Call Center Jobs in UAE

JOB DESCRIPTIONRole:Out Systems Developer Experience: 6 to 8 Years Location: Dubai Position Overview We are seeking an experienced Out Systems Developer for a prestigious client based in Dubai. The ideal candidate will have strong hands-on expertise in designing, developing, integrating, and supporting enterprise applications using the Out Systems low-code platform. The role requires a solid understanding of modern web and mobile application development, integrations, databases, and Agile delivery practices. Experience6–8 years of relevant software development experience, with strong hands-on expertise in Out Systems development. Key Responsibilities Design, develop, test, deploy, and maintain enterprise applications using the Out Systems platform. Build scalable Reactive Web and Mobile applications using Out Systems development best practices. Work extensively with Out Systems Service Studio and Service Center for application development, deployment, monitoring, and administration. Develop and integrate REST and SOAP APIs and work with JSON, XML, web services, and third-party applications. Design and work with SQL queries and relational databases to support application functionality and data integration. Collaborate with business, functional, and technical teams to translate requirements into high-quality application solutions. Develop responsive user interfaces using HTML, CSS, Java Script, and modern responsive design principles. Participate throughout the Software Development Life Cycle (SDLC), including requirements analysis, development, testing, deployment, and production support. Work within Agile delivery teams and contribute to CI/CD and application release processes. Troubleshoot application, integration, performance, and production issues and implement effective solutions. Required Skills & Qualifications Strong hands-on experience in Out Systems development. Good working knowledge of Out Systems Service Studio and Service Center. Experience in Reactive Web and/or Mobile application development. Strong understanding of REST APIs, SOAP services, JSON, XML, and web services. Good knowledge of SQL and relational databases. Hands-on experience with application integration and third-party APIs. Knowledge of HTML, CSS, Java Script, and responsive design. Good understanding of SDLC, Agile methodologies, and CI/CD practices. Strong troubleshooting, debugging, analytical, and problem-solving skills. Ability to work effectively in a collaborative, client-focused, and fast-paced delivery environment. Preferred Skills Experience working on enterprise-scale Out Systems implementations. Knowledge of application performance optimization, monitoring, and production support. Experience with cloud environments and modern Dev Ops practices. Out Systems certifications will be an added advantage.

<p>We are seeking a seasoned Enterprise Technical Architect to lead the end-to-end technical delivery of a large-scale Unified Contact Center (UCC) transformation program. The role demands deep technical expertise in Genesys Cloud, conversational AI (Kore ai), CRM (Microsoft Dynamics), analytics (HIVE), Azure OpenAI, and multi-cloud environments (Azure & AWS). You will serve as the central technical authority ensuring seamless integration, robust governance, and scalable architecture aligned to business objectives. Key Responsibilities: � Technical Delivery Oversight Lead the technical architecture, design, and governance of the Unified Contact Center platform. Manage partner and vendor delivery across Genesys CCaaS, Kore ai, Dynamics CRM, and related services. Ensure all solution components adhere to enterprise architecture standards and compliance policies. � Solution Architecture & Integration Define and enforce integration patterns and APIs between Genesys, Kore ai, Dynamics, HIVE, Azure OpenAI, and cloud infrastructure (Azure, AWS). Design scalable, resilient, and high-availability architectures in multi-cloud deployments. Govern data flows across CRM, AI, analytics, and voice/digital channels. � Governance & Compliance Enforce architecture guardrails and compliance with UAE-specific data residency, security, and telecom regulations. Lead architecture reviews, approve solution blueprints, and drive continuous alignment with enterprise goals. � Vendor & Stakeholder Management Act as the single point of contact for all technical matters between internal teams and external partners. Translate business needs into executable technical designs. Conduct risk assessments and technical impact analyses. � Innovation & Future Readiness Promote AI/ML adoption for enhanced customer and agent experience. Design for future extensibility including agentic AI, omni-channel enablement, and advanced analytics. Required Qualifications: � Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. � Experience: 12+ years in enterprise architecture or complex solution delivery. Minimum 5 years’ hands-on experience in delivering Contact Center, CRM, and AI platforms. � Technical Expertise (Must-Have): Deep experience with Genesys Cloud (IVR, digital channels, APIs, integrations). Integration experience with: Conversational AI (e.g., Kore ai or similar) Voice biometrics (DAON, Nuance, etc.) Customer feedback tools (e.g., Hive, Medallia, etc.) Microsoft Dynamics CRM (real-time sync, screen-pop, data access) Strong understanding of: Genesys Cloud APIs, Webhooks, and SDKs. Event-driven architecture, REST/JSON APIs, and microservices.</p><p><strong>Desired Candidate Profile</strong></p><p>✅ Soft Skills: Strong leadership, vendor, and stakeholder management. Clear communicator with ability to bridge business and technical teams. Proven problem-solving capabilities in large-scale delivery</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Market <br> Cities &amp; Places <br> <br> <br> <br> <br> <br> <p>At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.</p><br><br> <br> <br> <br> <br> Your impact <br> <p>Jacobs is seeking an experienced Design Manager within our data center practice, you will lead the delivery of complex data center projects based from our office in Dubai. You will oversee multidisciplinary design teams across all project stages, ensuring that mechanical, electrical, ICT, architectural, and civil solutions integrate seamlessly to meet the stringent performance, resilience, and scalability requirements of modern data centers. Your leadership will drive alignment with Jacobs’ global design standards, digital delivery frameworks, and sustainability commitments, ensuring our solutions support energy efficiency, operational continuity, and long‑term adaptability. Working closely with clients, contractors, and internal stakeholders, you will guide the design vision, manage interfaces, mitigate risks, and champion innovation across every phase of delivery.</p><br><br><p><strong>What You’ll Do:</strong></p><br><br><ul><li>Lead the end‑to‑end design management process across concept, schematic, and detailed design stages.</li><li>Develop and manage design execution plans, schedules, and delivery strategies.</li><li>Coordinate multidisciplinary teams including architecture, civil, structural, MEP, ICT, and specialist disciplines to ensure integrated and aligned design outputs.</li><li>Facilitate design reviews, technical workshops, and interface coordination meetings with internal teams and external stakeholders.</li><li>Serve as the primary design interface with clients, contractors, and authorities, and other stake holders representing Jacobs with clarity, confidence, and technical authority.</li><li>Ensure compliance with project requirements, Jacobs’ governance frameworks, and relevant international standards.</li><li>Identify design risks, manage change, and drive proactive mitigation strategies.</li><li>Support digital delivery, BIM integration, and continuous improvement initiatives across the design function.</li><li>Foster a culture of collaboration, innovation, and accountability.</li></ul> <br> <br> <br> <br> Here's what you'll need <br> <ul><li>Bachelor’s degree in Engineering, Architecture, or a related discipline (Master’s preferred).</li><li>10+ years of experience in design management for data center projects within the region.</li><li>Proven ability to deliver projects in line with timelines specific to the data center market.</li><li>Capable of developing innovative design solutions and out-of-the-box strategies to resolve challenges.</li><li>Strong understanding of hyperscaler requirements and industry standards.</li><li>Experience leading design discussions with end users, data center providers, hyperscalers, and other stakeholders.</li><li>Solid expertise in design coordination, interface management, and integrated project delivery workflows.</li><li>Experience working in the UAE or the wider GCC region.</li><li>Proficiency in digital design tools and BIM workflows.</li><li>Excellent communication, leadership, and stakeholder management skills.</li><li>Demonstrated ability to manage deadlines, budgets, and competing priorities in fast-paced environments.</li></ul><br> <br> <br> <br> <br> From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.<br> <br> With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.<br> <br> No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.<br> <br> <br> <br> <br> <p>We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.</p><br><br> <br> <br> <br> <p>Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.</p><br><br> <br> <br> <br> <br> <br> Locations <br> CityStateCountry<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br> <br> <br> <br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><span><span>Black &amp; Grey HR is seeking a Forklift Operator to join our client's operations team on a permanent, shore-based basis in Abu Dhabi. You will be responsible for </span></span><span><span><span>mainly about moving, loading, unloading, and positioning materials and equipment safely at the company’s yard, warehouse, jetty, and vessels.</span></span></span><span><span>&nbsp;The role requires strict adherence to lifting procedures, HSE requirements, and safe forklift operating practices.&nbsp;</span></span></span><br><span><span><span>Responsibilities:</span></span></span><span><span><span><span>- Operating forklifts to move equipment, pipes, pallets, tools, spare parts, containers, and other materials.</span></span></span><span><span><span><span><span><span>-&nbsp;</span></span></span></span></span><span><span>Loading and unloading trucks at the yard or warehouse.</span></span></span><span><span><span><span><span>-&nbsp;</span></span></span></span><span><span>Moving equipment between warehouse, workshop, yard, jetty, and project staging areas.</span></span></span><span><span><span><span><span><span>-&nbsp;</span></span></span></span></span><span><span>Positioning heavy equipment accurately for lifting or transportation.</span></span></span><span><span><span><span><span>-&nbsp;</span></span></span></span><span><span>Checking the weight, dimensions, load center, and stability before moving a load.</span></span></span></span><br><span><span><span><span><span><span>-&nbsp;</span></span></span></span><span><span>Performing daily forklift inspections before operating the machine.</span></span></span><span><span><span><span><span><span>-&nbsp;</span></span></span></span></span><span><span>Checking tires, forks, hydraulics, brakes, lights, horn, seat belt, warning alarms, etc.</span></span></span><span><span><span><span><span><span>-&nbsp;</span></span></span></span></span><span><span>Reporting any damage, malfunction, or unsafe condition to the supervisor.</span></span></span><span><span><span><span><span><span>-&nbsp;</span></span></span></span></span><span><span>Keeping the yard and storage areas clean and organized.</span></span></span><span><span><span><span><span><span>-&nbsp;</span></span></span></span></span><span><span>Following HSE procedures, PPE requirements, toolbox talks, risk assessments and Permit-to-Work requirements were applicable.</span></span></span></span><br><span><span><span><span><span><span>-&nbsp;</span></span></span></span><span><span>Coordinating with storekeepers, riggers, logistics personnel, vessel crew and project teams.</span></span></span></span><br><br></span><br><span>Requirements<span><span><span><span>-&nbsp;</span></span><span><span><span>Valid UAE Forklift Operator License.</span></span></span></span></span><br><br><span><span>- Diploma or any Trade certification preferred.</span></span><br><br><span><span><span>- Min 5 years of experience with&nbsp;<span><span><span>recognized forklift certification.</span></span></span></span></span></span><br><span><span>-&nbsp;Proven experience operating forklifts in warehouse, yard, logistics, marine, offshore, or industrial environments.</span></span><br><span><span><span>- Good understanding of forklift safety, load capacity, load center, and safe material handling.</span></span></span><br><span><span><span>- Ability to work safely around cranes, riggers, trucks, and heavy equipment.</span></span></span><br><span><span><span>- Good communication and coordination skills with banks men/signalers and operational teams.</span></span></span><br><span><span><span>- Basic understanding of HSE requirements and lifting procedures.</span></span></span><br><span><span><span>- Good housekeeping and organizational skills.</span></span></span><br><span><span><span>- Physically fit, safety-conscious, and aware of surrounding activities.</span></span></span><br><span><span><span>- Ability to follow instructions, procedures, and safe lifting practices.</span></span></span><br><br></span><br><span>Benefits- Attractive Salary + Benefits<br><br></span><br> </div>

Since 2012, Khazna has become the leading wholesale data center provider in the Middle East and North Africa, delivering reliable and scalable infrastructure to support the region’s growing digital ecosystem.<br>As part of our Emiratization initiatives, we are looking for a Procurement Business Analyst to support the Chief Corporate Strategy Officer (CCSO) with data-driven insights, business analysis, and decision support. The role will provide market, financial, operational, and performance analysis to support strategic initiatives, business cases, and informed decision-making.<br>KEY ACCOUNTABILITIES:Conduct business, market, and competitive analysis to support strategic initiatives. Analyse industry trends, benchmarks, and market dynamics to identify risks and opportunities. Develop data-driven strategic options, scenarios, and recommendations. Gather, analyse, and consolidate financial, operational, commercial, and market data. Translate complex data into clear insights and recommendations for senior leadership. Develop dashboards, reports, summaries, and management insights for strategic discussions. Support business case development, including financial modelling, cost-benefit analysis, ROI, and value assessments. Analyse performance drivers, sensitivities, and assumptions to support investment and prioritisation decisions. Track strategic and commercial initiatives, including progress, dependencies, risks, and outcomes. Collaborate with Strategy, Finance, Operations, Commercial, IT, and Business Units to validate data and assumptions. Prepare executive presentations, briefing notes, and materials for CCSO, ExCo, and Board-level discussions. Support leadership workshops, strategy sessions, and off-sites through structured analysis and relevant insights.<br>QUALIFICATIONS & COMPETENCIES:Bachelor’s degree in Business, Economics, Finance, Engineering, or a related discipline; Master’s degree preferred.5–9 years of experience in business analysis, strategy, consulting, commercial, or financial analysis. Strong analytical, financial modelling, and problem-solving skills. Experience supporting senior leadership or strategic functions is preferred. Advanced proficiency in Excel, Power Point, and data analysis tools. Strong business acumen, structured thinking, attention to detail, and ability to translate data into clear insights. Excellent stakeholder engagement and executive communication skills, with the ability to work effectively in ambiguous and fast-paced environments.

<ul><li><p>Convert inquiries and leads into enrollments for professional certifications, language courses, diploma, and vocational training programs.</p></li><li><p>Generate new leads through LinkedIn, networking, referrals, cold calling, and other sales activities.</p></li><li><p>Develop corporate business by approaching HR and Learning & Development (L&D) managers to promote customized group training solutions.</p></li><li><p>Build and maintain strong relationships with individual and corporate clients.</p></li><li><p>Achieve monthly and quarterly enrollment (seat) and revenue targets.</p></li><li><p>Follow up with prospective students and corporate clients to maximize conversions.</p></li><li><p>Maintain accurate records of leads, sales activities, and customer interactions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Mandatory:</strong> Minimum 1–2 years of experience in a <strong>Training Center</strong> or <strong>Distance Education Center</strong>.</p></li><li><p>Experience in education sales, admissions, telesales, or corporate training sales.</p></li><li><p>Strong communication, negotiation, and customer relationship skills.</p></li><li><p>Target-driven with a proven track record of achieving sales goals.</p></li><li><p>Knowledge of the UAE market will be an added advantage.</p></li></ul><p>Benefits</p><ul><li><p>Competitive Basic Salary</p></li><li><p>Attractive Commission & Performance Incentives</p></li><li><p>Career Growth Opportunities</p></li><li><p>Work with the Largest Training Center in the Middle East</p></li><li><p>Professional and Dynamic Work Environment</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job description</p><p><br></p><p>H Stem Medical Center seeks an experienced Plastic Surgeon with an active DHA license to join a new team. The role covers aesthetic and reconstructive procedures, rhinoplasty, breast surgery, liposuction, body contouring, and facial work, with a patient-first, natural-results approach. Immediate start required.</p><p><br></p><p>Key responsibilities</p><p><br></p><p>Perform aesthetic and reconstructive surgical procedures safely and to a high standard</p><p>Run consultations, assessments, and post-op follow-up</p><p>Maintain accurate records and full compliance with DHA clinical protocols</p><p>Collaborate with the dermatology and aesthetics team on combined treatment plans</p><p><br></p><p>Requirements</p><p><br></p><p>Active DHA license (Specialist or Consultant), mandatory</p><p>Minimum 5 years' clinical experience, ideally 2+ in the UAE</p><p>Board certification (EBOPRAS, FRCS, or equivalent)</p><p>Strong portfolio in aesthetic surgery; fluent English (Arabic a plus)</p><p>Available to start immediately</p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><p>Korean or other Asian nationals encouraged to apply; open to all candidates with the right skills</p><p>Korean / Mandarin / other Asian language ability a plus for serving our clientele</p></div>

<p>Job Description: -Welcome and assist guests, explain games and attractions, and provide excellent customer service. -Operate POS systems, process payments, activate game cards, and perform daily cash reconciliation. -Monitor arcade machines and bowling equipment, perform basic troubleshooting, and coordinate maintenance when required. -Maintain cleanliness, safety, opening/closing procedures, inventory support, and assist during events and birthday parties</p><p>Position Title: Arcade Operator Employment Type: Full Time Salary: up to 3,000 AED inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: They are a Japanese-themed arcade featuring a curated selection of classic and modern games. Qualifications: -Minimum high school diploma with at least 2 years of UAE experience in a Family Entertainment Center (FEC), arcade, bowling center, trampoline park, or similar entertainment venue. -Strong knowledge of arcade games, bowling equipment, and basic machine troubleshooting. -Experience using POS systems and basic Microsoft Office applications. -Excellent customer service, communication, and interpersonal skills.</p>

<p>Position Title: Receptionist Employment Type: Full Time Salary AED: up to 3,500 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A modern family entertainment destination in Dubai Job Description: ? Welcome guests, provide information about games, promotions, and assist with bookings, bowling schedules, and VIP room reservations. ? Process customer registrations, POS transactions, payments, card loading/reloading, and cash handling accurately. ? Deliver outstanding customer service in compliance with company SOPs and safety procedures. ? Perform opening and closing procedures with daily operational tasks.</p><p>Qualifications: ? Aged 20–35 years old. ? Minimum 2 years of experience in a Family Entertainment Center (FEC), arcade, bowling center, trampoline park, or similar entertainment venue preferred. ? Experience using POS systems and basic Microsoft Office applications. ? Excellent customer service, communication, and interpersonal skills. How to Apply: Send your CV in word format to: CUSTOMERSERVICEJOBS2020 AT GMAIL DOT COM and use “Receptionist” as email subject</p>

Job Title: Telesales Executive Department: Sales Location: Dubai Silicon Oasis, UAEEmployment Type: Full-time Salary: AED 3,000 – 4,000 + incentive structure Visa: Own Visa/Freelance Benefits: Medical Insurance, Annual Leave, Annual Air Ticket (as per UAE Standard law).<br>Job Summary We are seeking a motivated and results-driven Telesales Executive to generate sales by contacting potential and existing customers over the phone. The ideal candidate will have excellent communication and negotiation skills, a customer-focused approach, and the ability to achieve sales targets while maintaining strong client relationships.<br>Key Responsibilities Conduct outbound calls to potential clients across various industries in the UAE. Promote the company's recruitment, outsourcing, payroll, and HR consulting services. Generate qualified leads and schedule appointments for the Business Development team. Build and maintain a database of prospective clients. Understand client hiring needs and introduce suitable HR solutions. Follow up with potential clients through calls, emails, and Whats App. Maintain accurate records of all interactions in the CRM system. Achieve daily, weekly, and monthly call and lead generation targets. Develop and maintain strong relationships with prospective clients. Coordinate with the recruitment and business development teams to ensure smooth client onboarding. Stay updated on UAE recruitment trends, labor market developments, and competitor services. Prepare daily and weekly activity reports.<br>Requirements Bachelor's degree or Diploma in Business Administration, Marketing, or a related field.1–3 years of experience in telesales, telemarketing, lead generation, or inside sales. Experience in the UAE market is highly preferred. Excellent verbal communication and negotiation skills. Confident in making a high volume of outbound calls. Strong interpersonal and relationship-building skills. Ability to work under pressure and achieve sales targets. Basic knowledge of recruitment and HR outsourcing services is an advantage. Proficiency in Microsoft Office and CRM software.<br>Key Performance Indicators (KPIs) Number of outbound calls made per day. Lead conversion rate. Monthly sales revenue achieved. Customer follow-up and retention rate. Achievement of individual sales targets. Customer satisfaction and service quality.

<ul><li>Oversee and manage the Network Operations Center (NOC) to ensure the continuous availability and performance of critical infrastructure.</li><li>Lead incident response efforts, coordinating teams to swiftly diagnose and resolve network outages and performance degradations.</li><li>Develop and implement standard operating procedures (SOPs) for routine NOC tasks, troubleshooting, and escalation protocols.</li><li>Monitor network health, security events, and system performance using advanced monitoring tools, proactively identifying potential issues.</li><li>Collaborate with engineering and IT teams to plan and execute network changes, upgrades, and maintenance activities.</li><li>Manage communication channels during major incidents, providing clear and concise updates to stakeholders and management.</li><li>Train and mentor junior NOC staff, fostering a culture of continuous learning and skill development.</li><li>Analyze network performance data to identify trends, bottlenecks, and areas for optimization.</li><li>Maintain accurate and up-to-date documentation of network configurations, procedures, and incident logs.</li><li>Ensure compliance with security policies and industry best practices within the NOC environment.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Minimum of 5 years of experience in a Network Operations Center or similar IT infrastructure role.</li><li>Relevant certifications such as CCNA, CCNP, CompTIA Network+, or ITIL Foundation.</li><li>Deep understanding of TCP/IP, routing protocols (BGP, OSPF), switching technologies, and network security principles.</li><li>Proven experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and ticketing systems (e.g., ServiceNow, Jira).</li><li>Exceptional problem-solving and analytical skills to quickly diagnose complex network issues.</li><li>Strong leadership and team coordination abilities, especially under pressure during critical incidents.</li><li>Excellent communication and interpersonal skills, capable of liaising effectively with technical teams and non-technical stakeholders.</li><li>Ability to work flexible hours, including nights, weekends, and holidays, as required by a 24/7 NOC operation.</li><li>Proficiency in English; knowledge of Arabic is a plus.</li></ul>

Job Purpose<br><br>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.<br><br>As a Resource Coordinator within the dnata Global Contact Centre, you will provide comprehensive support to the Mission Control Team by collating and analysing information in order to produce timely reports and provide recommendations highlighting call trends and volume forecasts. In this role, you will be actively involved in the day to day operations of the Mission Control Team and proactively provide recommendations for resource requirements to ensure customer service levels are achieved across the Call Centre and retail outlets in the network.<br><br>In this role, you will;<br><br>Produce call, email and other multimedia contact volume statistics and forecasts for all departments within Commercial Contact Centres based on historical data using Emirates Group and contact centre strategy information. Provide the Resource Planning Officer with the detail to enable them to produce and maintain staff rosters and schedules. Coordinate with NPSD and all local management teams across the network in order to prepare reports to investigate specific business areas and trends. Investigate spurious service level results, report on reasons for the result and provide recommendations to avoid in the future. Develop future resource budgets across the Commercial Retail and Contact Centres based on historical events, forecasts and medium/long term trends. Recommend opportunities to Mission Control Team and all Contact Centre Managers for customer self-service enhancements and opportunities within the IVR so as to reduce calls to agents. Monitor and report on IVR usage, offer suggestions and recommend changes on system enhancements. Highlight trends on manpower related items such as staff adherence to schedule, attendance, sickness, late, absence, overtime, lieu time, leave, and provide these to local Contact Centre Managers so that any issues may be addressed in a timely manner. Independently gather and present accurate data on number and type of calls, emails and other multimedia contacts offered to and handled by EK Commercial offices across the network. Track and monitor business trends so as to identify and compare weekly, monthly and yearly performance to assist the Resource Planning Officer in looking for solutions as appropriate. Produce regular and timely reports on EK Commercial office's performance at network, contact centre, team and agent levels. Create and maintain agent skills records. Regularly communicate with the training and local management teams to ensure agent skill records are up to date and correct so as to ensure calls are routed to correctly skilled agents.<br><br>Qualification<br><br>To be considered for this role, you must meet the below requirements;<br><br>Degree or Honours (12 + 3 or equivalent) and 3 years of experience in commercial/sales. A minimum of 4 years of resource planning experience preferably within a contact centre Working knowledge of contact centre procedures and methodology. Strong analytical ability and diagnostic and problem solving skills. Ability to communicate and negotiate effectively. PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail. Genesys experience, while not essential, would be desirable<br><br>Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.<br><br>Salary & benefits<br><br>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

Ghulam Qadir<br><br>Dubai - United Arab Emirates full-time Remote<br><br>Clinical Supervisor<br><br>Employer: OPENMINDS Center (confidential)<br><br>Location: Dubai, United Arab Emirates<br><br>Apply: https://ae.jooble.org/jdp/-8144630035940618868 (via Jooble)<br><br>Date Posted: May 24, 2026<br><br>Industry: Healthcare / Mental Health / Psychology / Wellness Services<br><br>Employment Type: Full Time<br><br>Experience: Minimum 5–10 Years Post-Qualification Clinical Experience<br><br>Qualification: Master's Degree or Doctorate in Clinical Psychology, Counseling Psychology, or Equivalent (DHA Licensed or Eligible Required)<br><br>OPENMINDS Center is a leading multidisciplinary mental health and wellness facility in Dubai dedicated to delivering compassionate, evidence-based, and patient-centered psychological care. The center provides comprehensive services for children, adolescents, adults, and families through a collaborative team of mental health professionals.<br><br>The organization is currently seeking an experienced and passionate Clinical Lead for the Psychology Department to oversee clinical operations, ensure quality service delivery, and maintain compliance with DHA regulations and UAE healthcare standards.<br><br>Key Responsibilities<br><br> Oversee clinical, operational, and professional activities within the Psychology Department Ensure delivery of evidence-based psychological assessment and therapy services Supervise treatment planning, clinical governance, and quality assurance processes Lead, mentor, and evaluate psychologists, therapists, and trainees Ensure compliance with DHA regulations, ethical guidelines, and patient safety standards Participate in clinical audits, accreditation reviews, and quality improvement initiatives Monitor departmental performance, productivity, scheduling, and patient flow Collaborate with psychiatrists, allied health professionals, and external referral networks Lead CPD programs, clinical training, and DHA observership initiatives<br><br>Requirements<br><br> Master's Degree or Doctorate in Clinical Psychology, Counseling Psychology, or equivalent field DHA Eligibility or active DHA license as Clinical Psychologist is mandatory Minimum 5–10 years of clinical experience post qualification Strong leadership or supervisory experience in a clinical setting Excellent communication, leadership, and team management skills Strong knowledge of DHA healthcare regulations and clinical standards Ability to manage multidisciplinary teams and complex clinical cases Knowledge of psychological assessment and therapy methods, clinical governance, quality assurance, mental health ethics, patient safety protocols, DHA regulations, clinical supervision, and staff development practices<br><br>Posted 2026-06-21 | 1252 views<br><br>Apply Now

<ul><li><p>The incumbent is responsible for acquiring Banking Products through telemarketing.</p><p>Key Performance Areas (KPAs) & Principal Accountabilities</p><p>Tele call to potential new to bank customers to sell products using approved scripts</p><p>Answer questions about products/handling objections and completing the sales.</p><p>Updating customer information in the CRM.</p><p>Ensuring all the product features explained properly and completing the sales with no after sales complaints.</p><p>MIS & reports - Daily calls status, CRM updates, Sales data etc.</p><p>Success ratio – Offering the right products to the customers, ensure calls target for the day are met.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 6 months sales or customer service experience. Preferably Graduate Banking knowledge on credit cards preferred Should be under dependent visa (Spouse or Father)</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>• To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets<br>Responsibilities:<br>Functional Roles and Responsibilities<br>• Carry out sales in accordance to pre agreed monthly targets and budgets.<br>• Prepare/ maintain visit/ call reports/log highlighting salient features and advise the Manager of the same.<br>• Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.<br>• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.<br>• Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.<br>• Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.<br>• Ensure pre-delivery inspections and proper documentation of the sales transaction<br>• Ensure details of all vehicle transactions are accurately completed &amp; recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.<br>• Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales<br>• Ensure that the customer is aware of all available extras, accessories and warranties.<br>• Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.<br>• Provide customers with qualified advice on vehicle finance and insurance facilities.<br>• Participate in seasonal sales campaign and promotions to maximize sales penetration<br>Qualifications:<br>Education/Certification and Continued Education<br>• Degree in any discipline or through automotive vocational route<br>Years of Experience<br>• 3 – 5 year solid experience in fleet sales in the GCC market.<br>Knowledge and Skills<br>• Good knowledge of automobile sales gained through formal training or work experience. Preferably bilingual (Arabic and English)<br>• Attention to details and concern for quality<br>• Dynamic and proactive personality</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets</p><br><br>Responsibilities:<br><p><strong>Functional Roles and Responsibilities</strong></p><br><ul><li>Carry out sales in accordance to pre agreed monthly targets and budgets.&nbsp;</li><li>Prepare/ maintain visit/ call reports/log highlighting salient features and advise the Manager of the same.&nbsp;</li><li>Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.&nbsp;</li><li>Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.&nbsp;</li><li>Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.&nbsp;</li><li>Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.&nbsp;</li><li>Ensure pre-delivery inspections and proper documentation of the sales transaction&nbsp;</li><li>Ensure details of all vehicle transactions are accurately completed &amp; recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.&nbsp;</li><li>Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales&nbsp;</li><li>Ensure that the customer is aware of all available extras, accessories and warranties.&nbsp;</li><li>Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.&nbsp;</li><li>Provide customers with qualified advice on vehicle finance and insurance facilities.&nbsp;</li><li>Participate in seasonal sales campaign and promotions to maximize sales penetration</li></ul><p><strong>Qualification &amp; Experience</strong></p><br><ul><li>Degree in any discipline or through automotive vocational route</li><li>3 – 5-year solid experience in fleet sales in the GCC market.</li><li>Good knowledge of automobile sales gained through formal training or work experience. Preferably bilingual (Arabic and English)&nbsp;</li><li>Attention to details and concern for quality&nbsp;</li><li>Dynamic and proactive personality</li></ul><br>Qualifications:<br><p>.</p><br> </div>

<ul><li>Develop, implement, and maintain Quality Assurance policies, SOPs, and standards.</li><li>Conduct regular call audits, sales audits, process audits, and compliance checks.</li><li>Monitor sales calls to evaluate opening, probing, listening, professionalism, product knowledge, objection handling, and closing techniques.</li><li>Identify recurring performance and process gaps and recommend corrective actions.</li><li>Prepare daily, weekly, and monthly quality reports for management.</li><li>Track individual, Team Leader, and departmental performance against quality KPIs.</li><li>Work closely with Team Leaders and Managers to improve staff performance.</li><li>Conduct coaching, feedback sessions, and quality training based on audit findings.</li><li>Develop and monitor Performance Improvement Plans (PIPs) where required.</li><li>Ensure employees follow company policies, sales procedures, CRM/ERP requirements, and approved communication standards.</li><li>Monitor lead handling, follow-up quality, CRM updates, and customer communication.</li><li>Coordinate with Sales, Operations, HR, and Management to resolve quality-related issues.</li><li>Maintain an escalation tracker for repeated violations, complaints, and performance concerns.</li><li>Identify process inefficiencies and recommend improvements to management.</li><li>Conduct regular quality calibration sessions with Team Leaders and Managers to maintain consistent evaluation standards.</li><li>Ensure training completion and maintain appropriate quality and training records.</li><li>Monitor customer complaints and identify the root cause of recurring issues.</li><li>Prepare management presentations and reports highlighting quality trends, risks, achievements, and areas requiring improvement.</li><li>Ensure all departments maintain the required level of professionalism and service quality.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5 years of experience in Quality Assurance, Quality Management, Sales Quality, Call Centre Quality, or a related field.</li><li>Previous experience managing a Quality Team is preferred.</li><li>Strong knowledge of sales and customer service quality standards.</li><li>Excellent communication and report-writing skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Experience in conducting call audits and performance evaluations.</li><li>Strong knowledge of CRM/ERP systems, reporting, and quality dashboards.</li><li>Excellent coaching and training skills.</li><li>Strong understanding of SOP implementation and compliance monitoring.</li><li>Ability to handle confidential and sensitive employee performance matters professionally.</li><li>Strong leadership, decision-making, and escalation-management skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>• To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets<br>Responsibilities:<br>Functional Roles and Responsibilities<br>• Carry out sales in accordance to pre agreed monthly targets and budgets.<br>• Prepare/ maintain visit/ call reports/log highlighting salient features and advise the Manager of the same.<br>• Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.<br>• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.<br>• Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.<br>• Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.<br>• Ensure pre-delivery inspections and proper documentation of the sales transaction<br>• Ensure details of all vehicle transactions are accurately completed &amp; recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.<br>• Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales<br>• Ensure that the customer is aware of all available extras, accessories and warranties.<br>• Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.<br>• Provide customers with qualified advice on vehicle finance and insurance facilities.<br>• Participate in seasonal sales campaign and promotions to maximize sales penetration<br>Qualifications:<br>Education/Certification and Continued Education<br>• Degree in any discipline or through automotive vocational route<br>Years of Experience<br>• 3 – 5 year solid experience in fleet sales in the GCC market.<br>Knowledge and Skills<br>• Good knowledge of automobile sales gained through formal training or work experience. Preferably bilingual (Arabic and English)<br>• Attention to details and concern for quality<br>• Dynamic and proactive personality</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>• To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets<br>Responsibilities:<br>Functional Roles and Responsibilities<br>• Carry out sales in accordance to pre agreed monthly targets and budgets.<br>• Prepare/ maintain visit/ call reports/log highlighting salient features and advise the Manager of the same.<br>• Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.<br>• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.<br>• Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.<br>• Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.<br>• Ensure pre-delivery inspections and proper documentation of the sales transaction<br>• Ensure details of all vehicle transactions are accurately completed &amp; recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.<br>• Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales<br>• Ensure that the customer is aware of all available extras, accessories and warranties.<br>• Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.<br>• Provide customers with qualified advice on vehicle finance and insurance facilities.<br>• Participate in seasonal sales campaign and promotions to maximize sales penetration<br>Qualifications:<br>Education/Certification and Continued Education<br>• Degree in any discipline or through automotive vocational route<br>Years of Experience<br>• 3 – 5 year solid experience in fleet sales in the GCC market.<br>Knowledge and Skills<br>• Good knowledge of automobile sales gained through formal training or work experience. Preferably bilingual (Arabic and English)<br>• Attention to details and concern for quality<br>• Dynamic and proactive personality</span> </div>

Job Description<br>Experience in managing and operating data center networks (ACI), running and managing virtual servers (VMware ESXi, Hyper-V), installing and updating server operating systems, and managing systems across public, private, and hybrid cloud environments. <br>Minimum Requirements<br>Experience: Minimum of 2 years of experience in the same field. National Service: Must be completed, and at a satisfactory level indicating physical fitness Physical Fitness: Candidates must be fit and capable of fulfilling the job requirements Bachelor’s Degree.