Store Keeper Jobs in UAE
951 Jobs Found
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p>• The client service executive will be responsible for handling client queries/complaints and ask for any information via the digital channel eg Social media handles like face book, twitter, LinkedIn etc and the Chat Bot options. This will also include calling the client and engaging the client for any information required and provide resolution /clear queries.<br>• The team will also be responsible for working with the marketing and social media team to understand opportunities and supporting the business to launch , track and social media/digital campaigns and posts .<br>• The role will also be focused on analysing client feedback on the digital/other channels and supporting the manager to make the required changes to the process /product to fix the issue</p><br><br><b>Key Responsibilities</b> <br>
<ul>
<li>To handle customer social media posts, calls & issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies. </li>
<li>Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community</li>
<li>Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.</li>
<li>Moderate all user-generated content on social media in line with the moderation policy for each community</li>
<li>Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.</li>
<li>Sign up customers for value added services and digital education (as applicable)</li>
<li>Tag the social media posts & calls accurately as per internal guidelines & policies</li>
<li>Initiate and strive towards achieving set targets and service standards </li>
<li>Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)</li>
<li>Participation in operational or technical platform trainings, as needed</li>
<li>Additional duties as assigned</li>
<li>Give accurate information to customers on his/her queries & concerns</li>
<li>Have high awareness levels on KYC and anti-money laundering policy</li>
<li>Multi-skilled to handle both social media posts and outbound calls (as applicable) </li>
<li>Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement</li>
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<ul>
<li>Ability to write, think and work quickly without losing focus.</li>
<li>Maintain the highest level of professionalism while managing sensitive issues. </li>
<li>Demonstrate personal ownership and accountability.</li>
<li>Show empathy while providing thoughtful and prompt resolutions.</li>
<li>Initiate and strive towards achieving set targets and service standards</li>
<li>Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management</li>
<li>Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)</li>
<li>Adhere to customer data confidentiality policy</li>
<li>Adhere to all applicable rules / regulations and group policies</li>
<li>Support the identification, development and implementation of continuous improvement ideas.</li>
<li>Provides timely feedback to management concerning operational changes/ideas, and recommends solutions to customer service failures.</li>
<li>Report on activity and findings, concisely summarizing important community trends and insights that are relevant to social care, team, SCB products and the overall bran</li>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct. </li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li>
</ul>
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<br><b>Skills and Experience</b> <br><ul>
<li>Good communication skills</li>
<li>Social media management - Understanding of Social Media platforms and jargon</li>
<li>Knowledge of Microsoft Suite – Excel, Word, PPT </li>
<li>Strong interpersonal skills m which encourages and promotes enthusiasm and team spirit</li>
</ul><br><b>Qualifications</b> <br><p>• Minimum qualification should be diploma holder /graduate</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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Preferred candidate </h2>
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United Arab Emirates </div>
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<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Assisting in Leading Kitchen Operations for Property<br>• Provides direction for all day-to-day operations.<br>• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensures property policies are administered fairly and consistently.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Demonstrate new cooking techniques and equipment to staff.<br>Setting and Maintaining Goals for Culinary Function and Activities<br>• Develops and implements guidelines and control procedures for purchasing and receiving areas.<br>• Establishes goals including performance goals, budget goals, team goals, etc.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Manages department controllable expenses including food cost, supplies, uniforms and equipment.<br>• Participates in the budgeting process for areas of responsibility.<br>• Knows and implements the brand's safety standards.<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Provides direction for menu development.<br>• Monitors the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented, and create decorative food displays.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with food handling and sanitation standards.<br>• Follows proper handling and right temperature of all food products.<br>• Ensures employees maintain required food handling and sanitation certifications.<br>• Maintains purchasing, receiving and food storage standards.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>Ensuring Exceptional Customer Service<br>• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Responds to and handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Ensures employees are treated fairly and equitably.<br>• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.<br>• Administers the performance appraisal process for direct report managers.<br>• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.<br>• Observes service behaviors of employees and provides feedback to individuals and or managers.<br>• Manages employee progressive discipline procedures for areas of responsibility.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>Additional Responsibilities <br>• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<p><span>An employee of the American Hospital Dubai is expected to promote the mission and philosophy of the hospital by acting in a caring, courteous and confidential manner towards patients, visitors, colleagues and staff by performing their duties and responsibilities according to the expected standards in order to fully meet patient care needs.</span></p><br><br>Responsibilities:<br><p><span><strong>Imaging Systems Leadership and Governance</strong></span></p><br><ul><li><span>Leads the technical administration, configuration, integration, maintenance, and optimization of PACS, RIS, VNA, enterprise viewers, image exchange platforms, voice recognition solutions, advanced visualization tools, and other clinical imaging applications.</span></li><li><span>Establishes imaging system standards, operating procedures, governance controls, service expectations, and technology roadmaps in alignment with clinical priorities, enterprise architecture, and organizational strategy.</span></li><li><span>Serves as the senior technical and functional subject matter expert for clinical imaging systems, advising IT leadership and clinical stakeholders on platform capability, system design, integration, optimization, and technology investment.</span></li><li><span>Coordinates the imaging applications support function, provide technical direction to analysts and vendors, and ensure issues are appropriately prioritized, investigated, escalated, and resolved.</span></li></ul><p><span><strong>Clinical Workflow and Systems Optimization</strong></span></p><br><ul><li><span>Analyzes end-to-end imaging workflows from order entry and patient scheduling through modality acquisition, image interpretation, reporting, distribution, archiving, and clinical review.</span></li><li><span>Collaborates with radiologists, cardiologists, technologists, nurses, physicians, and operational leaders to translate clinical requirements into safe, standardized, and efficient system workflows.</span></li><li><span>Leads optimization initiatives addressing modality worklists, patient and study reconciliation, hanging protocols, report distribution, critical-results communication, image availability, turnaround time, and diagnostic user experience.</span></li><li><span>Evaluates system enhancement requests, identify workflow risks and dependencies, and recommend solutions that improve patient safety, clinical productivity, service quality, and operational performance.</span></li></ul><p><span><strong>Integration and Interoperability</strong></span></p><br><ul><li><span>Oversees DICOM, HL7, FHIR, IHE, and API-based integration between imaging platforms, modalities, the Electronic Medical Record (EMR), clinical systems, reporting solutions, patient portals, and external health information exchanges.</span></li><li><span>Coordinates onboarding, testing, validation, and production deployment of imaging modalities and systems, ensuring correct patient identification, order matching, data exchange, image routing, and clinical availability.</span></li><li><span>Manage imaging data migration, consolidation, lifecycle management, and archive strategies while ensuring data integrity, accessibility, retention, and continuity of historical patient information.</span></li><li><span>Support secure exchange of imaging records with external providers and regulatory platforms, including applicable NABIDH integration and organizational interoperability requirements.</span></li><li><span>Ensures all clinical systems training aligns with JCI standards, International Patient Safety Goals (IPSG), DHA regulations, and hospital policies.</span></li></ul><p><span><strong>Implementation, Testing and Change Management</strong></span></p><br><ul><li><span>Leads imaging technology projects including new implementations, upgrades, migrations, integrations, replacements, expansions, and activation of new clinical locations or imaging services.</span></li><li><span>Develops functional and technical requirements, implementation plans, risk assessments, test scripts, validation criteria, cutover plans, downtime procedures, and post-go-live support arrangements.</span></li><li><span>Coordinates unit, integration, regression, performance, and user acceptance testing, ensuring clinical workflows and patient safety requirements are validated before production deployment.</span></li><li><span>Maintains controlled change-management processes and ensure all configuration changes, releases, interfaces, and system enhancements are appropriately reviewed, approved, documented, tested, and communicated.</span></li></ul><p><span><strong>Service Reliability and Technical Support</strong></span></p><br><ul><li><span>Monitors system availability, interface performance, storage capacity, image-routing queues, application performance, database health, and service trends to maintain reliable 24/7 imaging operations.</span></li><li><span>Leads investigation and resolution of complex incidents involving missing images, mismatched studies, patient identity errors, failed interfaces, modality connectivity, reporting interruptions, archive retrieval, and application performance.</span></li><li><span>Coordinates with infrastructure, database, networking, cybersecurity, Biomedical Engineering, vendors, and clinical teams during critical incidents, planned maintenance, downtime, and system recovery.</span></li><li><span>Maintains support escalation procedures, knowledge resources, service documentation, and on-call readiness to minimize disruption to diagnostic and clinical services.</span></li></ul><p><span><strong>Data Security, Compliance and Business Continuity</strong></span></p><br><ul><li><span>Collaborates with Information Security to manage access controls, privileged accounts, audit logs, vulnerability remediation, secure image exchange, encryption, third-party access, and cybersecurity risks affecting connected imaging systems and modalities.</span></li><li><span>Develops, tests, and maintains imaging-system business continuity, disaster recovery, downtime, backup, restoration, and high-availability procedures in coordination with infrastructure and clinical stakeholders.</span></li><li><span>Supports accreditation surveys, regulatory inspections, internal audits, risk assessments, and corrective action plans related to clinical imaging technology, information management, and patient safety.</span></li></ul><p><span><strong>Vendor, Asset and Financial Coordination</strong></span></p><br><ul><li><span>Manages technical relationships with imaging-system vendors, service providers, modality suppliers, and implementation partners, ensuring contractual obligations, support services, response times, and deliverables are achieved.</span></li><li><span>Contributes to business cases, technical evaluations, requests for proposal, vendor selection, contract reviews, capital expenditure planning, licensing forecasts, storage projections, and total-cost-of-ownership assessments.</span></li><li><span>Maintains an accurate inventory of imaging applications, interfaces, licenses, devices, software versions, dependencies, support agreements, certificates, and planned lifecycle replacements.</span></li><li><span>Reviews vendor performance, recurring incidents, system utilization, licensing, maintenance costs, and improvement opportunities to support responsible technology investment.</span></li></ul><p><span><strong>Performance Monitoring and Continuous Improvement</strong></span></p><br><ul><li><span>Establishes and monitors imaging technology performance indicators covering availability, incident response, interface reliability, image accessibility, report turnaround support, storage utilization, user satisfaction, project delivery, and system optimization.</span></li><li><span>Analyzes service data, user feedback, recurring incidents, workflow delays, capacity trends, and audit findings to identify and implement sustainable improvements.</span></li><li><span>Prepares operational reports, project updates, risk summaries, technology recommendations, and performance dashboards for IT and clinical leadership.</span></li><li><span>Participates in clinical informatics governance, imaging committees, digital transformation initiatives, quality improvement programs, and other organizational projects as assigned.</span></li></ul><br>Qualifications:<br><p><span><strong>QUALIFICATIONS & SKILLS:</strong></span></p><br><ul><li><span>Bachelor’s Degree in Health Informatics, Medical Imaging, Radiologic Technology, Computer Science, Information Technology, Biomedical Engineering, or a related discipline.</span></li><li><span>Master’s Degree in Health Informatics, Information Systems, Healthcare Administration, Digital Health, or a related field preferred.</span></li><li><span>Professional certification or formal training in PACS administration, imaging informatics, DICOM, HL7, healthcare integration, project management, cybersecurity, or relevant vendor technologies is preferred.</span></li><li><span>Current or previous professional registration in Radiologic Technology or another clinical imaging discipline is advantageous.</span></li><li><span>Advanced knowledge of PACS, RIS, VNA, enterprise viewers, modality worklists, voice recognition, image exchange, advanced visualization, and imaging workflow.</span></li><li><span>Strong knowledge of DICOM, HL7, FHIR, IHE Radiology integration profiles, healthcare interfaces, image lifecycle management, and clinical-system interoperability.</span></li><li><span>Knowledge of imaging infrastructure, storage, virtualization, cloud architecture, networking, cybersecurity, disaster recovery, database concepts, and system monitoring.</span></li><li><span>Strong understanding of radiology and other clinical imaging workflows, patient identity management, clinical documentation, privacy, patient safety, and regulatory requirements.</span></li><li><span>Excellent leadership, consultation, analytical, troubleshooting, documentation, project management, and stakeholder communication skills.</span></li><li><span>Ability to lead complex technical initiatives, manage competing priorities, and provide support in a high-availability healthcare environment.</span></li></ul><p><span><strong>PROFESSIONAL EXPERIENCE:</strong></span></p><br><ul><li><span>Minimum of five (5) years of progressive experience in imaging informatics, PACS/RIS administration, clinical systems, healthcare information technology, or a related field.</span></li><li><span>Minimum of two (2) years in a senior imaging systems, lead consultant, solution architect, PACS administrator, or equivalent role within a complex healthcare environment.</span></li><li><span>Demonstrated experience implementing, integrating, upgrading, migrating, and supporting enterprise PACS, RIS, VNA, diagnostic viewing, and imaging workflow solutions.</span></li><li><span>Experience supporting radiology and at least one additional imaging specialty such as cardiology, breast imaging, nuclear medicine, oncology, dental imaging, endoscopy, or digital pathology is preferred.</span></li><li><span>Demonstrated experience with DICOM and HL7 integration, modality onboarding, image migration, workflow optimization, incident resolution, vendor management, and business continuity planning.</span></li><li><span>Experience integrating imaging artificial intelligence or advanced clinical decision-support solutions is highly desirable.</span></li><li><span>Experience within a tertiary, multi-site, or JCI-accredited hospital and familiarity with DHA and NABIDH requirements are preferred.</span></li><li><span>Experience leading multidisciplinary projects and working directly with physicians, radiologists, technologists, executives, technical teams, and external vendors is required.</span></li></ul> </div>
<h2 class="h5">Job description</h2>
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<p>The Role</p><br><p>This is an exciting role for a Recruiter with extensive experience recruiting for leading clients in the GCC region.</p><br><p>Our Clients and Projects</p><br><p>Designing the future. Transforming the world. </p><br><p>Our Consulting teams combine consultancy solutions with technical expertise to support our client’s capital investment decisions across the global energy and materials markets.<br> From advisory (front end studies, concept design and strategic planning) to design (FEED, detailed design and owner’s engineer) through to delivery (project management consulting), we lead our clients to the best possible outcomes. Not forgetting our world-leading subsea, decarbonization, new energies, asset optimization and technology development expertise, our ability to add value to our clients' portfolios and projects knows no bounds.</p><br><p>What we can offer</p><br><ul> <li>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector</li> <li>Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business </li> <li>Competitive renumeration package: With regular reviews to ensure we are rewarding at the right level in line with the market </li> <li>Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li>Group Life and Personal Accident Insurance: The company provides Life Assurance cover</li> <li>End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li>The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li>Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones</li> <li>Commitment to continued professional development: Development plans that are tailored to your individual needs and interests </li> <li>Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession </li> <li>Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><p>Job Objective</p><br><ul> <li>Responsible for the full resourcing life cycle within assigned business area, including talent planning, sourcing, engagement, screening, assessment and hiring the most suitable candidates within appropriate cost and timescales.</li> <li>Serve as a trusted advisor to hiring managers, business leaders and candidates</li> <li>Daily interaction with Hiring Managers to ensure effective delivery of resources against open vacancies</li> <li>Delivers an ethical and customer focused resourcing service</li> <li>An experienced Senior recruiter may involve acting as focal point for a specific business area and/or<br> assigned project, and may also deputize for Lead during periods of leave</li></ul><br>Responsibilities:<br><ul> <li>Responsibility for managing resourcing delivery for a particular function/specialism/business area,<br> working with Hiring Managers to fulfil current and future resource requirements</li> <li>Attend relevant resource meetings with stakeholders to provide updates on vacancy progress, discuss<br> assessment outcomes and obtain resourcing lookahead</li> <li>High and effective utilization of available talent attraction and engagement tools to identify relevant candidates</li> <li>Actively and professionally promotes vacancies and employer brand to relevant audience via available media channels</li> <li>Accurately match candidate skills with role requirements, taking initiative to explore particular areas of importance or relevance with Hiring Managers and Candidates</li> <li>Identify and recommend most effective assessment method for particular role/specialism and effectively utilize tools available</li> <li>Guide Hiring Managers through a structured interview process, ensuring adherence to legal and ethical<br> obligations throughout candidate assessments</li> <li>Strong influencer, ability to influence candidates throughout the hiring process to promote a successful outcome, pre-empting and acting on candidate hesitation or queries</li> <li>Maintain open and proactive lines of candidate communication, ensuring a positive candidate experience for all, regardless of the outcome of their application</li> <li>Provides timely and detailed feedback to candidates at every stage of their application, particularly following an interview</li> <li>Confidently make offers of employment and coordinate negotiation process between the candidate and<br> business. Interface with P&O on contractual queries and coordinate response</li> <li>Collate relevant market data to support talent planning initiatives and process (candidate availability, rate information, candidate mobility etc.)</li> <li>Proactive in obtaining accurate forecast data and developing and maintaining a pipeline of suitably<br> qualified and available talent for current and future projects</li> <li>Manages vacancy through ATS, ensuring that candidate and vacancy data is accurate and up to date at all times.</li> <li>Comply with all company and legislative data protection requirements by responsibly storing candidate information and assessment notes.</li> <li>Facilitate the effective movement of candidates through the resourcing process, encouraging proactive feedback from Hiring</li> <li>Managers and working with Global Mobility/P&O teams to ensure the timely release of employment contracts and an effective mobilization process for new hires.</li> <li>Provides feedback from particular business area on aspects of the resourcing process requiring<br> improvement or elements that are particularly effective.</li> <li>Ensures consistent alignment to company values and behaviors</li></ul><br>Qualifications:<br><p>What makes you remarkable? </p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges. </p><br><p>WORKING RELATIONSHIPS</p><br><p>Internal:</p><br><ul> <li>Local Operational Leadership Team(s)</li> <li>Local P&O Leadership Team(s)</li> <li>Strategic Resourcing Leadership Team</li> <li>P&O Business Partners</li> <li>Operational Line Management and Supervision</li> <li>Employees</li> <li>Shared Services<br> </li></ul><p>External:</p><br><ul> <li>Candidates</li> <li>Client personnel</li> <li>Contractors</li> <li>3rd party vendors<br> </li></ul><p>LEVEL OF INFLUENCE & DECISION-MAKING AUTHORITY</p><br><p>Makes decisions directly related to the operational resourcing delivery of own area of responsibility, with<br> support and input from Team Lead or Manager where appropriate.<br> Influences Hiring Managers to encourage the effective progression of vacancies through the resourcing<br> process</p><br><p>Qualifications:</p><br><ul> <li>Degree level qualification desirable but not essential</li></ul><p>Knowledge, skills and experience:</p><br><ul> <li>Prior track record of excellent customer service and effective teamwork with the ability to work<br> autonomously</li> <li>Proven interpersonal and communication skills, which can be demonstrated at all levels of the business</li> <li>Proven capability of managing a varied workload in a fast-paced environment</li></ul><p>Personal attributes:</p><br><ul> <li>Results Driven Self-starter: Takes initiative and consistently delivers results of the highest quality, takes<br> accountability for one’s work, has a sense of urgency, overcomes hurdles and ensures that results are<br> delivered</li> <li>Able and willing to roll up one’s sleeves and do what it takes to deliver results; willing to handle both<br> routine tasks and be an agile learner taking on new responsibilities that challenge and exceed what the<br> person has done before</li> <li>Inquisitive nature, looks for new ways of working to maximize results<br> Customer Service Orientation: Has a service orientation to internal clients, being responsive to<br> needs, effectively managing expectations</li> <li>A collaborative nature</li> <li>Business Savvy: learns the core elements of the business, how the organization works, functional and position specifics to ensure the effective identification of relevant talent<br> Strength of character to deal with challenging stakeholders to ensure compliance with code of conduct,<br> and Resourcing Procedures. Ability to use judgement and understand when to push back the skill to<br> do this</li></ul> </div>
<h2 class="h5">Job description</h2>
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<p>.Collaborative care of individuals of all ages, families, groups and communities, sick or well and in all settings. Includes the promotion of health, prevention of illness, and the care of ill, disabled and dying<br> Advocacy, promotion of a safe environment, research, participation in shaping health policy and in patient and health systems management, and education are also key nursing roles. (ICN, 2002).</p><br><p>Participates in the development and maintenance of a competency-based continuing education program that supports the nurses/midwifes in all areas towards improvement in clinical practice. Provides clinical leadership in relevant area of specialty.</p><br><br>Responsibilities:<br><p>Leadership <br> 1- Provides professional leadership and acts as a role model and mentor to fellow nursing staff</p><br><p>2- Performs consistent, systematic evaluation of clinically based programs to determine if they meet patient/staff needs and are responsive to department/organisational direction.</p><br><p>3- Provides the clinical expertise essential to support managers with complex clinical issues.</p><br><p>4- Directs and supports an interdisciplinary team approach based on mutual respect and direct communication between health professionals to provide patient and family centered care</p><br><p>5- Monitors clinical care to ensure clinical standards are met. Identifies variances and initiates corrective measures as required. Uses this information to inform educational and bedside teaching opportunities in consultation with the CRN and or unit manager.</p><br><p>6- Monitors staff performance, providing regular constructive feedback, coaching, guidance and support to team members on the shift. Provides performance feedback to line manager.</p><br><p><br> 7- Attends patient care rounds, using them as a teaching opportunity.</p><br><p>8- Role models comprehensive clinical handover / report using SBAR to ensure patient safety</p><br><p>9- Maintains accurate records of educational activity and reports as required by the CRN or unit manager.</p><br><p>10- Participates, as assigned, on committees, working groups and other organization activities</p><br><p>Management of Clinical Practice<br> <br> 1- Collaborates with nursing staff and other disciplines in the implementation, and evaluation of educational programs.</p><br><p>2- Participates in adult education, group dynamics, communication, and teaching strategies ay unit level.</p><br><p>3- Assists nursing staff to integrate new knowledge and skill into their practice and ensures that ongoing competency is maintained.</p><br><p><br> 4- Supports an environment that allows staff to acquire skills, identify and develop new ideas that ensures commitment to the organisational goals.</p><br><p>5- In liaison with the Nurse Manager, reviews nursing practice and addresses required changes based on best practice guidelines</p><br><p><br> 6- Provides specialty specific orientation to relevant staff and participates the organization’s orientation programs as required.</p><br><p><br> 7- Provides bedside clinical consultations in area of expertise/specialization.</p><br><p>8- Collaborates with nursing staff in identifying patient care concerns and in determining areas that necessitate resolution through staff education and escalates to the education and unit manager.</p><br><p>9- Provides opportunities for individual nursing staff development</p><br><p><br> 10- Participates in the implementation of evidence based practice and research to promote clinical knowledge and a research based clinical practice environment.</p><br><p><br> 11- Support the staff to provide a suitable environment for patient and family learning. </p><br><p><br> 12- Engages in health promotion activities in the organization and community</p><br><p><br> 13- Responds to all levels of emergencies according to the organization’s policies and Procedures.<br> Communication <br> 1- Role models comprehensive clinical handover / report using SBAR to ensure patient safety</p><br><p>2- Maintains a strong communication network with the clinical leadership in promoting educational programs.</p><br><p><br> 3- Uses information technology to access, transmit and produce information as necessary.</p><br><p>4- Facilitates effective communication between the patient, family and the interdisciplinary health care team as required<br> Performance Improvement/Risk Management 1- Utilize information gained from program evaluation to suggest future program directions in consultation with the education and unit manager.</p><br><p><br> 2- Supports a culture of performance improvement.</p><br><p><br> 3- Monitors and evaluates the quality of nursing care</p><br><p><br> 4- Audits compliance with organizational documentation standards.</p><br><p><br> 5- Monitors and supports the organisational Key Performance Indicators and Clinical Indicators and reinforces corrective action to improve clinical service.</p><br><p>6- Responsible for minimizing exposure to incidents of infection/cross infection of patients, staff, visitors and the general public. Ensures staff adheres to the infection control policies and procedures of the organization</p><br><p>7- Complies with International and DOH Patient Safety Goals</p><br><p><br> 8- Participates in interdisciplinary teams and Performance Improvement Projects for evaluation and improvement of processes and clinical practice where appropriate.<br> Professional Responsibilities <br> 1- Maintains contemporary knowledge of evidence based practice relevant to specialty.</p><br><p>2- Participates in activities which enhance own professional growth and development.</p><br><p><br> 3- Acts as a professional role model with regards to self-development and self-accountability by projecting the image of a self-directed learner and setting high personal work standards.</p><br><p><br> 4- Develops and achieves annual performance criteria/goals in conjunction with the Line Manager.</p><br><p>5- Maintains and updates a professional portfolio.</p><br><p><br> 6- Identifies and utilizes various mechanisms to assist in development of leadership skills.</p><br><p><br> 7- Utilizes internal educational resources and external agencies to assist with development of job specific competencies.</p><br><p>8- Initiates or participates in Nursing and or other disciplines research that contributes to continual improvement in standards of care.</p><br><p>9- Obtains accredited and non-accredited Continuing Nursing Education (CNE) Units in compliance with HA-AD and the organization’s requirements. <br> General<br> <br> 1- This job description is not definitive and following periodic review may be subject to change.</p><br><p>2- The Charge nurse educator will also be expected to contribute to the wider corporate and organisational development needs as appropriate within scope of practice.</p><br><p>3- The Charge nurse educator will be expected to ensure compliance with the requirement of the Health and Safety regulations of the hospital</p><br><p>4- Upholds the organization customer service standards at all times</p><br><p>5- Adheres to the guiding principles and values of the SEHA NMoC<br> Clinical Practice <br> Demonstrates integration of the unique knowledge and technical skills required for the specialty as per the role specific clinical practice definition in Appendix 1 and the SEHA competency and training matrix.</p><br><br>Qualifications:<br><p>Qualification :- </p><br><p> Special Certificate:- </p><br><p> A total of 4 years’ experience post inclusive of 1 year of experiemce in education (academic or clinical). UAE Nurses excluded from the One year of education experience.</p><br><p>Desired <br> Specialist diploma in relevant area. Has completed or is working toward a post graduate qualification in relevant field with intension to complete within 2 years.<br> </p><br> </div>
<h2 class="h5">Job description</h2>
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Description <p>At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> Marketing <p><strong>Job Sub Function: </strong></p><br><br> Product Management <p><strong>Job Category:</strong></p><br><br> People Leader <p><strong>All Job Posting Locations:</strong></p><br><br> Dubai, United Arab Emirates <p><strong>Job Description:</strong></p><br><br> <p><strong>About Surgery</strong></p><br><br> <p>Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.</p><br><br><p>Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.</p><br><br><p>Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><br><br><p><strong>We are searching for the best talent for </strong> <strong>Wound Closure & Biosurgery Platform Lead - MEA.</strong></p><br><br><p><strong>Purpose: </strong></p><br><br><p>Leads the Surgery Middle East Franchise Platform organization for Wound Closure and Biosurgery strategies in close partnership with Surgery Marketing & Strategy Director as well as Geography Surgery leaders across Middle East to drive differentiated and sustainable growth. Develops different business models, aligned with EMEA regional strategies, that hold local relevance to ensure success with a focus on critical strategic priorities to grow the business. </p><br><br><p><strong>You will be responsible for:</strong></p><br><br><p><strong>Responsible for the development of Wound Closure and Biosurgery platforms strategies and drive planning and execution of these strategies</strong></p><br><br><ul><li><p>Transposes regional strategies and insights to ensure consistent implementation across Middle East, yet tailored to the different geographies of the diverse ME sub-cluster for Ethicon Wound Closure , Hernia and Biosurgery</p><br><br></li><li><p>Ensures strong alignment of Middle East strategic priorities to Regional Franchise imperatives as well as responsible for driving execution of these priorities across the Middle East region;</p><br><br></li><li><p>Aligns marketing needs of Middle East to the strategic vision of the EMEA Franchise and ensures Middle East needs are represented at EMEA business unit/platform level;</p><br><br></li></ul><p><strong>Identify customer needs, develop disease state and procedure insights in the field and understand health care market trends and competitor strategies</strong></p><br><br><ul><li><p>Develops strong relationships with key customers and opinion leaders, medical associations, public authorities;</p><br><br></li><li><p>Applies market research tools to deepen customer understanding, leverage multiple sources of competitive intelligence (global, regional and local) and create market development strategies, models and sales forecasts</p><br><br></li></ul><p><strong>Lead platform to sustain long term portfolio sales growth</strong></p><br><br><ul><li><p>Influences the Global Strategy & Pipeline team to ensure that Middle East market needs are considered</p><br><br></li><li><p>Leads the implementation of world-class new product launches, ensuring strategic alignment and a rigorous application of NPL/Lex processes and metrics to achieve sales and share growth targets;</p><br><br></li><li><p>Develops launch strategies that include market research, regulatory, reimbursement, Supply Chain, pricing, ProfEd/sales training and communication plans as well as KOL feedback and advocacy</p><br><br></li><li><p>Identifies and address customer segments and targets, e.g. Portfolio segmentation strategy development and execution</p><br><br></li><li><p>Builds differentiated and well positioned brands, e.g. re-positioning of portfolio;</p><br><br></li><li><p>Drives the platform growth through use of evidence-based tools tailored to specific specialty needs;</p><br><br></li><li><p>Drives portfolio rationalization and prioritization;</p><br><br></li><li><p>Establish pricing strategies to maximize brand profitability and market share</p><br><br></li></ul><p><strong>Manage the portfolio/platform financial performance to achieve business plan goals</strong></p><br><br><ul><li><p>Directs and coordinates critical processes across Middle East, related to business planning, marketing planning, portfolio management, life cycle management, market research, business performance tracking including P&L monitoring of the platform, product launch execution, and multichannel marketing;</p><br><br></li><li><p>Evaluates new business opportunities</p><br><br></li><li><p>Analyses and improve profitability performance</p><br><br></li><li><p>Sets budget and assess Marketing spend effectiveness</p><br><br></li><li><p>Partners with and proactively influence Geography Leaders and Sales Organizations for effective deployment to execute the marketing plan</p><br><br></li><li><p>Leverages CRM tools and establishes tracking scorecards to monitor and adjust plans in line with results</p><br><br></li></ul><p><strong>Lead platform governance and develop clear value propositions that influence internal and external stakeholder behaviour </strong></p><br><br><ul><li><p>Establishes platform/specialty governance and proactively communicate with and deliver value to diverse stakeholders</p><br><br></li><li><p>Build and “sell” a clear, concise and compelling story</p><br><br></li><li><p>Coordinate integrated communication plans with agencies</p><br><br></li><li><p>Successfully apply digital strategies and other innovative approaches</p><br><br></li></ul><p><strong>Responsible for the development of Wound Care and Biosugery organizational capabilities and leadership</strong></p><br><br><ul><li><p>Builds and develops capabilities of a strong Platform/Marketing team;</p><br><br></li><li><p>Develops a robust pipeline of diverse leaders with skills to succeed in a complex and dynamic marketplace;</p><br><br></li></ul><p><strong>Extended duties:</strong></p><br><br><ul><li><p>Quantifies and ensures the quality, timeliness and cost-effective way in which platform programs are implemented.</p><br><br></li><li><p>Allocates marketing resources behind the strategic imperatives of Wound Closure and Biosurgery Middle East to maximize impact.</p><br><br></li><li><p>Coordinates product launch activities.</p><br><br></li><li><p>Creates and directs communications, research and public relations plans to support the strategic plan.</p><br><br></li><li><p>Develops and ensures adherence to annual budget.</p><br><br></li><li><p>Conducts business activities in compliance with ethics and legal requirements.</p><br><br></li></ul><p><strong>Qualifications / Requirements:</strong></p><br><br><ul><li><p>Minimum of 10+ years of leadership experience with continuous & proven track record</p><br><br></li><li><p>Knowledge of the healthcare or medical device environment</p><br><br></li><li><p>Leadership of sizeable, diverse organization with track record of recruiting, developing and retaining talent</p><br><br></li><li><p>Global experience preferred</p><br><br></li><li><p>Market development or value/demand creation through experience with customer and market insights or through experience in marketing or other critical functions (e.g., sales, operations, R&D, finance, business development, etc.)<br> </p><br><br></li></ul><p><strong>Other requirements: </strong></p><br><br><ul><li><p>Drive for results—set the pace for the team to deliver stretch initiatives</p><br><br></li><li><p>Strategic orientation—develop strategic insight in the business</p><br><br></li><li><p>Strong organizational leadership with in depth change management experience and the ability to inspire and mobilize a large organization through periods of continuous change and transformation. Demonstrated high personal resiliency</p><br><br></li><li><p>Demonstrates enterprise mindset, with ability to influence and collaborate in a global, matrixed, shared service environment to achieve business objectives.</p><br><br></li><li><p>Inspirational and Engaging leader—inspire the team to meet customer requirements and fuel business growth</p><br><br></li><li><p>Insightful decisions—must make a timely judgment call based on information and business knowledge</p><br><br></li><li><p>Change agent—drive innovation to improve the business and support organizational transformation</p><br><br></li><li><p>Adaptability—effectively copes with change and ambiguity while showing persistence to meet goals</p><br><br></li><li><p>Develops People—creates diverse pipeline for future leaders and align leadership to business strategy</p><br><br></li><li><p>Team Builder—builds effective teams</p><br><br></li><li><p>Innovator—develop innovative and impactful strategies and tactics to deliver sustained shared growth</p><br><br></li><li><p>Collaborator—ability to partner across the cluster and region and to influence & network indirect teams across the organization to obtain results</p><br><br></li><li><p>Business discipline—bring robust compliance process and team alignment within a rapidly changing business</p><br><br></li><li><p>Interpersonal and business savvy—build relationships and collaborate cross functionally</p><br><br></li><li><p>Business ethics—ensure compliance with governmental regulations and laws</p><br><br></li><li><p>Financial acumen—direct and monitor financial and budget activities to achieve goals</p><br><br></li><li><p>Resilience—ability to work in a changing environment</p><br><br></li><li><p>Credo values and behaviours – in all business activities</p><br><br></li></ul><br> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Brand Marketing, Brand Positioning Strategy, Business Alignment, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Developing Others, Execution Focus, Financial Analysis, Inclusive Leadership, Leadership, Market Expansion, Product Development Lifecycle, Product Management, Product Portfolio Management, Product Strategies, Risk Assessments, Stakeholder Management, Strategic Thinking, Team Management <br> </div>
<h2 class="h5">Job description</h2>
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<p>Amazon Web Services is hiring a Product Design Engineer for the Electrical Products and Services engineering team. This electrical product focused team is a part of a global engineering team, responsible for the design and continuous innovation for products used within our rapidly expanding data center foot print.<br>The Electrical Product Engineering team at Amazon works to design and develop resilient, cost-effective electrical distribution products and systems. As engineers at Amazon, we are responsible for achieving a world class uptime for our customers. We justify and communicate the technical decisions we make to Sr. Management and work hard to drive continuous advancements and improvements with our designs. As an engineer at Amazon, you have the ability to drive change and define/design the systems our customers rely on.<br>We are seeking a Product Design Engineer with an Electrical Engineering background with hands-on experience in new product design and development of electrical power distribution equipment such as Low Voltage Switchgear, Power Distribution Cabinets or LV panel boards. If you can design electrical power distribution product/s and equipment, help to test and successfully test the products per latest codes and standards using third party test laboratories then you will be a good fit. You will directly lead product design and development and be a part of the process from concept to implementation. You must be capable of defining equipment specifications and evaluating the merit of design changes. You will be relied on as a subject matter expert in the product design field<br>About AIS <br>AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. <br>Key job responsibilities<br>- Supports the Data Center Design Engineering, Principal Engineering, and Hardware Engineering teams to design and develop innovative concepts into new products needed for power distribution for data center.<br>- Lead new product design, development and work with internal teams to understand design requirements and solicit customer input.<br>- Collaborate with other disciplines such as mechanical and structural engineering, reliability, QA/QC and compliance to create well thought out products.<br>- Creation of designs which meet or exceed our quality requirements while delivering a return on investment.<br>- Work with global suppliers and manufacturers to specify appropriate electrical equipment, devices and bill of materials.<br>- Ensure compliance with federal, state and municipal requirements and building codes across different countries.<br>- Prepare, Review and approval of product design and drawings including electrical bill of materials, configuration, layouts, assembly, construction and electrical wiring drawings.<br>- Define project scope and provide technical support for information requests prior to, and during manufacturing phases.<br>- Work with field engineering and commissioning teams to properly set up test processes and validate installation, operation, and performance of electrical products.<br>- Ability to work on concurrent projects in multiple geographical regions.<br>- Support of Operations including failure mode and root cause analysis, maintenance and troubleshooting support, and operating procedure review.<br>- Be a leader within the group as well as within internal and external teams that support the data center.<br>- Having fun while offering creative, out of the box solutions.<br>A day in the life<br>As a Senior Product Design Engineer, you'll focus on developing electrical power distribution products and systems that support our expanding data center operations. Your day might include reviewing design specifications with internal stakeholders to understand evolving requirements, collaborating with mechanical and structural engineers to refine product concepts, or coordinating with third-party testing laboratories to validate that designs meet the latest codes and standards. You'll also work with global suppliers to evaluate equipment options, prepare detailed electrical drawings and bills of materials, and support field teams during installation and commissioning. Throughout your work, you'll balance multiple concurrent projects across different geographical regions while serving as a technical resource for colleagues and external partners.<br>About the team<br>We are a global electrical engineering team dedicated to designing and continuously innovating the electrical distribution products and systems that form the backbone of Amazon's data center infrastructure. Our team works collaboratively across disciplines—including mechanical engineering, reliability, quality assurance, and compliance—to create products that meet rigorous quality standards while delivering strong returns on investment. We partner with engineering service providers, manufacturers, vendors, inspectors, and testing laboratories to bring concepts to life. Our vision is to advance electrical distribution technology through thoughtful design, continuous improvement, and creative problem-solving. You'll join a group that values technical expertise, cross-functional collaboration, and the ability to communicate complex engineering decisions to senior leadership. We're excited to welcome someone who can contribute to our mission of achieving world-class uptime for our customers while helping us scale our operations efficiently.<br>About AWS<br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>Diverse Experiences<br>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br>Inclusive Team Culture<br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br>Mentorship & Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br>- Bachelor's degree in Engineering or a related field<br>- Knowledge of critical data center mechanical and electrical equipment<br>- Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities<br>- Experience researching new designs, technologies, and construction methods of data center equipment and facilities<br>- Professional Engineering or Architectural License<br>- Knowledge of building codes and regulations for your region<br>- Experience carrying design concepts through exploration, development, and into deployment or mass production<br>- Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong>JOB SUMMARY / INTRODUCTION</strong></p><br><p>The Global Markets Business Finance team comprises Business Unit Control, Independent Price Verification and Central MI and Change Management teams. The team supports the Global Markets and Group Treasury businesses locally and internationally. The unit falls under the Group Finance department and reports to the CFO, CIB Finance & International.</p><br><p>Key priorities of this role include:</p><br><ul><li><span><span>Providing world class financial reporting & support services, adding value through providing professional, independent & objective financial advice which assist in the achievement of business objectives whilst complying with Group policies and standards, and external statutory obligations.</span></span></li><li><span><span>Production of financial & management accounting reporting statements for the functional area of responsibility in line with Group reporting standards, whilst maintaining a robust control environment.</span></span></li></ul><p>The Business Unit Control team is responsible for accounting and financial reporting of the Global Markets & Treasury business, acting as a primary control function, and monitoring trading activity to ensure it is in a specified remit. Tasks include Profit & Loss (P&L) reporting decomposition and attribution, dealing with ad hoc management reporting queries, reconciliation and substantiation of P&L and Balance Sheet between the General Ledger (Oracle General Ledger & OneSumX) and Source (e.g. Murex).</p><br><p>This role is focused on the day-to-day tasks related to the International Business Unit Control function, such as daily preparation and control of P&L, general ledger reconciliations and variance analysis, explanations, commentaries, and MI reporting.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li><span><span>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></span></li><li><span><span>Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.</span></span></li><li><span><span>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</span></span></li><li><span><span>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.</span></span></li><li><span><span>Finance business partner and trusted advisor on reporting and day-to-day support of the Global Markets business, providing prompt and effective support to the Global Markets Front Office, Market Risk, Group Treasury, Group Financial Planning & Analysis, Group Financial Reporting and Business Unit Control management.</span></span></li><li><span><span>Comprehensive P&L analysis including detailed analysis and interpretation of daily results, variances, risk positions, realized and unrealized P&L components, revaluation curve movements with P&L attribution, new deals, cancelled and amended trades and price / rate validation.</span></span></li><li><span><span>Key liaison for sales reporting playing a vital role between GM Products and Sales, which includes segmental & coverage-based reporting.</span></span></li><li><span><span>Key business finance contact for all Global Markets Front Office related queries, leading discussions, as appropriate, with Front Office to ensure P&L analysis is agreed. Act as one of the prime points of contact across all processes in order to ensure all customer needs are being met.</span></span></li><li><span><span>Provide relevant support to VP, Business Control Unit, ensuring all business transacted is ‘compliant, safe and sustainable’.</span></span></li><li><span><span>Compilation of all daily revenue reporting for the business, ensuring the accuracy and integrity of source system interfaces into the General Ledger.</span></span></li><li><span><span>Provide independent validation of the financials reported for the GM businesses by maintaining a robust control framework between FO and reported financials. Maintain a strong understanding of the products traded and the trading strategies within the business.</span></span></li><li><span><span>Understanding of specific business models, analysis of structured deal packages and application of appropriate accounting standard thereupon. To provide professional & ethical behaviors by ensuring compliance with external legislation, bank standards, internal operating policies and procedures.</span></span></li><li><span><span>Managing the day to day and month end controls of P&L and Balance Sheet reconciliation, substantiation and reporting for GM.</span></span></li><li><span><span>Support of new business requests, ensuring they are controlled through the existing or new system architecture, providing responsive support to front office, ensuring “speed to market” of new products.</span></span></li><li><span><span>Manage projects driven by new regulatory requirements in local and international locations to ensure the key criteria of the regulation is met in a sustainable, efficient and effective manner.</span></span></li><li><span><span>Line of Business and Desk level commentary with market relevance when internal P&L thresholds are breached.</span></span></li><li><span><span>Ensure compliance and control of specific accounting processes and practices for proposed new product initiatives or product variations.</span></span></li><li><span><span>Responsible for identifying issues which impact GM and implementing solutions.</span></span></li><li><span><span>Act as a central point of contact for Group Finance functions and Global Markets desks: Financial & Regulatory Reporting, Treasury, FP&A, Tax, Financial Control relating to GM Products, and Valuation Control.</span></span></li><li><span><span>Maintain Key linkages & strong working relationships with Desk Heads, Head of Business Finance, Senior Management, Group Finance, Middle Office, Operations, Business Finance peers Internationally, FP&A, I.T, Market Risk, Legal, Compliance, Operational Risk, Regulators, Internal & External Audit.</span></span></li><li><span><span>Support Head of Business Unit Control to work with Treasury on FTP, capital & liquidity matters affecting GM Products as required. Provide input to wider Finance strategy activities and strive to work together effectively on overall regional and global programs.</span></span></li><li><span><span>In conjunction with FP&A, continuously assess the quality of service provided to the principal customers and strive to ensure that the area adds value to their objectives through the provision of accurate and valuable financial data and advice.</span></span></li><li><span><span>Ensure BUC adopt a proactive attitude to changing environments, both internal and external, and provide value added solutions for Global Markets Finance business partner and trusted advisor on reporting and day-to-day support of the Global Markets business.</span></span></li><li><span><span>Engender and role model a culture of continuous improvement, ensuring that operations are kept continually under review and that all opportunities for re-engineering and achieving economies of scale are identified, implemented.</span></span></li><li><span><span>Escalate any issues to the management and assist in mitigating any operational risk.</span></span></li><li><span><span>Review existing systems / processes / procedures and MIS to proactively identify areas of improvements.</span></span></li><li><span><span>Use of sophisticated arithmetic models for numerical analysis and evaluation. Writing papers on strategy or other complex issue with logical sequencing and supporting recommendations. Synthesizing information from a variety of sources and extracting relevant concepts / themes.</span></span></li><li><span><span>Preparing and delivering presentations with context across business functions to deliver maximum impact.</span></span></li><li><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</span></span></li><li><span><span>A proven ability to operate effectively at various organization levels & a willingness to adopt a hands-on approach to problem solving where appropriate.</span></span></li><li><span><span>Good relationship management skills are essential in this role as the candidate will be working closely with internal stakeholders to constantly improve operational performance.</span></span></li><li><span><span>Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</span></span></li></ul><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br><ul><li><span><span>3-5 years’ experience in a Product Control Function.</span></span></li><li><span><span>Experience in developing Financial and other MI reporting, automating processes.</span></span></li><li><span><span>Technical knowledge in Pricing and Accounting Financial products - Fixed Income, MM, FX, IR, Com, Equities & Derivatives (Vanilla & Complex).</span></span></li><li><span><span>Strong understanding of Global Markets and Investment Banking products, with related Technical and Accounting treatments.</span></span></li><li><span><span>Excellent understanding of modern governance, risk and control assessment techniques.</span></span></li><li><span><span>Strong financial Math (zero, par, and forward / forward curves).</span></span></li></ul><p><strong>Preferred / Beneficial</strong></p><br><ul><li><span><span>Qualified Professional (ACA / CFA / MBA in Finance) preferred.</span></span></li><li><span><span>Working knowledge and experience in Murex, SumX, PowerBI, T24 systems is an advantage.</span></span></li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>
<h2 class="h5">Job description</h2>
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<span><br>Multi-Property role for St. Regis Saadiyat Island Resort, Abu Dhabi and Al Wathba, a Luxury Collection Desert Resort & Spa, Abu Dhabi<br>JOB SUMMARY<br>• Accountable for assigned hotels’ respective leisure/wholesale segment.<br>• Proactively solicits and handles a defined account portfolio in collaboration with MP Sales Executive – Leisure Travel.<br>• Develops, executes and drives leisure segment strategy, action plans against new and existing target accounts.<br>• Liaises with on-property and above property stakeholders to maximize business opportunities and collaborations.<br>• Owns all day-to-day sales activities of defined segment with focus on implementing and driving the commercial segment strategy, and develops and maintains long-term, value-based customer relationships that enable the achievement and exceedance of sales objectives, segment revenue and individual sales targets.<br>• Attends domestic and global leisure tradeshows, showcases, conferences, industry meetings, workshops and functions as required on behalf of assigned properties.<br>• Plans and executes national & international sales trips, sales calls, site inspections, familiarization trips and client entertainments as appropriate.<br>• Proactively identifies and uncovers new prospect accounts for acquisition through a variety of channels and sales tools.<br>• Participates in regular business reviews and strategy meetings.<br>• Ensures business is turned over properly and in a timely fashion for an exquisite service delivery and in accordance with brand standards.<br>• Analyses and maintains knowledge of customers, leisure market trends and competition.<br>• Represents Marriott International worldwide, promoting the quality image of the company at every opportunity, and uncovers additional leads for Marriott International utilizing available tools such as MI Leads, where applicable.<br>• Performs any other reasonable task assigned by the MP Assistant Director of Sales & Distribution / MP Director of Sales & Distribution. <br>• Able to demonstrate a high degree of self-motivation and to work unsupervised using own initiative.<br>• Maintains strict confidentiality of all matters relating to the Company and Property, plus all other sales and personnel-related matters.<br>CANDIDATE PROFILE <br>Education and Experience:<br>Fluency in English <br>Additional EU language skills required e.g. French, Spanish, Italian etc.<br>Experience within luxury hotel chains/5-star luxury properties require<br>Substantial knowledge and established network of connections within leisure/wholesale sales segment required<br>Proven track of proactive leisure/wholesale sales experience on managerial level; minimum 2 years of experience as Sales Manager – Leisure Travel <br>Proven prospecting and luxury business development abilities<br>Middle East/UAE experience preferred<br>Core Work Activities:<br>Building Successful Relationships that Generate Sales Opportunities<br>• Builds and strengthens business relationships with existing and new customers to enable future bookings and grow leisure market share.<br>• Effectively develops valuable business relationships within leisure/wholesale segment to further expand customer base.<br>• Works collaboratively with off-property sales channels (i.e. Market Sales, Global Sales Organization) to ensure leisure/wholesale sales efforts are coordinated, complementary and in alignment with the hotels’ overall (sales & distribution) strategy within that specific segment.<br>• Manages and develops relationships with internal and external key stakeholders.<br>Managing Sales Activities<br>• Develops, implements and drives the commercial strategy of the leisure/wholesale segment. Supports company-wide wholesale distribution and direct connectivity efforts.<br>• Action plans against existing and new target accounts to achieve and exceed sales quotas and gain market share.<br>• Manages a pre-determined number of leisure accounts in close collaboration with MP Sales Executive – Leisure Travel to ensure maximum yield in line with budgetary objectives. <br>• Identifies and acquires new potential partnerships through a variety of channels.<br>• Drives suite and villa sale (as applicable) through existing and new program inclusions and partner activations.<br>• Responsible for monitoring rate alignment across all wholesale channels with support of revenue team, ensuring rate parity.<br>• Proactively schedules sales calls and corresponding activities such as site inspections, familiarization trips, agent trainings, webinars, virtual calls, client entertainment etc. to strengthen business relationships, educate partners and uncover new business opportunities.<br>• Attends international and local leisure showcases, conferences, tradeshows, functions etc. as a representative of both properties, ensuring that the quality image of the unique portfolio is portrayed, and that every opportunity is taken to promote the hotels and Marriott International.<br>• Conducts content checks on e-channels, websites, and printed/digital brochures to ensure accurate details about the properties. <br>• Takes responsibility for the compilation and execution of quarterly sales action plans as agreed with MP Assistant Director of Sales & Distribution/ MP Director of Sales & Distribution. Communicates any trends, updates, obstacles on a regular basis.<br>• Tracks monthly segment results, monitors production/weekly pick-up and handles the corresponding reports accordingly.<br>• Executes and supports the operational aspects of leisure business booked (incl. customer correspondence).<br>• Handles VIP guests’/partners’ reservations with utmost care and attention, communicates with respective departments for any required arrangements, meet & greets etc.<br>• Takes personal responsibility to ensure that standards are maintained and that available systems/tools are utilized to their full capacity. <br>• Maintains effective call objective, up-to-date activity and relevant information for each key account and ensures follow up is executed in a timely manner.<br>• Owns and ensures an efficient day-to-day operation of the leisure segment.<br>• Understands and is in a position to accurately hand over any leisure group and event enquiries to Groups & Events team.<br>• Takes personal responsibility for understanding the overall commercial strategy and budgetary guidelines, enabling empowered decision-making in all rate negotiations.<br>• Collaborates with marketing department for new initiatives, out-of-the-box ideas, etc. to drive performance and exposure.<br>• Participates in regular business reviews and strategy meetings providing an update on the travel segment performance and trends. Active involvement in the annual budget planning process.<br>• Supervises support staff in the planning, administration and execution of assigned tasks and any other sales related activities, as required. Assist when needed in recruiting, directing, managing, training and coaching sales associates.<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Understand hotels’ business mix and how leisure segment ties into overall strategy.<br>• Analyses and maintains knowledge of customers, leisure/wholesale market trends, competitors’ strengths and weaknesses, economic developments, supply and demand etc. to allow for optimal selling. Monitors, collects, analyses data and communicates information accordingly to adapt selling strategies and align sales activities according to needs.<br>• Closes the most profitable business opportunities for the hotels based on market conditions and location needs.<br>• Gains understanding of the hotels’ primary target customers and service expectations. Serves the customers by understanding their business, requirements and potential concerns in order to offer enhanced solutions both prior to and during the stay/program/event.<br>Providing Exceptional Customer Service <br>• Partners with reservations, revenue, hotel operations and other concerned departments to provide an exemplary customer service, while building long-lasting business relationships and loyalty to Marriott International<br>• Sets a positive example and collaborates with various departments to create distinctive moments for the clients on property, ensuring that expectations are exceeded.<br>• Executes and supports the company’s service standards, driving customer loyalty by delivering consistent service excellence throughout each customer experience.<br>• Interacts with clients to obtain feedback on product quality and service levels.<br>• Demonstrates high energy levels to motivate and inspire the team to focus on consistently providing the highest level of customer service.<br>• Conducts training for associates about leisure/wholesale segment, initiatives, requirements and expectations. <br>Additional Responsibilities<br>• Conducts and coordinates site inspections for hotels, as required.<br>• Performs other duties, as assigned, to meet business needs.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>The Sales Executive – Outside Catering Sales is responsible for leading the strategic and proactive catering sales efforts for JW Marriott Marquis Dubai. This role is pivotal in achieving catering revenue goals, enhancing guest and associate satisfaction, and implementing Marriott’s brand service strategy across all aspects of the outside catering sales process. The Sales Executive actively upsells each business opportunity to maximize revenue opportunity, accurate forecasting, and strategic decision-making around the hotel’s outside catering initiatives. Ensure business is turned over properly and in timely fashion for proper service delivery in accordance with compliance policy of Marriott International / JW Marriott Operating Standards to maintain brand integrity. <br>Key Responsibilities<br>Develop and execute the properties outside catering sales strategy in alignment with overall business goals.<br>Drive proactive sales efforts to secure new business and grow existing accounts.<br>Collaborate with operations and culinary teams to ensure seamless execution of catered events.<br>Accurately forecast catering revenues and monitor performance against targets.<br>Identify market trends and customer needs to tailor offerings and enhance competitiveness.<br>Ensure compliance with brand standards and service excellence in all client interactions.<br>Maintain strong relationships with key clients, partners, and vendors to support long-term business growth.<br>Represent the hotel at industry events, trade shows, and networking opportunities to promote outside catering services.<br>Candidate Profile<br>Experience:<br>Must have (1+) years of progressive sales experience <br>Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred <br>Experience of selling in catering segment is essential.<br>Marriott sales experience is desirable but not essential.<br>Handling outside catering business is essential. <br>Fluent Arabic both oral and written is desirable but not essential.<br>Skills and Knowledge <br>Reading Comprehension - Understanding written sentences and paragraphs in work related documents.<br>Writing - Communicating effectively in writing as appropriate for the needs of the audience.<br>Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.<br>Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br>Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.<br>Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.<br>Mathematics - Using mathematics to solve problems.<br>Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.<br>Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.<br>Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.<br>Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.<br>Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.<br>Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.<br>Proactive Selling - Taking action to go out and get clients and close sales whilst demonstrating understanding of strategy to ensure of achieving budgeted revenue goals in Group Room Revenue, Catering Revenue and ADR.<br>Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.<br>Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.<br>Education or Certification <br>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in the sales and marketing or related professional area.<br>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management<br>Core Work Activities<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>Works collaboratively with off-property sales channels (e.g., Event BookingCenter, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.<br>Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.<br>Partners with group/catering counterpart to effectively manage the business opportunity.<br>Responds to incoming group/catering opportunities for the hotels that are outside parameters of the Event Booking Center.<br>Handles all opportunities if hotels does not participate in an EBC.<br>Identifies, qualifies and solicits new group/catering business to achieve personal and each hotel’s revenue goals.<br>Focuses efforts on group/catering accounts with significant potential sales revenue.<br>Handles complex business with significant revenue potential as well as significant customer expectations.<br>Develops effective group/catering sales plans and actions.<br>Designs, develops and sells creative catered events.<br>Maximize revenue by up selling packages and creative food and beverage.<br>Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>Close the best opportunities for each property based on market conditions and individual property needs.<br>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.<br>Utilizes MarrWeb for resources and information (e.g., Training Energizers, etc.).<br>Leverages available eTools (e.g., eRooming Lists, eProposals, Passkey, etc.).<br>Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.<br>Develop relationships within community to strengthen and expand customer base for group/catering sales opportunities.<br>Manage and develop relationships with key internal and external stakeholders.<br>Uses sales resources and administrative/support staff.<br>Conducts site inspections.<br>Create contracts as required.<br>Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence through each customer experience.<br>Provides excellent customer service in order to grow share of the account.<br>Executes brand’s Customer Service Standards and hotel’s Brand Standards.<br>Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. <br>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Performs other duties as assigned to meet business needs<br>Leadership<br>Adaptability<br>- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. <br>Communication<br>- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.<br>Problem Solving and Decision Making<br>- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. <br>Professional Demeanor<br>- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.<br>Managing Execution<br>Building and Contributing to Teams<br>- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.<br>Driving for Results<br>- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.<br>Planning and Organizing<br>- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.<br>Building Relationships<br>Coworker Relationships<br>- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. <br>Customer Relationships<br>- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. <br>Global Mindset<br>- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.<br>Generating Talent and Organizational Capability<br>Organizational Capability<br>- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.<br>Talent Management<br>- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<br>Learning and Applying Professional Expertise<br>Applied Learning<br>- Seeks and makes the most of learning opportunities to improve performance of self and/or others.<br>Business Acumen<br>- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.<br>Technical Acumen<br>- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges<br>Basic Competencies <br>- Fundamental competencies required for accomplishing basic work activities. <br>Basic Computer Skills <br>- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br>Mathematical Reasoning <br>- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<br>Oral Comprehension <br>- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.<br>Reading Comprehension <br>- Demonstrates understanding of written sentences and paragraphs in work-related documents.<br>Writing<br>- Communicates effectively in writing as appropriate for the needs of the audience.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.<br>Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.<br>Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.<br>SCOPE / BUSINESS CONTEXT <br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort <br>Number of Direct Reports – 18<br>Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br>CANDIDATE PROFILE <br>Experience <br>Previous experience with a large scale or multi-site EBC environment <br>Skills and Knowledge <br>Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure<br>Possesses excellent telephone sales skills<br>Strong customer development and relationship management skills<br>Ability to set accurate revenue goals for team<br>Ability to interpret market data and apply to sales strategy<br>Ability to implement successful sales strategies for multiple properties<br>Knowledge of all Marriott Lodging products, cultures and brand strategies<br>Knowledge of need time strategy as developed by Revenue Management<br>Knowledge of contractual agreements and legal implications<br>Knowledge of food trends, food and beverage composition and menu planning<br>Effective sales skills to upsell products and services<br>Ability to manage and balance large group and local catering business<br>Knowledge of marketing strategies<br>Knowledge of group business<br>Knowledge of operations and associated challenges for all brands<br>Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning<br>Strong communication skills (verbal, listening, writing)<br>Effective decision making skills<br>Ability to influence others<br>Effective coaching and development skills<br>Strong organization skills<br>Ability to use standard software applications and hotel systems including SFA, NGS,Opera S&C Delphi, PMS, MARSHA, etc.<br>Strategic planning skills<br>Ability to evaluate business trends and modify business strategies accordingly<br>Ability to execute against the strategy; drive results<br>Strong problem-solving skills<br>Strong consensus building skills<br>Strong analytical skills<br>Good negotiation skills<br>Effective change management skills<br>Effective conflict management skills<br>Strong customer and associate relation skills<br>Ability to develop and maintain relationships e.g., associates, customers, vendors<br>Basic legal knowledge related to hotel operations<br>Strong presentation and platform skills<br>Good training/facilitator skills<br>Ability to effectively manage labor productivity<br>Knowledge of governmental regulations and all health and safety standards <br>Education or Certification<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred<br>Education or Certification <br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferre<br>Sales and Marketing:<br>Provides sales functional expertise to participating hotels. <br>Maximizes revenue by upselling packages and creative food and beverage. <br>Sets direction to ensure that Sales Team achieves goals. <br>Understands and achieves team and individual goals. <br>Provides critical input to market leaders for development of property and overall market sales strategy.<br>Participates in weekly sales strategy meetings.<br>Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.<br>Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.<br>Works with market leadership to encourage non-participating or new hotels to join the sales office<br>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel leaders to improve sales results.<br>Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.<br>Reviews turnover to the Event Planning team for consistency and completion.<br>Works with Director and/or other appropriate leaders to develop, implement and maintain Sales office standards. <br>Reviews turnover to hotels for consistency and completion. <br>Reviews and monitors Sales Office call volume; sets schedule by operating hours and shift levels based on volume; recommends changes in staffing as needed<br>Revenue Management <br>Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.<br>Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.<br>Monitors local, regional and International business outlook and provides updates to Revenue Management.<br>Guest Satisfaction:<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. <br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process. <br>Ensures transfer of accurate, complete and timely information to operating departments at the properties. <br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of Director, Sales Office as appropriate. <br>Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement. Shares recommendations to address guest service issues with team. <br>Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement. <br>Supports the customer recognition program in effect at the X Sales Office. <br>Human Resources:<br>Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties. <br>Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. <br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes. <br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress. <br>Conducts hourly associate performance appraisals according to Standard Operating Procedures. <br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities. <br>Administers sales bonus and incentive programs. <br>Celebrates successes and publicly recognizes the contributions of team members (Golden Circle Award, customer letters etc.). <br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. <br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary. <br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs). <br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. <br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program. <br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters). <br>Financial Management <br>Participates in the development of annual shared service operating budget. <br>Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits. <br>Prepares weekly and period end P&L critiques. <br>Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate. <br>MANAGEMENT COMPETENCIES<br>LEADERSHIP<br>Sales and Marketing Management<br>: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. <br>Revenue Management<br>: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.<br>Guest Satisfaction<br>: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.<br>Human Resources<br>: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.<br>Financial Management<br>: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. <br>TECHNICAL EXPERTISE<br>Guest Satisfaction<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.<br>Ensures transfer of accurate, complete and timely information to operating departments at the property.<br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.<br>Leads guest satisfaction review sessions with Sales Team to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.<br>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Ensures that a customer recognition program is in effect in the sales office.<br>Human Resources<br>Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the properties.<br>Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.<br>Administers sales bonus and incentive programs.<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.<br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) .<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).<br>Financial Management<br>Manages operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Manages appropriate staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.<br>Processes period end reporting and critique. Communicates financial results to appropriate stakeholders.<br>Understands the operation’s impact on the overall financial goals of the hotel and educates staff on details as appropriate.<br>OTHERS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Notify Loss Prevention/Security of any guest reports of theft<br>Policies and Procedures<br>Follow company, hotel and department policies and procedures.<br>Follows Marriott International Hotels Limited Regional Office policies and procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Perform other reasonable job duties as requested by Supervisors and Management.<br>Working hours as required to do your job but normally not less than 48 hours per week.<br>Guest Relations<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.<br>Communication<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.<br>Physical Tasks<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Read and visually verify information in a variety of formats (e.g., small print).<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott Internati</span> </div>