Navigation Officer Jobs in UAE
3901 Jobs Found
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p>• The client service executive will be responsible for handling client queries/complaints and ask for any information via the digital channel eg Social media handles like face book, twitter, LinkedIn etc and the Chat Bot options. This will also include calling the client and engaging the client for any information required and provide resolution /clear queries.<br>• The team will also be responsible for working with the marketing and social media team to understand opportunities and supporting the business to launch , track and social media/digital campaigns and posts .<br>• The role will also be focused on analysing client feedback on the digital/other channels and supporting the manager to make the required changes to the process /product to fix the issue</p><br><br><b>Key Responsibilities</b> <br>
<ul>
<li>To handle customer social media posts, calls & issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies. </li>
<li>Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community</li>
<li>Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.</li>
<li>Moderate all user-generated content on social media in line with the moderation policy for each community</li>
<li>Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.</li>
<li>Sign up customers for value added services and digital education (as applicable)</li>
<li>Tag the social media posts & calls accurately as per internal guidelines & policies</li>
<li>Initiate and strive towards achieving set targets and service standards </li>
<li>Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)</li>
<li>Participation in operational or technical platform trainings, as needed</li>
<li>Additional duties as assigned</li>
<li>Give accurate information to customers on his/her queries & concerns</li>
<li>Have high awareness levels on KYC and anti-money laundering policy</li>
<li>Multi-skilled to handle both social media posts and outbound calls (as applicable) </li>
<li>Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement</li>
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<ul>
<li>Ability to write, think and work quickly without losing focus.</li>
<li>Maintain the highest level of professionalism while managing sensitive issues. </li>
<li>Demonstrate personal ownership and accountability.</li>
<li>Show empathy while providing thoughtful and prompt resolutions.</li>
<li>Initiate and strive towards achieving set targets and service standards</li>
<li>Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management</li>
<li>Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)</li>
<li>Adhere to customer data confidentiality policy</li>
<li>Adhere to all applicable rules / regulations and group policies</li>
<li>Support the identification, development and implementation of continuous improvement ideas.</li>
<li>Provides timely feedback to management concerning operational changes/ideas, and recommends solutions to customer service failures.</li>
<li>Report on activity and findings, concisely summarizing important community trends and insights that are relevant to social care, team, SCB products and the overall bran</li>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct. </li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li>
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<br><b>Skills and Experience</b> <br><ul>
<li>Good communication skills</li>
<li>Social media management - Understanding of Social Media platforms and jargon</li>
<li>Knowledge of Microsoft Suite – Excel, Word, PPT </li>
<li>Strong interpersonal skills m which encourages and promotes enthusiasm and team spirit</li>
</ul><br><b>Qualifications</b> <br><p>• Minimum qualification should be diploma holder /graduate</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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Preferred candidate </h2>
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United Arab Emirates </div>
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UAE - Abu Dhabi Emirate
Overview<br><br>The Technical Director – Data Centres is the senior technical authority for Multidisciplinary engineering services associated with Data Centre projects across the Middle East region.<br><br>The role is responsible for ensuring technical excellence, design quality, governance compliance, innovation, digital delivery and successful project execution across all stages of the project lifecycle. The position provides leadership to project teams, supports strategic client engagement, leads technical input into major pursuits and serves as a trusted advisor to clients and internal stakeholders.<br><br>In addition to project delivery responsibilities, the role is accountable for supporting the development and expansion of Atkins Réalis' Data Centre market sector in partnership with the Market Director. This includes sector strategy development, client engagement, market intelligence, thought leadership, capability building and work-winning support.<br><br>The Technical Director is expected to be recognised both internally and externally as a subject matter expert in mission-critical facilities and to contribute to the growth and reputation of Atkins Réalis as a leading Data Centre engineering consultant.<br><br>Your role<br><br>Technical Leadership & Engineering Excellence<br><br>Act as the highest level of technical authority for on Data Centre projects. Provide strategic technical direction for hyperscale, colocation, enterprise and edge Data Centre developments. Review and approve major engineering strategies, design philosophies and technical solutions. Lead resolution of complex technical challenges, constructability issues and multidisciplinary coordination matters. Ensure designs achieve optimum levels of resilience, reliability, maintainability, energy efficiency and operational flexibility. Support projects through design reviews, assurance gates and independent technical audits. Promote best practice engineering methodologies and continuous improvement across project teams. Champion technical excellence and innovation throughout the project lifecycle.<br><br>Design Governance & Quality Assurance<br><br>Ensure compliance with Atkins Réalis quality management processes, technical governance frameworks and OCRA requirements. Lead peer reviews, technical audits and independent design verifications. Maintain alignment with applicable international standards, local authority regulations and client requirements. Monitor technical risks and develop mitigation strategies. Ensure lessons learned are captured and incorporated into future project delivery. Act as technical signatory for major deliverables where delegated authority permits.<br><br>Data Centre Subject Matter Expertise<br><br>Provide specialist expertise in mission-critical building systems including:Civil, Architectural and Structural envelope. Power generation and distribution systems. UPS systems and battery technologies. Cooling and thermal management systems. Water conservation and sustainability solutions. Fire protection and life safety systems. Building Management Systems (BMS). Data Centre Infrastructure Management (DCIM). Security and critical communications systems. Maintain awareness of emerging technologies and industry trends affecting Data Centre design and operation. Promote adoption of innovative solutions that improve performance, resilience and sustainability.<br><br>Market Sector Development<br><br>Working jointly with the Market Director:Support development and implementation of the regional Data Centre market strategy. Identify emerging opportunities and growth areas within the mission-critical sector. Build and maintain relationships with hyperscale operators, colocation providers, investors, developers and technology partners. Participate in executive client engagement programmes. Represent Atkins Réalis at industry forums, conferences and sector events. Develop sector-specific marketing material, thought leadership publications and technical papers. Contribute to annual business planning, forecasting and pipeline development. Support strategic account planning and key client relationship management. Help position Atkins Réalis as a preferred engineering advisor within the Data Centre market.<br><br>Work Winning & Client Development<br><br>Lead technical input for strategic pursuits and major bids. Develop compelling technical methodologies and delivery strategies. Participate in bid/no bid assessments and opportunity reviews. Support fee development, risk assessments and resource planning activities. Prepare and deliver client presentations and interview submissions. Provide technical leadership during proposal development activities. Support contract negotiations and technical clarifications where required.<br><br>Project Delivery Leadership<br><br>Provide technical oversight across multiple commissions simultaneously. Support Project Directors and Project Managers in delivering successful outcomes. Ensure projects are delivered safely, profitably and in accordance with client requirements. Review project performance, technical risks and resource requirements. Assist in resolving project issues that may impact programme, quality or commercial performance. Support strategic decisions on complex or high-risk projects.<br><br>Digital Engineering & Innovation<br><br>Drive adoption of digital engineering methodologies within the Data Centre sector. Promote BIM, Digital Twin and data-centric delivery approaches. Support implementation of automation, AI-enabled workflows and advanced analytical tools. Champion innovation initiatives that improve project delivery efficiency and design quality. Collaborate with digital delivery leaders to establish industry-leading technical practices.<br><br>Sustainability & Future Ready Design<br><br>Champion sustainable and resilient Data Centre design principles. Support implementation of decarbonisation strategies and Net Zero objectives. Promote efficient energy and water utilisation solutions. Encourage adoption of circular economy principles where appropriate. Guide project teams in achieving client sustainability targets and recognised sustainability certifications.<br><br>People Leadership & Capability Development<br><br>Mentor and develop senior engineering staff and future leaders. Support succession planning. Assist in recruitment, retention and workforce planning activities. Foster a culture of collaboration, inclusion, accountability and continuous learning. Contribute to talent reviews and career development discussions. Promote knowledge sharing across the regional and global Data Centre communities.<br><br>About You<br><br>Key Accountabilities<br><br>The role holder shall be accountable for:Technical quality of Data Centre engineering outputs. Technical governance compliance and risk management. Successful delivery of major and complex Data Centre projects. Growth of Atkins Réalis' technical reputation within the market. Development of Data Centre sector capability and market presence. Contribution to sector revenue growth and work winning. Technical development and mentoring of engineering teams. Adoption of innovation and digital delivery initiatives.<br><br>Education<br><br>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering or related discipline. Master's Degree desirable.<br><br>Professional Qualifications<br><br>Chartered Engineer status (CEng, PE or equivalent recognised institution). Membership of a relevant professional institution such as CIBSE, IET, IEEE, ASHRAE or equivalent.<br><br>Experience<br><br>Typically 20+ years post-graduate experience. Significant experience delivering mission-critical or Data Centre projects. Proven record of leadership within a major international consultancy. Demonstrated capability managing complex multidisciplinary engineering teams. Strong client-facing and stakeholder management experience. Evidence of successful work-winning and business development activities.<br><br>Technical Knowledge<br><br>Demonstrable knowledge of:Uptime Institute principles. TIA-942. ASHRAE Data Centre guidance. NFPA standards. IEC and IEEE standards. High-voltage and low-voltage electrical systems. Critical cooling technologies. Resilience and redundancy strategies. Sustainability and energy optimisation approaches.<br><br>Leadership Competencies<br><br>Strategic thinking. Commercial awareness. Client focus. Technical authority and influence. Decision making under uncertainty. Collaboration and stakeholder management. Coaching and talent development. Innovation and change leadership.<br><br>Success Measures<br><br>Delivery of technically compliant and high-quality project outcomes. Positive client feedback and repeat business. Growth in Data Centre market share and pipeline. Achievement of work-winning targets. Strong safety and quality performance. Development and retention of high-performing technical teams. Increased adoption of digital and innovative delivery practices. Recognition of Atkins Réalis as a leading Data Centre engineering consultant in the region.<br><br>Rewards & benefits<br><br>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.<br><br>This Includes<br><br>Tax-free salary. Life insurance coverage. Medical insurance. Annual leave balance. Company gratuity scheme. Discretionary bonus program. Annual flight contribution. Transportation & housing allowances. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.<br><br>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<br><br>About Atkins Réalis<br><br>We're Atkins Réalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.<br><br>Find out more.
UAE - Dubai
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Marketing based in United Arab Emirates.<br><br>This is a senior, commercially minded marketing leadership role focused on turning brand awareness into measurable revenue and scalable growth. You will own the full marketing strategy across acquisition, conversion, retention, lifecycle, brand, content, and community. As a player-coach, you will lead the Marketing team while staying close to performance data, creative execution, and optimization. You will work closely with senior leadership and cross-functional teams to support growth and expansion into new markets. The role combines strategic ownership with hands-on execution in a fast-moving, high-growth environment. You will also build the systems, playbooks, and processes needed to scale marketing efficiently across multiple locations. This is an opportunity for a bold, data-driven leader who knows how to build a memorable brand while delivering strong commercial results.<br><br>Accountabilities<br><br>Own and evolve the overall marketing strategy across growth, lifecycle, brand, content, and community, translating company growth and revenue objectives into clear priorities, budgets, KPIs, and measurable outcomes. Lead marketing analytics and reporting, maintaining clear visibility into channel performance, customer behavior, acquisition, conversion, retention, and lifetime value. Develop a deep understanding of target customers and use behavioral insights to improve the full customer journey from discovery through purchase, repeat visits, and advocacy. Own profitable customer acquisition and ticket sales across markets, overseeing paid media, SEO, and other growth channels while driving continuous testing and optimization of CAC, ROAS, conversion, and LTV. Oversee e-commerce and digital conversion performance, including landing pages, offers, booking journeys, mobile experiences, and checkout. Build repeatable marketing playbooks for launching and scaling new locations, working closely with Operations to align marketing investment with ticket inventory, seasonality, and market performance. Identify and test new channels, audiences, offers, partnerships, and creative concepts to unlock additional growth opportunities. Own retention and loyalty initiatives across email, SMS, memberships, referrals, reactivation, and other lifecycle programs designed to increase repeat visits, frequency, and customer lifetime value. Use segmentation and customer insights to create relevant, personalized communications and partner with Customer Experience to translate feedback into improvements. Protect and evolve the brand as the business expands, leading content, social, creator, influencer, PR, community, and local activation strategies. Develop campaigns and experiences that generate genuine participation, conversation, sharing, and advocacy across markets. Lead, coach, and develop the Marketing team while maintaining hands-on involvement in execution and performance optimization. Manage agencies, freelancers, and external partners, setting clear expectations and holding them accountable for measurable results. Establish the right balance of internal and external capabilities as the marketing function scales. Build efficient systems, reporting structures, processes, and playbooks that allow Marketing to support significantly more locations without proportional headcount growth. Recruit and develop high-performing marketing talent and establish strong collaboration across Marketing, Operations, Sales, Customer Experience, Technology, and Expansion. Balance long-term brand building with the immediate commercial priorities of a rapidly growing business.<br><br>Requirements<br><br>8+ years of progressive marketing experience, including experience leading, coaching, and developing a marketing team. Proven experience in a consumer-facing, multi-location, DTC, e-commerce, wellness, hospitality, or experience-led business. Strong commercial understanding of the complete customer funnel, including acquisition, conversion, retention, lifecycle marketing, and customer lifetime value. Significant e-commerce experience, including digital conversion, landing pages, offers, booking or checkout flows, and the journey from acquisition to purchase. Broad expertise across performance marketing, lifecycle/CRM, brand, content, social, and organic growth. Experience launching, scaling, or optimizing multiple markets, locations, or regions. Strong understanding of digital customer journeys and conversion rate optimization. Experience managing meaningful marketing budgets and making investment decisions based on performance and commercial return. Significant experience managing external agencies and partners, with the ability to establish clear targets and hold them accountable for results. Proven people leadership skills and a track record of building and developing high-performing teams. Strong analytical and commercial instincts, with confidence working directly with CAC, ROAS, conversion, retention, and LTV metrics. Strong brand and creative judgment, with an understanding of how brand-building and performance marketing can reinforce one another. Highly organized and execution-focused, with strong project management skills and the ability to prioritize multiple workstreams while maintaining accountability. Comfortable moving between high-level strategy and hands-on execution, including stepping into the details when performance needs improvement. Adaptable, ambitious, and comfortable taking calculated risks in a fast-paced, high-growth environment. Strong communication and collaboration skills, with the ability to influence senior stakeholders and work effectively across multiple functions. A values-driven mindset aligned with creating happiness, caring deeply, adapting quickly, showing up consistently, and continually raising the bar.<br><br>Benefits<br><br>Target total cash compensation of $132K–$174K CAD. Base salary of $110K–$145K CAD. Annual performance bonus of up to 20%. Equity participation available for the right candidate. Remote work flexibility around the world. Flexible working hours between 8:00 AM and 7:00 PM.15 paid vacation days per year.3 paid wellbeing days per year. Annual team retreat. Opportunity to work in an environment centered around puppies and wellbeing. Unlimited complimentary classes for you, family, and friends. Access to networking opportunities and unique invite-only events. Opportunity to work with major global companies, brands, and high-profile clients. Significant opportunities for career growth and progression within a fast-growing startup.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Confidential
UAE - Dubai
<p>We are seeking an experienced, commercially driven, and results-oriented Retail Sales Director – Mobile & Accessories to lead the growth and performance of our Kiosk Retail Cluster across the assigned market. </p><p>The role will have end-to-end responsibility for the sales, profitability, operational performance, inventory productivity, customer experience, and people development of the kiosk network. </p><p>The successful candidate will bring a strong understanding of high-volume, small-format retail and the ability to translate commercial strategy into consistent execution at the store level. </p><p>As the leader of a fast-paced kiosk business, you will be responsible for maximizing footfall conversion, average transaction value, units per transaction, gross margin, and sales productivity, while maintaining strong operational controls and an engaging customer experience. </p><p>You will also play a key role in network expansion, identifying new locations and business opportunities, negotiating with key stakeholders, and building a scalable operating model for future growth. </p><p> </p><p> </p><p><strong>Key Responsibilities </strong></p><p> </p><p><strong>Commercial Strategy & Revenue Growth: </strong></p><p>Develop and execute the overall sales and commercial strategy for the Mobile & Accessories kiosk network. </p><p>Own cluster-level revenue, gross margin, EBITDA/profitability, and sales productivity targets. </p><p>Establish annual, quarterly, and monthly sales plans, translating business objectives into clear targets for each kiosk and team. </p><p>Drive continuous improvement in key retail KPIs, including: Sales per kiosk / sales per square foo, conversion rate, Average Transaction Value (ATV), Units per Transaction (UPT, gross margin, attachment,t and cross-sell rate, inventory turnover. Identify opportunities to increase revenue through upselling, cross-selling, bundles, promotions, and product mix optimization. </p><p>Monitor market trends, competitor activity, pricing, consumer behavior, and emerging mobile accessory categories to maintain a competitive product proposition.</p><p> </p><p><strong>Kiosk Network Expansion & Business </strong></p><p>Development: Identify and evaluate high-potential locations, including shopping malls, hypermarkets, transit hubs, high-footfall retail destinations, and other strategic venues. </p><p>Develop business cases for new kiosk locations, including sales forecasts, investment requirements, operating costs, payback, and profitability expectations. </p><p>Lead the commercial and operational rollout of new kiosks, ensuring timely opening and readiness. Develop a scalable kiosk operating model that supports rapid expansion while maintaining consistent customer and brand standards. Evaluate the performance of existing locations and recommend relocation, resizing, refurbishment, consolidation, or closure where appropriate</p><p>Operational Excellence </p><p>Establish and continuously improve standardized SOPs and operating standards across the kiosk network. </p><p>Ensure strict compliance with procedures covering: Opening and closing Cash management and reconciliation, inventory receiving and transfers Stock counts and inventory audits Loss prevention and shrinkage control Discount and promotional controls Health, safety, and mall compliance.e Ensure all kiosks consistently meet required standards for customer service, appearance, availability, and operational discipline. </p><p>Use sales and operational data to identify performance gaps and implement corrective action plans</p><p> </p><p><strong>Merchandising & Customer Experience </strong></p><p>Develop and maintain a compelling visual merchandising strategy specifically designed for small-footprint, high-traffic kiosk environments. </p><p>Optimize product placement, price communication, promotional displays, and product adjacencies to maximize conversion and basket size. </p><p>Ensure the right balance between fast-moving mobile accessories, premium products, impulse purchases, and emerging categories. </p><p>Partner with marketing and brand teams to execute seasonal campaigns, product launches, promotions, and in-store activations. </p><p>Maintain a consistently high standard of customer engagement and service across all locations</p><p> </p><p><strong>Inventory & Product Management</strong></p><p>Partner closely with Supply Chain, Procurement, and Merchandising teams to maintain optimum inventory availability. </p><p>Ensure strong availability of high-demand and fast-moving products while controlling excess and obsolete inventory. </p><p>Establish appropriate stock cover, replenishment, assortment, and allocation strategies by kiosk. Monitor inventory ageing, sell-through, stock variance, shrinkage, and inventory turnover. </p><p>Develop action plans to accelerate the sale of slow-moving and ageing inventory without unnecessarily eroding margins</p><p> </p><p><strong>Leadership & Talent Development</strong> </p><p>Lead and develop Area Sales Managers, Kiosk Supervisors, and frontline Sales Associates across the network. Build a high-performance, customer-focused sales culture based on accountability, ownership, and continuous improvement. Establish clear individual and team KPIs and ensure consistent performance management. </p><p>Develop structured training programs covering: Product knowledge, consultative selling, cross-selling and upselling, objection handling, closing techniques, customer experience, product demonstrations.s Implement effective incentive and recognition programs to drive performance, engagement, and retention. </p><p>Identify and develop high-potential employees to build a strong internal leadership pipeline</p><p> </p><p><strong>P&L & Financial Management </strong></p><p>Own the financial performance of the kiosk cluster, including revenue, gross margin, operating expenses, and profitability. </p><p>Prepare and manage budgets, forecasts, and business plans. Analyze kiosk-level profitability and identify opportunities to improve cost efficiency and returns. </p><p>Monitor labor productivity, rental costs, promotional spending, inventory costs, and other key operating expenses. </p><p>Ensure commercial decisions are supported by robust financial analysis and clear return-on-investment expectations</p><p> </p><p><strong>Landlord, Mall & Strategic </strong></p><p>Partner Management acts as the senior commercial contact for mall management, landlords, property operators, and strategic retail partners. </p><p>Manage relationships relating to kiosk placement, trading hours, lease compliance, operational requirements, visibility, and commercial performance. </p><p>Identify opportunities to improve kiosk locations, negotiate better commercial terms, and secure strategic placements. Work closely with mobile brands, accessory manufacturers, distributors, and other partners to secure: Promotional support, co-marketing investment, Product launches, Exclusive offers, Commercial incentives, training, and merchandising support </p><p> </p><p><strong>Reporting, Analytics & Governance</strong></p><p> Establish a robust performance reporting framework covering daily, weekly, and monthly commercial and operational KPIs. </p><p>Provide regular performance updates and strategic recommendations to the CEO and senior management. </p><p>Use data and analytics to identify trends, underperforming locations, sales opportunities, and operational risks. </p><p>Drive a culture of fact-based decision-making and performance accountability across the organization. </p><p> </p><p><strong>Qualifications & Experience </strong></p><p>Essential: 8+ years of progressive retail sales experience, with at least 3–5 years in a senior regional, multi-site, or director-level leadership role. </p><p>Proven experience managing a multi-location retail network, preferably kiosks, pop-ups, stores, or other small-format/high-footfall retail environments. </p><p>Strong industry experience in mobile phones, consumer electronics, telecom, mobile accessories, or related retail categories. </p><p>Demonstrated track record of delivering revenue growth, margin improvement, and profitable retail expansion. </p><p>Strong understanding of retail KPIs, including conversion, ATV, UPT, sales per square foot, gross margin, sell-through, stock turnover, and labor productivity. </p><p>Proven experience with P&L ownership, budgeting, forecasting, and financial analysis. </p><p>Strong commercial and negotiation skills with experience managing landlords, mall operators, vendors, distributors, and brand partners. </p><p>Demonstrated ability to recruit, lead, coach, and develop large frontline sales teams. Strong analytical, problem-solving, and decision-making capabilities. </p><p>Excellent communication, negotiation, presentation, and stakeholder-management skills. </p><p>Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related discipline. </p><p>A Master’s degree or relevant professional qualification is an advantage</p>
UAE
<h2 class="h5">Job description</h2>
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<p>The post holder will always work within the scope of practice, putting the health, wellbeing and safety of their patient first as they assess, plan, implement and evaluate their needs.</p><br><br><p>NMC Healthcare is the most trusted and the largest private healthcare company in the UAE for over 50 years. With a dedicated team of doctors, nurses, allied health and support personnel, NMC owns and manage numerous healthcare facilities in the UAE , treating millions of patients every year. The company has specialized verticals that include Multi-Specialty Care, Maternity and Fertility, Long-Term and Home Care, Medical Centers, Day Surgery Centers, Operations and Management. </p><br><p>We at NMC facilitate a challenging and motivating work environment that enables ample scope for career growth and development. We create a conducive work culture that attracts, retain and help talented and committed individuals grow. We encourage lifelong learning and deliver the best care to our customers and strive towards creating a world-class platform for nurturing the professionals of tomorrow.</p><br> Regards,<br> NMC Talent Acquisition<br><br>Responsibilities:<br><p>• Be responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.<br>• Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They will work with a team of physicians and other health care specialists or allied health in various settings.<br>• Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation.<br>• Understand and analyse the assessment information and data.<br>• Determine actual and potential nursing diagnoses, problems, and issues.<br>• Define the predicted and expected outcomes of the patient’s planned care.<br>• Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders.<br>• Record vital signs, recognize, address and escalate all abnormalities.<br>• Maintain and update technical and clinical skills related to nursing practice.<br>• Employ strategies to promote patients’ health and a safe environment.<br>• Understand different diagnostic tests and laboratory examinations.<br>• Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc. Prompt ( PROMPT)<br>• Prepare patients for medical examination and treatment. <br>• Administer medications and monitor patients for any side effects and reactions.<br>• Administer treatments such as IV fluids or blood products and monitor patients for any reactions. <br>• Provide wound care management.<br>• Assist in medical procedures invasive or non-invasive as needed. <br>• Facilitate the process of safe patient`s admission, transfer and discharge.<br>• Competent with all the mandatory and unit specific competencies supported and assigned on Elsevier platform to ensure adherence to evidence Based practices.<br>• Demonstrate proficiency in emergency procedures, equipment, and protocols relevant to the department.<br>• Participate in ongoing programs and certification to support professional growth and maintain clinical competency.<br>• Comply with unit Scope of service.<br>• Perform rapid patient assessments and prioritize care using triage acuity tool.<br>• Recognize and respond to life threatening conditions promptly.<br>• Care for patients across all age groups with diverse conditions (e.g. Medical, surgical, obstetric, psychiatric, neonatal, paediatric emergencies).<br>• Ability to manage high stress situations with critical thinking and decision making.<br>• Administer emergency medications and treatments (e.g., defibrillation, CPR, advanced airway management).<br>• Assist in cardiac arrests and stroke care.<br>• Insert and manage IV lines, central lines, and other emergency access devices.<br>• Critically monitor patients for changes in conditions and intervene as needed.<br>• Operate and monitor equipment such as cardiac monitors, ventilators and infusion pumps.<br>• Communicate effectively with the interdisciplinary team, including physicians, radiology, and laboratory staff for rapid diagnostics and care.<br>• Provide updates to patient’s families about their condition and care plan.<br>• Follow strict infection control protocols to handle emergencies involving contagious diseases or hazardous exposure.<br>• Assists physicians in emergency procedures such as intubation, chest tube insertion, suturing and lumbar punctured.<br>• Prepare and maintain sterile fields for emergency procedures.<br>• Stabilize critically ill patients for admission to the ICU or transfer to another facility.<br>• Ensure continuity of care during interdepartmental or interfacility transfers.<br>• Maintain readiness for mass casualty incidents or disaster situations.<br>• Ensure emergency equipment is functional and supplies are adequately stocked.<br>• Participate in ongoing emergency specific trainings (e.g., BLS, ACLS, PALS, NRP, PROMPT certification).<br>• Train or mentor new staff in emergency protocols and procedures.<br>• Adhere to hospital policies and department specific protocols. <br>• Participate in quality improvement initiative for the Emergency Department.<br>• Performs other related duties as assigned to meet the operational needs of the department.<br>• Perform clinical and procedural competencies as per department requirements, guided by competency checklists available on the Elsevier platform.<br>• Demonstrate proficiency in emergency procedures, equipment, and protocols relevant to the emergency department.<br>• Complete and maintain all assigned competencies on the Elsevier platform to ensure adherence to evidence-based practices.<br>• Participate in ongoing programs and certifications to support professional growth and maintain clinical competency.<br>• Ensure all equipment is maintained in good working order, reporting any fault to Nurse Manager/Engineering.<br> </p><br><br>Qualifications:<br><p>• Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.<br>• Manage their own professional re-licensure.<br>• Hold a valid American Heart Association Basic Life Support Provider card. <br>• Be willing to work across departments and On Call when necessary. <br> </p><br> </div>
Emirates NBD Bank
UAE
<h2 class="h5">Job description</h2>
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<p><strong>Organization Unit Purpose</strong></p><br><p>Group Operational Risk Oversight (Retail Banking and Wealth Management) and Conduct Risk is a Group Risk function, independent of all business units and forming part of the Group Enterprise and Operational Risk function. The unit is responsible for the second-line oversight of operational risk and conduct risk across the Group's Retail Banking, Private Banking and Wealth Management businesses. It owns and maintains the operational risk management framework as it applies to these segments — including risk and control self-assessments (RCSA), key risk indicators (KRIs), operational risk event and loss data management, scenario analysis and new product and process approval (NPPA) — as well as the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability and consumer protection.</p><br><p>The unit provides independent challenge to the first line, monitors the operational and conduct risk profile against the Board-approved risk appetite, and ensures unified implementation of the Group Risk Management Framework across business segments, subsidiaries and international locations. It is a key support function for the GCRO office, focused on adding business value, strengthening the control environment and embedding a strong risk and conduct culture to enhance the businesses' efficiency and effectiveness in managing their risk. </p><br><p><strong>Job Purpose</strong></p><br><p>The role exists to drive the effective governance, oversight and operational delivery of operational risk and conduct risk management across the Group's Retail Banking and Wealth Management businesses. The job holder serves as the central second-line point of accountability for the design, maintenance and embedding of the operational and conduct risk frameworks — including independent second-line oversight of new product and process approval (NPPA) — ensuring alignment with CBUAE regulatory requirements (including the Consumer Protection Regulation and Standards and operational risk requirements) and international best practice standards across all jurisdictions in which the Group operates. The unique contribution of the role is to provide independent, forward-looking risk oversight that protects customers and the Group while enabling sustainable, well-controlled growth of the retail and wealth franchises.</p><br><p><strong>Job Content</strong></p><br><ol><li><strong>Operational Risk Management & Oversight</strong></li></ol><p><strong><u>Operational Risk Management Framework (ORMF)</u></strong></p><br><ul><li>Own and maintain the operational risk management framework as it applies to Retail Banking, Private Banking and Wealth Management, aligned to the Group Risk Management Framework and CBUAE operational risk requirements.</li><li>Ensure consistent application of RCSA, KRI, operational risk event / loss data and scenario analysis methodologies across the covered businesses, branches and subsidiaries.</li><li>Maintain the framework taking into consideration changes in the regulatory and banking landscape and audit findings (if any).</li></ul><p><strong><u>Risk & Control Self-Assessment (RCSA)</u></strong></p><br><ul><li>Oversee and provide independent second-line challenge to the RCSA process for retail and wealth products, channels and processes.</li><li>Assess the design and operating effectiveness of key controls and track remediation of control gaps to closure.</li></ul><p><strong><u>Operational Risk Events & Loss Data</u></strong></p><br><ul><li>Oversee the identification, capture, investigation, root-cause analysis and reporting of operational risk events and losses across retail and wealth.</li><li>Ensure timely escalation of material incidents to the GCRO, EXCO and relevant committees, and drive lessons-learned and control enhancements.</li></ul><p><strong><u>Key Risk Indicators & Risk Appetite</u></strong></p><br><ul><li>Define, monitor and report operational and conduct KRIs against the Board-approved risk appetite for retail and wealth.</li><li>Escalate appetite breaches, recommend management actions and track them through to resolution.</li></ul><p><strong><u>New Product and Process Approval (NPPA)</u></strong></p><br><ul><li>Own the second-line operational and conduct risk assessment and sign-off within the Group's New Product and Process Approval (NPPA) framework for retail and wealth products, services, channels and material process / system changes.</li><li>Provide independent challenge on new product and process proposals prior to launch, ensuring risks are identified, controls are adequate and residual risk is within appetite, with fair customer outcomes embedded by design.</li><li>Track conditions of approval and post-implementation reviews (PIRs) to closure, and maintain oversight of the NPPA pipeline, governance and management information.</li></ul><ol><li><strong>Conduct Risk & Consumer Protection</strong></li></ol><p><strong><u>Group Conduct Risk Framework</u></strong></p><br><ul><li>Own, maintain and embed the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability / appropriateness and fair treatment of customers.</li><li>Define conduct risk appetite and conduct MI, and report the Group's conduct risk profile to senior management and the Board Risk Committee.</li></ul><p><strong><u>Consumer Protection (CBUAE)</u></strong></p><br><ul><li>Provide second-line oversight of compliance with the CBUAE Consumer Protection Regulation and Consumer Protection Standards across retail and wealth.</li><li>Provide independent challenge on disclosure and transparency, responsible lending, pricing, financial inclusion and complaints handling.</li></ul><p><strong><u>Product Governance & Suitability</u></strong></p><br><ul><li>Provide independent oversight of product governance and the suitability / appropriateness of investment, bancassurance and banking products distributed to retail and wealth clients.</li><li>Challenge target-market definition, product approvals and periodic product reviews.</li></ul><p><strong><u>Complaints & Root-Cause Oversight</u></strong></p><br><ul><li>Oversee complaints management from a conduct-risk perspective, driving thematic root-cause analysis and systemic remediation.</li><li>Monitor redress, emerging trends and conduct issues and report to the relevant committees.</li></ul><p><strong><u>Sales Practices & Incentives</u></strong></p><br><ul><li>Provide oversight of sales practices, staff incentive and reward schemes and mis-selling risk to ensure alignment with fair-customer-outcome principles.</li></ul><ol><li><strong>Governance, Committees & Reporting</strong></li></ol><p><strong><u>Risk Committees & Governance</u></strong></p><br><p>Management of, and representation on, risk committees and forums, including:</p><br><ul><li>Group Risk Committee –presenter, as needed, for operational and conduct risk matters.</li><li>Retail and Wealth business risk forums </li><li>Conduct / Consumer Protection Forum</li></ul><p><strong><u>Group Risk Reporting</u></strong></p><br><ul><li>Own periodic operational and conduct risk reporting for retail and wealth to EXCO, GRC, BRC and the Board against risk appetite.</li><li>Provide integrated risk-profile views, thematic deep-dives and early-warning indicators.</li></ul><p><strong><u>Group Oversight – Branches & Subsidiaries</u></strong></p><br><ul><li>Provide oversight of operational and conduct risk management for retail and wealth at relevant international branches and subsidiaries as required by international oversight framework.</li><li>Review subsidiary / branch risk submissions, appetite metrics and breaches, and ensure alignment to Group standards.</li></ul><ol><li><strong>Regulatory & Supervisory Engagement</strong></li></ol><p><strong><u>Regulatory Change & Gap Assessment</u></strong></p><br><ul><li>Own the gap assessment and implementation oversight for operational risk and conduct / consumer-protection regulations issued from time to time by the CBUAE and other relevant regulators.</li></ul><p><strong><u>Supervisory Audits & Examinations</u></strong></p><br><ul><li>Coordinate Group Risk engagements relating to regulatory examinations, thematic reviews and internal / external audit on operational and conduct risk matters, and oversee remediation of findings.</li></ul><p><strong><u>Risk Culture & Capability</u></strong></p><br><ul><li>Drive operational and conduct risk awareness, training and culture across the first line; enhance the organization's risk knowledge and embed individual accountability.</li></ul><p><strong>Education</strong></p><br><ul><li>Graduate qualifications with majors in Business, Finance, Economics, Risk Management or a related field.</li><li>Professional operational risk certification (e.g. IOR Certificate / CORP), FRM or PRM.</li><li>Conduct / compliance certification (e.g. ICA) an advantage.</li></ul><p><strong>Experiences</strong></p><br><ul><li>15+ years of relevant experience in operational risk and / or conduct risk within large international banking organizations or a consulting background.</li><li>Proven leadership and experience in handling EXCO-level senior management.</li><li>Strong hands-on experience in operational risk frameworks (RCSA, KRI, loss data, scenario analysis) and new product and process approval (NPPA), and in conduct risk / consumer protection within retail and wealth businesses.</li><li>Strong experience in leading and executing regulatory change initiatives (including CBUAE Consumer Protection).</li></ul><p><strong>Knowledge & Skills</strong></p><br><ul><li>Expert knowledge of retail and wealth products, channels and processes.</li><li>Ability to present ideas, influence and achieve consensus with senior stakeholders and the first line.</li><li>Experience of working in diverse, cross-cultural and multi-jurisdictional teams.</li></ul><p><strong>Behavioral Competencies</strong></p><br><ul><li>Pragmatic, innovative and a quick learner with strong independent judgement.</li><li>Team player with the ability to work in a multi-cultural environment.</li><li>Strong communication, influencing and public speaking skills; able to challenge the first line constructively.</li></ul><p>#LI-TD1</p><br><br> </div>
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<span><b>Job Summary</b> <br></span><p><span>Be self-directed and proactive in providing support to the CEO office in all aspects of running the UAE franchise and take on all necessary tasks as allocated by the CEO Office. Operate with a high degree of trust and confidentiality on all CEO Office duties and when dealing with all senior stakeholders</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Strategy</span></strong><br><span>• Assist in developing and driving the delivery of an integrated strategy for all businesses in the UAE. Support the CEO Office to drive the development and execution of overall country strategy and direction, ensure alignment with the Region as well as the Group.</span><br><strong><span>Business</span></strong><br><span>Work with the CEO Office and the Country Management Team (CMT) to: </span><br><span> • Drive delivery of the country priorities and strategy and the country plan, country scorecard, overall budget, financial and other performance targets</span><br><span> • Facilitate an integrated “One Bank” approach across the business and support functions </span><br><span> • Ensure the country infrastructure is in place to support the business growth (people, facilities, technology and processes), working with the CEO Office to recommend resource allocation</span><br><span> • Ensure appropriate prioritisation of issues around risk, control, investment, people, projects and change management within the country </span><br><strong><span>Processes</span></strong><br><span>• Support People Leader in all CEO office processes, including those related to the role of Crisis Management Co-ordinator, OCIR Country Co-ordinator, strategy and overall governance of the business. </span><br><span><strong>People and Talent</strong> </span><br><span>• Support the CEO Office in developing and embedding a high-performance culture across all businesses in the UAE. </span><br><span>• Champion and act as role model of the Group’s Stands, values and culture.</span><br><strong><span>Risk Management</span></strong><br><span>• Attend all Country Risk Governance meetings and assist the CEO Office in providing oversight of all risk matters in country, working alongside the risk owners to drive resolution of any material shortcomings. </span><br><span>• Represent the CEO Office at various forums on request.</span><br><span>• Assist in working with CMT members and other key stakeholders (Country/Region/Group) to reinforce an effective control environment and assist in resolving material country issues that are cross-business and/or cross-functional in nature. </span></p><br><br> <br><p><span><strong>Governance</strong> </span><br><span>• Assist to ensure that the highest standards of governance are adopted across each of the Bank’s operations in the UAE and co-ordinate with the CMT to ensure consistent practices are adopted across businesses where appropriate. Implement and maintain structures to support effective corporate governance in the country </span><br><span>• Assist in oversight of the governance of projects and strategic and governance initiatives impacting the country; holding the business and infrastructure teams accountable for project delivery and ensuring alignment to Group standards; challenging the Group and Region when necessary </span><br><span>• Assist in setting the CMT agenda and ensuring effectiveness of the CMT and that all governance is adhered to (minutes, agenda and attendance).</span><br><span>• Assist in the fulfilment of all committee updates, management updates and reports from the UAE to both Regional and Group stakeholders, including to Group Committees, Board updates and Regional meetings, including but not limited to: AME RMT, AME Key Market Review, Middle East CEO VC and Regional Capital & Liquidity Meetings. </span><br><span>• Understand and balance, the Group’s objectives and the expectations of both the home (FCA/PRA) and host regulators in the UAE, including CBUAE, DFSA, FSRA and ESCA.</span><br><span>• Follow up on matters and issues on behalf of the CEO Office; manage closure of action items; ensure no overdue action items.</span><br><span>• Act as a prime contact point and coordinator for CEO Office initiatives.</span><br><span>• Assist CEO Office in responding to and proactively addressing issues as they arise, without the need to refer to the CEO.</span></p><br><br> <br><p><strong><span>Regulatory & Business Conduct</span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><strong><span>Key stakeholders</span></strong><br><span>• CEO Office, UAE, Middle East & Pakistan</span><br><span>• Head of CEO Office, UAE, Middle East & Pakistan</span><br><span>• UAE CMT</span><br><span>• DIFC Management Team</span><br><span>• ADGM Management Team</span><br><span>• Government officials / regulators</span></p><br><br><b>Skills and Experience</b> <br><p><span>• English/Arabic</span></p><br><br><b>Qualifications</b> <br><p><span>• Bachelors or More</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br> <br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br> <br>Together we:<br> <br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br> <br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.<br> </p><br><br>
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Westin
UAE
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.<br>CANDIDATE PROFILE <br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred<br>OR<br>• 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.<br>CORE WORK ACTIVITIES<br>Hotel Marketing and Advertising<br>• Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.<br>• Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.<br>• Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.<br>• Manages F&B media schedules and verifies prompt settlement of accounts.<br>• Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups<br>• Executes email marketing, and display advertising.<br>• Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.<br>• Verifies all advertising for the hotel in digital channels is in alignment with brand voice.<br>Social Media Content Management<br>• Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).<br>• Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.<br>• Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.<br>Public Relations and Visual Asset Management<br>• Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.<br>• Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.<br>• Manages assigned accounts as per the media account management system.<br>• Writes and distributes all press releases for property events, promotions, and outlets.<br>• Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.<br>• Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.<br>• Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.<br>• Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).<br>• Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.<br>• Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.<br>• Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.<br>• Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.<br>Direct Marketing and Collateral Development <br>• Coordinates and executes Hotel and F&B printed materials.<br>• Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.<br>• Assists in the production of all property, F&B display, and temporary signage in hotel public areas.<br>• Promotes collection of competitors collateral and publicity on a monthly basis.<br>• Manages the execution of F&B direct marketing activities.<br>• Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).<br>General<br>• Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.<br>• Helps with the publication of hotel’s newsletter(s).<br>• Supports communications duties and functions as deemed necessary.<br>• Assists in the liaison and execution of joint F&B promotions.<br>• Works with eCommerce to verify the Hotel’s website and related websites are updated on a regular basis.<br>• Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.<br>• Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.<br>• Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.<br>• Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<p>At <strong>InterContinental Residences Dubai Business Bay</strong>, we are seeking a <strong>Housekeeping Manager</strong> to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high-performing team.</p><br><p>This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences. As Housekeeping Manager, you will oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, safety, and service while contributing to the overall success of the property.</p><br><p>This is more than a housekeeping leadership role.</p><br><p>InterContinental Residences Dubai Business Bay offers a luxury residential environment where attention to detail creates lasting impressions. As Housekeeping Manager, you will shape the guest experience behind the scenes by creating immaculate living spaces, inspiring your team, and ensuring every residence and public area reflects the highest standards of luxury hospitality.</p><br>Why This Role Matters<p>Luxury begins with exceptional housekeeping.</p><br><p>As Housekeeping Manager, you will lead one of the property's most important operational departments, ensuring guests consistently enjoy beautifully maintained residences and public spaces. Your leadership will foster a culture of accountability, quality, teamwork, and continuous improvement while ensuring operational efficiency and financial performance.</p><br><p>Your ability to balance guest expectations, team engagement, quality standards, and business objectives will directly influence guest satisfaction, brand reputation, and overall hotel performance.</p><br>Lead the Standards That Define Luxury<p>You will oversee all housekeeping operations, ensuring guest rooms, residences, public areas, linen services, and back-of-house areas consistently exceed InterContinental brand standards.</p><br><p>From leading and developing your team to managing quality inspections, departmental budgets, inventory, productivity, and guest satisfaction, you will play a key role in creating memorable guest experiences through operational excellence.</p><br>What We'll Support You to Do<p>• Lead Housekeeping Excellence: Deliver exceptional cleanliness, presentation, and luxury service standards throughout the property.</p><br><p>• Develop High-Performing Teams: Recruit, coach, mentor, and inspire colleagues while building a positive and engaged departmental culture.</p><br><p>• Drive Operational Performance: Manage productivity, scheduling, departmental budgets, inventories, and quality assurance initiatives.</p><br><p>• Elevate the Guest Experience: Ensure every guest enjoys an immaculate environment while responding proactively to feedback and service opportunities.</p><br>The Gig<p>Reporting directly to the <strong>Cluster General Manager & Director of Rooms</strong>, the Housekeeping Manager is responsible for the strategic and day-to-day leadership of the Housekeeping Department at InterContinental Residences Dubai Business Bay.</p><br><p>• <strong>The Opportunity:</strong> Lead one of the property's most visible operational departments within a luxury residential hospitality environment.</p><br><p>• <strong>The Strategy:</strong> Combine operational excellence, financial discipline, quality assurance, and people leadership to deliver world-class housekeeping services.</p><br><p>• <strong>The Impact:</strong> Enhance guest satisfaction, colleague engagement, operational efficiency, and brand reputation.</p><br><p>You will collaborate closely with Front Office, Engineering, Food & Beverage, Security, Finance, and other operational departments to ensure seamless service delivery across the property.</p><br>Stay Human<p>At InterContinental, hospitality is about people.</p><br><p>This role is about creating exceptional environments where guests feel comfortable, colleagues feel supported, and operational excellence is achieved through teamwork, trust, and genuine care.</p><br>Your Day-to-Day<p>No two days are the same; your responsibilities will include, but are not limited to:</p><br>Housekeeping Operations<p>• Lead all housekeeping operations across guest rooms, residences, public areas, and back-of-house spaces.</p><br><p>• Ensure all areas consistently meet InterContinental brand standards and luxury expectations.</p><br><p>• Conduct regular inspections and implement quality improvement initiatives.</p><br><p>• Monitor cleanliness, maintenance concerns, and presentation standards throughout the property.</p><br><p>• Coordinate deep cleaning and preventive housekeeping programs.</p><br>Leadership & Team Development<p>• Lead, motivate, coach, and develop housekeeping colleagues and supervisors.</p><br><p>• Recruit, onboard, train, and retain high-performing team members.</p><br><p>• Conduct performance evaluations and support career development planning.</p><br><p>• Foster a positive, inclusive, and service-focused team culture.</p><br><p>• Promote employee engagement and recognition initiatives.</p><br>Guest Experience<p>• Ensure guest rooms are prepared to the highest standards prior to arrival.</p><br><p>• Respond promptly and professionally to guest feedback and housekeeping requests.</p><br><p>• Support VIP arrivals, long-stay guests, and special requests.</p><br><p>• Partner with Front Office to deliver seamless arrival and departure experiences.</p><br><p>• Drive continuous improvement through guest satisfaction feedback.</p><br>Operational & Financial Management<p>• Prepare departmental schedules aligned with business demands.</p><br><p>• Manage departmental budgets while maintaining productivity and service quality.</p><br><p>• Monitor linen, uniforms, guest supplies, and housekeeping inventories.</p><br><p>• Control departmental expenses and minimize waste.</p><br><p>• Ensure effective purchasing and inventory management processes.</p><br>Cross-Department Collaboration<p>• Work closely with Front Office, Engineering, Security, Laundry, and Food & Beverage teams.</p><br><p>• Coordinate room availability and maintenance priorities.</p><br><p>• Support major events, VIP visits, and operational projects.</p><br><p>• Ensure effective communication across all operational departments.</p><br>Quality, Safety & Compliance<p>• Maintain compliance with IHG brand standards, policies, and operating procedures.</p><br><p>• Ensure compliance with health, safety, hygiene, and security regulations.</p><br><p>• Lead housekeeping audits and quality assurance inspections.</p><br><p>• Maintain accurate departmental documentation and operational reports.</p><br><p>• Promote sustainability initiatives and environmentally responsible housekeeping practices.</p><br>What Success Looks Like<p>• Outstanding cleanliness and quality inspection scores.</p><br><p>• High guest satisfaction relating to housekeeping services.</p><br><p>• Strong colleague engagement and team retention.</p><br><p>• Effective departmental cost control and productivity performance.</p><br><p>• Excellent collaboration across operational departments.</p><br><p>• Consistent compliance with IHG luxury brand standards.</p><br>Who This Role Is Perfect For<p>• Experienced housekeeping leader passionate about luxury hospitality.</p><br><p>• Inspirational people manager committed to developing high-performing teams.</p><br><p>• Operationally focused professional with strong commercial awareness.</p><br><p>• Detail-oriented leader who drives quality and consistency.</p><br><p>• Collaborative manager who builds strong cross-functional relationships.</p><br><p>• Service-focused hospitality professional who leads by example.</p><br>What We Need From You<p>Ideally, you bring some (or all) of the following:</p><br>Education<p>• Degree or Diploma in Hospitality Management or related field preferred.</p><br>Experience<p>• Minimum 5–7 years of progressive Housekeeping leadership experience.</p><br><p>• Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences.</p><br><p>• Experience managing large housekeeping teams and departmental budgets.</p><br><p>• Strong knowledge of Opera PMS and housekeeping management systems.</p><br><p>• GCC/UAE hospitality experience preferred.</p><br>Personal Attributes<p>• Exceptional leadership and people development skills.</p><br><p>• Strong organisational and operational management abilities.</p><br><p>• Excellent communication and stakeholder management skills.</p><br><p>• High attention to detail and commitment to quality.</p><br><p>• Financial and commercial awareness.</p><br><p>• Ability to perform effectively in a dynamic luxury hospitality environment.</p><br><p>• Passion for continuous improvement and service excellence.</p><br>What You Can Expect from Us<p>At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities—including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</p><br><p>We foster a culture of trust, support, and acceptance—always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</p><br><p>We know that to work well, we need to feel well—both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.</p><br>Ready to Lead Housekeeping Excellence?<p>If you don't meet every requirement but believe you bring the right leadership, operational expertise, and passion for hospitality, we'd still love to hear from you.</p><br><p>Join us and help shape exceptional luxury residential experiences in Dubai—where your leadership, attention to detail, and commitment to excellence ensure every guest enjoys the comfort, care, and quality that define InterContinental.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>
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<span><b>Job Summary</b> <br></span><p><span>Be self-directed and proactive in providing support to the CEO office in all aspects of running the UAE franchise and take on all necessary tasks as allocated by the CEO Office. Operate with a high degree of trust and confidentiality on all CEO Office duties and when dealing with all senior stakeholders</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Strategy</span></strong><br><span>• Assist in developing and driving the delivery of an integrated strategy for all businesses in the UAE. Support the CEO Office to drive the development and execution of overall country strategy and direction, ensure alignment with the Region as well as the Group.</span><br><strong><span>Business</span></strong><br><span>Work with the CEO Office and the Country Management Team (CMT) to: </span><br><span> • Drive delivery of the country priorities and strategy and the country plan, country scorecard, overall budget, financial and other performance targets</span><br><span> • Facilitate an integrated “One Bank” approach across the business and support functions </span><br><span> • Ensure the country infrastructure is in place to support the business growth (people, facilities, technology and processes), working with the CEO Office to recommend resource allocation</span><br><span> • Ensure appropriate prioritisation of issues around risk, control, investment, people, projects and change management within the country </span><br><strong><span>Processes</span></strong><br><span>• Support People Leader in all CEO office processes, including those related to the role of Crisis Management Co-ordinator, OCIR Country Co-ordinator, strategy and overall governance of the business. </span><br><span><strong>People and Talent</strong> </span><br><span>• Support the CEO Office in developing and embedding a high-performance culture across all businesses in the UAE. </span><br><span>• Champion and act as role model of the Group’s Stands, values and culture.</span><br><strong><span>Risk Management</span></strong><br><span>• Attend all Country Risk Governance meetings and assist the CEO Office in providing oversight of all risk matters in country, working alongside the risk owners to drive resolution of any material shortcomings. </span><br><span>• Represent the CEO Office at various forums on request.</span><br><span>• Assist in working with CMT members and other key stakeholders (Country/Region/Group) to reinforce an effective control environment and assist in resolving material country issues that are cross-business and/or cross-functional in nature. </span></p><br><br> <br><p><span><strong>Governance</strong> </span><br><span>• Assist to ensure that the highest standards of governance are adopted across each of the Bank’s operations in the UAE and co-ordinate with the CMT to ensure consistent practices are adopted across businesses where appropriate. Implement and maintain structures to support effective corporate governance in the country </span><br><span>• Assist in oversight of the governance of projects and strategic and governance initiatives impacting the country; holding the business and infrastructure teams accountable for project delivery and ensuring alignment to Group standards; challenging the Group and Region when necessary </span><br><span>• Assist in setting the CMT agenda and ensuring effectiveness of the CMT and that all governance is adhered to (minutes, agenda and attendance).</span><br><span>• Assist in the fulfilment of all committee updates, management updates and reports from the UAE to both Regional and Group stakeholders, including to Group Committees, Board updates and Regional meetings, including but not limited to: AME RMT, AME Key Market Review, Middle East CEO VC and Regional Capital & Liquidity Meetings. </span><br><span>• Understand and balance, the Group’s objectives and the expectations of both the home (FCA/PRA) and host regulators in the UAE, including CBUAE, DFSA, FSRA and ESCA.</span><br><span>• Follow up on matters and issues on behalf of the CEO Office; manage closure of action items; ensure no overdue action items.</span><br><span>• Act as a prime contact point and coordinator for CEO Office initiatives.</span><br><span>• Assist CEO Office in responding to and proactively addressing issues as they arise, without the need to refer to the CEO.</span></p><br><br> <br><p><strong><span>Regulatory & Business Conduct</span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><strong><span>Key stakeholders</span></strong><br><span>• CEO Office, UAE, Middle East & Pakistan</span><br><span>• Head of CEO Office, UAE, Middle East & Pakistan</span><br><span>• UAE CMT</span><br><span>• DIFC Management Team</span><br><span>• ADGM Management Team</span><br><span>• Government officials / regulators</span></p><br><br><b>Skills and Experience</b> <br><p><span>• English/Arabic</span></p><br><br><b>Qualifications</b> <br><p><span>• Bachelors or More</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br> <br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br> <br>Together we:<br> <br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br> <br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.<br> </p><br><br>
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Jones Lang LaSalle IP, Inc
UAE
<h2 class="h5">Job description</h2>
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<p><b>JLL empowers you to shape a brighter way</b>. </p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p><b><span>POSITION GOALS</span></b></p><br><ul><li><span>Assist the Workplace Services Lead in the delivery of services to operate and maintain the property </span>including any designated financial, technical, maintenance, procurement, asset & vendor management.</li><li><span>Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site. </span></li></ul><p><b><span>DUTIES AND RESPONSIBILITIES</span></b></p><br><ul><li><span>Service Delivery: Manage, monitor, and coordinate all soft services to ensure high-quality service delivery, including daily cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception and other related services.</span></li><li><span>Vendor Management: Oversee and manage service providers, contractors, and vendors to ensure adherence to service level agreements, contracts, and quality standards. Conduct regular inspections to assess performance and address any deficiencies.</span></li><li><span>Budgeting and Cost Control: Develop and manage the soft services budget, monitor expenses, and identify cost-saving opportunities. Provide regular reports and analysis on expenses to ensure efficient utilization of resources.</span></li><li><span>Staff Management: train and manage a team of soft services staff, including cleaners, security personnel, landscapers, and other support staff. Set performance targets, provide regular feedback, and conduct performance evaluations.</span></li><li><span>Compliance and Safety: Maintain a safe and compliant working environment by ensuring that all soft services activities adhere to relevant health, safety, and environmental regulations. Develop and implement policies, procedures, and training programs to mitigate risks and improve safety performance.</span></li><li><span>Stakeholder Management: Collaborate with colleagues, users, and other stakeholders to understand their needs and address any service-related issues or concerns. Foster effective communication channels to enhance customer satisfaction.</span></li><li><span>Continuous Improvement: Regularly review and assess soft services operations, identify areas for improvement, and implement innovative solutions and best practices. Stay updated on industry trends, technologies, and emerging practices to enhance service quality and efficiency.</span></li><li><span>Understand the operational & technical requirements of the elements of the site for which you are responsible. Ensure that current contracts are maintained to provide necessary supplies and services.</span></li><li><span>Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.</span></li><li><span>Run the Human Experience and communications program for the site.</span></li><li><span>Monitor the Work Order system as it effects your area & ensure that rectification works are recorded & actioned in a timely manner.</span></li><li><span>Routinely test Audio Visual equipment functionality; communicate necessary maintenance & repair as required.</span></li><li><span>Ensure the smooth running of meetings&/or events at the site.</span></li><li>Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.</li><li>Dining Services: Overall management of service contractual agreements and smooth operation. Escalation to vendor management if issues take place. Manage Dining Services including ensuring timely delivery of meals with no delays, regular and periodical meal and service inspections and analysis, ensure enough meal quantities delivered, quality of food is up to agreed levels, no transaction issues (i.e. employee payments for meals are accordingly menu pricelist). Kitchen and serving audits: making sure the vendors comply with health and food safety regulations. Participate in JLL HSE audit to vendors’ service and kitchen.</li><li>Health and Safety Management: Be a site safety SPOC. Ensure that the site meets all legal, regulatory and Client’s required HS&E regulation. Leads Site O&M HSE Action Plans. Ensures contractors adhere to and provide needed match to HSE scope and reporting. Ensure that all JLL staff are working in compliance with HS&E regulations. Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&S.</li><li>Provide backup support for the <span>Facilities Manager </span>in times of absence.</li><li>Clearly document & communicate all client expectations to the balance of the WPS team.</li><li>Work collaboratively with facilities team colleagues both within the P&G Account & in the wider JLL network.</li><li>Ensure general administrative activities under your control are conducted in a timely and efficient manner.</li><li>Assist with any other duties as assigned by the WPE lead <span>or Senior Account Management on a need be basis.</span></li><li>Support with Invoice collection and process for payment. Payments follow up.</li><li>Administer the following systems:</li></ul> FM SOPs Security system Catering system if required. Risk management system H<b>S&E</b><b> Corrigo</b><b> JDE</b>KEY PERFORMANCE MEASURES<p>In your areas of responsibility:</p><br><ul><li>Uninterrupted site operations</li><li>Client Satisfaction</li><li>Continuously improving service</li></ul><p><b><span>EMPLOYEE SPECIFICATIONS </span></b></p><br>KEY COMPETENCIES<ul><li>Bachelor's degree in facilities management, business administration, Hotel Business administration or a related field (preferred).</li><li>Experience in Customer Service and Hospitality. </li><li>Proven experience in managing soft services within a commercial real estate or facilities management context.</li><li>Strong knowledge of soft services operations, industry best practices, and relevant regulations.</li><li>Excellent leadership and management skills with the ability to inspire and motivate a team.</li><li>Outstanding communication, negotiation, and interpersonal skills with the ability to build and maintain effective relationships.</li><li>Proficiency in computer applications/systems related to soft services management.</li><li>Ability to work effectively under pressure and manage multiple priorities.</li><li>In-depth understanding of budgeting and cost control principles.</li><li>Certification in facilities management or related field (desirable).</li></ul>LEADERSHIP<ul><li><span>Represent JLL by behaving consistently with cultural and company requirements.</span></li><li><span>Provide services to Procter & Gamble in keeping with P&G’s cultural and company requirements.</span></li><li><span>Work towards objectives unsupervised.</span></li><li><span>Be willing to assist & mentor colleagues.</span></li></ul>PERSONAL EFFECTIVENESS<ul><li><span>Provide an effective contribution to the team’s delivery.</span></li><li><span>Contributes via regular feedback, to the overall performance of the delivery team.</span></li><li><span>Works towards individual targets, monitor and manages individual performance.</span></li></ul>DECISION MAKING<ul><li><span>Be able to make difficult decisions and resolve problems or improve operations.</span></li><li><span>Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL.</span></li></ul>RELATIONSHIP BUILDING<ul><li><span>Promote open, constructive, and collaborative relations with superiors, subordinates, peers and clients.</span></li><li><span>Gains respects of superiors, subordinates, peers, and clients.</span></li></ul>COMMUNICATION<ul><li><span>Listens effectively and communicate through actions and example. Has strong written and oral communication skills.</span></li></ul><p><i><span>Note: This job description is intended as a general guide and may be subject to change. Additional responsibilities and duties may be assigned as needed to support the needs of the business.</span></i></p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our<span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our<span>Contact Us</span> page > I want to work for JLL.</p><br> </div>
UAE
<h2 class="h5">Job description</h2>
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<p><strong><span>Position</span></strong><span>: <strong>AVP, Head of Service, Operations & Transformation (Gulf / GCC)</strong></span></p><br><br><p><span><strong>Job Location: Dubai, United Arab Emirates (UAE hub supporting Qatar, Oman, Bahrain & Kuwait)</strong></span></p><br><br><br><p><span><strong><u>The Role</u></strong>: The Head of Service & Operations is responsible for end-to-end operational delivery across employee benefits and protection solutions, including implementation and onboarding, policy administration, billing, claims, collections and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings/Benefits, including End-of-Service and gratuity-related solutions. Based in the UAE as the primary operations hub, the role will oversee and support Qatar, Oman, Bahrain and Kuwait, ensuring consistent service delivery, effective controls and scalable processes across markets. The incumbent will enhance the customer experience, drive efficiency, leverage technology, build strong partner relationships and ensure product compliance with applicable UAE and local market regulations, as well as internal governance requirements. Working with other department heads, the incumbent will ensure the working environment, processes, guidelines and values are aligned with One MetLife and the Global Operations strategy. This role is a critical business partner in achieving financial goals, improving operating performance and maintaining a controlled environment that mitigates operational risk across policy issuance, servicing and claims processes.</span></p><br><br><br><p><span><strong><u>Key Responsibilities:</u></strong></span></p><br><br><ul><li>Design and implement an operations strategy that supports commercial commitments, financial objectives, regulatory compliance and scalable service delivery across the organisation.</li></ul><br><ul><li>Execute on operational and customer service strategy to drive an improved end-to-end customer experience, drive operational efficiency and make it easier for customers to do business with us.</li><li>Manage issuance, claims, services, and collections processes with the objective of meeting agreed service levels, quality standards, and regulatory requirements.</li><li>Establish operations guidelines to ensure the effective functioning of the provider/medical network and the appropriate parameters for claims adjudication, pricing tables, and associated cost controls.</li></ul><ul><li><span>Define and manage recovery payments and collections strategy across business lines to protect earnings and improve cash-flow discipline.</span></li><li><span>Oversee the timely and accurate consolidation of operational financial information, particularly collections and claims data, to support reporting to authorities, home office requirements, regulatory compliance and effective decision making.</span></li></ul><br><ul><li>Supervise compliance with internal policies and applicable regulatory requirements across the UAE and the supported markets (Qatar, Oman, Bahrain and Kuwait) to mitigate regulatory and conduct risks, including (as applicable) anti-money laundering (AML), counter-terrorist financing (CTF), sanctions screening, FATCA/CRS, and other local requirements. Define and manage preventive and corrective action plans associated with internal and external audits to ensure adherence to regional and global operational policies and local regulatory expectations.</li></ul><ul><li><span>Lead continuous improvement and service process re-engineering to improve operational effectiveness, customer outcomes, control standards and business-line profitability.</span></li></ul><br><ul><li><span>Responsible for strategic technological improvements/implementation to streamline processes from the UAE hub and standardize service delivery across Qatar, Oman, Bahrain and Kuwait.</span></li></ul><ul><li><span>Lead the Digital Transformation and PMO agenda for the Gulf/GCC operations function, including prioritisation and governance of transformation initiatives, delivery tracking, benefits realisation, process automation, change management, and alignment with regional and global technology roadmaps.</span></li></ul><br><ul><li>Create an effective and efficient work environment across all locations that will engage and enable associates to improve the customer experience.</li></ul><ul><li>Attract, retain and motivate high-performing talent across the operations function.</li><li>Set goals, monitor performance and evaluate results to ensure departmental and organisational objectives are met and aligned with business priorities.</li><li>Develop differentiated operational capabilities and services by leveraging technology, people and shared best practices.</li><li>Embed a Lean mindset across operations to reduce risk, remove waste and strengthen continuous improvement.</li><li>Support the agency strategy by shaping the operating model, resourcing requirements and operational processes needed to serve this channel effectively.</li><li>Ability to travel across the GCC as required (estimated 10–20%).</li></ul><br><br><p><span><strong><u>Key Relationships:</u></strong></span></p><br><br><ul><li><strong>Reports to:</strong> Regional Head of Operations</li></ul><br><ul><li><strong>Direct reports/team</strong>: 7 direct reports: Claims Lead; Billing & Reconciliation Lead; Underwriting/Policy Administration Lead; Customer Service Manager; Group Savings/Benefits (End-of-Service) Operations Manager; Dental/Provider Network Lead; Digital Transformation and PMO Lead.</li><li><strong>Key Stakeholders</strong>: UAE business heads and Functional VP’s/Directors; country leads/points of contact in Qatar, Oman, Bahrain and Kuwait; local regulators and external advisors; clients, brokers and key partners</li></ul><br><br><p><span><strong><u>Candidate Qualifications:</u></strong></span></p><br><br><p><span><strong><u>Essential Business Experience and Technical Skills:</u></strong></span></p><br><br><ul><li>10+ years’ experience managing large teams within the insurance industry, with strong strategic judgement and commercial acumen.</li><li>Demonstrated leadership experience across a large, multi-site insurance service or operations organisation.</li><li>Deep understanding of key business and operational metrics, including integrated analytics and strong business and technology acumen to support data-driven transformation decisions.</li><li>Significant change agent and innovator, with the ability to drive meaningful operational transformation while balancing effectiveness, efficiency, customer experience and control.</li><li>Insurance product experience across Group and Retail lines.</li><li>Strong understanding of the regulatory and legislative environment and its impact on insurance products and operations.</li></ul><br><ul><li>Strong influence, negotiation and conflict resolution skills</li></ul><ul><li>Proven ability to work effectively in a matrixed environment.</li><li>Excellent analytical, decision-making and problem-solving skills.</li><li>Proven ability to manage multiple priorities and strong project management skills, including PMO governance, milestone tracking, dependency management and escalation of delivery risks.</li><li>Strong understanding of market needs that influence excellent customer service, with the ability to adapt MetLife’s operational delivery to create customer value.</li><li>Ability to identify and create opportunities where processes and technology can converge to improve productivity, service quality, automation and scalability.</li><li>Digital transformation leadership, including automation, workflow redesign and adoption of scalable technology solutions.</li><li>Strong PMO discipline with the ability to govern complex initiatives, manage dependencies and translate strategy into measurable delivery outcomes.</li><li>Data-led operational management, using analytics and performance metrics to identify opportunities, monitor benefits and improve decision making.</li><li>Change management and stakeholder engagement skills to embed new ways of working across multi-market operations.</li><li>Strong compliance, risk management and audit orientation.</li><li>Ability to partner effectively with senior executives across distribution, operations, product, finance, Human Resources and other enabling functions.</li><li>Ability to attract, coach, mentor and develop talent.</li></ul><br><ul><li>Fluent in English required. Arabic preferred; additional languages relevant to the Gulf market are an advantage.</li></ul><br><br><p><span><strong><u>Leadership Competencies:</u></strong> </span></p><br><br><ul><li><strong>Thinks Strategically</strong> – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.</li><li><strong>Motivates People</strong> – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance. </li><li><strong>Seizes Opportunity</strong> – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.</li><li><strong>Models our Values</strong> – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.</li><li><strong>Focuses on Customers</strong> – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.</li><li><strong>Drives Results</strong> – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.</li></ul><br><br><p><span><strong><u>MetLife: </u></strong></span></p><br><br><p><span>MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. </span></p><br><br><br><p><span>We are one of the largest institutional investors in the U.S. with more than $588.7 billion in total assets under management as of December 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.</span></p><br><br><br><br>
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toto
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Raffles Hotels & Resorts</strong><br>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.</p><br><p><strong>About Raffles The Palm</strong><br>Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><br><p>More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles The Palm as our new <strong>Director of Finance.</strong> Reporting directly to the Regional Vice President & Managing Director, you will lead the hotel’s Finance function, ensuring sound financial management and operational efficiency while supporting a culture of service excellence. By planning, organizing, directing, and controlling all Accounting & Finance policies and procedures, you will ensure alignment with Accor and Raffles standards and contribute to an exceptional guest experience.</p><br><p><strong>Key Responsibilities </strong></p><br><ul><li>Develop and implement the hotel's financial planning and budgeting process, in alignment with the hotel's strategic goals and objectives.</li><li>Monitor and review budget performance regularly, identifying areas for improvement and cost-saving opportunities.</li><li>Prepare and present accurate and timely financial reports, including income statements, balance sheets, cash flow statements, and other financial metrics to the hotel's management and ownership.</li><li>Analyse financial data to provide insights into the hotel's performance and make strategic recommendations for improvement. </li><li>Work closely with the revenue management team to set room rates and optimize revenue through effective pricing strategies.</li><li>Monitor and analyse revenue streams from various hotel operations, such as room revenue, food and beverage, and other ancillary services.</li><li>Implement cost control measures to manage expenses efficiently without compromising on service quality and guest satisfaction.</li><li>Review and approve expenditures, ensuring compliance with budgetary guidelines and procurement procedures.</li><li>Oversee the financial operation of the hotel.</li><li>Co-ordinate an effective and efficient Payroll Management/Resource allocation through establishing a flexible work force throughout the Division, based on the principles of multi-skilling and multi-tasking.</li><li>Ensure compliance with all relevant financial regulations, accounting standards, and local tax laws.</li><li>Coordinate and liaise with external auditors during the hotel's annual audit process.</li><li>Oversee cash flow management and maintain adequate cash reserves to meet operational needs.</li><li>Implement and monitor cash handling procedures to minimize risks of fraud or theft.</li></ul><ul><li>Collaborate with the hotel's executive team to develop financial strategies that support overall business objectives.</li></ul><ul><li>Conduct financial analysis to assess investment opportunities, cost-effectiveness on various initiatives.</li><li>Provide tools for future planning and control.</li><li>Ensure that invoices and petty cash are paid and recorded correctly.</li><li>Ensure that remittances are received and recorded correctly</li><li>Support the preparation and processing of journals for all transactions at month-end ensure these are correctly recorded in the general ledger and prepare financial statements accordingly.</li><li>Lead and supervise the finance team, including accountants and financial analysts, providing guidance and support in their roles.</li><li>Facilitate training and development opportunities to enhance the team's financial acumen.</li><li>Ensure that all financial reports are submitted accurately and on time.</li><li>Ensure smooth management of the accounting department and refer those matters that are relevant to the Financial Controller.</li><li>Oversee the implementation and monitoring of internal controls to safeguard assets, mitigate financial risks, and detect any potential discrepancies or fraudulent activities.</li><li>Ensure all historical information is filed in a way that provides easy access, including microfilming or other storage where necessary.</li><li>Organize vacation planning for the Finance and Accounts Department.</li><li>Protect the owners and the management company’s interest in the hotel assets and operations.</li><li>Participates in, and contributes to all material property decisions, providing financial leadership.</li><li>Consults with, and supports activities of RVP & Managing Director and members of Executive Committee.</li><li>Understand and manage the Management Agreement terms, priorities, performance tests and incentive fees distribution requirements</li><li>Manage and control the Owner’s monthly reporting package as per Hotel Management Agreement (HMA).</li><li>Maintain confidentiality of proprietary information at all time</li><li>Liaise with Owners and Accor Regional Office in a courteous and professional way, respond with complete and accurate information</li><li>Maintain transparent communication with Owners, providing regular, detailed financial reports to ensure they are informed of the hotel's performance, profitability, and investment opportunities.</li><li>Provide financial insights and strategic recommendations to the hotel management and ownership to guide decision-making, ensuring sustainable growth and profitability.</li></ul><br>Qualifications<br><br><p><strong>EXPERIENCE & QUALIFICATIONS</strong></p><br><ul><li>Degree in Finance, Accounting or a related field & professional accounting qualification</li><li>Minimum 5 years’ experience in a hotel in an Executive role</li><li>Excellent leadership skills with the ability to manage and motivate finance teams.</li><li>Strong verbal and written communication skills to effectively interact with owners, senior management, and other departments.</li><li>Strong analytical skills with a keen eye for detail and a proactive approach to solving financial issues.</li><li>Ability to assess financial risks and implement strategies to mitigate them.</li></ul><p><strong>AND ABOVE ALL</strong></p><br><ul><li>Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li><li>Drive top performance to achieve exceptional results</li></ul><br>Additional Information<br><br><p><strong>Employee Benefits: </strong> </p><br><p>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont & Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong></p><br><p>Respect:<br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging:<br>We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.</p><br><p><strong>Diversity & Inclusion</strong></p><br><p>Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br><p><strong>About the Application Process: </strong></p><br><p>At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br> </div>
UAE - Dubai
Job Summary<br><br>The Talent Acquisition Partner, MENA – Emiratisation, plays a pivotal role in enabling Standard Chartered’s growth ambitions by delivering high-quality, inclusive and commercially focused hiring outcomes across assigned businesses. The role partners closely with business leaders, HR stakeholders and specialist teams to shape demand, build targeted sourcing strategies and manage the end-to-end recruitment process for internal, external, local and cross-border hires. A core priority is to actively support Emiratisation across all businesses by strengthening UAE National talent pipelines, improving hiring readiness, accelerating selection decisions and ensuring fair, transparent and merit-based consideration of local talent in line with business priorities, local market requirements and the Bank’s values.<br><br>Key Responsibilities<br><br> The Talent Acquisition Partner - Emiratisation will deliver a trusted, consultative recruitment service that helps businesses attract, select and onboard the right talent at pace while strengthening the Bank’s local workforce strategy. The role will be accountable for creating business-aligned hiring plans, improving candidate and stakeholder experience, managing risk and control requirements, and embedding Emiratisation as a consistent consideration across workforce planning, sourcing, assessment, offer management and onboarding.<br><br>Strategic Talent Advisory<br><br> Build trusted relationships with business and HR stakeholders to understand workforce plans, hiring demand, critical capability gaps and local talent priorities. Translate business strategy into practical resourcing plans that balance speed, quality, cost, internal mobility, market intelligence and Emiratisation outcomes.<br><br>Hiring Delivery and Business Partnership<br><br> Lead effective Resourcing Strategy Meetings with hiring managers to clarify role requirements, success criteria, assessment approach, market constraints and target timelines. Develop compelling, inclusive sourcing strategies across internal mobility, direct sourcing, referrals, talent communities, agencies and other approved channels, with targeted plans for UAE National talent where relevant. Manage each requisition end to end, ensuring timely candidate shortlists, interview coordination, stakeholder updates, feedback discipline, offer management and onboarding handover. Challenge and advise hiring managers constructively on role design, selection criteria, market availability, compensation positioning and decision-making pace to improve hiring outcomes. Represent the Bank as a strong employer brand ambassador, ensuring every candidate interaction is professional, inclusive, timely and aligned to Standard Chartered’s values. Work with HR and Reward partners to shape competitive and appropriate offer recommendations, supporting candidate conversion while maintaining governance and internal equity.<br><br>Emiratisation and Local Talent Impact<br><br> Actively support Emiratisation priorities across all businesses by building strong UAE National talent pipelines, improving market mapping and increasing visibility of local talent for current and future roles. Partner with business leaders and HR stakeholders to identify roles suitable for UAE National hiring, ringfenced opportunities, development pathways and accelerated hiring actions where appropriate. Ensure fair, consistent and merit-based consideration of UAE National candidates while helping hiring managers assess transferable skills, potential and trainability alongside role-specific requirements. Track Emiratisation hiring progress, risks, dependencies and bottlenecks, escalating decisions or interventions needed to maintain momentum and protect committed outcomes.<br><br>Processes, Systems and Continuous Improvement<br><br> Use recruitment systems accurately and consistently to maintain audit-ready requisition, candidate, approval and offer records. Analyse dashboards, reports and hiring MI to monitor funnel health, channel effectiveness, time-to-fill, candidate conversion, diversity indicators and Emiratisation progress. Identify and implement improvements that simplify hiring, reduce delays, improve candidate quality and strengthen stakeholder accountability. Collaborate with country, regional and offshore resourcing colleagues to ensure consistent service delivery, clear hand-offs and shared ownership of hiring outcomes.<br><br>Risk, Governance and Conduct<br><br> Ensure recruitment activity is delivered in line with applicable policies, approvals, screening standards, conduct expectations and local regulatory requirements. Maintain strong control discipline across requisition approvals, candidate selection, interview feedback, offer approvals, vendor engagement and documentation. Proactively identify hiring risks, process gaps and decision delays, escalating early with clear options and recommended actions. Support a culture of fair hiring, inclusion and transparency by ensuring decisions are evidence-based, consistently documented and aligned to the Bank’s values and Code of Conduct. Deliver reporting and metrics to agreed standards, enabling effective business reviews, risk oversight and Emiratisation governance.<br><br>Stakeholder Engagement<br><br> Build credible, collaborative relationships with business heads, hiring managers, HR partners, Reward, Screening, Onboarding, legal and compliance stakeholders, vendors and candidates to deliver seamless hiring outcomes. Create strong alignment across stakeholders on Emiratisation priorities, hiring commitments, candidate readiness and decision timelines.<br><br>Skills And Experience<br><br>Must-have Skills<br><br> Candidate Screening Candidate Sourcing Effective Communication<br><br>Other Skills<br><br> HR: Policy, Standards & Procedures Brand Management Human Resources Consulting Staffing, Hiring and Selection<br><br>Motivations<br><br> A candidate that thrives in a fast-paced environment A candidate that is passionate about Emiratisation A candidate wanting to build a collaborative career in Human Resources<br><br>Qualifications<br><br> Recruitment project management, ideally within a complex, regulated and matrixed organisation. Demonstrated ability to partner with senior stakeholders, challenge constructively and influence hiring decisions using market insight, data and sound judgement. Experience developing sourcing strategies, managing multiple recruitment channels and delivering against hiring targets across varied functions and levels. Good understanding of UAE talent market dynamics, Emiratisation priorities and approaches to building sustainable UAE National talent pipelines. Strong candidate management, offer management and stakeholder communication skills, with the ability to create a positive and inclusive candidate experience. Experience of sourcing, engaging and ultimately hiring UAE Nationals. Comfortable working with high volumes, specialist roles and competing priorities while maintaining quality, pace and control discipline. Strong experience in Talent Acquisition, Resourcing, HR delivery or Able to use recruitment systems, dashboards and MI to manage delivery, identify risks and support continuous improvement. Experience hiring across banking, financial services, technology, wealth management, operations or corporate functions would be advantageous. Relevant HR, recruitment or talent qualifications would be beneficial. Arabic language skills highly desirable. English essential, Arabic preferred<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Qode
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>ITHR Job Description — Confidential hr@ithr.<br>com | www.ithr.com Page 1 Finance Manager Finance & Operations · Corporate Location UAE (Dubai) Employment Type Full-Time Department Finance & Operations Experience 3–5+ Years (Finance / Accounting, UAE experience essential) Reports To Managing Director / CEO ABOUT ITHR ITHR is a cybersecurity services company helping organisations across the UAE and Middle East strengthen their security posture through practical, outcome-driven programmes.<br> We deliver a broad portfolio of Managed Security Services including Managed SOC, Digital Forensics & Incident Response (DFIR), Vulnerability Assessment & Penetration Testing (VAPT), Brand Protection, and Network Security Services, among others.<br> As we scale our operations and customer base across the region, we need a commercially aware and technically sound Finance Manager to own the financial function of the business — ensuring our accounting, tax compliance, invoicing, and reporting are managed with precision and in full accordance with UAE regulations.<br> ROLE OVERVIEW We are looking for an experienced Finance Manager to take ownership of the ITHR finance function.<br> This is a broad, hands-on role that spans day-to-day accounting and bookkeeping, statutory compliance (VAT and Corporate Tax), financial reporting, treasury and banking, customer invoicing, and support for commercial and operational decision-making.<br> You will be the financial authority within the business — the person leadership turns to for accurate numbers, clear analysis, and timely compliance.<br> You will operate with a high degree of autonomy and are expected to manage the function independently, with external audit and tax advisors engaged as required.<br> Experience working within the UAE regulatory environment is essential — including hands-on familiarity with VAT filing, UAE Corporate Tax, Free Zone entity structures, and the practical realities of banking and invoicing in the region.<br> KEY RESPONSIBILITIES Manage all aspects of day-to-day accounting — general ledger, journal entries, bank reconciliations, accounts payable, accounts receivable, and month-end close processes.<br> Prepare accurate and timely monthly management accounts including P&L, balance sheet, and cash flow statements for leadership review.<br> Own UAE VAT compliance end to end — VAT return preparation and filing with the Federal Tax Authority (FTA), maintaining supporting records, reconciling VAT accounts, and managing voluntary disclosures or correspondence with the FTA where required.<br> Manage UAE Corporate Tax (CT) compliance — tax return preparation, registration obligations, deductibility assessments, and coordination with external tax advisors on structuring or technical positions.<br> Maintain a thorough understanding of Free Zone tax considerations — Qualifying Free Zone Person (QFZP) status, qualifying income rules, nexus requirements, and the practical implications for ITHR' business activities and entity structure.<br> Ensure correct application of Economic Substance Regulations (ESR) where applicable — maintaining required documentation and filing notifications or reports as needed.<br> Manage the customer invoicing process — issuing invoices in line with contract terms, ensuring correct VAT treatment on all customer-facing documents, and tracking receivables against agreed payment terms.<br> ITHR Job Description — Confidential hr@ithr.<br>com | www.ithr.com Page 2 Oversee accounts payable — processing vendor invoices, verifying VAT treatment on purchases, managing payment runs, and maintaining supplier records.<br> Manage banking relationships — maintaining bank accounts, executing payment instructions, monitoring cash positions, and coordinating account opening or facility requirements as the business grows.<br> Prepare and maintain cash flow forecasts — providing regular visibility to leadership on cash position and working capital requirements.<br> Support annual audit — liaising with external auditors, preparing schedules and supporting documentation, and ensuring the audit is completed on time.<br> Manage payroll processing — coordinating with HR on monthly payroll inputs, ensuring accurate and timely salary payments, and maintaining WPS (Wage Protection System) compliance.<br> Ensure all employee expense claims are processed, verified, and settled in line with company policy.<br> Support the budgeting and forecasting process — working with department leads to compile annual budgets and producing rolling forecasts as the year progresses.<br> Advise leadership on the financial implications of commercial decisions — customer contract structures, pricing, payment terms, vendor agreements, and headcount changes.<br> Maintain organised and audit-ready financial records and documentation in line with UAE regulatory requirements and company policy.<br> REQUIRED QUALIFICATIONS (MUST-HAVE) 3–5+ years of finance or accounting experience, with a significant portion spent working within the UAE.<br> Solid, hands-on knowledge of UAE VAT — return preparation, tax point rules, exempt vs.<br> zero-rated supplies, reverse charge mechanisms, and FTA filing procedures.<br> Working knowledge of UAE Corporate Tax introduced in 2023 — registration, filing obligations, deductible/non-deductible expenses, and awareness of Small Business Relief provisions.<br> Practical understanding of UAE Free Zone entity structures — the distinction between Free Zone and Mainland entities, QFZP qualifying conditions, and the tax treatment of cross-border and domestic transactions.<br> Experience managing customer invoicing in a B2B services environment — correct VAT documentation, multi-currency invoicing where applicable, and proactive AR management.<br> Familiarity with UAE banking practices — account operations, payment processing, trade finance basics, and relationship management with local and international banks.<br> Experience preparing management accounts and financial reports independently, without reliance on a large finance team.<br> Proficiency in accounting software — Zoho Books, QuickBooks, Xero, SAP, Oracle, or similar platforms.<br> Strong working knowledge of Microsoft Excel — comfortable building financial models, reconciliations, and reporting templates.<br> A relevant professional qualification (see below) or equivalent demonstrated experience.<br> ITHR Job Description — Confidential hr@ithr.<br>com | www.ithr.com Page 3 PROFESSIONAL QUALIFICATIONS A recognised professional accounting qualification is preferred.<br> Equivalent demonstrated experience and competence will be considered where formal qualification is in progress or not yet completed.<br> Qualification Issuing Body Status ACCA (Association of Chartered Certified Accountants) ACCA Global Preferred ACA / ICAEW (Institute of Chartered Accountants in England & Wales) ICAEW Preferred CPA (Certified Public Accountant) AICPA / State Boards Preferred CMA (Certified Management Accountant) IMA Preferred CIMA (Chartered Institute of Management Accountants) CIMA Preferred CA (Chartered Accountant – ICAI or equivalent) ICAI / equivalent Preferred UAE FTA VAT Compliance Diploma / Certification FTA / UAECA / equivalent Advantageous PREFERRED QUALIFICATIONS (NICE-TO-HAVE) Prior experience working in a technology, IT services, or cybersecurity business — familiarity with subscription/retainer revenue models, project-based billing, and service contract structures.<br> Experience managing multi-currency transactions and FX exposure — particularly USD, AED, and SAR-denominated contracts.<br> Familiarity with transfer pricing concepts and intercompany transaction documentation where group structures exist.<br> Knowledge of IFRS (International Financial Reporting Standards) — particularly relevant for entities preparing statutory accounts under IFRS.<br> Experience supporting investor reporting, due diligence, or fundraising processes from a finance perspective.<br> Familiarity with other GCC tax regimes — Saudi Arabia (Zakat, ZATCA e-invoicing), Qatar, Bahrain, Kuwait, or Oman — relevant for customers or entities operating across the region.<br> Experience implementing or improving financial systems and processes in a growing business — ERP selection, chart of accounts design, or finance process automation.<br> SOFT SKILLS & PROFESSIONAL ATTRIBUTES Precise and detail-oriented — errors in financial records or tax filings are not acceptable; brings the same rigour to a VAT return as to a board report.<br> Proactive and self-managing — does not wait to be asked; identifies issues, deadlines, and risks and surfaces them to leadership before they become problems.<br> Commercially aware — understands the business behind the numbers and provides finance input that supports decisions, not just records them.<br> Discreet and trustworthy — handles sensitive financial and commercial information with appropriate confidentiality.<br> Clear communicator — able to explain financial positions and compliance obligations to non-finance stakeholders in straightforward terms.<br> Organised under pressure — manages competing deadlines (month-end, VAT filing, payroll, audit) without letting standards slip.<br> ITHR Job Description — Confidential hr@ithr.<br>com | www.ithr.com Page 4 WHAT WE OFFER Competitive compensation — Salary aligned with experience, qualifications, and UAE market rates.<br> Autonomy and ownership — Run the finance function with genuine independence; this is not a support role within a large team.<br> Direct access to leadership — Work closely with the MD/CEO on commercial decisions, financial strategy, and business planning.<br> Growth with the business — As ITHR expands, the finance function grows with it; opportunity to build and lead a team over time.<br> Stable, established company — Join a business with a real customer base, recurring revenue, and a clear growth trajectory in a high-demand sector.<br> Culture — A professional, no-nonsense team that values accuracy, ownership, and getting things right.<br></span> </div>
First Abu Dhabi Bank
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>JOB SUMMARY / INTRODUCTION</strong></p><br><p>The Global Markets Business Finance team comprises Business Unit Control, Independent Price Verification and Central MI and Change Management teams. The team supports the Global Markets and Group Treasury businesses locally and internationally. The unit falls under the Group Finance department and reports to the CFO, CIB Finance & International.</p><br><p>Key priorities of this role include:</p><br><ul><li><span><span>Providing world class financial reporting & support services, adding value through providing professional, independent & objective financial advice which assist in the achievement of business objectives whilst complying with Group policies and standards, and external statutory obligations.</span></span></li><li><span><span>Production of financial & management accounting reporting statements for the functional area of responsibility in line with Group reporting standards, whilst maintaining a robust control environment.</span></span></li></ul><p>The Business Unit Control team is responsible for accounting and financial reporting of the Global Markets & Treasury business, acting as a primary control function, and monitoring trading activity to ensure it is in a specified remit. Tasks include Profit & Loss (P&L) reporting decomposition and attribution, dealing with ad hoc management reporting queries, reconciliation and substantiation of P&L and Balance Sheet between the General Ledger (Oracle General Ledger & OneSumX) and Source (e.g. Murex).</p><br><p>This role is focused on the day-to-day tasks related to the International Business Unit Control function, such as daily preparation and control of P&L, general ledger reconciliations and variance analysis, explanations, commentaries, and MI reporting.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li><span><span>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></span></li><li><span><span>Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.</span></span></li><li><span><span>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</span></span></li><li><span><span>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.</span></span></li><li><span><span>Finance business partner and trusted advisor on reporting and day-to-day support of the Global Markets business, providing prompt and effective support to the Global Markets Front Office, Market Risk, Group Treasury, Group Financial Planning & Analysis, Group Financial Reporting and Business Unit Control management.</span></span></li><li><span><span>Comprehensive P&L analysis including detailed analysis and interpretation of daily results, variances, risk positions, realized and unrealized P&L components, revaluation curve movements with P&L attribution, new deals, cancelled and amended trades and price / rate validation.</span></span></li><li><span><span>Key liaison for sales reporting playing a vital role between GM Products and Sales, which includes segmental & coverage-based reporting.</span></span></li><li><span><span>Key business finance contact for all Global Markets Front Office related queries, leading discussions, as appropriate, with Front Office to ensure P&L analysis is agreed. Act as one of the prime points of contact across all processes in order to ensure all customer needs are being met.</span></span></li><li><span><span>Provide relevant support to VP, Business Control Unit, ensuring all business transacted is ‘compliant, safe and sustainable’.</span></span></li><li><span><span>Compilation of all daily revenue reporting for the business, ensuring the accuracy and integrity of source system interfaces into the General Ledger.</span></span></li><li><span><span>Provide independent validation of the financials reported for the GM businesses by maintaining a robust control framework between FO and reported financials. Maintain a strong understanding of the products traded and the trading strategies within the business.</span></span></li><li><span><span>Understanding of specific business models, analysis of structured deal packages and application of appropriate accounting standard thereupon. To provide professional & ethical behaviors by ensuring compliance with external legislation, bank standards, internal operating policies and procedures.</span></span></li><li><span><span>Managing the day to day and month end controls of P&L and Balance Sheet reconciliation, substantiation and reporting for GM.</span></span></li><li><span><span>Support of new business requests, ensuring they are controlled through the existing or new system architecture, providing responsive support to front office, ensuring “speed to market” of new products.</span></span></li><li><span><span>Manage projects driven by new regulatory requirements in local and international locations to ensure the key criteria of the regulation is met in a sustainable, efficient and effective manner.</span></span></li><li><span><span>Line of Business and Desk level commentary with market relevance when internal P&L thresholds are breached.</span></span></li><li><span><span>Ensure compliance and control of specific accounting processes and practices for proposed new product initiatives or product variations.</span></span></li><li><span><span>Responsible for identifying issues which impact GM and implementing solutions.</span></span></li><li><span><span>Act as a central point of contact for Group Finance functions and Global Markets desks: Financial & Regulatory Reporting, Treasury, FP&A, Tax, Financial Control relating to GM Products, and Valuation Control.</span></span></li><li><span><span>Maintain Key linkages & strong working relationships with Desk Heads, Head of Business Finance, Senior Management, Group Finance, Middle Office, Operations, Business Finance peers Internationally, FP&A, I.T, Market Risk, Legal, Compliance, Operational Risk, Regulators, Internal & External Audit.</span></span></li><li><span><span>Support Head of Business Unit Control to work with Treasury on FTP, capital & liquidity matters affecting GM Products as required. Provide input to wider Finance strategy activities and strive to work together effectively on overall regional and global programs.</span></span></li><li><span><span>In conjunction with FP&A, continuously assess the quality of service provided to the principal customers and strive to ensure that the area adds value to their objectives through the provision of accurate and valuable financial data and advice.</span></span></li><li><span><span>Ensure BUC adopt a proactive attitude to changing environments, both internal and external, and provide value added solutions for Global Markets Finance business partner and trusted advisor on reporting and day-to-day support of the Global Markets business.</span></span></li><li><span><span>Engender and role model a culture of continuous improvement, ensuring that operations are kept continually under review and that all opportunities for re-engineering and achieving economies of scale are identified, implemented.</span></span></li><li><span><span>Escalate any issues to the management and assist in mitigating any operational risk.</span></span></li><li><span><span>Review existing systems / processes / procedures and MIS to proactively identify areas of improvements.</span></span></li><li><span><span>Use of sophisticated arithmetic models for numerical analysis and evaluation. Writing papers on strategy or other complex issue with logical sequencing and supporting recommendations. Synthesizing information from a variety of sources and extracting relevant concepts / themes.</span></span></li><li><span><span>Preparing and delivering presentations with context across business functions to deliver maximum impact.</span></span></li><li><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</span></span></li><li><span><span>A proven ability to operate effectively at various organization levels & a willingness to adopt a hands-on approach to problem solving where appropriate.</span></span></li><li><span><span>Good relationship management skills are essential in this role as the candidate will be working closely with internal stakeholders to constantly improve operational performance.</span></span></li><li><span><span>Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</span></span></li></ul><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br><ul><li><span><span>3-5 years’ experience in a Product Control Function.</span></span></li><li><span><span>Experience in developing Financial and other MI reporting, automating processes.</span></span></li><li><span><span>Technical knowledge in Pricing and Accounting Financial products - Fixed Income, MM, FX, IR, Com, Equities & Derivatives (Vanilla & Complex).</span></span></li><li><span><span>Strong understanding of Global Markets and Investment Banking products, with related Technical and Accounting treatments.</span></span></li><li><span><span>Excellent understanding of modern governance, risk and control assessment techniques.</span></span></li><li><span><span>Strong financial Math (zero, par, and forward / forward curves).</span></span></li></ul><p><strong>Preferred / Beneficial</strong></p><br><ul><li><span><span>Qualified Professional (ACA / CFA / MBA in Finance) preferred.</span></span></li><li><span><span>Working knowledge and experience in Murex, SumX, PowerBI, T24 systems is an advantage.</span></span></li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>
Luxury Collection
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>START YOUR JOURNEY WITH US<br>Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?<br>Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.<br>Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.<br>Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.<br>Our story is one of heritage, passion, and belonging, and now, it could be yours too.<br>Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.<br>LOVE WHAT YOU DO EVEN MORE<br>At Marriott, we believe exceptional guest experiences begin with how we treat our associates.<br>At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.<br>We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:<br>A career with limitless horizons, from the golden dunes of Al Maha to over <br>8,000 Marriott hotels worldwide<br>, where new opportunities await.<br>Professional growth and mentorship<br>guided by some of the region’s most accomplished hoteliers.<br>Competitive salary and benefits<br>, including on-property accommodation and full-board meals.<br>Exclusive Marriott privileges<br>, discounted stays and dining, plus special rates for friends and family.<br>Comprehensive medical and life insurance coverage.<br>All the tools, resources, and support<br>you need to excel every day.<br>OUR EXPECTATIONS FROM THE ROLE:<br>Supervise and coordinate activities of cooks and workers. Determine how food should be presented, and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food & Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications. <br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>SCOPE / BUSINESS CONTEXT <br>A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.<br>Number of Direct Reports – 5-10 <br>Titles of Direct Reports – DCDP, Commis<br>CANDIDATE PROFILE <br>Experience:<br>5 Years<br>Skills and Knowledge <br>N/A<br>Education or Certification <br>N/A<br>Ensure the quality of the food items and notify manager if a product does not meet specifications.<br>Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.<br>Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.<br>Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.<br>Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.<br>Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).<br>Inform Chef of any excess food items that can be used in daily specials or elsewhere.<br>Maintain food logs for all food products (e.g., production charts).<br>SPECIFIC DUTIES <br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>General Kitchen<br>Sanitation and Maintenance<br>Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.<br>Set-up and break down work station with required mien place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.<br>Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.<br>Food Safety<br>Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.<br>Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.<br>Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.<br>Maintain kitchen logs for food safety program compliance (e.g., A1, A2, A3 etc.).<br>Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as Dubai Municipality standards.<br>Follow guidelines and checklists related to PIC (Person in charge)<br>Support initiatives related to food safety. <br>Report any guest complaints or other issues related to food safety to the culinary management.<br>Stocking/Receiving<br>Monitor stock of kitchen supplies and food to identify needed items and ensure neat and orderly storage, and communicate potential product shortages, or price changes, to supervisor/manager.<br>Kitchen Tools & Equipment<br>Use kitchen tools safely and appropriately, including using appropriate tools to open cartons, boxes, and cans; keeping knives sharpened; using proper knife handling procedures; using correct knives for particular food item or specific task; using dry pads when moving hot material; and engaging all appropriate safety devices prior to operating equipment.<br>Use measuring tools (for example, scale, measuring cups, measuring spoons) to precisely measure ingredients and portion sizes.<br>Food Preparation<br>Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist, establishing priority items.<br>Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.<br>Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.<br>Prepare ingredients for cooking, including portioning, chopping, and storing food before use.<br>Monitor food quality while preparing food and throughout the day utilizing the HACCP forms and production charts.<br>Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption.<br>Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.<br>Prepare special meals or substitute items, where possible, to satisfy guest requests.<br>Supervise and coordinate activities of cooks and workers engaged in food preparation.<br>Determine how food should be presented, and create decorative food displays.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law<br>.<br>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health.</span></p><br><br>
<p><span>The Client Manager supports the <strong>Global Account Managers (GAMs)</strong>, <strong>Regional Account Managers (RAMs)</strong> and <strong>Financial Institution Account Managers (FAMs)</strong> across an aligned client portfolio to ensure strong client delivery execution.</span></p><br><br><b>Key Responsibilities</b> <br>
<span>Business</span>
<p><span>Provide direct support to the <strong>Relationship Manager (RM)</strong> by proactively:</span></p><br><br>
<ul>
<li><span>Helping to prepare Account Plans, client briefing notes for senior management discussions and providing input into <strong>Regional Client Account Forums (RCAF)</strong> and <strong>Global Client Account Forums (GCAF)</strong>.</span></li>
<li><span>Joining client visits where appropriate and ensuring client discussions are documented through call reports in the Bank's client management system.</span></li>
<li><span>Reviewing client profitability and identifying opportunities to increase client utilisation of banking services.</span></li>
<li><span>Liaising with <strong>Implementation Management Office (IMO)</strong> and <strong>Credit Analyst (CA)</strong> teams to ensure seamless client onboarding and ongoing credit monitoring.</span></li>
<li><span>Actively engaging and collaborating with Clients, Relationship Managers (RMs) and Product Partners to understand and respond to issues relating to ongoing account maintenance, including highlighting unusual account utilisation patterns to coverage teams.</span></li>
<li><span>Partnering effectively with the Implementation Management Office (IMO), Credit Analysts (CA), Legal, Compliance, Operations and Service teams to ensure client expectations are met or exceeded.</span></li>
<li><span>Ensuring client account maintenance issues are resolved promptly and escalating matters to the Client Manager Team Lead or Head of Client Management where appropriate.</span></li>
<li><span>Coordinating and liaising with Financial Institution Account Managers (FAMs) to support network business opportunities.</span></li>
</ul>
<br> <br>
<span>Client Relationship Management</span>
<ul>
<li><span>Demonstrate strong knowledge of client needs across the assigned portfolio and engage clients effectively while providing insights on market conditions and trends within the Bank's international network.</span></li>
<li><span>Build trust and provide strong account management support to clients, including loan drawdowns and overseeing the resolution of client complaints, issues and escalations.</span></li>
<li><span>Provide guidance to clients on documentation requirements, including credit documentation and account monitoring activities.</span></li>
<li><span>Maintain strong client relationships through consistent and responsive support.</span></li>
</ul>
<span>Documentation: Credit (Existing Facilities – Renewals and Amendments) & Other Documentation</span>
<ul>
<li><span>Manage the end-to-end documentation negotiation process, including the use of documentation across the Bank's international network, subject to required approvals from Legal, Product and Business teams.</span></li>
<li><span>Engage and coordinate with Legal & Compliance, Credit, Implementation Management Office (IMO) and clients on standard documentation requirements, including:</span>
<ul>
<li><span>Standard Terms and Conditions (T&Cs)</span></li>
<li><span>Country-specific documentation supplements</span></li>
<li><span>Banking Facility Letters</span></li>
<li><span>Master Credit Terms</span></li>
<li><span>Supplementary Letters and related documentation</span></li>
</ul>
</li>
<li><span>Obtain approvals for any deviations from standard Terms & Conditions (T&Cs) from the relevant authorised approvers.</span></li>
<li><span>Ensure document deficiencies are minimised, including items reflected in Documentation Deferrals and Waivers, and that outstanding issues are rectified in a timely manner.</span></li>
<li><span>Follow through to ensure documentation is fully completed and liaise with the Implementation Management Office's <strong>Client Risk Centre (CRC)</strong> to validate that credit limits are accurately loaded and reflected in transaction processing systems.</span></li>
</ul>
<br> <br>
<span>Account Management & Portfolio Quality</span>
<p><span>Manage maintenance activities across the assigned client portfolio, including:</span></p><br><br>
<ul>
<li><span>Reviewing overdue balances and excess account positions daily and ensuring they are regularised on time.</span></li>
<li><span>Ensuring cash and cheque releases are completed within required timelines.</span></li>
<li><span>Escalating exceptions to the Relationship Manager (RM) and Credit Analyst (CA).</span></li>
<li><span>Acting as an escalation point for unsettled <strong>Foreign Exchange (FX)</strong> past due trades and failed trades, working closely with Operations teams.</span></li>
<li><span>Supporting loan drawdowns, Cash Management services, <strong>Local Treasury Product (LTP)</strong> trades within <strong>Financial Institutions (FI)</strong> banking, and the release of Trade Finance offerings.</span></li>
<li><span>Attending <strong>ASTAR</strong> review meetings where appropriate and participating in relevant business meetings, forums and committees.</span></li>
<li><span>Leading or supporting key projects aimed at improving processes, tools and the client experience.</span></li>
</ul>
<span>Processes</span>
<ul>
<li><span>Ensure adherence to all internal and regulatory policies and regulations, including:</span>
<ul>
<li><span><strong>Foreign Account Tax Compliance Act (FATCA)</strong> requirements</span></li>
<li><span>Credit policies</span></li>
<li><span>Banking Control Account (BCA) overdue procedures</span></li>
<li><span>Other applicable regulatory and internal requirements</span></li>
</ul>
</li>
<li><span>Identify and escalate operational risks relating to the client portfolio to the Client Manager Team Lead or Head of Client Management.</span></li>
<li><span>Recommend process improvements to resolve or mitigate identified risks.</span></li>
<li><span>Work with Operations, Service Hub and Client Services teams to resolve operational issues and post-transaction queries.</span></li>
</ul>
<br> <br>
<span>Risk Management</span>
<ul>
<li><span>Support the Relationship Manager (RM) in reviewing client account activity to ensure transactional activity aligns with expected business activity levels for the client.</span></li>
<li><span>Develop a strong understanding of credit risk, including default risk and fraud risk.</span></li>
<li><span>Ensure the quality of all <strong>Anti-Money Laundering (AML)</strong> and credit documentation complies with <strong>Corporate, Commercial and Institutional Banking (CCIB)</strong> standards.</span></li>
<li><span>Escalate operational risk concerns to the Head of Client Management, Client Manager Lead or <strong>Business Operational Risk Manager (BORM)</strong>.</span></li>
<li><span>Proactively ensure compliance with Bank policies and procedures and support the preparation of client files for audits and regulatory reviews.</span></li>
</ul>
<span>Governance</span>
<ul>
<li><span>Assess the effectiveness of governance, oversight and control arrangements within the business and support improvements where required.</span></li>
<li><span>Maintain awareness and understanding of the regulatory framework in which the Group operates, including the regulatory requirements relevant to the role.</span></li>
<li><span>Support the delivery of effective governance and demonstrate the ability to challenge appropriately and work collaboratively with regulators when required.</span></li>
</ul>
<br> <br>
<span>Regulatory & Business Conduct</span>
<ul>
<li><span>Display exemplary conduct and live by the Group's Values and Code of Conduct.</span></li>
<li><span>Take personal responsibility for maintaining the highest standards of ethics, regulatory compliance and business conduct across Standard Chartered Bank.</span></li>
<li><span>Ensure compliance, both in letter and spirit, with all applicable laws, regulations, guidelines and the Group Code of Conduct.</span></li>
<li><span>Identify, escalate, mitigate and resolve risk, conduct and compliance matters effectively and collaboratively.</span></li>
<li><span>Exercise authorities delegated by the Board of Directors and act in accordance with the Bank's Articles of Association.</span></li>
</ul>
<span>Key Stakeholders</span>
<span>Coverage & Relationship Teams</span>
<ul>
<li><span>Global Account Managers (GAMs)</span></li>
<li><span>Financial Institution Account Managers (FAMs)</span></li>
<li><span>Regional Account Managers (RAMs)</span></li>
<li><span>Relationship Managers (RMs)</span></li>
</ul>
<span>Risk & Credit Teams</span>
<ul>
<li><span>Credit Analysts (CAs)</span></li>
<li><span>Credit Teams</span></li>
<li><span>Risk Teams</span></li>
</ul>
<span>Product & Functional Partners</span>
<ul>
<li><span>Product Partners</span></li>
<li><span>Implementation Management Office (IMO)</span></li>
<li><span>Financial Crime Compliance (FCC)</span></li>
<li><span>Legal</span></li>
<li><span>Compliance</span></li>
<li><span>Product Operations including:</span>
<ul>
<li><span>Trade Finance</span></li>
<li><span>Cash Management</span></li>
<li><span>Financial Markets Operations (FMO)</span></li>
</ul>
</li>
<li><span>Finance</span></li>
<li><span>Marketing</span></li>
</ul>
<span>Leadership</span>
<ul>
<li><span>Country Leadership Team</span></li>
</ul>
<br>
<br><b>Qualifications</b> <br>
<span>Education</span>
<ul>
<li><span>Bachelor's degree in Banking, Finance or a related discipline is preferred.</span></li>
</ul>
<span>Experience</span>
<ul>
<li><span>Ideally 3 or more years of experience in banking, financial services or a related environment.</span></li>
</ul>
<span>Certifications</span>
<ul>
<li><span>Risk Management and Anti-Money Laundering (AML) certification as required by Bank policy for the Client Manager role.</span></li>
</ul>
<span>Languages</span>
<ul>
<li><span>English and/or local language skills as required by the country.</span></li>
</ul>
<br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
Head Int Markets Oversight, MENAP, ASA, GCNA, Global Markets Operations
Accounting, Finance & Banking
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><ul>
<li>The Global Trading Operations (GTO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Reference Data, Markets Trade Control & Supervision and the CoE footprint to foster consistency in client and business face-off across products and geographies. </li>
<li>Reporting directly to the Global Head of Trading Operations and Int Markets Oversight, the successful candidate will lead the Global Trading Middle Offices for Credit (Credit Flow & Repo, Structured Credit, Loans, Issuance, GCM). The candidate will manage an organisation of c.65 employees across NYC, London, Warsaw, Dubai, Bangalore, Singapore, KL, Hong Kong.</li>
<li>The Global Markets Middle Office is a trusted partner to the business and delivers operational efficiency and superior risk management practices, providing critical trade support to Front Office whilst generating data-led actionable insights to drive informed decision-making. </li>
<li>Key services include Trade Capture, Trade Lifecycle Management, Exception Mgmt., Deal Mgmt, Project Mgmt., Risk & Control Governance, T0 Control Performance, Relationship / Stakeholder Mgmt. and Industry Representation.</li>
</ul><br><b>Key Responsibilities</b> <br><p><strong>Strategy</strong></p><br><br>
<ul>
<li>Instil effective and robust operating models within the Global Credit Middle Office</li>
<li>Incorporate strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.</li>
<li>Delivery of the roadmap aligned with the strategy for Middle Office, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy.</li>
<li>Represent the Global Credit and Commodities Middle Office in key business meetings & forums.</li>
<li>Provide effective challenge across the organisation to ensure remediation actions, organisational design and technology development / implementation is best-in-class & covering all scenarios. </li>
<li>Become a trusted advisor to Credit Senior FO mgmt. to enable their strategy and vision. </li>
</ul>
<br>
<p><strong>Business</strong></p><br><br>
<ul>
<li>Management of the Global Credit Middle Office Group across US, UK, Europe, Dubai, Singapore, Hong Kong, Malaysia, and India </li>
<li>Optimise the Follow the Sun (FTS) model in Middle Office functions to ensure exceptional levels of business enablement and client service.</li>
<li>Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix. </li>
<li>Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates. </li>
<li>Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls.</li>
</ul><br> <br><p><strong>Processes</strong></p><br><br>
<ul>
<li>Ownership and stewardship of the Middle Office catalogue of services and process universe</li>
<li>Including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. </li>
<li>Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Credit & Commodities</li>
<li>Provide direction to processing and control functions within Middle Office to create high performing, effective teams. </li>
<li>Optimise and automate processes to reduce exposure to manual and operational risk intensive processes.</li>
</ul>
<br>
<p><strong>People & Talent</strong></p><br><br>
<ul>
<li>Manage performance effectively through 1-2-1s and skip meetings.</li>
<li>Promote a speak up culture within the team and host regular team feedback sessions.</li>
<li>Engagement – Foster a one team culture. </li>
<li>Ensure alignment with Span of Control guidelines and de-layer the organisation.</li>
<li>Be a strong culture carrier for the organisation, model the behaviours desired in Middle Office </li>
</ul>
<br>
<p><strong>Risk Management</strong></p><br><br>
<ul>
<li>Define strategy for processes and technology needed for controlled growth.</li>
<li>Regular review of the control framework to progress towards a preventative, and automated control landscape.</li>
<li>Own, drive, and / or participate in remediation programs to mitigate risk to the business.</li>
<li>Develop and maintain documentation that will provide minimum standards and guidance for all Middle Office R&Rs</li>
<li>Ensure adherence to the Enterprise Risk and Operational Risk Frameworks</li>
</ul><br> <br><p><strong>Governance</strong></p><br><br>
<ul>
<li>Embed strong & effective governance principles across the Middle Office organisation.</li>
<li>Develop metrics to monitor business processes, and to supply indicators of risk and performance.</li>
<li>Model supervisory behaviours and embed into BAU across span of control.</li>
<li>Provide effective challenge on forums, above and beyond those owned by Global Credit Middle Office.</li>
<li>Live and breathe the #NeverSettle value.</li>
</ul>
<br>
<p><strong>Regulatory & Business Conduct</strong></p><br><br>
<ul>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct. </li>
<li>Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</li>
<li>Provide leadership within the Middle Office organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. </li>
<li>Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. </li>
<li>Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. </li>
</ul><br><b>Our Ideal Candidate</b> <br><p><strong>Qualifications</strong></p><br><br>
<ul>
<li>Strong understanding of IB / Markets businesses, product life cycle, and the operating environment </li>
<li>Previous experience in leading global teams across the Operations lifecycle – Global Middle Office Management, Operations Lead, Risk Mgmt.</li>
<li>Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology) </li>
<li>Leadership - Strong personal brand with the gravitas and presence to create a movement. </li>
<li>External network with awareness of the latest industry developments </li>
<li>Strategic mindset & forward-thinking vision </li>
<li>Strength in problem solving, process re-engineering and project management.</li>
<li>Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state. </li>
<li>Excellent verbal and written communication skills</li>
<li>Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in </li>
</ul>
<br>
<p><strong>Role Specific Technical Competencies</strong></p><br><br>
<ul>
<li>Market Industry Knowledge</li>
<li>Process Design & Re-engineering </li>
<li>Data Analysis </li>
<li>Client Service & Experience </li>
<li>Risk & Controls</li>
<li>Presentation Skill </li>
<li>People Management Skill </li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br><b>Recruitment Assessments</b> <br><p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p><br><br>
<p>Visit our careers website www.sc.com/careers</p><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><ul>
<li>The Global Trading Operations (GTO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Reference Data, Markets Trade Control & Supervision and the CoE footprint to foster consistency in client and business face-off across products and geographies. </li>
<li>Reporting directly to the Global Head of Trading Operations and Int Markets Oversight, the successful candidate will lead the Global Trading Middle Offices for Credit (Credit Flow & Repo, Structured Credit, Loans, Issuance, GCM). The candidate will manage an organisation of c.65 employees across NYC, London, Warsaw, Dubai, Bangalore, Singapore, KL, Hong Kong.</li>
<li>The Global Markets Middle Office is a trusted partner to the business and delivers operational efficiency and superior risk management practices, providing critical trade support to Front Office whilst generating data-led actionable insights to drive informed decision-making. </li>
<li>Key services include Trade Capture, Trade Lifecycle Management, Exception Mgmt., Deal Mgmt, Project Mgmt., Risk & Control Governance, T0 Control Performance, Relationship / Stakeholder Mgmt. and Industry Representation.</li>
</ul><br><b>Key Responsibilities</b> <br><p><strong>Strategy</strong></p><br><br>
<ul>
<li>Instil effective and robust operating models within the Global Credit Middle Office</li>
<li>Incorporate strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.</li>
<li>Delivery of the roadmap aligned with the strategy for Middle Office, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy.</li>
<li>Represent the Global Credit and Commodities Middle Office in key business meetings & forums.</li>
<li>Provide effective challenge across the organisation to ensure remediation actions, organisational design and technology development / implementation is best-in-class & covering all scenarios. </li>
<li>Become a trusted advisor to Credit Senior FO mgmt. to enable their strategy and vision. </li>
</ul>
<br>
<p><strong>Business</strong></p><br><br>
<ul>
<li>Management of the Global Credit Middle Office Group across US, UK, Europe, Dubai, Singapore, Hong Kong, Malaysia, and India </li>
<li>Optimise the Follow the Sun (FTS) model in Middle Office functions to ensure exceptional levels of business enablement and client service.</li>
<li>Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix. </li>
<li>Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates. </li>
<li>Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls.</li>
</ul><br> <br><p><strong>Processes</strong></p><br><br>
<ul>
<li>Ownership and stewardship of the Middle Office catalogue of services and process universe</li>
<li>Including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. </li>
<li>Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Credit & Commodities</li>
<li>Provide direction to processing and control functions within Middle Office to create high performing, effective teams. </li>
<li>Optimise and automate processes to reduce exposure to manual and operational risk intensive processes.</li>
</ul>
<br>
<p><strong>People & Talent</strong></p><br><br>
<ul>
<li>Manage performance effectively through 1-2-1s and skip meetings.</li>
<li>Promote a speak up culture within the team and host regular team feedback sessions.</li>
<li>Engagement – Foster a one team culture. </li>
<li>Ensure alignment with Span of Control guidelines and de-layer the organisation.</li>
<li>Be a strong culture carrier for the organisation, model the behaviours desired in Middle Office </li>
</ul>
<br>
<p><strong>Risk Management</strong></p><br><br>
<ul>
<li>Define strategy for processes and technology needed for controlled growth.</li>
<li>Regular review of the control framework to progress towards a preventative, and automated control landscape.</li>
<li>Own, drive, and / or participate in remediation programs to mitigate risk to the business.</li>
<li>Develop and maintain documentation that will provide minimum standards and guidance for all Middle Office R&Rs</li>
<li>Ensure adherence to the Enterprise Risk and Operational Risk Frameworks</li>
</ul><br> <br><p><strong>Governance</strong></p><br><br>
<ul>
<li>Embed strong & effective governance principles across the Middle Office organisation.</li>
<li>Develop metrics to monitor business processes, and to supply indicators of risk and performance.</li>
<li>Model supervisory behaviours and embed into BAU across span of control.</li>
<li>Provide effective challenge on forums, above and beyond those owned by Global Credit Middle Office.</li>
<li>Live and breathe the #NeverSettle value.</li>
</ul>
<br>
<p><strong>Regulatory & Business Conduct</strong></p><br><br>
<ul>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct. </li>
<li>Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</li>
<li>Provide leadership within the Middle Office organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. </li>
<li>Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. </li>
<li>Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. </li>
</ul><br><b>Our Ideal Candidate</b> <br><p><strong>Qualifications</strong></p><br><br>
<ul>
<li>Strong understanding of IB / Markets businesses, product life cycle, and the operating environment </li>
<li>Previous experience in leading global teams across the Operations lifecycle – Global Middle Office Management, Operations Lead, Risk Mgmt.</li>
<li>Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology) </li>
<li>Leadership - Strong personal brand with the gravitas and presence to create a movement. </li>
<li>External network with awareness of the latest industry developments </li>
<li>Strategic mindset & forward-thinking vision </li>
<li>Strength in problem solving, process re-engineering and project management.</li>
<li>Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state. </li>
<li>Excellent verbal and written communication skills</li>
<li>Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in </li>
</ul>
<br>
<p><strong>Role Specific Technical Competencies</strong></p><br><br>
<ul>
<li>Market Industry Knowledge</li>
<li>Process Design & Re-engineering </li>
<li>Data Analysis </li>
<li>Client Service & Experience </li>
<li>Risk & Controls</li>
<li>Presentation Skill </li>
<li>People Management Skill </li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br><b>Recruitment Assessments</b> <br><p>Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.</p><br><br>
<p>Visit our careers website www.sc.com/careers</p><br><br>
</div>