Maintenance Technician Jobs in UAE

Job Description<br><br>The Role<br><br>This is an exciting opportunity for an experienced HSE Engineer with a proven track record in understanding of the complexities involved in large-scale Gas Processing projects to meet objectives for a high-profile client.<br><br>Our Clients and Projects <br><br>Designing the future. Transforming the world. <br><br>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.<br><br>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.<br><br>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.<br><br>What We Can Offer<br><br>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment Group Life and Personal Accident Insurance: The company provides Life Assurance cover End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones Commitment to continued professional development: Development plans that are tailored to your individual needs and interests Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field.<br><br>The Key Objective For This Role<br><br>This role will be responsible for leading the change process and deliverables for a specific project. The change management engineer will play a key role in ensuring user adoption, focusing on the people side of change, including changes to business, processes, systems and technology, job roles and organization structure<br><br>Responsibilities<br><br>Key Accountabilities and Responsibilities:<br><br>The HSE Engineer will be responsible for the provision of timely advice and guidance on all matters pertaining to Health, Safety and the Environment with respect to Legislation, Company Polices and Client requirements. Support a team of Engineer to assist in the delivery of Wood EPCM projects. Provide visibility and interface of the HSE function. Work in collaboration with other members of the team and the wider business to facilitate high performance delivery through successful implementation of processes and systems, in a sustainable manner. Contribute to the development of the HSE Assurance Plan to deliver high risk audits across the area or Division of responsibility; provide advice and recommendations of improvement. Advise and assist site management in the preparation of Safety & Environmental Plans, Risk Assessments and method statements for various projects in line with client SLA’s / KPI’s. Work with on site management in the development, delivery, implementation and maintenance of Business Unit specific HSE policies and procedures Prepare safety and environmental reports as required Conduct safety and environmental audits and inspections in accordance with the Integrated Management system Prepare and deliver training courses / toolbox talks to ensure full knowledge of H&S requirements and techniques Report to Line Management of HSE activities- Site Conduct loss event investigations and prepare reports for internal / external purposes Provide HSE advice and direction to on site management, staff and contractors Assist site management in the periodic preparation and presentation of seminars/training for clients, own employees and other interested parties/stakeholders Sharing information, suggestions and observations to create consistency throughout the Company Assist other members of the team across business unit audits Meeting company Occupational Health and Safety goals Liaise with Health & Safety stewards on a regular basis ensuring consultation and participation of workforce. Drive behavioural culture change programs Manage relationship with client’s HSE teams<br><br>Qualifications<br><br>What makes you remarkable? <br><br>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.<br><br>Expected<br><br>Bachelor’s degree in engineering or related.10 yrs + experience in HSE. A solid understanding of organizational change Excellent active listening skills Worked exclusively at site location Ability to clearly articulate messages to a variety of audiences Ability to engage with senior leadership Excellent written communication and presentation skills Resilient with ability to work with challenging stakeholders who are often averse to change Must be a team player and able to work collaboratively with others Ability to facilitate workshops, documenting the future state business processes and change impacts<br><br>Personal Attributes<br><br>Strong interpersonal skills to build productive relationships, active listening skills, resilient with ability to work with challenging stakeholders who are often averse to change The ability to work in a high pressure, rapidly changing environment whilst dealing with ambiguity and diverse options<br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

About the Job Role Description A Senior Pastry Chef / Senior Pastry Assistant supports the preparation, production, presentation, and daily operation of pastry and bakery sections within hotels, restaurants, bakeries, cafés, catering operations, or other food-service environments. The role involves preparing a wide range of pastries, desserts, breads, cakes, and specialty products while maintaining consistent quality, presentation, hygiene, and production standards. The position is suitable for candidates with experience in pastry kitchens, bakeries, hotels, restaurants, cafés, catering operations, or professional food production environments. Previous experience supervising pastry assistants or managing pastry production is an advantage for Senior Pastry Chef positions. Key Responsibilities Assist with the daily operation and organization of the pastry kitchen. Prepare and produce pastries, cakes, desserts, breads, viennoiserie, cookies, and other bakery products according to established recipes and standards. Follow approved recipes, production methods, portion specifications, and presentation guidelines. Measure and prepare ingredients accurately according to production requirements. Prepare doughs, creams, fillings, custards, mousses, batters, sauces, glazes, and other pastry components. Assist with the preparation of chocolate, sugar, fruit, and other decorative elements. Produce consistent pastry products while maintaining required taste, texture, appearance, and quality. Assist with preparing specialty desserts and customized pastry products for events and special orders. Support the preparation of cakes, celebration desserts, wedding cakes, plated desserts, and buffet displays when required. Assist with decorating and finishing pastries and desserts using appropriate techniques. Ensure all pastry products meet established presentation and portion standards before service or delivery. Monitor baking temperatures, cooking times, proofing conditions, cooling processes, and product consistency. Operate ovens, mixers, proofers, refrigerators, freezers, blast chillers, and other pastry equipment safely. Check the condition and performance of pastry equipment and report faults or maintenance requirements. Assist with preparing daily and weekly pastry production schedules. Coordinate production priorities according to service requirements, events, reservations, and customer orders. Maintain sufficient quantities of prepared pastry components and finished products. Monitor ingredient levels and communicate replenishment requirements to supervisors or purchasing teams. Receive and inspect pastry ingredients and supplies for quality, quantity, freshness, and condition. Store ingredients according to appropriate food-safety and temperature requirements. Rotate stock according to established procedures to minimize waste and spoilage. Monitor product quality throughout the preparation and storage process. Identify and report ingredients or finished products that do not meet quality standards. Assist with controlling food costs through accurate portioning, ingredient usage, waste reduction, and proper storage. Maintain accurate production records and ingredient usage information when required. Keep pastry preparation areas, storage areas, equipment, and workstations clean and organized. Follow food hygiene, sanitation, allergen-control, and workplace safety procedures. Ensure proper labeling, dating, storage, and handling of prepared ingredients and finished products. Assist with maintaining appropriate hygiene standards throughout the pastry kitchen. Coordinate with chefs, kitchen staff, service teams, event teams, and other departments to ensure smooth operations. Communicate production requirements, shortages, delays, and quality issues to the Pastry Chef or Kitchen Manager. Assist with preparing pastry displays, buffet stations, dessert counters, and special-event presentations. Support catering and banquet operations by preparing pastry products according to event requirements. Assist with large-scale production for weddings, conferences, celebrations, banquets, and other events. Maintain awareness of current pastry trends, techniques, ingredients, and presentation styles. Assist with testing and developing new pastry recipes and seasonal products. Support menu updates and product development activities. Maintain consistent quality across all batches and production periods. For Senior Pastry Chef positions, supervise and coordinate pastry assistants, commis chefs, and junior pastry staff. Allocate daily tasks and monitor team productivity and work quality. Train junior staff in pastry preparation, equipment operation, hygiene, and production standards. Provide guidance on pastry techniques, presentation, and kitchen organization. Assist with managing daily pastry operations in the absence of the Pastry Chef when required. Maintain professional communication with suppliers, kitchen management, chefs, and service teams. Follow company procedures, food-safety standards, HACCP principles, health requirements, and applicable UAE regulations. Perform other pastry production, kitchen-support, supervisory, and food-service duties as assigned. Requirements Culinary diploma, pastry certificate, bakery qualification, or equivalent professional training is preferred. Previous experience in pastry kitchens, bakeries, hotels, restaurants, cafés, catering companies, or professional food-production environments is preferred. Strong knowledge of pastry and baking techniques. Practical experience preparing cakes, pastries, desserts, breads, creams, fillings, chocolates, and decorative elements. Good understanding of ingredient functions, baking temperatures, fermentation, proofing, chilling, and food preparation processes. Ability to accurately follow recipes and production specifications. Strong attention to detail regarding taste, texture, appearance, portion size, and presentation. Good understanding of food hygiene, sanitation, allergen management, and kitchen safety. Ability to operate professional pastry and bakery equipment safely. Strong organizational and time-management skills. Ability to work efficiently under pressure and meet production deadlines. Ability to manage multiple pastry preparations simultaneously. Good communication and teamwork skills. Creative approach to pastry presentation and product development. Ability to maintain consistent quality during high-volume production. Good understanding of ingredient storage, stock rotation, and waste control. Ability to work effectively with chefs, kitchen teams, service staff, and event teams. For Senior Pastry Chef positions, previous supervisory or team-leadership experience is preferred. Ability to train and guide junior pastry staff. Strong problem-solving skills and ability to respond to production issues. Good physical stamina and ability to stand for extended periods. Ability to work in hot, cold, and fast-paced kitchen environments. Willingness to work flexible hours, including early mornings, evenings, weekends, public holidays, and extended shifts when required. Fluency in English is preferred; knowledge of Arabic or additional languages is an advantage. Knowledge of UAE hospitality, bakery, catering, and food-service standards is an advantage. Relevant culinary, pastry, bakery, food-safety, or HACCP certification is an advantage. What We Offer Competitive salary based on experience and qualifications. Professional pastry kitchen and hospitality environment. On-the-job training and exposure to professional pastry production. Opportunity to work with a wide variety of pastry ingredients, techniques, and equipment. Exposure to hotels, restaurants, bakeries, cafés, catering events, weddings, and large-scale functions. Opportunities to develop advanced pastry, baking, decoration, and product-development skills. Career development opportunities within pastry, bakery, hospitality, catering, and food production. Training and professional development opportunities. Opportunities to work alongside experienced chefs and culinary professionals. For eligible senior positions, opportunities to develop team leadership and kitchen-management skills. Employment benefits in accordance with UAE labour regulations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Understands, supports and promotes the mission, vision and values of Organization. Provides age appropriate patient care according to the Nursing Scope of Practice as defined by the regulatory body. Adheres to and promotes the Professional Nurses Code of Conduct for Abu Dhabi. Promotion of health and delivery of health education.</p><br><p><span><b><u>Licensure:</u></b></span></p><br><ul> <li><span>Valid DOH RN License</span><span> .</span></li></ul><p><span><b><u>Experience:&nbsp;</u></b></span></p><br><ul> <li><span>NLT 2 years clinical experience post qualification as Intervention Radiology Nurse</span></li> <li><span>Vascular access procedures</span></li> <li><span>Angiography and angioplasty</span></li> <li><span>Embolization procedures</span></li> <li><span>Biopsy procedures</span></li> <li><span>Sedation and patient monitoring</span></li> <li><span>Contrast media administration and management of reactions</span></li> <li><span>Ability to assess and stabilize patients before, during, and after procedures.</span></li> <li><span>Experience in recovery and post-procedure care.</span></li></ul><p><span>With Knowledge of:</span></p><br><br>Responsibilities:<br><span><strong>Key Responsibilities of the role</strong></span><br><span><strong>Key Responsibilities of the role</strong></span><span><strong>Corresponding Key Activities performed by the role</strong></span><br><span><strong>Leadership</strong></span><p><span>Demonstrates a professional commitment to patients and fellow health care professionals.</span></p><br><p><span>Demonstrates sound critical thinking, conflict management and problem solving ability.</span></p><br><p><span>Promotes and supports a collaborative practice model</span></p><br><p><span>Promotes an interdisciplinary team approach based on mutual respect and direct communication between health professionals.</span></p><br><p><span>Participates in annual performance reviews of self and others.</span></p><br><p><span>Acts as role model and mentor to fellow nursing staff.</span></p><br><p><span>Actively participates in organizational change in a constructive manner.</span></p><br><p><span>Supervises practical nurses and practical midwives, junior staff and student nurses to ensure the provision of safe and effective patient care.</span></p><br><p><span>Acts as a preceptor to new staff as required.</span></p><br><p><span>Performs in-charge duties as delegated.</span></p><br><br><span><strong>Clinical Practice</strong></span><p><span>Responsible for the assessment, planning, implementation and evaluation of patient care in accordance with the organisations policy and procedures and the unit scope of service.</span></p><br><p><span>Assumes accountability and responsibility for own practice and does not carry out tasks beyond level of competence.&nbsp; &nbsp; &nbsp;</span></p><br><p><span>Utilises evidence based practice in the provision of care</span></p><br><p><span>Coordinates individualized care from point of first contact throughout the episode of care, incorporating discharge planning in the plan of care.&nbsp;</span></p><br><p><span>Identifies significant changes in patient conditions, initiates appropriate action and reports to immediate supervisor or physician as appropriate.</span></p><br><p><span>Prioritizes patient care based on ongoing assessment of patient needs</span></p><br><p><span>Participates in the referral process and utilizes available resources for the provision of comprehensive care to patients and families as per organisational policy.</span></p><br><p><span>Demonstrates service excellence and acts as a patient advocate to support the patient’s rights and dignity at all times.</span></p><br><p><span>Facilitates a climate of mutual understanding, and appreciation of cross cultural differences inherent in a multicultural society.</span></p><br><p><span>Collaborates with the interdisciplinary team to provide patient and family centred care&nbsp;</span></p><br><p><span>Administers medications according to organization policies and procedures. Understands actions of medication and contraindications, evaluates patient’s response and identifies side effects and initiates appropriate action.</span></p><br><p><span>Is accountable and responsible to practice within the Ministry of Health and HA-AD Narcotic Policies and Procedures.</span></p><br><p><span>Reports Adverse Drug Reactions (ADR’s) and Medication errors in accordance with organization policy.</span></p><br><p><span>Responds to all levels of emergencies according to the organisations policies and procedures.</span></p><br><p><span>Demonstrates a working knowledge of resource consumption and practices within a cost effective framework.</span></p><br><br><span><strong>Communication</strong></span><p><span>Maintains confidentiality and security of patient, family, and the organisation information in accordance with the confidentiality policy.</span></p><br><p><span>Responsible for documentation and participates in the use of information technology and relevant electronic medical records.</span></p><br><p><span>Facilitates effective communication between the patient, family and the interdisciplinary health care team as required.</span></p><br><p><span>Liaises with other health care providers as necessary to ensure appropriate and timely interventions for patients and for discharge planning.</span></p><br><p><span>Actively participates in meetings, rounds and case conferences in the role of primary nurse.</span></p><br><p><span>Provides comprehensive clinical handover and reports as required to ensure patient safety.</span></p><br><p><span>Ensures that nursing documentation is compliant with organization policies and procedures.</span></p><br><p><span>Ensures documentation reflects a continuous, systematic and accurate nursing assessment of all patient care events.</span></p><br><p><span>Establishes and maintains professional boundaries with patients and members of the health care team.</span></p><br><br><span><strong>Performance Improvement/Risk Management</strong></span><p><span>Participates in quality improvement activities by assisting with the development of standards, implementation and review of policies, procedures, guidelines, evaluation of indicators and reporting of outcomes and trends.</span></p><br><p><span>Monitors and assists in evaluating unit operation and services in order to correct problems, improve systems and ensure safe patient care.</span></p><br><p><span>Participates in interdisciplinary teams and Performance Improvement Projects for the evaluation and improvement of processes and clinical practice.</span></p><br><p><span>Actively contributes to the organizations’ culture of patient safety.</span></p><br><p><span>Ensures provision of a clean and safe working environment that minimizes risks to patient, visitors, other staff, and self.&nbsp; &nbsp;Identify faulty / defective equipment / furniture; remove from service and report to immediate supervisor for action.&nbsp;</span></p><br><p><span>Complies with International and HAAD patient safety goals.</span></p><br><p><span>Actively promotes and complies with the organisation’s Infection Control policies and procedures.</span></p><br><p><span>Identify, manage and report incidents to immediate supervisor and to physician as required. Completes appropriate documentation according to organization policy.</span></p><br><br><span><strong>Education</strong></span><p><span>Assess patient and family education needs, plan for and provide education and evaluate outcome.</span></p><br><p><span>Provides a suitable environment that supports patient and family learning.</span></p><br><p><span>Ensures patient and family are provided with comprehensive information and resources to meet their health care needs.</span></p><br><p><span>Engages in health promotion activities in the healthcare organization and community.</span></p><br><br><span><strong>Professional Responsibilities</strong></span><p><span>Promotes a suitable learning environment for staff, acts as mentor/ preceptor as needed.</span></p><br><p><span>Supervises and teaches other staff as needed.</span></p><br><p><span>Completes mandatory and unit specific competencies and demonstrates ongoing competence.</span></p><br><p><span>In conjunction with,&nbsp;&nbsp;but not limited to, the Manager / Charge Nurse / CRN, identifies own professional learning needs and develops an annual learning plan&nbsp;</span></p><br><p><span>Demonstrates improvement in clinical practice as a result of application of new theoretical knowledge.</span></p><br><p><span>Initiates or participates in Nursing and or other disciplines research that contributes to continual improvement in standards of care.</span></p><br><p><span>Develops and maintains own Professional Portfolio as per HA-AD policy.</span></p><br><p><span>Obtains accredited and non-accredited Continuing Nursing Education (CNE) Units in compliance with HA-AD and the organisations requirements.</span></p><br><br><span><strong>General</strong></span><p><span>This job description is not definitive and following periodic review may be subject to change.</span></p><br><p><span>The staff nurse will also be expected to contribute to the wider corporate and organisational development needs as appropriate within scope of practice.</span></p><br><p><span>The staff nurse will be expected to ensure compliance with the requirement of the Health and Safety regulations of the hospital.</span></p><br><p><span>Upholds the&nbsp; organisation customer service standards at all time</span></p><br><br><span><strong>Facility specific Responsibilities of the role</strong></span><span><strong>Corresponding Activities performed by the role</strong></span><br><span><strong>SEHA Compliance guidelines</strong></span><span><strong>Corresponding Activities performed by the role</strong></span><br><span><strong>Complying with Policies, Procedures and Practices of the SEHA facilities and other regulatory requirements</strong></span><p><span>Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facilities policies</span></p><br><p><span>Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames</span></p><br><br><span><strong>Maintaining Confidentiality</strong></span><span>Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy</span><br><p><span><strong>Promoting Customer Service standards</strong></span></p><br><p><span>Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders&nbsp;</span></p><br><p><span>Maintaining positive and effective working relationships within the department/division and also with other departments/sections within the facility&nbsp;</span></p><br><p><span>Performing any other duties as may be assigned relevant to the basic responsibilities of the role&nbsp;</span></p><br><br><span><strong>Adhering to the Occupational Health and Safety, Materials Management and Maintenance standards</strong></span><p><span>Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines</span></p><br><p><span>Understanding and adhering</span></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Role</strong>&nbsp;</p><br><br><p>This is an exciting opportunity for an experienced HSE Engineer with a proven track record in understanding of the complexities involved in large-scale Gas Processing projects to meet objectives for a high-profile client.&nbsp;</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p>Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe.&nbsp;We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.&nbsp;</p><br><p>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects:</strong>&nbsp;Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion:&nbsp;</strong>We are an organization actively committed to diversity and inclusion across our business&nbsp;</li> <li><strong>Competitive remuneration package:&nbsp;</strong>With regular reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance: </strong>Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance:</strong> The company provides Life Assurance cover&nbsp;</li> <li><strong>End of Service Gratuity:</strong>&nbsp;In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan: </strong>Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award:</strong>&nbsp;Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones</li> <li><strong>Commitment to continued professional development:</strong>&nbsp;Development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections: </strong>Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Energy Transition Academy:</strong>&nbsp;Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><p><strong>The key objective for this role:&nbsp;</strong></p><br><ul> <li>This role will be responsible for leading the change process and deliverables for a specific project. The change management engineer will play a key role in ensuring user adoption, focusing on the people side of change, including changes to business, processes, systems and technology, job roles and organization structure.</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Key Accountabilities and Responsibilities:</strong></p><br><ul> <li>The HSE Engineer will be responsible for the provision of timely advice and guidance on all matters pertaining to Health, Safety and the Environment with respect to Legislation, Company Polices and Client requirements.</li> <li>Support a team of Engineer to assist in the delivery of Wood EPCM projects.&nbsp;</li> <li>Provide visibility and interface of the HSE function. Work in collaboration with other members of the team and the wider business to facilitate high performance delivery through successful implementation of processes and systems, in a sustainable manner.</li> <li>Contribute to the development of the HSE Assurance Plan to deliver high risk audits across the area or Division of responsibility; provide advice and recommendations of improvement.</li> <li>Advise and assist site management in the preparation of Safety &amp; Environmental Plans, Risk Assessments and method statements for various projects in line with client SLA’s / KPI’s.</li> <li>Work with on site management in the development, delivery, implementation and maintenance of Business Unit specific HSE policies and procedures</li> <li>Prepare safety and environmental reports as required</li> <li>Conduct safety and environmental audits and inspections in accordance with the Integrated Management system</li> <li>Prepare and deliver training courses / toolbox talks to ensure full knowledge of H&amp;S requirements and techniques</li> <li>Report to Line Management of HSE activities- Site&nbsp;</li> <li>Conduct loss event investigations and prepare reports for internal / external purposes</li> <li>Provide HSE advice and direction to on site management, staff and contractors</li> <li>Assist site management in the periodic preparation and presentation of seminars/training for clients, own employees and other interested parties/stakeholders</li> <li>Sharing information, suggestions and observations to create consistency throughout the Company</li> <li>Assist other members of the team across business unit audits</li> <li>Meeting company Occupational Health and Safety goals</li> <li>Liaise with Health &amp; Safety stewards on a regular basis ensuring consultation and participation of workforce.&nbsp;</li> <li>Drive behavioural culture change programs</li> <li>Manage relationship with client’s HSE teams</li></ul><br>Qualifications:<br> <p><strong>What makes you remarkable?&nbsp;</strong></p><br><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br> <p><strong>Expected:&nbsp;</strong></p><br><br><ul> <li>Bachelor’s degree in engineering or related.</li> <li>6 yrs + experience in HSE.</li> <li>A solid understanding of organizational change</li> <li>Excellent active listening skills</li> <li>Worked exclusively at site location&nbsp;</li> <li>Ability to clearly articulate messages to a variety of audiences</li> <li>Ability to engage with senior leadership</li> <li>Excellent written communication and presentation skills</li> <li>Resilient with ability to work with challenging stakeholders who are often averse to change</li> <li>Must be a team player and able to work collaboratively with others</li> <li>Ability to facilitate workshops, documenting the future state business processes and change impacts</li></ul><p><strong>Personal attributes:</strong></p><br><ul> <li>Strong interpersonal skills to build productive relationships, active listening skills, resilient with ability to work with challenging stakeholders who are often averse to change</li> <li>The ability to work in a high pressure, rapidly changing environment whilst dealing with ambiguity and diverse options</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Job Description<br><br>Job Title: Solutions Engineer<br><br>Group: Solutions Engineering Team<br><br>Location: UAE<br><br>Company Overview<br><br>Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today, Quvia works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.<br><br>Why Quvia?<br><br>Founded in 2019, Quvia is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere. Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we're just getting started. Quvia is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world. As an early-stage company, all Quvia employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve. Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.<br><br>About The Role<br><br>The Solutions Engineer is the technical bridge between our customers and our engineering and operations teams, assessing a customer's current network, capturing new technical requirements and pain points, and converting them into solution designs that deliver measurable business outcomes. You will own the journey from qualification through proof of concept to production. This role demands deep networking fundamentals across terrestrial and satellite environments, hands-on expertise in software-defined networking (SDN) and multi-vendor SD-WAN technologies, scripting and Dev Ops capability, and the judgement to evaluate emerging technologies and design solutions that scale.<br><br>Working on this technology, you will have the opportunity to make a major impact on the implementation and quality of Quvia's next-generation products. Our environment cultivates innovation and rapid product iteration within a creative solution space, and we need a dedicated, organized, and efficient professional who thrives on being integral to a fast-paced startup. As an excellent communicator, you will set appropriate expectations, keep stakeholders apprised of progress and action items, manage project plans, balance workloads, and ensure we meet our commitments; all while navigating the complexities of large enterprise customers. Above all, you will think creatively through complex problems and design and implement solutions that address customer pain points and generate economic benefits, enabling us to publish a clear ROI for every customer.<br><br>What You’ll Do<br><br>Partner with sales to assess a customer’s current network, capture new technical requirements and pain points, and convert them into tailored solution designs with clear, measurable business outcomes. Design, test and deploy multi path traffic orchestration systems across satellite, and terrestrial environments in customer networks using Quvia products and third party integrations. This will require the setup of a customer profile at edge, cloud and datacenters/POPs. Lead proof of concepts end to end: define success criteria, design, hardware specifications, installation, configuration and testing of Quvia systems. Responsible for troubleshooting complex issues with customer, QA and Engineering teams, and own the handoff from POC to production. Use scripting and Dev Ops practices to streamline solution delivery – configuration templating, workflow automation and tooling that supports demos, POCs and repeatable deployments. Act as a technical advisor to customers, offering guidance on best practices and optimal usage of terrestrial and satellite communication systems, and presenting status updates and health metrics to customer stakeholders. Conduct training sessions and workshops for customers and internal teams on the operation and maintenance of Quvia products and their value proposition. Coordinate with cross-functional teams, including sales, product management, systems, engineering, QA, and service delivery, to ensure successful project execution. Develop and maintain comprehensive documentation for all solutions and services provided. Complete a successful handoff to all relevant teams at the end of the project.<br><br>What You'll Need<br><br>Bachelor’s or Master’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related field. At least 5 years of network engineering experience across terrestrial and/or satellite communications, including multi-link architecture. Deep networking fundamentals, including routing and switching, network security, wireless, and datacenter networking. Hands-on experience with software-defined networking (SDN) and multi-vendor SD-WAN and Next-Generation Firewall (NGFW) platforms such as Fortinet, VMware Velo Cloud, Cisco (Meraki/Viptela), Cradlepoint (Ericsson), Palo Alto, or similar enterprise solutions. Scripting and Dev Ops experience in a networking context – Python, REST APIs, configuration orchestration, zero-touch provisioning and workflow automation. A track record of leading customer-facing POCs, deployments or migrations (for example, from traditional WAN architectures to SD-WAN) in large enterprise environments. Proven ability to convert a customer’s current network, new technical requirements and pain points into business outcomes, and to articulate that value to both technical and non-technical stakeholders. Proven knowledge and understanding of managing virtual infrastructure using VMware v Sphere, Hyper-V, or KVM, and a thorough understanding of computer hardware and operating systems. Strong communication and interpersonal skills, with the confidence to lead customer conversations at both engineering and executive level. Commercial awareness: the ability to spot opportunities to reduce cost, simplify delivery, and open new market segments through better solution design. Project management experience and the ability to handle multiple tasks simultaneously. Satellite communication (SATCOM) systems knowledge and experience is a plus. Experience with cloud-hosted networking and security (e.g. Azure- or AWS-hosted NGFW) is a plus.<br><br>What We'll Offer<br><br>Competitive Salary Performance related bonus Competitive Health Benefits including optical and dental plan Pension Scheme 30 days Paid Time Off Paid Public Holidays Share Options Monthly phone allowance<br><br>Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at hr-recruitment@quvia.ai<br><br>Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

Who We Are:<br><br>Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.<br><br>Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.<br><br>Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.<br><br>Who you are<br><br>We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Product Designer who will own how the Geotab Video Platform looks, feels, and works, driving design initiatives end-to-end for our AI dashcam and video intelligence software. If you love technology, and are keen to join an industry leader — we would love to hear from you!<br><br>What you’ll do<br><br>As a Senior Product Designer, your key area of responsibility will be driving design initiatives across cross-functional teams to shape the product design vision, creating complex data-heavy surfaces (such as live video review, safety timelines, and fleet dashboards), and championing our design system. You will need to work closely with Product Management, Engineering, Research, and senior leadership. To be successful in this role you will be a self-starter with strong communication skills, excellent UX judgment, and a high degree of autonomy who thrives in a fast-paced environment. In addition, the successful candidate will have 5-8 years of product design experience with deep knowledge of Figma, responsive web application patterns, and a strong portfolio of shipped products.<br><br>How you’ll make an impact<br><br>Responsible for driving design initiatives in cross-functional teams, promoting cross-functional collaboration and ensuring the seamless integration of design solutions throughout the product development lifecycle. Take a proactive role in identifying opportunities to enhance design capabilities and effectiveness, initiating improvements in design methodologies, tools, and workflows to optimize efficiency and deliver exceptional user experiences. Conduct research, user testing, and analysis to gain deep insights into user behaviors, preferences, and pain points, guiding the development of user-centered design solutions. Take responsibility for knowledge sharing within the design team, mentoring and supporting junior designers to foster their professional growth and excellence. Advise manager on user-centric design principles and best practices, ensuring that design solutions align with user needs and industry standards. Gather requirements and align design efforts with business objectives, actively seeking opportunities to improve the overall product experience. Stay up-to-date with industry trends, emerging technologies, and design best practices, continuously evolving design skills and knowledge. Advise on design concepts and communicate ideas effectively to stakeholders, presenting design solutions and justifying design decisions based on user research and data. Work independently with developers and product managers to ensure the successful implementation of design solutions, providing guidance and support throughout the development process. Champion the adoption and evolution of a design system, collaborating with cross-functional teams to drive its implementation and maintenance by establishing and encouraging the adoption of design system guidelines. Lead efforts within a cross-functional team to advocate and contribute to our design system, ensuring consistency and scalability across products and platforms. Mentor earlier stage designers across the design team; leveling up the team, helping to improve best practices, processes and tooling. Help build a high-functioning design team and culture; contributing to hiring processes, providing thoughtful feedback in design critiques, identifying internal and external opportunities to level up design at Geotab.<br><br>What you’ll bring to this role<br><br>5-8 years of relevant industry experience owning product design end-to-end for shipped software, ideally in B2B, Saa S, telematics, video, or another data-rich domain. A portfolio of shipped products that reached real users, with clear evidence of the parts you personally owned. Relevant Bachelor’s Diploma/Degree or equivalent industry experience (Degree specialization in Computer Science, Software Engineering, Electrical/Electronics Engineering, or related field preferred). Deep knowledge of product design, including UI design proficiency, modern design systems, prototyping, interaction patterns, responsive web applications, and expert command of tools like Figma. Strong UX judgment grounded in research with the ability to lead all aspects of user-centered design, conduct usability testing, and analyze behavior data to drive decisions. Excellent communication and presentation skills to articulate complex ideas, defend design decisions with reasoning and data, and engage across all levels of the organization. Self-starter and adaptable team player comfortable with high-intensity workloads, minimal supervision, and collaborating daily with product and engineering teams.<br><br>If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.<br><br>Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.:<br><br>We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.<br> Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.<br> Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond.<br> It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.<br> Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic.<br> The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.<br> About the role We are looking for a driven, hands on &amp; passionate superstar to join our Marketing team based in Dubai as Senior Marketing Manager for Middle East &amp; Africa reporting into the Head of Marketing.<br> You will lead your team to create and implement impactful off and online retail marketing strategy, pivoting around changing customer habits and aligned with the overarching business goals.<br> In line with company objectives, you will lead the continued Middle East and Africa growth plans for the Charlotte Tilbury brand across all channels both “on the ground” and “in the air”, expanding brand category presence and driving performance.<br> You will act as a brand guardian for the region and inspire the wider marketing, VM, PR, Commercial &amp; Global team.<br> As one of our regional marketing guardians, we are looking for someone that is ready to join a fast paced &amp; creative environment where you can collaborate effectively with all regional and global teams and inspire our retail partners with your attitude to excellence, your unstoppable creative flair and passion for getting things done!<br> As a Senior Marketing Manager you will A highly experienced regional marketing expert, you will be the owner of the brand, marketing, media planning &amp; customer experience metrics across your markets.<br> Develop strategies and exceptional Marketing plans for your regions, give clear and strategic reasoning to Senior Global, Regional and SLT stakeholders on opportunities for the brand.<br> Lead your team to build exceptional 360 off and online marketing &amp; media plans shaped around maximising the customer purchase funnel to hit and exceed our commercial objectives.<br> Identifying key levers for a flawless customer journey &amp; online takeover (including ATL media, media/influencer partnerships, digital firsts, digital retailer activation, off &amp; online pop ups, online services &amp; virtual eventing.<br> Leverage the full marketing mix to deliver plans that drive our NPD whilst also accelerating &amp; grow our core franchise.<br> Bring thought-leadership and digital excellence to innovative and disruptive brand activity across the region to raise total brand awareness &amp; create memorable brand moments; challenging the status quo by identifying best practices across the industry and opportunities to increase Charlotte Tilbury share of voice and ranking in existing retailers, with a strong lens on driving the best omnichannel customer experience.<br> Work with local partners (existing &amp; new) to identify partnership opportunities to drive brand awareness and customer acquisition.<br> Shape and deliver new launches and, where applicable, new market launches in close collaboration with PR, VM, Commercial tailored to market needs on time, on target and within budget.<br> For new Market/retailer launches ensure a robust sustain plan is in place to accelerate growth, maintaining ranking &amp; brand awareness.<br> Focus on continuously establishing and improving clear processes within the ME &amp; Africa’s team to ensure 'world-class’ delivery is achieved across the region.<br> Drive the planning, approval &amp; follow-up of key projects to gain alignment from all key internal &amp; external stakeholders.<br> Drive the maintenance of the marketing calendar, feeding back to Global Marketing on regional nuances and opportunities.<br> Co-own budget management: Demonstrate high attention to detail when budget planning and phasing in partnership with the HOM.<br> Who you will work with You will sit within our Middle East function in Dubai, within our highly talented Marketing team, reporting directly to our Head of Marketing.<br> Work closely with the wider ME Marketing team, Global Marketing teams and wider ME teams.<br> You will lead, coach and empower an exceptional Marketing team and continue to lead them to success.<br> About you You will have extensive marketing experience gained within beauty, premium retail, or luxury brands.<br> Experienced in devising and implementing strategic plans with creative flair.<br> Very strong experience &amp; knowledge in retail marketing with excellent digital &amp; online marketing skills.<br> Experience of budget management with a structured and organised approach.<br> Proven people leadership, including coaching, performance management and capability development.<br> You are highly analytical, results driven with a consumer centric and commercial mindset!<br> Credible and persuasive negotiator and communicator who can influence at all levels and represent the brand externally.<br> Strong retailer relationships and cross-functional partnership approach Strategic and creative thinker with high standards of execution, attention to detail, proactive go getter with the ability to prioritise in a fast-moving environment.<br> Proactive, solutions-focused and comfortable leading through ambiguity and change; with excellent written and verbal English.<br> Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key.<br> Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.<br> Why join us?<br> Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves We’re a hybrid model with flexibility, with 3 days a week in the office, allowing you to work how best suits you 30 days holiday (plus bank holidays) with an additional day to celebrate your birthday Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey Financial security and planning with our pension and life assurance for all At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves.<br> We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.<br> By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.<br> If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!<br></span> </div>

Company Overview:<br>Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and facilitates seamless integration and scalability for enterprise AI applications. Open Innovation AI focuses on optimizing and simplifying AI workload management and making AI technologies accessible to organizations of all sizes. With its innovative solutions, companies can reduce operational costs, accelerate time to value, and maximize their return on investment, ensuring that their AI strategies contribute directly to enhanced business outcomes. <br><br>Role Overview: <br>We are looking for a Senior React Native Engineer who has shipped and maintained production apps at scale, who is not afraid to drop into Swift or Kotlin when the Java Script layer runs out, and who has personally taken builds through App Store and Google Play review. You will define our mobile architecture, build the app, wire up the release pipeline, and ship AI-powered experiences on top of our platform APIs. <br><br>Role Responsibilities: <br>Own the mobile architecture - Define the structure, state management, navigation, and module boundaries of our React Native application, and document the decisions behind them. Build production features - Deliver polished, performant, accessible screens against real platform APIs streaming AI responses, authentication, and role-based access. Go native when needed - Write and maintain native modules and native UI components in Swift/ Objective-C and Kotlin/Java. Bridge SDKs that have no React Native wrapper. Debug crashes that only reproduce on device. Own the release pipeline - Set up and maintain automated builds, signing, versioning, and phased rollouts to both stores. Keep releases boring and repeatable. Own store publishing - Manage App Store Connect and Google Play Console: provisioning, certificates, Test Flight and internal/closed testing tracks, store listings, privacy declarations, review submissions, and appeals when review goes sideways Ship AI features - Integrate LLM and agent APIs into the app: streaming responses, tool calling, token-level UI updates, context management, graceful degradation, and cost-aware request patterns. Explore on-device inference where it makes sense Make quality measurable - Build a test strategy that people actually trust unit, component, and end-to-end plus crash reporting, performance monitoring, and release health dashboards Raise the bar - Review code, mentor engineers who touch mobile, and be the person the team asks when something mobile-specific is unclear. Travel to customer sites across the UAE, including remote and clearance-controlled environments, on short notice when escalations require senior on-site presence. <br>Required experience & Qualification: <br>React Native Core 5+ years in mobile development, with 3+ years shipping React Native applications to production. Deep Type Script (strict mode) and modern React hooks, concurrent rendering, composition patterns, memorization and re-render control Hands-on with the New Architecture: JSI, Fabric renderer, Turbo Modules, and Codegen. You understand what replaced the legacy bridge and why it matters. Hermes runtime: bundle size, startup time, memory profiling, and interpreting Hermes stack traces. Comfortable across the current ecosystem: recent React Native releases (0.8x line), Expo SDK with EAS Build and EAS Update, or a bare/brownfield workflow and clear opinions on when each is the right call. React Navigation (v7+) or Expo Router, with deep linking and universal links configured correctly on both platforms. Data and state at scale: React Query / Tan Stack Query, Zustand or Redux Toolkit, offline-first caching, optimistic updates, background sync. Performance engineering: list virtualization, image pipelines, Reanimated and Gesture Handler, frame-drop diagnosis, cold-start optimization, and profiling with React Native Dev Tools, Flipper, Xcode Instruments, and Android Studio Profiler. <br>Native Platform Depth Able to read, write, and debug Swift/Objective-C and Kotlin/Java at the level required to build and maintain custom native modules. Working knowledge of Xcode and Android Studio: build settings, schemes, Gradle configuration, Cocoa Pods/SPM, Pro Guard/R8. Platform APIs and permissions: push notifications (APNs and FCM), background execution, biometrics and Keychain/Keystore, camera, location, secure storage, deep links, and App Links / Universal Links. Comfortable in brownfield contexts embedding React Native in an existing native app, or vice versa. Understands platform-specific behavior differences and designs around them rather than fighting them. <br>Store Publishing Has personally shipped and maintained apps on both the Apple App Store and Google Play not just handed builds to someone else. i OS: App Store Connect, certificates and provisioning profiles, code signing, Test Flight, App Privacy details and nutrition labels, App Review Guidelines, expedited review and appeals. Android: Play Console, AAB packaging, Play App Signing, internal/closed/open testing tracks, staged rollouts, Data Safety declarations, and staying ahead of target API level deadlines (Android 16 / API 36 for new submissions and updates from 31 August 2026). Release hygiene: semantic versioning, changelog discipline, feature flags, rollback and hotfix strategy, and over-the-air update policy including what OTA can and cannot legally change under each store's rules. <br>CI/CD & Testing Automated mobile pipelines with Fastlane, EAS Build, Bitrise, Git Hub Actions, or Git Lab CI including secret and certificate management (e.g. match, EAS credentials). Automated store submission, metadata delivery, and screenshot generation. Testing: Jest, React Native Testing Library, and end-to-end coverage with Detox or Maestro. You know which tests earn their maintenance cost. Static quality gates: ESLint, Prettier, type checking, and pre-commit/CI enforcement. Observability: Sentry or Firebase Crashlytics, structured logging, sourcemap upload, and release health monitoring. <br>AI Feature Integration Experience consuming LLM / generative AI APIs from a client application streaming (SSE or Web Socket), tool/function calling, structured outputs, retries, timeouts, and cancellation. Designing UX for non-deterministic, latency-variable responses: streaming text, partial state, loading affordances, and honest error handling. Awareness of on-device inference options (Core ML, ML Kit, ONNX Runtime, Execu Torch) and the trade-offs versus server-side calls. Sound instincts on prompt/context handling, token cost, and never trusting client-side secrets. <br>Nice to Have Open-source contributions to the React Native ecosystem core, Reanimated, Gesture Handler, Vision Camera, or your own published library with Codegen specs. Experience with data-dense, real-time dashboard UIs (charts, live telemetry, Web Socket streams). Background in enterprise or B2B products: SSO/OIDC, MDM distribution, RBAC, audit trails. Security and compliance exposure: certificate pinning, jailbreak/root detection, secure storage patterns, SOC 2 or ISO 27001 environments. Design-system work and a genuine eye for interaction detail. Exposure to Kubernetes, GPU infrastructure, or MLOps concepts helpful for understanding what our users are doing. <br>What We're Looking for Beyond the Stack Ownership - You ship, you monitor, you fix. You do not wait to be told. Pragmatism - You know when to reach for a library, when to write native code, and when to say no. Clarity - You can explain a technical trade-off to a designer, a backend engineer, and an executive in the terms each of them cares about. Craft - You care how the app feels, not only whether it works. Comfort with ambiguity - We move fast, requirements evolve, and you help shape them rather than waiting for them

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Head Mermaid Diver, The Lost World Aquarium</span></span></span>&nbsp;<br><span><span>(<span>20439</span></span></span>)</p><br> <p><span>Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.</span></p><br> <p><span>With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.</span></p><br><p><span><strong>About The Role&nbsp;</strong></span></p><br> <p><span>A skilled and experienced Mermaid performer and operational leader responsible for the overall performance, development, and success of the Mermaid program.The Head Mermaid leads the Mermaid team, maintains high colleague engagement and a positive team culture, supports daily&nbsp;deployment, coordinates training and safety readiness, and ensures that all Mermaid experiences are delivered safely,professionally, and in line with Atlantis guest experience standards.The role is responsible for supporting program growth through show quality, team development, operational structure,resource planning, dry revenue opportunities, special events, and continuous improvement. The Head Mermaid is expected to&nbsp;remain an active performer when required while also carrying program leadership, administrative, training, and operational&nbsp;responsibilities.&nbsp;All duties, assignments, schedules, show participation, dry activities, training blocks, administrative responsibilities, and&nbsp;ownership areas are subject to change based on the needs of the business.</span></p><br> <p><span><strong>Key Duties and Responsiblities&nbsp;</strong></span></p><br> <ul> <li><span>Leads and develops the Mermaid team, setting the standard for professionalism, safety, performance quality, guest</span></li> <li><span>interaction, and positive team culture.</span></li> <li><span>Acts as the operational leader and ambassador for the Mermaid program.</span></li> <li><span>Oversee the choreography for all mermaid shows, meet-and-greets, and children’s parties.</span></li> <li><span>Ensures high standards of choreography are consistently upheld across all performances and guest interactions.</span></li> <li><span>Regularly reviews and refreshes show content and guest experiences to keep them engaging and innovative.</span></li> <li><span>Conducts monthly one-on-one sessions or performance check-ins with Mermaid team members to provide feedback,&nbsp;identify development needs, and support professional growth.</span></li> <li><span>Organises or supports training programs, safety drills, emergency preparedness exercises, rehearsals, show reviews, and&nbsp;skill-development sessions.</span></li> <li><span>Supports recruitment, onboarding, succession planning, and development pathways for Mermaid Trainees, Mermaids, and Senior Mermaids.</span></li> <li><span>Supports management in assessing role readiness, performance, conduct, culture fit, and progression using formal and fair&nbsp;assessment criteria.&nbsp;</span></li> <li><span>Prepares and manages the daily schedule for mermaid shows and guest interactions.</span></li> <li><span>Leads the daily mermaid team briefing each morning.</span></li> <li><span>Reports any equipment issues to management in a timely manner.</span></li> <li><span>Provides recommendations on the purchase of new equipment, such as mermaid tails.</span></li> <li><span>Learns and effectively utilises Atlantis business systems as required, including rostering, procurement, and ordering systems such as COUPA.</span></li> <li><span>Maintains professional relationships with mermaid equipment suppliers.</span></li> <li><span>Monitors and maintains adequate stock levels of consumables, including makeup and hair products.</span></li> <li><span>Advises on appropriate props for use in mermaid shows and guest interactions.</span></li> <li><span>Supports the development of new guest experiences, dry activations, special events, Dolphin Meet and Greet, Shark Lagoon&nbsp;activations, photo opportunities, private experiences, and other revenue-generating programs.</span></li> <li><span>Ensures the highest standards of safety, performance quality, guest satisfaction, brand representation, and operational&nbsp;consistency.</span></li> <li><span>Drives continuous improvement and innovation within the Mermaid program.</span></li> <li><span>Perform as a mermaid in underwater shows, meet-and-greets, and themed events, promotional activities, and&nbsp;special events as required.</span></li> <li><span>Swim gracefully in a mermaid tail while executing choreographed routines or improvisational movements.</span></li> <li><span>Participate in rehearsals, costume fittings, and promotional activities.</span></li> <li><span>Maintain physical fitness and water safety proficiency.</span></li> <li><span>Follow safety procedures and emergency protocols as instructed by staff or Dive Safety Officer.</span></li> <li><span>Follows all policies and procedures set in the Atlantis Dubai Dive Operations Manual</span></li> <li><span>Assist in the care, maintenance, and cleaning of mermaid costumes and equipment.</span></li> <li><span>Logs and reports all equipment malfunctions to supervisor immediately.</span></li> <li><span>Maintains dive logs and records of own dives.</span></li> <li><span>Ensures a complete understanding and adheres to policies of all division / department policies.</span></li> <li><span>Maintains a safe, secure, and healthy work environment for both people and animals.</span></li> <li><span>Attend meetings and trainings as requested and required.</span></li> <li><span>Maintains a sound knowledge of the Company’s facilities and related services.</span></li> <li><span>Maintains confidentiality of information always received.</span></li> <li><span>Performs other reasonable duties throughout the division as requested by management and based on the needs of the business.</span></li> </ul> <p><strong><span>About You&nbsp;</span></strong></p><br> <ul> <li><span>Minimum 5 years of relevant experience in Mermaid performance, aquatic performance, freediving, synchronized swimming, diving, dance, theatre, guest entertainment, character performance, or comparable guest-facing performance experience required.</span></li> <li><span>Minimum 2 years of management, supervisory, team leadership, training, coaching, or program leadership experience required.</span></li> <li><span>Demonstrated experience leading or coordinating a team, training program, show operation, guest-facing program, or comparable performance-based operation required.</span></li> <li><span>Instructor-level certification in Mermaid, Freediving, or an equivalent relevant discipline is preferred. If the Head Mermaid is&nbsp;required to deliver formal Mermaid or freediving training, the colleague must obtain the required instructor-level certification&nbsp;within an agreed timeframe, based on the needs of the business.</span></li> <li><span>Recognized Mermaid certification required.</span></li> <li><span>Must successfully complete annual departmental swim test</span></li> <li><span>Must have the ability to hold breath underwater for extended periods.</span></li> <li><span>Comfortable performing in front of large crowds and engaging with children and adults.</span></li> <li><span>Ability to swim and perform underwater for extended periods in varying water temperatures.</span></li> <li><span>Endurance for repetitive movements, extended periods in costume, and extended periods in Mermaid tail or performance&nbsp;costume.</span></li> <li><span>Must pass annual dive medical or required fitness assessment.</span></li> <li><span>Ability to lift or carry costume elements or equipment up to [e.g., 25 lbs.].</span></li> <li><span>Ability to wear and swim in a monofin or mermaid tail for extended periods.</span></li> <li><span>CPR, First Aid, and Rescue training (or willingness to obtain).</span></li> <li><span>Flexible schedule including weekends, holidays, evenings, and private events, and special activations.</span></li> <li><span>Positive attitude and strong work ethics.</span></li> <li><span>Must be able to speak English confidently and clearly when delivering guest-facing programs, shows, meet-and-greets, photo opportunities, dry activations, safety briefings, and colleague communication.</span></li> <li><span>Must be comfortable performing assigned duties in close proximity to all animals in our collection</span>.</li> <li><span>Demonstrates mature, responsible, and professional behavior in duties.</span></li> <li><span>Able to receive, apply, and deliver feedback related to show quality, guest interaction, safety, teamwork, performance&nbsp;standards, and professional conduct.</span></li> <li><span>Ability to use or learn Atlantis business systems required for rostering, procurement, ordering, record keeping, and operational administration.</span> </li> </ul> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Organization Unit Purpose</strong></p><br><p>Group Operational Risk Oversight (Retail Banking and Wealth Management) and Conduct Risk is a Group Risk function, independent of all business units and forming part of the Group Enterprise and Operational Risk function. The unit is responsible for the second-line oversight of operational risk and conduct risk across the Group's Retail Banking, Private Banking and Wealth Management businesses. It owns and maintains the operational risk management framework as it applies to these segments — including risk and control self-assessments (RCSA), key risk indicators (KRIs), operational risk event and loss data management, scenario analysis and new product and process approval (NPPA) — as well as the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability and consumer protection.</p><br><p>The unit provides independent challenge to the first line, monitors the operational and conduct risk profile against the Board-approved risk appetite, and ensures unified implementation of the Group Risk Management Framework across business segments, subsidiaries and international locations. It is a key support function for the GCRO office, focused on adding business value, strengthening the control environment and embedding a strong risk and conduct culture to enhance the businesses' efficiency and effectiveness in managing their risk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br><p><strong>Job Purpose</strong></p><br><p>The role exists to drive the effective governance, oversight and operational delivery of operational risk and conduct risk management across the Group's Retail Banking and Wealth Management businesses. The job holder serves as the central second-line point of accountability for the design, maintenance and embedding of the operational and conduct risk frameworks — including independent second-line oversight of new product and process approval (NPPA) — ensuring alignment with CBUAE regulatory requirements (including the Consumer Protection Regulation and Standards and operational risk requirements) and international best practice standards across all jurisdictions in which the Group operates. The unique contribution of the role is to provide independent, forward-looking risk oversight that protects customers and the Group while enabling sustainable, well-controlled growth of the retail and wealth franchises.</p><br><p><strong>Job Content</strong></p><br><ol><li><strong>Operational Risk Management &amp; Oversight</strong></li></ol><p><strong><u>Operational Risk Management Framework (ORMF)</u></strong></p><br><ul><li>Own and maintain the operational risk management framework as it applies to Retail Banking, Private Banking and Wealth Management, aligned to the Group Risk Management Framework and CBUAE operational risk requirements.</li><li>Ensure consistent application of RCSA, KRI, operational risk event / loss data and scenario analysis methodologies across the covered businesses, branches and subsidiaries.</li><li>Maintain the framework taking into consideration changes in the regulatory and banking landscape and audit findings (if any).</li></ul><p><strong><u>Risk &amp; Control Self-Assessment (RCSA)</u></strong></p><br><ul><li>Oversee and provide independent second-line challenge to the RCSA process for retail and wealth products, channels and processes.</li><li>Assess the design and operating effectiveness of key controls and track remediation of control gaps to closure.</li></ul><p><strong><u>Operational Risk Events &amp; Loss Data</u></strong></p><br><ul><li>Oversee the identification, capture, investigation, root-cause analysis and reporting of operational risk events and losses across retail and wealth.</li><li>Ensure timely escalation of material incidents to the GCRO, EXCO and relevant committees, and drive lessons-learned and control enhancements.</li></ul><p><strong><u>Key Risk Indicators &amp; Risk Appetite</u></strong></p><br><ul><li>Define, monitor and report operational and conduct KRIs against the Board-approved risk appetite for retail and wealth.</li><li>Escalate appetite breaches, recommend management actions and track them through to resolution.</li></ul><p><strong><u>New Product and Process Approval (NPPA)</u></strong></p><br><ul><li>Own the second-line operational and conduct risk assessment and sign-off within the Group's New Product and Process Approval (NPPA) framework for retail and wealth products, services, channels and material process / system changes.</li><li>Provide independent challenge on new product and process proposals prior to launch, ensuring risks are identified, controls are adequate and residual risk is within appetite, with fair customer outcomes embedded by design.</li><li>Track conditions of approval and post-implementation reviews (PIRs) to closure, and maintain oversight of the NPPA pipeline, governance and management information.</li></ul><ol><li><strong>Conduct Risk &amp; Consumer Protection</strong></li></ol><p><strong><u>Group Conduct Risk Framework</u></strong></p><br><ul><li>Own, maintain and embed the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability / appropriateness and fair treatment of customers.</li><li>Define conduct risk appetite and conduct MI, and report the Group's conduct risk profile to senior management and the Board Risk Committee.</li></ul><p><strong><u>Consumer Protection (CBUAE)</u></strong></p><br><ul><li>Provide second-line oversight of compliance with the CBUAE Consumer Protection Regulation and Consumer Protection Standards across retail and wealth.</li><li>Provide independent challenge on disclosure and transparency, responsible lending, pricing, financial inclusion and complaints handling.</li></ul><p><strong><u>Product Governance &amp; Suitability</u></strong></p><br><ul><li>Provide independent oversight of product governance and the suitability / appropriateness of investment, bancassurance and banking products distributed to retail and wealth clients.</li><li>Challenge target-market definition, product approvals and periodic product reviews.</li></ul><p><strong><u>Complaints &amp; Root-Cause Oversight</u></strong></p><br><ul><li>Oversee complaints management from a conduct-risk perspective, driving thematic root-cause analysis and systemic remediation.</li><li>Monitor redress, emerging trends and conduct issues and report to the relevant committees.</li></ul><p><strong><u>Sales Practices &amp; Incentives</u></strong></p><br><ul><li>Provide oversight of sales practices, staff incentive and reward schemes and mis-selling risk to ensure alignment with fair-customer-outcome principles.</li></ul><ol><li><strong>Governance, Committees &amp; Reporting</strong></li></ol><p><strong><u>Risk Committees &amp; Governance</u></strong></p><br><p>Management of, and representation on, risk committees and forums, including:</p><br><ul><li>Group Risk Committee –presenter, as needed, for operational and conduct risk matters.</li><li>Retail and Wealth business risk forums&nbsp;</li><li>Conduct / Consumer Protection Forum</li></ul><p><strong><u>Group Risk Reporting</u></strong></p><br><ul><li>Own periodic operational and conduct risk reporting for retail and wealth to EXCO, GRC, BRC and the Board against risk appetite.</li><li>Provide integrated risk-profile views, thematic deep-dives and early-warning indicators.</li></ul><p><strong><u>Group Oversight – Branches &amp; Subsidiaries</u></strong></p><br><ul><li>Provide oversight of operational and conduct risk management for retail and wealth at relevant international branches and subsidiaries as required by international oversight framework.</li><li>Review subsidiary / branch risk submissions, appetite metrics and breaches, and ensure alignment to Group standards.</li></ul><ol><li><strong>Regulatory &amp; Supervisory Engagement</strong></li></ol><p><strong><u>Regulatory Change &amp; Gap Assessment</u></strong></p><br><ul><li>Own the gap assessment and implementation oversight for operational risk and conduct / consumer-protection regulations issued from time to time by the CBUAE and other relevant regulators.</li></ul><p><strong><u>Supervisory Audits &amp; Examinations</u></strong></p><br><ul><li>Coordinate Group Risk engagements relating to regulatory examinations, thematic reviews and internal / external audit on operational and conduct risk matters, and oversee remediation of findings.</li></ul><p><strong><u>Risk Culture &amp; Capability</u></strong></p><br><ul><li>Drive operational and conduct risk awareness, training and culture across the first line; enhance the organization's risk knowledge and embed individual accountability.</li></ul><p><strong>Education</strong></p><br><ul><li>Graduate qualifications with majors in Business, Finance, Economics, Risk Management or a related field.</li><li>Professional operational risk certification (e.g. IOR Certificate / CORP), FRM or PRM.</li><li>Conduct / compliance certification (e.g. ICA) an advantage.</li></ul><p><strong>Experiences</strong></p><br><ul><li>15+ years of relevant experience in operational risk and / or conduct risk within large international banking organizations or a consulting background.</li><li>Proven leadership and experience in handling EXCO-level senior management.</li><li>Strong hands-on experience in operational risk frameworks (RCSA, KRI, loss data, scenario analysis) and new product and process approval (NPPA), and in conduct risk / consumer protection within retail and wealth businesses.</li><li>Strong experience in leading and executing regulatory change initiatives (including CBUAE Consumer Protection).</li></ul><p><strong>Knowledge &amp; Skills</strong></p><br><ul><li>Expert knowledge of retail and wealth products, channels and processes.</li><li>Ability to present ideas, influence and achieve consensus with senior stakeholders and the first line.</li><li>Experience of working in diverse, cross-cultural and multi-jurisdictional teams.</li></ul><p><strong>Behavioral Competencies</strong></p><br><ul><li>Pragmatic, innovative and a quick learner with strong independent judgement.</li><li>Team player with the ability to work in a multi-cultural environment.</li><li>Strong communication, influencing and public speaking skills; able to challenge the first line constructively.</li></ul><p>#LI-TD1</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>.Collaborative care of individuals of all ages, families, groups and communities, sick or well and in all settings. Includes the promotion of health, prevention of illness, and the care of ill, disabled and dying<br> Advocacy, promotion of a safe environment, research, participation in shaping health policy and in patient and health systems management, and education are also key nursing roles. (ICN, 2002).</p><br><p>Participates in the development and maintenance of a competency-based continuing education program that supports the nurses/midwifes in all areas towards improvement in clinical practice. Provides clinical leadership in relevant area of specialty.</p><br><br>Responsibilities:<br><p>Leadership&nbsp;&nbsp;&nbsp;<br> 1-&nbsp;&nbsp;&nbsp;Provides professional leadership and acts as a role model and mentor to fellow nursing staff</p><br><p>2-&nbsp;&nbsp;&nbsp;Performs consistent, systematic evaluation of clinically based programs to determine if they meet patient/staff needs and are responsive to department/organisational direction.</p><br><p>3-&nbsp;&nbsp;&nbsp;Provides the clinical expertise essential to support managers with complex clinical issues.</p><br><p>4-&nbsp;&nbsp;&nbsp;Directs and supports an interdisciplinary team approach based on mutual respect and direct communication between health professionals to provide patient and family centered care</p><br><p>5-&nbsp;&nbsp;&nbsp;Monitors clinical care to ensure clinical standards are met. Identifies variances and initiates corrective measures as required. Uses this information to inform educational and bedside teaching opportunities in consultation with the CRN and or unit manager.</p><br><p>6-&nbsp;&nbsp;&nbsp;Monitors staff performance, providing regular constructive feedback, coaching, guidance and support to team members on the shift. &nbsp;Provides performance feedback to line manager.</p><br><p><br> 7-&nbsp;&nbsp;&nbsp;Attends patient care rounds, using them as a teaching opportunity.</p><br><p>8-&nbsp;&nbsp;&nbsp;Role models comprehensive clinical handover / report using SBAR to ensure patient safety</p><br><p>9-&nbsp;&nbsp;&nbsp;Maintains accurate records of educational activity and reports as required by the CRN or unit manager.</p><br><p>10-&nbsp;&nbsp;&nbsp;Participates, as assigned, on committees, working groups and other organization activities</p><br><p>Management of Clinical Practice<br> &nbsp;&nbsp;&nbsp;<br> 1-&nbsp;&nbsp;&nbsp;Collaborates with nursing staff and other disciplines in the implementation, and evaluation of educational programs.</p><br><p>2-&nbsp;&nbsp;&nbsp;Participates in adult education, group dynamics, communication, and teaching strategies ay unit level.</p><br><p>3-&nbsp;&nbsp;&nbsp;Assists nursing staff to integrate new knowledge and skill into their practice and ensures that ongoing competency is maintained.</p><br><p><br> 4-&nbsp;&nbsp;&nbsp;Supports an environment that allows staff to acquire skills, identify and develop new ideas that ensures commitment to the organisational goals.</p><br><p>5-&nbsp;&nbsp;&nbsp;In liaison with the Nurse Manager, reviews nursing practice and addresses required changes based on best practice guidelines</p><br><p><br> 6-&nbsp;&nbsp;&nbsp;Provides specialty specific orientation to relevant staff and participates the organization’s orientation programs as required.</p><br><p><br> 7-&nbsp;&nbsp;&nbsp;Provides bedside clinical consultations in area of expertise/specialization.</p><br><p>8-&nbsp;&nbsp;&nbsp;Collaborates with nursing staff in identifying patient care concerns and in determining areas that necessitate resolution through staff education and escalates to the education and unit manager.</p><br><p>9-&nbsp;&nbsp;&nbsp;Provides opportunities for individual nursing staff development</p><br><p><br> 10-&nbsp;&nbsp;&nbsp;Participates in the implementation of evidence based practice and research to promote clinical knowledge and a research based clinical practice environment.</p><br><p><br> 11-&nbsp;&nbsp;&nbsp;Support the staff to provide a suitable environment for patient and family learning. &nbsp;</p><br><p><br> 12-&nbsp;&nbsp;&nbsp;Engages in health promotion activities in the organization and community</p><br><p><br> 13-&nbsp;&nbsp;&nbsp;Responds to all levels of emergencies according to the organization’s policies and Procedures.<br> Communication&nbsp;&nbsp;&nbsp;<br> 1-&nbsp;&nbsp;&nbsp;Role models comprehensive clinical handover / report using SBAR to ensure patient safety</p><br><p>2-&nbsp;&nbsp;&nbsp;Maintains a strong communication network with the clinical leadership in promoting educational programs.</p><br><p><br> 3-&nbsp;&nbsp;&nbsp;Uses information technology to access, transmit and produce information as necessary.</p><br><p>4-&nbsp;&nbsp;&nbsp;Facilitates effective communication between the patient, family and the interdisciplinary health care team as required<br> Performance Improvement/Risk Management&nbsp;&nbsp;&nbsp;1-&nbsp;&nbsp;&nbsp;Utilize information gained from program evaluation to suggest future program directions in consultation with the education and unit manager.</p><br><p><br> 2-&nbsp;&nbsp;&nbsp;Supports a culture of performance improvement.</p><br><p><br> 3-&nbsp;&nbsp;&nbsp;Monitors and evaluates the quality of nursing care</p><br><p><br> 4-&nbsp;&nbsp;&nbsp;Audits compliance with organizational documentation standards.</p><br><p><br> 5-&nbsp;&nbsp;&nbsp;Monitors and supports the organisational Key Performance Indicators and Clinical Indicators and reinforces corrective action to improve clinical service.</p><br><p>6-&nbsp;&nbsp;&nbsp;Responsible for minimizing exposure to incidents of infection/cross infection of patients, staff, visitors and the general public. Ensures staff adheres to the infection control policies and procedures of the organization</p><br><p>7-&nbsp;&nbsp;&nbsp;Complies with International and DOH &nbsp;Patient Safety Goals</p><br><p><br> 8-&nbsp;&nbsp;&nbsp;Participates in interdisciplinary teams and Performance Improvement Projects for evaluation and improvement of processes and clinical practice where appropriate.<br> Professional Responsibilities&nbsp;&nbsp;&nbsp;<br> 1-&nbsp;&nbsp;&nbsp;Maintains contemporary knowledge of evidence based practice relevant to specialty.</p><br><p>2-&nbsp;&nbsp;&nbsp;Participates in activities which enhance own professional growth and development.</p><br><p><br> 3-&nbsp;&nbsp;&nbsp;Acts as a professional role model with regards to self-development and self-accountability by projecting the image of a self-directed learner and setting high personal work standards.</p><br><p><br> 4-&nbsp;&nbsp;&nbsp;Develops and achieves annual performance criteria/goals in conjunction with the Line Manager.</p><br><p>5-&nbsp;&nbsp;&nbsp;Maintains and updates a professional portfolio.</p><br><p><br> 6-&nbsp;&nbsp;&nbsp;Identifies and utilizes various mechanisms to assist in development of leadership skills.</p><br><p><br> 7-&nbsp;&nbsp;&nbsp;Utilizes internal educational resources and external agencies to assist with development of job specific competencies.</p><br><p>8-&nbsp;&nbsp;&nbsp;Initiates or participates in Nursing and or other disciplines research that contributes to continual improvement in standards of care.</p><br><p>9-&nbsp;&nbsp;&nbsp;Obtains accredited and non-accredited Continuing Nursing Education (CNE) Units in compliance with HA-AD and the organization’s requirements. &nbsp;<br> General<br> &nbsp;&nbsp;&nbsp;<br> 1-&nbsp;&nbsp;&nbsp;This job description is not definitive and following periodic review may be subject to change.</p><br><p>2-&nbsp;&nbsp;&nbsp;The Charge nurse educator will also be expected to contribute to the wider corporate and organisational development needs as appropriate within scope of practice.</p><br><p>3-&nbsp;&nbsp;&nbsp;The Charge nurse educator will be expected to ensure compliance with the requirement of the Health and Safety regulations of the hospital</p><br><p>4-&nbsp;&nbsp;&nbsp;Upholds the organization customer service standards at all times</p><br><p>5-&nbsp;&nbsp;&nbsp;Adheres to the guiding principles and values of the SEHA NMoC<br> Clinical Practice&nbsp;&nbsp;&nbsp;<br> Demonstrates integration of the unique knowledge and technical skills required for the specialty as per the role specific clinical practice definition in Appendix 1 and the SEHA competency and training matrix.</p><br><br>Qualifications:<br><p>Qualification :-&nbsp;</p><br><p>&nbsp;Special Certificate:-&nbsp;</p><br><p>&nbsp;&nbsp;&nbsp;A total of 4 years’ experience post inclusive of 1 year of experiemce in education (academic or clinical). UAE Nurses excluded from the One year of education experience.</p><br><p>Desired&nbsp;<br> Specialist diploma in relevant area. Has completed or is working toward a post graduate qualification in relevant field with intension to complete within 2 years.<br> &nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>JOB SUMMARY<br>The Quality Assurance Executive is an operational role dedicated to safeguarding, elevating and consistently delivering the 5-star luxury experience across every guest touchpoint. Reporting directly to the Director of Quality, this individual serves as the hotel's internal expert on global luxury benchmarking standards — specifically the Leading Quality Assurance (LQA) framework and the Forbes Travel Guide rating criteria.<br>The Quality Assurance Executive is entrusted with four core tasks: conducting rigorous internal luxury audits; delivering impactful, luxury standards-based training programs for operational departments; managing the full lifecycle of guest feedback from collection through analysis, response and resolution; and proactively designing and personalizing exceptional guest experiences that exceed the expectations of the most demanding luxury travelers.<br>This role requires an individual who combines meticulous attention to detail with high emotional intelligence, possesses operational knowledge of luxury service delivery and is driven by an uncompromising pursuit of excellence.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience:<br>A bachelor's degree in hospitality management, Hotel Administration, Business Administration or a closely related field is required.&nbsp;<br>A minimum of three to five years of progressive experience in luxury hospitality operations (Front Office and/ or Food &amp; Beverage) within a 5-star luxury hotel or resort. Direct experience in preparing for LQA and/or Forbes Travel Guide external inspections is preferred.<br>Operational knowledge of the Leading Quality Assurance (LQA) framework and Forbes Travel Guide standards: structure, scoring methodology, and operational implications of both frameworks.<br>Strong ability to collect, analyze, and interpret multi-source guest feedback data and audit scores. Proficiency in translating data into strategic narratives and actionable recommendations for senior leadership.<br>Exceptional written and verbal communication skills in English; additional language proficiency is a distinct advantage.&nbsp;<br>The ability to engage with high-net-worth guests with poise and discretion, and to present findings and recommendations confidently to the executive committee.<br>Experience in delivering impactful training programs for diverse, multicultural hospitality teams. The ability to inspire, motivate, and influence without direct reporting authority is essential.<br>Personal Attributes:<br>Attention to Detail - an instinctive ability to notice what others miss — the misaligned pillow, the water spot on the glass, the missed name use.<br>Emotional Intelligence - deep empathy, self-awareness, and the ability to read and respond to the emotional state of both guests and colleagues.<br>Cultural Sensitivity - genuine respect for and curiosity about diverse cultures, enabling authentic connection with international guests.<br>Composure Under Pressure - the ability to maintain grace, professionalism, and clear judgment in high-demand, fast-paced luxury environments.<br>Passion for Excellence - an intrinsic, personal standard of excellence that is not contingent on external oversight.<br>Discretion &amp; Integrity - absolute discretion in handling sensitive guest information and the highest standards of professional integrity.<br>CORE WORK RESPONSIBILITIES<br>1. Luxury Auditing &amp; Standards Compliance<br>Internal Inspections.<br>Plan and execute a structured, year-round internal inspections calendar across all operational departments — including Front of House, Food &amp; Beverage, Housekeeping, Spa &amp; Fitness and all supporting areas. Inspections are conducted against the full spectrum of LQA's and Forbes Travel Guide standards, covering both quantitative measures (service timing, facility specifications) and qualitative dimensions (personalization, emotional engagement and consistency of the guest experience).<br>Reporting &amp; Corrective Action<br>. Compile detailed, evidence-based audit reports that quantify performance scores by department and standard category, articulate qualitative observations, and identify specific service gaps. Present findings to the Director of Quality and relevant department heads and lead the development and follow-up of corrective action plans with clear accountability and timelines.<br>2. Training &amp; Development on LQA and Forbes Standards<br>Luxury Standards Training Programs.<br>Assist Director of Quality to develop and facilitate engaging, department-specific training programs that translate LQA and Forbes criteria into actionable daily behaviors. Training must be continuous and adapted to each audience — from front-line associates to supervisors and managers — ensuring that every team member understands not only what the standard requires, but why it matters to the luxury guest.<br>Emotional Intelligence &amp; Personalization Coaching.<br>Deliver specialized coaching on the qualitative dimensions of luxury service that are most difficult to standardize: emotional intelligence, anticipatory service, genuine personalization, and the ability to create authentic human connections rather than scripted interactions.&nbsp;<br>Onboarding Integration.<br>Assist Director of Quality with presentation at new joiners’ orientation, ensuring that every associate arrives on the floor with a foundational understanding of LQA and Forbes expectations before their first guest interaction.<br>On-the-Floor Coaching.<br>Provide real-time, constructive coaching to team members during live operations, reinforcing correct behaviors and addressing deviations from standards with professionalism and empathy.<br>Training Effectiveness Measurement.<br>Track and evaluate the impact of training initiatives through audit score trends and guest satisfaction metrics. Continuously refine training content based on audit findings and evolving standards.<br>3. Guest Feedback Management &amp; Analysis<br>Multi-Channel Monitoring.<br>Monitor, aggregate, and analyze guest feedback across all channels, including post-stay surveys, online review platforms (TripAdvisor, Google, OTA platforms), social media, in-stay feedback mechanisms, and direct guest communications. Maintain a centralized feedback dashboard to track performance trends over time.<br>Response Management.<br>Draft and manage professional, personalized, and brand-aligned responses to guest reviews across all public platforms, maintaining the hotel's online reputation and reinforcing its positioning as a world-class luxury destination.<br>Feedback Loop to Operations.&nbsp;<br>Ensure that guest feedback insights are systematically communicated to relevant departments and translated into operational changes, job aids updates and training content — closing the loop between guest voice and hotel performance.<br>4. Guest Experience Design &amp; Personalization<br>Guest Journey Mapping.<br>Map and continuously refine the end-to-end guest journey, identifying every critical touchpoint from the initial reservation inquiry through post-departure follow-up. Pinpoint opportunities to inject "surprise and delight" moments that transform a stay from excellent to unforgettable.<br>Personalization Strategy.<br>Assist Director of Quality to develop and implement a structured personalization strategy that leverages guest data, preferences and other insights to design highly customized experiences, amenity arrangements and tailored services for individual guests — with particular focus on VIP guests, returning guests and those celebrating special occasions.<br>Cross-Departmental Collaboration.<br>Act as the liaison between all hotel departments to ensure seamless communication of guest feedback and flawless, coordinated execution of personalized experiences. Champion a culture in which every team member considers themselves a co-designer of the guest experience.<br>Bespoke Experience Curation.&nbsp;<br>Collaborate with the Concierge, Food &amp; Beverage, Spa and other departments to curate bespoke experiences, rituals, and programming that reflect the hotel's unique identity, local culture, and the individual desires of its guests.<br>Innovation &amp; Trend Intelligence.<br>Continuously monitor luxury hospitality trends, competitor offerings, emerging guest expectations, and technological innovations. Propose and pilot new concepts, services, and touchpoints that keep the hotel at the forefront of the luxury experience landscape.<br>COMPETENCIES<br>Leadership/&nbsp;Adaptability<br>- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. <br>• <br>Communication<br>- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.<br>• <br>Problem Solving and Decision Making<br>- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.&nbsp;<br>• <br>Professional Demeanor<br>- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.<br>Managing Execution<br>• <br>Building and Contributing to Teams<br>- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.<br>• <br>Driving for Results<br>- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.<br>• <br>Planning and Organizing<br>- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.<br>Building Relationships<br>• <br>Coworker Relationships<br>- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.&nbsp;<br>• <br>Customer Relationships<br>- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.&nbsp;<br>• <br>Global Mindset<br>- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.<br>Generating Talent and Organizational Capability<br>• <br>Organizational Capability<br>- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.<br>• <br>Talent Management<br>- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<br>Learning and Applying Professional Expertise<br>• <br>Applied Learning<br>- Seeks and makes the most of learning opportunities to improve performance of self and/or others.<br>• <br>Business Acumen<br>- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.<br>• <br>Technical Acumen<br>- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges<br>• <br>Detail Orientation <br>- The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.&nbsp;<br>• <br>General Hotel Operations<br>- Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales &amp; Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).<br>• <br>Basic Competencies<br>- Fundamental competencies required for accomplishing basic work activities.&nbsp;<br>• <br>Basic Computer Skills<br>- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br>• <br>Mathematical Reasoning<br>- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<br>• <br>Oral Comprehension<br>- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.<br>• <br>Reading Comprehension<br>- Demonstrates understanding of written sentences and paragraphs in work-related documents.<br>• <br>Writing<br>- Communicates effectively in writing as appropriate for the needs of the audience.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;The Client Service Manager is responsible for ensuring that they meet their objectives, which includes but is not limited to effective post trade query resolution, client relationship management and maintaining high service standards for custody clients.</span></p><br><br> <p><span>• &nbsp; &nbsp;The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. &nbsp;The jobholder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. &nbsp;The Candidate will also interact strongly with other Business Account Manager’s (BAMs) globally and regionally to exchange ideas and maintain uniformity across regions. &nbsp;</span></p><br><br> <p><span>• &nbsp; &nbsp;The role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs. &nbsp;Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of SS, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. &nbsp;</span></p><br><br> <p><span>• &nbsp; &nbsp;Success factors will include client satisfaction which is a key factor in retaining &amp; expanding existing SS relationships.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>High Level Objectives</strong></span><br><span>• &nbsp; &nbsp;To deliver the right level of client service and advice to Financing, Securities Services clients in all interactions for their Post Trade transactional enquiries, complaints, and other service-related issues based on the client tiering model.</span><br><span>• &nbsp; &nbsp;Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.</span><br><span>• &nbsp; &nbsp;Deliver excellent service against agreed service standards and in line with client satisfaction criteria.</span><br><span>• &nbsp; &nbsp;As an internal voice of client, work together with other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.</span><br><span>• &nbsp; &nbsp;Foster long lasting relationships and rapport with premier clients at the transactional / operational level.</span><br><span>• &nbsp; &nbsp;Identify opportunities for service improvement based on useful metrics and demonstrate results</span><br><span>• &nbsp; &nbsp;Manage existing/strategic clients to maximize client satisfaction and contribute to the client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. Sales and/or SSO participation if needed).</span><br><span>• &nbsp; &nbsp;Manages Client Due Diligence Questionnaires and Visit and Service Review Meetings. Prepares MIS and KPI reporting for Client reviews. Delivers timely Call Reports post Client visits.</span><br><span>• &nbsp; &nbsp;Plays a co-ordination role where communication with local regulators and market players for the market issues may impact clients</span><br><span>• &nbsp; &nbsp;Plays a co-ordination role for account opening, closing and general account maintenance</span><br><span>• &nbsp; &nbsp;Build trusted partnerships with clients at the daily transactional / operational level</span></p><br><br> <br><p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Works closely across the bank to ensure best in class &amp; quality services are being provided to the Banks clients.</span><br><span>• &nbsp; &nbsp;Ensures consistent levels of service are provided to clients.</span><br><span>• &nbsp; &nbsp;Thorough understanding of clients and ability to deliver in challenging situations.</span><br><span>• &nbsp; &nbsp;Build strong relationship and trust with clients.&nbsp;</span><br><span>• &nbsp; &nbsp;Client retention focused.&nbsp;</span><br><span>• &nbsp; &nbsp;To deliver the right level of client service and guidance to Financing, Securities Services clients in all interactions for their Post Trade transactional enquiries complaints, and other service-related issues based on the client tiering model. Delivering Service excellence to all clients across all products, whilst remaining risk aware with execution.</span></p><br><br> <p><span><strong>Business</strong></span><br><span>• &nbsp; &nbsp;Identifies opportunities for growth from existing business and for referrals&nbsp;</span><br><span>• &nbsp; &nbsp;Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB with self-help tools.</span><br><span>• &nbsp; &nbsp;Responsible for serving as primary contact person for clients and internal staff for advice, client enquiries, complaints and any other service issues. Correct channels to be followed with client complaint handling.</span><br><span>• &nbsp; &nbsp;Perform end of day mailbox review and management &amp; reporting.</span><br><span>• &nbsp; &nbsp;Deliver excellent service against agreed service standards and in line with client satisfaction criteria.</span><br><span>• &nbsp; &nbsp;As an internal voice of client, work together with other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.</span><br><span>• &nbsp; &nbsp;Foster long lasting relationships and rapport with premier clients at the transactional / operational level.</span><br><span>• &nbsp; &nbsp;Identify opportunities for service improvement based on useful metrics and demonstrate results.</span><br><span>• &nbsp; &nbsp;Co-ordinates &amp; Trains Clients on S2B Channels. Setting up of client training sessions and co-ordinating with Implementation team where needed</span><br><span>• &nbsp; &nbsp;Client SLM ownership and co-ordination of regular updates with operations who own the content. Ensure SLM’s are kept up to date in a three-year cycle</span><br><span>• &nbsp; &nbsp;Monthly internal Management Reporting of monthly query stats, client complaints, market updates.</span></p><br><br> <br><p><span><strong>Processes</strong></span><br><span>• &nbsp; &nbsp;Ensure the provision of the highest standards of client service in response to client enquiries and complaints to deliver best in class client service.</span><br><span>• &nbsp; &nbsp;Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made.</span><br><span>• &nbsp; &nbsp;Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.</span><br><span>• &nbsp; &nbsp;Proactive client engagement and regular “pulse checks” for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients’ need end-to-end, questionnaires completion, RFP, etc.</span><br><span>• &nbsp; &nbsp;Maintain a professional and positive SCB image through all interactions with clients.</span><br><span>• &nbsp; &nbsp;Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice.</span></p><br><br> <p><span><strong>People &amp; Talent</strong></span><br><span>• &nbsp; &nbsp;Execute team operating standards set out by the Client Service Cluster Team Leader to ensure highest standards of service execution and related client communication.</span><br><span>• &nbsp; &nbsp;Ensuring participation of training modules and track training completion</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Full awareness of the Bank’s risk management approach.</span><br><span>• &nbsp; &nbsp;Thematic analysis and review of client issues and complaints to identify root causes and remediation actions.</span><br><span>• &nbsp; &nbsp;Uphold highest level of code of conduct to ensure full compliance with regulations, policies, and procedures.</span><br><span>• &nbsp; &nbsp;No exception to completing mandatory trainings timely.</span><br><span>• &nbsp; &nbsp;Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints, and enquiry handling.</span><br><span>• &nbsp; &nbsp;Comply with applicable Money Laundering Prevention Procedures and, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.</span><br><span>• &nbsp; &nbsp;Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.</span></p><br><br> <p><span><strong>Governance</strong></span><br><span>• &nbsp; &nbsp;Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role</span></p><br><br> <br><p><span><strong>Regulatory &amp; Business Conduct</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br> <p><span><strong>Key stakeholders</strong></span><br><span>• &nbsp; &nbsp;Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients, under the auspices of the overall client management model.&nbsp;</span><br><span>• &nbsp; &nbsp;Works closely with Sales and Product Management to ensure seamless integration of clients post onboarding.</span><br><span>• &nbsp; &nbsp;Facilitates client meetings with clients.</span><br><span>• &nbsp; &nbsp;Will also have an instrumental role in ensuring positive and effective co-ordination and timely communication with internal business and support functions such as FI Coverage, Risk Mgt, Compliance, Legal, Finance, Communications as well as the in-country senior management team.</span></p><br><br> <p><span><strong>Other Responsibilities</strong></span><br><span>• &nbsp; &nbsp;Embed Here for good and Group’s brand and values in UAE, Client Solutions; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Capital Market Industry Knowledge&nbsp;</span><br><span>• &nbsp; &nbsp;Securities Services Product&nbsp;</span><br><span>• &nbsp; &nbsp;Securities Services Process&nbsp;</span><br><span>• &nbsp; &nbsp;Client Services Skill&nbsp;</span><br><span>• &nbsp; &nbsp;Communication Skill&nbsp;</span><br><span>• &nbsp; &nbsp;Presentation Skill&nbsp;</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Bachelor’s degree or above</span><br><span>• &nbsp; &nbsp;Good communication skills</span><br><span>• &nbsp; &nbsp;Minimum 2-3 years client services experience in Securities Services with proficient product / process knowledge within securities services</span><br><span>• &nbsp; &nbsp;Organised with attention to detail</span><br><span>• &nbsp; &nbsp;Client focused and willing to go beyond expectations</span><br><span>• &nbsp; &nbsp;Ability to articulate well with all people at different levels</span><br><span>• &nbsp; &nbsp;Good analytical skills</span><br><span>• &nbsp; &nbsp;Ability to inspire trust and confidence in clients creating credibility</span><br><span>• &nbsp; &nbsp;Effective interpersonal and communication (including questioning) skills</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<p style="background-color: rgb(46, 95, 163); margin: 13pt 6pt 4pt;"><span style="color: white;"><span style="font-size: 12pt;"><strong>KEY RESPONSIBILITIES</strong></span></span><br><span style="color: white;"><span style="font-size: 12pt;"><strong>1. &nbsp;Virtualisation & Server Infrastructure (VMware)</strong></span></span><br><span style="color: white;"><span style="font-size: 12pt;"><strong>•&nbsp;&nbsp;&nbsp;&nbsp;Administer VMware vCenter and ESXi infrastructure (v7.x and v8.x) across the 9-host server fleet — cluster management, vSphere HA/DRS configuration, resource pool management, and host patching within approved maintenance windows.</strong></span></span><br><span style="color: white;"><span style="font-size: 12pt;"><strong>•&nbsp;&nbsp;&nbsp;&nbsp;Provision new virtual machines aligned to workload requirements; monitor VM resource utilisation and implement right-sizing recommendations to optimise cluster performance and capacity.</strong></span></span><br><span style="color: white;"><span style="font-size: 12pt;"><strong>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor physical host hardware health via iLO/iDRAC and vCenter hardware status; coordinate firmware and driver updates; manage hardware failures and vendor RMA processes.</strong></span></span><br><span style="color: white;"><span style="font-size: 12pt;"><strong>•&nbsp;&nbsp;&nbsp;&nbsp;Configure and maintain on-premises servers for both physical and virtualised workloads; diagnose server-level OS and application issues; apply security patches within approved windows.</strong></span></span><br><br>2. &nbsp;SAN Storage Management (HPE MSA 2060/2050, EMC VNX, Huawei Dorado)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer the HPE MSA 2060 and MSA 2050 arrays — manage disk groups, virtual pools, volumes, and host mappings; monitor health and I/O performance; coordinate drive replacements and firmware updates.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer the Dell EMC VNX unified storage platform — manage storage pools, LUNs, file systems, and CIFS/NFS shares; coordinate with Dell EMC support for firmware and fault resolution.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer the Huawei Dorado all-flash array — manage storage pools, LUNs, host groups, and replication; monitor NVMe performance and capacity; coordinate Huawei support for upgrades.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Configure and manage SAN switch zoning, ISL links, and port assignments supporting the fibre channel fabric; monitor fabric health and resolve path failures between hosts and LUNs.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor storage capacity trends across all arrays; forecast growth requirements and raise procurement proposals before capacity thresholds are reached.<br><br>3. &nbsp;Active Directory — Identity & Access Management (25,000+ Objects)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer Active Directory for 25,000+ user accounts — manage user lifecycle, group memberships, OU structure, and attribute management; conduct regular AD hygiene reviews for stale accounts and empty groups.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Design, configure, and maintain Group Policy Objects across all OUs — security settings, software deployment, desktop restrictions, and drive mapping; conduct regular GPO audits for conflicts and misconfigured inheritance.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage workstation, laptop, and server domain join; troubleshoot join failures and ensure correct OU placement and GPO application for all newly joined systems.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage and maintain the Azure AD Connect server — monitor sync cycles, diagnose and resolve synchronisation errors (object conflicts, attribute mismatches, connector failures), and manage password hash sync to O365.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage the AD audit framework — user activity logging, AD object change tracking, and file access audit logs; review audit reports for anomalies and produce compliance reports for management.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer enterprise DHCP servers — manage scopes, reservations, and exclusion ranges across all network segments; monitor utilisation, resolve IP conflicts, and maintain IPAM documentation.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer enterprise DNS servers — manage forward and reverse lookup zones, all record types, and conditional forwarders; troubleshoot resolution failures affecting authentication, applications, and internet access.</p><p>4. &nbsp;Print & File Server Management<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer the enterprise print server — manage queues, share permissions, driver deployments, and print spooler health; deploy printers via Group Policy; resolve print failures and driver conflicts.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage the MyQ print management platform — configure AD integration, quota management, pull-print queues, and cost reporting; troubleshoot MyQ agent and authentication failures.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer the Head Office and Bur Dubai file servers — manage shared folder structures, NTFS and share-level permissions, and ACL inheritance; conduct regular permissions audits for least-privilege compliance.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Configure and maintain DFS Replication between HO and Bur Dubai file servers; monitor replication health, resolve backlogs and conflicts, and validate data consistency between namespaces.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage file-level recovery from Shadow Copies, VSS snapshots, and Commvault restore jobs; validate restored data integrity and document recovery actions.<br>5. &nbsp;Patch & Application Management (7,500 Systems)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage ManageEngine Patch Manager Plus for OS and third-party application patching across 7,500 systems spanning all regions — define approval workflows, test in pilot groups, schedule deployment windows, and report compliance.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Configure and manage PDQ Deploy for remote application deployments and patch packages — build packages, define target collections, schedule deployments, and investigate failed deployment root causes.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Generate patch compliance reports from ManageEngine and PDQ; identify and remediate non-compliant systems; report monthly compliance status to IT management.</p><p>6. &nbsp;Monitoring, Environmental Sensors & Alerts<br>•&nbsp;&nbsp;&nbsp;&nbsp;Deploy and maintain NTI (Network Technologies Inc.) environmental sensors across datacentre and server rooms; monitor temperature, humidity, and power conditions; configure alert thresholds and notification policies.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage the EcoStruxure gateway for proactive monitoring of 2 UPS units and 2 cooling units; configure real-time incident notifications and coordinate with Facilities for physical event remediation.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintain holistic infrastructure monitoring across VMware, storage, AD, backup, and network; review dashboards daily, investigate flagged events, and implement root-cause fixes to reduce recurring alert noise.</p><p>7. &nbsp;Backup & Disaster Recovery<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer the Commvault data protection platform covering server backup, storage management, and tape library integration; configure plans, retention policies, and schedules; monitor jobs and validate integrity via restore tests.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage Druva InSync endpoint backup for senior/higher-level employees; administer enrolment, backup policies, retention, and restore requests; investigate missed backups and failed sync events.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage cloud-to-cloud O365 backup (mailboxes, SharePoint, OneDrive, Teams) for Grade 8 and above employees; configure schedules and retention; monitor job health and process restore requests.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage TigerBridge cloud replication for file server data; configure policies, monitor sync health, and validate consistency between on-premises file servers and the cloud target.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintain and test disaster recovery procedures for critical infrastructure; document RTO/RPO targets, validate runbooks, and conduct periodic DR tests to confirm recoverability.<br>8. &nbsp;Microsoft 365 Administration (11,000+ Users)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer the enterprise M365 tenant for 11,000+ users across all regions — tenant-level settings, security and compliance policies, service health monitoring, and administrative role assignments.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage individual user mailboxes — archive policies, litigation hold, quotas, forwarding, and delegation; assign and reclaim licences based on role requirements and licence budgets.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Create and manage shared mailboxes, meeting room mailboxes with booking policies, distribution lists, mail-enabled security groups, and Microsoft 365 Groups including lifecycle and ownership management.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer Microsoft Entra ID — user identities, app registrations, enterprise applications, guest access, Conditional Access policies, MFA enforcement, and sign-in risk monitoring.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer SharePoint Online and Microsoft Teams — site collections, permissions, storage quotas, external sharing policies, Teams governance, and meeting settings; support escalated site and team owner issues.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage licence allocation, Conditional Access policy configuration, and brand-specific M365 policies across all brands and regions. Administer CodeTwo Cloud Signature for centralised email signature management.<br>9. &nbsp;Email & Endpoint Security<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer Mimecast email security — configure and tune email filtering, anti-spam, impersonation defence, URL scanning, and attachment sandboxing; manage quarantine, allow/block lists, and investigate blocked legitimate email.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor Mimecast threat intelligence dashboards; investigate impersonation attempts, phishing campaigns, and malicious attachments; adjust policies to improve detection accuracy and report significant threats.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage CrowdStrike Falcon EDR across 10,000 systems — ensure 100Percent agent coverage, monitor the console for active detections and containment events, and drive installation on all gaps in coverage.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Investigate and respond to CrowdStrike detections — triage severity, contain affected endpoints, escalate confirmed incidents, document findings and remediation, and track recurrent patterns for root-cause analysis.<br>10. &nbsp;Cloud Environments (Azure & Oracle OCI)<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer the Microsoft Azure environment — manage subscriptions, resource groups, VMs, virtual networks, storage accounts, and Entra ID integration; monitor cost and usage and enforce governance policies.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor Azure spend against budget; configure cost alerts; identify optimisation opportunities; implement Azure Policy controls; review and remediate Azure Security Centre / Defender for Cloud recommendations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer Oracle Cloud Infrastructure (OCI) — manage compute instances, VCNs, object storage, IAM policies, and tenancy governance; monitor resource health and cost; coordinate with Oracle support for platform issues.<br><br>11. &nbsp;Remote Access, Conference Rooms & Additional Platforms<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage TeamViewer enterprise console — assign agent licences to IT staff, create location- and user-type-specific host policies (store vs. back office), administer device groups, and validate correct policy assignment across all endpoints.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage smart meeting room technology globally (Barco ClickShare, Yealink, NearHub, Miracast, Apple TV) — firmware updates, user access, cross-platform wireless sharing integration with Teams and Zoom, and room technology standards for new buildouts.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer Zoom Business (user accounts, licences, permissions), Circularo e-signature platform (user accounts, signing workflows), and NFC e-business cards for the management team.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Serve as Level 3 technical escalation point for the Workplace Technology team — diagnose and resolve complex AD, backup, storage, M365, and network-level issues beyond L1/L2 capability.<br>12. &nbsp;Active Projects — In Progress<br>•&nbsp;&nbsp;&nbsp;&nbsp;Druva InSync full estate deployment — identify and enrol all systems not yet covered by endpoint backup; validate agent deployment and produce completion tracking report.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Patch Manager Plus full estate deployment — push agents to all missed systems via PDQ or GPO; validate reporting coverage and update the patch compliance baseline.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Qualys agent full estate deployment — push vulnerability assessment agents to all uncovered systems; confirm scan coverage in the Qualys Cloud Platform across all regions.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Office 2019 (EOL) to Microsoft 365 Apps migration — identify affected systems, package M365 deployment, schedule upgrades per business unit, and validate activation post-deployment.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Windows 10 (EOL) to Windows 11 upgrade programme across stores and back office — assess hardware compatibility, define upgrade waves, coordinate deployment, and validate post-upgrade functionality.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Windows Server 2012 (EOL) to Server 2022/2025 upgrade — identify all affected instances, assess application compatibility, define upgrade or migration approach per server, and coordinate change windows.<br>Technical Skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;VMware vSphere administration — vCenter, ESXi (7.x/8.x), vSphere HA, DRS, VM lifecycle management, and host patching.<br>•&nbsp;&nbsp;&nbsp;&nbsp;SAN storage administration — HPE MSA, Dell EMC VNX, Huawei Dorado; fibre channel fabric and SAN switch zoning.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Active Directory at enterprise scale (25,000+ objects) — user lifecycle, Group Policy, OU design, Azure AD Connect, and AD audit frameworks.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Microsoft 365 tenant administration at scale (10,000+ users) — Exchange Online, Entra ID, SharePoint, Teams, Conditional Access, and licence management.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Backup and DR — Commvault (server/tape), Druva InSync, cloud-to-cloud O365 backup, and TigerBridge replication.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Patch management — ManageEngine Patch Manager Plus and PDQ Deploy across large multi-site estates.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Endpoint security — CrowdStrike Falcon EDR deployment, monitoring, and threat response at scale.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Email security — Mimecast administration including filtering, URL/attachment control, and impersonation defence.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Cloud administration — Microsoft Azure (IaaS, cost management, governance, Defender for Cloud) and Oracle OCI.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Windows Server administration — DNS, DHCP, File Server, DFS, Print Server, and MyQ print management.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Environmental and infrastructure monitoring — NTI sensors and Schneider EcoStruxure gateway.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Remote access management — TeamViewer enterprise console, host policy configuration, and licence management.<br>•&nbsp;&nbsp;&nbsp;&nbsp;PowerShell scripting for automation of AD, M365, and infrastructure administration tasks.</p><p>Education & Certifications<br>•&nbsp;&nbsp;&nbsp;&nbsp;Bachelors in Electronics and Communication Engineering.</p><p>Certificates<br>•&nbsp;&nbsp;&nbsp;&nbsp;CCNA – Nice to Have!<br>•&nbsp;&nbsp;&nbsp;&nbsp;MCSA – Nice to have!<br>Experience<br>•&nbsp;&nbsp;&nbsp;&nbsp;Minimum 8-10 years of experience in an IT infrastructure or systems administration role.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Proven experience managing multi-array SAN storage environments across heterogeneous platforms (HPE, Dell EMC, Huawei).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrable experience administering Active Directory at scale (10,000+ objects) including Group Policy, Azure AD Connect, and AD audit frameworks.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Hands-on M365 tenant administration experience for organisations with 5,000+ users, including Entra ID, Conditional Access, and Exchange Online.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Track record of managing enterprise backup solutions (Commvault or equivalent) including tape library operations and DR testing.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Experience managing endpoint security platforms (CrowdStrike or equivalent EDR) across large multi-site estates.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Background in cloud infrastructure management (Azure and/or OCI) including cost governance and security posture management.</p><p>&nbsp;</p><p>&nbsp;</p>

Job Summary / Introduction<br><br>Responsible for daily monitoring and processing of Settlement processes covering Domestic and Regional and International Market for equities, mutual funds, fixed income, hedge fund, structured funds, ETF, Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards.<br><br>Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets.<br><br>Communicate with many entities Clients, Counter parties, Markets, Sub Custodians, Regulators, Companies, Brokers, Paying Agents, Issuers covering Local, Regional, Global Markets, related to settlement process, support Due Diligence visits linking to Settlement process.<br><br>The incumbent is responsible for adhering to established quality control measures and procedures.<br><br>Responsible to provide the first level training for new specialists and will assist specialists in handling inquiries.<br><br>Handle the cash managements for the client to facilitate the smooth settlements across all markets.<br><br>Active participation in understanding the Operating module, including Securities Lending and Borrowing transactions, that are large in value and complex in nature, ensuring their successful settlement processing, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br><br>Current offering of Department: Position Management, Security/Cash Settlement, Corporate Actions, Reporting, Invoicing, Reconciliation, Swift, Market Security Movement, FX Management, Cash Management, Project Support, Proxy Services, Tax Reclaims, Income Management. Planned expansion into support of Securities Lending, Client Short Selling, Network Management Support, Claim Management, and other services.<br><br>Specialist will participate in section related projects such as system upgrade / changes, processing enhancements and off hours system testing.<br><br>Active participation in implementation of Settlement processing related to new clients SLA and SLD, Sub Custodian SLA, New Functions, Products, Market Rules Regulations and Procedures with relevant controls to provide highest level of client delivery.<br><br>Cope with market changes and subsequent upgradation of internal processes and to identify any potential risk and to create the appropriate controls.<br><br>Responsible to coordinate and work with various internal departments and external entitles and concerned persons as an integral part related to participation in Projects in order to Re-engineer the process for excellence client delivery and reduce manual activities.<br><br>Responsible for the end-to-end Settlements processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience.<br><br>Key Responsibilities<br><br> Responsible for daily monitoring and processing of Settlement processes covering Domestic, Regional and International Markets for products like equities mutual funds, fixed income, hedge fund, structured funds, ETF Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards. Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets. Ensure to track and respond to internal and external clients' queries by providing clear detailed Settlement information in line with the relevant market rules and regulations and Settlement best practice. Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely Settlement processing. Ensure that all trade related statuses reports/Instructions are communicated to all stake holders in timely manners. Responsible to have excellent knowledge related to Settlements swift messages and usages of the same. Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals. Articulates information clearly and presents information effectively and confidently when working with others. Convince others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas. Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA<br><br>Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost.<br><br> Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to VP. Validate all data entered into the system and forward to VP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to VP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the VP<br><br>Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to VP.<br><br> Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to VP and Middle Office any potential over drafts or if client is at risk of being insufficient. SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for VP to Authorize. Second Level of SWIFT generation process<br><br>Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the VP.<br><br> Ad Hoc Requests: Supporting the VP as required for business-as-usual matters and projects and initiatives<br><br>Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to VP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements)<br><br>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.<br><br> Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank<br><br>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.<br><br> Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards<br><br>Participation on section related projects, systems upgrades / changes, new client requirements, new product functions related to corporate actions<br><br>Understanding and active participation in Projects requirements and system upgrades and changes.<br><br> Ensure accurate and timely processing of client and client impacting instructions. Reconciling to confirm appropriate settlement of all transactions (FX, Cash, Securities, Corporate Action, Tax Reclaims). Volumes are significant, and as this is a new an up-and-coming business the volumes and complexity of the products and services being offered are increasing exponentially. Managing transactions that are large in value and complex in nature, ensuring their successful settlement, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk. University Graduate / bachelor’s degree (or 5 years related work experience). 5 + years related experience in security services and / or back-office operations e.g. managing securities settlements/ corporate actions. Solid understanding of security services and operations and accounting activity related to security services. Ability to work under pressure, to priorities and to manage several tasks at the same time. Team oriented and ability to work under pressure.<br><br>Requirements / Qualifications<br><br> University Graduate / bachelor’s degree (or 5 years related work experience). 5 + years related experience in security services and / or back-office operations e.g. managing securities settlements/ corporate actions. Solid understanding of security services and operations and accounting activity related to security services. Ability to work under pressure, to priorities and to manage several tasks at the same time. Team oriented and ability to work under pressure. Ability to achieve business objectives without compromising controls and risk parameters established. Strong execution skills in a multi-tasking mode and follow-up effectively. Self-starter with excellent attitude, communication and interpersonal skills. High level of accuracy & attention to detail and excellent team working skills.<br><br>Preferred / Beneficial<br><br> Specific experience in Securities related functions e.g. Settlement, Client Services, Corporate Actions, Data Maintenance & Billing or Custody Account Opening will be an added advantage.

<p><strong>TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.</strong> </p> <p><strong>TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.</strong> </p> <p>At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. </p> <p>DHL’s Customer Solutions & Innovations (CSI) is a global dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.  <br> </p> <p><strong>Global Customer Director (d/f/m) - DHL CSI Energy Sector</strong> </p> <ul> <li>CSI Sector / Function: Energy</li> <li>Contract Type: Permanent</li> <li>Employment Type: Full-time</li> <li>Work Mode: Hybrid</li> <li>Location: flexible within EU, the Middle East and the United States</li> <li>Recruiting Contact: CSI Recruiting Team <a href="mailto:recruiting.dpbh@dhl.com">recruiting.dpbh@dhl.com</a></li> </ul> <p><em><strong>We welcome applications from a diverse talent pool. Relocation support will be reviewed individually; however, due to business and immigration considerations, preference is generally given to candidates already residing and authorized to work in the respective region of the role.</strong></em></p> <div> </div> <div> <p>The Global Customer Director (d/f/m) plays a key role within DHL CSI’s Energy sector, supporting an industry that is undergoing significant transformation while continuing to evolve in a rapidly changing global environment. Building on DHL’s proven track record in the sector, the role strengthens strategic customer partnerships and delivers tailored, safe, compliant, reliable, and innovative logistics solutions that support customers across the energy value chain, including the growing renewable energy landscape.</p> <p>The position is responsible for the global development of two accounts, building customer value through strong relationships and aligned strategies that further DHL’s existing partnerships and drive sustained profitable growth. Acting as a trusted partner to the customer and a key commercial leader within DHL, the role translates customer needs into long-term business opportunities, coordinates cross-divisional engagement, and helps deliver efficient, future-ready supply chain solutions. </p> <p><strong>What’s your role:</strong></p>   <ul> <li><strong>Strategic Customer Engagement & Planning</strong></li> <ul> <li>Lead strategic customer dialogues with global decision-makers to identify customers' business objectives, supply chain requirements & challenges</li> <li>Create future opportunities by translating customer needs & business trends into potential solutions</li> <li>Link senior DHL executives with account counterparts at board or senior management level</li> </ul> <li>  <strong>Relationship & Opportunity Development</strong></li> <ul> <li>Position yourself as a strategic resource in a way that senior customer management seeks advice on high-impact topics</li> <li>Proactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilities</li> <li>Manage the renewal agenda in a proactive manner at a global and regional level</li> </ul> <li>  <strong>Preparing, Winning & Implementing the Deal</strong></li> <ul> <li>Create and present high complexity solutions to customer demonstrating clear business & solution fit</li> <li>Ensure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI</li> <li>Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer</li> </ul> <li>  <strong>Service Management & Account Maintenance</strong></li> <ul> <li>Act as key contact for customer and channel the communication to  account teams and DHL internal functions</li> <li>Support effective Customer Satisfaction Survey (CSS) process & drive follow-up activities to increase customer satisfaction year-on-year</li> </ul> <li>  <strong>Strategic Thinking & Targeting</strong></li> <ul> <li>Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the same</li> <li>Proactively identify best fit opportunities for DHL across regions/products/solution</li> </ul> <li>  <strong>Selling & Influencing</strong></li> <ul> <li>Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledge</li> <li>Develop proposals that adhere to internal guidelines & commercial standards          </li> <li>Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporate knowledge of competitors’ position</li> </ul> <li>  <strong>Developing Commercially Viable & Innovative Solutions</strong></li> <ul> <li>Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisions</li> <li>Engage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and external                        </li> <li>Understand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment</li> </ul> <li>  <strong>Working Across the Business</strong></li> <ul> <li>Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale</li> <li>Involve relevant CSI & divisional key stakeholders & secure buy-in & support for CDP, solution offering and implementation</li> </ul> </ul>   </div> <div> <p><strong>What we’re Looking For:</strong> </p> <ul> <li><strong>Industry Expertise</strong>: 10–12 years of experience in the logistics industry, service industry, Energy sector, or working directly with strategic customers, including extensive knowledge of logistics requirements within the Renewable Energy industry.</li> <li><strong>Commercial Leadership Experience:</strong> 7–10 years of commercial management experience with a demonstrated ability to drive growth, manage strategic accounts, and deliver commercially successful customer outcomes.</li> <li><strong>DHL & Global Business Experience</strong>: Minimum 5 years of experience working with one or more DHL divisions within a regional or global environment.</li> <li><strong>Consultative Selling at Executive Level:</strong> At least 5 years of experience in consultative selling and influencing board-level stakeholders within international organizations.</li> <li><strong>Solution Design & Operational Excellence:</strong> Experience in solution design, operations, performance management, and project management, with the ability to translate customer requirements into value-adding solutions.</li> <li><strong>Analytical & Strategic Thinking:</strong> Excellent analytical and problem-solving skills combined with a structured work approach and strong commercial judgment.</li> <li><strong>Communication & Executive Presence:</strong> Excellent presentation and facilitation skills with the ability to engage, influence, and lead discussions at board and senior management level.</li> <li><strong>Leadership & Collaboration:</strong> Ability to lead and influence without formal authority, work independently and collaboratively, and manage virtual teams across global locations.</li> <li><strong>International Mindset & Adaptability:</strong> International exposure and cultural sensitivity, willingness to undertake extensive international travel, and the ability to perform effectively in changing and uncertain environments.</li> <li><strong>Education & Language Skills:</strong> University degree in Business, Logistics, or a related field; excellent business English communication and writing skills are required; business fluent Arabic language skills are beneficial</li> </ul>   <p><strong>What’s in it for you:</strong></p>   <ul> <li><strong>Lead Two of DHL’s Most Strategic Energy Accounts:</strong> Take ownership of the relationship and growth agenda for two globally significant customers within DHL’s Energy sector portfolio.</li> <li><strong>Influence at Executive & Board Level: </strong>Build trusted relationships with senior decision-makers and engage directly with customer leadership, shaping strategic discussions and long-term partnership development.</li> <li><strong>Drive Global Growth & Cross-Divisional Collaboration: </strong>Work across DHL’s regions and business units to identify opportunities, develop integrated solutions, and create tangible commercial impact on a global scale.</li> <li><strong>Shape Innovative Logistics Solutions:</strong> Partner with customers and internal experts to design forward-looking, value-driven supply chain solutions that address complex business challenges.</li> <li><strong>Be Part of THE Logistics Company for the World:</strong> Leverage DHL’s global reach, sector expertise, and collaborative culture while contributing to the success of some of the world’s most important energy customers. </li> </ul> <br> <p><strong>Interested in this opportunity?</strong></p> <p>Find out more about us on <a href="https://connect.dpdhl.com/content/page/5f55042a275f261ad9b7c589">SmartConnect</a> and learn how CSI is <a href="https://www.dhl.com/de-en/home/innovation-in-logistics.html">driving innovation in logistics</a> and dive into <a href="https://www.dhl.com/at-en/home/specialized-industry-capabilities.html">DHL Specialized Industry Capabilities</a>.</p> <p><br>If you have any questions regarding the job, please feel free to reach out to recruiting.dpbh@dhl.com. Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).</p> <p>Apply now! We are looking forward to your application!</p> <br> <p>As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</p> <p><strong>We are looking forward to your application.</strong></p> <p><strong>CONNECTING PEOPLE. IMPROVING LIVES.</strong></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms (with renovation about to start we are operating 804 rooms currently) and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, and Thai cuisine amongst others. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.<br>JOB SUMMARY<br>Provides strategic and operational leadership for all Banquet and Outside Catering operations, ensuring the flawless planning and execution of meetings, conferences, weddings, social events, exhibitions, high-profile functions and off-site catering experiences. The position has full accountability for service delivery, guest and client satisfaction, financial performance, workforce planning, operational readiness, asset and logistics control, food safety, legal and brand compliance, and the development of a high-performing leadership team. Works in close partnership with Events Planning, Events Booking Center, Culinary, Stewarding, Engineering, Security, Finance, Procurement and other hotel functions to maximize revenue, productivity, quality and reputation while protecting the hotel’s assets and standards.<br>CANDIDATE PROFILE&nbsp;<br>A Full Time senior leadership position based at JW Marriott Marquis Dubai.<br>Operational responsibility for Banquet Operations and Outside Catering Operations across all event spaces and approved off-site venues.<br>Number of Direct Reports<br>- includes Assistant Directors, Senior Banquet Managers, Banquet Managers, Outside Catering Managers and other leadership positions as determined by the organizational structure<br>Titles of Direct Reports<br>- Assistant Directors, Senior Banquet Managers, Banquet Managers, Outside Catering Managers and below, as applicable.<br>Responsible for leading large, complex and simultaneous events requiring extensive cross-functional coordination, logistics and manpower deployment.<br>Responsible for the operational execution and delivery of banquet and outside catering business contributing significantly to the hotel's Food &amp; Beverage and Events revenue performance.<br>Direct impact on GuestVoice, Event Satisfaction, operational profitability, productivity, brand reputation and client retention.<br>Leads large-scale operational teams and workforce deployment supporting hotel-based and off-site events.<br>Contributes to the achievement of annual hotel financial, operational, associate engagement and guest satisfaction objectives through operational excellence and leadership.<br>Education and Experience<br>• Minimum 10 years of progressive experience in Banquet, Catering, Food &amp; Beverage or Event Operations within luxury or five-star hotels, with at least 4 years in a senior leadership capacity.<br>Proven experience leading high-volume banquet operations and complex outside catering events, including large-scale conferences, weddings, VIP functions, exhibitions and high-profile social or corporate events.<br>Demonstrated accountability for departmental budgets, payroll, productivity, cost control, guest satisfaction, talent management and operational performance.<br>Strong record of leading multi-cultural teams, developing managers and implementing sustainable operating standards in a demanding luxury hospitality environment.<br>Previous UAE or GCC luxury hospitality experience is preferred.<br>Previous experience within Marriott International luxury or premium brands is preferred.<br>Education or Certification <br>Bachelor’s degree from an accredited university in Hospitality Management, Hotel and Restaurant Management, Food Service Management, Business Administration, Events Management or a related major; equivalent senior-level operational experience may be considered.<br>Recognized Food Safety / HACCP certification or equivalent is required or must be obtained in accordance with local and company requirements.<br>Additional certifications in occupational health and safety, responsible beverage service, first aid, project management or event operations are advantageous.<br>Knowledge, Skills and Attributes <br>Comprehensive knowledge of banquet service, outside catering logistics, event setup, service sequencing, equipment deployment, temporary event infrastructure and luxury service standards.<br>Advanced financial and commercial acumen with the ability to interpret budgets, forecasts, labour reports, productivity metrics, event profitability, cost of sales and operational KPIs.<br>Strong knowledge of local legal, licensing, food safety, health and safety, alcohol service, transport, security and venue requirements relevant to hotel and outside catering operations.<br>High level of proficiency in hotel and event-management systems, point-of-sale systems, Microsoft Office applications and operational reporting tools.<br>Excellent written and verbal English communication skills; additional languages are an advantage.<br>Demonstrated executive presence, sound judgment, resilience, organization, negotiation, conflict resolution and decision-making ability.<br>CORE WORK ACTIVITIES<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>Provides overall strategic direction and daily leadership for Banquet and Outside Catering Operations, translating hotel objectives into clear operational priorities, standards and measurable results.<br>Owns the end-to-end operational execution of all banquet and outside catering events from final operational handover through setup, service, breakdown, reconciliation and post-event review.<br>Ensures every event is executed in accordance with signed agreements, Banquet Event Orders, floor plans, function sheets, service standards, guest preferences and approved operational requirements.<br>Leads operational readiness meetings for major, complex, VIP and high-risk events and confirms accountability, timing, manpower, equipment, culinary, engineering, security, transportation and contingency requirements.<br>Oversees simultaneous events across multiple venues and makes real-time deployment decisions to protect service quality, timing and guest experience.<br>Establishes, reviews and continuously improves banquet and outside catering operating procedures, service sequences, checklists, deployment standards and quality controls.<br>Maintains visible leadership presence during peak periods, major events and critical service moments and intervenes decisively when service, safety or execution is at risk.<br>Sets the service culture for the department and ensures leaders and associates consistently deliver JW Marriott luxury standards and personalized guest experiences.<br>Builds strong relationships with event organizers, wedding couples, corporate clients, VIP representatives and key decision makers and serves as the senior operational contact for high-profile functions.<br>Reviews guest and client feedback, GuestVoice results, event debriefs and service recovery cases; identifies root causes and implements corrective actions to improve performance.<br>Personally oversees the resolution of significant guest or client concerns and ensures timely, professional and commercially sound service recovery.<br>Partners closely with Events Planning and the Events Booking Center to ensure complete, accurate and operationally realistic handovers before events enter execution.<br>Challenges unclear, incomplete or operationally impractical event requirements before execution and ensures changes are documented, communicated and approved.<br>Supports the commercial team with operational expertise during site inspections, complex proposals, tastings, major account presentations and high-value event negotiations when required.<br>Partners with Events Sales, Event Planning, Revenue Strategy and Food &amp; Beverage leadership to optimize event space utilization, maximize catering contribution and support achievement of annual revenue objectives.<br>Reviews business trends, operational demand patterns and market opportunities and recommends operational strategies that support revenue growth and profitability.<br>Identifies operational upselling opportunities and works with Events, Culinary and Finance to maximize event revenue while protecting guest value and delivery feasibility.<br>Owns departmental financial performance against budget and forecast, including labour, overtime, casual manpower, operating supplies, equipment hire, transportation, breakage and other controllable expenses.<br>Reviews event-level profitability and departmental cost drivers and takes corrective action where labour deployment, rentals, logistics or operating practices are reducing margins.<br>Establishes productivity standards and manpower models that align staffing with event complexity, guest count, service style, setup requirements and business volume.<br>Approves staffing plans and deployment for major events and ensures optimal use of permanent associates, casual labour, agency staff and cross-departmental support.<br>Works with Finance and Human Resources to monitor payroll, overtime, attendance, leave planning, vacancies, turnover and workforce efficiency.<br>Develops annual operating budgets, forecasts, capital requirements and operational plans for Banquet and Outside Catering Operations in partnership with the relevant hotel leaders.<br>Maintains effective inventory and asset controls for banquet furniture, linen, china, glassware, silverware, service equipment, mobile bars, outside catering equipment and other departmental assets.<br>Ensures appropriate par levels, storage standards, preventive maintenance, issue controls, loss prevention and replacement planning are in place for all operational equipment.<br>Leads the planning and control of outside catering logistics, including site inspections, loading plans, transportation, equipment movement, temporary kitchens, utilities, power, refrigeration, waste, stewarding, service stations, staff facilities and return-to-hotel procedures.<br>Ensures off-site venues are operationally assessed before commitment and that risks relating to access, capacity, weather, power, water, food holding, sanitation, emergency response and guest flow are identified and mitigated.<br>Coordinates all necessary permits, approvals, venue requirements and internal authorizations for outside catering operations in partnership with Security, Engineering, Culinary and other stakeholders.<br>Develops robust contingency plans for weather disruption, equipment failure, transport delays, utility interruption, manpower shortages, guest-count changes and other operational risks.<br>Ensures the safe transportation, handling, storage, temperature control and service of food and beverage for all outside catering functions in line with HACCP, local regulations and Marriott requirements.<br>Ensures alcohol service is controlled and compliant with applicable laws, licensing conditions, company policy and responsible service requirements.<br>Maintains strict compliance with food safety, sanitation, occupational health and safety, fire and life safety, security, loss prevention and environmental requirements.<br>Conducts regular operational audits, venue inspections, safety reviews and standards checks and ensures corrective actions are completed within agreed timelines.<br>Partners with Culinary leadership to ensure menu execution, food quality, timing, presentation, replenishment and service logistics meet the agreed event experience.<br>Partners with Stewarding to ensure sufficient clean equipment, dishwashing capacity, waste handling, sanitation and equipment turnaround for all events.<br>Partners with Engineering and IT on power, lighting, audiovisual interfaces, temporary infrastructure, equipment reliability and event-critical technical requirements.<br>Partners with Security and Loss Prevention on VIP movements, crowd flow, restricted areas, emergency procedures, cash or valuable-item controls and outside venue risk management.<br>Partners with Procurement and approved suppliers to ensure rental equipment, outsourced services and third-party support meet quality, safety, timing and cost expectations.<br>Evaluates supplier and contractor performance and escalates recurring service, safety, quality or commercial issues through the appropriate channels.<br>Leads departmental recruitment planning, selection and onboarding in partnership with Human Resources to maintain the leadership and operational capability required by business levels.<br>Builds a strong leadership bench by coaching Assistant Directors, Senior Managers and Managers, setting clear accountability and creating development and succession plans.<br>Sets individual and team performance expectations, conducts regular performance discussions, recognizes strong performance and addresses underperformance promptly and consistently.<br>Creates and maintains a structured training framework covering luxury service, technical banquet skills, outside catering logistics, safety, food hygiene, leadership and event-specific execution.<br>Promotes associate engagement, inclusion, teamwork and accountability and ensures concerns are handled fairly, confidentially and in accordance with company policy.<br>Leads daily and weekly operational meetings as required and communicates business levels, priorities, risks, guest intelligence, financial focus and departmental performance clearly to the team.<br>Uses data and operational reporting to track service quality, guest satisfaction, labour productivity, event profitability, breakage, equipment loss, overtime, training, safety incidents and other key performance indicators.<br>Presents operational performance, risks, major event readiness and improvement priorities to senior hotel leadership and recommends actions supported by clear operational and financial rationale.<br>Leverages emerging event technologies, digital planning platforms, event applications, operational dashboards and analytics tools to improve planning accuracy, communication, guest engagement and execution efficiency.<br>Evaluates operational technology opportunities and supports the implementation of solutions that improve productivity, service consistency and decision-making.<br>Drives innovation in event operations, service delivery, technology, equipment, workflow and manpower deployment to improve efficiency, consistency and guest experience.<br>Champions sustainable event practices including waste reduction, responsible sourcing, circular-use initiatives, food waste control, recycling, efficient energy and water utilization and environmentally responsible event operations in alignment with Marriott sustainability objectives and hotel priorities.<br>Protects the reputation of JW Marriott Marquis Dubai by ensuring all hotel and outside catering events represent the brand professionally in service, presentation, conduct and execution.<br>Acts as the senior operational authority for Banquet and Outside Catering matters and makes timely decisions during critical incidents, service failures or operational disruptions.<br>Assumes additional leadership responsibilities within Events and Food &amp; Beverage operations when required and supports hotel-wide priorities, major activations and special projects.<br>Ensures departmental documentation, licenses, training records, operational records, event files, incident reports and audit evidence are accurate, current and available as required.<br>Maintains confidentiality of guest, client, associate, commercial and proprietary information at all times.<br>Performs other reasonable duties and responsibilities assigned by senior hotel management consistent with the scope and seniority of the position.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatme</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms (with renovation about to start we are operating 804 rooms currently) and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, and Thai cuisine amongst others. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.<br>JOB SUMMARY<br>Provides strategic and operational leadership for all Banquet and Outside Catering operations, ensuring the flawless planning and execution of meetings, conferences, weddings, social events, exhibitions, high-profile functions and off-site catering experiences. The position has full accountability for service delivery, guest and client satisfaction, financial performance, workforce planning, operational readiness, asset and logistics control, food safety, legal and brand compliance, and the development of a high-performing leadership team. Works in close partnership with Events Planning, Events Booking Center, Culinary, Stewarding, Engineering, Security, Finance, Procurement and other hotel functions to maximize revenue, productivity, quality and reputation while protecting the hotel’s assets and standards.<br>CANDIDATE PROFILE&nbsp;<br>A Full Time senior leadership position based at JW Marriott Marquis Dubai.<br>Operational responsibility for Banquet Operations and Outside Catering Operations across all event spaces and approved off-site venues.<br>Number of Direct Reports<br>- includes Assistant Directors, Senior Banquet Managers, Banquet Managers, Outside Catering Managers and other leadership positions as determined by the organizational structure<br>Titles of Direct Reports<br>- Assistant Directors, Senior Banquet Managers, Banquet Managers, Outside Catering Managers and below, as applicable.<br>Responsible for leading large, complex and simultaneous events requiring extensive cross-functional coordination, logistics and manpower deployment.<br>Responsible for the operational execution and delivery of banquet and outside catering business contributing significantly to the hotel's Food &amp; Beverage and Events revenue performance.<br>Direct impact on GuestVoice, Event Satisfaction, operational profitability, productivity, brand reputation and client retention.<br>Leads large-scale operational teams and workforce deployment supporting hotel-based and off-site events.<br>Contributes to the achievement of annual hotel financial, operational, associate engagement and guest satisfaction objectives through operational excellence and leadership.<br>Education and Experience<br>• Minimum 10 years of progressive experience in Banquet, Catering, Food &amp; Beverage or Event Operations within luxury or five-star hotels, with at least 4 years in a senior leadership capacity.<br>Proven experience leading high-volume banquet operations and complex outside catering events, including large-scale conferences, weddings, VIP functions, exhibitions and high-profile social or corporate events.<br>Demonstrated accountability for departmental budgets, payroll, productivity, cost control, guest satisfaction, talent management and operational performance.<br>Strong record of leading multi-cultural teams, developing managers and implementing sustainable operating standards in a demanding luxury hospitality environment.<br>Previous UAE or GCC luxury hospitality experience is preferred.<br>Previous experience within Marriott International luxury or premium brands is preferred.<br>Education or Certification <br>Bachelor’s degree from an accredited university in Hospitality Management, Hotel and Restaurant Management, Food Service Management, Business Administration, Events Management or a related major; equivalent senior-level operational experience may be considered.<br>Recognized Food Safety / HACCP certification or equivalent is required or must be obtained in accordance with local and company requirements.<br>Additional certifications in occupational health and safety, responsible beverage service, first aid, project management or event operations are advantageous.<br>Knowledge, Skills and Attributes <br>Comprehensive knowledge of banquet service, outside catering logistics, event setup, service sequencing, equipment deployment, temporary event infrastructure and luxury service standards.<br>Advanced financial and commercial acumen with the ability to interpret budgets, forecasts, labour reports, productivity metrics, event profitability, cost of sales and operational KPIs.<br>Strong knowledge of local legal, licensing, food safety, health and safety, alcohol service, transport, security and venue requirements relevant to hotel and outside catering operations.<br>High level of proficiency in hotel and event-management systems, point-of-sale systems, Microsoft Office applications and operational reporting tools.<br>Excellent written and verbal English communication skills; additional languages are an advantage.<br>Demonstrated executive presence, sound judgment, resilience, organization, negotiation, conflict resolution and decision-making ability.<br>CORE WORK ACTIVITIES<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>Provides overall strategic direction and daily leadership for Banquet and Outside Catering Operations, translating hotel objectives into clear operational priorities, standards and measurable results.<br>Owns the end-to-end operational execution of all banquet and outside catering events from final operational handover through setup, service, breakdown, reconciliation and post-event review.<br>Ensures every event is executed in accordance with signed agreements, Banquet Event Orders, floor plans, function sheets, service standards, guest preferences and approved operational requirements.<br>Leads operational readiness meetings for major, complex, VIP and high-risk events and confirms accountability, timing, manpower, equipment, culinary, engineering, security, transportation and contingency requirements.<br>Oversees simultaneous events across multiple venues and makes real-time deployment decisions to protect service quality, timing and guest experience.<br>Establishes, reviews and continuously improves banquet and outside catering operating procedures, service sequences, checklists, deployment standards and quality controls.<br>Maintains visible leadership presence during peak periods, major events and critical service moments and intervenes decisively when service, safety or execution is at risk.<br>Sets the service culture for the department and ensures leaders and associates consistently deliver JW Marriott luxury standards and personalized guest experiences.<br>Builds strong relationships with event organizers, wedding couples, corporate clients, VIP representatives and key decision makers and serves as the senior operational contact for high-profile functions.<br>Reviews guest and client feedback, GuestVoice results, event debriefs and service recovery cases; identifies root causes and implements corrective actions to improve performance.<br>Personally oversees the resolution of significant guest or client concerns and ensures timely, professional and commercially sound service recovery.<br>Partners closely with Events Planning and the Events Booking Center to ensure complete, accurate and operationally realistic handovers before events enter execution.<br>Challenges unclear, incomplete or operationally impractical event requirements before execution and ensures changes are documented, communicated and approved.<br>Supports the commercial team with operational expertise during site inspections, complex proposals, tastings, major account presentations and high-value event negotiations when required.<br>Partners with Events Sales, Event Planning, Revenue Strategy and Food &amp; Beverage leadership to optimize event space utilization, maximize catering contribution and support achievement of annual revenue objectives.<br>Reviews business trends, operational demand patterns and market opportunities and recommends operational strategies that support revenue growth and profitability.<br>Identifies operational upselling opportunities and works with Events, Culinary and Finance to maximize event revenue while protecting guest value and delivery feasibility.<br>Owns departmental financial performance against budget and forecast, including labour, overtime, casual manpower, operating supplies, equipment hire, transportation, breakage and other controllable expenses.<br>Reviews event-level profitability and departmental cost drivers and takes corrective action where labour deployment, rentals, logistics or operating practices are reducing margins.<br>Establishes productivity standards and manpower models that align staffing with event complexity, guest count, service style, setup requirements and business volume.<br>Approves staffing plans and deployment for major events and ensures optimal use of permanent associates, casual labour, agency staff and cross-departmental support.<br>Works with Finance and Human Resources to monitor payroll, overtime, attendance, leave planning, vacancies, turnover and workforce efficiency.<br>Develops annual operating budgets, forecasts, capital requirements and operational plans for Banquet and Outside Catering Operations in partnership with the relevant hotel leaders.<br>Maintains effective inventory and asset controls for banquet furniture, linen, china, glassware, silverware, service equipment, mobile bars, outside catering equipment and other departmental assets.<br>Ensures appropriate par levels, storage standards, preventive maintenance, issue controls, loss prevention and replacement planning are in place for all operational equipment.<br>Leads the planning and control of outside catering logistics, including site inspections, loading plans, transportation, equipment movement, temporary kitchens, utilities, power, refrigeration, waste, stewarding, service stations, staff facilities and return-to-hotel procedures.<br>Ensures off-site venues are operationally assessed before commitment and that risks relating to access, capacity, weather, power, water, food holding, sanitation, emergency response and guest flow are identified and mitigated.<br>Coordinates all necessary permits, approvals, venue requirements and internal authorizations for outside catering operations in partnership with Security, Engineering, Culinary and other stakeholders.<br>Develops robust contingency plans for weather disruption, equipment failure, transport delays, utility interruption, manpower shortages, guest-count changes and other operational risks.<br>Ensures the safe transportation, handling, storage, temperature control and service of food and beverage for all outside catering functions in line with HACCP, local regulations and Marriott requirements.<br>Ensures alcohol service is controlled and compliant with applicable laws, licensing conditions, company policy and responsible service requirements.<br>Maintains strict compliance with food safety, sanitation, occupational health and safety, fire and life safety, security, loss prevention and environmental requirements.<br>Conducts regular operational audits, venue inspections, safety reviews and standards checks and ensures corrective actions are completed within agreed timelines.<br>Partners with Culinary leadership to ensure menu execution, food quality, timing, presentation, replenishment and service logistics meet the agreed event experience.<br>Partners with Stewarding to ensure sufficient clean equipment, dishwashing capacity, waste handling, sanitation and equipment turnaround for all events.<br>Partners with Engineering and IT on power, lighting, audiovisual interfaces, temporary infrastructure, equipment reliability and event-critical technical requirements.<br>Partners with Security and Loss Prevention on VIP movements, crowd flow, restricted areas, emergency procedures, cash or valuable-item controls and outside venue risk management.<br>Partners with Procurement and approved suppliers to ensure rental equipment, outsourced services and third-party support meet quality, safety, timing and cost expectations.<br>Evaluates supplier and contractor performance and escalates recurring service, safety, quality or commercial issues through the appropriate channels.<br>Leads departmental recruitment planning, selection and onboarding in partnership with Human Resources to maintain the leadership and operational capability required by business levels.<br>Builds a strong leadership bench by coaching Assistant Directors, Senior Managers and Managers, setting clear accountability and creating development and succession plans.<br>Sets individual and team performance expectations, conducts regular performance discussions, recognizes strong performance and addresses underperformance promptly and consistently.<br>Creates and maintains a structured training framework covering luxury service, technical banquet skills, outside catering logistics, safety, food hygiene, leadership and event-specific execution.<br>Promotes associate engagement, inclusion, teamwork and accountability and ensures concerns are handled fairly, confidentially and in accordance with company policy.<br>Leads daily and weekly operational meetings as required and communicates business levels, priorities, risks, guest intelligence, financial focus and departmental performance clearly to the team.<br>Uses data and operational reporting to track service quality, guest satisfaction, labour productivity, event profitability, breakage, equipment loss, overtime, training, safety incidents and other key performance indicators.<br>Presents operational performance, risks, major event readiness and improvement priorities to senior hotel leadership and recommends actions supported by clear operational and financial rationale.<br>Leverages emerging event technologies, digital planning platforms, event applications, operational dashboards and analytics tools to improve planning accuracy, communication, guest engagement and execution efficiency.<br>Evaluates operational technology opportunities and supports the implementation of solutions that improve productivity, service consistency and decision-making.<br>Drives innovation in event operations, service delivery, technology, equipment, workflow and manpower deployment to improve efficiency, consistency and guest experience.<br>Champions sustainable event practices including waste reduction, responsible sourcing, circular-use initiatives, food waste control, recycling, efficient energy and water utilization and environmentally responsible event operations in alignment with Marriott sustainability objectives and hotel priorities.<br>Protects the reputation of JW Marriott Marquis Dubai by ensuring all hotel and outside catering events represent the brand professionally in service, presentation, conduct and execution.<br>Acts as the senior operational authority for Banquet and Outside Catering matters and makes timely decisions during critical incidents, service failures or operational disruptions.<br>Assumes additional leadership responsibilities within Events and Food &amp; Beverage operations when required and supports hotel-wide priorities, major activations and special projects.<br>Ensures departmental documentation, licenses, training records, operational records, event files, incident reports and audit evidence are accurate, current and available as required.<br>Maintains confidentiality of guest, client, associate, commercial and proprietary information at all times.<br>Performs other reasonable duties and responsibilities assigned by senior hotel management consistent with the scope and seniority of the position.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatm</span> </div>