IT Jobs - Al Ain UAE

<ul><li>Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.</li><li>Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate.</li><li>Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.</li><li>Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>The candidate must have strong troubleshooting skills, good communication abilities, and the capability to work effectively under pressure. · Minimum 6 years of relevant experience in IT support or a similar technical support role. · Able to work independently while contributing effectively within a team environment. · Demonstrates a positive, customer-focused approach to end-user support. · Native Arabic-speaking capability is required. Educational Requirements / Other Qualifications · Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related discipline. · Relevant IT certifications will be an advantage, such as CompTIA A+/Network+, Microsoft 365 Fundamentals, Azure Fundamentals, ITIL Foundation, or CCNA. · Native Arabic speaker with good English communication skills. Experience required · Minimum 6 years of relevant experience in IT support, service desk, desktop support, endpoint administration, or a similar technical support role. Technical Skills · Strong working knowledge of Windows 10/11, macOS, endpoint hardware, drivers, printers, and standard business applications. · Proficient in Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and Office applications. · Hands-on experience with Active Directory, user account administration, remote support tools, endpoint management tools, and IT ticketing systems. · Ability to diagnose hardware, software, network, and access-related issues and recommend practical, secure, and timely solutions. · Exposure to Salesforce or similar CRM/business platforms will be an added advantage. · Basic understanding of endpoint security, patch management, antivirus tools, device compliance, and IT security best practices. Experience supporting queue management systems, asset management systems, service desk platforms, and common enterprise support tools. Skills troubleshooting communication IT support</p></li></ul>

<ul><li>Accurately assign diagnosis and procedure codes using ICD-10 and CPT coding systems to ensure compliance with federal regulations.</li><li>Review clinical documentation to ensure it supports the codes assigned, enhancing the integrity of the medical record.</li><li>Collaborate with healthcare providers to clarify ambiguous documentation and improve coding accuracy.</li><li>Stay updated on coding guidelines, regulations, and payer requirements to minimize claim denials.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>A minimum of an associate degree in health information technology or a related field is preferred.</p></li><li><p>Certification as a Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) is highly desirable.</p></li><li><p>At least 2 years of hands-on experience in medical coding within a clinical setting is essential.</p></li><li><p>Experience with electronic health records (EHR) systems and coding software is critical for efficiency.</p></li></ul>

<ul><li><p>&nbsp;Ability to teach a variety of specialized courses, such as data journalism, social media journalism, writing / editing for digital journalism, mobile journalism, and other courses related to digital journalism specialization.</p></li><li><p>&nbsp;Control of new technologies, especially techniques and programs for combining image, sound, and editorial material into one digital content.</p></li><li><p>&nbsp;Master the use of digital content production methods, especially digital cameras and audio capture devices and their supporting software.</p></li><li><p>&nbsp;Contribute effectively to the college and university initiatives, and provide constructive proposals and projects.</p></li><li><p>&nbsp;Encourage students to think about their future careers in a local, regional and international context and ensure that they are equipped to meet this challenge.</p></li><li><p>&nbsp;Contribute to the development of programs in the college by building relationships and communication with local community institutions and contribute to the training program, as well as supporting an integrated approach to the curriculum.</p></li><li><p>&nbsp;Ability to provide service to the college and university, to participate in the development, evaluation and review of the college curriculum, and to participate in the research activities.<br><br><strong>Qualification: </strong>Ph.D. in Digital Journalism / Digital Media.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>&nbsp;A proven track record of teaching excellence at the university level, having at least 5 years of experience in university teaching and 5 years of professional experience.</p></li><li><p>Research published in international scientific journals indexed in the Scopus database.</p></li><li><p>Dedication to renewing, developing and proposing curricula.</p></li><li><p>Ability to teach students in digital journalism and the aspects of this specialty related to technical and technical theory.</p></li><li><p>High efficiency in the use of information technology in education.</p></li><li><p>Willingness to provide all necessary and required services to the university and college.</p></li></ul>

<ul><li><p>Endpoint Support & Management</p><ul><li><p>Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.</p></li><li><p>Perform operating system installation, software deployment, upgrades, and patch management.</p></li><li><p>Diagnose and resolve hardware and software issues for end users.</p></li><li><p>Maintain inventory and asset records of IT equipment and accessories.</p></li><li><p>Coordinate warranty claims and vendor support for faulty hardware.</p></li></ul><p>User Support & Helpdesk Operations</p><ul><li><p>Provide first-level technical support for business applications and IT services.</p></li><li><p>Respond to user incidents and service requests through ticketing systems, email, phone, or in-person support.</p></li><li><p>Escalate unresolved technical issues to higher-level support teams when necessary.</p></li><li><p>Ensure timely closure of support tickets in accordance with SLA requirements.</p></li><li><p>Assist users with password resets, account access, and basic system configurations.</p></li><li><p>Network & Connectivity Support</p></li><li><p>Troubleshoot basic LAN/Wi-Fi connectivity issues.</p></li><li><p>Support VPN access and remote user connectivity.</p></li><li><p>Assist in troubleshooting network printers and shared resources.</p></li><li><p>System Maintenance & Security</p></li><li><p>Perform routine system health checks, system patching and preventive maintenance.</p></li><li><p>Support backup and recovery activities for user systems where applicable.</p></li><li><p>Follow IT policies, procedures, and security standards.</p></li><li><p>Maintain detailed technical documentation, knowledge articles, and operational manuals.</p></li><li><p>Documentation & Reporting</p></li><li><p>Customer Service & Collaboration</p></li><li><p>Build and maintain positive, professional, and respectful relationships with all stakeholders while upholding healthcare service etiquette.</p></li></ul><p>Support IT projects, system rollouts, office relocations, and technology upgrades as required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Education and Certification –</p><ul><li><p>Bachelor’s degree in information technology, Computer Science, or a related field.</p></li></ul><p>Experience</p><ul><li><p>2–5 years of experience in IT support, helpdesk, or desktop support roles.</p></li><li><p>Hands-on experience in troubleshooting desktops, laptops, printers, and endpoint devices.</p></li><li><p>Experience in providing first-level support for enterprise/business applications.</p></li><li><p>Familiarity with Windows operating systems, Microsoft Office applications, and common IT tools.</p></li><li><p>Basic knowledge of networking concepts, Active Directory, and remote support tools.</p></li></ul><br><p>Technical Skills</p><ul><li><p>Knowledge of hardware diagnostics and troubleshooting.</p></li><li><p>Understanding of ticketing systems and IT service management processes.</p></li><li><p>Basic understanding of LAN/WAN, Wi-Fi, VPN, and printer management.</p></li><li><p>Experience with endpoint security and antivirus solutions.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Strong problem-solving and analytical abilities.</p></li><li><p>Ability to work independently and under pressure.</p></li><li><p>Customer service-oriented mindset with attention to detail.</p></li><li><p>Microsoft Certification or equivalent certification</p></li></ul><p>Soft Skills</p><p>Preferred Certifications (Optional)</p><p>ITIL Foundation Certification&nbsp;</p><p><br></p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Develop and execute tailored sales strategies to penetrate new markets and achieve quarterly revenue targets.</p></li><li><p>Conduct in-depth market research to identify potential clients and establish a robust pipeline of sales opportunities.</p></li><li><p>Prepare quotation/documentation/invoice for clients, follow up with vendors</p></li><li><p>Engage with clients through personalized presentations and product demonstrations to highlight unique selling propositions.</p></li><li><p>Negotiate contracts and close deals while maintaining a strong focus on customer satisfaction and long-term relationships.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Business Administration, Marketing, or a related field is preferred for foundational knowledge.</p></li><li><p>1-2 years of proven sales experience in a competitive industry, showcasing a track record of exceeding targets.</p></li><li><p>Ability to multitask.</p></li><li><p>Experience in the IT or System Integrating company is a significant advantage, given the complexity of the products.</p></li></ul><p></p></section>