Tourism manager Jobs

Reollo Trading is part of the Reollo Group, a multi-division trading and investment group with operations across the United Arab Emirates, Singapore, and Maldives.<br>Our Dubai hub plays a key role in sourcing and supplying goods for our portfolio of resort properties and construction projects in the Maldives, supporting a dynamic and fast-moving supply chain operation.<br>We are seeking a hands-on and commercially minded Procurement Manager to execute sourcing requests from our Central Procurement Team and ensure efficient, cost-effective procurement across multiple categories.<br>Role Overview The Procurement Manager will be responsible for identifying suppliers, obtaining competitive quotations, negotiating pricing and terms, and ensuring the timely delivery of goods. This role requires strong market knowledge of Dubai’s trading ecosystem, sharp negotiation skills, and the ability to manage multiple orders and vendor relationships simultaneously. The position operates as a support service unit to the Central Procurement function in the Maldives, ensuring smooth coordination between suppliers, logistics partners, and the headquarters team.<br>Key Responsibilities Sourcing & Supplier Management Receive and action procurement requests from the HQ team in a timely and organised manner Identify and evaluate suppliers, wholesalers, and manufacturers in the UAE and international markets Obtain competitive quotations and assess suppliers based on price, quality, lead time, and reliability Build and maintain a reliable network of vetted suppliers across F&B, hospitality supplies, and construction materials Conduct ongoing market intelligence within Dubai’s trading landscape to monitor price trends and identify new suppliers Develop sourcing strategies that leverage UAE Free Zones such as Jebel Ali Free Zone and Dubai South to optimise re-export efficiency<br>Negotiation & Cost Optimisation Negotiate pricing, payment terms, and delivery conditions with suppliers Identify cost-saving opportunities across the supply base without compromising quality Establish favourable commercial agreements with key vendors<br>Order & Procurement Management Raise and manage purchase orders from approval through to delivery Track order status and proactively resolve delays, shortages, or quality issues Maintain accurate procurement documentation and audit trails for all transactions<br>Coordination & Logistics Work closely with the HQ Procurement Team to confirm requirements and provide updates on procurement progress Coordinate with freight forwarders and logistics partners to consolidate cargo and arrange shipments to the Maldives Ensure compliance with UAE export requirements and Maldivian import regulations<br>Systems & Reporting Use ERP and procurement systems to manage procurement activity (experience with Birch Street Systems is advantageous) Provide regular procurement reports and updates to the HQ Procurement Team<br>Candidate Profile Experience4–5 years of experience in procurement or supply chain roles Minimum 2 years working within the UAE supplier market Proven sourcing experience in F&B, hospitality supplies, or construction materials Hands-on experience across the full procurement cycle from RFQ to delivery<br>Skills & Knowledge Strong negotiation and commercial skills with the ability to secure competitive pricing Good knowledge of Dubai’s supplier landscape and trading ecosystem Familiarity with UAE export processes, import documentation, and Incoterms Experience with ERP or procurement management systems Highly organised with strong attention to detail and the ability to manage multiple procurement requests Strong communication and coordination skills when working with suppliers, logistics partners, and internal teams<br>Why Join Reollo Trading Be part of a growing international trading group with operations across multiple regions Work at the heart of a fast-paced procurement hub supporting luxury hospitality and development projects Opportunity to build strong supplier networks and gain exposure to global sourcing operations<br>Interested candidates are invited to submit their CV along with a brief cover letter outlining their procurement experience within the UAE market.

Regional Sales Manager – HR Advisory & Leadership Solutions<br>Location: Dubai And Saudi (Multiple Positions) Applications will only be considered if you have prior B2B business development experience selling HR advisory, leadership development, learning solutions, HR technology, professional services, and sponsorship/event solutions to enterprise clients.<br>Experience: 2–4 years (Must be in HR Advisory Sales) Language: Arabic preferred<br>About the Role<br>We are looking for a highly driven and commercially focused Regional Sales Manager to lead business development, strategic client acquisition, sponsorship sales, and revenue growth. The ideal candidate will have experience building relationships with senior HR and business leaders, including CHROs, CXOs, Talent Management Heads, Learning & Development Leaders, and HR decision-makers. You will be responsible for identifying new business opportunities, developing strategic partnerships, and driving consultative sales across HR advisory and leadership solutions.<br>This role requires a strong blend of business development, strategic account management, sponsorship sales, and stakeholder engagement.<br>Key Responsibilities Business Development & Revenue Growth Drive new business acquisition and strategic account growth to achieve revenue targets. Identify, develop, and convert opportunities across:Leadership Development Executive Coaching HR Advisory & Consulting Employee Engagement Culture Transformation Learning & Development Assessment & Development Centres Capability Building Programmes DEI initiatives Future of Work solutions HR Strategy and Organisational Development projects Build a strong sales pipeline through networking, referrals, and proactive market outreach. Leverage existing relationships to accelerate business growth. Achieve and exceed sales and sponsorship targets. Drive cross-selling and upselling opportunities within existing accounts. Sponsorship Sales & Strategic Partnerships Generate sponsorship revenue for conferences, leadership forums, HR summits, and industry events. Develop customised sponsorship proposals aligned with client objectives. Build long-term partnerships with HR solution providers, consulting firms, technology companies, learning providers, and enterprise organisations. Manage the complete sponsorship lifecycle, from prospecting and pitching through to negotiation and account management. Collaborate with internal teams to maximise sponsor engagement and event success. Strategic Relationship Management Develop and maintain strong relationships with senior HR and business leaders. Lead consultative discussions to understand client challenges and recommend tailored solutions. Drive long-term client engagement, retention, and account growth. Market Development Execute regional market expansion strategies. Represent the organisation at industry events, conferences, and networking forums. Build relationships with professional associations and business communities. Monitor market trends and identify new growth opportunities. Internal Collaboration Work closely with consulting, delivery, marketing, events, and leadership teams to ensure seamless client delivery. Contribute market intelligence and client insights to support business growth. Maintain accurate sales forecasting, pipeline management, and revenue reporting.<br>Requirements2–4 years of experience in B2B sales, business development, sponsorship sales, or strategic partnerships. Experience selling HR advisory, leadership development, learning, employee engagement, consulting, or related solutions is highly desirable. Strong consultative selling and relationship management skills. Ability to engage and influence senior stakeholders and decision-makers. Commercially driven with a track record of achieving sales targets. Excellent presentation, negotiation, and communication skills. Strong networking and stakeholder management capabilities. Ability to manage multiple client accounts and business opportunities simultaneously. Arabic language skills are preferred for Dubai and are a must for KSA.<br>What's on Offer Competitive salary of AED 15,000–18,000 per month. Attractive sales incentive scheme. Medical insurance. Family benefits. Opportunity to work in a dynamic, fast-paced, client-facing environment with strong career growth potential.<br>Applications will only be considered if you have prior B2B business development experience selling HR advisory, leadership development, learning solutions, HR technology, professional services, and sponsorship/event solutions to enterprise clients.

ABOUT US:<br>Chery International (Automobiles Group) - a Global Fortune 500 Company<br>Since its inception, Chery has been one of the leading automobile groups for technology-driven strategy, creating vehicle brands with international competitiveness and influence as its corporate vision. Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries across different regions and has won the trust of 11 million consumers worldwide.<br>We are looking for a strategic & results-driven Product Manager for OEM office of new premium and AI-tech automotive brands that will be launched soon under Chery International (Automobiles Group). Work Location: UAE<br>Role Summary:Lead the development and lifecycle management of luxury vehicle products and AI-enabled customer experiences, ensuring alignment with brand vision, customer expectations, technology innovation and commercial objectives. The Product Manager will act as the bridge between design, engineering, AI teams, manufacturing, sales, marketing, and executive leadership.<br>Key Responsibilities:Define and execute product strategy, roadmap and feature prioritization aligned with business objectives and brand vision. Lead end-to-end vehicle product development from concept, validation and launch through lifecycle management. Drive AI-enabled customer experiences, connected vehicle features, autonomous capabilities, and smart mobility solutions. Collaborate with engineering, design, manufacturing, sales, marketing, and aftersales teams to deliver best standards. Gather and translate customer insights, market trends, and competitive intelligence into product opportunities and innovation initiatives. Define product requirements, specifications, user journeys, and customer experience standards. Ensure products deliver exceptional luxury customer experiences while meeting quality, safety, regulatory, and performance standards. Develop business cases, pricing strategies, and profitability models for new products and services. Manage product launches, performance tracking, customer feedback, and continuous improvement initiatives. Establish KPIs and monitor product success through revenue growth, customer satisfaction, adoption rates, and market performance. Identify and evaluate emerging technologies, AI advancements, and mobility trends to maintain competitive advantage. Present product strategy, progress and recommendations to senior leadership and key stakeholders. Develop and deliver product training programs for sales, customer experience, and aftersales teams, ensuring deep understanding of vehicle features, AI technologies, and product value propositions. Act as the product subject matter expert, supporting internal teams with product knowledge, launch readiness and customer-facing materials. Champion a customer-centric and innovation-driven culture across the organization.<br>Requirements/Skills/Qualification:3+ years of product experience in UAE automotive industry covering product strategy, product development, product launches, etc. Experience in Chinese automotive UAE market will be advantageous. Strong understanding of automotive products, AI technologies, connected services, and digital ecosystems. Proven track record of leading automotive products from concept to market. Strong analytical, strategic thinking, and stakeholder management skills. Excellent communication and leadership abilities. Proficient in advanced presentation skills, reporting, etc. Passion for innovation, luxury brands, and customer-centric product development. Holds a valid UAE driving license

Content Marketing Manager<br>Location Dubai, United Arab Emirates<br>Role Purpose Our client is looking for an experienced Content Marketing Manager to lead the development and execution of its experiential agency's content and digital marketing strategy, positioning the agency as a market-leading creative partner through compelling storytelling, engaging digital experiences, and impactful marketing campaigns.<br>The successful candidate will be responsible for developing a consistent brand identity and voice across all marketing channels. This includes creating and curating high-quality content, managing the agency's website and social media platforms, showcasing its work, people, and culture, and delivering campaigns that strengthen brand awareness, generate new business opportunities, and support commercial growth.<br>Working collaboratively with the Creative, Strategy, Client Services, Production, and Business Development teams, the Content Marketing Manager will translate ideas into engaging content that reflects the agency's creative capabilities, builds meaningful client relationships, and enhances its reputation as a leading experiential agency in the region.<br>Reporting Line Reports to: Agency Director<br>Key Responsibilities Brand Launch & Content Strategy Develop and implement an integrated content marketing strategy to support the launch, growth, and positioning of the agency brand. Translate the agency's brand strategy, purpose, and commercial objectives into clear content themes, campaigns, and storytelling opportunities. Develop and maintain a strong and consistent tone of voice across all external communication channels. Create and manage a structured brand launch content roadmap covering pre-launch, launch, and post-launch activities. Identify opportunities to build brand awareness, credibility, and engagement through original content, thought leadership, project storytelling, and industry commentary. Ensure all content reflects the agency's creative identity and strengthens its position within the experiential, events, and creative industries.<br>Social Media Own and manage the agency's social media presence across relevant platforms. Plan, create, and publish engaging content showcasing projects, people, culture, and client success stories. Collaborate with internal teams to produce high-quality photography, video, and other creative assets. Manage community engagement and monitor industry trends. Analyse channel performance and optimise content using data and insights.<br>Website & Digital Content Brief and manage the external agency responsible for the design, development, and ongoing enhancement of the agency website. Own the website content strategy, ensuring all copy remains accurate, engaging, and aligned with the agency brand. Update and maintain website content through the CMS, including case studies, news, team profiles, and service pages. Apply SEO best practices to improve search visibility and organic performance.<br>Content Creation & Storytelling Create compelling content across multiple formats, including website copy, social media, articles, presentations, newsletters, scripts, and award submissions. Develop engaging case studies highlighting creative thinking, execution, and measurable results. Establish processes to capture content throughout the lifecycle of every project.<br>Campaign Management Plan and deliver integrated content campaigns supporting brand awareness, business development, and recruitment. Coordinate content delivery across internal teams and external suppliers. Produce sales collateral, credentials, case studies, and campaign assets to support Business Development activities. Identify opportunities to amplify the agency's work through awards, media coverage, and strategic partnerships.<br>Performance & Insights Define and monitor content marketing KPIs. Produce regular performance reports with actionable insights and recommendations. Continuously optimise content based on performance data and audience behaviour. Monitor competitors and industry trends to identify new opportunities and best practices.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As an Operations Manager, you will be at the forefront of driving change and innovation within the organization. Your strategic insights will influence cross-functional teams and contribute to the company's long-term vision. With a focus on process optimization and performance metrics, you will identify areas for improvement and implement solutions that enhance operational efficiency. This role not only offers a competitive salary but also presents significant opportunities for career progression as you shape the future of the organization.</p><p><b>Responsibilities:</b></p><p>The core responsibilities include supervising transaction processing, mitigating financial risks, and coordinating with liquidity providers</p><ol><li>Oversee daily operations, ensuring that all processes are executed efficiently, using tools such as ERP systems to track performance and identify areas for improvement.</li><li>Oversee client onboarding (KYC/AML), account funding, withdrawals, and trade settlement workflows.</li><li>Ensure adherence to financial regulatory bodies and internal risk limits.</li><li>Manage budgetary planning and cost control, utilizing financial software to analyze expenditures and optimize resource allocation for maximum profitability.</li><li>Lead and mentor a diverse team, providing training and support to enhance their skills and promote a culture of continuous learning and development.</li><li>Monitor key performance indicators (KPIs) and operational metrics regularly, using data analytics to drive informed decision-making and improve overall performance.</li><li>Manage relationships with liquidity providers, payment gateway vendors, and technology platforms (e.g., MT4/MT5).</li><li>Train, mentor, and supervise operations and support staff.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Bachelor’s degree in Finance, Business, or a related field.</li><li>Proven leadership skills to effectively manage and motivate a diverse team.</li><li>3 to 5 years of experience in forex operations, brokerage support, or fintech.</li><li>Strong knowledge of KYC/AML regulations and payment processing</li><li>Excellent problem-solving and analytical skills under pressure</li><li>Strong analytical abilities to assess operational performance and implement data-driven solutions.</li><li>Excellent communication skills for effective collaboration across departments.</li></ul></div>

Career Area:<br><br>Business Services<br><br>Job Description:<br><br>Your Work Shapes the World at Caterpillar Inc. <br><br>When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.<br><br>Lead Global Security. Protect Our People. Strengthen Business Resilience.<br><br>Solar Turbines is seeking an accomplished Global Security Manager to lead and advance our worldwide security strategy, protecting our people, facilities, assets, information, reputation, and operations across a complex global environment. This senior leadership role provides strategic direction for enterprise security, workplace violence prevention, crisis management, investigations, business resilience, and risk management while partnering closely with executive leadership, Legal, Human Resources, EHSS, and Caterpillar Global Security.<br><br>WHAT YOU WILL DO:<br><br>Global Security Leadership<br><br> Develop and execute a comprehensive global security strategy aligned with business objectives. Lead and support Regional Security Managers, Facility Security Managers, and technical specialists. Drive compliance with the Risk-Based Security Program and governance standards. Build strong partnerships with executive leadership, Legal, HR, EHSS, and Caterpillar Global Security.<br><br>Security Risk Management & Asset Protection<br><br> Conduct enterprise-wide security risk assessments and threat analyses. Identify significant security risks and implement mitigation strategies. Design and oversee multi-layered approaches to employee, facility, information, and asset protection. Monitor emerging global risks, industry trends, and security technologies.<br><br>Investigations & Compliance<br><br> Collaborate on and implement investigative strategies while maintaining attorney-client privilege and confidentiality. Collect and analyze facts within approved investigative scopes. Review allegations and establish investigative requirements. Lead complex internal investigations and forensic reviews. Partner with Legal, HR, and Compliance leaders on policy violations and security concerns.<br><br>Crisis Management & Business Resilience<br><br> Lead development and execution of global crisis management and emergency response programs. Establish and strengthen Regional Incident Management Teams. Coordinate crisis response and executive communications. Develop tabletop exercises and preparedness programs.<br><br>Employee & Workplace Security<br><br> Lead workplace violence prevention, threat assessment, and response programs. Promote security awareness and training initiatives. Ensure employee safety, travel security, and duty-of-care compliance.<br><br>Premises Security & Global Operations<br><br> Direct physical security programs for offices, manufacturing sites, and warehouses. Conduct physical security audits and assessments. Maintain relationships with law enforcement, government agencies, and emergency responders.<br><br>WHAT YOU WILL HAVE:<br><br> Degree or equivalent experience in Security, Risk, Crisis Management, Criminal Justice, or related field. 10+ years of leadership experience in corporate security, law enforcement, military, intelligence, or emergency services. Experience leading global security, crisis management, and risk programs. Fluent written and spoken English.<br><br>Preferred<br><br> Master's degree in Crisis Management, Security Management, or related discipline. CPP, PSP, SRMC, NEBOSH, or equivalent certification. Experience in manufacturing, industrial, energy, or oil and gas environments.<br><br>Reports To: VP, Global Process Excellence<br><br>Travel: Up to 50% Global Travel<br><br>Why Join Us<br><br>This is a unique opportunity to shape and lead the global security strategy of a world-class organization while protecting people, assets, operations, and reputation worldwide.<br><br>This position requires working onsite five days a week.<br><br>Relocation is available for this position.<br><br>Visa Sponsorship is not available for this position.<br><br>Posting Dates:<br><br>Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply<br><br>Not ready to apply? Join our Talent Community.

<ul><li><p>Lead and manage all HSE activities across multiple landscaping construction projects.</p></li><li><p>Develop, implement, and monitor HSE policies, procedures, risk assessments, and safe work practices.</p></li><li><p>Ensure compliance with UAE Labour Law, OSHAD, Abu Dhabi Municipality, ADNOC (where applicable), client HSE requirements, and international safety standards.</p></li><li><p>Conduct site inspections, safety audits, toolbox talks, emergency drills, and HSE training programs.</p></li><li><p>Investigate incidents, near misses, and accidents, implementing effective corrective and preventive actions.</p></li><li><p>Monitor high-risk activities including excavation, lifting operations, irrigation works, heavy equipment operations, tree transplantation, roadworks, hardscape installation, and utility works.</p></li><li><p>Manage HSE documentation, reports, KPIs, statutory records, and client safety submissions.</p></li><li><p>Liaise with clients, consultants, government authorities, and subcontractors on all HSE matters.</p></li><li><p>Lead and mentor site safety teams while promoting a proactive safety culture across all project sites.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s Degree or Diploma in Engineering, Occupational Health & Safety, or a related discipline.</p></li><li><p>NEBOSH IGC is mandatory; NEBOSH Diploma is preferred.</p></li><li><p>Minimum 10 years of HSE experience, including at least 5 years as a Safety Manager.</p></li><li><p>Mandatory experience with landscaping contracting companies in the UAE/GCC.</p></li><li><p>Proven experience handling large-scale landscaping and infrastructure projects from project commencement to completion.</p></li><li><p>Strong knowledge of OSHAD, ISO 45001, UAE HSE regulations, risk management, incident investigation, and emergency response.</p></li><li><p>Excellent leadership, communication, reporting, and stakeholder management skills.</p></li><li><p>Proficient in Microsoft Office and HSE reporting systems.</p></li></ul><p><strong>Preferred Industry Experience</strong></p><p>Candidates should have worked with leading landscaping contractors delivering major infrastructure landscaping, public realm, parks, streetscape, irrigation, and hardscape projects for government and private sector clients in the UAE/GCC.</p><p><strong>Key Competencies</strong></p><ul><li><p>HSE Leadership</p></li><li><p>Landscaping Construction Safety</p></li><li><p>Risk Assessment & Hazard Management</p></li><li><p>Incident Investigation & Root Cause Analysis</p></li><li><p>Regulatory Compliance (OSHAD/UAE)</p></li><li><p>Contractor & Subcontractor Management</p></li><li><p>Emergency Response Planning</p></li><li><p>HSE Audits & Inspections</p></li><li><p>Team Leadership & Training</p></li><li><p>Client & Stakeholder Management</p></li></ul>

Job Description:Responsible for managing the financial health of the organization to promote success and growth while maintaining legal financial practices. Responsible for financial planning to determine how to pay off liabilities and grow the business, reviewing financial documents to ensure tax-compliance and collaboration with other departments to achieve monetary goals. Key Responsibilities:Manage and oversee the daily operations of the finance department including accounts payable, accounts receivable, payroll, and billing processes. Develop and implement financial policies and procedures. Collaborate with department heads to optimize resource allocation. Evaluate financial risks and recommend strategies to mitigate them. Oversee cash flow management, including petty cash operations, ensuring optimal liquidity for operational efficiency. Prepare financial statements and reports, including monthly and annual accounts. Analyze financial statements, reports, operating metrics and data to identify trends, variances, opportunities and areas for improvement. Provide insights and recommendations based on financial analysis to support strategic decision-making. Co-ordinate and work closely with various departments, such as sales, marketing, and operations, to understand their financial needs and provide support and recommendations. Reconcile rental and miscellaneous receipts efficiently, ensuring accurate cash handling and banking. Providing Exceptional Professional services to our Clients and External Vendors for all Financial matters and regulations. Develop financial models and scenarios to support strategic decision-making and evaluate business performance. Lead the annual budgeting process and periodic forecasting to ensure alignment with business goals and objectives. Lead the quarterly VAT return filings, refunds, reconciliation, ensuring compliance with Federal Tax Authority regulations. Monitor budget vs. actual performance and make adjustments as necessary. Identify cost-saving opportunities and efficiency improvements within the organization. Ensure compliance with local regulatory requirements and standards. Ensure Compliance with KYC Laws and UAE labor laws, Federal laws. Coordinate and oversee audits and financial reviews. Support both external and internal audit preparations, ensuring accurate trial balances, ledger maintenance, and comprehensive journal entries with systematic filing. Generate and present comprehensive financial reports as and when required. Manage and maintain relationships with banking partners, including handling banking facilities such as loans, credit facilities, letters of guarantee, and other financial transactions. Oversee and coordinate all banking-related activities to ensure smooth financial operations. Demonstrate prior experience in a trading company or possess a strong understanding of trading business operations and financial requirements. Qualifications:Masters or Bachelor's Degree in Finance, Accounts or related field preferably MBA. Recognized professional accounting qualification (e.g. ACCA, CPA, CMA, CA) is preferred. Experience: Minimum 8 years of experience as Finance Manager or similar role in financial planning and analysis preferably in the healthcare industry, UAE.<br>Skills:Candidates should have proficiency in Oracle Net Suite, along with advanced skills in Microsoft Excel. Strong command of accounting principles, financial regulations, and investment strategies. Attention to detail and the ability to work independently and as part of a team. Strong financial acumen with proven expertise in financial planning, analysis, and reporting. Proficiency in financial modeling and forecasting techniques. Strong leadership skills and experience in managing team Analytical, strategic, and results-oriented mind-set Excellent communication and interpersonal skills. Strong Time Management & Conflict Management skills. Proficiency in Arabic will be considered an added advantage. What We Offer:Competitive salary and benefits package Opportunities for professional growth and development A collaborative and dynamic work environment

Job Description<br><br>Synopsis<br><br>Reporting to the Head of Offer, the Project Manager – Offer Management is responsible for the end-to-end delivery of technology projects across the Offer portfolio, including Revenue Management, Pricing, Network Planning, and Ancillaries. The role ensures projects are delivered on time, within budget, and to the required quality standards while driving measurable business value.<br><br>Working within the PMO governance framework, the Project Manager will collaborate closely with commercial, distribution, and technology stakeholders, acting as the key liaison across teams and third-party partners. Given the portfolio's reliance on core airline systems, strong hands-on expertise in the Amadeus Altéa PSS ecosystem is essential.<br><br>Accountabilities<br><br>Lead the successful delivery of one or more projects within scope, budget, timeline, and quality objectives. Drive benefits realisation and business value from project outcomes. Develop and maintain integrated project plans aligned to business objectives. Lead requirements, scoping, and solution-definition activities in partnership with business and technology teams. Manage initiatives involving Amadeus Altéa PSS and adjacent offer, retailing, and distribution platforms. Evaluate and address complex project risks and issues accurately and objectively. Build and maintain effective stakeholder relationships across multiple business functions. Ensure timely and accurate project communications, governance updates, and reporting. Manage project scope, change control, risks, dependencies, assumptions, and issues. Oversee project financials and identify opportunities to improve delivery efficiency. Provide regular project and portfolio reporting in line with PMO standards. Partner with internal teams, vendors, and Amadeus to ensure successful delivery outcomes. Support post-implementation activities, including lessons learned, project closure, and benefits tracking. <br><br>Qualifications<br><br>Education & Experience<br><br>Bachelor's degree in Computer Science, Engineering, Business Administration, Information Technology, or a related discipline. Minimum 5+ years of project management experience delivering complex technology and business transformation programmes. Experience within an airline, travel technology, or aviation environment, with exposure to Revenue Management, Pricing, Network Planning, Ancillary Products, or Airline Retailing systems. Mandatory: Strong hands-on experience delivering projects within the Amadeus Altéa PSS ecosystem (Reservations, Inventory, Departure Control) and related commercial platforms. Experience managing Amadeus and third-party vendors as delivery partners. Knowledge of modern airline retailing concepts, including NDC, Offer & Order Management, is advantageous. Effective interpersonal skills including collaborating, team building, and communication skills to build strong relationships with stakeholders. Strong analytical, planning, and organisational skills with an ability to manage competing demands PMP, PRINCE2, or equivalent project management certification is preferred. <br><br>Additional Information<br><br>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.<br><br>To learn more visit www.etihad.com<br><br>Recruitment Fraud Alert<br><br>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Position Overview The maintenance facility is responsible for all rolling stock assets, the duty Maintenance Manager is responsible for all day-to-day management of this facility and ensuring all rolling stock maintenance is carried out in accordance with the maintenance plan and to the highest standard. He/she shall have oversight of all activities being undertaken, both from in-house maintenance staff and/or contracted service providers; ensuring safety rules and processes are adhered to at all times. He/she shall work on shift basis assigned to lead one of the maintenance teams, the position assumes full responsibility of the activities being undertaken on shift, ensuring all activities are executed in a coordinated, efficient and integrated manner. Liaising with depot controllers, operational control, maintenance planners and the asset reliability team as required. Responsible for ensuring the team delivers the required throughput against the plan and service commitments. Gathers and provides any evidence, information or data as required by management and the Contract Manager to support claims for warranty and contractual non compliances of any third parties and/or contracted services. Take a lead role in continually developing and improving the company’s quality management system and its management processes.<br>Roles and Responsibility The primary point of contact for all day to day matters related to rolling stock maintenance and activities within the General Maintenance Building. Ensure all work is carried out the highest standards. Management of the rolling stock maintenance team, inclusive of rostering, leave, sickness cover etc. Responsible for planning and coordinating all maintenance execution works, liaising with the maintenance planners and the operational control centre to ensure work is delivered as per plan and against service commitments. Managing and deploying maintenance resource to ensure requirements of the maintenance plan and any casualty repairs are met. Ensure records and work order management is correct and up to date and with full utilisation of the Asset Management System SAP. Responsible for reporting on and ensuring all departmental KPIs are met. Ensure relevant rules, policies, processes and procedures are up to date adhered to by staff. Ensuring adequate risk management and control measures are in place. Management, review and investigation of any non-conformances. Motivating, mentoring and development of work force. Engage in a Continuous Improvement culture, fully engaging in the process of sharing best practice. Be responsible for your own, and others safety.<br>Academic Qualifications:Degree or equivalent qualification in relevant engineering specialism, or significant maintenance and operational experience in a senior engineering role. Professional Qualifications:<br>Apprentice trained and/or relevant engineering qualifications Full driving license<br>Experience:Extensive experience and background in railway maintenance and operation. Extensive management and/or supervisory experience of running a maintenance facility. Has knowledge and understanding of the key requirements of managing contracted service providers. Experience in managing multifunctional and diverse teams Experience in quality management and asset management systems Working in harsh environments Proven ability to work under pressure<br>Other Skills: Good leadership skills Very good communication skills Very good planning skills Ability to work in a team and on an individual basis Very good computer skills English as first language or advanced level of written and verbal skill Analytical skills for problem solving Multi skilled over a number of disciplines Ability to train and impart knowledge and experience

Role - Digital Operations Manager Location - Abu Dhabi Salary - 15 K AED<br><br>Role Summary The Digital Operations Manager is responsible for the end-to-end commercial and operational performance of the remittance app within their market, with growth. The role acts as the central point of coordination between Product, Marketing, Tech, and Customer Service teams to ensure the app remains competitive, compliant, and customer-centric. The role also carries responsibility for identifying new partners and products, and for negotiating and finalizing related commercial terms and agreements for the market<br>.<br>Skills & Qualifications Bachelor's degree in Business, Finance, IT, or a related field; MBA preferred.3–6 years of relevant experience in digital operations, fintech, or remittance/payments, ideally with app-based products. And an overall 10+ years of experience would be ideal. Strong commercial acumen, with experience identifying partners/products and negotiating and structuring commercial agreements. Strong analytical skills with experience in MIS, dashboards, and data-driven decision-making. Working knowledge of incident escalation, UAT/testing processes, and basic understanding of payment rails/FX. Experience coordinating with Product and Tech teams (Agile/Scrum exposure is an advantage). Strong communication and stakeholder management skills across regulatory, vendor, partner, and internal teams. Comfortable working in a fast-paced, 24/7 operational environment with on-call availability for critical incident<br>s.<br>Key Responsibilities Business & Commercial Performance Own, the achievement of budgeted transaction volume, revenue, and customer growth targets for the market Ensure exchange rates and fees remain competitive relative to the market, recommending pricing adjustments as needed. Liaise with Treasury and other service/liquidity providers to secure and maintain the best possible rates on the app. Monitor competitor products, pricing, and campaigns; propose and implement strategic and tactical changes to maintain market share. Plan and execute roadshows and on-ground activities, in coordination with Marketing, to drive brand visibility and customer acquisition. Partnerships & Commercial Development Identify, evaluate, and onboard new partners and products to expand the market's product offering and drive incremental growth. Lead commercial negotiations with prospective and existing partners, vendors, and service providers, securing favorable commercial terms. Draft, negotiate, and finalize partnership agreements and commercial contracts, working with Legal/Compliance as required. Obtain all necessary internal and external approvals for new partnerships, products, and commercial agreements prior to execution and launch. Operations & Customer Experience Monitor and optimize the onboarding-to-transaction funnel, ensuring it is adequately managed at every stage. Conduct testing (UAT) on the app for new product launches and feature releases, providing structured feedback to Product and Tech teams. Escalate app issues affecting the market to the Product team and track them through to resolution. Manage and respond to customer queries across channels in a timely and professional manner. Resolve customer complaints and escalations, working with internal teams as required. Ensure all incentives, prizes, or benefits promised during marketing campaigns are delivered to customers at campaign close. Cross-Functional Coordination & Reporting Liaise with Product, Marketing, and Tech teams to define and prioritize country-specific requirements. Maintain accurate MIS/dashboards and generate regular reports with meaningful, actionable insights for leadership. Plan and run marketing campaigns on the app, jointly accountable with Marketing for delivery against agreed timelines, budgets, and growth outcomes. Obtain all necessary approvals from the relevant municipality/regulatory authority prior to launching marketing campaigns on the a<br>pp.

???? We're Hiring: Agribusiness Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior About UsWe are an innovation-driven organization dedicated to advancing sustainable agriculture, food production, and agribusiness solutions. By combining modern farming practices, technology, supply chain excellence, and strategic partnerships, we deliver high-quality agricultural products and services that support food security, environmental stewardship, and long-term business growth. The Role We are seeking an experienced Agribusiness Manager to lead agribusiness operations, commercial strategy, and business development initiatives across the agricultural value chain. The ideal candidate will oversee production planning, supply chain coordination, market development, financial performance, and stakeholder engagement while driving operational efficiency and sustainable growth. Key Responsibilities Develop and implement agribusiness strategies, operational plans, and commercial initiatives aligned with organizational objectives. Manage agricultural operations, production planning, procurement, logistics, inventory, and distribution activities to ensure efficient business performance. Collaborate with Farming Operations, Supply Chain, Procurement, Sales, Marketing, Finance, Quality Assurance, Sustainability, and Executive Leadership to achieve business goals. Identify market opportunities, customer needs, and industry trends to support business expansion and product diversification. Build and maintain strong relationships with farmers, suppliers, distributors, cooperatives, government agencies, and strategic partners. Monitor key performance indicators (KPIs) including production output, crop yields, operational efficiency, profitability, sales performance, inventory levels, and customer satisfaction. Oversee budgeting, financial forecasting, cost control, pricing strategies, and profitability analysis for agribusiness operations. Ensure compliance with agricultural regulations, food safety standards, environmental requirements, sustainability initiatives, and company policies. Optimize agricultural supply chains through demand planning, procurement strategies, inventory management, and logistics coordination. Leverage agricultural technologies, precision farming tools, ERP systems, data analytics, and business intelligence platforms to improve operational performance. Prepare operational reports, financial analyses, production forecasts, market assessments, and strategic recommendations for senior leadership. Lead, mentor, and develop agribusiness teams while fostering a culture of innovation, collaboration, accountability, and continuous improvement. Drive sustainability initiatives that enhance resource efficiency, environmental stewardship, and long-term agricultural productivity. Requirements Bachelor's degree in Agriculture, Agribusiness, Agricultural Economics, Business Administration, Supply Chain Management, or a related field. Master's degree or professional certifications in Agribusiness Management, Agricultural Sciences, Supply Chain, Project Management, or related disciplines are advantageous. Minimum 5 years of experience in agribusiness, agricultural operations, food production, supply chain, farm management, or related roles. At least 2 years of experience managing agricultural operations, agribusiness teams, or commercial farming initiatives preferred. Strong understanding of agribusiness operations, agricultural production, supply chain management, procurement, financial planning, and market development. Experience with ERP systems, agricultural management software, Microsoft Office Suite, Power BI, analytics platforms, and reporting tools. Knowledge of precision agriculture, sustainable farming practices, food safety standards, environmental regulations, and agricultural technologies is advantageous. Strong leadership, communication, analytical, negotiation, financial management, and stakeholder engagement skills. Ability to manage multiple priorities while balancing operational efficiency, sustainability, profitability, and customer expectations. Ability to work independently and effectively in remote and hybrid environments. What We Offer Flexible remote/hybrid work opportunity within the United Arab Emirates. Competitive compensation package. Professional development and agribusiness leadership growth opportunities. Exposure to modern agriculture, sustainable farming, digital transformation, and enterprise agribusiness initiatives. Collaborative culture focused on innovation, operational excellence, sustainability, and continuous improvement. Opportunity to shape agribusiness strategies that drive agricultural productivity, food security, and long-term business success.

???? We're Hiring: Agency Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior About UsWe are a growth-oriented organization committed to delivering exceptional products and services through strong partnerships, customer-centric solutions, and operational excellence. Our teams collaborate across sales, marketing, operations, customer success, finance, and leadership to build high-performing agency networks that drive sustainable business growth. The Role We are seeking an experienced Agency Manager to lead the development, performance, and expansion of our agency network. The ideal candidate will be responsible for recruiting, onboarding, managing, and supporting agency partners while driving sales performance, ensuring operational compliance, and fostering long-term business relationships. Key Responsibilities Develop and implement agency management strategies, partner engagement plans, and growth initiatives aligned with organizational objectives. Recruit, onboard, train, and develop agency partners to ensure successful business performance and long-term collaboration. Build and maintain strong relationships with agency principals, partners, and key stakeholders. Monitor agency performance, sales results, productivity, customer satisfaction, and operational effectiveness using key performance indicators (KPIs). Collaborate with Sales, Marketing, Operations, Customer Success, Finance, Compliance, and Executive Leadership to achieve business goals. Identify growth opportunities, market trends, and customer needs to expand agency business and improve market penetration. Provide coaching, performance feedback, and ongoing support to agency partners to maximize productivity and profitability. Ensure agency compliance with company policies, contractual obligations, regulatory requirements, and quality standards. Manage agency agreements, performance reviews, incentive programs, and business development initiatives. Resolve operational issues, customer escalations, and partner concerns while maintaining strong business relationships. Prepare sales forecasts, performance reports, market analyses, business reviews, and strategic recommendations for senior leadership. Leverage CRM platforms, sales analytics tools, Microsoft Office Suite, Power BI, and reporting systems to monitor performance and identify improvement opportunities. Lead continuous improvement initiatives to enhance agency operations, partner engagement, and customer experience. Requirements Bachelor's degree in Business Administration, Marketing, Sales, Management, Finance, or a related field. Master's degree or professional certifications in Sales Management, Business Development, Leadership, or Project Management are advantageous. Minimum 5 years of experience in agency management, channel sales, business development, account management, insurance, financial services, retail, or related industries. At least 2 years of experience managing agency networks, channel partners, or sales teams preferred. Strong understanding of agency management, channel development, partner relationship management, sales operations, and performance management. Experience with CRM systems, sales performance tools, Microsoft Office Suite, Power BI, and business analytics platforms. Strong leadership, communication, negotiation, coaching, analytical, and stakeholder management skills. Ability to develop partner relationships while achieving sales, profitability, and customer satisfaction objectives. Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment. Ability to work independently and effectively in remote and hybrid environments. What We Offer Flexible remote/hybrid work opportunity within the United Arab Emirates. Competitive compensation package. Professional development and leadership growth opportunities. Exposure to strategic partnership development, channel expansion, and business transformation initiatives. Collaborative culture focused on innovation, accountability, customer success, and continuous improvement. Opportunity to build high-performing agency partnerships that contribute to long-term business growth.

Job Title: Online Reputation Manager Reports To: Head of Marketing / Communications / PRDepartment: Marketing / Public Relations<br>Job Summary:We are seeking a highly skilled and strategic Online Reputation Manager with a telecom industry background to oversee and enhance the digital presence of both our company and executive leadership. This role involves monitoring, managing, and improving online reputation through SEO, digital PR, content strategy, and crisis management. The ideal candidate will have extensive experience in telecom reputation management, handling brand perception, executive reputation, crisis mitigation, and data-driven strategies to safeguard and enhance our online presence. Key Responsibilities:1. Online Reputation Monitoring & Analysis:Monitor and track online conversations, reviews, and mentions of the company and key executives across search engines, news portals, and social media platforms. Conduct regular sentiment analysis and create reputation scorecards to measure brand perception. Benchmark the company’s reputation against telecom industry competitors and provide actionable insights.2. Search Engine & Content Management:Ensure positive content ranks on the first two pages of search results while pushing down negative content using SEO techniques. Develop and execute content strategies, including blogs, PR articles, executive interviews, and thought leadership pieces. Oversee the management and updating of corporate and executive Wikipedia pages, ensuring accuracy and compliance.3. Social Media & Review Management:Track and respond to customer reviews on Google, Trustpilot, Glassdoor, and other relevant platforms. Engage with customers and followers across social media to improve brand trust and executive credibility. Develop crisis response plans and handle escalations for viral issues or negative brand trends.4. Crisis & Risk Management:Develop proactive strategies to mitigate risks, including brand attacks, negative press, and misinformation. Establish protocols for handling public relations crises, coordinating with legal and PR teams. Monitor and take down fake profiles, impersonations, and defamatory content related to the company and executives.5. Executive Reputation Management:Manage the personal online reputation of key executives, ensuring positive brand positioning. Develop and execute a personal branding strategy for leadership, including industry thought leadership, speaking engagements, and digital presence enhancement. Monitor and address any misinformation, attacks, or negative press related to executives.6. Stakeholder & Cross-Functional Collaboration:Work closely with marketing, PR, legal, and customer service teams to ensure consistent brand messaging. Liaise with external PR agencies, SEO firms, and digital partners to enhance reputation initiatives.7. Reporting & Performance Metrics:Provide weekly and monthly ORM reports, tracking sentiment shifts, media exposure, and key performance indicators. Establish measurable ORM KPIs such as search ranking improvements, positive review percentage growth, and crisis resolution efficiency. Key Requirements:Bachelor’s degree in Marketing, Communications, Public Relations, or related field. Master’s degree is a plus.5+ years of experience in online reputation management, digital PR, or brand protection, preferably in the telecom industry. Strong SEO, content strategy, and digital marketing knowledge. Proven experience managing crisis communications and risk mitigation. Expertise in Google search rankings, social media monitoring tools, and ORM software (e.g., Brandwatch, Meltwater, Hootsuite, or similar). Excellent analytical, communication, and stakeholder management skills. Ability to work in high-pressure environments and respond quickly to reputational threats. Preferred Qualifications:Experience in corporate and executive reputation management in telecom. Familiarity with legal considerations related to defamation, data privacy, and content removal. Background in media relations and online PR strategies.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><ul><li><p>Manage demolition projects from project award through final handover.</p></li><li><p>Plan, organize, and monitor all project activities to ensure completion within schedule and budget.</p></li><li><p>Lead project engineers, site engineers, supervisors, HSE officers, and subcontractors.</p></li><li><p>Prepare and monitor project execution plans, work programs, manpower deployment, and resource allocation.</p></li><li><p>Coordinate with clients, consultants, Dubai Municipality, DEWA, RTA, Trakhees, and other relevant authorities for approvals and project requirements.</p></li><li><p>Ensure compliance with UAE regulations, company policies, HSE standards, and approved method statements.</p></li><li><p>Review project drawings, demolition methodologies, risk assessments, and work schedules before execution.</p></li><li><p>Monitor project progress and implement corrective actions whenever required.</p></li><li><p>Control project costs, variations, procurement activities, and material utilization.</p></li><li><p>Conduct regular site inspections and project review meetings.</p></li><li><p>Ensure quality standards are maintained throughout project execution.</p></li><li><p>Prepare weekly and monthly progress reports for management and clients.</p></li><li><p>Resolve technical and operational issues to avoid project delays.</p></li><li><p>Maintain excellent client relationships and ensure high customer satisfaction.</p></li><li><p>Support tendering and project planning activities whenever required.</p></li><li><p>Ensure timely project close-out, documentation, and final handover.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><ul><li><p>Bachelor's Degree in Civil Engineering.</p></li></ul><ul><li><p><strong>Minimum 5–10 years of UAE experience as a Project Manager</strong> in demolition and/or major civil construction projects.</p></li><li><p>Proven experience managing multiple demolition projects simultaneously.</p></li><li><p>Strong knowledge of demolition methodologies, structural dismantling, temporary works, and heavy equipment operations.</p></li><li><p>Thorough understanding of Dubai Municipality regulations, demolition permits, authority approvals, and HSE requirements.</p></li><li><p>Strong leadership, planning, budgeting, and organizational skills.</p></li><li><p>Experience managing project schedules using Primavera P6 and/or MS Project.</p></li><li><p>Excellent communication and stakeholder management skills.</p></li><li><p>Ability to work under pressure and deliver projects within deadlines.</p></li><li><p>Valid UAE Driving License is mandatory.</p></li><li><p>Immediate joiners will be given preference.</p></li></ul><p><strong>Preferred Skills</strong></p><ul><li><p>Experience in high-rise, commercial, industrial, and villa demolition projects.</p></li><li><p>Strong contract administration and commercial awareness.</p></li><li><p>Knowledge of FIDIC contracts.</p></li><li><p>Risk management and project planning expertise.</p></li><li><p>Excellent negotiation and decision-making skills.</p></li><li><p>Proficiency in AutoCAD, MS Office, Primavera P6, and MS Project.</p></li></ul><p></p></section>

Job Description<br><br>Synopsis<br><br>Reporting to the Head of Offer, the Project Manager – Offer Management is responsible for the end-to-end delivery of technology projects across the Offer portfolio, including Revenue Management, Pricing, Network Planning, and Ancillaries. The role ensures projects are delivered on time, within budget, and to the required quality standards while driving measurable business value.<br><br>Working within the PMO governance framework, the Project Manager will collaborate closely with commercial, distribution, and technology stakeholders, acting as the key liaison across teams and third-party partners. Given the portfolio's reliance on core airline systems, strong hands-on expertise in the Amadeus Altéa PSS ecosystem is essential.<br><br>Accountabilities<br><br>Lead the successful delivery of one or more projects within scope, budget, timeline, and quality objectives. Drive benefits realisation and business value from project outcomes. Develop and maintain integrated project plans aligned to business objectives. Lead requirements, scoping, and solution-definition activities in partnership with business and technology teams. Manage initiatives involving Amadeus Altéa PSS and adjacent offer, retailing, and distribution platforms. Evaluate and address complex project risks and issues accurately and objectively. Build and maintain effective stakeholder relationships across multiple business functions. Ensure timely and accurate project communications, governance updates, and reporting. Manage project scope, change control, risks, dependencies, assumptions, and issues. Oversee project financials and identify opportunities to improve delivery efficiency. Provide regular project and portfolio reporting in line with PMO standards. Partner with internal teams, vendors, and Amadeus to ensure successful delivery outcomes. Support post-implementation activities, including lessons learned, project closure, and benefits tracking. <br><br>Qualifications<br><br>Education & Experience<br><br>Bachelor's degree in Computer Science, Engineering, Business Administration, Information Technology, or a related discipline. Minimum 5+ years of project management experience delivering complex technology and business transformation programmes. Experience within an airline, travel technology, or aviation environment, with exposure to Revenue Management, Pricing, Network Planning, Ancillary Products, or Airline Retailing systems. Mandatory: Strong hands-on experience delivering projects within the Amadeus Altéa PSS ecosystem (Reservations, Inventory, Departure Control) and related commercial platforms. Experience managing Amadeus and third-party vendors as delivery partners. Knowledge of modern airline retailing concepts, including NDC, Offer & Order Management, is advantageous. Effective interpersonal skills including collaborating, team building, and communication skills to build strong relationships with stakeholders. Strong analytical, planning, and organisational skills with an ability to manage competing demands PMP, PRINCE2, or equivalent project management certification is preferred. <br><br>Additional Information<br><br>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.<br><br>To learn more visit www.etihad.com<br><br>Recruitment Fraud Alert<br><br>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

Company Description Digi Tax is an e-invoicing service provider licensed by tax authorities in multiple markets to deliver seamless, compliant invoicing solutions for businesses of all sizes. The platform enables organizations to generate and transmit e-invoices and meet complex reporting requirements from a single, integrated system. Built for reliability and scalability, Digi Tax supports fast-growing, digital-first enterprises operating in highly regulated environments. By automating compliance workflows, the company helps clients save time, reduce errors, and maintain focus on growth while keeping pace with evolving tax mandates.<br>Role Description The Partnerships Manager is a full-time, on-site role based in the United Arab Emirates. This role involves identifying, developing, and managing strategic partnerships with key stakeholders, including technology providers, enterprise clients, and channel partners. The Partnerships Manager will own the end-to-end partner lifecycle: sourcing opportunities, negotiating agreements, coordinating onboarding, and tracking joint performance. Day-to-day responsibilities include collaborating with sales and product teams to design partner propositions, maintaining strong account relationships, resolving partner issues, and preparing regular performance and pipeline reports. The role also involves market research, competitive analysis, and participation in industry events to expand Digi Tax’s partner ecosystem and enhance revenue and market presence.<br>Qualifications<br>Must-Have Requirements (Please do not apply unless you meet all of the below)<br>Proven strategic partnerships leader with 5–7+ years of experience, including at least 3 years dedicated to building and scaling strategic partnerships within the UAE. Demonstrated success in creating partnership ecosystems from scratch that generate measurable revenue, customer acquisition, and long-term business growth. Strong existing network across the UAE with the ability to quickly establish commercial relationships with Government and semi-government entities, Tax consultants and accounting firms, Law firms, ERP providers and System Integrators, Marketplaces and e Commerce platforms, Fin Techs and payment gateways, Banks and financial institutions,Telecom providers Business councils, chambers of commerce, and free zones Proven experience designing and executing a partnership strategy and roadmap, including identifying priority partner segments, defining partnership models, and building scalable engagement programs. Ability to define, implement, and continuously optimize partnership KPIs, including sourced pipeline, influenced revenue, partner activation, joint marketing activities, partner engagement, certifications, referrals, and ROI. Demonstrated ability to negotiate and close strategic commercial agreements that create long-term value for both organizations. Strong commercial mindset with a track record of driving organic growth through indirect sales channels and strategic alliances. Comfortable operating in a fast-paced, high-growth environment with ambitious targets and measurable outcomes.<br>Preferred Qualifications<br>Strong account management and stakeholder engagement skills, with the ability to nurture executive relationships and maximize partner success. Excellent communication, presentation, negotiation, and influencing skills, with confidence engaging C-level executives and senior government stakeholders. Strong analytical and commercial acumen, with experience measuring partnership performance, forecasting pipeline, and making data-driven decisions. Previous experience within B2B Saa S, Fin Tech, Tax Technology, Regulatory Technology, ERP, or enterprise software environments is highly desirable. Ability to work cross-functionally with Sales, Marketing, Product, Customer Success, Operations, and Executive Leadership to build successful go-to-market initiatives. Experience developing partner enablement programs, joint go-to-market plans, co-marketing campaigns, incentive structures, and executive business reviews. Bachelor's degree in Business, Marketing, Economics, Engineering, or a related discipline. An MBA or relevant professional certifications are considered an advantage. Professional proficiency in English is essential. Arabic is a strong advantage, and additional regional languages are a plus.

About the Role As Kamel Pay scales across multiple products and into new geographies, we are looking for a Product Manager. Arabic fluency is a non-negotiable requirement for this role given the nature of our current projects and the markets we serve. You will sit across all Kamel Pay products and work closely with our commercial, sales, operations, and customer-facing teams alongside the product and engineering organisation. In addition to your core product responsibilities, you will support Arabic-language sales discovery calls and government-facing meetings. You will report directly to the Chief Technology and Product Officer and work closely with department heads across Sales, VAS, Operations, Customer Support, Compliance, Marketing and Engineering.<br>What You Will DoProduct Management• Own product requirements and priorities, with particular attention to Arabic-language market needs.• Work with the BA team and engineering to define, scope, and ship product improvements across Kamel Pay's payroll, prepaid card, and payments suite.• Conduct structured product discovery — customer interviews, competitor research, and market mapping — independently.• Translate feedback from front-line teams and clients into structured product briefs and backlog items.• Identify patterns across products and surface them as candidate roadmap items for engineering teams. Arabic-Language & Commercial Support• Support Arabic-language sales discovery calls and government-facing meetings, acting as the product voice in the room.• Communicate product capabilities, use cases, and integration pathways fluently in Arabic to government entities and enterprise clients.• Help translate requirements gathered in Arabic into structured briefs for internal teams.<br>Cross-Functional Coordination• Embed across UAE teams — attend Sales pipeline reviews, VAS briefings, Operations standups, Customer Support escalation meetings, and partner sync calls.• Capture, log, and structure product feedback, feature requests, and operational pain points from front-line teams.• Deliver regular written summaries to the CTPO covering top themes, urgent escalations, and emerging client needs.• Support partner and government meetings by attending, taking structured notes, and ensuring follow-ups are tracked and closed.<br>What You Bring Required• Arabic — native or fully fluent (written and spoken). This is non-negotiable.• English — working proficiency required alongside Arabic.• 4–6 years of relevant experience in product management, fintech, banking, payments, or B2B Saa S.• Strong written communicator — you can summarise a 60-minute meeting into a concise note that captures the signal.• High product and technical literacy — you can follow a transaction flow, read API documentation, and explain technical concepts to non-technical colleagues.• Comfortable operating in a fast-moving startup environment across multiple workstreams simultaneously. Strongly Preferred• Working knowledge of the UAE financial services ecosystem — banks, processors, regulators, government entities.• Experience working with or selling to government entities or semi-government bodies in the UAE.• Familiarity with payroll, prepaid cards, expense management, or remittance products.• Prior experience in a regulated environment (fintech, banking, payments, or insurance).<br>What This Role Is Not To be clear about scope, this role is intentionally focused. You will not be:• A salesperson — you will not own pipeline or close deals.• A product operations coordinator — you will own product decisions, not just relay them.• A Customer Success Manager — you will not own commercial relationships with banks or processors.• An end-user customer support agent — you will not handle worker or cardholder complaints directly. You are the Arabic-fluent product leader who connects our market ambitions to the product organisation.