CSS developer Jobs - Abu Dhabi UAE

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Registration Authority (RA) is responsible for the registration and licensing of market entities, real properties, mortgages, land, leases, and securities within the Global Market. The RA also maintains statutory registers and serves as a trusted source of information for stakeholders. The Head of Digital Products is accountable for defining, delivering, and continuously enhancing the Registration Authority’s digital products and platforms. The role ensures that all digital solutions are secure, user-centric, scalable, and aligned with ADGM’s strategic objectives, regulatory obligations, and stakeholder needs. <strong>Key Responsibilities:</strong> <strong>Strategic Responsibilities:</strong> Define and execute the digital product strategy in alignment with ADGM and Registration Authority objectives. Develop, maintain, and continuously refine a prioritized digital product roadmap. Identify opportunities for innovation, automation, and service optimization across RA digital services. Monitor industry trends, emerging technologies, and best practices to inform strategic decision-making and future product development. <strong> Operational Responsibilities:</strong> Lead the full end-to-end product lifecycle, from concept and requirements definition through delivery, launch, and post-implementation optimization. Manage product requirements, including documentation, validation, governance, and sign-off. Oversee agile delivery processes, including sprint planning, backlog management, prioritization, UAT coordination, and release management. Drive user-centric and service-design-led approaches across all digital platforms to improve usability and operational efficiency. Define, track, and report on Objectives and Key Results (OKRs) and product performance metrics. Provide operational and functional support to key internal and external user groups. Ensure timely resolution of defects, incidents, and enhancement requests. <strong>Stakeholder &amp; Collaboration Responsibilities</strong> Act as the primary point of contact for digital products between the Registration Authority, ADGM technology teams, and external vendors or partners. Engage and manage senior stakeholders, ensuring alignment, clear communication, and effective dependency management. Gather, assess, and prioritize stakeholder and user feedback to drive continuous improvement and value realization. <strong>People Management Responsibilities:</strong> Lead, coach, and develop a high-performing digital product team. Set clear objectives and performance expectations aligned with organizational goals. Conduct regular performance reviews and provide timely, constructive feedback. Mentor and develop high-potential and critical talent to support succession planning. Address performance issues promptly and decisively. <strong>Information Security Responsibilities:</strong> Comply fully with ADGM Information Security policies, standards, and procedures. Ensure the confidentiality, integrity, and availability of ADGM information at all times. Embed security-by-design principles into all digital products and platforms. Promote information security awareness and best practices within the team</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor’s degree in Business, Computer Science, Engineering, or a related field. Master’s degree preferred, with exposure to Data, Analytics, AI, or Machine Learning. SAFe and/or Certified Scrum Product Owner (CSPO) certification. <strong>Experience &amp; Skills:</strong> Minimum 12 years’ experience in digital product management or digital transformation roles. Strong hands-on experience with agile and iterative delivery methodologies. Proven experience managing complex digital platforms and services. Experience with Salesforce, Power BI, and application development. Demonstrated experience working within regulated or compliance-driven environments. Strong analytical, problem-solving, and decision-making skills. Excellent communication, stakeholder management, and leadership capabilities. </p><p></p></section>

Project Framing & Execution Strategy\n•\tDesign and develop the Group Project Assurance process, defining the assurance requirements of the early stages of the Project termed 'Front End Loading (FEL)' providing direction and advice to Group Companies on all Project Assurance related matters.\n•\tTranslate of business objectives into Project objectives, Project categorisation, Project initiation, Option identification, assessment and selection, Project Execution strategy and plan development against Group Project Standards & Guidelines and the ADNOC Value Assurance Process (VAP), with specific focus on the assurance of the Project Execution Plan (PEP) reviewing and assuring the Organizational Strategies and Plans, Contracting Strategies and Plans, Execution Strategies and Plans and Project Controls Strategies and Plans.\n•\tEnsure that all aspects in projects risk profile including scope, location, complexity, level of equipment standardization/repeatability, etc. are accounted for in the scope of the Assurance Plan and scale of the associated activities are risk dependent and fit for purpose.\n•\tEnsure all non-standard risks are identified and additional assurance activities and deliverables are in planned to mitigate the risk.\n•\tAdvice the IPC and MIC on the Project Assurance process FEL. Drive the development and utilisation of the Project assurance process by the business and projects teams for each project based on complexity and risk assurance level. \n•\tPro-actively liaise with all businesses on business strategies and priorities, planning and resourcing of the Value Assurance Reviews (VAR’s) and Value Improvement Processes to match the risk profile of the projects and specific concerns of the Decision makers.\n•\tLead Value Assurance Reviews (VAR’s) for projects covering the business and project risk spectrum including report out to senior management levels. \n•\tProvides Technical advice to BLD for interface with IPC, MIC, & other group functions. \n \nSupervision\n•\tPlan, supervise and coordinate all activities in the assigned area to meet functional objectives.\n•\tTrain and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.\n \nBudgets\n•\tProvide input for preparation of the Function/Division/Department/Section budgets, assist in the implementation of the approved Budget, and work plans to deliver objectives.\n•\tInvestigate and highlight any significant variances to support effective performance and cost control. \n \nPolicies, Systems, Processes & Procedures\n•\tImplement approved Function/Division/Department/Section policies, processes, systems, standards and procedures in order to support execution of the work programs in line with Company and International standards.\n \n \nPerformance Management\n•\tContribute to the achievement of the approved Performance Objectives for the Function/Division/Department/ Section in line with the Company Performance framework.\n \nInnovation and Continuous Improvement\n•\tDesign and implement new tools and techniques to improve the quality and efficiency of operational processes.\n•\tIdentify improvements in internal processes against best practices in pursuit of greater efficiency in line with best industry standards in order to define intelligent solutions for issues confronting the function.\n\nHealth, Safety, Environment (HSE) and Sustainability\n•\tComply with relevant HSE policies, procedures, controls, applicable legislation, and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.\n\n Reports\n•\tProvide inputs to prepare Function/Division/Department/Section MIS and progress reports for Company Management.\n

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced HR Officer to oversee the daily HR operations for our UAE business. The successful candidate will have solid experience managing HR administration, visa processing, employee relations, labor law compliance, payroll coordination, and HR documentation within a diversified or conglomerate business environment. Candidates with experience in large UAE groups operating across multiple industries such as construction, real estate, landscaping, hospitality, manufacturing, retail, interior fit-out, or engineering will be highly preferred. <strong>Key Responsibilities</strong> <strong>HR Operations</strong> Manage end-to-end HR operational activities. Handle employee onboarding, confirmations, transfers, promotions, resignations, and offboarding. Maintain employee files and HR documentation. Ensure compliance with company HR policies and UAE regulations. Prepare HR reports and monthly dashboards. <strong>UAE Labour Law &amp; Compliance</strong> Ensure compliance with UAE Labour Law and company policies. Maintain employment contracts and amendments. Handle disciplinary cases and employee grievances. Support HR audits and compliance activities. <strong>Visa &amp; Immigration</strong> Coordinate employment visa applications, renewals, and cancellations. Process Emirates ID applications and renewals. Coordinate medical fitness and labor approvals. Liaise with PROs and government authorities. Ensure all employee documentation remains valid. <strong>HR Administration</strong> Maintain HRIS records with complete accuracy. Monitor attendance, leave management, overtime, and employee records. Prepare HR letters, salary certificates, NOCs, and employment verification letters. Coordinate payroll inputs with the Finance department. <strong>Recruitment &amp; Onboarding </strong>Coordinate interview schedules. Prepare offer letters and employment contracts. Complete onboarding documentation. Conduct employee induction. <strong>Employee Relations</strong> Respond to employee HR inquiries. Support employee engagement activities. Conduct exit interviews. Assist managers with HR-related matters. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Human Resources, Business Administration, or related field. Minimum 5 years of HR Operations experience within the UAE. Strong understanding of UAE Labour Law. Hands-on experience with UAE employment visa processes. Experience coordinating with government authorities and PROs. Experience using HRIS/ERP systems. Strong Microsoft Office skills (Excel, Word, PowerPoint). Excellent communication and organizational skills. <strong>Preferred Industry Experience</strong> Candidates from diversified UAE group companies with experience across sectors such as: Real Estate Construction Interior Fit-Out Landscaping Manufacturing Hospitality Retail Facilities Management Engineering Developer/Contracting Organizations <strong>Mandatory Requirements</strong> Minimum 5 years of UAE HR Operations experience Strong knowledge of UAE Labour Law Hands-on experience with employment visas, Emirates ID, MOHRE processes, and HR administration Experience working in diversified or conglomerate organizations Excellent English communication skills (Arabic is an advantage) </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p><strong>Job Summary: </strong></p><p>For our customer, one of the largest digital transformation companies in the region, we are seeking an experienced and dynamic Service Delivery Manager (SDM) with a strong background in End User Support to lead and optimise IT service delivery across our organisation. This role is ideal for someone who began their career in a technical role and successfully transitioned into service delivery management, bringing deep expertise in technology, user experience, and operational excellence. The successful candidate will manage the Service Desk, End User Support Services, and Identity &amp; Access Management (IAM), ensuring high levels of customer satisfaction and alignment with business objectives. Proven success in transformation initiatives, award-winning service delivery, or recognised achievements will be highly valued. </p><br><p><strong>Key Responsibilities:</strong></p><ul><li><p>Lead and manage day-to-day End User Support operations, including Service Desk, desktop support, and IAM services.</p></li><li><p>Define and manage SLAs, OLAs, and KPIs for IT services to ensure consistent, high-quality service delivery.</p></li><li><p>Act as the primary point of contact for all service-related escalations and for communication with key stakeholders.</p></li><li><p>Drive continuous improvement initiatives to enhance service performance, user satisfaction, and operational efficiency.</p></li><li><p>Collaborate with cross-functional teams and vendors to align IT services with business needs and strategic objectives.</p></li><li><p>Implement ITIL-based service management best practices and ensure compliance with internal and external standards.</p></li><li><p>Develop and deliver service reporting dashboards and conduct regular reviews with business and IT leadership.</p></li><li><p>Manage service improvement projects and transformation initiatives to deliver measurable business outcomes.</p></li><li><p>Provide leadership for a geographically distributed team, fostering a customer-centric, accountable culture.</p></li><li><p>Support budgeting, resource planning, and vendor management within the scope of end-user support services.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>10–15 years’ overall IT experience, with a significant portion in end-user support and service delivery management.</p></li><li><p>Proven track record of managing Service Desk operations, IAM, and desktop and end-user support teams.</p></li><li><p>Experience leading transformation programmes, tool migrations, or process optimisations with tangible outcomes.</p></li><li><p>Solid background in project management, with the ability to deliver initiatives on time and within scope.</p></li><li><p>Recognised for achievements, awards, or industry recognition in service delivery or customer experience.</p></li><li><p>Excellent communication, stakeholder management, and leadership skills.</p></li><li><p>Background in hands-on technical roles (such as desktop support and systems administration) before moving into SDM roles is highly desirable.</p></li><li><p>Strong understanding of ITIL, with certifications such as ITIL v3/v4 preferred.<br></p></li></ul><p>We are committed to fostering a diverse and inclusive workplace and welcome applications from all qualified candidates. As part of our commitment to improving gender diversity, we particularly encourage women to apply. All applications will be assessed on merit, based on skills, experience, and suitability for the role.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Customer Service &amp; Front Desk</strong></p><ul><li><p>Greet all students, members, and potential members when they enter the lobby and assist visitors in a timely manner.</p></li><li><p>Manage telephone calls professionally, take and relay messages, redirect calls to appropriate staff, and respond to enquiries about the company and its services.</p></li><li><p>Manage WhatsApp messages and enquiries efficiently, document requests, confirm orders, and respond to customer questions.</p></li><li><p>Maintain a visitor registry and ensure accurate records.</p></li><li><p>Respond to customer enquiries regarding products, services, special offers, billing policies, and other customer service-related matters in person, via phone, email, or messaging platforms.</p></li><li><p>Effectively communicate member or operational issues to the appropriate staff.</p></li></ul><p><strong>Administrative &amp; Operational Support</strong></p><ul><li><p>Organize and maintain files, records, and updated documents including guest and external instructor profiles.</p></li><li><p>Oversee sorting and distribution of incoming mail and prepare outgoing mail, packages, and envelopes.</p></li><li><p>Maintain records of staff movement within the premises to ensure calls and visitors are directed appropriately.</p></li><li><p>Manage meeting rooms including scheduling, preparation, and ensuring cleanliness and readiness.</p></li><li><p>Maintain office inventories including stationery, consumables, and front desk supplies.</p></li><li><p>Perform clerical and administrative support such as photocopying, filing, typing, and data entry as directed by the Line Manager.</p></li><li><p>Record meeting minutes when required.</p></li></ul><p><strong>Membership, Sales &amp; System Management</strong></p><ul><li><p>Process payments for memberships, classes, and retail sales.</p></li><li><p>Organize bookkeeping documentation and issue invoices to customers.</p></li><li><p>Manage equipment reservations for members.</p></li><li><p>Maintain accurate membership and class records in the Customer Relationship Management (CRM) system.</p></li><li><p>Oversee sales of on-site storage and office rentals.</p></li></ul><p><strong>Facilities &amp; Operations Support</strong></p><ul><li><p>Ensure a safe environment by understanding and enforcing makerspace rules and policies.</p></li><li><p>Prepare class materials for instructors and support them during classes when required.</p></li><li><p>Maintain a clean and organized front desk, retail lobby, kitchen, and break areas.</p></li><li><p>Manage retail area operations including inventory, ordering, and merchandising.</p></li><li><p>Assist facilities staff with shop tours when required.</p></li><li><p>Complete daily shift checklists and end-of-shift reports.</p></li><li><p>Support operations at third-party premises when required.</p></li><li><p>Operate office equipment such as printers, photocopiers, POS machines, and lamination machines.</p></li><li><p>Perform any other duties assigned by the Direct Manager.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Education</strong></p><ul><li><p>Minimum High School Diploma required.</p></li><li><p>Diploma or Bachelor’s Degree in any discipline with relevant experience preferred.</p></li></ul><p><strong>Work Experience</strong></p><ul><li><p>Minimum 1 year of experience as a Receptionist or in a customer service-related role.</p></li><li><p>Experience in administrative, retail, hospitality, or restaurant environments preferred.</p></li><li><p>Experience in health club, salon, or hospitality services is strongly preferred.</p></li><li><p>Familiarity with the maker or creative community is an advantage.</p></li></ul><p><strong>Knowledge &amp; Skills</strong></p><ul><li><p>Sound knowledge of reception-related duties and administrative support functions.</p></li><li><p>Strong customer service skills with the ability to identify and meet customer needs.</p></li><li><p>Proficiency in Microsoft Office, Google tools, and Customer Management software.</p></li><li><p>Exceptional verbal and written communication skills.</p></li><li><p>Fluency in English and Arabic (spoken and written) preferred.</p></li><li><p>Excellent organizational, multitasking, and time management abilities.</p></li><li><p>Professional appearance with a positive and friendly attitude.</p></li><li><p>Ability to build relationships easily and create a welcoming environment.</p></li><li><p>Strong problem-solving skills and adaptability to change.</p></li></ul><p><br></p></li></ul><p></p></section>

<p><p>We are expanding our team and inviting highly skilled professionals to join us as a design director for a prominent mixed-use development project in the UAE. This role is integral to our success, offering an opportunity to lead and shape the design vision for a significant development. The design director will play a pivotal role in ensuring the project's success, working closely with our team and stakeholders to deliver an exceptional outcome.</p> <p><strong>Responsibilities:</strong><br> <li>Lead and manage the design team, providing strategic direction and ensuring the project's design vision is realized.</li> <li>Oversee the full project lifecycle, from concept design to IFC and construction support, ensuring compliance with international standards and local regulations.</li> <li>Manage and coordinate design risk management and change control processes, ensuring efficient and effective project delivery.</li> <li>Collaborate with multi-disciplinary teams, including architects, engineers, and consultants, to integrate design elements and ensure a cohesive project outcome.</li> <li>Review and approve design documents, ensuring they meet the project's requirements and quality standards.</li> <li>Provide design management expertise for fast-track and high-value projects, optimizing processes and resources.</li> <li>Engage with clients and stakeholders, representing the company's design expertise and maintaining strong relationships.</li> <li>Stay updated on industry trends, best practices, and emerging technologies to enhance the project's design and delivery.</li> <li>Mentor and develop junior design team members, fostering a culture of continuous improvement and knowledge sharing.</li> </p> <p><strong>Qualifications:</strong><br> <li>Bachelor's degree in architecture or engineering, with a master's degree in a relevant discipline preferred.</li> <li>Minimum 15 years of progressive experience in design and engineering, with a focus on large-scale and mega projects.</li> <li>Minimum 5 years in a senior leadership role, such as director, head of design, or engineering manager at large-scale developments.</li> <li>Professional certifications are advantageous, including PMP, RIBA, PE, LEED AP, or equivalent.</li> <li>Extensive experience in a PMC, engineering consultancy, or developer-led environment, with a strong understanding of full project lifecycles.</li> <li>In-depth knowledge of international standards, codes, and best practices, as well as local authority regulations in the UAE.</li> <li>Proven ability to lead and manage complex, multidisciplinary projects, with a track record of successful project delivery.</li> <li>Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain strong relationships.</li> <li>Proficiency in design management software and tools, with a willingness to stay updated on industry advancements.</li> </p></p><p></p>

<p><p>We are expanding our team and inviting highly skilled professionals to join us as a design director for a prominent mixed-use development project in the UAE. This role is integral to our success, offering an opportunity to lead and shape the design vision for a significant development. The design director will play a pivotal role in ensuring the project's success, working closely with our team and stakeholders to deliver an exceptional outcome.</p> <p><strong>Responsibilities:</strong><br> <li>Lead and manage the design team, providing strategic direction and ensuring the project's design vision is realized.</li> <li>Oversee the full project lifecycle, from concept design to IFC and construction support, ensuring compliance with international standards and local regulations.</li> <li>Manage and coordinate design risk management and change control processes, ensuring efficient and effective project delivery.</li> <li>Collaborate with multi-disciplinary teams, including architects, engineers, and consultants, to integrate design elements and ensure a cohesive project outcome.</li> <li>Review and approve design documents, ensuring they meet the project's requirements and quality standards.</li> <li>Provide design management expertise for fast-track and high-value projects, optimizing processes and resources.</li> <li>Engage with clients and stakeholders, representing the company's design expertise and maintaining strong relationships.</li> <li>Stay updated on industry trends, best practices, and emerging technologies to enhance the project's design and delivery.</li> <li>Mentor and develop junior design team members, fostering a culture of continuous improvement and knowledge sharing.</li> </p> <p><strong>Qualifications:</strong><br> <li>Bachelor's degree in architecture or engineering, with a master's degree in a relevant discipline preferred.</li> <li>Minimum 15 years of progressive experience in design and engineering, with a focus on large-scale and mega projects.</li> <li>Minimum 5 years in a senior leadership role, such as director, head of design, or engineering manager at large-scale developments.</li> <li>Professional certifications are advantageous, including PMP, RIBA, PE, LEED AP, or equivalent.</li> <li>Extensive experience in a PMC, engineering consultancy, or developer-led environment, with a strong understanding of full project lifecycles.</li> <li>In-depth knowledge of international standards, codes, and best practices, as well as local authority regulations in the UAE.</li> <li>Proven ability to lead and manage complex, multidisciplinary projects, with a track record of successful project delivery.</li> <li>Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain strong relationships.</li> <li>Proficiency in design management software and tools, with a willingness to stay updated on industry advancements.</li> </p></p><p></p>

<ul><li><p><strong>Key Responsibilities</strong></p><ul><li><p>Develop, update, and monitor detailed project schedules using Primavera P6 and MS Project</p></li><li><p>Track project progress and analyze schedule performance</p></li><li><p>Prepare weekly and monthly progress reports, dashboards, and recovery plans</p></li><li><p>Conduct delay analysis and support EOT claims preparation</p></li><li><p>Coordinate with project teams, consultants, contractors, and stakeholders</p></li><li><p>Monitor project planning and controls in line with contractual requirements</p></li><li><p>Ensure compliance with FIDIC and UAE contractual procedures</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s Degree in Civil Engineering or relevant discipline</p></li><li><p>Proven experience in PMC and Developer-side projects</p></li><li><p>Strong experience in:</p><ul><li><p>Large-scale residential developments</p></li><li><p>Horizontal infrastructure projects</p></li><li><p>High-rise and mixed-use developments</p></li><li><p>Waterfront developments</p></li></ul></li><li><p>Strong proficiency in Primavera P6, MS Project, and advanced Excel/reporting tools</p></li><li><p>Good understanding of FIDIC contracts, EOT claims, and delay analysis</p></li><li><p>UAE/GCC experience is preferred</p></li><li><p>PMP, PSP, or CMI certifications will be an added advantage</p></li></ul><p><strong>Preferred Industry Background</strong></p><p>Candidates from leading PMC, Developer, or Construction companies within the UAE/GCC region will be highly preferred.<br><strong>Mandatory Candidate Requirements:</strong></p><ul><li><p>Candidates must be strictly from “PMC and Developer companies” only</p></li><li><p>Experience in:</p><ul><li><p>Large-scale residential / horizontal developments</p></li><li><p>High-rise / mixed-use / infrastructure projects</p></li></ul></li><li><p>Strong knowledge in:</p><ul><li><p>Primavera P6</p></li><li><p>MS Project</p></li><li><p>Project Planning & Controls</p></li><li><p>FIDIC Contracts</p></li><li><p>EOT Claims & Delay Analysis</p></li></ul></li><li><p>UAE/GCC experience is must</p></li></ul>

<ul><li><p>Develop, update, and monitor detailed project schedules using Primavera P6 and MS Project</p></li><li><p>Track project progress and analyze schedule performance</p></li><li><p>Prepare weekly and monthly progress reports, dashboards, and recovery plans</p></li><li><p>Conduct delay analysis and support EOT claims preparation</p></li><li><p>Coordinate with project teams, consultants, contractors, and stakeholders</p></li><li><p>Monitor project planning and controls in line with contractual requirements</p></li><li><p>Ensure compliance with FIDIC and UAE contractual procedures</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s Degree in Civil Engineering or relevant discipline</p></li><li><p>Proven experience in PMC and Developer-side projects</p></li><li><p>Strong experience in:</p><ul><li><p>Large-scale residential developments</p></li><li><p>Horizontal infrastructure projects</p></li><li><p>High-rise and mixed-use developments</p></li><li><p>Waterfront developments</p></li></ul></li><li><p>Strong proficiency in Primavera P6, MS Project, and advanced Excel/reporting tools</p></li><li><p>Good understanding of FIDIC contracts, EOT claims, and delay analysis</p></li><li><p>UAE/GCC experience is preferred</p></li><li><p>PMP, PSP, or CMI certifications will be an added advantage</p></li></ul><p><strong>Preferred Industry Background</strong></p><p>Candidates from leading PMC, Developer, or Construction companies within the UAE/GCC region will be highly preferred.<br>Candidates must be strictly from “PMC and Developer companies” only</p><ul><li><p>Experience in:</p><ul><li><p>Large-scale residential / horizontal developments</p></li><li><p>High-rise / mixed-use / infrastructure projects</p></li></ul></li><li><p>Strong knowledge in:</p><ul><li><p>Primavera P6</p></li><li><p>MS Project</p></li><li><p>Project Planning & Controls</p></li><li><p>FIDIC Contracts</p></li><li><p>EOT Claims & Delay Analysis</p></li></ul></li><li><p>UAE/GCC experience is must</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Work closely with Invoicing Manager and Finance Operations Manager across Front Office, Middle Office, Back Office and Support Services to ensure invoices are reviewed, prepared and issued accurately in a high volume, quick turnaround trading environment</p></li><li><p>Review and approve complex pricing formulas and align internally with Front Office and externally with counterparties any discrepancies</p></li><li><p>Support preparation of management information, KPIs, invoicing reports</p></li><li><p>Understanding of more complex trade products is required to perform role effectively (Derivatives, complex derivative deals, Swaps, Bookouts)</p></li><li><p>Responsible for chasing of late payments and liaising directly with the counterparty</p></li><li><p>Assisting in the period and weekly financial close processes and reporting (Accounts Payable and Accounts Receivable)</p></li><li><p>Monitor trade settlement status and follow through on pending transactions for timely settlements.</p></li><li><p>Maintain updated broker settlement instructions for cash and securities for all markets</p></li><li><p>Serve as the primary point of contact for the Invoicing team, supporting the Operations and Tax teams to ensure accurate processing of indirect tax transactions and adherence to all applicable regulations</p></li><li><p>Support production of quarter and period-end reports in a timely fashion</p></li><li><p>Support daily global performance reporting and ad-hoc reporting requirements</p></li><li><p>Provide meaningful, actionable insight into business performance, trends and opportunities</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum 3 years' experience, of which at least 3 years’ experience in the oil and gas trading industry, <strong><u>should have Trading Organization experience</u></strong></p></li><li><p>Experience in preparing statutory accounts under IFRS and accounting standards</p></li><li><p>Chartered accountant with experience of the financial and exchange requirements</p></li><li><p>Industry knowledge -Specific experience with/understanding of key drivers, economics, and management practices of integrated oil industry</p></li><li><p>Commodities Trading knowledge - keeps up to date with international events and geo-political climate, accounting for trading commodities and financial instruments within the energy sector</p></li><li><p>Financial Knowledge - financial planning and strategy, managing profitability, quality management, promoting process improvement, forecasting, corporate finance, developing budgets, knowledge of financial reporting requirements (including financial reporting standards according to IFRS) to be able to produce financial and management accounts that accurately reflect the operations of the business</p></li><li><p>Systems Experience – SAP and CTRM platform desirable</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Coordinate <strong>end-to-end IT project activities</strong>, ensuring timely delivery within scope and budget.</p></li><li><p>Work closely with Project Managers, Business Analysts, Development, QA, Infrastructure, and Support teams.</p></li><li><p>Prepare and maintain <strong>project plans, schedules, trackers, RAID logs (Risks, Assumptions, Issues, Dependencies), and status reports.</strong></p></li><li><p>Organize<strong> project kick-offs, daily stand-ups, sprint planning, stakeholder meetings,</strong> and prepare meeting minutes.</p></li><li><p>Track project milestones, deliverables, and resource allocation.</p></li><li><p>Monitor project risks and escalate issues to management when required.</p></li><li><p>Coordinate with clients, vendors, and internal stakeholders to ensure smooth project execution.</p></li><li><p>Ensure compliance with organizational project governance, documentation, and quality standards.</p></li><li><p>Support<strong> requirement gathering, change requests, project documentation, and project closure activities.</strong></p></li><li><p>Assist in budget tracking, procurement coordination, and project reporting.</p></li><li><p>Maintain project dashboards and generate periodic progress reports for leadership.</p></li><li><p>Ensure effective communication among all project stakeholders throughout the project lifecycle.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p></li><li><p><strong>6+ years</strong> of experience in IT Project Coordination or Project Management.</p></li><li><p>Strong understanding of <strong>Software Development Life Cycle (SDLC)</strong>.</p></li><li><p>Experience working in <strong>Agile, Scrum, and Waterfall</strong> methodologies.</p></li><li><p>Proficiency in project management tools such as <strong>JIRA, Azure DevOps, Microsoft Project, Trello, or Asana</strong>.</p></li><li><p>Excellent documentation and reporting skills.</p></li><li><p>Strong communication, stakeholder management, and organizational skills.</p></li><li><p>Ability to manage multiple projects simultaneously in a fast-paced environment.</p></li><li><p>Experience coordinating geographically distributed teams is an advantage.</p></li><li><p>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Develop high-quality database solutions and ensure smooth production support</p></li><li><p>Create and maintain clean database releases</p></li><li><p>Work closely with cross-functional teams to understand and address database requirements</p></li><li><p>Utilize AWS DynamoDB for efficient database management</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum of 5 years of experience as a Database Developer with Production Support</p></li><li><p>Expertise in Oracle PL/SQL Developer, PostgreSQL, and strong understanding of RDBMS concepts</p></li><li><p>Proficient in data modeling and automation tools, particularly Liquibase</p></li><li><p>Experience with AWS DynamoDB is a plus</p></li><li><p>Knowledge of Microservices concepts, Java, and Springboot is desirable</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>TECHNICAL PROJECT MANAGER</strong></p><p>� Division: Technology &amp; Smart Services (TSS)</p><p>� Section/Function: Infrastructure &amp; Security Projects / PMO</p><p>� Reporting : Lead Project Manager / Infrastructure &amp; Security Program Lead</p><p>-----</p><p>� Role Purpose</p><p>The Technical Project Manager will lead the planning, coordination, and delivery of infrastructure, network, and cybersecurity projects within the Technology &amp; Smart Services (TSS) Division.</p><p>The role ensures successful execution of initiatives including AV upgrades, network modernization, data center enhancements, cloud projects, and security platform implementations in line with objectives, guidelines, and IT governance standards.</p><p>-----</p><p><strong>Key Responsibilities</strong></p><p>� Project Delivery</p><p>Manage end-to-end delivery of infrastructure projects including network refresh, AV upgrades, cloud migration, backup expansion, and security solutions (Palo Alto, F5, Cisco ISE, ExtraHop, Gigamon).</p><p>Oversee configuration, testing, deployment, and compliance with IT policies and standards.</p><p>-----</p><p><strong>� Governance &amp; Quality</strong></p><p>Ensure compliance with cybersecurity, ITSM (ISO 20000), and COBIT frameworks.</p><p><strong>� Stakeholder &amp; Vendor Management</strong></p><p>Coordinate with Infrastructure, Security, Cloud, DX, PMO teams, and external vendors.</p><p><strong>� Risk &amp; Change Management</strong></p><p>Manage project risks, issues, and change requests throughout the project lifecycle.</p><p><strong>� Documentation &amp; Handover</strong></p><p>Ensure project documentation, licenses, warranties, and configurations are properly archived.</p><p>Coordinate operational readiness and transition to IT Operations and Support teams.</p><p><strong>� Innovation &amp; Digital Experience</strong></p><p>Drive adoption of innovative technologies and digital solutions.</p><p>Enhance stakeholder experience through user-centric digital services.</p><p>-----</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor’s degree in Computer Engineering, Information Technology field. </p><p>�8–10 years managing infrastructure, network, and security projects in enterprise or government environments. </p><p>�Proven experience delivering multi-vendor datacenter, network, cybersecurity, and AV projects. �Experience working with architecture, security, and operations teams. Knowledge of waterfall and agile methodologies. </p><p>� Certifications / Tools PMP or PRINCE2 Practitioner (mandatory). CCNP, CISSP, ITIL, VCP, or equivalent preferred. Experience with PMO365, MS Project, Azure DevOps, Freshservice, and ServiceNow. </p><p>� Competencies Strong understanding of network, security, AV, and infrastructure technologies. Excellent project planning, risk management, and vendor coordination skills. Ability to manage multiple concurrent projects and priorities.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Manage the day-to-day handling of all customer inquiries via the website, walk-ins, WhatsApp, CRM-transferred calls, emails, and Instagram, with the objective of converting leads into sales, including the handling and preparation of third-party orders.</p></li><li><p>Manage housekeeping standards, ensuring all flowers and merchandise on display are of high quality, properly priced, and visually appealing.</p></li><li><p>Process customer payments promptly and accurately across all methods, ensuring timely entry into the ERP system. Follow up sales payment for retail client.</p></li><li><p>Coordinate and ensure timely dispatching of orders and ensure accurate preparation of related documents (Consumption and Delivery Notes).</p></li><li><p>Communicate detailed order instructions to florists and storekeepers to ensure orders meet specifications, accuracy and availability of supplies</p></li><li><p>Conduct quality checks on products prior to dispatch to ensure they meet customer expectations and packaging standards. Ensure all marketing materials (barcodes, stickers, greeting cards, etc.) are included before delivery.</p></li><li><p>Perform surveys from Survey Link, Google Reviews, and other platforms and analyze the feedback with plans for customer service improvement.</p></li><li><p>Conduct regular website performance checks using an internal checklist.</p></li><li><p>Prepare quotations for B2C/Retail inquiries and monitor the progress of orders, including payment confirmation, material purchasing, order preparation, and final approval until the scheduled pickup or delivery date.</p></li><li><p>Ensure packaging supplies are always fully stocked. Coordinate with Admin to re-stock when stock levels reach the re-order point.</p></li><li><p>Coordinate with third-party partners for product updates, order processing, inventory management, and monthly invoicing, ensure consumption is within agreed budget.</p><ul><li><p>Monitors and coordinate with Marketing Coordinator and Floral Designer the progress and Sales analysis, Satisfaction Surveys, benchmarking with competitors (pricing, customer service, product range, and promotions). Compile findings and provide actionable insights and recommendations to the General Manager to enhance customer experience and overall retail performance.</p></li><li><p>Act as the first point of contact for visitors by verifying their identity and purpose of visit, and coordinating with the relevant department. Control access to various departments of the business and remain vigilant to prevent unauthorized access, safety issues, or security incidents.</p></li><li><p>Assist with Wholesale Walk in clients invoicing and coordination.</p><ul><li><p>Ensuring compliance with the rules, regulations, and Operational Policies and Procedures of Camelia</p></li></ul></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Strong MS Office skills (Excel, Outlook, Word); Excellent Negotiation, oral &amp; written communication skills. Exceptional customer service skills </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, develop, maintain, and support Java backend services and APIs.</p></li><li><p>Analyze business requirements and define technical implementation approaches.</p></li><li><p>Develop middleware services using Test-Driven Development (TDD) practices.</p></li><li><p>Ensure maximum code coverage (80%+) through comprehensive JUnit test cases.</p></li><li><p>Handle security and penetration testing requirements.</p></li><li><p>Deliver high-quality, bug-free application releases.</p></li><li><p>Implement security controls to safeguard application integrity and user data.</p></li><li><p>Identify and mitigate common application security vulnerabilities.</p></li><li><p>Collaborate with cross-functional teams to ensure successful project delivery.</p></li><li><p>Provide production support and resolve application issues in a timely manner.</p></li></ul><p><strong>Good to Have</strong></p><p>API Management</p><ul><li><p>API Gateway experience such as:</p></li><li><p>Kong API Gateway</p></li><li><p>CA API Gateway</p></li><li><p>Azure API Management</p></li><li><p>AWS API Gateway</p></li></ul><p>Agile Methodologies</p><ul><li><p>Scrum</p></li><li><p>Kanban</p></li><li><p>Test-Driven Development (TDD)</p></li></ul><p>DevOps</p><ul><li><p>Git and TFS</p></li><li><p>Maven and Gradle</p></li><li><p>Azure DevOps</p></li><li><p>CI/CD Pipelines</p></li><li><p>GitHub Actions</p></li></ul><p><strong>Required Soft Skills</strong></p><ul><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to work independently and manage multiple priorities.</p></li><li><p>Strong collaboration and teamwork mindset.</p></li><li><p>Proactive attitude towards learning new technologies and improving existing processes.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>We are seeking an experienced Full Stack Java Developer with strong expertise in designing, developing, and supporting high-quality Java Microservices and Java EE applications. The ideal candidate will have hands-on experience with modern Java technologies, Spring Boot, cloud-native architectures, containerization, and orchestration platforms such as ORKES or Netflix Conductor. Banking domain experience is preferred.</p><p><strong>Experience Required</strong></p><ul><li><p>5–10 years of overall experience in Java application development.</p></li><li><p>Experience in platform hosting and production support environments.</p></li><li><p>Banking domain experience is preferred.</p></li></ul><p><strong>Technical Skills</strong></p><p>Java</p><ul><li><p>Object-Oriented Programming (OOP)</p></li><li><p>Design Patterns</p></li><li><p>Multithreading</p></li><li><p>Java 8+ and Java 21</p></li><li><p>Lambda Expressions</p></li><li><p>Stream API</p></li><li><p>RESTful Services</p></li><li><p>Kotlin</p></li><li><p>Groovy</p></li></ul><p>Spring Boot</p><ul><li><p>Spring Boot Framework</p></li><li><p>Annotations</p></li><li><p>Maven and Gradle</p></li><li><p>Spring JPA</p></li><li><p>Spring AOP</p></li><li><p>Spring Security</p></li><li><p>JUnit Testing</p></li></ul><p>Microservices</p><ul><li><p>Microservices Architecture</p></li><li><p>Service Mesh</p></li><li><p>Service Discovery</p></li><li><p>Spring Cloud</p></li><li><p>Cloud Configuration Management</p></li></ul><p>Databases</p><ul><li><p>MySQL</p></li><li><p>PostgreSQL</p></li><li><p>Oracle Database</p></li><li><p>Microsoft SQL Server</p></li></ul><p>Development Tools</p><ul><li><p>IntelliJ IDEA</p></li><li><p>Spring Tool Suite (STS)</p></li><li><p>Eclipse</p></li><li><p>SoapUI</p></li><li><p>Postman</p></li><li><p>Git</p></li><li><p>Jira</p></li><li><p>Confluence</p></li></ul><p>Cloud &amp; Containerization</p><ul><li><p>Docker and Dockerfiles</p></li><li><p>Containers</p></li><li><p>Kubernetes</p></li><li><p>AWS</p></li><li><p>Microsoft Azure</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:</p><p>Experience with/understanding of at least four of the followings:</p><ol><li><p>CIAM and IBM identity security access manager (ISAM/IBM verify) hands on experience with good working knowledge to handle Customization, Development, Installation, and Configuration.</p></li><li><p>Experience with deep knowledge of Identity Management, Access Management, and Directory Services technologies (Security Directory Server) and Security Directory Integrator.</p></li><li><p>Security experience with deep Technical knowledge in security domains especially IAM, endpoint protection and application security.</p></li><li><p>Financial sector experience for implementation of API Protection, Micro services security, Advanced access control technologies like: oAUTH, JWT, SAML, XACML , OTP and MMFA and DevOps process integration for these.</p></li><li><p>Good Knowledge of latest Authentication and Authorization techniques for Mobile, Web, and API</p></li><li><p>Integration with social identity provider including Facebook, Twitter, LinkedIn, etc.</p></li><li><p>Building and using APIs (SOAP, XML, RESTFULL, JSON etc.) along working experience of JavaScript, React, Node.js, AngularJS, Regular Expressions, HTML, and CSS in support of web</p></li></ol></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p> · Minimum 5—7 years of experience in IT activities of which minimum 4 years should be in a similar role · Must have experience of IBM identity and Security management products like ISAM /IBM verify /Tivoli etc. · Financial sector experience will be a plus point.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Design, develop, and implement cutting-edge technical solutions that directly address business challenges and drive innovation.</li><li>Conduct rigorous testing and validation of new technologies and systems to ensure performance, reliability, and scalability.</li><li>Collaborate with cross-functional teams, including product managers and software developers, to translate complex requirements into actionable technical plans.</li><li>Troubleshoot and resolve complex technical issues, providing expert analysis and implementing effective long-term solutions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Engineering, Computer Science, or a related technical field; Master's degree preferred.</p></li><li><p>Demonstrated expertise in [Specific Technology/Domain 1] and [Specific Technology/Domain 2].</p></li><li><p>Proven ability to design, develop, and deploy complex technical solutions.</p></li></ul><p></p></section>

<p><strong><u>This is only for Male Applicant</u></strong></p><p>Main Duties & Responsibilities •</p><ul><li><p>Manage the day-to-day handling of all customer inquiries via the website, walk-ins, WhatsApp, CRM-transferred calls, emails, and Instagram, with the objective of converting leads into sales, including the handling and preparation of third-party orders.</p><ul><li><p>Manage housekeeping standards, ensuring all flowers and merchandise on display are of high quality, properly priced, and visually appealing.</p></li><li><p>Process customer payments promptly and accurately across all methods, ensuring timely entry into the ERP system. Follow up sales payment for retail client.</p></li><li><p>Coordinate and ensure timely dispatching of orders and ensure accurate preparation of related documents (Consumption and Delivery Notes).</p></li><li><p>Communicate detailed order instructions to florists and storekeepers to ensure orders meet specifications, accuracy and availability of supplies</p></li><li><p>Conduct quality checks on products prior to dispatch to ensure they meet customer expectations and packaging standards. Ensure all marketing materials (barcodes, stickers, greeting cards, etc.) are included before delivery.</p></li><li><p>Perform surveys from Survey Link, Google Reviews, and other platforms and analyze the feedback with plans for customer service improvement.</p></li><li><p>Conduct regular website performance checks using an internal checklist.</p></li><li><p>Prepare quotations for B2C/Retail inquiries and monitor the progress of orders, including payment confirmation, material purchasing, order preparation, and final approval until the scheduled pickup or delivery date.</p></li><li><p>Ensure packaging supplies are always fully stocked. Coordinate with Admin to re-stock when stock levels reach the re-order point.</p></li><li><p>Coordinate with third-party partners for product updates, order processing, inventory management, and monthly invoicing, ensure consumption is within agreed budget.</p></li><li><p>Monitors and coordinate with Marketing Coordinator and Floral Designer the progress and Sales analysis, Satisfaction Surveys, benchmarking with competitors (pricing, customer service, product range, and promotions). Compile findings and provide actionable insights and recommendations to the General Manager to enhance customer experience and overall retail performance.</p></li><li><p>Act as the first point of contact for visitors by verifying their identity and purpose of visit, and coordinating with the relevant department. Control access to various departments of the business and remain vigilant to prevent unauthorized access, safety issues, or security incidents.</p></li><li><p>Assist with Wholesale Walk in clients invoicing and coordination.</p></li><li><p>Ensuring compliance with the rules, regulations, and Operational Policies and Procedures of Camelia</p></li><li><p>Perform other duties assigned by Line Manager.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p><p><strong>Minimum Requirement (Education & Experience)</strong></p><ul><li><p>Bachelor’s degree in hospitality management or similar </p></li><li><p>Min 3 years’ experience in administration / Operations </p></li></ul><p><strong>Skills & Competencies</strong></p><ul><li><p>Strong MS Office skills (Excel, Outlook, Word);</p></li><li><p>Excellent Negotiation, oral & written communication skills.</p></li><li><p>Exceptional customer service skills;</p></li></ul>

<ul><li><p>Develop and implement MAKE’s annual communications and marketing plan, budget, campaign calendar and content calendar.</p></li><li><p>Work closely with strategic business unit leads to translate priorities into clear target audiences, messages, campaigns and calls to action.</p></li><li><p>Plan and deliver integrated organic and paid campaigns that generate measurable registrations, enquiries, applications, attendance and footfall.</p></li><li><p>Manage MAKE’s website content, social media platforms, newsletters, digital listings and other approved communication channels.</p></li><li><p>Write, edit and proofread engaging Arabic and English content for campaigns, social media, web pages, newsletters, announcements, profiles, invitations and press materials.</p></li><li><p>Capture and coordinate photography, short-form videos, interviews and live coverage featuring members, projects, products, programmes, partners and community impact.</p></li><li><p>Lead PR activities, media relations, press releases and proactive opportunities that strengthen MAKE’s reputation.</p></li><li><p>Maintain the company’s brand standards and oversee the workflow of the Brand and Communications Designer and external creative suppliers.</p></li><li><p>Manage relationships with designers, photographers, videographers, agencies, printers and other suppliers, ensuring quality and timely delivery.</p></li><li><p>Establish campaign and channel KPIs, analyse performance, report practical insights and improve future campaigns and marketing expenditure.</p></li><li><p>Maintain organised and accessible archives of approved content, campaign assets, media coverage and brand collateral.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Qualifications and Experience</strong></p><ul><li><p>Bachelor’s degree in Communications, Marketing, Business or a related discipline.</p></li><li><p>Minimum of five years of relevant communications and marketing experience.</p></li><li><p>At least two years of experience coordinating campaigns, suppliers, budgets or team members.</p></li><li><p>Demonstrated experience personally delivering integrated campaigns and content that generated measurable audience action - not only strategy, ideation or agency management.</p></li><li><p>Strong portfolio covering campaigns, copywriting, social content, storytelling, digital marketing, PR or brand-related work.</p></li><li><p>Experience within culture, creative practice, design, education, innovation, entrepreneurship, makerspaces, community-facing venues or experience-led services is advantageous.</p></li></ul><p><strong>Knowledge and Skills</strong></p><ul><li><p><strong>Excellent Arabic and English</strong> communication, copywriting, editing and proofreading skills.</p></li><li><p>Strong knowledge of campaign planning, audience segmentation, content strategy, channel selection, conversion journeys and marketing measurement.</p></li><li><p>Hands-on experience with social media, website content management, email marketing, digital advertising, analytics, SEO fundamentals and online business listings.</p></li><li><p>Ability to produce effective day-to-day photography and video content using a smartphone and practical editing tools.</p></li><li><p>Familiarity with Canva, CapCut, Adobe Creative Cloud or similar creative tools is advantageous.</p></li><li><p>Experience in media relations, press writing, interview preparation, reputation management and stakeholder communications.</p></li><li><p>Strong project management, prioritisation, budgeting, supplier coordination and quality-control skills.</p></li><li><p>Ability to manage multiple departmental priorities, meet deadlines and respond quickly to live activities while maintaining accuracy.</p></li><li><p>Strategic, organised and commercially aware, with a practical and delivery-focused working style.</p></li></ul></li></ul>

<ul><li>Provide advanced troubleshooting for complex hardware, software, and network issues impacting end-user productivity, acting as a final escalation point.</li><li>Design, implement, and manage desktop imaging, deployment, and patching solutions to ensure a standardized and secure computing environment.</li><li>Develop and maintain comprehensive documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides for the IT support team.</li><li>Proactively monitor end-user systems for performance bottlenecks, security vulnerabilities, and potential failures, implementing preventative measures.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Experience Minimum 5 years preferred; however, relevant knowledge and communication skills are more important than total years of experience. Technical Skills Meeting room support, hardware/software support, network support, Bloomberg exposure, PowerShell scripting. Preferred Exposure AI or smart intelligence experience. Provide L1 technical support for desktops, laptops, printers, peripherals, and mobility devices. Install, configure, and troubleshoot Windows operating systems, corporate applications, and productivity tools. Assist users with email, VPN, remote access, authentication (MFA), and profile issues. Perform on‑site support for workstation setup, port checks, network connectivity, and device allocation. Manage and resolve incidents assigned through ServiceNow (EUC, Desktop Support Services, Application Support tasks). Handle requests such as laptop configuration, software installation (JDK, Eclipse, Java, Bloomberg, Citrix, AVD, etc.), and device replacement. Update tickets with accurate notes, follow SOPs, and ensure timely closure within SLA.</p></li></ul>