work from home Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br><span>We are seeking a skilled and analytical Auditor to join Group Internal Audit (GIA), supporting the Wealth &amp; Retail Banking (WRB) portfolio. The role is responsible for delivering risk-based audits, providing independent assurance on key risks and controls, identifying opportunities for improvement, and supporting continuous monitoring activities. The successful candidate will use data-driven audit techniques, contribute to innovation within the audit function, and help strengthen the Bank’s risk and control environment.</span><br><b>Key Responsibilities</b> <br> <span>Audit Planning and Risk Assessment</span> </span><ul> <li><span>Support the development and maintenance of risk assessments and risk-based audit plans.</span></li> <li><span>Identify emerging risks, control weaknesses, and changes in the business environment requiring audit focus.</span></li> <li><span>Contribute to audit scoping, planning, and testing programmes.</span></li> <li><span>Provide insights to support audit prioritisation and coverage decisions.</span></li> </ul> <span>Audit Delivery</span> <ul> <li><span>Deliver audit engagements in line with Group Internal Audit methodology and professional standards.</span></li> <li><span>Conduct fieldwork, review evidence, draft audit findings, and support audit report preparation.</span></li> <li><span>Ensure audits are completed within agreed timelines and quality standards.</span></li> <li><span>Promote efficiency, consistency, and continuous improvement in audit execution.</span></li> </ul> <span>Issue Management and Validation</span> <ul> <li><span>Monitor audit issues and management action plans through to closure.</span></li> <li><span>Validate remediation actions to ensure root causes have been appropriately addressed.</span></li> <li><span>Escalate overdue, ineffective, or high-risk remediation matters where required.</span></li> <li><span>Provide guidance on evidence requirements and effective issue resolution.</span></li> </ul> <br> <br> <span>Continuous Monitoring and Stakeholder Engagement</span> <ul> <li><span>Perform ongoing monitoring to identify emerging risks and control concerns.</span></li> <li><span>Build constructive relationships with stakeholders while maintaining independence and objectivity.</span></li> <li><span>Clearly communicate audit findings, risk impacts, root causes, and recommendations.</span></li> </ul> <span>Analytics, Innovation and Data Insights</span> <ul> <li><span>Apply data analytics to enhance risk identification, testing coverage, and audit efficiency.</span></li> <li><span>Support the development of automated and data-led audit approaches.</span></li> <li><span>Use data visualisation and analytical techniques to identify trends, anomalies, and control indicators.</span></li> <li><span>Contribute to audit innovation, methodology enhancements, and digital transformation initiatives.</span></li> </ul> <span>Non-Audit Activities and Departmental Contribution</span> <ul> <li><span>Support regulatory reviews, external audit engagements, and quality assurance activities.</span></li> <li><span>Contribute to audit committee, risk, and governance forum papers where required.</span></li> <li><span>Participate in knowledge-sharing, training, and cross-functional collaboration activities.</span></li> <li><span>Support annual planning, risk assessment updates, and continuous improvement initiatives.</span></li> </ul> <br> <br> <span>People, Culture and Conduct</span> <ul> <li><span>Demonstrate professional scepticism, integrity, and the highest standards of ethical conduct.</span></li> <li><span>Take ownership of continuous professional development across audit, business, risk, and analytics disciplines.</span></li> <li><span>Proactively identify, escalate, and support the resolution of risk, conduct, and compliance matters.</span></li> </ul> <br> <span>Regulatory &amp; Business Conduct</span> <ul> <li><span>Champion the Group’s Values and Code of Conduct.</span></li> <li><span>Maintain the highest standards of ethics, regulatory compliance, and business conduct.</span></li> <li><span>Ensure compliance with all applicable laws, regulations, and internal policies.</span></li> <li><span>Collaboratively identify, escalate, mitigate, and resolve risk and compliance concerns.</span></li> </ul> <br> <span>Other Responsibilities</span> <ul> <li><span>Embed the Group’s brand promise, <strong>Here for good</strong>, in daily activities.</span></li> <li><span>Undertake additional responsibilities as required under Group, Country, Business, or Functional policies.</span></li> <li><span>Maintain an up-to-date understanding of role requirements, regulatory expectations, and business developments.</span></li> </ul> <br><b>Skills and Experience</b> <br><ul> <li><span>Audit Methodology and Audit Systems</span></li> <li><span>Risk Assessment</span></li> <li><span>Audit Planning</span></li> <li><span>Audit Fieldwork</span></li> <li><span>Audit Report Writing</span></li> <li><span>Stakeholder Management</span></li> <li><span>Continuous Monitoring</span></li> <li><span>Data Analytics and Insight Generation</span></li> </ul><br><b>Qualifications</b> <br><ul> <li><span>Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, Information Systems, Economics, or a related field.</span></li> <li><span>Professional certifications such as:</span> <ul> <li><span>Certified Internal Auditor (CIA)</span></li> <li><span>Chartered Accountant (CA)</span></li> <li><span>Certified Public Accountant (CPA)</span></li> <li><span>Association of Chartered Certified Accountants (ACCA)</span></li> <li><span>Certified Information Systems Auditor (CISA)</span></li> <li><span>Certified Anti-Money Laundering Specialist (CAMS)</span></li> <li><span>Financial Risk Manager (FRM)</span></li> <li><span>Or other relevant audit, risk, or compliance qualifications.</span></li> </ul> </li> <li><span>Membership of a recognised professional accounting or auditing body is advantageous.</span></li> </ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Sales, Onboarding & Account Manager – English & Spanish Speaking | Dubai<br>About Kayana<br>Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, online ordering, payments, and AI-powered solutions, enabling brands to scale and succeed. Our mission is simple: to help businesses thrive through innovative technology. With operations across the UK, USA, Canada, Spain, Netherlands, Australia, and UAE, Kayana is proud to foster an inclusive, dynamic, and high-performance culture. As an AI-centric technology company, we actively embrace AI and automation to improve how we work, serve our customers, and scale our operations. Every employee is supported with opportunities for professional growth, while also being trusted to take ownership and make a meaningful impact.<br>Important Work Arrangement Note This role requires full-time, on-site work from Monday to Saturday (6 days a week) in Dubai. Candidates should be comfortable working in a fully office-based environment, as remote or hybrid work is not available for this position.<br>About You We are looking for a highly motivated and commercially driven English and Spanish-speaking Sales, Onboarding & Account Manager to join our growing team in Dubai. This is a full customer lifecycle role, covering everything from identifying and winning new business, through customer onboarding and implementation, to managing and growing long-term customer relationships. You will work closely with hospitality and retail businesses, helping them understand how Kayana's technology can improve their operations and deliver measurable value. The ideal candidate is confident communicating with customers, comfortable demonstrating technology, commercially minded, highly organised, and able to build strong long-term relationships. You should be comfortable taking ownership of the customer journey and working cross-functionally with Sales, Support, Product, Engineering, and other internal teams. Key Responsibilities Sales & Business Development Prospect and identify hospitality and retail businesses that could benefit from Kayana's solutions. Conduct outbound calls, follow-ups, and other sales activities to generate new business opportunities. Qualify leads and understand customer requirements, operational challenges, and business needs. Deliver engaging product demonstrations covering EPOS, Kiosks, Online Ordering, Payments, QR Ordering, and other Kayana solutions. Build, manage, and maintain an active sales pipeline within the CRM. Prepare and present commercial proposals and negotiate terms with prospective customers. Manage the sales process from initial contact through contract signature and handover. Identify opportunities to upsell and cross-sell additional Kayana products. Achieve agreed monthly and quarterly sales targets. Maintain accurate and up-to-date CRM records, sales activities, and pipeline information. Customer Onboarding & Implementation Conduct kick-off calls with newly signed customers and establish clear implementation timelines. Understand customer operational requirements and coordinate the onboarding process accordingly. Configure customer accounts within Kayana Web Admin, including menus, items, properties, users, and payment configurations. Coordinate EPOS and kiosk hardware setup, delivery, and relevant third-party integrations. Train customers and venue staff on Kayana's EPOS, Kiosk, Web Admin, and other applicable solutions. Monitor onboarding milestones and proactively follow up to ensure customers are ready for their planned go-live date. Troubleshoot initial configuration and implementation issues, escalating technical matters to Support or Engineering when required. Maintain clear and proactive communication with customers throughout the onboarding process. Identify additional product and revenue opportunities during onboarding. Capture customer feedback and communicate product requirements to the Product team. Account Management & Customer Success Act as the primary point of contact for an assigned portfolio of live customers. Build strong, long-term relationships with customers and understand their business and operational needs. Conduct regular customer check-ins and business reviews to understand usage, satisfaction, and opportunities for improvement. Monitor account health, engagement, and potential churn risks. Identify and drive upselling and cross-selling opportunities across Kayana's product portfolio. Manage renewal discussions and support customer retention. Coordinate with Support, Product, Engineering, and other internal teams to ensure customer issues are addressed effectively. Escalate and follow up on ongoing support or operational issues until appropriate resolution is reached. Maintain accurate customer information, account activity, and health status within the CRM. Gather customer feedback and communicate relevant insights to the Product team. Support customers through business changes such as additional venues, expansions, new products, and multi-location rollouts. Ensure customers continue to receive value from Kayana's solutions after go-live.<br>What We're Looking For Fluency in English and Spanish, both written and spoken. Proven experience in sales, business development, account management, customer success, onboarding, or a similar customer-facing role. Strong commercial mindset with the ability to identify and convert new business opportunities. Experience managing customers throughout the full customer lifecycle. Confident presenting and demonstrating technology or software solutions to customers. Strong communication, negotiation, and relationship-building skills. Experience working with CRM systems and maintaining accurate sales and customer records. Strong organisational skills with the ability to manage multiple customers, opportunities, and onboarding projects simultaneously. Ability to understand customer business requirements and translate them into practical solutions. Comfortable working with cross-functional teams including Support, Product, Engineering, and Operations. Proactive approach to identifying customer issues, opportunities, and risks. Ability to work towards and consistently achieve commercial targets. Strong interest in technology and the ability to quickly learn new products and systems. Experience in hospitality, retail, EPOS, payments, Saa S, or technology would be highly advantageous. Highly Preferred Previous experience selling or managing Saa S, EPOS, payments, hospitality technology, or retail technology solutions. Experience working with restaurants, cafés, hospitality groups, retail businesses, or multi-location operators. Experience conducting product demonstrations and customer training. Experience managing technical implementations or software onboarding. Existing knowledge of the UAE hospitality and retail market. Experience working with international customers and multicultural teams. Experience managing multi-location customer accounts and expansion opportunities. Additional language skills would be an advantage. Why Join Us? At Kayana, you will be part of a fast-growing global technology company where your work will have a direct and visible impact on our customers and commercial growth. We offer:A clear path for career growth and development. The opportunity to work with innovative technology that is reshaping the ordering and payments industry. Direct exposure to hospitality, retail, payments, Saa S, and AI-powered technology. The opportunity to manage the full customer lifecycle, from acquisition through onboarding and long-term account growth. A supportive and collaborative environment where your success is celebrated. Direct access to senior leadership and the opportunity to take ownership from day one. The opportunity to work with international customers across multiple markets. The opportunity to work in an ambitious, fast-moving, AI-centric technology company. A collaborative, high-performance environment where decisions are made quickly and ownership is encouraged. Location: Dubai, UAEWork Arrangement: Full-time, On-site | Monday–Saturday Languages: English & Spanish Salary: Starting AED 7,000

Job Description<br><br>Oversees Data Center Operations across multiple data centers, managing and integrating team performance, operations metrics, and capacity analysis into the broader business line strategy. Directs multiple teams in supporting escalated technical issues, crisis management, and root cause analysis, while standardizing processes and maintaining an accurate knowledge base. Supports new region builds and expansion activities, acting as a senior liaison with project and engineering teams to manage timelines, capacity, and ensure adherence to world-class standards. Engages and advises teams responsible for installations, repairs, inventory, and logistics, enforces standards for component replacements and upgrades, recommends significant purchases, and implements advanced maintenance strategies to optimize data center efficiency and stability.<br><br>Responsibilities<br><br>Key Responsibilities<br><br>Data Center Site Portfolio Management:<br><br> Lead Data Center Site Operations for a select portfolio of enterprise customers globally where additional operational leadership and support is required. Manage and collaborate effectively with Oracle’s Cloud Service Providers, including AWS, Microsoft, and Google, to address operational issues, support site-expansion projects, and manage the full operations lifecycle. Provision rack capacity for customers and multi-cloud deployments to enable revenue. Own customer expectations and work closely with cross-functional teams to ensure data center-related projects are tracked through to execution. <br><br><br>Performance Monitoring and Analysis:<br><br> Define, review, and communicate operational KPIs, goals, and objectives for the team and key customers, providing leadership with clear visibility of performance, risks, and improvement actions. Set expectations, goals, and objectives for the global team; monitor deployments and operational performance; quality-assure process execution; and proactively address concerns with regional and remote team leads. Ensure all compliance-reporting requirements are successfully met for DRCC/Alloy customers by working closely with the Data Center Compliance team. <br><br><br>Issue Management and Automation:<br><br> Act as a global escalation point of contact for significant operational and customer issues, providing swift leadership, coordinating cross-functional response, and owning resolution where required to restore services. Lead the triage of complex operational issues, mobilising the appropriate operations, support, and engineering teams and driving effective resolution. Help solve complex issues that arise for the first time in relation to Data Center Operations and work effectively cross-functionally to deliver a successful outcome. Proactively identify areas of concern, manage risk, and escalate effectively. <br><br><br>Data Center Expansion Support:<br><br> Provide support and direction for new region build and expansion activities, both onsite and remotely, while meeting world-class standards. Collaborate effectively with cross-functional teams, representing Data Center Operations and ensuring key issues are driven through to resolution for a select group of enterprise customers. <br><br><br>Installation and Maintenance:<br><br> Ensure best-in-class Oracle standards are followed by staff, vendors, and contractors. <br><br><br>Core Responsibilities<br><br>Planning & Execution:<br><br> Develop and implement strategic improvements that reduce cost, operational risk, and downtime for DRCC/Alloy customers while improving service quality and scalability. Lead and contribute to global efficiency solutions for DRCC/Alloy operational run activities, ensuring consistent execution across regions and time zones. <br><br><br>Collaboration & Partnership:<br><br> Lead strategic customer engagement for key Distributed Cloud customers, building trusted relationships with customer leadership, understanding business priorities, and aligning operational plans, service improvements, and escalation strategies to customer outcomes. Engage globally with internal and external groups at all levels to address issues affecting Data Center Operations and maintain effective collaboration across different time zones. <br><br><br>Problem Solving:<br><br> Communicate with senior leadership to advise, influence, and determine strategic business and operational priorities. <br><br><br>Performance and Development:<br><br> Provide direct people management for a global Distributed Cloud Operations team, including hiring, coaching, development, performance management, succession planning, and creating an inclusive, high-performing culture. <br><br><br>Ideal Candidate<br><br> Experienced people manager who is highly service-oriented, customer-facing, reliable, responsible, self-motivated and enthusiastic. Excellent communication and leadership skills, with the ability to interact professionally and strategically with a diverse group of customers, employees and senior stakeholders. Proven ability to lead, coach, develop and performance-manage a geographically distributed team across multiple countries and time zones. Able to work productively across cross-functional and matrixed teams while providing clear direction, decision-making and accountability. Demonstrated examples of process improvement execution leading to high customer satisfaction with strong analytical and reporting skills. Track record of delivering continual improvement in operations. Experienced in overseeing operational Data Centre projects and activities to ensure they are delivered. to meet requirements. Displays strong leadership, people management and mentoring skills, with excellent verbal and written communication abilities and sound judgement in day-to-day operations. Demonstrated ability to set measurable goals and objectives, translate strategy into execution, and hold teams accountable for outcomes. Experience communicating and influencing at senior leadership level, including acting as an escalation point for high-impact operational and customer matters. Outstanding organisational and prioritisation skills, with experience managing technical programmes, competing priorities and globally distributed operations. project management. Experienced with Lean Methodologies (Six Sigma for example) Multilingual is a plus but not essential; experience working effectively across cultures and time zones is highly desirable. <br><br><br>Qualifications /Experience/Skills<br><br> Strong background with IT Service Management disciplines (Problem Management, Change Management, Incident Management, Knowledge Management). Proven experience in Data Centre Operations/Technical Support/Engineering, including leadership of operational teams. Knowledge of Data Centre Infrastructure (Power, Cooling, Structured Cabling, Connectivity etc) Strong knowledge of OCI and Cloud Computing Concepts. Experienced in supporting and strategically engaging large enterprise customers in mission-critical IT/Data Centre Operations environments. Strong customer leadership skills, including executive-level engagement, escalation management and coordination of Server, Storage, Network and Application stakeholders to protect service uptime. Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems. Knowledge of compliance standards within country/region. Implementing AI tooling and reporting to manage a high volume of sites. <br><br><br>Qualifications<br><br>Career Level - M3<br><br>About Us<br><br>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.<br><br>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.<br><br>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.<br><br>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Read this first — the absolute prerequisite We are extraordinarily specific about who we want to talk to. This is not a job. It's an independent consulting engagement, retainer plus uncapped commission, non-exclusive and fully remote. If you're looking for a full-time salaried position, this isn't it. Most candidates will not fit. Please read the next paragraph carefully before reading the rest of the post.<br>You must have personally sold — or currently hold deep, active relationships with senior decision-makers who buy — large-scale BPO, managed services, headcount-based outsourcing, or human-intensive operational engagements at seven-figure-plus contract sizes. This is the kind of work where your client is paying for human teams executing operational work at volume: large outsourced support teams, data annotation programmes, managed back-office operations, customer service at scale, KPO, RPO, or any structure where headcount is the unit of value.<br>If you have spent your career selling enterprise Saa S, AI products, software platforms, or other product-led categories — and you do not have direct, current relationships with buyers of headcount-based outsourced services — this engagement is not for you, regardless of how strong your network may be elsewhere.<br>We are selling a tech-first solution into the BPO buyer market. We do not need someone who has sold tech. We need someone who has sold into the people who buy BPO services — and can bring that network to the table credibly.<br>If that describes you, read on.<br>About the client (the parts we can share) Our client is a fast-scaling AI-augmented services company serving global enterprise clients in compliance-heavy categories — financial services, global data providers, and tech unicorns whose names you would recognise — and now expanding into adjacent verticals, with each new line of business targeting eight-figure scale and above.<br>The origin story is the differentiator. They did not start as a BPO that added AI. They started as a tech company — founded by startup veterans and now led by engineers, AI researchers, and product operators — and then layered in human teams where regulation, judgement, and output quality demanded it. The architecture is genuinely different. Other BPOs cannot replicate it because they were never built that way.<br>The team today reflects exactly this thesis:Customer success and operations leadership from Google and senior global tech companies. Engineering and AI talent from Turing and leading Silicon Valley AI companies. Operations leaders from the largest BPOs in the world — people who actually ran enterprise back-office at scale and know precisely where the legacy model breaks. This is not a startup hoping to figure out enterprise services. This is an AI-first operator scaling into a category most legacy players will not survive.<br>What this is A confidential advisory engagement for a small group of senior commercial operators with the network described above.<br>You will be paid a monthly retainer for active engagement and warm introductions, a per-meeting fee for qualified meetings you facilitate with senior decision-makers who have authority over seven-figure outsourced services spend, and meaningful commission on deals that close end-to-end where you have been involved in the cycle. The specific structure is calibrated to the strength of your network, the depth of your involvement, and the outcomes you bring.<br>This is structured as an independent engagement. You operate with autonomy and are compensated on outcomes — meetings booked, deals influenced, deals closed. We are deliberately not closing the door on what this could become over time. Several of the relationships we build through this engagement will compound into something larger — a senior commercial seat, an executive role, deeper participation in a specific line of business, or a long-term partnership with the company. We will not promise any of those things upfront. We will tell you what is true: we are looking for people we want to be in business with for years, and the engagement is designed to make that possible.<br>If you are looking purely for salaried employment, the structure here may not satisfy you in its current form. If you are looking for a serious commercial opportunity that compensates you for the network you have built — and that may compound into something more substantial — read on.<br>Qualifying criteria (non-negotiable) We will not progress conversations that fail any of the following:You have sold — or hold direct, current relationships with the people who buy — headcount-based BPO, managed services, or outsourced operations engagements at seven-figure-plus contract sizes. Working, active relationships only. Not Linked In connections from three years ago. This is the absolute prerequisite. Everything below refines it. Seven-figure deal experience. You have personally been in the room — not adjacent to it — for enterprise contracts at $1M+ ACV. You can describe the negotiation, the procurement process, and the reason it closed. End-to-end ownership. You have run a deal cycle from initiation through signature. You did not hand off after qualification, and you did not only close the last 10%. You owned the arc. Pain-point fluency. You can articulate, unprompted, where outsourced services models break at the senior buyer level — the headcount math that no longer survives AI, the gap between what an MSA promises and what year two actually delivers, and what enterprise buyers really want when they say they want "AI, but with quality."You can open doors. This is the prerequisite to commercial outcomes. Everything else refines it.<br>Who tends to fit You bring a network of senior decision-makers at companies who buy headcount-based BPO services, managed services, data annotation programmes, or large outsourced operations. You have personally closed seven-figure-plus deals in this category. You understand the buyer's world from the inside — the procurement gauntlet, the headcount math, the difference between what an MSA promises and what year two delivers.<br>You have spent your career inside the BPO and enterprise services world. You understand exactly where the legacy model is being repriced. And you would be excited to bring something AI-first to the relationships you have built over years.<br>We are not interested in: career-junior salespeople, lead-generation agencies, list resellers, or anyone whose enterprise network sits primarily in Saa S, software platforms, or other product-led categories that are not tied to outsourced services buyers.<br>How we evaluate Application is via a short two-stage process — a written intake form about your experience, which will be personally by the client's leadership.<br>If you clear both stages, you'll move through a sequence of interviews — beginning with a senior partnerships lead or operations manager, followed by the Chief of Staff or the CEO directly. Strong candidates are typically through the entire process inside two weeks.<br>A formal CV is welcome but not required. We evaluate based on the application itself and your Linked In.<br>One final note We are deliberately small in how many advisors we bring into this engagement. We are not building a referral programme that scales to hundreds. We are looking for a specific tier of operator whose individual networks materially move the commercial needle — and we treat them accordingly.<br>If that is you, we want to hear from you.

Job Description<br><br>Job Title: Solutions Engineer<br><br>Group: Solutions Engineering Team<br><br>Location: UAE<br><br>Company Overview<br><br>Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today, Quvia works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.<br><br>Why Quvia?<br><br>Founded in 2019, Quvia is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere. Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we're just getting started. Quvia is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world. As an early-stage company, all Quvia employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve. Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.<br><br>About The Role<br><br>The Solutions Engineer is the technical bridge between our customers and our engineering and operations teams, assessing a customer's current network, capturing new technical requirements and pain points, and converting them into solution designs that deliver measurable business outcomes. You will own the journey from qualification through proof of concept to production. This role demands deep networking fundamentals across terrestrial and satellite environments, hands-on expertise in software-defined networking (SDN) and multi-vendor SD-WAN technologies, scripting and Dev Ops capability, and the judgement to evaluate emerging technologies and design solutions that scale.<br><br>Working on this technology, you will have the opportunity to make a major impact on the implementation and quality of Quvia's next-generation products. Our environment cultivates innovation and rapid product iteration within a creative solution space, and we need a dedicated, organized, and efficient professional who thrives on being integral to a fast-paced startup. As an excellent communicator, you will set appropriate expectations, keep stakeholders apprised of progress and action items, manage project plans, balance workloads, and ensure we meet our commitments; all while navigating the complexities of large enterprise customers. Above all, you will think creatively through complex problems and design and implement solutions that address customer pain points and generate economic benefits, enabling us to publish a clear ROI for every customer.<br><br>What You’ll Do<br><br>Partner with sales to assess a customer’s current network, capture new technical requirements and pain points, and convert them into tailored solution designs with clear, measurable business outcomes. Design, test and deploy multi path traffic orchestration systems across satellite, and terrestrial environments in customer networks using Quvia products and third party integrations. This will require the setup of a customer profile at edge, cloud and datacenters/POPs. Lead proof of concepts end to end: define success criteria, design, hardware specifications, installation, configuration and testing of Quvia systems. Responsible for troubleshooting complex issues with customer, QA and Engineering teams, and own the handoff from POC to production. Use scripting and Dev Ops practices to streamline solution delivery – configuration templating, workflow automation and tooling that supports demos, POCs and repeatable deployments. Act as a technical advisor to customers, offering guidance on best practices and optimal usage of terrestrial and satellite communication systems, and presenting status updates and health metrics to customer stakeholders. Conduct training sessions and workshops for customers and internal teams on the operation and maintenance of Quvia products and their value proposition. Coordinate with cross-functional teams, including sales, product management, systems, engineering, QA, and service delivery, to ensure successful project execution. Develop and maintain comprehensive documentation for all solutions and services provided. Complete a successful handoff to all relevant teams at the end of the project.<br><br>What You'll Need<br><br>Bachelor’s or Master’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related field. At least 5 years of network engineering experience across terrestrial and/or satellite communications, including multi-link architecture. Deep networking fundamentals, including routing and switching, network security, wireless, and datacenter networking. Hands-on experience with software-defined networking (SDN) and multi-vendor SD-WAN and Next-Generation Firewall (NGFW) platforms such as Fortinet, VMware Velo Cloud, Cisco (Meraki/Viptela), Cradlepoint (Ericsson), Palo Alto, or similar enterprise solutions. Scripting and Dev Ops experience in a networking context – Python, REST APIs, configuration orchestration, zero-touch provisioning and workflow automation. A track record of leading customer-facing POCs, deployments or migrations (for example, from traditional WAN architectures to SD-WAN) in large enterprise environments. Proven ability to convert a customer’s current network, new technical requirements and pain points into business outcomes, and to articulate that value to both technical and non-technical stakeholders. Proven knowledge and understanding of managing virtual infrastructure using VMware v Sphere, Hyper-V, or KVM, and a thorough understanding of computer hardware and operating systems. Strong communication and interpersonal skills, with the confidence to lead customer conversations at both engineering and executive level. Commercial awareness: the ability to spot opportunities to reduce cost, simplify delivery, and open new market segments through better solution design. Project management experience and the ability to handle multiple tasks simultaneously. Satellite communication (SATCOM) systems knowledge and experience is a plus. Experience with cloud-hosted networking and security (e.g. Azure- or AWS-hosted NGFW) is a plus.<br><br>What We'll Offer<br><br>Competitive Salary Performance related bonus Competitive Health Benefits including optical and dental plan Pension Scheme 30 days Paid Time Off Paid Public Holidays Share Options Monthly phone allowance<br><br>Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at hr-recruitment@quvia.ai<br><br>Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

Location<br><br>New York City<br><br>Address<br><br>New York City, NY<br><br>Employment Type<br><br>Full time<br><br>Location Type<br><br>On-site<br><br>Department<br><br>General Intuition & Medal<br><br>Compensation<br><br>$140K – $240K Offers Equity<br><br>The compensation may vary further depending on individualized factors for candidates, such as job-related knowledge, skills, experience, and other objective business considerations.<br><br>Overview Application<br><br>About The Company<br><br>General Intuition is the frontier lab for acting in space and time. We build large action models and world models that can perceive, predict, and act across virtual and physical environments. General Intuition builds on the strength of Medal, the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and discover new games every year. We recently raised $320M at a $2.3B valuation led by Khosla Ventures with participation from General Catalyst, Eric Schmidt, and Jeff Bezos, to discover the next generation of real-world intelligence.<br><br>The Role<br><br>You'll be part of a lean, high-ownership data team at Medal, working directly with business and product leadership. You'll own how we learn about our users end-to-end: the company-wide testing roadmap, our analytics instrumentation, the data pipeline, and KPI reporting, plus the deep dives and thought-leadership publications that come out of it. You'll set your own roadmap, evangelize the data so everyone understands it better, and have real influence on what we build next.<br><br>Key Responsibilities<br><br>Design and analyze experiments end-to-end: help affirm the team’s hypothesis and design experiment sample size, guardrail metrics, control configuration, and the resulting readout. You will configure test structure to yield the right information and manage a complex multi-test pipeline. You know how to run causal analysis when a clean A/B test isn’t possible. You understand that multiple things will run at the same time. You help build the strategy behind our analytics instrumentation and facilitate the collection and reporting of the company’s key performance indicators. When tracking is wrong or missing, you work with our front-end engineers to build appropriate telemetry and data scaffolding. You will hunt for opportunities in data that can inform strategy. You will communicate and evangelize against the data and help everyone have a better understanding. Your recommendations include a confidence interval and effect size. You will participate in team planning and roadmapping by contributing your insights and expertise. You inform the quant behind pricing, including willingness to pay, conjoint, price elasticity, and offer testing in upsells and bundles. You are the data backbone for industry and brand thought leadership (Medal trends and how they line up with macro trends), both co-published with partners and self-published. Across the board, you will touch analytics and statistical analysis in a cross-functional capacity to help inform both business decisions (advertising incrementality, subscription pricing, and conversion) and product decisions.<br><br>Attitude / Culture<br><br>3 to 5 years of experience managing and researching product analytics or a master’s degree in statistics or a related field. Applied statistics depth: regression, experimental design (e.g., feature A/B tests), and causal inference. Bayesian methods are a plus. You are comfortable coordinating with engineers on release cycles in a CI/CD environment. You use AI tools to enhance your productivity and raise the bar on your analysis. Experience with event-level data at a consumer scale and data warehouse tooling such as Big Query, Snowflake, or Airflow. Fluent in product analytics platforms like Amplitude or business intelligence tools like Tableau or tools similar to these. Strong SQL, Python, or R for analysis code. Great communication and storytelling skills. Strong ability to manage your own roadmap. Bonus: An ability to conduct qualitative UX research.<br><br>Attitude / Culture<br><br>You have a need for speed and are comfortable with a fast-paced culture and a team that leans towards action. As a custodian of analysis, you can communicate risks and tradeoffs in measurement vs. shipping velocity. You also know what the data cannot answer. You are the kind of person who checks whether your AI analysis is correct. You are the kind of person who asks why until why is exhausted. You are hungry to learn and test yourself. You help level an organization up. When you see something on the ground, you pick it up.<br><br>Compensation Range: $140K - $240K<br><br>Key Responsibilities<br><br>Design and analyze experiments end-to-end: help affirm the team’s hypothesis and design experiment sample size, guardrail metrics, control configuration, and the resulting readout. You will configure test structure to yield the right information and manage a complex multi-test pipeline. You know how to run causal analysis when a clean A/B test isn’t possible. You understand that multiple things will run at the same time. You help build the strategy behind our analytics instrumentation and facilitate the collection and reporting of the company’s key performance indicators. When tracking is wrong or missing, you work with our front-end engineers to build appropriate telemetry and data scaffolding. You will hunt for opportunities in data that can inform strategy. You will communicate and evangelize against the data and help everyone have a better understanding. Your recommendations include a confidence interval and effect size. You will participate in team planning and roadmapping by contributing your insights and expertise. You inform the quant behind pricing, including willingness to pay, conjoint, price elasticity, and offer testing in upsells and bundles. You are the data backbone for industry and brand thought leadership (Medal trends and how they line up with macro trends), both co-published with partners and self-published. Across the board, you will touch analytics and statistical analysis in a cross-functional capacity to help inform both business decisions (advertising incrementality, subscription pricing, and conversion) and product decisions.<br><br>Attitude / Culture<br><br>3 to 5 years of experience managing and researching product analytics or a master’s degree in statistics or a related field. Applied statistics depth: regression, experimental design (e.g., feature A/B tests), and causal inference. Bayesian methods are a plus. You are comfortable coordinating with engineers on release cycles in a CI/CD environment. You use AI tools to enhance your productivity and raise the bar on your analysis. Experience with event-level data at a consumer scale and data warehouse tooling such as Big Query, Snowflake, or Airflow. Fluent in product analytics platforms like Amplitude or business intelligence tools like Tableau or tools similar to these. Strong SQL, Python, or R for analysis code. Great communication and storytelling skills. Strong ability to manage your own roadmap. Bonus: An ability to conduct qualitative UX research.<br><br>Attitude / Culture<br><br>You have a need for speed and are comfortable with a fast-paced culture and a team that leans towards action. As a custodian of analysis, you can communicate risks and tradeoffs in measurement vs. shipping velocity. You also know what the data cannot answer. You are the kind of person who checks whether your AI analysis is correct. You are the kind of person who asks why until why is exhausted. You are hungry to learn and test yourself. You help level an organization up. When you see something on the ground, you pick it up.<br><br>Compensation Range: $140K - $240K<br><br>Key Responsibilities<br><br>Design and analyze experiments end-to-end: help affirm the team’s hypothesis and design experiment sample size, guardrail metrics, control configuration, and the resulting readout. You will configure test structure to yield the right information and manage a complex multi-test pipeline. You know how to run causal analysis when a clean A/B test isn’t possible. You understand that multiple things will run at the same time. You help build the strategy behind our analytics instrumentation and facilitate the collection and reporting of the company’s key performance indicators. When tracking is wrong or missing, you work with our front-end engineers to build appropriate telemetry and data scaffolding. You will hunt for opportunities in data that can inform strategy. You will communicate and evangelize against the data and help everyone have a better understanding. Your recommendations include a confidence interval and effect size. You will participate in team planning and roadmapping by contributing your insights and expertise. You inform the quant behind pricing, including willingness to pay, conjoint, price elasticity, and offer testing in upsells and bundles. You are the data backbone for industry and brand thought leadership (Medal trends and how they line up with macro trends), both co-published with partners and self-published. Across the board, you will touch analytics and statistical analysis in a cross-functional capacity to help inform both business decisions (advertising incrementality, subscription pricing, and conversion) and product decisions.<br><br>Attitude / Culture<br><br>3 to 5 years of experience managing and researching product analytics or a master’s degree in statistics or a related field. Applied statistics depth: regression, experimental design (e.g., feature A/B tests), and causal inference. Bayesian methods are a plus. You are comfortable coordinating with engineers on release cycles in a CI/CD environment. You use AI tools to enhance your productivity and raise the bar on your analysis. Experience with event-level data at a consumer scale and data warehouse tooling such as Big Query, Snowflake, or Airflow. Fluent in product analytics platforms like Amplitude or business intelligence tools like Tableau or tools similar to these. Strong SQL, Python, or R for analysis code. Great communication and storytelling skills. Strong ability to manage your own roadmap. Bonus: An ability to conduct qualitative UX research.<br><br>Attitude / Culture<br><br>You have a need for speed and are comfortable with a fast-paced culture and a team that leans towards action. As a custodian of analysis, you can communicate risks and tradeoffs in measurement vs. shipping velocity. You also know what the data cannot answer. You are the kind of person who checks whether your AI analysis is correct. You are the kind of person who asks why until why is exhausted. You are hungry to learn and test yourself. You help level an organization up. When you see something on the ground, you pick it up.<br><br>Compensation Range: $140K - $240K

. Job Purpose Provide reliable, responsive and secure day-to-day IT support across GJ Properties. The role is responsible for end-user support, user onboarding and access, office technology, network connectivity, telephony, business applications, meeting-room systems, digital displays and assigned physical-security/low-voltage systems. The IT Support Engineer acts as the first point of technical support, resolves issues within agreed service levels and escalates infrastructure, application or vendor issues when required.2. Key Responsibilities A. Service Desk & End-User Support· Provide Level 1 and Level 2 onsite and remote support for desktops, laptops, operating systems, corporate email, browsers, printers, scanners, peripherals and approved business applications.· Diagnose and resolve hardware, software, driver, connectivity and user-profile issues; escalate unresolved or high-impact incidents with clear technical findings.· Perform daily operational readiness checks for critical office technology, including designated PCs, meeting rooms, TVs/displays, sound systems, token/queue systems and other business-critical devices.· Prioritize urgent executive, boardroom and operational incidents to minimize business disruption and keep the Head of IT informed of critical issues and restoration status.· Maintain service records, troubleshooting notes and incident status so recurring issues can be identified and permanently addressed. B. User Onboarding, Offboarding & Access• Set up and configure new users, including Windows profiles, corporate email/signature, printer access, shared resources, phone extensions and approved business applications.• Provision and support user access to systems such as Net Suite, Salesforce, Sign Now and other company-approved platforms based on authorized requests and assigned roles.• Support employee transfers and exits by changing or revoking access, recovering IT assets and confirming that accounts are disabled or handed over in accordance with management/HR instructions.• Maintain accurate user, extension and device records, including updates to corporate telephone directories where assigned.• Provide basic user guidance and short training for newly deployed applications, devices and approved IT processes. C. Network, Connectivity & Endpoint Security• Support LAN, WAN, Wi-Fi, switches, structured connectivity, internet links, IP addressing and VPN connectivity; coordinate complex network/firewall issues with the Head of IT or service provider.• Assist with approved firewall, Cloudflare/WAF or IP-whitelisting requests for vendors, hosted applications and integrations, ensuring changes are documented and authorized before implementation.• Maintain endpoint health through operating-system updates, approved software installation, driver/firmware updates, antivirus/endpoint protection and basic security checks.• Support password, MFA and access-control practices and immediately report suspected phishing, malware, unauthorized access or other cybersecurity incidents.• Assist with backup/restore checks and recovery activities for supported endpoints or services when assigned. D. Business Applications & Vendor Support• Provide first-line technical support for ERP, CRM, e-signature, telephony and other approved enterprise applications, separating user/device issues from application defects and escalating with evidence.• Coordinate with application vendors, developers, hosting providers and other third parties for access, troubleshooting, upgrades, integrations, deployment support and issue resolution.• Provide controlled technical assistance to external vendors, including remote/onsite access coordination, connectivity testing and validation after changes.• Follow up assigned technical quotations, deliveries, installations and support commitments and confirm completion before closure. E. Telephony, Meeting Rooms & Digital Displays• Configure and support PBX/i PECS extensions, i PECS Mobile accounts, desk phones and related user telephony settings.• Support boardroom and meeting-room technology including PCs/NUCs, HDMI connectivity, displays, projectors, microphones, speakers, conferencing equipment and presentation connectivity.• Configure, test and support office TVs, digital signage/billboards and other managed display screens; coordinate content/display issues with the responsible team or vendor.• Provide technical setup and onsite support for approved office moves, exhibitions, events and temporary installations when assigned. F. CCTV, Access Control & Other Assigned Systems• Support and coordinate maintenance of CCTV, building access-control systems, ANPR/RFID parking/barrier systems and other assigned low-voltage/physical-security technology.• Coordinate specialist vendors for installation, troubleshooting, preventive maintenance, certification or authority compliance where these activities are assigned to IT.• Maintain basic records of service visits, faults, warranties and maintenance status for these systems. G. IT Assets, Documentation & Operational Control• Maintain accurate IT asset and stock records for computers, monitors, phones, printers, scanners, accessories and other assigned equipment; record issuance, return, replacement and disposal.• Track warranties, subscriptions and software/license allocations assigned to the support function and notify the Head of IT before renewals or shortages become operational risks.• Maintain SOPs, quick guides, configuration notes, equipment records and an up-to-date knowledge base for recurring support activities.• Follow approved change-control, access-control and confidentiality requirements and protect company/customer information during troubleshooting or vendor support.• Use approved automation or AI-assisted troubleshooting tools only where permitted by company policy and without exposing confidential, personal or customer data to unapproved services.• Carry out other reasonable IT support duties assigned by the Head of IT in line with business requirements and technology changes.3. Qualifications & Experience Education• Bachelor’s degree or diploma in Information Technology, Computer Science, Networking, Electronics/Telecommunications or a related technical field.• ITIL, Comp TIA A+/Network+, Microsoft, Cisco or equivalent certifications are preferred. Experience• Minimum 3-5 years of hands-on IT support experience; UAE corporate experience is preferred.• Experience supporting a multi-user office environment with networking, endpoints, printers/scanners, telephony, meeting-room AV and business applications.• Experience in real estate, property management, multi-site operations or a similar customer-facing business environment is an advantage.4. Required Technical & Professional Skills• Strong Windows desktop support and practical troubleshooting of hardware, software, network and peripheral issues.• Working knowledge of LAN/WAN/Wi-Fi, TCP/IP, switches, VPN, firewall concepts and secure remote support.• Practical experience with PBX/IP telephony, printers/scanners, AV/meeting-room equipment and digital displays.• Ability to support enterprise applications and user-access workflows; exposure to Net Suite, Salesforce and e-signature platforms is advantageous.• Basic understanding of cybersecurity hygiene, endpoint protection, MFA, user-access controls and incident escalation.• Strong ownership, customer-service mindset, prioritization, documentation and vendor-coordination skills.• Clear written and verbal communication, with the ability to explain technical issues to non-technical users and management.5. Working Requirements Primarily onsite support in Ajman, with support for other company locations or project sites when required. After-hours or weekend support may be required for critical incidents, planned maintenance, office moves or business events, subject to management requirements. Employee Acknowledgement I acknowledge that I have read and understood this job description. Responsibilities may be updated to reflect changes in business operations, systems, security requirements or organizational needs.

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>NOTE: This role is fully remote and open to all countries within the EMEA timezone.<br><br>About The Team<br><br>The Payroll Product Activation team owns the product strategy for how customers transition their entity, contract, and payroll infrastructure onto Deel. We solve the problem of compressing what has traditionally been a months-long, manual process into something that scales intelligently across thousands of customers with wildly different setups.<br><br>Our customers range from startups launching their first payroll runs to global enterprises managing multiple legal entities and compliance requirements across dozens of jurisdictions. The team is rebuilding core infrastructure with AI-first principles, enabling our systems to take autonomous action on setup workflows. You'll collaborate with strong technical leadership and operate in an environment where speed and judgment compound rapidly.<br><br>Team Mission<br><br>Empower customers to move onto Deel's platform with speed and confidence while maintaining the precision and compliance rigor that payroll demands across diverse organizational structures.<br><br>Summary<br><br>As a Senior Product Manager II, you will own the product strategy, roadmap, and execution for payroll onboarding automation. You'll work cross-functionally with engineering, design, compliance, and go-to-market partners to deliver automation that scales intelligently across thousands of customer variations. You'll balance strategic vision with pragmatic execution in a high-velocity environment where roadmaps shift quickly and your product decisions directly impact how fast customers can go live.<br><br>Responsibilities<br><br>Build and own a clear product vision and strategy for your area; communicate that vision upward, laterally, and into the execution team with conviction Drive the full product development lifecycle, from problem definition through design, engineering collaboration, launch, and measurement, with a bias toward shipping impact quickly Own the automation strategy: define what scalable automation actually means in a space where every customer's setup is different; measure progress in ways that reflect real customer impact Collaborate with engineering leadership and technical teams to navigate complex trade-offs between handling customer variation, maintaining compliance, and moving fast; push back on estimates and own product-engineering decisions Work cross-functionally across entity setup, contract setup, and infrastructure teams to align on shared requirements and surface where one domain's decisions cascade into another's complexity Synthesize customer escalations and edge cases to identify patterns; use those patterns to inform which automations unlock the most value and which problems need configuration-driven solutions Manage in ambiguity and high-velocity contexts: make decisions with incomplete information, communicate uncertainty clearly, and course-correct quickly as you learn Partner with go-to-market and customer success teams to understand customer needs, gather feedback, and ensure product-market fit during a significant platform rebuild<br><br>Qualifications<br><br>Minimum 5+ years of product management experience in fast-paced, high-complexity environments (scaleup, fintech, regulated industries, or infrastructure-heavy products strongly preferred) Proven experience shipping in regulated or high-stakes domains where precision, compliance, and multi-stakeholder accountability are core to the work Strong systems and process thinking, comfortable with problems that have interconnected parts, multiple stakeholders, and ambiguous solutions Pragmatic mindset: able to identify which problems need perfect solutions and which need "good enough" solutions; comfortable making trade-offs with conviction Independent and autonomous leader, thrive owning strategy and execution in less-structured environments; comfortable escalating decisions but not waiting for perfect information Technical credibility: understand engineering constraints, collaborate effectively with technical leaders, and own product-engineering trade-offs (coding not required) Comfort with velocity and ambiguity, energized by high-speed environments where priorities shift and you're expected to move fast while staying rigorous<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Marketing based in United Arab Emirates.<br><br>This is a senior, commercially minded marketing leadership role focused on turning brand awareness into measurable revenue and scalable growth. You will own the full marketing strategy across acquisition, conversion, retention, lifecycle, brand, content, and community. As a player-coach, you will lead the Marketing team while staying close to performance data, creative execution, and optimization. You will work closely with senior leadership and cross-functional teams to support growth and expansion into new markets. The role combines strategic ownership with hands-on execution in a fast-moving, high-growth environment. You will also build the systems, playbooks, and processes needed to scale marketing efficiently across multiple locations. This is an opportunity for a bold, data-driven leader who knows how to build a memorable brand while delivering strong commercial results.<br><br>Accountabilities<br><br>Own and evolve the overall marketing strategy across growth, lifecycle, brand, content, and community, translating company growth and revenue objectives into clear priorities, budgets, KPIs, and measurable outcomes. Lead marketing analytics and reporting, maintaining clear visibility into channel performance, customer behavior, acquisition, conversion, retention, and lifetime value. Develop a deep understanding of target customers and use behavioral insights to improve the full customer journey from discovery through purchase, repeat visits, and advocacy. Own profitable customer acquisition and ticket sales across markets, overseeing paid media, SEO, and other growth channels while driving continuous testing and optimization of CAC, ROAS, conversion, and LTV. Oversee e-commerce and digital conversion performance, including landing pages, offers, booking journeys, mobile experiences, and checkout. Build repeatable marketing playbooks for launching and scaling new locations, working closely with Operations to align marketing investment with ticket inventory, seasonality, and market performance. Identify and test new channels, audiences, offers, partnerships, and creative concepts to unlock additional growth opportunities. Own retention and loyalty initiatives across email, SMS, memberships, referrals, reactivation, and other lifecycle programs designed to increase repeat visits, frequency, and customer lifetime value. Use segmentation and customer insights to create relevant, personalized communications and partner with Customer Experience to translate feedback into improvements. Protect and evolve the brand as the business expands, leading content, social, creator, influencer, PR, community, and local activation strategies. Develop campaigns and experiences that generate genuine participation, conversation, sharing, and advocacy across markets. Lead, coach, and develop the Marketing team while maintaining hands-on involvement in execution and performance optimization. Manage agencies, freelancers, and external partners, setting clear expectations and holding them accountable for measurable results. Establish the right balance of internal and external capabilities as the marketing function scales. Build efficient systems, reporting structures, processes, and playbooks that allow Marketing to support significantly more locations without proportional headcount growth. Recruit and develop high-performing marketing talent and establish strong collaboration across Marketing, Operations, Sales, Customer Experience, Technology, and Expansion. Balance long-term brand building with the immediate commercial priorities of a rapidly growing business.<br><br>Requirements<br><br>8+ years of progressive marketing experience, including experience leading, coaching, and developing a marketing team. Proven experience in a consumer-facing, multi-location, DTC, e-commerce, wellness, hospitality, or experience-led business. Strong commercial understanding of the complete customer funnel, including acquisition, conversion, retention, lifecycle marketing, and customer lifetime value. Significant e-commerce experience, including digital conversion, landing pages, offers, booking or checkout flows, and the journey from acquisition to purchase. Broad expertise across performance marketing, lifecycle/CRM, brand, content, social, and organic growth. Experience launching, scaling, or optimizing multiple markets, locations, or regions. Strong understanding of digital customer journeys and conversion rate optimization. Experience managing meaningful marketing budgets and making investment decisions based on performance and commercial return. Significant experience managing external agencies and partners, with the ability to establish clear targets and hold them accountable for results. Proven people leadership skills and a track record of building and developing high-performing teams. Strong analytical and commercial instincts, with confidence working directly with CAC, ROAS, conversion, retention, and LTV metrics. Strong brand and creative judgment, with an understanding of how brand-building and performance marketing can reinforce one another. Highly organized and execution-focused, with strong project management skills and the ability to prioritize multiple workstreams while maintaining accountability. Comfortable moving between high-level strategy and hands-on execution, including stepping into the details when performance needs improvement. Adaptable, ambitious, and comfortable taking calculated risks in a fast-paced, high-growth environment. Strong communication and collaboration skills, with the ability to influence senior stakeholders and work effectively across multiple functions. A values-driven mindset aligned with creating happiness, caring deeply, adapting quickly, showing up consistently, and continually raising the bar.<br><br>Benefits<br><br>Target total cash compensation of $132K–$174K CAD. Base salary of $110K–$145K CAD. Annual performance bonus of up to 20%. Equity participation available for the right candidate. Remote work flexibility around the world. Flexible working hours between 8:00 AM and 7:00 PM.15 paid vacation days per year.3 paid wellbeing days per year. Annual team retreat. Opportunity to work in an environment centered around puppies and wellbeing. Unlimited complimentary classes for you, family, and friends. Access to networking opportunities and unique invite-only events. Opportunity to work with major global companies, brands, and high-profile clients. Significant opportunities for career growth and progression within a fast-growing startup.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Industry <br> Cities &amp; Places <br> <br> <br> <br> <br> <br> <p>At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.</p><br><br> <br> <br> <br> <br> Your impact <br> <p><span>At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.</span></p><br><br><p><span><strong>Your Impact</strong></span></p><br><br><br><p><span>At Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our transport work, that means designing innovative solutions to move people and goods safely and efficiently across the globe. From rail systems mobilising accessible transit, to ports linking land and sea – when it comes to connecting the people and places of tomorrow, the future of transport depends on us.</span></p><br><br><p><span>Bring your curiosity, talent for multi-tasking, and extreme attention to detail, and we’ll help you grow, pursue and fulfill what drives you – so we can make big impacts on the world, together</span></p><br><br><p><span>Jacobs Advisory is seeking a <strong>Consultant </strong>to join our growing Strategy &amp; Transformation capability in the Middle East.</span></p><br><br><p><span>This role is suited to a motivated and intellectually curious individual who enjoys solving complex problems, working collaboratively with clients, and developing practical solutions that help organisations improve performance and deliver change.</span></p><br><br><p><span>As a <strong>Consultant</strong>, you will support the delivery of strategy, operating model, organisation design, and transformation engagements across government, infrastructure, utilities, and private-sector organisations. You will work alongside experienced consultants and subject matter experts, contributing to analysis, stakeholder engagement, and the development of high-quality client deliverables.</span></p><br><br><p><span>This is an opportunity to build consulting skills, deepen your understanding of complex organisations, and work on some of the region's most significant transformation programmes.</span></p><br><br><br><p><span><strong>What you’ll Do:</strong></span></p><br><br><br><p><span>The <strong>Consultant&nbsp;</strong>is responsible for supporting the delivery of strategy and transformation engagements through research, analysis, problem-solving, and development of client deliverables.&nbsp;</span><span>The role provides the opportunity to build consulting expertise while contributing to meaningful client outcomes across a wide range of strategic and organisational challenges.</span></p><br><br><br><p><span><strong>Key Responsibilities</strong></span></p><br><br><br><p><span><strong>Support Strategy &amp; Transformation Engagements</strong></span></p><br><br><ul><li>Conduct research, analysis, benchmarking, and insight generation to support client engagements.</li><li>Contribute to projects involving strategy development, operating model design, organisation design, and business transformation.</li><li>Gather, structure, and interpret qualitative and quantitative information to support decision-making.</li><li>Develop clear and well-structured presentations, reports, and other client deliverables.</li><li>Support the development of recommendations and implementation plans.</li><li>Contribute to the delivery of high-quality project outputs within agreed timelines.</li></ul><br><p><span><strong>Support Client Engagement</strong></span></p><br><br><ul><li>Participate in workshops, stakeholder interviews, and project meetings.</li><li>Build an understanding of client organisations, objectives, and challenges.</li><li>Support stakeholder engagement activities and project communications.</li><li>Develop confidence working directly with clients and contributing to discussions.</li><li>Build trusted working relationships with colleagues and client teams.</li></ul><br><p><span><strong>Collaborate with Project Teams</strong></span></p><br><br><ul><li>Work closely with senior consultants, principal consultants, and engagement leaders across project activities.</li><li>Contribute ideas and perspectives to project problem-solving and solution development.</li><li>Seek feedback and continuously develop consulting, analytical, and communication skills.</li><li>Support a collaborative and positive team environment.</li></ul><br><p><span><strong>Contribute to Capability Development</strong></span></p><br><br><ul><li>Support the development of knowledge materials, tools, and methodologies.</li><li>Share insights and lessons learned from project experiences.</li><li>Contribute to internal initiatives and capability-building activities.</li><li>Build knowledge of relevant sectors, transformation approaches, and consulting techniques.</li></ul><br><p><span><strong>Support Business Development Activities</strong></span></p><br><br><ul><li>Assist with proposal development, market research, and pursuit activities.</li><li>Contribute to the preparation of client-facing materials and presentations.</li><li>Support thought leadership and market insights activities where appropriate.</li></ul><br><p><span><strong>What Success Looks Like</strong></span></p><br><br><p><span>Success in this role means:</span></p><br><br><ul><li>Delivering high-quality analytical work and project outputs.</li><li>Demonstrating strong problem-solving and attention to detail.</li><li>Contributing positively to project teams and client engagements.</li><li>Building consulting, communication, and stakeholder management skills.</li><li>Taking ownership of responsibilities and delivering work with increasing independence.</li><li>Continuously developing knowledge and expertise across strategy and transformation disciplines.</li></ul> <br> <br> <br> <br> Here's what you'll need <br> <span>You are a curious and capable problem solver who enjoys tackling complex challenges and working as part of a collaborative team.</span><br><p><span><strong>You will bring:</strong></span></p><br><br><ul><li>Experience within management consulting, advisory, or a strategy and transformation environment.</li><li>Exposure to one or more of the following areas:<ul><li>Corporate or enterprise strategy</li><li>Operating model design</li><li>Organisation design</li><li>Business and organisational transformation</li><li>Public sector reform</li><li>Service transformation</li><li>Infrastructure, utilities, or regulated-sector transformation</li></ul></li><li>Strong analytical and critical-thinking skills.</li><li>Ability to gather, interpret, and synthesise information from multiple sources.</li><li>Strong written and verbal communication skills.</li><li>A structured approach to problem-solving and a willingness to learn.</li><li>A collaborative mindset and commitment to delivering high-quality work.</li></ul><br><p><span><strong>Why Jacobs</strong></span></p><br><br><p><span>At Jacobs, we help clients solve some of the world's most complex challenges across infrastructure, cities, energy, water, transport, the environment and public services.</span></p><br><br><p><span>What sets us apart is our ability to combine strategic thinking with deep sector expertise and practical delivery experience. Our clients value us not only for helping define future direction, but for understanding how organisations, assets, systems and programmes need to evolve to make that vision a reality.</span></p><br><br><p><span>Our Strategy &amp; Transformation team works alongside technical specialists, digital experts, programme leaders and delivery professionals to develop solutions that are both ambitious and achievable. This enables us to move beyond traditional advisory services and support clients from strategy development through to implementation and lasting organisational change.</span></p><br><br><p><span>With the addition of PA Consulting's advisory capabilities, Jacobs is further strengthening its ability to help governments and organisations tackle complex transformation challenges, combining world-class strategy and innovation expertise with Jacobs' long-standing heritage in delivery and infrastructure.</span></p><br><br><p><span>Joining Jacobs offers the opportunity to work on some of the Middle East's most significant transformation programmes while helping shape the future of a growing Strategy &amp; Transformation capability.</span></p><br><br><br><p><span><strong>Jacobs. A world where you can.</strong></span></p><br><br><p><span>From our inclusive employee networks to our positive mental health champions – we are committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed. With safety and flexibility always top of mind, we have gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You will uncover flexible working arrangements, benefits, and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you will discover how you can cultivate, nurture and achieve your goals – all at a single global company. Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.</span></p><br><br> <br> <br> <br> <br> From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.<br> <br> With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.<br> <br> No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.<br> <br> <br> <br> <br> <p>We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.</p><br><br> <br> <br> <br> <p>Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.</p><br><br> <br> <br> <br> <br> <br> Locations <br> CityStateCountry<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br> <br> <br> <br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About this role:<ul><li>Manage 25-30 member relationships and participates in account planning with Gartner Leadership Client Managers and Account Executives.&nbsp;</li><li>Assist members to achieve their Mission Critical Priorities by leveraging a mix of appropriate Gartner assets and own personal experience/knowledge.</li><li>Leverage subject matter expertise to provide solutions, insights, and guidance for the members.</li></ul><ul><li>Provide valuable interactions and support by assessing member needs and developing a customized engagement plan in accordance with overall service deliverables and entitlements.</li><li>Participate in all phases of the member lifecycle: pre-sale, on-boarding, relationship management, delivery, review and renewal.</li><li>Responsible for member retention and for contributing toward growth in the region through direct support of Gartner Sales in prospect cultivation, account plan development, and value demonstration activities.</li><li>Host and /or participating in periodic onsite or remote member activities, including workshops, research analyst visits (where appropriate), round tables, and webinars (in collaboration with Gartner Research).&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li></ul>You must have:<ul><li>University graduate (Masters preferred) with a 15+ years’ working experience; working in a senior cyber security leadership role</li><li>Successful experience in roles such as CISO, CSO, Head of Cyber Security. Also experience in Consulting and Advisory roles in the cybersecurity realm would be beneficial.</li><li>In-depth understanding of Information Security, Cybersecurity, Risk Management and Resilience, from strategic planning to implementation in technical domains (e.g. OT Security, IAM, Data Security, Application Security, Cloud Security, Third Party Cyber Risk Management, etc.)</li><li>Experience with strategy development, organizational design, initiative management, application of metrics and understanding of major industry trends</li><li>Critical thinking and problem solving to assess client situations and provide actionable outcome-based business/technical advice</li><li>High tolerance/evolved ability to lead and manage ambiguous situations</li><li>Excellent relationship management skills including experience working with senior technology and business leaders</li><li>Experience coaching and mentoring senior level leaders</li><li>Excellent public speaking and workshop facilitation skills</li><li>Collaboration and team leadership</li><li>Strong time and client portfolio management skills</li><li>Travel 25% and upwards</li><li>Ability work with minimal administrative support</li><li>Fluency in other European Languages (German, French, Spanish, Italian) or Arabic preferred</li></ul>Who you are:&nbsp;<ul><li>Critical thinker and problem solver demonstrating the ability to assess our Member’s situations and provide actionable, outcome-based business/technical advice as well as the ability to leverage appropriate resources to help Members achieve results</li><li>Excellent relationship management skills, including experience working with C level executives&nbsp;</li><li>Ability to build strategic internal partnerships with key roles across the organization and positively impact change&nbsp;</li><li>This role is a client-facing position that requires a high level of executive presence and ability build trust and deliver value.&nbsp;</li><li>Demonstrate superior verbal and written communication skills as well as strong facilitation and presentation skills.&nbsp;</li></ul>In addition to an outstanding work environment with excellent growth potential, Gartner Enterprise IT Leaders provides exceptional compensation and benefits, including:<ul><li>Competitive base salary</li><li>Annual bonus potential</li><li>Excellent benefits package</li></ul><p>#LI-JC6.</p><br><p><b>Who are we? </b></p><br><p>At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.</p><br><p>Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.</p><br><p>Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.</p><br><p><b>What makes Gartner a great place to work? </b></p><br><p>Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.</p><br><p>We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.</p><br><p>Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.</p><br><p>We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.</p><br><p><b>Gartner is the world authority on AI</b></p><br><p>At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.</p><br><p>It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.</p><br><p><b>What do we offer? </b></p><br><p>Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.</p><br><p>In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.</p><br><p>Ready to grow your career with Gartner? Join us.</p><br><p><br>The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.</p><br><p>Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to&nbsp;<span><span><span><span><span>ApplicantAccommodations@gartner.com</span></span></span></span></span>.</p><br>Job Requisition ID:113066<p><span>By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.</span></p><br><p>Gartner Applicant Privacy Link: <span><span><span><span><span><span><span><span><span>https://jobs.gartner.com/applicant-privacy-policy</span></span></span></span></span></span></span></span></span></p><br><p><br><span><b>For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.</b></span></p><br> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>As the Senior Finance Manager – Joint Ventures (Fashion & Jewelry), you will act as the strategic finance partner for a portfolio of leading international luxury brands across the Middle East, including Fendi, Givenchy, Louis Vuitton, Celine, Loewe, Repossi, De Beers, Max Mara, Zimmermann, Christian Louboutin, Marni, Jil Sander, Kenzo, and Maison Margiela.</p> <p>You will work closely with Executive Management, Brand Partners, and Joint Venture leadership teams to drive profitable growth, support strategic investments, enhance shareholder value, and provide financial leadership across the full business lifecycle.</p> <p>The role combines business partnering, corporate finance, FP&A, governance, business development, and executive-level stakeholder management, requiring both strong analytical capabilities and commercial acumen.</p> <h4>Key responsibilities:</h4> <ul> <li><strong>Strategic business partnering</strong><br> Serve as the primary finance partner for the Fashion & Jewelry Joint Venture portfolio.<br> Partner with Joint Venture Finance Teams, and Chalhoub Executive Management to support strategic decision-making.<br> Challenge business assumptions and provide independent, data-driven recommendations.<br> Drive value creation initiatives focused on profitability, cash generation, and return on investment.<br> Support negotiations with international luxury brand partners on strategic and financial matters.</li> <li><strong>Financial planning & performance management</strong><br> Lead the annual budget, rolling forecast, and long-term planning processes.<br> Monitor financial performance against budget, forecast and prior year, identifying risks and opportunities.<br> Perform detailed variance analysis and translate financial results into actionable business insights.<br> Drive initiatives to improve revenue growth, profitability, cash flow and working capital.</li> <li><strong>Corporate finance & financial modelling</strong><br> Build robust financial models to support:<br> New Joint Venture opportunities<br> Business development projects<br> Store investment decisions<br> Valuation exercises<br> M&A and shareholder transactions<br> Develop integrated financial models including:<br> Profit & Loss<br> Balance Sheet<br> Cash Flow<br> Enterprise Value<br> IRR, NPV and Payback analysis<br> Evaluate investment opportunities and prepare financial recommendations for Executive Management.</li> <li><strong>Governance & executive reporting</strong><br> Prepare high-quality financial presentations for senior leadership and shareholders.<br> Present financial analyses and strategic recommendations to senior executives.<br> Ensure consistency, accuracy and transparency of financial reporting across the portfolio.<br> Support Joint Venture governance, shareholder reporting and Board decision-making processes.</li> <li><strong>Financial systems & process improvement</strong><br> Continuously improve financial reporting processes, planning tools and analytical capabilities.<br> Drive automation and process efficiencies across finance activities.<br> Ensure strong financial controls and high standards of data integrity.<br> Collaborate with cross-functional teams to enhance operational effectiveness.</li> </ul> <h4>What you'll need to succeed</h4> <ul> <li>You hold a Bachelor's degree in Finance, Accounting, Economics or a related discipline.</li> <li>You preferably hold an MBA and/or professional qualification (CPA, ACCA, CFA or CMA).</li> <li>You possess a minimum of 10 years of progressive finance experience, including significant exposure to FP&A, business partnering or corporate finance.</li> <li>You preferably have experience within luxury retail, retail, FMCG or consumer goods.</li> <li>You preferably have previous exposure to Joint Ventures, multinational organizations or matrix environments.</li> <li>You are adept in financial planning, budgeting and forecasting.</li> <li>You possess advanced financial modelling and valuation skills.</li> <li>You have a solid understanding of IFRS and financial reporting.</li> <li>You possess strong analytical and problem-solving capabilities.</li> <li>You have advanced Excel and PowerPoint skills; experience with ERP and BI tools is an advantage.</li> <li>You possess excellent communication and presentation skills and the ability to influence senior stakeholders through credible financial insights.</li> <li>You have a commercial mindset with a strong focus on value creation.</li> <li>You are a strategic thinker capable of balancing long-term vision with operational execution.</li> <li>You have excellent stakeholder management and relationship-building skills.</li> <li>You have the ability to manage multiple priorities in a fast-paced, international environment.</li> <li>You possess a high level of ownership, integrity and attention to detail.</li> </ul> <h4>What makes this role unique</h4> <ul> <li>Strategic exposure to some of the world's leading luxury brands.</li> <li>Regular interaction with C-suite executives, Boards of Directors and international shareholders.</li> <li>Opportunity to work across business partnering, corporate finance, business development, governance and strategic projects.</li> <li>Significant visibility within the Group and direct contribution to key investment and partnership decisions.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;SC Ventures is Standard Chartered’s innovation, fintech investment and ventures arm. We were established to reinvent banking, as the significant technological disruptions to the industry was impacting its ability to serve clients and customers, in the ways they needed to be served.</span><br><span>• &nbsp; &nbsp;We are a unique ecosystem of innovators, banking experts, business builders and partners who are focused on rewiring the DNA in banking and bringing breakthrough ideas to scale, together.</span><br><span>• &nbsp; &nbsp;We are building ecosystems around four high conviction themes: Online Economy &amp; Lifestyle, SMEs &amp; World Trade, Digital Assets, and Sustainability &amp; Inclusion.</span><br><span>• &nbsp; &nbsp;We are a global team of "Members" (excluding individual ventures), including dedicated colleagues from the Group's support functions, based in Singapore, Hong Kong, London, and the United Arab Emirates</span></p><br><br> <p><span><strong>About The Role</strong></span><br><span>• &nbsp; &nbsp;Coordinator will support the day-to-day manual operations of the marketplace, ensuring smooth execution across customer support, catalogue management, customer onboarding, fulfilment, order management, refunds and returns.</span><br><span>• &nbsp; &nbsp;This role is highly operational and detail-oriented, acting as a coordination point between internal teams, buyers, sellers and logistics partners to maintain service quality and operational continuity</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Identify recurring operational issues, document process gaps, and recommend improvements to reduce manual effort and improve marketplace efficiency</span></p><br><br> <p><span><strong>Business</strong></span><br><span>• &nbsp; &nbsp;Provide day-to-day administrative and operational support for marketplace activities, ensuring tasks are completed accurately and within agreed timelines</span><br><span>• &nbsp; &nbsp;Support customer service operations by responding to inquiries, coordinating issue resolution, escalating complex cases and following up until closure</span><br><span>• &nbsp; &nbsp;Support customer and seller onboarding by collecting required information, validating documents, coordinating account setup and tracking onboarding progress</span></p><br><br> <p><span><strong>Processes</strong></span><br><span>• &nbsp; &nbsp;Assist with cataloguing activities: product data entry, information validation, image and attribute checks, SKU updates and correction of listing errors</span><br><span>• &nbsp; &nbsp;Support order management activities: manual order checks, status updates, delivery coordination, cancellation handling and issue tracking</span><br><span>• &nbsp; &nbsp;Coordinate refunds and returns: validating return requests, tracking return status, supporting refund processing and ensuring cases are documented properly</span><br><span>• &nbsp; &nbsp;Maintain accurate operational trackers, reports and records covering onboarding, catalogue updates, orders, fulfilment issues, returns, refunds and support cases</span></p><br><br> <p><span><strong>People &amp; Talent</strong></span><br><span>• &nbsp; &nbsp;Act as a coordination point between internal teams, buyers, sellers and logistics partners</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Monitor order flow and fulfilment status, coordinate with internal teams and logistics partners, and follow up on delayed, failed or exception orders</span><br><span>• &nbsp; &nbsp;Escalate complex cases appropriately and support timely resolution</span></p><br><br> <p><span><strong>Governance</strong></span><br><span>• &nbsp; &nbsp;Ensure cases and processes are documented properly and records maintained accurately (you can pull the documentation thread out of the refunds and trackers bullets)</span><br><span>• &nbsp; &nbsp;Adherence to defined process flows and service quality standards</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>Group and SCV</span><br><span>• &nbsp; &nbsp;SC Group Traded Risk Management (TRM)</span><br><span>• &nbsp; &nbsp;SC Group Credit Risk</span><br><span>• &nbsp; &nbsp;SC Group Treasury Risk</span><br><span>• &nbsp; &nbsp;SC Group Digital Asset Risk</span><br><span>• &nbsp; &nbsp;SCV Chief Risk Officer (CRO)</span><br><span>• &nbsp; &nbsp;SCV Chief Operating Officer (COO) / Accelerators</span><br><span>• &nbsp; &nbsp;SCV Risk Framework Owners (RFO), and</span><br><span>• &nbsp; &nbsp;SCV Functional Subject Matter Experts (SME)</span></p><br><br> <p><span>External</span><br><span>• &nbsp; &nbsp;Relevant external regulator</span></p><br><br> <p><span><strong>Other Responsibilities</strong></span><br><span>• &nbsp; &nbsp;Embed Here for good and Group’s brand and values in the business and SC Ventures.</span><br><span>• &nbsp; &nbsp;Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Business Acumen</span><br><span>• &nbsp; &nbsp;Business Markets</span></p><br><br><b>Qualifications</b> <br><p><span><strong>Education &nbsp; &nbsp; </strong>Minimum of Degree or other advanced education.</span><br><span><strong>Languages &nbsp; &nbsp; </strong>English (Arabic or Hindi desirable)</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)&nbsp;</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Department: </b>MENA&nbsp;<br><b>Team: </b>Policy – MENA region&nbsp;<br><b>Location: </b>Dubai or Doha with homework flexibility&nbsp;<br><b>Position type: </b>12 month contract with view to renew; full-time&nbsp;</p><br><p><u><b>What the hiring manager says</b></u></p><br><p><br><i>“The GSMA’s MENA team is expanding and we have an exciting opportunity for a high-performing Policy Director to work with the MENA team to engage all stakeholders with GSMA programs and policy &amp; technology orientated activities. The role entails a lot of travel, ability to work under pressure and a deep technical and policy background”.</i><br>Head of MENA&nbsp;</p><br><p><u><b>About the role</b></u></p><br><p>We are looking for a creative and energetic Director to lead GSMA programmes in the Middle East and North Africa. The Director will be responsible for advancing GSMA’s objectives in the MENA region. This will involve leading engagements on policy and regulations as well as being the technical expert and reference point for broader GSMA activities both within the organisation and in relations with our members. You will need to demonstrate clear understanding of mobile industry comfortable communicating this at a range of levels of detail. You will also be required to attend some GSMA working groups when needed, to provide descriptions of general industry topics and specific GSMA projects. &nbsp;You may be required to attend meetings of other industry forums.</p><br><p>You will have a good understanding of existing and future mobile technology and be able to demonstrate knowledge of the future industry trends and their likely impacts on mobile network evolution and development. You will be able to articulate potential industry positions in areas of confluence of Mobile with other verticals, including, but not limited to, banking and finance, healthcare, education, and other service industries where mobile technology plays a critical role in shifting paradigms for solution delivery.</p><br><p>You will also be able to demonstrate the ability to understand the commercial implications of technical decisions and vice versa.</p><br><p>You will also engage all stakeholders with GSMA Technology programmes and technology orientated activities (MC, IoT, RCS, 5G, IMEI, Mobile Money, etc.).</p><br><p>The Policy Director reports to the Head of MENA. This role works very closely with the rest of the small MENA team.&nbsp;</p><br><p><b>You will:</b><br>•&nbsp;&nbsp; &nbsp;Lead industry engagement and projects on spectrum and policy matters as well as broader GSMA activities in region.<br>•&nbsp;&nbsp; &nbsp;Manage Working Group and Regional Interest Group activity in region.<br>•&nbsp;&nbsp; &nbsp;Engage with member leadership in region.<br>•&nbsp;&nbsp; &nbsp;Responsible for input towards regional business planning.<br>•&nbsp;&nbsp; &nbsp;Manage programme delivery in region against HQ KPIs and member expectations.<br>•&nbsp;&nbsp; &nbsp;Responsible for delivering within the annual regional budget allocation.<br>•&nbsp;&nbsp; &nbsp;Responsible for regional reporting in accordance with HQ requirements, presenting progress against regional KPIs and defining corrective action where appropriate.<br>•&nbsp;&nbsp; &nbsp;Foster the necessary consultation, communications and good relations within the wider organisation, including staff of member organisations.<br>•&nbsp;&nbsp; &nbsp;Line and performance management of regional team.<br>•&nbsp;&nbsp; &nbsp;Ability to work cooperatively and flexibly with stakeholders and facilitate a collaborative approach.<br>•&nbsp;&nbsp; &nbsp;Acts as a role model in demonstrating commitment to GSMA values and internal processes.<br>•&nbsp;&nbsp; &nbsp;Ensure compliance by team with all GSMA polices, processes and procedures.</p><br><p><u><b>About you</b></u></p><br><p>•&nbsp;&nbsp; &nbsp;Relevant experience working in the telecoms industry is essential. Ideally with an operator or vendor.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Strong technical plus commercial understanding background.<br>•&nbsp;&nbsp; &nbsp;Capable of delivering presentations to a technical audience on these services.<br>•&nbsp;&nbsp; &nbsp;You will be fluent in English. Arabic and/or French would be an advantage.<br>•&nbsp;&nbsp; &nbsp;A proven track record of proposition development and the ability to influence and add value to your area of business.<br>•&nbsp;&nbsp; &nbsp;Strong writing skills, messaging, leadership positioning and narrative development.<br>•&nbsp;&nbsp; &nbsp;Experience working in an international environment, ideally in the MENA/SSA region.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Advanced knowledge of MS Office (Excel, Word and PowerPoint).<br>•&nbsp;&nbsp; &nbsp;Experience of working with multiple internal stakeholders and with geographically dispersed teams in a matrix structure.<br>•&nbsp;&nbsp; &nbsp;Willingness to travel, as and when required by the role.</p><br><p><u><b>About your skills</b></u></p><br><p>1.&nbsp;&nbsp; &nbsp;Communication&nbsp;<br>2.&nbsp;&nbsp; &nbsp;Delivery&nbsp;<br>3.&nbsp;&nbsp; &nbsp;Project Management&nbsp;<br>4.&nbsp;&nbsp; &nbsp;Teamwork&nbsp;<br>5.&nbsp;&nbsp; &nbsp;Analysis</p><br><p><b>Contract type</b></p><br>Department Contractor<p><b>Worker type</b></p><br>Contingent Worker<b><span>What We Offer</span></b><p>Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.</p><br><p>In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning &amp; development opportunities, generous holiday allowances, four additional days off for professional development and many others.</p><br><p>To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.</p><br><p><span>Being You at the GSMA</span></p><br><p>We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.</p><br><p><span><b>GSMA Values</b></span></p><br><p><span>Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.</span></p><br><p><b><span>Passionately driven</span></b></p><br><p><span>We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.</span></p><br><p><b><span>Insightful leaders</span></b></p><br><p><span>We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.</span></p><br><p><b><span>Stronger together</span></b></p><br><p><span>We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.</span></p><br><p><span>Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>• &nbsp; &nbsp;The client service executive will be responsible for handling client queries/complaints and ask for any information via the digital channel eg Social media handles like face book, twitter, LinkedIn etc and the Chat Bot options. This will also include calling the client and engaging the client for any information required and provide resolution /clear queries.<br>• &nbsp; &nbsp;The team will also be responsible for working with the marketing and social media team to understand opportunities and supporting the business to launch , track and social media/digital campaigns and posts .<br>• &nbsp; &nbsp;The role will also be focused on analysing client feedback on the digital/other channels and supporting the manager to make the required changes to the process /product to fix the issue</p><br><br><b>Key Responsibilities</b> <br> <ul> <li>To handle customer social media posts, calls &amp; issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies.&nbsp;</li> <li>Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community</li> <li>Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.</li> <li>Moderate all user-generated content on social media in line with the moderation policy for each community</li> <li>Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.</li> <li>Sign up customers for value added services and digital education (as applicable)</li> <li>Tag the social media posts &amp; calls accurately as per internal guidelines &amp; policies</li> <li>Initiate and strive towards achieving set targets and service standards&nbsp;</li> <li>Probe &amp; identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)</li> <li>Participation in operational or technical platform trainings, as needed</li> <li>Additional duties as assigned</li> <li>Give accurate information to customers on his/her queries &amp; concerns</li> <li>Have high awareness levels on KYC and anti-money laundering policy</li> <li>Multi-skilled to handle both social media posts and outbound calls (as applicable)&nbsp;</li> <li>Ensure KPI’s (Key Performance Indicator) &amp; KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) &nbsp;are achieved and work towards the improvement</li> </ul> <br> <br> <ul> <li>Ability to write, think and work quickly without losing focus.</li> <li>Maintain the highest level of professionalism while managing sensitive issues.&nbsp;</li> <li>Demonstrate personal ownership and accountability.</li> <li>Show empathy while providing thoughtful and prompt resolutions.</li> <li>Initiate and strive towards achieving set targets and service standards</li> <li>Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management</li> <li>Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)</li> <li>Adhere to customer data confidentiality policy</li> <li>Adhere to all applicable rules / regulations and group policies</li> <li>Support the identification, development and implementation of continuous improvement ideas.</li> <li>Provides timely feedback to management concerning operational changes/ideas, and recommends solutions to customer service failures.</li> <li>Report on activity and findings, concisely summarizing important community trends and insights that are relevant to social care, team, SCB products and the overall bran</li> <li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</li> <li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li> <li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li> </ul> <br> <br><b>Skills and Experience</b> <br><ul> <li>Good communication skills</li> <li>Social media management - Understanding of Social Media platforms and jargon</li> <li>Knowledge of Microsoft Suite – Excel, Word, PPT&nbsp;</li> <li>Strong interpersonal skills m which encourages and promotes enthusiasm and team spirit</li> </ul><br><b>Qualifications</b> <br><p>• &nbsp; &nbsp;Minimum qualification should be diploma holder /graduate</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><ul> <li>The Investment Advisor provides support to the Relationship Managers and their clients to meet the client’s desired investment objectives and increase bank’s share of wallet.</li> <li>The Investment Advisor plays a key role in providing the bank’s house views on markets and products and providing clients with investment solutions in line with their investment objectives and risk profile.</li> <li>The Investment Advisor helps in liaising with the product managers within the Wealth Management Product team on a regular basis to discuss client requirements and to ensure flow of product and market knowledge.</li> </ul><br><b>Key Responsibilities</b> <br><ul> <li>Assisting Affluent Segment - Relationship Managers in UAE to meet client’s desired investment objectives and assist in achievement of AUM growth and revenues from Investment products.</li> <li>Responsible for updating the frontline and customers of the bank on the outlook published by the CIO Office with relevant and timely information on global Capital Markets, Asset Classes and route to market ideas.</li> <li>To play a key role in liaising with the product managers within the WM product team (Managed Investments, Bancassurance, CMPS and WM Lending) on a regular and ad-hoc basis to ensure flow of client and market requirement.</li> <li>Ensure proper client coverage is provided to complete Portfolio Reviews of target clients as defined from time to time in addition to planning for New to Wealth client.</li> <li>Determine client’s risk appetite, investment preference and return expectations by partnering with Relationship Managers in client meetings.</li> <li>Conduct portfolio reviews by providing independent opinion on quality of client’s existing portfolios.</li> <li>Ensure that all the wealth management sales teams (Frontline RMs &amp; Specialists) receive adequate sales support, and route to market ideas basis current &amp; relevant views.</li> <li>Keep abreast of latest trends on Investment products, financial markets, consumer behaviours and use of technology in providing investment solutions.</li> <li>Provide reports / analysis where required within the management framework.</li> <li>Engage with risk control owners and / or group policy owners for the implementation of policies and control standards set by them.</li> <li>Work with various stakeholders to focus on quality in delivery and turnaround time for end-to-end BAU to achieve efficiency and customer experience objectives.</li> <li>Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.</li> <li>Adhere and ensure operational risk management measures are met on a day-to-day basis.</li> <li>Work collaboratively with countries and functions to ensure any audit findings are suitably rectified.</li> <li>Maintain an adequate control environment and operational procedures to prevent loss arising from non-adherence to controls.</li> <li>Adhere to all controls and compliance guidelines set by the Bank.</li> <li>Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities associated with Investment products.</li> <li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.</li> <li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.</li> <li>This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li> <li>Identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li> </ul><br> <br><p><strong><span>Key stakeholders</span></strong><br><strong><span>Internal</span></strong><br><span>• &nbsp; &nbsp;WM – CIO Office Team</span><br><span>• &nbsp; &nbsp;WM Group Advisory Solutions Team</span><br><span>• &nbsp; &nbsp;Affluent Banking Relationship Managers</span><br><span>• &nbsp; &nbsp;Affluent Banking Unit Heads</span><br><span>• &nbsp; &nbsp;Affluent Banking-Sales &amp; Distribution Head</span><br><span>• &nbsp; &nbsp;County Product Team – Managed Investments</span><br><span>• &nbsp; &nbsp;Country CMPS team and dealing desk</span><br><span>• &nbsp; &nbsp;Country WM Lending team</span><br><span>• &nbsp; &nbsp;Country Credit Team</span><br><span>• &nbsp; &nbsp;Country Operations Team</span><br><span>• &nbsp; &nbsp;Country Insurance Team</span><br><span>• &nbsp; &nbsp;WM Proposition Team</span><br><span>• &nbsp; &nbsp;WRB Head</span><br><span>• &nbsp; &nbsp;WM &amp; Affluent Regional Head</span><br><span>• &nbsp; &nbsp;WM Advisory Team and Wealth Coach</span></p><br><br> <p><strong><span>External</span></strong><br><span>• &nbsp; &nbsp;Third Party Product Providers – Fund managers, Data Providers (Bloomberg/ Refinitiv) and Insurance providers</span><br><span>• &nbsp; &nbsp;Existing and Prospective Customers of the Bank</span></p><br><br><b>Skills and Experience</b> <br><ul> <li>Understanding of Financial Markets.</li> <li>Needs to have good understanding or experience of global markets</li> <li>Approach to Advisory &amp; Financial Planning.</li> <li>Understanding of Asset Allocation &amp; Portfolio Construction</li> <li>Product Knowledge – Mutual Funds, Bonds, FX, Alternatives, Insurance, Leverage &amp; Overdraft, Equities, Alternatives, Commodities, Derivatives, Structured Notes and Cross Currency Lending.</li> <li>Communication Skills Expert.</li> <li>Analytical and Computing Skills.</li> <li>Good stakeholder managements.</li> <li>CISI level 3– preferably have completed before hand.</li> </ul><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Minimum undergraduate</span><br><span>• &nbsp; &nbsp;CFA, CFP, PFP, CAIA, FRM or CMT is preferred but not mandatory</span><br><span>• &nbsp; &nbsp;English and Arabic is mandatory</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><strong>Do the right thing</strong>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><strong>Never settle,</strong>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><strong>Are better together,</strong>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><strong>Core bank funding for retirement savings, medical and life insurance,</strong>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><strong>Time-off</strong>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><strong>Flexible working</strong>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><strong>Proactive wellbeing support</strong>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><strong>A continuous learning culture</strong>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><strong>Being part of an inclusive and values driven organisation,</strong>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>You are the ultimate problem-solver at the heart of our Payroll teams. Sitting at the intersection of product, engineering, operations, and Go-To-Market (GTM), you own the end-to-end operational lifecycle across 10+ product teams.<br><br>This is an owner role that demands resourcefulness, the ability to juggle competing demands, and the discipline to know the difference between moving paperwork and actually solving problems. You will take total accountability for complex challenges, driving them from initial friction to final resolution. Operating autonomously across global time zones, you are the crucial connective tissue that ensures what our customers need is exactly what our engineers build.<br><br>If you thrive in high-velocity environments, love distilling chaos into clarity, and have a relentless bias for action, this is the role for you.<br><br>What You'll Do<br><br>Own the product signal end-to-end: Transform raw feedback and friction from operations and customers into clear, prioritized, and actionable insights for Product Managers. You uncover what truly matters, validate the "why," and drive the prioritization of impactful solutions. Orchestrate global execution: You are the critical connector between distributed Product, Engineering, and GTM teams. When PMs and engineers are in different time zones, you step in to scope work, answer questions, unblock decisions, and maintain momentum. You also ensure GTM teams are fully equipped to launch, sell, and support what ships. Be the ultimate problem-solver: When a process breaks or a product stalls, you don't just hand it off and disappear. You dig deep to uncover the root cause - whether it’s a product gap, a documentation issue, or a systemic limitation - and you own the solution from discovery to implementation. Navigate and simplify complexity: You will manage competing demands coming from all directions. You excel at taking that volume, structuring the details, prioritizing ruthlessly, and taking decisive action. You don't wait for permission to move; you make informed calls and drive progress.<br><br>What We're Looking For<br><br>4+ years of experience in fast-paced, high-scale environments (Series A/B/C startups or equivalent-pace tech organizations), with a proven track record of moving quickly and juggling competing priorities. End-to-end ownership mentality: You have successfully operated in the space between product and ops. You can translate the distinct languages and priorities of different teams, and you know how to separate true product signals from operational noise. Relentless resourcefulness: When you hit a roadblock, you find a way around it. You are highly comfortable context-switching between a customer escalation, an engineering sync, and deep-dive data analysis. Autonomous decision-making: You are a natural problem-solver who can dig into complex issues, form a strong point of view, and make the right calls. You know exactly what is yours to decide and what requires escalation. Data-driven approach: You possess a strong analytical foundation. You can pull your own data, extract meaningful insights, and use them to drive product enhancements and prioritization. You are highly comfortable with spreadsheets, dashboards, and core operational analytics. Precision communication: You write and speak with clarity and impact. You easily adapt your communication style depending on whether you are talking to engineers, PMs, customers, or leadership. Sharp product sense: You deeply understand how software is built and shipped. While you don't need to be a PM, you understand what is technically possible, how to accurately answer scoping questions, and how to spot when an initiative is off-track.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>You are the ultimate problem-solver at the heart of our Payroll teams. Sitting at the intersection of product, engineering, operations, and Go-To-Market (GTM), you own the end-to-end operational lifecycle across some of our most critical product teams<br><br>This is an owner role that demands resourcefulness, the ability to juggle competing demands, and the discipline to know the difference between moving paperwork and actually solving problems. You will take total accountability for complex challenges, driving them from initial friction to final resolution. Operating autonomously across global time zones, you are the crucial connective tissue that ensures what our customers need is exactly what our engineers build.<br><br>If you thrive in high-velocity environments, love distilling chaos into clarity, and have a relentless bias for action, this is the role for you.<br><br>What You'll Do<br><br>Own the product signal end-to-end: Transform raw feedback and friction from operations and customers into clear, prioritized, and actionable insights for Product Managers. You uncover what truly matters, validate the "why," and drive the prioritization of impactful solutions. Orchestrate global execution: You are the critical connector between distributed Product, Engineering, and GTM teams. When PMs and engineers are in different time zones, you step in to scope work, answer questions, unblock decisions, and maintain momentum. You also ensure GTM teams are fully equipped to launch, sell, and support what ships. Be the ultimate problem-solver: When a process breaks or a product stalls, you don't just hand it off and disappear. You dig deep to uncover the root cause - whether it’s a product gap, a documentation issue, or a systemic limitation - and you own the solution from discovery to implementation. Navigate and simplify complexity: You will manage competing demands coming from all directions. You excel at taking that volume, structuring the details, prioritizing ruthlessly, and taking decisive action. You don't wait for permission to move; you make informed calls and drive progress.<br><br>What We're Looking For<br><br>4+ years of experience in fast-paced, high-scale environments (Series A/B/C startups or equivalent-pace tech organizations), with a proven track record of moving quickly and juggling competing priorities. End-to-end ownership mentality: You have successfully operated in the space between product and ops. You can translate the distinct languages and priorities of different teams, and you know how to separate true product signals from operational noise. Relentless resourcefulness: When you hit a roadblock, you find a way around it. You are highly comfortable context-switching between a customer escalation, an engineering sync, and deep-dive data analysis. Autonomous decision-making: You are a natural problem-solver who can dig into complex issues, form a strong point of view, and make the right calls. You know exactly what is yours to decide and what requires escalation. Data-driven approach: You possess a strong analytical foundation. You can pull your own data, extract meaningful insights, and use them to drive product enhancements and prioritization. You are highly comfortable with spreadsheets, dashboards, and core operational analytics. Precision communication: You write and speak with clarity and impact. You easily adapt your communication style depending on whether you are talking to engineers, PMs, customers, or leadership. Sharp product sense: You deeply understand how software is built and shipped. While you don't need to be a PM, you understand what is technically possible, how to accurately answer scoping questions, and how to spot when an initiative is off-track.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>What You'll Own<br><br>Production Operations<br><br>Monitor, triage, and resolve production incidents involving SQL Server performance, deadlocks, blocking, and index contention across Azure SQL Hyper Scale instances. Own the alerting stack (Zabbix), including threshold tuning, tag/host hygiene, and reducing alert noise without creating blind spots. Execute production data corrections using structured procedures (pre-check, execute, post-check, commit/rollback). Manage Azure SQL compute allocation across regions. Evaluate and implement compute isolation where traffic patterns justify it.<br><br>Performance Engineering<br><br>Read and interpret SQL Server execution plans end-to-end. Identify the costliest operator and trace it back to its root cause. Apply tactical fixes (plan hints, index adds, stats updates) that buy time, then design structural fixes tracked as debt. Index design: composite key order, include columns, covering vs. partial, online builds. <br><br>Schema Development & Release Safety<br><br>Review all database PRs against the team's checklist Own the schema deprecation pipeline: [deprecated] schema promotion, Drop Scheduled Date extended property, 30-day scream test before any DROP.<br><br>Knowledge & Documentation<br><br>Document database object intent using Extended Properties (MS_Description), not just external wikis. Write clear, reproducible runbooks for every non-trivial SOP. Contribute to and occasionally lead internal database development sessions. The team has a formal curriculum; you're expected to teach, not just execute.<br><br>What We're Looking For<br><br>Must-have<br><br>5+ years hands-on as a production SQL Server DBA, with at least 2 years on Azure SQL. Expert-level T-SQL: window functions, CTEs, dynamic SQL (sp_executesql), OUTER APPLY, correlated subquery identification, temp table vs table variable trade-offs. Execution plan fluency: you can identify a Key Lookup, recognize a Parallel Nested Loop that should be a Hash Join, and explain why the optimizer made the wrong choice. Index design beyond "create an index and see if it speeds things up." You understand included columns, fill factor, fragmentation costs, and when NOT to add an index. Experience with multi-tenant, multi-country production databases where a bad migration can affect thousands of companies simultaneously. Disciplined about prod changes. You don't run anything in production without a rollback plan, a pre-check, and a post-check. Able to work autonomously: you don't wait to be told there's a problem. You monitor, you notice patterns, and you raise them.<br><br>Strong preference<br><br>Azure SQL Hyper Scale or Managed Instance experience. Azure Data Factory familiarity (pipelines, triggers, monitoring). Experience with payroll, HR, or financial data systems - not required, but you'll learn this domain faster if you have it. Zabbix or equivalent monitoring platform administration. Schema migration experience on a database with 500+ tables and active development traffic. Exposure to soft-delete patterns, audit triggers, and data retention compliance.<br><br>Nice to have<br><br>Power Shell scripting for DBA automation (index maintenance, health checks, access provisioning). Experience reviewing ORM-generated queries and translating developer intent into an efficient SQL shape.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT