Navigation Officer Jobs in UAE

Reports To: CIODepartment: Group Information Technology Location: Dubai, UAE, with regular travel to construction sites across the UAEJob Type: Full-time, permanent Experience Required: 10+ years in IT service delivery, endpoint management, enterprise application support, and multi-site operations, preferably within the construction or contracting industry, including at least 3 years leading a distributed support team. Certifications: ITIL 4 Foundation or higher required. Manage Engine Certified Professional (Service Desk Plus or Endpoint Central), Comp TIA Security+, Crowd Strike Certified Falcon Administrator, Microsoft Azure Fundamentals (AZ-900), and CCNA are advantageous. Education: Bachelor's degree in Computer Science, Information Technology, or a related field.<br>ABOUT THE ROLEA large multi-entity group operating in the UAE construction and engineering sector is seeking an IT Service Lead to own the quality, governance, and continuity of IT services across its head office and construction sites. This is a mid-senior IT management position responsible for the operational platforms that keep the business running, from the service desk and endpoint estate through to site connectivity and business application support. The role leads a distributed team of site-based engineers, acts as the senior escalation point for complex incidents, and coordinates endpoint management, cybersecurity controls, application support, and third-party vendors to deliver reliable and secure service at every location. It suits someone who is comfortable operating between head office governance and the practical realities of a live construction site. KEY RESPONSIBILITIESService Management and Governance Own and operate Manage Engine Service Desk Plus Cloud, including workflow configuration, SLA management, escalation rules, knowledge base, and performance dashboards. Define and monitor service level agreements across all support tiers and business units, and produce periodic service performance reporting for IT leadership. Apply ITIL 4-aligned practices consistently across incident, problem, change, and request management, and lead continual service improvement initiatives that reduce repeat incidents. Team Leadership and Escalation Lead, manage, and develop site-based IT engineers across multiple emirates, setting daily priorities, escalation paths, coverage arrangements, and performance standards. Act as the primary escalation point for complex incidents and service failures beyond site engineer capacity, and coordinate major incident response and communication. Conduct regular team reviews, identify skills gaps, and support structured professional development aligned with IT operational goals. Endpoint, Asset, and Patch Management Deploy and manage Manage Engine Endpoint Central across the full device estate, enforcing compliance policies, encryption standards, and configuration baselines. Oversee the complete asset lifecycle from procurement to decommission, maintaining accurate and auditable inventory and software license records at all times. Execute patch management cycles across operating systems and third-party applications, ensuring coverage targets are consistently met across head office and all sites. Cybersecurity Coordination Coordinate Crowd Strike endpoint protection operations, including deployment, policy management, alert triage, and remediation follow-up across the organization. Ensure consistent application of patching, antivirus, and endpoint hardening controls in line with group information security policy. Support periodic security audits, user access reviews, and compliance assessments, and escalate active threats promptly to IT leadership or the designated security function. Infrastructure, Systems, and Business Applications Provide server access administration and first-line infrastructure support for head office and site environments, escalating to senior resources as required, and maintain Active Directory user and group administration, DNS, and DHCP in coordination with the infrastructure team. Configure and maintain VPN connectivity for site locations and remote users, and administer access control and staff attendance systems such as Hik Central. Administer Autodesk and Aconex platforms, managing licenses, user access, and first-line support in coordination with project and engineering teams. Lead IT delivery for the workforce management system and the web-based HR and payroll application, and serve as IT lead for business application onboarding, user training coordination, and issue resolution across internally managed platforms. Vendor Management and Stakeholder Engagement Manage third-party IT vendor relationships, monitor performance against contractual commitments and service levels, and coordinate support engagements to minimize operational disruption. Maintain vendor documentation including contracts, service agreements, escalation contacts, and renewal schedules in an accurate and accessible format, and provide structured performance data to support renewals and procurement decisions. Serve as the primary IT contact for HR, operations, and project management teams, translating business requirements into actionable IT deliverables. Communicate service status, planned maintenance windows, and operational risks clearly and in good time, and represent IT operations in planning discussions, project reviews, and steering meetings. SKILLS AND COMPETENCIESProven expertise in IT service management platforms, specifically Manage Engine Service Desk Plus Cloud and Endpoint Central, with hands-on ownership rather than oversight alone. Hands-on experience with Crowd Strike endpoint protection, patch governance, and asset lifecycle management at scale across dispersed locations. Working knowledge of VPN configuration, Active Directory, DNS, DHCP, and Windows Server environments, and of network fundamentals sufficient to triage site connectivity issues. Demonstrated ability to lead distributed teams, set standards remotely, and hold both engineers and vendors to them. Familiarity with Autodesk, Aconex, and access control platforms such as Hik Central in a construction or project-delivery environment. Strong troubleshooting and problem-solving ability under pressure, with sound judgment on when to escalate. Excellent communication and stakeholder management skills across technical and non-technical audiences, and the credibility to represent IT in business forums. CANDIDATE REQUIREMENTSBachelor's degree in Computer Science, Information Technology, or a related field, and ITIL 4 Foundation or higher. Minimum 10 years in IT service delivery and operations support, including at least 3 years leading a team. Demonstrable experience running a service desk against defined SLAs in a multi-site organization, with reporting to management. Practical experience managing an endpoint estate, patch compliance, and IT asset and license records through to audit. Experience in construction, contracting, engineering, or another multi-site operational industry is strongly preferred. UAE or wider GCC experience is an advantage. Additional certifications in security, cloud, or networking, such as Comp TIA Security+, Crowd Strike Certified Falcon Administrator, AZ-900, or CCNA, are advantageous.

About Verto At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world. Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions. This deep-rooted insight is why Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth. What started as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually. We believe that where you do business shouldn’t determine your success or ability to scale. We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets. We're not alone in realising this crucial need; we're backed by world-class investors including Y-Combinator, Quona, and MEVP. With Verto receiving the Milken-Motsepe Prize, appearing on CNBCs list of fastest growing UK companies, the Deloitte Fast 50 and Sifted’s fastest-growing UK tech companies, we are building a seamless cross-border payment future. Join us as we continue to grow and transform global finance.<br>Role Overview We are seeking a strategic and results-driven Growth and Marketing Manager to spearhead customer acquisition, engagement, and retention efforts across the UAE. In this pivotal role, you will build a strong local brand presence, launch high-impact campaigns, and drive measurable B2B growth. By identifying new market opportunities and leveraging your deep digital marketing expertise, you will play a central role in advancing Verto’s mission to become the leading cross-border payments partner in the region.<br>What You’ll Be Doing Drive robust B2B customer acquisition by developing and executing targeted lead generation strategies, clearly defining audiences, messaging, and optimal channel mixes. Optimize customer acquisition cost (CAC), conversion rates, and overall marketing ROI through data-driven decision-making, continuous testing, and deep channel performance analysis. Partner closely with the Sales team to design and execute highly effective Account-Based Marketing (ABM) campaigns targeting key strategic prospects and high-value accounts. Collaborate with the central global marketing team to activate paid media campaigns, ensuring local marketing activities are data-driven and commercially focused. Establish and aggressively scale Verto's local market presence in the UAE through strategic PR, thought leadership, local industry events, and brand partnerships. Develop compelling, region-specific content tailored to the UAE, including customer success stories, market trend reports, white papers, and sales enablement materials. Identify and cultivate strategic marketing partnerships with local industry associations, fintech partners, and relevant business organizations to expand Verto's reach. Work alongside the Retention Lead to launch initiatives that strengthen customer engagement, loyalty, and advocacy throughout the entire customer lifecycle. Track, analyze, and rigorously report on campaign performance, taking direct responsibility for significantly increasing the number of active UAE customers within your first 6-12 months.<br>What You Need Minimum of 5 years of experience in growth marketing, with a proven track record of driving measurable customer acquisition through data-driven marketing strategies. Deep, practical understanding of the UAE market, encompassing both traditional and digital B2B marketing landscapes. Hands-on proficiency with modern marketing automation and product analytics tools such as Hub Spot, Post Hog, and major social media platforms. Exceptional analytical skills with the ability to accurately interpret performance data, identify actionable trends, and continuously refine campaign strategies. Excellent communication and storytelling abilities to craft compelling, high-converting messaging tailored for diverse B2B audiences. High agility and the organizational capacity to manage multiple high-stakes projects simultaneously in a fast-paced environment while maintaining sharp attention to detail. A Bachelor’s degree in Marketing, Business Administration, or a closely related field.<br>Best If You Have A strong background in marketing scalable Saa S platforms, particularly in B2B environments. Direct experience navigating the fast-paced, high-agility environment of a rapidly expanding start-up or scale-up. Previous exposure to the Fin Tech or cross-border payments sector, understanding the nuances of financial product marketing.<br>Life At Verto<br>Perks Insurance paid by the company Health and wellness benefits (with specific added benefits depending on the location of the role) Yearly salary review based on inflation, personal and business performance Access to entire Udemy’s library Budget for professional development courses Work-From-Anywhere policy for certain durations Integration programme (opportunity to work from our global offices) Regular team social events Pension scheme (depending on the role location) Flexible work arrangements Exposure to work with globally distributed teams Location specific benefits like car lease policy, cycle to work, gym membership, etc.<br>You’ll Fit Right In If You Love asking “why?”Value solving problems over just completing tasks Understand sync vs. async communication practices Thrive in ambiguity and change Actively seek feedback Prioritise impact over activity Are fun to work with - we love good humour!<br>Culture Our Core Values: These values reflect our focus, energy, and shared expectations. Champion the Mission: We are driven by curiosity and belief to solve global cross-border payment challenges. Be the Best: We are open, take calculated risks, focus on results, and excel in our work. Work as One: We transparently share failures and successes. Go the Extra Mile: We deliver beyond expectations and achieve the impossible. Customer First: We creatively solve problems and boldly design better experiences for customers. Run with It: We are determined, embrace challenges, own tasks, act swiftly, and deliver results. Industry Competitive Compensation & Benefits: We reward employees for their value to the business with competitive compensation and benefits across all locations. This includes performance-based salary reviews, comprehensive health and wellness benefits, generous paid time off, and flexible working arrangements to support your career and life.<br>Diversity & Inclusion at Verto Verto is an equal opportunities employer and we value diversity. Anyone seeking employment at Verto is considered based on Merit, Competence, Qualifications and their Talent. We are proud to be a truly international team and we do not discriminate in our hiring process.

About the Job Role Description A Senior Pastry Chef / Senior Pastry Assistant supports the preparation, production, presentation, and daily operation of pastry and bakery sections within hotels, restaurants, bakeries, cafés, catering operations, or other food-service environments. The role involves preparing a wide range of pastries, desserts, breads, cakes, and specialty products while maintaining consistent quality, presentation, hygiene, and production standards. The position is suitable for candidates with experience in pastry kitchens, bakeries, hotels, restaurants, cafés, catering operations, or professional food production environments. Previous experience supervising pastry assistants or managing pastry production is an advantage for Senior Pastry Chef positions. Key Responsibilities Assist with the daily operation and organization of the pastry kitchen. Prepare and produce pastries, cakes, desserts, breads, viennoiserie, cookies, and other bakery products according to established recipes and standards. Follow approved recipes, production methods, portion specifications, and presentation guidelines. Measure and prepare ingredients accurately according to production requirements. Prepare doughs, creams, fillings, custards, mousses, batters, sauces, glazes, and other pastry components. Assist with the preparation of chocolate, sugar, fruit, and other decorative elements. Produce consistent pastry products while maintaining required taste, texture, appearance, and quality. Assist with preparing specialty desserts and customized pastry products for events and special orders. Support the preparation of cakes, celebration desserts, wedding cakes, plated desserts, and buffet displays when required. Assist with decorating and finishing pastries and desserts using appropriate techniques. Ensure all pastry products meet established presentation and portion standards before service or delivery. Monitor baking temperatures, cooking times, proofing conditions, cooling processes, and product consistency. Operate ovens, mixers, proofers, refrigerators, freezers, blast chillers, and other pastry equipment safely. Check the condition and performance of pastry equipment and report faults or maintenance requirements. Assist with preparing daily and weekly pastry production schedules. Coordinate production priorities according to service requirements, events, reservations, and customer orders. Maintain sufficient quantities of prepared pastry components and finished products. Monitor ingredient levels and communicate replenishment requirements to supervisors or purchasing teams. Receive and inspect pastry ingredients and supplies for quality, quantity, freshness, and condition. Store ingredients according to appropriate food-safety and temperature requirements. Rotate stock according to established procedures to minimize waste and spoilage. Monitor product quality throughout the preparation and storage process. Identify and report ingredients or finished products that do not meet quality standards. Assist with controlling food costs through accurate portioning, ingredient usage, waste reduction, and proper storage. Maintain accurate production records and ingredient usage information when required. Keep pastry preparation areas, storage areas, equipment, and workstations clean and organized. Follow food hygiene, sanitation, allergen-control, and workplace safety procedures. Ensure proper labeling, dating, storage, and handling of prepared ingredients and finished products. Assist with maintaining appropriate hygiene standards throughout the pastry kitchen. Coordinate with chefs, kitchen staff, service teams, event teams, and other departments to ensure smooth operations. Communicate production requirements, shortages, delays, and quality issues to the Pastry Chef or Kitchen Manager. Assist with preparing pastry displays, buffet stations, dessert counters, and special-event presentations. Support catering and banquet operations by preparing pastry products according to event requirements. Assist with large-scale production for weddings, conferences, celebrations, banquets, and other events. Maintain awareness of current pastry trends, techniques, ingredients, and presentation styles. Assist with testing and developing new pastry recipes and seasonal products. Support menu updates and product development activities. Maintain consistent quality across all batches and production periods. For Senior Pastry Chef positions, supervise and coordinate pastry assistants, commis chefs, and junior pastry staff. Allocate daily tasks and monitor team productivity and work quality. Train junior staff in pastry preparation, equipment operation, hygiene, and production standards. Provide guidance on pastry techniques, presentation, and kitchen organization. Assist with managing daily pastry operations in the absence of the Pastry Chef when required. Maintain professional communication with suppliers, kitchen management, chefs, and service teams. Follow company procedures, food-safety standards, HACCP principles, health requirements, and applicable UAE regulations. Perform other pastry production, kitchen-support, supervisory, and food-service duties as assigned. Requirements Culinary diploma, pastry certificate, bakery qualification, or equivalent professional training is preferred. Previous experience in pastry kitchens, bakeries, hotels, restaurants, cafés, catering companies, or professional food-production environments is preferred. Strong knowledge of pastry and baking techniques. Practical experience preparing cakes, pastries, desserts, breads, creams, fillings, chocolates, and decorative elements. Good understanding of ingredient functions, baking temperatures, fermentation, proofing, chilling, and food preparation processes. Ability to accurately follow recipes and production specifications. Strong attention to detail regarding taste, texture, appearance, portion size, and presentation. Good understanding of food hygiene, sanitation, allergen management, and kitchen safety. Ability to operate professional pastry and bakery equipment safely. Strong organizational and time-management skills. Ability to work efficiently under pressure and meet production deadlines. Ability to manage multiple pastry preparations simultaneously. Good communication and teamwork skills. Creative approach to pastry presentation and product development. Ability to maintain consistent quality during high-volume production. Good understanding of ingredient storage, stock rotation, and waste control. Ability to work effectively with chefs, kitchen teams, service staff, and event teams. For Senior Pastry Chef positions, previous supervisory or team-leadership experience is preferred. Ability to train and guide junior pastry staff. Strong problem-solving skills and ability to respond to production issues. Good physical stamina and ability to stand for extended periods. Ability to work in hot, cold, and fast-paced kitchen environments. Willingness to work flexible hours, including early mornings, evenings, weekends, public holidays, and extended shifts when required. Fluency in English is preferred; knowledge of Arabic or additional languages is an advantage. Knowledge of UAE hospitality, bakery, catering, and food-service standards is an advantage. Relevant culinary, pastry, bakery, food-safety, or HACCP certification is an advantage. What We Offer Competitive salary based on experience and qualifications. Professional pastry kitchen and hospitality environment. On-the-job training and exposure to professional pastry production. Opportunity to work with a wide variety of pastry ingredients, techniques, and equipment. Exposure to hotels, restaurants, bakeries, cafés, catering events, weddings, and large-scale functions. Opportunities to develop advanced pastry, baking, decoration, and product-development skills. Career development opportunities within pastry, bakery, hospitality, catering, and food production. Training and professional development opportunities. Opportunities to work alongside experienced chefs and culinary professionals. For eligible senior positions, opportunities to develop team leadership and kitchen-management skills. Employment benefits in accordance with UAE labour regulations.

NYU Abu Dhabi (NYUAD) invites NYU faculty based in New York and Shanghai to express interest in offering courses to teach at NYUAD as part of the Faculty Exchange Program, aligning with the curricular needs of our academic divisions: Arts & Humanities, Engineering, Science, and Social Science. Applicants are encouraged to review our current course offerings and the Core Curriculum program. Previous teaching experience at NYUAD is not a requirement.<br><br>Located in Abu Dhabi, NYUAD serves as one of NYU’s portal campuses, fostering a dynamic intellectual environment that embraces innovation and cross-cultural understanding. Our mission is to cultivate future leaders who are equipped with the knowledge, skills, and perspectives to address the complex challenges of our interconnected world. By engaging with NYU faculty from different departments, backgrounds, and disciplines, NYUAD offers a unique opportunity for interdisciplinary collaboration, academic enrichment, and the cultivation of the next generation of global citizens.<br><br>Appointments are assigned to faculty one year in advance. Appointment durations include:<br><br>One full academic year (successful candidates will teach a minimum of three full-semester courses and should expect to teach their standard NYU course load) One semester (successful candidates will teach two full-semester courses)7-week appointment in the fall or spring semester (successful candidates will teach one 7-week course) Summer Term 2028 (successful candidates will teach one summer term course) Faculty Exchange Residency (successful candidates may pursue this non-teaching option for a visit of up to three weeks for research and engagement with the NYUAD community).<br><br>Successful applicants should anticipate fulfilling the full spectrum of normal responsibilities expected of NYU faculty. At NYUAD, this includes attending and actively participating in faculty meetings and committees, engaging in collaborative research endeavors and discussions on topics pertinent to their expertise, mentoring students and junior colleagues, and forging valuable partnerships to enrich NYU research endeavors.<br><br>Successful applicants may have the opportunity to apply for research funding and to propose a public program at the NYUAD Institute. All faculty at NYUAD are invited to participate in development sessions organized by the NYUAD Center for Faculty Advancement and the Hilary Ballon Center for Teaching and Learning. The campus Arts Center and Art Gallery provide world-class events and programs. Information about living and working at NYUAD is described in the Horizons and Faculty Stories publications.<br><br>The NYUAD Deans and the NYU Associate Vice Chancellor for Global Network Faculty Planning will review proposals on a rolling basis. Conversations about Faculty Exchange appointments with NYU or NYUAD deans, program heads, department chairs, faculty, or staff are not considered part of the formal process. Appointments are subject to the normal consultations and approvals by the relevant NYU School, Dean, and Department Chair, and are subject to final budget approval. Proposals submitted for previous years do not apply.<br><br>Applicants must hold a full-time current faculty position at NYU New York or NYU Shanghai. Individuals who are not full-time NYU faculty should explore open NYUAD positions here.<br><br>Applicants holding a full-time administrative position, such as department chair, should plan to apply to teach at NYUAD at the end of their duties.<br><br>A short biographical statement (max 1,200 characters including spaces).<br><br> Your CV. A letter expressing your interest. Describe how your courses would fulfill curricular requirements at NYUAD (not required for applicants interested in the Faculty Exchange Residency); any pre-existing relationships or intellectual mentorships with NYUAD faculty; your philosophies around research, teaching, and service; how you might engage with the NYUAD community; the timing of your availability; and any other relevant professional history. Course #1: Provide a brief course description with a proposed title (max 1,200 characters including spaces). Please note that four different course proposals are required. The same course should not be uploaded multiple times. Applicants interested in the Faculty Exchange Residency may upload a blank PDF. Course #2: brief course description with a proposed title (max 1,200 characters including spaces). The same course should not be uploaded multiple times. Course #3: brief course description with a proposed title (max 1,200 characters including spaces). The same course should not be uploaded multiple times. Course #4: brief course description with a proposed title (max 1,200 characters including spaces). The same course should not be uploaded multiple times.<br><br>For teaching appointments during the fall and spring semesters, NYUAD pays the NYU faculty member’s salary. Relocation travel and housing are funded and arranged by NYUAD in accordance with its policies.<br><br>For the Faculty Exchange Residency, NYUAD funds and organizes relocation travel (per the NYUAD Travel Policy), housing, and Geo Blue Health Insurance. NYUAD does not fund the salary for the faculty member or provide any support to the NYU School.<br><br>We will ask the shortlisted proposals to provide a memo of support from their NYU Department Chair.<br><br>For all proposals for AY 2027-2028 covered in this portal, the submission deadline is January 10, 2027. Arts and Science faculty must apply by October 15, 2026. We are not able to accept submissions after the relevant deadline. Successful applicants will complete onboarding paperwork during the spring 2027 semester and attend the mandatory orientation meetings.<br><br>Please note that we are no longer accepting proposals for AY 2026-2027.<br><br>Equal Employment Opportunity Statement<br><br>For people in the EU, click here for information on your privacy rights under GDPR: www.nyu.edu/it/gdpr<br><br>NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply for vacant positions at all levels.<br><br>Sustainability Statement <br><br>NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/sustainability

Role Description A Head of Operations is responsible for leading and overseeing the organization's day-to-day operational activities, developing operational strategies, managing teams and resources, improving processes, controlling costs, and ensuring the efficient delivery of products and services. The role works closely with senior management and cross-functional departments to achieve business objectives, maintain operational excellence, ensure regulatory compliance, and drive sustainable organizational growth. Key Responsibilities Lead and oversee the organization's overall day-to-day operational activities. Develop and implement operational strategies, plans, policies, procedures, and performance objectives aligned with business goals. Translate organizational strategy into practical operational plans, priorities, targets, and measurable outcomes. Manage and coordinate multiple departments, teams, business units, projects, and operational functions as required. Establish operational KPIs, performance standards, service levels, productivity targets, and business-performance metrics. Monitor operational performance and ensure departments consistently achieve agreed objectives and targets. Identify operational bottlenecks, inefficiencies, service gaps, resource constraints, and process risks. Develop and implement initiatives to improve operational efficiency, productivity, service quality, profitability, and customer satisfaction. Lead continuous-improvement programs, process optimization, workflow redesign, automation, and operational transformation initiatives. Manage operational budgets, expenditure, resource allocation, cost controls, and financial-performance targets. Monitor operating costs and identify opportunities to reduce waste, improve resource utilization, and increase operational profitability. Develop workforce plans and ensure appropriate staffing levels, skills, structures, and resources are available to support business requirements. Lead, coach, mentor, and develop managers, supervisors, and operational teams. Establish clear responsibilities, performance expectations, accountability structures, and reporting lines across operational functions. Support recruitment, onboarding, training, performance management, succession planning, and employee-development initiatives. Promote a culture of accountability, collaboration, operational discipline, customer service, and continuous improvement. Coordinate closely with finance, HR, procurement, supply chain, logistics, sales, marketing, IT, legal, compliance, and other departments. Ensure effective communication and coordination between operational teams and senior management. Oversee supply chain, procurement, logistics, facilities, production, service delivery, customer operations, or other business functions where applicable. Monitor operational capacity, workflow, demand, resources, inventory, equipment, facilities, and service requirements. Ensure products and services are delivered according to agreed quality, cost, schedule, and service standards. Monitor customer-service performance, customer complaints, service failures, operational incidents, and corrective actions. Develop and maintain operational policies, standard operating procedures (SOPs), workflows, controls, and process documentation. Ensure operational activities comply with applicable laws, regulations, contractual requirements, industry standards, and company policies. Work with legal, compliance, risk, and quality teams to identify and mitigate operational and regulatory risks. Establish appropriate risk-management, business-continuity, emergency-response, and operational-resilience processes. Lead operational response to critical incidents, business disruptions, service failures, supply interruptions, and other major operational challenges. Monitor supplier, contractor, service-provider, and third-party performance where applicable. Negotiate or support commercial arrangements, service agreements, operational contracts, and supplier relationships as required. Review operational reports, financial information, customer data, productivity metrics, and performance trends to support management decisions. Prepare operational dashboards, management reports, business reviews, forecasts, budgets, and strategic recommendations. Use data and business intelligence to identify trends, risks, opportunities, and operational improvement priorities. Oversee implementation of operational technology, ERP systems, workflow platforms, automation tools, and digital-transformation initiatives. Ensure effective management and protection of company assets, equipment, facilities, technology, and operational resources. Monitor operational quality, safety, security, compliance, and service standards. Establish audit, inspection, quality-control, and operational-review processes where required. Work with senior leadership to develop annual operating plans, budgets, growth strategies, and organizational priorities. Support business expansion, new-site launches, new products or services, market entry, restructuring, and strategic operational initiatives. Evaluate operational risks and develop contingency plans, alternative processes, and recovery strategies. Maintain strong relationships with key customers, partners, suppliers, regulators, service providers, and other stakeholders. Ensure confidentiality and appropriate protection of operational, commercial, financial, employee, customer, and strategic information. Monitor industry trends, market developments, emerging technologies, operational best practices, and competitive practices. Identify opportunities to improve operational efficiency, profitability, service quality, productivity, scalability, customer satisfaction, and organizational performance. Contribute to continuous improvement of business operations, workforce performance, process efficiency, cost management, risk control, service delivery, and long-term organizational growth. Qualifications Bachelor's degree in Business Administration, Operations Management, Management, Supply Chain Management, Engineering, or a related field. Master's degree in Business Administration (MBA), Operations Management, or a related discipline is advantageous. Significant experience in operations management, business operations, general management, or a related senior leadership position. Demonstrated experience managing multiple operational functions, departments, teams, projects, or business units. Strong knowledge of operational strategy, business processes, performance management, resource planning, cost control, and organizational development. Proven experience developing and implementing operational strategies, policies, procedures, KPIs, and performance-improvement programs. Strong financial understanding, including budgeting, forecasting, cost management, profitability analysis, and resource allocation. Excellent leadership, team-management, coaching, mentoring, delegation, and organizational-development skills. Strong analytical, strategic-thinking, problem-solving, decision-making, and risk-management abilities. Excellent communication, negotiation, presentation, stakeholder-management, and interpersonal skills. Strong understanding of process improvement methodologies, operational excellence, Lean, Six Sigma, or similar approaches is advantageous. Proficiency in Microsoft Office, particularly Excel, Power Point, Word, and Outlook. Familiarity with ERP, CRM, business intelligence, workflow-management, operational reporting, and other enterprise systems is advantageous. Strong knowledge of compliance, risk management, health and safety, quality management, and business-continuity principles. Experience managing suppliers, contractors, service providers, strategic partners, and external stakeholders is advantageous. Strong understanding of workforce planning, organizational structures, talent development, and performance-management practices. Ability to analyze operational data, identify performance trends, and convert insights into practical business improvements. Experience leading organizational change, digital transformation, process automation, restructuring, or business-expansion initiatives is advantageous. Ability to manage complex operations, competing priorities, tight deadlines, operational disruptions, and high-pressure situations. Relevant professional qualifications in operations management, supply chain, project management, Lean Six Sigma, or business management are advantageous. Strong ability to work effectively with CEOs, executive leadership, department heads, managers, employees, customers, suppliers, regulators, and other stakeholders. Professional, strategic, accountable, decisive, commercially aware, proactive, adaptable, and results-oriented. Strong commitment to operational excellence, business performance, cost efficiency, service quality, employee development, risk management, customer satisfaction, scalability, and continuous improvement.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>HOP Team Leader </strong></p><br><br> <p>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground.</p><br><br> <p>We’re looking for a <strong>HOP Site Team Leader</strong> to join our <strong>Dubai </strong>team. In this role, you’ll help us support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, and tightly controlling inventory, and minimising all wastage. The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues, ensuring at all times that the tasks they are completing and delegating are done in a safe, legal, and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively delivering operational excellence. </p><br><br> <strong>What You’ll Be Doing</strong> <p>You’ll be joining the Deliveroo HOP team. Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes – from the weekly shop to a last-minute dinner party or a late-night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed. The team behind Deliveroo HOP is building a network of stores across London, the UK, and International markets like the UAE. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000-strong rider network completing all deliveries. We’re looking for people with exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation – we’re only just getting started!</p><br><br> <p>Here’s what your day-to-day might look like:</p><br><br> <ul> <li> <p>Lead your respective team, working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!</p><br><br> </li> <li> <p>Supervise that all orders are picked efficiently and accurately meeting time targets. This includes overseeing the adherence to packaging SLAs and quality assurance of each order to maximise customer satisfaction.</p><br><br> </li> <li> <p>Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.</p><br><br> </li> <li> <p>Communicate professionally and effectively with our Deliveroo riders.</p><br><br> </li> <li> <p>Effectively operate and oversee the dispatch order, ensuring the accurate handling of orders to riders and minimising mistakes.</p><br><br> </li> <li> <p>Ensure all deliveries are handled in line with company expectations and policies, driving adherence to temperature regulations whilst ensuring stock is replenished in an efficient and organised way. Maintain inventory accuracy and stock rotation accordingly. Complete the claims process daily where appropriate.</p><br><br> </li> <li> <p>Complete stock counts as per company policy with a keen eye for inventory management.</p><br><br> </li> <li> <p>Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.</p><br><br> </li> <li> <p>Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.</p><br><br> </li> <li> <p>Maintain good relations to uphold Deliveroo’s positive reputation with all external parties. E.g. neighbours, landlords, contractors etc.</p><br><br> </li> <li> <p>Complete H&amp;S checks and ensure that employees diligently adhere to company policies and procedures throughout their shifts.</p><br><br> </li> <li> <p>Supervise accurate timekeeping, ensuring team members appropriately record their shifts, take breaks as per policy, and adhere to working time directive requirements.</p><br><br> </li> </ul> <strong>What You’ll Need to Thrive</strong> <p>Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:</p><br><br> <ul> <li> <p>Previous experience in a similar environment (FMCG, retail, warehouse, last mile) is preferred but not essential</p><br><br> </li> <li> <p>Strong hands-on mentality and detail-oriented</p><br><br> </li> <li> <p>Comfortable working in a fast-paced environment</p><br><br> </li> <li> <p>Proven track record of consistently hitting KPI targets (e.g. pick times)</p><br><br> </li> <li> <p>Track record of attendance, punctuality, and reliability</p><br><br> </li> <li> <p>Demonstrated leadership and experience training other associates</p><br><br> </li> <li> <p>Ability to run shifts on their own</p><br><br> </li> <li> <p>Contribute to a positive working environment</p><br><br> </li> <li> <p>Good communication skills and a good proficiency in both written and spoken English</p><br><br> </li> <li> <p>Right to work in the UAE</p><br><br> </li> </ul> <strong>Why Join Us?</strong> <p>At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.</p><br><br> <p>We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:</p><br><br> <p> Solve meaningful problems at real scale<br>Work on a complex, always-on marketplace that impacts millions every day.</p><br><br> <p> See your impact, fast<br>Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.</p><br><br> <p> Grow through challenge and ownership<br>Take on big, ambiguous problems and accelerate your career with strong support.</p><br><br> <p> A culture built for builders<br>High standards, collaboration, flexible working and continuous learning.</p><br><br> <p>We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.</p><br><br> <strong>Our Global Structure</strong> <p>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p><br><br> <strong>Diversity, Equity and Inclusion</strong> <p>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.</p><br><br> <p>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p><br><br> <p>If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.</p><br><br> <p>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!</p><br><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To take responsibility as the Public Sector Head for the development and execution of the business strategy for Public Sector clients across the Middle East &amp; Africa (MEA) region. This role is focused on achieving client acquisition and revenue targets by driving strategic dialogue with key government entities, originating and executing business opportunities, and positioning Citi as the premier financial partner in the region's economic transformation and development agenda.</p><br><br><ul><li><p>Develop and strengthen trusted relationships with senior officials, particularly at the Ministerial and Head-of-State level, across both Middle Eastern and African sovereign institutions, to sustain strategic dialogue and drive business.</p><br><br></li><li><p>Originate and monetize business opportunities across Citi's entire product portfolio, including fixed income, equity, derivatives, structured products, FX, treasury and trade solutions, and sustainable finance instruments.</p><br><br></li><li><p>Drive thought leadership and content relevant to the strategic objectives of MEA public sector clients, focusing on areas such as economic diversification, infrastructure development, privatization, digital transformation, and regional integration.</p><br><br></li><li><p>Lead Public Sector initiatives that progress the franchise's objectives, performance, and market leadership across the MEA region.</p><br><br></li><li><p>Lead and mentor junior staff to develop their banking skill set and public sector knowledge across both sub-regions.</p><br><br></li></ul><br><p><b>Key Responsibilities</b></p><br><br><ul><li><p>Achieve sustainable revenue growth across the portfolio of public sector accounts in the Middle East &amp; Africa, with accountability for both sub-regional P&amp;L performance.</p><br><br></li><li><p>Implement strategic calling plans to ensure business development is pursued across the entire MEA client base, with a focus on key sovereign, state-related, and development finance entities in both the GCC, Levant, emerging Middle East and African markets.</p><br><br></li><li><p>Originate business opportunities by leveraging Citi's full product suite to support national development plans, strategic projects, and regional integration initiatives — including infrastructure financing, sovereign bond issuances, privatizations, and public-private partnerships.</p><br><br></li><li><p>Work with product partners to structure viable, scalable, and cost-effective client solutions that align with the region's financing needs for major infrastructure, diversification, and climate-resilience projects across MEA.</p><br><br></li><li><p>Develop and execute local currency financing solutions for African sovereign and DFI clients, helping to de-risk hard currency debt exposure and support domestic capital market development.</p><br><br></li><li><p>Engage proactively with Middle East major sovereign wealth funds and public pension funds on asset monetization, co-investment, and advisory mandates — including infrastructure allocations, private credit, and cross-border investment strategies.</p><br><br></li><li><p>Work with Independent Risk to manage the portfolio and individual client risk, achieving targeted risk-adjusted returns, particularly in the context of sovereign credit across both the Middle East and Africa's diverse credit landscape.</p><br><br></li><li><p>Develop deep industry and segment specialization relevant to the MEA region's evolving economic landscape, including expertise in African Continental Free Trade Area (AfCFTA) implications and GCC economic diversification.</p><br><br></li><li><p>Represent the Bank and the Public Sector franchise at public forums, including regional economic summits, investment conferences, and multilateral development bank convenings across MEA, serving as a subject matter expert.</p><br><br></li><li><p>Build and maintain a strong network across African Development Finance Institutions (DFIs), multilateral organizations (AfDB, IFC, World Bank), and key African sovereign entities to originate cross-border opportunities.</p><br><br></li></ul><br><p><b>Candidate Specification</b></p><br><br><p><b>Knowledge / Experience</b></p><br><br><ul><li><p>Extensive client interaction at senior levels within government and public sector entities across both the Middle East and Africa.</p><br><br></li><li><p>Full knowledge of the entire suite of Citi’s products and a strong corporate finance mindset, with demonstrated experience in sovereign advisory, debt capital markets, structure funding and sustainable finance.</p><br><br></li><li><p>Proven track record of deal origination, structuring, and execution in emerging markets, with specific experience in both Middle East and African markets strongly preferred.</p><br><br></li><li><p>Consistent history of delivering on revenue and budget targets across a geographically diverse and complex client portfolio.</p><br><br></li><li><p>Strong credit skills and experience, particularly with sovereign credits across the Middle East and Africa's varied credit spectrum — from investment-grade GCC sovereigns to frontier African markets.</p><br><br></li><li><p>Deep geographic and cultural awareness and understanding of operating across the MEA region, including sensitivity to the distinct political, regulatory, and business environments in both sub-regions.</p><br><br></li><li><p>Understanding of Development Finance Institutions (DFIs), multilateral development banks (MDBs), and their evolving role in the MEA region, including the African Development Bank, IFC, and regional DFIs.</p><br><br></li><li><p>Familiarity with Africa's infrastructure financing landscape, sovereign bond markets, and the AfCFTA's implications for cross-border trade and investment flows.</p><br><br></li></ul><p><b>Qualifications</b></p><br><br><ul><li><p>Master's degree, MBA, or equivalent from a leading institution.</p><br><br></li><li><p>15+ years of Corporate Banking and/or Development Finance experience, with meaningful exposure to both Middle Eastern and African markets.</p><br><br></li><li><p>Prior experience dealing with public sector institutions in Middle East and Africa, with strong preference for candidates with demonstrated coverage of sovereign, SWF, and DFI clients across Middle East and African sovereign and DFI clients.</p><br><br></li><li><p>Business SCO credentials (or similar from another global financial institution).</p><br><br></li><li><p>Solid network of contacts and access across the Middle East and key African financial centers (e.g., Nairobi, Lagos, Cairo, Johannesburg, Abidjan).</p><br><br></li><li><p>Fluency in English is required. Fluency or professional proficiency in Arabic is a significant advantage. Working knowledge of French is an additional asset given Francophone Africa coverage.</p><br><br></li><li><p>The position will be based in either Dubai or Riyadh, with regular travel across the MEA region.</p><br><br></li></ul><p><b>Development Value</b></p><br><br><ul><li><p><b>Senior Exposure:</b> Exposure to Senior Management and Senior Bankers throughout Citi's extensive global and MEA network, including country CEOs and regional leadership.</p><br><br></li><li><p><b>World-Class Skills:</b> Opportunity to develop world-class, broad-based banking and client relationship skills across one of the world's most dynamic and strategically important emerging market corridors.</p><br><br></li><li><p><b>Complex Environment:</b> Opportunity to work in a large and complex organization with a demanding customer base spanning Middle East sovereigns, SWFs, African DFIs, and multilateral institutions in a challenging and dynamic environment.</p><br><br></li><li><p><b>Risk Expertise:</b> Gain deep experience and insight into the risks and associated mitigation strategies in dealing with the Public Sector across the full MEA spectrum.</p><br><br></li><li><p><b>Multicultural Environment:</b> Exposure to an open and multicultural working environment spanning diverse cultures, languages, and regulatory frameworks across the Middle East and Africa.</p><br><br></li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Institutional Banking<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Corporate Banking<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>The mission and activities described below are not exhaustive and may evolve to better suit the needs of Keolis </span><span>MHI.</span></span></p><br> <p><span><strong><span>KEY RESPONSIBILITIES&nbsp;</span></strong></span></p><br> <span>Strategic</span> <ol> <li><span>Maintaining the Asset Configuration Change Application Register.</span></li> <li><span>Provide bi-weekly statistics on ACCAs to the Maintenance Quality Assurance Manager.</span></li> <li><span>Participate to the development and support the implementation of the paperless ACCA process.</span></li> <li><span>Liaise and interface with the Configuration Change Sponsors to ensure the ACCAs are completely in a timely manner.</span></li> <li><span>Identify areas for Change Management process improvements.</span></li> <li><span>Ensure compliance with internal processes and procedures, including Engineering &amp; Maintenance procedures.</span></li> <li><span>Perform and carry out other duties as instructed / directed by the Maintenance Quality Assurance Manager and Head of System Assurance.</span></li> <li><span>Ensure compliance with the Keolis-MHI Management System and all relevant business.</span></li> <li><span>processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</span></li> <li><span>Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.</span></li> <li><span>Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.</span></li> <li><span>Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.</span></li> <li><span>Support the long-term integrity and governance of asset configuration management by ensuring the Asset Configuration Change Application (ACCA) process is consistently applied, controlled, and auditable across the Maintenance and MILS functions.</span></li> <li><span>Act as a key strategic enabler for system assurance by ensuring all configuration changes are properly captured, assessed, and documented, thereby supporting safe, reliable, and compliant rail operations.</span></li> <li><span>Contribute to the continuous improvement of Change Management frameworks, including the development, standardization, and implementation of enhanced or paperless ACCA processes in line with organizational transformation objectives.</span></li> <li><span>Provide management-level visibility and decision support through structured reporting, trend analysis, and bi-weekly ACCA statistics to enable informed planning, prioritization, and risk-based decision-making.</span></li> <li><span>Support the organization’s Integrated Management System (IMS) by ensuring alignment between Engineering, Maintenance, Quality, and Safety requirements when configuration changes are proposed and implemented.</span></li> <li><span>Proactively identify systemic gaps, risks, and improvement opportunities within the configuration and engineering change processes, and recommend corrective or preventive actions to management.</span></li> <li><span>Strengthen regulatory, contractual, and internal compliance assurance by ensuring that configuration change governance supports audit readiness, safety assurance, and lifecycle asset management obligations.</span></li> <li><span>Enable transition and adoption of digital and paperless change management processes.</span></li> <li><span>Strengthen organizational compliance with Engineering Change Management requirements.</span></li> <li><span>Support data-driven decision-making by ensuring availability of accurate ACCA information.</span></li> <li><span>Contribute to the effectiveness of the Integrated Management System (IMS).</span></li> <li><span>Support organizational objectives related to safety assurance, quality, and operational excellence.</span></li> <li><span>In liaison with the Learning and Development Department, develop and maintain training and assessment regimes for Asset Configuration Change Application.</span></li> <li><span>Implement systems to ensure the timely reporting and effective investigation of accidents and incidents, ensuring that lessons learnt are captured and used in the continuous improvement process.</span></li> <li><span>Maintain KPI’s on safety performance and produce management reports in order to analyse trends and recommend improvements.</span></li> <li><span>Ensure each workplace satisfies the local and international standards for health, safety and welfare requirements.</span></li> <li><span>Review and monitor prevention and precautions in risk registers and/or hazard logs for adequate control of, exposure to hazardous substances, and danger from flammable, explosive, electrical, noise, radiation and manual handling risks.</span></li> <li><span>Ensure all new starters receive a full departmental induction and all necessary training for them to become competent in their role within their probation period in conjunction with the Training Department.</span></li> <li><span>Review con-conformances raised against the department regularly and assign resource to close out overdue non-conformances (NCs) within agreed timescales.</span></li> <li><span>Lead, manage and motivate the team, including coaching departmental supervisors or team leaders.</span></li> <li><span>Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans.</span></li> <li><span>Undertake on-call duties as per roster and report notifiable incidents to department leads, Key stakeholders, Regulatory agencies and QHSE Director (where required).</span></li> <li><span>Comply with all Keolis-MHI SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures.</span></li> <li><span>Perform and carry out other duties as instructed / directed by the Head of System Assurance.</span></li> <li><span>Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy. To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational QHSE responsibilities.</span></li> </ol> <span>Financial</span> <ol> <li><span>Ensure Contractual KPIs are met and a plan is in place to meet the annual targets.</span></li> <li><span>Ensure functional team expenditure is sanctioned and approved by </span><span>Head of System Assurance</span><span> &amp; QHSE Director.</span></li> <li><span>Ensure accuracy and integrity of ACCA-related data that may support performance, financial, and asset reporting.</span></li> <li><span>Prevent rework, errors, or non-compliance that could result in additional cost or operational risk.</span></li> </ol> <span>Stakeholder / Customer </span> <ol> <li><span>Arrange and lead on key H&amp;S Topic with internal and external stakeholders.</span></li> <li><span>Prepare material for quarterly stakeholder meetings and ensure material.</span></li> <li><span>Lead on all key communications and committees related to scope of role.</span></li> <li><span>Liaise with Configuration Change Sponsors to ensure ACCAs are completed accurately and within agreed timelines.</span></li> <li><span>Interface with Engineering, Maintenance, MILS, and Quality teams to ensure alignment on configuration change requirements.</span></li> <li><span>Communicate ACCA status and statistics to the Maintenance Quality Assurance Manager.</span></li> </ol> <p><strong><span>Operational </span></strong></p><br> <ol> <li><span>Ensure all Risk Assessments related to the O&amp;M contract are in place and up to date.</span></li> <li><span>Support departments in the development of operational plans for key events.</span></li> <li><span>Develop operational safety contingencies and plans for safety related issues.</span></li> <li><span>Ensure key areas of responsibility are managed relating to the H&amp;S annual strategy.</span></li> <li><span>Maintain and update the Asset Configuration Change Application (ACCA) Register.</span></li> <li><span>Provide bi-weekly ACCA statistics and performance reports.</span></li> <li><span>Ensure compliance with internal procedures, Engineering and Maintenance processes.</span></li> <li><span>Support implementation and operation of the paperless ACCA process.</span></li> <li><span>Identify and report opportunities for process and system improvements.</span></li> <li><span>Perform additional duties as directed by the Maintenance Quality Assurance Manager or Head of MILS.</span></li> </ol> <p><strong><span>Capability / People </span></strong></p><br> <ol> <li><span>Lead and manage all direct reports and set annual objectives in line with organisational and departmental objectives.</span></li> <li><span>Ensure all team members attendance is monitored in line with company policy.</span></li> <li><span>Ensure all Team members have an Individual Personal Development Plan.</span></li> </ol> <p><strong><span>Min. qualifications </span></strong></p><br> <p><strong><span>Min.</span></strong></p><br> <p><strong><span>Required</span></strong></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We're looking for a detail-oriented and analytical Quantity Surveyor to join our growing team in Abu Dhabi, United Arab Emirates. In this role, you will play a crucial part in managing costs, administering contracts, and ensuring financial control across construction projects. You will work collaboratively with project managers, engineers, architects, and stakeholders to deliver accurate cost estimates, comprehensive financial analysis, and transparent reporting. Your expertise in quantity surveying, combined with your organized approach and problem-solving abilities, will directly contribute to project profitability and stakeholder satisfaction while maintaining strict adherence to contractual obligations and UAE regulatory standards.</p><br><ul><li>Develop and manage detailed cost estimates, budgets, and financial forecasts for construction projects, ensuring accuracy and alignment with project objectives</li><li>Conduct thorough quantity takeoffs and cost analysis using quantity surveying software and tools, translating technical drawings and specifications into actionable financial data</li><li>Administer contracts with precision, managing variations, claims, and procurement oversight while maintaining transparency with all stakeholders</li><li>Analyze project performance against budgeted costs and deliver regular financial reporting to management and clients, providing insights for cost optimization</li><li>Perform comprehensive risk assessment and develop mitigation strategies related to project costs, contractual obligations, and market fluctuations</li><li>Manage vendor and supplier relationships strategically, negotiate competitive pricing, and optimize procurement processes to maximize value</li><li>Ensure full compliance with UAE construction standards, Abu Dhabi building codes, and all applicable regulatory requirements</li><li>Collaborate effectively with project teams to identify and implement cost-effective solutions without compromising quality or schedule integrity</li><li>Prepare detailed project documentation, including cost reports, valuations, financial statements, and variation orders with clear supporting documentation</li><li>Review and analyze tender documents, specifications, and drawings to ensure accuracy, completeness, and alignment with project scope</li><li>Monitor project cash flow meticulously and provide forecasting analysis to support strategic financial planning and resource allocation</li><li>Identify opportunities for value engineering and cost savings while maintaining project quality standards</li><li>Communicate complex financial information clearly to diverse audiences, including clients, contractors, and internal stakeholders</li></ul><br>Qualifications<br><p>**Required Qualifications:**</p><br><ul><li>Minimum 5-10 years of professional quantity surveying experience in construction projects, with demonstrated success in cost management and financial control</li><li>Advanced expertise in cost estimation, budgeting, financial analysis, and modeling</li><li>Comprehensive knowledge of contract administration, procurement processes, and variation/claims management</li><li>Strong understanding of construction methodologies, building codes, industry standards, and best practices</li><li>Proficiency with quantity surveying software platforms (Bluebeam, Touchplan, Primavera, or similar tools)</li><li>Advanced Microsoft Excel skills with strong data analysis, modeling, and reporting capabilities</li><li>Demonstrated experience with construction projects in the Middle East, with specific knowledge of UAE and Abu Dhabi market conditions</li><li>In-depth knowledge of UAE construction regulations, Abu Dhabi building standards, and local compliance requirements</li><li>Expertise in risk assessment, cost control, value engineering, and financial forecasting</li><li>Excellent communication and stakeholder management abilities with the capacity to present complex financial information clearly</li><li>Detail-oriented mindset with exceptional organizational and time management skills</li><li>Strong analytical capabilities with the ability to interpret complex financial data, identify trends, and make data-driven recommendations</li><li>Professional quantity surveying certification (RICS, AIQS, or equivalent recognized credential)</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Familiarity with FIDIC contract conditions and international contract standards</li><li>Project management certification or equivalent professional credential</li><li>Experience with Building Information Modeling (BIM) and integrated project delivery methodologies</li><li>Background in claims management, dispute resolution, and contract negotiation</li><li>Experience working with multinational construction firms on large-scale projects</li><li>Knowledge of project controls, scheduling, and earned value management</li><li>Experience with variation and claims documentation in complex contractual environments</li><li>Strong negotiation and interpersonal skills with proven ability to build collaborative relationships</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JLL empowers you to shape a brighter way</b>.&nbsp;&nbsp;</p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people&nbsp;and empowering them to&nbsp;thrive, grow meaningful careers and to find a place where they belong.&nbsp; Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.&nbsp; &nbsp;</p><br><p>We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.</p><br><p>If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!</p><br><p><b>Role Purpose </b></p><br><p>The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting &amp; event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.</p><br><p><b>What this job involves</b></p><br><ul><li>Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience</li><li>Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries</li><li>Receive, direct and relay telephone, email and other queries via front of house</li><li>Greet, assist and direct candidates/new hires/visitors and the general public appropriately</li><li>Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised</li><li>Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail</li><li>Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations</li><li>Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured</li><li>Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces</li><li>High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers</li><li>Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events</li><li>Provide timely, accurate &amp; personalized response to meetings and events enquiries</li><li>Work flexibly in different settings as part of a the team</li><li>Coordinate the daily updating of room booking displays in line with local/regional processes</li><li>Play a key part in supporting onsite space audits and walk-the-store processes</li><li>Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks</li></ul><p><b>Every day is different, and in all these activities, we’d encourage you to show your ingenuity. </b></p><br><p><b>Sounds like you? To apply you need to be / have:</b></p><br><ul><li>Experience in reception, concierge or related field</li><li>Previous catering or hospitality experience is&nbsp;desirable</li><li>Excellent people skills and ability to interact with a wide range of client staff and demands</li><li>Previous experience of working within a high profile corporate environment</li><li>Facilities Management exposure would be beneficial</li><li>Fluency in English and local language</li><li>Strong PC literacy and proven ability to manage daily activities using various systems.</li><li>Very high attention to detail</li><li>Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.</li><li>Ability to maintain professionalism at all times and be an ambassador of the team.</li><li>Be an excellent team player with the want to go above and beyond for each other</li></ul><p><b>What you can expect from us </b></p><br><ul><li>You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</li><li>Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</li><li>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...</li></ul><p>Apply today at jll.com/careers.</p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p><b>Job Tags:</b></p><br>Hiring<p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.&nbsp; We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're&nbsp;pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our <span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.&nbsp; If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our <span>Contact Us</span> page &gt; I want to work for JLL.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)&nbsp;</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.<br>You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>We are looking for experienced Senior Data Center Engineers/Technicians to join our Infrastructure Operations team as technical leads within Data Center Operations (DCO). As a Senior Data Center Engineer/Technician, you will serve as a subject matter expert (SME) and escalation point for complex infrastructure issues including hardware, fiber, networking, and related systems. You will mentor junior technicians, drive process improvements, and take ownership of operational excellence across your site or shift. You will independently resolve the most complex infrastructure issues and lead cross-functional troubleshooting efforts to minimize customer impact.<br>Key job responsibilities<br>Safety<br>- Champion and enforce the highest safety standards; drive a world-class safety culture across the team.<br>- Lead safety initiatives, projects, and audits to foster continuous improvement in safety performance.<br>- Adhere to all DC safety protocols during red zone (RZ) and floor operations; coach others on compliance.<br>- Conduct safety inspections, identify hazards, and implement corrective actions to maintain site compliance standards.<br>- Mentor team members on safe work practices and serve as a safety role model.<br>Data Center Operations (DCO)<br>- Diagnose and resolve complex hardware, network, and infrastructure problems with minimal supervision.<br>- Serve as the primary escalation point for issues.<br>- Troubleshoot events within internal Service Level Agreements (SLAs) and drive resolution of high-severity incidents.<br>- Perform advanced root cause analysis (RCA) of equipment failures and document findings to prevent recurrence.<br>- Manual handling and lifting of equipment up to 18 kg may be required (weight limits in accordance with regulations).<br>- Ability to work at heights as required by operational tasks.<br>- Perform and oversee a full range of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties.<br>- Develop, review, and improve Standard Operating Procedures (SOPs) and runbooks to enhance operational efficiency.<br>- Train and mentor junior technicians on troubleshooting methodologies, tools, and best practices.<br>Scope &amp; Decision-Making<br>- Operate across multiple process paths within the DCO team, applying deep technical knowledge to independently determine the correct course of action — including non-standard situations requiring judgment and deviation from established procedures.<br>- Make real-time operational decisions that balance speed, safety, and quality.<br>- Work is reviewed periodically by supervision; expected to operate with significant autonomy on day-to-day tasks.<br>Communication &amp; Collaboration<br>- Communicate clearly and effectively via tickets, SIMs, task tracking entries, write-ups, and post-incident reviews.<br>- Lead team meetings, present operational updates to leadership, and represent DCO in cross-functional discussions.<br>- Collaborate with partner teams (DCEO, Security, Logistics, Engineering) to resolve complex issues and drive improvements.<br>Impact &amp; Process Improvement<br>- Deliver work that directly impacts site-level and cluster-level metrics including ticket resolution, decom throughput, SLA adherence, and safety compliance.<br>- Identify, propose, and implement process improvements that drive operational excellence within DCO workflows.<br>- Own and track improvement initiatives from ideation through execution and measurement.<br>Technical Leadership &amp; Mentorship<br>- Serve as a technical mentor and on-the-job trainer for junior technicians and new hires.<br>- Lead shift operations in the absence of a manager or site lead; act as the point of contact for escalations.<br>- Support onboarding and certification of new team members through structured training and knowledge transfer.<br>Shift &amp; On-Call<br>- Must be able to support shift-based schedules including nights, weekends, and on-call rotations as required by operational needs.<br>About the team<br>Diverse Experiences<br>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br>Why AWS?<br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>Inclusive Team Culture<br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br>Mentorship &amp; Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br>- High School or equivalent diploma<br>- Experience in computer networking<br>- Speak, write, and read fluently in English, and have the ability to take direction in English<br>- Experience with computer hardware troubleshooting and repair, including server, storage, and networking equipment<br>- Bachelor's degree in IT, computer science or equivalent<br>- Experience in a data center or other critical environment<br>- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings<br>- Proficiency in Linux operating systems and command-line troubleshooting<br>- Experience with network protocols and fiber optic infrastructure<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.&nbsp;&nbsp;</p><br><p>You’ll be working as a Consultant role, responsible for collaborating on insights /delivery for Oman/Kuwait/Qatar clients</p><br><br>Job Description<br><p>Responsibilities</p><br><ul><li>Serve as the relationship owner within Customer Success to manage client relationship and execute critical communications​.</li><li>- Responsible for identifying relevant stakeholders at Client (e.g., respective decision makers for service model, JBP, NPS, contract renewal)​</li><li>-Work closely with the AD to develop strategic direction and service strategy to advance client’s priorities through JBPs and drive improved, measurable satisfaction with NIQ​ ​</li><li>- Leads JBP process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of JBP and customer ways of working, and collaborating with other CS functions to incorporate analytic and data quality elements into JBP​</li><li>Lead QBO and Client Review process, focusing on service delivery and ROI elements, showcasing outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining JBP to align with customer priorities and objectives​</li><li>Lead and own NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized​</li><li>-Responsible for consulting and service model elements for master contract renewal, proposal/RFP building process, and creation/delivery of client presentations​</li><li>-Build deep expertise and empathy for Customer’s business and associated needs​</li><li>-Build meaningful relationships across multiple client divisions and develop a trusted advisor partnership with the key customer stakeholders​​</li><li>Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as 'incremental offerings', and guide/ coach Industry Insights team to identify, create, and convert opportunities to incremental sales through strong client relationships ​</li><li>Create value through leveraging existing NIQ tools to advance Customer business objectives through strategic Thought Leadership and flawless execution​</li><li>Identify opportunities for increased partnership and elevate those opportunities to organizational partners​ ​</li><li>Facilitate a clear day-to-day and strategic two-way communication between NIQ and Customers​</li><li>Serve as the SPOC for coverage, quality, delivery, servicing, and technical issues escalation from Industry Insights, Customer Service, and/or Operations/Data Science, and drive and coordinate internal cross-functional customer issue resolution and associated response​</li><li>Lead onboarding process and own the setup of client onboarding in collaboration with other CS functions​</li><li>&nbsp;Understand and be able to explain CPS usage (facts and fundamentals) to clients accurately and confidently, ​</li><li>&nbsp;Be able to bring insights from CPS (especially to create CPS sales opportunities for other markets if the client is at HQ, also responsible for an NIQ market with CPS, where they are not purchasing CPS from NIQ)​</li></ul><br>Qualifications<br><p>1-2 years of experience in the CPG industry and/or related sales, category management, market research​</p><br><p>- Prior experience with NIQ (or similar) solutions preferred ​Analytics space, including POS/Panel data ​</p><br><p>- Strong knowledge of the CPG industry and client organizations ​​</p><br><p>-​ Consultative client skills and innovative problem-solving skills ​​</p><br><p>- Proven experience in successfully leading complex client relationships ​​</p><br><p>- Proven track record of building client engagement ​​</p><br><p>- Experience building relationship and consensus with clients ​​</p><br><p>- Ability to successfully influence and negotiate with clients, colleagues, and Executives/management​</p><br><p>- Ability to write and deliver effective proposals and presentations ​​</p><br><p>- Proven and quantifiable overachievement of revenue, sales and profitability objectives; strong pipeline management skills with a track record of predictability and consistency ​​</p><br><p>- Proven skills managing selling cycles from four week to six ​</p><br><p>-&nbsp; Bachelors degree</p><br><br>Additional Information<br><p><strong>Our Benefits</strong></p><br><ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul><p>NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/</p><br> <p><strong>About NIQ</strong></p><br><p>NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.</p><br><p>For more information, visit NIQ.com</p><br><p>Want to keep up with our latest updates?</p><br><p>Follow us on:&nbsp;LinkedIn&nbsp;|&nbsp;Instagram&nbsp;|&nbsp;Twitter&nbsp;|&nbsp;Facebook</p><br> <p><strong>Our commitment to Diversity, Equity, and Inclusion</strong></p><br><p>At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.&nbsp;&nbsp;All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.&nbsp;We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.&nbsp;To learn more about our ongoing efforts in diversity and inclusion, please visit the&nbsp;https://nielseniq.com/global/en/news-center/diversity-inclusion</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Code: </strong>348/001/456<br><strong>Industry: </strong>Water Treatment<br><strong>Department:</strong> After-Sales – Operations &amp; Maintenance<br><strong>Reports To:</strong> After-Sales Manager / O&amp;M Manager<br><br>We are seeking an experienced <strong>Operations &amp; Maintenance Engineer </strong>to oversee the complete lifecycle management of Sewage Treatment Plants (STPs) and Pumping Stations across various sites. The role is responsible for ensuring continuous, efficient, and compliant plant operations through technical leadership, team management, process optimization, maintenance planning, and stakeholder coordination.<br>The ideal candidate will be a proactive professional capable of delivering operational excellence while maintaining high standards of safety, quality, and regulatory compliance. This Operations &amp; Maintenance Engineer Job in Sharjah requires strong technical knowledge of wastewater treatment processes, plant equipment, preventive and corrective maintenance, and O&amp;M operations.<br><br><ul><li>Oversee the daily operations of Sewage Treatment Plants (STPs) and Pumping Stations, including biological, mechanical, civil, electrical, instrumentation, and chemical treatment processes.</li><li>Ensure continuous plant operations within design parameters and maintain compliance with municipality regulations and applicable environmental standards.</li><li>Monitor real-time process performance data, identify deviations, and implement corrective actions to optimize plant efficiency and output quality.</li><li>Supervise water quality testing and laboratory analysis to ensure treated effluent meets required discharge standards and permits.</li><li>Evaluate and optimize chemical dosing systems, including coagulants, disinfectants, and other treatment chemicals.</li><li>Conduct regular process audits, monitor energy consumption, and implement improvements to enhance efficiency and reduce operational costs.</li><li>Oversee the safe and compliant handling, storage, and disposal of sludge and chemical by-products.</li><li>Develop, implement, and continuously improve preventive maintenance (PM) schedules for plant equipment, including pumps, blowers, surface aerators, motors, control panels, PLC panels, MCC panels, instrumentation, SCADA systems, and civil structures.</li><li>Manage corrective maintenance activities and ensure rapid resolution of equipment breakdowns to minimize plant downtime.</li><li>Plan and supervise major overhauls, equipment replacements, and capital maintenance works in coordination with clients and relevant stakeholders.</li><li>Maintain an accurate asset management register, including equipment history, maintenance records, and warranty information.</li><li>Ensure calibration and functional testing of critical instrumentation, meters, and control systems according to prescribed schedules.</li><li>Coordinate and supervise specialist subcontractors and third-party service providers for maintenance activities.</li><li>Assess and prioritize maintenance work orders based on criticality and operational impact.</li><li>Lead, supervise, and mentor the O&amp;M team, including Senior Operators, Mechanical and Electrical Technicians, Operators, and Support Staff across assigned sites.</li><li>Allocate daily tasks, monitor attendance, coordinate shift planning and leave management, and ensure effective manpower deployment across multiple sites.</li><li>Conduct performance evaluations, identify training requirements, and provide on-the-job coaching and mentoring to team members.</li><li>Manage emergency plans during excessive flows, rain, floods, environmental disasters, and natural calamities affecting pumping stations and treatment facilities.</li><li>Enforce compliance with all Health, Safety, and Environmental (HSE) policies, procedures, and statutory requirements.</li><li>Ensure compliance with Permit-to-Work (PTW), Lockout/Tagout (LOTO), and confined space entry procedures.</li><li>Investigate incidents, near-misses, and unsafe conditions and implement appropriate corrective and preventive actions.</li><li>Ensure the availability, proper use, and maintenance of Personal Protective Equipment (PPE) and safety tools.</li><li>Maintain environmental compliance regarding effluent discharge quality, chemical handling, waste management, and noise control.</li><li>Coordinate with the HSE team regarding safety concerns, PPE requirements, HSE visits, and inductions.</li><li>Maintain comprehensive documentation, including operational logs, maintenance records, incident reports, compliance reports, and laboratory results.</li><li>Prepare and submit daily, weekly, monthly, quarterly, and annual O&amp;M performance reports to clients and relevant authorities.</li><li>Develop and maintain Standard Operating Procedures (SOPs), emergency response plans, and operational manuals for critical plant systems.</li><li>Track and report Key Performance Indicators (KPIs), including plant availability, energy consumption, and treatment efficiency.</li><li>Ensure regulatory submissions, permit renewals, and inspection documentation are completed accurately and on time.</li><li>Serve as the primary technical point of contact for clients, municipality representatives, consultants, and regulatory bodies for O&amp;M-related matters.</li><li>Attend client coordination meetings, technical reviews, and site inspections and provide prompt, professional, and solution-oriented responses to queries and operational issues.</li><li>Maintain readiness to respond to emergency breakdowns, system failures, and critical incidents outside regular working hours when required.</li><li>Support clients in plant expansion, upgrade, and rehabilitation projects by providing technical and O&amp;M expertise.</li><li>Manage the procurement and inventory of spare parts, consumables, chemicals, and tools while maintaining appropriate stock levels.</li><li>Evaluate supplier performance and material quality and recommend suitable vendors.</li><li>Prepare material requisitions, technical specifications, and scopes of work for the procurement of equipment and services.</li><li>Monitor operational expenditure against approved O&amp;M budgets and identify cost-saving opportunities without compromising quality.</li><li>Maintain accurate records of procurement activities, material receipts, and inventory movements.</li><li>Design and deliver training programs for O&amp;M staff covering plant processes, equipment operation, safety procedures, and emergency response.</li><li>Identify individual and team skill gaps and support knowledge sharing, cross-training, succession planning, and new employee onboarding.</li><li>Participate in client visits, technical meetings, and sales presentations to support business development activities.</li><li>Provide technical and operational support to the sales team during proposal preparation, project discussions, and client interactions.</li><li>Identify and evaluate new business opportunities, potential projects, and service expansion areas.</li><li>Develop and maintain strong relationships with existing and prospective clients to support customer satisfaction and repeat business.</li><li>Coordinate with internal departments for the timely submission of quotations, technical proposals, and project documentation.</li><li>Conduct market research and competitor analysis to identify emerging opportunities and industry trends.</li><li>Assist in promoting services and capabilities to clients, consultants, and government entities.</li><li>Monitor ongoing projects and identify opportunities for additional services, upgrades, and Operations &amp; Maintenance contracts.</li></ul><br><br><ul><li>Bachelor's Degree in Mechanical, Electrical, Chemical, or Environmental Engineering, or an equivalent qualification.</li><li>Valid UAE driving licence.</li><li>Additional certifications in wastewater treatment, SCADA/PLC systems, or HSE management will be an advantage.</li><li>Strong knowledge of biological treatment processes, including Activated Sludge, MBR, MBBR, SBR, ASP, and FCR.</li><li>Strong knowledge of mechanical systems and electrical and instrumentation equipment used in water and wastewater treatment operations.</li><li>Proficiency in SCADA/PLC systems and Microsoft Office applications.</li><li>Solid understanding of Health, Safety, and Environmental regulations applicable to water and wastewater treatment operations.</li><li>Ability to read and interpret engineering drawings, P&amp;IDs, and technical specifications.</li><li>Strong leadership, communication, and interpersonal skills with the ability to manage diverse teams.</li><li>Excellent problem-solving, analytical, and decision-making skills, particularly when working under pressure.</li><li>High level of initiative, accountability, and commitment to delivering results.</li><li>Flexibility and availability to respond to site emergencies and client requirements outside normal working hours.</li></ul><br><br><em>Please visit our </em><strong><em>jobs</em></strong><em> page to check out our current list of jobs in UAE and across the world.</em><br><em>Follow us on </em><strong><em>LinkedIn</em></strong><em> and </em><strong><em>Facebook</em></strong><em> to stay updated regarding our upcoming opportunities.</em><br><em>Subscribe to our </em><strong><em>LinkedIn newsletter</em></strong><em> for weekly job updates.</em><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br><span>We are seeking an experienced <strong>Director, Digital Assets (DA) Risk</strong> to serve as the Group’s second-line risk Subject Matter Expert (SME) for Digital Assets. This role will lead the evolution of the <strong>Digital Assets Risk Management Approach (DARMA)</strong>, providing oversight, challenge, and expert guidance across key risk types including Reputational, Traded/Market, Treasury/Capital &amp; Liquidity, Operational, Technology, Cyber Security and Credit Risk. The successful candidate will help shape the Group's Digital Assets strategy, ensure compliance with regulatory expectations, and strengthen the risk framework governing Digital Asset activities.</span><br><b>Key Responsibilities</b> <br> <span>Strategy</span> </span><ul> <li><span>Influence the Group’s Digital Assets strategy, ensuring alignment with risk frameworks, policies, standards, risk appetite and governance requirements.</span></li> <li><span>Provide regulatory interpretation and risk assessments for Digital Asset initiatives, products and investments.</span></li> <li><span>Engage with industry stakeholders and emerging technologies to enhance risk understanding and support innovation.</span></li> <li><span>Assess risks associated with blockchain technologies, tokenomics and Digital Asset ecosystems, ensuring effective mitigation strategies.</span></li> </ul> <span>Business</span> <ul> <li><span>Guide the ongoing development of the Group’s Digital Assets Risk Management Approach (DARMA).</span></li> <li><span>Advise stakeholders on Digital Asset activities, client engagements and business initiatives within approved risk parameters.</span></li> <li><span>Support stress testing and scenario analysis related to Digital Asset exposures.</span></li> <li><span>Provide timely risk guidance to ensure compliance with legal, regulatory and internal requirements.</span></li> </ul> <span>Processes</span> <ul> <li><span>Oversee the identification, governance and effectiveness of processes within the Digital Assets Risk Management function.</span></li> <li><span>Review and challenge the Digital Assets risk profile and related control environment.</span></li> <li><span>Ensure appropriate oversight of risk management activities and reporting frameworks.</span></li> </ul> <br> <br> <span>People &amp; Talent</span> <ul> <li><span>Promote a culture of continuous learning, innovation and collaboration.</span></li> <li><span>Lead by example and foster an inclusive, high-performing team environment.</span></li> <li><span>Partner closely with risk and control stakeholders to strengthen risk awareness and accountability.</span></li> </ul> <span>Risk Management</span> <ul> <li><span>Lead Digital Assets risk assessments and provide expert challenge across key banking risk disciplines.</span></li> <li><span>Review and challenge enhanced due diligence assessments for Digital Asset clients, products, partnerships and investments.</span></li> <li><span>Evaluate blockchain platforms, Digital Asset infrastructure, custodians, exchanges, staking providers and related third-party arrangements.</span></li> <li><span>Oversee Digital Asset risk appetite considerations, monitoring, reporting and escalation of breaches where required.</span></li> <li><span>Drive the development of infrastructure and governance needed to support effective Digital Asset risk oversight.</span></li> </ul> <br> <br> <span>Governance</span> <ul> <li><span>Maintain governance forums and committee structures that provide effective oversight of the Group’s Digital Assets risk profile.</span></li> <li><span>Conduct regular effectiveness reviews of the risk control environment.</span></li> <li><span>Monitor emerging and evolving Digital Asset risks and assess management actions to address them.</span></li> <li><span>Ensure ongoing compliance with established risk frameworks and standards.</span></li> </ul> <span>Regulatory &amp; Business Conduct</span> <ul> <li><span>Champion the Group’s Values and Code of Conduct.</span></li> <li><span>Ensure adherence to all applicable laws, regulations and supervisory requirements.</span></li> <li><span>Proactively identify, escalate and resolve risk, conduct and compliance matters.</span></li> </ul> <br> <span>Key Stakeholders</span> <span>Internal</span> <ul> <li><span>Digital Assets Centre of Excellence</span></li> <li><span>Cluster Management Teams</span></li> <li><span>Business Heads</span></li> <li><span>Group and Country Risk Framework Owners (RFOs)</span></li> <li><span>Digital Assets SMEs</span></li> <li><span>Group Internal Audit</span></li> </ul> <br> <br><span>External</span> <ul> <li><span>Home and host regulators including the <strong>Prudential Regulation Authority (PRA)</strong> and <strong>Financial Conduct Authority (FCA)</strong></span></li> <li><span>External auditors</span></li> </ul> <br><b>Skills and Experience</b> <br><ul> <li><span>Digital Assets Risk Management</span></li> <li><span>Traded Risk</span></li> <li><span>Credit Risk</span></li> <li><span>Operational &amp; Cyber Security Risk</span></li> <li><span>Reputational Risk</span></li> <li><span>Compliance</span></li> <li><span>Treasury Risk</span></li> <li><span>Risk Governance and Frameworks</span></li> <li><span>Stakeholder Management and Influencing</span></li> <li><span>Programme and Project Management</span></li> </ul><br><b>Qualifications</b> <br><ul> <li><span>Strong academic background.</span></li> <li><span>Over 15 years' experience in banking or financial services with expertise in Capital, Liquidity, Traded and Credit Risk.</span></li> <li><span>Experience in emerging digital technologies and Digital Asset ecosystems.</span></li> <li><span>Strong knowledge of blockchain technologies, tokens, Central Bank Digital Currencies (CBDCs), stablecoins and cryptocurrencies.</span></li> <li><span>Proven understanding of Digital Asset risks across multiple risk types including Reputational, Traded/Market, Treasury/Capital &amp; Liquidity, Operational, Technology, Cyber Security and Credit Risk.</span></li> <li><span>Experience across banking, fintech and complex financial services environments.</span></li> <li><span>Strong risk management, governance and Board-level communication capabilities.</span></li> <li><span>Understanding of global regulatory and supervisory frameworks impacting Digital Assets.</span></li> <li><span>Excellent stakeholder management, communication and leadership skills.</span></li> <li><span>Experience preparing papers for senior leadership and governance committees.</span></li> </ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We're looking for an accomplished Senior Quantity Surveyor to join our dynamic team in Abu Dhabi, United Arab Emirates. In this pivotal role, you will take ownership of all quantity surveying functions for large-scale construction projects, delivering strategic cost management, comprehensive contract administration, and robust financial oversight. As a senior-level professional, you will lead a talented team of quantity surveyors, mentor junior staff, and serve as a key liaison between project management, clients, and contractors. Your analytical expertise, meticulous attention to detail, and collaborative approach will be instrumental in ensuring project profitability, stakeholder satisfaction, and strict adherence to contractual obligations.</p><br><ul><li>Develop and manage comprehensive cost estimates, budgets, and financial forecasts for complex construction projects valued at AED 50 million and above, ensuring accuracy and alignment with project objectives</li><li>Conduct detailed quantity takeoffs and cost analysis using advanced quantity surveying software and tools, translating technical drawings and specifications into actionable financial data</li><li>Administer contracts with precision, managing variations, claims, and procurement oversight while maintaining transparency with all stakeholders</li><li>Analyze project performance against budgeted costs and deliver regular financial reporting to senior management and clients, providing actionable insights for cost optimization</li><li>Lead, mentor, and develop a team of quantity surveyors, fostering a culture of excellence, professional growth, and adherence to company standards and best practices</li><li>Perform comprehensive risk assessment and develop mitigation strategies related to project costs, contractual obligations, and market fluctuations</li><li>Manage vendor and supplier relationships strategically, negotiate competitive pricing, and optimize procurement processes to maximize value</li><li>Ensure full compliance with UAE construction standards, Abu Dhabi building codes, and all applicable regulatory requirements</li><li>Collaborate effectively with project managers, engineers, architects, and other stakeholders to identify and implement cost-effective solutions without compromising quality</li><li>Prepare detailed project documentation, including cost reports, valuations, financial statements, and variation orders with clear supporting documentation</li><li>Review and analyze tender documents, specifications, and drawings with a critical eye to ensure accuracy, completeness, and alignment with project scope</li><li>Monitor project cash flow meticulously and provide forecasting analysis to support strategic financial planning and resource allocation</li><li>Identify opportunities for value engineering and cost savings while maintaining project quality and schedule integrity</li></ul><br>Qualifications<br><p>**Required Qualifications:**</p><br><ul><li>Minimum 15 years of professional quantity surveying experience in large-scale construction projects, with demonstrated success in cost management and financial control</li><li>Advanced expertise in cost estimation, budgeting, financial analysis, and modeling with proven ability to manage complex multi-million dollar projects</li><li>Comprehensive knowledge of contract administration, procurement processes, and variation/claims management</li><li>Strong understanding of construction methodologies, building codes, industry standards, and best practices</li><li>Proficiency with quantity surveying software platforms (Bluebeam, Touchplan, Primavera, or similar tools)</li><li>Advanced Microsoft Excel skills with strong data analysis, modeling, and reporting capabilities</li><li>Demonstrated experience managing construction projects in the Middle East, with specific knowledge of UAE and Abu Dhabi market conditions</li><li>In-depth knowledge of UAE construction regulations, Abu Dhabi building standards, and local compliance requirements</li><li>Expertise in risk assessment, cost control, value engineering, and financial forecasting</li><li>Proven leadership and team management skills with demonstrated experience mentoring and developing junior quantity surveyors</li><li>Excellent communication and stakeholder management abilities, with the capacity to present complex financial information clearly to diverse audiences</li><li>Detail-oriented mindset with exceptional organizational and time management skills</li><li>Strong analytical capabilities with the ability to interpret complex financial data, identify trends, and make data-driven recommendations</li><li>Professional quantity surveying certification (RICS, AIQS, or equivalent recognized credential)</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Familiarity with FIDIC contract conditions and international contract standards</li><li>Project management certification or equivalent professional credential</li><li>Experience with Building Information Modeling (BIM) and integrated project delivery methodologies</li><li>Background in claims management, dispute resolution, and contract negotiation</li><li>Experience working with multinational construction firms on large-scale projects</li><li>Knowledge of project controls, scheduling, and earned value management</li><li>Experience with variation and claims documentation in complex contractual environments</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)&nbsp;</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>• &nbsp; &nbsp;The client service executive will be responsible for handling client queries/complaints and ask for any information via the digital channel eg Social media handles like face book, twitter, LinkedIn etc and the Chat Bot options. This will also include calling the client and engaging the client for any information required and provide resolution /clear queries.<br>• &nbsp; &nbsp;The team will also be responsible for working with the marketing and social media team to understand opportunities and supporting the business to launch , track and social media/digital campaigns and posts .<br>• &nbsp; &nbsp;The role will also be focused on analysing client feedback on the digital/other channels and supporting the manager to make the required changes to the process /product to fix the issue</p><br><br><b>Key Responsibilities</b> <br> <ul> <li>To handle customer social media posts, calls &amp; issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies.&nbsp;</li> <li>Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community</li> <li>Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.</li> <li>Moderate all user-generated content on social media in line with the moderation policy for each community</li> <li>Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.</li> <li>Sign up customers for value added services and digital education (as applicable)</li> <li>Tag the social media posts &amp; calls accurately as per internal guidelines &amp; policies</li> <li>Initiate and strive towards achieving set targets and service standards&nbsp;</li> <li>Probe &amp; identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)</li> <li>Participation in operational or technical platform trainings, as needed</li> <li>Additional duties as assigned</li> <li>Give accurate information to customers on his/her queries &amp; concerns</li> <li>Have high awareness levels on KYC and anti-money laundering policy</li> <li>Multi-skilled to handle both social media posts and outbound calls (as applicable)&nbsp;</li> <li>Ensure KPI’s (Key Performance Indicator) &amp; KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) &nbsp;are achieved and work towards the improvement</li> </ul> <br> <br> <ul> <li>Ability to write, think and work quickly without losing focus.</li> <li>Maintain the highest level of professionalism while managing sensitive issues.&nbsp;</li> <li>Demonstrate personal ownership and accountability.</li> <li>Show empathy while providing thoughtful and prompt resolutions.</li> <li>Initiate and strive towards achieving set targets and service standards</li> <li>Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management</li> <li>Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)</li> <li>Adhere to customer data confidentiality policy</li> <li>Adhere to all applicable rules / regulations and group policies</li> <li>Support the identification, development and implementation of continuous improvement ideas.</li> <li>Provides timely feedback to management concerning operational changes/ideas, and recommends solutions to customer service failures.</li> <li>Report on activity and findings, concisely summarizing important community trends and insights that are relevant to social care, team, SCB products and the overall bran</li> <li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</li> <li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li> <li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li> </ul> <br> <br><b>Skills and Experience</b> <br><ul> <li>Good communication skills</li> <li>Social media management - Understanding of Social Media platforms and jargon</li> <li>Knowledge of Microsoft Suite – Excel, Word, PPT&nbsp;</li> <li>Strong interpersonal skills m which encourages and promotes enthusiasm and team spirit</li> </ul><br><b>Qualifications</b> <br><p>• &nbsp; &nbsp;Minimum qualification should be diploma holder /graduate</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>