IT Jobs - Sharjah UAE

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced <strong>Head of Information Technology</strong> to lead the Group’s IT function and support the businesses through reliable systems, strong cybersecurity, effective IT governance, and practical digital transformation.</p><p>The successful candidate will be responsible for managing the full IT function, including infrastructure, networks, ERP and business applications, cybersecurity, IT budgeting, vendor management, and team leadership. The role will also support the Company’s automation and Artificial Intelligence initiatives, particularly where technology can improve manufacturing efficiency, reporting, decision-making, and overall business performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Develop and implement the Company’s IT strategy in line with business objectives.</p></li><li><p>Lead, manage, and develop the IT team.</p></li><li><p>Prepare and manage the IT budget, technology spending, and cost controls.</p></li><li><p>Oversee IT infrastructure, networks, servers, cloud services, data storage, telecommunications, and end-user support.</p></li><li><p>Ensure the reliability, availability, and security of all IT systems and business applications.</p></li><li><p>Manage ERP systems and other enterprise platforms supporting finance, HR, procurement, sales, production, inventory, and operations.</p></li><li><p>Lead cybersecurity, data protection, disaster recovery, and business continuity initiatives.</p></li><li><p>Manage IT vendors, service providers, software licensing, contracts, and technology procurement.</p></li><li><p>Develop and implement IT policies, procedures, governance standards, and compliance controls.</p></li><li><p>Lead IT projects and system upgrades, ensuring delivery within approved timelines and budgets.</p></li><li><p>Work with business leaders to identify opportunities for process improvement, automation, system integration, and better use of data.</p></li><li><p>Support the evaluation and implementation of AI-based solutions where they create practical business value, including in manufacturing, maintenance, quality, supply chain, reporting, and decision support.</p></li><li><p>Ensure that automation and AI initiatives are properly integrated with existing systems, secure, scalable, and aligned with business needs.</p></li><li><p>Keep management informed of technology risks, opportunities, and recommended improvements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><p>Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.</p></li><li><p>Relevant certifications will be an advantage.</p></li><li><p>Minimum 10 years’ experience in IT, including at least 5 years in a senior IT leadership role.</p></li><li><p>Experience in a manufacturing or industrial environment is strongly preferred.</p></li><li><p>Strong experience managing IT infrastructure, cybersecurity, ERP systems, enterprise applications, and multi-site IT operations.</p></li><li><p>Proven experience managing IT budgets, vendors, technology projects, and internal IT teams.</p></li><li><p>Good understanding of manufacturing systems, industrial automation, data integration, and digital transformation.</p></li><li><p>Practical exposure to AI, analytics, automation, or Industry 4.0 initiatives in a business or industrial setting will be an advantage.</p></li><li><p>Strong communication skills with the ability to work closely with senior management and department heads.</p></li></ul><p>Key Competencies</p><ul><li><p>IT leadership and governance</p></li><li><p>Business and commercial understanding</p></li><li><p>Cybersecurity and risk management</p></li><li><p>ERP and enterprise systems knowledge</p></li><li><p>Infrastructure and operations management</p></li><li><p>Budget and vendor management</p></li><li><p>Automation and digital transformation</p></li><li><p>Practical understanding of AI applications</p></li><li><p>Project and change management</p></li><li><p>Team leadership</p></li><li><p>Strong communication and stakeholder management</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Provide Level 1 and Level 2 production support for the Calypso application, ensuring high availability and adherence to SLA commitments.</p></li><li><p>Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.</p></li><li><p>Manage regular support incidents, service requests, problem tickets, and user queries.</p></li><li><p>Analyze business requirements and implement application change requests in coordination with business and technology teams.</p></li><li><p>Participate in application enhancement projects, upgrades, releases, and production deployments.</p></li><li><p>Support end-to-end trade lifecycle processes within the Calypso platform.</p></li><li><p>Work closely with Treasury Operations, Front Office, Middle Office, Back Office, Risk, Finance, Infrastructure, and vendor teams.</p></li><li><p>Monitor application health, batch jobs, interfaces, and system performance, ensuring smooth daily operations.</p></li><li><p>Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance.</p></li><li><p>Prepare technical documentation, support procedures, knowledge articles, and operational runbooks.</p></li><li><p>Ensure compliance with IT governance, security standards, audit requirements, and change management processes.</p></li><li><p>Participate in on-call support and production maintenance activities when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.</p></li><li><p>8–10 years of experience in Banking IT, with significant hands-on experience supporting the Calypso platform.</p></li><li><p>Strong experience in production support, incident management, change management, and project implementation.</p></li><li><p>Experience supporting mission-critical banking applications in production environments.</p></li><li><p>Excellent analytical, troubleshooting, communication, and stakeholder management skills.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Functional Knowledge</strong></p><p>The ideal candidate should possess strong functional knowledge of Treasury and Capital Markets, including:</p><ul><li><p>Treasury Front, Middle, and Back Office operations.</p></li><li><p>Trade lifecycle management from trade capture through settlement.</p></li><li><p>Foreign Exchange (FX).</p></li><li><p>Money Market instruments.</p></li><li><p>Fixed Income products.</p></li><li><p>Bonds and Securities.</p></li><li><p>Interest Rate and Cross Currency Derivatives.</p></li><li><p>Repo and Securities Financing.</p></li><li><p>Cash Management and Liquidity Management.</p></li><li><p>Risk Management concepts.</p></li><li><p>Market data and static data management.</p></li><li><p>Trade confirmations, settlements, accounting, and reconciliations.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Technical Skills</strong></p><ul><li><p>Strong expertise in the Calypso product architecture and technical components.</p></li><li><p>In-depth knowledge of Calypso modules, including trade processing, workflows, scheduled tasks, static data, market data, and reporting.</p></li><li><p>Good understanding of Calypso customization, interfaces, and integration architecture.</p></li><li><p>Strong SQL skills with Oracle and/or Microsoft SQL Server.</p></li><li><p>Experience working in Unix/Linux environments with shell scripting.</p></li><li><p>Working knowledge of Java for troubleshooting and support activities.</p></li><li><p>Experience supporting APIs, middleware, messaging systems, and file-based integrations.</p></li><li><p>Familiarity with application monitoring, scheduling, and performance tuning.</p></li><li><p>Experience using ITSM tools such as ServiceNow, Jira, or similar.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Preferred Experience</strong></p><ul><li><p>Experience working with banks or financial institutions in the GCC region.</p></li><li><p>Hands-on experience with Calypso implementation, migration, upgrade, or transformation projects.</p></li><li><p>Good understanding of banking regulations and operational practices within the GCC.</p></li><li><p>Exposure to DevOps, CI/CD, and cloud technologies is an added advantage.</p></li><li><p>Calypso certification or relevant banking technology certifications are desirable.</p></li></ul><p><strong>&nbsp;</strong></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design and develop various Temenos T24 products and solutions</p></li><li><p>Develop validation routines, Interfaces, APIs and Web Services</p></li><li><p>Prepare Technical Design Documents and Release Documentation</p></li><li><p>Design and implement Core Banking enhancements and critical solutions</p></li><li><p>Review Functional Specification Documents (FSD) and perform impact analysis</p></li><li><p>Prepare Technical Specification Documents for Change Requests</p></li><li><p>Provide impact analysis for production defects</p></li><li><p>Deliver development activities within scheduled release cycles</p></li><li><p>Handle Central Bank regulatory changes and enhancements</p></li><li><p>Provide L3 Production Support and troubleshoot technical issues</p></li><li><p>Support End-of-Day (EOD) processes and production stability</p></li><li><p>Work closely with functional, infrastructure and project teams throughout project delivery</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum 10+ years of experience in Temenos T24 (Temenos Transact) development</p></li><li><p>Hands-on experience in AA (Arrangement Architecture) and TPH Development is mandatory</p></li><li><p>Experience working on Temenos Transact Release R22 or above</p></li><li><p>Strong experience in Islamic Core Banking implementation and support</p></li><li><p>Expertise in T24 customization, Interfaces, APIs, Web Services, Validation Scripts and Technical Support</p></li><li><p>Experience providing L3 Production Support and handling Core Banking release cycles</p></li><li><p>Strong troubleshooting and impact analysis experience</p></li><li><p>Bachelor's Degree in Computer Science, Information Technology, Software Engineering or related discipline</p></li><li><p>Temenos T24 / Temenos Transact Certifications will be an added advantage</p></li><li><p>Own visa preferred</p></li></ul><p></p></section>

<ul><li>Bridge the gap between business needs and technical solutions by translating complex requirements into actionable project plans.</li><li>Lead cross-functional teams, fostering collaboration between business analysts, developers, QA, and stakeholders to ensure project alignment.</li><li>Manage the end-to-end project lifecycle, from initiation and planning to execution, monitoring, control, and closure, ensuring timely delivery.</li><li>Oversee technical design and architecture discussions, ensuring solutions are scalable, robust, and meet business objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's Degree in Computer Science, Information Technology, Business Administration, Finance, or related discipline.</p></li><li><p>PMP, Prince2, Agile, Scrum, or equivalent project management certification preferred.</p></li><li><p>Certification in Islamic Banking or Finance is highly desirable.</p></li></ul><br><br><p><strong>Experience Requirements</strong></p><ul><li><p>Minimum <strong>8+ years</strong> of experience in Banking or Financial Services.</p></li><li><p>Minimum <strong>5+ years</strong> of Project Management experience leading banking technology projects.</p></li><li><p>Proven experience delivering projects within <strong>Islamic Banking environments</strong>.</p></li><li><p>Experience working with Core Banking, Digital Banking, Payments, Lending, and Regulatory systems.</p></li><li><p>Strong exposure to vendor management and multi-stakeholder environments.</p></li></ul><br><br><p><strong>Technical Skills</strong></p><ul><li><p>Banking Applications and Core Banking Platforms.</p></li><li><p>SQL and data analysis skills.</p></li><li><p>API integrations and system interfaces.</p></li><li><p>Agile and Waterfall delivery methodologies.</p></li><li><p>Jira, Confluence, MS Project, Azure DevOps, or similar tools.</p></li><li><p>Understanding of cloud platforms and digital transformation initiatives is an advantage</p></li></ul></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, develop, and maintain automated test scripts for web, mobile, and API applications.</p></li><li><p>Create and execute test plans, test cases, and test scenarios based on business requirements.</p></li><li><p>Develop and maintain automation frameworks using industry-standard tools.</p></li><li><p>Perform functional, regression, integration, and end-to-end testing.</p></li><li><p>Identify, log, track, and verify defects throughout the software development lifecycle.</p></li><li><p>Collaborate with developers, business analysts, and project managers to ensure quality deliverables.</p></li><li><p>Participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.</p></li><li><p>Generate test execution reports and provide quality metrics to stakeholders.</p></li><li><p>Continuously improve test processes and automation coverage.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills</strong></p><ul><li><p>Strong experience in automation testing tools such as:</p></li><li><p>Selenium WebDriver</p></li><li><p>Cypress</p></li><li><p>Playwright</p></li><li><p>TestNG / JUnit</p></li><li><p>Experience in API testing using:</p></li><li><p>Postman</p></li><li><p>REST Assured</p></li><li><p>SoapUI</p></li><li><p>Programming knowledge in:</p></li><li><p>Java, Python, JavaScript, or C#</p></li><li><p>Experience with CI/CD tools:</p></li><li><p>Jenkins, GitLab CI/CD, Azure DevOps</p></li><li><p>Knowledge of SQL and database testing.</p></li><li><p>Experience with defect tracking tools such as Jira.</p></li><li><p>Understanding of Agile/Scrum methodologies.</p></li></ul><p><strong>Preferred Skills</strong></p><ul><li><p>Experience in performance testing using JMeter or LoadRunner.</p></li><li><p>Exposure to cloud platforms such as AWS, Azure, or GCP.</p></li><li><p>Knowledge of Docker, Kubernetes, and DevOps practices.</p></li><li><p>Banking or Financial Services domain experience is an added advantage.</p></li></ul><p><strong>Qualifications</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field.</p></li><li><p>ISTQB certification is preferred.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent communication and stakeholder management skills.</p></li><li><p>Ability to work independently and in a team-oriented environment.</p></li><li><p>Attention to detail and commitment to delivering high-quality software.</p></li></ul><p><strong>Domain Preference:</strong> Banking, Digital Banking, Cards, Payments, Core Banking, FinTech (preferred).</p></li></ul><p></p></section>

<ol><li><p>Conduct thorough source code reviews to identify potential security vulnerabilities and ensure compliance with security best practices.</p></li><li><p>Investigating security breaches and other cybersecurity incidents.</p></li><li><p>Perform Vulnerability Assessment and Penetration Testing (VAPT) on various applications and systems.</p></li><li><p>Use advanced analytic tools to determine emerging threat patterns and vulnerabilities.</p></li><li><p>Work closely with the software development team to communicate potential security vulnerabilities and provide recommendations for remediation.</p></li><li><p>Maintain up-to-date knowledge of the latest cyber security threats, trends, and technologies.</p></li><li><p>Develop and maintain documentation related to security assessments, discoveries, and remediation activities.</p></li><li><p>Collaborate with cross-functional teams to develop and implement effective security policies and practices across the organization.</p></li><li><p>monitor identity and access management, including monitoring for abuse of permissions by authorized system users.</p></li><li><p>Perform ethical hacking as and when required.</p></li><li><p>Conduct threat and risk analysis on a regular basis and provide viable solutions for them.</p></li><li><p>Design secure principles, develop security features, actively participate in security architecture reviews, and optimize new technology services.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Bachelor’s degree in computer science, Information Technology, Cyber Security, or a related field.</p></li><li><p>7+ years of experience in cyber security, specifically in source code review and VAPT.</p></li><li><p>Strong knowledge of programming languages, specifically Java, Swift, and .net.</p></li><li><p>Familiarity with various security frameworks and standards.</p></li><li><p>Excellent problem-solving skills and a keen eye for detail.</p></li><li><p>Strong communication skills, capable of effectively articulating complex technical concepts to non-technical stakeholders.</p></li><li><p>Relevant professional certifications such as CISSP, CEH, OSCP, or similar are preferred.</p></li><li><p>Good understanding of security technologies including firewalls, proxies, SIEM, antivirus software, and IDPs etc.</p></li><li><p>Good knowledge of penetration testing, network security, and the techniques used to expose & correct security flaws.</p></li><li><p>A good knowledge of scripting, hacking, networking, and operating systems are a must.</p></li><li><p>Good knowledge of managing, installing, and operating security related software’s.</p></li><li><p>Arabic speakers are a plus.</p></li><li><p>Knowledge of white-box testing is a plus.</p></li></ol>

<ul><li><p>Gather, analyze, and document business and compliance requirements.</p></li><li><p>Work closely with <strong>Compliance, Risk, Legal, Operations, and IT</strong> teams to understand regulatory and business needs.</p></li><li><p>Translate regulatory requirements into clear functional and business requirements.</p></li><li><p>Prepare <strong>BRDs, FRDs, user stories, process flows, use cases, and acceptance criteria</strong>.</p></li><li><p>Analyze existing compliance processes and identify gaps, risks, and opportunities for improvement.</p></li><li><p>Support implementation of regulatory and compliance-related systems and process enhancements.</p></li><li><p>Coordinate with technology teams throughout the <strong>SDLC</strong>, from requirement gathering through implementation and production support.</p></li><li><p>Support <strong>UAT planning, test case preparation, execution, defect tracking, and sign-off</strong>.</p></li><li><p>Ensure requirements and solutions align with applicable regulatory standards and internal policies.</p></li><li><p>Prepare business process documentation, SOPs, and requirement traceability matrices.</p></li><li><p>Track project progress, dependencies, risks, and issues and provide regular status updates.</p></li><li><p>Support audit, regulatory reporting, and compliance-related change initiatives.</p></li></ul><p>Key Compliance Areas</p><p>Experience in one or more of the following areas is preferred:</p><ul><li><p><strong>AML / CFT</strong></p></li><li><p><strong>KYC / Customer Due Diligence</strong></p></li><li><p>Sanctions screening</p></li><li><p>Transaction monitoring</p></li><li><p>Fraud and financial crime compliance</p></li><li><p>Regulatory reporting</p></li><li><p>Client/customer onboarding</p></li><li><p>Risk & compliance controls</p></li><li><p>Data privacy and regulatory requirements</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong business analysis and requirement-gathering skills.</p></li><li><p>Good understanding of <strong>banking and financial services processes</strong>.</p></li><li><p>Experience with <strong>BRD, FRD, user stories, workflow/process mapping, and UAT</strong>.</p></li><li><p>Knowledge of <strong>SQL</strong> and data analysis is an advantage.</p></li><li><p>Experience working with <strong>JIRA, Confluence, MS Visio, Excel, or similar tools</strong>.</p></li><li><p>Strong analytical, problem-solving, and stakeholder management skills.</p></li><li><p>Ability to work with both business and technical teams.</p></li></ul><p>Education & Experience</p><ul><li><p>Bachelor's degree in <strong>Business Administration, Finance, Information Technology, or a related field</strong>.</p></li><li><p><strong>5–8 years of experience</strong> as a Business Analyst, preferably within <strong>Banking, Financial Services, Risk, or Compliance</strong>.</p></li><li><p>Strong experience in compliance/regulatory projects is preferred.</p></li></ul><p>Preferred Certifications</p><ul><li><p>CBAP / CCBA</p></li><li><p>CAMS</p></li><li><p>ICA Compliance</p></li><li><p>Relevant banking, risk, or compliance certifications</p></li></ul><p>Key Competencies</p><p><strong>Business Analysis | Regulatory Compliance | Requirements Gathering | Banking Domain | Process Analysis | UAT | Stakeholder Management | Risk & Controls | Documentation</strong></p>

<p>Role Purpose Ensure all technology systems supporting commercial and operational performance are functional, accurate, and integrated. Govern data quality across the Customer Relationship Management, Enterprise Resource Planning, and reporting platforms. Deliver the technology roadmap defined in the Sales Playbook. Key Responsibilities Systems Management • Maintain availability and performance of all core systems: Customer Relationship Management, Enterprise Resource Planning, e-commerce platform, and Business Intelligence dashboards • Resolve all system incidents within agreed timelines: critical within four hours, standard within two working days • Manage the Customer Relationship Management decision between Zoho and MBC customization Data Governance • Maintain the Minimum Data Dictionary and communicate it to all departments • Complete monthly cross-system data reconciliation across Customer Relationship Management, Enterprise Resource Planning, and reporting • Resolve all conflicting Stock Keeping Unit data across departments within five working days of identification Control Tower Dashboard Management • Build and maintain all Control Tower dashboards for all department heads • Ensure all dashboards are refreshed and ready by Monday morning of each week • Correct any dashboard data error within 24 hours of identification Technology Roadmap Execution • Execute the technology roadmap milestones defined in the Sales Playbook • Track all roadmap milestones in the Master Tracker with owners, deadlines, and status</p><p>Core Competencies Systems Management Maintains availability and performance of all core business systems. • Indicator: System uptime above 99%; critical incidents resolved within 4 hours. Data Governance Ensures data consistency and accuracy across all systems. • Indicator: Minimum Data Dictionary current; monthly reconciliation completed; zero conflicting Stock Keeping Unit data across departments. Dashboard Management Builds and maintains accurate, timely Control Tower dashboards. • Indicator: All dashboards refreshed by Monday morning weekly; errors corrected within 24 hours. Technology Roadmap Execution Executes technology milestones to timeline and budget. • Indicator: 85% of milestones delivered on time; stakeholders updated monthly. Experience and Qualifications Required • Minimum six years of Information Technology management experience in a commercial or distribution environment • Demonstrated experience managing Customer Relationship Management and Enterprise Resource Planning systems • Experience building and maintaining Business Intelligence dashboards and reports • Project management capability: able to run multiple technology implementation workstreams simultaneously • Strong stakeholder management skills across non-technical functions Educational Background and Languages • Minimum educational qualification: Bachelor’s Degree • Preferred field of study: Information Technology, Computer Science, Information Systems, Software Engineering. • Professional certification required or preferred: PMP, ITIL, Microsoft, ERP/CRM Certifications, Cybersecurity Certification. • Language requirements beyond English: Arabic, South Indian, Urdu</p>

<ul><li>Design scalable enterprise architecture frameworks that align with business goals and enhance operational efficiency.</li><li>Collaborate with stakeholders to gather requirements and translate them into technical specifications that guide development teams.</li><li>Evaluate and recommend technology solutions that improve integration, performance, and data management across the organization.</li><li>Lead architecture reviews and design sessions to ensure adherence to established standards and best practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is a plus.</li><li>Minimum of 8 years of relevant work experience in enterprise architecture or related fields, demonstrating a deep understanding of architectural frameworks.</li><li>Certifications such as TOGAF, AWS Certified Solutions Architect, or Microsoft Certified: Azure Solutions Architect Expert are highly desirable.</li><li>Experience in designing and implementing enterprise solutions across various industries, particularly in finance, healthcare, or technology.</li></ul>

<ul><li>Serve as the first point of contact for users experiencing IT issues, ensuring prompt and professional support.</li><li>Diagnose hardware and software problems with precision, utilizing a structured troubleshooting approach.</li><li>Document all user interactions and technical issues in the ticketing system, ensuring accuracy and completeness for future reference.</li><li>Escalate complex issues to higher-level technical teams, maintaining communication with users throughout the process.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.</li><li>A minimum of 2 years of experience in an IT support or service desk role, showcasing a solid understanding of IT environments.</li><li>CompTIA A+, ITIL Foundation, or equivalent certifications, demonstrating expertise in IT service management principles.</li><li>Experience in a customer-centric environment, highlighting strong interpersonal skills and the ability to manage user expectations.</li></ul>

<ul><li>Provide first-line support to users experiencing technical issues, ensuring timely and effective resolutions to minimize downtime.</li><li>Diagnose hardware and software problems through remote troubleshooting tools, enhancing customer satisfaction with efficient solutions.</li><li>Install, configure, and maintain operating systems and applications, ensuring compliance with organizational standards.</li><li>Manage user accounts and permissions, safeguarding sensitive information while enabling appropriate access for all users.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or a related field, providing a solid foundation for technical skills.</p></li><li><p>3-7 years of hands-on IT support experience, demonstrating familiarity with diverse troubleshooting scenarios.</p></li><li><p>Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate, showcasing commitment to professional growth.</p></li><li><p>Experience in a fast-paced environment, exhibiting adaptability and quick problem-solving abilities under pressure.</p></li></ul>

<ul><li>Design, implement, and manage robust and scalable cloud infrastructure (AWS, Azure, GCP) ensuring high availability and disaster recovery.</li><li>Automate infrastructure deployment, configuration, and management using Infrastructure as Code (IaC) tools like Terraform and Ansible.</li><li>Monitor system performance, identify bottlenecks, and proactively resolve issues to maintain optimal uptime and efficiency.</li><li>Develop and maintain security best practices, including network segmentation, access controls, and vulnerability management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li><li>Minimum 5 years of hands-on experience in designing, deploying, and managing complex IT infrastructure environments.</li><li>Proven expertise in cloud platforms such as AWS, Azure, or Google Cloud, with relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate).</li><li>Proficiency in scripting languages (e.g., Python, Bash) and IaC tools (e.g., Terraform, Ansible, CloudFormation).</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Manage and maintain the Office 365 tenant, ensuring optimal performance and availability of services like Exchange Online, SharePoint Online, Teams, and OneDrive.</li><li>Implement and enforce security policies, including multi-factor authentication (MFA), conditional access, and data loss prevention (DLP) to protect organizational data.</li><li>Oversee user lifecycle management, from onboarding new employees with appropriate access to deprovisioning accounts for departing staff.</li><li>Configure and troubleshoot email flow, mailboxes, distribution lists, and shared mailboxes within Exchange Online.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li><li>Minimum of 3-5 years of hands-on experience administering Office 365 environments.</li><li>Possession of Microsoft 365 Certified: Administrator Expert or equivalent certifications (e.g., MS-100, MS-.</li><li>Proven expertise in managing core Office 365 services: Exchange Online, SharePoint Online, Teams, and OneDrive for Business.</li></ul><p></p></section>

<p>Immediate Hiring - *<strong>IT Support Executive – Sharjah</strong>* Location.<br></p><p>Responsible for the overall health and functionality of the company's <strong>Microsoft Dynamics 365 Business Central environment</strong>, with a strong focus on <strong>retail Point-of-Sale (POS) systems</strong>, <strong>online sales integration, and Mobile NAV functionality</strong>. This role is a <strong>central point of contact for end-users</strong>, requiring proficiency in <strong>troubleshooting, system configuration</strong>, and providing support across various platforms. Also provide support for the <strong>Microsoft Exchange system</strong>, ensuring seamless integration and operations.<br></p><p><strong>Key Responsibilities</strong></p><p><strong>Business Central and ERP systems</strong></p><p><strong>Retail operations (POS and E-commerce)</strong></p><p><strong>Mobile NAV and legacy systems</strong></p><p><strong>Microsoft Exchange support</strong></p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor’s degree in Information Technology or related field.<br>3-5 years of experience in <strong>IT support and system Infrastructure</strong>.&nbsp;<br><strong>Strong knowledge of computer systems, networks, and troubleshooting techniques</strong>. <br> <strong>Proficiency with Microsoft products, including Windows OS and Office 365.</strong> <br> <strong>Strong knowledge of networking concepts like TCP/IP, DNS, and DHCP</strong>. <br> <strong>CompTIA A+, Network+</strong> </p>

<p>Design, develop, test, deploy, and support enterprise workflow and case-management applications on the Appian platform. </p><p><br></p><p>EXPERIENCE </p><p>5-7 Years </p><p><br></p><p><br></p><p>DOMAIN </p><p>Banking preferred </p><p><br></p><p><br></p><p><br></p><p>Key Responsibilities </p><p><br></p><p>• Build Appian applications using SAIL, Process Models, Records, Expression Rules, decision logic, reports, and dashboards. </p><p><br></p><p>• Develop REST/SOAP integrations and implement secure data access using Appian data objects and SQL databases. </p><p><br></p><p>• Configure user roles, groups, object security, record security, exception handling, timers, and notifications. </p><p><br></p><p>• Create reusable components and follow Appian development, naming, security, and performance best practices. </p><p><br></p><p>• Perform unit testing, defect resolution, peer reviews, packaging, deployment, and release validation. </p><p><br></p><p>• Support production incidents, enhancements, documentation, estimates, and Agile delivery ceremonies. </p><p><br></p><p>Technical Competencies </p><p><br></p><p>• Strong hands-on Appian development experience with SAIL, Records, Process Models, Interfaces, Integrations, and Reports. </p><p><br></p><p>• Good knowledge of CDTs/data models, Appian security, REST/SOAP APIs, SQL, and relational databases. </p><p><br></p><p>• Understanding of subprocesses, activity chaining, escalations, exception handling, and performance optimization. </p><p><br></p><p>• Azure exposure and banking or financial-services experience preferred. </p><p><br></p><p><strong>Preferred Profile </strong></p><p><br></p><p>• Appian Associate Developer certification preferred; Senior Developer certification is advantageous. </p><p><br></p><p>• Strong communication, stakeholder collaboration, analytical thinking, and Agile/Scrum delivery experience. </p><p><br></p><p>• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline.</p>

<ul><li><p>Provide <strong>application support for payment/acquiring applications</strong>.</p></li><li><p>Manage application support requests in a <strong>timely and efficient manner</strong>.</p></li><li><p>Work with business users and provide <strong>guidance and technical support</strong> for assigned applications.</p></li><li><p>Develop a strong understanding of assigned applications, their functionality, and business processes.</p></li><li><p>Maintain accurate records of <strong>user calls, service requests, and incidents</strong> through ServiceNow/Helpdesk systems in line with <strong>ITIL standards</strong>.</p></li><li><p>Proactively identify and resolve issues through <strong>root cause analysis</strong>, remediation, and user feedback.</p></li><li><p>Coordinate with <strong>vendors</strong> to resolve support issues and track service requests.</p></li><li><p>Monitor and respond to <strong>service tickets, incidents, and known errors</strong> within agreed timelines.</p></li><li><p>Track and report <strong>vendor SLA performance</strong>.</p></li><li><p>Support <strong>incident and change management</strong> processes and provide reports to management.</p></li><li><p>Ensure assigned tasks and business requests are completed within agreed <strong>SLA and service timelines</strong>.</p></li><li><p>Fulfil business requests from <strong>internal and external customers</strong> in a timely manner.</p></li><li><p>Follow approved <strong>IT service management, security, and operational standards</strong>.</p></li><li><p>Provide <strong>first-line support</strong> for assigned applications.</p></li><li><p>Support ad-hoc application and IT requirements as assigned by management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li><li>5+ years of experience in application support, with a strong focus on financial services or card processing systems.</li><li>Proven expertise in troubleshooting and supporting complex, high-volume transactional applications.</li><li>Proficiency in SQL for data analysis and querying production databases.</li></ul>

<p><strong>ESSENTIAL FUNCTIONS</strong></p><ul><li><p>Monitor and Maintain ISO27001 adherance.</p></li><li><p>Conduct risk and gap assessments to identify gaps in existing security governance</p></li><li><p>Develop, maintain, and review information security policies, standards, procedures, and guidelines aligned with business objectives and regulatory requirements.</p></li><li><p>Maintaining and improving the security technologies deployed, including creating use cases, customizing or better configuring the tools based on past and current threats.</p></li><li><p>Develop and maintain data governance and data security</p></li><li><p>Develop and conduct security awareness training programs</p></li><li><p>Coordinate internal and external audits, including evidence collection, walkthroughs, and remediation tracking.</p></li><li><p>Act as a liaison between security, IT, business units, and auditors to ensure consistent understanding of security and compliance requirements.</p></li><li><p>Maintain documentation repositories for policies, procedures, risk assessments, and audit artifacts.</p></li><li><p>Maintain the information security risk register and ensure risks are appropriately documented, prioritized, and tracked.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, or Cybersecurity. </p></li><li><p>Certifications required: CISSP, CISA and/or CEH. Technical knowledge of networking concepts and network infrastructure. Working knowledge of cloud security and data governance (eg., Azure). </p></li><li><p>Solid understanding of network and computer security, software security Strong analytical, documentation, and communication skills. Knowledge of ISO27001, NIST controls and implementation </p></li><li><p>Familiar with penetration and vulnerability testing. Familiar with antivirus, Firewall, IDS/IPS protocols. </p></li><li><p>10-12 years experience in Information Security with 5 or more years in risk management </p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>IT Purchaser / Procurement Specialist</p><p>Position Overview</p><p>We are seeking a highly analytical and commercially driven <strong>IT Purchaser / Procurement Specialist</strong> to manage the procurement of technology products and services while ensuring cost optimization, quality, compliance, and business value. The successful candidate will bridge the gap between technical teams and suppliers by combining strong IT knowledge with procurement expertise and data-driven decision-making.</p><p>Key Responsibilities</p><p>Procurement &amp; Sourcing</p><ul><li><p>Manage the end-to-end procurement lifecycle for IT products and services.</p></li><li><p>Lead sourcing activities, including RFQs, RFPs, and vendor evaluations.</p></li><li><p>Negotiate pricing, contracts, service-level agreements (SLAs), and commercial terms.</p></li><li><p>Ensure timely procurement of hardware, software, cloud services, and IT infrastructure.</p></li><li><p>Develop and maintain strategic relationships with suppliers and technology partners.</p></li></ul><p>Technical Evaluation</p><ul><li><p>Review and analyze technical specifications and business requirements.</p></li><li><p>Assess vendor proposals and recommend the most suitable solutions based on functionality, cost, risk, and scalability.</p></li><li><p>Collaborate with IT, cybersecurity, infrastructure, and business stakeholders to support purchasing decisions.</p></li><li><p>Stay informed about emerging technologies, market trends, and industry best practices.</p></li></ul><p>Financial &amp; Commercial Management</p><ul><li><p>Conduct cost analysis, budget monitoring, and Total Cost of Ownership (TCO) assessments.</p></li><li><p>Support annual budgeting, forecasting, and procurement planning activities.</p></li><li><p>Evaluate ROI and commercial viability of technology investments.</p></li><li><p>Monitor supplier performance and identify cost-saving opportunities.</p></li></ul><p>Reporting &amp; Analytics</p><ul><li><p>Prepare procurement dashboards, spend analysis reports, and vendor performance metrics.</p></li><li><p>Utilize advanced Excel tools to analyze procurement data and support strategic decision-making.</p></li><li><p>Ensure procurement records, contracts, and documentation are accurately maintained.</p></li></ul><p>Governance &amp; Compliance</p><ul><li><p>Ensure purchasing activities comply with company policies, contractual obligations, and audit requirements.</p></li><li><p>Support risk assessment activities related to suppliers, contracts, and procurement processes.</p></li><li><p>Maintain procurement integrity and transparency throughout the sourcing process.</p></li></ul><p>Required Qualifications</p><ul><li><p>Bachelor's Degree in Information Technology, Computer Engineering, Business Administration, Supply Chain Management, or a related field.</p></li><li><p>Minimum <strong>3–5 years of experience</strong> in IT Procurement, Technology Sourcing, or Purchasing.</p></li><li><p>Experience managing procurement activities for hardware, software, cloud services, and IT infrastructure.</p></li><li><p>Strong vendor negotiation and contract management experience.</p></li></ul><p>Technical Knowledge</p><p>The ideal candidate should have a sound understanding of:</p><ul><li><p>Computer hardware and infrastructure solutions.</p></li><li><p>Cloud platforms (Microsoft Azure, AWS, Google Cloud).</p></li><li><p>Software licensing and SaaS subscription models.</p></li><li><p>Cybersecurity technologies and solutions.</p></li><li><p>Networking technologies, including switches, routers, firewalls, and wireless systems.</p></li><li><p>Data center and enterprise infrastructure environments.</p></li><li><p>Emerging technologies such as AI, automation, and cloud-native platforms.</p></li></ul><p>Advanced Excel &amp; Analytical Skills</p><p>Strong proficiency in:</p><ul><li><p>Pivot Tables</p></li><li><p>XLOOKUP / VLOOKUP</p></li><li><p>INDEX-MATCH</p></li><li><p>Power Query</p></li><li><p>Conditional Formatting</p></li><li><p>Data Validation</p></li><li><p>Budget Tracking &amp; Forecasting</p></li><li><p>Spend Analysis</p></li><li><p>Procurement Dashboards &amp; Reporting</p></li></ul><p><em>Knowledge of VBA/Macros is an added advantage.</em></p><p>Systems Knowledge</p><p>Experience with one or more of the following:</p><ul><li><p>SAP S/4HANA</p></li><li><p>Oracle NetSuite</p></li><li><p>Microsoft Dynamics 365</p></li><li><p>Procurement &amp; Sourcing Platforms</p></li><li><p>ServiceNow</p></li><li><p>Asset Management Systems</p></li><li><p>Microsoft 365 and Teams</p></li></ul><p>Core Competencies</p><ul><li><p>Strategic Sourcing</p></li><li><p>Negotiation &amp; Vendor Management</p></li><li><p>Commercial Acumen</p></li><li><p>Analytical Thinking</p></li><li><p>Contract Management</p></li><li><p>Decision Making</p></li><li><p>Communication &amp; Stakeholder Management</p></li><li><p>Attention to Detail</p></li><li><p>Time Management</p></li><li><p>Risk Assessment</p></li></ul><p>Preferred Certifications</p><ul><li><p>CIPS (Chartered Institute of Procurement &amp; Supply)</p></li><li><p>PMP or Project Management Certifications</p></li><li><p>Cloud Certifications (Azure, AWS, Google Cloud)</p></li><li><p>Cybersecurity Certifications</p></li><li><p>Advanced Microsoft Excel Certifications</p></li><li><p>Supply Chain &amp; Procurement Certifications</p></li></ul><p>Ideal Candidate Profile</p><p>A results-oriented procurement professional with strong technology knowledge, advanced analytical capabilities, and proven sourcing expertise who can effectively partner with technical teams and suppliers to deliver cost-effective, innovative, and business-aligned procurement solutions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, Supply Chain Management, or a related field.</li><li>Minimum of 5 years of progressive experience in IT procurement, with a proven track record of managing complex technology acquisitions.</li><li>Strong understanding of IT infrastructure, software licensing models (e.g., perpetual, subscription, SaaS), cloud computing (IaaS, PaaS, SaaS), and cybersecurity principles.</li><li>Expertise in contract negotiation, vendor management, and strategic sourcing within the technology sector.</li><li>Proficiency in procurement software and ERP systems (e.g., SAP, Oracle, Coupa) and a solid grasp of IT project management methodologies.</li><li>Excellent analytical and problem-solving skills, with the ability to interpret complex technical requirements and financial data.</li><li>Exceptional communication, interpersonal, and stakeholder management skills, capable of influencing decisions across technical and business teams.</li><li>Relevant certifications such as Certified IT Procurement Manager (CITPM), Certified Supply Chain Professional (CSCP), or similar are highly advantageous.</li><li>Fluency in English is essential; proficiency in other languages may be a plus depending on global vendor interactions.</li><li>Ability to thrive in a fast-paced, dynamic IT environment, demonstrating adaptability and a proactive approach to challenges.</li></ul><p></p></section>

<ul><li><p>Develop and execute comprehensive test plans and test cases specifically for fraud detection rules, algorithms, and real-time transaction monitoring within an enterprise system.</p></li><li><p>Perform rigorous data validation and integrity testing on large, complex datasets used for fraud analysis and model training.</p></li><li><p>Collaborate closely with fraud analysts, data scientists, and developers to understand business logic and translate it into effective test scenarios.</p></li><li><p>Identify, document, and track defects with detailed reproduction steps, focusing on the impact to fraud prevention and detection accuracy.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum Qualifications; · Bachelor of Computer Science or Information Technology Software Engineering or related fields. · Preferred certification or coursework in Islamic Finance/Banking Minimum Experience: · 3- 5 years of experience .in software testing or quality assurance in the banking industry · Hands on experience in Enterprise Fraud Risk Management System (EFRMS), Device Intelligence and Behavior Analytics (DI & BA), Core Banking applications, Internet & Mobile Banking, Payment Systems, FOS/LOS and other channels. · Proficiency in performance testing, test automation tools and test management systems. · Familiar with SQL, API Testing and basic scripting · Having testing certification e.g ISTQB foundation Level or CSTE Certified Software Tester Testing Skills Experience: · understanding SDLC and STLC · experience in Test Planning and Strategy · experience in test case design · Defect Management · Testing types Knowledge · Automation testing · Personal Competencies § Analytical mindset § Excellent communication and documentation abilities § Ability to work collaboratively in cross function teams Skills software testing regulatory compliance automated testing</p></li></ul>

<ul><li><p>Design, develop, and maintain automated test scripts for web, mobile, and API applications.</p></li><li><p>Create and execute test plans, test cases, and test scenarios based on business requirements.</p></li><li><p>Develop and maintain automation frameworks using industry-standard tools.</p></li><li><p>Perform functional, regression, integration, and end-to-end testing.</p></li><li><p>Identify, log, track, and verify defects throughout the software development lifecycle.</p></li><li><p>Collaborate with developers, business analysts, and project managers to ensure quality deliverables.</p></li><li><p>Participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.</p></li><li><p>Generate test execution reports and provide quality metrics to stakeholders.</p></li><li><p>Continuously improve test processes and automation coverage.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong experience in automation testing tools such as:</p></li><li><p>Selenium WebDriver</p></li><li><p>Cypress</p></li><li><p>Playwright</p></li><li><p>TestNG / JUnit</p></li><li><p>Experience in API testing using:</p></li><li><p>Postman</p></li><li><p>REST Assured</p></li><li><p>SoapUI</p></li><li><p>Programming knowledge in:</p></li><li><p>Java, Python, JavaScript, or C#</p></li><li><p>Experience with CI/CD tools:</p></li><li><p>Jenkins, GitLab CI/CD, Azure DevOps</p></li><li><p>Knowledge of SQL and database testing.</p></li><li><p>Experience with defect tracking tools such as Jira.</p></li><li><p>Understanding of Agile/Scrum methodologies.</p></li></ul><p><strong>Preferred Skills</strong></p><ul><li><p>Experience in performance testing using JMeter or LoadRunner.</p></li><li><p>Exposure to cloud platforms such as AWS, Azure, or GCP.</p></li><li><p>Knowledge of Docker, Kubernetes, and DevOps practices.</p></li><li><p>Banking or Financial Services domain experience is an added advantage.</p></li></ul><p><strong>Qualifications</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field.</p></li><li><p>ISTQB certification is preferred.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent communication and stakeholder management skills.</p></li><li><p>Ability to work independently and in a team-oriented environment.</p></li><li><p>Attention to detail and commitment to delivering high-quality software.</p></li></ul><p><strong>Domain Preference:</strong> Banking, Digital Banking, Cards, Payments, Core Banking, FinTech (preferred).</p>