Call Center Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><span><span>·</span></span><span><span>المشاركة في تنفيذ تقييمات مخاطر أمن المعلومات، من خلال جمع وتوثيق البيانات والمعلومات المطلوبة وفق منهجية تقييم المخاطر والإجراءات المعتمدة وتحت إشراف المختصين</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>المساهمة في مراجعة فعالية الضوابط الأمنية التقنية والإدارية القائمة من خلال تنفيذ فحوصات أولية وتحديث نتائج التقييمات وسجل المخاطر وفق الإجراءات المعتمدة ورفعها للمختصين بالقسم لاستكمال التقييم</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>تحديث سجل مخاطر أمن المعلومات من خلال تسجيل بيانات المخاطر ونتائج التقييمات والإجراءات التصحيحية، ومتابعة حالة خطط معالجة المخاطر بالتنسيق مع الفرق المعنية</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>جمع وتوثيق المعلومات المتعلقة بمخاطر الموردين ومزودي الخدمات والأطراف الخارجية، وتحديث البيانات والسجلات ذات الصلة وفق المتطلبات والإجراءات المعتمدة، ودعم المختصين في تنفيذ تقييمات المخاطر ذات الصلة</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>تنظيم وترتيب مواد وبرامج التوعية الأساسية والخاصة بأمن المعلومات، بما يشمل المواد التعليمية والفيديوهات والمحتوى التوعوي والبريد الإلكتروني التثقيفي، وفق خطط ورسائل التوعية المعتمدة وتقديم الدعم في تنفيذ حملات التوعية والتدريب المتعلقة بالتصيد الإلكتروني والمساهمة في رفع الوعي الأمني لدى الموظفين</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>تنفيذ أنشطة محاكاة التصيد الإلكتروني الدورية وتسجيل النتائج التشغيلية الأولية ورفعها لرئيس القسم والمختصين لأغراض التحليل ودراسة النتائج</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>المساهمة في تنفيذ حملات التوعية والتدريب المتعلقة بمخاطر التصيد الإلكتروني، وتنفيذ أنشطة محاكاة التصيد الدورية وفق الخطط والإجراءات المعتمدة، وجمع وتوثيق وتحليل النتائج والمؤشرات الأولية المرتبطة بالمخاطر البشرية</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>متابعة نتائج محاكاة التصيد الإلكتروني وتحديد الفئات التي تتطلب توعية إضافية بناءً على النتائج المعتمدة، والمساعدة في تنسيق وتنفيذ الأنشطة والمواد التوعوية والتصحيحية الموجهة بالتعاون مع المختصين والجهات المعنية</span><span>.</span></span></p><br><p><span><span>·</span></span><span><span>المساهمة في تنفيذ برامج التوعية المتخصصة بأمن المعلومات والأمن السيبراني وفق الأدوار الوظيفية، وإعداد وتنسيق المواد والأنشطة ذات الصلة بما يتوافق مع السياسات والمتطلبات المعتمدة واستراتيجية حكومة دبي للأمن السيبراني ومتطلبات مركز دبي للأمن الإلكتروني</span><span> (DESC).</span></span></p><br><p><span><span>·</span></span><span><span>أداء أي مهام أخرى ذات صلة يتم تكليف الموظف بها من قبل المسؤول المباشر</span><span>.</span></span></p><br> <p><span><span><strong>المؤهلات العلمية</strong></span><span><strong>:</strong></span></span></p><br><p><span><span>شهادة البكالوريوس في الأمن السيبراني أو تقنية المعلومات أو</span><span>نظم المعلومات أو إدارة المخاطر أو علوم الحاسوب أو في مجال العمل.</span></span></p><br><br><span><strong>الخبرة العملية&nbsp;</strong></span><p><span><span>لحملة شهادة الدبلوم: خبرة عملية لا تقل عن 5 سنوات في مجال العمل.</span></span></p><br><p><span><span>لحملة شهادة البكالوريوس: لا يُشترط توفر خبرة عملية.</span></span></p><br><br></div> </div>

<p>مطلوب موظفات كول سنتر وتيلي سيلز خبره في المراكز الطبيه بمركز طبي بالشارقة لديها اقامه دوام مسائي الراتب من ٣٠٠٠ ل ٤٠٠٠ مع عموله</p><p><strong>Desired Candidate Profile</strong></p><p>مطلوب خبرة سابقة في العمل لدى مراكز طبية </p>

Company Description Clove Beauty Center is a ladies only salon based in sharjah-matajer al quoz, we are a team working together to serve ladies to look and feel beautiful. We specialize in Organic Hair Treatments with other services like hair, massage, nails, body. Role Description the Hairdresser role at Clove Beauty Center is a full-time, on-site. The Hairdresser will perform daily tasks such as cutting, styling, and treating hair according to client requests and professional recommendations. Responsibilities include consulting with clients to understand their needs, providing hair care advice, and recommending suitable products and services. The role also involves maintaining workstation cleanliness, following health and safety standards, and contributing to a positive, inclusive salon atmosphere. The Hairdresser is expected to build strong client relationships, support repeat business, and collaborate with colleagues to ensure smooth salon operations. Qualifications Strong skills in Hair Styling and Hair Cutting, with the ability to work with diverse hair types and styles. Knowledge of Hair Care techniques, including treatments, products, and scalp health. Background in Cosmetology, with understanding of salon services and industry best practices. Excellent Customer Service skills, including active listening, communication, and client consultation. Relevant certification or diploma in Hairdressing or Cosmetology. Experience working in a salon environment, preferably in a similar role. Ability to work flexible hours, stand for extended periods, and manage multiple appointments. Commitment to hygiene, safety standards

<p><br></p><p> We’re Hiring: German-Speaking Call Center Professionals</p><br><p>We are currently looking for 30–100 German-speaking professionals to join our call center team.</p><br><p>Nationality is not important — provided they have strong German language skills.</p><p>What we’re looking for:</p><ul><li><p> Good spoken and written German</p></li><li><p> Ability to communicate professionally and confidently over the phone</p></li><li><p> Strong German listening and comprehension skills</p></li><li><p> Customer-focused and professional communication</p></li><li><p> Previous call center or customer service experience is an advantage, but not mandatory</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>You will work in a professional call center environment, handling incoming calls from customers in German-speaking countries and providing clear, friendly, and professional assistance in German. Our priority is German language proficiency. If you can communicate comfortably and professionally in German over the phone, we want to hear from you! Freshers and experienced both are welcome. </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>To lead and optimize Patient Access and Call Center operations across the NMC network, ensuring patients can seamlessly access care through physical, digital, and contact center channels.</span></p><br><p><span>The role is responsible for developing and executing the Group Patient Access Strategy, driving operational excellence, improving patient experience, increasing access to services, and supporting organizational growth through data-driven transformation initiatives.</span></p><br><p><span>The role will establish a consistent and integrated patient access model across NMC hospitals, medical centers, and digital channels, leveraging technology, analytics, process optimization, and cross-functional collaboration to improve access, patient acquisition, conversion, and overall service delivery.</span></p><br><br>Responsibilities:<br><p><span>Patient Access Strategy &amp; Governance</span></p><br><ul><li><p><span>Develop and lead the Group Patient Access Strategy across hospitals, medical centers, and digital channels, aligned with growth, patient experience, and revenue objectives.</span></p><br></li><li><p><span>Establish governance, standards, processes, KPIs, and performance frameworks to drive consistent and effective Patient Access across the Group.</span></p><br></li><li><p><span>Lead Patient Access transformation initiatives and advise leadership on opportunities to improve access, patient acquisition, conversion, and service delivery.</span></p><br></li></ul><p><span>Access Optimization</span></p><br><ul><li><p><span>Monitor and improve key Patient Access KPIs, including appointment availability, call abandonment, conversion, referral completion, appointment utilization, digital adoption, and patient satisfaction.</span></p><br></li><li><p><span>Analyze demand, capacity, and access trends and recommend opportunities to improve service availability and patient acquisition.</span></p><br></li><li><p><span>Partner with clinical and operational teams to address access barriers and optimize appointment capacity.</span></p><br></li></ul><p><span>Call Center &amp; Digital Channels</span></p><br><ul><li><p><span>Develop and optimize the Group Call Center strategy, including service levels, quality, productivity, capacity, and performance management.</span></p><br></li><li><p><span>Oversee patient access channels including call centers, websites, mobile applications, WhatsApp, chatbots, and self-service booking solutions.</span></p><br></li><li><p><span>Drive automation, AI, digital transformation, and technology initiatives to improve accessibility, efficiency, and patient experience.</span></p><br></li><li><p><span>Establish appropriate governance and performance management for outsourced/vendor-operated services, where applicable.</span></p><br></li></ul><p><span>Patient Experience &amp; Operational Excellence</span></p><br><ul><li><p><span>Identify and address patient access pain points and drive initiatives to improve the patient journey, service quality, and ease of access.</span></p><br></li><li><p><span>Lead process standardization, continuous improvement, benchmarking, and operational efficiency initiatives across the Group.</span></p><br></li><li><p><span>Use patient feedback, operational data, and analytics to identify improvement opportunities.</span></p><br></li></ul><p><span>Data, Reporting &amp; Workforce Planning</span></p><br><ul><li><p><span>Develop dashboards and management reports to monitor Patient Access and Call Center performance and provide actionable insights to leadership.</span></p><br></li><li><p><span>Support demand forecasting, capacity planning, workforce requirements, budgeting, and resource optimization.</span></p><br></li><li><p><span>Prepare strategic recommendations and performance updates for senior leadership.</span></p><br></li></ul><p><span>Stakeholder Management</span></p><br><ul><li><p><span>Act as a strategic liaison between Patient Access, Call Centers, hospitals, clinical and operational teams, Digital, IT, Marketing, Revenue Cycle, Finance, and other corporate functions.</span></p><br></li><li><p><span>Lead and influence cross-functional teams to deliver Patient Access and Call Center transformation initiatives.</span></p><br></li><li><p><span>Ensure compliance with relevant healthcare regulations, NMC policies, quality standards, and risk requirements.</span></p><br></li></ul><br>Qualifications:<br><p><span>Education and Certification</span></p><br><ul><li><p><span>Bachelor's Degree in Business Administration, Operations Management, or a related field.</span></p><br></li><li><p><span>Master's Degree (MBA or related) is preferred.</span></p><br></li></ul><p><span>Knowledge and Skills</span></p><br><ul><li><p><span>Strong knowledge of call center operations, technologies, and metrics.</span></p><br></li><li><p><span>Strategic thinking with the ability to align operational goals with corporate strategy.</span></p><br></li><li><p><span>Proficiency in data analytics, reporting, and performance management.</span></p><br></li><li><p><span>Experience with CRM systems, call center software, and digital transformation tools.</span></p><br></li><li><p><span>Excellent stakeholder management and communication skills.</span></p><br></li><li><p><span>Strong leadership and people development capabilities.</span></p><br></li><li><p><span>Financial and budgeting acumen related to call center cost structures.</span></p><br></li><li><p><span>Knowledge of compliance, service quality, and risk control frameworks.</span></p><br></li></ul><p><span>Manager – Call Center &amp; Patient Access benefit from having experience/competency in:</span></p><br><ul><li><p><span>Customer Experience Design</span></p><br></li><li><p><span>Call Volume Forecasting</span></p><br></li><li><p><span>Operational Efficiency Metrics</span></p><br></li><li><p><span>Vendor Relationship Management</span></p><br></li><li><p><span>Digital Service Channels</span></p><br></li><li><p><span>Data-Driven Decisioning</span></p><br></li><li><p><span>Cross-Functional Leadership</span></p><br></li><li><p><span>Service Quality Auditing</span></p><br></li></ul><p><span>Experience</span></p><br><ul><li><p><span>9+ years of experience in call center, contact center, patient access, customer experience, healthcare operations, or related functions.</span></p><br></li><li><p><span>Healthcare or multi-site service experience preferred.</span></p><br></li><li><p><span><span>Experience in Patient Access transformation, digital channels, performance management, and cross-functional strategic initiatives preferred&nbsp;</span></span></p><br></li></ul> </div>

<ul><li><p>Supervise and manage daily call center operations for the Transport Division.</p></li><li><p>Lead, monitor, and support Call Center Agents/Customer Service Representatives.</p></li><li><p>Handle incoming calls, transport inquiries, complaints, requests, and service-related issues.</p></li><li><p>Coordinate with Drivers, Fleet Supervisors, Operations, Dispatch, and Maintenance teams to resolve customer issues.</p></li><li><p>Monitor vehicle movements, trip schedules, delays, cancellations, and service disruptions.</p></li><li><p>Ensure timely allocation and dispatch of vehicles based on customer requirements and operational schedules.</p></li><li><p>Maintain accurate records of calls, complaints, bookings, incidents, and service requests.</p></li><li><p>Monitor agent performance, attendance, productivity, call quality, and response times.</p></li><li><p>Prepare daily, weekly, and monthly call center performance reports and operational statistics.</p></li><li><p>Handle escalated customer complaints and ensure proper follow-up until resolution.</p></li><li><p>Ensure compliance with company transport procedures, customer service standards, and HSE requirements.</p></li><li><p>Coordinate with the Fleet/Transport Operations team regarding vehicle breakdowns, accidents, delays, and emergency situations.</p></li><li><p>Monitor SLA/KPI performance, including response time, resolution time, abandoned calls, customer satisfaction, and complaint closure.</p></li><li><p>Train and coach call center staff on communication, customer handling, transport procedures, and system usage.</p></li><li><p>Prepare staff duty rosters, shift schedules, and manpower allocation.</p></li><li><p>Ensure proper handover between shifts and maintain continuity of operations.</p></li><li><p>Identify recurring customer/service issues and recommend improvements to management.</p></li><li><p>Maintain confidentiality and accuracy of customer, driver, vehicle, and trip information.</p></li><li><p>Assist management in implementing new transport services, call center procedures, and operational improvements.</p></li><li><p>Coordinate with clients/customers regarding scheduled transportation, route changes, special requests, and service updates.</p></li><li><p>Ensure all complaints and incidents are properly documented and closed within the required timeframe</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Any Diploma/Bachelor's degree.</p></li><li><p>4–6 years of experience in call center/customer service operations</p></li><li><p>At least 1–2 years in a supervisory/team-lead role.</p></li><li><p>Good knowledge of transport operations, dispatching, fleet coordination, and customer service.</p></li><li><p>Strong communication and problem-solving skills.</p></li><li><p>Good knowledge of MS Office, CRM/Call Center systems, GPS/Fleet Management systems, and reporting.</p></li><li><p>Ability to work in shifts, including weekends and public holidays, when required.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Mashreq, we are looking for an experienced and passionate individual to join our CXC - RBG - DBC RAK Call Center team. As the Manager of the Premium Call Centre, you will play a vital role in enhancing our client's experience and conduct. Your primary responsibility will be to manage and optimize the Contact Centre's operations, with a key focus on digitizing processes and encouraging self-service options.</p><br><br>Responsibilities:<br><ul><li> Manage and lead the Contact Centre team, ensuring efficient and effective operations.</li><li> Drive digitization initiatives to enhance customer self-service capabilities.</li><li> Develop and implement strategies to improve customer experience and satisfaction.</li><li> Monitor and analyze call centre performance, identifying areas for improvement.</li><li> Collaborate with cross-functional teams to align with business objectives.</li><li> Ensure compliance with regulatory standards and internal policies.</li><li> Provide regular performance feedback and coaching to team members.</li><li> Stay updated with industry trends and best practices in call centre management.</li><li> Build and maintain strong relationships with key stakeholders.</li><li> Oversee the implementation of new technologies and systems.</li></ul><br>Qualifications:<br><ul><li> Bachelor's degree in Business Administration, Management, or a related field.</li><li> Minimum 5 years of experience in a call centre management role.</li><li> Proven track record of successfully leading and managing a team.</li><li> Excellent communication and interpersonal skills.</li><li> Strong analytical and problem-solving abilities.</li><li> Proficiency in using call centre management software and tools.</li><li> Ability to work in a fast-paced, dynamic environment.</li><li> Experience in developing and implementing digitization strategies.</li><li> Knowledge of customer experience best practices.</li><li> Willingness to embrace change and drive innovation.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<p>This is a full-time, on-site Call Center Representative role based in Dubai, United Arab Emirates. The Call Center Representative responds to incoming calls, records service requests, and coordinates with roadside and service center teams to ensure timely assistance. Daily responsibilities include answering customer inquiries, providing accurate information about services, logging case details into internal systems, and following up to support customer satisfaction. The role involves handling basic troubleshooting questions, managing call queues, and escalating complex issues to relevant departments. Call Center Representatives are expected to maintain clear communication, adhere to company procedures, and contribute to a positive customer experience.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Ability to perform core Customer Service Representative duties and deliver high levels of Customer Satisfaction.</p></li><li><p>Strong Interpersonal Skills with a customer-centered approach to communication and problem-solving.</p></li><li><p>Experience in Customer Support, including handling inquiries, complaints, and service requests in a call center or similar environment.</p></li><li><p>Good Computer Literacy, including use of call center software, CRM tools, email, and basic office applications.</p></li><li><p>Clear and professional spoken and written English; knowledge of Arabic or additional languages is an advantage.</p></li><li><p>Ability to work in a fast-paced environment, manage multiple calls, and maintain accuracy under pressure.</p></li><li><p>Prior experience in automotive services, roadside assistance, or related industries is beneficial.</p></li></ul><p>High school diploma or equivalent; additional vocational or customer service training is a plus<br><br>If you have the <strong>zeal and enthusiasm to join our team</strong>, feel free to visit us for a walk-in interview at our office in <strong>Al Quoz 4, Dubai</strong> or apply to this job post. </p><ul><li><p>Please ask for <strong>Asha or Mohammed from the HR Team</strong> upon arrival, if walk-in</p></li><li><p><strong>Please note:</strong> Walk-in candidates should have a <strong>customer service background/experience</strong>. Profiles without relevant customer service experience may not be considered.</p></li></ul>

<strong>Job Description<br><br></strong>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br><strong>About The Position<br><br></strong>Wynn Al Marjan Island is currently seeking a Director - Gaming Telemarketing Call Center to join the Gaming Marketing Services team.<br><br><strong>Responsibilities<br><br></strong>The primary duties and responsibilities of this role are:<br><br><strong>Strategic Planning &amp; Infrastructure Development<br><br></strong><ul><li> Develop the comprehensive operational roadmap for the call center, including facility requirements, technology infrastructure, staffing models, and team organization structure. </li><li> Design and implement standard operating procedures (SOPs) for all call center functions, including inbound/outbound call handling, guest relationship management, lead qualification, and escalation protocols. </li><li> Establish key performance indicators (KPIs), reporting frameworks, and quality metrics tailored to organizational objectives. </li><li> Identify and recommend technology systems (CRM, VOIP, workforce management, quality assurance tools) aligned with business needs and budget constraints. </li><li> Create a phased launch plan that enables rapid scaling while maintaining service quality and compliance standards. <br><br></li></ul><strong>Team Building &amp; Development<br><br></strong><ul><li> Lead recruitment, onboarding, and training of coordinators, team leads, and supervisory staff, establishing hiring criteria that reflect brand standards and cultural fit. </li><li> Design and deliver comprehensive training programs covering guest relations, product knowledge, compliance (AML/CTF, responsible gaming, UAE regulations), cultural sensitivity, and system proficiency. </li><li> Build and mentor a leadership pipeline, identifying and developing internal talent for promotion to supervisory and quality assurance roles. </li><li> Establish performance management systems, conduct regular feedback and coaching sessions, and promote a culture of accountability and continuous improvement. </li><li> Create an organizational culture that values quality, professionalism, guest focus, and compliance awareness from day one. <br><br></li></ul><strong>Operations &amp; Performance Management<br><br></strong><ul><li> Manage day-to-day call center operations ensuring service level agreements, response time targets, and quality standards are consistently met. </li><li> Monitor and analyze operational metrics daily, identify bottlenecks or inefficiencies, and implement corrective actions to optimize productivity and guest satisfaction. </li><li> Oversee scheduling, resource allocation, and capacity planning to ensure adequate staffing during peak periods and seasonal fluctuations. </li><li> Conduct quality assurance activities including call monitoring, auditing, and reporting, ensuring adherence to scripts, protocols, and service standards. </li><li> Manage budget forecasting, cost control, and ROI analysis for call center initiatives and team incentive programs. <br><br></li></ul><strong>Compliance &amp; Risk Management<br><br></strong><ul><li> Ensure all call center operations comply with UAE gaming regulations, AML/CTF requirements, data privacy laws, and responsible gaming principles from launch. </li><li> Establish compliance checks, audit trails, and documentation protocols integrated into daily workflows. </li><li> Partner with Compliance, Legal, and Finance departments to define policies, conduct training, and maintain audit readiness. </li><li> Manage sensitive guest information with strict confidentiality and implement data security protocols across the call center. <br><br></li></ul><strong>Stakeholder Collaboration &amp; Communications<br><br></strong><ul><li> Serve as the primary liaison between call center operations and executive leadership, Gaming Marketing, Gaming, Hotel Operations, and Compliance. </li><li> Provide regular reporting on operational metrics, team performance, challenges, and strategic recommendations. </li><li> Collaborate with stakeholders to align call center services with broader organizational goals and guest experience standards. <br><br></li></ul><strong>About You<br><br></strong>The ideal candidate for this position will have the following experience and qualifications:<br><br><strong>Essential<br><br></strong><ul><li> Minimum 8-10 years' experience in call center operations, with at least 3-5 years in a leadership or operations management role. </li><li> Proven experience building or scaling a call center from startup phase, including infrastructure design, team recruitment, and process establishment. </li><li> Strong track record managing multi-national teams in fast-paced, high-compliance environments. </li><li> Deep knowledge of call center technologies, CRM systems, and workforce management tools. </li><li> Familiarity with gaming industry standards, AML/CTF compliance, and responsible gaming principles. </li><li> Excellent communication, leadership, and problem-solving skills with fluency in English. </li><li> Ability to thrive in a startup/growth environment with changing priorities and rapid scaling. <br><br></li></ul><strong>Preferred<br><br></strong><ul><li> Bachelor's Degree in Business Administration, Operations Management, or related field. </li><li> Fluency in Arabic, Mandarin, or Russian. </li><li> Experience in hospitality, gaming, or luxury service industries. </li><li> Regional experience in GCC markets or Middle East operations. </li><li> Six Sigma, Lean, or operational excellence certification. <br><br></li></ul><strong>Core Competencies<br><br></strong><ul><li> Entrepreneurial &amp; Strategic Leadership – ability to envision and execute complex projects from conception to maturity </li><li> Team Building &amp; Talent Development – strong mentorship and coaching capabilities to build and scale high-performing teams </li><li> Operational Excellence – process design, optimization, and continuous improvement mindset </li><li> Compliance &amp; Risk Awareness – proactive approach to regulatory and legal requirements </li><li> Data-Driven Decision Making – ability to analyze metrics, identify trends, and make informed recommendations </li><li> Change Management – comfort with ambiguity, agility in execution, and resilience through organizational growth </li><li> Guest-Centric Mindset – commitment to delivering exceptional service experiences aligned with brand standards </li><li> Multicultural Communication – ability to inspire and lead diverse teams across cultural backgrounds <br><br></li></ul><strong>Key Performance Indicators<br><br></strong><ul><li> On-time call center launch and successful transition to full operations </li><li> Achievement of service level agreements and guest satisfaction targets </li><li> Call volume, conversion rates, and lead-to-booking metrics </li><li> Team headcount growth, retention rates, and staff engagement scores </li><li> Compliance audit results and adherence to AML/CTF and regulatory standards </li><li> Cost per call, operational efficiency metrics, and budget variance </li><li> Quality assurance scores and error/complaint resolution rates <br><br></li></ul><strong>Working Conditions<br><br></strong><ul><li> Flexible working hours including early mornings, evenings, and weekends to cover call center operations and peak periods. </li><li> On-site presence required to oversee launch, training, and operational phases. </li><li> Professional presentation and conduct consistent with brand standards. </li><li> Strict confidentiality regarding guest information, operational data, and organizational strategy. <br><br></li></ul><strong>About Wynn Al Marjan Island’s Benefits<br><br></strong>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<p>A well-established <strong>medical center in Ras Al Khaimah</strong> is looking for a professional and motivated <strong>Call Center Executive</strong> to join our team.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming and outgoing patient calls professionally.</li><li>Respond to patient inquiries regarding services, appointments, and general information.</li><li>Schedule, confirm, and follow up on patient appointments.</li><li>Follow up with leads and convert inquiries into confirmed appointments.</li><li>Maintain accurate patient and call records.</li><li>Coordinate with the reception and medical teams when required.</li><li>Provide excellent customer service and ensure a positive patient experience.</li></ul><p><strong>Requirements:</strong></p><ul><li>Previous experience in a <strong>medical center, hospital, dental clinic, or healthcare call center</strong> is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Good English communication skills; Arabic is an advantage.</li><li>Strong follow-up and appointment-booking skills.</li><li>Professional, positive, and patient-focused attitude.</li><li>Candidates currently available in the UAE are preferred.</li></ul><p> <strong>Location:</strong> Ras Al Khaimah, UAE</p><p> <strong>Position:</strong> Call Center Executive</p><ul><li> <strong>Industry:</strong> Healthcare / Medical Center</li></ul>

<p>Job Title: Call Centre Agent</p><p>Industry: Insurance</p><p>Experience: 3–5 Years</p><p>Employment Type: 12 Months Contract</p><p>Location: UAE</p><br><p><strong><u>**Fluent in English, Arabic or Hindi – both spoken and written**</u></strong></p><br><p>Job Summary</p><p>We are looking for an experienced and customer-focused Call Centre Agent with a strong background in the insurance industry. The ideal candidate will have 3–5 years of experience handling customer enquiries, policy-related queries, claims support, and service requests.</p><p>The candidate should be fluent in Arabic, English, and Hindi, with excellent communication and interpersonal skills. Experience working in an insurance call centre or customer service environment will be highly preferred.</p><p>Key Responsibilities</p><p>Handle inbound and outbound customer calls professionally and efficiently.</p><p>Respond to customer enquiries related to insurance policies, coverage, renewals, claims, payments, and policy status.</p><p>Provide accurate information regarding insurance products, terms, conditions, and procedures.</p><p>Assist customers with policy servicing and resolve routine issues within the required turnaround time.</p><p>Register and follow up on customer complaints, requests, and claims-related enquiries.</p><p>Coordinate with internal departments such as Claims, Underwriting, Sales, Finance, and Operations to resolve customer issues.</p><p>Maintain accurate and updated customer information and call records in the CRM system.</p><p>Follow up with customers regarding pending documents, payments, renewals, or other service requirements.</p><p>Escalate complex customer issues to the relevant department or supervisor when required.</p><p>Ensure all customer interactions comply with company policies, regulatory requirements, and service standards.</p><p>Achieve defined call centre KPIs, including call quality, response time, customer satisfaction, and resolution rates.</p><p>Maintain a professional and courteous approach while dealing with customers.</p><p>Handle confidential customer and policy information with discretion.</p><br><br><p><strong>Desired Candidate Profile</strong></p><p>3–5 years of experience in a call centre/customer service role within the insurance industry. Strong knowledge of insurance policies, customer servicing, claims processes, and policy administration. Fluent in Arabic, English, and Hindi – both spoken and written. Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to handle high call volumes and work effectively under pressure. Good computer skills and experience using CRM/call centre systems. Strong attention to detail and ability to maintain accurate records. Ability to work collaboratively with internal teams. Previous experience in the UAE insurance market will be an advantage.</p>

<br><ul><li><p>Develop and implement effective call center strategies to enhance customer satisfaction and streamline operations within a Forex/trading environment.</p></li><li><p>Analyze call center metrics and performance data to identify trends and areas for improvement, ensuring the team meets KPIs.</p></li><li><p>Recruit, train, and mentor call center staff — including onboarding new hires on Forex products, trading platforms, and regulatory requirements — to cultivate a high-performing team dedicated to service excellence.</p></li><li><p>Establish and maintain a positive work environment that motivates employees and encourages collaboration.</p></li><li><p>Ensure all client interactions comply with relevant financial regulations and internal compliance standards.</p></li><li><p>Handle escalated client queries related to trading accounts, deposits/withdrawals, and platform issues.</p></li><li><p><strong>Prior experience in the Forex/trading industry is required</strong>, with a solid understanding of trading platforms, financial instruments, and client onboarding processes.</p></li><li><p>Proven track record of managing teams and driving performance in a fast-paced, customer-focused environment.</p></li><li><p>Experience with CRM software and call center technologies to optimize workflow and enhance customer interactions.</p></li><li><p>Familiarity with regulatory and compliance standards relevant to the Forex industry is an advantage.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Management, Finance, or a related field is preferred for foundational knowledge.</p></li><li><p>A minimum of 5 years of experience in call center operations, with at least 2 years in a management role to demonstrate leadership capabilities.</p></li></ul>

???? Tech Nest Support Center is Hiring in Dubai, UAE – Multilingual Customer Service, Telesales & Forex Retention Specialists.???? Location: Dubai, United Arab Emirates???? Applicants must currently be based in the UAE???? Fixed Shift Schedule<br>Tech Nest Support Center is expanding its Financial Services team and is actively hiring experienced Multilingual Customer Service Representatives, Telesales Agents, and Forex Retention Specialists to join our fast-growing Dubai office.<br>???? Open Positions for:???????? English Speakers???????? Urdu Speaker???????? French Speaker???????? Bangla Speaker???????? Malay (Malaysian) Speaker???????? Bahasa Indonesia Speaker???????? Thai Speaker???????? Vietnamese Speaker???????? Japanese Speaker???????? Portuguese Speakers???????? German Speakers<br>???? Key Responsibilities:• Manage inbound and outbound customer calls professionally• Provide excellent customer service and client support• Promote financial products, Forex trading services, and trading platforms• Maintain accurate CRM records, reports, and client follow-ups• Build strong client relationships to support retention and sales growth<br>✅ Candidate Requirements:• Must currently reside in the UAE• Immediate joiners are highly preferred• Fluency in one of the listed languages plus English• Previous experience in Customer Service, Call Center, Telesales, Sales, or Client Support• Forex, Trading, Financial Services, or Retention experience is a strong advantage<br>???? What We Offer:• Competitive salary package• Attractive USD-based commission structure• Visa and benefits as per UAE Labour Law• Professional training and career growth opportunities• Dynamic multicultural work environment in Dubai<br>???? Apply Now:???? Whats App: +971589000946???? Email: mahmoud.sa@technestfz.com???? Subject Line: CS – [Your Language]<br>???? Know someone who fits this role? Tag them, share this post, or send them this opportunity.<br>#Hiring #Hiring UAE #Dubai Jobs #UAEJobs #Dubai Careers #Customer Service Jobs #Telesales Jobs #Call Center Jobs #Forex Jobs #Forex Careers #Sales Jobs #Multilingual Jobs #Financial Services Jobs #Jobs InDubai #Immediate Hiring #German Speakers #Japanese Speakers #Malay Speakers #Bahasa Indonesia Speakers #French Speakers #Tagalog Speakers #English Speakers #Thai Speakers #Vietnamese Speakers #Portuguese Speakers #Bangla Speakers

<ul><li>Develop and lead the Group Patient Access Strategy across hospitals, medical centers, and digital channels, aligned with growth, patient experience, and revenue objectives.</li><li>Establish governance, standards, processes, KPIs, and performance frameworks to drive consistent and effective Patient Access across the Group.</li><li>Lead Patient Access transformation initiatives and advise leadership on opportunities to improve access, patient acquisition, conversion, and service delivery.</li><li>Monitor and improve key Patient Access KPIs, including appointment availability, call abandonment, conversion, referral completion, appointment utilization, digital adoption, and patient satisfaction.</li><li>Analyze demand, capacity, and access trends and recommend opportunities to improve service availability and patient acquisition.</li><li>Partner with clinical and operational teams to address access barriers and optimize appointment capacity.</li><li>Develop and optimize the Group Call Center strategy, including service levels, quality, productivity, capacity, and performance management.</li><li>Oversee patient access channels including call centers, websites, mobile applications, WhatsApp, chatbots, and self-service booking solutions.</li><li>Drive automation, AI, digital transformation, and technology initiatives to improve accessibility, efficiency, and patient experience.</li><li>Establish appropriate governance and performance management for outsourced/vendor-operated services, where applicable.</li><li>Identify and address patient access pain points and drive initiatives to improve the patient journey, service quality, and ease of access.</li><li>Lead process standardization, continuous improvement, benchmarking, and operational efficiency initiatives across the Group.</li><li>Use patient feedback, operational data, and analytics to identify improvement opportunities.</li><li>Develop dashboards and management reports to monitor Patient Access and Call Center performance and provide actionable insights to leadership.</li><li>Support demand forecasting, capacity planning, workforce requirements, budgeting, and resource optimization.</li><li>Prepare strategic recommendations and performance updates for senior leadership.</li><li>Act as a strategic liaison between Patient Access, Call Centers, hospitals, clinical and operational teams, Digital, IT, Marketing, Revenue Cycle, Finance, and other corporate functions.</li><li>Lead and influence cross-functional teams to deliver Patient Access and Call Center transformation initiatives.</li><li>Ensure compliance with relevant healthcare regulations, NMC policies, quality standards, and risk requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong knowledge of call center operations, technologies, and metrics.</li><li>Strategic thinking with the ability to align operational goals with corporate strategy.</li><li>Proficiency in data analytics, reporting, and performance management.</li><li>Experience with CRM systems, call center software, and digital transformation tools.</li><li>Excellent stakeholder management and communication skills.</li><li>Strong leadership and people development capabilities.</li><li>Financial and budgeting acumen related to call center cost structures.</li><li>Knowledge of compliance, service quality, and risk control frameworks.</li><li>Experience/competency in Customer Experience Design.</li><li>Experience/competency in Call Volume Forecasting.</li><li>Experience/competency in Operational Efficiency Metrics.</li><li>Experience/competency in Vendor Relationship Management.</li><li>Experience/competency in Digital Service Channels.</li><li>Experience/competency in Data-Driven Decisioning.</li><li>Experience/competency in Cross-Functional Leadership.</li><li>Experience/competency in Service Quality Auditing.</li><li>Healthcare or multi-site service experience preferred.</li><li>Experience in Patient Access transformation, digital channels, performance management, and cross-functional strategic initiatives preferred.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Sales Representative – Call Centre</p><p><br></p><p><b><span></span>Company:</b> Unique Connect Call Centre L.L.C.</p><p><b>Location:</b> Business Bay, Dubai, UAE</p><p><b>Job Type:</b> Full-Time</p><p><b>Working Days:</b> Monday to Friday</p><p><b>Working Hours:</b> 9:00 AM – 6:00 PM</p><p><br></p><p>Job Description</p><p>Unique Connect Call Centre L.L.C. is looking for enthusiastic, confident, and motivated <b>Sales Representatives</b> to join our growing team in Business Bay, Dubai.</p><p><br></p><p>We welcome both experienced candidates and freshers who are passionate about sales, customer communication, and career growth. Full training and ongoing support will be provided to help you succeed.</p><p><br></p><p>Key Responsibilities</p><ul><li>Contact potential customers and introduce company products and services.</li><li>Generate leads and convert potential clients into successful sales.</li><li>Build and maintain positive customer relationships.</li><li>Achieve daily, weekly, and monthly sales targets.</li><li>Handle customer inquiries professionally.</li><li>Maintain accurate records of customer interactions and sales activities.</li><li>Work closely with the team to achieve company goals.</li></ul><p><br></p><p>Requirements</p><ul><li>Good communication and interpersonal skills.</li><li>Proficiency in English, Hindi, Urdu, or Arabic.</li><li>Confident, persuasive, and target-oriented.</li><li>Basic computer knowledge.</li><li>Ability to work independently and as part of a team.</li><li>Previous sales or call centre experience is an advantage but not required.</li><li><b>Freshers are welcome to apply!</b></li></ul><p><br></p><p>Benefits</p><ul><li>Company-provided visa</li><li>Health insurance</li><li>Professional training and development</li><li>Career growth opportunities</li><li>Supportive working environment</li><li>Full-time employment</li><li>Monday-to-Friday work schedule</li></ul><p><br></p><p>How to Apply</p><p>Interested candidates are encouraged to submit their updated CV.</p><p><b>Office Location:</b> Business Bay, Dubai, UAE</p><p><br></p><p><b>Join Unique Connect Call Centre L.L.C. and take the next step in your sales career!</b></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Excellent communication and interpersonal skills</li><li>Strong sales and negotiation skills</li><li>Customer service and relationship-building skills</li><li>Lead generation and cold-calling skills</li><li>Persuasive and confident communication</li><li>Active listening and problem-solving abilities</li><li>Target-oriented and self-motivated</li><li>Basic computer and MS Office skills</li><li>Time management and organizational skills</li><li>Teamwork and adaptability</li><li>Ability to handle customer objections professionally</li><li>Fluency in English, Hindi, Urdu, or Arabic</li><li>Willingness to learn and undergo training</li><li>Previous sales or call centre experience is an advantage but not required</li><li>Freshers are welcome to apply</li></ul><p><br></p></div>

<p><strong>Company Description</strong> e&amp; CX Solutions Egypt, part of the etisalat CX Solutions family, focuses on creating impactful, measurable customer experiences across digital channels. The company uses a disciplined, strategy-driven approach to turn customer experience visions into practical, high-performing solutions. Every interaction is designed to strengthen customer relationships and drive business results for its partners. Joining e&amp; CX Solutions Egypt means contributing to exceptional experiences that deliver exceptional outcomes for diverse clients in the region.</p><p><strong>Role Description</strong> The Call Center Operator role is a full-time, on-site position based in Ajman. The person in this role will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. Daily tasks include resolving issues, documenting interactions in contact center systems, escalating complex cases when needed, and following established procedures and service standards. The Call Center Operator will maintain professional phone etiquette, manage call queues efficiently, and collaborate with team members to ensure consistent, high-quality customer support.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Candidates should possess strong Customer Support and Customer Service skills to handle inquiries and resolve issues effectively.</li><li>Candidates should possess excellent Communication and Phone Etiquette skills to manage calls professionally and clearly.</li><li>Candidates should possess experience or familiarity with Contact Centers, including call handling systems and standard operating procedures.</li><li>Candidates should possess strong problem-solving abilities, attention to detail, and the capacity to work in a fast-paced, customer-focused environment.</li><li>Candidates should possess proficiency in basic computer applications, data entry, and CRM or call center software; previous call center or customer-facing experience is preferred.</li><li>Candidates should possess the ability to work flexible shifts, collaborate with diverse teams, and communicate clearly in English; additional language skills are a plus.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role: </strong>CONTACT CENTER AGENT<br><strong>Location :</strong> RAK<br><strong>Role Purpose:</strong><br>To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.<br>&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br>&nbsp;</p><br><p>These are the main responsibilities of this role<br>RESPONSIBILITIES:<br>1. Handle inbound &amp; outbound calls according to procedures, guidelines, and schedules set by organization, call center.<br>2. Proactively offer customer to register IVR and SMS service according to procedures and guidelines<br>3. Escalate customer queries and complaints as necessary.<br>4. Follows up with customer via telephone or email following initial sales contact<br>5. Explain products or services and prices and answer all the customers questions.<br>6. Polite and courteous when dealing with customers all the time.<br>7. Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.<br>8. Keep accurate data on all tasks performed as per defined format,<br>9. Keep customer documents secured and filed accordingly<br>10. Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.<br>11. Meet or exceed the daily, weekly, and monthly sales targets set by the Management.<br>12. Proactively cross seel and up sell the various bank products to customers or caller that qualify<br>13. Escalate hazard /potential risk immediately, via the proper channels<br>14. Adherence to all ADIB policies.<br>Job Conditions:<br>1. Required to work on shifts<br>2. Required to work 6 days a week<br>3. Required to do overtime when necessary<br>4. Required to perform additional tasks when necessary<br>&nbsp;</p><br><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br><p>1. Bilingual (Arabic &amp; English)<br>2. Strong communication skills<br>3. Ability to interact with customers of all levels<br>4. Ability to perform basic mathematical computation<br>5. Good working knowledge of Microsoft Office<br>&nbsp;</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Client</b></p><p> </p><p>Our client is the UAE's largest and highest-rated onsite automotive service provider. With 200,000+ customers served, a fleet of 40+ mobile service vehicle and a dedicated Service Center in Dubai, UAE. They have built the country's most trusted name in onsite auto services. They are now scaling - through new branches, franchise operations, insurance and fleet partnerships, and our customer app.</p><p> </p><p>The Role</p><p>We are hiring a Head of Sales – Battery &amp; Onsite Services to own commercial performance across our two revenue engines: inbound call centre sales conversion and onsite sales at the customer’s vehicle. This is a frontline, hands-on commercial leadership role for someone from the automotive industry who knows how batteries and service packages are sold, and who can turn a service operation into a selling operation. </p><p><br></p><p>Key Responsibilities </p><p><br></p><p>**Sales, Pricing &amp; Revenue**</p><p> - Own overall sales revenue, gross margin and commercial growth for onsite operations</p><p> - Create, own and drive the pricing strategy - battery pricing, service package design, bundled offers, seasonal promotions and campaign pricing that grow volume without eroding margin</p><p> - Benchmark competitor pricing and market positioning; recommend and implement pricing changes backed by data</p><p> - Drive inbound call-to-job conversion across the call centre — scripts, objection handling, response speed, lost-call recovery</p><p> - Drive onsite sales conversion — ensure technicians sell batteries, service packages, upgrades and add-ons at the customer's vehicle</p><p> - Increase average invoice value, service package penetration, upselling and cross-selling</p><p> - Build and manage sales incentive structures for call centre agents and field technicians</p><p> - Develop B2B and corporate sales — fleet accounts, insurance partners, leasing companies, workshops and dealerships</p><p> - Drive repeat business, customer retention and app adoption</p><p> </p><p> **Team Leadership &amp; Performance**</p><p> - Lead, coach and develop the call centre sales team, field technician team and dispatch function</p><p> - Conduct call audits, live call coaching and technician ride-alongs to raise selling capability</p><p> - Set daily, weekly and monthly sales targets and hold the team accountable to them</p><p> - Recruit, train, performance-manage and retain frontline sales talent</p><p> - Build a target-driven, high-accountability sales culture</p><p> </p><p> **Operations &amp; Fleet**</p><p> - Oversee technician fleet management — vehicle deployment, zone coverage, route and roster planning, vehicle upkeep, tooling and on-board stock readiness</p><p> - Own the overall operational efficiency of the team — productivity per technician, cost per job, idle time, fuel and fleet running costs</p><p> - Ensure fast response times, efficient dispatch, high technician utilisation and same-day job closure</p><p> - Maintain pricing discipline, discount control, margin protection and SOP compliance</p><p> - Ensure CRM accuracy, complete job documentation and clean sales reporting</p><p> - Manage stock availability coordination with the service centre to prevent lost sales</p><p> </p><p> **Reporting &amp; Data Analytics**</p><p> - Update top management with structured daily, weekly and monthly reports supported by data analytics</p><p> - Present performance reviews to leadership — sales, pricing, fleet, productivity and margin analytics with clear recommendations</p><p> - Monitor daily sales dashboards and KPIs; convert insights into same-day corrective action</p><p> - Report sales performance, forecasts, conversion trends and margin analysis to leadership</p><p> - Identify revenue leakage and act on it</p><p> </p><p> **Customer Experience**</p><p> - Protect and improve customer satisfaction, Google review ratings and complaint resolution</p><p> - Ensure every job is a positive brand and sales experience</p><p><br></p><p><br></p><p> </p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>6–8 years' experience in the automotive / automobile industry** in the UAE or GCC — car batteries, tyres, lubricants, roadside assistance, breakdown recovery, aftersales, quick service, workshop, garage, fleet servicing, spare parts or dealership service operations</li><li>Strong operational background from the automotive industry** — you have run a workshop, service centre, field team, fleet or branch operation, not only a sales desk</li><li> Minimum 3 years in a **sales management or sales leadership** position</li><li> Experience owning pricing, service package design or commercial offer strategy</li><li> Proven track record of achieving and exceeding revenue and gross margin targets</li><li> Experience leading frontline sales teams — call centre / telesales / inside sales and/or field sales teams</li><li> Strong hands-on coaching ability — call monitoring, sales training, field coaching</li><li> Strong commercial and analytical skills; comfortable working from dashboards, KPIs and P&amp;L numbers</li><li> Working knowledge of CRM systems (Zoho, Salesforce, HubSpot or similar)</li><li> Ability to perform in a fast-paced, high-volume, 24/7 service environment</li><li> Excellent communication, negotiation and stakeholder management skills</li><li> Valid **UAE driving licence**</li><li> Fluent English essential; Hindi and Urdu is an advantage</li><li> Bachelor's degree preferred; automotive or technical qualification an advantage</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Overview<p>We are seeking an <strong>Arabic-speaking Call Center Agent – Night Shift</strong> to handle customer enquiries, provide accurate information and deliver professional support during overnight operating hours. The role involves managing inbound and outbound calls, resolving customer issues, recording interactions and ensuring a positive customer experience in accordance with company procedures and service standards.</p><br><br>Key Responsibilities<ul><li><p>Answer inbound customer calls and respond to enquiries in a professional, courteous and timely manner.</p><br><br></li><li><p>Provide customer support in <strong>Arabic and English</strong> according to customer needs and business requirements.</p><br><br></li><li><p>Understand customer concerns, identify the appropriate solution and resolve issues at the first point of contact where possible.</p><br><br></li><li><p>Handle complaints, service requests, general enquiries and account-related questions in accordance with established procedures.</p><br><br></li><li><p>Make outbound calls when required to follow up on enquiries, confirm information or provide customer updates.</p><br><br></li><li><p>Verify customer information and maintain accurate records of calls, requests, actions and outcomes in the CRM or call centre system.</p><br><br></li><li><p>Escalate complex, urgent or unresolved matters to the appropriate department or supervisor.</p><br><br></li><li><p>Maintain confidentiality when handling customer, company and payment-related information.</p><br><br></li></ul>Requirements<ul><li><p>Fluent written and spoken <strong>Arabic and English</strong>.</p><br><br></li><li><p>Previous experience as a Call Center Agent, Customer Service Representative, Contact Centre Advisor, Telephone Operator or similar role is preferred.</p><br><br></li><li><p>Experience handling customer enquiries, complaints and service requests by telephone.</p><br><br></li><li><p>Good computer skills and experience using CRM, ticketing, call centre or customer management systems.</p><br><br></li><li><p>Clear telephone manner, strong listening skills and the ability to communicate information accurately.</p><br><br></li><li><p>Night Shift Availability</p><br><br></li></ul> <br><br> </div>

Job Overview<br>The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.<br>Key Responsibilities Acting as a first point of contact Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level Answering and distributing all incoming calls in a timely and professional manner Delivering a positive and timely response to client enquiries Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients Maintaining confidentiality of client data ensuring no sensitive information is disclosed Keep records of all calls in Call Center CRM in a comprehensible way Meet individual and team qualitative and quantitative targets Building and maintaining effective working relationships whilst promoting the company culture and values Performing other job-related duties as assigned by Management<br>Qualifications & Skills Minimum of 2 years’ experience as a Call Center agent or similar role in the UAEFull English proficiency is required Additional spoken languages are an advantage Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette Customer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Excellent active listening and problem-solving skills Intermediate computer literacy is required e.g., MS Office Familiarity with CRM systems and practices