CS Cart Jobs in UAE

Barza Consulting is partnering with a leading fintech institution in Dubai to recruit an experienced IT Governance Manager.<br>This is an exciting opportunity for a technology governance professional to play a key role in strengthening IT governance frameworks, ensuring regulatory compliance, and driving effective technology risk management within a fast-paced and innovative fintech environment.<br>Key Responsibilities Develop, implement, and maintain IT governance frameworks, policies, and standards aligned with business and regulatory requirements. Ensure compliance with applicable regulatory frameworks, industry standards, and internal governance policies. Oversee IT risk management activities, including risk assessments, controls, and remediation initiatives. Monitor technology governance processes and recommend continuous improvements. Collaborate with technology, risk, compliance, audit, and business teams to ensure effective governance and control. Prepare governance reports, dashboards, and presentations for senior management and governance committees. Support internal and external audits and ensure timely closure of audit findings. Promote governance best practices across the technology function.<br>Requirements Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.8+ years of experience in IT governance, technology risk, IT audit, or information security within the banking, financial services, or fintech sector. Strong knowledge of governance frameworks such as COBIT, ITIL, ISO 27001, and technology risk management practices. Familiarity with regulatory requirements applicable to financial institutions in the UAE. Excellent stakeholder management, communication, and analytical skills. Relevant professional certifications such as COBIT, CISA, CRISC, CGEIT, or ITIL are highly desirable.

HLB HAMT is looking for a skilled and detail-oriented IT Auditor to join our IT Audit / Risk Advisory team in the UAE. The role involves supporting IT audit engagements, IT General Controls (ITGC) reviews, cybersecurity assessments, GRC evaluations, and compliance advisory assignments for clients across various industries.<br>Key Responsibilities:• Conduct IT audits, ITGC reviews, cybersecurity assessments, and technology risk reviews• Evaluate controls related to access management, change management, backup, incident management, and IT operations• Support ISO 27001, ISO 22301, GRC, and compliance assessments• Prepare audit workpapers, risk-control matrices, findings, and management reports• Identify control gaps and provide practical recommendations for improvement• Support third-party risk assessments, cloud security reviews, and technology risk engagements<br>Requirements:• Bachelor’s degree in IT, Computer Science, Cybersecurity, Information Systems, or related field• Experience in IT Audit, Risk Advisory, Cybersecurity, or Compliance roles• Strong understanding of IT General Controls (ITGC) and technology risk management• Knowledge of ISO 27001, ISO 22301, GRC frameworks, and cybersecurity controls• Certifications such as CISA, CISM, CRISC, CISSP, ISO Lead Auditor, or equivalent are preferred• Strong analytical, documentation, and client communication skills<br>If you are interested in this opportunity, please share your profile with us.

HLB HAMT is looking for a skilled and detail-oriented IT Auditor to join our IT Audit / Risk Advisory team in the UAE. The role involves supporting IT audit engagements, IT General Controls (ITGC) reviews, cybersecurity assessments, GRC evaluations, and compliance advisory assignments for clients across various industries.<br>Key Responsibilities:• Conduct IT audits, ITGC reviews, cybersecurity assessments, and technology risk reviews• Evaluate controls related to access management, change management, backup, incident management, and IT operations• Support ISO 27001, ISO 22301, GRC, and compliance assessments• Prepare audit workpapers, risk-control matrices, findings, and management reports• Identify control gaps and provide practical recommendations for improvement• Support third-party risk assessments, cloud security reviews, and technology risk engagements<br>Requirements:• Bachelor’s degree in IT, Computer Science, Cybersecurity, Information Systems, or related field• Experience in IT Audit, Risk Advisory, Cybersecurity, or Compliance roles• Strong understanding of IT General Controls (ITGC) and technology risk management• Knowledge of ISO 27001, ISO 22301, GRC frameworks, and cybersecurity controls• Certifications such as CISA, CISM, CRISC, CISSP, ISO Lead Auditor, or equivalent are preferred• Strong analytical, documentation, and client communication skills<br>If you are interested in this opportunity, please share your profile with us.

About the Company x Cube is a Fintech company based in the UAE, dedicated to enhancing the competitiveness of Capital Markets in the UAE by introducing the latest financial technologies and innovations to the region. With its origins as a market maker, x Cube has since expanded its scope, utilizing its expertise in Capital Markets to provide a brokerage platform that leverages cutting-edge technologies.<br>About the Role The IT Internal Auditor be working closely with the Head of Internal Audit, you'll help strengthen our technology assurance capability by developing automated monitoring, applying data analytics, assessing technology and cybersecurity risks, and providing independent assurance over the systems that support our brokerage platform and trading technology.<br>Responsibilities Develop and maintain the IT Internal Audit Risk Assessment and identify key technology and cybersecurity risks. Support the development of a risk-based IT Internal Audit Plan. Plan and conduct audits covering cybersecurity, infrastructure, networks, applications, databases, cloud, integrations, access management, and IT operations. Assess vulnerabilities, control weaknesses, security gaps, and technology risks. Provide assurance over the security, availability, resilience, and integrity of critical systems, including x Cube’s mobile application and web platform. Review areas including network security, vulnerability management, incident response, database security, disaster recovery, and third-party technology risks. Develop continuous auditing and monitoring tools using automation, data analytics, dashboards, scripts, alerts, and exception reporting. Communicate findings and recommendations to management and follow up on agreed corrective actions. Support the Head of Internal Audit in providing technology and cybersecurity assurance to senior management and the Board Audit Committee.<br>Qualifications Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, Computer Engineering, Information Systems, or a related field.<br>Required Skills Strong knowledge or practical experience in several of the following areas:Cybersecurity and penetration testing Digital forensics and incident investigation Data analytics, automation, scripting, or programming<br>Preferred Skills Professional certifications are preferred but not mandatory, including:CISA, CISSP, CEH, OSCP, Security+, CCNA, CCSP, cloud certifications (AWS/Azure/Google Cloud), digital forensics certifications, or other relevant IT and cybersecurity certifications.<br>*Suitably qualified Emirati candidates will be given preference. Applications from all qualified candidates are welcome.

� IT Support Officer???? Location: UAE ???????????? Employment Type: Full-time / Part-time???? About the Role We’re looking for a motivated and customer-focused IT Support Officer to join our growing IT team ????In this role, you'll provide first-line technical support to employees, troubleshoot hardware and software issues, and help ensure the smooth operation of the organization's IT systems. You'll work closely with internal teams to resolve technical problems and deliver excellent user support. This is a great opportunity to build your IT career in a collaborative and fast-paced environment ???????? Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems Troubleshoot hardware, software, printer, and network-related issues ????Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Create and manage user accounts, passwords, and system access permissions Assist with Microsoft 365, email, and remote support services Escalate complex technical issues to senior IT staff when necessary Document support requests, resolutions, and technical procedures accurately Perform routine system maintenance, updates, and software installations Ensure timely resolution of IT issues while delivering excellent customer service✅ What We're Looking For Strong troubleshooting and analytical skills ????Good understanding of Windows operating systems, Microsoft 365, and computer hardware Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and VPNFamiliarity with Active Directory, ticketing systems, and remote support tools is an advantage Excellent communication and customer service skills Ability to prioritize tasks and work independently or as part of a team Positive attitude with a willingness to learn and develop ???????? Qualifications Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) Previous experience in IT support, help desk, or desktop support is preferred Entry-level candidates with relevant internships or academic projects are encouraged to apply Certifications such as Comp TIA A+, Microsoft, ITIL, or Cisco are an advantage???? Why Join Us? Flexible full-time or part-time working arrangements ????Supportive and collaborative work environment ????Opportunities for professional development and career growth Hands-on experience with enterprise IT systems and technologies Competitive salary and comprehensive employee benefits???? How to Apply Ready to grow your career as an IT Support Officer? ????Send your CV and feel free to include examples of your technical skills, IT certifications, troubleshooting experience, internships, academic projects, or other relevant achievements.able de la conception, de la configuration et de l’optimisation des systèmes audio pour différents projets audiovisuels et digitaux. Au quotidien, vous assurerez le choix des microphones et des équipements, la mise en place des chaînes audio, le réglage des niveaux, l’enregistrement et le mixage, ainsi que la résolution des problèmes techniques sur site. Vous collaborerez avec les équipes de production, de développement et de design pour garantir une qualité sonore cohérente avec les exigences des projets et des client·e·s. Vous participerez à des tests acoustiques, à la calibration des systèmes Audio-Visuels (AV) et à la documentation technique des installations. Ce poste à temps plein est basé sur site à Mfoundi. Qualifications Maîtrise des principes d’ingénierie audio et de l’utilisation des microphones (choix, placement, calibration) pour différents environnements et usages. Compétences en conception et intégration de systèmes Audio-Visuels (AV) et en acoustique pour optimiser la qualité sonore des espaces et des installations. Expérience en sound design (création, traitement et montage des sons) pour des applications multimédia, digitales ou audiovisuelles. Connaissance des outils et logiciels audio professionnels (stations audionumériques, plugins, processeurs de

Business Development Manager – Computer Vision & AI Solutions Location: Dubai, United Arab Emirates Experience: 5+ Years Industry: Artificial Intelligence, Computer Vision, IT Infrastructure, Networking, Smart Cities<br>About the Role We are seeking a dynamic and results-oriented Business Development Manager to drive the growth of our AI Inference Solution across the UAE region. The ideal candidate will have a strong background in enterprise sales, channel development, and solution selling within the AI, Computer Vision, Networking, or IT Infrastructure industry.<br>The candidate will be responsible for identifying new business opportunities, developing strategic partnerships, engaging with system integrators, consultants, and government organizations, and driving end-to-end sales for AI-powered Computer Vision solutions. Key Responsibilities Develop and execute business development strategies to expand the company's presence across the GCC region. Identify and develop new opportunities in Smart Cities, Intelligent Transportation Systems (ITS), Safe City, Critical Infrastructure, Retail, Manufacturing, Logistics, Airports, Ports, and Oil & Gas sectors. Build and maintain relationships with government entities, enterprise customers, system integrators, distributors, consultants, and technology partners. Promote AI Inference solutions, Computer Vision platforms, Edge AI hardware Prepare business proposals, technical-commercial presentations, and customer demonstrations and Site Work closely with OEMs, ISVs, and strategic technology partners to develop joint go-to-market initiatives. Achieve assigned revenue, margin, and customer acquisition targets.<br>Required Qualifications Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.5+ years of experience in Business Development, Enterprise Sales, or Channel Sales Strong understanding of AI, Computer Vision, Edge AI, Video Analytics, GPU Computing, Networking, and Data Centre solutions. Existing relationships with system integrators, government organizations, enterprise customers, and channel partners will be highly preferred. Excellent communication, negotiation, presentation, and stakeholder management skills. Self-driven with strong business acumen and the ability to work independently.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong> 1 . Quotation &amp; LPO</strong></p><ul><li><p>Prepare quotations as requested by the HOD and the Refilling Associate Team.</p></li><li><p>Track LPO expiry dates and coordinate with clients for renewals.</p></li><li><p>Communicate with clients regarding renewals, POs, and quotations as required for annual RENT contract renewals.</p></li><li><p>Monthly basis quote.</p></li><li><p>New RFQ/preparing/gathered all documents needed as per client requirement.</p><p><strong>2 . (Daily Task)</strong></p></li></ul><ul><li><p>Assist the Technical Support Manager (HOD) with daily operational and technical tasks.</p></li><li><p>Respond to daily emails, including complaints, inquiries, and general communication.</p></li><li><p>Supporting the team with the incoming daily encounter tasks from the client.</p></li><li><p>Coordinate and review daily notes (with no notes/no refill) in the refilling work map.</p></li><li><p>Reassign refilling schedules for team members on leave by adjusting dates (1st–29th) and coordinating with temporary covering personnel. Adjust or reschedule refilling dates based on daily requests from various teams.</p></li><li><p>Support technicians during installations and maintenance by providing accurate location and contact details.</p></li><li><p>Prepare all RFQ documentation required by clients, including completing forms and gathering all necessary supporting documents.</p></li><li><p>PO log (running, no LPO) for ENBD /EIB as requested by client (always need to update)</p></li><li><p>Ensured and provided LPO details to the team if needed (especially the monthly LPO renewal quote before the LPO.</p><br></li></ul><p><strong>Weekly &amp; Monthly report</strong></p><ul><li><p>Receive monthly commission reports from the Accounts Department, distribute them to the team, and verify the accuracy of details and computations.</p></li><li><p>Assist in preparing weekly ACTIVE/CANCEL reports, monthly/yearly plans, evaluations, and other documents required by the HOD.</p></li><li><p>Review all cancelled clients: confirm cancellation reasons, verify receipt of cancellation communication, contact clients for clarification, offer alternative products, coordinate machine collection, and update reasons in the ERP.</p></li><li><p>Requesting monthly Access, yearly gate pass, and all the documents required by the client</p></li><li><p>Attendance sheet (all refilled team members need to be checked for the deduction)</p><ul><li><p>Prepare leave clearance documents for the refilling team</p></li><li><p>Handle PED design requests: coordinate with clients for vector logos, liaise with Marketing, and coordinate with Purchasing for printing (including “Sales of the Month” photos).</p></li><li><p>Provide cross-functional support to Accounts, including online portal submissions for DN/LPO processing, and verify/edit DN entries with PO numbers.</p></li><li><p>Prepare and provide supplier evaluation forms as requested by clients.</p></li><li><p>Tracking location or update/everyday 3x a day.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>speed</p></li><li><p> accuracy</p></li><li><p>multitasking ability</p></li><li><p>strong understanding. </p></li></ul><p></p></section>

Role Description This part-time IT Support Engineer role is a hybrid position based in Abu Dhabi, with a mix of on-site work at hospitality client locations and some work-from-home flexibility. The IT Support Engineer will provide day-to-day technical and help desk support for staff, diagnose and resolve hardware, software, and network issues, and respond to user requests via phone, email, and ticketing systems. Responsibilities include monitoring system performance, assisting with user account management, supporting POS and property management systems, and escalating complex issues when necessary. The role also involves documenting incidents and solutions, maintaining asset records, and collaborating with other IT team members to ensure reliable and secure IT operations across hospitality environments. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills, including experience responding to and resolving user issues. Candidates should possess solid Information Technology and System Administration skills, such as managing user accounts, devices, and basic server or network configurations. Candidates should possess advanced Troubleshooting skills, with the ability to diagnose and resolve hardware, software, and connectivity problems efficiently. Candidates should possess clear communication and customer service skills, with the ability to support non-technical users in a professional hospitality setting. Relevant qualifications such as a diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience. Certifications like Comp TIA A+, Network+, or Microsoft/Windows-related credentials are beneficial. Experience with hotel or hospitality systems (e.g., POS, PMS, reservation platforms) is an advantage. Ability to work flexibly in a hybrid setup in Abu Dhabi and manage priorities in a fast-paced, service-oriented environment.

Role Description The Vice President Information Technology at Scent Lab will provide strategic leadership and oversight for all IT functions, ensuring technology supports business growth and customer experience. This part-time, hybrid role is based in Sharjah, with a mix of on-site presence and work-from-home flexibility. Day-to-day responsibilities include defining and executing IT strategy, managing IT operations and infrastructure, overseeing key technology projects, and aligning systems with business and security requirements. The role will collaborate with executive leadership to plan technology investments, optimize digital tools, and support data and e-commerce initiatives. The Vice President Information Technology will also establish governance, policies, and best practices to ensure reliable, secure, and scalable technology across the organization. Qualifications Demonstrated expertise in Information Technology and IT Management, with experience overseeing enterprise systems and infrastructure. Proven ability to develop and execute IT Strategy and Strategic Planning that support overall business objectives. Strong Project Management skills, including leading cross-functional technology initiatives from concept to implementation. Experience in a consumer products, retail, or e-commerce environment is highly beneficial. Knowledge of cybersecurity, data privacy, and cloud-based solutions, with a focus on reliability and scalability. Excellent leadership, communication, and stakeholder management skills, including the ability to influence senior management. Ability to work effectively in a hybrid setup in Sharjah, collaborating with both on-site and remote teams. Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degree or relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Act as first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person</p></li><li><p>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals for staff</p></li><li><p>Set up and manage user accounts, email, and access permissions under IT policy guidance</p></li><li><p>Troubleshoot hardware, software, operating system, and connectivity issues, escalating complex problems to the System Administrator</p></li><li><p>Support video conferencing, meeting room AV equipment, and collaboration tools used for internal and inter-agency coordination</p></li><li><p>Maintain IT asset inventory (hardware, software licenses, warranties) and track service requests/tickets</p></li><li><p>Assist with onboarding/offboarding of staff — provisioning equipment, accounts, and access</p></li><li><p>Perform routine maintenance: software updates, antivirus checks, backups verification on end-user devices</p></li><li><p>Follow and help enforce IT security policies (password practices, device encryption, phishing awareness) in line with UAE government cybersecurity standards</p></li><li><p>Document recurring issues and solutions to build a internal knowledge base</p></li><li><p>Coordinate with vendors for repairs, replacements, and warranty claims</p></li><li><p>Support IT rollouts and digital initiatives tied to CCAO citizen service programs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or Bachelor's degree in IT, Computer Science, or related field</p></li><li><p>1–4 years' experience in IT support/helpdesk role, government sector experience a plus</p></li><li><p>Working knowledge of Windows/macOS, Microsoft 365, Active Directory (user-level administration), and basic networking (LAN/Wi-Fi/VPN troubleshooting)</p></li><li><p>Familiarity with ticketing systems (e.g., ServiceNow, Freshservice, or similar)</p></li><li><p>Basic understanding of cybersecurity hygiene and UAE government IT compliance expectations</p></li><li><p>CompTIA A+/Network+ or equivalent certification preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong customer service orientation and patience with non-technical staff</p></li><li><p>Quick, methodical troubleshooting under time pressure</p></li><li><p>Good communication skills, especially explaining technical issues simply</p></li><li><p>Reliability, discretion, and attention to confidentiality (handling government/citizen-related data and devices)</p></li><li><p>Team player, comfortable escalating issues appropriately</p></li></ul><p><br></p><p></p></section>

<p>​Charterhouse are working in partnership with a leading international event technology company, providing comprehensive, full-service solutions across the entertainment technology sector and supporting a diverse portfolio of local and international markets. Our client is looking to hire a Senior Infrastructure and Technology Engineer to join their Middle East team. </p><p><b>About the Role</b> </p><p>The Senior Infrastructure &amp; Technology Engineer will be responsible for maintaining, supporting and continuously improving the technology environment across the region. The role will provide hands-on expertise across infrastructure, networking, Microsoft 365, Windows Server, cybersecurity, business applications and end-user computing, as well as ensuring reliable, secure and resilient IT services while delivering 2nd and 3rd line technical support to employees and senior stakeholders. </p><p> </p><p>In addition, the role will deliver local and regional technology projects, identify opportunities for automation and process improvement, and evaluate emerging technologies such as Artificial Intelligence and Microsoft Copilot. The Engineer will also coordinate with local and international vendors, communicate technical concepts effectively to both technical and non-technical audiences, and manage competing priorities in a fast-paced environment. </p><p><b>About You</b> </p><p>The ideal candidate will have 5+ years’ experience in a senior infrastructure, systems or technology operations role, with strong knowledge of Microsoft 365, Windows Server, enterprise networking, cloud technologies, Active Directory and Entra ID. The candidate should have a proven track record delivering infrastructure projects, troubleshooting complex issues and providing excellent support to stakeholders, with strong communication and the ability to manage competing priorities. Experience with cybersecurity, AV technologies, automation, AI tools, ITIL or Cisco would be advantageous.</p>

A leading group of Hospitals and Clinics in Abu Dhabi is seeking an experienced and strategic Director of Information Technology (IT) to lead its technology function and drive digital innovation across clinical and corporate operations. This leadership opportunity is ideal for a forward-thinking IT executive with a strong healthcare background and a proven track record in managing complex IT environments, digital transformation programs, cybersecurity, and healthcare information systems.<br>Key Responsibilities Strategic Leadership<br>Develop and execute the organization's IT strategy in alignment with business objectives. Lead digital transformation initiatives to enhance operational efficiency and patient experience. Provide strategic technology guidance to senior leadership and key stakeholders. Establish and maintain IT governance, policies, and best practices.<br>IT Infrastructure & Operations<br>Oversee all aspects of IT infrastructure, networks, cloud services, and end-user support. Ensure availability, performance, scalability, and security of all technology systems. Manage IT vendors, contracts, and service delivery standards.<br>Healthcare Systems Management<br>Lead the implementation, optimization, and integration of Hospital Information Systems (HIS), Electronic Medical Records (EMR/EHR), ERP platforms, and clinical applications. Partner with clinical and operational leaders to deliver technology-enabled solutions. Ensure data integrity, accessibility, and interoperability across systems.<br>Cybersecurity & Compliance<br>Develop and maintain robust cybersecurity frameworks and disaster recovery plans. Ensure compliance with healthcare regulations, data privacy requirements, and industry standards. Identify and mitigate technology-related risks across the organization.<br>Team & Financial Management<br>Lead, mentor, and develop a high-performing IT team. Manage IT budgets, technology investments, and resource planning. Drive continuous improvement initiatives and foster a culture of innovation.<br>Qualifications & Experience Education<br>Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Master's degree in Business Administration, Information Systems, or a related discipline is preferred.<br>Experience<br>Minimum 12–15 years of progressive IT experience, including at least 5 years in a senior leadership role. Previous experience within a hospital, healthcare, or highly regulated environment is strongly preferred. Deep understanding of healthcare applications, infrastructure management, cybersecurity, cloud technologies, and enterprise architecture.<br>Preferred Certifications<br>ITILPMPCISSPCISMCOBITMicrosoft Azure, AWS, or equivalent cloud certifications<br>Competencies<br>Strategic and commercial mindset Strong leadership and stakeholder management skills Excellent communication and influencing abilities Project and change management expertise Analytical thinking and problem-solving skills Ability to lead complex technology transformations

Key Responsibilities Identify and develop new business opportunities for IT services and technology solutions. Generate and manage a strong sales pipeline through networking, prospecting, and strategic partnerships. Engage with customers to understand their business challenges and recommend tailored IT solutions. Prepare and deliver compelling presentations, proposals, RFP/RFI responses, and commercial offers. Negotiate contracts and successfully close deals to achieve and exceed revenue targets. Build and maintain strong relationships with key decision-makers and stakeholders. Collaborate with technical, delivery, and marketing teams to ensure successful client engagements. Identify upselling and cross-selling opportunities within existing accounts. Provide market intelligence, customer feedback, and competitive insights to support business growth. Required Qualifications Bachelor's Degree in IT, Computer Science, Business Administration, or a related field. MBA is an added advantage.8+ years of experience in IT Sales and Business Development. Proven success in selling IT Services, Cloud Solutions, Digital Transformation, and Enterprise Technology Solutions. Demonstrated experience in generating and closing IT services business in the UAE market. Skills & Competencies Strong understanding of IT Services, Cloud Technologies and Digital Transformation. Excellent communication, presentation, negotiation, and stakeholder management skills. Ability to build trusted relationships with C-level executives and decision-makers. Self-motivated, target-oriented, and capable of managing multiple opportunities simultaneously. Strong analytical and problem-solving abilities. What We're Looking For A highly motivated business development professional who thrives in a fast-paced environment, understands the UAE technology landscape, and can consistently deliver revenue growth through strategic client acquisition and relationship management.<br>UAE Market Experience (Mandatory)

MAIN OBJECTIVE OF ROLE<br><br>To oversee the day-to-day operations of flydubai’s IT service desk which includes managing a team of IT service desk technicians who provide technical support to the organization's employees, managing the service desk's incident and service requests management processes, and ensuring that the service desk meets or exceeds the organization's service level agreements.<br><br>Key Responsibilities<br><br>Develops and maintains incident and service requests management processes and ensuring that the service desk adheres to these processes. Sets and monitors service level agreements and key performance indicators for the service desk, such as call volume, missed calls, response times, and resolution times. Identifies areas for improvement in the service desk's operations and makes recommendations for changes to improve efficiency and effectiveness. Communicating with stakeholders, including senior management and other departments, to ensure that the service desk's operations align with the organization's goals. Coordinates and collaborates with other IT teams, such as network and security teams, to ensure the smooth operation of the service desk and the organization's IT systems. Develops and recommends service desk policies and procedures and oversees its implementation. Identifying and implementing process improvements to increase efficiency and customer satisfaction. Develops and updates the knowledge base used by the service desk technicians. Manages all high severity incidents including post incident review of major incidents. Supervises user access management on applications, Office 365 Admin Center and active directory service for users & groups creation, deletion, and suspension. Analyses trends in Service Desk requests and generate statistical monthly report. Provides after office hours support as needed. Administers and maintains agility in ITSM tool customization, and automation.<br><br>Qualifications<br><br>Bachelor's Degree (3+ years) Degree in Computer Science or Information Technology Fluent in English & Arabic ITSM system, Manage Engine, Summit IT, Service Now Years with qualifications: 5 - 7 years ITIL Practitioner certification<br><br>COMPETENCIES<br><br>Customer Focus Teamwork Effective Communication Personal Accountability & Commitment to achieve Resilience & Flexibility (Can do attitude)<br><br>Isr Requirements<br><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

External Job Description<br><br>ADVANCED CONCEPTS is an entity within EDGE dedicated to the design and deployment of advanced, innovative technologies. ADVANCED CONCEPTS is fast-tracking the development of high-technology autonomous systems, including three Medium Endurance, High Altitude, fixed-wing unmanned aerial systems, a family of precision loitering munitions, a cost- effective family of cruise missiles, and a range of guided artillery munitions.<br><br>Core Accountabilities:<br><br>Install, configure, and maintain server and OS to ensure optimal performance and reliability Manage user accounts, permissions, and access controls, providing technical support and troubleshooting as needed. Manage and maintain databases, ensuring data integrity, backups, and recovery processes are in place. Develop and execute backup strategies and disaster recovery plans to protect organizational data. Regularly apply updates and patches to operating systems and applications to maintain security and performance Manage changes to the IT environment in a structured manner to minimize disruption and ensure system integrity. Respond to and resolve system incidents and outages quickly, minimizing impact on business operations. Monitor system performance, implement optimizations, and ensure high availability of services. Maintain accurate documentation of system configurations, processes, and procedures for future reference Work closely with IT support staff and other departments to resolve issues and support organizational needs. Contribute to the development and enforcement of IT policies and best practices within the organization. Provide training and guidance to users on system functionalities and best practices. Liaise with vendors for system purchases, upgrades, and support services. Stay updated on industry trends and technologies, recommending enhancements to improve system efficiency and effectiveness.<br><br>Experience<br><br>Minimum 5 years in IT infrastructure administration with a focus on servers and system management for a mid-sized organization3 years in a system management role for a mid-sized organization<br><br>Knowledge / Qualification<br><br>Bachelor’s in computer Science, Information Technology or other related fields,Certification in a relevant subject is preferable, e.g., Microsoft Certified Windows Server, CCNA, VCP. Strong understanding of NIST 800-53 and CNSSI 1253Strong understanding of data classification Understanding of IPSEC, SSL, PKI and other encryption-based technologies Can clearly demonstrate least privilege access<br><br>Key Skills<br><br>Proficient with virtualization technologies (e.g., VMware, Hyper-V) for server deployment and management Stronger knowledge of server and network infrastructure including Windows and Linux Strong knowledge of Microsoft Active Directory and Exchange Infrastructure. Knowledge of networking protocols and configuration (TCP/IP, DNS, DHCP) Stronger knowledge with backup and recovery solutions. Strong understanding of data security zones Understanding of data encryptors and data diodes Strong understanding of Identity Access Management (IAM) & Role Based Access Controls (RBAC)

External Job Description<br><br>ADVANCED CONCEPTS is an entity within EDGE dedicated to the design and deployment of advanced, innovative technologies. ADVANCED CONCEPTS is fast-tracking the development of high-technology autonomous systems, including three Medium Endurance, High Altitude, fixed-wing unmanned aerial systems, a family of precision loitering munitions, a cost- effective family of cruise missiles, and a range of guided artillery munitions.<br><br>Core Accountabilities:<br><br>Install, configure, and maintain server and OS to ensure optimal performance and reliability Manage user accounts, permissions, and access controls, providing technical support and troubleshooting as needed. Manage and maintain databases, ensuring data integrity, backups, and recovery processes are in place. Develop and execute backup strategies and disaster recovery plans to protect organizational data. Regularly apply updates and patches to operating systems and applications to maintain security and performance Manage changes to the IT environment in a structured manner to minimize disruption and ensure system integrity. Respond to and resolve system incidents and outages quickly, minimizing impact on business operations. Monitor system performance, implement optimizations, and ensure high availability of services. Maintain accurate documentation of system configurations, processes, and procedures for future reference Work closely with IT support staff and other departments to resolve issues and support organizational needs. Contribute to the development and enforcement of IT policies and best practices within the organization. Provide training and guidance to users on system functionalities and best practices. Liaise with vendors for system purchases, upgrades, and support services. Stay updated on industry trends and technologies, recommending enhancements to improve system efficiency and effectiveness.<br><br>Experience<br><br>Minimum 5 years in IT infrastructure administration with a focus on servers and system management for a mid-sized organization3 years in a system management role for a mid-sized organization<br><br>Knowledge / Qualification<br><br>Bachelor’s in computer Science, Information Technology or other related fields,Certification in a relevant subject is preferable, e.g., Microsoft Certified Windows Server, CCNA, VCP. Strong understanding of NIST 800-53 and CNSSI 1253Strong understanding of data classification Understanding of IPSEC, SSL, PKI and other encryption-based technologies Can clearly demonstrate least privilege access<br><br>Key Skills<br><br>Proficient with virtualization technologies (e.g., VMware, Hyper-V) for server deployment and management Stronger knowledge of server and network infrastructure including Windows and Linux Strong knowledge of Microsoft Active Directory and Exchange Infrastructure. Knowledge of networking protocols and configuration (TCP/IP, DNS, DHCP) Stronger knowledge with backup and recovery solutions. Strong understanding of data security zones Understanding of data encryptors and data diodes Strong understanding of Identity Access Management (IAM) & Role Based Access Controls (RBAC)

Position: IT System Administrator<br><br>JPC 6194<br><br>Location: Abu Dhabi<br><br>Experience:4+ Years<br><br>Job Required<br><br>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting client operations. Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data Bachelor's degree in Information Technology, Computer Science, or related field3 6 years' experience as a System Administrator. Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data<br><br>Skills: as per the JD

Position: IT System Administrator<br><br>JPC 6194<br><br>Location: Abu Dhabi<br><br>Experience:4+ Years<br><br>Job Required<br><br>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting client operations. Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data Bachelor's degree in Information Technology, Computer Science, or related field3 6 years' experience as a System Administrator. Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data<br><br>Skills: as per the JD

Our client Primealley is looking for a Technical Support Engineer to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely resolution of support requests. The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and the ability to communicate clearly with users, internal teams, and vendors. Key Responsibilities Provide L1/L2 technical support for user, system, and network-related issues. Troubleshoot connectivity issues including LAN, WAN, Wi-Fi, VPN, and internet access. Assist users with access issues, IP configuration, device setup, and basic hardware/software problems. Monitor system and network performance and respond to alerts or reported issues. Log, track, and update support tickets, ensuring timely follow-up and closure. Escalate complex technical issues to senior technical teams when required. Support configuration and basic troubleshooting of routers, switches, firewalls, and access points. Coordinate with ISPs, vendors, and internal teams for issue resolution or service requests. Maintain basic technical documentation, troubleshooting steps, and support records. Ensure users receive clear updates and professional support throughout the resolution process. Required Skills & Knowledge Good understanding of TCP/IP, DHCP, DNS, NAT, VLANs, and basic routing concepts. Good hands-on knowledge of routers, switches, firewalls, and Wi-Fi access points. Familiarity with Cisco, Mikro Tik, Ubiquiti, HP, Huawei, Fortinet, Sophos, or similar technologies. Experience with ticketing systems and technical support processes. Basic knowledge of network monitoring tools such as PRTG, Zabbix, or Solar Winds is preferred. Good understanding of cybersecurity and IT best practices. Preferred Qualifications Bachelor’s degree in Computer Science, IT, Telecom, or a related field.1–3 years of relevant technical support, IT support, or network support experience. Certifications such as CCNA, MTCNA, JNCIA, or similar will be preferred. Proficiency in English. Fluency in Urdu/Hindi/Arabic is a plus. Soft Skills:Strong troubleshooting and analytical skills. Good communication skills for dealing with users and vendors. Ability to work independently and as part of a team. Good time management and task prioritization. Professional attitude and willingness to learn.

Requirements• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.• Minimum 5 years of professional IT experience.• Previous experience within a Construction Company, Main Contractor, or Engineering organization is highly preferred.• Strong experience managing Microsoft Windows Server, Active Directory, DNS, DHCP, Group Policy, and Microsoft 365.• Extensive experience with virtualization technologies (VMware / Hyper-V).• Strong knowledge of enterprise networking including, LAN/WAN, VPN, Firewalls, VLANs, Switching, Routing, and Wireless Networks • Proven experience implementing and maintaining cybersecurity controls.• Experience with Endpoint Security, Antivirus Solutions, Email Security, MFA, Data Loss Prevention, Access Control, and Security Monitoring • Experience administering cloud services including Microsoft Azure and Microsoft 365.• Experience with ERP systems.• Experience implementing document management systems.• Ability to manage IT vendors and service providers.• Strong knowledge of software licensing and IT asset management.• Experience developing internal systems and automating business processes.• Knowledge of database administration (SQL Server or equivalent). Key Responsibilities• Manage the Company's complete IT infrastructure.• Develop and implement the Company's IT strategy.• Protect all Company information and digital assets.• Implement cybersecurity policies and monitor security risks.• Design and maintain secure network architecture.• Administer servers, storage, virtualization, and cloud environments.• Ensure business continuity through backup and disaster recovery planning.• Develop and maintain internal software solutions.• Manage ERP implementation and integration.• Support digital transformation initiatives.• Establish IT governance, policies, and procedures.• Ensure compliance with cybersecurity best practices.• Monitor system performance and proactively resolve issues.• Lead IT projects from planning through implementation.• Manage software licensing and IT procurement.• Oversee vendor relationships and third-party service providers.• Manage user access rights and information security controls.• Protect confidential Company information against cyber threats.• Maintain high system availability with minimal downtime.• Provide technical leadership and support across all Company departments.