Proficiency in HRIS/LMS platforms and Microsoft Office applications, particularly Excel, Word, and PowerPoint.</li><li>Strong ability to manage multiple training programs, projects, and priorities simultaneously.</li><li>High level of professionalism, confidentiality, attention to detail, and integrity.</li><li>Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field.</li><li>Professional certification in L&amp;D, HR, or talent development such as CIPD, SHRM, ATD, or equivalent is an advantage.</li></ul><p>Key Competencies</p><br><ul><li>Training &amp; Facilitation</li><li>Learning Needs Analysis</li><li>Talent Development</li><li>Performance Management</li><li>Employee Engagement</li><li>Coaching &amp; Mentoring</li><li>Stakeholder Management</li><li>HR &amp; L&amp;D Analytics</li><li>Project Management</li><li>Leadership &amp; Team Coordination</li><li>Compliance &amp; Quality Standards</li><li>Communication &amp; Presentation</li></ul> </div>

<p>Job Purpose The Public Relations Officer (PRO) will be responsible for managing the company’s government relations, immigration, employee documentation and regulatory requirements across the UAE. The ideal candidate will have strong knowledge of UAE government procedures and be confident dealing with government authorities. Arabic fluency is essential, both written and spoken. Experience within the retail sector is highly desirable, although candidates from other industries with strong UAE PRO experience will also be considered. Key Responsibilities Government Relations & PRO Services • Manage all government-related transactions on behalf of the company. • Liaise with UAE government departments and authorities, including MOHRE, GDRFA, ICP, Department of Economy and Tourism and other relevant authorities. • Process employment visas, renewals, cancellations, transfers and amendments. • Process work permits, labour contracts and other employment-related documentation. • Coordinate Emirates ID applications and renewals. • Coordinate medical fitness examinations and related requirements. • Manage employee visa status changes and cancellations. • Assist with company license renewals, establishment cards and government registrations. • Obtain government approvals, permits and NOCs where required. • Monitor all government-related deadlines and ensure transactions are completed on time. Employee Administration • Manage the complete visa and government documentation process for new employees. • Coordinate onboarding requirements involving government authorities. • Process employee visa cancellations and exit formalities. • Respond to employee queries relating to visas, Emirates ID, work permits and other government requirements. • Maintain accurate and confidential employee records. • Monitor expiry dates for visas, Emirates IDs, work permits, passports and other relevant documents. Company Administration • Assist with trade license renewals and amendments. • Maintain company government files and registrations. • Manage relevant government portals and online systems. • Maintain a comprehensive schedule of all government and regulatory renewals. • Ensure the company remains compliant with UAE government requirements. • Provide regular updates to management regarding outstanding transactions, renewals and potential issues.</p><p>Candidate Requirements Essential • Minimum 3 years’ UAE PRO experience. • UAE driving license is essential. • Excellent knowledge of UAE immigration, labour and government procedures. • Strong working knowledge of MOHRE, GDRFA, ICP and relevant government portals. • Proven experience managing employee visas, work permits, Emirates ID and medical procedures. • Fluent Arabic – written and spoken is mandatory. • Strong English communication skills. • Excellent organizational and administrative abilities. • Ability to manage multiple deadlines and transactions simultaneously. • Strong attention to detail. • Confident dealing with government departments and officials. • Ability to work independently and resolve issues proactively. Preferred • Previous experience within the retail industry is highly desirable. • Experience supporting a business with a large international employee workforce would be advantageous. Personal Attributes • Highly organised and dependable with a strong multi national company work ethic • Proactive and solutions-focused. • Professional and confident when dealing with government authorities. • Discreet when handling confidential employee and company information. • Comfortable working in a fast-paced environment. • Able to prioritize competing deadlines. • A strong communicator with excellent interpersonal skills. • Practical, hands-on and capable of following matters through to completion. Key Performance Indicators • Timely completion of all visa, labour and government transactions. • No avoidable penalties resulting from missed deadlines or compliance issues. • Accurate and up-to-date employee and company records. • Efficient handling of government-related issues. • Timely completion of license, visa and registration renewals. • Positive internal service levels when supporting employees and management. Education A relevant degree or professional qualification is preferred, although strong UAE PRO experience is more important than academic qualifications.</p>