Call Center Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Contact Centre Agent – Arabic Speaker Location: Dubai, UAEContract: 3 Months Industry: Retail / E-commerce Salary: AED 4,500–4,800 per month Joining: Immediate Language: Arabic & English – Mandatory<br>We are looking for an Arabic-speaking Contact Centre Agent with retail or e-commerce experience to support customers across calls, emails, and live chat.<br>Key Responsibilities Handle inbound and outbound customer calls, emails, and live chats. Assist customers with product availability, pricing, specifications, colours, sizes, and promotions. Support e-commerce orders, order tracking, payments, and delivery-related queries. Coordinate with stores, warehouse, logistics, and delivery teams for order resolution. Manage customer requests related to returns, exchanges, refunds, cancellations, and warranty claims. Resolve complaints including delayed deliveries, damaged products, missing items, and incorrect orders. Guide customers on online shopping, account queries, payment processes, and website navigation. Provide information on stores, operating hours, stock availability, and promotions. Maintain accurate customer interactions and case updates in the CRM / ticketing system. Follow up with customers and ensure timely resolution and customer satisfaction.<br>Candidate Requirements Fluent Arabic and English – spoken and written. Minimum 1 year of experience in Retail / E-commerce Customer Service. Experience handling voice and non-voice customer interactions. Good understanding of online orders, deliveries, returns, refunds, and customer complaints. Strong communication and customer-handling skills. Experience using CRM / ticketing systems preferred. Candidates requiring visa sponsorship. Immediate availability is mandatory.<br>Key Skills Arabic Customer Service | Contact Centre | Call Centre | Arabic Speaker | Bilingual Customer Service | Inbound Calls | Outbound Calls | Live Chat Support | Email Support | Retail Customer Service | E-commerce Support | Order Management | Order Tracking | Delivery Coordination | Returns & Refunds | Exchange Management | Complaint Resolution | Customer Experience | CRM | Ticketing Systems | Customer Engagement | After-Sales Support | Online Shopping Support | Payment Queries | Logistics Coordination | CSAT | Escalation Management | Customer Retention | English Communication | Arabic Communication

Our client is a prestigious global automotive brand renowned for delivering exceptional customer experiences and setting industry benchmarks in innovation, quality, and premium service. As part of its continued growth and customer-centric transformation, our client is seeking an experienced Customer Relationship Centre (CRC) Team Leader to lead regional customer service operations, drive operational excellence, and champion continuous improvement across multiple markets. Role Purpose The CRC Team Leader will be responsible for leading a high-performing Customer Relationship Centre team, ensuring exceptional service delivery, driving strategic customer experience initiatives, and improving operational performance across the regional retailer network. This role combines people leadership, customer experience management, project delivery, and process improvement to enhance customer satisfaction while supporting business objectives.<br>Key Responsibilities<br>Operational Leadership Lead, coach, and develop the CRC team to deliver exceptional customer service. Drive operational efficiency through workflow optimisation and resource planning. Monitor team performance against agreed KPIs and SLAs. Manage customer goodwill budgets and related reporting. Support the retailer network in delivering best-in-class customer experiences. Foster strong relationships between customers and the retailer network. Strategic Management Analyse customer service trends and provide insights to senior management. Partner with regional market teams to address market-specific opportunities and challenges. Lead digital transformation and customer service improvement initiatives. Drive continuous improvement and operational excellence across the regional CRC network. Collaborate closely with Sales, Marketing, and Brand teams. Customer Experience Oversee complex customer cases and high-priority escalations. Manage mystery shopping programmes and service quality initiatives. Implement customer feedback-driven improvements. Drive adoption of new customer communication channels and digital engagement tools. Process & Systems Lead CRM enhancements and deployment initiatives. Optimise customer case management processes. Develop and implement standard operating procedures. Promote adoption of digital tools and best practices across markets.<br>Key Performance Indicators Customer Satisfaction (CSAT) Case Closure Time First Contact Resolution Call Quality Scores Average Handling Time Service Level Compliance Call Abandonment Rate Outbound Call Performance Digital Customer Engagement Customer Case Throughput Requirements Minimum 5 years' experience within a Customer Relationship Centre or Customer Experience environment. Proven experience leading customer service teams. Strong analytical and problem-solving skills. Experience managing digital transformation or process improvement projects. Excellent stakeholder management skills across multiple markets. Fluent in English and preferably in Arabic. Experience using CRM platforms and customer service technologies. Knowledge of premium automotive customer service operations is highly desirable. Strong communication, organisational, and time management skills. Results-driven with the ability to work independently in a fast-paced environment.<br>What Our Client Offers<br>Opportunity to join a prestigious automotive brand with a strong regional presence. Leadership role influencing customer experience strategy across multiple markets. Exposure to large-scale customer transformation and digital initiatives. Competitive compensation and benefits package. Professional development and career growth opportunities within an internationally recognised automotive organisation. Experience in events management, activations, or creative production, including end-to-end project oversight from concept through execution. Team leadership capabilities, including task delegation, performance monitoring, coaching, and conflict resolution. Excellent communication and interpersonal skills, with proficiency in presenting ideas, managing expectations, and collaborating across disciplines. Solid organizational and time-management skills, with attention to detail and a focus on delivering accurate, high-quality work under tight deadlines. Comfort with technology and event-related tools or platforms; ability to quickly learn new systems and workflows. Relevant bachelor’s degree (e.g., Marketing, Communications, Business, Events Management) or equivalent professional experience. Previous experience in the Middle East market and fluency in English; Arabic language skills are an advantage.<br>Note: Only candidates with experience in the automotive industry will be considered. Interested candidates may email their cv to chitra@marketingeye.ae<br>Hiring #Now Hiring #Dubai Jobs #UAEJobs #Customer Experience #Customer Service #CRCTeam Leader #Team Leader #Automotive Jobs #Luxury Automotive #Leadership #CRM #Career Opportunity #Jobs InDubai #Marketing Eye #Middle East Jobs

Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Role:<br>Lead and manage the Customer Engagement Center (CEC) across Nissan, Infiniti, Renault, Auto Central, Leasing and CPOV, overseeing voice, non-voice and digital customer interactions. The role is responsible for delivering a consistent, high-quality customer experience through operational excellence, performance management, technology, data analytics and continuous process improvement.<br>Core Responsibilities:<br>Develop and implement the CEC strategy across all brands and customer interaction channels, including voice, Whats App, live chat, social media and digital platforms. Lead and manage a team of 23 employees, covering performance management, workforce planning, coaching, training, engagement and talent development. Drive operational performance against key CEC KPIs, including service levels, response times, quality, customer satisfaction and digital response SLAs. Oversee customer complaints, escalations and service recovery, ensuring timely resolution and root-cause analysis. Use AI speech analytics, Voice of Customer (VOC) insights and performance data to identify customer pain points and drive service and process improvements. Manage digital engagement and community channels, ensuring timely responses, accurate information and consistent brand communication. Develop dashboards and performance reports, providing actionable insights to Sales, Aftersales, Marketing and senior leadership. Partner with IT and external vendors to maintain and enhance CEC systems, CRM, telephony, IVR, digital platforms and analytics tools. Continuously improve SOPs, workflows, call scripts and processes to improve efficiency and customer experience. Work closely with Sales, Aftersales, CX, Marketing and other stakeholders to align CEC operations with broader business objectives and customer experience strategy. Ensure compliance with UAE data protection requirements, internal policies and applicable regulatory standards.<br>Background & Experience:<br>5–7 years of relevant experience, including at least 2 years in a managerial role. Bachelor's or Master's degree in Business Administration, Psychology or a related field preferred. Technical Diploma or equivalent experience may also be considered. Strong experience in customer engagement, contact center operations, customer experience or a related environment. Strong understanding of modern communication channels and the digital marketing ecosystem. Proven customer retention and customer experience mindset. Experience managing and developing teams, with the ability to handle complex and culturally diverse stakeholder relationships. Strong data analysis, reporting, problem-solving and critical-thinking skills. Strong leadership, collaboration and project management capabilities. Professional certification is preferred. Knowledge or training in CX strategy, journey mapping, data analytics, crisis and conflict management, Agile/Lean methodologies and speech analytics is advantageous.

Job Location:<br><br>Anantara The Palm Dubai Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Key Duties And Responsibilities<br><br>Employees at Anantara the Palm always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:<br><br>Clearly understand the concept of guest services centre being the one point of contact for guests. Ensure adherence to proper and prompt handling of calls, prompt handling of all guest requests through FCS e-connect, message handling, compliance with request as per LAOP and usage of standard phraseology Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service centre area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day-to-day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

About The Client<br><br>Our client is a well-established wellness and wellbeing centre in Dubai offering a holistic range of experiences focused on mental, emotional and physical wellbeing. The centre brings together experienced practitioners and a diverse range of wellness modalities, therapies, workshops and group experiences. Its offering extends beyond individual wellness to include corporate wellness programmes and customised experiences for organisations. The environment is designed to provide clients with a welcoming, professional and supportive space for personal growth, wellbeing and transformation.<br><br>About The Role<br><br>We are looking for an experienced Wellness Centre Manager to oversee the day-to-day operations of a premium wellness centre in Dubai.<br><br>The ideal candidate will have strong experience managing a wellness centre, spa, health club, hospitality, lifestyle or similar customer-focused environment. You will be responsible for ensuring smooth centre operations, maintaining high service standards, managing teams and practitioners, enhancing the client experience and supporting the commercial performance of the centre.<br><br>Key Responsibilities<br><br> Manage the day-to-day operations of the wellness centre and ensure smooth and efficient functioning. Lead, supervise and coordinate centre staff, therapists, practitioners and support teams. Ensure consistently high standards of customer service and client experience. Manage client appointments, schedules, bookings and centre activities. Coordinate with practitioners and ensure effective utilisation of available services and resources. Handle client enquiries, feedback and complaints professionally and ensure timely resolution. Monitor centre performance, revenue, bookings, customer retention and other relevant KPIs. Support business development, sales, promotions, events and corporate wellness activities. Ensure the centre is maintained to high standards of cleanliness, presentation, safety and professionalism. Develop and maintain strong relationships with clients, practitioners, suppliers and business partners. Ensure operational policies and procedures are consistently followed. Identify opportunities to improve services, client satisfaction and operational efficiency. Prepare regular operational and performance reports for management. Ensure compliance with company policies and applicable UAE regulations<br><br>Requirements<br><br>Requirements<br><br> Proven experience in managing a wellness centre, spa, health club, hospitality, lifestyle, healthcare or similar customer-facing business. Strong operational and people-management experience. Excellent customer service and relationship-management skills. Strong commercial awareness with experience managing revenue, KPIs and business performance. Experience managing multidisciplinary teams and/or independent practitioners. Excellent communication, organisation and problem-solving skills. Professional, confident and customer-focused personality. Ability to work in a fast-paced, premium service environment. Arabic speaker is mandatory. Previous experience in the UAE is strongly preferred<br><br>Benefits<br><br>What We Offer<br><br> AED 15,000 - 20,000 monthly base salary Other benefits in accordance with UAE Labour Law and company internal policy. Opportunity to lead operations within a growing and professionally positioned wellness environment

<ul><li><p>Perform daily data entry and maintain accurate records of all service related activities.</p></li><li><p>Review, analyze, and maintain daily, weekly, and monthly service center reports.</p></li><li><p>Monitor service center KPIs and identify discrepancies, trends, and areas requiring improvement.</p></li><li><p>Ensure all reports are accurate, complete, and submitted on time.</p></li><li><p>Review service center case updates and verify that all information is correctly recorded in the system.</p></li><li><p>Conduct data analysis and provide operational insights to support decision-making.</p></li><li><p>Coordinate with service centers to ensure compliance with reporting standards and operational procedures.</p></li><li><p>Perform physical stock handling, stock verification, and inventory reconciliation.</p></li><li><p>Support inventory audits and ensure alignment between physical stock and system records.</p></li><li><p>Maintain proper documentation and filing of operational records.</p></li><li><p>Assist in monitoring spare parts movement, stock availability, and inventory accuracy.</p></li><li><p>Support daily operational activities and ensure compliance with company policies and service standards.</p></li><li><p>Prepare management reports, dashboards, and presentations using Excel.</p></li><li><p>Follow up with internal and external stakeholders to ensure timely completion of assigned tasks and reporting requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong proficiency in Microsoft Excel (Pivot Tables, XLOOKUP, formulas, data analysis, reporting, and dashboards).</p></li><li><p>Previous experience in a service center, aftersales, or operations environment.</p></li><li><p>Strong analytical and problem solving skills.</p></li><li><p>Excellent attention to detail and organizational skills.</p></li><li><p>Ability to manage multiple tasks and meet deadlines.</p></li><li><p>Good communication skills and the ability to coordinate with different stakeholders.</p></li></ul>

*** Open to relocation*** Strong international travel eligibility required due to frequent travel<br>We are seeking an experienced Data Centre Design Director to lead the design and delivery of complex, large-scale data centre projects in Dubai. The ideal candidate will have a strong Mechanical or Electrical Engineering educational background, combined with extensive hands-on experience managing and delivering multiple data centre projects. This is a senior leadership position requiring deep technical knowledge, strong project management capabilities, and proven experience leading multidisciplinary teams across RIBA Stages 0–7.<br>Key Responsibilities Lead the design and technical delivery of multiple data centre projects simultaneously. Manage projects across RIBA Stages 0–7, from strategic definition and concept through detailed design, construction, commissioning, handover, and close-out. Provide technical and strategic leadership throughout the project lifecycle. Lead multidisciplinary teams across mechanical, electrical, architectural, structural, and specialist engineering disciplines. Oversee the development and coordination of critical MEP systems, including power, cooling, HVAC, electrical distribution, backup power, and associated infrastructure. Ensure designs meet client requirements, technical standards, statutory regulations, and data centre performance and resilience requirements. Act as a senior technical and strategic point of contact for clients, consultants, contractors, and other stakeholders. Manage design programmes, resources, budgets, risks, deliverables, and project milestones. Review and approve technical designs, specifications, calculations, drawings, and construction documentation. Identify and resolve technical and design coordination issues throughout the project lifecycle. Support procurement, tendering, construction, testing, commissioning, and handover activities. Ensure quality, technical compliance, constructability, and design integrity across all project stages. Lead, mentor, and develop technical and design teams. Support business development, client presentations, technical proposals, and the growth of the company's data centre portfolio.<br>Requirements Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, or a closely related engineering discipline – mandatory. Professional engineering qualification or chartership is highly desirable. Proven senior-level experience in data centre design and project management. Demonstrable experience managing and delivering multiple data centre projects, ideally across different project sizes and stages. Strong practical knowledge and experience across RIBA Stages 0–7. Extensive experience with MEP systems within mission-critical/data centre environments. Strong understanding of data centre electrical and mechanical infrastructure, including power distribution, cooling systems, HVAC, UPS, generators, redundancy, resilience, and critical infrastructure. Proven experience leading multidisciplinary engineering and design teams. Strong project management skills covering programme, budget, resources, risk, quality, and delivery. Excellent client-facing, stakeholder management, and communication skills. Ability to provide senior technical direction while maintaining a strong commercial and project-delivery focus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b>Overview<p>The Technical Director – Data Centres is the senior technical authority for Multidisciplinary engineering services associated with Data Centre projects across the Middle East region.</p><br><p>The role is responsible for ensuring technical excellence, design quality, governance compliance, innovation, digital delivery and successful project execution across all stages of the project lifecycle. The position provides leadership to project teams, supports strategic client engagement, leads technical input into major pursuits and serves as a trusted advisor to clients and internal stakeholders.</p><br><p>In addition to project delivery responsibilities, the role is accountable for supporting the development and expansion of AtkinsRéalis' Data Centre market sector in partnership with the Market Director. This includes sector strategy development, client engagement, market intelligence, thought leadership, capability building and work-winning support.</p><br><p>The Technical Director is expected to be recognised both internally and externally as a subject matter expert in mission-critical facilities and to contribute to the growth and reputation of AtkinsRéalis as a leading Data Centre engineering consultant.</p><br>Your role<p><b>Technical Leadership &amp; Engineering Excellence</b></p><br><ul><li>Act as the highest level of technical authority for on Data Centre projects.</li><li>Provide strategic technical direction for hyperscale, colocation, enterprise and edge Data Centre developments.</li><li>Review and approve major engineering strategies, design philosophies and technical solutions.</li><li>Lead resolution of complex technical challenges, constructability issues and multidisciplinary coordination matters.</li><li>Ensure designs achieve optimum levels of resilience, reliability, maintainability, energy efficiency and operational flexibility.</li><li>Support projects through design reviews, assurance gates and independent technical audits.</li><li>Promote best practice engineering methodologies and continuous improvement across project teams.</li><li>Champion technical excellence and innovation throughout the project lifecycle.</li></ul><p><b>Design Governance &amp; Quality Assurance</b></p><br><ul><li>Ensure compliance with AtkinsRéalis quality management processes, technical governance frameworks and OCRA requirements.</li><li>Lead peer reviews, technical audits and independent design verifications.</li><li>Maintain alignment with applicable international standards, local authority regulations and client requirements.</li><li>Monitor technical risks and develop mitigation strategies.</li><li>Ensure lessons learned are captured and incorporated into future project delivery.</li><li>Act as technical signatory for major deliverables where delegated authority permits.</li></ul><p><b>Data Centre Subject Matter Expertise</b></p><br><ul><li>Provide specialist expertise in mission-critical building systems including:</li><li>Civil, Architectural and Structural envelope.</li><li>Power generation and distribution systems.</li><li>UPS systems and battery technologies.</li><li>Cooling and thermal management systems.</li><li>Water conservation and sustainability solutions.</li><li>Fire protection and life safety systems.</li><li>Building Management Systems (BMS).</li><li>Data Centre Infrastructure Management (DCIM).</li><li>Security and critical communications systems.</li><li>Maintain awareness of emerging technologies and industry trends affecting Data Centre design and operation.</li><li>Promote adoption of innovative solutions that improve performance, resilience and sustainability.</li></ul><p><b>Market Sector Development</b></p><br><ul><li>Working jointly with the Market Director:</li><li>Support development and implementation of the regional Data Centre market strategy.</li><li>Identify emerging opportunities and growth areas within the mission-critical sector.</li><li>Build and maintain relationships with hyperscale operators, colocation providers, investors, developers and technology partners.</li><li>Participate in executive client engagement programmes.</li><li>Represent AtkinsRéalis at industry forums, conferences and sector events.</li><li>Develop sector-specific marketing material, thought leadership publications and technical papers.</li><li>Contribute to annual business planning, forecasting and pipeline development.</li><li>Support strategic account planning and key client relationship management.</li><li>Help position AtkinsRéalis as a preferred engineering advisor within the Data Centre market.</li></ul><p><b>Work Winning &amp; Client Development</b></p><br><ul><li>Lead technical input for strategic pursuits and major bids.</li><li>Develop compelling technical methodologies and delivery strategies.</li><li>Participate in bid/no bid assessments and opportunity reviews.</li><li>Support fee development, risk assessments and resource planning activities.</li><li>Prepare and deliver client presentations and interview submissions.</li><li>Provide technical leadership during proposal development activities.</li><li>Support contract negotiations and technical clarifications where required.</li></ul><p><b>Project Delivery Leadership</b></p><br><ul><li>Provide technical oversight across multiple commissions simultaneously.</li><li>Support Project Directors and Project Managers in delivering successful outcomes.</li><li>Ensure projects are delivered safely, profitably and in accordance with client requirements.</li><li>Review project performance, technical risks and resource requirements.</li><li>Assist in resolving project issues that may impact programme, quality or commercial performance.</li><li>Support strategic decisions on complex or high-risk projects.</li></ul><p><b>Digital Engineering &amp; Innovation</b></p><br><ul><li>Drive adoption of digital engineering methodologies within the Data Centre sector.</li><li>Promote BIM, Digital Twin and data-centric delivery approaches.</li><li>Support implementation of automation, AI-enabled workflows and advanced analytical tools.</li><li>Champion innovation initiatives that improve project delivery efficiency and design quality.</li><li>Collaborate with digital delivery leaders to establish industry-leading technical practices.</li></ul><p><b>Sustainability &amp; Future Ready Design</b></p><br><ul><li>Champion sustainable and resilient Data Centre design principles.</li><li>Support implementation of decarbonisation strategies and Net Zero objectives.</li><li>Promote efficient energy and water utilisation solutions.</li><li>Encourage adoption of circular economy principles where appropriate.</li><li>Guide project teams in achieving client sustainability targets and recognised sustainability certifications.</li></ul><p><b>People Leadership &amp; Capability Development</b></p><br><ul><li>Mentor and develop senior engineering staff and future leaders.</li><li>Support succession planning.</li><li>Assist in recruitment, retention and workforce planning activities.</li><li>Foster a culture of collaboration, inclusion, accountability and continuous learning.</li><li>Contribute to talent reviews and career development discussions.</li><li>Promote knowledge sharing across the regional and global Data Centre communities.</li></ul>About you<p><b>Key Accountabilities</b></p><br><ul><li>The role holder shall be accountable for:</li><li>Technical quality of Data Centre engineering outputs.</li><li>Technical governance compliance and risk management.</li><li>Successful delivery of major and complex Data Centre projects.</li><li>Growth of AtkinsRéalis' technical reputation within the market.</li><li>Development of Data Centre sector capability and market presence.</li><li>Contribution to sector revenue growth and work winning.</li><li>Technical development and mentoring of engineering teams.</li><li>Adoption of innovation and digital delivery initiatives.</li></ul><p><b>Education</b></p><br><ul><li>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering or related discipline.</li><li>Master's Degree desirable.</li></ul><p><b>Professional Qualifications</b></p><br><ul><li>Chartered Engineer status (CEng, PE or equivalent recognised institution).</li><li>Membership of a relevant professional institution such as CIBSE, IET, IEEE, ASHRAE or equivalent.</li></ul><p><b>Experience</b></p><br><ul><li>Typically 20+ years post-graduate experience.</li><li>Significant experience delivering mission-critical or Data Centre projects.</li><li>Proven record of leadership within a major international consultancy.</li><li>Demonstrated capability managing complex multidisciplinary engineering teams.</li><li>Strong client-facing and stakeholder management experience.</li><li>Evidence of successful work-winning and business development activities.</li></ul><p><b>Technical Knowledge</b></p><br><ul><li>Demonstrable knowledge of:</li><li>Uptime Institute principles.</li><li>TIA-942.</li><li>ASHRAE Data Centre guidance.</li><li>NFPA standards.</li><li>IEC and IEEE standards.</li><li>High-voltage and low-voltage electrical systems.</li><li>Critical cooling technologies.</li><li>Resilience and redundancy strategies.</li><li>Sustainability and energy optimisation approaches.</li></ul><p><b>Leadership Competencies</b></p><br><ul><li>Strategic thinking.</li><li>Commercial awareness.</li><li>Client focus.</li><li>Technical authority and influence.</li><li>Decision making under uncertainty.</li><li>Collaboration and stakeholder management.</li><li>Coaching and talent development.</li><li>Innovation and change leadership.</li></ul><p><b>Success Measures</b></p><br><ul><li>Delivery of technically compliant and high-quality project outcomes.</li><li>Positive client feedback and repeat business.</li><li>Growth in Data Centre market share and pipeline.</li><li>Achievement of work-winning targets.</li><li>Strong safety and quality performance.</li><li>Development and retention of high-performing technical teams.</li><li>Increased adoption of digital and innovative delivery practices.</li><li>Recognition of AtkinsRéalis as a leading Data Centre engineering consultant in the region.</li></ul><span>Rewards &amp; benefits</span><p><span>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</span></p><br><p><span>This includes:</span></p><br><ul><li>Tax-free salary.</li><li>Life insurance coverage.</li><li>Medical insurance.</li><li>Annual leave balance.</li><li>Company gratuity scheme.</li><li>Discretionary bonus program.</li><li>Annual flight contribution.</li><li>Transportation &amp; housing allowances.</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p><span>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</span></p><br><span>About AtkinsRéalis</span><p><span>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. </span></p><br><p><span>Find out more.</span></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

Overview<br><br>The Technical Director – Data Centres is the senior technical authority for Multidisciplinary engineering services associated with Data Centre projects across the Middle East region.<br><br>The role is responsible for ensuring technical excellence, design quality, governance compliance, innovation, digital delivery and successful project execution across all stages of the project lifecycle. The position provides leadership to project teams, supports strategic client engagement, leads technical input into major pursuits and serves as a trusted advisor to clients and internal stakeholders.<br><br>In addition to project delivery responsibilities, the role is accountable for supporting the development and expansion of Atkins Réalis' Data Centre market sector in partnership with the Market Director. This includes sector strategy development, client engagement, market intelligence, thought leadership, capability building and work-winning support.<br><br>The Technical Director is expected to be recognised both internally and externally as a subject matter expert in mission-critical facilities and to contribute to the growth and reputation of Atkins Réalis as a leading Data Centre engineering consultant.<br><br>Your role<br><br>Technical Leadership & Engineering Excellence<br><br>Act as the highest level of technical authority for on Data Centre projects. Provide strategic technical direction for hyperscale, colocation, enterprise and edge Data Centre developments. Review and approve major engineering strategies, design philosophies and technical solutions. Lead resolution of complex technical challenges, constructability issues and multidisciplinary coordination matters. Ensure designs achieve optimum levels of resilience, reliability, maintainability, energy efficiency and operational flexibility. Support projects through design reviews, assurance gates and independent technical audits. Promote best practice engineering methodologies and continuous improvement across project teams. Champion technical excellence and innovation throughout the project lifecycle.<br><br>Design Governance & Quality Assurance<br><br>Ensure compliance with Atkins Réalis quality management processes, technical governance frameworks and OCRA requirements. Lead peer reviews, technical audits and independent design verifications. Maintain alignment with applicable international standards, local authority regulations and client requirements. Monitor technical risks and develop mitigation strategies. Ensure lessons learned are captured and incorporated into future project delivery. Act as technical signatory for major deliverables where delegated authority permits.<br><br>Data Centre Subject Matter Expertise<br><br>Provide specialist expertise in mission-critical building systems including:Civil, Architectural and Structural envelope. Power generation and distribution systems. UPS systems and battery technologies. Cooling and thermal management systems. Water conservation and sustainability solutions. Fire protection and life safety systems. Building Management Systems (BMS). Data Centre Infrastructure Management (DCIM). Security and critical communications systems. Maintain awareness of emerging technologies and industry trends affecting Data Centre design and operation. Promote adoption of innovative solutions that improve performance, resilience and sustainability.<br><br>Market Sector Development<br><br>Working jointly with the Market Director:Support development and implementation of the regional Data Centre market strategy. Identify emerging opportunities and growth areas within the mission-critical sector. Build and maintain relationships with hyperscale operators, colocation providers, investors, developers and technology partners. Participate in executive client engagement programmes. Represent Atkins Réalis at industry forums, conferences and sector events. Develop sector-specific marketing material, thought leadership publications and technical papers. Contribute to annual business planning, forecasting and pipeline development. Support strategic account planning and key client relationship management. Help position Atkins Réalis as a preferred engineering advisor within the Data Centre market.<br><br>Work Winning & Client Development<br><br>Lead technical input for strategic pursuits and major bids. Develop compelling technical methodologies and delivery strategies. Participate in bid/no bid assessments and opportunity reviews. Support fee development, risk assessments and resource planning activities. Prepare and deliver client presentations and interview submissions. Provide technical leadership during proposal development activities. Support contract negotiations and technical clarifications where required.<br><br>Project Delivery Leadership<br><br>Provide technical oversight across multiple commissions simultaneously. Support Project Directors and Project Managers in delivering successful outcomes. Ensure projects are delivered safely, profitably and in accordance with client requirements. Review project performance, technical risks and resource requirements. Assist in resolving project issues that may impact programme, quality or commercial performance. Support strategic decisions on complex or high-risk projects.<br><br>Digital Engineering & Innovation<br><br>Drive adoption of digital engineering methodologies within the Data Centre sector. Promote BIM, Digital Twin and data-centric delivery approaches. Support implementation of automation, AI-enabled workflows and advanced analytical tools. Champion innovation initiatives that improve project delivery efficiency and design quality. Collaborate with digital delivery leaders to establish industry-leading technical practices.<br><br>Sustainability & Future Ready Design<br><br>Champion sustainable and resilient Data Centre design principles. Support implementation of decarbonisation strategies and Net Zero objectives. Promote efficient energy and water utilisation solutions. Encourage adoption of circular economy principles where appropriate. Guide project teams in achieving client sustainability targets and recognised sustainability certifications.<br><br>People Leadership & Capability Development<br><br>Mentor and develop senior engineering staff and future leaders. Support succession planning. Assist in recruitment, retention and workforce planning activities. Foster a culture of collaboration, inclusion, accountability and continuous learning. Contribute to talent reviews and career development discussions. Promote knowledge sharing across the regional and global Data Centre communities.<br><br>About You<br><br>Key Accountabilities<br><br>The role holder shall be accountable for:Technical quality of Data Centre engineering outputs. Technical governance compliance and risk management. Successful delivery of major and complex Data Centre projects. Growth of Atkins Réalis' technical reputation within the market. Development of Data Centre sector capability and market presence. Contribution to sector revenue growth and work winning. Technical development and mentoring of engineering teams. Adoption of innovation and digital delivery initiatives.<br><br>Education<br><br>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering or related discipline. Master's Degree desirable.<br><br>Professional Qualifications<br><br>Chartered Engineer status (CEng, PE or equivalent recognised institution). Membership of a relevant professional institution such as CIBSE, IET, IEEE, ASHRAE or equivalent.<br><br>Experience<br><br>Typically 20+ years post-graduate experience. Significant experience delivering mission-critical or Data Centre projects. Proven record of leadership within a major international consultancy. Demonstrated capability managing complex multidisciplinary engineering teams. Strong client-facing and stakeholder management experience. Evidence of successful work-winning and business development activities.<br><br>Technical Knowledge<br><br>Demonstrable knowledge of:Uptime Institute principles. TIA-942. ASHRAE Data Centre guidance. NFPA standards. IEC and IEEE standards. High-voltage and low-voltage electrical systems. Critical cooling technologies. Resilience and redundancy strategies. Sustainability and energy optimisation approaches.<br><br>Leadership Competencies<br><br>Strategic thinking. Commercial awareness. Client focus. Technical authority and influence. Decision making under uncertainty. Collaboration and stakeholder management. Coaching and talent development. Innovation and change leadership.<br><br>Success Measures<br><br>Delivery of technically compliant and high-quality project outcomes. Positive client feedback and repeat business. Growth in Data Centre market share and pipeline. Achievement of work-winning targets. Strong safety and quality performance. Development and retention of high-performing technical teams. Increased adoption of digital and innovative delivery practices. Recognition of Atkins Réalis as a leading Data Centre engineering consultant in the region.<br><br>Rewards & benefits<br><br>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.<br><br>This Includes<br><br>Tax-free salary. Life insurance coverage. Medical insurance. Annual leave balance. Company gratuity scheme. Discretionary bonus program. Annual flight contribution. Transportation & housing allowances. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.<br><br>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<br><br>About Atkins Réalis<br><br>We're Atkins Réalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.<br><br>Find out more.

<ul><li><p> Perioperative Care Deliver safe and effective perioperative nursing care. Prepare operating theatres, instruments, equipment, and consumables. Support surgeons and anaesthetists during surgical procedures. Conduct patient assessments and maintain accurate documentation. Monitor patients throughout the perioperative journey. Surgical Support Scrub and circulate during procedures. Anticipate surgical team requirements. Ensure surgical safety checklist compliance. Maintain sterile fields and infection prevention standards. Clinical Quality Adhere to DHA standards, infection control policies, and patient safety protocols. Participate in audits, quality improvement activities, and continuing education programmes. Support theatre stock management and equipment maintenance.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>DHA Licensed Registered Nurse. Bachelor of Science in Nursing (BSN) or equivalent recognised qualification. Current BLS Certification. ACLS certification preferred. Minimum 5 years' Operating Theatre experience. Scrub or circulating theatre experience. Experience within an acute care hospital, surgical centre, or day surgery environment. Strong understanding of perioperative nursing and infection prevention. Excellent communication and teamwork skills. Experience using EMR systems and clinical documentation platforms. Highly Preferred Experience supporting multiple surgical specialties. Day Surgery Centre experience. UAE healthcare experience. Scrub and circulating experience. Immediate availability.</p></li></ul>

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.<br><br>As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.<br><br><ul><li>Perform hands on activities related to Heat Exchanger reconditioning including disassembly, inspection, cleaning, dye checking, gluing of gaskets, assembly, and pressure testing of the GPHE and WHE units. </li><li>Execute repairs and reconditioning of equipment in service center according to specifications, repair manuals and the defined job scope. </li><li>Able to go extra mile in fulfilling our customer requirements for on time execution of jobs &amp; willing to work extended hours. </li><li>Ensure that jobs are executed according to importance in close cooperation with sales and that deviations are reported quickly. </li><li>Use all required PPE in accordance with the job-specific hazards and safety requirements. </li><li>Maintain high standards of housekeeping (5S) in the workshop. </li><li>Support continuous improvement (ALPS) initiatives to improve productivity and quality. </li><li>Perform all reconditioning and repair activities in accordance with the approved procedures and work instructions (SOP). </li><li>Coordinate incoming and outgoing service jobs within the Service Center. </li><li>Attend organized training courses as instructed, which will be a part of Personnel Development program. </li><li>Prepare and submit service reports, inspection records, and delivery documents accurately and on time at each stage of the job. </li><li>Secure a strong HSE and quality culture within the Service Centre. </li><li>Support incident reporting by documenting and escalating all safety incidents, near misses, and unsafe conditions in a timely manner. </li><li>Foster a strong safety culture by encouraging proactive reporting and continuous improvement in HSE performance. </li><li>You will also be required to support Field Service activities at customers locations if requested. <br><br></li></ul>An ideal candidate must have<br><br><ul><li>Diploma or ITI in Mechanical Engineering, Mechanical Maintenance, or a related technical discipline. </li><li>5 to 10 years’ experience in industrial maintenance, service centers, or manufacturing workshops. </li><li>Knowledge of Alfa Laval products, especially heat exchangers, would be an advantage. </li><li>Possession of welding certifications and practical experience will be an added benefit </li><li>A safety-driven professional who consistently adheres to industry and company standards. <br><br></li></ul>Why should you apply<br><br><ul><li>We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. </li><li>Exciting place to build a global network with different nationalities to mingle and to learn. </li><li>Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Talent Readiness Hub Director <p>Location: Abu Dhabi</p><br> <p>Reporting to: CHRO</p><br> <p>Subordinates: 2-3</p><br> Role overview <p>I am currently partnering with one of the largest and most prestigious investment groups in the region on a highly strategic senior leadership appointment.</p><br> <p>We are looking for a Talent Readiness Hub Director to build and lead a centralised Talent Readiness Hub, supporting the assessment and development of senior leadership talent across a diverse investment portfolio.</p><br> <p>This is a newly established, high-impact function with responsibility for shaping how executive and leadership talent is assessed across the organisation and its portfolio companies.</p><br> Key Responsibilities <ul> <li>Designing, launching and operationalising the Talent Readiness Hub</li> <li>Establishing consistent leadership and executive assessment standards</li> <li>Defining assessment methodologies, tools and frameworks for different talent cohorts</li> <li>Leading periodic and event-driven executive and leadership assessments</li> <li>Building and calibrating internal and external assessor capability</li> <li>Managing assessment partners and vendors at portfolio level</li> <li>Establishing robust assessment data, reporting and governance</li> <li>Working closely with Group HR, portfolio companies and senior stakeholders</li> <li>Using assessment insights to influence critical talent and leadership decisions</li> <li>Building and leading a high-calibre Talent Readiness team</li> </ul> Requirements <ul> <li>15+ years' experience across executive assessment, leadership advisory, talent management or a related field</li> <li>At least 5 years in senior leadership roles</li> <li>Proven experience establishing or leading an executive assessment, succession or talent-readiness function</li> <li>Strong knowledge of executive assessment methodologies, psychometrics and leading assessment providers</li> <li>Strong stakeholder management skills, with the credibility to work across C-suite, HR leadership teams and external partners</li> <li>Bachelors degree minimum qualification</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> &nbsp;</p><br><br>Job Description<br><p><strong>About the opportunity</strong></p><br><p>We are on the lookout for a Staff Product Designer to join the Quick Commerce team on our journey to always deliver amazing experiences.&nbsp;</p><br><p>Be part of redefining the customer experience in quick commerce. You’ll help build technology that scales our non-food offerings, reaches new market segments, and drives revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world.</p><br><p>You will be involved in the full product development cycle, from brainstorming product innovations to conducting research and running usability testing sessions, to propose simple design solutions used by our Partners Worldwide.</p><br><p>We are seeking high-caliber Staff / Senior Product Designer to lead the newly formed Global Qcommerce Hub squads. Build Locally, Impact Globally.</p><br><p>At the Global Tech Hub for Delivery Hero, talabat will lead the mission to bridge the gap between regional innovation and global standards. You'll be part of the Delivery Hero central product team with a physical presence in Dubai, working directly with Berlin-based domain teams and stakeholders across 70+ countries. We are looking for builders who want to own the entire product lifecycle and create systems that are built for world-class reach.<br> <br> In a DMarts network spanning 500+ stores and 1M+ SKUs, your mission is to build the intelligence layers that take our operations to the next level across both Category Management and Store Management. You'll design core decision platforms that automate assortment, pricing, store operations, merchandising, and availability at scale - driving measurable impact across all global markets.<br> If you're a creative problem solver hungry for a new adventure, an international workplace awaits you in the heart of Dubai!<br> <br> <strong>What you'll do</strong></p><br><ul><li><p>Lead the design strategy to be in sync with the product strategy and vision by collaborating with cross-functional partners and senior stakeholders.</p><br></li><li><p>Translate complex user and business needs into clear, user-centric design solutions that drive meaningful business outcomes.</p><br></li><li><p>Drive the end-to-end product design process, from discovery and research to high-fidelity designs and implementation support.</p><br></li><li><p>Deliver production-ready, high-quality web and mobile user experiences using Figma as your primary tool.</p><br></li><li><p>Become the voice of the user by bringing their narrative to the forefront of any product discussion.</p><br></li><li><p>Be responsible for promoting design solutions and best practices within your team and across the organization, inspiring creativity, and challenging established thinking.</p><br></li></ul><br>Qualifications<br><p><strong>What you need to be successful&nbsp;</strong></p><br><ul><li><p>Extensive experience as a Product Designer, with a strong web and mobile portfolio showcasing a user-centric design approach for both and a deep understanding of problem-solving.</p><br></li><li><p>A minimum of 7 years of professional experience, specifically in heavy data B2B products, is essential. Experience with Figma's distributed version control tools is required.</p><br></li><li><p>Ability to manage multiple workstreams and initiatives in a fast-paced environment. Your operational expertise in prioritization and time management will be key to navigating the Global QcommerceTribe.</p><br></li><li><p>Demonstrated experience in leading research initiatives and design initiatives. You should be comfortable advocating for your design proposals through clear narratives and data-driven insights.</p><br></li><li><p>Excellent written and verbal English communication skills are required.</p><br></li><li><p>Demonstrable experience of collaborating effectively with peers, product managers, developers, and senior stakeholders to align on goals to deliver high-quality outcomes.</p><br></li><li><p>Experience in a leadership and mentorship role is highly valued.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li><p><span><span><strong>Portfolio Management&nbsp;</strong></span></span></p><br><ol><li><p><span><span>Manage end to end customer migration within Emirati segments</span></span></p><br></li><li><p><span><span>Monitor Portfolio Growth, attrition, profitability and customer mix</span></span></p><br></li><li><p><span><span>Identify opportunities to improve portfolio quality and business returns.&nbsp;</span></span></p><br></li><li><p><span><span>Support portfolio allocation and segmentation strategies</span></span></p><br></li></ol></li><li><p><span><span><strong>Strategic Portfolio Ownership</strong></span></span></p><br><ol><li><p><span><span>Develop and drive portfolio growth strategy across Emirati segments aligned with bank objectives.</span></span></p><br></li><li><p><span><span>Lead portfolio optimization initiatives to maximize profitability, customer lifetime value, and risk-adjusted returns.</span></span></p><br></li><li><p><span><span>Define short and long-term portfolio targets and monitor achievement against strategic plans.</span></span></p><br></li></ol></li><li><p><span><span><strong>Financial &amp; Commercial Impact</strong></span></span></p><br><ol><li><p><span><span>Own portfolio P&amp;L monitoring and recommend corrective actions to achieve budget targets.</span></span></p><br></li><li><p><span><span>Identify revenue enhancement opportunities and cost optimization initiatives resulting in measurable business impact.</span></span></p><br></li><li><p><span><span>Lead business case development for new propositions, campaigns, and portfolio initiatives</span></span></p><br></li></ol></li><li><p><span><span><strong>Customer Proposition &amp; Product Governance</strong></span></span></p><br><ol><li><p><span><span>Design and enhance value propositions for Emirati customer segments.</span></span></p><br></li><li><p><span><span>Partner with Product, Analytics, Risk, and Distribution teams to implement portfolio strategies.</span></span></p><br></li><li><p><span><span>Drive customer migration and lifecycle management initiatives to improve engagement and retention</span></span></p><br></li></ol></li><li><p><span><span><strong>Business Planning</strong></span></span></p><br><ol><li><p><span><span>Assist annual and quarterly planning processes</span></span></p><br></li></ol></li><li><p><span><span><strong>Performance &amp; Reporting</strong></span></span></p><br><ol><li><p><span><span>Assist segment in efficient sales model, define KPIs , establish key deliverables and formulate tracking process.</span></span></p><br></li><li><p><span><span>Develop and implement sales management tools and Periodic circulation of RM/Team Performance reports</span></span></p><br></li><li><p><span><span>Work with product managers and support in analytics and implementation of the process</span></span></p><br></li><li><p><span><span>Implementing the performance management process and Root cause analysis of low performers using analysis, tracking performance improvements plans with AM for respective individual and monitoring.</span></span></p><br></li><li><p><span><span>Translate data into actionable insights for executive decision-making</span></span></p><br></li></ol></li><li><p><span><span><strong>Incentive Scheme Management&nbsp;</strong></span></span></p><br><ol><li><p><span><span>End to end management of the Incentive scheme policy, implementation and ensuring to timely release of staff incentives</span></span></p><br></li></ol></li><li><p><span><span><strong>Head count Management</strong></span></span></p><br></li></ol><p><span><span>Keep track of Planned and Actual Head count&nbsp;</span></span></p><br><br> </div>

مطلوب مديرة قسم كول تعلن معارض أبوراشد للسيارات – معرض أبوراشد 61 عن حاجتها لتعيينمديرة قسم Call Center<br>الشروط المطلوبة<br>خبرة قوية وسابقة في إدارة الكول سنتر وقيادة فريق العمل.إجادة اللغة العربية والإنجليزية بمستوى ممتاز.مهارات ممتازة في التواصل والتعامل مع العملاء.القدرة على إدارة ومتابعة فريق الكول سنتر وتحقيق مستهدفات العمل.شخصية قيادية، ملتزمة، وحسنة المظهر والسلوك المهني.إقامة سارية داخل دولة الإمارات.يفضل وجود خبرة سابقة في قطاع السيارات أو المبيعات وخدمة العملاء.<br>الراتب والمزايا: يتم تحديدهما أثناء المقابلة بناءً على الخبرة والكفاءة.<br>مكان العمل: معارض أبوراشد للسيارات – معرض أبوراشد 61<br>للتواصل اتصال أو واتساب: 0589277856

<br><p><strong>About Us</strong></p><p>Fekra Centre is a children's talent development and education centre in Baniyas, Abu Dhabi, offering academic support and enrichment programs for students across all grades and curricula. We are also the official franchisee of Young Engineers, a global STEM education program.</p><br><p><strong>About the Role</strong></p><p>The receptionist is the first person every parent meets — on the phone, on WhatsApp, and at the front desk. You will run the front office: welcoming parents and students, answering enquiries, booking trial sessions, handling registrations and payments, and keeping the centre's daily schedule and records in order.</p><br><p><strong>What You'll Do</strong></p><ul><li><p>Welcome parents, students, and visitors, and answer all walk-in enquiries</p></li><li><p>Answer phone calls and WhatsApp messages promptly and professionally in Arabic and English</p></li><li><p>Explain our programs, schedules, and fees to parents and book trial sessions</p></li><li><p>Complete student registrations, maintain student and parent records, and keep files up to date</p></li><li><p>Collect fees, issue receipts, and hand over daily collections as per centre procedure</p></li><li><p>Manage the daily class schedule, attendance register, and teacher/room bookings</p></li><li><p>Follow up with parents on attendance, renewals, and outstanding payments</p></li><li><p>Keep the reception area and displays clean, organised, and presentable</p></li><li><p>Support the centre manager with day-to-day administrative tasks</p></li></ul><br><p><strong>What We're Looking For</strong></p><ul><li><p>Female candidate, fluent in both Arabic and English (spoken and written)</p></li><li><p>Previous experience in reception, customer service, or front-desk work (education centre, nursery, clinic, or similar preferred)</p></li><li><p>Confident, warm, and patient manner with parents and children</p></li><li><p>Good computer skills — MS Office / Google Workspace, WhatsApp Business, and basic data entry</p></li><li><p>Organised, punctual, and able to handle a busy front desk during peak hours</p></li><li><p>Living in or near Baniyas, Abu Dhabi, with an easy daily commute to the centre</p></li></ul><br><p><strong>Working Hours</strong></p><ul><li><p>Saturday to Thursday, Friday off</p></li><li><p>48 hours per week (8 hours per day), including afternoon and early evening shifts when classes run</p></li></ul><br><p><strong>What We Offer</strong></p><ul><li><p>AED 3,500 per month</p></li><li><p>Official UAE employment contract and visa sponsorship</p></li><li><p>Annual leave and end-of-service benefits as per UAE Labour Law</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><p><strong>About Us</strong></p><p>Fekra Centre is a children's talent development and education centre in Baniyas, Abu Dhabi, offering academic support and enrichment programs for students across all grades and curricula. We are also the official franchisee of the global Young Engineers program for teaching science, engineering, and robotics to children.</p><br><p><strong>About the Role</strong></p><p>The receptionist is the first person every parent meets — on the phone, on WhatsApp, and at the front desk. You will be responsible for running the front office: welcoming parents and students, answering enquiries, booking trial sessions, completing registration and receiving fees, and organising the centre's daily schedule and records.</p><br><p><strong>Tasks and Responsibilities</strong></p><ul><li><p>Welcome parents, students, and visitors, and answer all direct enquiries</p></li><li><p>Answer phone calls and WhatsApp messages promptly and professionally in both Arabic and English</p></li><li><p>Explain programs, schedules, and fees to parents and book trial sessions</p></li><li><p>Complete student registrations, maintain student and parent data, and keep files updated continuously</p></li><li><p>Collect fees, issue receipts, and hand over daily collections according to centre procedures</p></li><li><p>Manage the daily class schedule, attendance register, and teacher and room bookings</p></li><li><p>Follow up with parents regarding attendance, renewals, and outstanding fees</p></li><li><p>Maintain the cleanliness, organisation, and presentable appearance of the reception area</p></li><li><p>Support centre management with day-to-day administrative tasks</p></li></ul><br><p><strong>Required Qualifications</strong></p><ul><li><p>Female candidate with full fluency in both Arabic and English (spoken and written) — essential requirement</p></li><li><p>Previous experience in reception, customer service, or front desk work (educational centre, nursery, clinic, or similar preferred)</p></li><li><p>Confident, polite, and patient manner when dealing with parents and children</p></li><li><p>Good computer skills — Microsoft Office / Google Workspace, WhatsApp Business, and data entry</p></li><li><p>Organised, punctual, and able to manage a busy reception desk during peak times</p></li><li><p>Residing in or near Baniyas in Abu Dhabi with an easy daily commute to the centre</p></li></ul><br><p><strong>Working Hours</strong></p><ul><li><p>Saturday to Thursday, Friday off</p></li><li><p>48 hours per week (8 hours per day), including afternoon and early evening shifts according to class schedules</p></li></ul><br><p><strong>What We Offer</strong></p><ul><li><p>Salary of AED 3,500 per month</p></li><li><p>Official employment contract in the UAE with visa sponsorship</p></li><li><p>Annual leave and end-of-service gratuity according to UAE Labour Law</p></li></ul>

<p><strong>About Us</strong></p><p>Fekra Centre is a children's talent development and education centre in Baniyas, Abu Dhabi, offering academic support and enrichment programs for students across all grades and curricula. We are also the official franchisee of the global Young Engineers program for teaching STEM, engineering, and robotics to children.</p><br><p><strong>About the Role</strong></p><p>We are looking for a Sales Executive to increase student enrolment at our centre in Baniyas. The role is split roughly half and half between working inside the centre and field work:</p><ul><li><p>Inside the centre: converting parent enquiries into trial sessions and then into actual enrolment.</p></li><li><p>In the field: heading out to Baniyas and surrounding areas to attract new clients — schools, nurseries, community groups, family events, and retail stores.</p></li></ul><p>A target-driven role with an uncapped commission structure — the more families you enrol, the higher your income.</p><p>Roles and Responsibilities</p><br><p><strong>Inside the Centre</strong></p><ul><li><p>Quick response to all incoming enquiries — phone, WhatsApp, social media, and walk-ins</p></li><li><p>Explaining programs, schedules, and fees, and recommending the suitable program for each family</p></li><li><p>Booking and following up on trial sessions, then completing registration</p></li><li><p>Continuous follow-up with interested clients until registration — leaving no enquiry unanswered</p></li><li><p>Encouraging renewals and re-enrolments for current families and obtaining new referrals</p></li></ul><br><p><strong>In the Field</strong></p><ul><li><p>Visiting schools, nurseries, and community venues in and around Baniyas to build relationships and attract clients</p></li><li><p>Representing the centre at local events, open days, and community activities</p></li><li><p>Distributing promotional materials and carrying out awareness activities in the target area</p></li><li><p>Building a network of local partners and referral sources</p></li></ul><br><p><strong>Shared Duties</strong></p><ul><li><p>Supporting promotional offers, open days, and seasonal campaigns for the centre</p></li><li><p>Accurately maintaining enquiry and registration records and updating them regularly</p></li><li><p>Submitting a weekly report to management on potential leads, field activity, conversion rates, and enrolment numbers</p></li></ul><br><p><strong>Required Qualifications</strong></p><ul><li><p>Proven sales experience and a track record of achieving targets — in education, retail, telecom, real estate, or similar fields</p></li><li><p>Full fluency in both Arabic and English (spoken and written) — essential requirement</p></li><li><p>Strong communication skills, with comfort in dealing with parents inside the centre and in direct outreach to new contacts in the field</p></li><li><p>Self-motivation, persistence, and the ability to work towards monthly enrolment targets</p></li><li><p>Good computer skills — Microsoft Office / Google Workspace, WhatsApp Business, and CRM systems</p></li><li><p>Residing in or near Baniyas, Abu Dhabi, with an easy daily commute to the centre — essential requirement</p></li><li><p>Valid UAE driving licence and own car — strong added advantage</p></li><li><p>Experience selling to parents or within the UAE education sector — added advantage</p></li></ul><br><p><strong>Working Hours</strong></p><ul><li><p>Saturday to Thursday, Friday off</p></li><li><p>48 hours per week (8 hours per day), including afternoon and early evening shifts and occasional weekend events</p></li></ul><br><p><strong>What We Offer</strong></p><ul><li><p>A basic salary of AED 3,500 per month plus a rewarding and uncapped monthly commission on every enrolment you close, with additional incentives for renewals and referrals — full details will be explained during the interview</p></li><li><p>Official UAE employment contract with visa sponsorship</p></li><li><p>Annual leave and end-of-service gratuity as per UAE Labour Law</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>About Us</strong></p><p>Fekra Centre is a children's talent development and education centre in Baniyas, Abu Dhabi, offering academic support and enrichment programs for students across all grades and curricula. We are also the official franchisee of Young Engineers, a global STEM education program.</p><br><p><strong>About the Role</strong></p><p>We are looking for a Sales Executive to grow student enrolment at our Baniyas centre. The role is split roughly half and half between the centre and the field:</p><ul><li><p>At the centre: you convert incoming parent enquiries into trial sessions and paid registrations.</p></li><li><p>In the field: you go out into Baniyas and the surrounding areas to generate new leads — schools, nurseries, community groups, family events, and local businesses.</p></li></ul><p>This is a target-driven role with an uncapped commission structure — the more families you enrol, the more you earn.</p><br><p><strong>What You'll Do</strong></p><p> <strong>At the centre</strong></p><ul><li><p>Respond quickly to all incoming enquiries — phone, WhatsApp, social media, and walk-ins</p></li><li><p>Explain our programs, schedules, and fees, and match each family to the right program</p></li><li><p>Book and follow up on trial sessions, then close the registration</p></li><li><p>Follow up consistently with warm leads until they enrol — no lead left unanswered</p></li><li><p>Drive renewals and re-enrolment for existing families, and generate referrals</p></li></ul><p> <strong>In the field</strong></p><ul><li><p>Visit schools, nurseries, and community venues in Baniyas and the surrounding areas to build relationships and generate leads</p></li><li><p>Represent Fekra at local events, open days, school gates, and community activities</p></li><li><p>Distribute materials and run local awareness activity in the catchment area</p></li><li><p>Build a local network of partners and referral sources</p></li></ul><p><strong> Both</strong></p><ul><li><p>Support centre promotions, open days, and seasonal campaigns</p></li><li><p>Keep enquiry and enrolment records accurate and up to date</p></li><li><p>Report weekly on leads, field activity, conversions, and enrolment numbers to management</p></li></ul><br><p><strong>What We're Looking For</strong></p><ul><li><p>Proven sales experience with a record of hitting targets — education, retail, telecom, real estate, or similar</p></li><li><p>Fluent Arabic and English (spoken and written) — required</p></li><li><p>Confident communicator, equally comfortable at a desk with parents and out in the field approaching new contacts</p></li><li><p>Self-motivated, persistent, and comfortable working to monthly enrolment targets</p></li><li><p>Good computer skills — MS Office / Google Workspace, WhatsApp Business, and basic CRM or record keeping</p></li><li><p>Living in or near Baniyas, Abu Dhabi, with an easy daily commute to the centre — required</p></li><li><p>Valid UAE driving licence and own car — a strong advantage</p></li><li><p>Experience selling to parents or in the UAE education sector is an advantage</p></li></ul><br><p><strong>Working Hours</strong></p><ul><li><p>Saturday to Thursday, Friday off</p></li><li><p>48 hours per week (8 hours per day), including afternoon and early evening shifts and occasional weekend events</p></li></ul><br><p><strong>What We Offer</strong></p><ul><li><p>AED 3,500 base salary plus an attractive, uncapped monthly commission on every enrolment you close, with additional incentives for renewals and referrals — full structure shared at interview</p></li><li><p>Official UAE employment contract and visa sponsorship</p></li><li><p>Annual leave and end-of-service benefits as per UAE Labour Law</p></li></ul>

Al Manal Training Institute – Sharjah announces the need for a part-time employee to work on Saturdays and Sundays to handle registration, administrative coordination, and marketing tasks. Key Responsibilities: Receiving inquiries, registering students and trainees, and following up on registration procedures. Preparing and coordinating training schedules and sending them to trainers and trainees. Tracking attendance and communicating with trainees before and during training programs. Communicating with potential clients, attracting new trainees, and promoting the institute's programs. Responding to messages and inquiries via social media. Preparing and publishing advertisements and promotional content for programs and courses. Proficiency in using Microsoft Office. Assisting in preparing simple registration and marketing reports. Performing any other administrative or organizational tasks related to the institute's work. Requirements: Good communication and customer service skills. Proficiency in both Arabic and English. Organization, accuracy, and the ability to work independently. Previous experience in a training institute, educational center, or registration field is preferred. Valid UAE residence visa. Preferably residing in the Emirate of Sharjah or nearby areas. Ability to work on Saturdays and Sundays on a part-time basis. How to Apply: Please send your CV, along with your current residential area, to the email: info@almanal.ae. Email Subject: Application for Administrative and Marketing Position – Part-time