Restaurant Assistant Manager Jobs in UAE
18696 Jobs Found
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>The Team<br></strong>Deliveroo for Work (DfW) is on a mission to deliver amazing experiences in the workplace and improve employee wellbeing. We bring the neighbourhood to your office, partnering with over 20,000 companies across Europe and the Middle East, simplifying the way they fund food for their employees and clients. The growth opportunity within this region remains huge, with 2026 being a crucial year to scale the business. Find out more about DfW and the services we provide here: <u>https://work.deliveroo.ae/</u></p><br><br>
<p><strong><br>The Role <br></strong>The Corporate Commercial Manager role is an integral part of our B2B team in the Middle East, with the responsibility of building, retaining, and upselling a portfolio of corporate clients that will drive incremental revenue for DfW. This role will predominantly focus on Abu Dhabi and requires someone with a real hunter mentality, who is confident in getting meetings booked with key decision makers and building relationships with senior corporate stakeholders, across target companies.</p><br><br>
<p><strong>What You’ll Be Doing</strong></p><br><br>
<ul>
<li>
<p>Growing a comprehensive sales pipeline in Abu Dhabi by identifying and building relationships with senior stakeholders working at companies across different zones and industries.</p><br><br>
</li>
</ul>
<ul>
<li>
<p>Prospecting through utilising various B2B lead gen databases, plus a combination of cold-calling, email outreach, and networking.</p><br><br>
</li>
<li>
<p>Creating bespoke pitch decks and commercial quotations based on specific client use-cases, and handling commercial negotiations to convert target accounts.</p><br><br>
</li>
<li>
<p>Setting up meetings and calls with corporate decision makers to review their spend, while pitching new use-cases, upselling and cross-selling accounts wherever possible.</p><br><br>
</li>
<li>
<p>Hitting assigned monthly KPIs including calls, meetings, activation rate, and GOV.</p><br><br>
</li>
<li>
<p>Utilising Salesforce, Google Sheets, Looker, and AI tools to track, report and present on performance, pipeline, and growth strategies.</p><br><br>
</li>
<li>
<p>Assisting with ad hoc tasks that fall under DfW’s scope, such as attending trade events, assisting with marketing activations, providing data reports, and chasing overdue client invoices.</p><br><br>
</li>
</ul>
<p><strong>Requirements</strong></p><br><br>
<ul>
<li>
<p>Excellent verbal and written communication skills in English is a must. Arabic is a huge plus.</p><br><br>
</li>
<li>
<p>3+ years of B2B commercial experience, with a demonstrated track record of driving revenue growth through a consultative and data-driven approach.</p><br><br>
</li>
<li>
<p>Based in Abu Dhabi.</p><br><br>
</li>
<li>
<p>Highly proficient using Salesforce and Google Sheets.</p><br><br>
</li>
<li>
<p>Self-motivated, proactive, and able to take initiative when working autonomously.</p><br><br>
</li>
<li>
<p>Quick-learner, team-player, and thrives within a fast-paced startup environment.</p><br><br>
</li>
<li>
<p>Bachelor degree preferred.</p><br><br>
</li>
</ul>
<p><strong><br>Why Deliveroo<br></strong>Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new talent with new ideas.</p><br><br>
<br> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join us at Accor, where life pulses with passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality is a work of heart,</strong><br><strong>Join us and become a Heartist®.</strong></p><br><br>Job Description<br><br><ul><li>Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition</li><li>Assist the Front Office Manager in all aspects of his/her duties</li><li>Ensure repeat guests and other VIPs receive special attention and recognition</li><li>Control room availability, room types, accuracy of room count and rate categories</li><li>Maximize occupancy, revenue & average rate while maintaining high service standards</li><li>Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to</li><li>Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met</li><li>Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out</li><li>Know system recovery procedures</li><li>Developed and executed training programs for staff, enhancing service consistency and team performance, contributing to improved guest satisfaction and service consistency.</li><li>Verifying daily loyalty program points using HotelLink and ACDC platforms, ensuring all eligible guests receive their points and making adjustments as necessary.</li><li>Ensured full brand compliance through regular audits, SOP enforcement, and ongoing team coaching to maintain operational standards.</li><li>Acted as the main escalation point for guest issues, ensuring timely resolution of complaints and maintaining high guest satisfaction scores.</li><li>Train, guide & support the team in providing outstanding guest welcoming and experiences.</li></ul><br>Qualifications<br><br><ul><li>Good organisational skills</li><li>Ability to manage a multi-cultural workforce</li><li>Excellent leadership & communication skills</li><li>Previously working in Accor is a plus</li><li>Knowledge of opera property Management System</li><li>Flexible management style to meet the challenges of a changing work environment</li><li>Good knowledge of the entire Front Office Operations</li><li>Must be a self-starter, coach & mentor who can motivate the Team to perform their best</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
UAE - Dubai
About Us<br>Majestas is a world-renowned operator of iconic, top-performing brands and experiences in the field of luxury dining, hospitality, and elite entertainment. Living and breathing contemporary culture and creativity, Majestas is strongly connected to global design, fashion, lifestyle, and luxury trends, playing a key role in identifying emerging opportunities and driving innovation across its venues. The Group is committed to taking care of every detail in order to exceed the expectations of guests, employees, investors, partners, and stakeholders, while delivering outstanding business results across all markets. In Dubai, Majestas operates premium hospitality and lifestyle destinations, including Lion, Billionaire Dubai, and FB1, offering exceptional dining, entertainment, and guest experiences.<br>Role Summary The Marketing Manager will be responsible for developing, coordinating, and executing marketing strategies for Majestas Dubai venues, ensuring alignment with the Group’s brand identity, commercial objectives, and luxury positioning. The role requires a creative, commercially minded, and highly organized professional with strong experience in luxury hospitality, fine dining, lifestyle, events, and brand partnerships. Reporting directly to the Commercial & Marketing Director, the Marketing Manager will work closely with the Operations, Sales, Events, Reservations, Guest Relations, and Corporate Marketing teams to drive brand visibility, guest engagement, revenue opportunities, and market positioning in Dubai, ensuring full alignment with Majestas Group brand guidelines and global marketing direction.<br><br>Key Responsibilities To work in close collaboration with the Commercial & Marketing Director, supporting the execution of the overall commercial and communication strategy for the Dubai cluster, and acting as the primary local liaison with the Global Marketing team.• To create, develop, and deliver comprehensive and fully integrated marketing strategies for the Dubai venues.• To support the marketing positioning of Lion, Billionaire, FB1, and any other Dubai-based Majestas brands or projects.• To plan and execute marketing campaigns, activations, launches, partnerships, and promotional activities in line with business objectives.• To develop partnerships and build synergies between Majestas brands and relevant external luxury, fashion, lifestyle, hospitality, and corporate partners.• To maintain a strong understanding of the Dubai luxury hospitality market, competitors, guests, trends, and seasonal opportunities and translate these insights into venue-specific plans that effectively promote the brands.• To lead and coordinate branding and marketing activities, ensuring that each venue has tailored campaigns aligned with its identity and target audience.• To manage and coordinate external collaborators, including graphic designers, photographers, videographers, digital agencies, media partners, public relations agencies, influencers, and content creators.• To support the development and execution of online and offline events, guest experiences, public relations initiatives, and brand activations.• To work closely with the Sales, Events, Reservations, and Operations teams to drive footfall, revenue, guest retention, and brand awareness.• To ensure all marketing materials, content, and communications are consistent with brand guidelines and luxury standards.• To ensure all marketing strategies, campaigns, communications, and brand initiatives are fully aligned with Majestas Group brand guidelines, positioning, and global marketing direction.• Oversee all digital and communication channels: social media, paid media, email marketing, website, and content production. Monitoring campaign performance, analysing results, and continuously recommending improvements. • To review and approve written and visual content, ensuring accuracy, consistency, tone of voice, and premium brand presentation.• To support the development of public relations strategies and maintain relationships with relevant media, press, influencers, partners, and agencies.• To identify opportunities to enhance the guest journey, customer experience, and commercial performance through marketing initiatives.• To manage marketing budgets, quotations, suppliers, invoices, and campaign-related expenses in line with company procedures.• To maintain professional and appropriate internal and external relationships that reflect and exceed the Company’s values.• To build trust, communicate effectively, drive execution, foster innovation, solve problems creatively, and demonstrate high integrity at all times.<br>Experience & Skills• Strong experience in luxury hospitality, fine dining, lifestyle, entertainment, events, or premium consumer brands.• Proven ability to create and execute integrated marketing campaigns across digital, social, public relations, events, partnerships, and offline channels.• Strong understanding of the Dubai market, including luxury hospitality trends, guest profiles, competitors, and relevant local networks.• Creative thinker with a strong eye for detail and a flair for luxury, design, lifestyle, and brand storytelling.• Strong written and visual content sensibility, with the ability to maintain premium brand positioning across all materials.• Excellent communication, presentation, and interpersonal skills.• Ability to work with designers, agencies, and creative teams on branding, campaigns, and high-level marketing concepts.• Strong project management skills, with the ability to manage multiple priorities, deadlines, suppliers, and stakeholders.• Commercially aware, with the ability to connect marketing actions to revenue, guest experience, and business performance.• Experience in campaign budgeting, reporting, performance analysis, and supplier coordination.• Strong cross-functional leadership skills and ability to work collaboratively with diverse teams.• Ability to operate independently while remaining aligned with Group direction and brand guidelines.• Passionate about travel, hospitality, luxury experiences, dining, entertainment, and contemporary culture.• Enthusiastic, proactive, flexible, and willing to go the extra mile to meet and exceed business goals.• Entrepreneurial mindset, with the ability to adapt to change and support teams through new initiatives and evolving business needs.• Excellent level of English, both written and spoken. Italian and/or other European languages are considered an advantage.<br>Preferred Background• Bachelor’s or Master’s Degree in Marketing, Communications, Hospitality Management, Business, or a related field.• Minimum 4 years of relevant marketing experience, preferably within luxury hospitality, fine dining, lifestyle, entertainment, or premium brands.• Previous experience in Dubai or the GCC market is strongly preferred.• Experience working with high-end restaurants, members’ clubs, lifestyle venues, or luxury brand partnerships is considered an advantage.
UAE - Dubai
About you:<br><br> Join us. Unleash your energy within.<br><br> If you have world-class ambitions to reach the stars while keeping your feet on the ground, we’re the team for you. We've created a new breed of company – future-focused with reimagined ambition across all disciplines within the energy sector.<br><br> We love people who know their own potential and are not afraid to use it. We know that together, we’re far more than the sum of our parts. So, we celebrate people who want to grow and develop as we work together on some of the largest projects on the energy world stage.<br><br> We are committed to our diverse and inclusive community – a place where we can all be ourselves, thrive and develop. From day one, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, and employee networks to support staff from different backgrounds.<br><br> As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and abilities.<br><br> We’re a disability-friendly employer and can make adjustments to support you to perform at your best during the recruitment process.<br><br> Our purpose and beliefs:<br><br> As Kent, we’re tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.<br><br> It’s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:<br><br> We PLAY BIG<br> We thrive on EMOTIONAL AGILITY<br> We are FANATICAL ABOUT PERFORMANCE<br> We are built on INFINITE THINKING<br><br> Read more about the Purpose, Beliefs and Guiding Principles that drive us:<br><br> Our vision for Diversity, Inclusion and Belonging:<br><br> We recognise that diversity & inclusion are catalysts for success. We’re heightening awareness on the benefits of people diversity, diversity of experiences and diversity of our perspectives. Creating a culture of inclusivity where all employees feel a sense of belonging. <br><br> Our combined energy is fueled by different nationalities, across 6 continents and 24 countries. Our commitment is to celebrate character – no matter what ethnic background, gender, age, religion, identity, or disability. <br><br>About the job: <br><br> Kent is looking for a HSSE Technical Assistant, with 3+ years hands on experience to be based in the UAE. Along with GCC experience.<br><br>Reporting to the HSSE Assurance Director, you will provide technical and administrative support to the Corporate HSSE function while contributing to the development, maintenance, and continuous improvement of HSSE digital systems, reporting tools, and data analytics.<br><br>The role supports effective HSSE performance monitoring, reporting, communications, and assurance across the organisation by combining structured HSSE administration with practical digital solutions.<br><br> Skills and Responsibilities: <br> Responsibilities:<br><br>• Providing technical and administrative support to the HSSE Assurance Director.<br> • Coordinating HSSE communications and the distribution of HSSE information across the organisation.<br> • Developing, formatting, and maintaining HSSE procedures, plans, presentations, campaigns, posters, and bulletins in line with company branding.<br> • Establishing and maintaining effective HSSE records management processes and logical file structures to ensure immediate document retrieval.<br> • Monitoring data input into HSSE reporting systems to ensure established reporting timelines are met.<br> • Validating the quality and accuracy of HSSE data and coordinating corrective actions to address any identified issues.<br> • Creating and maintaining Power BI dashboards and data visualisations for HSSE performance reporting.<br> • Supporting the development, deployment, and maintenance of HSSE digital tools and systems, including Power Platform applications.<br> • Providing first-line support to users of HSSE digital systems and escalating technical issues as required.<br> • Monitoring the close-out of HSSE corrective actions, highlighting overdue actions and reporting any shortfalls.<br> • Supporting the development and deployment of HSSE training materials, including interactive SCORM-based content.<br> • Developing lessons learned documents, safety alerts, HSE moments, and HSSE awareness communications.<br> • Continuously seeking opportunities to improve HSSE processes, systems, reporting, and performance through standardisation and digitalisation.<br><br>In addition to the responsibilities listed herein, the employee may be required to perform other ad-hoc tasks as needed or directed by the supervisor or management. These tasks will be within the reasonable scope of the employee's skills, capabilities, and role within the organization. The intent of this provision is to allow for flexibility and adaptability in meeting the dynamic needs of the organization, ensuring that operational requirements can be met efficiently. All such tasks will be assigned considering the employee's current workload and with respect to their professional development.<br><br>Your knowledge/skills, education, and experience: <br> Knowledge/ Qualification/ Training/ Certification: <br><br> • NEBOSH General Certificate or equivalent HSSE qualification.<br> • Microsoft Excel – Advanced level certification or demonstrable advanced Excel capability.<br> • Additional certification or training in data analytics, digital tools, or e-learning development is desirable. <br><br>Communication:<br><br>• Excellent command of the English language in both oral and written communication and skills.<br><br> Behavior/ Core Competencies:<br><br>• Minimum of 3 years’ experience in an HSSE, quality, or assurance-related role.<br> • Experience providing HSSE administrative or technical support within a corporate or project environment.<br> • Experience supporting HSSE reporting systems, and corrective action tracking<br> • Experience developing HSSE performance reports, dashboards, or trend analyses.<br> • Experience supporting or developing digital tools or systems to improve HSSE reporting, communication, or assurance activities.<br> • Experience supporting the development or deployment of HSSE training materials, including interactive or SCORM-based content, is desirable.<br><br> Skills Requirement:<br><br> You will have as a minimum the below skills<br><br>• Excellent standard of written and spoken English.<br> • Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.<br> • High attention to detail, particularly in data quality, document control, and reporting accuracy.<br> • Proficient with Microsoft 365 applications, including Word, Power Point, Excel, Forms, Outlook, and Share Point.<br> • Advanced Excel skills, including complex formulae, pivot tables, and data validation.<br> • Practical experience developing dashbo<br>ards and reports using Power BI.<br> • Working knowledge of Microsoft Power Platform tools, including Power Apps and Power Automate.<br> • Experience supporting digital reporting or management systems.<br> • Understanding of HSSE performance metrics, incident classification, and trend analysis.<br> • Ability to analyse data and present information clearly to support assurance and management decision-making.<br> • Strong interpersonal and communication skills, with the ability to work effectively with diverse stakeholders.<br> • Proactive approach to continuous improvement and digital optimisation of HSSE processes.<br><br> Behavioral Competencies<br><br>• Methodical, structured, and process-driven approach to work.<br> • Ability to work independently while knowing when to escalate issues.<br> • Collaborative mindset with a strong service-orientation to HSSE teams.<br> • Willingness to learn and develop digital and analytical capabilities.<br> • Strong sense of accountability and follow-through, particularly for corrective actions and assurance activities.<br><br>HSSEQ:<br> The Employee shall observe the Health, Safety, Sustainability, Environment and Quality rules of the Company; it’s clients and the governing authorities of the host country.<br><br>Details about the role: <br> Location: UAE <br> Relocation required: No <br> Travel required: Possibly <br> Contract type: Permanent <br> Experience level: 3+ years
UAE - Dubai
Location<br><br>Mesa, Arizona<br><br>Employment Type<br><br>Full time<br><br>Location Type<br><br>On-site<br><br>Department<br><br>Care Delivery<br><br>Overview Application<br><br>Who is Nest Health?<br><br>As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.<br><br>What does it mean to be a part of a startup?<br><br>Role<br><br>Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:<br><br>Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively.<br><br>What will you do?<br><br>Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team Assists in patient registration, administrative workflows, and prior authorization approvals Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals Participate in outreach efforts to Nest families including explaining program details to potential families<br><br>When Needed: <br><br>Provide direct patient care and support for a panel of patients in the home setting which may include but not limited to the following:Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimens, and assisting with exams Administer oral, topical, and injectable medications and/or vaccinations Interview patients and record medical history including standardized screening questionnaires Assist providers in procedures using aseptic techniques Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease. Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health<br><br>What do you bring to the Nest?<br><br>Successful completion of an accredited Medical Assistant program Fluency in English is required for this position High School Diploma or equivalent required: 1-3 years of relevant experience US work authorization Vital Signs and phlebotomy experience: 1 year EMR Systems experience: 1 year Active BLS certification Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus Demonstrating strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise “people skills”Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy Please note, this position will involve educating and encouraging vaccination against COVID-19<br><br>What is required (travel & physical requirements)?<br><br> This is a mobile job that may be providing service in family homes Must have a driver’s license, a car (mileage is reimbursed), auto insurance, and the ability to drive to the homes of Nest families and carry portable healthcare supplies Prolonged periods sitting at a desk and working on a computer Must be able to lift to 25 pounds at times<br><br>Why choose Nest Health?<br><br>Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025.<br><br>Learn more about us at https://www.nesthealth.com/.<br><br>To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR.<br><br>Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics. <br><br>Powered by Ashby<br><br>Privacy Policy Security Vulnerability Disclosure
Marriott Hotels & Resorts
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the housekeeping or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.<br>• Inspects guestrooms on a daily basis.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to verify adequate supplies.<br>• Supports and supervises an effective inspection program for all guestrooms and public space.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Verifies all employees have proper supplies, equipment and uniforms.<br>• Communicates areas that need attention to staff and follows up to verify understanding.<br>• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Human Resources Activities<br>• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.<br>• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.<br>• Schedules employees to business demands and for tracks employee time and attendance.<br>• Verifies employees understand expectations and parameters.<br>• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.<br>• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Verifies employee recognition is taking place on all shifts.<br>• Participates in an on-going employee recognition program.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Participates in employee progressive discipline procedures.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>Ensuring Exceptional Customer Service<br>• Sets a positive example for guest relations.<br>• Understands the brand's service culture.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Responds to and handles guest problems and complaints.<br>• Strives to improve service performance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.<br>CANDIDATE PROFILE <br>Education and Experience<br>• <br>High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Understanding Market Opportunities & Driving Revenue<br>• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.<br>• Partners with group/catering counterpart to effectively manage the business opportunity.<br>• Responds to incoming group/catering opportunities for the property that are outside parameters of the .<br>• Handles all opportunities if property does not participate in an EBC.<br>• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.<br>• Focuses efforts on group/catering accounts with significant potential sales revenue.<br>• Develops effective group/catering sales plans and actions.<br>• Designs, develops and sells creative catered events.<br>• Maximizes revenue by upselling packages and creative food and beverage.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Closes the best opportunities for each property based on market conditions and individual property needs.<br>• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.<br>Providing Exceptional Customer Service<br>• Handles complex business with significant revenue potential as well as significant customer expectations.<br>• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.<br>• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.<br>• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<br>• Provides excellent customer service in order to grow share of the account.<br>• Executes brand’s Customer Service Standards and property’s Brand Standards.<br>• Executes and supports the business Customer Service Standards and property’s Brand Standards.<br>• Participates in and practices daily service basics of the brand.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.<br>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Building Successful Relationships<br>• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.<br>• Manages and develops relationships with key internal and external stakeholders.<br>• Uses sales resources and administrative/support staff.<br>Additional Responsibilities<br>• Utilizes intranet for resources and information.<br>• Conducts site inspections.<br>• Creates contracts as required.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
AccorHotels Middle East
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join us at Accor, where life pulses with passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality is a work of heart,</strong><br><strong>Join us and become a Heartist®.</strong></p><br><br>Job Description<br><br><p>We are seeking a detail-oriented and analytical Revenue Manager to join our hotel operations team in Dubai, United Arab Emirates. In this strategic role, you will be responsible for optimizing revenue and profitability across our franchised hotel properties through data-driven pricing strategies, inventory management, and market analysis. You will work collaboratively with hotel leadership, sales, and operations teams to maximize revenue potential while maintaining competitive positioning in the dynamic Dubai hospitality market.</p><br><ul><li>Develop and implement revenue management strategies to optimize room rates, occupancy, and revenue per available room (RevPAR) across franchised properties</li><li>Analyze market trends, competitive positioning, and demand forecasts to inform pricing decisions and inventory allocation</li><li>Monitor and manage distribution channels, ensuring optimal rate parity and channel performance across all platforms</li><li>Prepare comprehensive financial reports and forecasts, including budget analysis, variance reporting, and revenue projections</li><li>Utilize revenue management systems (RMS) and hotel property management systems (PMS) to track performance metrics and identify optimization opportunities</li><li>Collaborate with hotel general managers and sales teams to align revenue strategies with operational and marketing initiatives</li><li>Conduct competitive set analysis and market intelligence gathering to maintain competitive advantage</li><li>Manage room inventory allocation and length-of-stay controls to maximize revenue opportunities</li><li>Identify and implement process improvements to enhance revenue management efficiency and effectiveness</li><li>Provide training and support to hotel staff on revenue management principles and system utilization</li><li>Monitor key performance indicators (KPIs) and present actionable insights to senior management</li></ul><br>Qualifications<br><br><ul><li>Minimum 3-5 years of revenue management experience in the hospitality industry, preferably with franchised hotel operations</li><li>Proficiency with revenue management systems (RMS) and hotel property management systems (PMS)</li><li>Advanced Microsoft Excel skills with ability to build models and analyze complex datasets</li><li>Strong understanding of yield management, pricing strategy, and revenue optimization techniques</li><li>Demonstrated experience with competitive analysis and market intelligence tools</li><li>Knowledge of hotel distribution channels and online travel agency (OTA) management</li><li>Excellent analytical and problem-solving skills with attention to detail</li><li>Strong financial acumen and ability to interpret financial statements and metrics</li><li>Proficiency in data analysis and business intelligence tools (preferred)</li><li>Excellent communication and interpersonal skills with ability to collaborate across departments</li><li>Professional demeanor with strong organizational and time management abilities</li><li>Familiarity with franchised hotel operations and brand standards</li><li>Knowledge of Dubai hospitality market dynamics (preferred)</li></ul> </div>
Confidential
UAE - Dubai
About the Role We are seeking an experienced HR Manager only from (Event Management/Facility Management companies only) to lead end-to-end human resources, blue-collar workforce management, payroll, employee operations, and HR administration for a large and diverse workforce in Dubai. The ideal candidate will have strong hands-on experience managing blue-collar recruitment and manpower operations, preferably within facility management, catering, hospitality, events, contracting, or other manpower-intensive industries. The role requires strong knowledge of UAE labour practices, workforce mobilization, payroll, employee relations, accommodation, transportation, compliance, and operational HR.<br>Location: Dubai, UAEExperience: 10–18 Years Industry: Facility Management / Catering / Hospitality / Events / Contract Staffing / Workforce Services Employment Type: Full-Time Role Level: Senior Manager / Head of HR<br>Responsibilities<br>1. Blue-Collar Recruitment & Manpower Planning Lead end-to-end recruitment for blue-collar and frontline positions, including cleaners, housekeeping staff, technicians, drivers, security/support staff, catering staff, waiters, kitchen staff, helpers, supervisors, and other operational roles. Develop manpower plans based on contracts, project requirements, seasonal demand, and operational forecasts. Manage high-volume recruitment, screening, interviews, selection, offer management, onboarding, and deployment. Coordinate with recruitment agencies, overseas manpower suppliers, and internal operations teams. Ensure timely mobilization and replacement of manpower to meet business requirements. Maintain talent pipelines for critical and high-volume positions. Monitor recruitment cost, time-to-hire, joining ratios, attrition, and manpower availability.<br>2. Payroll & Compensation Oversee accurate and timely monthly payroll processing for blue-collar and staff employees. Manage attendance, timesheets, overtime, deductions, allowances, leave, and other payroll inputs. Coordinate with Finance for payroll processing, salary disbursement, and reconciliation. Ensure compliance with UAE wage and employment requirements, including WPS-related payroll processes. Resolve salary, attendance, overtime, and deduction-related employee queries. Establish payroll controls to minimize errors, leakages, and compliance risks.<br>3. HR Operations & Employee Lifecycle Manage the complete employee lifecycle from joining to exit. Oversee onboarding, documentation, induction, probation, confirmation, transfers, promotions, leave, disciplinary actions, and final settlement. Maintain accurate employee records and HR databases. Develop and implement HR policies, SOPs, forms, and operational processes. Ensure proper documentation and timely renewal of employee-related records. Monitor employee engagement, absenteeism, productivity, and retention.<br>4. UAE Labour & Compliance Ensure HR practices comply with applicable UAE labour laws, employment regulations, immigration requirements, and company policies. Coordinate with relevant authorities and PRO/administration teams for visas, work permits, Emirates ID, medical requirements, and other employee documentation. Ensure compliance relating to employee contracts, working hours, leave, overtime, disciplinary procedures, and separation. Maintain HR records and documentation required for audits and inspections. Stay updated on changes in UAE employment and labour regulations.<br> 5. Facility Management HRProvide HR support to facility management operations and multiple client sites. Manage workforce deployment across sites and projects. Work closely with Operations Managers, Site Managers, Supervisors, and Project Heads on manpower requirements. Handle mobilization and demobilization of employees for new and completed contracts. Monitor site-level attendance, manpower shortages, absenteeism, and employee grievances. Support client requirements related to manpower and HR documentation.<br>6. Catering & Hospitality Workforce Manage recruitment and HR operations for catering and hospitality employees. Support staffing requirements for kitchens, central production units, restaurants, cafeterias, banquets, and catering contracts. Plan manpower for peak seasons, large contracts, and special assignments. Coordinate employee accommodation, transportation, meals, uniforms, and welfare requirements where applicable.<br>7. Events & Temporary Workforce Manage manpower requirements for exhibitions, conferences, weddings, corporate events, festivals, and other temporary assignments. Coordinate rapid hiring and deployment of temporary/contract employees. Develop manpower rosters and deployment schedules in coordination with Operations. Ensure employees are properly briefed, documented, trained, and deployed before events.<br>8. Employee Relations & Grievance Management Act as a point of contact for employee concerns and workplace grievances. Handle disciplinary cases, misconduct, absenteeism, performance issues, and employee complaints. Conduct investigations and recommend appropriate corrective actions. Promote positive employee relations and workforce engagement. Reduce employee turnover through effective engagement and retention initiatives.<br>9. Accommodation, Transportation & Welfare Oversee HR-related aspects of employee accommodation and transportation. Ensure workforce welfare standards are maintained. Coordinate with administration and operations regarding accommodation capacity, transfers, transport schedules, and employee welfare issues. Conduct periodic workforce welfare checks and address concerns promptly.<br>10. HR MIS & Analytics Prepare and present HR dashboards and management reports covering:Headcount and manpower deployment Recruitment and joining status Attrition and retention Absenteeism Payroll Overtime Leave<br>Immediate joiners preferred.<br>If interested please share your resumes to hemapriya.s@stancosolutions.com
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><br> Understands, supports and promotes the mission, vision and values of Organization. Provides age appropriate patient care according to the Nursing Scope of Practice as defined by the regulatory body. Adheres to and promotes the Professional Nurses Code of Conduct for Abu Dhabi. Promotion of health and delivery of health education.<br> </p><br><br>Responsibilities:<br><p><br> Leadership Demonstrates a professional commitment to patients and fellow health care professionals.</p><br><p>Demonstrates sound critical thinking, conflict management and problem solving ability.</p><br><p>Promotes and supports a collaborative practice model</p><br><p>Promotes an interdisciplinary team approach based on mutual respect and direct communication between health professionals.</p><br><p>Participates in annual performance reviews of self and others.</p><br><p>Acts as role model and mentor to fellow nursing staff.</p><br><p>Actively participates in organizational change in a constructive manner.</p><br><p>Supervises practical nurses and practical midwives, junior staff and student nurses to ensure the provision of safe and effective patient care.</p><br><p>Acts as a preceptor to new staff as required.</p><br><p>Performs in-charge duties as delegated.<br> Clinical Practice <br> Responsible for the assessment, planning, implementation and evaluation of patient care in accordance with the organisations policy and procedures and the unit scope of service.</p><br><p>Assumes accountability and responsibility for own practice and does not carry out tasks beyond level of competence. </p><br><p>Utilises evidence based practice in the provision of care</p><br><p>Coordinates individualized care from point of first contact throughout the episode of care, incorporating discharge planning in the plan of care. </p><br><p><br> Identifies significant changes in patient conditions, initiates appropriate action and reports to immediate supervisor or physician as appropriate.</p><br><p>Prioritizes patient care based on ongoing assessment of patient needs</p><br><p>Participates in the referral process and utilizes available resources for the provision of comprehensive care to patients and families as per organisational policy.</p><br><p>Demonstrates service excellence and acts as a patient advocate to support the patient’s rights and dignity at all times.</p><br><p>Facilitates a climate of mutual understanding, and appreciation of cross cultural differences inherent in a multicultural society.</p><br><p>Collaborates with the interdisciplinary team to provide patient and family centred care</p><br><p>Administers medications according to organization policies and procedures. Understands actions of medication and contraindications, evaluates patient’s response and identifies side effects and initiates appropriate action.</p><br><p>Is accountable and responsible to practice within the Ministry of Health and HA-AD Narcotic Policies and Procedures.</p><br><p>Reports Adverse Drug Reactions (ADR’s) and Medication errors in accordance with organization policy.</p><br><p>Responds to all levels of emergencies according to the organisations policies and procedures.</p><br><p>Demonstrates a working knowledge of resource consumption and practices within a cost effective framework.</p><br><p>Communication Maintains confidentiality and security of patient, family, and the organisation information in accordance with the confidentiality policy.</p><br><p>Responsible for documentation and participates in the use of information technology and relevant electronic medical records.</p><br><p>Facilitates effective communication between the patient, family and the interdisciplinary health care team as required.</p><br><p>Liaises with other health care providers as necessary to ensure appropriate and timely interventions for patients and for discharge planning.</p><br><p>Actively participates in meetings, rounds and case conferences in the role of primary nurse.</p><br><p>Provides comprehensive clinical handover and reports as required to ensure patient safety.</p><br><p>Ensures that nursing documentation is compliant with organization policies and procedures.</p><br><p>Ensures documentation reflects a continuous, systematic and accurate nursing assessment of all patient care events.</p><br><p>Establishes and maintains professional boundaries with patients and members of the health care team.<br> Performance Improvement/Risk Management <br> Participates in quality improvement activities by assisting with the development of standards, implementation and review of policies, procedures, guidelines, evaluation of indicators and reporting of outcomes and trends.</p><br><p>Monitors and assists in evaluating unit operation and services in order to correct problems, improve systems and ensure safe patient care.</p><br><p>Participates in interdisciplinary teams and Performance Improvement Projects for the evaluation and improvement of processes and clinical practice.</p><br><p>Actively contributes to the organizations’ culture of patient safety.</p><br><p>Ensures provision of a clean and safe working environment that minimizes risks to patient, visitors, other staff, and self. Identify faulty / defective equipment / furniture; remove from service and report to immediate supervisor for action.</p><br><p><br> Complies with International and HAAD patient safety goals.</p><br><p>Actively promotes and complies with the organisation’s Infection Control policies and procedures.</p><br><p>Identify, manage and report incidents to immediate supervisor and to physician as required. Completes appropriate documentation according to organization policy.<br> Education Assess patient and family education needs, plan for and provide education and evaluate outcome.</p><br><p>Provides a suitable environment that supports patient and family learning.</p><br><p>Ensures patient and family are provided with comprehensive information and resources to meet their health care needs.</p><br><p>Engages in health promotion activities in the healthcare organization and community.<br> Professional Responsibilities Promotes a suitable learning environment for staff, acts as mentor/ preceptor as needed.</p><br><p>Supervises and teaches other staff as needed.</p><br><p>Completes mandatory and unit specific competencies and demonstrates ongoing competence.</p><br><p>In conjunction with, but not limited to, the Manager / Charge Nurse / CRN, identifies own professional learning needs and develops an annual learning plan</p><br><p>Demonstrates improvement in clinical practice as a result of application of new theoretical knowledge.</p><br><p>Initiates or participates in Nursing and or other disciplines research that contributes to continual improvement in standards of care.</p><br><p>Develops and maintains own Professional Portfolio as per HA-AD policy.</p><br><p>Obtains accredited and non-accredited Continuing Nursing Education (CNE) Units in compliance with HA-AD and the organisations requirements.<br> General This job description is not definitive and following periodic review may be subject to change.</p><br><p>The staff nurse will also be expected to contribute to the wider corporate and organisational development needs as appropriate within scope of practice.</p><br><p>The staff nurse will be expected to ensure compliance with the requirement of the Health and Safety regulations of the hospital.</p><br><p>Upholds the organisation customer service standards at all time<br> </p><br><br>Qualifications:<br><p>Qualification :- </p><br><p> Special Certificate:- </p><br><p> Required: <br> a. NLT 2 years clinical experience post qualification in<br> appropriate setting<br> (Note: Experience requirement waived for graduates of UAE<br> nursing colleges/universities after completion of internship).<br> Desired: <br> a. N.A.<br> </p><br> </div>
EHIF
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>The Role</strong> </p><br><p>This is an exciting opportunity for Executive Assistant (UAE Nationals), this role offers an excellent opportunity to work on diverse and challenging projects while developing your skills and gaining valuable industry experience. </p><br><p><strong>Our Clients and Projects </strong></p><br><p><strong>Designing the future. Transforming the world. </strong></p><br><p>Across EMEA, our teams are providing solutions and expertise to support our growing client base, focused on combining maintenance and operations with asset management, modifications and engineering services across the energy and materials markets. </p><br><p>We are focused on growth, and our strategy is centered around building partnerships with our clients across the three regions: UK, Norway and the Middle East and Africa. </p><br><p><strong>What we can offer</strong> </p><br><ul> <li><strong>Meaningful and interesting projects:</strong> Delivered to high profile clients across the Energy Sector </li> <li><strong>Commitment to Diversity and Inclusion: </strong>We are an organisation actively committed to diversity and inclusion across our business </li> <li><strong>Competitive renumeration package:</strong> With regular reviews to ensure we are rewarding at the right level in line with the market </li> <li><strong>Medical Insurance:</strong> Ensures inpatient, and outpatient medical care is available should you require treatment </li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover </li> <li><strong>End of Service Gratuity: </strong>In line with UAE Labor Law, all employees are eligible for an End of Service benefit </li> <li><strong>The Employee Share Plan</strong>: Gives you the opportunity to purchase Wood shares and receive a match from the company </li> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5-year service milestones </li> <li><strong>Commitment to continued professional development:</strong> Development plans that are tailored to your individual needs and interests </li> <li><strong>Global connections</strong>: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession </li> <li><strong>Energy Transition Academy: </strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field </li></ul><p><strong>The key objectives for this role are: </strong></p><br><ul> <li>Demonstrates graduate-level understanding of engineering principles, including design methodologies, technical calculations, and industry standards</li> <li>Capable of comprehending, interpreting, and applying complex technical information relevant to the engineering discipline</li> <li>Effectively translates engineering theory into practical applications across project tasks and deliverables</li> <li>Applies standards, processes, and procedures with competence in day-to-day execution of engineering work</li> <li>Possesses sound understanding of regulatory frameworks and relevant legislation impacting engineering projects</li> <li>Executes assigned tasks confidently within their engineering discipline, ensuring quality and compliance</li> <li>Maintains up-to-date knowledge of industry trends, technologies, and developments within the discipline</li> <li>Interprets technical data to suggest optimized design solutions that enhance functionality and cost-efficiency</li> <li>Recognizes and adheres to internal policies and procedures influencing project and task execution</li> <li>Prepares clear, accurate, and comprehensive written communications, reports, and documentation</li> <li>Demonstrates solid general computer literacy with familiarity in specialist engineering software tools</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Key Accountabilities and Responsibilities: </strong></p><br><ul> <li>Graduate level understanding of Engineering practices, design methods and calculations </li> <li>Ability to comprehend and interpret technical information applicable to their discipline of engineering </li> <li>Demonstrates the application of theory in a practical context</li> <li>Graduate level of competence in the application of standards, processes and procedures and how they are used in work execution</li> <li>Graduate level of knowledge of regulatory framework and associated legislation. </li> <li>Graduate level of competence in own discipline in the execution of assigned tasks.</li> <li>Graduate level of knowledge of industry and technology development within discipline area </li> <li>Ability to comprehend, interpret and prepare applicable technical information and suggest design changes to ensure functional and cost effective results </li> <li>Demonstrates awareness of policies and procedures that affect specific job assignments </li> <li>Ability to prepare accurate, effective, complete and easily understood written communications and reports </li> <li>Good level of general computer literacy and basic familiarity with some relevant specialist engineering software</li></ul><br>Qualifications:<br><p><strong>What makes you remarkable? </strong></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges. </p><br><p><strong>Expected:</strong></p><br><ul> <li>Strong understanding of chemical engineering principles and practices.</li> <li>Excellent problem-solving and analytical skills.</li> <li>Effective communication and teamwork abilities.</li> <li>Strong attention to detail and commitment to quality.</li> <li>Ability to manage time effectively and meet project deadlines.</li> <li>Adaptability to work on diverse tasks and in a fast-paced environment.</li> <li>Bachelor’s degree in any Engineering or a related discipline.</li> <li>Knowledge of industry standards and regulations.</li> <li>Internship or relevant project experience (preferred).</li> <li>Eagerness to learn and develop as a professional engineer</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
UAE - Dubai
About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.</p><br><p>Located on Hayat Island, <strong>InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa</strong> is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined, yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting. </p><br><p>Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Lobby Ambassador capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.</p><br><p>We are currently looking for a passionate and commercially driven <strong>Sales Manager - Weddings & Social Events (Proactive)</strong> to join our Sales & Marketing team.</p><br><p><strong>A little taste of your day-to-day</strong></p><br><p>Every day is different, but you'll mostly be:</p><br><ul><li><p>Proactively driving wedding and social events business through new client acquisition and account development. </p><br></li><li><p>Building strong relationships with destination wedding planners, event organisers, travel partners, and key industry stakeholders. </p><br></li><li><p>Identifying new business opportunities through sales calls, networking events, wedding exhibitions, and market research. </p><br></li><li><p>Conducting site inspections, presentations, and contract negotiations to convert enquiries into confirmed business. </p><br></li><li><p>Working closely with Catering & Events, Revenue, Reservations, and Operations teams to ensure seamless event planning and delivery. </p><br></li><li><p>Achieving revenue and production targets while maximising profitability across weddings, celebrations, and social events. </p><br></li><li><p>Representing the resort and the InterContinental brand at industry events, roadshows, and sales missions. </p><br></li><li><p>Maintaining accurate sales activity, forecasting, and account management within company systems. </p><br></li></ul><p>What we need from you</p><br><ul><li><p>Bachelor's Degree in Hospitality Management, Sales, Marketing, or a related discipline. </p><br></li><li><p>Minimum of 2 years' hotel sales experience within weddings, social events, banquets, or luxury hospitality. </p><br></li><li><p>Proven experience handling destination weddings and multi-day celebrations. Experience with the Indian wedding market will be a distinct advantage. </p><br></li><li><p>Excellent communication, presentation, negotiation, and relationship-building skills. </p><br></li><li><p>Commercially minded with a strong understanding of pricing, budgeting, and revenue management. </p><br></li><li><p>Experience using Opera PMS, Delphi, Cvent, and Microsoft Office. </p><br></li><li><p>A proactive, organised, and results-oriented approach with the ability to manage multiple priorities. </p><br></li><li><p>Flexibility to travel for sales missions and work evenings, weekends, and public holidays when business requires.</p><br></li></ul>What you can expect from us:<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. <br><br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. <br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br> <br>So, join us and you’ll become part of our ever-growing global family.<br><br> </div>
UAE - Dubai
About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.<br>Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.<br>Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.<br>SCOPE / BUSINESS CONTEXT <br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort <br>Number of Direct Reports – 18<br>Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br>CANDIDATE PROFILE <br>Experience <br>Previous experience with a large scale or multi-site EBC environment <br>Skills and Knowledge <br>Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure<br>Possesses excellent telephone sales skills<br>Strong customer development and relationship management skills<br>Ability to set accurate revenue goals for team<br>Ability to interpret market data and apply to sales strategy<br>Ability to implement successful sales strategies for multiple properties<br>Knowledge of all Marriott Lodging products, cultures and brand strategies<br>Knowledge of need time strategy as developed by Revenue Management<br>Knowledge of contractual agreements and legal implications<br>Knowledge of food trends, food and beverage composition and menu planning<br>Effective sales skills to upsell products and services<br>Ability to manage and balance large group and local catering business<br>Knowledge of marketing strategies<br>Knowledge of group business<br>Knowledge of operations and associated challenges for all brands<br>Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning<br>Strong communication skills (verbal, listening, writing)<br>Effective decision making skills<br>Ability to influence others<br>Effective coaching and development skills<br>Strong organization skills<br>Ability to use standard software applications and hotel systems including SFA, NGS,Opera S&C Delphi, PMS, MARSHA, etc.<br>Strategic planning skills<br>Ability to evaluate business trends and modify business strategies accordingly<br>Ability to execute against the strategy; drive results<br>Strong problem-solving skills<br>Strong consensus building skills<br>Strong analytical skills<br>Good negotiation skills<br>Effective change management skills<br>Effective conflict management skills<br>Strong customer and associate relation skills<br>Ability to develop and maintain relationships e.g., associates, customers, vendors<br>Basic legal knowledge related to hotel operations<br>Strong presentation and platform skills<br>Good training/facilitator skills<br>Ability to effectively manage labor productivity<br>Knowledge of governmental regulations and all health and safety standards <br>Education or Certification<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred<br>Education or Certification <br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferre<br>Sales and Marketing:<br>Provides sales functional expertise to participating hotels. <br>Maximizes revenue by upselling packages and creative food and beverage. <br>Sets direction to ensure that Sales Team achieves goals. <br>Understands and achieves team and individual goals. <br>Provides critical input to market leaders for development of property and overall market sales strategy.<br>Participates in weekly sales strategy meetings.<br>Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.<br>Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.<br>Works with market leadership to encourage non-participating or new hotels to join the sales office<br>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel leaders to improve sales results.<br>Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.<br>Reviews turnover to the Event Planning team for consistency and completion.<br>Works with Director and/or other appropriate leaders to develop, implement and maintain Sales office standards. <br>Reviews turnover to hotels for consistency and completion. <br>Reviews and monitors Sales Office call volume; sets schedule by operating hours and shift levels based on volume; recommends changes in staffing as needed<br>Revenue Management <br>Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.<br>Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.<br>Monitors local, regional and International business outlook and provides updates to Revenue Management.<br>Guest Satisfaction:<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. <br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process. <br>Ensures transfer of accurate, complete and timely information to operating departments at the properties. <br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of Director, Sales Office as appropriate. <br>Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement. Shares recommendations to address guest service issues with team. <br>Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement. <br>Supports the customer recognition program in effect at the X Sales Office. <br>Human Resources:<br>Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties. <br>Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. <br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes. <br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress. <br>Conducts hourly associate performance appraisals according to Standard Operating Procedures. <br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities. <br>Administers sales bonus and incentive programs. <br>Celebrates successes and publicly recognizes the contributions of team members (Golden Circle Award, customer letters etc.). <br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. <br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary. <br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs). <br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. <br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program. <br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters). <br>Financial Management <br>Participates in the development of annual shared service operating budget. <br>Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits. <br>Prepares weekly and period end P&L critiques. <br>Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate. <br>MANAGEMENT COMPETENCIES<br>LEADERSHIP<br>Sales and Marketing Management<br>: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. <br>Revenue Management<br>: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.<br>Guest Satisfaction<br>: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.<br>Human Resources<br>: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.<br>Financial Management<br>: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. <br>TECHNICAL EXPERTISE<br>Guest Satisfaction<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.<br>Ensures transfer of accurate, complete and timely information to operating departments at the property.<br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.<br>Leads guest satisfaction review sessions with Sales Team to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.<br>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Ensures that a customer recognition program is in effect in the sales office.<br>Human Resources<br>Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the properties.<br>Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.<br>Administers sales bonus and incentive programs.<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.<br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) .<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).<br>Financial Management<br>Manages operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Manages appropriate staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.<br>Processes period end reporting and critique. Communicates financial results to appropriate stakeholders.<br>Understands the operation’s impact on the overall financial goals of the hotel and educates staff on details as appropriate.<br>OTHERS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Notify Loss Prevention/Security of any guest reports of theft<br>Policies and Procedures<br>Follow company, hotel and department policies and procedures.<br>Follows Marriott International Hotels Limited Regional Office policies and procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Perform other reasonable job duties as requested by Supervisors and Management.<br>Working hours as required to do your job but normally not less than 48 hours per week.<br>Guest Relations<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.<br>Communication<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.<br>Physical Tasks<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Read and visually verify information in a variety of formats (e.g., small print).<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott Internati</span> </div>
UAE - Abu Dhabi Emirate
ADSS is a successful retail and institutional brokerage based in Abu Dhabi. The company is currently undergoing a multi-year transformation to become a fast growing, purpose-led, data-driven enterprise that delivers market-leading personalized content, propositions and experiences to traders. To reinforce client-centricity the company structure, technology and operations are being redesigned alongside the crafting of a high-performance culture underpinned by The ADSS Way. The objective is for ADSS to become a dynamic and innovative, trusted market leader as measured by feedback from clients, talent, shareholders and competitors.<br>The Internal Audit Manager – Business Audits is responsible for leading and delivering independent, risk‑based internal audits across ADSS’s front‑office, client‑facing, commercial, and core business activities. The role provides assurance and advisory insights over business processes, conduct, products, revenue streams, and client journeys, supporting sustainable growth, regulatory compliance, and positive client outcomes.<br>3. Key Responsibilities and Accountabilities<br>Business Audit Planning & Execution Lead the planning, execution, documentation and archival in line with Internal Audit Methodology of risk‑based internal audits of business and support areas, in line with the approved Internal Audit Plan, covering:Front‑office and trading activities (business and conduct aspects) Sales practices, client onboarding, and client lifecycle management Product governance, pricing, and product changes Marketing, commercial initiatives, and growth programs Business operations impacting client outcomes and revenue Business support functions, such as back and middle office, risk management, compliance, human capital management and procurement and strategic functions, such as governance, product development and similar. Assess the design and operating effectiveness of business controls supporting:Strategic objectives Revenue generation Client protection and conduct Regulatory and policy compliance Participate as a stakeholder or coordinator in shareholder initiated internal audit assignments, in line with the shareholder requirements. Perform end‑to‑end business process reviews, identifying root causes of control gaps, inefficiencies, conduct risks, or client detriment. Review new or changing business initiatives (e.g. new products, campaigns, market expansion, process redesigns) and provide early assurance over business control design and risk management. Coordinate and participate in end-to-end audit risk assessments with the objective to define and update the periodic internal audit planning. Review and amend the audit universe and areas which require to be added to the internal audit universe. Assist while providing review and update to key internal audit functional governance processes and procedures documentation, including internal audit strategic plan, internal audit methodology, internal audit department and Audit and Risk Committee (ARC) Charter. If and when inquired, assist Executive Management and stakeholders with providing independent insight of the internal controls, risk management and key governance good practices and requirements. Assist or act as a coordinator and point of contact for external audit and statutory audit and assurance activities in the organization. When and if required, report to Director of Internal Audit matters in relation to breach of governance, policies and processes, or regulatory requirements for being considered for remediation action and, if required, further escalation, in line with regulators requirements. Reporting, Insights & Issue Management Prepare high‑quality audit reports that clearly articulate business risks, impacts, and practical, business‑focused recommendations. Engage with management to agree proportionate and effective remediation actions. Track and validate the timely implementation of audit recommendations, escalating high‑risk or overdue issues to the Director – Internal Audit. Assess design and effectiveness of remediation actions. Provide thematic insights on recurring business risks, conduct trends, and control maturity. Assist with preparation of periodic internal audit updates, reports and dashboards to executive management, ARC and other stakeholders, if required. Advisory & Stakeholder Engagement Act as a trusted advisor to business leaders on emerging business, conduct, and regulatory risks. Build strong, professional relationships with executive management, leadership and key stakeholders in diverse functions of the organization. Where business audits involve technology‑enabled processes, coordinate with the Internal Audit Manager – Information Technology (IT) Audits the required approach and execution. When and if required, participate in planning, execution and coordination of IT assignments. Ensure clear ownership of business vs. technology risks Avoid duplication and ensure efficiency and effectiveness in planning and coordinating shareholder, third party assurance providers and internal audit plan assignments. Achieve comprehensive end‑to‑end audit coverage(This coordination does not include performing IT audits or assuming IT audit accountability.) People & Team Leadership Supervise, coach, and review the work of Associates on business audit assignments and during administrative and support tasks. Allocate work effectively, provide constructive feedback, and support professional development. Contribute to the continuous improvement of Internal Audit methodology, tools, and business audit practices. Assist Director of Internal Audit and ensure back up for Director of Internal Audit and peer-colleagues during required periods and on assigned tasks. Professional Standards & Conduct Ensure audits are performed in accordance with the Internal Audit Charter, approved methodology, and the IIA International Professional Practices Framework. Maintain up‑to‑date knowledge of industry developments, market practices, and regulatory expectations relevant to brokerage and financial services. Uphold the highest standards of integrity, objectivity, confidentiality, ethics and professional judgement. Ensure independence at all times and advice about any instances when independence cannot be ensured for seeking appropriate course of action. Maintain required levels of self and professional development at all times, including on ethics, regulations, compliance and business activities.<br>Qualifications<br>Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline is required. Professional certification preferred: Certified Internal Auditor (CIA), Chartered Accountant (CA) or Association of Chartered Certified Accountants (ACCA) member, Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA), or equivalent.<br>Experience<br>Minimum of 7-9 years of progressive experience in internal audit, external audit, or risk management, preferably within the financial services or a large corporate environment, Minimum experience in managerial role of at least 2 years. Proven experience in leading and managing audit teams and complex audit engagements. Proven experience in working with process owners at all professional levels, including stakeholders from Leadership and Executive Management groups. Demonstrate understanding of internal control frameworks (e.g., COSO), requirements of Abu Dhabi Accountability Authority (ADAA) and the International Standards for the Professional Practice of Internal Auditing (IIA Standards).<br>Skills and Competencies<br>Strong understanding of business and support processes in trading and dealing, including retail and institutional brokerage, governance, regulatory requirements, business conduct, and client‑outcome risks in financial services. Understanding of IT General Controls and requirements in relation to IT and IT security in the Emirate of Abu Dhabi. Excellent analytical judgement and problem‑solving skills. Ability to translate audit findings into clear, practical business insights that address the root causes for such findings and are achievable by the relevant implementing process owners. Strong written and verbal communication skills in English. Strong report writing skills and prior experience. Effective people‑management and coaching capabilities. At all times demonstrate business acumen, understanding of subject areas and focus on substance over form, unless it is expressly required by relevant regulations, processes or policies. Understanding of financial accounting and financial reporting.
UAE - Dubai
Company Description<br>The Flag Store UAE is a specialist provider of custom flags, banners, textile printing, and visual branding solutions, serving businesses, organizations, events, and consumers across the UAE and the wider region.<br>Founded in 2022, the company provides tailored products for events, corporate branding, promotions, hospitality, exhibitions, sports, and brand visibility. We combine quality manufacturing, modern printing techniques, fast service, and attention to detail to deliver practical and visually impactful solutions for our clients.<br>The Flag Store UAE works closely with businesses, agencies, event companies, and organizations to provide reliable, on-brand products that support their marketing, communication, and promotional objectives.<br>Role Description<br>The Business Development & Sales Manager – B2B & B2C is a full-time, hybrid role based in Dubai, with flexibility for work-from-home when appropriate.<br>This is a hands-on, commercially focused sales role for an ambitious individual who enjoys creating business, approaching new customers, building relationships, and closing deals.<br>The primary responsibility will be to develop new B2B business and build a strong, sustainable sales pipeline, while also supporting B2C sales growth.<br>The successful candidate will proactively identify and approach potential customers across sectors including:<br>* Events & exhibitions* Corporate companies* Advertising & marketing agencies* Hospitality, hotels & restaurants* Real estate & construction* Schools, universities & nurseries* Sports clubs and organizations* Government and other organizations* Promotional and branding companies<br>Key Responsibilities<br>* Proactively identify and approach new potential customers and business opportunities.* Build and manage a healthy pipeline of qualified B2B prospects.* Conduct outbound sales through calls, email, Whats App, Linked In, networking, meetings, and face-to-face visits.* Develop relationships with decision-makers, procurement teams, marketing teams, event organizers, agencies, and business owners.* Present The Flag Store UAE’s products and solutions and identify opportunities for customized requirements.* Prepare quotations, proposals, and commercial offers.* Negotiate with customers and convert opportunities into profitable sales.* Develop recurring business and long-term customer relationships rather than one-off transactions.* Identify and develop strategic partnerships with agencies, event companies, marketing companies, and other potential trade partners.* Follow up consistently on quotations and opportunities until closure.* Work closely with production and design teams to ensure customer requirements are accurately translated into final deliverables.* Monitor market activity, competitors, customer needs, and emerging business opportunities.* Support B2C sales and inbound enquiries when required.* Maintain accurate and up-to-date CRM records and sales pipelines.* Provide regular sales forecasts, activity reports, and pipeline updates.* Represent The Flag Store UAE at relevant exhibitions, networking events, industry meetings, and client meetings.* Contribute to the development of sales strategies, pricing approaches, customer segments, and revenue targets.<br>What We Are Looking For<br>We are looking for a hunter, not an order taker.<br>The ideal candidate is someone who is comfortable picking up the phone, approaching companies, arranging meetings, visiting customers, following up repeatedly, and turning prospects into paying customers.<br>You should be:<br>* Commercially driven, ambitious, and target-oriented.* Confident in approaching new customers and creating opportunities from scratch.* Persistent and strong in follow-up and negotiation.* Comfortable dealing with business owners, senior managers, procurement, marketing, and event professionals.* Able to work independently and manage your own pipeline.* Highly organized with strong CRM and pipeline-management discipline.* Energetic, proactive, and motivated by achieving measurable results.* Comfortable working in a fast-growing entrepreneurial environment where initiative is highly valued.<br>Qualifications & Experience<br>* Proven experience in B2B sales, business development, or account management.* Demonstrated ability to generate new business and consistently achieve sales targets.* Experience in printing, signage, advertising, events, exhibitions, promotional products, corporate branding, hospitality, or related industries is highly advantageous.* Strong lead-generation, prospecting, negotiation, presentation, and closing skills.* Excellent written and verbal English communication skills.* Knowledge of the UAE business market and established business networks is an advantage.* Experience using CRM systems and basic proficiency in Microsoft Office or equivalent tools.* Bachelor’s degree in Business, Marketing, or a related field is preferred, but proven commercial experience will be considered.* Valid UAE driving license is required.* Must be legally eligible to work in the UAE.<br>Compensation & Benefits<br>* Competitive fixed monthly salary based on experience and suitability for the role.* Performance-based commission linked to sales performance and business development results.* Fuel/transport allowance to support customer visits and business development activities.* Additional performance incentives may be offered for achieving or exceeding agreed sales targets.* Opportunity for career growth and increased earning potential based on performance.<br>Performance & Growth<br>This role offers significant opportunity for growth for the right individual. Success will be measured by new customers acquired, sales generated, gross profit, pipeline development, recurring business, and achievement of agreed targets.<br>The successful candidate will have the opportunity to play a key role in expanding The Flag Store UAE’s B2B business and developing new markets and customer segments.
UAE - Abu Dhabi
Our Finance team is responsible for ensuring accurate financial operations and plays a crucial role in managing the Firm’s financial health. Our team handles a wide range of financial activities including financial planning, budgeting, forecasting, taxation, partner compensation, payroll, treasury and cash flow management to support the Firm’s strategic goals. We are responsible for inventory management including billing and collections, and analysis of client, matter and timekeeper profitability. We oversee statutory accounting and ensure compliance with financial regulations and standards. The Finance team also prepares financial statements, reports and analysis to provide insights into the Firm’s financial performance. We work closely with other functions to monitor expenses, optimize financial processes and implement cost-saving initiatives. Through meticulous financial management and strategic planning, the Finance team ensures the Firm’s financial stability and supports its growth objectives.<br><br>The Revenue Controller partners with our Middle East Revenue Manager to drive best-in-class revenue control across the region, working at the heart of a fast-paced, international practice. You will play a pivotal role in preparing financial reports, ensuring compliance with financial policies, and supporting the Firm’s key client program. Additionally, you will assist with collections, provide forecasts, and liaise with international offices to support revenue and credit control across the region. You will also collaborate closely with Finance teams in multiple offices, supporting the Firm in delivering on its global financial and strategic targets.<br><br>Key Responsibilities<br><br>Responsible for overall client contact and management with regards to ARConducting meetings with Partners across the Middle East region to discuss WIP & AR balances, sufficiently documenting actions and following up Managing the matter set up process from a revenue control aspect, ensuring all relevant information is set up correctly on 3E. This will involve selective testing and review of matters, bills produced and slow moving or unusual balances Identifying any potential bottlenecks within the billing and collection process and taking remedial action, as necessary Preparation of consolidated monthly cash collection and billing forecasts for agreed Partners in discussion with Finance management and Regional Section Heads Ensure that billing matters are dealt with on a timely basis by working with PA’s, Revenue Assistants and our Operations team in Manila Consult with matter managers / Inventory Partner regarding variations to standard terms, agreement of discounts and rate amendments. Identifying such variations and ensuring such arrangements are correctly recorded within 3EOversee regular and ad–hoc reporting and projects for clients, Partners and management Taking responsibility for compliance with local laws, in particular VAT and WHTEnsuring VAT and other local taxes are correctly reflected and accounted for Ensure members of the Middle East Revenue Control team understand the requirements across the region, from both a Firm and Regulatory perspective Travel to ME offices to maintain professional relationships, when required to do so Ensuring internal systems are kept up to date with latest WIP and AR information including, but not limited to, diarizing tasks and follow ups by the relevant member of the Middle East Revenue Control team Responsible for missing time management Overseeing the review of unallocated cash and ensuring its correct allocation (or return), in a timely fashion Liaising with other sections of the Finance function/ regions to ensure best practice and Firm policy is adhered to, always Working on any other matters/ projects raised from time to time<br><br>Qualifications And Skills<br><br>Minimum of A Levels or equivalent education essential International law firm experience, preferable Experience in using Elite or 3E is strongly preferred, but experience with a similar PMS system will also be considered Relevant and in-depth revenue control and collections experience Can inspire trust and confidence from internal and external clients, in particular our Partners Excellent interpersonal and team working skills, ability to work effectively at all levels within an organization Strong oral and written communication skills Demonstrate the ability to deal with difficult situations Must be self-motivated, highly organized, accurate, with attention to detail and be able to work with minimal supervision Flexible and enthusiastic with the ability to manage own workload and priorities to meet deadlines Knowledge of the VAT and WHT laws around the region Computer literate including at least an intermediate knowledge of Word and Excel Strong numerical skills including the ability to compute rates, ratios and percentages<br><br>Other<br><br>This is a 15 month Fixed Term contract (maternity cover) This role reports to the Revenue Manager, based in Dubai. Our standard office hours are 9:00-18:00, with a requirement for 4 days in the office per week. <br><br>This role reports to <br><br>Revenue Manager<br><br>The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.<br><br>The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.<br><br>Note to Recruitment Agencies<br><br>Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Key Responsibilities</b> <br></span><p><span><strong>Strategy</strong></span><br><span>• Strategies for Revenue generation and business development</span><br><span>• Business objectives and goals </span><br><span>• Drive the Digital Agenda</span></p><br><br>
<br>
<p><span><strong>Acquisition & Sales Management</strong></span><br><span>• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team. </span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process. </span><br><span>• Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br> <br><p><span><span><strong>Customer Relationship Building</strong></span></span><br><span>• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br>
<br>
<p><span><span><strong>Processes</strong></span></span><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span></p><br><br> <br><p><span><strong><span>People & Talent</span> </strong></span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably</span><br><span> skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br>
<p><br><span><span><strong>Risk Management</strong></span></span><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br> <br><p><span><span><strong>Governance </strong></span></span><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br>
<p><br><span><span><strong>Regulatory & Business Conduct</strong> </span></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across </span><br><span> Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br> <br><p><span><span><strong>Key stakeholders</strong></span></span><br><span><span><strong>Internal:</strong></span></span><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span></p><br><br>
<p><br><span><span><strong>External</strong></span>:</span><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<br>
<p><span><span><strong>Other Responsibilities</strong></span></span><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. </span><br><span>• Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience </span></p><br><br><b>Qualifications</b> <br><p><br><span>• University Graduate.</span><br><span>• Relevant experience in sales and relationship management.</span><br><span>• Experience in handling all Banking & Investment Products.</span><br><span>• Demonstrated ability in sales planning.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Computer literacy at the user level.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• In-depth knowledge of capital markets and financial planning. </span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Do you see yourself as the Cluster Learning & Development Manager of InterContinental Hotels Group® at Dubai Festival City? </p><br><p>As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.</p><br><p>The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. </p><br><p><strong>A little taste of your day-to-day:</strong></p><br><ul><li><strong>Guest Journey & Luxury Experience Design:</strong><ul><li>Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards.</li><li>Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences.</li><li>Partner with department heads to translate brand standards into meaningful guest interactions that elevate emotional engagement and guest loyalty.</li><li>Continuously refine the guest journey based on guest feedback, operational insights, and evolving luxury hospitality trends.</li></ul></li><li><strong>Luxury Service Culture & Standards:</strong><ul><li>Act as the hotel’s subject-matter expert on luxury service excellence, global hospitality trends, and best practices, in line with brand specific guidelines and standards.</li><li>Embed a strong culture of quality and service excellence across all departments through visible leadership and hands-on operational presence.</li><li>Support the General Manager and Heads of Department in understanding, interpreting, and embedding external Luxury Service practices (if applicable) into daily operations and leadership behaviors. This may include but not limited to; changes in Policies and Procedures, SOPs (Standard Operating Procedures), and Modalities of Service.</li><li>Ensure consistent delivery of personalized, thoughtful, and detail-oriented service aligned with the hotel’s luxury service philosophy.</li></ul></li><li><strong>Brand & Service Audits & Compliance or Other Luxury Service Certifications (if applicable):</strong><ul><li>Lead the hotel’s Brand & Service Audits & Compliance or Other Luxury Service Certifications (i.e., Forbes Travel Guide) readiness, certification, and re-certification processes.</li><li>Plan and conduct regular internal quality audits, service evaluations, and compliance reviews across all operational areas.</li><li>Organize and manage mystery guest programs to provide objective insights into service consistency and guest perception.</li><li>Monitor audit findings, identify service gaps, and ensure corrective and preventive actions are implemented and sustained.</li></ul></li><li><strong>Guest Feedback, Analytics & Performance Improvement:</strong><ul><li>Analyze Guest Love scores, Guest Satisfaction Index (GSI) results, and other guest feedback platforms to identify trends, strengths, and opportunities for improvement.</li><li>Prepare and present quality and guest experience performance reports to the Executive Committee, highlighting key drivers, risks, and focus areas.</li><li>Partner with Heads of Department to develop clear, actionable improvement plans aligned with departmental and hotel-wide metrics and goals.</li><li>Monitor progress against action plans and support departments in achieving annual guest satisfaction and quality targets.</li></ul></li><li><strong>Learning & Development Collaboration:</strong><ul><li>Work closely with the Learning & Development team to deliver luxury service training programs aligned with brand and Luxury Service Certifications and standards.</li><li>Support onboarding programs to embed quality, service excellence, and brand culture philosophy from day one.</li><li>Facilitate workshops and coaching sessions together Learning & Development team with focus on luxury service behaviors, emotional intelligence, guest engagement, and attention to detail.<br>Contribute to the development and continuous enhancement of Standard Operating Procedures (SOPs to reflect evolving luxury service expectations).</li></ul></li><li><strong>Leadership & Cross-Functional Collaboration:</strong><ul><li>Collaborate with all department heads to drive ownership and accountability for service excellence and quality outcomes.</li><li>Act as a trusted advisor to the General Manager and leadership team, balancing guest experience priorities with operational realities.</li><li>Foster a culture of continuous improvement, learning, and pride in luxury service delivery across the hotel.</li></ul></li></ul><p><strong>What we need from you:</strong></p><br><ul><li>Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li><li>Proven experience in quality management, guest experience, or hotel operations within a luxury hospitality environment.</li><li>Strong operational understanding across Rooms, Food & Beverage, Spa, Sales & Marketing, and Support Departments.</li><li>In-depth knowledge of luxury service principles and guest experience management.</li><li>Direct experience with Luxury Service Certifications (i.e., Forbes Travel Guide / Michelin Service Guide / LQA / or similar luxury benchmarking programs is highly preferred).</li></ul><p><strong>What you can expect from us:</strong></p><br><p>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.</p><br><p>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p><br><p>So, join us, and you’ll become part of our ever-growing global family.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>