Document Controller - Sharjah UAE

<p>Job Functions, Responsibilities</p><p>Coordinate HR administration and ensure timely communication of employee-related matters between the UAE office, regional teams, and corporate HR. Support recruitment by posting vacancies, screening applications, scheduling interviews, preparing offers, and completing pre-employment documentation. Coordinate employee onboarding, induction, probation follow-up, transfers, promotions, and offboarding in accordance with approved procedures. Maintain complete, accurate, secure, and confidential personnel files, HR records, and employee data in the ERP system. Administer attendance, leave, benefits, medical insurance, salary adjustments, and payroll inputs; reconcile records and submit approved monthly payroll data on time. Prepare HR correspondence and employment documents, including contracts, certificates, confirmation letters, promotion letters, warnings, clearances, and separation documents. Respond to employee queries, explain applicable policies and procedures, and escalate sensitive or complex employee-relations matters to HR management. Support performance-management, training, and employee-engagement activities; maintain the training matrix and related attendance records. Prepare accurate weekly and monthly HR reports, monitor document expiry dates, and follow up on required actions. Support implementation of HR policies and ensure assigned activities comply with company procedures and applicable UAE labour requirements. PRO responsibilities include, but are not limited to:</p><p>Labour/ Immigration Process and track employment visas, work permits, labour cards, medical examinations, Emirates IDs, renewals, status changes, and cancellations for employees. Prepare, submit, and follow up on applications and supporting documents with relevant UAE authorities and free zones. Coordinate business and visit visa requirements and liaise with embassies, diplomatic missions, and immigration authorities when required. Maintain accurate records of passports, visas, permits, identification documents, application receipts, costs, and expiry dates, with appropriate confidentiality controls. Monitor changes in government procedures and communicate relevant updates, documentation requirements, timelines, and compliance risks to HR management and employees. Provide employees and managers with clear guidance on routine government-related processes while escalating legal interpretations or exceptional cases to the appropriate internal adviser. Legal Represent the company before government authorities for routine administrative transactions within the role s delegated authority. Coordinate the renewal and maintenance of trade licences, commercial registrations, establishment cards, government certificates, and other statutory company documents with Legal, Finance, and authorised service providers. Arrange document attestation, notarisation, legal translation, and consular processing as required. Support Legal and management with documentation required for entity establishment, licence amendments, and authorised corporate filings in the UAE. Perform other HR, PRO, and administrative duties reasonably assigned by the Global HR Manager, Corporate HR Director, or Head of the regional office.</p><p>Skills and Experience</p><p>Bachelor's degree or diploma in Human Resources, Business Administration, Public Administration, or a related field. 5 to 7 years of relevant experience in HR and PRO functions within the UAE, preferably in a multinational or multi-location organization. Strong knowledge of UAE Labor Law, immigration procedures, free-zone regulations, and government service processes, with the ability to stay updated on regulatory changes. Hands-on experience in visa and work permit processing, employee records management, attendance and leave administration, payroll coordination, insurance administration, and HR documentation. Proven experience in labor law compliance, employee relations, and the implementation of HR policies in line with UAE regulations. Proficiency in Microsoft Office and HR/ERP systems; experience with UAE government portals is preferred. Excellent written and verbal communication skills in English; knowledge of Arabic is an advantage. Strong organizational skills, attention to detail, discretion in handling confidential information, and the ability to manage multiple priorities under tight deadlines. A valid UAE driving license is preferred, particularly for roles requiring travel to government authorities and service centers.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree or diploma in Human Resources, Business Administration, Public Administration, or a related field. 5 to 7 years of relevant experience in HR and PRO functions within the UAE, preferably in a multinational or multi-location organization. Strong knowledge of UAE Labor Law, immigration procedures, free-zone regulations, and government service processes, with the ability to stay updated on regulatory changes. Hands-on experience in visa and work permit processing, employee records management, attendance and leave administration, payroll coordination, insurance administration, and HR documentation. Proven experience in labor law compliance, employee relations, and the implementation of HR policies in line with UAE regulations. Proficiency in Microsoft Office and HR/ERP systems; experience with UAE government portals is preferred. Excellent written and verbal communication skills in English; knowledge of Arabic is an advantage. Strong organizational skills, attention to detail, discretion in handling confidential information, and the ability to manage multiple priorities under tight deadlines. A valid UAE driving license is preferred, particularly for roles requiring travel to government authorities and service centers.</p>

<ul><li><p>Develop and execute comprehensive test plans and test cases specifically for fraud detection rules, algorithms, and real-time transaction monitoring within an enterprise system.</p></li><li><p>Perform rigorous data validation and integrity testing on large, complex datasets used for fraud analysis and model training.</p></li><li><p>Collaborate closely with fraud analysts, data scientists, and developers to understand business logic and translate it into effective test scenarios.</p></li><li><p>Identify, document, and track defects with detailed reproduction steps, focusing on the impact to fraud prevention and detection accuracy.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum Qualifications; · Bachelor of Computer Science or Information Technology Software Engineering or related fields. · Preferred certification or coursework in Islamic Finance/Banking Minimum Experience: · 3- 5 years of experience .in software testing or quality assurance in the banking industry · Hands on experience in Enterprise Fraud Risk Management System (EFRMS), Device Intelligence and Behavior Analytics (DI & BA), Core Banking applications, Internet & Mobile Banking, Payment Systems, FOS/LOS and other channels. · Proficiency in performance testing, test automation tools and test management systems. · Familiar with SQL, API Testing and basic scripting · Having testing certification e.g ISTQB foundation Level or CSTE Certified Software Tester Testing Skills Experience: · understanding SDLC and STLC · experience in Test Planning and Strategy · experience in test case design · Defect Management · Testing types Knowledge · Automation testing · Personal Competencies § Analytical mindset § Excellent communication and documentation abilities § Ability to work collaboratively in cross function teams Skills software testing regulatory compliance automated testing</p></li></ul>

<p>Key Responsibilities Develop and implement Quality Assurance/Quality Control plans, procedures, and checklists for site works Conduct regular inspections of materials, workmanship, and installation processes (structural steel, membrane/fabric work, foundations, civil works) Review and verify compliance with approved drawings, specifications, and international/local codes and standards Raise and track Non-Conformance Reports (NCRs) and follow up on corrective actions Coordinate Inspection Test Plans (ITPs) with site engineers, subcontractors, and consultants Witness and document material testing (concrete, steel, welding, etc.) as applicable Prepare and maintain QA/QC documentation, inspection records, and reports Liaise with third-party inspection bodies, consultants, and clients during audits/inspections Support in obtaining approvals and sign-offs at project milestones Conduct root-cause analysis for recurring quality issues and recommend improvements Ensure quality standards are upheld through project closeout and handover</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor's degree in Civil Engineering</p></li><li><p>2–5 years of relevant QA/QC experience in construction (tensile structures, landscaping, or similar sectors is a plus)</p></li><li><p>UAE experience preferred</p></li></ul><p><strong>Skills</strong></p><ul><li><p>Strong knowledge of QA/QC systems, ISO standards, and construction quality procedures</p></li><li><p>Familiarity with inspection tools, testing methods, and documentation systems</p></li><li><p>Attention to detail and strong analytical/problem-solving skills</p></li><li><p>Good communication and coordination skills (liaising across site teams, consultants, clients)</p></li><li><p>Proficiency in MS Office; familiarity with QA/QC software or ERP systems is a plus</p></li><li><p>Ability to read and interpret technical drawings and specifications</p></li></ul>

<ul><li><p>Conduct Application Security Testing, Vulnerability Assessment and Penetration Testing and configuration review for network, web application, mobile application, payment gateway, API and thick -client applications.</p></li><li><p>Perform manual/automated testing of Web/ Mobile/ Infra/Network/Wi-Fi/ ATM/ payment gateway/API applications.</p></li><li><p>Contribute to design, development, and support of new/upgrade business/infrastructure application projects with security recommendations across the implementation life cycle.</p></li><li><p>To ensure deployment of applications with appropriate security measures, including but not limited to, relevant technologies, architectures, policies, and compliance frameworks.</p></li><li><p>Plan and execute periodic testing activities, and document findings and its remediation plans. Coordination with internal team for reporting and closure of reported findings.</p></li><li><p>Staying current with latest trends, tools, techniques, etc. in application security and to keep abreast with current and emerging vulnerabilities / risks/ threats, in addition to understanding their appropriate counter measures.</p></li><li><p>Work with and manage external security vendors / auditors during assessments.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>An Bachelor Degree, with 3 - 5 Years experience in Information Security - Penetration testing & Application security testing.</p></li><li><p>Security certifications like CEH / OSCP/ OCSE/ OSWA / CISSP / GPEN.</p></li><li><p>Experience in Application security testing for banking applications and other internal applications.</p></li><li><p>Web / Mobile Application hacking and Penetration testing.</p></li><li><p>Vulnerability assessment.</p></li><li><p>Wire-less, VOIP, ATM Security testing, and WebAPI testing, etc.</p></li><li><p>Hands on experience with popular security tools – Nessus, Qualys, BurpSuite, Netsparker, Metasploit, Kali Linux, WebInspect, Acunetix, Metaexploit, etc.</p></li><li><p>Thorough and practical knowledge of OWASP, SANS, etc.</p></li><li><p>Has practical experience in auditing various OS, DB, Network and Security technologies.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> Oversee the day-to-day operations during the shift, ensuring smooth functionality and addressing minor issues promptly. submit and coordinate maintenance requests, monitor and document housekeeping and security performance, and track junior staff attendance to maintain operational efficiency. uphold site standards and supporting overall site management. </p><ul><li><p>Oversee and manage all on-ground operational activities to ensure smooth day-to-day functioning and adherence to destination standards .attend any additional tasks assigned by the Operations in charge. </p></li><li><p>Identify and report any maintenance or facility-related issues, prepare all required work permits, coordinate with the facility management team, and follow up until resolution.</p></li><li><p>Monitor attendance and performance of housekeeping, security, and support staff.</p></li><li><p>Ensure all safety measures, cleanliness, and hygiene standards are maintained across the site, addressing any potential hazards immediately.</p></li><li><p>Prepare and submit daily operational reports, including incident reports, maintenance updates, and general observations.</p></li><li><p>First point of contact for visitors to address operational concerns, ensuring prompt and professional resolution.</p></li><li><p>Ensure all site activities comply with company's operational policies, safety regulations, and service standards.</p></li><li><p>Prepare weekly staff shifts &amp; brakes schedules, and annual leave plan.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education: </strong>Bachelor Degree in Operations or Facility Management or High School Diploma with minimum of 3 years in related field.</p><p><strong>Experience: Minimum 3-5 years of experience</strong> in operations, facilities, or site supervision, preferably in hospitality, public destinations, or property management.</p><p></p></section>

Position Overview<br><br>We are seeking an organized, dependable, and detail-oriented <strong>Remote Data Entry Administrator</strong> to support daily business operations. This entry-level position is responsible for entering and maintaining information, processing digital records, organizing documentation, updating spreadsheets and databases, and completing routine administrative assignments.<br><br>The ideal candidate is comfortable working with computers and digital information, follows procedures carefully, and consistently produces accurate work.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote professional role are encouraged to apply.<br><br>Key Responsibilities<br><br>Data Entry &amp; Administration<br><br><ul><li>Enter information into databases, spreadsheets, and internal systems.</li><li>Create and update records using approved source information.</li><li>Transfer data from forms, documents, and digital files.</li><li>Review entries for accuracy and completeness.</li><li>Maintain consistent formatting across records.</li><li>Process routine data updates and corrections.</li><li>Complete assigned work within established deadlines.</li><li>Maintain accurate processing records.<br><br></li></ul>Data Verification &amp; Quality Control<br><br><ul><li>Compare entered information with approved source documents.</li><li>Review records for missing, duplicate, or inconsistent information.</li><li>Perform routine accuracy and completeness checks.</li><li>Verify information according to established procedures.</li><li>Correct routine errors when authorized.</li><li>Flag unresolved discrepancies for additional review.</li><li>Help maintain accurate and reliable business data.<br><br></li></ul>Records Management<br><br><ul><li>Maintain organized electronic records and files.</li><li>Upload, label, categorize, and archive documents.</li><li>Follow established file-naming and storage procedures.</li><li>Maintain record indexes and processing logs.</li><li>Retrieve authorized records when requested.</li><li>Organize templates, forms, and reference materials.</li><li>Protect confidential and sensitive information.<br><br></li></ul>Administrative Support<br><br><ul><li>Prepare and update spreadsheets, forms, lists, and trackers.</li><li>Process routine administrative requests.</li><li>Maintain internal logs and shared records.</li><li>Organize digital folders and administrative resources.</li><li>Assist with shared inboxes when assigned.</li><li>Route documents and information to appropriate team members.</li><li>Complete additional clerical and administrative assignments.<br><br></li></ul>Workflow &amp; Task Coordination<br><br><ul><li>Track pending and completed assignments.</li><li>Update workflow and processing trackers.</li><li>Monitor routine deadlines and action items.</li><li>Follow up on assigned tasks.</li><li>Maintain basic activity logs.</li><li>Compile approved information for routine reports and summaries.</li><li>Provide progress updates when requested.<br><br></li></ul>Remote Team Communication<br><br><ul><li>Communicate professionally through email, chat, and virtual meetings.</li><li>Respond to routine internal requests.</li><li>Coordinate information with team members and departments.</li><li>Request clarification when instructions are incomplete.</li><li>Report data or documentation issues promptly.</li><li>Participate in virtual meetings and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Familiarity with email, spreadsheets, web browsers, and digital documents.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow written instructions and established procedures.</li><li>Ability to complete repetitive tasks accurately and consistently.</li><li>Clear written and verbal communication skills.</li><li>Ability to manage multiple routine assignments.</li><li>Ability to work independently in a remote environment.</li><li>Dependable and professional work habits.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Microsoft Excel, Word, and Outlook.</li><li>Google Sheets, Docs, Drive, and Gmail.</li><li>Data-entry or database systems.</li><li>Administrative or clerical support.</li><li>Digital document-management platforms.</li><li>CRM or business-management systems.</li><li>Records processing and data verification.</li><li>Basic spreadsheet functions.</li><li>Remote collaboration tools.<br><br></li></ul>Skills developed through academic projects, internships, volunteer work, freelance assignments, customer service, retail, or other structured activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Accurate data entry.</li><li>Data verification.</li><li>Attention to detail.</li><li>Administrative organization.</li><li>Records management.</li><li>Document processing.</li><li>Computer and typing proficiency.</li><li>Time management.</li><li>Dependability and consistency.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy structured, detail-focused work involving data, spreadsheets, records, and digital documents. You are accurate, organized, dependable, and comfortable completing assignments independently while following established procedures.<br><br>This position can provide a foundation for a career in <strong>data administration, data entry, records management, administrative support, or business operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering typing, data accuracy, spreadsheet basics, record verification, organization, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

<ul><li><p>Lead implementation and end-to-end support of Oracle Fusion Data Intelligence (FDI) and related analytics platforms.</p></li><li><p>Architect, configure, and enhance data pipelines, semantic models, and dashboards for organizational reporting.</p></li><li><p>Develop interactive analytics using Oracle tools (e.g., FDI dashboards, OTBI, BI Publisher, Oracle Analytics Cloud).</p></li><li><p>Integrate and reconcile data from Oracle Fusion modules and external sources.</p></li><li><p>Ensure data quality, governance, and security best practices across analytics solutions.</p></li><li><p>Translate business requirements into technical models and analytical solutions.</p></li><li><p>Provide training, technical documentation, and knowledge transfer for key stakeholders.</p></li><li><p>Troubleshoot issues, optimize system performance, and manage ongoing enhancements</p></li><li><p>SQL proficiency, ETL/ELT understanding, and data validation techniques.</p></li><li><p>Design & develop interactive dashboards and reports in Power BI that communicate business insights clearly.</p></li><li><p>Connect to multiple data sources, perform data extraction and data transformation.</p></li><li><p>Translate business requirements into actionable BI solutions and visualizations</p></li><li><p>Collaborate with business stakeholders, analysts, and data engineers.</p></li><li><p>Provide user training, support, and troubleshooting for BI solutions.</p></li><li><p>Strong analytical thinking and communication skills.</p></li><li><p>Ensure data integrity, validation, and reconciliation between Oracle Fusion modules and external systems.</p></li><li><p>Conduct impact analysis for new module releases, patches, and updates.</p></li><li><p>Develop custom analytics and KPIs for executive dashboards (e.g., C-level reporting).</p></li><li><p>Ensure compliance with security, governance, and data privacy policies.</p></li><li><p>Recommend enhancements to reporting strategy and analytics architecture based on business needs.</p></li><li><p>Document all configurations, mappings, and data models; maintain a knowledge repository.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>A high level (degree or equivalent) qualification that demonstrates superior knowledge of any or all of the following:</p><ul><li><p>Data Analytic / Computer Science / Information Technology / Software Engineering / Information Systems</p></li><li><p>Minimum of 2 - 3 years’ experience in Oracle Fusion Implementation Circle</p></li></ul>

<ul><li>Prepare surfaces for painting by cleaning, sanding, and filling holes to ensure a smooth finish.</li><li>Apply paints, stains, and coatings using brushes, rollers, or spray equipment with precision and attention to detail.</li><li>Mix and match paint colors to meet specific project requirements and client preferences.</li><li>Inspect and touch up painted surfaces to maintain high-quality standards and client satisfaction.</li><li>Adhere to safety protocols and regulations while using hazardous materials and operating equipment.</li><li>Manage time efficiently to meet project deadlines without compromising quality.</li><li>Communicate effectively with clients and team members to understand project specifications and adjustments.</li><li>Maintain and clean tools and equipment to ensure longevity and optimal performance.</li><li>Document progress and report any issues or changes in a timely manner to the project supervisor.</li><li>Stay updated on the latest painting techniques and trends to continuously improve skills and service offerings.</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; additional vocational training in painting or related fields is a plus.</li><li>Minimum of 2-3 years of hands-on painting experience in residential or commercial settings.</li><li>Proven ability to read and interpret blueprints and technical drawings accurately.</li><li>Knowledge of various paint types, their applications, and proper handling techniques.</li><li>Strong attention to detail and a commitment to delivering high-quality workmanship.</li><li>Ability to work independently as well as collaboratively in a team environment.</li><li>Excellent communication skills to engage with clients and understand their needs.</li><li>Physical stamina and dexterity to perform repetitive tasks and handle various tools and equipment.</li><li>Valid driver&#x27;s license and reliable transportation for travel to job sites.</li><li>Fluency in English; knowledge of additional languages is a valued asset.</li></ul><br/>

<ul><li><p>Liaise with UAE government authorities including (but not limited to) Immigration, MOHRE, GDRFA, ICP, Free Zones, Courts, Customs, and other relevant departments</p></li><li><p>Process, renew, and manage employment visas, residence visas, Emirates IDs, labor cards, work permits, entry permits, and dependent visas</p></li><li><p>Manage employee entry procedures including visa issuance, medical tests, biometrics, visa stamping, and onboarding formalities in coordination with HR</p></li><li><p>Coordinate medical tests, Emirates ID biometrics, and visa stamping processes to ensure timely completion</p></li><li><p>Manage employee exit procedures including visa cancellation, labor clearance, and coordination with HR and Finance teams</p></li><li><p>Coordinate employee security deposit / guarantee refund processes upon exit, ensuring completion of all legal and regulatory requirements</p></li><li><p>Ensure full compliance with UAE labor laws, immigration regulations, and Free Zone requirements</p></li><li><p>Support audits, inspections, government inquiries, and official visits when required</p></li><li><p>Assist management with legal, regulatory, and government-related documentation and correspondence</p></li><li><p>Maintain accurate and up-to-date records of all government-related documents, approvals, and employee data</p></li><li><p>Handle company trade license issuance and renewals, establishment cards, immigration files, and other statutory registrations</p></li><li><p>Monitor and track renewal dates for employee visas, dependents, licenses, and company registrations to avoid penalties</p></li><li><p>Keep management informed of updates and changes in UAE labor laws, immigration policies, Free Zone regulations, and government procedures</p></li><li><p>Handle legal requirements related to company-owned assets and board members’ assets as and when required</p></li><li><p>Coordinate and manage trademark registration processes for group entities</p></li><li><p>Manage employee and dependent data, including visa and document validity tracking and renewals</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong knowledge of UAE labor laws and immigration procedures</p></li><li><p>Excellent coordination, follow-up, and stakeholder management skills</p></li><li><p>Ability to handle sensitive and confidential matters professionally</p></li><li><p>Strong communication skills in English and Arabic language</p></li><li><p>Well organized with strong attention to detail and deadline management</p></li></ul>

<p><strong>Job Description:</strong></p><p>We are seeking a passionate and dedicated Kindergarten Teacher to create a nurturing, engaging, and stimulating learning environment for young children. The successful candidate will be responsible for fostering children's academic, social, emotional, and physical development through age-appropriate learning activities and positive classroom management.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Plan, prepare, and deliver engaging lessons aligned with the curriculum and learning objectives.</p></li><li><p>Create a safe, inclusive, and supportive classroom environment that encourages learning and exploration.</p></li><li><p>Develop children's literacy, numeracy, communication, and social skills through interactive activities.</p></li><li><p>Monitor, assess, and document students' progress and provide regular feedback to parents and school administration.</p></li><li><p>Implement effective classroom management strategies to maintain a positive learning atmosphere.</p></li><li><p>Organize educational games, creative activities, and hands-on learning experiences.</p></li><li><p>Support the emotional, social, and behavioral development of students.</p></li><li><p>Collaborate with colleagues, parents, and school leadership to promote student success.</p></li><li><p>Maintain accurate student records and prepare reports as required.</p></li><li><p>Participate in school events, professional development programs, and staff meetings.</p></li></ul><p><strong>Qualifications and Requirements:</strong></p><ul><li><p> Bachelors in core subject with B.Ed and Montessori / Early Childhood Education. Equivalency and TLS required</p></li><li><p>Teaching qualification/license as required by local regulatory authorities.</p></li><li><p>Previous experience teaching kindergarten or early years students is preferred.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong classroom management and organizational abilities.</p></li><li><p>Passion for working with young children and supporting their holistic development.</p></li><li><p>Ability to work effectively as part of a team.</p></li></ul><p><strong>Skills:</strong></p><ul><li><p>Child-centered teaching approach</p></li><li><p>Creativity and innovation in lesson planning</p></li><li><p>Patience and empathy</p></li><li><p>Strong communication and collaboration skills</p></li><li><p>Time management and organizational skills</p></li><li><p>Proficiency in educational technology and digital learning tools</p></li></ul><p>This role requires a commitment to providing high-quality early childhood education and fostering a lifelong love of learning in young students.</p><p><strong>Desired Candidate Profile</strong></p><p>A team player with a solution based approach to challenges.</p><p>A drive to improve teaching and learning, ensuring the needs of all learners is met.</p><p>2 years experience within CBSE curriculum in UAE.</p><p>Strong experience- handling kg students will be considered.</p><p>A passion and drive for outstanding teaching and learning.</p><p><br></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Lead the development and optimization of novel NPK fertilizer formulations, focusing on enhanced nutrient uptake and crop yield.</li><li>Design and execute complex laboratory experiments to evaluate the efficacy, stability, and physical properties of new fertilizer products.</li><li>Analyze and interpret experimental data, translating findings into actionable insights for product improvement and new product pipelines.</li><li>Manage pilot plant trials and scale-up processes, ensuring seamless transition from lab-scale to commercial production.</li><li>Collaborate cross-functionally with agronomists, production engineers, and marketing teams to align R&amp;D efforts with market needs and business objectives.</li><li>Stay abreast of the latest scientific advancements, regulatory changes, and competitive landscape in the fertilizer industry to drive innovation.</li><li>Troubleshoot formulation challenges and provide technical support for existing NPK fertilizer products.</li><li>Develop and validate analytical methods for raw material and finished product quality control.</li><li>Author technical reports, patent applications, and scientific publications to document research findings and protect intellectual property.</li><li>Mentor junior chemists and technicians, fostering a culture of scientific excellence and continuous learning within the R&amp;D team.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master's or Ph.D. in Chemistry, Agronomy, Chemical Engineering, or a related scientific discipline.</li><li>Minimum of 7 years of progressive experience in fertilizer formulation, with a strong emphasis on NPK and specialty fertilizers.</li><li>Proven track record of successfully developing and launching new fertilizer products from concept to commercialization.</li><li>Deep understanding of plant nutrition, soil science, and the chemical interactions of fertilizer components.</li><li>Expertise in analytical techniques such as ICP-OES, AAS, XRF, particle size analysis, and rheology.</li><li>Proficiency in statistical analysis software (e.g., JMP, Minitab) for experimental design and data interpretation.</li><li>Exceptional problem-solving skills and a creative approach to overcoming formulation hurdles.</li><li>Excellent communication and interpersonal skills, with the ability to effectively present complex technical information to diverse audiences.</li><li>Familiarity with global fertilizer regulations and environmental stewardship principles.</li><li>Ability to work independently and lead project teams in a fast-paced R&amp;D environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Lead the development of novel pesticide formulations, from concept to commercialization, ensuring efficacy, safety, and regulatory compliance.</li><li>Design and execute complex laboratory experiments to optimize active ingredient delivery, stability, and user-friendliness of formulations.</li><li>Troubleshoot and resolve formulation challenges, identifying root causes and implementing innovative solutions for existing and new products.</li><li>Conduct comprehensive stability studies and compatibility testing to guarantee product shelf-life and performance under various environmental conditions.</li><li>Collaborate closely with regulatory affairs teams to ensure all formulations meet stringent global registration requirements and data packages.</li><li>Scale-up laboratory formulations to pilot and commercial manufacturing, providing technical guidance and ensuring process robustness.</li><li>Stay abreast of cutting-edge formulation technologies, industry trends, and competitive landscape to drive innovation and maintain a technological edge.</li><li>Manage and mentor junior chemists and technicians, fostering a culture of scientific excellence, safety, and continuous improvement.</li><li>Develop and validate analytical methods for raw material, in-process, and finished product testing, ensuring quality control.</li><li>Prepare technical reports, patents, and scientific publications to document research findings and protect intellectual property.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Ph.D. or Master's degree in Chemistry, Chemical Engineering, or a closely related field, demonstrating a strong academic foundation.</li><li>Minimum of 7-10 years of progressive experience in R&amp;D, specifically within the agrochemical or pesticide formulation industry.</li><li>Proven track record of successfully developing and launching new pesticide formulations, from bench to market.</li><li>Expertise in various formulation types (e.g., SC, EC, WP, WDG, OD) and their associated physicochemical properties and manufacturing processes.</li><li>In-depth knowledge of regulatory requirements (e.g., EPA, EFSA) and experience in preparing dossier data for product registration.</li><li>Proficiency in analytical techniques such as HPLC, GC, particle size analysis, and rheology for formulation characterization.</li><li>Exceptional problem-solving skills and a creative approach to overcoming complex scientific and technical challenges.</li><li>Strong project management abilities, capable of independently managing multiple projects and meeting deadlines.</li><li>Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present technical information clearly.</li><li>A passion for innovation and a commitment to sustainable and environmentally responsible product development.</li></ul><p></p></section>

<p>The Draftsman will be responsible for preparing accurate technical drawings, shop drawings, production drawings, and manufacturing details for bespoke furniture, carpentry, joinery, and related interior works. This role requires close coordination with the design, project, production, procurement, and installation teams to ensure that drawings are technically accurate, practical to manufacture, and aligned with project requirements. The ideal candidate should have hands-on experience in furniture manufacturing, carpentry, joinery, fit-out, or similar environment and understand how design drawings translate into actual production. Key Responsibilities Technical & Shop Drawings • Prepare detailed technical drawings and shop drawings based on approved designs, project requirements, specifications, and site conditions. • Develop detailed production drawings for bespoke furniture, cabinetry, wardrobes, kitchens, wall panels, doors, counters, reception desks, and other joinery items. • Develop drawings showing dimensions, materials, finishes, hardware, construction methods, joints, fixing details, and other information required for manufacturing. Furniture & Joinery Drafting • Develop and modify drawings for custom furniture and joinery products. • Translate architectural, interior design, and concept drawings into practical manufacturing drawings. • Detail furniture construction, including carcasses, doors, drawers, shelves, panels, frames, supports, and hardware. Production Coordination • Work closely with the production and workshop teams to ensure drawings are practical and suitable for manufacturing. • Discuss technical details with carpenters, joinery supervisors, production managers, and other workshop personnel when required. • Review production feedback and modify drawings to resolve manufacturing issues. Site Measurements & Revisions • Review and incorporate site measurements into shop and production drawings. • Prepare revised drawings following design changes, client comments, site conditions, or production requirements. • Maintain proper revision control and ensure the latest approved drawings are issued to the relevant teams.</p><p>Design & Project Coordination • Coordinate with interior designers, architects, project managers, and other stakeholders to clarify technical requirements. • Review design drawings and specifications to identify missing or conflicting information before production. • Raise technical queries and seek clarification where necessary. Drawing Accuracy & Quality Control • Check all drawings carefully for dimensions, materials, levels, finishes, hardware, construction details, and other technical information before release. • Ensure drawings are accurate, clear, properly detailed, and suitable for manufacturing. Ensure drawings comply with approved project specifications and company standards. Material & Hardware Detailing • Clearly indicate materials, finishes, thicknesses, edge details, and construction specifications within drawings. • Detail relevant hardware and fittings, including hinges, drawer systems, runners, handles, brackets, supports, locks, and other furniture hardware. • Coordinate with procurement and production teams to ensure specified materials and hardware are practical and available. Documentation & Drawing Management • Maintain an organized digital library of drawings, project files, revisions, and technical documentation. • Follow company naming conventions and drawing/document control procedures. • Ensure only the latest approved drawings are issued to production and installation teams.</p>

<p>The Draftsman will be responsible for preparing accurate technical drawings, shop drawings, production drawings, and manufacturing details for bespoke furniture, carpentry, joinery, and related interior works. This role requires close coordination with the design, project, production, procurement, and installation teams to ensure that drawings are technically accurate, practical to manufacture, and aligned with project requirements. The ideal candidate should have hands-on experience in furniture manufacturing, carpentry, joinery, fit-out, or similar environment and understand how design drawings translate into actual production. Key Responsibilities Technical & Shop Drawings • Prepare detailed technical drawings and shop drawings based on approved designs, project requirements, specifications, and site conditions. • Develop detailed production drawings for bespoke furniture, cabinetry, wardrobes, kitchens, wall panels, doors, counters, reception desks, and other joinery items. • Develop drawings showing dimensions, materials, finishes, hardware, construction methods, joints, fixing details, and other information required for manufacturing. Furniture & Joinery Drafting • Develop and modify drawings for custom furniture and joinery products. • Translate architectural, interior design, and concept drawings into practical manufacturing drawings. • Detail furniture construction, including carcasses, doors, drawers, shelves, panels, frames, supports, and hardware. Production Coordination • Work closely with the production and workshop teams to ensure drawings are practical and suitable for manufacturing. • Discuss technical details with carpenters, joinery supervisors, production managers, and other workshop personnel when required. • Review production feedback and modify drawings to resolve manufacturing issues. Site Measurements & Revisions • Review and incorporate site measurements into shop and production drawings. • Prepare revised drawings following design changes, client comments, site conditions, or production requirements. • Maintain proper revision control and ensure the latest approved drawings are issued to the relevant teams.</p><p>Design & Project Coordination • Coordinate with interior designers, architects, project managers, and other stakeholders to clarify technical requirements. • Review design drawings and specifications to identify missing or conflicting information before production. • Raise technical queries and seek clarification where necessary. Drawing Accuracy & Quality Control • Check all drawings carefully for dimensions, materials, levels, finishes, hardware, construction details, and other technical information before release. • Ensure drawings are accurate, clear, properly detailed, and suitable for manufacturing. Ensure drawings comply with approved project specifications and company standards. Material & Hardware Detailing • Clearly indicate materials, finishes, thicknesses, edge details, and construction specifications within drawings. • Detail relevant hardware and fittings, including hinges, drawer systems, runners, handles, brackets, supports, locks, and other furniture hardware. • Coordinate with procurement and production teams to ensure specified materials and hardware are practical and available. Documentation & Drawing Management • Maintain an organized digital library of drawings, project files, revisions, and technical documentation. • Follow company naming conventions and drawing/document control procedures. • Ensure only the latest approved drawings are issued to production and installation teams.</p>

<ul><li><p>Claims Processing Team: Submission</p><p>•Verifies the ICD1O CM codes and relevant CPT/ HCPCS codes on the UCF /discharge summary for submission to various insurance companies on day-to-daybasis.</p><p>•Analysis of the UCF documentation issue from time to time and providing reportsabout areas of concern in coding and the claims.</p><p>•Uploads OP E-claims.</p><p>•Identifies commonly used ICD codes and relevant CPT codes and compile the list.</p><p>•Identifies the ICD codes (Diagnosis under Exclusion) and CPT codes (not billable).</p><p>•Reports variations / irrelevance in the CPT codes used for services/procedures.</p><p>•Assigns proper CPT/ HCPCS codes for newly added services / procedures.</p><p>•Reports the audit findings about discrepancies in the claims daily.</p><p>•Be available to the Consultants about clarification regarding the ICD/ CPT codes.</p><p>•Coordinates with Insurance Doctors and Billing Supervisor/ Accountants for E claimSubmission, Resubmission, Follow Up and Final Sign off.</p><p>Claims Processing Team: Resubmission</p><p>•Coder is required to review documentation by the physicians in the UCF / E –Discharge summary and look for discrepancies between the documentationand the coded, diagnosis and selected CPT codes.</p><p>•Senior Coder required to overview the notes prepared for UCF / DischargeSummary have all the required information. In case any information is missingthey need to contact the physician and get it filled.</p><p>•Be available to the Consultants about any clarification regarding ICD/CPT codes.</p><p>•Senior Coder is required to speak to clinicians about specialty specific rejectionsand reasons for the rejections and how to avoid such rejections.</p><p>Page 3 of 6 Controlled Document ADM-HRF-24-R01</p><p>•Verifies the ICD10 CM codes and relevant CPT/HCPCS codes on the claims forsubmission to various insurance companies on day-to-day basis.</p><p>•Provides Reports/feedback about proper implementation of ICD/ CP coding.</p><p>•Provides training material and support to the cashiers/claims processors / nurseswith regards to ICD/CPT and other relevant medical coding requirements.</p><p>•Identifies the ICD codes (Diagnosis under Exclusion) and CPT codes (not billable).</p><p>•Uploads of e-claims to the DHPO and/or any other portal necessary for claiming</p><p>payments of direct billing claims.</p><p>•Coordinates with Insurance Companies medical teams for clarifications and otherday to day issues.</p><p>•Coordinates with Billing Supervisor / Accountants for e·claim submission,Resubmission, Follow Up, Reconciliation and Final Sign off.</p><p>•Enters the codes in the software application.</p><p>•Adheres to the company's policies and procedures.</p><p>•Responsible for lP E-claim Submission/IP & OP Resubmission/Reconciliation</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree from an accredited college / university. Bachelor’s degree in nursing, pharmacy, physiotherapy etc. will be preferred. Certification from AAPC / AHIMA is a must.</p></li></ul>

<ul><li><p>laims Processing Team: Submission</p><p>•Verifies the ICD1O CM codes and relevant CPT/ HCPCS codes on the UCF /discharge summary for submission to various insurance companies on day-to-daybasis.</p><p>•Analysis of the UCF documentation issue from time to time and providing reportsabout areas of concern in coding and the claims.</p><p>•Uploads OP E-claims.</p><p>•Identifies commonly used ICD codes and relevant CPT codes and compile the list.</p><p>•Identifies the ICD codes (Diagnosis under Exclusion) and CPT codes (not billable).</p><p>•Reports variations / irrelevance in the CPT codes used for services/procedures.</p><p>•Assigns proper CPT/ HCPCS codes for newly added services / procedures.</p><p>•Reports the audit findings about discrepancies in the claims daily.</p><p>•Be available to the Consultants about clarification regarding the ICD/ CPT codes.</p><p>•Coordinates with Insurance Doctors and Billing Supervisor/ Accountants for E claimSubmission, Resubmission, Follow Up and Final Sign off.</p><p>Claims Processing Team: Resubmission</p><p>•Coder is required to review documentation by the physicians in the UCF / E –Discharge summary and look for discrepancies between the documentationand the coded, diagnosis and selected CPT codes.</p><p>•Senior Coder required to overview the notes prepared for UCF / DischargeSummary have all the required information. In case any information is missingthey need to contact the physician and get it filled.</p><p>•Be available to the Consultants about any clarification regarding ICD/CPT codes.</p><p>•Senior Coder is required to speak to clinicians about specialty specific rejectionsand reasons for the rejections and how to avoid such rejections.</p><p>Page 3 of 6 Controlled Document ADM-HRF-24-R01</p><p>•Verifies the ICD10 CM codes and relevant CPT/HCPCS codes on the claims forsubmission to various insurance companies on day-to-day basis.</p><p>•Provides Reports/feedback about proper implementation of ICD/ CP coding.</p><p>•Provides training material and support to the cashiers/claims processors / nurseswith regards to ICD/CPT and other relevant medical coding requirements.</p><p>•Identifies the ICD codes (Diagnosis under Exclusion) and CPT codes (not billable).</p><p>•Uploads of e-claims to the DHPO and/or any other portal necessary for claiming</p><p>payments of direct billing claims.</p><p>•Coordinates with Insurance Companies medical teams for clarifications and otherday to day issues.</p><p>•Coordinates with Billing Supervisor / Accountants for e·claim submission,Resubmission, Follow Up, Reconciliation and Final Sign off.</p><p>•Enters the codes in the software application.</p><p>•Adheres to the company's policies and procedures.</p><p>•Responsible for lP E-claim Submission/IP & OP Resubmission/ReconciliationREPORTING STRUCTURE</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree from an accredited college / university. Bachelor’s degree in nursing, pharmacy, physiotherapy etc. will be preferred. Certification from AAPC / AHIMA is a must.</p></li></ul>

<ul><li><p>Act as the primary point of contact for customers, addressing inquiries with a comprehensive understanding of products and services.</p></li><li><p>Resolve customer issues swiftly by utilizing problem-solving skills and ensuring follow-up for complete satisfaction.</p></li><li><p>Document customer interactions meticulously in the CRM system to maintain accurate records and improve service efficiency.</p></li><li><p>Educate customers on product features and benefits, enhancing their experience and encouraging brand loyalty.</p></li><li><p>Receive customers who visit the garage for vehicle repair, maintenance, inspection, or spare parts.</p></li><li><p>Understand and record customer complaints, vehicle problems, and service requirements.</p></li><li><p>Communicate clearly with customers regarding repair procedures, estimated costs, and expected completion times.</p></li><li><p>Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.</p></li><li><p>Prepare and maintain customer service/job cards.</p></li><li><p>Record vehicle details, customer information, mileage, complaints, and requested services.</p></li><li><p>Coordinate with technicians regarding vehicle inspection and repair requirements.</p></li><li><p>Follow up with technicians to obtain updates on vehicle repair progress.</p></li><li><p>Inform customers about additional repairs or parts required after inspection, subject to management/customer approval.</p></li><li><p>Coordinate vehicle delivery and collection with customers.</p></li><li><p>Prepare service quotations based on information provided by the technician or service manager.</p></li><li><p>Explain quotations and estimated repair costs to customers.</p></li><li><p>Obtain customer approval before proceeding with additional work.</p></li><li><p>Ensure approved and rejected repair items are properly recorded.</p></li><li><p>Coordinate with the purchasing/store department regarding required spare parts.</p></li><li><p>Regularly update customers regarding the status of their vehicles.</p></li><li><p>Inform customers when their vehicle is ready for collection.</p></li><li><p>Follow up with customers after service to confirm satisfaction.</p></li><li><p>Handle customer complaints professionally and report serious issues to management.</p></li><li><p>Maintain good relationships with existing and potential customers.</p></li><li><p>Maintain accurate customer records and vehicle history.</p></li><li><p>Ensure job cards are complete and properly filed.</p></li><li><p>Record customer approvals, service details, and delivery information.</p></li><li><p>Coordinate with the cashier/accountant regarding invoices and payment status.</p></li><li><p>Maintain confidentiality of customer and company information</p></li><li><p>Ensure customers receive professional and friendly service.</p></li><li><p>Respond promptly to customer concerns.</p></li><li><p>Resolve routine customer issues within company policies and authority.</p></li><li><p>Escalate unresolved complaints to the Admin, Service Manager, or Management.</p></li><li><p>Collect customer feedback and communicate suggestions for improving service quality.</p></li><li><p>Coordinate with technicians, service advisors, storekeepers, purchasing officers, cashier, and accountant.</p></li><li><p>Ensure smooth communication between customers and the workshop team.</p></li><li><p>Coordinate availability of spare parts required for customer vehicles.</p></li><li><p>Assist management in maintaining efficient workshop operations.</p></li><li><p>Maintain a professional appearance and positive attitude.</p></li><li><p>Follow company rules, policies, and procedures.</p></li><li><p>Protect company property, customer vehicles, documents, and information.</p></li><li><p>Assist in achieving customer service and sales targets.</p></li><li><p>Perform other reasonable duties assigned by management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>A minimum of a high school diploma or equivalent; additional certifications in customer service are a plus.</p></li><li><p>1-3 years of experience in a customer service role, preferably within the same field.</p></li><li><p>Proficiency in English is mandatory; knowledge of additional languages is highly valued.</p></li><li><p>Strong technical skills with experience in CRM software and other relevant tools to streamline customer interactions.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Provide Level 1 and Level 2 production support for the Newgen application, ensuring high availability and adherence to SLA commitments.</p></li><li><p>Analyze new requirements in Newgen, conduct impact analysis, prepare technical solution approach, estimation, and delivery schedule.</p></li><li><p>Conduct development / customization and configurations in Newgen for meeting new business requirements.</p></li><li><p>Prepare documentation/manuals/user training for the development &amp; customization in Newgen.</p></li><li><p>Conduct quality assurance on the development &amp; customizations before releasing for user testing, along with test report and evidence.</p></li><li><p>Provide UAT support for fixes and resolution of issues during the testing phase.</p></li><li><p>Prepare and build Newgen releases, artifacts for deployment on UAT &amp; production.</p></li><li><p>Maintenance of customized Newgen source code in a version control system maintained at client premises.</p></li><li><p>Trouble shoot and provide fixes in production for defects related to local customization.</p></li><li><p>DMS and iBPS configuration, Workflows and document lifecycle management .</p></li><li><p>Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.</p></li><li><p>Manage regular support incidents, service requests, problem tickets, and user queries.</p></li><li><p>Analyze business requirements and implement application change requests in coordination with business and technology teams.</p></li><li><p>Participate in application enhancement projects, upgrades, releases, and production deployments.</p></li><li><p>Support end-to-end trade lifecycle processes within the Newgen iBPS platform.</p></li><li><p>Work closely with account services , complains, AML and vendor teams.</p></li><li><p>Monitor application health, interfaces, and system performance, ensuring smooth daily operations.</p></li><li><p>Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance.</p></li><li><p>Prepare technical documentation, support procedures, knowledge articles, and operational runbooks.</p></li><li><p>Ensure compliance with IT governance, security standards, audit requirements, and change management processes.</p></li><li><p>Participate in on-call support and production maintenance activities when required.</p></li><li><p>Involve in the DR activity and move the application from DR to production smoothly.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Required Qualifications</p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.</p></li><li><p>8–10 years of experience in Banking IT, with significant hands-on experience supporting the Newgen platform.</p></li><li><p>Strong experience in production support, incident management, change management, and project implementation.</p></li><li><p>Experience supporting mission-critical banking applications in production environments.</p></li><li><p>Excellent analytical, troubleshooting, communication, and stakeholder management skills.</p></li></ul><p>Technical Skills</p><ul><li><p>Strong expertise in the Newgen product architecture and technical components.</p></li><li><p>In-depth knowledge of Newgen modules, iBPS,Omnidocs,Omniscan,Omniprocess,O2MS,BAM, Process Design and Reports.</p></li><li><p>Good understanding of Newgen customization, interfaces, and integration architecture.</p></li><li><p>Strong SQL skills with Oracle and/or Microsoft SQL Server.</p></li><li><p>Experience working in Unix/Linux environments with shell scripting.</p></li><li><p>Working knowledge of Java for troubleshooting and support activities.</p></li><li><p>Experience supporting APIs, middleware, messaging systems, and file-based integrations.</p></li><li><p>Familiarity with application monitoring, scheduling, and performance tuning.</p></li><li><p>Experience using ITSM tools such as ServiceNow, Jira, or similar.</p></li></ul><p>Preferred Experience</p><ul><li><p>Experience working with banks or financial institutions in the GCC region.</p></li><li><p>Hands-on experience with Newgen implementation, migration, upgrade, or transformation projects.</p></li><li><p>Good understanding of banking regulations and operational practices within the GCC.</p></li><li><p>Newgen certification or relevant banking technology certifications are desirable.</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nair Systems is currently looking for Assistant Manager – Financial Control – ICFR IT Controls Testing for our UAE operations with the following terms &amp; conditions.</p><p>Job Purpose:</p><p>To support the Finance Division in maintaining and enhancing the Bank’s Internal Control over Financial Reporting (ICFR) framework through the independent testing and evaluation of General IT Controls (GITCs), IT Application Controls (ITACs), Interface Controls, and Information Produced by the Entity (IPE). The role is responsible for assessing control effectiveness, identifying control deficiencies, supporting remediation activities, and collaborating with Finance, IT, and audit stakeholders to ensure the integrity, reliability, and compliance of systems and processes supporting financial reporting.</p><p>Requirements / Work Experience/ Qualification Specification:</p><ul><li><p>Bachelor’s degree in information systems, Information Technology, Accounting, Finance, Computer Science, or a related field.</p></li><li><p>Professional certification such as CISA, CIA, CPA, CA, ACCA, CRISC, CISSP, or equivalent preferred.</p></li><li><p>4–7 years of experience in IT Audit, ICFR/SOX Compliance, IT Risk, Internal Audit, or Risk Advisory, preferably within banking or financial services.</p></li><li><p>Hands-on experience in GITC, ITAC, Interface Controls, and IPE testing.</p></li><li><p>Knowledge of ICFR, COSO, and COBIT frameworks.</p></li><li><p>Experience with core banking systems, ERP platforms (e.g., Finacle, SAP, Oracle), and financial reporting applications.</p></li><li><p>Understanding of system interfaces, database concepts, and automated business processes.</p></li><li><p>Experience supporting internal/external audits and regulatory reviews.</p></li><li><p>Proficiency in Microsoft Excel and data analysis techniques.</p></li><li><p>Strong analytical, communication, documentation, stakeholder management, and problem-solving skills, with the ability to work independently and meet deadlines.</p></li></ul><p>Main Responsibilities and Accountabilities:</p><p>ICFR IT Control Testing:</p><ul><li><p>Perform testing of the design and operating effectiveness of IT controls supporting financial reporting.</p></li><li><p>Document process walkthroughs, risk and control assessments, testing workpapers, and conclusions.</p></li><li><p>Identify control deficiencies, assess their impact, and track remediation activities.</p></li><li><p>Ensure testing is performed in line with ICFR methodology and audit requirements.</p></li></ul><p>GITC (General IT Controls):</p><ul><li><p>Test key IT controls including User Access Management, privileged access, segregation of duties, change management, and IT operations controls.</p></li><li><p>Validate the completeness and accuracy of Information Produced by the Entity (IPE).</p></li><li><p>Coordinate with IT and business stakeholders to obtain and assess supporting evidence.</p></li></ul><p>IT Application Controls (ITAC):</p><ul><li><p>Test automated controls, system configurations, workflows, calculations, and validations impacting financial reporting.</p></li><li><p>Assess the reliability of system functionality and key reports used in financial processes.</p></li><li><p>Validate the completeness, accuracy, and integrity of system-generated information relied upon for control execution.</p></li></ul><p>Interface Testing &amp; Data Integrity:</p><ul><li><p>Evaluate interfaces between systems supporting financial reporting.</p></li><li><p>Verify the completeness, accuracy, and timeliness of data transfers through reconciliations and exception analysis.</p></li><li><p>Assess interface monitoring, error handling, logging, and exception management controls.</p></li><li><p>Escalate interface failures, data integrity issues, and control exceptions.</p></li></ul><p>Audit Coordination &amp; Reporting:</p><ul><li><p>Support internal and external audits by providing testing documentation, evidence, and management responses.</p></li><li><p>Monitor and report on control deficiencies, audit findings, and remediation plans.</p></li><li><p>Prepare testing summaries, status reports, and management updates on IT control effectiveness.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>banking domain experience is mandatory</p><p></p></section>

<p><strong>Job Purpose</strong></p><p>Responsible for providing professional customer support across all communication channels, ensuring excellent customer experience by responding to inquiries, verifying sales orders, coordinating with internal departments, monitoring customer requests, and maintaining accurate customer records. The role aims to enhance customer satisfaction, ensure timely service delivery, and support the company's customer success objectives.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Customer Communication</strong></p><ul><li>Respond to customer inquiries via phone calls, WhatsApp, email, and other approved communication channels.</li><li>Provide accurate and timely information regarding products, services, orders, and company policies.</li><li>Handle customer inquiries professionally while maintaining high customer satisfaction.</li><li>Escalate complex inquiries to the appropriate department when necessary.</li></ul><p><strong>2. Sales Order Verification (B2B)</strong></p><ul><li>Verify B2B sales orders with customers before processing.</li><li>Ensure customer information, order details, quantities, and delivery requirements are accurate.</li><li>Coordinate with the Sales Department to resolve discrepancies before order confirmation.</li></ul><p><strong>3. Customer Information Management</strong></p><ul><li>Register new customer information in the ERP/CRM system.</li><li>Update customer records and maintain accurate customer profiles.</li><li>Ensure all customer information is complete and properly documented.</li></ul><p><strong>4. Ticket Management</strong></p><ul><li>Create customer support tickets for requests, complaints, and service issues.</li><li>Monitor ticket progress until full resolution.</li><li>Coordinate with relevant departments to ensure timely completion.</li><li>Update customers regarding ticket status and expected resolution time.</li></ul><p><strong>5. Customer Complaint Handling</strong></p><ul><li>Receive and handle customer complaints according to company procedures.</li><li>Resolve simple complaints directly whenever possible.</li><li>Escalate unresolved or critical complaints to management.</li><li>Follow up until customer concerns are fully addressed.</li></ul><p><strong>6. Order Status Follow-up</strong></p><ul><li>Monitor customer orders throughout the fulfilment process.</li><li>Update customers regarding order progress, delays, or changes.</li><li>Coordinate with Operations, Warehouse, and Logistics teams when necessary.</li></ul><p><strong>7. Delivery Coordination</strong></p><ul><li>Follow up with the Delivery Department regarding pending deliveries.</li><li>Ensure deliveries are completed within the agreed timeline.</li><li>Communicate delivery updates with customers.</li><li>Report recurring delivery issues to management.</li></ul><p><strong>8. Product Information Support</strong></p><ul><li>Provide customers with accurate information about the company's products, including aroma diffusers, fragrance oils, perfumes, and related accessories.</li><li>Explain product features, usage, pricing, and available services.</li></ul><p><strong>9. Walk-in Customer Support</strong></p><ul><li>Welcome and assist walk-in customers visiting the office.</li><li>Provide product information and support customer requests.</li><li>Coordinate with Sales or Operations whenever additional assistance is required.</li></ul><p><strong>10. Customer Satisfaction Follow-up</strong></p><ul><li>Contact customers after order completion or delivery.</li><li>Measure customer satisfaction regarding products and services.</li><li>Record customer feedback and report improvement opportunities.</li><li>Maintain positive long-term customer relationships.</li></ul><p><strong>11. Documentation &amp; Process Compliance</strong></p><ul><li>Document all customer interactions accurately within the system.</li><li>Ensure compliance with company policies, procedures, and customer service standards.</li><li>Maintain confidentiality of customer information.</li><li>Support continuous improvement initiatives within the Customer Success &amp; Experience Department.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor's Degree or Diploma in Business Administration, Customer Service, Marketing, or a related field.</li><li>2–4 years of experience in Customer Service or Customer Care.</li><li>Experience using ERP and CRM systems is preferred.</li><li>Excellent communication skills in Arabic and English.</li><li>Strong organizational and problem-solving skills.</li><li>Ability to work under pressure and manage multiple customer requests.</li><li>Responsible to provide reports on weekly or Monthly bases to Customer care Supervisor.</li><li>Proficiency in Microsoft Office applications.</li></ul>