Customer Service Jobs in UAE

<p>Overview of the company and the role</p><p>A leading company in the services sector aiming to deliver an exceptional customer experience through innovative solutions and high-quality services. We strive to enhance positive interaction with customers and provide reliable and efficient support across multiple channels. We are seeking a part-time Customer Service Employee in Abu Dhabi, United Arab Emirates, to join a team focused on meeting customer needs and delivering quick and courteous solutions.</p><p>Main responsibilities and duties</p><ul><li>Professional reception and listening to customer needs and providing appropriate solutions within the approved policy framework.</li><li>Handling inquiries and complaints via telephone, email, and social media accurately and promptly.</li><li>Directing complex cases to the relevant departments and following up until successful resolution.</li><li>Maintaining a record of customer interactions and updating databases according to approved systems (CRM).</li><li>Ensuring a high level of professionalism and friendliness in all interactions.</li><li>Facilitating guidance processes and providing accurate information about services and current offers.</li><li>Participating in improving customer service procedures and suggesting enhancements to service quality.</li></ul><p>Qualifications and requirements</p><ul><li>University degree (Bachelor’s).</li><li>Previous experience in customer service is an advantage, but flexibility in learning is required.</li><li>Ability to speak Arabic fluently and preferably good command of English.</li><li>Excellent oral and written communication skills with the ability to build positive relationships with customers.</li><li>Ability to work in a team and withstand work pressure in a fast-paced environment.</li><li>Basic knowledge of Customer Relationship Management (CRM) systems and modern office tools.</li></ul><p>Required skills</p><ul><li>Effective, neutral, and tactful communication.</li><li>Problem-solving and quick, balanced decision-making.</li><li>Time management, multitasking, and prioritization.</li><li>Attention to detail and accuracy in data entry and documenting interactions.</li><li>High initiative and teamwork mindset, anticipating customer needs before they arise.</li></ul><p>Benefits and perks</p><ul><li>Part-time schedule suitable for work-life balance.</li><li>Professional work environment and opportunities for growth within the company.</li><li>Competitive salaries and benefits according to local policies.</li><li>Health insurance and paid vacations in accordance with applicable laws in the UAE.</li></ul><p>Location and availability</p><p>Location: Abu Dhabi, United Arab Emirates. Applications from females only are welcome in accordance with local employment regulations.</p>

Company Description Smart Global Domestic Workers Services Center L. L. C. is a specialized provider of domestic workforce solutions in the United Arab Emirates. The company focuses on high-quality domestic labor recruitment and management, offering efficient and reliable services to households and families. With a strong commitment to excellence, Smart Global ensures that both clients and domestic workers are supported with professional guidance and care. The organization values integrity, service quality, and continuous improvement to meet the evolving needs of its clientele. Role Description This is a full-time, on-site تنفيذي خدمة عملاء role based in Dubai, United Arab Emirates. The Customer Service Executive will handle incoming inquiries, support clients in selecting and managing domestic workers, and provide clear information about services, processes, and documentation requirements. Daily tasks include responding to phone calls and walk-in clients, resolving issues, following up on client requests, and maintaining accurate records in internal systems. The role also involves coordinating with internal teams, ensuring a positive customer experience, and contributing to continuous improvement of service standards. The successful candidate will represent the company in a professional manner and uphold Smart Global’s values in all client interactions. Qualifications Strong Customer Service and Customer Support skills to handle inquiries and assist clients effectively. Ability to enhance Customer Experience and maintain high Customer Satisfaction through proactive follow-up and problem solving. Excellent Phone Etiquette and clear communication skills in Arabic and English. UAE National (Emirati) with a professional demeanor and client-focused mindset. Previous experience in customer service, recruitment services, or administrative roles is preferred. Basic computer literacy and familiarity with CRM or client management systems. Ability to work on-site in Dubai, manage multiple

Job Purpose To provide the necessary support to the Senior National Service Affairs Administrator in implementing the operational plan of the Operations Unit, and to maintain continuous engagement with Alternative National Service conscripts.<br>Main Duties and Responsibilities Administrative Role Adhere to the Authority’s policies and procedures and the strategy of the Alternative National Service Section. Supervise the preparation of periodic reports and submit them to the direct manager. Organizational Role Support and develop a positive work environment, encourage teamwork, promote creativity and innovation, and facilitate knowledge sharing. Provide effective professional support through continuous coordination with stakeholders to deliver required services. Support coordination of communication channels with other departments and sections within the Abu Dhabi Agriculture and Food Safety Authority and enhance their effectiveness and impact. Functional Role Supervise the implementation of refresher training for Alternative National Service conscripts from previous cohorts in accordance with the approved refresher training plan issued by the Qualification Section, and submit training reports to the National and Reserve Service Authority. Prepare and implement recall plans for Alternative National Service conscripts during crises and emergencies threatening food security, in coordination with the National Emergency, Crisis and Disaster Management Authority and the National and Reserve Service Authority, and in accordance with issued recall decisions. Observe and apply security instructions when accessing and updating Alternative National Service program data in line with directives of the National and Reserve Service Authority. Plan and supervise conscript graduation activities at the end of the Alternative National Service program, in coordination with concerned entities within the Authority. Prepare, implement, and follow up on media coverage plans for all Alternative National Service activities, in line with approved media policies and directives of the National and Reserve Service Authority, and obtain approval from the Head of Operations Unit. Identify requirements for uniforms and safety equipment for conscripts and coordinate with concerned entities within the Authority to provide them. Submit lists of accepted and rejected candidates for Alternative National Service at vital food establishments and logistics companies to the Head of Operations Unit, who in turn submits them to the National and Reserve Service Authority. Implement graduation arrangements for conscripts at the Authority based on instructions from the Head of Operations Unit (e.g., venue booking, distribution materials, printing participation certificates, and other logistical arrangements) in coordination with relevant stakeholders such as the Authority’s Communication Team. Develop work plans for Training Coordinators to supervise and monitor operational plans of the Alternative National Service program. Supervise and monitor the performance of Training Coordinators during implementation of the program. Perform any other tasks assigned by the direct manager.<br>Qualifications Bachelor’s degree in Business Administration, Risk Management, Occupational Health and Safety, or a related field.2 years of experience<br>Languages Advanced Arabic skills (writing and speaking) Advanced English skills (writing and speaking)

Job Purpose To provide the necessary support to the Senior National Service Affairs Administrator in implementing the operational plan of the Operations Unit, and to maintain continuous engagement with Alternative National Service conscripts.<br>Main Duties and Responsibilities Administrative Role Adhere to the Authority’s policies and procedures and the strategy of the Alternative National Service Section. Supervise the preparation of periodic reports and submit them to the direct manager. Organizational Role Support and develop a positive work environment, encourage teamwork, promote creativity and innovation, and facilitate knowledge sharing. Provide effective professional support through continuous coordination with stakeholders to deliver required services. Support coordination of communication channels with other departments and sections within the Abu Dhabi Agriculture and Food Safety Authority and enhance their effectiveness and impact. Functional Role Supervise the implementation of refresher training for Alternative National Service conscripts from previous cohorts in accordance with the approved refresher training plan issued by the Qualification Section, and submit training reports to the National and Reserve Service Authority. Prepare and implement recall plans for Alternative National Service conscripts during crises and emergencies threatening food security, in coordination with the National Emergency, Crisis and Disaster Management Authority and the National and Reserve Service Authority, and in accordance with issued recall decisions. Observe and apply security instructions when accessing and updating Alternative National Service program data in line with directives of the National and Reserve Service Authority. Plan and supervise conscript graduation activities at the end of the Alternative National Service program, in coordination with concerned entities within the Authority. Prepare, implement, and follow up on media coverage plans for all Alternative National Service activities, in line with approved media policies and directives of the National and Reserve Service Authority, and obtain approval from the Head of Operations Unit. Identify requirements for uniforms and safety equipment for conscripts and coordinate with concerned entities within the Authority to provide them. Submit lists of accepted and rejected candidates for Alternative National Service at vital food establishments and logistics companies to the Head of Operations Unit, who in turn submits them to the National and Reserve Service Authority. Implement graduation arrangements for conscripts at the Authority based on instructions from the Head of Operations Unit (e.g., venue booking, distribution materials, printing participation certificates, and other logistical arrangements) in coordination with relevant stakeholders such as the Authority’s Communication Team. Develop work plans for Training Coordinators to supervise and monitor operational plans of the Alternative National Service program. Supervise and monitor the performance of Training Coordinators during implementation of the program. Perform any other tasks assigned by the direct manager.<br>Qualifications Bachelor’s degree in Business Administration, Risk Management, Occupational Health and Safety, or a related field.2 years of experience<br>Languages Advanced Arabic skills (writing and speaking) Advanced English skills (writing and speaking)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>هل أنت مستعد/ة لتكون في طليعة عالم الأزياء الفاخرة في قلب دبي؟</p><p>تبحث <strong>بربري (Burberry)</strong> عن مستشارين ومستشارات عملاء إماراتيين شغوفين للانضمام إلى فرق العمل في متجري <strong>مول الإمارات</strong> و<strong>دبي مول</strong>. هذه فرصتك لتصبح سفيراً لواحدة من أشهر العلامات التجارية الفاخرة في العالم، وتقديم تجارب استثنائية لا تُنسى لعملائنا المميزين.</p><p>هدفك الوظيفي</p><p>بصفتك مستشار/ة عملاء في بربري، ستكون مسؤولاً عن بناء علاقات قوية ومستدامة مع العملاء، ومشاركتهم لحظاتهم المهمة، وابتكار تجارب شخصية تعكس أعلى معايير الفخامة التي تتميز بها بربري. كما ستكون جزءاً من فريق يقود استراتيجية <strong>Burberry Forward</strong> من خلال الجمع بين التميز في الخدمة وتحقيق النجاح التجاري.</p><p>المهام والمسؤوليات</p><p>التفاعل مع العملاء</p><ul><li><p>بناء والحفاظ على علاقات قوية مع العملاء من خلال الاهتمام الشخصي والمتابعة المستمرة.</p></li><li><p>استقطاب العملاء الجدد والمحافظة على العملاء الحاليين لتنمية قاعدة عملائك الخاصة وقاعدة عملاء المتجر.</p></li><li><p>تنظيم وإدارة المواعيد الخاصة للعملاء لتعزيز الولاء، وزيادة تكرار الشراء، وتحقيق مبيعات إضافية.</p></li><li><p>فهم تفضيلات العملاء لتقديم النصائح المتعلقة بالتنسيق والأزياء وبناء خزانة الملابس المناسبة، بالإضافة إلى تعزيز فرص البيع المتقاطع.</p></li><li><p>الاحتفاء بالمناسبات والمحطات المهمة في حياة العملاء لتعزيز الارتباط والولاء للعلامة التجارية.</p></li><li><p>المحافظة على سجلات دقيقة للعملاء وضمان تقديم تجربة استثنائية داخل المتجر.</p></li></ul><p>التميز في الخدمة والمبيعات</p><ul><li><p>تحقيق أهداف المبيعات الفردية وأهداف المتجر ومؤشرات الأداء التجارية.</p></li><li><p>تقديم تجربة خدمة فاخرة بالاعتماد على معرفتك بأزياء بربري ومنتجاتها وتراثها العريق.</p></li><li><p>إرشاد العملاء خلال كامل رحلة التسوق في بربري، من الانطباع الأول وحتى المتابعة بعد الشراء.</p></li><li><p>تقديم خدمات ما بعد البيع بكفاءة لتعزيز الولاء طويل الأمد.</p></li><li><p>دعم عمليات المتجر بما في ذلك إدارة المخزون، وإعادة تعبئة المنتجات، والعرض البصري للمنتجات.</p></li><li><p>المساهمة في بناء بيئة عمل تعاونية وملهمة داخل الفريق.</p></li></ul><p>من نبحث عنه؟</p><ul><li><p>شخصية أصيلة وواثقة وشغوفة بعالم الأزياء الفاخرة.</p></li><li><p>مبدع/ة في أساليب البيع والتفاعل مع العملاء.</p></li><li><p>يسعى/تسعى دائماً إلى تحقيق التميز في كل تفاعل مع العملاء.</p></li><li><p>على دراية بالثقافة المحلية ويتمتع/تتمتع بمهارات تواصل قوية باللغة العربية، وتُعد اللغة الإنجليزية ميزة إضافية.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>إجادة اللغة العربية بطلاقة، وتُعد إجادة اللغة الإنجليزية ميزة إضافية.</p></li><li><p>فهم جيد لعمليات البيع بالتجزئة، ومعرفة بالمنتجات، وإلمام بالسوق والمنافسين.</p></li><li><p>الرغبة في العمل ضمن بيئة تركز على خدمة العملاء وتقديم تجربة استثنائية لهم.</p></li></ul><p>لماذا بربري؟</p><ul><li><p>العمل مع واحدة من أرقى العلامات التجارية الفاخرة في العالم.</p></li><li><p>الحصول على فرص حصرية للتعرف على أحدث صيحات الموضة والتنسيق والتجارب الثقافية.</p></li><li><p>الانضمام إلى فريق عمل داعم وعالي الأداء يحتفي بالاختلاف والتميز الفردي.</p></li><li><p>فرص للتطور المهني والنمو الوظيفي داخل دولة الإمارات وعلى المستوى الدولي.</p></li></ul><p>تفاصيل إضافية</p><ul><li><p>تتوفر فرص <strong>دوام كامل</strong> و<strong>دوام جزئي</strong>.</p></li><li><p>قدّم طلبك اليوم وكن جزءاً من إرث بربري العريق في دبي.</p></li></ul><p><strong>بربري جهة توظيف توفر تكافؤ الفرص، حيث يتم التعامل مع جميع الطلبات الوظيفية على قدم المساواة، ويتم التوظيف بناءً على المهارات والخبرات فقط.</strong></p><p></p></section>

<p><strong>Job Qualifications &amp; Requirements</strong></p><ul><li>Bachelor's in Business Administration, Public Administration, Operations Management</li><li>At least 5 years of experience&nbsp;</li><li>Preferred: Certification such as Quality Management certification</li></ul>

<p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA"><strong>Educational Qualifications</strong></span></span><span dir="LTR"><strong>:</strong></span><br><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">General Secondary Education / Diploma in Business Administration or Office Administration or Human Resources</span></span></p><p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA"><strong>Practical Experience</strong></span></span><span dir="LTR"><strong>:</strong></span></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Experience of at least two years if diploma is obtained</span></span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Experience of at least 5 years if Secondary Education is obtained</span></span></p></li></ul><p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA"><strong>Skills and Experience</strong></span></span><span dir="LTR"><strong>:</strong></span></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Executive communication mastery and professional correspondence preparation</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Knowledge of general administrative practices and workflow management</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Ability to manage internal intranet content and ensure governance standards</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Skill in designing presentations and preparing executive-level reports</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Understanding of business context and institutional operations</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Efficiency in preparing and delivering technical reports</span></span><span dir="LTR">.</span></p></li></ul>

<p class="MsoNormal" style="direction:rtl;line-height:normal;margin-bottom:0cm;text-align:justify;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Calibri&quot;,sans-serif;font-size:12.0pt;"><span style="mso-ansi-language:EN-US;mso-bidi-language:AR-YE;" lang="AR-YE"><strong>Qualifications</strong></span></span></p><p class="MsoNormal" style="direction:rtl;line-height:normal;margin-bottom:0cm;text-align:justify;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Calibri&quot;,sans-serif;font-size:12.0pt;"><span lang="AR-SA">Bachelor's degree in information technology engineering, computer science, or any related field from an accredited university.</span></span></p><p class="MsoNormal" style="direction:rtl;line-height:normal;margin-bottom:0cm;text-align:justify;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Calibri&quot;,sans-serif;font-size:12.0pt;"><span lang="AR-SA">55 </span><span dir="LTR">Azure Solutions Architect</span><span lang="AR-SA">، </span><span dir="LTR">VMware VCP/VCAP</span><span lang="AR-SA">، </span><span dir="LTR">Cisco CCNP CCIE</span><span lang="AR-SA"> :&nbsp;</span><span style="mso-spacerun:yes;" lang="AR-SA"> </span><span lang="AR-SA">Professional certifications such as years of experience in IT systems analysis</span></span></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you a UAE National student, fresh graduate, or professional looking for flexible work opportunities?</p><p>Al-Futtaim Automotive is building a talent pool for future part-time opportunities across our Dubai locations. We are looking for motivated and customer-focused individuals who are interested in gaining valuable work experience while developing their professional skills within one of the UAE's leading automotive organisations.</p><p>Successful candidates may be considered for opportunities in customer service, administration, reception, sales support, HR support, and other business support functions as opportunities become available.</p><p>What You Will Do</p><ul><li>Support daily business operations across various departments</li><li>Assist customers and visitors with a professional and welcoming approach</li><li>Provide administrative and data entry support</li><li>Coordinate appointments, documentation, and records</li><li>Support events, campaigns, and operational activities when required</li><li>Work collaboratively with different teams across the business</li><li>Deliver excellent customer service and represent the Al-Futtaim brand positively</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Skills to Be Successful</p><ul><li>Strong communication and interpersonal skills</li><li>Positive attitude and willingness to learn</li><li>Customer-focused mindset</li><li>Good organisational and time management skills</li><li>Ability to work independently and as part of a team</li></ul><p>About the Team</p><p>You will work alongside experienced professionals across Al-Futtaim Automotive and gain exposure to different business functions. This opportunity is designed to provide valuable workplace experience while allowing flexibility around studies or other commitments.</p><p>What Qualifies You for the Role?</p><ul><li>UAE National (Family Book holder)</li><li>Currently a student, fresh graduate, or early-career professional</li><li>Available to work part-time in Dubai</li><li>Basic knowledge of Microsoft Office applications is preferred</li><li>Strong English communication skills; Arabic is an advantage</li></ul><p><b>Interested candidates are encouraged to submit their CV and complete the talent pool registration form. Suitable applicants will be contacted as relevant opportunities become available.</b></p></div>

<p>A reputable company is looking for a Call Center / Customer Service Executive to handle customer inquiries, provide accurate information, and ensure a positive customer experience. Candidates with good communication skills and a customer-focused approach are encouraged to apply.</p> <p>Responsibilities<br /> Handle incoming customer calls, messages, and inquiries professionally.<br /> Provide clear information about products, services, and procedures.<br /> Respond to customer concerns and resolve issues efficiently.<br /> Maintain accurate records of customer interactions.<br /> Follow up with customers when required.<br /> Coordinate with relevant departments to address customer requests.<br /> Meet assigned service and performance standards.<br /> Maintain a polite, helpful, and professional attitude at all times.<br /> Requirements<br /> High school diploma or equivalent.<br /> Good spoken and written English.<br /> Strong communication and interpersonal skills.<br /> Basic computer and MS Office knowledge.<br /> Ability to handle customers calmly and professionally.<br /> Previous call center or customer service experience is an advantage.<br /> Freshers may also apply.<br /> Benefits<br /> Competitive salary<br /> Company-provided employment benefits<br /> Training and development opportunities<br /> Supportive working environment<br /> Career growth opportunities</p> <p>How to Apply:<br /> Interested applicants may submit their updated CV through the application channel provided in the job advertisement.hr.krisamp@gmail.com</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Edit:</p><p>We are seeking a dedicated Customer Service Officer to join our dynamic team in the Industrial Engineering and Automation sector. In this role, you will play a crucial part in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing support for our innovative solutions. This position offers an exciting opportunity for individuals who are passionate about customer service and eager to contribute to a thriving company that values its employees and promotes a culture of continuous improvement.</p><p>As a Customer Service Officer, you will be part of a collaborative environment where your contributions directly impact our customers' experiences. Our team is committed to fostering professional growth, providing ample training opportunities, and encouraging knowledge sharing among colleagues. You will have the chance to develop your skills in customer relationship management, problem-solving, and technical support, all while working alongside experienced professionals who are eager to mentor and guide you.</p><p>This role not only allows you to enhance your customer service skills but also opens doors for career progression within our organization. We believe in recognizing and rewarding talent, and we actively support our employees in pursuing their career aspirations. Join us, and be a part of a company that prioritizes employee development and success.</p><p><b>Responsibilities:</b></p><ol><li>Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of professionalism and empathy while addressing their needs and concerns.</li><li>Assist customers in troubleshooting product issues, utilizing problem-solving skills and technical knowledge to guide them through solutions effectively.</li><li>Maintain accurate records of customer interactions and transactions in our CRM system, ensuring data integrity and facilitating seamless communication across departments.</li><li>Work closely with the sales and technical teams to provide customers with accurate information about products and services, enhancing their overall experience.</li><li>Identify recurring customer issues and collaborate with management to develop strategies to improve customer satisfaction and reduce service requests.</li><li>Conduct follow-up calls and emails to ensure customer satisfaction and gather feedback, using this information to contribute to service improvement initiatives.</li><li>Participate in training sessions to stay updated on product knowledge, customer service best practices, and industry trends, enhancing your ability to serve customers effectively.</li><li>Assist in developing customer service policies and procedures, ensuring they align with company goals and enhance operational efficiency.</li><li>Support team members by sharing insights and best practices, fostering a collaborative environment that encourages knowledge sharing and continuous improvement.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Edit:</p><ul><li>Exceptional communication skills, both verbal and written, to effectively engage with customers and colleagues.</li><li>Strong problem-solving abilities to identify issues and implement effective solutions quickly.</li><li>Proficiency in using CRM software to manage customer interactions and maintain accurate records.</li><li>Ability to work collaboratively in a team environment while also being self-motivated and proactive.</li><li>Technical aptitude to understand and explain complex products and services to customers.</li><li>Time management skills to prioritize tasks and meet deadlines in a fast-paced environment.</li><li>Customer-focused mindset, demonstrating empathy and commitment to enhancing the customer experience.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Service Agent</p><p><b>Company:</b> YasReem Technologies</p><p> <b>Employment Type:</b> Full-time</p><p>Role Summary</p><p>YasReem Technologies is looking for a Customer Service Agent to support customers, resolve inquiries, and provide a professional experience across phone, email, chat, and other communication channels.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries promptly and professionally.</li><li>Resolve complaints and service-related issues.</li><li>Provide accurate information about products and services.</li><li>Record customer interactions and update cases in the system.</li><li>Escalate complex or urgent cases to the relevant team.</li><li>Follow up with customers until their issues are resolved.</li><li>Meet customer satisfaction, response-time, and quality targets.</li><li>Identify recurring issues and share feedback with management.</li></ul><p>Requirements</p><ul><li>Previous customer service or call-centre experience is preferred.</li><li>Strong English communication skills; Arabic is an advantage.</li><li>Good problem-solving and interpersonal skills.</li><li>Comfortable using computers, CRM systems, email, and chat tools.</li><li>Able to remain calm and professional in challenging situations.</li><li>Willingness to work flexible shifts, including weekends when required.</li></ul><p>What We Offer</p><ul><li>Supportive and professional working environment.</li><li>Training and development opportunities.</li><li>Career growth within a technology-focused company.</li><li>Competitive salary based on experience.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Desired skills:</p><ul><li>Customer service</li><li>Verbal and written communication</li><li>Active listening</li><li>Problem-solving</li><li>Complaint handling</li><li>Conflict resolution</li><li>Customer relationship management</li><li>Call centre operations</li><li>CRM software</li><li>Email and live-chat support</li><li>Data entry</li><li>Multitasking</li><li>Time management</li><li>Attention to detail</li><li>Teamwork</li><li>English proficiency</li><li>Arabic proficiency is an advantage</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Service Agent</p><p><b>Company:</b> YasReem Technologies</p><p> <b>Employment Type:</b> Full-time</p><p>Role Summary</p><p>YasReem Technologies is looking for a Customer Service Agent to support customers, resolve inquiries, and provide a professional experience across phone, email, chat, and other communication channels.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries promptly and professionally.</li><li>Resolve complaints and service-related issues.</li><li>Provide accurate information about products and services.</li><li>Record customer interactions and update cases in the system.</li><li>Escalate complex or urgent cases to the relevant team.</li><li>Follow up with customers until their issues are resolved.</li><li>Meet customer satisfaction, response-time, and quality targets.</li><li>Identify recurring issues and share feedback with management.</li></ul><p>Requirements</p><ul><li>Previous customer service or call-centre experience is preferred.</li><li>Strong English communication skills; Arabic is an advantage.</li><li>Good problem-solving and interpersonal skills.</li><li>Comfortable using computers, CRM systems, email, and chat tools.</li><li>Able to remain calm and professional in challenging situations.</li><li>Willingness to work flexible shifts, including weekends when required.</li></ul><p>What We Offer</p><ul><li>Supportive and professional working environment.</li><li>Training and development opportunities.</li><li>Career growth within a technology-focused company.</li><li>Competitive salary based on experience.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Desired skills:</p><ul><li>Customer service</li><li>Verbal and written communication</li><li>Active listening</li><li>Problem-solving</li><li>Complaint handling</li><li>Conflict resolution</li><li>Customer relationship management</li><li>Call centre operations</li><li>CRM software</li><li>Email and live-chat support</li><li>Data entry</li><li>Multitasking</li><li>Time management</li><li>Attention to detail</li><li>Teamwork</li><li>English proficiency</li><li>Arabic proficiency is an advantage</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Code:</strong> 238/001/461<br><strong>Industry:</strong> Manufacturing<br><br>Our client in the manufacturing industry is seeking a <strong>Customer Service Executive</strong> to handle customer inquiries, resolve complaints, place customer orders, administer product returns, and track orders to deliver a professional and high standard of service to customers.<br>The position reports to the Customer Service Team Lead and will be based in Dubai. The ideal candidate will have strong communication and coordination skills, with the ability to work closely with customers, sales, operations, and logistics teams to ensure accurate order processing and timely delivery.<br><br><ul><li>Execute customer orders and manage the delivery flow by closely coordinating with operations teams to deliver outstanding service.</li><li>Accurately input product types, pricing, and quantities into the system to ensure smooth and error-free order processing.</li><li>Follow up on customer complaints promptly by initiating investigations, documenting conclusions, continuously updating customers on progress, and offering appropriate solutions.</li><li>Handle customer inquiries via email, phone, or face-to-face communication with professionalism and efficiency to maintain high customer satisfaction.</li><li>Communicate with sales teams and customers to clarify order details, resolve inconsistencies, and monitor daily order progress to maintain an accurate backlog and ensure On Time In Full (OTIF) delivery.</li></ul><br><br><ul><li><strong>Bachelor's Degree</strong> in any field is required.</li><li><strong>0–3 years of experience</strong> in <strong>logistics and customer support.</strong></li><li>Excellent verbal and written communication skills in English and Arabic.</li><li>Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.</li><li>Strong customer service and interpersonal skills.</li><li>Good coordination and organizational skills with the ability to manage customer orders and follow-ups efficiently.</li><li>Ability to communicate effectively with customers and internal sales, operations, and logistics teams.</li><li>Strong attention to detail and accuracy in order processing and system data entry.</li><li>Ability to handle customer complaints professionally and support timely resolution.</li><li>Applicants must possess a valid <strong>UAE National Family Book.</strong></li></ul><br><strong>Additional Benefits:</strong><br><ul><li>Annual air ticket</li><li>Life and medical insurance for self and family</li><li>Annual bonus</li></ul><br><br><em>Please visit our </em><strong><em>jobs</em></strong><em> page to check out our current list of jobs in UAE and across the world.</em><br><em>Follow us on </em><strong><em>LinkedIn</em></strong><em> and </em><strong><em>Facebook</em></strong><em> to stay updated regarding our upcoming opportunities.</em><br><em>Subscribe to our </em><strong><em>LinkedIn newsletter</em></strong><em> for weekly job updates.</em><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>THE ROLE</b></p><p><br></p><p>This is not a typical customer service role. At Hertz, this position exists at the intersection of customer experience and commercial performance. It is designed for individuals who understand that every customer interaction carries the potential to create value, not just complete a transaction. The role requires the ability to think, decide, and act in real time, shaping outcomes rather than simply following a process. It is demanding, fast-paced, and highly rewarding for those who thrive in environments where performance is defined by impact, not effort.</p><p>&nbsp;</p><p><b>WHY HERTZ</b></p><p><br></p><p>Hertz offers a strong platform to develop and perform. As a global brand with a clear growth agenda in the UAE, the environment is designed to reward those who contribute meaningfully to results. There is a strong emphasis on accountability, ownership, and trust, supported by a team culture that values collaboration and performance. This is not just a job,it is an opportunity to operate in a high-performance environment where the impact of your work is visible and measurable.</p><p>&nbsp;</p><p><b>KEY RESPONSIBILITIES</b></p><p>&nbsp;</p><ul><li>Convert enquiries into c/nfirmed, well-matched booking</li><li>Advise on vehicles, upgrades and protection with genuine value</li><li>Own the full customer journey, from welcome to return</li><li>Resolve issues in the moment with confidence and care</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>WHAT MAKES SOMEONE SUCCESSFUL</b></p><p>&nbsp;&nbsp;</p><ul><li>Commercial instinct and upsell judgment</li><li>Confidence in live customer moments</li><li>Speed, ownership and consistency under pressure</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Schweitzer Engineering Laboratories is hiring a Customer Services Representativeto support sales and marketing activities, coordinate orders and logistics, and provide exceptional customer support throughout the order journey. The ideal candidate must have an experience in sales administration, strong Excel and reporting skills, excellent communication abilities, and thrives in a multinational, fast-paced environment. We are looking for a values-driven, positive, and motivated professional who will strive to give the best service to our awesome customers. Join SEL and contribute to delivering innovative solutions that serve the global electric power industry.</span></p><br><p><b>As a Customer Service Representative, a typical day might include the following:&nbsp;</b>&nbsp;</p><br><ul><li><p>Provide world-class customer care to both internal and external customers.</p><br></li><li><p>Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications</p><br></li><li><p>Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.&nbsp;</p><br></li><li><p>Complete and pass required customer service certifications.</p><br></li><li><p>Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems</p><br></li></ul><p><b>This job might be for you if you have:</b></p><br><ul><li><p>A minimum 2 year of customer service experience&nbsp;</p><br></li><li><p>An Associate's degree or related business experience</p><br></li><li><p>Strong computer skills</p><br></li><li><p>The ability to learn concepts and technical details of products</p><br></li><li><p>The ability to work cooperatively in a team environment</p><br></li><li><p>The ability to travel up to 10%</p><br></li></ul><p><b>Location&nbsp;&nbsp;</b></p><br><p>Dubai - UAE</p><br><p><b>Why SEL? </b></p><br><p><b>Competitive pay. Superior benefits. Inspiring work. </b></p><br><p>We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.</p><br><ul><li><p>Top tier medical, prescription, dental, vision, life, and accident insurance.</p><br></li><li><p>Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance</p><br></li><li><p>Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).&nbsp;</p><br></li><li><p>Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership</p><br></li><li><p>International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide</p><br></li><li><p>Provident fund contribution</p><br></li></ul><p><b>Pay Range Data</b></p><br><p>We base our starting pay offer on location and job-related factors such as candidate experience, training, knowledge, and skills.</p><br><p><b>Communication with Applicants&nbsp;</b></p><br><p>We communicate with all applicants. If you do not receive a response about your application, please check your <span><span>SPAM&nbsp;filter&nbsp;or</span></span> reach out to us at careers@selinc.com. &nbsp;</p><br><p>SEL is an Equal Opportunity Employer: Vets/Disabled.</p><br>&amp;nbsp </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span><span>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS).</span></span></span></p><br> <p><span><span><b>MAIN RESPONSIBILITIES</b></span></span></p><br> <ul> <li><span><span>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</span></span></li> <li><span><span>Move around the System (DTAS) dealing with queries and incidents as required.</span></span></li> <li><span><span>Provide mobile response to incidents.</span></span></li> <li><span><span>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</span></span></li> <li><span><span>Carry out controlled/uncontrolled/emergency evacuation of passengers.</span></span></li> <li><span><span>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</span></span></li> <li><span><span>Provide information on ticket sales, tram services information and respond to passenger enquiries.</span></span></li> <li><span><span>Distribute publicity materials (as and when required) and handle lost property. </span></span></li> <li><span><span>Meet and greet customers and provide a highly visible and proactive level of customer service.</span></span></li> <li><span><span>Perform shift and emergency duties when required.</span></span></li> <li><span><span>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</span></span></li> <li><span><span>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</span></span></li> <li><span><span>Comply fully with procedures and instructions as part of the certified training and instructions.</span></span></li> <li><span><span>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</span></span></li> <li><span><span>Provide all possible assistance to customers, in particular for People of Determination.</span></span></li> <li><span><span>Enforce revenue protection procedures and associated by-laws.</span></span></li> <li><span><span>Provide the very best in customer service and information.</span></span></li> <li><span><span>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</span></span></li> <li><span><span>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</span></span></li> <li><span><span>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</span></span></li> <li><span><span>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI’s controlled premises/systems.</span></span></li> <li><span><span>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</span></span></li> <li><span><span>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</span></span></li> <li><span><span>Exercise a personal duty of care for their own health, safety and welfare and for those affected<br> by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</span></span></li> <li><span><span>&nbsp;Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</span></span></li> <li><span><span><span>Report any accidents, incidents, breaches or potential breaches to appropriate management.</span></span></span> </li> </ul> <p><span><span><b>KNOWLEDGE REQUIERED</b></span></span></p><br> <ul> <li><span><span>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</span></span></li> <li><span><span>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</span></span></li> </ul> <p><span><span><b>KEY SKILLS</b></span></span></p><br> <ul> <li><span><span>A mature, proactive and responsible approach to work with initiative and problems solving ability.</span></span></li> <li><span><span>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</span></span></li> <li><span><span>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</span></span></li> <li><span><span>Basic understanding of tram &amp; station operations and associated activities.</span></span></li> <li><span><span>Good literacy and numeracy skills required for the role.</span></span></li> <li><span><span>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</span></span></li> <li><span><span>Ability to understand complex systems and possess good IT skills.</span></span></li> <li><span><span>Ability to work in an efficient and flexible manner in unsupervised circumstances.</span></span></li> </ul> <p><span><span><b>EXPERIENCES</b></span></span></p><br> <ul> <li><span><span>A minimum of 2 years’ experience as a front-line staff delivering customer services in a train, station or equivalent environment.</span></span></li> <li><span><span>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</span></span></li> <li><span><span>Experience and understanding of dealing with customers and conflict resolution techniques.</span></span></li> </ul> <p><span><span><b>EDUCATIONNAL QUALIFCATIONS</b></span></span></p><br> <ul> <li> <p><span><span><span>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</span></span></span></p><br> </li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Functions</b></p><br><p>The primary function of this role is to serve as the first point of contact for customers, ensuring accurate and timely entry of all orders into Newton. The role involves providing and processing information in line with customer requirements, while safeguarding the interests of the organization. Additionally, it supports the coordination of all Customs Declarations related to cargoes handled at the terminal. Given the 24/7 nature of terminal operations, this position may require working night shifts, flexible hours, and weekends.</p><br><p><b>Logistics:</b></p><br><ul><li>Coordinate with customers and their nominated service providers to:<ul><li>Receive, review and evaluate product handling information</li><li>ensure safe and timely execution of the orders</li><li>provide operational updates to clients on the status of the orders</li><li>provide accurate reporting related to product inventories</li><li>Verify accuracy of month end stock and pass necessary adjustments to ensure correct book stocks are maintained</li><li>reconcile their stocks and investigate variances, if any</li><li>respond to their inquiries and manage their complaints</li></ul></li></ul><ul><li>Coordinate with internal teams like OPD, MTN &amp; HSSE to:<ul><li>plan and execute terminal field activities in a safe manner</li><li>ensure that all product handling is executed safely &amp; in time</li><li>collate information related to client queries and complaints</li></ul></li></ul><ul><li>Using the Newton order-processing system:<ul><li>Prepare and issue the work-orders from the system</li><li>Verify, update and book of orders upon their execution</li><li>Distribute post-operation order advise to clients</li><li>Deliver client inventory and operations reports</li><li>Extract and prepare relevant KPI reports</li><li>Maintain daily stock reconciliation records of all tanks.</li></ul></li></ul><ul><li>Ensure proper identification, filing and archival of the department’s records</li><li>During CSS leave of absence, perform his respective functions</li><li>Assist CSD in the department’s other activities as called upon for.</li></ul><p><b>Customer Service</b></p><br><ul><li>Proactively gather feedback from customers through various touchpoints&nbsp; to identify service gaps and opportunities for improvement. Log, track, and maintain feedback register ensuring all issues are recorded accurately, categorized, and escalated where necessary in line with internal SOPs.</li><li>Collaborate with relevant departments to ensure a consistent and positive customer journey across all service interactions, with a focus on timely resolution and satisfaction.</li><li>Analyze periodic customer satisfaction surveys to assess service performance and identify areas for improvement.</li></ul><p><b>Customs Declaration</b></p><br><ul><li>Arrange for the ‘Delivery Orders’ from vessel agents related to the imports</li><li>Prepare the necessary paper-work for the customs declarations</li><li>Submit all quantities as per BL figures / discharge figures for Import &amp; Export on Dubai Trade</li></ul><p><b>Development of Department’s Internal &amp; External Policies &amp; Procedures:</b></p><br><ul><li>Ensures in-depth knowledge of the products or services offered by the company.</li><li>Follow’s department’s policies and procedures for internal and external use.</li><li>Continuous Process improvement</li><li>Manage a range of administrative duties, including scheduling, documentation, and internal communication, to support overall team effectiveness, in compliance with organizational procedures and timelines</li><li>Ensure Terminal IMS is updated regularly with the changes in department SOPs.</li><li>Prepare necessary administrative paperwork for departmental expense processing and route it for appropriate approvals</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Only applicants that apply via</span><u>this link</u><span>(not the APPLY NOW button) will be considered for further review and selection.</span><br><br></span><br><span>Requirements<span><span><span><span><span><b><span>Only applicants that apply via</span><u>this link</u><span>(not the APPLY NOW button) will be considered for further review and selection.</span>​</b></span></span></span></span><br></span><br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB TITLE<p><span>Officer, Customer Service</span></p><br><p><strong>LOCATION &amp; WORK ARRANGEMENT</strong></p><br><p>• Dubai&nbsp;• Onsite</p><br><p><strong>JOB SUMMARY / INTRODUCTION&nbsp;</strong>•&nbsp;</p><br><p><span><strong>Generic Accountability</strong></span></p><br><p><span>Delivers exceptional customer service by providing accurate, timely, and compliant sales and service support to customers.</span></p><br><p><span>Responsible for processing account opening, product onboarding, service requests, and after-sales transactions while meeting service KPIs — including NPS, complaint resolution timelines, service request turnaround, and mystery shopping scores — and ensuring full adherence to FAB policies and regulatory requirements.</span></p><br><p><span>Acts as the primary point of customer interaction in the branch, promoting FAB products and services, supporting sales growth, and enhancing customer satisfaction.</span></p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><p><span><strong>Job Specific Accountability</strong></span></p><br><p><strong>Sales &amp; Business Development</strong></p><br><ul><li><p><span>Actively promote and cross-sell FAB asset and liability products to new and existing customers.</span></p><br></li><li><p><span>Identify customer needs and recommend suitable FAB products and services.</span></p><br></li><li><p><span>Generate product leads from walk-in customers, referrals, and personal outreach.</span></p><br></li><li><p><span>Assist in meeting branch and individual sales targets.</span></p><br></li></ul><p><strong>Service Excellence &amp; KPI Delivery</strong></p><br><ul><li><p><span>Achieve personal and branch service KPIs, including:</span></p><br></li><li><p><span>Net Promoter Score (NPS) through positive and professional customer engagement.</span></p><br></li><li><p><span>Complaint resolution timelines for customer service issues within SLA.</span></p><br></li><li><p><span>Service Request (SR) turnaround times in line with agreed standards.</span></p><br></li><li><p><span>Mystery Shopping scores through consistent delivery of FAB service standards.</span></p><br></li><li><p><span>Handle customer queries, requests, and complaints professionally, escalating where necessary.</span></p><br></li><li><p><span>Educate customers on FAB’s digital channels and self-service options.</span></p><br></li></ul><p><strong>Product Onboarding &amp; Transactions</strong></p><br><ul><li><p><span>Prepare, process, and review account opening forms, loan and credit card applications, and related documentation for completeness and accuracy.</span></p><br></li><li><p><span>Ensure product onboarding is completed without errors and in compliance with FAB policies and regulatory guidelines.</span></p><br></li><li><p><span>Process customer service requests efficiently, ensuring accuracy and SLA adherence.</span></p><br></li></ul><p><strong>Customer Relationship Management</strong></p><br><ul><li><p><span>Maintain proactive communication with customers to build loyalty and strengthen relationships.</span></p><br></li><li><p><span>Provide product information, clarify terms and conditions, and ensure customers are fully informed before signing agreements.</span></p><br></li><li><p><span>Encourage customers to upgrade to higher-tier products and services where relevant.</span></p><br></li></ul><p><strong>Operational Discipline &amp; Compliance</strong></p><br><ul><li><p><span>Ensure all customer transactions and documentation comply with FAB policies, operational risk controls, and regulatory requirements.</span></p><br></li><li><p><span>Adhere to information security policies, including secure handling of documents and maintaining a clear desk.</span></p><br></li><li><p><span>Participate in mandatory compliance and operational training.</span></p><br></li></ul><p><span>Treat compliance as a mandatory requirement, not a KPI.</span></p><br><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br><p><span><strong>Minimum Qualification</strong></span></p><br><ul><li><p><span><span>High school diploma or higher education in business, finance, or related discipline</span></span><span><span>.</span></span></p><br></li></ul><p><strong>Minimum Experience</strong></p><br><ul><li><p><span><span>Minimum 2 years’ experience in banking, preferably in customer service or sales roles.</span></span></p><br></li><li><p><span><span>Knowledge of banking products, services, and regulatory requirements.</span></span></p><br><p><span><strong>ABOUT US</strong>&nbsp;</span></p><br></li></ul><p>FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.</p><br><p><span><span>We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.</span></span></p><br><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>