office manager Jobs

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.</p> <h4>What you will do</h4> <p>Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.<br> You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.<br> Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.<br> You will attend regular operational meetings to ensure effective coordination and partnership between departments.<br> Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.<br> Work collaboratively and professionally with co-workers and supervisors.</p> <h4>What you will bring</h4> <ul> <li>One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping within luxury 5 star hotel or resort.</li> <li>College degree preferably specializing in hotel management or equivalent experience is required.</li> <li>Strong communication skills in English and other languages.</li> <li>Customer satisfaction oriented with attention to detail.</li> </ul> <h4>What we offer</h4> <ul> <li>Work authorization</li> <li>Competitive tax free salary and service charge</li> <li>Live out allowance</li> <li>Medical and life insurance</li> <li>Paid annual leave</li> <li>Paid home leave ticket</li> <li>End of service gratuity</li> <li>Learning & Development programs</li> <li>Career opportunities and international transfer</li> <li>And more...</li> </ul></p><p></p>

Role: Administrative Manager (Remote) Location: Remote (Work from Anywhere)<br>Role Overview:We are hiring for one of our clients, seeking an Office and Administrative Domains specialist to work on a Full-Time basis. The role involves managing administrative processes and supporting office operations across multiple domains. Responsibilities include coordinating tasks, assisting teams, and ensuring compliance with standard procedures.<br>Key Responsibilities:• Manage and streamline administrative workflows for office operations.• Support cross-functional teams by handling documentation, communication, and scheduling.• Maintain compliance with organizational policies and regulatory requirements.• Assist in tracking and reporting on office-related metrics and performance.• Coordinate with vendors and internal stakeholders for seamless operations.<br>Required Skills & Qualifications:• Experience in office administration or related administrative roles is required.• Proficiency in Microsoft Office Suite (Word, Excel, Power Point) is required.• Strong organizational and time management skills are required.• Ability to handle confidential information with discretion is required.• Familiarity with basic accounting or financial tracking is preferred.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to streamlined operations and administrative efficiency.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Manager on Duty, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Investment Manager <p><strong>Job Title – Investment Manager</strong><br> Location: Dubai, UAE</p><br> About the Role <p>We are seeking an experienced and commercially astute <strong>Investment Manager</strong> to lead the evaluation, execution, and management of investment opportunities across diverse sectors. The role is responsible for conducting financial and commercial due diligence, managing investment portfolios, developing investment strategies, and supporting acquisitions, divestments, and strategic partnerships. The ideal candidate will have strong expertise in investment analysis, financial modeling, portfolio management, and stakeholder engagement within a family office, investment firm, private equity, or corporate investment environment. The company focuses on investments in sectors such as mining, clean energy, healthcare technology, and emerging technologies. </p><br> Key Responsibilities Investment Strategy &amp; Portfolio Management <ul> <li> Identify, evaluate, and execute investment opportunities aligned with the organization's strategic objectives. </li> <li> Develop investment strategies across multiple asset classes and sectors. </li> <li> Monitor and manage investment portfolios to maximize long-term returns while mitigating risks. </li> <li> Conduct periodic portfolio reviews and recommend rebalancing strategies. </li> </ul> Financial Analysis &amp; Due Diligence <ul> <li> Perform detailed financial modeling, valuation, and investment analysis. </li> <li> Conduct commercial, operational, legal, and financial due diligence on prospective investments. </li> <li> Analyze business plans, financial statements, cash flow projections, and market trends. </li> <li> Prepare investment memoranda and recommendations for senior management and investment committees. </li> </ul> Transaction Execution <ul> <li> Lead investment transactions from opportunity sourcing through execution and post-investment integration. </li> <li> Coordinate with legal, finance, tax, and external advisors during acquisitions, joint ventures, and strategic investments. </li> <li> Support negotiations, deal structuring, and transaction documentation. </li> <li> Manage transaction timelines and ensure successful deal completion. </li> </ul> Market Research &amp; Business Development <ul> <li> Monitor global economic conditions, industry trends, and investment markets. </li> <li> Identify emerging sectors and investment opportunities that align with the company's investment strategy. </li> <li> Build relationships with investment banks, advisors, venture capital firms, private equity firms, and strategic partners. </li> <li> Attend industry conferences and networking events to source investment opportunities. </li> </ul> Portfolio Performance &amp; Value Creation <ul> <li> Monitor financial and operational performance of portfolio companies. </li> <li> Work closely with portfolio management teams to improve business performance and shareholder value. </li> <li> Track investment KPIs and prepare periodic performance reports. </li> <li> Recommend strategic initiatives to enhance investment returns. </li> </ul> Risk Management &amp; Compliance <ul> <li> Assess investment risks and develop mitigation strategies. </li> <li> Ensure investments comply with regulatory requirements, governance standards, and internal investment policies. </li> <li> Monitor market, financial, operational, and geopolitical risks affecting portfolio performance. </li> <li> Support internal and external audit requirements where applicable. </li> </ul> Stakeholder Management &amp; Reporting <ul> <li> Prepare investment presentations, board reports, and executive summaries. </li> <li> Present investment recommendations and portfolio performance to senior leadership. </li> <li> Collaborate with finance, legal, operations, and external stakeholders on investment initiatives. </li> <li> Maintain strong relationships with investors, advisors, and strategic partners. </li> </ul> Qualifications &amp; Experience <ul> <li> Bachelor's Degree in Finance, Accounting, Economics, Business Administration, or a related discipline. </li> <li> MBA, CFA, CAIA, or equivalent professional qualification is highly preferred. </li> <li> 7–12 years of experience in investment management, private equity, venture capital, corporate finance, family office, or investment banking. </li> <li> Strong experience in financial modeling, business valuation, M&amp;A transactions, and portfolio management. </li> <li> Experience evaluating investments across sectors such as infrastructure, mining, clean energy, healthcare, or technology is an advantage. </li> </ul> Key Skills &amp; Competencies <ul> <li> Investment analysis and portfolio management </li> <li> Financial modeling and business valuation </li> <li> Mergers &amp; acquisitions (M&amp;A) </li> <li> Due diligence and transaction execution </li> <li> Corporate finance and capital allocation </li> <li> Risk assessment and investment strategy </li> <li> Financial statement analysis </li> <li> Market research and industry analysis </li> <li> Negotiation and stakeholder management </li> <li> Strategic thinking and decision-making </li> <li> Advanced Microsoft Excel, PowerPoint, and financial analysis tools </li> </ul> What We Offer <ul> <li> Competitive salary and performance-based incentives </li> <li> Opportunity to work on high-value international investment opportunities </li> <li> Professional and collaborative work environment </li> <li> Career growth and leadership development opportunities </li> <li> Exposure to diversified investment portfolios across multiple industries and global markets </li> </ul> <p><strong>Apply now!</strong></p><br> <br> <br> </div>

Madison Pearl is partnering with a Singaporean family office for an opportunity of Contracts and Commercial Manager within their real estate development team in Abu Dhabi and Dubai. <br>Key Responsibilities:<br>Lead the procurement, contracts, and commercial management function across a portfolio of real estate development projects, ensuring value for money and protection of the company's commercial interests. Develop and execute procurement strategies, manage tendering processes, evaluate suppliers, and negotiate contracts with consultants and contractors. Oversee contract administration, including claims, variations, Extension of Time (EOT) assessments, payment certifications, and commercial risk management. Monitor project costs, budgets, cash flow, and commercial performance, delivering accurate forecasting, cost control, and value engineering recommendations. Collaborate with internal stakeholders, consultants, contractors, and finance teams to ensure timely project delivery, contract compliance, and effective commercial decision-making. Prepare executive-level commercial reports and dashboards, providing management with insights on contract performance, risks, claims, budgets, and key strategic decisions.<br>Qualifications & Skills:<br>Bachelor’s degree in quantity surveying, engineering or other relevant field. Minimum 10 years of experience in construction or real estate developer. Strong expertise in FIDIC and UAE-standard contract forms. Hands on Experience with payment certification and cash flow management. Exceptional communication skills and ability to manage C level executives.<br>Interested candidates please apply to this advertisement directly or send your CV to natasha.lilani@madisonpearl.com <br><br> *Only shortlisted candidates will be contacted*

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Contracts Manager<br><br><p><b><i>Belong, Connect, Grow, with KBR!</i></b></p><br><br><p><b><i>The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</i></b></p><br><br><p><b><u>&nbsp;Job Title: Contracts Manager </u></b> </p><br><br><p>KBR Abu Dhabi PMC Team is currently seeking experienced professionals for the position listed below in support of a major Offshore Project. The role will be based at either the Client's Office or the Contractor's Office in Abu Dhabi, UAE.</p><br><br><p><b>Job Purpose</b></p><br><br><p>The Contracts Manager is responsible for the overall administration, management, and governance of all contractual and commercial activities associated with the ADNOC Offshore Project. The role ensures that contractual obligations are effectively managed, project risks are minimized, commercial interests are protected, and all contract administration activities are executed in compliance with ADNOC requirements, project procedures, and industry best practices.</p><br><br><p>The Contracts Manager will serve as the focal point for contractual matters between ADNOC Offshore, PMC, EPC Contractors, Vendors, and other project stakeholders throughout the project lifecycle.</p><br><br><b>Key Responsibilities</b><b>Contract Management</b><ul><li>Lead the administration and management of EPC, procurement, consultancy, and service contracts.</li><li>Ensure compliance with contract terms, conditions, and project requirements.</li><li>Interpret contractual provisions and provide guidance to project management and functional teams.</li><li>Monitor contractor performance against contractual obligations.</li><li>Manage contractual correspondence and maintain accurate contract records.</li></ul><b>Contract Administration</b><ul><li>Develop and implement contract administration procedures and controls.</li><li>Review and evaluate contractor submissions related to contractual matters.</li><li>Ensure proper documentation of contractual decisions and approvals.</li><li>Administer contract amendments, variations, and change orders.</li><li>Maintain contract registers and reporting systems.</li></ul><b>Commercial Management</b><ul><li>Protect ADNOC's commercial interests throughout project execution.</li><li>Evaluate commercial implications of project changes and deviations.</li><li>Support cost control and project controls teams on contract-related matters.</li><li>Review commercial proposals and recommendations submitted by contractors.</li><li>Participate in commercial negotiations and settlement discussions.</li></ul><b>Claims Management</b><ul><li>Lead assessment and management of contractor claims, counterclaims, and disputes.</li><li>Review entitlement, substantiation, and contractual validity of claims.</li><li>Prepare contractual analyses and recommendations for management.</li><li>Support negotiation and resolution of contractual disputes.</li><li>Coordinate with legal advisors when required.</li></ul><b>Change Management</b><ul><li>Manage the contract change control process.</li><li>Review variation orders and assess commercial and contractual impacts.</li><li>Ensure changes are documented, evaluated, approved, and implemented in accordance with project procedures.</li><li>Monitor cumulative effects of variations on project cost and schedule.</li></ul><b>Tendering &amp; Procurement Support</b><ul><li>Support preparation of tender documents, bid evaluations, and contract award recommendations.</li><li>Review contract terms and conditions during tendering stages.</li><li>Participate in bidder clarification meetings and commercial evaluations.</li><li>Ensure compliance with ADNOC procurement policies and procedures.</li></ul><b>Risk Management</b><ul><li>Identify contractual risks and develop mitigation strategies.</li><li>Maintain project contractual risk registers.</li><li>Advise project leadership on contractual exposures and potential liabilities.</li><li>Ensure proactive management of commercial and contractual risks.</li></ul><b>Stakeholder Coordination</b><ul><li>Interface with ADNOC Offshore representatives, PMC teams, EPC Contractors, and suppliers.</li><li>Support project management in contractual negotiations and discussions.</li><li>Facilitate resolution of commercial and contractual issues.</li><li>Participate in project review meetings and management presentations.</li></ul><b>Reporting &amp; Governance</b><ul><li>Prepare periodic contractual and commercial reports.</li><li>Present contract status, claims, risks, and change management updates to senior management.</li><li>Ensure adherence to ADNOC corporate governance standards.</li><li>Support contractual audits and compliance reviews.</li></ul><br><b>Minimum Qualifications</b><b>Education</b><ul><li>Bachelor's Degree in Engineering</li></ul><b>Preferred</b><ul><li>Master's Degree in Business Administration (MBA), Commercial Management, Contract Law, or Project Management.</li></ul><br><b>Experience Requirements</b><b>Essential</b><ul><li>Minimum <b>15-20 years</b> of experience in Contracts, Commercial, and Project Management within the Oil &amp; Gas industry.</li><li>Minimum <b>10 years</b> in senior Contracts Management roles on major EPC/EPCI projects.</li><li>Proven experience managing contracts for offshore oil and gas projects.</li><li>Strong knowledge of ADNOC contracting and commercial practices.</li><li>Demonstrated experience in contract administration, claims management, and dispute resolution.</li></ul><b>Preferred Project Experience</b><ul><li>ADNOC Offshore Projects.</li><li>Offshore Platforms and Facilities.</li><li>Gas Processing Projects.</li><li>Compression Facilities.</li><li>Greenfield EPC/EPCI Projects.</li><li>Brownfield Modifications and Tie-ins.</li><li>Large Capital Projects exceeding USD 500 Million.</li></ul><br><b>Technical Competencies</b><b>Contracts &amp; Commercial</b><ul><li>Contract Administration</li><li>EPC Contract Management</li><li>FIDIC Contract Conditions</li><li>Commercial Management</li><li>Claims Evaluation</li><li>Change Order Management</li><li>Dispute Resolution</li><li>Procurement &amp; Tendering</li><li>Risk Management</li><li>Contract Negotiation</li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Decision Management Consultants is recruiting a Retention Team Leader/Manager for one of its clients operating in the Forex industry in Dubai, UAE.</span><b><span>About Our Client</span></b></p><br><p><span>Our client is a well-established Forex trading company based in Dubai, operating in</span><span>a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration. </span><b><span>Key Responsibilities</span></b><br></p><br><ul><li><span><span><span>Lead and manage the daily operations of the UK/English Desk retention team</span></span></span></li><li><span><span><span>Coach and mentor team members to achieve retention, deposit, and revenue targets</span></span></span></li><li><span><span><span>Monitor team KPIs and implement performance improvement strategies</span></span></span></li><li><span><span><span>Drive client retention initiatives and maximize customer lifetime value</span></span></span></li><li><span><span><span>Support the team with objection handling and complex client cases</span></span></span></li><li><span><span><span>Maintain a high-performance culture through continuous coaching and leadership</span></span><br></span></li></ul><br><span>Requirements</span><ul><li><span><span><span>Minimum 4 years of experience in the Forex trading industry</span></span></span></li><li><span><span><span>Minimum 2 years of experience leading or supervising a retention team</span></span></span></li><li><span><span><span>Previous experience as a Retention Team Leader, Senior Retention Agent, or Acting Team Leader is preferred. High-performing Senior Retention Agents with leadership experience are also encouraged to apply</span></span></span></li><li><span><span><span>Mandatory experience managing the UK/English Desk within the Forex tradingindustry<br></span></span></span></li><li><span><span><span>Mandatory experience retaining UK Forex trading clients</span></span></span></li><li><span><span><span>Strong understanding of client retention strategies, reactivation campaigns, objection handling, deposit generation, and revenue optimization</span></span></span></li><li><span><span><span>Proven ability to coach, mentor, motivate, and develop high-performing retention teams</span></span></span></li><li><span><span><span>Strong analytical skills with experience monitoring KPIs and implementing performance improvement plans</span></span></span></li><li><span><span><span>Excellent verbal and written English communication skills</span></span></span></li></ul><br><span>Benefits</span><ul><li><span><span>Competitive Salary</span></span></li><li><span><span>Employee Benefits as per the UAE Labor Law</span><br></span></li></ul><br> </div>

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking an Assistant Manager - Office Services and Mail Room to join the resort’s Office Services and Mail Room team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br> Oversee the daily receipt, sorting, logging and distribution of all incoming mail, parcels and courier deliveries, ensuring each item reaches the correct department within the agreed service standard. Manages outgoing mail and courier dispatch, selecting the appropriate service, verifying addresses and documentation, and controlling postage and shipping costs. Maintains an accurate tracking record for registered, confidential, high value and signature required items from receipt through to acknowledged delivery. Works with Security on mail screening and handling procedures, and ensures the team knows how to identify, isolate and report a suspicious item. Controls the office supplies and stationery store, setting par levels, running stock counts, raising purchase requisitions and preventing both stock outs and overstocking. Manages central print, copy and scanning services, including job scheduling, quality control, consumables and the handling of confidential print work. Coordinates the maintenance, servicing and replacement of office equipment such as printers, copiers, franking machines, shredders and mail room plant. Liaises with courier companies, postal authorities, stationery suppliers and equipment vendors, monitoring service levels and raising performance issues with the Manager. Checks supplier invoices against deliveries and agreed rates, resolves discrepancies and submits approved invoices to Finance for payment. Supports the Manager in preparing and monitoring the departmental budget, tracking consumption of supplies, postage and courier spend against forecast. Administers central records storage and archiving, ensuring files are indexed, retrievable and retained or destroyed in line with the company retention schedule. Coordinates office moves, workstation set ups, furniture requests and small office projects with Engineering, IT and the departments concerned. Supervises, schedules and develops the office services and mail room team, setting clear standards, conducting on the job training and addressing performance in partnership with the Manager. Maintains and updates the department's standard operating procedures, and ensures the team follows them consistently across all shifts. Upholds confidentiality, data protection and chain of custody requirements for all correspondence and documents handled by the department. Ensures the mail room and storage areas remain clean, secure, organized and compliant with health, safety and fire requirements. Produces service, volume and cost reports for the Manager, and recommends improvements that reduce spending or shorten turnaround times. Deputizes for the Manager during absence and represents the department in interdepartmental meetings as required. Performs other reasonable duties appropriate to the position as assigned by management. <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Diploma or bachelor's degree in business administration, logistics, facilities management, hospitality management or a related field. Minimum four years of experience in office services, mail room, administration, procurement support or facilities coordination, including at least two years in a supervisory role. Luxury hotels, integrated resort, corporate head office or large campus experience is preferred; pre-opening experience is an advantage. Working knowledge of mail and courier operations, customs and shipping documentation, stock control and vendor coordination. Confident user of Microsoft Excel, Word and Outlook, with experience of purchasing, inventory or tracking systems. Fluent written and spoken English; Arabic or an additional language relevant to the resort's workforce is an advantage. Strong organizational skills and attention to detail, with the ability to run several service lines at once without losing track of individual items. Practical cost awareness, with the discipline to control consumption, verify invoices and support budget monitoring. Confident, approachable communicator, able to serve every level of the organization courteously and to hold suppliers to their commitments. Supervisory ability, with a genuine interest in training and developing a small hands-on team. Integrity and discretion in handling confidential correspondence, documents and company property. Eligible to live and work in the United Arab Emirates and able to satisfy pre-employment screening requirements, including any gaming regulatory licensing. A valid UAE driving license is an advantage where the role oversees drivers and off-property collections. Available to work extended hours, weekends and public holidays as the needs of the operation require. <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

The incumbent will be responsible for checking LC/SBLC/Collection documents under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.<br>Key Result Areas<br>- Process transactions related to Trade Finance Transactions (Import LC, Export LC, Guarantees, Import and Export Collections) as a Backup.<br><br>- Handle Islamic Trade Operations documents, and ensure all requirements are met as per Shariah requirements<br><br>- Review customer complaints and take immediate action to satisfy them.<br><br>- Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.<br><br>- Manage the Export Advising dispatch process<br><br>- QC for Shipping Guarantees<br><br>- Backup for all branches for Scanning<br><br>- Preparing/tracking all new received and lodged documents for BNC LODG.<br><br>- Scanning of documents. & Rescanning of all types of document (as per requirements)<br><br>- Supporting the scanning team with any assistance<br><br>- Support the scanning team to ensure tasks are completed smoothly and offer assistance whenever needed.<br><br>- BNC doc dispatching.<br><br>- Support for All FTC front desk activities at the DOZ branch.<br><br>- Ad-hoc tasks given by the Team Head<br><br>- Coordinate with branches and internal stakeholders to ensure smooth operations<br><br>- Support and guide team members to ensure operational efficiency and service quality<br><br><br>Knowledge, Skills and Experience<br>- Bachelor's Degree<br><br>- At least 5-8 years of relevant working experiences in Trade Operations<br><br>- Document checking experience of 2-3 years is a must.<br><br>- Strong communication skills and interpersonal skills<br><br>- Proficiency in MS Office (Word and Excel)<br><br>- Attentive to details, strong analytical skills and interpersonal skills<br><br>- Able to work under pressure, excellent organizational skills and good team player.

<p>This role will support the financial accounting activities for multiple legal entities across the EMEA region, ensuring accurate reporting, compliance, and strong internal controls. Based in Dubai, the Associate Accounting Manager will play a key part in month-end closing, tax compliance, financial analysis, and office administration oversight. Client Details Our client is a global provider of products and solutions within the hospitality and services sector, supplying customers across international markets. The organisation operates in a fast-paced, commercially driven environment and is part of a larger multinational group known for strong operational standards and continuous growth. Description · Manage month end close activities including accruals, payroll entries, journals and provisions · Oversee entity close processes across local accounting systems and US reporting platforms · Maintain the nominal ledger and prepare accurate balance sheet reconciliations · Monitor daily sales performance and maintain associated reporting and master data · Lead margin analysis on a weekly basis and support forecast submissions · Deliver variance analysis with clear management commentary · Review, reconcile and resolve intercompany balances for all assigned entities · Manage royalty and rebate accrual processes · Update exchange rates and monitor exposure to foreign currency risk · Act as the key point of contact for external auditors in the UAE and UK · Ensure compliance with internal controls and segregation of duties requirements · Prepare and submit UAE VAT returns and assist with other indirect tax requirements · Coordinate UAE corporate tax filings, documentation and compliance with ESR regulations · Support annual budgeting and ongoing forecasting cycles · Build financial models that support strategic and operational decision making · Identify and implement improvements to processes, systems and automation · Partner with commercial and operational teams by providing financial insight and support · Oversee HR administrative processes including onboarding documentation and compliance · Manage Dubai office administrative functions including vendor coordination and utilities Job Offer · Opportunity to work with a global organisation with strong market presence · Exposure to regional and international financial operations · Dynamic environment with opportunities to contribute to process improvements · Cross functional collaboration across finance, sales and operations · A role that blends operational responsibility with strategic financial input · Stable environment with long-term career development opportunities.</p><p>· Degree in Accounting, Finance or Business · Professional accounting board membership preferred · Minimum of 5 years' experience in an accounting environment · At least 2 years' experience handling office administration responsibilities · Advanced proficiency in Microsoft Excel and strong capability in other MS Office tools · Experience with ERP or BI systems is an advantage · Ability to work independently in a fast paced, multitasking environment · Excellent communication skills and strong attention to detail · Candidates must be based in the UAE</p>

<p>We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.</p> <p>To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.</p> <p>Hotel Manager Responsibilities:<br /> Overseeing personnel, including receptionists, kitchen staff, and office employees.<br /> Monitoring employee performance and conducting regular evaluations to help improve customer service.<br /> Collecting payments and maintaining records of budgets, funds, and expenses.<br /> Welcoming and registering guests once they arrive.<br /> Resolving issues regarding hotel services, amenities, and policies.</p> <p>Share your CV on this Email: hr.globale@gmail.com</p>

<ul><li><p>Manage student admissions, registration, enrollment, and withdrawal processes.</p></li><li><p>Maintain accurate and confidential student records in the Student Information System (SIS).</p></li><li><p>Process course registrations, schedule amendments, and graduation applications.</p></li><li><p>Issue official documents, including transcripts, enrollment letters, graduation certificates, and academic records.</p></li><li><p>Respond to student, faculty, and stakeholder inquiries regarding academic policies and procedures.</p></li><li><p>Coordinate examination schedules and support grading and academic progression processes.</p></li><li><p>Monitor student attendance and academic status as required.</p></li><li><p>Ensure compliance with institutional policies, accreditation standards, and applicable regulations.</p></li><li><p>Prepare reports related to student enrollment, retention, graduation, and academic statistics.</p></li><li><p>Support convocation and graduation ceremonies.</p></li><li><p>Coordinate with academic departments regarding student records and curriculum updates.</p></li><li><p>Maintain proper filing and document management systems.</p></li><li><p>Assist in implementing process improvements and digital record management initiatives.</p></li><li><p>Perform other duties assigned by the Registrar or Student Services Manager.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Education, Public Administration, or a related field.</p></li><li><p>Professional certification in student administration or higher education management is an advantage.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum <strong>3–5 years</strong> of experience in Student Services, Registrar's Office, Academic Administration, or Higher Education Administration.</p></li><li><p>Experience working in a university, college, or higher education institution is preferred.</p></li><li><p>Experience using Student Information Systems (e.g., Banner, PeopleSoft Campus Solutions, Ellucian, Oracle SIS, or similar).</p></li></ul><p><strong>Knowledge</strong></p><ul><li><p>Higher education academic regulations and policies.</p></li><li><p>Student registration and records management.</p></li><li><p>Academic calendars and examination processes.</p></li><li><p>UAE Ministry of Higher Education regulations (preferred for UAE institutions).</p></li><li><p>Data privacy and confidentiality requirements.</p></li></ul><p><strong>Skills & Competencies</strong></p><ul><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong organizational and time management abilities.</p></li><li><p>High attention to detail and accuracy.</p></li><li><p>Customer service orientation.</p></li><li><p>Ability to manage confidential information.</p></li><li><p>Strong problem-solving and analytical skills.</p></li><li><p>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>Team player with a proactive and professional attitude.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Student Information Systems (SIS)</p></li><li><p>Microsoft Office Suite</p></li><li><p>Document Management Systems</p></li><li><p>ERP systems (Oracle/SAP – preferred)</p></li><li><p>Database and records management</p></li></ul><p><strong>Language Requirements</strong></p><ul><li><p>Fluent in English (written and spoken).</p></li><li><p>Arabic language proficiency is an advantage.</p></li></ul><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li><p>Accuracy of student records maintained.</p></li><li><p>Timely processing of registrations and academic requests.</p></li><li><p>Student satisfaction with service delivery.</p></li><li><p>Compliance with academic policies and regulatory requirements.</p></li><li><p>Turnaround time for issuing transcripts and official documents.</p></li><li><p>Accuracy and timeliness of academic reporting.</p></li><li><p>Successful support of registration, examinations, and graduation activities.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At <strong>InterContinental Residences Dubai Business Bay</strong>, we are seeking a <strong>Housekeeping Manager</strong> to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high-performing team.</p><br><p>This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences. As Housekeeping Manager, you will oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, safety, and service while contributing to the overall success of the property.</p><br><p>This is more than a housekeeping leadership role.</p><br><p>InterContinental Residences Dubai Business Bay offers a luxury residential environment where attention to detail creates lasting impressions. As Housekeeping Manager, you will shape the guest experience behind the scenes by creating immaculate living spaces, inspiring your team, and ensuring every residence and public area reflects the highest standards of luxury hospitality.</p><br>Why This Role Matters<p>Luxury begins with exceptional housekeeping.</p><br><p>As Housekeeping Manager, you will lead one of the property's most important operational departments, ensuring guests consistently enjoy beautifully maintained residences and public spaces. Your leadership will foster a culture of accountability, quality, teamwork, and continuous improvement while ensuring operational efficiency and financial performance.</p><br><p>Your ability to balance guest expectations, team engagement, quality standards, and business objectives will directly influence guest satisfaction, brand reputation, and overall hotel performance.</p><br>Lead the Standards That Define Luxury<p>You will oversee all housekeeping operations, ensuring guest rooms, residences, public areas, linen services, and back-of-house areas consistently exceed InterContinental brand standards.</p><br><p>From leading and developing your team to managing quality inspections, departmental budgets, inventory, productivity, and guest satisfaction, you will play a key role in creating memorable guest experiences through operational excellence.</p><br>What We'll Support You to Do<p>• Lead Housekeeping Excellence: Deliver exceptional cleanliness, presentation, and luxury service standards throughout the property.</p><br><p>• Develop High-Performing Teams: Recruit, coach, mentor, and inspire colleagues while building a positive and engaged departmental culture.</p><br><p>• Drive Operational Performance: Manage productivity, scheduling, departmental budgets, inventories, and quality assurance initiatives.</p><br><p>• Elevate the Guest Experience: Ensure every guest enjoys an immaculate environment while responding proactively to feedback and service opportunities.</p><br>The Gig<p>Reporting directly to the <strong>Cluster General Manager &amp; Director of Rooms</strong>, the Housekeeping Manager is responsible for the strategic and day-to-day leadership of the Housekeeping Department at InterContinental Residences Dubai Business Bay.</p><br><p>• <strong>The Opportunity:</strong> Lead one of the property's most visible operational departments within a luxury residential hospitality environment.</p><br><p>• <strong>The Strategy:</strong> Combine operational excellence, financial discipline, quality assurance, and people leadership to deliver world-class housekeeping services.</p><br><p>• <strong>The Impact:</strong> Enhance guest satisfaction, colleague engagement, operational efficiency, and brand reputation.</p><br><p>You will collaborate closely with Front Office, Engineering, Food &amp; Beverage, Security, Finance, and other operational departments to ensure seamless service delivery across the property.</p><br>Stay Human<p>At InterContinental, hospitality is about people.</p><br><p>This role is about creating exceptional environments where guests feel comfortable, colleagues feel supported, and operational excellence is achieved through teamwork, trust, and genuine care.</p><br>Your Day-to-Day<p>No two days are the same; your responsibilities will include, but are not limited to:</p><br>Housekeeping Operations<p>• Lead all housekeeping operations across guest rooms, residences, public areas, and back-of-house spaces.</p><br><p>• Ensure all areas consistently meet InterContinental brand standards and luxury expectations.</p><br><p>• Conduct regular inspections and implement quality improvement initiatives.</p><br><p>• Monitor cleanliness, maintenance concerns, and presentation standards throughout the property.</p><br><p>• Coordinate deep cleaning and preventive housekeeping programs.</p><br>Leadership &amp; Team Development<p>• Lead, motivate, coach, and develop housekeeping colleagues and supervisors.</p><br><p>• Recruit, onboard, train, and retain high-performing team members.</p><br><p>• Conduct performance evaluations and support career development planning.</p><br><p>• Foster a positive, inclusive, and service-focused team culture.</p><br><p>• Promote employee engagement and recognition initiatives.</p><br>Guest Experience<p>• Ensure guest rooms are prepared to the highest standards prior to arrival.</p><br><p>• Respond promptly and professionally to guest feedback and housekeeping requests.</p><br><p>• Support VIP arrivals, long-stay guests, and special requests.</p><br><p>• Partner with Front Office to deliver seamless arrival and departure experiences.</p><br><p>• Drive continuous improvement through guest satisfaction feedback.</p><br>Operational &amp; Financial Management<p>• Prepare departmental schedules aligned with business demands.</p><br><p>• Manage departmental budgets while maintaining productivity and service quality.</p><br><p>• Monitor linen, uniforms, guest supplies, and housekeeping inventories.</p><br><p>• Control departmental expenses and minimize waste.</p><br><p>• Ensure effective purchasing and inventory management processes.</p><br>Cross-Department Collaboration<p>• Work closely with Front Office, Engineering, Security, Laundry, and Food &amp; Beverage teams.</p><br><p>• Coordinate room availability and maintenance priorities.</p><br><p>• Support major events, VIP visits, and operational projects.</p><br><p>• Ensure effective communication across all operational departments.</p><br>Quality, Safety &amp; Compliance<p>• Maintain compliance with IHG brand standards, policies, and operating procedures.</p><br><p>• Ensure compliance with health, safety, hygiene, and security regulations.</p><br><p>• Lead housekeeping audits and quality assurance inspections.</p><br><p>• Maintain accurate departmental documentation and operational reports.</p><br><p>• Promote sustainability initiatives and environmentally responsible housekeeping practices.</p><br>What Success Looks Like<p>• Outstanding cleanliness and quality inspection scores.</p><br><p>• High guest satisfaction relating to housekeeping services.</p><br><p>• Strong colleague engagement and team retention.</p><br><p>• Effective departmental cost control and productivity performance.</p><br><p>• Excellent collaboration across operational departments.</p><br><p>• Consistent compliance with IHG luxury brand standards.</p><br>Who This Role Is Perfect For<p>• Experienced housekeeping leader passionate about luxury hospitality.</p><br><p>• Inspirational people manager committed to developing high-performing teams.</p><br><p>• Operationally focused professional with strong commercial awareness.</p><br><p>• Detail-oriented leader who drives quality and consistency.</p><br><p>• Collaborative manager who builds strong cross-functional relationships.</p><br><p>• Service-focused hospitality professional who leads by example.</p><br>What We Need From You<p>Ideally, you bring some (or all) of the following:</p><br>Education<p>• Degree or Diploma in Hospitality Management or related field preferred.</p><br>Experience<p>• Minimum 5–7 years of progressive Housekeeping leadership experience.</p><br><p>• Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences.</p><br><p>• Experience managing large housekeeping teams and departmental budgets.</p><br><p>• Strong knowledge of Opera PMS and housekeeping management systems.</p><br><p>• GCC/UAE hospitality experience preferred.</p><br>Personal Attributes<p>• Exceptional leadership and people development skills.</p><br><p>• Strong organisational and operational management abilities.</p><br><p>• Excellent communication and stakeholder management skills.</p><br><p>• High attention to detail and commitment to quality.</p><br><p>• Financial and commercial awareness.</p><br><p>• Ability to perform effectively in a dynamic luxury hospitality environment.</p><br><p>• Passion for continuous improvement and service excellence.</p><br>What You Can Expect from Us<p>At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities—including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</p><br><p>We foster a culture of trust, support, and acceptance—always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</p><br><p>We know that to work well, we need to feel well—both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.</p><br>Ready to Lead Housekeeping Excellence?<p>If you don't meet every requirement but believe you bring the right leadership, operational expertise, and passion for hospitality, we'd still love to hear from you.</p><br><p>Join us and help shape exceptional luxury residential experiences in Dubai—where your leadership, attention to detail, and commitment to excellence ensure every guest enjoys the comfort, care, and quality that define InterContinental.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.</p> <p>Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. It has a sub-tropical, arid climate.</p> <h4>What you will do</h4> <p>Train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.<br> You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.<br> Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.<br> You will attend regular operational meetings to ensure effective coordination and partnership between departments.<br> Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.<br> Work collaboratively and professionally with co-workers and supervisors.</p> <h4>What you bring</h4> <ul> <li>1-2 years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping.</li> <li>College degree preferably specializing in hotel management or equivalent experience is required.</li> <li>Strong communication skills.</li> <li>Effective problem-solver and efficiency skills.</li> <li>Proficiency in English language.</li> </ul> <h4>What we offer</h4> <ul> <li>Work authorization.</li> <li>Competitive tax-free salary and service charge.</li> <li>Live out allowance or studio in staff accommodation.</li> <li>Medical and life insurance.</li> <li>Paid annual leave and public holidays.</li> <li>Annual flight allowance to home country.</li> <li>Worldwide complimentary room nights with Four Seasons.</li> <li>Growth & development opportunities.</li> <li>Career opportunities and international transfer.</li> <li>And more...</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>Job Description</p><br><br><p>The Manager Special Projects &amp; Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.</p><br><br><br><p><strong>What's On Your Plate?&nbsp;</strong></p><br><br><p><strong>Reporting Business Performance</strong></p><br><br><p>Own full visibility of COO functional KPIs across functions &amp; markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.</p><br><br><p><strong>OKR &amp; Budget PMO</strong></p><br><br><p>Lead OKR &amp; budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.</p><br><br><p><strong>COO Strategy &amp; Planning</strong></p><br><br><p>Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.</p><br><br><p>Planning &amp; Execution — Own integrated business planning (strategy → budget → OKRs → P&amp;T roadmaps); drive operating cadence (plan with owners, timeline &amp; clear accountability plan, offsites, reviews)</p><br><br><p>Performance &amp; Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting</p><br><br><p><strong>Cross-Functional Special Projects</strong></p><br><br><p>Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&amp;T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.</p><br><br><p><strong>AI &amp; Productivity</strong></p><br><br><p>Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.</p><br><br><br>What you need to be successful<br><p><strong>What Did We Order?&nbsp;</strong></p><br><br><ul><li><p>3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business</p><br><br></li><li><p>Thought Leadership ability to drive innovation and impact</p><br><br></li><li><p>Analytical Mindset &amp; strong problem-solving skills with a focus on data-driven decisions</p><br><br></li><li><p>Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output</p><br><br></li><li><p>Experience with financial modelling and PnL analysis strongly preferred</p><br><br></li><li><p>Experience using SQL, BigQuery, Looker, Tableau strongly preferred</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.<br><br><br><br>Job Description<br><br>We are seeking an ambitious Business Development Manager to drive the growth of our Human Risk Management services across the GCC.<br><br>The successful candidate will be responsible for developing new business opportunities, promoting our digital KYC and KYE platform, and selling background screening and due diligence solutions to organizations operating in highly regulated and risk-sensitive environments.<br><br>Key Responsibilities<br><br>Identify and develop new business opportunities across the GCC. Sell SGS Human Risk Management solutions, including:KYC (Know Your Customer) KYE (Know Your Employee) Employment Background Screening Due Diligence and Third-Party Risk Management Build relationships with Compliance, Risk, HR, Procurement, and C-Level Managers. Manage the full sales cycle from prospecting to contract signature. Deliver presentations, product demonstrations, and commercial proposals. Achieve sales targets and contribute to the growth of the business. Maintain awareness of market trends, regulatory developments, and competitor activities. <br><br><br><br>Qualifications<br><br>Bachelor's Degree in Business, Finance, Law, Compliance, Risk Management, or a related discipline.<br><br>Minimum 5 years of successful B2B business development or sales experience within the GCC.<br><br>Proven experience selling services to financial institutions, multinational corporations, luxury brands, technology companies, or regulated industries.<br><br>Strong understanding of:<br><br>KYC / AMLBackground Screening Due Diligence Risk Management Compliance Solutions Experience selling Saa S, Reg Tech, Compliance Technology, or digital platforms is considered a strong advantage.<br><br>Existing network within financial services or luxury industries is highly desirable.<br><br>Fluent in English (written and spoken). Arabic would be an advantage. Proficiency in additional languages is a plus.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i>Business Development Manager (UAE National)</i></p><p><i>Madison Pearl is partnering with a top tier international insurance broker firm for an opportunity to expand their Corporate Development division. They are seeking a Business Development Manager to join their Dubai office.</i></p><p><i>Key Responsibilities:</i></p><ul><li><i>Develop and execute business development strategies to achieve sales targets and revenue goals with regular updates to Head of distribution.</i></li><li><i>Support with renewal of existing business.</i></li><li><i>Develop and maintain a sales pipeline that identifies target clients and opportunities and is adequate in relation to hit ratio to achieve annual targets.</i></li><li><i>Build and maintain strong relationships with clients.</i></li><li><i>Collaboratively work with back office teams to deliver promised solutions to prospects and clients</i></li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><i>Key Requirements</i></p><ul><li><i>Bachelor’s in business administration or any other related field.</i></li><li><i>1-3 years of UAE Sales experience in Insurance broking or bancassurance. A client portfolio is an advantage</i></li><li><i>Knowledge of available insurance products and post sales support</i></li><li><i>Only Emiratis with family books will be considered.</i></li></ul><p><br></p></div>