Program Officer Jobs - Ras Al Khaimah UAE

<p><strong><u>About the role</u>:</strong><br></p><p>The Government Relations Officer will act as the strategic anchor for all government-related activities. You will ensure the organization’s absolute compliance with UAE laws while serving as the primary liaison with major authorities such as MOHRE and Immigration to facilitate seamless business operations.<br></p><p><strong><u>Roles & Responsibilities:</u></strong></p><ul><li><p><strong>Operational Compliance:</strong> Manage the timely processing and renewal of all company licenses, registrations, certifications, and employee-related visa matters.</p></li><li><p><strong>Stakeholder Liaison:</strong> Act as the primary point of contact between the organization and UAE government authorities (MOHRE, Immigration, Municipality, Chamber of Commerce, etc.).</p></li><li><p><strong>Documentation & Reporting:</strong> Prepare and submit official letters, forms, and technical documentation required by government entities in both Arabic and English.</p></li><li><p><strong>Strategic Advisory:</strong> Maintain up-to-date knowledge of UAE government regulations and proactively communicate changes to management.</p></li><li><p><strong>Customer Support:</strong> Provide high-quality guidance to Key Accounts and Channel partners regarding government service requests and regulatory standards.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Government Relations & PRO Services Immigration & Labor Law Compliance Regulatory Documentation Management Reporting & Record Control Communication Skills</p>

<p>Role Overview We are seeking a proactive QHSE Officer to strengthen our Quality, Health, Safety, and Environmental standards across fleet and office operations. The role ensures compliance with ISM, ISPS, and ISO requirements, drives continuous improvement, and supports safe, efficient vessel operations. This position is ideal for candidates with strong maritime safety knowledge, audit experience, and a passion for embedding a culture of safety and quality. Key Responsibilities • Monitor day to day vessel operations to ensure smooth activities at sea and port without delays or accidents. • Ensure certifications (ISM/ISPS/ISO) remain valid and compliant. • Oversee reporting requirements, documentation, and drill records under ISM, ISPS, and SMS. • Plan and conduct internal audits, safety inspections, and management reviews. • Brief senior officers on SMS, company policies, and charterer requirements before deployment. • Investigate incidents and participate in Board of Investigation and Emergency Response Teams. • Liaise with authorities, charterers, and external stakeholders on QHSE matters. • Maintain and update SMS documentation, ensuring revision control and compliance with retention policies. • Promote STOP card programs, PPE monitoring, and vessel HSE statistics reporting. • Support offshore safety representatives and attend shore side safety committee meetings.</p><p>• NEBOSH Certification / IOSH Graduate / OHS Diploma or equivalent experience. • Strong knowledge of ISM, ISPS, ISO standards and maritime safety regulations. • Experience in vessel audits, risk assessments, and incident investigations. • Excellent communication and documentation skills. • Ability to work collaboratively with shipboard and shore side teams.</p>

<p>Role Overview We are seeking a proactive QHSE Officer to strengthen our Quality, Health, Safety, and Environmental standards across fleet and office operations. The role ensures compliance with ISM, ISPS, and ISO requirements, drives continuous improvement, and supports safe, efficient vessel operations. This position is ideal for candidates with strong maritime safety knowledge, audit experience, and a passion for embedding a culture of safety and quality. Key Responsibilities • Monitor day to day vessel operations to ensure smooth activities at sea and port without delays or accidents. • Ensure certifications (ISM/ISPS/ISO) remain valid and compliant. • Oversee reporting requirements, documentation, and drill records under ISM, ISPS, and SMS. • Plan and conduct internal audits, safety inspections, and management reviews. • Brief senior officers on SMS, company policies, and charterer requirements before deployment. • Investigate incidents and participate in Board of Investigation and Emergency Response Teams. • Liaise with authorities, charterers, and external stakeholders on QHSE matters. • Maintain and update SMS documentation, ensuring revision control and compliance with retention policies. • Promote STOP card programs, PPE monitoring, and vessel HSE statistics reporting. • Support offshore safety representatives and attend shore side safety committee meetings.</p><p>• NEBOSH Certification / IOSH Graduate / OHS Diploma or equivalent experience. • Strong knowledge of ISM, ISPS, ISO standards and maritime safety regulations. • Experience in vessel audits, risk assessments, and incident investigations. • Excellent communication and documentation skills. • Ability to work collaboratively with shipboard and shore side teams.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The role is responsible of identifying and implementing efficiency improvement, quality complaints reduction, Process enhancement and automation opportunities. You will focus on creating opportunities for various Designing and Prepress aspects, such as resource optimization, cost reduction, Innovation and technological advancement, efficiency improvement, customer engagement, quality control &amp; assurance, market research and trends, team’s building and process automation. Role is focused on various strategic aspects of the business, contributing to its success and competitiveness This position is a blend of technical expertise, creative vision, and effective leadership to drive success.</p><br><p>The position is responsible for resource planning and optimization, review and establish plans and strategies to uplift the department, training and mentoring the team, product development &amp; Innovation support, implementing and directing the production activities of the company in a designated area to achieve the department objectives. Leading the team by establishing goals and monitoring the growth and progress reports which is essential in determining potentials of the team in designing and prepress improvement. You should develop techniques to address the resource optimization targets, quality improvement and arrange technical trainings, expand to maintain the targeted objectives in order to uplift the day-to-day operation of the department.</p><br><p>Including but not limited to resource planning and acquiring, SOPs updating, efficiency improvement, cost reduction, quality improvement, technology advancement &amp; automation, technical presentation, product compliance and reporting to the management.</p><br><p><strong>Prepress Management:</strong></p><p>· Oversee and manage the prepress department, including staff, equipment, and workflow.</p><p>· Ensure the timely and accurate preparation of customer files for printing, including file checking, color management, and imposition.</p><p>· Collaborate with production teams to optimize printing processes, reduce errors, and enhance print quality.</p><p>· Stay updated on industry trends and technological advancements in prepress to recommend and implement improvements.</p><p><strong>Design and Creative Management:</strong></p><p>· Lead and manage a team of graphic designers and creative professionals.</p><p>· Coordinate design projects from concept to completion, ensuring alignment with customer requirements and brand guidelines.</p><p>· Review and approve design concepts, layouts, and proofs, ensuring they meet quality standards.</p><p>· Foster a creative and collaborative work environment, encouraging innovation and fresh design ideas.</p><p><strong>Customer Engagement:</strong></p><p>· Interact with clients to understand their design and prepress needs, providing expert guidance and solutions.</p><p>· Collaborate with sales and customer service teams to ensure customer satisfaction and project success.</p><p>· Handle customer feedback and resolve any issues related to design or prepress processes.</p><p><strong>Quality Assurance:</strong></p><p>· Implement and maintain quality control procedures to ensure error-free output in prepress and design work.</p><p>· Conduct regular checks and audits to verify compliance with quality standards.</p><p>· Troubleshoot and resolve technical issues related to prepress and design software and equipment.</p><p><strong>Resource Management:</strong></p><p>· Manage budgetary considerations for the prepress and design center, including equipment maintenance and software licenses.</p><p>· Monitor and allocate resources effectively to meet project deadlines and business goals.</p><p>· <strong>Quality Assurance:</strong> Ensuring the quality and accuracy of printed materials is critical in the printing and packaging industry. The manager is responsible for implementing and maintaining rigorous quality control procedures in both design and prepress activities. This contributes to customer satisfaction, minimizes errors, and reduces waste, thereby enhancing the company's reputation and competitiveness.</p><p>· <strong>Efficiency Improvement:</strong> Streamlining prepress processes and design workflows is essential to improve efficiency and reduce production time. The manager identifies bottlenecks, optimizes resource allocation, and implements technological advancements to enhance productivity. This strategic focus on efficiency can lead to cost savings and increased competitiveness.</p><p>· <strong>Innovation and Technology Adoption:</strong> Staying abreast of technological advancements in design, prepress, and printing is crucial. The manager should identify and recommend the adoption of new technologies, software, and equipment that can improve the company's capabilities, enhance print quality, and reduce production costs. Strategic investments in technology can provide a competitive edge.</p><p>· <strong>Customer Engagement:</strong> Collaborating closely with customers and sales teams, the manager helps understand client needs and preferences. By offering design and prepress solutions that align with customer requirements and market trends, the manager contributes to customer loyalty and repeat business, which is vital for long-term success.</p><p>· <strong>Cost Management:</strong> Managing the budget for design and prepress operations is part of the manager's role. This includes controlling expenses related to software licenses, equipment maintenance, and staffing. Effective cost management contributes to the company's profitability and strategic sustainability.</p><p>· <strong>Talent Development:</strong> Attracting and retaining skilled designers and prepress professionals is essential for consistent high-quality output. The manager is responsible for recruiting, training, and developing a talented team. A strategically focused approach to talent management ensures that the company maintains a competitive advantage in design and prepress capabilities.</p><p>· <strong>Market Research and Trends:</strong> Keeping an eye on market trends, consumer preferences, and competitors' offerings is crucial. The manager should provide insights into emerging design and packaging trends, helping the company adapt and innovate to meet changing market demands.</p><p>· <strong>Environmental Responsibility:</strong> As sustainability becomes increasingly important, the manager can play a strategic role in implementing eco-friendly design and printing practices. This not only aligns with corporate social responsibility but also meets the demands of environmentally conscious customers, opening up new market opportunities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>· BS/BA as basic education, Degree in Graphic Design/Fine Arts, Printing or its equivalent.</p><p>· 10-15 years work experience in Offset Printing of mono cartons, production house, graphic designs and illustrations and similar capacity or role in a communication arts environment.</p><p>· Must have an extensive background in software design or hardware and graphic design related with a strong technical background in handling emerging technologies in new media.</p><p>· Software applications; Application / Hands on : Illustrator (2019 latest version)</p><p>o Adobe Photoshop</p><p>o Adobe Acrobat PDF</p><p>o Esko Viewer &amp; Esko 3D Viewer</p><p>o Must have an extensive background in graphic design related software and hardware.</p><p>· Understanding of Pre-press software (additional preference)</p><p>o Plato – for multi – ups</p><p>o Esko for trapping &amp; Checking</p><p>o Art Pro (old Version) for checking old files or Artpro+</p><p></p></section>

<ul><li>Develop and implement quality control policies and procedures to ensure compliance with industry standards and regulations.</li><li>Conduct regular inspections, audits, and reviews of processes and products to identify areas for improvement.</li><li>Oversee the training and development of quality control staff, ensuring they are equipped with the necessary skills and knowledge.</li><li>Collaborate with production teams to address quality issues promptly and recommend corrective actions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Quality Assurance, Engineering, or a related field is essential for foundational knowledge.</li><li>A minimum of 5 years of experience in quality control or assurance, preferably in a manufacturing environment, to understand production challenges.</li><li>Certification in Quality Management Systems (e.g., ISO demonstrates a commitment to quality standards.</li><li>Proficiency in statistical analysis software (e.g., Minitab) is critical for data-driven decision-making.</li></ul>

<ul><li>Define project scope, objectives, and deliverables in collaboration with stakeholders to ensure alignment with business goals.</li><li>Develop detailed project plans, including timelines and resource allocation, to guide the project team towards successful delivery.</li><li>Lead cross-functional teams by facilitating clear communication and collaboration, ensuring all members understand their roles and responsibilities.</li><li>Monitor project progress and performance against established milestones, proactively addressing issues to keep the project on track.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in project management, business administration, or a related field to ensure foundational knowledge.</li><li>3-5 years of relevant project management experience in a similar industry, demonstrating a proven track record of successful project delivery.</li><li>PMP or equivalent project management certification to validate expertise and commitment to the profession.</li><li>Experience with Agile methodologies, showcasing adaptability to various project management frameworks and practices.</li></ul>

<p><strong>Job Purpose</strong></p><p>The Finance Executive is responsible for managing the financial operations of the community management portfolio, ensuring accurate billing, collections, accounts payable, budgeting support, financial reporting, and compliance with applicable regulations.</p><br><p><strong>Key Responsibilities</strong></p><p><strong>Financial Operations</strong></p><ul><li><p>Prepare and issue service charge invoices, utility invoices, and other community-related charges.</p></li><li><p>Monitor billing accuracy and resolve invoice discrepancies.</p></li><li><p>Process receipts and allocate collections against owners' accounts.</p></li><li><p>Maintain accurate financial records for each project and managed community.</p></li><li><p>Reconcile bank accounts and financial transactions regularly.</p></li></ul><br><p><strong>Accounts Receivable</strong></p><ul><li><p>Monitor outstanding service fees and utility payments.</p></li><li><p>Prepare aging reports and collection reports.</p></li><li><p>Follow up with owners regarding overdue balances.</p></li><li><p>Coordinate with the Community Management team regarding payment plans and collection strategies.</p></li><li><p>Support legal collections by preparing financial statements and supporting documentation.</p></li></ul><br><p><strong>Accounts Payable</strong></p><ul><li><p>Verify supplier invoices against approved purchase orders and contracts.</p></li><li><p>Process vendor payments in accordance with approved payment terms.</p></li><li><p>Maintain supplier ledgers and resolve payment queries.</p></li><li><p>Ensure all invoices are properly authorized before processing.</p></li></ul><br><p><strong>Budgeting & Financial Reporting</strong></p><ul><li><p>Assist in preparing annual service charge budgets.</p></li><li><p>Support the preparation of reserve fund budgets.</p></li><li><p>Monitor actual expenditure against approved budgets.</p></li><li><p>Prepare monthly financial reports and variance analysis.</p></li><li><p>Assist with year-end financial statements and external audits.</p></li></ul><br><p><strong>Community Financial Administration</strong></p><ul><li><p>Maintain Owners Association financial records.</p></li><li><p>Assist in preparing financial reports for Board Meetings and General Assemblies.</p></li><li><p>Ensure proper allocation of expenses to the relevant cost centers.</p></li><li><p>Maintain reserve fund accounting separately from operational expenses.</p></li></ul><br><p><strong>Compliance</strong></p><ul><li><p>Ensure compliance with UAE VAT regulations.</p></li><li><p>Maintain documentation required for statutory audits.</p></li><li><p>Ensure compliance with all governance requirements and company financial policies.</p></li><li><p>Maintain confidentiality of financial information.</p></li></ul><br><p><strong>Coordination</strong></p><ul><li><p>Coordinate with Community Managers regarding owner account matters.</p></li><li><p>Liaise with banks, auditors, suppliers, and utility providers.</p></li><li><p>Support external auditors during financial audits.</p></li></ul><br><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li><p>Accuracy of billing.</p></li><li><p>Timeliness of invoice processing.</p></li><li><p>Collection rate of service charges.</p></li><li><p>Reduction in outstanding receivables.</p></li><li><p>Timely vendor payments.</p></li><li><p>Accuracy of monthly financial reports.</p></li><li><p>Budget variance within acceptable limits.</p></li><li><p>Audit findings and compliance.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's Degree in Finance, Accounting, Commerce, or a related field.</p></li><li><p>Professional certifications such as ACCA, CMA, CPA, or equivalent are advantageous.</p><p>3–5 years of finance or accounting experience.</p></li><li><p>Experience in Community Management, Property Management, Facilities Management, or Real Estate is preferred.</p></li><li><p>Experience with Owners Association accounting and service charge management is an advantage.</p></li><li><p>Knowledge of ERP/accounting systems (e.g., Microsoft Dynamics, Oracle, SAP, RP Smart, or similar) is desirable.</p></li></ul>

<p>We are seeking a meticulous and organized Document Controller to join our dynamic team in Ras Al Khaimah. The successful candidate will manage, organize, and control all project documentation ensuring compliance with company standards and regulatory requirements within the construction and real estate development sector. Responsibilities: - Manage and control all project documentation including receiving, reviewing, organizing, and distributing documents. - Maintain document management systems ensuring accuracy, confidentiality, and compliance with company procedures. - Coordinate with project teams and external stakeholders to collect necessary documentation and ensure timely distribution. - Monitor document workflows to ensure timely approvals and revisions are completed. - Prepare and maintain document logs, registers, and reports for management review. - Ensure compliance with project and organizational quality standards and regulatory requirements related to documentation. - Assist in archiving final project documents and maintaining document retention policies. - Support the auditing process by providing required documentation and information.</p><p>- Proven experience as a Document Controller or in a similar role, preferably within construction or real estate development. - Strong knowledge of document management practices and systems specific to construction projects. - Excellent organizational skills with great attention to detail and accuracy. - Proficient in computer applications including MS Office and document management software. - Ability to handle multiple tasks and prioritize effectively under tight deadlines. - Good communication skills and ability to work collaboratively within cross-functional teams. - Understanding of quality management systems and regulatory requirements is a plus. - Fluency in English; additional languages are advantageous. - Bachelor’s degree or diploma in Business Administration, Document Management, or related field is preferred. - Willingness to work in Ras Al Khaimah, UAE.</p>

<p>JOB SUMMARY:<br></p><p>The Program Manager is responsible and accountable for the cross-functional co-oridnation and completion of new product</p><p>development and sustaining projects. These projects range in complexity that span functions, organizations, geographic regions, and</p><p>cultures. The Program Manager coordinates the efforts of engineering, offering management, manufacturing, procurement, quality, order</p><p>fulfillment, logistics, service, marketing, sales and other cross functional groups to optimize time to market while monitoring project and</p><p>product cost, schedule and resources. The Program Manager must build credibility, establish rapport, and maintain communication with</p><p>project stakeholders at multiple levels, including those external to the organization, to ensure success of the projects.<br></p><p>RESPONSIBILITIES</p><ul><li><p>Facilitate cross-functional planning and project execution, ensuring the project is delivered on time, within</p></li></ul><p>budget, and meets the agreed upon scope</p><ul><li><p>Monitor team schedules and ensure coordination of activities on the critical path</p></li><li><p>Provide executive-level program updates to senior management and executive sponsors</p></li><li><p>Develop reporting and tracking programs to assure the project is on target for schedule and cost</p></li><li><p>Identify key issues and drive decisions to ensure that the project does not slip</p></li><li><p>Identify key risks and prepare contingency plans</p></li><li><p>Ensure the projects are following the NPDI, New Product Develop & Introduction process</p></li><li><p>Assist project team members as required</p></li><li><p>Identify and lead continuous improvement projects</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>3~8 Years of experience in project management (This is an entry level position hence higher experience level will</p><p>not be considered)</p><ul><li><p>Must have experience in New product development (NPDI) project management in a manufacturing industry</p></li></ul><p>(Experience in IT is not considered)</p><ul><li><p>Must have experience in water fall ( stage gate) project management method</p></li><li><p>Must have good communication skill in English</p></li><li><p>Should have knowledge in risk management and risk response methods.</p></li><li><p>Should have idea about Gantt Chart schedule management</p></li><li><p>Experience in communication management among stake holders</p></li><li><p>Experience in project KPI reporting</p></li><li><p>Must have experience in project planning</p></li><li><p>Demonstrated competence in problem-solving, data analysis, project planning</p></li><li><p>Experience leading cross functional meetings and presenting to small groups, both in person and via conference call</p></li><li><p>Ability to quickly develop cross functional relationships to achieve business objectives</p></li><li><p>Process and results-oriented with proven ability to accomplish goals</p></li><li><p>Experience with 3-phase power distribution or Busbar products is preferred</p></li><li><p>Proficient with Microsoft Office 365 applications,</p></li><li><p>Microsoft Project or Smartsheet experience preferred</p></li><li><p>Strong communication skills to effectively communicate at all levels of the organization.</p></li></ul>

<p>General Description of the Position:</p><p>Reporting to the Sr. Supply Chain officer, responsible for assisting Sales & Logistics team in timely and flawless making of pre & post sales commercial documents in an efficient manner. Communicate with customers to share timely update on document status and seamless flow of same. Coordinate with internal depts (i.e. S&M Team, Finance, Production, Quality etc.) and external customers to ensure correct preparation of commercial & shipping documents.</p><p>The position will also be required to work with Customer Support Officer for preparation & maintenance of monthly MIS, sales reports, projections – weekly, monthly & annual.</p><ol><li><p>Functional Coordination: Sales & Logistics Team based in Oman & India, Production, QC & Finance team based in Oman.</p></li><li><p>Major tasks</p></li></ol><p>· Preparing customer-wise Pre & Post sale Commercial Documents.</p><p>· Discuss and develop understanding of various Incoterms and commercial negotiation tools like LC, Bank payments etc.</p><p>· Develop understanding of nature and importance of each commercial pre & post sales document and associated shipping / logistics document to ensure timely and correct preparation of such documents.</p><p>· Maintaining and updating Purchaser Order Tracker and share same with concerned customers post discussion with immediate supervisor.</p><p>· Develop understanding of Sales, Logistics & related weighbridge operations.</p><p>· Assist Customer Support Officer in maintaining Monthly MIS, sales forecast on weekly, monthly and annual basis.</p><p>Key Responsibilities & Performance Indicators</p><p>· Be the link between logistics & Sales team and the customers.</p><p>· Timely & flawless pre & post sales commercial documentation.</p><p>· Support Customer Support Officer in MIS and forecast preparation and updating same in central database system.</p><p>· Develop good understanding of various activities necessary to carry out day-to-day tasks.</p><p>· Problem solving abilities and initiatives to address and resolve issues.</p><p>Ensures timely addressing customer concerns if any and extend complete support to team members.</p><p>Basic requirements</p><p>· University / Bachelor degree (Economics or Commerce). MBA with specialization in Logistics / Supply Chain is preferred.</p><p>· Minimum 4 -5 years’ experience in commercial documentation (similar role). Experience export business houses companies with exposure to sea based logistic activities will be preferred.</p><p>· Experience with both Sea and Land Logistics and similar activities will be preferred.</p><p>Needed Knowledge:</p><p>· Excellent PC skills, incl. Microsoft Office, knowledge of ERP system.</p><p>· Proven capability with MS Excel and Power BI will be considered as an added advantage.</p><p>· Fluent English (written & spoken) skill is essential.</p><p>· Understanding of Custom Clearance procedure, EXIM Incoterms, Shipping terms & related documentation will be preferred.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Administration, Information Management, or a related field.</li><li>Proficiency in document management software (e.g., SharePoint, M-Files, DocuWare) and Microsoft Office Suite.</li><li>Strong understanding of document lifecycle management principles and best practices.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li>Fluency in English is essential; additional languages are a plus.</li></ul>

<br><p><strong>Job Role</strong></p><p>The Senior Human Resources (HR) officer at New Royal Medical and Dental Center (NRMDC) acts are the primary liaison between the medical center management and the center’s medical and non-medical staff on HR operations. This role will work closely with the NRMDC Senior Management Team (SMT) in overseeing key HR functions including recruitment, strict local healthcare licensing compliance, visa process management, and employee relations. The successful Senior HR officer will help shape positive organisational work culture by supporting the management vision on building a high-quality workforce, employee development and staff retention, and aligning HR initiatives with the center’s overall business needs. This full-time role reports in person to the Center Manager and the SMT.</p><br><p><em>This job description is intended to convey information essential to understanding the scope of the role. It is not exhaustive and may be modified based on organizational needs.</em></p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Recruitment, Onboarding & Reporting</strong></p><ul><li><p>Manage full-cycle recruitment for clinical and administrative positions, including sourcing, screening, interviewing candidates.</p></li><li><p>Coordinate with the SMT and the Business Office on manpower planning and workforce budgeting.</p></li><li><p>Advise managers on UAE labour law matters relevant to hiring in the UAE, disciplinary action, termination, and end-of-service settlements.</p></li><li><p>Oversee onboarding of new hires, including documentation, orientation, and coordination of medical licensing, and Dataflow verification processes for healthcare professionals.</p></li><li><p>Liaise with PRO/government relations teams for visa processing, labour contracts, and Emirates ID formalities.</p></li><li><p>Contribute to regular HR executive reports to the SMT, undertake HR projects such as engagement surveys, retention initiatives, and organizational development activities.</p></li></ul><br><p><strong>Regulatory & Compliance</strong></p><ul><li><p>Verify employee files and match requirements from bodies like the Ministry of Health and Prevention (MOHAP)] and the Ministry of Human Resources and Emiratisation (MOHRE) and maintain up to date personnel records in compliance with data protection and confidentiality standards.</p></li><li><p>Ensure HR policies and practices comply with UAE Labour Law, MOHRE regulations, and applicable health authority standards (MOHAP).</p></li><li><p>Track and manage license renewals, malpractice insurance, Continuing Medical Education (CME) requirements, Life Support Cards (BLS) and vaccinations compliance documentation for medical staff; and liaise with staff on timely renewal of the credentials.</p></li><li><p>Support internal and external audits, local regulatory body inspections of the Center’s personnel records.</p></li></ul><br><p><strong>Emiratization Knowledge</strong></p><ul><li><p>Nafis Portal Management: Oversee registration, job postings, and tracking of UAE national candidates using the official Nafis platform.</p></li><li><p>Quota Compliance: Monitor and implement the center's hiring strategies to meet the specific MOHRE Emiratization targets and deadlines.</p></li><li><p>Subsidy Tracking: Assist UAE national employees in claiming eligible financial allowances, pensions, and training benefits via government programs.</p></li><li><p>Retention Programs: Initiate and track career development plans tailored to retaining local Emirati talent at the center.</p></li></ul><p><strong>&nbsp;</strong></p><br><p><strong>Payroll Support & Employee Data</strong></p><ul><li><p>Input accurate updates into the staff database including leave requests, sick days, and internal department shifts.</p></li><li><p>Pass verified attendance sheets, penalty adjustments, and bonus details to the finance team before monthly payroll cutoff dates.</p></li><li><p>Coordinate health insurance additions and other staff benefits, and oversee policy updates in liaison with the SMT.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Employee Relations & Performance</strong></p><ul><li><p>Serve as an objective mediator in conflict resolutions to settle employee disputes, notifying the SMT while keeping employee discussions fully confidential outside of the HR realm.</p></li><li><p>Help coordinate annual performance evaluations with department heads and assist with documentation and record keeping.</p></li></ul><br><p><strong>Training & Development</strong></p><ul><li><p>Coordinate mandatory healthcare compliance training (e.g., infection control, patient safety, BLS/CPR certifications) and track completion.</p></li><li><p>Support the design and rollout of employee development and engagement initiatives.</p></li></ul><br><p><strong>Policy & Process Improvement</strong></p><ul><li><p>Assist in reviewing and updating HR policies and Standard Operating Procedures (SOPs) to reflect regulatory changes and best practice.</p></li></ul><br><p><strong>Staff Wellbeing, Morale, & Engagement</strong></p><ul><li><p>Wellbeing Programs: Design and roll out mental, physical, and emotional health initiatives tailored for medical and administrative staff.</p></li><li><p>Work Spirit & Culture: Implement proactive strategies to boost workplace morale, and foster a collaborative, positive workplace culture.</p></li><li><p>Event Coordination: Plan and execute corporate staff events, including team-building activities, cultural celebrations (e.g., UAE National Day, Eid, end of year/New Year’s Day event), and annual staff appreciation galas.</p></li><li><p>Feedback Loops: Conduct regular employee satisfaction surveys, collect staff feedback and engagement data, and propose actionable solutions to executive management.</p></li><li><p>Recognition Schemes: Manage employee recognition programs (example, Employee of the Month) to reward exceptional performance.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Credentials and Experience</strong></p><ul><li><p>Degree: Degree in Human Resources, or related.</p></li><li><p>Experience: Minimum of 2 to 4 years of HR experience in a hospital or medical center setting.</p></li><li><p>Industry Focus: Prior background working directly within a UAE hospital, clinic, or specialized diagnostic center is highly preferred.</p></li></ul><p><strong>Skills and Knowledge</strong></p><ul><li><p>Labour Law knowledge: Strong working knowledge of current UAE Labor Laws and heath authority regulations.</p></li><li><p>Communication skills: Excellent written and spoken English mandatory.</p></li><li><p>Tech Literacy: Practical capability using HR & payroll platforms and software suites like Microsoft Office, Google Workspace.</p></li><li><p>Personal Traits: Outstanding organizational abilities, attention to detail is a must. Empathy, approachability and active listening to handle employer and employee perspectives and build strong rapport is a plus. Problem solving mindset with strong ethical standards for handling sensitive medical personnel data is required.</p></li></ul>

<p><u>Job Summary </u></p><p>An SAP/ABAP developer is responsible for designing and creating software programs and applications through the SAP and ABAP programming codes. The position is responsible in conducting multiple diagnostic tests for newly-created and existing applications to ensure adherence to quality standards and requirements. </p><br><p><u>Job Responsibilities • </u></p><p>Manage design, development and implementation of ABAP projects in coordination with the SAP manager. </p><p>• Review and revise technical designs to meet ABAP project requirements. </p><p>• Recommend process improvements to achieve project goals. </p><p>• Conduct defect analysis and perform necessary fixes and enhancements. </p><p>• Collaborate with functional owners, architects and other personnel to develop dynamic and flexible systems to meet the emerging demands of the market. </p><p>• Assist in unit testing of ABAP programs. • Review program codes and correct ABAP program errors. • Maintain and update existing program codes as needed. </p><p>• Develop technical specification and estimations for assigned project. </p><p>• Work in compliance with the programming and documentation standards. </p><p>• Troubleshoot production problems in a timely manner. </p><p>• Perform data analysis and data profiling using SQL* on various sources systems.</p><p> • Configure repositories for profiler, job servers, ERP, CRM, HCM systems. </p><p>• Gather and analyze the requirements to replicate the legacy content in HANA using data provisioning. </p><p>• Configure the EDI* process to enable the client to exchange documents with the business partners. </p><p>• Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity. *EDI- Electronic data interchange *SQL- Structured Query Language </p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum of 3-4 years of ABAP experience </p></li><li><p>• Strong object orientation experience </p></li><li><p>• SAP Fiori development experience is required (1 year) </p></li><li><p>• Gateway development </p></li><li><p>• HANA Exposure </p></li><li><p> • Strong communication skills </p></li><li><p> • Strong analytical skills and ability to write technical specifications </p></li><li><p> • Ability to multitask and manage multiple deliverables and projects at the same time.</p></li><li><p> • Experience in the areas of ABAP, SAP Gateway/OData, CDS* Views & 3rd party integration (REST*, SOAP*).</p><br></li><li><p> *REST- Representational state Transfer </p></li><li><p>*SOAP- Simple Object access Protocol </p></li><li><p>*CDS-Core Data Services</p></li></ul>

POSITION OBJECTIVE<br><br><ul><li> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience</li><li> Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br></li></ul>Key Responsibilities<br><br><strong>Customer Service<br><br></strong><ul><li> Greet the customers and assist them in selecting the right product.</li><li> Convert the window shoppers to ultimate buyers.</li><li> Promote the Club AIVI Loyalty Program of the company for repeat sales</li><li> Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)</li><li> Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge</li><li> Must be presentable and well-groomed at all the times</li><li> Flexible to work for extended hours during the Sale period</li><li> Must possess up to date product knowledge and ensure minimal stock loss.</li><li> Flexible to work for extended hours during the Sale period.<br><br></li></ul><strong>Merchandise<br><br></strong><ul><li> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms</li><li> Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.</li><li> Record the inventory inward / outward and maintain the report of the same Process</li><li> Handle the POS (Point of Sale) / Billing Counter efficiently</li><li> Tally money in the cash till during the beginning / end of the shifts</li><li> Issue receipts / refunds / change to the customers correctly</li><li> Process the payments by cash / credit cards / vouchers / automatic debits</li><li> Ensure awareness and vigilance at all times of security in the store without any negligence</li><li> Must be flexible to work for varied shifts and overtime as per the business requirement</li><li> Adhere to SOP &amp; Loss Prevention Policies</li><li> Maintain confidentiality of the sales figures to the outside party</li></ul>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself creating a culture where people grow, succeed, and deliver their very best every day. When you join our Hotels team, that's exactly what you'll do. As an L&amp;D Manager, you're not just developing training programs and talent strategies, you're spreading the Light &amp; Warmth of Hospitality by empowering team members and leaders to create exceptional guest experiences while building a high-performing, engaged, and future-ready workforce.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Champion learning and development: Drive a culture of continuous learning by identifying development needs and delivering impactful learning solutions that support business success and exceptional guest experiences.</li><li>Develop future leaders: Build a strong talent pipeline through performance management, succession planning, career development, and leadership growth initiatives.</li><li>Inspire high performance: Partner with leaders to foster a performance-driven culture through effective goal setting, coaching, development planning, and ongoing feedback.</li><li>Create engaging learning experiences: Design and implement innovative learning programs that enhance operational excellence, service delivery, compliance, and leadership capability.</li><li>Empower teams to succeed: Facilitate learning opportunities that build confidence, strengthen skills, and enable team members to reach their full potential.</li><li>Drive talent growth and mobility: Support career progression, cross-training, and internal mobility initiatives that encourage retention and long-term development.</li><li>Measure learning impact: Monitor learning effectiveness and leverage data, feedback, and performance insights to continuously improve development outcomes.</li><li>Promote service excellence: Enable team members and leaders to deliver Hilton's Light &amp; Warmth of Hospitality through capability building and service-focused learning initiatives.</li><li>Maintain compliance and quality: Ensure learning records, certifications, and training activities meet Hilton brand standards, company policies, and regulatory requirements.</li><li>Partner for business success: Collaborate with department leaders to align learning, talent, and performance initiatives with operational priorities and organizational goals.</li><li>Support team member engagement: Foster an inclusive and engaging learning culture that enhances team member satisfaction, development, and retention.</li><li>Build a future-ready workforce: Develop the skills, capabilities, and leadership strength needed to support the hotel's current and future business needs.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>The Following Capabilities And Qualifications Would Be Advantageous<br><br></strong><ul><li> Proven experience in a Learning &amp; Development leadership role within hospitality. </li><li> Previous Hilton experience preferred. </li><li> Hospitality coaching, training, facilitation, or adult learning certifications (e.g., Hilton programs) are highly desirable. </li><li> Strong knowledge of performance management, succession planning, talent development, and leadership capability building. </li><li> Excellent facilitation, presentation, coaching, and stakeholder management skills. </li><li> Strong interpersonal and relationship-building skills with the ability to influence and collaborate at all levels. </li><li> Collaborative mindset with a passion for developing people and creating high-performing teams. </li><li> Excellent communication, active listening, and emotional intelligence skills. </li><li> Strong organizational, planning, and project management capabilities. </li><li> Customer-focused with a commitment to delivering exceptional internal and external service. <br><br></li></ul><strong>About The Team<br><br></strong><strong>How We’ll Help You Thrive<br><br></strong><strong>Benefits<br><br></strong>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br><ul><li>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</li></ul>

<strong>Company Description<br><br></strong>Sofitel Al Hamra Beach Resort<br><br><strong>Job Description<br><br></strong>We are seeking an organized and professional Assistant Talent &amp; Culture Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you will provide essential support to our Talent &amp; Culture department, assisting with recruitment initiatives, employee engagement programs, and HR operations. You will play a key role in fostering a positive workplace culture while ensuring efficient talent acquisition and onboarding processes. This position offers an excellent opportunity to develop your HR expertise in a dynamic, multicultural environment.<br><br><ul><li>Support the recruitment process by coordinating job postings, screening resumes, scheduling interviews, and maintaining candidate databases</li><li>Assist in developing and implementing employee engagement and culture initiatives that promote a positive workplace environment</li><li>Coordinate onboarding programs and prepare documentation for new hires to ensure a smooth transition</li><li>Maintain and update HRIS (Human Resources Information System) and other HR databases with accuracy and attention to detail</li><li>Prepare HR reports, analytics, and presentations to support decision-making and program evaluation</li><li>Support employee relations activities, including organizing team events, recognition programs, and cultural celebrations</li><li>Assist with the coordination of training and development programs for employees</li><li>Respond to employee inquiries regarding HR policies, procedures, and benefits in a supportive and professional manner</li><li>Ensure compliance with UAE labor laws and organizational HR policies in all administrative functions</li><li>Collaborate with cross-functional teams to gather feedback and identify opportunities for culture improvement</li><li>Maintain confidentiality and handle sensitive HR information with professionalism and discretion<br><br></li></ul><strong>Qualifications<br><br></strong>**Required Skills &amp; Experience:**<br><br><ul><li>2-3 years of experience in HR administration, talent acquisition, or people operations</li><li>Strong organizational and time management skills with the ability to manage multiple priorities</li><li>Proficiency in HRIS systems and Microsoft Office Suite (Word, Excel, PowerPoint)</li><li>Excellent written and verbal communication skills in English</li><li>Knowledge of UAE labor laws and employment regulations</li><li>Demonstrated ability to work collaboratively with diverse teams</li><li>Strong attention to detail and accuracy in data management</li><li>Ability to maintain confidentiality and handle sensitive information professionally<br><br></li></ul><strong>Preferred Skills &amp; Experience<br><br></strong><ul><li>Experience with recruitment platforms and applicant tracking systems (ATS)</li><li>Familiarity with employee engagement survey tools and analytics</li><li>Experience coordinating events or employee programs</li><li>Multilingual abilities, particularly Arabic and English</li><li>Knowledge of payroll or benefits administration processes</li><li>Experience with performance management systems</li><li>Certification in HR or related field (SHRM, CIPD, or equivalent)</li></ul>

<strong>Job Description<br><br></strong>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br><strong>About The Position<br><br></strong>Wynn Al Marjan Island is currently seeking a Floral Designer – Floral Operations to join the resort’s Floral Operations team.<br><br><strong>Responsibilities<br><br></strong>The primary duties and responsibilities of this role are:<br><br><ul><li> Consult the Supervisor - Floral for approval of any major changes. </li><li> Work in floral workshop, handling all floral arrangement for public areas, in house guest &amp; departmental orders. </li><li> Maintain fresh flowers, replacing as needed on a maintenance schedule, add or change water on a regular basis if necessary. </li><li> Keep workshop clean and tidy at all times. </li><li> Ensure all flowers are properly stored in fridge. </li><li> Provide help when required for banqueting work and special function flowers. </li><li> Set up and keep track of flower arrangements in all public areas, restaurants, executive office and any required areas within the hotel on a daily basis. </li><li> Assist Supervisor in the preparation of the big scale of flower arrangement. </li><li> Accept any other duties when assigned by the Floral Supervisor or Assistant Manager. </li><li> Interact with Department and Company Team Members, management, and contractors professionally and positively. </li><li> Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications. </li><li> Remain well-mannered and well-groomed as per Department and Company standards at all times. </li><li> Follow health and safety standards and strive for constant improvement to avoid health and injury hazards. </li><li> Clean and tidy the office and participate in the Company recycling program and follow a strict. </li><li> discipline to reduce, re-use and recycle wherever possible. <br><br></li></ul><strong>About You<br><br></strong>The ideal candidate for this position will have the following experience and qualifications:<br><br><ul><li> Requires 2 years’ experience in a 5-star integrated hotel/resort </li><li> Previous experience in Commercial Floral is preferrable </li><li> Previous experience in large events, big-scale weddings, and shows is preferred </li><li> Communication – Fluent in English </li><li> Familiar with Western, Asian, and Middle Eastern flower design </li><li> Good computer knowledge (MS Office and Outlook) </li><li> Presentable and is an excellent communicator and supervising team </li><li> Good in established leadership skills </li><li> Proactive, Creative, and Innovative </li><li> Physically fit </li><li> Experience in a luxury hotel or resort setting. </li><li> Ability to work in a fast-paced, multicultural environment. </li><li> Willingness to work flexible hours, including weekends and public holidays. <br><br></li></ul><strong>About Wynn Al Marjan Island’s Benefits<br><br></strong>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<strong>Company Description<br><br></strong>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<br><br><strong>Job Description<br><br></strong>The Telephone Operator is responsible for managing all internal and external telephone communications and ensuring a professional, courteous, and efficient experience for every caller. The role supports smooth guest communication by handling calls, requests, messages, wake-up calls, guest enquiries, and urgent matters while maintaining accurate guest information and coordinating effectively with the relevant hotel departments.<br><br>Main Duties &amp; Responsibilities<br><br><ul><li>Handle all incoming internal and external calls professionally and efficiently, ensuring a personalized and courteous guest experience.</li><li>Answer calls promptly, greet guests by name in line with Rixos standards, and accurately connect calls to the appropriate extension or guest room.</li><li>Verify guest details for room-related calls and maintain confidentiality when handling guest information.</li><li>Maintain up-to-date knowledge of the hotel’s facilities, outlets, services, and local area to provide accurate information and recommendations.</li><li>Utilize Opera PMS and the CID system accurately and efficiently, ensuring guest information is updated in a timely manner.</li><li>Coordinate with relevant hotel departments to ensure guest requests and enquiries are communicated and followed up promptly.</li><li>Monitor the message box and ensure guest requests are recorded accurately and responded to within the required timeframe.</li><li>Handle guest wake-up calls accurately and punctually in accordance with established standards.</li><li>Remain informed about VIP, in-house, arriving, and special-needs guests to ensure appropriate attention and personalized service.</li><li>Respond promptly to urgent matters and emergencies involving guests or the hotel, coordinating with Management, Security, and relevant departments in accordance with established procedures.</li><li>Handle guest complaints and challenging situations professionally, using sound judgement and ensuring appropriate follow-up.</li><li>Take and relay messages accurately for guests and management while maintaining confidentiality.</li><li>Handle Lost &amp; Found enquiries and coordinate with the relevant department as required.</li><li>Actively support the Upselling Program and contribute to hotel revenue-generation opportunities.</li><li>Remain informed about departmental KPIs and contribute towards achieving established targets.</li><li>Support initiatives aimed at enhancing guest satisfaction, TrustYou scores, and the overall guest experience.</li><li>Ensure relevant guest feedback and information are communicated to the Front Office Manager and Reception Supervisors.</li><li>Attend departmental briefings, take accurate notes, and follow up on agreed actions.</li><li>Maintain a clean, organized, and safe working environment at all times.</li><li>Attend scheduled training sessions and actively participate in learning and development activities.</li><li>Maintain effective teamwork and positive working relationships with colleagues across all departments.</li><li>Perform any additional duties and responsibilities assigned in accordance with the operational needs of the hotel.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Previous experience in a Telecommunication, Telephone Operator, Front Office, or Guest Services role within a hotel or hospitality environment is preferred.</li><li>Good command of written and spoken English; Russian Speaker preferred.</li><li>Strong telephone etiquette, communication, and interpersonal skills.</li><li>Familiarity with Opera PMS and hotel communication systems is an advantage.</li></ul>

<strong>Company Description<br><br></strong>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<br><br><strong>Job Description<br><br></strong>The Telephone Operator is responsible for managing all internal and external telephone communications and ensuring a professional, courteous, and efficient experience for every caller. The role supports smooth guest communication by handling calls, requests, messages, wake-up calls, guest enquiries, and urgent matters while maintaining accurate guest information and coordinating effectively with the relevant hotel departments.<br><br>Main Duties &amp; Responsibilities<br><br><ul><li>Handle all incoming internal and external calls professionally and efficiently, ensuring a personalized and courteous guest experience. </li><li>Answer calls promptly, greet guests by name in line with Rixos standards, and accurately connect calls to the appropriate extension or guest room. </li><li>Verify guest details for room-related calls and maintain confidentiality when handling guest information. </li><li>Maintain up-to-date knowledge of the hotel’s facilities, outlets, services, and local area to provide accurate information and recommendations. </li><li>Utilize Opera PMS and the CID system accurately and efficiently, ensuring guest information is updated in a timely manner. </li><li>Coordinate with relevant hotel departments to ensure guest requests and enquiries are communicated and followed up promptly. </li><li>Monitor the message box and ensure guest requests are recorded accurately and responded to within the required timeframe. </li><li>Handle guest wake-up calls accurately and punctually in accordance with established standards. </li><li>Remain informed about VIP, in-house, arriving, and special-needs guests to ensure appropriate attention and personalized service. </li><li>Respond promptly to urgent matters and emergencies involving guests or the hotel, coordinating with Management, Security, and relevant departments in accordance with established procedures. </li><li>Handle guest complaints and challenging situations professionally, using sound judgement and ensuring appropriate follow-up. </li><li>Take and relay messages accurately for guests and management while maintaining confidentiality. </li><li>Handle Lost &amp; Found enquiries and coordinate with the relevant department as required. </li><li>Actively support the Upselling Program and contribute to hotel revenue-generation opportunities. </li><li>Remain informed about departmental KPIs and contribute towards achieving established targets. </li><li>Support initiatives aimed at enhancing guest satisfaction, TrustYou scores, and the overall guest experience. </li><li>Ensure relevant guest feedback and information are communicated to the Front Office Manager and Reception Supervisors. </li><li>Attend departmental briefings, take accurate notes, and follow up on agreed actions. </li><li>Maintain a clean, organized, and safe working environment at all times. </li><li>Attend scheduled training sessions and actively participate in learning and development activities. </li><li>Maintain effective teamwork and positive working relationships with colleagues across all departments. </li><li>Perform any additional duties and responsibilities assigned in accordance with the operational needs of the hotel. <br><br></li></ul>Qualifications<br><br><ul><li>Previous experience in a Telecommunication, Telephone Operator, Front Office, or Guest Services role within a hotel or hospitality environment is preferred. </li><li>Good command of written and spoken English; Russian Speaker preferred. </li><li>Strong telephone etiquette, communication, and interpersonal skills. </li><li>Familiarity with Opera PMS and hotel communication systems is an advantage.</li></ul>

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Senior Engineer - Managed Services to join our amazing culture. As the Senior Engineer - Managed Services, you are a part of a dynamic team that allows you to grow as Convergint grows.<br><br><strong>For information about how we use your personal information, please see our Colleague &amp; Applicant Privacy Notice, available on convergint.com/careers. <br><br></strong><strong>Who You Are<br><br></strong>You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Senior Engineer – Managed Services - Network.<br><br><strong>Who We Are<br><br></strong>With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.<br><br><strong>Job Title:<br><br></strong>Senior Engineer - Managed Services<br><br><strong>Reporting Line:<br><br></strong>Reports to: Operations Manager – Managed Services MEA<br><br><strong>Department / Business Unit:<br><br></strong>Managed Services<br><br><strong>Work Location:<br><br></strong>Ras Al Khaimah, United Arab Emirates<br><br><strong>Job Purpose<br><br></strong>Main key contact for technical clarification in Managed Services and responsible for all technical communication. Involved in the development of technical skills of the Managed Services team. Arrange for resources and helps in solving technical problems as and when needed. Evaluates technical capabilities of Managed Services field teams. Provides technical expertise and helps in developing our field team technical skillsets.<br><br><strong>What You'll Do With Our Training And Your Experience<br><br></strong><ul><li>Must ensure teams follow the correct procedures, policies, and documentation requirements across maintenance duration. </li><li>Able to guide the team through the troubleshooting, testing and implementation stages and review the completed work effectively. </li><li>Provide direction and technical expertise in design, development and systems integration where required. </li><li>Able to make quick decisions and solve technical problems to provide an efficient environment for Managed Services implementation. </li><li>Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability. </li><li>Must provide technical training to teams when required and serve as a technical mentor to team members. </li><li>Regular site visits under AMC and making sure the system in place is running smoothly. </li><li>Checking the regular routine for Preventative Maintenance and the technical scope of work. </li><li>Conduct internal quality inspection for Managed Services activities. </li><li>Conduct technical site surveys for Managed Services requests. </li><li>Prepare technical guidelines for Managed Services team. </li><li>Technical performance evaluation of team members to be done every quarter. </li><li>In control of the overall technical performance of the team. </li><li>Develop and maintain a remote Managed Services program. </li><li>Ensures the efficiency of the Managed Services teams. </li><li>Oversees the technical handover to Managed Services teams. </li><li>Arrange for resources and help in solving technical problems on and offsite as and when needed. </li><li>Evaluates tender technical specifications. </li><li>Attends and build Client and Vendor relationships<br><br></li></ul><strong>What You'll Need<br><br></strong><ul><li>Bachelor of Engineering or IT as minimum. </li><li>Project Management skills are essential; certification will be an asset <br><br></li></ul><strong>Requirements:<br><br></strong><ul><li>8-10 years' experience in project management in security services companies. </li><li>Must have extensive knowledge of UAE </li><li>Detailed-oriented, excellent communication and presentation skills, customer orientation. </li><li>Highly technical.</li></ul>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a <strong>Security Officer</strong>, and facility safety – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions</li><li>Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents</li><li>Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records</li><li>Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats</li><li>Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.