Tour operator Jobs - Dubai UAE

Company Description Confetti Group is a leading investor and operator of fast-moving consumer goods (FMCG) brands, with a focus on the world’s fastest growing markets. The company manages a diverse portfolio of Personal Care brands that are supplied in 54 countries, providing broad international exposure and growth opportunities. With more than 60,000 points of sale worldwide, Confetti Group combines strategic investment with hands-on operational expertise. Team members collaborate across markets and functions to support brand expansion, digital innovation, and consumer engagement.<br>Role Description As a Digital & Web Technology Specialist you will be responsible for the development, maintenance and day-to-day management of the company’s websites and web applications, including hosting environments, domains, DNS, technical integrations, website performance, security and troubleshooting. The role will also support the company’s wider digital marketing activities, including SEO, GA4, Google Tag Manager, Google Search Console and Meta advertising, as well as providing technical support for social media and other digital platforms.<br>Key Responsibilities:Manage, maintain and improve the company’s Word Press websites and web applications. Develop and customise Word Press websites using PHP, ACF, Elementor, HTML, CSS and Java Script. Troubleshoot and resolve website bugs, technical issues and compatibility problems. Manage website hosting environments, servers, domains, DNS and related web infrastructure. Manage website migrations, backups, staging environments and deployments. Monitor and optimise website speed, Core Web Vitals and overall performance. Maintain website security, backups, SSL certificates, access controls and software updates. Manage and troubleshoot third-party APIs, plugins and software integrations. Implement and maintain GA4, Google Tag Manager and Google Search Console. Configure and troubleshoot website conversion tracking, events and attribution. Implement and manage Meta Pixel and related tracking integrations, including Conversion API where required. Support Meta Ads through landing-page development, tracking implementation, campaign setup and technical troubleshooting. Support the company’s social media and other digital platforms where required. Manage technical and on-page SEO activities, including website structure, indexing, redirects, metadata, schema, sitemap and Search Console issues. Monitor website health, uptime, errors and performance and proactively resolve issues. Work with internal teams and external agencies/vendors on web, digital and technology-related projects. Research, evaluate and implement new digital tools, platforms and technologies where beneficial to the business. Take ownership of technical issues and ensure they are resolved efficiently.<br>Must-Have Skills & Experience:Strong hands-on experience with Word Press. Strong working knowledge of PHP. Experience with Advanced Custom Fields (ACF). Strong experience with Elementor / Elementor Pro. Strong knowledge of HTML, CSS and Java Script. Experience managing and troubleshooting Word Press themes and plugins. Working knowledge of MySQL and Word Press databases. Experience with website hosting, server environments, domains and DNS. Experience with website security, backups and performance optimisation. Experience with APIs and third-party software integrations. Good understanding of technical and on-page SEO. Hands-on experience with Google Analytics 4 (GA4). Hands-on experience with Google Tag Manager (GTM). Experience with Google Search Console. Understanding of website conversion tracking, events and attribution. Strong troubleshooting, debugging and problem-solving skills. Ability to independently identify and resolve technical issues. Strong communication skills and fluency in English. Ability to work independently as well as collaboratively within a team. Strong work ethic, attention to detail and ability to take ownership of responsibilities.<br>Good-to-Have Skills:Experience with Woo Commerce and e-commerce websites. Experience with Meta Ads Manager. Experience implementing and troubleshooting Meta Pixel and Conversion API (CAPI). Experience with Cloudflare. Familiarity with cloud platforms such as AWS, Google Cloud or similar hosting environments. Familiarity with Git and version control. Experience with staging and deployment workflows. Basic knowledge of Linux/server administration. Experience with email, CRM, ERP, payment gateway or other business software integrations. Experience with landing-page development and conversion optimisation. Basic understanding of social media management and digital marketing. Familiarity with Google Ads and other digital advertising platforms would be an advantage.

About the Role We are a technology company operating at the intersection of Core Network & Roaming, Private 5G, Cybersecurity, and Artificial Intelligence, working with telecom operators, enterprises, and government entities. The CEO requires a highly capable, sharp, and discreet Senior Executive Operation Assistant who can function as the CEO's eyes and ears across the organization someone who brings order, visibility, and accountability to the CEO's daily operating rhythm and to cross-functional execution across Sales, Delivery/Projects, Presales, Operations, and Support functions.<br>This is not a conventional secretarial or calendar-management role. The ideal candidate is a proactive, detail-obsessed operator who can track commitments across the business, chase accountability without needing to be told twice, synthesize information from multiple teams, and give the CEO a clear, real-time picture of what's moving, what's stuck, and what's at risk — at any given moment.<br>Given the nature of this role and the sensitive/strategic information the candidate will be exposed to, relevant prior experience in a similar capacity is non-negotiable.<br><br>KEY RESPONSIBILITIES<br>1. Actionable & Task Management- Maintain a live, structured tracker of all pending actionable assigned by the CEO to internal teams, department heads, clients, or vendors.- Proactively follow up with respective owners on due/overdue items and escalate delays to the CEO with context, not just status.- Maintain a tracker of all pending presentations, reports, MIS, and analyses expected by the CEO from various functions, along with due dates and status.- Ensure nothing "falls off the radar" — the CEO should never have to ask "whatever happened to X?"<br>2. Deadline & Project Delivery Tracking- Maintain a master tracker of all committed delivery timelines by project/functional leads across ongoing projects (Core Network/Roaming deployments, Private 5G rollouts, Cybersecurity engagements, AI/product initiatives), including internal milestones and client-committed dates.- Track project stage-wise progress (design, procurement, implementation, testing, go-live, support) and flag slippages proactively.- Coordinate with project/delivery heads to obtain regular status updates and consolidate them into CEO-ready dashboards/reports.- Maintain a repository of RAID logs (Risks, Assumptions, Issues, Dependencies) as inputs for CEO review, working with respective project owners.<br>3. Meetings & Documentation- Schedule, prioritize, and manage the CEO's calendar with sound judgment on urgency and importance.- Attend key internal/external meetings (as directed) to take structured minutes, capture action items with clear ownership and timelines, and circulate/track them to closure.- Maintain a searchable repository of meeting records, decisions taken, and historical context for ongoing matters/clients/projects.- Prepare briefing notes for the CEO ahead of important meetings (client, investor, partner, internal reviews).<br>4. Client & Vendor Coordination- Track and follow up on pending commitments, proposals, contracts, POs, invoices, and escalations with clients and vendors on behalf of the CEO.- Coordinate scheduling and logistics for client/vendor meetings, visits, and reviews.- Maintain a tracker of key account/vendor relationship touchpoints and outstanding issues requiring CEO attention or intervention.<br>5. Internal Coordination- Act as the coordination hub between the CEO's office and functional heads (Sales, Presales, Delivery, Operations, Finance, HR, Cybersecurity practice, AI practice) to ensure timely flow of information in both directions.- Chase internal teams for inputs, data, and deliverables required by the CEO, ensuring quality and timeliness before items reach the CEO's desk.- Coordinate logistics and content for internal reviews (weekly/monthly business reviews, board meeting prep support, town halls, offsites).<br>6. Sales & Operations Reporting- Consolidate periodic sales updates — pipeline status, order booking, revenue tracking, key deal status — from the Sales/Presales teams into a CEO-ready format.- Consolidate operational updates (delivery status, resource utilization, escalations, SLA/compliance items) from Operations/Delivery teams.- Maintain dashboards/MIS that give the CEO a single-glance view of business health across verticals. 7. Confidentiality, Judgment & Ad-hoc Support- Handle sensitive business, financial, HR, and strategic information with absolute discretion and confidentiality.- Exercise sound judgment on prioritization, escalation, and information-sharing — knowing what needs the CEO's immediate attention versus what can be handled independently or delegated.- Support the CEO on ad-hoc assignments that may include: research inputs, presentation/report preparation, travel and event coordination, correspondence drafting, and special projects as they arise.- Be available to flex beyond standard responsibilities as business needs evolve — this role's scope will grow with the trust placed in the candidate.<br><br>REQUIRED SKILLS & COMPETENCIES<br>-Exceptional organizational and follow-up discipline — the single most important trait for this role.- Strong command of MS Excel/Google Sheets (trackers, dashboards, pivot tables) and Power Point for CEO-ready reporting.- Sharp written and verbal communication — able to draft crisp emails, minutes, and briefing notes without handholding.- Ability to interact confidently and professionally with senior leadership, clients, and vendors.- High situational awareness — able to read priorities, sense urgency, and connect dots across departments without explicit instruction.- Comfortable working in a fast-paced, technology/telecom environment with cross-functional, technically complex projects.- Assertive enough to chase deadlines and escalate to senior stakeholders professionally and diplomatically.- Absolute integrity and discretion with confidential information.- Working familiarity with project tracking tools (MS Project, Jira, Asana, Trello, Monday.com, or similar) is an advantage.<br><br>Qualifications & Experience<br>- Graduate/Postgraduate in any discipline; MBA or equivalent is preferred but not mandatory if experience is strong.- 6 to10 years of demonstrated experience as an Executive Assistant or Business/Project Coordinator to a CEO/CXO/senior leader, ideally within Telecom, Networking, IT/Technology, Cybersecurity, or Engineering/Infrastructure companies.- Proven track record of managing trackers, MIS, and follow-ups across multiple stakeholders simultaneously.- Prior exposure to project delivery environments (even if not technical) will be a strong advantage, given the nature of the business.- Experience directly supporting a founder/CEO/MD in a growing or mid-sized organization is highly preferred over large-corporate generalist EA experience.<br><br>Reporting & Working Relationship<br>- Direct reporting to the CEO.- Dotted-line working relationships with all functional heads (Sales, Delivery, Operations, Cybersecurity, AI, Finance, HR) for information flow and coordination.- This role carries an implicit mandate from the CEO's office — cooperation from functional teams is expected and will be reinforced by leadership.<br><br>What Success Looks Like in This Role<br>- The CEO has real-time visibility into every open commitment, deadline, and follow-up without having to chase anyone personally.- Nothing significant is missed, delayed, or forgotten due to lack of tracking.- Cross-functional teams respond to the CEO's office promptly because the coordination channel is trusted and effective.- The CEO can delegate an increasing share of coordination, tracking, and follow-up work to this role over time, freeing up bandwidth for strategic priorities.

About The Company<br>At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.<br><br>Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.<br><br>About The Role<br>The Senior Analyst, Real Estate will support the origination, underwriting, structuring, and execution of third-party management agreements and acquisitions. The role will evaluate owner and asset opportunities where Flow can operate under its brand and platform, similar to a hotel flag or management model, with a focus on financial analysis, feasibility, commercial terms, due diligence, and deal execution across multifamily and hospitality-led opportunities.<br><br>Key Responsibilities<br><br>Underwriting: Build and maintain financial models for prospective management agreements, including property performance, management fee streams, ramp-up assumptions, and Flow-level economics. Conduct sensitivities to assess risk and commercial attractiveness Asset & Owner Opportunity Evaluation: Underwrite prospective assets and owner partnerships for operational fit, financial viability, brand suitability, and value creation potential. Analyze operating statements, unit mix, occupancy, pricing, and historical performance where available Market & Feasibility Analysis: Assess supply and demand, rental or room rates, competitive positioning, development pipelines, customer segments, and operating benchmarks. Translate findings into clear recommendations on whether and how Flow should pursue an opportunity Management Agreement Structuring: Support the structuring and negotiation of management agreements, including base and incentive fees, pre-opening or technical service fees, term, performance tests, owner obligations, termination rights, exclusivity, and brand standards Deal Materials & Approvals: Prepare deal summaries, financial analyses, presentations, and approval memoranda for senior management, clearly articulating the strategic rationale, economics, key risks, negotiation points, and recommended position Due Diligence & Deal Execution: Coordinate financial, operational, legal, technical, and commercial diligence with internal teams, owners, advisors, and counterparties. Support opportunities from initial assessment through term sheet, contract execution, and handover to pre-opening or operations Pipeline & Performance Support: Track the management agreement pipeline, including deal status, expected openings, fee potential, and key milestones. Review signed and operating deals against underwriting to improve future assumptions<br><br><br><br>Background & Experience<br><br>Bachelor’s degree in Finance, Real Estate, Economics, or a related field Minimum 5 years of experience in real estate, hospitality, development, investment, strategy, or related roles, with strong financial analysis and underwriting experience Strong proficiency in Excel, particularly in building complex financial models Strong understanding of real estate and operating metrics, including NOI, margins, occupancy, ADR/rental rates, Rev PAR where relevant, and management fee economics Knowledge of third-party operating models, hospitality-style management agreements, and owner-operator commercial structures Experience evaluating, structuring, or negotiating management agreements, franchise or flag arrangements, operating partnerships, or similar transactions is strongly preferred Experience in multifamily, hospitality, serviced apartments, branded residences, or adjacent living sectors is preferred<br><br><br><br>What We Are Looking For<br><br>High ownership, accountability, and a hands-on, collaborative approach Willingness to operate at both strategic and executional levels Detail-oriented, with a high standard for accuracy and control Comfortable operating in a fast-paced, high-growth environment Excellent communication skills, both written and verbal Structured, disciplined, reliable, practical, and solutions-oriented<br><br><br><br>Why Join Flow?<br><br>Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East.<br><br>Competitive Compensation & Benefits.<br>A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.<br><br>If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you! Apply now and be part of Flow’s success story!<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BUSINESS INTRODUCTION<br><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><br>JOB TITLE<br><br>Director Compliance - Retail | MAF Retail | Head Office UAE<br><br>Role Summary<br><br>The Majid Al Futtaim (MAF) Retail Compliance department, reporting functionally to the MAF Holding Compliance department and administratively to the Retail CEO, has three mandates. The mandates are Proactive compliance, Investigations, and Compliance Monitoring, which includes Code of Conduct and all related policies, Whistleblowing, Third-party risk management, Supplier Code of Conduct, Conflict of interest and Fraud, Waste and Abuse, Human Rights risk management, Regulatory Compliance manageme<br><br>ROLE PROFILE<br><br>Contribute to setting up and maintaining a robust compliance framework aligned with regulatory requirements and Company Policies. Liaise with the investigations team for investigative counts and identify corrective measures to either improve compliance monitoring or training and awareness. Supporting the investigations team during investigations and identifying key resources within the Retail Compliance team to perform investigations in coordination with the Holding Investigations team. Provide strategic advice to senior management on compliance risks and emerging regulatory issues. Oversee compliance training, awareness, and reporting across Retail. Collaborate with Legal, HR, Risk, and Security teams to ensure a consistent and coordinated approach to governance and ethics. Support VP Compliance with preparing documentary reporting to regulators, auditors, and executive committees as required in either dashboards, MS Word, or Power Point. Support the execution of all Compliance activities across Retail Operations<br><br>Requirements<br><br>Bachelor’s or Master’s in accounting, with a law qualification or demonstrated equivalent experience. Professional certificates for Compliance Management, Business Ethics and/or forensic investigations such as CCEP-I, or Certified Fraud Examiner.12+ years of compliance experience, preferably within the Middle East and / or North Africa region, Supporting investigative knowledge an advantage. Fraud risk management Technical investigation experience on internal misconduct, external regulator-led investigations around sanctions, human rights, etc.<br><br>What We Offer<br><br>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Location: Dubai, UAE<br><br>Reports To: Founders / Executive Leadership<br><br>Role Purpose<br><br>The Head of Growth Marketing is a high-impact, revenue-owning leadership role sitting at the intersection of direct-to-consumer (D2C) performance marketing, patient journey optimization, and conversion operations. You are the architect of the end-to-end growth engine, responsible for driving B2C customer/patient acquisition from the first digital ad impression through to a converted, high-value clinic booking.<br><br>As a strategic partner to the Founders, you will operate across all levels of the organization: defining brand growth strategy in the boardroom, managing performance algorithms (Meta, Tik Tok, Google) at the desk, and coaching contact centre teams to ensure every marketing dirham converts into scalable, profitable top-line revenue.<br><br>Key Responsibilities2. D2C Omnichannel Performance Marketing3. Patient Funnel Optimization & Contact Centre Operations The Growth Tech Stack<br><br> Strategic Growth, D2C Unit Economics & Founder Alignment Revenue Accountability: Own the top-line acquisition revenue targets. You maintain full commercial responsibility for the growth funnel and justify all ad spend against realized revenue, unit economics, and margins Growth Strategy & Team Leadership: Translate the Founders' vision into a scalable, data-driven D2C growth strategy. Direct and scale the Growth Marketing and Performance teams, instilling a high-cadence, test-and-learn culture Unit Economics Mastery: Manage marketing budgets with a focus on Blended CAC (Customer Acquisition Cost), LTV (Lifetime Value), ROAS (Return on Ad Spend), and AOV (Average Order Value) Strategic Partnerships: Build consumer-facing partnerships (e.g., corporate wellness programs, lifestyle brands, fitness communities) to diversify acquisition channels beyond paid digital channels Executive Presence: Deliver transparent "State of Growth" reports to the Board and Founders, translating complex channel analytics into clear commercial narratives centered around EBITDA and market share Paid Acquisition Ownership: Lead and execute high-volume performance marketing campaigns across Meta, Google Search/PMax, Tik Tok, Snapchat, and programmatic channels to drive high-intent consumer traffic Creative Testing & CRO Engine: Build a high-velocity creative testing framework (Reels, Tik Tok, UGC, founder/doctor-led content) and optimize landing page conversion rates (CRO) to continually lower acquisition costs Signal & Data Integrity: Implement first-party data strategies, Server-Side Tracking, and Meta Conversions API (CAPI) to protect attribution accuracy in a privacy-first ecosystem Lead Quality & Lead Scoring: Establish automated scoring protocols to prioritize high-intent, high-LTV prospective patients for premium treatment pathways The Bridge to Care: Own the Inbound Lead → Booked Appointment conversion rate. Ensure high-volume marketing leads translate seamlessly into confirmed clinical appointments In-House Contact Centre Leadership: Coach and guide the in-house patient care / contact centre team on D2C conversion strategies, objection handling, and speed-to-lead response workflows Automation & Triple-Touch Workflows: Design automated omni-channel nurture workflows (SMS, Whats App, phone) to maximize appointment show-rates and reduce drop-offs Operational SLA Standards:Speed-to-Lead: Maintain a sub-5-minute response target for new inbound inquiries Answer Rates: Maintain contact centre call answer rates at >95% and Average Speed to Answer (ASA) at Conversion Benchmarks: Drive Lead-to-Booking conversion floors (25%-40% depending on channel) and appointment show-rates (>85%)<br><br>The candidate must be an experienced power user and operator of D2C growth tools:<br><br>Ad Platforms: Meta Ads Manager (CAPI), Google Ads (PMax, Search, You Tube), Tik Tok Ads Manager, Snapchat Ads Analytics & Attribution: GA4, Mixpanel/Amplitude, Triple Whale or similar D2C attribution tools, CRM (Salesforce/Hub Spot) Consumer Lifecycle & Messaging: Klaviyo, Iterable, or similar D2C email/SMS/Whats App marketing automation platforms Telephony / Call Operations: Cloud CCaa S tools (e.g., Genesys, Cloud Talk, Five9) for lead routing and response tracking<br><br>Requirements<br><br>Candidate Profile & Requirements<br><br>Experience<br><br>8-12+ years total marketing experience, with at least 3+ years in a Head of Growth, Head of Performance, or Director-level role Proven Track Record in Pure D2C / B2C Acquisition: Must have hands-on experience driving direct-to-consumer growth (e.g., Healthcare/Health Tech, E-Commerce, D2C Subscription Services, Consumer Fintech, or High-Volume B2C Consumer Apps) Budget Accountability: Demonstrated experience managing multi-million AED/USD annual performance budgets directly tied to top-line consumer revenue targets Funnel & Team Leadership: Experience managing paid performance channels alongside inbound sales/contact centre conversion teams<br><br>The "Growth" Mindset<br><br>D2C Unit-Economics Obsessed: You focus on CAC, ROAS, LTV, and payback periods—not vanity clicks or impressions Founder's Mindset: Highly proactive, commercially sharp, and capable of pivoting strategies quickly in a fast-paced environment Data-Driven & Creative: Skilled at analyzing acquisition data and A/B test results while understanding what creative concepts hook retail consumers<br><br>Key Performance Indicators (KPIs)<br><br>Top-Line D2C Revenue: Direct accountability for revenue growth generated through paid and organic channels Blended CAC vs. LTV Ratio: Maintaining sustainable, profitable unit economics as budgets scale Lead-to-Booked Patient Conversion %: Operational efficiency from ad click to clinic visit Show-Up Rate %: Appointment attendance rate post-booking Partner-Generated Revenue: Commercial contribution from strategic corporate and wellness partnerships

Gym Nation<br><br> 1 active job (view) www.gymnation.com<br><br>Published<br><br>August 11, 2026<br><br>Location<br><br>Dubai, United Arab Emirates<br><br>Category<br><br>Marketing & Advertising<br><br>Job Type<br><br>Permanent: Full-time<br><br>Description<br><br>50+ gyms. 250,000+ members and expanding quickly!<br><br>Gym Nation, the Middle East's fastest-growing fitness brand, is seeking a world-class Head of Member Retention & Loyalty to own churn, tenure and member lifetime value end-to-end. One of the first roles of its kind in the global fitness industry.<br><br>We've become brilliant at getting people through the door. Now we're going to be the best in the world at keeping them. Every operator talks about churn - almost none have a senior leader who owns it. From a member's first workout to the moment they'd never dream of cancelling, the relationship is yours to design.<br><br>You won't start from a blank page. A best-in-industry technology stack and established tech, data and CRM teams are here to put your ideas into action. You'll unite behavioural science, technology and creativity into one retention system. We leverage AI and automation across the business and expect you to advance us here. In retention, AI is the difference between reacting to cancellations and predicting them.<br><br>We're growing fast, and so will your impact: exceptional visibility, direct influence on strategy, and the chance to build the retention playbook the rest of the industry will want to copy and can't.<br><br>Responsibilities<br><br>Retention Strategy & Ownership<br><br>Own the retention strategy and be accountable for member churn, average length of stay and lifetime value across the business. Specify and sign off a single agreed view of retention performance - cohort curves, survival analysis, and voluntary versus involuntary churn. Diagnose why and when members leave, by segment, tenure, price point, joining channel, gym and market. Prioritise the levers by value at stake, and kill the ones that don't move the number. Own the multi-year roadmap that takes retention from a reporting line to a structural competitive advantage.<br><br>Behavioural Science, Onboarding & Habit Formation<br><br>Redesign onboarding and the critical first 90 days around the behaviours that actually predict long-term membership. Identify and instrument our early-visit "magic number" - the visit frequency that separates a member who stays from one who lapses. Apply named behavioural science (habit loops, commitment devices, loss aversion, goal gradient, social proof, nudge theory) to real member journeys, not theory. Own the nudge architecture behind every journey - the timing, framing, defaults, choice sets and friction that decide whether a member acts, not just the message sent. Design the in-gym moments that matter: first workout, first class, first body scan, first personal goal, first friend made. Set the brief for Operations and in-gym teams so front desk and floor staff are an active part of the retention system.<br><br>Gamification<br><br>Design and work with the tech team to ship gamification inside the Gym Nation app - streaks, badges, milestones, challenges, leaderboards and rewards. Build mechanics that drive genuine visit frequency and belonging, not vanity metrics, and retire what doesn't earn its place. Integrate body-composition and performance data so progress itself becomes the reward.<br><br>Loyalty Programmes<br><br>Build and own the Gym Nation loyalty programme - tenure rewards, status tiers, partner perks and member benefits. Own the referral programme so loyalty compounds, and the win-back programme so lapsed members return. Create structural reasons to stay that competitors cannot copy, and that strengthen rather than discount the proposition. Own the reward economics so the programme demonstrably pays for itself in retained revenue.<br><br>Ancillary & Add-On Retention<br><br>Own churn and tenure across the full product ladder, not just core membership - body-composition scanning, Recovery Rooms, hydration and in-gym retail, and premium or signature products. Track add-on churn separately from core churn. A member who drops one product but stays is a different problem to one who leaves altogether. Identify which add-ons are genuine retention anchors and which are simply incremental revenue, then own the attach-and-retain playbook: what is sold at join, what is sold later, and what actually extends core tenure. Design upgrade, downgrade and pause paths so that a cancellation becomes a downgrade rather than a loss.<br><br>AI & the Member App<br><br>Direct the roadmap for churn-risk scoring, personalised journeys and next-best-action in the app. Own and evolve the AI save-flow - matching the right save lever to every reason a member gives for leaving. Use AI to personalise content, goals, class recommendations and nudges at individual member level. Work with Technology and Data to move from rules-based triggers to predictive, continuously learning models. Set the standard for how AI is used responsibly with member data in every country we operate in.<br><br>Lifecycle Communications<br><br>With the Head of CRM and wider marketing team, orchestrate every channel into one coherent member journey - email, push, SMS, Whats App, in-app, in-gym screens, TV and radio, and front-desk conversations. Launch and continuously improve lifecycle campaigns for onboarding, at-risk, lapsed, win-back and high-value members. Eliminate fragmented messaging that erodes trust, and govern contact frequency across the business.<br><br>Measurement, Experimentation & Reporting<br><br>Run a continuous programme of experiments and A/B tests - designed properly, read honestly, and scaled only when they work. Quantify the revenue impact of every retention initiative and report it to leadership in commercial terms. Build the dashboards and scorecards that give leadership and gym managers real-time visibility. Benchmark against global operators and set the target that makes us best in class.<br><br>Team & Cross-Functional Leadership<br><br>Build and lead the retention and loyalty function from the ground up. Work across Technology, Data, CRM, Marketing, Operations and Finance to make retention a company-wide priority, not a departmental initiative. Translate complex behavioural and analytical findings into executive-ready recommendations for the leadership team, board and investors.<br><br>Requirements<br><br>Experience<br><br>5+ years in retention, loyalty, lifecycle marketing, CRM or customer experience, with at least 3 years leading or building a function. Track record of owning retention or loyalty in a consumer subscription business, with demonstrable impact on churn and lifetime value. You might come from anywhere - subscription tech, gaming, telco, fintech, streaming, e-commerce, hospitality or fitness. What matters is the instinct for behaviour, data and habit. Experience designing and launching a loyalty programme, gamification system or major lifecycle journey end-to-end, not just optimising one. Product-minded, with experience shipping features or journeys inside a mobile app alongside product and engineering teams. Multi-product or add-on subscription experience is a strong advantage - tiering, attach and cross-sell, downgrade paths and product-ladder economics - as is multi-market or multi-language experience.<br><br>Technical Requirements<br><br>Data-literate and hands-on - cohort analysis, survival curves, LTV modelling, churn drivers and segmentation. Strong understanding of A/B testing, experiment design, statistical significance and the traps in both. Familiarity with subscription billing platforms, recurring-payment lifecycles, dunning and involuntary churn. Comfortable using AI tools (LLMs, agents, Claude Code) to accelerate workflows and multiply your output.<br><br>Mindset<br><br>Behavioural science fluent - can name the science and apply it to a real member journey. Commercially minded - sees retention as revenue, not a soft metric, and can defend every investment in those terms. Builder mentality - energised by a blank page, a world-first mandate and the chance to define the role rather than inherit it. Exceptional communicator - can align Tech, Data, Marketing and Operations behind one retention goal. Strategic thinker who can zoom out to set direction and zoom in to write the push notification copy when it matters. Intellectually honest - reads experiment results as they are, not as they were hoped to be. AI-forward - sees AI tools as core to how a modern retention function operates.<br><br>Additional Information<br><br>What Success Looks Like: The metrics you'll move<br><br>Monthly and annual churn - the headline number you own. Member lifetime value and average length of stay. Visit frequency, and the percentage of members hitting the sticky threshold. Cancellation save-rate - members retained at the point of leaving. Add-on attach rate, add-on churn and ancillary revenue per member. App engagement, including DAU/MAU, streaks and challenge participation. Referral and win-back rates.<br><br>How to Apply<br><br>If this sounds like the perfect role for you, or someone you know, please apply and our HR team will be in touch asap with shortlisted candidates.<br><br>We look forward to hearing from you!<br><br>APPLY HERE: https://www.linkedin.com/jobs/view/4450305141/

JOB DESCRIPTION 2Chief Financial Officer (CFO)1. JOB DETAILS<br><br>Job Title Chief Financial Officer (CFO) Reports to Chief Executive Officer (CEO) Department Finance Industry Cybersecurity Employment Type Full-Time<br><br>2. JOB PURPOSEWe are seeking an experienced Chief Financial Officer to lead the financial strategy and operations of a growing cybersecurity company. This is not a role for transferable potential: the successful candidate will already have held senior finance leadership within the cybersecurity sector and will be able to evidence it. We are looking for a proven operator with a demonstrable track record of measurable results — scaling revenue, managing burn and runway, and delivering funding outcomes — in a comparable technology environment, who can partner closely with the CEO and Board on strategic growth, fundraising, and long-term financial planning. Shortlisted candidates will be expected to substantiate every claimed achievement with specific, quantifiable outcomes from prior roles.<br><br>3. KEY RESPONSIBILITIESFinancial Strategy & Leadership Develop and execute the company's overall financial strategy in alignment with business growth objectives. Partner with the CEO and Board on strategic planning, budgeting, forecasting, and long-term financial modeling. Provide financial insights and scenario planning to support key business decisions (product investment, market expansion, M&A). Financial Planning & Reporting Own the full P&L, balance sheet, and cash flow management. Deliver accurate, timely financial reporting to the CEO, Board, and investors. Establish and monitor KPIs and financial metrics relevant to a Saa S/cybersecurity business model (ARR, MRR, churn, CAC, LTV, burn rate, runway). Fundraising & Investor Relations Lead fundraising efforts (equity/debt), including preparing financial materials, data rooms, and investor presentations. Manage relationships with existing and prospective investors, banks, and financial partners. Support due diligence processes for funding rounds, partnerships, or M&A activity. Governance, Compliance & Risk Ensure compliance with relevant financial regulations, tax requirements, and corporate governance standards across all operating jurisdictions. Oversee financial risk management, including cybersecurity-specific considerations (e.g., cyber-insurance, financial controls around data/IP assets). Implement and maintain strong internal controls and audit processes. Team & Operational Leadership Build, lead, and mentor the finance team as the company scales. Oversee accounting, treasury, payroll, tax, and financial operations. Collaborate cross-functionally with Sales, Product, and Engineering leadership on pricing strategy, revenue recognition, and cost management.<br><br>4. QUALIFICATIONS, EXPERIENCE & SKILLSMinimum Qualifications Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or professional qualification (CPA, ACCA, CFA) strongly preferred. Minimum 10+ years of progressive finance leadership experience, including at least 3-5 years in a CFO, VP Finance, or senior finance leadership role. Direct, hands-on senior finance leadership within the cybersecurity sector is mandatory — demonstrable, recent, and supported by verifiable references. Proven, evidenced fundraising experience (VC/PE) and/or investor relations, with specific deal outcomes the candidate can substantiate — round size, structure, valuation, and timeline. A demonstrable record of quantifiable achievements in prior senior finance roles — for example ARR/revenue grown from one level to another, gross-margin improvement, burn reduced, runway extended, or a successful audit or exit. General statements will not be accepted in place of numbers. Track Record & Evidence Required Candidates must be able to demonstrate the following with concrete evidence, not general statements:● Specific financial results delivered in previous roles, expressed in numbers — e.g. ARR/MRR growth, gross-margin improvement, burn reduction, runway extension, or cost savings realised.● At least one funding, M&A, or exit outcome the candidate personally led or co-led, with round size, structure, and timeline.● First-hand experience of the cybersecurity (or directly comparable technology) business model — its metrics, unit economics, and specific risk landscape.● Verifiable references and, where available, supporting materials or anonymised case examples for the achievements claimed.● Selection will focus on evidence of past outcomes, not hypothetical capability; candidates who cannot substantiate their track record will not be progressed. Technical & Functional Skills Strong command of financial modeling, forecasting, and Saa S metrics. Experience with financial systems/ERP platforms and reporting tools. Familiarity with multi-jurisdictional tax, compliance, and regulatory requirements. First-hand understanding of the cybersecurity industry's business model, risk landscape, and investor expectations — required, not a plus. Core Competencies Strategic thinker with strong commercial acumen. Excellent communication and presentation skills, particularly with investors and Boards. Strong leadership and team-building capability. High integrity, discretion, and sound judgment given sensitivity of financial and cybersecurity-related data. Results-driven, with a track record of measurable outcomes rather than activity — able to point to what was delivered, in numbers. Evidence-based and rigorous — makes and defends claims with data, and expects the same from the team.5. SUCCESS IN THE FIRST 12 MONTHS● A clear, board-ready view of the company's financial position, KPIs, and runway is in place and trusted.● Financial planning, reporting, and controls are tightened to institutional-investor standard.● The next fundraising or capital plan is prepared and investor-ready, with data room and materials built.● Finance operations (accounting, treasury, payroll, tax) run cleanly and scale with the business.● The CEO and Board make faster, better-informed decisions because finance provides the numbers and the options.

Role Description An Aircraft Maintenance Engineer is responsible for inspecting, maintaining, troubleshooting, repairing, testing, and certifying aircraft and aircraft components to ensure they remain safe, airworthy, reliable, and compliant with applicable aviation regulations and approved maintenance procedures. The role performs scheduled and unscheduled maintenance, identifies technical defects, coordinates corrective actions, maintains accurate maintenance records, and supports safe and efficient aircraft operations. Key Responsibilities Perform scheduled, preventive, corrective, and unscheduled aircraft maintenance in accordance with approved maintenance procedures. Conduct aircraft inspections, functional checks, system tests, troubleshooting, repairs, and component replacements. Diagnose mechanical, electrical, hydraulic, pneumatic, avionics, structural, and other aircraft-system faults as applicable to the engineer's specialization. Inspect aircraft structures, engines, landing gear, flight controls, fuel systems, hydraulic systems, electrical systems, and other components. Carry out maintenance tasks in accordance with approved Aircraft Maintenance Manuals (AMM), Component Maintenance Manuals (CMM), Structural Repair Manuals (SRM), Job Cards, and other technical documentation. Review and interpret aircraft maintenance manuals, engineering instructions, service bulletins, airworthiness directives, technical drawings, wiring diagrams, and maintenance data. Perform scheduled inspections and maintenance checks in accordance with approved maintenance programs and aircraft manufacturer requirements. Troubleshoot aircraft defects and identify root causes of technical problems. Remove, install, inspect, repair, replace, and test aircraft components and systems as authorized. Conduct operational and functional tests following maintenance activities to verify aircraft serviceability. Ensure all maintenance work is performed using approved tools, equipment, materials, parts, and procedures. Inspect aircraft components and systems for wear, damage, corrosion, leakage, defects, and abnormal conditions. Verify aircraft configuration, component condition, serviceability, and compliance with applicable technical requirements. Coordinate with maintenance control, engineering, flight operations, quality assurance, planning, stores, and other technical departments. Report aircraft defects, technical discrepancies, safety concerns, and maintenance findings accurately and promptly. Complete maintenance documentation, technical logs, work orders, inspection records, component records, and maintenance release documentation as required. Ensure maintenance records are complete, accurate, traceable, and compliant with regulatory and organizational requirements. Perform aircraft maintenance within approved authorization, license privileges, company procedures, and regulatory limitations. Support aircraft troubleshooting and defect rectification during line and base maintenance activities where applicable. Assist with aircraft recovery, technical support, and maintenance activities during operational disruptions or aircraft-on-ground (AOG) situations. Coordinate with approved maintenance organizations, manufacturers, suppliers, engineering teams, and technical representatives where required. Ensure aircraft parts, components, tools, and materials meet applicable certification, traceability, and quality requirements. Monitor the condition and calibration status of tools, test equipment, and maintenance equipment. Follow strict aircraft maintenance safety procedures, occupational-health requirements, foreign-object-debris (FOD) controls, and workplace safety standards. Maintain high standards of cleanliness, tool control, aircraft protection, and maintenance-area safety. Support quality audits, regulatory inspections, maintenance investigations, and compliance activities. Ensure compliance with applicable ICAO, GCAA, EASA, FAA, aircraft manufacturer, operator, and approved maintenance organization requirements as applicable. Review and implement applicable Airworthiness Directives (ADs), Service Bulletins (SBs), technical instructions, and engineering orders. Assist with maintenance planning, aircraft downtime management, manpower coordination, and maintenance-resource requirements. Monitor recurring technical defects and support reliability, root-cause, and corrective-action investigations. Provide technical guidance and support to maintenance technicians and junior engineering personnel where required. Participate in technical training, competency assessments, safety programs, and professional-development activities. Maintain current knowledge of aircraft systems, maintenance technologies, regulatory requirements, manufacturer instructions, and aviation safety practices. Maintain confidentiality of aircraft technical information, operational information, company data, maintenance records, and security-sensitive information. Identify opportunities to improve aircraft reliability, maintenance efficiency, safety performance, technical compliance, and operational readiness. Contribute to continuous improvement of aircraft safety, airworthiness, reliability, maintenance quality, regulatory compliance, operational efficiency, and technical performance. Qualifications Bachelor's degree, diploma, or recognized technical qualification in Aircraft Maintenance Engineering, Aeronautical Engineering, Aerospace Engineering, or a related aviation discipline, depending on licensing and regulatory requirements. Appropriate aircraft maintenance license or authorization, such as GCAA, EASA Part-66, FAA A&P, or equivalent, is highly advantageous or required depending on the position. Previous experience in aircraft maintenance, line maintenance, base maintenance, MRO, airline maintenance, or an approved maintenance organization is preferred. Strong knowledge of aircraft structures, mechanical systems, electrical systems, hydraulics, pneumatics, avionics, engines, and aircraft maintenance practices as applicable. Strong understanding of aircraft maintenance manuals, technical publications, engineering instructions, wiring diagrams, and maintenance documentation. Knowledge of AMM, CMM, SRM, IPC, MEL, CDL, and other relevant aircraft technical documentation is advantageous. Strong understanding of aviation safety, airworthiness requirements, maintenance procedures, human factors, FOD prevention, and quality standards. Familiarity with applicable GCAA, EASA, FAA, ICAO, manufacturer, operator, and MRO requirements is advantageous. Strong troubleshooting, diagnostic, analytical, technical, and problem-solving skills. Excellent attention to detail and strong commitment to aircraft safety and maintenance quality. Ability to accurately interpret technical drawings, manuals, engineering instructions, and maintenance data. Strong documentation, reporting, communication, coordination, and teamwork skills. Familiarity with aircraft maintenance tracking systems, electronic technical logs, maintenance-management systems, or MRO software is advantageous. Ability to use aircraft maintenance tools, ground-support equipment, test equipment, and specialized technical equipment safely and correctly. Ability to work under pressure and respond effectively to aircraft technical issues and AOG situations. Ability to work flexible schedules, including shifts, nights, weekends, public holidays, and on-call assignments where required. Strong understanding of aviation regulatory compliance, maintenance record requirements, component traceability, and technical documentation. Relevant aircraft type ratings, manufacturer training, recurrent training, or specialized technical certifications are advantageous. Ability to work effectively with pilots, maintenance technicians, engineers, quality teams, maintenance control, operations, manufacturers, and regulatory authorities. Professional, safety-focused, reliable, disciplined, technically capable, and detail-oriented. Strong commitment to aircraft safety, airworthiness, maintenance excellence, regulatory compliance, technical accuracy, operational reliability, and continuous improvement.

BUSINESS INTRODUCTION<br><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><br>JOB TITLE<br><br>BI Development Manager | MAF Retail | Corporate Head Office UAE<br><br>Role Summary<br><br>The Manager – BI Development is responsible for designing, executing, and delivering end-to-end solutions based on MAF Retail business intelligence and automation delivery and Insights roadmap, in close collaboration with the business functions, and data engineers.<br><br>ROLE PROFILE<br><br>Lead Business Intelligence projects design, execution and delivery ensuring compliance and consistency with MAFR BI delivery standards and data governance. Lead the collaboration with MAFR Functions to identify key business challenges and how to tackle them through business intelligence and data analytics and actionable projects. Supervise the design, development, maintenance & real-time update, CI/CD, and governance compliance of Power BI workspaces, applications, datasets, flows, dashboards, reports, performance metrics, monitor key performance indicators (KPIs). Lead the development and maintenance of MAFR Business Intelligence glossary book for all BI activities (KPIs, measures, variables, tables, views, dimensions, naming conventions …etc.). Lead MAFR BI RLS, PLS, and OLS design, architecture, and ensure complete automated execution flow through close cooperation with Data-Engineering and Data Architecture. Co-Design with the Cloud Architecture team a unified framework for XMLA (read/write) including policy & procedures to ensure governance compliance, quality, and seamless process for the frequent data read/update on all platforms. Utilize advanced SQL, DAX, and M techniques to extract insights from large datasets and run regular quality checks to ensure maintaining the minimum data quality threshold. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability.<br><br>Requirements<br><br>Bachelor’s Degree in a computer science/engineering/math or related technical discipline7+ years in as a senior BI developer role in an international environment; creating and building complex BI solutions at enterprise level. analyses and evaluation tools for assessing/tracking performance and learning associated user behaviours with the2+ years in the retail/FMCG business is preferred Proficient in various statistical programming languages is a must, such as R/Python/SQL, etc. Strong experience in several visualization tools such as Tableau, Power BI, etc. supporting data dashboarding and reporting Good knowledge of algorithm/modelling techniques is a must, such as Logistic Regression, Linear Regression, Clustering, Decision Trees, Random Forest, SVM, KNN etc.<br><br>What We Offer<br><br>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

About Us<br>Majestas is a world-renowned operator of iconic, top-performing brands and experiences in the field of luxury dining, hospitality, and elite entertainment. Living and breathing contemporary culture and creativity, Majestas is strongly connected to global design, fashion, lifestyle, and luxury trends, playing a key role in identifying emerging opportunities and driving innovation across its venues. The Group is committed to taking care of every detail in order to exceed the expectations of guests, employees, investors, partners, and stakeholders, while delivering outstanding business results across all markets. In Dubai, Majestas operates premium hospitality and lifestyle destinations, including Lion, Billionaire Dubai, and FB1, offering exceptional dining, entertainment, and guest experiences.<br>Role Summary The Marketing Manager will be responsible for developing, coordinating, and executing marketing strategies for Majestas Dubai venues, ensuring alignment with the Group’s brand identity, commercial objectives, and luxury positioning. The role requires a creative, commercially minded, and highly organized professional with strong experience in luxury hospitality, fine dining, lifestyle, events, and brand partnerships. Reporting directly to the Commercial & Marketing Director, the Marketing Manager will work closely with the Operations, Sales, Events, Reservations, Guest Relations, and Corporate Marketing teams to drive brand visibility, guest engagement, revenue opportunities, and market positioning in Dubai, ensuring full alignment with Majestas Group brand guidelines and global marketing direction.<br><br>Key Responsibilities To work in close collaboration with the Commercial & Marketing Director, supporting the execution of the overall commercial and communication strategy for the Dubai cluster, and acting as the primary local liaison with the Global Marketing team.• To create, develop, and deliver comprehensive and fully integrated marketing strategies for the Dubai venues.• To support the marketing positioning of Lion, Billionaire, FB1, and any other Dubai-based Majestas brands or projects.• To plan and execute marketing campaigns, activations, launches, partnerships, and promotional activities in line with business objectives.• To develop partnerships and build synergies between Majestas brands and relevant external luxury, fashion, lifestyle, hospitality, and corporate partners.• To maintain a strong understanding of the Dubai luxury hospitality market, competitors, guests, trends, and seasonal opportunities and translate these insights into venue-specific plans that effectively promote the brands.• To lead and coordinate branding and marketing activities, ensuring that each venue has tailored campaigns aligned with its identity and target audience.• To manage and coordinate external collaborators, including graphic designers, photographers, videographers, digital agencies, media partners, public relations agencies, influencers, and content creators.• To support the development and execution of online and offline events, guest experiences, public relations initiatives, and brand activations.• To work closely with the Sales, Events, Reservations, and Operations teams to drive footfall, revenue, guest retention, and brand awareness.• To ensure all marketing materials, content, and communications are consistent with brand guidelines and luxury standards.• To ensure all marketing strategies, campaigns, communications, and brand initiatives are fully aligned with Majestas Group brand guidelines, positioning, and global marketing direction.• Oversee all digital and communication channels: social media, paid media, email marketing, website, and content production. Monitoring campaign performance, analysing results, and continuously recommending improvements. • To review and approve written and visual content, ensuring accuracy, consistency, tone of voice, and premium brand presentation.• To support the development of public relations strategies and maintain relationships with relevant media, press, influencers, partners, and agencies.• To identify opportunities to enhance the guest journey, customer experience, and commercial performance through marketing initiatives.• To manage marketing budgets, quotations, suppliers, invoices, and campaign-related expenses in line with company procedures.• To maintain professional and appropriate internal and external relationships that reflect and exceed the Company’s values.• To build trust, communicate effectively, drive execution, foster innovation, solve problems creatively, and demonstrate high integrity at all times.<br>Experience & Skills• Strong experience in luxury hospitality, fine dining, lifestyle, entertainment, events, or premium consumer brands.• Proven ability to create and execute integrated marketing campaigns across digital, social, public relations, events, partnerships, and offline channels.• Strong understanding of the Dubai market, including luxury hospitality trends, guest profiles, competitors, and relevant local networks.• Creative thinker with a strong eye for detail and a flair for luxury, design, lifestyle, and brand storytelling.• Strong written and visual content sensibility, with the ability to maintain premium brand positioning across all materials.• Excellent communication, presentation, and interpersonal skills.• Ability to work with designers, agencies, and creative teams on branding, campaigns, and high-level marketing concepts.• Strong project management skills, with the ability to manage multiple priorities, deadlines, suppliers, and stakeholders.• Commercially aware, with the ability to connect marketing actions to revenue, guest experience, and business performance.• Experience in campaign budgeting, reporting, performance analysis, and supplier coordination.• Strong cross-functional leadership skills and ability to work collaboratively with diverse teams.• Ability to operate independently while remaining aligned with Group direction and brand guidelines.• Passionate about travel, hospitality, luxury experiences, dining, entertainment, and contemporary culture.• Enthusiastic, proactive, flexible, and willing to go the extra mile to meet and exceed business goals.• Entrepreneurial mindset, with the ability to adapt to change and support teams through new initiatives and evolving business needs.• Excellent level of English, both written and spoken. Italian and/or other European languages are considered an advantage.<br>Preferred Background• Bachelor’s or Master’s Degree in Marketing, Communications, Hospitality Management, Business, or a related field.• Minimum 4 years of relevant marketing experience, preferably within luxury hospitality, fine dining, lifestyle, entertainment, or premium brands.• Previous experience in Dubai or the GCC market is strongly preferred.• Experience working with high-end restaurants, members’ clubs, lifestyle venues, or luxury brand partnerships is considered an advantage.

<p>JOB PURPOSE: Reporting into the Country Manager, the Service Manager will lead a team of Service Engineers to ensure operational, technical and financial performance targets are met for their assigned depot. This will include service improvement and any associated financial budgetary oversight while constantly seeking improvements to drive operational excellence. In this highly autonomous role, he will also develop and implement plans to ensure that projects and repairs are delivered on time and within the specified budget. The Service Manager will also play an active part in strengthening our existing customer relationships by providing expert advice and servicing their customers to an extremely high standard. He will also support the wider business teams by identifying opportunities for additional, repeat or new business. This is a hands-on role, working on a variety of powered access equipment working on site and off site. It is based in the depot but will also require travel to sites when required. KEY RESPONSIBILITIES: Maintenance Operations • Manage the operational technical service functions across the assigned geographical region to ensure project plans and timescales are met • Drive, implement the operational excellence (Tech-X) programme to ensure continual improvements throughout the Engineering department • Monitor operational and financial data and review against agreed forecasts and targets • Implement technical strategy to deliver the high-quality fleet reliability and service to our customers • Produce monthly service schedule and organise workload of engineers to ensure all work is completed in accordance within agreed timescales • Identify, plan, procure and logistically manage the fleet, tools and materials to service demand • Maintain fleet performance and appearance as per manufacturer and company guidelines • Produce month-end reports and analysis such as machine reliability, breakdown and performance and inspection for senior management review. Provide recommendations for improvements where necessary • Ensure pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required, and is in conformance with manufacturers specification and company policy Lead the required activity to customer breakdowns to ensure prompt and considered response to the despatch of mobile service engineers • Establish safety and security procedures. Ensures that all health and safety legislation is adhered to Team Management • Support the Country Manager with recruitment and selection of engineering staff • Day-to-day service management of the technical service teams • Ensure performance of all staff achieves agreed objectives • Identify training and development needs of service engineer staff and provide training and development in line with achievement of individual, depot and corporate objectives • Responsible for understanding and practicing appropriate safety procedures as follows: • Act as safely at work as you would elsewhere, if not more so • Use the tools available to you to maintain a safe environment • Participate in the safety training programme to educate yourself on hazards, safety practices, and rules • Communicate about unsafe practices and conditions • Always follow safety rules and regulations</p><p>The chosen candidate will meet ALL the essential criteria below: ESSENTIAL • Extensive technical knowledge within the powered access, heavy plant, construction or engineering industry sector • An in-depth understanding of global standard operating procedures and governance • Must have a successful track record in hands on experience and be able to demonstrate highly effective engineering skills with hydraulics, pneumatics, electrical, mechanical and diesel engines • Ability to analyse data, diagnose root cause engineering issues and take action to deliver sustained improvement • Understanding of business planning activities including cost management and cost recovery, resource management and organisational design • Costs control and financial knowledge • Must be fully conversant with Health & Safety legislation • Must have previous experience of managing engineering teams and motivating employees to perform as a team • A clean driving licence DESIRABLE • Educational qualification in any industry-related field • IPAF Operator Licence and /or IPAF Demonstrator Licence • Experience working abroad or managing multicultural teams Key Demographic Requirements - applicants must be: Based in UAE</p>

<br> <p><b>PRIMARY RESPONSIBILITIES:</b></p> <p>Guest Service Responsibilities<br> The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.<br> The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.<br> The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers first impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.<br> Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.<br> Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient.<br> Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.<br> Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure.<br> Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information.<br> Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.<br> Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible.</p> <p>Technical Responsibilities<br> Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time.<br> F&amp;B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics.<br> F&amp;B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations<br> Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.<br> Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away.<br> Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity &amp; pending issues to be followed.<br> Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required.<br> To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently.</p> <p>OTHERS</p> <p> Continuous learning through own IDP.<br> Any other duties as may be assigned by the superior.</p> <p>ACCOUNTABILITIES</p> <p> Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p> <p>COMPANY S CULTURE</p> <p> Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute </p> <p>CONFIDENTIALITY</p> <p> Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p> <p>JOB REQUIREMENT </p> <p>1. Bachelor degree in Hotel Management or any relevant discipline<br> 2. Minimum of 2 years in Call Center experience, preferably in a hospitality business<br> 3. Knowledgeable both in Call Center operation and technical<br> 4. Have excellent English communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills</p>

Zofeur<br><br>Software Engineering, IT<br><br>Dubai - United Arab Emirates<br><br>Posted on Jul 27, 2026<br><br>Apply now<br><br>Chief Technology Officer: Hands-on, AI-native technology leadership for Zofeur's next stage of scale<br><br>Reports to: Founder & CEO<br><br>Scope: Engineering, architecture, mobile, QA, Dev Ops, infrastructure, cybersecurity, data engineering and AI engineering<br><br>The Opportunity <br><br>Build the technology organisation behind a high-volume, real-time mobility platform. This is a company-level leadership role for a technically deep operator who can strengthen an existing platform, upgrade a distributed team and make AI a practical advantage across engineering and mobility intelligence.<br><br>About Zofeur<br><br>Zofeur is a fast-growing mobility technology platform built around delegated mobility for car owners. The platform powers on-demand chauffeur services, scheduled and subscription-based mobility, enterprise driver logistics and related operational services across multiple markets.<br><br>Its technology environment includes customer and chauffeur mobile applications, real-time dispatch and location systems, payments, subscriptions, operational control systems, enterprise dashboards, APIs, analytics and cloud infrastructure. Zofeur is now building its next stage of internal technology leadership as it scales across the GCC.<br><br>The role<br><br>Zofeur is seeking a hands-on, AI-native Chief Technology Officer to take end-to-end ownership of technology strategy, engineering execution and organisational capability. The CTO will inherit a live platform and an established distributed engineering team. The immediate mandate is to strengthen that team, internalise critical capabilities, improve delivery speed and quality, reduce key-person dependency and build a high-performing engineering organisation. This is not a purely strategic or managerial position. The CTO must be technically credible enough to engage directly with architecture, code quality, infrastructure and production incidents while building the leadership structure required for scale.<br><br>What You Will Own<br><br>Technology strategy and architecture<br><br>Own Zofeur's technical vision, architecture and engineering roadmap. Ensure the platform can support increasing transaction volumes, geographic expansion and new product lines. Review the current cloud, backend, mobile, data and integration architecture and establish clear technical standards. Prioritise technical debt according to customer, operational and commercial impact. Make pragmatic build-versus-buy, modernisation and platform investment decisions. Improve systems incrementally while replacing components where evidence clearly justifies it.<br><br>Engineering organisation<br><br>Assess the existing engineering organisation and develop a clear capability and succession plan. Build an internal technology organisation while managing a controlled hybrid delivery model. Recruit, coach and retain high-quality engineering leaders and individual contributors. Establish clear ownership across backend, mobile, QA, infrastructure, security, data and AI engineering. Eliminate critical individual dependencies and create an accountable, transparent engineering culture.<br><br>Delivery, reliability and quality<br><br>Improve engineering velocity without compromising platform stability. Establish measurable standards for release frequency, lead time, defect rate, availability and incident recovery. Strengthen QA automation across critical customer, chauffeur, payment, subscription, B2B and operational workflows. Implement effective code review, testing, deployment, rollback, observability and incident-response practices. Improve technical documentation and engineer onboarding.<br><br>AI-first engineering and mobility intelligence<br><br>Establish AI-native development practices across coding, testing, review, documentation, debugging and internal tooling. Select and govern AI development tools with appropriate security, privacy and quality controls. Build capability in data engineering, AI engineering and MLOps. Partner with Product and Operations to convert high-value AI opportunities into reliable production systems. Lead initial priorities including automated software engineering and QA, ETA and demand forecasting, and pricing and supply planning.<br><br>Cloud, security and governance<br><br>Own AWS and GCP architecture, availability, security and cost management. Establish strong identity, access, secrets and production-control policies. Ensure Zofeur maintains complete control over source code, infrastructure and critical third-party systems. Strengthen cybersecurity, privacy, business continuity and disaster recovery. Prepare the technology organisation for enterprise diligence, regional expansion and future compliance requirements.<br><br>Executive leadership<br><br>Act as a strategic partner to the Founder and CEO and challenge priorities constructively. Translate company objectives into credible technology plans, budgets, trade-offs and timelines. Represent technology with the board, investors, strategic partners and enterprise customers. Build a culture of accountability, urgency, transparency and continuous improvement.<br><br>What Success Looks Like<br><br>Technology ownership has moved from founder-led decision-making to a clear, CTO-led operating model. Zofeur has a strong internal engineering core supported by carefully governed external capacity. Critical systems and responsibilities have documented owners and no material single-person dependencies. Release speed, reliability, defect rates and incident recovery are measured and materially improving. AI is embedded in everyday engineering delivery and selected mobility-intelligence use cases are operating in production. The technology organisation can support GCC expansion without proportionally increasing complexity or headcount.<br><br>Candidate profile<br><br>The Successful Candidate Will Likely Bring<br><br>Significant software engineering and technology leadership experience, typically 12 or more years, with evidence valued above tenure. Experience leading and scaling multidisciplinary engineering organisations. Strong architecture capability across cloud, backend, mobile, data and APIs. Experience with high-volume transactional, marketplace, logistics, mobility, delivery, fintech or consumer platforms. Direct exposure to real-time systems, location data, payments or operational platforms. Experience managing distributed internal teams and outsourced engineering partners. A record of recruiting, assessing and upgrading engineering talent. Practical experience implementing AI-assisted software development and production AI systems. Strong knowledge of QA automation, Dev Ops, observability, security and incident management. Commercial judgement and the ability to connect technical decisions to customer and business outcomes. The confidence and communication skills to work directly with founders and boards. Experience with PHP/Laravel, Swift, Kotlin, AWS, GCP, Redshift or mobility technology is advantageous but not mandatory. A previous CTO title is not required.<br><br>The working style we value<br><br>Technically hands-on without becoming the team's bottleneck. Decisive, calm and low-ego, particularly during incidents and organisational change. Pragmatic about architecture and resistant to unnecessary rewrites or fashionable complexity. Comfortable challenging the CEO and leadership team, while remaining accountable for execution. Able to communicate difficult technical trade-offs in clear commercial language. Motivated by measurable customer and business outcomes rather than technology for its own sake.<br><br>Location and package<br><br>This is a full-time, office-based position in Dubai. Zofeur offers a competitive executive package, meaningful equity participation and the opportunity to shape the technology foundation of a category-defining regional mobility company.<br><br>Important<br><br>This role is designed for a builder. Candidates seeking a remote, advisory or delegation-only CTO position will not be a fit.<br><br>Apply now<br><br>See more open positions at Zofeur

Chief Technology Officer: Hands-on, AI-native technology leadership for Zofeur's next stage of scale Reports to: Founder & CEOScope: Engineering, architecture, mobile, QA, Dev Ops, infrastructure, cybersecurity, data engineering and AI engineering<br>The Opportunity Build the technology organisation behind a high-volume, real-time mobility platform. This is a company-level leadership role for a technically deep operator who can strengthen an existing platform, upgrade a distributed team and make AI a practical advantage across engineering and mobility intelligence.<br>About Zofeur Zofeur is a fast-growing mobility technology platform built around delegated mobility for car owners. The platform powers on-demand chauffeur services, scheduled and subscription-based mobility, enterprise driver logistics and related operational services across multiple markets. Its technology environment includes customer and chauffeur mobile applications, real-time dispatch and location systems, payments, subscriptions, operational control systems, enterprise dashboards, APIs, analytics and cloud infrastructure. Zofeur is now building its next stage of internal technology leadership as it scales across the GCC.<br>The role Zofeur is seeking a hands-on, AI-native Chief Technology Officer to take end-to-end ownership of technology strategy, engineering execution and organisational capability. The CTO will inherit a live platform and an established distributed engineering team. The immediate mandate is to strengthen that team, internalise critical capabilities, improve delivery speed and quality, reduce key-person dependency and build a high-performing engineering organisation. This is not a purely strategic or managerial position. The CTO must be technically credible enough to engage directly with architecture, code quality, infrastructure and production incidents while building the leadership structure required for scale.<br>What you will own Technology strategy and architecture Own Zofeur's technical vision, architecture and engineering roadmap. Ensure the platform can support increasing transaction volumes, geographic expansion and new product lines. Review the current cloud, backend, mobile, data and integration architecture and establish clear technical standards. Prioritise technical debt according to customer, operational and commercial impact. Make pragmatic build-versus-buy, modernisation and platform investment decisions. Improve systems incrementally while replacing components where evidence clearly justifies it.<br>Engineering organisation Assess the existing engineering organisation and develop a clear capability and succession plan. Build an internal technology organisation while managing a controlled hybrid delivery model. Recruit, coach and retain high-quality engineering leaders and individual contributors. Establish clear ownership across backend, mobile, QA, infrastructure, security, data and AI engineering. Eliminate critical individual dependencies and create an accountable, transparent engineering culture.<br>Delivery, reliability and quality Improve engineering velocity without compromising platform stability. Establish measurable standards for release frequency, lead time, defect rate, availability and incident recovery. Strengthen QA automation across critical customer, chauffeur, payment, subscription, B2B and operational workflows. Implement effective code review, testing, deployment, rollback, observability and incident-response practices. Improve technical documentation and engineer onboarding.<br>AI-first engineering and mobility intelligence Establish AI-native development practices across coding, testing, review, documentation, debugging and internal tooling. Select and govern AI development tools with appropriate security, privacy and quality controls. Build capability in data engineering, AI engineering and MLOps. Partner with Product and Operations to convert high-value AI opportunities into reliable production systems. Lead initial priorities including automated software engineering and QA, ETA and demand forecasting, and pricing and supply planning.<br>Cloud, security and governance Own AWS and GCP architecture, availability, security and cost management. Establish strong identity, access, secrets and production-control policies. Ensure Zofeur maintains complete control over source code, infrastructure and critical third-party systems. Strengthen cybersecurity, privacy, business continuity and disaster recovery. Prepare the technology organisation for enterprise diligence, regional expansion and future compliance requirements.<br>Executive leadership Act as a strategic partner to the Founder and CEO and challenge priorities constructively. Translate company objectives into credible technology plans, budgets, trade-offs and timelines. Represent technology with the board, investors, strategic partners and enterprise customers. Build a culture of accountability, urgency, transparency and continuous improvement.<br>What success looks like Technology ownership has moved from founder-led decision-making to a clear, CTO-led operating model. Zofeur has a strong internal engineering core supported by carefully governed external capacity. Critical systems and responsibilities have documented owners and no material single-person dependencies. Release speed, reliability, defect rates and incident recovery are measured and materially improving. AI is embedded in everyday engineering delivery and selected mobility-intelligence use cases are operating in production. The technology organisation can support GCC expansion without proportionally increasing complexity or headcount.<br>Candidate profile The successful candidate will likely bring:Significant software engineering and technology leadership experience, typically 12 or more years, with evidence valued above tenure. Experience leading and scaling multidisciplinary engineering organisations. Strong architecture capability across cloud, backend, mobile, data and APIs. Experience with high-volume transactional, marketplace, logistics, mobility, delivery, fintech or consumer platforms. Direct exposure to real-time systems, location data, payments or operational platforms. Experience managing distributed internal teams and outsourced engineering partners. A record of recruiting, assessing and upgrading engineering talent. Practical experience implementing AI-assisted software development and production AI systems. Strong knowledge of QA automation, Dev Ops, observability, security and incident management. Commercial judgement and the ability to connect technical decisions to customer and business outcomes. The confidence and communication skills to work directly with founders and boards. Experience with PHP/Laravel, Swift, Kotlin, AWS, GCP, Redshift or mobility technology is advantageous but not mandatory. A previous CTO title is not required.<br>The working style we value Technically hands-on without becoming the team's bottleneck. Decisive, calm and low-ego, particularly during incidents and organisational change. Pragmatic about architecture and resistant to unnecessary rewrites or fashionable complexity. Comfortable challenging the CEO and leadership team, while remaining accountable for execution. Able to communicate difficult technical trade-offs in clear commercial language. Motivated by measurable customer and business outcomes rather than technology for its own sake.<br>Location and package This is a full-time, office-based position in Dubai. Zofeur offers a competitive executive package, meaningful equity participation and the opportunity to shape the technology foundation of a category-defining regional mobility company.<br>Important This role is designed for a builder. Candidates seeking a remote, advisory or delegation-only CTO position will not be a fit.

Chief Technology Officer: Hands-on, AI-native technology leadership for Zofeur's next stage of scale Reports to: Founder & CEOScope: Engineering, architecture, mobile, QA, Dev Ops, infrastructure, cybersecurity, data engineering and AI engineering<br>The Opportunity Build the technology organisation behind a high-volume, real-time mobility platform. This is a company-level leadership role for a technically deep operator who can strengthen an existing platform, upgrade a distributed team and make AI a practical advantage across engineering and mobility intelligence.<br>About Zofeur Zofeur is a fast-growing mobility technology platform built around delegated mobility for car owners. The platform powers on-demand chauffeur services, scheduled and subscription-based mobility, enterprise driver logistics and related operational services across multiple markets. Its technology environment includes customer and chauffeur mobile applications, real-time dispatch and location systems, payments, subscriptions, operational control systems, enterprise dashboards, APIs, analytics and cloud infrastructure. Zofeur is now building its next stage of internal technology leadership as it scales across the GCC.<br>The role Zofeur is seeking a hands-on, AI-native Chief Technology Officer to take end-to-end ownership of technology strategy, engineering execution and organisational capability. The CTO will inherit a live platform and an established distributed engineering team. The immediate mandate is to strengthen that team, internalise critical capabilities, improve delivery speed and quality, reduce key-person dependency and build a high-performing engineering organisation. This is not a purely strategic or managerial position. The CTO must be technically credible enough to engage directly with architecture, code quality, infrastructure and production incidents while building the leadership structure required for scale.<br>What you will own Technology strategy and architecture Own Zofeur's technical vision, architecture and engineering roadmap. Ensure the platform can support increasing transaction volumes, geographic expansion and new product lines. Review the current cloud, backend, mobile, data and integration architecture and establish clear technical standards. Prioritise technical debt according to customer, operational and commercial impact. Make pragmatic build-versus-buy, modernisation and platform investment decisions. Improve systems incrementally while replacing components where evidence clearly justifies it.<br>Engineering organisation Assess the existing engineering organisation and develop a clear capability and succession plan. Build an internal technology organisation while managing a controlled hybrid delivery model. Recruit, coach and retain high-quality engineering leaders and individual contributors. Establish clear ownership across backend, mobile, QA, infrastructure, security, data and AI engineering. Eliminate critical individual dependencies and create an accountable, transparent engineering culture.<br>Delivery, reliability and quality Improve engineering velocity without compromising platform stability. Establish measurable standards for release frequency, lead time, defect rate, availability and incident recovery. Strengthen QA automation across critical customer, chauffeur, payment, subscription, B2B and operational workflows. Implement effective code review, testing, deployment, rollback, observability and incident-response practices. Improve technical documentation and engineer onboarding.<br>AI-first engineering and mobility intelligence Establish AI-native development practices across coding, testing, review, documentation, debugging and internal tooling. Select and govern AI development tools with appropriate security, privacy and quality controls. Build capability in data engineering, AI engineering and MLOps. Partner with Product and Operations to convert high-value AI opportunities into reliable production systems. Lead initial priorities including automated software engineering and QA, ETA and demand forecasting, and pricing and supply planning.<br>Cloud, security and governance Own AWS and GCP architecture, availability, security and cost management. Establish strong identity, access, secrets and production-control policies. Ensure Zofeur maintains complete control over source code, infrastructure and critical third-party systems. Strengthen cybersecurity, privacy, business continuity and disaster recovery. Prepare the technology organisation for enterprise diligence, regional expansion and future compliance requirements.<br>Executive leadership Act as a strategic partner to the Founder and CEO and challenge priorities constructively. Translate company objectives into credible technology plans, budgets, trade-offs and timelines. Represent technology with the board, investors, strategic partners and enterprise customers. Build a culture of accountability, urgency, transparency and continuous improvement.<br>What success looks like Technology ownership has moved from founder-led decision-making to a clear, CTO-led operating model. Zofeur has a strong internal engineering core supported by carefully governed external capacity. Critical systems and responsibilities have documented owners and no material single-person dependencies. Release speed, reliability, defect rates and incident recovery are measured and materially improving. AI is embedded in everyday engineering delivery and selected mobility-intelligence use cases are operating in production. The technology organisation can support GCC expansion without proportionally increasing complexity or headcount.<br>Candidate profile The successful candidate will likely bring:Significant software engineering and technology leadership experience, typically 12 or more years, with evidence valued above tenure. Experience leading and scaling multidisciplinary engineering organisations. Strong architecture capability across cloud, backend, mobile, data and APIs. Experience with high-volume transactional, marketplace, logistics, mobility, delivery, fintech or consumer platforms. Direct exposure to real-time systems, location data, payments or operational platforms. Experience managing distributed internal teams and outsourced engineering partners. A record of recruiting, assessing and upgrading engineering talent. Practical experience implementing AI-assisted software development and production AI systems. Strong knowledge of QA automation, Dev Ops, observability, security and incident management. Commercial judgement and the ability to connect technical decisions to customer and business outcomes. The confidence and communication skills to work directly with founders and boards. Experience with PHP/Laravel, Swift, Kotlin, AWS, GCP, Redshift or mobility technology is advantageous but not mandatory. A previous CTO title is not required.<br>The working style we value Technically hands-on without becoming the team's bottleneck. Decisive, calm and low-ego, particularly during incidents and organisational change. Pragmatic about architecture and resistant to unnecessary rewrites or fashionable complexity. Comfortable challenging the CEO and leadership team, while remaining accountable for execution. Able to communicate difficult technical trade-offs in clear commercial language. Motivated by measurable customer and business outcomes rather than technology for its own sake.<br>Location and package This is a full-time, office-based position in Dubai. Zofeur offers a competitive executive package, meaningful equity participation and the opportunity to shape the technology foundation of a category-defining regional mobility company.<br>Important This role is designed for a builder. Candidates seeking a remote, advisory or delegation-only CTO position will not be a fit.

About Ode With Anthropic<br><br>How do you turn a decades-old dataset into an industry-leading medical coding agent? Teach an AI receptionist to book appointments in Spanish? Automatically generate working data connectors from API docs? Build agents that write, test, and deploy their own software packages?<br><br>Anthropic is defining frontier AI. Ode is the team bringing frontier AI into practice.<br><br>We are a team of experienced builders who care deeply about getting complex AI systems into production, with strong conviction about what makes them succeed. As Anthropic’s services venture, we tackle the hardest, most consequential AI problems for companies with real stakes, working closely with their Applied AI and Product teams to turn frontier technology into real world impact.<br><br>We're backed by Anthropic, Blackstone, Hellman & Friedman, Goldman Sachs, General Atlantic, Leonard Green & Partners, Apollo Global Management, GIC, and Sequoia Capital.<br><br>We're headquartered in SF with offices in NYC, Raleigh-Durham, and Dubai.<br><br>The Role<br><br>Our customers come to us with ambitious, often fuzzy goals — make content moderation faster, customer service cheaper and better, unlock new integrations, automate the workflows no one else can touch.<br><br>Your job is to turn those goals into AI-powered solutions that work in the real world, and to own the journey from first conversation to live system to real business impact.<br><br>This Is a Forward-deployed, Full-stack Customer Role<br><br>Part engagement manager — you're the primary face of Ode to the client. Part product manager — you decide what we build and why. Part delivery/program manager — you run the execution motion end-to-end. Part “do whatever it takes" operator — you jump into the gaps to keep things moving.<br><br>What You’ll Do<br><br>Own the customer relationship end-to-end. Act as the customer's day-to-day strategic partner and primary point of contact, building trust across all levels of the organization and being candid about tradeoffs. Shape what we build and why. Translate ambiguous business problems into crisp problem statements, user journeys, and success metrics — and work with customers to define what "success" actually means. Turn messy problems into shipped solutions. Translate ambiguous needs into clear requirements, PRDs, and plans for engineers. Shape workflows, edge cases, and evaluation criteria for AI-powered systems. Drive execution across multiple AI products. Run the day-to-day rhythm — planning, check-ins, risk tracking — and coordinate between customers, engineers, designers, and Ode teammates to keep work unblocked and on time. Help create demand, not just fulfill it. Jump on early, messy conversations where the project is still a vague idea. Help founders and sales tease out real pain, sketch solution approaches live, and spot expansion opportunities. Drive adoption and long-term impact. Work with client teams on rollout, enablement, and change management so the systems you build actually get used. Bring back insights that inform Ode's playbooks and product direction. Bring judgment and clarity. When requirements are fuzzy or customers change course, be the person in the room who can say: here's what we're trying to do, here's what we know, here's the plan.<br><br>What You Bring<br><br>Customer-facing, high-stakes experience. You've led projects where customers were under pressure, stakeholders weren't aligned, and the path wasn't obvious. You're comfortable pushing back, reframing the problem, and holding the line on quality. We typically look for 6-10 years in product, consulting, or implementations, although we care more about what you've done than the label on your resume. Real product and delivery experience. You've built and shipped products with engineers and designers across multiple cycles. You can run an execution rhythm — stand-ups, planning, tracking, retros — without turning it into process theater. -Structured problem-solving and communication. You ask good questions, structure chaos, and turn ambiguity into a plan — moving from whiteboarding with execs to writing a crisp doc for engineers without losing the plot. Bias for action and ownership. You roll up your sleeves and make things happen, whether that's writing a scrappy SQL query, drafting a support playbook, or jumping into a last-minute exec demo. - Comfort with ambiguity and intensity. You like high-energy environments, messy problems, and "we haven't done this before" projects. You can juggle multiple customers, keep priorities straight, and make good calls with incomplete information. AI curiosity, not AI Dogma. You don't need deep AI expertise on day one — you do need strong reasoning, a desire to learn fast, and a willingness to overuse AI in your own workflow.<br><br>How Ode Is Different<br><br>A typical PM here ships two to three products per year and learns from dozens more. You have outsized autonomy on each product — but you won't have a year to polish a single system. The upside is constant time on the frontier of models and tooling, and a muscle for AI product development that's hard to build anywhere else.<br><br>Many PMs look back at this as the biggest growth period of their career. But it's possible you won't like it — we recommend using the interview process to hear what our team members think.<br><br>Our Values<br><br>Overdeliver: We are writing the playbook on how to create enterprise value with LLMs, and building our reputation as the world’s best applied AI team. Overuse AI: We obsessively explore and experiment with Claude to push the frontier of applied AI and share what we learn with our teammates. Over”engineer” the Culture: We’re building a culture that attracts and retains top applied AI talent, and we stress test large decisions through the perspective of our world class builders.<br><br>Location<br><br>Dubai<br><br>Work Arrangement: 4 days in-person, Fridays remote<br><br>Benefits<br><br>???? Competitive Compensation Package: Attractive salary aligned with your experience ???? Unlimited PTO: Take the time you need to relax and rejuvenate.???? Exceptional Medical, Dental, and Vision Coverage: Comprehensive health benefits to keep you and your family healthy.???? Team Events and Activities: Regular events to build camaraderie and a strong team spirit.<br><br>Ready to join us?

About Moove<br><br>Moove is one of the world's fastest-growing mobility infrastructure companies.<br><br>We finance and supply vehicles to mobility platforms across Africa, the Middle East, Asia, and Latin America and we're building the infrastructure layer that the next generation of mobility will depend on. The company is pre-IPO, operating at scale across multiple geographies, and moving through one of the most consequential phases of its growth.<br><br>The pace is fast and the stakes are high. The decisions being made now will define the company for a decade. We are building the next phase of this business to be AI-native from the ground up and the people around the leadership table need to be operating at their best.<br><br>About The Role<br><br>The Director of Strategy & Operations serves as a trusted partner to the Co-CEO and President, ensuring that ambitious growth plans are executable, aligned, and supported across the organisation. The role will be crucial in operationalizing the vision of Moove.<br><br>On the execution side, this role owns the operating rhythm of the leadership team, converts strategic direction into clear accountabilities, and ensures decisions are structured, actioned, and embedded across business units. On the strategic side, the Director of Strategy & Operations researches and constructs long-term corporate strategy, embeds governance and decision rights, and provides forward-looking scenario analysis to feed into any corporate planning.<br><br>Because much of the company’s operating infrastructure is still being built, this role carries significant build responsibility. The Director of Strategy & Operations will design the ways of working, stand up performance frameworks, and embed the OKR and scorecard systems through which the business runs. This is an execution role with strategic range, the ratio matters, and the ceiling is high.<br><br>What You’ll Be Doing<br><br>Strategy and Governance<br><br>Research, construct, and support the development of long-term corporate strategy in partnership with the Co-CEO and President; ensure it is cascaded into business unit priorities through structured communication channels including town halls, leadership briefings, and BU-level planning. Operationalise the operating model, ensuring business units are aligned, accountable, and able to deliver against growth priorities Guide the decentralisation effort, embedding governance structures and clear decision rights across business units Partner with senior functional leaders to identify and close capability gaps that impact business performance Provide forward-looking scenario analysis to feed into future strategy<br><br>Operating Rhythm and Execution<br><br>Own the executive operating rhythm, leadership meetings, offsites, board and committee reviews, ensuring decisions are structured, actioned, and embedded Translate strategic direction into clear actions, owners, and timelines across the organisation; hold stakeholders accountable to commitments Identify and remove blockers; drive stalled decisions to resolution with pace and rigour Facilitate integration across functions and business units, aligning resources and priorities to avoid silos Identify and escalate risks that may impact business performance or growth, ensuring mitigation plans are in place<br><br>Performance and Organizational Effectiveness<br><br>Embed OKRs and business performance scorecards in collaboration with the People Team; provide data-driven insights to the Co-CEO and executive team to inform decisions Ensure business performance outcomes are supported by aligned people performance priorities Manage information flow to and from the Co-CEO, surface what requires attention and filter what does not<br><br>Strategic Outputs<br><br>Prepare and own high-stakes outputs: board materials, investor updates, strategic documents, and executive briefings Lead specific strategic and operational workstreams directly when required, including platform development and capital markets preparation Identify and deploy AI tools and workflows to increase the velocity and quality of the Co-CEO’s office<br><br>Experience<br><br>What You will need for this position<br><br>6–10 years of experience owning outcomes in high-growth or high-complexity environments Prior experience as a Chief of Staff, Director of Strategy & Operations, COO, or senior operator at a high-velocity technology company, or equivalent seniority from top-tier strategy consulting with demonstrated operational delivery Experience building or running a critical function through a period of rapid growth, transformation, or M&A activity Demonstrable track record of closing things, decisions, commitments, workstreams, at pace and without loss of quality<br><br>Skills And Capabilities<br><br>Exceptional written communication; produces board-quality documents, strategic memos, and executive briefings independently Ability to process complexity quickly, communicate it clearly, and operate with minimal direction Genuinely AI-native; uses AI to increase personal and team velocity, with experience managing AI-enabled workflows or operating system design Sufficient fluency across technology, capital markets, and business transformation to engage credibly across Moove’s active workstreams Strong product and technology instincts; understands how software is built, how platforms scale, and how technology and physical operations intersect Sound judgment on when to act independently and when to escalate Available across geographies and time zones as required<br><br>What Does Success Look Like<br><br>The Co-CEO and President’s office operates as a high-performance execution engine, no decisions stall, no commitments drop The company’s operating cadence is designed, implemented, and running effectively within the first 90 days OKRs and performance scorecards are embedded and generating actionable insights for the executive team Governance structures and decision rights are documented and operational across all business units Board and investor outputs are produced on time, to a consistently high standard Strategic workstreams move faster and with greater clarity as a direct result of this role’s involvement<br><br>Who You'll Be Working with:<br><br>Directly reporting to our CO-CEO & President, and closely working with our office of the CEO team.<br><br>About The Team<br><br>Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.<br><br>Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.<br><br>Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.<br><br>EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Prevail Fund is exploring a new area of giving, and this consultancy will help assess whether there is a strong enough implementer landscape to support it. We are looking for a Senior Implementation and Field Consultant to join us for roughly three months to assess promising livelihoods interventions and the organizations delivering them. The consultant will assess delivery models, operational capacity, and the practical risks of scaling. This is a rare opportunity to shape a major strategic decision for a potential new fund.<br><br>About Prevail Fund<br><br>Prevail is a new foundation dedicated to pursuing bold goals. We set a social change goal, find philanthropists who have a similar vision, raise a pooled fund, and then make grants. Rather than choosing a general issue area (e.g., education), each pooled fund chooses a simple, targeted goal. For example, our first fund aims to improve foundational education for over 27.5 million Grade 1-3 children across 11 national governments in Sub-Saharan Africa and South Asia.<br><br>Prevail provides patient capital to implementers – primarily in the form of grants that grow over time as our partner organizations scale. In addition to funding, Prevail offers on-the-ground support to help orgs scale, including strategic planning, systems, recruitment, and talent development. Our roots are in the field. Our Co-Founding Board members have a track record of scaling social enterprises that together employ more than 15,000 staff and manage annual budgets exceeding $500M.<br><br>In Our First Three Years, We Have<br><br>Provided $55M in funding to date, to support 27 partners across Sub-Saharan Africa and South Asia, growing very quickly Helped partners to strengthen foundational learning outcomes for over 3 million children Hired 35+ mission-driven team members Executed dozens of in-field projects to help support key functions for our implementing partners<br><br>About The Role<br><br>You’ll work closely with the Claudia, Varsha and the research team to support the calls, field visits, and operational assessments behind Prevail’s scoping work. You will help determine whether organizations in this sector have the operational strength, leadership, growth potential, and delivery model needed to absorb funding and deliver impact as part of a potential fund. The role is best suited to someone who has built or scaled programs in low- and middle-income countries and can assess an organization quickly because they have done similar work themselves. The core components of this role are to:<br><br>Pressure-test implementers. Co-lead screening calls with senior leaders of livelihoods organizations to assess whether their delivery model is credible, aligned with the evidence, and capable of absorbing funding and delivering impact. Identify strengths, risks, and red flags early so the team can decide where deeper diligence is warranted. Ensure efficient, effective field visits through thorough preparation and tools. Visiting partners takes a lot of their time and ours, and often does not lead to a real understanding of how the program operates. You will be in charge of ensuring each field visit is minimally disruptive to partners, while also ensuring Prevail gains a deep understanding of how the program works, what is working well, and what concerns might arise if the program were to scale. Write the operational read-ups. For each organization, draft concise summaries that cover budget, scale, growth trajectory, geographic footprint, MEL maturity, government relationships, leadership strength, absorptive capacity, and key risks or flags. Set up the sector conversations. Help identify implementers, funders, and field experts who can pressure-test our emerging views on delivery, scale, and operational risk. Get in the field. Join visits to implementing organizations, some of which are alongside the Prevail team. Walk through their operations, talk to participants and leadership, and compare delivery models, bottlenecks, and scaling claims against what you see. Write up each visit so the team has a clear read on whether the organization can deliver at scale. Help sketch the fund. Contribute to the first cut of the fund design: allocations, deployment pace, grant sizes, and the team needed to run it. Contribute to the recommendation. Draft the implementation sections of the decision memo, covering delivery models, operational capacity, and cost and scaling realities, working with the team to assess whether the implementer landscape is strong enough to support a fund.<br><br>Who We’re Looking For<br><br>We are looking for a strong operator with sound field judgment. You should have experience running programs or organizations in low- and middle-income countries, know how to assess how an organization actually works beyond its own account of itself, and be able to draw out candid views from staff and leadership. You should also be comfortable leading multi-country fieldwork from planning through execution.<br><br>Experience. 8-15+ years working with NGOs, philanthropy, or implementing organizations in low- and middle-income countries, in program management, field operations, or implementation. Field and operations experience. Experience working with on-the-ground NGO teams in low- and middle-income countries, ideally in Sub-Saharan Africa and/or South Asia, assessing or supporting how programs are delivered. Relationship management. Builds rapport quickly with NGO leaders and staff, leads productive conversations, and accurately identifies operational strengths and weaknesses. Logistics and organization. Strong at planning and running multi-country field visits end-to-end. Judgment and independence. Translates site visits into clear, structured operational reads, is comfortable with travel, and works well with the ambiguity of early-stage scoping.<br><br>Consultant contract details<br><br>We’re flexible on how we work with the right person. We expect this to be a short-term consultancy over roughly three months. The engagement could be full-time or part-time, depending on the right person’s availability and fit.<br><br>Start date: As soon as possible. Contract duration: Around three months. Time requirement: Full-time preferred, with part-time arrangements considered for the right candidate. Reports to: Claudia Carbajal, Senior Researcher. Compensation: Competitive day rate, commensurate with experience. Location: Remote, with candidates ideally based within 2/+4 hours of Central Africa Time. Travel: Up to 40% of the time, concentrated around the field-visit period, and negotiable. Any required travel expenses will be covered by Prevail Fund.<br><br>Application process: Our hiring process is thorough, because there are very specific skills required for this role. Successful candidates will go through:<br><br>Initial call with hiring manager (~30 minutes) Work exercise (2 hrs) Final panel interview (~60 minutes)<br><br>To apply: If you’re excited to help us scale, please apply using the application form. We are taking applications on a rolling basis and will respond to all applications within three weeks.<br><br>For more information. For more information on Prevail in general, check out this deck. For info on how we hire at Prevail, check here.<br><br>Note: If you currently work for one of Prevail’s partner organizations, we’d love to consider you for this role as long as you can provide their express permission. If this applies to you, please ask them to confirm this with us. Thank you!

E-Commerce Manager(Arabic Speaker) Full time, Dubai Based<br>Founded in Hong Kong in 2016 by the couple Delphine Lefay and Diego Dultzin Lacoste, OnThe List is Asia’s first members-only flash sales concept.<br>OnThe List works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnThe List members.<br>Since launching in Hong Kong in 2016, OnThe List has hosted over 6,350 flash sales and has built a community of over 1.53 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, Dubai, and Saudi Arabia with plans to expand to more strategic markets.<br>Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 9.85 million items from ending up in landfills. Forming OnThe Love, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.<br>Join our mission and gain access to the best deals from the biggest brands in town. Sign up to become a member now and never miss another flash sale!<br>At OnThe List, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences. Sustainability is rooted in our commitment to creating a positive impact on the world around us, while Excellence is driven by Cooperation and teamwork.<br>OnThe List started very successfully in Dubai in 2024, Now, it's time to launch in Saudi! You will report to the GM based in Dubai and you will be responsible to the first exciting development of this new market.<br>E-Commerce Manager<br>The E-Commerce Manager will drive Onthelist’s online growth and operational excellence, ensuring luxury products are presented beautifully, the website operates flawlessly, and digital marketing drives measurable business results. This role blends strategic leadership with hands-on operational expertise, covering merchandising, content management, platform operations, promotions, analytics, and customer experience.<br>WHAT WE WILL TRUST YOU WITH...<br>Strategy & Roadmap Define, prioritize, and deliver the 3-year e-commerce roadmap for the region making clear trade-offs across growth bets, platform investments, and operational fixes. Build the launch playbook and readiness checklist for new GCC markets -payment localisation, logistics partners, CS coverage, content localisation, legal, tax. Identify and unlock data-driven growth opportunities across UX, merchandising, CRM, and performance marketing. Performance Tracking & Reporting Run a weekly and monthly performance rhythm for the regional ecom business: traffic, conversion, AOV, repeat rate, fulfillment KPIs, CS metrics, marketing efficiency. Build and maintain dashboards yourself (Google Analytics, Power BI, Sheets) you do not wait for someone else to give you the data. Translate raw data into clear narratives for the GM, founders, and brand partners — including event recaps, revenue trends, and stock turnover. Trading, Merchandising & Multi-Brand Logic Own the end-to-end product lifecycle: data preparation, pricing logic, stock allocation, launch readiness, and post-event analysis. Set the best-seller and trending logic across our brand portfolio the rules and merchandising algorithms that surface the right product to the right member at the right moment. Set the visual merchandising and content standards for the site, ensuring fashion and luxury products are presented at the level our brand partners require. Lead trading decisions: promotional mechanics, tiered pricing, coupon strategy, and quota rules. Platform, Tech Stack & Checkout Make the call on when to adopt new Shopify features or third-party apps vs build, wait, or skip balancing impact, cost, integration risk, and team bandwidth. Partner with the global tech team on platform evolution and represent the regional voice in product roadmap discussions. Own checkout health end-to-end. Diagnose and resolve checkout, payment, and conversion issues quickly these directly hit revenue. Payments, Fraud & Local Market Fit Own the regional payment strategy: BNPL options, COD, and local card schemes across UAE and KSA. Manage fraud and risk rules in a way that protects margin without hurting conversion- you understand the trade-off and tune it actively. Stay close to the GCC payment landscape and bring new options to the table as they mature. Fulfillment, Returns & Operations Define and track warehouse performance KPIs from an ecom lens: pick accuracy, dispatch SLA, on-time delivery, damage rate. Hold logistics partners accountable. Lead returns policy and reverse logistics optimisation — balancing customer experience, cost, and brand partner expectations. Final QA on product launches, promotional setups, and checkout flows before every event. Step in personally during peak events to support customer service, troubleshoot, and unblock the team. Team Leadership & Cross-Functional Influence Lead, coach, and develop the regional E-com team: currently a CS Associate and an Operations Executive, with scope to grow. Set clear KPIs, performance dashboards, and a data-driven culture. Align with the marketing team on the digital marketing strategy to drive more conversion and retention Navigate conflicting priorities across retail, marketing, ops, brand partners, and global tech — making clear calls and bringing people along. Be the digital subject-matter expert for the broader Middle East team.<br>WHAT IT TAKES…<br>10+ years of e-commerce experience, with at least 3 in a senior or leadership role within fashion, luxury, or premium retail. Omnichannel and digital transformation experience — you have led, not just participated in, a meaningful platform migration, replatforming, or digital ecosystem build. Hands-on operator AND strategic leader. Equally comfortable presenting a long term plan to the GM and personally configuring a promo rule or fraud filter in the Shopify backend the night before a sale. Deep GCC market knowledge — BNPL platforms, COD dynamics, KSA-specific payment and logistics nuances, customs and returns realities. Fluent in Arabic and English (required). French is a plus given our HQ. Deep platform expertise: Shopify Plus and/or Big Commerce, plus the third-party app ecosystem (CRM, OMS, payment, fraud, analytics). Strong data fluency: Excel/Sheets to a senior level, plus Google Analytics, Power BI or equivalent. You build the dashboards yourself. Calm under pressure with the maturity to handle peak-event chaos, brand-partner expectations, and cross-regional coordination.<br>Who This Role Is NOT For:Not for an e-commerce executive or specialist looking for their first lead role. Not a purely strategic role — if you don't enjoy being in the weeds during event launches, this won't be a fit. Not a digital marketing manager role with an e-commerce title — we need full ownership of trading, merchandising, payments, ops, and CX.<br>Why You'll Love It Here You will lead the e-commerce across UAE and KSA from day one Hybrid working from our central Dubai office A Vibrant Industry: Be part of the exciting fashion, beauty, and events industry. Employee Benefits: Enjoy exclusive access and discounts on our wide range of luxury partner brands. Charity Leave<br>Process of Recruitment<br>Virtual Interview with the Middle East- Assistant HR Manager In person Interview with the Middle East GM.

<p>JOB PURPOSE: Reporting into the Country Manager, the Service Manager will lead a team of Service Engineers to ensure operational, technical and financial performance targets are met for their assigned depot. This will include service improvement and any associated financial budgetary oversight while constantly seeking improvements to drive operational excellence. In this highly autonomous role, he will also develop and implement plans to ensure that projects and repairs are delivered on time and within the specified budget. The Service Manager will also play an active part in strengthening our existing customer relationships by providing expert advice and servicing their customers to an extremely high standard. He will also support the wider business teams by identifying opportunities for additional, repeat or new business. This is a hands-on role, working on a variety of powered access equipment working on site and off site. It is based in the depot but will also require travel to sites when required. KEY RESPONSIBILITIES: Maintenance Operations • Manage the operational technical service functions across the assigned geographical region to ensure project plans and timescales are met • Drive, implement the operational excellence (Tech-X) programme to ensure continual improvements throughout the Engineering department • Monitor operational and financial data and review against agreed forecasts and targets • Implement technical strategy to deliver the high-quality fleet reliability and service to our customers • Produce monthly service schedule and organise workload of engineers to ensure all work is completed in accordance within agreed timescales • Identify, plan, procure and logistically manage the fleet, tools and materials to service demand • Maintain fleet performance and appearance as per manufacturer and company guidelines • Produce month-end reports and analysis such as machine reliability, breakdown and performance and inspection for senior management review. Provide recommendations for improvements where necessary • Ensure pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required, and is in conformance with manufacturers specification and company policy Lead the required activity to customer breakdowns to ensure prompt and considered response to the despatch of mobile service engineers • Establish safety and security procedures. Ensures that all health and safety legislation is adhered to Team Management • Support the Country Manager with recruitment and selection of engineering staff • Day-to-day service management of the technical service teams • Ensure performance of all staff achieves agreed objectives • Identify training and development needs of service engineer staff and provide training and development in line with achievement of individual, depot and corporate objectives • Responsible for understanding and practicing appropriate safety procedures as follows: • Act as safely at work as you would elsewhere, if not more so • Use the tools available to you to maintain a safe environment • Participate in the safety training programme to educate yourself on hazards, safety practices, and rules • Communicate about unsafe practices and conditions • Always follow safety rules and regulations</p><p>The chosen candidate will meet ALL the essential criteria below: ESSENTIAL • Extensive technical knowledge within the powered access, heavy plant, construction or engineering industry sector • An in-depth understanding of global standard operating procedures and governance • Must have a successful track record in hands on experience and be able to demonstrate highly effective engineering skills with hydraulics, pneumatics, electrical, mechanical and diesel engines • Ability to analyse data, diagnose root cause engineering issues and take action to deliver sustained improvement • Understanding of business planning activities including cost management and cost recovery, resource management and organisational design • Costs control and financial knowledge • Must be fully conversant with Health & Safety legislation • Must have previous experience of managing engineering teams and motivating employees to perform as a team • A clean driving licence DESIRABLE • Educational qualification in any industry-related field • IPAF Operator Licence and /or IPAF Demonstrator Licence • Experience working abroad or managing multicultural teams Key Demographic Requirements - applicants must be: Based in UAE</p>