UX Developers Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Role Overview</b></p><p>You are the voice of Wow Fashions to our Arabic-speaking customers across the GCC. You combine warm, culturally fluent customer care with genuine product and garment expertise — advising women on our modest fashion pieces the way a knowledgeable friend would, resolving issues before they escalate, and protecting the premium experience our brand promises. This is a remote role with occasional in-office presence.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Customer Care &amp; Resolution</b></p><p>•&nbsp;&nbsp;Respond to customer inquiries across WhatsApp, phone, email, and social channels in fluent Arabic and English.</p><p>•&nbsp;&nbsp;Handle order questions, sizing guidance, delivery tracking, returns, and exchanges end-to-end.</p><p>•&nbsp;&nbsp;Resolve complaints with composure and escalate only what genuinely requires it.</p><p><b>Product &amp; Style Advisory</b></p><p>•&nbsp;&nbsp;Advise customers on garment selection, fit, fabric, styling, and occasion suitability.</p><p>•&nbsp;&nbsp;Speak with authority about our sub-brands, collections, and the cultural context of the pieces we sell.</p><p>•&nbsp;&nbsp;Guide customers toward confident purchase decisions, reducing hesitation and returns.</p><p><b>Experience &amp; Brand Protection</b></p><p>•&nbsp;&nbsp;Maintain the tone and standard appropriate to each sub-brand (premium vs. accessible).</p><p>•&nbsp;&nbsp;Follow brand rules precisely — including which offers, discounts, or messaging apply to which line.</p><p>•&nbsp;&nbsp;Capture recurring customer questions and pain points and report them to the team.</p><p><b>Operational Support</b></p><p>•&nbsp;&nbsp;Log interactions accurately in our CRM (Zoho).</p><p>•&nbsp;&nbsp;Coordinate with logistics and the internal team on order and delivery issues.</p><p>Support post-purchase follow-up and light retention outreach when needed.</p><p><br></p><p><b>Work Arrangement &amp; Compensation</b></p><p>•&nbsp;&nbsp;<b>Type: </b>Remote / work-from-home, with occasional required visits to the Dubai Office / Sharjah Facility.</p><p>•&nbsp;&nbsp;<b>Hours: </b>Part-time / Full-time.</p><p>•&nbsp;&nbsp;<b>Compensation: </b>AED 1,500 – 3,000 per month, based on experience and demonstrated garment/cultural expertise.</p><p>•&nbsp;&nbsp;<b>Visa: </b>Not sponsored — candidate must independently hold valid UAE residency.</p><p><b>Reports to: </b>Operations Lead.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications (Must-Have)</b></p><p>•&nbsp;&nbsp;<b>Native or fluent Arabic </b>(Khaleeji dialect strongly preferred) and professional English.</p><p>•&nbsp;&nbsp;<b>Deep familiarity with GCC modest women's fashion </b>— abayas, occasion wear, and traditional/contemporary garments — as a wearer and/or through direct experience.</p><p>•&nbsp;&nbsp;Strong written and verbal communication; warm, patient, and professional manner.</p><p>•&nbsp;&nbsp;Comfortable working independently from home with reliable internet and a quiet environment.</p><p>•&nbsp;&nbsp;Available during GCC business hours and able to visit the Dubai Office / Sharjah Facility when requested.</p><p><b>Must already hold valid UAE residency </b>(spouse/parent visa, own residency, or freelance permit). This role does not include visa sponsorship.</p><p><br></p><p><b>Preferred (Nice-to-Have)</b></p><p>•&nbsp;&nbsp;Prior customer service, retail, or personal-styling experience.</p><p>•&nbsp;&nbsp;Familiarity with e-commerce tools, WhatsApp Business, or CRM systems.</p><p>Based in or near Sharjah/Dubai for ease of occasional office visits.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.<br><br><p><b>What you will do</b></p><br><br><ul><li><p>Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.</p><br><br></li><li><p>You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.</p><br><br></li><li><p>Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.</p><br><br></li><li><p>You will attend regular operational meetings to ensure effective coordination and partnership between departments.</p><br><br></li><li><p>Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.</p><br><br></li><li><p>Work collaboratively and professionally with co-workers and supervisors.</p><br><br></li></ul><br><p><b>What you will bring</b></p><br><br><ul><li><p>One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping withing luxury 5 stra hotel or resort.</p><br><br></li><li><p>College degree preferably specializing in hotel management or equivalent experience is required.</p><br><br></li><li><p>Strong communicational sills in English and other languages.</p><br><br></li><li><p>Customer satisfaction oriented with attention to the details.</p><br><br></li></ul><br><p><b>What we offer</b></p><br><br><ul><li><p><span>Work Authorization</span></p><br><br></li><li><p>Competitive tax free salary and service charge</p><br><br></li><li><p><span>Live out allowance</span></p><br><br></li><li><p><span>Medical and life insurance</span></p><br><br></li><li><p><span>Paid annual leave</span></p><br><br></li><li><p><span>Paid home leave ticket</span></p><br><br></li><li><p><span>End of service gratuity</span></p><br><br></li><li><p><span>Learning &amp; Development Programs</span></p><br><br></li><li><p><span>Career opportunities and international transfer</span></p><br><br></li><li><p><span>And more...</span></p><br><br></li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company:MarshDescription:<p>Marsh is a leading global insurance broker and risk management firm providing expert solutions tailored to the unique needs of clients. With a strong local presence and deep market knowledge, Marsh delivers innovative risk advisory, insurance placement, and claims management services to help businesses navigate complex risks and protect their assets effectively. Their commitment to client service and industry expertise makes them a trusted partner.</p><br><p>Marsh Dubai is seeking a "Digital Experience Manager" to work on its transformation program of initiatives. In this role you will act as the Digital Platform / Product Owner and define, prioritize, and deliver digital products that align with our strategic goals.</p><br><p>This role requires a deep understanding of Digital technologies, product management principles, delivery and adoption techniques and the insurance industry. The ideal candidate will work closely with cross-functional teams, including business, technology and data teams to create and embed Digital solutions that enhance our service offerings.</p><br><p><b><span>What is in it for you?</span></b></p><br><ul><li><p><span>Great team environment with energetic and supportive colleagues</span></p><br></li><li><p><span>Work-life balance</span></p><br></li><li><p><span>Professional environment where your career path is supported and really matters in our global organization</span></p><br></li></ul><p><b>We will count on you to:</b></p><br><ul><li><p><b>Product Vision and Strategy:</b>&nbsp;Leverage our global strategy to assist in develop and communicate a clear product vision and strategy for assigned digital products that aligns with the business goals.</p><br></li><li><p><b>Stakeholder Engagement:</b>&nbsp;Collaborate with internal stakeholders, including senior management, to understand business needs, promote the use of Digital to solve business complexity and ensure alignment with global and regional objectives.</p><br></li><li><p><b>Digital Enablement:</b> Investigate processes and outcomes to define Use Cases where a Digital solution will improve clients, carriers, and colleague ways of working.</p><br></li><li><p><b>Backlog Management:</b>&nbsp;Create, prioritise, and manage the Digital product demand backlog, ensuring that user stories and requirements are well-defined and actionable.</p><br></li><li><p><b>Data Management:</b> Understand data structure and data gaps within the Digital product and develop actionable items, with appropriate teams or colleagues, to improve data quality. &nbsp;</p><br></li><li><p><b>Delivery: &nbsp;</b>Work with our technology partners in sprint planning, scrums, reviews, retrospectives, etc. to ensure the success implementation of Digital product use Cases.</p><br></li><li><p><b>Cross-Functional Collaboration:</b>&nbsp;Work closely with business, technology and data leader and teams to ensure successful product development and delivery.</p><br></li><li><p><b>Market Research:</b>&nbsp;Conduct market research and competitive analysis to identify trends, opportunities, and potential challenges in the Digital and insurance sectors.</p><br></li><li><p><b>Performance Metrics:</b>&nbsp;Define and track key performance indicators (KPIs) to measure Digital product success, improve adoption, and drive continuous improvement.</p><br></li><li><p><b>User Experience:</b>&nbsp;Act as the Pacific Digital Product Advocate with global and regional teams by ensuring that products are user-friendly, accessible, and meet customer needs.</p><br></li><li><p><b>Capability and Adoption:</b>&nbsp;Provide training, coaching, and support to internal teams and clients on the Digital product and features to improve their utilisation.</p><br></li></ul><p><b>What you need to have:</b></p><br><ul><li><p>Bachelor’s degree in computer science, business administration, data science, or a related field</p><br></li><li><p>5 years+ of relevant work experience.</p><br></li><li><p>Experience implementing Digital solutions and embedding these into an organisation’s ways of working.</p><br></li><li><p>Strong understanding of Digital technologies and their applications in business.</p><br></li><li><p>Proficiency in Digital Solution product management.</p><br></li><li><p>Excellent communication including the ability to influence and build relationships at all levels of the organisation.</p><br></li><li><p>Strong analytical and strategic thinking abilities.</p><br></li><li><p>Experience working in fast pace Agile environments and familiarity with Agile methodologies (Scrum, Kanban).</p><br></li><li><p>Familiarity with UX/UI design principles and user-centred design methodologies.</p><br></li><li><p>Experience with project management and working in cross-functional teams.</p><br></li><li><p>Proven experience in the insurance industry or financial services.</p><br></li></ul><p><b>What makes you stand out</b></p><br><ul><li><p>Continuous improvement approach</p><br></li><li><p>Think outside of the box and a can-do attitude</p><br></li><li><p>Comfortable and experience working&nbsp; with technology (solutions)</p><br></li><li><p>Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel</p><br></li></ul><p><span>Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.</span></p><br>Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director Experience, Fraud and Operational Excellence you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<ul><li><p><strong>Employee Onboarding & Offboarding:</strong> Design and facilitate seamless onboarding experiences for new hires across all ventures, from hardware setup and policy orientation to first-week check-ins.</p></li><li><p><strong>HR Administration & Compliance:</strong> Maintain accurate employee records, track leave balances, and ensure full compliance with UAE Labor Law, DIFC regulations, and visa processing workflows.</p></li><li><p><strong>Payroll & Benefits Support:</strong> Assist in processing monthly payroll data, managing health insurance enrollments, and resolving employee benefits inquiries.</p></li><li><p><strong>Culture & Engagement:</strong> Organize internal team events, town halls, and wellness initiatives to build a cohesive community across our holding group and startup teams.</p></li><li><p><strong>HRIS & Process Automation:</strong> Maintain our Human Resources Information System (HRIS) and digitize manual workflows to keep HR operations scalable.</p></li></ul><br><p><strong>⚠️ IMPORTANT APPLICATION INSTRUCTIONS — PLEASE READ BEFORE APPLYING</strong><br>We do not review applications submitted via standard resume uploads alone. To be considered for this role, you must complete a brief, 5-minute video response to our 4 core interview questions. <br><br>Apply through the link below: <em><u>https://asyncrecruit.com/apply/kZqe61qkT47groR8</u></em></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business, Marketing, or a related field, showcasing a solid foundation for understanding customer dynamics.</p></li><li><p>Minimum of 2 years of experience in customer service or customer experience roles, highlighting a proven track record in enhancing customer satisfaction.</p></li><li><p>Certification in Customer Experience Management or related fields, demonstrating a commitment to industry best practices.</p></li><li><p>Experience in a fast-paced industry, such as tech or retail, indicating adaptability to diverse customer needs and environments.</p></li></ul>

<p><strong>Job Summary</strong></p><p>The Client Experience Executive plays a critical role in executing the end-to-end business setup process. This includes managing documentation, submitting applications, and coordinating with government authorities and free zones to ensure smooth and timely processing of trade licenses, company formations, and related services.</p><br><br><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>License Processing & Company Formation</strong></p><ul><li><p>Prepare and process trade license applications, amendments, renewals, and cancellations.</p></li><li><p>Coordinate with relevant government authorities (e.g., DED, Free Zones, DMCC, MOHRE, Immigration, etc.) for application submissions.</p></li><li><p>Ensure accuracy and completeness of all submitted documents and forms.</p></li></ul></li><li><p><strong>Document Management</strong></p><ul><li><p>Collect, verify, and maintain client documents required for license processing.</p></li><li><p>Track application progress and maintain updated records on CRM and internal systems.</p></li><li><p>Handle notarization, translation, attestation, and legal documentation as required.</p></li></ul></li><li><p><strong>Internal Coordination</strong></p><ul><li><p>Work closely with client service executives to ensure client requests are fulfilled accurately and on time.</p></li><li><p>Liaise with PROs and government liaisons to track approvals and resolve any processing issues.</p></li><li><p>Provide timely updates to the internal team on the status of all client applications.</p></li></ul></li><li><p><strong>Compliance & Accuracy</strong></p><ul><li><p>Stay up to date with the latest regulations and compliance requirements across various jurisdictions.</p></li><li><p>Ensure all applications meet legal and regulatory standards before submission.</p></li><li><p>Flag any inconsistencies or risks in client documents or application processes.</p></li></ul></li><li><p><strong>Client Support (Backend)</strong></p><ul><li><p>Support the client service team with backend operations and documentation-related queries.</p></li><li><p>Maintain professionalism and confidentiality in handling client and company information.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Proven experience in processing or documentation roles within the UAE business setup or related industry.</p></li><li><p>Strong understanding of free zone and mainland business setup processes and regulatory frameworks.</p></li><li><p>Familiarity with government portals (DED, Immigration, MOHRE, etc.) and application systems.</p></li><li><p>Excellent attention to detail and ability to handle multiple applications simultaneously.</p></li><li><p>Proficiency in Microsoft Office and CRM tools (Zoho preferred).</p></li><li><p>Strong organizational and time management skills.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>Experience:<br>Previous experience in similar role preferred&nbsp;<br>Skills and Knowledge&nbsp;<br>Strong Communication skills (verbal, listening, writing)<br>Innovative<br>Pro-active and reliable<br>Able to work alone and within a team<br>Education or Certification&nbsp;<br>Good level of English essential&nbsp;<br>SPECIFIC DUTIES:<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>Leading Guest Experience and Guest Services Teams<br>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>Encourages and builds mutual trust, respect, and cooperation among team members.<br>Serves as a role model to demonstrate appropriate behaviors.<br>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Ensures recognition of employees is taking place across areas of responsibility.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Celebrates successes and publicly recognizes the contributions of team members.<br>Maintaining Guest experience and Front Office Goals<br>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>Keeps Guest Experience and Guest Services teams focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>Conducts department meetings and continually communicates a clear and consistent message regarding the Guest Experience goals to produce desired results.<br>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Understands the impact of Guest experience on the Front Office operations and in turn the rooms area and overall property financial goals.<br>Manages department controllable expenses to achieve or exceed budgeted goals.<br>Managing Projects and Policies<br>• <br>Ensures compliance with all Front Office policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Managing and Conducting Human Resource Activities<br>• <br>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Establishes challenging, realistic and obtainable goals to guide operation and performance.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures employees are treated fairly and equitably.<br>• Manages employee progressive discipline procedures for guest experience and guest services associates.<br>• Administers the performance appraisal process for direct report managers.<br>• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation<br>MANAGEMENT COMPENTENCIES:<br>Leadership<br>Managing Execution<br>Building Relationships<br>Generating Talent and Organizational Capability<br>Learning and Applying Professional Expertis<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're launching Dubai's first indoor three-level karting circuit—a next-generation destination designed to deliver world-class racing, immersive experiences, and exceptional hospitality. As one of our first team members, you'll play a key role in shaping every guest's journey from the moment they walk through our doors. If you're passionate about people, service excellence, and being part of an ambitious new venture, we'd love to meet you.</p><p>As a Guest Experience Administrator, you will be the face of our brand and the first point of contact for our guests. Your professionalism, energy, and attention to detail will help create memorable experiences while ensuring the smooth day-to-day operation of the reception area.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><em>What You'll Do</em></p><ul><li><p>Welcome guests with warmth, professionalism, and enthusiasm</p></li><li><p>Assist visitors with bookings, registrations, and general inquiries</p></li><li><p>Present our services, racing experiences, memberships, and special offers</p></li><li><p>Coordinate daily reservations and front desk operations</p></li><li><p>Deliver exceptional customer service throughout every stage of the guest journey</p></li><li><p>Conduct pre-race safety briefings and explain track procedures</p></li><li><p>Collaborate with the operations team to ensure seamless guest experiences</p></li><li><p>Maintain the highest standards of presentation, organization, and hospitality</p></li></ul><p><em>Who You Are</em></p><p>We're looking for people with the right attitude and personality. Previous experience is appreciated but not essential.</p><p><em>You'll be a great fit if you</em></p><ul><li><p>Enjoy interacting with people and naturally create positive first impressions</p></li><li><p>Have excellent communication and interpersonal skills</p></li><li><p>Are organized, reliable, and proactive</p></li><li><p>Learn quickly and adapt confidently in a dynamic environment</p></li><li><p>Remain calm under pressure and pay close attention to detail</p></li><li><p>Take pride in delivering outstanding customer experiences</p></li><li><p>Are eager to grow your career within a fast-growing company</p></li></ul><p><em>Requirements</em></p><ul><li><p>Fluent or conversational English (required)</p></li><li><p>Fluent or conversational Russian</p></li><li><p>Previous customer service, hospitality, retail, or front desk experience is a plus, but not mandatory</p></li><li><p>Strong customer-focused attitude and a positive, professional appearance</p></li></ul><br><p>If you're passionate about hospitality, enjoy creating unforgettable guest experiences, and are excited to be part of a company with ambitious plans for the future, we encourage you to apply.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.</p> <h4>About the role:</h4> <p>The Guest Experience Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the front office, reporting into the front office manager.</p> <h4>What you will do</h4> <ul> <li>Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.</li> <li>Check guest out of the hotel, preparing and explaining the bill.</li> <li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.</li> <li>Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li> <li>Respond to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.</li> <li>Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.</li> </ul> <h4>What you bring</h4> <ul> <li>1+ years’ experience working within a luxury hotel or similar environment is considered an asset.</li> <li>Excellent interpersonal skills and communication skills.</li> <li>Cross cultural sensitivity, and customer service orientation.</li> <li>Guest centricity and understanding the importance of guest’s preferences.</li> </ul> <h4>What we offer</h4> <ul> <li>Work authorization.</li> <li>Competitive tax-free salary and service charge.</li> <li>End of service gratuity.</li> <li>Complimentary full board living accommodation in a high quality, well-resourced staff housing.</li> <li>Vibrant fitness facilities including gym and swimming pool.</li> <li>Free transportation to and from work.</li> <li>Medical and life insurance.</li> <li>Paid annual leave.</li> <li>Paid home leave tickets.</li> <li>Social and sporting events.</li> <li>Learning & development programs.</li> <li>Career opportunities and international transfer.</li> <li>And more…</li> </ul> <h4>Schedule & hours</h4> <p>6 days per week over 48 working hours</p></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.</p> <h4>What you will do</h4> <p>Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.<br> You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.<br> Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.<br> You will attend regular operational meetings to ensure effective coordination and partnership between departments.<br> Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.<br> Work collaboratively and professionally with co-workers and supervisors.</p> <h4>What you will bring</h4> <ul> <li>One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping within luxury 5 star hotel or resort.</li> <li>College degree preferably specializing in hotel management or equivalent experience is required.</li> <li>Strong communication skills in English and other languages.</li> <li>Customer satisfaction oriented with attention to detail.</li> </ul> <h4>What we offer</h4> <ul> <li>Work authorization</li> <li>Competitive tax free salary and service charge</li> <li>Live out allowance</li> <li>Medical and life insurance</li> <li>Paid annual leave</li> <li>Paid home leave ticket</li> <li>End of service gratuity</li> <li>Learning & Development programs</li> <li>Career opportunities and international transfer</li> <li>And more...</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.</p> <h4>What you will do</h4> <p>Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.<br> You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.<br> Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.<br> You will attend regular operational meetings to ensure effective coordination and partnership between departments.<br> Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.<br> Work collaboratively and professionally with co-workers and supervisors.</p> <h4>What you will bring</h4> <ul> <li>One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping within luxury 5 star hotel or resort.</li> <li>College degree preferably specializing in hotel management or equivalent experience is required.</li> <li>Strong communication skills in English and other languages.</li> <li>Customer satisfaction oriented with attention to detail.</li> </ul> <h4>What we offer</h4> <ul> <li>Work authorization</li> <li>Competitive tax free salary and service charge</li> <li>Live out allowance</li> <li>Medical and life insurance</li> <li>Paid annual leave</li> <li>Paid home leave ticket</li> <li>End of service gratuity</li> <li>Learning & Development programs</li> <li>Career opportunities and international transfer</li> <li>And more...</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br></li></ul><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br></li></ul><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br></li></ul><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br></li></ul><br>Qualifications<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><p><strong>Qualifications &amp; Experience:</strong></p><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br></li><li><p>Experience working across multiple markets and geographies.</p><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.<br><br><p><b>About the role</b></p><br><br><br><p>The F&amp;B Guest Experience Manager is responsible for enhancing guest satisfaction and ensuring exceptional service standards across all Food &amp; Beverage outlets. This role leads guest engagement initiatives, manages guest feedback and service recovery processes, supports operational excellence, and collaborates with outlet managers to create memorable dining experiences that align with the organization's brand standards and business objectives.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Champion a guest-centric culture throughout all F&amp;B outlets.</li><li>Monitor and improve guest satisfaction scores, online reviews, and feedback channels.</li><li>Conduct regular guest interactions to gather insights and identify improvement opportunities.</li><li>Ensure consistent delivery of exceptional service standards and brand expectations.</li><li>Develop and implement guest experience programs, promotions, and initiatives.</li><li>Handle guest complaints, concerns, and special requests professionally and promptly.</li><li>Conduct routine inspections of restaurants, bars, lounges, room service, and banquet operations.</li><li>Partner with outlet managers to ensure service procedures are followed consistently.</li><li>Identify operational gaps impacting guest satisfaction and implement improvements.</li><li>Coordinate with culinary and service teams to enhance menu presentation and guest engagement.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li>Minimum 3–5 years of experience in Food &amp; Beverage operations, guest relations, or hospitality management.</li><li>Experience in luxury hotels, resorts, stand-alone restaurants.</li><li>Strong understanding of guest service standards and service recovery techniques.</li></ul><br><p><b>What we offer</b></p><br><br><ul><li>Work Authorization.&nbsp;</li><li>Competitive tax-free salary, service charge, tips.&nbsp;</li><li>End of service gratuity.&nbsp;</li><li>Complimentary full board living accommodation in a high quality staff housing.&nbsp;</li><li>Vibrant fitness facilities including gym and swimming pool.&nbsp;</li><li>Free transportation to and from work.&nbsp;</li><li>Medical and life insurance.&nbsp;</li><li>Paid annual leave.&nbsp;</li><li>Paid home leave tickets.&nbsp;</li><li>Social and sporting events.&nbsp;</li><li>Learning &amp; Development Programs.&nbsp;</li><li>Career opportunities and international transfer.&nbsp;</li><li>And more…&nbsp;</li></ul><br><p><b>Schedule &amp; Hours</b>&nbsp;</p><br><br><ul><li> 5 days per week over 48 working hours.&nbsp;</li></ul><br><br><br><br><br> </div>