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Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>NOTE: This role is fully remote and open to all countries within the EMEA timezone.<br><br>About The Team<br><br>The Payroll Product Activation team owns the product strategy for how customers transition their entity, contract, and payroll infrastructure onto Deel. We solve the problem of compressing what has traditionally been a months-long, manual process into something that scales intelligently across thousands of customers with wildly different setups.<br><br>Our customers range from startups launching their first payroll runs to global enterprises managing multiple legal entities and compliance requirements across dozens of jurisdictions. The team is rebuilding core infrastructure with AI-first principles, enabling our systems to take autonomous action on setup workflows. You'll collaborate with strong technical leadership and operate in an environment where speed and judgment compound rapidly.<br><br>Team Mission<br><br>Empower customers to move onto Deel's platform with speed and confidence while maintaining the precision and compliance rigor that payroll demands across diverse organizational structures.<br><br>Summary<br><br>As a Senior Product Manager II, you will own the product strategy, roadmap, and execution for payroll onboarding automation. You'll work cross-functionally with engineering, design, compliance, and go-to-market partners to deliver automation that scales intelligently across thousands of customer variations. You'll balance strategic vision with pragmatic execution in a high-velocity environment where roadmaps shift quickly and your product decisions directly impact how fast customers can go live.<br><br>Responsibilities<br><br>Build and own a clear product vision and strategy for your area; communicate that vision upward, laterally, and into the execution team with conviction Drive the full product development lifecycle, from problem definition through design, engineering collaboration, launch, and measurement, with a bias toward shipping impact quickly Own the automation strategy: define what scalable automation actually means in a space where every customer's setup is different; measure progress in ways that reflect real customer impact Collaborate with engineering leadership and technical teams to navigate complex trade-offs between handling customer variation, maintaining compliance, and moving fast; push back on estimates and own product-engineering decisions Work cross-functionally across entity setup, contract setup, and infrastructure teams to align on shared requirements and surface where one domain's decisions cascade into another's complexity Synthesize customer escalations and edge cases to identify patterns; use those patterns to inform which automations unlock the most value and which problems need configuration-driven solutions Manage in ambiguity and high-velocity contexts: make decisions with incomplete information, communicate uncertainty clearly, and course-correct quickly as you learn Partner with go-to-market and customer success teams to understand customer needs, gather feedback, and ensure product-market fit during a significant platform rebuild<br><br>Qualifications<br><br>Minimum 5+ years of product management experience in fast-paced, high-complexity environments (scaleup, fintech, regulated industries, or infrastructure-heavy products strongly preferred) Proven experience shipping in regulated or high-stakes domains where precision, compliance, and multi-stakeholder accountability are core to the work Strong systems and process thinking, comfortable with problems that have interconnected parts, multiple stakeholders, and ambiguous solutions Pragmatic mindset: able to identify which problems need perfect solutions and which need "good enough" solutions; comfortable making trade-offs with conviction Independent and autonomous leader, thrive owning strategy and execution in less-structured environments; comfortable escalating decisions but not waiting for perfect information Technical credibility: understand engineering constraints, collaborate effectively with technical leaders, and own product-engineering trade-offs (coding not required) Comfort with velocity and ambiguity, energized by high-speed environments where priorities shift and you're expected to move fast while staying rigorous<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Marketing based in United Arab Emirates.<br><br>This is a senior, commercially minded marketing leadership role focused on turning brand awareness into measurable revenue and scalable growth. You will own the full marketing strategy across acquisition, conversion, retention, lifecycle, brand, content, and community. As a player-coach, you will lead the Marketing team while staying close to performance data, creative execution, and optimization. You will work closely with senior leadership and cross-functional teams to support growth and expansion into new markets. The role combines strategic ownership with hands-on execution in a fast-moving, high-growth environment. You will also build the systems, playbooks, and processes needed to scale marketing efficiently across multiple locations. This is an opportunity for a bold, data-driven leader who knows how to build a memorable brand while delivering strong commercial results.<br><br>Accountabilities<br><br>Own and evolve the overall marketing strategy across growth, lifecycle, brand, content, and community, translating company growth and revenue objectives into clear priorities, budgets, KPIs, and measurable outcomes. Lead marketing analytics and reporting, maintaining clear visibility into channel performance, customer behavior, acquisition, conversion, retention, and lifetime value. Develop a deep understanding of target customers and use behavioral insights to improve the full customer journey from discovery through purchase, repeat visits, and advocacy. Own profitable customer acquisition and ticket sales across markets, overseeing paid media, SEO, and other growth channels while driving continuous testing and optimization of CAC, ROAS, conversion, and LTV. Oversee e-commerce and digital conversion performance, including landing pages, offers, booking journeys, mobile experiences, and checkout. Build repeatable marketing playbooks for launching and scaling new locations, working closely with Operations to align marketing investment with ticket inventory, seasonality, and market performance. Identify and test new channels, audiences, offers, partnerships, and creative concepts to unlock additional growth opportunities. Own retention and loyalty initiatives across email, SMS, memberships, referrals, reactivation, and other lifecycle programs designed to increase repeat visits, frequency, and customer lifetime value. Use segmentation and customer insights to create relevant, personalized communications and partner with Customer Experience to translate feedback into improvements. Protect and evolve the brand as the business expands, leading content, social, creator, influencer, PR, community, and local activation strategies. Develop campaigns and experiences that generate genuine participation, conversation, sharing, and advocacy across markets. Lead, coach, and develop the Marketing team while maintaining hands-on involvement in execution and performance optimization. Manage agencies, freelancers, and external partners, setting clear expectations and holding them accountable for measurable results. Establish the right balance of internal and external capabilities as the marketing function scales. Build efficient systems, reporting structures, processes, and playbooks that allow Marketing to support significantly more locations without proportional headcount growth. Recruit and develop high-performing marketing talent and establish strong collaboration across Marketing, Operations, Sales, Customer Experience, Technology, and Expansion. Balance long-term brand building with the immediate commercial priorities of a rapidly growing business.<br><br>Requirements<br><br>8+ years of progressive marketing experience, including experience leading, coaching, and developing a marketing team. Proven experience in a consumer-facing, multi-location, DTC, e-commerce, wellness, hospitality, or experience-led business. Strong commercial understanding of the complete customer funnel, including acquisition, conversion, retention, lifecycle marketing, and customer lifetime value. Significant e-commerce experience, including digital conversion, landing pages, offers, booking or checkout flows, and the journey from acquisition to purchase. Broad expertise across performance marketing, lifecycle/CRM, brand, content, social, and organic growth. Experience launching, scaling, or optimizing multiple markets, locations, or regions. Strong understanding of digital customer journeys and conversion rate optimization. Experience managing meaningful marketing budgets and making investment decisions based on performance and commercial return. Significant experience managing external agencies and partners, with the ability to establish clear targets and hold them accountable for results. Proven people leadership skills and a track record of building and developing high-performing teams. Strong analytical and commercial instincts, with confidence working directly with CAC, ROAS, conversion, retention, and LTV metrics. Strong brand and creative judgment, with an understanding of how brand-building and performance marketing can reinforce one another. Highly organized and execution-focused, with strong project management skills and the ability to prioritize multiple workstreams while maintaining accountability. Comfortable moving between high-level strategy and hands-on execution, including stepping into the details when performance needs improvement. Adaptable, ambitious, and comfortable taking calculated risks in a fast-paced, high-growth environment. Strong communication and collaboration skills, with the ability to influence senior stakeholders and work effectively across multiple functions. A values-driven mindset aligned with creating happiness, caring deeply, adapting quickly, showing up consistently, and continually raising the bar.<br><br>Benefits<br><br>Target total cash compensation of $132K–$174K CAD. Base salary of $110K–$145K CAD. Annual performance bonus of up to 20%. Equity participation available for the right candidate. Remote work flexibility around the world. Flexible working hours between 8:00 AM and 7:00 PM.15 paid vacation days per year.3 paid wellbeing days per year. Annual team retreat. Opportunity to work in an environment centered around puppies and wellbeing. Unlimited complimentary classes for you, family, and friends. Access to networking opportunities and unique invite-only events. Opportunity to work with major global companies, brands, and high-profile clients. Significant opportunities for career growth and progression within a fast-growing startup.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p>
<p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p>
<p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p>
<p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p>
<h4>What you'll be doing</h4>
<p>As the Senior Finance Manager – Joint Ventures (Fashion & Jewelry), you will act as the strategic finance partner for a portfolio of leading international luxury brands across the Middle East, including Fendi, Givenchy, Louis Vuitton, Celine, Loewe, Repossi, De Beers, Max Mara, Zimmermann, Christian Louboutin, Marni, Jil Sander, Kenzo, and Maison Margiela.</p>
<p>You will work closely with Executive Management, Brand Partners, and Joint Venture leadership teams to drive profitable growth, support strategic investments, enhance shareholder value, and provide financial leadership across the full business lifecycle.</p>
<p>The role combines business partnering, corporate finance, FP&A, governance, business development, and executive-level stakeholder management, requiring both strong analytical capabilities and commercial acumen.</p>
<h4>Key responsibilities:</h4>
<ul>
<li><strong>Strategic business partnering</strong><br>
Serve as the primary finance partner for the Fashion & Jewelry Joint Venture portfolio.<br>
Partner with Joint Venture Finance Teams, and Chalhoub Executive Management to support strategic decision-making.<br>
Challenge business assumptions and provide independent, data-driven recommendations.<br>
Drive value creation initiatives focused on profitability, cash generation, and return on investment.<br>
Support negotiations with international luxury brand partners on strategic and financial matters.</li>
<li><strong>Financial planning & performance management</strong><br>
Lead the annual budget, rolling forecast, and long-term planning processes.<br>
Monitor financial performance against budget, forecast and prior year, identifying risks and opportunities.<br>
Perform detailed variance analysis and translate financial results into actionable business insights.<br>
Drive initiatives to improve revenue growth, profitability, cash flow and working capital.</li>
<li><strong>Corporate finance & financial modelling</strong><br>
Build robust financial models to support:<br>
New Joint Venture opportunities<br>
Business development projects<br>
Store investment decisions<br>
Valuation exercises<br>
M&A and shareholder transactions<br>
Develop integrated financial models including:<br>
Profit & Loss<br>
Balance Sheet<br>
Cash Flow<br>
Enterprise Value<br>
IRR, NPV and Payback analysis<br>
Evaluate investment opportunities and prepare financial recommendations for Executive Management.</li>
<li><strong>Governance & executive reporting</strong><br>
Prepare high-quality financial presentations for senior leadership and shareholders.<br>
Present financial analyses and strategic recommendations to senior executives.<br>
Ensure consistency, accuracy and transparency of financial reporting across the portfolio.<br>
Support Joint Venture governance, shareholder reporting and Board decision-making processes.</li>
<li><strong>Financial systems & process improvement</strong><br>
Continuously improve financial reporting processes, planning tools and analytical capabilities.<br>
Drive automation and process efficiencies across finance activities.<br>
Ensure strong financial controls and high standards of data integrity.<br>
Collaborate with cross-functional teams to enhance operational effectiveness.</li>
</ul>
<h4>What you'll need to succeed</h4>
<ul>
<li>You hold a Bachelor's degree in Finance, Accounting, Economics or a related discipline.</li>
<li>You preferably hold an MBA and/or professional qualification (CPA, ACCA, CFA or CMA).</li>
<li>You possess a minimum of 10 years of progressive finance experience, including significant exposure to FP&A, business partnering or corporate finance.</li>
<li>You preferably have experience within luxury retail, retail, FMCG or consumer goods.</li>
<li>You preferably have previous exposure to Joint Ventures, multinational organizations or matrix environments.</li>
<li>You are adept in financial planning, budgeting and forecasting.</li>
<li>You possess advanced financial modelling and valuation skills.</li>
<li>You have a solid understanding of IFRS and financial reporting.</li>
<li>You possess strong analytical and problem-solving capabilities.</li>
<li>You have advanced Excel and PowerPoint skills; experience with ERP and BI tools is an advantage.</li>
<li>You possess excellent communication and presentation skills and the ability to influence senior stakeholders through credible financial insights.</li>
<li>You have a commercial mindset with a strong focus on value creation.</li>
<li>You are a strategic thinker capable of balancing long-term vision with operational execution.</li>
<li>You have excellent stakeholder management and relationship-building skills.</li>
<li>You have the ability to manage multiple priorities in a fast-paced, international environment.</li>
<li>You possess a high level of ownership, integrity and attention to detail.</li>
</ul>
<h4>What makes this role unique</h4>
<ul>
<li>Strategic exposure to some of the world's leading luxury brands.</li>
<li>Regular interaction with C-suite executives, Boards of Directors and international shareholders.</li>
<li>Opportunity to work across business partnering, corporate finance, business development, governance and strategic projects.</li>
<li>Significant visibility within the Group and direct contribution to key investment and partnership decisions.</li>
</ul>
<h4>What we can offer you</h4>
<p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p>
<p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p>
<h4>Using GenAI in your application process</h4>
<p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p>
<h4>We invite all applicants to apply</h4>
<p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p>
<p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Discover your future at Citi
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br>
Job Overview
<p>Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s KYC Operations Team. We are looking for experienced talent interested in AML-KYC space. AML is a key risk area for all banks and this role provides lots of learning related to AML guidelines, policies and procedures.</p><br><p>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p><br><p><b>Team/Role Overview</b></p><br><p><span>The Consumer Business AML KYC Operations Senior Analyst is an intermediate-level position, responsible for Anti-Money Laundering (AML) transaction monitoring and KYC (Know Your Client) program at Citi.</span></p><br><p><b>What you’ll do</b></p><br><ul><li><p>Review and approve client profile reviews completed by Makers, ensuring all customer information, supporting documentation, and KYC records comply with applicable local regulations, Citi policies, and KYC standards before case closure.</p><br></li><li><p>Perform quality oversight of transaction monitoring activities, review MIS outputs for accuracy and completeness, and contribute to quality governance discussions to drive consistent application of standards.</p><br></li><li><p>Validate and challenge the implementation of technology enhancements, policy updates, and regulatory changes by reviewing gap analyses, impact assessments, and stakeholder communications to ensure effective execution.</p><br></li><li><p>Review and provide oversight on process automation initiatives and the implementation of new or revised policies, procedures, and controls, ensuring adherence to governance requirements and operational readiness.</p><br></li><li><p>Conduct independent post-execution quality reviews, data profiling assessments, remediation validations, and control effectiveness reviews to identify risks, ensure compliance, and drive sustainable corrective actions.</p><br></li><li><p>Review capacity planning metrics, time-and-motion study outputs, and resource utilization analyses to ensure appropriate workload management and operational efficiency.</p><br></li><li><p>Review and approve procedural documentation and updates, ensuring alignment with current regulatory requirements, Citi policies, and operational best practices.</p><br></li><li><p>Validate and approve daily operational MIS and monthly management reports, ensuring accuracy, completeness, data integrity, and timely delivery to stakeholders.</p><br></li><li><p>Identify quality, control, and process gaps through ongoing reviews and provide recommendations to enhance productivity, strengthen controls, and improve operational effectiveness.</p><br></li><li><p>Act as a Subject Matter Expert (SME) and provide guidance, coaching, and constructive feedback to Makers and stakeholders on KYC requirements, quality expectations, and regulatory obligations.</p><br></li><li><p>Ensure adherence to Citi's risk and control framework by appropriately escalating issues, validating corrective actions, maintaining strong compliance standards, and promoting accountability across the team.</p><br></li><li><p>Exercise independent judgment when reviewing complex cases, ensuring risks are appropriately assessed, documented, and escalated in accordance with Citi policies and regulatory requirements.</p><br></li></ul><p><b>What we’ll need from you</b></p><br><p>Role Qualifications:</p><br><ul><li><p>Strong written and oral communication skills - Ability to interact and facilitate across diverse audiences, including Senior Management</p><br></li><li><p>Ability to support and obtain buy-in from others and lead by example of high performance.</p><br></li><li><p>Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms</p><br></li><li><p>Excellent time management skills</p><br></li><li><p>Strong analytical and problem-solving skills.</p><br></li><li><p>Basic project participation experience</p><br></li></ul><p><span>Knowledge/Experience:</span></p><br><ul><li><p>Experience<span>with contributing</span>to a collaborative environment through knowledge sharing and mutual respect.</p><br></li><li><p>Business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures.</p><br></li><li><p>Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance and changing dynamics, and knowledge of KYC processes throughout the client life cycle.</p><br></li><li><p>Understanding of the inter-dependencies of roles within KYC process and requirements for KYC Record successful completion across relevant client types.</p><br></li><li><p>Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues.</p><br></li></ul><p>Skills:</p><br><ul><li><p>Proficient Microsoft Office user (i.e., Excel, PowerPoint) and ability to perform moderately complex queries.</p><br></li><li><p>Excellent communication and presentation skills</p><br></li><li><p>Strong multitasking skills and attention to detail.</p><br></li></ul><p>Education:</p><br><ul><li><p>Bachelor's degree/University degree. AML-KYC related certification would be an advantage.</p><br></li></ul><p><b>What we can offer you</b></p><br><p>By joining Citi UAE you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.</p><br><p>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. </p><br><p><b>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</b></p><br><p>#LI-NS10</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Operations - Services<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Business KYC<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br>
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Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>You are the ultimate problem-solver at the heart of our Payroll teams. Sitting at the intersection of product, engineering, operations, and Go-To-Market (GTM), you own the end-to-end operational lifecycle across 10+ product teams.<br><br>This is an owner role that demands resourcefulness, the ability to juggle competing demands, and the discipline to know the difference between moving paperwork and actually solving problems. You will take total accountability for complex challenges, driving them from initial friction to final resolution. Operating autonomously across global time zones, you are the crucial connective tissue that ensures what our customers need is exactly what our engineers build.<br><br>If you thrive in high-velocity environments, love distilling chaos into clarity, and have a relentless bias for action, this is the role for you.<br><br>What You'll Do<br><br>Own the product signal end-to-end: Transform raw feedback and friction from operations and customers into clear, prioritized, and actionable insights for Product Managers. You uncover what truly matters, validate the "why," and drive the prioritization of impactful solutions. Orchestrate global execution: You are the critical connector between distributed Product, Engineering, and GTM teams. When PMs and engineers are in different time zones, you step in to scope work, answer questions, unblock decisions, and maintain momentum. You also ensure GTM teams are fully equipped to launch, sell, and support what ships. Be the ultimate problem-solver: When a process breaks or a product stalls, you don't just hand it off and disappear. You dig deep to uncover the root cause - whether it’s a product gap, a documentation issue, or a systemic limitation - and you own the solution from discovery to implementation. Navigate and simplify complexity: You will manage competing demands coming from all directions. You excel at taking that volume, structuring the details, prioritizing ruthlessly, and taking decisive action. You don't wait for permission to move; you make informed calls and drive progress.<br><br>What We're Looking For<br><br>4+ years of experience in fast-paced, high-scale environments (Series A/B/C startups or equivalent-pace tech organizations), with a proven track record of moving quickly and juggling competing priorities. End-to-end ownership mentality: You have successfully operated in the space between product and ops. You can translate the distinct languages and priorities of different teams, and you know how to separate true product signals from operational noise. Relentless resourcefulness: When you hit a roadblock, you find a way around it. You are highly comfortable context-switching between a customer escalation, an engineering sync, and deep-dive data analysis. Autonomous decision-making: You are a natural problem-solver who can dig into complex issues, form a strong point of view, and make the right calls. You know exactly what is yours to decide and what requires escalation. Data-driven approach: You possess a strong analytical foundation. You can pull your own data, extract meaningful insights, and use them to drive product enhancements and prioritization. You are highly comfortable with spreadsheets, dashboards, and core operational analytics. Precision communication: You write and speak with clarity and impact. You easily adapt your communication style depending on whether you are talking to engineers, PMs, customers, or leadership. Sharp product sense: You deeply understand how software is built and shipped. While you don't need to be a PM, you understand what is technically possible, how to accurately answer scoping questions, and how to spot when an initiative is off-track.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT
Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>You are the ultimate problem-solver at the heart of our Payroll teams. Sitting at the intersection of product, engineering, operations, and Go-To-Market (GTM), you own the end-to-end operational lifecycle across some of our most critical product teams<br><br>This is an owner role that demands resourcefulness, the ability to juggle competing demands, and the discipline to know the difference between moving paperwork and actually solving problems. You will take total accountability for complex challenges, driving them from initial friction to final resolution. Operating autonomously across global time zones, you are the crucial connective tissue that ensures what our customers need is exactly what our engineers build.<br><br>If you thrive in high-velocity environments, love distilling chaos into clarity, and have a relentless bias for action, this is the role for you.<br><br>What You'll Do<br><br>Own the product signal end-to-end: Transform raw feedback and friction from operations and customers into clear, prioritized, and actionable insights for Product Managers. You uncover what truly matters, validate the "why," and drive the prioritization of impactful solutions. Orchestrate global execution: You are the critical connector between distributed Product, Engineering, and GTM teams. When PMs and engineers are in different time zones, you step in to scope work, answer questions, unblock decisions, and maintain momentum. You also ensure GTM teams are fully equipped to launch, sell, and support what ships. Be the ultimate problem-solver: When a process breaks or a product stalls, you don't just hand it off and disappear. You dig deep to uncover the root cause - whether it’s a product gap, a documentation issue, or a systemic limitation - and you own the solution from discovery to implementation. Navigate and simplify complexity: You will manage competing demands coming from all directions. You excel at taking that volume, structuring the details, prioritizing ruthlessly, and taking decisive action. You don't wait for permission to move; you make informed calls and drive progress.<br><br>What We're Looking For<br><br>4+ years of experience in fast-paced, high-scale environments (Series A/B/C startups or equivalent-pace tech organizations), with a proven track record of moving quickly and juggling competing priorities. End-to-end ownership mentality: You have successfully operated in the space between product and ops. You can translate the distinct languages and priorities of different teams, and you know how to separate true product signals from operational noise. Relentless resourcefulness: When you hit a roadblock, you find a way around it. You are highly comfortable context-switching between a customer escalation, an engineering sync, and deep-dive data analysis. Autonomous decision-making: You are a natural problem-solver who can dig into complex issues, form a strong point of view, and make the right calls. You know exactly what is yours to decide and what requires escalation. Data-driven approach: You possess a strong analytical foundation. You can pull your own data, extract meaningful insights, and use them to drive product enhancements and prioritization. You are highly comfortable with spreadsheets, dashboards, and core operational analytics. Precision communication: You write and speak with clarity and impact. You easily adapt your communication style depending on whether you are talking to engineers, PMs, customers, or leadership. Sharp product sense: You deeply understand how software is built and shipped. While you don't need to be a PM, you understand what is technically possible, how to accurately answer scoping questions, and how to spot when an initiative is off-track.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT
Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>What You'll Own<br><br>Production Operations<br><br>Monitor, triage, and resolve production incidents involving SQL Server performance, deadlocks, blocking, and index contention across Azure SQL Hyper Scale instances. Own the alerting stack (Zabbix), including threshold tuning, tag/host hygiene, and reducing alert noise without creating blind spots. Execute production data corrections using structured procedures (pre-check, execute, post-check, commit/rollback). Manage Azure SQL compute allocation across regions. Evaluate and implement compute isolation where traffic patterns justify it.<br><br>Performance Engineering<br><br>Read and interpret SQL Server execution plans end-to-end. Identify the costliest operator and trace it back to its root cause. Apply tactical fixes (plan hints, index adds, stats updates) that buy time, then design structural fixes tracked as debt. Index design: composite key order, include columns, covering vs. partial, online builds. <br><br>Schema Development & Release Safety<br><br>Review all database PRs against the team's checklist Own the schema deprecation pipeline: [deprecated] schema promotion, Drop Scheduled Date extended property, 30-day scream test before any DROP.<br><br>Knowledge & Documentation<br><br>Document database object intent using Extended Properties (MS_Description), not just external wikis. Write clear, reproducible runbooks for every non-trivial SOP. Contribute to and occasionally lead internal database development sessions. The team has a formal curriculum; you're expected to teach, not just execute.<br><br>What We're Looking For<br><br>Must-have<br><br>5+ years hands-on as a production SQL Server DBA, with at least 2 years on Azure SQL. Expert-level T-SQL: window functions, CTEs, dynamic SQL (sp_executesql), OUTER APPLY, correlated subquery identification, temp table vs table variable trade-offs. Execution plan fluency: you can identify a Key Lookup, recognize a Parallel Nested Loop that should be a Hash Join, and explain why the optimizer made the wrong choice. Index design beyond "create an index and see if it speeds things up." You understand included columns, fill factor, fragmentation costs, and when NOT to add an index. Experience with multi-tenant, multi-country production databases where a bad migration can affect thousands of companies simultaneously. Disciplined about prod changes. You don't run anything in production without a rollback plan, a pre-check, and a post-check. Able to work autonomously: you don't wait to be told there's a problem. You monitor, you notice patterns, and you raise them.<br><br>Strong preference<br><br>Azure SQL Hyper Scale or Managed Instance experience. Azure Data Factory familiarity (pipelines, triggers, monitoring). Experience with payroll, HR, or financial data systems - not required, but you'll learn this domain faster if you have it. Zabbix or equivalent monitoring platform administration. Schema migration experience on a database with 500+ tables and active development traffic. Exposure to soft-delete patterns, audit triggers, and data retention compliance.<br><br>Nice to have<br><br>Power Shell scripting for DBA automation (index maintenance, health checks, access provisioning). Experience reviewing ORM-generated queries and translating developer intent into an efficient SQL shape.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT
Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>Deel is the global leader in workforce solutions, enabling companies to hire, pay, and manage talent anywhere in the world. Our platform powers global teams across 150+ countries, helping organizations scale faster while navigating the complexities of compliance, payroll, and workforce management.<br><br>As Deel continues to scale rapidly, Employer of Record (EOR) has become the largest and most foundational business within the company, representing roughly one-third of our total revenue and serving as the engine behind Deel’s global expansion platform.<br><br>We are seeking a General Manager to lead the EOR business end-to-end. This leader will own the strategy, growth trajectory, and operational excellence of our largest business unit, ensuring it continues to scale globally while expanding into new verticals and industries.<br><br>The Opportunity<br><br>EOR sits at the center of Deel’s mission: enabling companies to build global teams without friction. The business is already operating at a significant scale and continues to grow rapidly. This role will own the EOR P&L and growth strategy, with a mandate to accelerate expansion while evolving the product and operational model to support increasingly complex global use cases.<br><br>A key focus will be verticalizing the people offering, tailoring EOR solutions for industries with unique regulatory, operational, and workforce requirements—such as shipping, mining, entertainment, and other complex global sectors.<br><br>The General Manager will work cross-functionally across product, engineering, legal, operations, finance, and go-to-market teams to drive growth, product innovation, and operational scalability.<br><br>This is a hands-on leadership role for a business builder who can operate at both the strategic and operational levels—setting direction while rolling up their sleeves to drive execution.<br><br>What You’ll Do<br><br>Own the EOR business end-to-end with full P&L, growth strategy, and global operating performance. Accelerate growth, define and execute the roadmap to expand market leadership. Drive verticalization, build industry-specific EOR solutions (e.g., shipping, mining, entertainment). Scale operations, oversee global compliance, onboarding, payroll, and lifecycle; build for efficiency and scale. Lead cross-functional execution. align Product, Engineering, GTM, Finance, and Legal around clear priorities. Evolve the product toward a more scalable, tech-enabled platform (automation, APIs, CX). Operate with data to prioritize investments and improve performance. Act as the face of EORinternally and externally with key stakeholders.<br><br>What We’re Looking For<br><br>15+ years experience in GM, operations, or workforce platforms. Proven track record owning and scaling large P&L businesses in high-growth environments. Experience in global, regulated, and operationally complex businesses. Ability to lead large, matrixed organizations and influence without authority. Strategic + hands-on operator with strong execution rigor. Excellent problem-solving, prioritization, and decision-making skills. Strong product and operational judgment. Executive presence with C-suite credibility.<br><br>Nice to Have<br><br>Background in HR tech, payroll, or workforce infrastructure. Experience scaling global, regulated platforms or services businesses. Track record of expanding into new verticals. Exposure to global compliance and employment frameworks.<br><br>Full-time employees in the United States receive a variety of benefits while employed at Deel.<br><br>Health Insurance Effective from Day 1 (Medical, Dental, & Vision)401k Retirement Plan Disability Insurance Life Insurance Employee Assistance Program (EAP) Flexible Savings Account (FSA) Flexible time off (PTO)12 paid holidays per year Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br><span>We are seeking a skilled and analytical Auditor to join Group Internal Audit (GIA), supporting the Wealth & Retail Banking (WRB) portfolio. The role is responsible for delivering risk-based audits, providing independent assurance on key risks and controls, identifying opportunities for improvement, and supporting continuous monitoring activities. The successful candidate will use data-driven audit techniques, contribute to innovation within the audit function, and help strengthen the Bank’s risk and control environment.</span><br><b>Key Responsibilities</b> <br>
<span>Audit Planning and Risk Assessment</span>
</span><ul>
<li><span>Support the development and maintenance of risk assessments and risk-based audit plans.</span></li>
<li><span>Identify emerging risks, control weaknesses, and changes in the business environment requiring audit focus.</span></li>
<li><span>Contribute to audit scoping, planning, and testing programmes.</span></li>
<li><span>Provide insights to support audit prioritisation and coverage decisions.</span></li>
</ul>
<span>Audit Delivery</span>
<ul>
<li><span>Deliver audit engagements in line with Group Internal Audit methodology and professional standards.</span></li>
<li><span>Conduct fieldwork, review evidence, draft audit findings, and support audit report preparation.</span></li>
<li><span>Ensure audits are completed within agreed timelines and quality standards.</span></li>
<li><span>Promote efficiency, consistency, and continuous improvement in audit execution.</span></li>
</ul>
<span>Issue Management and Validation</span>
<ul>
<li><span>Monitor audit issues and management action plans through to closure.</span></li>
<li><span>Validate remediation actions to ensure root causes have been appropriately addressed.</span></li>
<li><span>Escalate overdue, ineffective, or high-risk remediation matters where required.</span></li>
<li><span>Provide guidance on evidence requirements and effective issue resolution.</span></li>
</ul>
<br> <br>
<span>Continuous Monitoring and Stakeholder Engagement</span>
<ul>
<li><span>Perform ongoing monitoring to identify emerging risks and control concerns.</span></li>
<li><span>Build constructive relationships with stakeholders while maintaining independence and objectivity.</span></li>
<li><span>Clearly communicate audit findings, risk impacts, root causes, and recommendations.</span></li>
</ul>
<span>Analytics, Innovation and Data Insights</span>
<ul>
<li><span>Apply data analytics to enhance risk identification, testing coverage, and audit efficiency.</span></li>
<li><span>Support the development of automated and data-led audit approaches.</span></li>
<li><span>Use data visualisation and analytical techniques to identify trends, anomalies, and control indicators.</span></li>
<li><span>Contribute to audit innovation, methodology enhancements, and digital transformation initiatives.</span></li>
</ul>
<span>Non-Audit Activities and Departmental Contribution</span>
<ul>
<li><span>Support regulatory reviews, external audit engagements, and quality assurance activities.</span></li>
<li><span>Contribute to audit committee, risk, and governance forum papers where required.</span></li>
<li><span>Participate in knowledge-sharing, training, and cross-functional collaboration activities.</span></li>
<li><span>Support annual planning, risk assessment updates, and continuous improvement initiatives.</span></li>
</ul>
<br> <br>
<span>People, Culture and Conduct</span>
<ul>
<li><span>Demonstrate professional scepticism, integrity, and the highest standards of ethical conduct.</span></li>
<li><span>Take ownership of continuous professional development across audit, business, risk, and analytics disciplines.</span></li>
<li><span>Proactively identify, escalate, and support the resolution of risk, conduct, and compliance matters.</span></li>
</ul>
<br>
<span>Regulatory & Business Conduct</span>
<ul>
<li><span>Champion the Group’s Values and Code of Conduct.</span></li>
<li><span>Maintain the highest standards of ethics, regulatory compliance, and business conduct.</span></li>
<li><span>Ensure compliance with all applicable laws, regulations, and internal policies.</span></li>
<li><span>Collaboratively identify, escalate, mitigate, and resolve risk and compliance concerns.</span></li>
</ul>
<br>
<span>Other Responsibilities</span>
<ul>
<li><span>Embed the Group’s brand promise, <strong>Here for good</strong>, in daily activities.</span></li>
<li><span>Undertake additional responsibilities as required under Group, Country, Business, or Functional policies.</span></li>
<li><span>Maintain an up-to-date understanding of role requirements, regulatory expectations, and business developments.</span></li>
</ul>
<br><b>Skills and Experience</b> <br><ul>
<li><span>Audit Methodology and Audit Systems</span></li>
<li><span>Risk Assessment</span></li>
<li><span>Audit Planning</span></li>
<li><span>Audit Fieldwork</span></li>
<li><span>Audit Report Writing</span></li>
<li><span>Stakeholder Management</span></li>
<li><span>Continuous Monitoring</span></li>
<li><span>Data Analytics and Insight Generation</span></li>
</ul><br><b>Qualifications</b> <br><ul>
<li><span>Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, Information Systems, Economics, or a related field.</span></li>
<li><span>Professional certifications such as:</span>
<ul>
<li><span>Certified Internal Auditor (CIA)</span></li>
<li><span>Chartered Accountant (CA)</span></li>
<li><span>Certified Public Accountant (CPA)</span></li>
<li><span>Association of Chartered Certified Accountants (ACCA)</span></li>
<li><span>Certified Information Systems Auditor (CISA)</span></li>
<li><span>Certified Anti-Money Laundering Specialist (CAMS)</span></li>
<li><span>Financial Risk Manager (FRM)</span></li>
<li><span>Or other relevant audit, risk, or compliance qualifications.</span></li>
</ul>
</li>
<li><span>Membership of a recognised professional accounting or auditing body is advantageous.</span></li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>• Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets. </span></p><br><br>
<p><span><strong>Customer Service. Sales. Process & Operations. Reporting</strong></span><br><span>• Provide clients with exceptional telephone-based customer services</span><br><span>• Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• Ensure end to end resolution of queries within the specified turnaround time </span><br><span>• Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• Continuously enhance productivity to meet standards.</span><br><span>• Uphold company values consistently.</span><br><span>• Adhere to all relevant rules, regulations, and policies.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) </span></p><br><br><b>Skills and Experience</b> <br><p><span>• Team management</span><br><span>• Leadership, Analytical and Interpersonal skills</span><br><span>• Strong communication skills including good grammar and articulation</span><br><span>• Ability to work under pressure and multitask</span><br><span>• Manage conflicts and solve problems</span><br><span>• Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• Graduate</span><br><span>• Prior Customer Service/Sales experience (based on the role)</span><br><span>• Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• Proficient in Excel and adept at navigating multiple systems.</span><br><span>• Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• Accountability, Accuracy, and attention to detail</span><br><span>• Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage </span><br><span>• Should have both Arabic and English speaking skills </span><br><span>• Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Department: </b>MENA <br><b>Team: </b>Policy – MENA region <br><b>Location: </b>Dubai or Doha with homework flexibility <br><b>Position type: </b>12 month contract with view to renew; full-time </p><br><p><u><b>What the hiring manager says</b></u></p><br><p><br><i>“The GSMA’s MENA team is expanding and we have an exciting opportunity for a high-performing Policy Director to work with the MENA team to engage all stakeholders with GSMA programs and policy & technology orientated activities. The role entails a lot of travel, ability to work under pressure and a deep technical and policy background”.</i><br>Head of MENA </p><br><p><u><b>About the role</b></u></p><br><p>We are looking for a creative and energetic Director to lead GSMA programmes in the Middle East and North Africa. The Director will be responsible for advancing GSMA’s objectives in the MENA region. This will involve leading engagements on policy and regulations as well as being the technical expert and reference point for broader GSMA activities both within the organisation and in relations with our members. You will need to demonstrate clear understanding of mobile industry comfortable communicating this at a range of levels of detail. You will also be required to attend some GSMA working groups when needed, to provide descriptions of general industry topics and specific GSMA projects. You may be required to attend meetings of other industry forums.</p><br><p>You will have a good understanding of existing and future mobile technology and be able to demonstrate knowledge of the future industry trends and their likely impacts on mobile network evolution and development. You will be able to articulate potential industry positions in areas of confluence of Mobile with other verticals, including, but not limited to, banking and finance, healthcare, education, and other service industries where mobile technology plays a critical role in shifting paradigms for solution delivery.</p><br><p>You will also be able to demonstrate the ability to understand the commercial implications of technical decisions and vice versa.</p><br><p>You will also engage all stakeholders with GSMA Technology programmes and technology orientated activities (MC, IoT, RCS, 5G, IMEI, Mobile Money, etc.).</p><br><p>The Policy Director reports to the Head of MENA. This role works very closely with the rest of the small MENA team. </p><br><p><b>You will:</b><br>• Lead industry engagement and projects on spectrum and policy matters as well as broader GSMA activities in region.<br>• Manage Working Group and Regional Interest Group activity in region.<br>• Engage with member leadership in region.<br>• Responsible for input towards regional business planning.<br>• Manage programme delivery in region against HQ KPIs and member expectations.<br>• Responsible for delivering within the annual regional budget allocation.<br>• Responsible for regional reporting in accordance with HQ requirements, presenting progress against regional KPIs and defining corrective action where appropriate.<br>• Foster the necessary consultation, communications and good relations within the wider organisation, including staff of member organisations.<br>• Line and performance management of regional team.<br>• Ability to work cooperatively and flexibly with stakeholders and facilitate a collaborative approach.<br>• Acts as a role model in demonstrating commitment to GSMA values and internal processes.<br>• Ensure compliance by team with all GSMA polices, processes and procedures.</p><br><p><u><b>About you</b></u></p><br><p>• Relevant experience working in the telecoms industry is essential. Ideally with an operator or vendor. <br>• Strong technical plus commercial understanding background.<br>• Capable of delivering presentations to a technical audience on these services.<br>• You will be fluent in English. Arabic and/or French would be an advantage.<br>• A proven track record of proposition development and the ability to influence and add value to your area of business.<br>• Strong writing skills, messaging, leadership positioning and narrative development.<br>• Experience working in an international environment, ideally in the MENA/SSA region. <br>• Advanced knowledge of MS Office (Excel, Word and PowerPoint).<br>• Experience of working with multiple internal stakeholders and with geographically dispersed teams in a matrix structure.<br>• Willingness to travel, as and when required by the role.</p><br><p><u><b>About your skills</b></u></p><br><p>1. Communication <br>2. Delivery <br>3. Project Management <br>4. Teamwork <br>5. Analysis</p><br><p><b>Contract type</b></p><br>Department Contractor<p><b>Worker type</b></p><br>Contingent Worker<b><span>What We Offer</span></b><p>Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.</p><br><p>In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.</p><br><p>To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.</p><br><p><span>Being You at the GSMA</span></p><br><p>We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.</p><br><p><span><b>GSMA Values</b></span></p><br><p><span>Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.</span></p><br><p><b><span>Passionately driven</span></b></p><br><p><span>We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.</span></p><br><p><b><span>Insightful leaders</span></b></p><br><p><span>We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.</span></p><br><p><b><span>Stronger together</span></b></p><br><p><span>We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.</span></p><br><p><span>Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.</span></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p>• The client service executive will be responsible for handling client queries/complaints and ask for any information via the digital channel eg Social media handles like face book, twitter, LinkedIn etc and the Chat Bot options. This will also include calling the client and engaging the client for any information required and provide resolution /clear queries.<br>• The team will also be responsible for working with the marketing and social media team to understand opportunities and supporting the business to launch , track and social media/digital campaigns and posts .<br>• The role will also be focused on analysing client feedback on the digital/other channels and supporting the manager to make the required changes to the process /product to fix the issue</p><br><br><b>Key Responsibilities</b> <br>
<ul>
<li>To handle customer social media posts, calls & issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies. </li>
<li>Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community</li>
<li>Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.</li>
<li>Moderate all user-generated content on social media in line with the moderation policy for each community</li>
<li>Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.</li>
<li>Sign up customers for value added services and digital education (as applicable)</li>
<li>Tag the social media posts & calls accurately as per internal guidelines & policies</li>
<li>Initiate and strive towards achieving set targets and service standards </li>
<li>Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)</li>
<li>Participation in operational or technical platform trainings, as needed</li>
<li>Additional duties as assigned</li>
<li>Give accurate information to customers on his/her queries & concerns</li>
<li>Have high awareness levels on KYC and anti-money laundering policy</li>
<li>Multi-skilled to handle both social media posts and outbound calls (as applicable) </li>
<li>Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement</li>
</ul>
<br>
<br>
<ul>
<li>Ability to write, think and work quickly without losing focus.</li>
<li>Maintain the highest level of professionalism while managing sensitive issues. </li>
<li>Demonstrate personal ownership and accountability.</li>
<li>Show empathy while providing thoughtful and prompt resolutions.</li>
<li>Initiate and strive towards achieving set targets and service standards</li>
<li>Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management</li>
<li>Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)</li>
<li>Adhere to customer data confidentiality policy</li>
<li>Adhere to all applicable rules / regulations and group policies</li>
<li>Support the identification, development and implementation of continuous improvement ideas.</li>
<li>Provides timely feedback to management concerning operational changes/ideas, and recommends solutions to customer service failures.</li>
<li>Report on activity and findings, concisely summarizing important community trends and insights that are relevant to social care, team, SCB products and the overall bran</li>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct. </li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li>
</ul>
<br>
<br><b>Skills and Experience</b> <br><ul>
<li>Good communication skills</li>
<li>Social media management - Understanding of Social Media platforms and jargon</li>
<li>Knowledge of Microsoft Suite – Excel, Word, PPT </li>
<li>Strong interpersonal skills m which encourages and promotes enthusiasm and team spirit</li>
</ul><br><b>Qualifications</b> <br><p>• Minimum qualification should be diploma holder /graduate</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>AI assistants are no longer a feature at Deel — they're becoming the primary way both our customers and our own teams get work done. When a company hires, pays, and manages talent across 100+ countries, the complexity is enormous. Agentic AI is how we make that complexity disappear: assistants that answer compliance questions, draft contracts, resolve support tickets, and take action on a user's behalf — for thousands of customers and the internal teams who serve them.<br><br>We're looking for a hands-on Product Manager to own and drive Deel's AI assistants across both internal-facing (employee and agent productivity) and external-facing (customer) surfaces. You'll lead an ambitious team of engineers, designers, and data scientists building products on the frontier of what LLMs can do — and you'll do it in a space that's changing weekly. This role is for someone who builds, ships, measures, and pivots fast.<br><br>What You'll Do<br><br>Own the strategy, roadmap, and execution for Deel's agentic AI assistants — spanning both internal tools (for employees and support agents) and customer-facing experiences. Be hands-on with the technology: prototype with LLM APIs, design tool-calling and agent workflows, write and run evals, and dig into traces and failure modes yourself rather than handing it all off. Define what "good" looks like and build the evaluation systems to measure it — accuracy, latency, cost, safety, and task-completion rates — and use them to drive iteration. Drive a team of ambitious engineers, designers, and data scientists, setting direction and maintaining momentum without turning the team into a process-heavy machine. Stay at the frontier — continuously absorb new model capabilities, SDKs, and techniques (new model releases, agent frameworks, retrieval methods) and translate them into product bets ahead of the curve. Move fast and pivot fast — ship MVPs, learn from real usage, and kill or redirect work decisively when the data or the technology shifts. Partner deeply with engineering, design, data science, support, legal, and GTM teams to ship both robust backend agent systems and polished frontend experiences. Balance internal efficiency (agent and employee productivity) with external delight (customer-facing assistants), ensuring quality on both.<br><br>You'll Be a Great Fit If You<br><br>Have 6+ years of product management experience, with significant time(2+ years) owning AI-powered or technically complex products end to end. Have hands-on experience building AI assistants or agents — not just specifying them — including direct work with LLM APIs. Have built on Open AI APIs (Chat Completions, Responses) and/or the Anthropic / Claude Agent SDK, or comparable agentic tooling. This is a strong plus. Understand evals deeply — how to design them, what to measure, and how to use them to drive product quality and model selection. Understand LLM capabilities and limitations: prompting, tool use / function calling, RAG and retrieval, latency/cost tradeoffs, and where models fail. Are relentlessly curious and always learning — you keep up with a field that moves weekly and treat that pace as energizing, not exhausting. Are comfortable with ambiguity and rapid iteration — you'd rather ship, measure, and adjust than wait for a perfect plan. Can drive an ambitious cross-functional team, turning chaos into clarity and keeping execution sharp through lightweight agile practices. Are an excellent communicator — clear, persuasive, and able to align engineers, designers, data scientists, and stakeholders around a shared bet. Care deeply about quality — from the precision of an agent's output to the polish of the frontend UX.<br><br>Bonus If You<br><br>Have shipped agentic products to production at scale (multi-step tool use, autonomous or semi-autonomous workflows). Have a technical background — you can read code, use claude code(or similar tools), run a prototype, and reason about system architecture with engineers. Have worked in global HR, payroll, compliance, or Saa S with structured, fast-changing domain knowledge. Have experience grounding AI products in proprietary knowledge bases or retrieval systems. Have partnered with support, content, or ops teams to deploy AI at scale.<br><br>Why This Role Matters<br><br>This is a high-visibility, high-leverage position at the center of Deel's AI strategy. The assistants you build will:<br><br>Define how every Deel customer and employee experiences the product. Turn Deel's deep, proprietary global expertise into AI that takes action, not just answers questions. Set the bar for AI product quality across the company. Put Deel ahead of the curve in one of the fastest-moving areas in software.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT
<h2 class="h5">Job description</h2>
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<p><span>An employee of the American Hospital Dubai is expected to promote the mission and philosophy of the hospital by acting in a caring, courteous and confidential manner towards patients, visitors, colleagues and staff by performing their duties and responsibilities according to the expected standards in order to fully meet patient care needs.</span></p><br><br>Responsibilities:<br><p><span><strong>Enterprise Integration Architecture</strong></span></p><br><ul><li><span>Defines and maintains the enterprise clinical integration architecture, standards, design principles, interface patterns, and technology roadmap in alignment with organizational strategy and enterprise architecture.</span></li><li><span>Designs scalable and reusable integration solutions connecting the Electronic Medical Record, clinical applications, ancillary systems, imaging platforms, medical devices, financial systems, patient portals, mobile applications, and external healthcare networks.</span></li><li><span>Evaluates integration requirements and recommend appropriate technologies, standards, and architecture patterns based on clinical criticality, security, performance, maintainability, and business continuity needs.</span></li><li><span>Provides technical design authority for major clinical systems implementations, expansions, migrations, upgrades, mergers, and digital transformation initiatives.</span></li></ul><p><span><strong>Healthcare Interoperability and Standards</strong></span></p><br><ul><li><span>Leads the design, development, implementation, and optimization of integrations using HL7 v2, FHIR, DICOM, IHE profiles, APIs, web services, messaging technologies, and other healthcare interoperability standards.</span></li><li><span>Ensures consistent implementation of patient identity, encounter, order, result, medication, scheduling, billing, document, and clinical data exchange workflows across enterprise systems.</span></li><li><span>Establishes interface specifications, data mappings, terminology standards, validation rules, error-handling processes, and integration documentation.</span></li><li><span>Supports compliance with DHA, NABIDH, JCI, health information exchange, data privacy, and organizational information governance requirements.</span></li></ul><p><span><strong>Interface Engine and Integration Platform Management</strong></span></p><br><ul><li><span>Provides senior technical oversight for enterprise interface engines, API management platforms, integration services, message queues, monitoring tools, and supporting infrastructure.</span></li><li><span>Designs and develops complex interfaces, transformation logic, routing rules, APIs, and integration components while ensuring configuration quality and maintainability.</span></li><li><span>Monitors message processing, interface queues, system connectivity, transaction volumes, error rates, and integration performance to maintain reliable 24/7 data exchange.</span></li><li><span>Leads capacity planning, platform upgrades, performance tuning, patching, certificate management, high availability, and lifecycle planning for integration technologies.</span></li></ul><p><span><strong>Clinical Integration Delivery</strong></span></p><br><ul><li><span>Leads integration workstreams for implementation of new clinical applications, medical devices, diagnostic platforms, digital solutions, and external healthcare services.</span></li><li><span>Translates clinical and operational requirements into detailed integration designs, technical specifications, workflow diagrams, data mappings, and implementation plans.</span></li><li><span>Coordinates with vendors, system analysts, clinical teams, and technical resources to ensure integration dependencies, timelines, testing, and production readiness are effectively managed.</span></li><li><span>Ensures integrations are delivered within agreed scope, quality, security, and service expectations while maintaining alignment with patient safety and operational priorities.</span></li></ul><p><span><strong>Testing, Validation and Change Management</strong></span></p><br><ul><li><span>Develops and governs integration testing strategies covering unit testing, system integration testing, regression testing, performance testing, failover testing, and user acceptance testing.</span></li><li><span>Validates message content, data accuracy, patient identity, workflow outcomes, error conditions, system acknowledgements, and downstream clinical availability before production deployment.</span></li><li><span>Leads technical review and approval of integration changes through established change-management and release-governance processes.</span></li><li><span>Maintains version control, deployment documentation, interface inventories, test evidence, rollback procedures, and post-implementation validation records.</span></li></ul><p><span><strong>Patient Identity and Data Integrity</strong></span></p><br><ul><li><span>Ensures accurate and consistent patient identity, demographic, encounter, provider, location, order, and clinical data exchange across integrated systems.</span></li><li><span>Collaborates with Health Information Management, Clinical Systems, and operational stakeholders to address duplicate records, mismatched identities, data-quality issues, and reconciliation requirements.</span></li><li><span>Defines integration controls that reduce the risk of patient misidentification, missing clinical information, duplicate transactions, and incorrect routing of patient data.</span></li><li><span>Supports master data management, enterprise patient index, terminology management, and data standardization initiatives.</span></li></ul><p><span><strong>Service Reliability and Incident Management</strong></span></p><br><ul><li><span>Leads the investigation and resolution of complex integration incidents involving failed messages, delayed results, interface outages, incorrect mappings, duplicate transactions, system connectivity, and data discrepancies.</span></li><li><span>Coordinates incident response with application teams, infrastructure, cybersecurity, vendors, clinical departments, and external entities to minimize disruption to patient care.</span></li><li><span>Establishes monitoring thresholds, automated alerts, escalation procedures, technical runbooks, and service restoration processes for critical interfaces.</span></li><li><span>Participates in on-call support and provide senior technical leadership during major incidents, system downtimes, emergency events, and disaster recovery activities.</span></li></ul><p><span><strong>Cybersecurity, Privacy and Compliance</strong></span></p><br><ul><li><span>Designs integrations in accordance with cybersecurity, privacy, access control, encryption, authentication, audit, network segmentation, and secure data-transfer requirements.</span></li><li><span>Collaborates with Information Security to assess integration risks, third-party connectivity, API exposure, vulnerabilities, privileged access, and regulatory compliance.</span></li><li><span>Ensures sensitive patient and organizational information is exchanged only through authorized, secured, monitored, and appropriately documented channels.</span></li><li><span>Supports internal audits, accreditation surveys, regulatory inspections, risk assessments, and corrective actions related to healthcare interoperability and clinical information exchange.</span></li></ul><p><span><strong>Business Continuity and Disaster Recovery</strong></span></p><br><ul><li><span>Designs resilient integration solutions incorporating redundancy, high availability, fault tolerance, message recovery, transaction replay, and controlled downtime workflows.</span></li><li><span>Develops, tests, and maintains disaster recovery, business continuity, backup, restoration, failover, and recovery procedures for integration platforms and critical interfaces.</span></li><li><span>Coordinate downtime and recovery planning with Clinical Systems, Infrastructure, vendors, and operational departments to preserve essential clinical information flows.</span></li><li><span>Analyzes integration-related business continuity risks and recommend improvements to strengthen enterprise resilience.</span></li></ul><p><span><strong>Technical Governance and Documentation</strong></span></p><br><ul><li><span>Establishes and maintains integration governance standards, architectural review processes, naming conventions, coding practices, deployment procedures, and documentation requirements.</span></li><li><span>Maintains the enterprise interface catalogue, architecture diagrams, data-flow maps, system dependencies, technical specifications, support ownership, and lifecycle records.</span></li><li><span>Conducts technical design reviews, code reviews, security reviews, and architecture assessments to ensure solutions are sustainable and aligned with enterprise standards.</span></li><li><span>Mentors integration analysts, interface developers, and technical team members in healthcare interoperability, troubleshooting, architecture, and best practices.</span></li></ul><p><span><strong>Vendor and Stakeholder Management</strong></span></p><br><ul><li><span>Acts as the senior technical liaison with clinical application vendors, interface-engine providers, external health information exchanges, consultants, and implementation partners.</span></li><li><span>Reviews vendor integration proposals, statements of work, technical designs, interface capabilities, security requirements, and support arrangements.</span></li><li><span>Contributes to requests for proposal, product evaluations, procurement decisions, contract reviews, licensing forecasts, and technical due diligence.</span></li><li><span>Communicates integration risks, dependencies, progress, and recommendations clearly to technical teams, clinical stakeholders, project governance groups, and senior leadership.</span></li></ul><p><span><strong>Innovation and Digital Transformation</strong></span></p><br><ul><li><span>Evaluates emerging interoperability technologies, cloud integration platforms, FHIR services, API ecosystems, event-driven architecture, automation, and artificial intelligence integration requirements.</span></li><li><span>Supports smart hospital initiatives, remote care, mobile health, patient engagement, clinical decision support, medical device integration, and advanced analytics programs.</span></li><li><span>Develops reusable integration services and enterprise APIs that accelerate digital transformation while maintaining security, governance, and patient safety.</span></li><li><span>Monitors developments in international healthcare interoperability standards and recommend strategic adoption where appropriate.</span></li></ul><p><span><strong>Performance Monitoring and Continuous Improvement</strong></span></p><br><ul><li><span>Establishes and monitors integration performance indicators covering interface availability, transaction success, error resolution, data quality, incident response, system capacity, and project delivery.</span></li><li><span>Analyzes recurring failures, message volumes, performance trends, service risks, and support demands to identify sustainable improvement opportunities.</span></li><li><span>Prepares technical dashboards, architecture reports, risk summaries, project updates, and recommendations for IT leadership and governance committees.</span></li><li><span>Participates in Clinical Informatics, Enterprise Architecture, Cybersecurity, Data Governance, and digital transformation committees as required.v</span></li></ul><br>Qualifications:<br><p><span><b>QUALIFICATIONS & SKILLS:</b></span></p><br><ul><li><span>Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Health Informatics, Biomedical Engineering, or a related discipline.</span></li><li><span>Master’s Degree in Health Informatics, Information Systems, Enterprise Architecture, Digital Health, or a related field preferred.</span></li><li><span>Professional certifications in HL7, FHIR, cloud architecture, enterprise architecture, integration platforms, cybersecurity, or project management are preferred.</span></li><li><span>Advanced knowledge of HL7 v2, FHIR, DICOM, IHE profiles, REST APIs, SOAP services, JSON, XML, SQL, integration engines, messaging technologies, and healthcare interoperability.</span></li><li><span>Strong understanding of Electronic Medical Records, clinical workflows, patient identity management, laboratory, pharmacy, imaging, billing, scheduling, and ancillary systems.</span></li><li><span>Knowledge of integration architecture, API management, cloud platforms, databases, networking, encryption, authentication, high availability, disaster recovery, and cybersecurity principles.</span></li><li><span>Strong analytical, software development, troubleshooting, architecture, documentation, communication, and stakeholder management skills</span></li><li><span>Ability to lead complex integration programs, influence technical decisions, and manage competing priorities in a high-availability healthcare environment.</span></li></ul><p><span><b>PROFESSIONAL EXPERIENCE:</b></span></p><br><ul><li><span>Minimum of eight (8) years of progressive experience in healthcare integration, clinical systems, software integration, health informatics, or enterprise application architecture.</span></li><li><span>Minimum of three (3) years in a senior integration architect, technical lead, interface architect, or equivalent healthcare technology role.</span></li><li><span>Demonstrated experience designing, developing, and supporting enterprise healthcare interfaces using HL7, FHIR, DICOM, APIs, and interface-engine technologies.</span></li><li><span>Experience integrating Electronic Medical Records with laboratory, pharmacy, radiology, cardiology, medical devices, finance, patient portals, and external health information exchange platforms.</span></li><li><span>Proven experience in integration architecture, technical design, system implementation, data migration, testing, production support, and incident resolution.</span></li><li><span>Experience with Oracle Health/Cerner or another major enterprise Electronic Medical Record platform is highly preferred.</span></li><li><span>Experience supporting DHA, NABIDH, JCI, data privacy, cybersecurity, and healthcare information governance requirements is preferred.</span></li><li><span>Experience within a tertiary, multi-site, or JCI-accredited healthcare organization is highly desirable.</span></li><li><span>Demonstrated ability to lead vendors, technical teams, analysts, and multidisciplinary stakeholders through complex integration initiatives.</span></li></ul> </div>
<h2 class="h5">Job description</h2>
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<p><b>Who are we?</b></p><br><br><p><span><span>Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, </span><span>life</span><span> and planet.</span></span></p><br><br><br><br>A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.<br><br>Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.<br><br><p><b>Job Summary</b></p><br><br><p>The Senior Manager, Global Operations Compliance holds global ownership of the Quality, Security, and Business Continuity compliance posture across Equinix's Data Center portfolio. In-scope frameworks include ISO 9001 (Quality), ISO 27001 (Information Security), ISO 22301 (Business Continuity), PCI DSS, and SOC 1 / SOC 2, as well as applicable regional certifications.</p><br><br><br><p>The role carries a dual mandate. As a technical subject matter expert, the candidate is expected to design, defend, and continually improve controls across all in-scope frameworks, and to represent Equinix's position directly to external certification bodies, auditors, regulators and other relevant parties. As a people leader, the candidate manages a team of Compliance professionals distributed globally, delivering a single, consistent global program while accounting for regional regulatory and operational variances.</p><br><br><br><p><b>Responsibilities</b></p><br><br><p>Team Leadership & Management</p><br><br><ul><li><p>Lead, recruit, retain, and develop a team of Compliance professionals distributed across APAC, EMEA, and AMER regions</p><br><br></li><li><p>Define and drive the team strategy through strong tactical decision making and collaboration with team members to ensure alignment with overall Global Operations strategy</p><br><br></li><li><p>Establish and maintain an operating rhythm — regular one-to-ones, team meetings, and calibration sessions — designed for a geographically distributed team across multiple time zones</p><br><br></li><li><p>Partner with in-country and regional compliance leads to translate global standards into locally executable programs, exercising judgment on where global consistency is required and where regional adaptation is warranted</p><br><br></li><li><p>Own performance management, career development, and succession planning for direct reports; assess and address capability gaps by region</p><br><br></li><li><p>Set and represent team priorities, results, and resourcing requirements to Global Operations Compliance leadership through regular business reviews and executive reporting</p><br><br></li></ul><br><p>Technical Subject Matter Expertise</p><br><br><ul><li><p>Serve as the authoritative internal subject matter expert for Quality, Security and Business Continuity compliance (including the related global and regional standards such as ISO 9001, ISO 27001, ISO 22301, PCI DSS, SOC 1 / SOC 2, HDS, HIPAA & NIST 800-53) for data center operations</p><br><br></li><li><p>Partner with Legal and internal teams to manage applicable regulatory requirements for Data Center operations, ensuring adherence and compliance</p><br><br></li><li><p>Monitor evolving standard requirements, including framework version transitions and new control requirements, and translate them into operational controls</p><br><br></li><li><p>Collaborate and partner with relevant internal functions on control design for new initiatives, or where changes and updates to management systems are required</p><br><br></li><li><p>Own management review content and drive continual improvement of the management systems in scope</p><br><br></li></ul><br><p>Audit & Certification Program Management</p><br><br><ul><li><p>Own the global/regional internal and external audit programs across all applicable in-scope standards and regions</p><br><br></li><li><p>Collaborate with peer team leads to shape and drive the defined internal audit strategy for Global Operations</p><br><br></li><li><p>Conduct internal audits as necessary to stay aligned with Data Center operations controls and fulfil technical SME role</p><br><br></li><li><p>Act as primary liaison with external and internal stakeholders to manage findings from identification through corrective and preventive action closure</p><br><br></li><li><p>Adjudicate audit finding severity and classification decisions where required, including escalation requests; provide guidance to teams on appropriate finding response</p><br><br></li><li><p>Oversee certifications rollout including new certification requests, scope expansion, and sustenance as the Data Center portfolio grows and based on market/regulatory demands</p><br><br></li><li><p>Manage third-party audit vendor relationships, scoping, and contracts</p><br><br></li></ul><br><p>Program Metrics, Budget & Reporting</p><br><br><ul><li><p>Track and report on relevant key performance indicators that measure sustained compliance health</p><br><br></li><li><p>Own quarterly reporting to global/regional operations leadership, including quarterly/annual business review content, executive materials, and forward-look planning</p><br><br></li><li><p>Forecast and manage the global compliance program budget for in-scope area</p><br><br></li></ul><br><p>Risk, Escalation & Cross-Functional Advisory</p><br><br><ul><li><p>Act as the primary escalation point for compliance issues and requests, including customer audits, new customer RFIs/RFPs and for internal stakeholder queries</p><br><br></li><li><p>Provide guidance to first-line compliance teams on applicable subject areas, management review practices and control implementation</p><br><br></li><li><p>Partner with relevant internal stakeholders and functional leads to provide support on compliance matters, including customer and regulatory inquiries</p><br><br></li></ul><br><p>Training & Capability Development</p><br><br><ul><li><p>Define the training strategy and curriculum for all in-scope standards.</p><br><br></li><li><p>Monitor training completion and effectiveness across internal teams and external stakeholders</p><br><br></li><li><p>Assess, evaluate and drive upskilling of direct reports for development and growth, driving a high performance mindset within the team</p><br><br></li></ul><br><p><b>Qualifications</b></p><br><br><ul><li><p>Proven years of experience in compliance, quality management, information security, or business continuity, including demonstrated people management experience</p><br><br></li><li><span>Experience working across different cultures, and regulatory environments.</span></li><li><span>Current, in-depth working knowledge of ISO 27001 and ISO 22301, with preferably additional exposure to ISO 9001, PCI DSS, and/or SOC 1 / SOC 2, with the ability to engage credibly with both external auditors and internal stakeholders</span></li><li><span>Strong leadership skills, preferably global or regional. </span></li><li><p>Lead Auditor or Lead Implementer certification in at least one relevant standard (e.g. ISO 27001 Lead Auditor, CISA etc)</p><br><br></li></ul><br><br><p>The targeted pay range for this position in the following location is / locations are:</p><br><br>
<p>United States - Tampa Office TAO : 136,000 - 204,000 USD / Annual
</p><br><br><p>Poland - Warsaw Office WAO : 257,000 - 425,000 PLN / Annual
</p><br><br><p>Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual
</p><br><br>
<p>Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.<b>The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.</b> Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.</p><br><br>
<p>The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.</p><br><br><br><p><u><b>Equinix Benefits</b></u></p><br><br><p>As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.</p><br><br><br><p><b>Employee Assistance Program</b>: An Employee Assistance program is available to all employees.</p><br><br>&#xa;US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.&#xa;&#xa;Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.&#xa;<br><p>Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. </p><br><br><br><p>Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. </p><br><br><br><p><b>We use artificial intelligence in our hiring process. Learn more </b><span><b><u>here</u></b></span><b>.</b></p><br><br>&#xa;This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.&#xa;<br> </div>
Additional Information<br><br>Job Number 26107086<br><br>Job Category Sales & Marketing<br><br>Location Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>START YOUR JOURNEY WITH US<br><br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br><br>Love What You Do Even More<br><br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.<br><br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:<br><br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. <br>OUR EXPECTATIONS FROM THE ROLE:<br><br>Experience:<br><br>Bachelor’s degree in Marketing, Communications, Hospitality, Business, or related field preferred Minimum 5 years of experience in hospitality, luxury, lifestyle, or integrated marketing Previous leadership or managerial experience preferred Strong understanding of luxury hospitality positioning, digital marketing, PR, partnerships, and campaign execution Proven experience managing multiple stakeholders, agencies, and concurrent projects in fast-paced environments UAE market experience strongly preferred<br><br>Skills and Knowledge<br><br>Strong commercial awareness and understanding of hospitality business drivers Excellent organizational and project management capabilities Strong leadership and team management skills Excellent written and verbal English communication skills Ability to manage multiple priorities and timelines simultaneously Strong understanding of social media, digital marketing, PR and brand positioning Collaborative, solutions-oriented and adaptable mindset Strong interpersonal and stakeholder management skills <br><br>LEADERSHIP<br><br>Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.<br>MANAGING EXECUTION<br><br>Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.<br>BUILDING RELATIONSHIPS<br><br>Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.<br>GENERATING TALENT AND ORGANIZATIONAL CAPABILITY<br><br>Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<br>LEARNING AND APPLYING PROFESSIONAL EXPERTISE<br><br>Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.<br><br>Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.<br><br>Technical Acumen-Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges<br><br>Basic Competencies - Fundamental competencies required for accomplishing basic work activities.<br><br>Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br><br>Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<br><br>Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented<br><br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br><br>BUSINESS RESULTS<br><br>Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.<br><br>Essential Functions<br><br>Team Leadership & Productivity<br><br>Support the Multi-Property Director of Marketing in overseeing the day-to-day operations and productivity of the marketing team Help prioritize workflows, allocate resources, and ensure timely execution of projects and campaigns Foster a collaborative, high-performing, and solutions-oriented team culture Provide guidance and support to marketing managers, executives, coordinators, and creative team members <br><br>Strategy & Planning<br><br>Contribute toward annual and quarterly marketing strategy development across all properties and business segments Support campaign planning aligned with revenue goals, seasonality, brand positioning, and market demand Assist in identifying commercial opportunities, emerging trends, and new audience segments <br><br>Cross-Department Commercial Integration<br><br>Work closely with F&B, Revenue, Sales, Rooms, Operations, Spa, and Loyalty teams to ensure marketing initiatives support wider commercial objectives Ensure campaigns and activations are operationally aligned and commercially optimized Support integrated business planning across key hotel initiatives and launches <br><br>Project Management & Brand Initiatives<br><br>Manage timelines, workflows, and stakeholder coordination across major projects including:hotel enhancement programs restaurant launches repositioning initiatives seasonal campaigns partnerships and activations Ensure projects are executed efficiently and on schedule while maintaining brand standards and creative quality <br>Agency & Supplier Management<br><br>Manage external agencies, freelancers, production partners, and vendors to ensure quality output, timely delivery, and strong ROI Review creative deliverables and ensure alignment with brand positioning and campaign objectives Support briefing processes, production timelines, approvals, and campaign implementation <br><br>Partnerships, PR & Activations<br><br>Support the development of strategic partnerships, media collaborations, influencer initiatives, and brand activations Assist in identifying opportunities that drive awareness, footfall, audience engagement, and incremental revenue Collaborate with PR and digital teams on integrated storytelling opportunities <br><br>Marketing Communications Focus<br><br>Ensure all marketing collateral and communications align with Marriott brand standards and property positioning Support oversight of campaign messaging, visual identity, social media, content creation, and promotional activity Assist with campaign reporting, performance tracking, and marketing analysis<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Emirates Electrical & Instrumentation Company LLC is a proud member of the Juman Energy Group.<br>
For almost 20 years, we have made vital contributions to the Oil & Gas sector of the UAE, executing both onshore and offshore projects. Abu Dhabi National Oil Company (ADNOC) is one of our main clients along with Tier 1 and Tier 2 EPC contractors in this sector. We have the expertise to carry out full EPC&M services for electrical and instrumentation works and bring our intrinsic knowledge to measure and automate exploration, production, separation, refining processes, and distribution through our localized services.</p><br><br>Job Description<br><p><strong>1. Position Purpose</strong></p><br><p>The Lead Testing & Commissioning Engineer shall lead the complete pre-commissioning, commissioning, start-up, performance testing and handover of the Project. The primary process package is the instrument air and plant air compressor system; however, successful commissioning depends on extensive integration with electrical power systems, instrumentation, package PLC, DCS/ESD/F&G, mechanical and piping systems, utilities, brownfield tie-ins and offshore operations. The role is therefore multidisciplinary and shall coordinate all relevant disciplines, OEMs, subcontractors and Company representatives to achieve safe and timely system start-up.</p><br><p><strong>2. Key Accountabilities</strong></p><br><ul><li>Own and lead the overall testing and commissioning strategy, systemization, execution plan and handover process for the complete Project.</li><li>Lead commissioning of compressor and dryer packages, including mechanical run-in, electrical energization, instrumentation calibration, logic validation, functional testing and performance testing.</li><li>Act as the single focal point for commissioning interfaces among Engineering, Procurement, Construction, OEMs, subcontractors, ADNOC Offshore Operations and the project management team.</li><li>Ensure all systems and subsystems are mechanically complete, safe, properly documented and ready before energization, introduction of utilities or start-up.</li><li>Drive closure of punch items, technical queries, interface issues and commissioning constraints to meet project milestones.</li></ul><p><strong>3. Detailed Roles and Responsibilities</strong></p><br><p>3.1 Commissioning Management and Planning</p><br><ul><li>Develop the overall Pre-Commissioning, Commissioning, Start-up and Performance Test Plan for the project.</li><li>Define commissioning systems, subsystems, boundaries, priorities, turnover sequence and required completion milestones.</li><li>Prepare and maintain the commissioning schedule, resource plan, vendor mobilization plan and offshore execution sequence in coordination with Planning and Construction.</li><li>Establish commissioning readiness criteria, system handover requirements, Mechanical Completion (MC), Ready for Commissioning (RFC), Ready for Start-up (RFSU) and final acceptance requirements.</li><li>Prepare and maintain the Commissioning Register, system/subsystem status tracker, punch list register, constraint register, interface register and vendor attendance schedule.</li><li>Coordinate commissioning inputs for shutdown planning, brownfield tie-ins, SIMOPS, offshore campaigns and marine/logistics requirements.</li><li>Conduct commissioning readiness reviews, daily coordination meetings and system walkdowns with all stakeholders.</li></ul><p>3.2 Compressor and Mechanical Package Commissioning</p><br><ul><li>Lead pre-commissioning and commissioning of instrument air and plant air compressors, dryers, filters, receivers, after-coolers, drains and associated auxiliaries.</li><li>Verify package installation, alignment, lubrication, cooling, ventilation, cleanliness, flushing, leak testing and readiness for initial start.</li><li>Coordinate compressor OEM activities including preservation release, pre-start inspection, first start, no-load/load trials, vibration checks, capacity testing and reliability run.</li><li>Validate compressor loading/unloading sequence, duty/standby operation, automatic changeover, pressure control, dryer regeneration and package operating philosophy.</li><li>Coordinate piping blowdown, flushing, pressure/leak testing, reinstatement, line-up and introduction of air to the existing platform networks.</li><li>Lead package performance testing against approved datasheets, guaranteed capacity, pressure, dew point, power consumption and other contractual performance criteria.</li><li>Ensure safe interface with existing instrument air and plant air systems during cutover and transition.</li></ul><p>3.3 Electrical Testing and Energization</p><br><ul><li>Lead testing, energization and functional checks for all electrical systems supporting the project package, including HV/LV switchgear, MCCs, VFDs, UPS/DC systems, distribution boards, transformers and control panels as applicable.</li><li>Review and approve energization procedures, switching programs, electrical isolation plans, LOTO requirements and energization certificates.</li><li>Ensure completion and acceptance of insulation resistance, continuity, earthing, contact resistance, primary/secondary injection, protection relay, functional and inter-trip tests.</li><li>Verify protection settings, relay coordination, motor starting requirements, control power availability and interfaces with existing electrical systems.</li><li>Lead motor solo runs, rotation checks, VFD tuning, current/vibration monitoring and load testing of compressor motors and auxiliaries.</li><li>Coordinate electrical OEM support and resolve issues related to switchgear, MCC, VFD, ECMS/PMS and package power/control interfaces.</li></ul><p>3.4 Instrumentation, Control and ICSS Integration</p><br><ul><li>Lead calibration, loop checking and functional testing of pressure, temperature, flow, dew point, vibration and other package/process instruments.</li><li>Ensure completion of instrument installation checks, impulse line verification, tubing leak tests, instrument air connections, range/settings verification and calibration records.</li><li>Review and validate I/O lists, loop diagrams, instrument index, alarm and trip set points, control narratives, Cause & Effect matrices and shutdown philosophy.</li><li>Lead package PLC, DCS, ESD, F&G, ECMS/PMS and other ICSS interface testing, including hardwired and communication signals.</li><li>Coordinate Factory Acceptance Tests (FAT), Integrated FAT, Site Acceptance Tests (SAT), loop tests, logic tests and end-to-end functional tests.</li><li>Validate compressor start permissive, trips, alarms, sequencing, duty/standby changeover, remote/local operation and emergency shutdown response.</li><li>Coordinate DCS graphics, alarm displays, trends, historian points and operator interface validation with ADNOC Operations.</li></ul><p>3.5 Engineering, Construction and Vendor Interface</p><br><ul><li>Review engineering deliverables from a commissioning and operability perspective, including P&IDs, SLDs, layouts, cable schedules, loop drawings, logic diagrams, Cause & Effect, datasheets and vendor documents.</li><li>Identify commissioning requirements early and ensure they are incorporated into design, procurement, construction and vendor scope.</li><li>Provide input to constructability, operability, maintainability, HAZOP/PHA, design reviews, 3D model reviews and shutdown/tie-in studies.</li><li>Coordinate resolution of design changes, field changes, technical queries, NCRs, interface gaps and vendor deviations affecting commissioning.</li><li>Confirm preservation, storage, installation and pre-commissioning requirements for vendor packages and long-lead equipment.</li><li>Ensure adequate availability of commissioning spares, consumables, temporary facilities, test equipment, special tools and vendor specialists.</li></ul><p>3.6 Offshore Brownfield, SIMOPS and Start-up Coordination</p><br><ul><li>Plan and coordinate offshore commissioning activities in live operating facilities with minimum disruption to existing operations.</li><li>Prepare detailed tie-in, cutover, isolation, de-isolation, reinstatement and start-up sequences in coordination with ADNOC Operations.</li><li>Ensure compliance with PTW, SIMOPS, LOTO, energy isolation, electrical safety rules and offshore work control requirements.</li><li>Participate in job safety analysis, task risk assessments, toolbox talks, pre-start-up safety reviews and operational readiness reviews.</li><li>Coordinate offshore manpower, rotation, access, logistics, material movement and vendor/OEM attendance for commissioning campaigns.</li><li>Provide immediate technical leadership for troubleshooting and safe recovery from failed tests, trips or start-up issues.</li></ul><p>3.7 Documentation, Completion and Handover</p><br><ul><li>Prepare, review and obtain approval for pre-commissioning, commissioning, energization, functional test, start-up and performance test procedures.</li><li>Ensure complete and accurate ITRs, check sheets, loop folders, FAT/SAT reports, test certificates, calibration records and commissioning dossiers.</li><li>Manage MC, RFC, RFSU, System Completion and final handover dossiers in accordance with project and ADNOC requirements.</li><li>Coordinate red-line markups, as-built drawings, O&M manuals, spare parts records, vendor data books and final turnover documentation.</li><li>Lead punch categorization and closure, ensuring no safety-critical or start-up-blocking punch remains open before commissioning.</li><li>Prepare daily, weekly and monthly commissioning reports, progress curves, look-ahead plans, risk/constraint reports and management updates.</li><li>Coordinate training, familiarization and final handover to ADNOC Operations and Maintenance teams.</li></ul><p>4. HSE and Quality Responsibilities</p><br><ul><li>Demonstrate visible HSE leadership and stop any unsafe testing, energization or start-up activity.</li><li>Ensure all commissioning works comply with ADNOC HSE requirements, Electrical Safety Rules, PTW, LOTO, SIMOPS and project procedures.</li><li>Confirm calibrated and certified test equipment is used and all test records are traceable.</li><li>Ensure commissioning activities comply with approved Inspection and Test Plans, method statements and quality requirements.</li><li>Lead incident/near-miss reporting, technical investigation and corrective action for commissioning-related events.</li></ul><p>5. Team Leadership</p><br><ul><li>Lead and coordinate commissioning engineers, discipline engineers, supervisors, technicians, vendors, OEM specialists and subcontractor personnel.</li><li>Allocate responsibilities by system and discipline and ensure clear ownership of commissioning deliverables and field activities.</li><li>Mentor team members, provide technical guidance and maintain effective communication between office, yard and offshore teams.</li><li>Forecast manpower and specialist requirements and support timely mobilization, offshore certification and competency verification.</li><li>Promote collaborative working with ADNOC representatives while protecting project scope, schedule, quality and contractual requirements.</li></ul><p><strong>4. Key Deliverables</strong></p><br><ul><li>Approved Commissioning Execution Plan and system/subsystem breakdown.</li><li>Commissioning procedures, energization plans, test packs and performance test procedures.</li><li>Commissioning schedule, resource/vendor mobilization plan and readiness tracker.</li><li>MC/RFC/RFSU/System Completion dossiers and punch-list closeout records.</li><li>Daily/weekly/monthly progress reports and commissioning risk/constraint registers.</li><li>Final handover dossiers, as-built documentation, operating records and training completion.</li></ul><br>Qualifications<br><p><strong>Minimum Qualification and Experience:</strong></p><br><ul><li>Bachelor's degree in Electrical Engineering, Instrumentation & Control Engineering, Mechanical Engineering or equivalent. An Electrical or Instrumentation background with strong compressor/mechanical package commissioning experience is preferred.</li><li>Minimum 16 years of experience in Oil & Gas EPC projects, with at least 8 years in testing, commissioning and start-up leadership roles.</li><li>Demonstrated experience in commissioning compressor packages and associated electrical, instrumentation, control and utility systems.</li><li>Substantial offshore brownfield experience, including live-plant tie-ins, shutdowns, SIMOPS and start-up activities.</li><li>Experience with ADNOC Offshore or similar major operating companies is strongly preferred.</li><li>Proven experience coordinating package OEMs, electrical vendors, ICSS vendors, construction teams and operations personnel.</li><li>Ability to independently lead multidisciplinary commissioning from engineering review through final handover.</li></ul><p><strong>Required Technical Competencies:</strong></p><br><ul><li>Compressor package operation and commissioning, including rotary screw/centrifugal compressor systems, dryers and air treatment equipment.</li><li>HV/LV electrical systems, switchgear, MCCs, VFDs, motors, UPS/DC systems, protection and energization.</li><li>Instrumentation calibration, loop checking, package PLC, DCS/ESD/F&G integration, Cause & Effect and functional testing.</li><li>Mechanical completion, systemization, commissioning dossiers, punch management and turnover processes.</li><li>Brownfield tie-ins, isolation philosophy, cutover planning, SIMOPS and offshore commissioning execution.</li><li>Ability to read and interpret P&IDs, SLDs, schematics, wiring diagrams, loop drawings, logic diagrams and vendor documentation.</li><li>Knowledge of ADNOC standards, IEC, ISA, API, NFPA and applicable hazardous-area requirements.</li></ul><p><strong>Software and Tools:</strong></p><br><ul><li>MS Office, advanced Excel-based trackers and commissioning reporting tools.</li><li>EDMS/Aconex/Wrench or similar document management systems.</li><li>Commissioning management or completion systems such as WinPCS, ICAPS, Zenator, CoConsole or equivalent.</li><li>ETAP and electrical testing tools such as Omicron, Megger and Fluke are desirable.</li><li>PLC/DCS diagnostic and configuration exposure relevant to ABB, Siemens, Schneider, Rockwell or other project systems is desirable.</li><li>AVEVA E3D/PDMS, Navisworks or similar model review tools are desirable.</li></ul><br>Additional Information<br><p><strong>Personal Attributes:</strong></p><br><ul><li>Strong leadership, ownership and decision-making capability in high-pressure site and offshore environments.</li><li>Excellent multidisciplinary coordination, communication, reporting and stakeholder-management skills.</li><li>Systematic approach to safety, quality, documentation, troubleshooting and closeout.</li><li>Ability to work across engineering, construction, commissioning and operations teams and manage multiple vendors simultaneously.</li><li>Willingness and medical fitness to travel and work offshore as required.</li></ul><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health.</span></p><br><br>
<p><span>The Client Manager supports the <strong>Global Account Managers (GAMs)</strong>, <strong>Regional Account Managers (RAMs)</strong> and <strong>Financial Institution Account Managers (FAMs)</strong> across an aligned client portfolio to ensure strong client delivery execution.</span></p><br><br><b>Key Responsibilities</b> <br>
<span>Business</span>
<p><span>Provide direct support to the <strong>Relationship Manager (RM)</strong> by proactively:</span></p><br><br>
<ul>
<li><span>Helping to prepare Account Plans, client briefing notes for senior management discussions and providing input into <strong>Regional Client Account Forums (RCAF)</strong> and <strong>Global Client Account Forums (GCAF)</strong>.</span></li>
<li><span>Joining client visits where appropriate and ensuring client discussions are documented through call reports in the Bank's client management system.</span></li>
<li><span>Reviewing client profitability and identifying opportunities to increase client utilisation of banking services.</span></li>
<li><span>Liaising with <strong>Implementation Management Office (IMO)</strong> and <strong>Credit Analyst (CA)</strong> teams to ensure seamless client onboarding and ongoing credit monitoring.</span></li>
<li><span>Actively engaging and collaborating with Clients, Relationship Managers (RMs) and Product Partners to understand and respond to issues relating to ongoing account maintenance, including highlighting unusual account utilisation patterns to coverage teams.</span></li>
<li><span>Partnering effectively with the Implementation Management Office (IMO), Credit Analysts (CA), Legal, Compliance, Operations and Service teams to ensure client expectations are met or exceeded.</span></li>
<li><span>Ensuring client account maintenance issues are resolved promptly and escalating matters to the Client Manager Team Lead or Head of Client Management where appropriate.</span></li>
<li><span>Coordinating and liaising with Financial Institution Account Managers (FAMs) to support network business opportunities.</span></li>
</ul>
<br> <br>
<span>Client Relationship Management</span>
<ul>
<li><span>Demonstrate strong knowledge of client needs across the assigned portfolio and engage clients effectively while providing insights on market conditions and trends within the Bank's international network.</span></li>
<li><span>Build trust and provide strong account management support to clients, including loan drawdowns and overseeing the resolution of client complaints, issues and escalations.</span></li>
<li><span>Provide guidance to clients on documentation requirements, including credit documentation and account monitoring activities.</span></li>
<li><span>Maintain strong client relationships through consistent and responsive support.</span></li>
</ul>
<span>Documentation: Credit (Existing Facilities – Renewals and Amendments) & Other Documentation</span>
<ul>
<li><span>Manage the end-to-end documentation negotiation process, including the use of documentation across the Bank's international network, subject to required approvals from Legal, Product and Business teams.</span></li>
<li><span>Engage and coordinate with Legal & Compliance, Credit, Implementation Management Office (IMO) and clients on standard documentation requirements, including:</span>
<ul>
<li><span>Standard Terms and Conditions (T&Cs)</span></li>
<li><span>Country-specific documentation supplements</span></li>
<li><span>Banking Facility Letters</span></li>
<li><span>Master Credit Terms</span></li>
<li><span>Supplementary Letters and related documentation</span></li>
</ul>
</li>
<li><span>Obtain approvals for any deviations from standard Terms & Conditions (T&Cs) from the relevant authorised approvers.</span></li>
<li><span>Ensure document deficiencies are minimised, including items reflected in Documentation Deferrals and Waivers, and that outstanding issues are rectified in a timely manner.</span></li>
<li><span>Follow through to ensure documentation is fully completed and liaise with the Implementation Management Office's <strong>Client Risk Centre (CRC)</strong> to validate that credit limits are accurately loaded and reflected in transaction processing systems.</span></li>
</ul>
<br> <br>
<span>Account Management & Portfolio Quality</span>
<p><span>Manage maintenance activities across the assigned client portfolio, including:</span></p><br><br>
<ul>
<li><span>Reviewing overdue balances and excess account positions daily and ensuring they are regularised on time.</span></li>
<li><span>Ensuring cash and cheque releases are completed within required timelines.</span></li>
<li><span>Escalating exceptions to the Relationship Manager (RM) and Credit Analyst (CA).</span></li>
<li><span>Acting as an escalation point for unsettled <strong>Foreign Exchange (FX)</strong> past due trades and failed trades, working closely with Operations teams.</span></li>
<li><span>Supporting loan drawdowns, Cash Management services, <strong>Local Treasury Product (LTP)</strong> trades within <strong>Financial Institutions (FI)</strong> banking, and the release of Trade Finance offerings.</span></li>
<li><span>Attending <strong>ASTAR</strong> review meetings where appropriate and participating in relevant business meetings, forums and committees.</span></li>
<li><span>Leading or supporting key projects aimed at improving processes, tools and the client experience.</span></li>
</ul>
<span>Processes</span>
<ul>
<li><span>Ensure adherence to all internal and regulatory policies and regulations, including:</span>
<ul>
<li><span><strong>Foreign Account Tax Compliance Act (FATCA)</strong> requirements</span></li>
<li><span>Credit policies</span></li>
<li><span>Banking Control Account (BCA) overdue procedures</span></li>
<li><span>Other applicable regulatory and internal requirements</span></li>
</ul>
</li>
<li><span>Identify and escalate operational risks relating to the client portfolio to the Client Manager Team Lead or Head of Client Management.</span></li>
<li><span>Recommend process improvements to resolve or mitigate identified risks.</span></li>
<li><span>Work with Operations, Service Hub and Client Services teams to resolve operational issues and post-transaction queries.</span></li>
</ul>
<br> <br>
<span>Risk Management</span>
<ul>
<li><span>Support the Relationship Manager (RM) in reviewing client account activity to ensure transactional activity aligns with expected business activity levels for the client.</span></li>
<li><span>Develop a strong understanding of credit risk, including default risk and fraud risk.</span></li>
<li><span>Ensure the quality of all <strong>Anti-Money Laundering (AML)</strong> and credit documentation complies with <strong>Corporate, Commercial and Institutional Banking (CCIB)</strong> standards.</span></li>
<li><span>Escalate operational risk concerns to the Head of Client Management, Client Manager Lead or <strong>Business Operational Risk Manager (BORM)</strong>.</span></li>
<li><span>Proactively ensure compliance with Bank policies and procedures and support the preparation of client files for audits and regulatory reviews.</span></li>
</ul>
<span>Governance</span>
<ul>
<li><span>Assess the effectiveness of governance, oversight and control arrangements within the business and support improvements where required.</span></li>
<li><span>Maintain awareness and understanding of the regulatory framework in which the Group operates, including the regulatory requirements relevant to the role.</span></li>
<li><span>Support the delivery of effective governance and demonstrate the ability to challenge appropriately and work collaboratively with regulators when required.</span></li>
</ul>
<br> <br>
<span>Regulatory & Business Conduct</span>
<ul>
<li><span>Display exemplary conduct and live by the Group's Values and Code of Conduct.</span></li>
<li><span>Take personal responsibility for maintaining the highest standards of ethics, regulatory compliance and business conduct across Standard Chartered Bank.</span></li>
<li><span>Ensure compliance, both in letter and spirit, with all applicable laws, regulations, guidelines and the Group Code of Conduct.</span></li>
<li><span>Identify, escalate, mitigate and resolve risk, conduct and compliance matters effectively and collaboratively.</span></li>
<li><span>Exercise authorities delegated by the Board of Directors and act in accordance with the Bank's Articles of Association.</span></li>
</ul>
<span>Key Stakeholders</span>
<span>Coverage & Relationship Teams</span>
<ul>
<li><span>Global Account Managers (GAMs)</span></li>
<li><span>Financial Institution Account Managers (FAMs)</span></li>
<li><span>Regional Account Managers (RAMs)</span></li>
<li><span>Relationship Managers (RMs)</span></li>
</ul>
<span>Risk & Credit Teams</span>
<ul>
<li><span>Credit Analysts (CAs)</span></li>
<li><span>Credit Teams</span></li>
<li><span>Risk Teams</span></li>
</ul>
<span>Product & Functional Partners</span>
<ul>
<li><span>Product Partners</span></li>
<li><span>Implementation Management Office (IMO)</span></li>
<li><span>Financial Crime Compliance (FCC)</span></li>
<li><span>Legal</span></li>
<li><span>Compliance</span></li>
<li><span>Product Operations including:</span>
<ul>
<li><span>Trade Finance</span></li>
<li><span>Cash Management</span></li>
<li><span>Financial Markets Operations (FMO)</span></li>
</ul>
</li>
<li><span>Finance</span></li>
<li><span>Marketing</span></li>
</ul>
<span>Leadership</span>
<ul>
<li><span>Country Leadership Team</span></li>
</ul>
<br>
<br><b>Qualifications</b> <br>
<span>Education</span>
<ul>
<li><span>Bachelor's degree in Banking, Finance or a related discipline is preferred.</span></li>
</ul>
<span>Experience</span>
<ul>
<li><span>Ideally 3 or more years of experience in banking, financial services or a related environment.</span></li>
</ul>
<span>Certifications</span>
<ul>
<li><span>Risk Management and Anti-Money Laundering (AML) certification as required by Bank policy for the Client Manager role.</span></li>
</ul>
<span>Languages</span>
<ul>
<li><span>English and/or local language skills as required by the country.</span></li>
</ul>
<br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>Deel IT manages the full device lifecycle for Deel's global workforce: procurement, shipping, device support, and returns across 100+ countries and a network of 50+ couriers and suppliers. It's a high-stakes internal operation where SLAs are real, complexity is everywhere, and the cost of failure is visible across the whole company.<br><br>We have two core platforms in place that handle real, global complexity across all 100+ countries: an internal admin platform and a supplier platform that manages our network of 50+ couriers and vendors. These platforms touch warehouse operations, logistics, procurement, and manage the full marketplace coordination. They work. They handle scale.<br><br>The next phase is twofold. First, we automate the manual workflows that still exist on top of and around these platforms. We digitize and AI-ify our current processes so humans aren't doing work that could be automated. Second, we expand what suppliers can do through the platform itself, so they can take on more complexity and we can offload more work to them. Right now they want to do more but don't have the platform structure to make it happen. That's the opportunity.<br><br>We're hiring a Staff PM to own the Operations product surface and drive that automation and expansion agenda.<br><br>The scope is large. The engineering capacity is there (growing from 8 to 18). The operational complexity is real. What's needed is someone who can look at the sprawling landscape (logistics, device lifecycle, IT support, supplier networks, SLAs, platforms, data) and come back with an opinionated roadmap about what automation moves the needle most, how to unlock supplier capacity, what ships next, and why.<br><br>You won't be handed a pre-defined backlog to execute. You won't get heavy direction on what to build. You'll operate with real autonomy. You'll dig into data, talk to ops teams and suppliers, validate assumptions, think in systems, and come back with a clear point of view. Then you'll drive it.<br><br>This is a high-ownership role in a high-pace environment. It's also one of the highest-leverage roles in Deel IT: what you ship directly unblocks dozens of people and saves the company real money.<br><br>What you'll do<br><br>Own the Operations product surface with real autonomy.<br><br>You Won't Get a Roadmap Handed To You. You'll Have Access To Smart, Generous People (engineering, Operations, Finance, Suppliers) Who Can Answer Your Questions And Give You Context. But They Won't Give You The Map. You'll Need To Dig, Synthesise, Validate, And Come Back With a Clear Point Of View. Here's What That Looks Like In Practice<br><br>Diagnose and prioritise relentlessly. You'll pull data from multiple sources: the engineering backlog, logistics performance, IT support ticket patterns, supplier feedback, financial impact. You'll synthesise it into a ruthless roadmap: what moves the needle, what can ship fast, what's worth the engineering effort, and what's not. You'll own this roadmap and defend it when people push back. You'll iterate it based on what you learn. Drive automation that removes humans from the loop. Your north star is shipping features that automate manual workflows and reduce human-in-the-loop steps across operations and supplier networks. Examples include shipping label generation (end-to-end), real-time tracking aggregation, device condition documentation, IT support ticket routing and resolution, and supplier onboarding workflows. You'll scope each one, ship it, measure it, and move to the next. Own the metrics that matter. Define what good looks like across on-time device delivery rate, IT support ticket response time, revenue per operations headcount, and revenue per engineering headcount. You'll build dashboards and early-warning systems that surface SLA risk before it becomes a crisis. You'll track them live and close the gaps relentlessly. Translate complexity into clean, well-scoped work. You'll sit between four worlds: frontline operations (messy, data-rich, constraint-heavy); engineering (clear-headed, velocity-focused); suppliers (incentive-aligned but distributed); and finance (outcome-focused). You'll take the complexity and translate it into clean, well-scoped work that engineering can execute fast. You'll maintain a tight feedback loop so you learn quickly when you're wrong. Use AI actively in your day-to-day. Not as a nice-to-have. As your default. Research, synthesis, data analysis, decision documents, spotting patterns in unstructured feedback. You'll be fluent in prompt engineering and you'll show it, not just talk about it.<br><br>What we're looking for<br><br>Essential<br><br>6+ years of product management experience, with at least 1 year at Staff PM level or equivalent senior IC role. You've owned a significant problem space end-to-end. You've shipped under pressure. You've made calls with incomplete information and learned from them. Builder mindset, not project manager. (This is non-negotiable.) You take a messy, loosely-defined problem space and solve it. You're comfortable without a roadmap. You ask "why?" and "what are we really trying to achieve?" and you come back with a crisp point of view. You thrive on autonomy. You don't need to be told what to do. You dig to understand what matters. You're impatient with ambiguity and you have a bias toward clarity. Fast-iterative mentality. You've operated in fast-scaling environments where you've seen the cost of slow decisions and the leverage of fast feedback loops. You ship, measure, learn, adjust. You're comfortable with 80% certainty and a strong conviction. You iterate based on data, not consensus. Systems thinker. You see how teams, tools, and processes connect. You find leverage points others miss. You think about unintended consequences. You optimise for the whole system, not the piece in front of you. When you're looking at a logistics problem, you see how it connects to IT support, supplier incentives, and engineering velocity. Execution-led and detail-oriented. You're close to the work. You move fast without losing quality. You drive delivery. You're comfortable holding detail and you're impatient with fluff. You communicate with clarity and conciseness: you get to the point fast. Data fluent and self-sufficient. You're comfortable with SQL, data platforms, and spreadsheets. You pull your own analysis. You don't wait for someone else to tell you what the data says. You build your own views. Numbers don't faze you. Active AI user. You use AI tools in your day-to-day work: research, synthesis, writing, analysis, decision-making. You can show concrete examples of how you use it, not just describe it conceptually. You're curious about new tools and you experiment with them.<br><br>Nice-to-have<br><br>Experience with supplier networks or platform product work where the "customer" is internal or distributed (not a consumer-facing product). Experience scaling a product or business through hypergrowth. You've felt scaling pain. You've had to rethink architectures, processes, and teams as you've grown.<br><br>About Deel IT Culture — What This Role Demands<br><br>This is a high-ownership, high-autonomy role in a team that moves at pace. Before you apply, make sure you recognise yourself in this:<br><br>You self-direct and own your vertical like a founder. There's no roadmap handed to you. You dig, validate, think, and decide. You come back with a clear point of view. You're the CEO of your area. You move fast with conviction. You're comfortable making calls with incomplete information. You iterate based on data, not consensus. You're impatient with process. You bias toward action. You think in systems and you're comfortable with trade-offs. You manage across logistics, device lifecycle, IT support, and supplier networks. You see how decisions in one area ripple into others. You make trade-offs explicitly and you can defend them. You're intellectually rigorous and you invite challenge. You back your decisions with data, not gut feel. You're impatient with hand-waving. You challenge assumptions (yours and others') and you're comfortable being challenged back. You change your mind when the evidence warrants it. You communicate with clarity and you're impatient with ambiguity. You get to the point fast. You distil complex problems into clear language. Long-windedness bothers you. You're comfortable operating with sparse direction. You won't have a manager who tells you what to do every day. You won't get hand-held. You will have access to smart people who can answer questions and give you context. You'll use that to self-direct.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Family Group: </b></p><br>Operations Group<p><br><b>Job Description: </b></p><br>Summary<p>In aviation refuelling operations safety is paramount as the activities involve working with a potentially hazardous product, in a potentially hazardous and challenging environment, in close proximity to other ramp service providers, people and multi-million-dollar aircrafts.</p><br><p> Crew Leader is to perform the duties and responsibilities of a Shift Supervisor, especially in times of Shift Supervisor leave cover or sick cover. However, on return and availability of a Shift Supervisor, the Crew Leader is expected to stand down and return to operational duties as a Refueling Operator under the supervision of a Shift Supervisor.</p><br>Responsibilities<p>To consistently demonstrate high levels of integrity, leadership and operational skills to staff and setting an example as a role model for the competencies, skills and behaviors required for this post.</p><br><p>To ensure that all customers’ aircraft are refueled safely, on time, efficiently and in compliance with the Air BP Regulations and Standards, the DIA Charter, and the Airport Ramp Safety rules.</p><br><p>To regularly perform normal operational tasks including refueling and depot operations, especially during peak hours of activity and as cover for operators on sick / holiday leave.</p><br><p>To continuously seek ways to improve levels of performance and efficiency while reducing costs by optimizing the use of equipment, facilities, staff, technology and training and without compromise HSE principles and practices.</p><br><p>To immediately respond to all emergencies and when required lead an emergency team by following the guidelines and procedures detailed in the emergency manual, including appropriately collaborating closely with other emergency authorities, until more senior management staff is present.</p><br><p>To be genuinely committed to all HSE regulations and consistently demonstrate real care for personal health, site safety and the environment in daily operations. To actively apply HSE practices and seek opportunities to prevent themselves, colleagues, and the environment from being harmed in any way. This HSE single-mindedness is to be applied in actions as well as by words and thus demonstrating HSE as a core value.</p><br><p>Permit Authority – to perform as one of Air BP’s authorized signatories capable of issuing work permits and ensuring safe workplace environment for others including 3rd parties carrying out construction, maintenance or repair works within the depot.</p><br><p>To actively ensure all important communications (Technical bulletins, Safety Flashes, HSES and Operations Circulars) are clearly communicated to all staff and that these communications are thoroughly understood, with particular emphasis to HSE, customers, stakeholders and operations efficiency.</p><br><p>To proactively contribute to maintaining excellent relationships with customers and stakeholders by demonstrating a professional attitude, maintaining good communications and deploying excellent service skills at all times.</p><br><p>To immediately and accurately report all customer-related incidents, including delays, so that the Airport Terminal Manager and marketing team can take proactive action as necessary.</p><br><p>To maintain a timely and accurate log of all customer communications (face to face, phone calls and emails) and other relevant parties.</p><br><p>To be one of Air BP’s authorized trainers and undertake to ensure personnel training records are accurately maintained and updated.</p><br><p>To actively pursue personal development in competencies, skills and behaviors, identifying skills gaps seeking solutions to fill these gaps.</p><br><p>To actively supervise, train and mentor staff and actively encourage their development to ensure a highly skilled, flexible, HSE Minded and well-motivated team.</p><br><p>To maintain good communications with Air BP marketing team and respond promptly to requests for information.</p><br><p>To ensure appropriate induction and work permits are completed to control visitors and 3rd Parties visiting or working on the site.</p><br><p>To perform relief Supervisors duties at any Air BP Aviation Terminal and if necessary take direct control of a small terminal when instructed to do so.</p><br><p>Provide assistance to the ATM & Maintenance Supervisor in maintaining a planned maintenance system for all plant equipment and vehicles. Lead or direct operational staff to complete planned maintenance and repair of plant and equipment, on time and in full.</p><br><p><b>SHARED ACCOUNTABILITIES</b></p><br><p>Liaise with other Shift Supervisors to ensure effective communication between shifts of pertinent issues, and handover of cash and stocks.</p><br><p>Maintain staff relations and disciplinary procedures in accordance with the company Employee Relations Manual and Conditions Of Employment.</p><br><p>To ensure that stocks of fuel, additives, spare parts and other consumables are maintained at adequate levels to ensure business continuity.</p><br><p>To ensure that all quality control and routine inspection and maintenance work is carried out in accordance with procedures and accurately documented.</p><br><p>To ensure that all documentation and records relating to stocks, sales, quality control, periodic tests and checks are maintained up to date and organized.</p><br><p><b>Special Characteristics: Activity</b></p><br><p>Working with a culturally diverse group of people</p><br><p>Cultural understanding and sensitivity is a crucial aspect of understanding the way business is conducted in this part of the world.</p><br><p>The role is quick paced and demanding with regular challenges and job pressures, requiring a calm and methodical approach together with the ability to make safe and effective decisions.</p><br><p>The Crew Leader must possess excellent management and communication skills in order to handle all situations.</p><br><p>Although this particular job is carried out all over the world for Air BP, the Middle East is unique, given the extremely high temperatures (40-50 deg.C) for approximately half the year. Despite these very difficult conditions, staff must maintain the high standards set out in the Air BP Regulations, in terms of HSE, Operations, Quality and Customer Service.</p><br><b>Requirements</b><p>From 3 to 5 years of experience as aviation operator.</p><br><p>A minimum of 3 years of experience as a Refueling Operator.</p><br><p>A minimum of 6 months experience in shadowing supervisor duties.</p><br><p>Bachelor degree/Equivalent in Engineering or technical field background.</p><br><p>Excellent communication, leadership and management skills.</p><br><p>Basic Accounting.</p><br><p>Fluent spoken English and good written English.</p><br><p>Good computer skills, especially Microsoft Office and Outlook.</p><br><p>Valid local UAE driving license, heavy-duty license will be an advantage.</p><br><p>Skills: Strong on Air BP Competencies: Interpersonal Understanding, Personal Impact and Influence, Bias for Action, Decision Making and Judgement, Managing Time and Pressure, Teamwork, Leadership, Coaching and Development.</p><br><p>Very HSE minded.</p><br><p>Thorough understanding of Air BP’s Regulations for Refueling and Quality Control, and local HSE Policies, Commitments and Expectations.</p><br><p><br><b>Travel Requirement:</b></p><br>No travel is expected with this role<p><br><b>Relocation Assistance:</b></p><br>This role is not eligible for relocation<p><br><b>Remote Type:</b></p><br>This position is not available for remote working<p><br><b>Skills:</b></p><br>Maintenance Planning, Maintenance Scheduling, Operations readiness planning, Operations turnaround coordinating, Operations Turnaround Preparation, Site operating procedure development, Turnaround common process, Turnaround Planning, Turnaround pre-start-up assurance, Turnaround Scheduling, Turnaround scoping, Work Packaging<p><br><b>Legal Disclaimer:</b></p><br><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.<br>If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.</p><br> </div>