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???? We're Hiring: Insurance Risk Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a risk-focused organization dedicated to protecting our business, customers, and stakeholders through proactive risk management and insurance strategies. Our distributed teams collaborate across Enterprise Risk Management, Insurance, Finance, Legal, Compliance, Operations, Internal Audit, Procurement, Health & Safety, and Executive Leadership to strengthen organizational resilience, optimize insurance coverage, and minimize financial exposure. The Role We are seeking an experienced Insurance Risk Manager to lead insurance risk strategies, corporate insurance programs, and enterprise risk mitigation initiatives. The ideal candidate will oversee insurance portfolio management, policy administration, claims governance, risk assessments, and cross-functional collaboration while ensuring adequate protection against operational, financial, and strategic risks. Key Responsibilities Develop and implement enterprise insurance risk strategies, insurance governance frameworks, and risk financing programs aligned with organizational objectives. Lead the management of corporate insurance programs, including property, casualty, liability, professional indemnity, cyber, marine, business interruption, directors and officers (D&O), workers' compensation, and other commercial insurance policies. Collaborate with Enterprise Risk Management, Finance, Legal, Compliance, Operations, Procurement, Human Resources, Health & Safety, Internal Audit, and Executive Leadership to identify, assess, and mitigate organizational risks. Conduct enterprise-wide insurance risk assessments, exposure analyses, coverage evaluations, and risk modeling to identify protection gaps and optimize insurance strategies. Review insurance policy terms, endorsements, renewals, exclusions, deductibles, and coverage limits to ensure appropriate protection and cost efficiency. Manage insurance renewals, broker relationships, underwriting submissions, insurer negotiations, and policy placement activities. Oversee claims management processes, including incident reporting, claim investigations, insurer coordination, loss recovery, reserve monitoring, and claims resolution. Develop risk mitigation recommendations and loss prevention initiatives in partnership with business units to reduce claim frequency and severity. Monitor key performance indicators (KPIs) including claims frequency, claims cost, loss ratios, insurance premium trends, policy compliance, renewal success, risk reduction performance, and insurer service levels. Conduct insurance audits, policy compliance reviews, benchmarking studies, catastrophe exposure assessments, and continuous improvement initiatives. Ensure compliance with UAE insurance regulations, corporate governance standards, contractual insurance requirements, international insurance practices, and organizational policies. Manage insurance budgets, broker agreements, insurer relationships, third-party risk consultants, claims administrators, and strategic insurance initiatives. Drive digital transformation initiatives through artificial intelligence (AI)-powered risk analytics, predictive claims modeling, insurance management platforms, workflow automation, digital claims processing, enterprise risk management (ERM) systems, and business intelligence solutions. Utilize Origami Risk, Riskonnect, Logic Gate, SAP, Oracle ERP, Microsoft 365, Power BI, Tableau, Service Now GRC, insurance management systems, claims platforms, and document management solutions to monitor risk performance and generate actionable insights. Prepare executive dashboards, insurance portfolio reports, claims analyses, risk assessments, coverage reviews, renewal summaries, and strategic recommendations for senior leadership. Lead, mentor, and develop insurance specialists, risk analysts, claims coordinators, compliance professionals, and cross-functional teams while fostering a culture of accountability, resilience, collaboration, innovation, and continuous improvement. Requirements Bachelor's degree in Risk Management, Insurance, Finance, Business Administration, Accounting, Law, Economics, or a related field. Master's degree in Risk Management, Business Administration (MBA), Finance, Insurance, or a related discipline is highly advantageous. Professional certifications such as Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM), Certified Risk Manager (CRM), Chartered Insurance Institute (CII), Financial Risk Manager (FRM), or equivalent are preferred. Minimum 5 years of experience in insurance risk management, corporate insurance, enterprise risk management, underwriting, claims management, or related roles. At least 2 years of experience managing corporate insurance programs, enterprise risk initiatives, insurance portfolios, or multidisciplinary risk teams preferred. Strong understanding of commercial insurance policies, enterprise risk management, claims administration, insurance underwriting, risk financing, regulatory compliance, contract review, and loss prevention principles. Experience with Origami Risk, Riskonnect, Logic Gate, SAP, Oracle ERP, Microsoft Office Suite, Power BI, Tableau, Service Now GRC, insurance management systems, claims platforms, and enterprise risk management software. Familiarity with AI-powered risk analytics, predictive claims technologies, digital insurance platforms, automated compliance monitoring, data visualization tools, and advanced business intelligence solutions is highly advantageous. Strong leadership, communication, negotiation, stakeholder management, analytical thinking, financial analysis, organizational, project management, and problem-solving skills. Ability to manage multiple insurance and risk initiatives while balancing regulatory requirements, operational priorities, budgets, policy renewals, claims activities, and organizational objectives. Ability to work effectively in a remote environment with distributed teams, insurance brokers, insurers, legal advisors, regulatory authorities, external auditors, and global stakeholders. What We Offer Fully remote work arrangement with flexible collaboration across global risk management and insurance teams. Competitive compensation package with performance-based incentives. Professional development and insurance leadership growth opportunities. Exposure to AI-powered risk analytics, digital insurance technologies, enterprise risk management platforms, and advanced claims management solutions. Collaborative culture focused on resilience, innovation, accountability, integrity, and continuous improvement. Opportunity to strengthen organizational resilience by leading insurance risk initiatives that protect business assets, optimize risk financing, and support sustainable growth.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:<br><br>Join a team of talented engineers who are passionate about front-end development. Our team is dedicated to building cutting-edge web applications using Typescript, React, and Redux.<br><br>The Opportunity:<br><br>As a Front-End Engineering Manager at Agoda, you will lead a team of talented engineers building scalable, high-performance web applications that power user experiences at global scale. You will work closely with product managers, designers, data scientists, and cross-functional engineering teams to develop user-facing applications and platforms that integrate AI capabilities into Agoda’s products at global scale..<br><br>In this Role, you’ll get to:<br><br>Lead a team of engineers building scalable, reliable, and user-friendly web applications and product experiences. Drive the development of front-end and full-stack solutions across core product areas, including selected AI-enabled features and workflows. Collaborate with product, design, data, and engineering teams to deliver intuitive and impactful customer or internal user experiences. Shape architecture across areas such as state management, SSR, micro-frontends, and API integration. Ensure new features, including AI-assisted capabilities where relevant, are performant, maintainable, observable, and production-ready. Guide the team in designing interfaces and workflows that surface recommendations, automation, or intelligent product enhancements in a usable and reliable way. Improve application quality through engineering best practices including code reviews, testing, experimentation, and continuous delivery. Support integration with backend services through REST, Graph QL, Web Sockets, and other service interfaces. Drive technical decisions around performance, reliability, monitoring, and maintainability in production. Mentor engineers and grow team capability in both modern web engineering and evolving product development practices.<br><br>What you’ll Need to Succeed:<br><br>Bring strong experience leading teams building large-scale web applications with React, Angular, or Vue. Demonstrate solid hands-on expertise in Java Script / Type Script and front-end development. Apply strong knowledge of web performance optimization, scalability, and frontend best practices. Show experience integrating frontend applications with backend services through REST, Graph QL, or Web Sockets. Drive strong technical and people leadership, with proven mentoring and coaching ability. Collaborate effectively with product, design, and engineering stakeholders. Contribute to architectural decisions across SSR, micro-frontends, and state management. Operate with a strong understanding of CI/CD, automated testing, and deployment for web applications. Communicate clearly and thrive in a fast-paced, collaborative environment.<br><br>It’s Great if you have:<br><br>Bring exposure to full-stack development and backend technologies such as C#, Kotlin, or Scala. Demonstrate familiarity with Agile development methodologies. Show experience with mobile web, cross-platform frameworks, or cloud platforms. Apply experience with analytics, A/B testing, and SEO for large-scale web products. Demonstrate experience building customer-facing products in high-traffic or global-scale environments.<br><br>#bangkok #melbourne #telaviv #kiev #moscow #newdelhi #dubai #london #manchester #lodz #wroclaw #poznan #rio #sanfranciso #sanjose #losangeles#chicago #newyork #boston #seattle #washdc #sydney #minsk #toronto #vancouver #beijing #shanghai #prague #copenhagen #berlin #munich #nice #paris #IT #ENG #4<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<p>We are currently recruiting for a Financial Controller on behalf of our client, a well-established Asset Management & Real Estate company based in Dubai. The successful candidate will be a hands-on finance professional with strong experience in accounting operations, financial reporting, cash flow management, and real estate finance within the UAE. Key Responsibilities • Manage the end-to-end finance and accounting function, ensuring accuracy and compliance with company policies and IFRS. • Oversee General Ledger, Accounts Payable, Accounts Receivable, bank reconciliations, journal entries, and month-end/year-end closing activities. • Prepare monthly management reports, financial statements, balance sheet reconciliations, and management dashboards. • Monitor cash flow, working capital, and liquidity while preparing cash flow forecasts and financial analysis for management. • Manage budgeting, forecasting, and variance analysis to support business planning and decision-making. • Oversee rent collection, tenancy accounting, tenant billing, receivables follow-up, and account reconciliations. • Ensure accurate accounting for real estate assets, property transactions, and investment-related activities. • Coordinate with external auditors and manage the statutory audit process. • Ensure compliance with UAE VAT, Corporate Tax, regulatory requirements, and trade licence renewals. • Manage banking relationships, payment approvals, treasury activities, and financial controls. • Work closely with Property Management, Asset Management, Leasing, and Operations teams to support business objectives. • Review and strengthen internal controls while identifying opportunities for process improvements and automation.</p><p>• Bachelor's degree in Accounting, Finance, or a professional accounting qualification (CA, ACCA, CPA, CMA). • 7–10 years of UAE experience in finance and accounting, preferably within Real Estate, Asset Management, Investment, or Property Management. • Strong hands-on experience in General Ledger, Accounts Payable, Accounts Receivable, cash flow management, financial reporting, and month-end close. • Experience in rent collection, tenancy accounting, tenant reconciliations, and receivables management. • Sound knowledge of financial statements, balance sheet reconciliations, and management reporting. • Experience working with external auditors and statutory compliance. • Strong understanding of UAE VAT, Corporate Tax, and financial regulatory requirements. • Familiarity with Maker-Checker approval workflows and internal control procedures. • Proficiency in ERP systems (SAP, Oracle, Yardi, Microsoft Dynamics, or similar) and advanced Microsoft Excel. • Excellent analytical, communication, and stakeholder management skills with the ability to work independently in a fast-paced environment. If your experience aligns with the above requirements and you are interested in exploring this opportunity, please share your updated CV along with your current salary, expected salary, notice period, and visa status. Additional Details • Working schedule: 6 days per week. • Candidates holding a Golden Visa or spouse Visa preferred. • Only Immediately available candidate Preferred Background : Candidates from real estate developers, asset management firms, investment companies, or property management organizations will be strongly preferred.</p>

Deep Light AI is a specialist AI and data consultancy with extensive experience implementing intelligent enterprise systems across multiple industries, with particular depth in financial services and banking. Our team combines deep expertise in data science, statistical modeling, AI/ML technologies, workflow automation, and systems integration with a practical understanding of complex business operations.<br><br>The Data Architect leads the design and execution of robust, enterprise-grade data architectures that support AI initiatives, advanced analytics, and business intelligence efforts. Operating within client environments with a strong focus on financial services, banking, and treasury domain frameworks, this role translates complex business and regulatory requirements into scalable, secure, and performant data structures. The Data Architect collaborates closely with data engineers, data scientists, and business stakeholders to ensure that foundational data systems align directly with strategic corporate goals.<br><br>Key Responsibilities<br><br>Architectural Design & Treasury Data Modeling<br><br>Lead the design and implementation of scalable data architectures, enterprise data lakes, and modern warehouse frameworks that address current and future analytical needs Develop and maintain conceptual, logical, and physical data models (relational, dimensional, NoSQL) to support complex analytics, reporting, and specialized treasury operations (e.g., cash management, liquidity risk, asset-liability management) Design seamless data flows and integration strategies across core banking, treasury management systems (TMS), external market feeds, and downstream AI/ML pipelines<br><br>Standards, Governance & Security<br><br>Establish data governance, data lineage, quality control standards, and design guidelines that enforce data integrity, security, and auditability Ensure all data architectures adhere to local and international financial regulatory requirements, data privacy mandates, encryption protocols, and strict access controls<br><br>Collaboration, Optimization & Innovation<br><br>Work closely with data engineers, data analysts, AI specialists, and treasury stakeholders to gather requirements and convert business goals into technical execution Monitor and optimize database performance, ensuring efficient query execution, low-latency access, partitioning, and indexing strategies across cloud and on-premise platforms Create and maintain comprehensive documentation covering data models, system topologies, data dictionaries, and architectural guidelines accessible to all organizational levels Evaluate emerging technologies, cloud capabilities, and data tools to provide data-driven recommendations that elevate the firm's data and AI capabilities<br><br>Requirements<br><br>We need you to have:<br><br>Strong mastery of data modeling methodologies (relational, dimensional, star/snowflake schemas, Data Vault, NoSQL) and database engines (e.g., Postgre SQL, Oracle, SQL Server, Mongo DB) Deep functional knowledge of modern cloud-based data solutions (Azure, AWS, or GCP), cloud data warehouses (e.g., Snowflake, Big Query, Synapse), and advanced ETL/ELT orchestration patterns Solid understanding of data governance principles, metadata management, enterprise data security, and compliance frameworks applicable to financial systems Excellent communication skills, with a proven ability to explain complex technical designs, data flows, and trade-offs to non-technical stakeholders and executive leadership Outstanding analytical skills and a structured approach to resolving complex architectural bottlenecks in fast-paced, multidisciplinary team environments Direct experience working with financial services, corporate treasury operations, banking systems, or financial risk platforms, understanding core treasury concepts such as liquidity, cash positioning, and financial messaging standards Proven experience operating as a Data Architect or Principal Data Engineer, with a verifiable portfolio of designing and implementing complex, scalable enterprise data architectures Demonstrated background in designing enterprise-grade data pipelines, integrating disparate real-time and batch data sources into unified analytics architectures Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Engineering, or a related quantitative discipline (or equivalent practical experience)<br><br>We'd also like you to have:<br><br>Direct hands-on experience integrating major Treasury Management Systems (e.g., FIS Integrity, Murex, Kyriba, SAP Treasury) or financial messaging protocols (e.g., SWIFT, ISO 20022) Familiarity with data preparation requirements for machine learning models, feature stores, and vector database structures for AI application consumption Formal industry credentials such as TOGAF, AWS Certified Data Analytics / Solutions Architect, Azure Solutions Architect Expert, or Certified Data Management Professional (CDMP)<br><br>Benefits<br><br>The benefits you'll enjoy as part of this role include:<br><br>Competitive salary Comprehensive personal health insurance Visa Sponsorship for the successful individual Professional development and certification support Subscription reimbursement relating to your role Opportunity to work on cutting-edge AI projects Monthly Employee Incentive program Career advancement opportunities in a rapidly growing AI company<br><br>This position offers a unique opportunity to shape the future of AI implementation while working with a talented team of professionals at the forefront of technological innovation. The successful candidate will play a crucial role in driving our company's success in delivering transformative AI solutions to our clients.<br><br>At Deep Light AI, we recognise that diversity drives innovation. We are committed to fostering an inclusive environment where individuals with different thinking styles can thrive and contribute their unique strengths to our specialised AI and data solutions.<br><br>Our goal is to ensure our application and interview process is accessible, predictable, and fair for all candidates.<br><br>If you require any specific adjustments to the application process, or if you require any reasonable adjustments should you be successful in being processed to the interview stage, please do let us know. This information will be kept strictly confidential and will not impact hiring decisions.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>This role plays a key role in maintaining the day-to-day accounting activities for the healthcare organization by supporting financial operations across facilities. Responsibilities include posting journal entries, maintaining ledgers, assisting in month-end closings, reconciling accounts, and supporting audits. This role demands accuracy, analytical thinking, and adherence to financial protocols while working collaboratively with cross-functional teams and stakeholders to support seamless finance operations.</span></span></p><br><br>Responsibilities:<br><p><span><u>The post holder will:</u></span></p><br><ul><li><p><span>Prepare and record accurate journal entries in the general ledger based on daily transactions and supporting documentation.</span></p><br></li><li><p><span>Assist in the preparation and review of monthly, quarterly, and annual financial statements and reports.</span></p><br></li><li><p><span>Reconcile bank accounts, vendor statements, intercompany balances, and general ledger accounts regularly.</span></p><br></li><li><p><span>Maintain accurate records of accounts payable and accounts receivable transactions in line with company policy.</span></p><br></li><li><p><span>Review and process invoices, staff claims, supplier payments, and petty cash transactions while ensuring adherence to approval workflows.</span></p><br></li><li><p><span>Ensure all accounting entries are backed by valid supporting documentation and follow standard chart of accounts.</span></p><br></li><li><p><span>Support the month-end and year-end closing process, including accruals, prepayments, and depreciation calculations.</span></p><br></li><li><p><span>Collaborate with internal departments and business units to gather information for financial reporting and variance analysis.</span></p><br></li><li><p><span>Assist with preparation and coordination of internal and external audits by providing requested documentation and explanations.</span></p><br></li><li><p><span>Adhere to internal control standards and recommend improvements to increase process efficiency and reduce financial risk.</span></p><br></li><li><p><span>Ensure compliance with applicable UAE VAT regulations and assist with VAT return preparation and reconciliations.</span></p><br></li><li><p><span>Support the fixed asset accounting process including additions, retirements, transfers, and depreciation.</span></p><br></li><li><p><span>Participate in the standardization of processes across shared services and recommend automation opportunities.</span></p><br></li><li><p><span>Maintain financial data integrity in the ERP system and coordinate updates with IT and finance teams.</span></p><br></li><li><p><span><span>Perform any additional finance-related tasks and special projects as assigned by the line manager or finance leadership.</span></span></p><br></li></ul><br>Qualifications:<br><p><span>Education and Certification</span></p><br><ul><li><p><span>Bachelor’s degree in Accounting, Finance, or Commerce is required.</span></p><br></li></ul><p><span>Knowledge and Skills</span></p><br><ul><li><p><span>Strong understanding of accounting principles, standards, and practices.</span></p><br></li><li><p><span>Proficiency in ERP systems (e.g., Oracle, SAP, Microsoft Dynamics) and MS Excel (pivot tables, VLOOKUP, etc.).</span></p><br></li><li><p><span>Knowledge of VAT and financial regulations in the UAE.</span></p><br></li><li><p><span>Ability to meet deadlines and work under pressure with high accuracy.</span></p><br></li><li><p><span>Strong analytical, organizational, and time management skills.</span></p><br></li><li><p><span>Effective communication and interpersonal abilities to liaise with cross-functional teams.</span></p><br></li><li><p><span>Familiarity with shared services or multi-entity accounting environments.</span></p><br></li></ul><p><span>Accountant benefit from having experience/competency in:</span></p><br><ul><li><p><span>General ledger accounting</span></p><br></li><li><p><span>Accounts payable/receivable processes</span></p><br></li><li><p><span>Month-end closing</span></p><br></li><li><p><span>Financial reporting</span></p><br></li><li><p><span>UAE VAT compliance</span></p><br></li><li><p><span>Account reconciliation</span></p><br></li><li><p><span>ERP financial modules</span></p><br></li><li><p><span>Financial audits</span></p><br></li><li><p><span>Fixed asset accounting</span></p><br></li><li><p><span>Intercompany transactions</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><span><span>4+ years of experience in a similar accounting role, preferably within a shared services or healthcare organization in the UAE.</span></span></li></ul> </div>

<p>You will play a pivotal role in building & executing the GTM strategy for a newly launched ERP and AI software solution tailored to the real estate brokerage industry. This is a highly entrepreneurial role requiring a hands-on sales leader who is equally comfortable developing market strategies, identifying growth opportunities, building industry relationships, and managing complex sales opportunities from prospecting through to contract signature. Client Details Our client is an innovative technology company launching a next-generation ERP and AI platform specifically designed for real estate brokerages across the UAE. The solution combines operational management, automation, analytics, and AI-driven insights to help agencies improve agent productivity, streamline processes, and accelerate business growth. Description * Develop and execute the UAE sales strategy for the business. * Identify and target real estate brokerages, property management firms, and real estate groups across the UAE. * Build and manage a strong pipeline of qualified opportunities. * Conduct product demonstrations and present value-driven business cases to decision-makers. * Own the complete sales cycle, including prospecting, qualification, proposal development, negotiation, and closing. * Engage with C-level leaders, brokerage owners, Managing Directors, and Operations Heads. * Collaborate closely with Product, and Leadership teams to provide market insights and customer feedback. * Establish strategic partnerships within the UAE real estate ecosystem. * Represent the company at industry events, networking forums, and real estate exhibitions. * Achieve and exceed revenue growth targets while contributing to the long-term commercial strategy of the business. * Support the development of pricing, market positioning, and customer acquisition plans for future expansion. Job Offer * Opportunity to join a high-growth technology business at early stage. * Significant ownership and influence over the company's UAE commercial strategy. * Competitive fixed salary and attractive performance-based commission structure. * Career progression into a senior commercial leadership position as the business expands. * Exposure to cutting-edge AI and ERP technologies reshaping the real estate industry. * Dynamic, entrepreneurial, and collaborative work environment. * Opportunity to build a market-leading customer portfolio across the UAE real estate sector.</p><p>* Minimum 5 years of B2B software sales experience, preferably within ERP, PropTech, SaaS, CRM, or Enterprise Technology solutions. * Strong understanding and network of the UAE real estate brokerage market. * Proven track record of consistently achieving or exceeding sales targets. * Strong commercial acumen with the ability to develop strategic sales plans. * Excellent presentation, negotiation, and stakeholder management skills. * Ability to engage with senior executives and business owners. * Entrepreneurial mindset with the capability to thrive in a high-growth startup environment. * Self-motivated, highly autonomous, and results-driven. * UAE market experience is a must</p>

<p>You will play a pivotal role in building & executing the GTM strategy for a newly launched ERP and AI software solution tailored to the real estate brokerage industry. This is a highly entrepreneurial role requiring a hands-on sales leader who is equally comfortable developing market strategies, identifying growth opportunities, building industry relationships, and managing complex sales opportunities from prospecting through to contract signature. Client Details Our client is an innovative technology company launching a next-generation ERP and AI platform specifically designed for real estate brokerages across the UAE. The solution combines operational management, automation, analytics, and AI-driven insights to help agencies improve agent productivity, streamline processes, and accelerate business growth. Description * Develop and execute the UAE sales strategy for the business. * Identify and target real estate brokerages, property management firms, and real estate groups across the UAE. * Build and manage a strong pipeline of qualified opportunities. * Conduct product demonstrations and present value-driven business cases to decision-makers. * Own the complete sales cycle, including prospecting, qualification, proposal development, negotiation, and closing. * Engage with C-level leaders, brokerage owners, Managing Directors, and Operations Heads. * Collaborate closely with Product, and Leadership teams to provide market insights and customer feedback. * Establish strategic partnerships within the UAE real estate ecosystem. * Represent the company at industry events, networking forums, and real estate exhibitions. * Achieve and exceed revenue growth targets while contributing to the long-term commercial strategy of the business. * Support the development of pricing, market positioning, and customer acquisition plans for future expansion. Job Offer * Opportunity to join a high-growth technology business at early stage. * Significant ownership and influence over the company's UAE commercial strategy. * Competitive fixed salary and attractive performance-based commission structure. * Career progression into a senior commercial leadership position as the business expands. * Exposure to cutting-edge AI and ERP technologies reshaping the real estate industry. * Dynamic, entrepreneurial, and collaborative work environment. * Opportunity to build a market-leading customer portfolio across the UAE real estate sector.</p><p>* Minimum 5 years of B2B software sales experience, preferably within ERP, PropTech, SaaS, CRM, or Enterprise Technology solutions. * Strong understanding and network of the UAE real estate brokerage market. * Proven track record of consistently achieving or exceeding sales targets. * Strong commercial acumen with the ability to develop strategic sales plans. * Excellent presentation, negotiation, and stakeholder management skills. * Ability to engage with senior executives and business owners. * Entrepreneurial mindset with the capability to thrive in a high-growth startup environment. * Self-motivated, highly autonomous, and results-driven. * UAE market experience is a must</p>

<p>This role will support the financial accounting activities for multiple legal entities across the EMEA region, ensuring accurate reporting, compliance, and strong internal controls. Based in Dubai, the Associate Accounting Manager will play a key part in month-end closing, tax compliance, financial analysis, and office administration oversight. Client Details Our client is a global provider of products and solutions within the hospitality and services sector, supplying customers across international markets. The organisation operates in a fast-paced, commercially driven environment and is part of a larger multinational group known for strong operational standards and continuous growth. Description · Manage month end close activities including accruals, payroll entries, journals and provisions · Oversee entity close processes across local accounting systems and US reporting platforms · Maintain the nominal ledger and prepare accurate balance sheet reconciliations · Monitor daily sales performance and maintain associated reporting and master data · Lead margin analysis on a weekly basis and support forecast submissions · Deliver variance analysis with clear management commentary · Review, reconcile and resolve intercompany balances for all assigned entities · Manage royalty and rebate accrual processes · Update exchange rates and monitor exposure to foreign currency risk · Act as the key point of contact for external auditors in the UAE and UK · Ensure compliance with internal controls and segregation of duties requirements · Prepare and submit UAE VAT returns and assist with other indirect tax requirements · Coordinate UAE corporate tax filings, documentation and compliance with ESR regulations · Support annual budgeting and ongoing forecasting cycles · Build financial models that support strategic and operational decision making · Identify and implement improvements to processes, systems and automation · Partner with commercial and operational teams by providing financial insight and support · Oversee HR administrative processes including onboarding documentation and compliance · Manage Dubai office administrative functions including vendor coordination and utilities Job Offer · Opportunity to work with a global organisation with strong market presence · Exposure to regional and international financial operations · Dynamic environment with opportunities to contribute to process improvements · Cross functional collaboration across finance, sales and operations · A role that blends operational responsibility with strategic financial input · Stable environment with long-term career development opportunities.</p><p>· Degree in Accounting, Finance or Business · Professional accounting board membership preferred · Minimum of 5 years' experience in an accounting environment · At least 2 years' experience handling office administration responsibilities · Advanced proficiency in Microsoft Excel and strong capability in other MS Office tools · Experience with ERP or BI systems is an advantage · Ability to work independently in a fast paced, multitasking environment · Excellent communication skills and strong attention to detail · Candidates must be based in the UAE</p>

<p>This role will support the financial accounting activities for multiple legal entities across the EMEA region, ensuring accurate reporting, compliance, and strong internal controls. Based in Dubai, the Associate Accounting Manager will play a key part in month-end closing, tax compliance, financial analysis, and office administration oversight. Client Details Our client is a global provider of products and solutions within the hospitality and services sector, supplying customers across international markets. The organisation operates in a fast-paced, commercially driven environment and is part of a larger multinational group known for strong operational standards and continuous growth. Description · Manage month end close activities including accruals, payroll entries, journals and provisions · Oversee entity close processes across local accounting systems and US reporting platforms · Maintain the nominal ledger and prepare accurate balance sheet reconciliations · Monitor daily sales performance and maintain associated reporting and master data · Lead margin analysis on a weekly basis and support forecast submissions · Deliver variance analysis with clear management commentary · Review, reconcile and resolve intercompany balances for all assigned entities · Manage royalty and rebate accrual processes · Update exchange rates and monitor exposure to foreign currency risk · Act as the key point of contact for external auditors in the UAE and UK · Ensure compliance with internal controls and segregation of duties requirements · Prepare and submit UAE VAT returns and assist with other indirect tax requirements · Coordinate UAE corporate tax filings, documentation and compliance with ESR regulations · Support annual budgeting and ongoing forecasting cycles · Build financial models that support strategic and operational decision making · Identify and implement improvements to processes, systems and automation · Partner with commercial and operational teams by providing financial insight and support · Oversee HR administrative processes including onboarding documentation and compliance · Manage Dubai office administrative functions including vendor coordination and utilities Job Offer · Opportunity to work with a global organisation with strong market presence · Exposure to regional and international financial operations · Dynamic environment with opportunities to contribute to process improvements · Cross functional collaboration across finance, sales and operations · A role that blends operational responsibility with strategic financial input · Stable environment with long-term career development opportunities.</p><p>· Degree in Accounting, Finance or Business · Professional accounting board membership preferred · Minimum of 5 years' experience in an accounting environment · At least 2 years' experience handling office administration responsibilities · Advanced proficiency in Microsoft Excel and strong capability in other MS Office tools · Experience with ERP or BI systems is an advantage · Ability to work independently in a fast paced, multitasking environment · Excellent communication skills and strong attention to detail · Candidates must be based in the UAE</p>

<p>The Finance Manager will lead the full finance function within a manufacturing environment, driving financial reporting, planning, and operational performance. Based in Ras Al Khaimah, UAE, this role partners closely with business operations to support strategic decision making and sustainable growth. Client Details Our client is a growing industrial and manufacturing business operating within a wider diversified group. They focus on delivering high quality solutions within their sector and are expanding their operations in the UAE, offering a dynamic environment with strong leadership and growth ambitions. Description · Lead the monthly, quarterly, and annual financial close processes ensuring accuracy and timeliness · Prepare and review financial statements in line with IFRS standards · Oversee general ledger integrity, reconciliations, and financial reporting packs · Manage manufacturing finance activities including production accounting, inventory, and cost controls · Review inventory valuation, WIP, finished goods, and provisions including slow moving and obsolete stock · Partner with operational teams across production, procurement, and supply chain to enhance financial controls · Support product costing and profitability analysis through alignment of operational and financial data · Lead budgeting, forecasting, and long-term financial planning processes · Conduct variance analysis and monitor key financial performance drivers · Prepare executive dashboards and present insights to senior stakeholders · Oversee cash flow forecasting, working capital management, and liquidity planning · Strengthen internal controls, governance frameworks, and finance policies · Identify financial and operational risks and implement mitigation strategies · Coordinate with auditors, tax advisors, and regulatory authorities to ensure compliance · Ensure adherence to IFRS, UAE VAT, and corporate tax regulations · Drive ERP enhancements and process improvements to increase automation and efficiency · Maintain data integrity and improve reporting capabilities within finance systems · Act as a key finance business partner supporting commercial and operational decisions · Evaluate capital investments, pricing strategies, and business cases · Lead and develop the finance team, setting clear objectives and driving performance · Foster a culture of accountability, collaboration, and continuous improvement Job Offer · Opportunity to lead the finance function within a growing manufacturing business · Exposure to senior leadership and strategic decision making · Dynamic and fast paced working environment · Clear scope for process improvement and impact</p><p>· Bachelor's degree in Accounting, Finance, or a related field · Professional qualification such as CPA, CMA, or ACCA preferred · Minimum 10 years of finance experience with at least 5 years in a leadership role · Mandatory experience within a manufacturing environment · Strong expertise in IFRS, FP&A, inventory accounting, and internal controls · Experience working with ERP systems, with Odoo as an advantage · Strong knowledge of UAE VAT and corporate tax regulations · Advanced Excel skills with Power BI as a plus · Candidates must be based in the UAE · Immediately available candidates are preferred</p>

???? We're Hiring: Mining Safety Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior About UsWe are a safety-first mining and resources organization committed to responsible mining practices, operational excellence, and environmental stewardship. Our teams collaborate across Mining Operations, Health, Safety & Environment (HSE), Engineering, Geology, Processing, Maintenance, Environmental Management, Human Resources, Regulatory Compliance, and Executive Leadership to ensure safe, sustainable, and efficient mining operations while protecting our people, assets, and surrounding communities. The Role We are seeking an experienced Mining Safety Manager to lead the organization's mining health and safety programs, regulatory compliance initiatives, and risk management strategies. The ideal candidate will oversee safety management systems, hazard identification, emergency preparedness, incident investigations, workforce training, and continuous improvement while fostering a proactive safety culture across all mining operations. Key Responsibilities Develop and implement mining safety strategies, occupational health and safety programs, risk management frameworks, and safety improvement initiatives aligned with organizational objectives and regulatory requirements. Lead site-wide safety operations, including hazard identification, workplace inspections, risk assessments, permit-to-work systems, contractor safety management, and compliance monitoring. Collaborate with Mining Operations, Engineering, Processing, Maintenance, Geology, Environmental Management, Human Resources, Security, Emergency Response Teams, and Executive Leadership to promote a strong safety culture. Oversee safety management systems, incident reporting, root cause analysis (RCA), corrective and preventive actions (CAPA), behavioral safety programs, and continuous improvement initiatives. Develop and coordinate emergency response plans, mine rescue procedures, evacuation drills, crisis management exercises, and business continuity planning. Monitor key performance indicators (KPIs) including Total Recordable Incident Rate (TRIR), Lost Time Injury Frequency Rate (LTIFR), near-miss reporting, safety audit performance, training compliance, corrective action closure, regulatory compliance, and emergency response readiness. Conduct incident investigations, safety audits, compliance inspections, contractor evaluations, and operational risk assessments to identify improvement opportunities and prevent workplace incidents. Ensure compliance with UAE occupational health and safety regulations, mining legislation, environmental regulations, ISO 45001 standards, ISO 14001 principles, and organizational policies. Manage relationships with regulatory authorities, emergency services, mining inspectors, consultants, contractors, insurers, and external safety service providers. Develop and manage HSE budgets, safety training programs, contractor safety requirements, procurement of safety equipment, and implementation of safety technologies. Drive digital transformation initiatives through Environmental, Health & Safety (EHS) management systems, digital permit-to-work solutions, artificial intelligence (AI)-powered safety analytics, Internet of Things (IoT)-enabled environmental monitoring, wearable safety technologies, and predictive risk management platforms. Utilize EHS software, ERP systems, Microsoft Office Suite, Power BI, incident management platforms, compliance reporting systems, audit management software, and business intelligence tools to monitor safety performance and generate actionable insights. Prepare safety reports, regulatory submissions, executive dashboards, incident summaries, audit reports, risk assessments, and strategic recommendations for senior leadership. Lead, mentor, and develop safety officers, HSE advisors, mine rescue personnel, supervisors, and cross-functional teams while fostering a culture of accountability, continuous learning, operational discipline, and safety excellence. Requirements Bachelor's degree in Occupational Health & Safety, Mining Engineering, Environmental Engineering, Industrial Engineering, Geology, or a related field. Master's degree or professional certifications such as NEBOSH International Diploma, Certified Safety Professional (CSP), ISO 45001 Lead Auditor, IOSH, Mine Safety certifications, or equivalent are highly advantageous. Minimum 5 years of experience in mining safety, occupational health and safety, HSE management, mining operations, or related roles. At least 2 years of experience managing mining safety programs, HSE teams, emergency response operations, or multidisciplinary site safety initiatives preferred. Strong understanding of mining operations, hazard identification, risk assessments, occupational health, emergency preparedness, contractor safety management, regulatory compliance, and incident investigation methodologies. Experience with EHS management systems, ERP platforms, Microsoft Office Suite, Power BI, incident management software, compliance reporting tools, audit management systems, and analytics platforms. Familiarity with AI-powered safety analytics, IoT-enabled environmental monitoring, wearable safety devices, digital inspections, predictive risk management, and mine automation technologies is advantageous. Strong leadership, communication, stakeholder management, analytical, organizational, budgeting, training, and problem-solving skills. Ability to manage multiple safety initiatives while balancing operational efficiency, workforce safety, environmental protection, regulatory compliance, budgets, and organizational objectives. Willingness to work on mining sites, travel between operational locations, and respond to emergencies or critical incidents outside normal working hours when required. What We Offer Hybrid work arrangement with significant site-based responsibilities across the United Arab Emirates. Competitive compensation package with site-related benefits where applicable. Professional development and HSE leadership growth opportunities. Exposure to advanced mining technologies, AI-powered safety analytics, smart mining solutions, digital HSE systems, and world-class operational safety practices. Collaborative culture focused on safety, sustainability, innovation, accountability, and continuous improvement. Opportunity to lead critical safety initiatives that protect employees, strengthen operational resilience, and promote responsible mining practices.

???? We're Hiring: Mining Safety Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior About UsWe are a safety-first mining and resources organization committed to responsible mining practices, operational excellence, and environmental stewardship. Our teams collaborate across Mining Operations, Health, Safety & Environment (HSE), Engineering, Geology, Processing, Maintenance, Environmental Management, Human Resources, Regulatory Compliance, and Executive Leadership to ensure safe, sustainable, and efficient mining operations while protecting our people, assets, and surrounding communities. The Role We are seeking an experienced Mining Safety Manager to lead the organization's mining health and safety programs, regulatory compliance initiatives, and risk management strategies. The ideal candidate will oversee safety management systems, hazard identification, emergency preparedness, incident investigations, workforce training, and continuous improvement while fostering a proactive safety culture across all mining operations. Key Responsibilities Develop and implement mining safety strategies, occupational health and safety programs, risk management frameworks, and safety improvement initiatives aligned with organizational objectives and regulatory requirements. Lead site-wide safety operations, including hazard identification, workplace inspections, risk assessments, permit-to-work systems, contractor safety management, and compliance monitoring. Collaborate with Mining Operations, Engineering, Processing, Maintenance, Geology, Environmental Management, Human Resources, Security, Emergency Response Teams, and Executive Leadership to promote a strong safety culture. Oversee safety management systems, incident reporting, root cause analysis (RCA), corrective and preventive actions (CAPA), behavioral safety programs, and continuous improvement initiatives. Develop and coordinate emergency response plans, mine rescue procedures, evacuation drills, crisis management exercises, and business continuity planning. Monitor key performance indicators (KPIs) including Total Recordable Incident Rate (TRIR), Lost Time Injury Frequency Rate (LTIFR), near-miss reporting, safety audit performance, training compliance, corrective action closure, regulatory compliance, and emergency response readiness. Conduct incident investigations, safety audits, compliance inspections, contractor evaluations, and operational risk assessments to identify improvement opportunities and prevent workplace incidents. Ensure compliance with UAE occupational health and safety regulations, mining legislation, environmental regulations, ISO 45001 standards, ISO 14001 principles, and organizational policies. Manage relationships with regulatory authorities, emergency services, mining inspectors, consultants, contractors, insurers, and external safety service providers. Develop and manage HSE budgets, safety training programs, contractor safety requirements, procurement of safety equipment, and implementation of safety technologies. Drive digital transformation initiatives through Environmental, Health & Safety (EHS) management systems, digital permit-to-work solutions, artificial intelligence (AI)-powered safety analytics, Internet of Things (IoT)-enabled environmental monitoring, wearable safety technologies, and predictive risk management platforms. Utilize EHS software, ERP systems, Microsoft Office Suite, Power BI, incident management platforms, compliance reporting systems, audit management software, and business intelligence tools to monitor safety performance and generate actionable insights. Prepare safety reports, regulatory submissions, executive dashboards, incident summaries, audit reports, risk assessments, and strategic recommendations for senior leadership. Lead, mentor, and develop safety officers, HSE advisors, mine rescue personnel, supervisors, and cross-functional teams while fostering a culture of accountability, continuous learning, operational discipline, and safety excellence. Requirements Bachelor's degree in Occupational Health & Safety, Mining Engineering, Environmental Engineering, Industrial Engineering, Geology, or a related field. Master's degree or professional certifications such as NEBOSH International Diploma, Certified Safety Professional (CSP), ISO 45001 Lead Auditor, IOSH, Mine Safety certifications, or equivalent are highly advantageous. Minimum 5 years of experience in mining safety, occupational health and safety, HSE management, mining operations, or related roles. At least 2 years of experience managing mining safety programs, HSE teams, emergency response operations, or multidisciplinary site safety initiatives preferred. Strong understanding of mining operations, hazard identification, risk assessments, occupational health, emergency preparedness, contractor safety management, regulatory compliance, and incident investigation methodologies. Experience with EHS management systems, ERP platforms, Microsoft Office Suite, Power BI, incident management software, compliance reporting tools, audit management systems, and analytics platforms. Familiarity with AI-powered safety analytics, IoT-enabled environmental monitoring, wearable safety devices, digital inspections, predictive risk management, and mine automation technologies is advantageous. Strong leadership, communication, stakeholder management, analytical, organizational, budgeting, training, and problem-solving skills. Ability to manage multiple safety initiatives while balancing operational efficiency, workforce safety, environmental protection, regulatory compliance, budgets, and organizational objectives. Willingness to work on mining sites, travel between operational locations, and respond to emergencies or critical incidents outside normal working hours when required. What We Offer Hybrid work arrangement with significant site-based responsibilities across the United Arab Emirates. Competitive compensation package with site-related benefits where applicable. Professional development and HSE leadership growth opportunities. Exposure to advanced mining technologies, AI-powered safety analytics, smart mining solutions, digital HSE systems, and world-class operational safety practices. Collaborative culture focused on safety, sustainability, innovation, accountability, and continuous improvement. Opportunity to lead critical safety initiatives that protect employees, strengthen operational resilience, and promote responsible mining practices.

Senior Consultant – Endur Functional United Arab Emirates Permanent/Contract Why cap Spire? cap Spire is a fast-growing consulting and solutions company with a global footprint with eight offices in the world’s leading markets. We pride ourselves in being truly entrepreneurial, innovative, and collaborative, with a strong problem-solving ethos. We have built working relationships which span decades with many of the world’s largest energy and commodity companies. We believe that this is because we put our people first and are passionate about providing our clients with deep technical and industry insights that deliver pragmatic solutions. As we continue to grow domestically and internationally, we become more diverse. This rich diversity fuels our business and enriches our culture. About the role We are currently growing our ETRM/CTRM Endur practice and are looking for experienced Endur Consultants with expertise in Commodity or Energy markets and Trading and Risk Management System Implementations. You will be part of the team involved in implementation/upgrade/support of Endur, bringing SME knowledge in deal modelling, deal valuations, risk management, scheduling, invoicing, and accounting for commodities and energy. You will ensure successful project delivery, employing consultancy and best practices. Key Responsibilities: Collaborate with clients and prospects to determine business requirements and processes to be addressed by key areas of the Endur solution, with the ability to identify improvement potential and drive change management. Work as part of a team on the functional implementation, encompassing design, configuration, functional testing and support transition to operations of Endur solution. Support existing solutions for bug fixes, enhancements and operations. Document business requirements, implementation designs, test plans/results, and other deliverables required by the project. Follow best practices, documentation standards, and resolution process flow for all deliverables. Collaborate with technical teams to create customisations based on specific client needs. Provide industry and functional advisory as needed. Apply appropriate resourcing techniques given project-specific needs, risks, and differences in core project team member skill levels and relevant modules to be delivered in client projects. Maintain highly effective communication with client and internal stakeholders and adept in handling business changes and managing stakeholder expectations. Provide guidance and training on Endur functionality and general ETRM/CTRM topics. Skills Endur Modules: Good working knowledge in key modules of Endur and commodity/energy operations with working knowledge of V19 and above. Endur Risk Management: Knowledge of Endur risk and valuation functionality including results (MTM, PnL, VAR), and EOD automation (TPM and Services Manager). Endur Customisation: Deep knowledge of standard and customisation approaches for implementation of requirements, support for reporting, building complex desktops, APM pages, and pre/post-processing logic. Endur Architecture: Understanding of Endur architecture and best implementation practices to optimize its strengths for the client solution. Functional Knowledge: Strong functional knowledge and understanding of Gas, Power, Renewables, LNG or Crude and Refined Products. Excellent interpersonal skills and stakeholder management. Good written and verbal communication skills. Multi-tasking and Project Management skills. Strong organisational & analytical skills and attention to detail. Ability to thrive in a fast-paced, detail-oriented environment and work independently or in a team. Required Experience Bachelor's degree in Finance, Accounting, Engineering, Economics, or equivalent experience in a related field.7+ years hands-on with Endur as a consultant, business analyst, functional specialist, QA specialist or IT support specialist with working knowledge of V19 and above. At least 4+ years of industry work experience. Good working understanding of various functional areas and relevant modules of Endur. Experience in conducting comprehensive testing and quality assurance activities to validate the functionality, performance, and reliability of Endur solutions. Worked as part of a cross-cultural/geographical team including flexibility to support multiple time zones when necessary. Worked as part of a project team structure and delivered results with limited guidance. Ability to travel to onsite client locations for a limited time as per project requirements. Preferred Experience Subject matter expert or functional consultant in Commodity Trading, Risk or Logistics business areas in large enterprise environments. Worked in Front, Middle or Back Office functions with speciality in any of the following: Trading (Derivatives, Physical), Risk (Market, Credit, Operational, Compliance), Logistics (Pipeline, Vessel, Nomination) or Settlements (AR/AP Process, Invoice Management). Experience with Endur g Motion or c Motion modules would be advantageous. What to expect as a cap Spire consultant As part of a cap Spire team, you’ll experience the full project life-cycle and be part of a dynamic team in which diversity, camaraderie and professional excellence are celebrated. We like to have fun as a team, encourage knowledge-sharing and continuous learning and take pride in delivering the best possible outcomes for our clients. If you think you have the necessary skills and experience to excel as a cap Spire Consultant we are keen to speak with you.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>About Us:</strong> <strong>Jelani AI</strong> is a cutting-edge, AI-powered LegalTech platform specializing in smart contract analysis, auditing, and engineering legal services for construction and infrastructure projects. We are seeking a highly skilled, tech-savvy <strong>Technical Growth Marketing &amp; B2B SaaS Sales Specialist</strong> to accelerate our subscription growth. The ideal candidate will blend deep technical/AI curiosity with high-impact B2B sales strategies, specifically targeting contracting, construction, and engineering firms across the UAE and KSA markets.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>B2B SaaS Subscription Sales:</strong> Drive and close enterprise/corporate platform subscriptions through high-converting <strong>WhatsApp Business, social media including linkedin,</strong> and email sales funnels .</p></li><li><p>Create compelling sales presentations, proposals, videos, and marketing materials that effectively communicate product value.</p></li><li><p><strong>Cold &amp; Warm Outreach Automation:</strong> Strategize, launch, and optimize automated <strong>Cold Email</strong> campaigns, successfully transitioning leads into <strong>Warm Emails</strong> and scheduled platform demos.</p></li><li><p><strong>LinkedIn Social Selling:</strong> Leverage LinkedIn to connect with C-level executives, legal counsels, and contracts managers within the GCC construction and engineering sector.</p></li><li><p><strong>AI Content Generation:</strong> Utilize advanced generative AI tools (video and image generation platforms) to create compelling visual assets that articulate the platform’s technical value proposition.</p></li><li><p><strong>Personal Branding &amp; Thought Leadership:</strong> Develop and execute content strategies that position the platform and its leadership as domain experts in AI-driven contractual and engineering risk remediation.</p></li></ul><p><strong>Requirements:</strong></p><ul><li><p>Proven track record in <strong>SaaS / Cloud Subscription B2B Sales</strong> (Experience selling digital solutions, NOT physical products).</p></li><li><p>Strong experience on Canva, Apollo, and Sender platforms</p></li><li><p>Strong professional exposure to the <strong>UAE and/or KSA</strong> markets, with an understanding of how engineering and construction firms operate. Minimum 5- 10 years of experience in sales and marketing,</p></li><li><p>Strong experience in creating AI videos, coracles, AI related tolls. &nbsp;&nbsp;</p></li><li><p>Hands-on expertise with cold outreach tools (e.g., Instantly, Lemlist, Hubspot) and creative AI multimedia platforms.</p></li><li><p>Deep knowledge of LinkedIn algorithms, personal branding mechanics, and content distribution strategies.</p></li></ul><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong understanding of digital marketing channels, including SEO, SEM, social media, and email marketing.</p><ul><li><p>Native or professional fluency in <strong>Arabic</strong>, combined with excellent professional English communication and presentation ski</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A Bachelor's degree in Marketing, Business Administration, or a related field is highly preferred, providing a solid academic foundation.</li><li>Possession of relevant certifications such as a Certified Marketing Professional (CMP) or similar, demonstrates a commitment to industry standards.</li><li>Minimum of 3-5 years of experience in sales and marketing within the technology sector, showcasing industry-specific expertise.</li><li>Proven track record of successfully managing and executing marketing campaigns that drive measurable results, evidencing practical skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Our client, a leading agricultural and dairy production company in <b>Abu Dhabi</b>, is seeking an experienced <b>Dairy Engineer</b> to oversee the operation, maintenance, and optimization of dairy processing equipment and production systems. The successful candidate will play a key role in ensuring efficient, safe, and high-quality dairy manufacturing processes while supporting continuous improvement initiatives across the production facility.<br></p><br><p>The ideal candidate will have strong technical knowledge of dairy processing equipment, utilities, and production systems, with experience in the agricultural or food manufacturing sector.<br></p><br><br>Key Responsibilities<br><ul><li>Operate, maintain, and troubleshoot dairy processing equipment to ensure maximum efficiency and minimal downtime.<br></li><li>Plan and execute preventive and corrective maintenance for dairy processing machinery.<br></li><li>Monitor production processes to ensure compliance with quality, food safety, and hygiene standards.<br></li><li>Support the installation, commissioning, and validation of new processing equipment and production lines.<br></li><li>Analyze equipment performance and recommend process improvements to increase productivity and reduce operational costs.<br></li><li>Coordinate with production, quality assurance, maintenance, and engineering teams to ensure smooth daily operations.<br></li><li>Ensure compliance with HACCP, GMP, ISO 22000, and food safety regulations.<br></li><li>Monitor utilities including refrigeration, steam boilers, chilled water systems, compressed air, and CIP (Clean-in-Place) systems.<br></li><li>Develop maintenance schedules, SOPs, equipment manuals, and technical documentation.<br></li><li>Liaise with equipment suppliers and service providers for repairs, upgrades, and spare parts procurement.<br></li><li>Participate in continuous improvement, automation, and energy efficiency initiatives.<br></li><li>Ensure all engineering activities comply with health, safety, and environmental standards.<br></li></ul><br><span>Requirements</span><ul><li>Bachelor's degree in Dairy Engineering, Mechanical Engineering, Agricultural Engineering, Food Engineering, or a related discipline.<br></li><li>Minimum 5–8 years of experience in dairy manufacturing, dairy processing, or food production engineering.<br></li><li>Experience working in a dairy processing plant, milk production facility, or agricultural manufacturing environment.<br></li><li>Strong knowledge of dairy processing technologies and production systems.<br></li><li>Experience with: <ul><li>Pasteurizers<br></li><li>Homogenizers<br></li><li>Separators<br></li><li>Evaporators<br></li><li>UHT Processing Systems<br></li><li>Filling and Packaging Machines<br></li><li>CIP Systems<br></li><li>Refrigeration Systems<br></li><li>Steam Boilers<br></li></ul></li><li>Familiarity with food safety and quality management systems.<br></li><li>Strong troubleshooting and problem-solving abilities.<br></li><li>Excellent communication and teamwork skills.<br></li></ul><br>Preferred Certifications<br><ul><li>HACCP Certification<br></li><li>GMP Certification<br></li><li>ISO 22000 Food Safety Management<br></li><li>NEBOSH or IOSH (advantageous)<br></li><li>Lean Six Sigma (preferred)<br></li></ul><p><span><span><span><span><span><span>To view other vacancies we have,&nbsp;please check our website (</span></span><span><u><span><span><u>www.blackpearlconsult.com</u></span></span></u></span><span><span>) and follow us on our social media accounts -&nbsp;</span></span><span><u><span><span><u>LinkedIn</u></span></span></u></span><span><span>&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;</span></span><span><u><span><span><u>&nbsp;Facebook &nbsp;</u></span></span></u></span><span><span>&nbsp;/&nbsp;&nbsp;</span></span><span><u><span><span><u>Twitter</u></span></span></u></span><span><span>&nbsp;/&nbsp;&nbsp;</span></span><span><u><span><span><u>Instagram</u></span></span></u></span></span></span></span></span><br></p><br><p><span><span><span><span><span><span>Disclaimer:&nbsp;Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website -&nbsp;</span></span><span><u><span><span><u>www.blackpearlconsult.com</u></span></span></u></span><span><span>.</span></span></span></span></span></span><br></p><br><br> </div>

Job Title: AVP – Credit and Business Audits Department: Internal Audit Location: Abu Dhabi Report To: Head of Internal Audit Role Purpose Support the Head of Internal Audit in delivering independent, risk-based assurance over Corporate, Commercial, SME, Wholesale and Investment/ Private Banking activities, Credit Risk Management, Credit Administration, Products Governance, Credit, and related operations. Lead end-to-end audits covering business processes, products, governance, risk management, regulatory compliance and internal controls in accordance with the IIA Global Internal Audit Standards, CBUAE regulations and Internal Audit methodology.<br>Job Objective To support the Head of Internal Audit in effectively executing the internal audit function by conducting risk-based audits across various Mbank units. The role aims to assess and enhance the effectiveness of internal controls, risk management, and governance processes, while ensuring compliance with regulatory requirements and internal policies. The incumbent is also expected to contribute to continuous auditing initiatives and promote a culture of accountability and operational excellence.<br>Key Responsibilities Audit Planning and Execution Support development and periodic of the risk-based annual Credit & Business Audit Plan and Audit Universe. Lead end-to-end audits covering Corporate Banking, Commercial Banking, SME Banking, Wholesale Banking, Investment Banking, International Banking, Credit Risk and Credit Management and Credit Administration. In addition to Products Governance and Regulatoy expectation of CPR. Audit products including Corporate Loans, Working Capital Facilities, Overdrafts, Revolving Credit Facilities, Trade Finance (LCs, Guarantees, Collections), Structured Finance, Treasury-related Credit Products, Cash Management, etc. Assess governance, risk management, internal controls, delegated authorities, regulatory compliance and operational effectiveness. Evaluate the end-to-end credit lifecycle including origination, underwriting, approval, documentation, collateral management, monitoring, provisioning (IFRS 9), watchlist, recovery and portfolio management. Prepare high-quality audit reports and ensure audits are completed within agreed timelines. Audit Action Follow-Up and Stakeholder Engagement Act as Audit Business Partner for business and credit stakeholders. Track, monitor, and follow up on open Internal audit & CBUAE issues, ensuring timely and sustainable remediation. Arrange and conduct validation testing prior to closure of findings and maintain evidence-based documentation. Liaise with stakeholders for supporting resolution and accountability. Provide progress updates to the Head of Audit and assist in reporting for senior management and Audit Committee reviews. Quality and System Enhancement Ensure audit documentation aligns with GIA quality benchmarks, IIA requirements, and evidence integrity standards. Contribute to enhancing automation, use of data analytics, and audit system tools (e.g., Team Mate) to improve efficiency and consistency. Promote standardisation of audit work papers, sampling methodologies, and evidence gathering techniques. Capacity Building and Knowledge Sharing Share emerging credit risk, Basel, IFRS 9, regulatory changes, and audit techniques with the audit team through structured knowledge sessions. Deliver training on audit methodology, risk assessment techniques, regulatory expectations, and control testing approaches in line with GIA standards and CBUAE requirements. Assist in developing the annual audit training and competency development plan with a focus on IT-related skills and frameworks. Continuous Improvement and Emerging Risks Assess emerging risks including digital lending, ESG, concentration risk, AI-enabled credit decisioning, outsourcing and fraud. Monitor regulatory developments and recommend updates to audit programs. Reporting and Escalation Develop clear, concise, risk-based audit reports with control gaps, root-cause analysis, and practical remediation actions. Ensure all findings are based on verified evidence and aligned with risk assessment methodology. Ensure timely escalation of critical deficiencies in controls to the Head of Audit. Support the Head of Internal Audit on preparation of management updates and Audit Committee reporting materials. People Development Provide mentorship and guidance to auditors and direct reporting and staff performance feedback to promote continuous learning. Review the quality of work delivered by team members and identify training needs based on gaps in accuracy, documentation, or control understanding. Participate in performance evaluations, recommending competency-based improvement plans where appropriate. Promote a culture of knowledge sharing, continuous learning, and professional certifications (e.g., CIA). Provide input to Head of Internal Audit on staff performance and skill development needs Experience & Knowledge10–14 years of Internal Audit experience within banking/financial services. Minimum 5 years auditing Business, Corporate Banking, Investment Banking and Credit functions. Bachelor's degree; CIA preferred. CPA/ACCA/CFA advantageous. Strong knowledge of Corporate & Investment Banking products, Credit Risk Management, Basel Framework, IFRS 9 and CBUAE regulations. Experience with audit management systems and data analytics Proficient in preparing audit reports and recommendations aligned with IIA standards. Competencies & Skills Strong understanding of banking products and credit lifecycle. Excellent analytical, report writing and stakeholder management skills. Leadership, mentoring and negotiation capabilities. Risk-based auditing, root cause analysis and professional judgement. Effective communicator with strong verbal and written reporting skills. Collaborative team player with experience in cross-functional and integrated audit teams. Strong problem-solving ability with practical, risk-based solutions. Excellent time management to meet audit deadlines within resource constraints. Demonstrates high ethical standards, integrity, and sound judgment.

We are a global real estate developer with a presence in over 150 offices worldwide and a strong, established footprint across the Middle East. We deliver world-class residential and commercial developments, driven by innovation, technical excellence, and a passion for creating inspiring spaces. We are seeking a highly skilled Technical Product Manager / Delivery Lead (Governed Digital & AI Platform) to join our team in Dubai, UAE.<br>We are consolidating its AI and digital products into a single governed enterprise platform: one shared technical spine, a controlled release path, and clear boundaries between the core product, modules delivered by separate teams, and standalone or experimental work.<br>This role owns that platform on the technical side and leads the team that builds it. It is a deliberate hybrid of technical product manager and delivery lead. You set and hold the technical and architectural direction, and you are accountable for delivering it into production and running the engineering team that does the work. It is a hands-on role, not a coordination seat.<br><br>Reporting and team Reports to the Head of Strategic Transformation. Leads the platform engineering team (AI engineers, data engineer, graduate developer) and owns its delivery cadence, standards, and growth, including new technical hires. Serves as the technical counterpart to the product managers delivering individual modules, holding the interface contract they build against, and is the single technical owner other teams approach when new work needs a home.<br>Key responsibilities Platform architecture and governance Own and maintain the platform's solution architecture: one governed spine (authentication, APIs, design system, data schema) consumed across every workstream, with isolation boundaries drawn so a failure in one module never destabilises the platform. Define and enforce the interface contract that separately built modules must meet before entering any shared environment. Keep repository, naming, and URL conventions consistent across the estate so it stays legible and maintainable as it scales. Release and deployment Run the promotion path across Development, UAT, and Production with defined gate criteria at each stage, so nothing reaches production unreviewed. Manage batched releases of core components, and land externally built modules behind feature flags so a failing module can be switched off without downtime. Migrate the platform from local development into COMPANY's managed environment and keep the deployment pipeline automated and repeatable rather than manual. Integration and forward delivery Onboard incoming modules through contract compliance, integration testing, and a defined graduation gate, protecting the core release cycle throughout. Own the forward technical roadmap: scope, sequence, and deliver new capability, and decide what becomes a core release, an integrated module, or a retired experiment. Team leadership and delivery Line-manage the engineering team: set sprint cadence, review architecture and code, uphold quality and security standards, and develop the team as it grows. Remain technical enough to work in the codebase, make architecture decisions, and unblock the team directly. Governance and assurance Ensure every capability that supports live client work is auditable, access-controlled, and defensible, consistent with COMPANY's governed-platform standard.<br>Essential experience At least eight years in software delivery, including a minimum of four leading engineering or technical product teams that shipped and operated production systems. Proven ownership of a multi-environment deployment lifecycle (Development, UAT, Production), CI/CD, feature flagging, and release governance on a live product. A hands-on engineering background: able to read and review code, reason about API and data-schema design, and make architecture decisions, not only coordinate those who do. Direct line management of developers, including setting standards and running delivery cadence. Experience integrating independently built modules into a shared platform without destabilising it, using interface contracts, versioning, and isolation. Technical competencies Modern web application architecture, API design, and data modelling. Cloud deployment and environment management; infrastructure-as-code and pipeline automation an advantage. Working fluency with AI-assisted development tooling, including Claude Code, and comfort operating an application stack backed by large language models (model routing, prompting, guardrails). Version control, branching strategy, and code review at team scale. Desirable Exposure to the architecture, engineering, and construction (AEC) sector, or a computational design background. Experience deploying enterprise AI under governance, audit, or regulatory constraint. A record of establishing canonical project and configuration conventions across multiple repositories. First-year outcomes The platform is fully migrated to the managed environment with a documented, repeatable deployment pipeline. The interface contract is published and every new module onboards through it, with no integration destabilising the core platform. The Development, UAT, and Production promotion path operates on defined gates with no unreviewed production releases. The engineering team runs a predictable release cadence, with new technical hires productive. Agreed module deliveries are integrated on schedule against the roadmap.<br>Scope note:<br>This is a hybrid technical product manager and delivery lead role. Product prioritisation and stakeholder alignment are part of it, but the core accountability is technical: architecture, deployment, governance, and the delivery team. It is not a portfolio-management or purely coordinating position.

JOB PURPOSEThis role is responsible for leading and overseeing Pre-Authorization (PA) MENA and COE Claims Operations, ensuring timely, compliant, and high-quality service delivery across pre-authorization and claims functions. The role is accountable for SLA performance, operational governance, regulatory and SOP compliance, quality management, escalation resolution, audit readiness, stakeholder engagement, people development, and continuous improvement to support member, provider, client, and business expectations.<br>RESPONSIBILITIES AND DUTIESService Delivery, SLA Management & Operational Control Oversee daily PA MENA and Claims Operations to ensure timely work allocation, queue management, backlog control, and delivery against agreed service standards.<br>Governance, Compliance, Quality & Audit Readiness Monitor daily inventory, aging cases, pending queues, high-risk cases, and backlog trends, with escalation of material SLA risks within the same business day. Ensure adherence to data protection, authority matrix, payer rules, regulatory requirements, SOPs, and internal governance controls, with zero tolerance for material compliance breaches. Maintain transaction quality through daily and monthly error reviews, root cause analysis, coaching, and corrective action plans, targeting agreed quality scores and reduction in repeat errors. Provide technical guidance on complex claims, pre-authorization decisions, policy interpretation, coding accuracy, clinical appropriateness, and payer-specific requirements. Compile and present monthly KPI reviews covering SLA performance, quality, productivity, escalations, operational risks, audit actions, staffing, and process improvement progress. Lead or participate in cross-functional workshops addressing clinical queries, customer feedback, audit findings, process gaps, and corrective actions. Monitor and control financial leakage and ex-gratia payments arising from operational errors, with action plans to reduce avoidable cost impact. Ensure SOPs, desktop procedures, trackers, authority controls, and governance documents are reviewed at least annually, updated for material process changes, and submitted for approval as required. Manage workflow prioritization, resource allocation, contingency planning, and business continuity arrangements during volume spikes, system issues, planned outages, or staffing constraints. Maintain operational trackers, team planners, attendance records, leave coverage plans, overtime logs, risk logs, and action trackers to support transparent governance and capacity planning. Track audit findings, quality issues, compliance gaps, and corrective actions through closure, targeting agreed closure timelines and sustainable prevention of repeat findings.<br>People Management, Capability Development & Engagement Conduct structured daily huddles, regular one-to-one check-ins, and monthly performance reviews to align teams on SLA priorities, quality expectations, escalations, and operational risks. Set clear individual and team goals linked to SLA performance, quality scores, productivity, compliance adherence, attendance discipline, and customer/provider service outcomes. Identify capability gaps through quality trends, audit feedback, escalation patterns, and productivity data, and implement targeted coaching, refresher training, or buddy support plans. Maintain succession readiness and cross-skilling plans to ensure adequate coverage for critical activities, including urgent GOPs, high-value claims, escalations, and regulatory-sensitive cases. Promote a culture of accountability, continuous improvement, collaboration, and timely escalation, while supporting employee engagement and constructive feedback.<br>Technical & Escalation Management Resolve complex, technical, high-value, clinical, policy, or contentious cases using medical, contractual, and operational expertise. Manage escalations through timely triage, ownership, stakeholder communication, root cause assessment, and closure within agreed turnaround expectations. Provide on-call or urgent operational support, including off-hours support where required for business-critical, member-impacting, or provider-impacting matters.<br>Stakeholder, Client & Provider Support Collaborate with Claims, PA, Clinical, Compliance, Client Management, Network, Finance, IT, Quality, TPAs, providers, and other stakeholders to ensure seamless process execution. Provide accurate ad hoc reports, trend analysis, claims or PA insights, and action plans to support Client Management, leadership reviews, and stakeholder updates. Represent PA MENA and COE Claims Operations in governance forums, leadership meetings, audit discussions, and service improvement reviews.<br>Training & Knowledge Management Support onboarding, refresher training, policy updates, system training, and external or internal knowledge-sharing sessions as required. Translate performance trends, audit learnings, and stakeholder feedback into focused training priorities and measurable improvement actions. Maintain team knowledge readiness by ensuring updates on SOP changes, payer rules, coding guidance, regulatory expectations, and system/process changes are cascaded timely.<br>Process Improvement, Systems & Projects Identify, prioritize, and implement process improvement initiatives that enhance SLA performance, quality, compliance, customer experience, automation, and operational efficiency. Participate in Health Cloud updates, claims platform enhancement discussions, workflow improvement forums, and user acceptance activities where required. Contribute to cross-functional projects aimed at improving medical operations efficiency, system integration, governance controls, reporting capability, and service resilience.<br>KNOWLEDGE, SKILLS AND EXPERIENCEMinimum 7–8 years of TPA, payer, insurer, or medical operations experience, with strong exposure to pre-authorization, claims processing, provider operations, and healthcare service delivery; clinical qualification such as MBBS or Dentistry is preferred. Strong knowledge of policy interpretation, medical coding, clinical appropriateness, payer requirements, authority matrix application, and regulatory expectations. Proven experience managing high-volume, SLA-driven operations with accountability for quality, productivity, compliance, escalations, and operational risk. Strong analytical, reporting, dashboard review, root cause analysis, and data-led decision-making capability. Excellent stakeholder management and communication skills Proven ability to lead teams, manage performance, coach for improvement, handle escalations, and operate effectively in high-pressure environments. Proficiency in operational systems

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> <br>We're looking for an innovative and visionary Concept Architect to join our dynamic team in Dubai, United Arab Emirates. In this pivotal role, you will lead the conceptualization and strategic development of architectural solutions that push creative boundaries while maintaining technical excellence. You will collaborate with cross-functional teams to transform complex design challenges into compelling, forward-thinking architectural concepts. This is an exceptional opportunity to shape the future of design through computational innovation, strategic thinking, and collaborative leadership.<br> Develop and articulate architectural concepts, design strategies, and visionary frameworks that align with organizational goals and client objectives Lead design optioneering sessions and concept exploration workshops to generate innovative solutions and evaluate multiple design directions Utilize computational design methodologies, parametric modeling, and algorithmic workflows to optimize design performance and efficiency Conduct environmental and performance-driven analysis using industry-standard tools to inform design decisions and validate concepts Create and direct high-impact presentations, visualizations, and design narratives that effectively communicate concepts to stakeholders and teams Mentor and support junior architects and design professionals in developing computational design skills and design thinking approaches Collaborate with multidisciplinary teams including engineers, planners, and specialists to ensure integrated, holistic design solutions Analyze complex design problems using logical, systematic approaches and develop innovative solutions that balance aesthetics with functionality Customize and develop design automation workflows and procedural systems to enhance team productivity and design quality Champion innovation and emerging technologies within the design process, including AI-enabled design exploration and integration Lead design reviews and provide constructive feedback to elevate the quality and strategic vision of architectural work <br>Qualifications<br> Bachelor's Degree in Architecture, Architectural Design, or related field Minimum 2+ years of professional experience in architectural design, concept development, or equivalent demonstrated experience Proficiency with Rhino, Grasshopper, and Revit <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10151995<br> <br>Business Line: U&P<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Design<br> <br>Work Location Model: On-Site

Main Responsibilities and Accountabilities:<br>Assistance to Overall functions of Electronic Channels Department Assist the Digital Channels Manager to enhance new functionality features, channel penetration, activation and transaction usage targets and facilitating development of new functionalities/ services, to achieve migration of activity from high-cost channels to lower cost e-channels & reduce operating expenses/transaction cost. Improving customer-banking experience, increasing channels utilization and profitability bridging the channels gap, addressing regulatory requirements and enhancing the channels to meet the market trends. Assisting on performing gap analysis against new business requirements and suggest process improvements / automation to gain time and cost efficiencies. Make recommendations for process & business flows, develop consensus on requirements via the approved process & templates. Overall Operations Support/Service Quality/Customer Support for Internet & Mobile banking and other existing E channels:Liaise with the various groups, departments of the bank (COPS/Branches/ITD) to ensure that smooth functioning of the Mobile Banking and Internet Banking & ATM/CCDM services. Resolve customer complaints received through branches/contact center and customer care. Work closely and follow up with internal service departments (ITD, Central Operations, Call Center, Business Development, and Service Quality) on issues/queries/bugs/deployments, etc. Testing Support for all Online Banking channels related Projects and enhancements & ATM/CCDM related projects & Enhancements:Run and administer user testing for ongoing e-channel initiatives. Review test plans, test scenarios, test scripts, test data and expected results covering all the testing phases and execution of UAT. Participate in UAT (User Acceptance Testing), Liaise with IT, internal & external stakeholders & vendors to resolve system deficiencies. Implementation and Testing support for the below planned new projects/functions related to Electronic Channels. Complete Central bank mandatory Channels project - Online Payment Gateway system. Implementation and Testing support for the below planned new projects/functions related to Electronic Channels. Complete Central bank mandatory Channels project - Online Payment Gateway system. ATM Monitoring Tasks & Activities Monitoring the status of the machines in a timely manner (including after office hours) escalate the machines issues to Trans Guard/ATM VENDOR and have the machines fixed to BAU state. Coordinating with Euro net – ATM SWITCH vendor to ensure proper updates/downloading tasks are completed during any ATM downtimes or any hardware issues. Maintaining the ATM network ATM Encryption Keys (which is a critical Key to use to pass data between ATM SWITCH). ATM Preventive Maintenance Coordinating with ATM vendor vendor/Euro net and security companies to arrange the PM. Arranging Mall permission and police permission for the activity. ATM Removal/Relocation/Installation Coordinating the site preparation Civil work with the coordination of Admin dept and Marketing. Creating new GLs, making changes or renaming GLs by liaising with the Finance team and coordinate to IT to tag the relevant GL to facilitate transactions through the machines. ATM Cash position Monitoring/ Central Bank Deposits Daily monitor the Cash limits in ATM, and TG as reported by finance to be accurate with recon reports. Master Card ATM Location Update Tool - Maintenance Update on Master Card Login credentials, functional machines on a quarterly basis Central Bank ATM Network Update/Maintenance Update the existing ATM, remove old ATMs and add new ATM, update when machine locations change accordingly. Manage ATM Branching & ATM Screen Changes Manage ATM Storage & ATM/CCDM Stationery stock maintenance. ATM DVR/Camera Maintenance Handling all PRFs and payments for ATM/CCDM related services Handle ATM Switch Vendor related activities. Develop MIS reporting for Electronic channels (IB/MB/ATM/CCDM) Support marketing campaigns to increase the channel customer base and usage. Identifying and recommending of new improvements upgrades required for Internet & Mobile Banking Channels. Evaluate & examine new electronic banking channel functionalities and marketing trends and propose enhancements. Any other special assignment assigned by the Manager Electronic Channels and Head of Alternative Distribution. Provide assistance to Contact Centre on all Online Banking queries, issues relating to Online Digital Channels for Retail Customers. Provide assistance to investigate queries, issues, complaints raised on suspicious transactions or fraudulent on Digital Banking channels. Education:• Diploma / High School<br>Professional / Technical Qualifications / Diplomas:• Bachelor’s Degree preferred<br>Experience:The ideal candidate should have a background in Banking, 5+ years of experience in Overall Banking and knowledge of Digital Channels functioning. User Acceptance Testing and Project skills related to Mobile Banking, Internet Banking, Kiosk, ATM/CCDMs and other e-channels.<br>Other Skills Required for the Job:Support 24/7 as needed for critical Digital banking channels. Experience in the new core banking channels implementation will be an added advantage. Must be skilled in use of MS Office, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email. Knowledge of e-channel functional interface. Can perform well under pressure and meet deadlines. Personal integrity and flexibility.