JavaScript Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose <br><p><span>Provide techno-functional support for corporate travel technology solutions, including GDS platforms, Online Booking Tools (OBTs), API integrations, B2B/POS systems, and expense management solutions. Partner with business teams, customers, and vendors to deliver system enhancements, resolve technical issues, and support project implementation while ensuring solutions align with business requirements and operational objectives.</span></p><br><br>Key Result Responsibilities <br><ul><li><span>Act as the primary techno-functional point of contact for travel technology solutions, facilitating effective communication between internal business teams, technical teams, external customers, vendors, and implementation partners. Gather requirements, provide functional guidance, resolve issues, and ensure successful delivery of business and technical objectives.&nbsp;</span></li><li><span>Support, maintain, and troubleshoot travel technology solutions built on Global Distribution Systems (GDS), including Travelport, Amadeus, and Sabre. Investigate functional and technical issues, coordinate with vendors where required, and ensure system stability, performance, and service continuity.&nbsp;</span></li><li><span>Support the integration, configuration, and maintenance of Air and Non-Air APIs by working closely with development teams and third-party providers. Assist in validating integrations, troubleshooting interface issues, and ensuring seamless connectivity between internal systems and external travel service providers.&nbsp;</span></li><li><span>Provide techno-functional support for the implementation, configuration, enhancement, and maintenance of Online Booking Tools (OBTs) for corporate customers. Ensure solutions are aligned with client travel policies, operational requirements, and best industry practices while supporting user adoption and issue resolution.&nbsp;</span></li><li><span>Support the development, enhancement, testing, and maintenance of online B2B portals and Point-of-Sale (POS) systems by collaborating with business users, developers, and vendors to improve functionality, user experience, and operational efficiency.&nbsp;</span></li></ul><br>Key Result Responsibilities-Continued <br><ul><li><span>Perform analysis and maintenance of corporate travel data, including customer profiles, travel policies, negotiated rates, supplier information, and reporting data. Ensure data accuracy, integrity, and consistency across travel management systems.&nbsp;</span></li><li><span>Support the implementation, integration, configuration, and ongoing administration of expense management solutions, such as SAP Concur or equivalent platforms. Coordinate with stakeholders to resolve system issues, support enhancements, and ensure smooth integration with travel booking and financial systems.&nbsp;</span></li><li><span>Partner closely with corporate travel business teams to understand operational processes, identify business needs, and translate functional requirements into practical technology solutions. Prepare functional specifications, support solution design, and ensure delivered solutions meet business objectives.&nbsp;</span></li><li><span>Apply project management principles to plan, coordinate, monitor, and deliver technology initiatives by managing project schedules, milestones, dependencies, risks, and stakeholder communications to ensure timely and successful project execution.&nbsp;</span></li><li><span>Coordinate User Acceptance Testing (UAT), defect tracking, issue resolution, and change management activities across business users, technical teams, vendors, and customers. Ensure testing is completed successfully, implementation risks are mitigated, and system changes are deployed with minimal business disruption.</span></li></ul><br>Qualifications (Academic, training, languages) <br><ul><li><span>Minimum bachelor’s degree in IT, Computer Science, or a related field</span></li><li><span>Solid understanding of GDS systems – Travelport, Amadeus, Sabre (scripting/command knowledge not required, but a plus).</span></li><li><span>Working knowledge of Air/Non-Air APIs (technical).</span></li><li><span>Hands-on exposure to Online Booking Tools (OBT, B2B).</span></li><li><span>Strong corporate travel business experience – mandatory.</span></li><li><span>Demonstrated project management capability.</span></li><li><span>Basic SQL/database querying skills.</span></li><li><span>Programming language such as Python, C# is good to have</span></li><li><span>Familiarity with ticketing/ITSM tools (JIRA, ServiceNow, or similar).</span></li><li><span>Strong analytical and problem-solving abilities.</span></li><li><span>Good documentation skills (BRD/FRD, SOPs, process notes).</span></li><li><span>Ability to multitask and work under tight deadlines.</span></li><li><span>Collaborative, team-oriented approach.</span></li></ul><br>Work Experience <br><ul><li><span>With 4-6 years of experience preferably within travel technology or large travel companies.</span></li><li><span>Experience with expense management platforms, especially SAP Concur or similar.</span></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for&nbsp; ICFR IT Controls Testing - Banking for our UAE operations with the following terms &amp; conditions.</p><br><p>Job Purpose:</p><br><p>To support the Finance Division in maintaining and enhancing the Bank’s Internal Control over Financial Reporting (ICFR) framework through the independent testing and evaluation of General IT Controls (GITCs), IT Application Controls (ITACs), Interface Controls, and Information Produced by the Entity (IPE). The role is responsible for assessing control effectiveness, identifying control deficiencies, supporting remediation activities, and collaborating with Finance, IT, and audit stakeholders to ensure the integrity, reliability, and compliance of systems and processes supporting financial reporting.</p><br><p>Requirements / Work Experience/ Qualification Specification:</p><br><p>• Bachelor’s degree in information systems, Information Technology, Accounting, Finance, Computer Science, or a related field.</p><br><p>• Professional certification such as CISA, CIA, CPA, CA, ACCA, CRISC, CISSP, or equivalent preferred.</p><br><p>• 4–7 years of experience in IT Audit, ICFR/SOX Compliance, IT Risk, Internal Audit, or Risk Advisory, preferably within banking or financial services.</p><br><p>• Hands-on experience in GITC, ITAC, Interface Controls, and IPE testing.</p><br><p>• Knowledge of ICFR, COSO, and COBIT frameworks.</p><br><p>• Experience with core banking systems, ERP platforms (e.g., Finacle, SAP, Oracle), and financial reporting applications.</p><br><p>• Understanding of system interfaces, database concepts, and automated business processes.</p><br><p>• Experience supporting internal/external audits and regulatory reviews.</p><br><p>• Proficiency in Microsoft Excel and data analysis techniques.</p><br><p>• Strong analytical, communication, documentation, stakeholder management, and problem-solving skills, with the ability to work independently and meet deadlines.</p><br><p>Main Responsibilities and Accountabilities:</p><br><p>ICFR IT Control Testing:</p><br><p>• Perform testing of the design and operating effectiveness of IT controls supporting financial reporting.</p><br><p>• Document process walkthroughs, risk and control assessments, testing workpapers, and conclusions.</p><br><p>• Identify control deficiencies, assess their impact, and track remediation activities.</p><br><p>• Ensure testing is performed in line with ICFR methodology and audit requirements.</p><br><p>GITC (General IT Controls):</p><br><p>• Test key IT controls including User Access Management, privileged access, segregation of duties, change management, and IT operations controls.</p><br><p>• Validate the completeness and accuracy of Information Produced by the Entity (IPE).</p><br><p>• Coordinate with IT and business stakeholders to obtain and assess supporting evidence.</p><br><p>IT Application Controls (ITAC):</p><br><p>• Test automated controls, system configurations, workflows, calculations, and validations impacting financial reporting.</p><br><p>• Assess the reliability of system functionality and key reports used in financial processes.</p><br><p>• Validate the completeness, accuracy, and integrity of system-generated information relied upon for control execution.</p><br><p>Interface Testing &amp; Data Integrity:</p><br><p>• Evaluate interfaces between systems supporting financial reporting.</p><br><p>• Verify the completeness, accuracy, and timeliness of data transfers through reconciliations and exception analysis.</p><br><p>• Assess interface monitoring, error handling, logging, and exception management controls.</p><br><p>• Escalate interface failures, data integrity issues, and control exceptions.</p><br><p>Audit Coordination &amp; Reporting:</p><br><p>• Support internal and external audits by providing testing documentation, evidence, and management responses.</p><br><p>• Monitor and report on control deficiencies, audit findings, and remediation plans.</p><br><p>• Prepare testing summaries, status reports, and management updates on IT control effectiveness.</p><br><p>Terms and conditions</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p>We are Hiring Senior Specialist – Advisory (InternalAudit &amp; Innovation)</p><p>Are you passionate about driving innovation, leveraging AI, and transforming assurance functions through technology? We are looking for a Senior Specialist – Advisory to join our Internal Audit team and play a key role in advancing digital transformation, intelligent automation, and process excellence.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Support advisory and innovation initiatives within Internal Audit</p></li><li><p>Build, deploy, and maintain AI agents and automation solutions</p></li><li><p>Drive process improvement and operational efficiency projects</p></li><li><p>Integrate AI, analytics, and automation into assurance activities</p></li><li><p>Collaborate with cross-functional stakeholders and technology teams</p></li><li><p>Support emerging risk assessments, including #cybersecurity and #data privacy</p></li><li><p>Deliver innovation projects while ensuring compliance with regulatory standards</p><br><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in IT, Computer Science, Analytics, Data Science, Business Administration, or a related field.</p></li><li><p>Professional certifications such as CIA, CISA, or PMP, and familiarity with audit methodologies, risk assessment, and compliance, are an advantage.</p></li><li><p>Four or more years in technology, analytics, automation, internal audit, risk, or a related field.</p></li><li><p>Proven delivery of process improvement and innovation using emerging technologies, including hands-on building or deploying AI agents, automation, or analytics solutions.</p></li><li><p>Understanding of audit methodologies, risk frameworks, and regulatory requirements is an advantage.</p></li><li><p>Practical experience with AI, automation, and data analytics tools.</p></li><li><p>Good proficiency in Microsoft Office; high proficiency in English, with Arabic an advantage.</p></li></ul><p>Skills</p><ul><li><p>Strong in applying technology and analytics to enhance assurance effectiveness; familiarity with auditing IT systems and infrastructure an advantage.</p></li><li><p>Familiarity with agile methodologies and project management.</p></li><li><p>Able to plan and oversee multiple initiatives simultaneously and work under pressure.</p></li><li><p>Open to new approaches, with effective communication and interpersonal skills</p></li></ul><p><br><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Develop and execute strategic sales plans to achieve and exceed hardware sales targets for enterprise clients.</li><li>Identify and prospect new business opportunities by understanding client's evolving hardware needs and pain points.</li><li>Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders within target organizations.</li><li>Present and demonstrate cutting-edge hardware solutions, tailoring pitches to specific client requirements and business objectives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Business, Marketing, Computer Science, or a related field.</p></li><li><p>Proven track record of successfully selling enterprise-level hardware solutions, ideally with 1-5 years of experience.</p></li><li><p>Demonstrated expertise in understanding and articulating the value proposition of various hardware technologies (e.g., servers, storage, networking).</p></li><li><p>Strong negotiation and closing skills, with a history of exceeding sales quotas.</p></li></ul><p></p></section>

Job Purpose Provide technical and functional support for insurance business applications, ensuring the stability, availability, and performance of core insurance systems. Act as the primary point of contact between business users, vendors, and IT teams to resolve application issues and support operational efficiency. Key Responsibilities Provide first and second-level support for insurance applications, including policy administration, underwriting, claims, customer portals, and related systems. Investigate, troubleshoot, and resolve application incidents and service requests within agreed SLAs. Monitor application performance and identify potential issues before they impact business operations. Support policy issuance, endorsements, renewals, claims processing, and other insurance operational workflows from a systems perspective. Coordinate with software vendors and development teams for bug fixes, enhancements, and system upgrades. Perform user acceptance testing (UAT) and assist in implementing new releases and system changes. Maintain application documentation, user guides, and operational procedures. Manage user access, permissions, and security controls in accordance with company policies. Analyze system logs and database records to identify root causes of application issues. Support integration between insurance systems and external platforms. Provide end-user training and technical guidance when required. Ensure compliance with IT governance, information security standards, and regulatory requirements. Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant certifications in IT support, databases, or insurance systems are an advantage.

Job Description<br><br>Job Description<br><br>Synopsis<br><br>The Technology Supplier & Cost Management Specialist is responsible for driving technology spend governance, supplier performance management, commercial evaluation, and cost optimization across the Digital Technology & Innovation portfolio. Acting as a key partner to Technology, Finance, Procurement, and Business stakeholders, the role ensures cost transparency, maximizes value from technology investments, and delivers sustainable savings through effective financial control, commercial management, and strategic supplier engagement. The position requires strong financial and commercial acumen, advanced analytical capability, and proven experience managing technology vendors and complex commercial agreements.<br><br>Accountabilities<br><br>Drive end-to-end visibility and governance of technology expenditure across software, cloud, infrastructure, telecom, managed services, and professional services portfolios. Develop and maintain technology spend forecasts, financial models, dashboards, and executive reporting to support decision-making and budget management. Partner with Technology and Finance teams to support annual budgeting, forecasting, cost allocation models, and financial planning activities. Build robust business cases and commercial evaluations, including TCO, ROI, NPV, IRR, and payback analysis for technology investments and transformation programs. Lead commercial negotiations, contract renewals, and supplier management activities to optimize commercial value and service performance. Establish supplier governance frameworks and conduct regular performance reviews covering service delivery, contractual compliance, risk management, innovation opportunities, and cost optimization. Identify and execute technology cost optimization initiatives across software licensing, cloud services, infrastructure, managed services, and workforce expenditure. Maintain and track a technology savings portfolio, ensuring realization and sustainability of financial benefits. Leverage data analytics to identify spend anomalies, supplier risks, cost reduction opportunities, and operational efficiencies. Collaborate with Technology, Finance, Procurement, Legal, and Business stakeholders to support strategic sourcing initiatives and influence investment decisions through data-driven insights.<br><br>Qualifications<br><br>Education & Experience<br><br>Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, Engineering, or a related discipline.5+ years of experience in Technology Finance, IT Commercial Management, Vendor Management, Strategic Sourcing, Technology Cost Management, or related disciplines. Proven track record managing significant technology spend portfolios and delivering measurable cost optimization and value realization outcomes. Experience within large enterprise environments with exposure to technology procurement, software licensing, cloud and infrastructure cost management, supplier negotiations, and executive-level reporting. Strong expertise in technology spend management, financial planning and analysis, commercial modelling, vendor management, contract negotiation, and cost optimization. Advanced Microsoft Excel skills, including financial modelling, forecasting, scenario analysis, Power Query, and Pivot Tables; Power BI experience is desirable. Demonstrated strategic thinking, commercial acumen, analytical capability, stakeholder management, influencing skills, executive communication, and results orientation. MBA, CIPS, CFA, CPA, or equivalent professional qualification preferred.<br><br>Additional Information<br><br>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.<br><br>To learn more visit www.etihad.com<br><br>Recruitment Fraud Alert<br><br>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.<br><br>Division: Digital Technology & Innovation Division<br><br>Job Details<br><br>Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://www.etihad.com Job Function: Procurement & Vendor Management Company Industry/<br><br>Sector: Airlines and Aviation<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>This role leads the end-to-end technology strategy, architecture, and engineering for a complex, multi-region digital commerce ecosystem. You will partner with business and product leaders to deliver scalable platforms while building and leading a high-performing engineering organisation.<br><br>Client Details<br><br>Our client is a leading multi-brand group driving innovation across omni-channel commerce in the GCC. They are investing significantly in modern, scalable technologies to deliver best-in-class customer experiences<br><br>Description<br>Define and execute the digital commerce technology roadmap and visionLead architecture across Salesforce Commerce Cloud and SAP ecosystemsDrive headless, composable, API-first and cloud-native innovationOversee integrations across payments, OMS, logistics, and third partiesBuild and lead high-performing engineering teams across regions<br><br><br>Profile<br>10+ years' experience in retail commerce technology leadership (essential)Deep expertise in Salesforce Commerce Cloud (SFRA, Headless, SCAPI)Mandatory Salesforce certifications (SFCC Architect/B2C Architect/DeveloperStrong experience with SAP S/4HANA, OMS, and enterprise integrationsProven ability to lead large, distributed engineering teams and platforms<br><br><br>Job Offer<br>Opportunity to lead a high-impact digital transformation programmeSenior leadership role in a fast-paced, innovation-driven environment<br><br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">salesforce<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Associate IT Customer Support<br><br><p>Provide technical support to organizations internal users of desktop applications and hardware. Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. Under general supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures. Skills are typically through a high school diploma or equivalent and 3+ years of experience.</p><br><br><br><br><br> </div>

<ol><li><p>Develop, maintain, and enhance Forex and financial technology applications.</p></li><li><p>Integrate real-time Forex market data, price feeds, and trading-related APIs.</p></li><li><p>Develop and maintain real-time price alerts, trading signals, popup notifications, and automated notification systems.</p></li><li><p>Work with WebSockets, Socket io, APIs, and other real-time communication technologies.</p></li><li><p>Integrate and maintain trading platforms and systems such as <strong>MetaTrader 4 (MT4) and MetaTrader 5 (MT5)</strong> where required.</p></li><li><p>Develop API integrations with CRM systems, payment gateways, trading platforms, and third-party service providers.</p></li><li><p>Troubleshoot technical issues related to live price data, notifications, APIs, trading systems, and website functionality.</p></li><li><p>Develop and maintain frontend and backend components of web applications.</p></li><li><p>Monitor application performance, identify bugs, and implement technical improvements.</p></li><li><p>Ensure system reliability, performance, scalability, and security.</p></li><li><p>Work with databases and manage data related to users, trading activities, market information, and system operations.</p></li><li><p>Collaborate with research, marketing, CRM, compliance, and management teams to implement new technical requirements.</p></li><li><p>Maintain technical documentation and provide recommendations for improving existing systems.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Strong knowledge of Full Stack Web Development.</p></li><li><p>Experience with React/Next.js and Node.js, Python, PHP, or Laravel.</p></li><li><p>Experience with REST APIs and third-party API integrations.</p></li><li><p>Knowledge of WebSockets/Socketio and real-time data systems.</p></li><li><p>Experience with browser push notifications and real-time popup alerts.</p></li><li><p>Knowledge of Forex/FinTech systems and market data APIs preferred.</p></li><li><p>MT4/MT5 or TradingView integration experience is an advantage.</p></li><li><p>Knowledge of MySQL, PostgreSQL, or MongoDB.</p></li><li><p>Strong troubleshooting and problem-solving skills.</p></li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an experienced and hands-on <b>IT Manager</b> to set up, manage and maintain the complete IT infrastructure for our new Dubai office.</p><ul><li>The successful candidate will be responsible for ensuring that all IT systems, hardware, software, connectivity, cybersecurity and user support operate reliably and efficiently. This is a hands-on role suited to someone who has experience setting up and managing IT infrastructure for a professional office environment in <b>Dubai/UAE</b>, preferably within an architecture, engineering, real estate, construction or design-related organisation. <b><u>Prior experience working in Dubai is essential.</u></b></li></ul><p><br></p><p>Key Responsibilities</p><ul><li>Plan, set up and manage the complete IT infrastructure for the new Dubai office.</li><li>Install, configure and maintain <b>computers, laptops, servers, networking equipment, Wi-Fi, printers, scanners and other IT hardware</b>.</li><li>Manage the office network, internet connectivity, switches, routers, firewalls and related infrastructure.</li><li>Set up and administer <b>email systems, user accounts, Microsoft 365/Google Workspace and other business applications</b>.</li><li>Manage installation, configuration, licensing and maintenance of <b>ERP and business management software</b>.</li><li>Support and manage software used by architectural and design teams, including <b>AutoCAD, Revit, SketchUp, Adobe Creative Suite and other CAD/BIM/design applications</b>.</li><li>Ensure appropriate hardware specifications and performance for high-end architectural and design workloads.</li><li>Implement and maintain <b>antivirus, endpoint protection, firewalls and cybersecurity systems</b>.</li><li>Establish robust <b>data backup, disaster recovery and business continuity</b> procedures.</li><li>Manage shared drives, cloud storage, access permissions and data security.</li><li>Install and maintain <b>printers, scanners, digital display boards, meeting-room technology, video conferencing systems and other office technology</b>.</li><li>Provide day-to-day technical support to employees and troubleshoot hardware, software, network and connectivity issues.</li><li>Manage IT procurement, vendor relationships, software licences, warranties and maintenance contracts.</li><li>Maintain an up-to-date inventory of all IT hardware, software and licences.</li><li>Establish IT policies relating to cybersecurity, passwords, access control, backups, acceptable usage and data protection.</li><li>Monitor system performance and proactively identify and resolve potential IT issues.</li><li>Coordinate with external IT service providers and specialist vendors where required.</li><li>Ensure that IT infrastructure is scalable and capable of supporting the company's future growth.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements</p><ul><li><b>5+ years of relevant IT management/infrastructure experience</b>, preferably with experience in the UAE.</li><li><b><u>Prior experience working in Dubai is essential.</u></b></li><li>Proven experience in setting up and managing IT infrastructure for an office environment.</li><li>Strong knowledge of <b>networking, Windows systems, Microsoft 365, cloud services, cybersecurity and backup solutions</b>.</li><li>Experience managing ERP systems and business applications.</li><li>Experience supporting <b>CAD/BIM and architectural design software</b> is highly desirable.</li><li>Good understanding of hardware requirements for design-intensive workstations.</li><li>Experience with printers, scanners, digital displays, video conferencing and other office technology.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Experience managing IT vendors and third-party service providers in the UAE.</li><li>Good knowledge of IT security, data protection and backup/disaster recovery practices.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and take ownership of the company's IT environment.</li></ul><p><br></p><p><b>Preferred Qualifications</b></p><ul><li>Bachelor's degree or diploma in <b>Information Technology, Computer Science or a related field</b>.</li><li>Relevant IT certifications such as <b>Microsoft, Cisco, CompTIA or equivalent</b> would be an advantage.</li><li>Experience in an <b>architecture, engineering, real estate, construction or professional services environment</b> will be strongly preferred.</li><li>UAE driving licence would be an advantage.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>&nbsp;<strong>Job Purpose</strong></span></p><br><ul><li><p><span>Lead, and continuously optimize the enterprise application support service desk, integrating service request fulfilment, incident management, vendor performance, and user education into a unified support framework that ensures smooth business operations, minimal disruptions, and measurable improvements in application service delivery across RTA.</span></p><br></li></ul><p><span><strong>Roles and Responsibilities:</strong></span></p><br><p><span><strong>Strategy</strong></span></p><br><ul><li><p><span>Define and govern the application support service framework, integrating RTA’s sourcing strategy, risk controls, and service desk operations into a cohesive governance model.</span></p><br></li><li><p><span>Contribute to RTA’s digital roadmap by analyzing support performance trends, licensing needs, and demand forecasts to recommend service improvements and optimize costs.</span></p><br></li><li><p><span>Develop and manage the annual application support budget, forecasting license renewals, staffing, infrastructure upgrades, and vendor contracts.</span></p><br></li><li><p><span><strong>Operations</strong></span></p><br></li><li><p><span>Establish and manage the central service desk for RTA application support, ensuring incident and request handling aligns with SLA and operational KPIs.</span></p><br></li><li><p><span>Oversee supplier support performance, ensuring fulfilment of contractual obligations and implementing improvement strategies in case of underperformance.</span></p><br></li><li><p><span>Manage configuration items (CIs), version control, and related documentation to ensure accuracy, traceability, and alignment with enterprise architecture standards.</span></p><br></li><li><p><span>Coordinate service upgrades, minor customizations, and license deployments, ensuring successful implementation and minimal user disruption.</span></p><br></li><li><p><span>Maintain the support services catalogue, supervise daily staff scheduling, and monitor compliance with defined operational procedures</span></p><br></li><li><p><span><strong>Product/Process Improvement</strong></span></p><br></li><li><p><span>Lead service improvement planning through structured RCA, user surveys, KPI analytics, and periodic risk assessments.</span></p><br></li><li><p><span>Oversee delivery of user training, FAQs, and application usage guides to increase adoption and reduce ticket volumes.</span></p><br></li><li><p><span>Standardize and maintain a comprehensive knowledge base and process documentation system to support efficiency, scalability, and onboarding.</span></p><br></li><li><p><span>Govern application asset usage, track licensing compliance, and ensure optimal resource utilization across RTA sectors.</span></p><br></li></ul> <p><span><strong>Job Qualifications &amp; Requirements</strong></span></p><br><ul><li><p><span><strong>Education:&nbsp;</strong>Bachelor’s degree/master’s degree in engineering or information system</span></p><br></li><li><p><span><strong>Experience:&nbsp;</strong>9+ years in case of master’s degree (11+years in case of bachelor’s degree) in related field</span></p><br></li></ul> </div>

Role Overview The Graphic Designer will be responsible for conceptualizing and executing high‑impact visual communication across marketing, sales, and corporate channels. This role requires a strong blend of conceptual thinking, technical execution, and an eye for premium real estate positioning. The ideal candidate is comfortable working in a fast‑paced environment, collaborating with cross‑functional teams, and using both traditional design tools and new AI‑powered workflows. At peak periods (such as major launches and key campaigns), the role may require occasional extended hours to ensure high‑quality and timely delivery of materials in line with business priorities.<br>Key Responsibilities Marketing & Sales Collateral Conceptualize and execute high‑impact marketing and sales materials, including brochures, presentations, advertising creatives, social media content, website visuals, and email campaign assets. Develop property‑specific materials such as floor plans, masterplans, fact sheets, investment decks, and launch collateral with strong attention to detail and premium positioning. Create clear, visually compelling layouts that communicate complex information (pricing, investment returns, masterplans, amenities) in a simple, aspirational way. Branding & Project Identities Develop comprehensive brand identities for new real estate projects and sub‑brands, including logos, visual territories, and brand guidelines. Ensure that all project branding aligns with the overarching corporate brand while reflecting the unique positioning of each development. Creative Ideation & Campaign Development Propose original creative ideas, visual directions, and campaign concepts that support launch campaigns, always‑on marketing, and brand‑building initiatives. Translate briefs and strategic direction into refined visual solutions that elevate brand perception and support commercial objectives. Work closely with the Head of Marketing and marketing team to develop moodboards, visual territories, and design systems for new projects and sub‑brands. Brand & Visual Consistency Ensure brand consistency across all digital and offline touchpoints, strictly aligning with approved brand guidelines, tone, and positioning. Develop and maintain design templates, component libraries, and style guidelines for internal use (presentations, sales tools, internal communications). Continuously refine visual standards to keep the brand feeling premium, modern, and aligned with market benchmarks. Gifting & Branded Experiences Conceptualize and design premium gifting solutions, including branded merchandise, packaging, and set compositions that reinforce project and corporate brand positioning. Develop creative concepts for VIP, investor, and partner gifts that enhance the overall brand experience and support key commercial moments (launches, handovers, events). Digital, Motion & Emerging Media Adapt and optimize designs across platforms including digital, print, large‑format, and multimedia formats. Produce motion graphics, animations, and short‑form video content for social media, digital ads, and presentations when required. Collaborate with CGI teams to integrate renders and 3D assets seamlessly into marketing materials. AI & Workflow Optimization Leverage AI tools and emerging technologies to accelerate workflows, generate concepts, enhance visuals, and improve overall creative efficiency. Experiment with AI‑assisted image generation, layout suggestions, and content variation while ensuring outputs stay on‑brand and high quality. Collaboration & Production Collaborate closely with marketing, sales, copywriters, CGI teams, photographers, videographers, and external vendors to ensure cohesive campaign execution. Prepare print‑ready and production files, coordinating with printers and suppliers to maintain quality control and production accuracy. Manage multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high creative standards. Present design rationale clearly and confidently to internal stakeholders, while remaining open to feedback and capable of refining and elevating concepts based on Head of Marketing and stakeholder input. Research & Continuous Improvement Stay updated on design trends, AI advancements, and real estate marketing benchmarks to continuously enhance creative output. Monitor competitor and international best‑in‑class real estate brands to inspire new visual approaches and ensure the brand remains differentiated.<br>Requirements Bachelor’s degree in Graphic Design, Visual Communication, Multimedia Design, or related field.3–6 years of professional experience in graphic design, ideally within real estate, property development, architecture, luxury, hospitality, or related premium sectors. Strong portfolio demonstrating:High‑end marketing and sales collateral (brochures, decks, fact sheets). Social media and digital campaign creatives. Brand‑consistent, system‑driven design (templates, guidelines, or design systems). Expert proficiency in Adobe Creative Cloud:Photoshop, Illustrator, InDesign (mandatory). After Effects and/or Premiere Pro for motion and video editing (strong plus). Solid understanding of layout, typography, hierarchy, color, and visual storytelling. Proven experience preparing print‑ready files and working with printers (bleeds, color profiles, finishes, large‑format, OOH). Experience designing for digital channels (web, social, email) and understanding of formats, resolutions, and platform best practices. Demonstrated use or strong interest in AI‑assisted design tools (for ideation, variation, or production acceleration).

Job Title: Fresh Graduate IT Graduates – UAEN Talent Pool Location: Dubai<br>We are currently hiring fresh graduates for exciting entry-level IT roles with a leading organisation in Dubai. This is a great opportunity to kick-start your career in a dynamic, innovation-driven environment Open Role Web Developer Full Stack Developer BI Developer Data Analyst<br>Requirement: Bachelor’s degree in ITFresh graduates (0–1 year of experience) Graduates of 2025 or 2026<br>Strong analytical, problem-solving, and communication skills<br>Email CVs to zeena@hirerightt.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><u><span><span>An Exhilarating Opportunity</span></span></u></b><br></p><br><p><span><span>Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.</span></span><br></p><br><p><span><span>Join the FIVE Tribe - and Get Ready to Make Waves.</span></span><br></p><br><p><b><u><span><span><span>The Candidate</span></span></span></u></b><br></p><br><p><span><span>A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</span></span><br></p><br><p><span><span>Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as an Intern will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</span></span><br></p><br><p><b><u><span><span>Compensation<br></span></span></u></b></p><br><ul><li><span><span><span>A fixed monthly salary of <b>AED 1,200</b>&nbsp;offered as part of this exciting career opportunity.</span></span><br></span></li></ul><span><span><span><span><b><u><span><span>What We’re Looking For</span></span></u></b></span></span></span></span><br><br><ul><li><span><span><span>A minimum of 1-2 years of Experience in a Hospitality Environment.</span></span><br></span></li><li><span><span><span>A Bachelor's Degree in Computer Science, Information Technology, or a related field would be advantageous.</span></span><br></span></li><li><span><span><span>Unparalleled knowledge of computer systems, networks, hardware, and software, with hand-crafted expertise in the field.</span></span><br></span></li><li><span><span><span>Proficiency in troubleshooting and resolving technical issues, adding a touch of first-in-class problem-solving to every task.</span></span><br></span></li><li><span><span><span>Familiarity with Hotel-Specific Applications and Property Management Systems like Opera, Simphony is a plus.</span></span><br></span></li><li><span><span><span>Excellent communication and interpersonal skills, </span></span><span><span>leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.</span></span><br></span></li><li><span><span><span>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.</span></span><br></span></li><li><span><span><span>Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.</span></span><br></span></li><li><span><span><span>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.</span></span><br></span></li></ul><p><b><u><span><span>Key Responsibilities</span></span></u></b><br></p><br><ul><li><span><span><span>Offers next-level Technical Support to FIVE Tribe Members and Guests, addressing hardware, software, and network-related issues.</span></span><br></span></li><li><span><span><span>Troubleshoots and resolves technical problems promptly, ensuring minimal disruption to FIVE's Operations, adding a personalised touch to each solution.</span></span><br></span></li><li><span><span><span>Assists in the Setup and Configuration of computer systems, printers, and other IT equipment, ensuring a ‘FIVE-Star’ experience for users.</span></span><br></span></li><li><span><span><span>Promptly responds to support tickets and inquiries, meticulously Documenting Issues and Resolutions, adding a sensational level of professionalism to each interaction.</span></span><br></span></li><li><span><span><span>Expertly monitors and maintains FIVE's computer Networks, both wired and wireless, guaranteeing exquisite Connectivity, top-notch performance, and robust Security Protocols.</span></span><br></span></li><li><span><span><span>Diligently implements Network Security Measures, ensuring an industry-leading level of Protection for Data Integrity, while curating regular Audits for comprehensive Security Assessments.</span></span><br></span></li><li><span><span><span>Installs, configures and maintains servers, switches, routers, and other network devices, using visionary Expertise to Optimise Network Performance.</span></span><br></span></li><li><span><span><span>Collaborates closely with vendors and service providers, enhancing Troubleshooting Efforts for network connectivity and performance, ensuring a boundary-breaking IT Experience.</span></span><br></span></li><li><span><span><span>Champions and enforces ground-breaking IT Security Policies and procedures, safeguarding FIVE's data and systems from unauthorised access and malware, setting the Gold Standard in Online Safety.</span></span><br></span></li><li><span><span><span>Maintains Accurate Records of hardware and software inventory, licenses, and warranties, ensuring behind-the-scenes efficiency in IT Asset Management.</span></span><br></span></li><li><span><span><span>Adheres to SOPs and Service Standards, executing duties with a Sensational Flair and ensuring adherence to Safety Policies.</span></span><br></span></li><li><span><span><span>Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success.</span></span><br></span></li><li><span><span><span>Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.</span></span><br></span></li></ul><p><b><u><span><span><span>The Team</span></span></span></u></b><br></p><br><p><span><span>‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.</span></span><br></p><br><p><b><u><span><span>Sustainable Indulgence at FIVE</span></span></u></b><br></p><br><p><span><span>FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.</span></span><br></p><br><p><b><u><span><span><span>An Equal Opportunity Employer</span></span></span></u></b><br></p><br><p><span><span><span>The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. </span></span></span><br></p><br><p><b><u><span><span><span>About FIVE Hotels and Resorts</span></span></span></u></b><br></p><br><p><span><span>FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</span></span><br></p><br><span><span>Find out more here: fivehotelsandresorts.com</span></span><br><br><br> </div>

Job Requisition ID #<br><br>26WD99086<br><br>Technical Specialist – Emerging Tech (Construction)<br><br>Technical Specialists (TSs) are integral to the success of Autodesk's Emerging Tech business for Construction. Coming from the AECO industry and/or having worked in the AECO technology industry, you’ll utilise your experience to solve everyday customer challenges while responsibly positioning both established and emerging Autodesk Construction Cloud (ACC) capabilities. You will engineer value-driven solutions that help customers achieve desired outcomes, ensure adoption readiness, and reduce technical and delivery risk as we continue to grow the business.<br><br>You’ll be part of a larger, in-demand and fun-loving Pre-Sales team focused on positioning and utilising the ACC platform across a range of customer digital maturity levels. Success in this role is defined by the ability to qualify opportunities effectively, validate technical fit, support technical evaluation with clear success criteria, and enable both internal teams and partners to scale solutions responsibly.<br><br>You’ll report into the Technical Solutions Manager, EMEA.<br><br>Please note that relocation assistance is not available for this opportunity (but we sponsor the visa process). <br><br>We therefore encourage applications from candidates who are currently based in the UAE. <br><br>Main Responsibilities<br><br>Collaborative Working<br><br>Partner closely with Sales Specialists (SSs) to support customers in addressing their requirements, with a strong focus on opportunity qualification, technical readiness, and progressing validated opportunities through to close. Liaise and collaborate with Customer Success, Marketing, Channel, and R&D to ensure a high-quality customer experience, aligned solution design, and successful adoption outcomes. Engage with partners in hybrid Autodesk-led and partner-led engagement models, supporting enablement, alignment, and consistent technical execution. Influence the Product Roadmap by sharing structured customer feedback, validation outcomes, and business impact insights, working closely with relevant internal teams. Participate in strategic speaking engagements at internal and external events, working in collaboration with Marketing, Channel, and Enablement teams. Contribute to mentorship, onboarding, and enablement of new hires, and support the ongoing up-skilling of the wider technical pre-sales community.<br><br>Value & Solution Engineering<br><br>Lead customer discovery conversations to understand business and technical processes, workflows, requirements, and readiness, establishing trusted advisor relationships that support customers’ digital transformation journeys. Translate customer needs into solution hypotheses, technical requirements, and clear next steps to support qualification and validation. Manage the end-to-end technical evaluation lifecycle, from qualification through to post-sales handover, including value-focused demonstrations, pilots, RFP submissions, roadmap presentations, and customer outcome proposals. Support pilot and proof-of-value engagements by defining success criteria, documenting outcomes, and identifying technical, adoption, or readiness risks. Contribute technical inputs into business cases, proposals, and opportunity documentation, ensuring alignment between customer value, technical feasibility, and commercial outcomes. Document customer engagements in Salesforce, capturing quantifiable pain points, technical decision criteria, validation assumptions, metrics, risks, outcomes and next steps.<br><br>Personal & Results Leadership<br><br>Maintain comprehensive knowledge of the AECO industry, Autodesk solutions, emerging technologies, and broader technology trends to provide insight and guidance that supports responsible solution positioning. Share best practices, competitive insights, innovation learnings, success stories, and lessons learned with the broader team to continuously improve execution quality. Establish and maintain industry credibility through strong domain expertise, understanding of industry practices, business processes, applications, and the evolving technology landscape. Actively build personal and Autodesk brand presence through professional networks and social platforms to establish credibility and promote Autodesk solutions.<br><br>Minimum Qualifications<br><br>5+ years of experience in the AECO industry (e.g., BIM Manager) and/or AECO technology industry in a technical, customer-facing role (e.g., technical pre-sales, solutions consulting, or implementation). Good understanding of Autodesk’s design and construction software, with the ability to articulate value across varying customer maturity levels. Fluent in English and ideally Arabic. General understanding of Saa S technologies, cloud platforms, and technical pre-sales motions. Experience leading customer discovery, delivering technical demonstrations, and supporting pilots or proof-of-value engagements. Experience collaborating with sales teams and partners in hybrid go-to-market models. Hybrid role with expectations of travel as required.<br><br>Learn More<br><br>About Autodesk<br><br>Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.<br><br>We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.<br><br>When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!<br><br>Salary transparency<br><br>Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.<br><br>Diversity & Belonging<br><br>We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging<br><br>Are you an existing contractor or consultant with Autodesk? <br><br>Please search for open jobs and apply internally (not on this external site).

<ul><li><p><em>Provide first-level support for IT incidents and service requests</em></p></li><li><p><em>Log and track issues using ITSM tools (e.g., ManageEngine)</em></p></li><li><p><em>Troubleshoot hardware, software, and network issues</em></p></li><li><p><em>Support users with system access, VPN, and email issues</em></p></li><li><p><em>Install and configure desktops, laptops, and printers</em></p></li><li><p><em>Escalate unresolved issues to relevant IT teams</em></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><em>Minimum of 2 years of experience in IT support/help desk</em></p></li><li><p><em>Bachelor’s degree or diploma in IT or related field</em></p></li><li><p><em>Good knowledge of Windows OS and Microsoft Office</em></p></li><li><p><em>Basic networking knowledge</em></p></li><li><p><em>Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage</em></p></li><li><p><em>Experience with ITSM tools (ManageEngine, ServiceNow, etc.)</em></p></li><li><p><em>Knowledge of Active Directory (user management)</em></p></li></ul>

<p>Position Title: IT Infrastructure and Administration Lead Employment Type: Full Time Salary: Up to 12,000 AED depending on experience and qualifications plus competitive family benefits Benefits: Duty meals, annual education & airline ticket allowance, medical insurance, and family visa sponsorship Job Location: Dubai About the Client: The UAE's premier hospitality management organization, overseeing some of the region's most iconic golf clubs and lifestyle destinations Job Description: • Lead the planning, design, and delivery of enterprise IT infrastructure projects, overseeing the full project lifecycle from requirements gathering, RFP development, solution design, implementation, testing, and transition to managed operations. • Manage and optimize enterprise infrastructure environments, including cloud platforms (Azure/AWS), servers, networks, storage, virtualization, and cybersecurity, ensuring high availability, scalability, performance, and business continuity across multiple locations. • Collaborate with enterprise architects, application teams, business stakeholders, and project managers to deliver secure, scalable, and future-ready infrastructure solutions that align with organizational objectives and digital transformation initiatives. • Oversee Managed Service Providers (MSPs), system integrators, and technology vendors, ensuring SLA compliance, governance, technical quality, cost optimization, and successful execution of infrastructure projects and operational support. • Drive infrastructure governance, compliance, and continuous improvement by supporting disaster recovery, business continuity, risk management, infrastructure monitoring, documentation, and technology roadmaps while promoting operational excellence and innovation. </p><p>• Bachelor's Degree in Information Technology, Computer Science, or a related discipline, with 5+ years of experience in IT Infrastructure, Platform Engineering, or enterprise IT environments. • With proven experience managing IT infrastructure projects, cloud platforms (Azure/AWS), networking, cybersecurity, and enterprise infrastructure solutions; Strong background working with Managed Service Providers (MSPs), system integrators, and third-party vendors, ensuring successful project delivery and SLA compliance. • Hands-on experience supporting enterprise-scale infrastructure initiatives, including cloud migration, disaster recovery, IT governance, and infrastructure lifecycle management. • Excellent analytical, communication, and stakeholder management skills, with the ability to collaborate across cross-functional teams in a fast-paced, multi-site environment.</p>

<p>This role leads the end-to-end technology strategy, architecture, and engineering for a complex, multi-region digital commerce ecosystem. You will partner with business and product leaders to deliver scalable platforms while building and leading a high-performing engineering organisation. Client Details Our client is a leading multi-brand group driving innovation across omni-channel commerce in the GCC. They are investing significantly in modern, scalable technologies to deliver best-in-class customer experiences Description * Define and execute the digital commerce technology roadmap and vision * Lead architecture across Salesforce Commerce Cloud and SAP ecosystems * Drive headless, composable, API-first and cloud-native innovation * Oversee integrations across payments, OMS, logistics, and third parties * Build and lead high-performing engineering teams across regions Job Offer * Opportunity to lead a high-impact digital transformation programme * Senior leadership role in a fast-paced, innovation-driven environment</p><p>* 10+ years' experience in retail commerce technology leadership (essential) * Deep expertise in Salesforce Commerce Cloud (SFRA, Headless, SCAPI) * Mandatory Salesforce certifications (SFCC Architect/B2C Architect/Developer * Strong experience with SAP S/4HANA, OMS, and enterprise integrations * Proven ability to lead large, distributed engineering teams and platforms</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Develop and articulate a multi-year technology vision and roadmap aligned with overarching business objectives, ensuring strategic investments drive measurable outcomes.</li><li>Lead the evaluation and adoption of emerging technologies, assessing their potential impact on competitive advantage and operational efficiency.</li><li>Oversee the technology portfolio, optimizing resource allocation, identifying redundancies, and ensuring alignment with strategic priorities.</li><li>Drive the creation and execution of technology governance frameworks, ensuring compliance, risk mitigation, and effective decision-making processes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Experience</strong></p><ul><li><p>5–10 years of relevant experience in Management Consulting, Corporate Strategy, Strategic Planning, Business Transformation, or Internal Strategy roles.</p></li><li><p>Prior experience working with executive leadership teams and senior stakeholders.</p></li><li><p>Experience in preparing executive reports, board presentations, and management dashboards.</p></li><li><p>Consulting experience with leading consulting firms or large enterprise strategy functions is highly preferred.</p></li></ul><p><strong>Required Skills</strong></p><ul><li><p>Strong management reporting and executive communication skills.</p></li><li><p>Exceptional PowerPoint and presentation development capabilities.</p></li><li><p>Advanced analytical and problem-solving skills.</p></li><li><p>Strong data structuring, interpretation, and storytelling abilities.</p></li><li><p>Experience in KPI tracking, performance management, and strategic reporting.</p></li><li><p>Excellent stakeholder management and communication skills.</p></li><li><p>Advanced proficiency in Microsoft PowerPoint, Excel, and reporting tools.</p></li></ul><p><strong>Preferred Skills</strong></p><ul><li><p>Experience in financial services, banking, or large enterprise environments.</p></li><li><p>Exposure to strategic planning and business transformation initiatives.</p></li><li><p>Knowledge of performance management frameworks and executive reporting best practices.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strategic Thinking</p></li><li><p>Business Acumen</p></li><li><p>Executive Presence</p></li><li><p>Analytical Mindset</p></li><li><p>Structured Problem Solving</p></li><li><p>Attention to Detail</p></li><li><p>Stakeholder Management</p></li></ul></li></ul><p></p></section>

JOB OBJECTIVE: The IT Support Engineer is responsible for delivering reliable, responsive, and high-quality end-user IT support across offices and plant locations. Operating at L1/L2 level, the role covers the full incident lifecycle from first-call logging through diagnosis, resolution, and closure, and encompasses desktop/endpoint management, identity and access, and IT asset management. The Engineer ensures users can always work productively and securely, while contributing to continual service improvement through documentation, knowledge sharing, and proactive identification of recurring issues.<br>KEY ACCOUNTABILITIES:End-User Support (L1/L2) Serve as the first point of contact for all IT support requests via phone, email, walk-in, and the ITSM portal (Service Now) Log, classify, and prioritise incidents and service requests in accordance with SLA tiers Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, printers, and peripherals Escalate unresolved incidents to L3/specialist teams with full documentation and troubleshooting history Manage and track all assigned tickets to closure, ensuring proactive user communication throughout First Call Resolution (FCR) rate >= 70%% of incidents resolved within SLAAverage ticket resolution time User satisfaction (CSAT) score Desktop & Endpoint Management Set up, configure, and deploy desktops, laptops, and mobile devices (Windows 10/11, i OS, Android) Manage endpoint provisioning and decommissioning following IT asset lifecycle procedures Install, configure, and update operating systems, business applications, and security patches Maintain compliance with endpoint security policies including antivirus, encryption, and patch management Support the full Microsoft 365 suite (Outlook,Teams, Share Point, One Drive) for all end users% of endpoints patch-compliant% of deployments completed on schedule Endpoint uptime rate Identity & Access Management Manage user accounts, groups, and permissions in Active Directory and Azure ADProvision and deprovision user access across business systems per approved access request workflow Perform periodic access reviews and enforce least-privilege principles Support MFA enrolment and troubleshooting for all users Access provisioning turnaround time% of deprovisioning completed within 24hrs of offboarding Zero unauthorised access incidents Network & Connectivity Support Troubleshoot LAN/WAN connectivity, VPN, and Wi-Fi issues at L1/L2 level Coordinate with the network/infrastructure team for escalated connectivity incidents Support meeting room AV/VC setups (Teams Rooms, projectors, video conferencing) Assist with basic network port activation and cable patching in coordination with the infrastructure team% of network incidents resolved at L1/L2MTTR for connectivity incidents Incident & Change Management Follow ITIL-aligned incident management processes and contribute to root cause identification Participate in the change advisory process by testing and validating changes in the end-user environment Document all incidents, workarounds, and resolutions accurately in the ITSM system Support major incident (P1/P2) communication and coordination as required% of incidents with complete resolution documentation% of changes tested and validated on schedule Reduction in repeat incidents IT Asset Management Maintain accurate records of all IT assets (hardware and software) in the CMDB/asset register Conduct periodic physical verification of IT assets across office and plant locations Flag assets approaching end-of-life and recommend refresh/replacement in a timely manner Asset register accuracy >= 98%% of EOL assets actioned on time IT Documentation &Knowledge Management Create and maintain knowledge base articles, FAQs, and how-to guides for common issues Document SOPs for recurring support processes to reduce resolution time and enable self-service Contribute to onboarding materials for new users covering IT tools and systems Number of KB articles published per quarter Self-service resolution rate via KBPolicies, Compliance & HSEAdhere to all IT security policies, data protection guidelines, and acceptable use policies Support IT audit activities by providing accurate documentation and evidence as required Comply with company HSE policies and report any safety incidents or near misses promptly Ensure legal and regulatory compliance in areas relevant to IT service delivery Zero policy violations Audit readiness score HSE compliance rate<br>JOB REQUIREMENTS: A. Minimum Qualifications:• Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent• Diploma holders with strong hands-on experience may be considered B. Certifications:• ITIL Foundation - Essential• Comp TIA A+ or Microsoft Certified: Modern Desktop Administrator Associate - Essential (or equivalent experience)• Microsoft 365 Fundamentals (MS-900) - Preferred• Comp TIA Network+ - Preferred C. Minimum Experience:• 2 years of experience in an IT support or helpdesk role (L1/L2)• Demonstrated experience supporting Windows desktop environments and Microsoft 365• Hands-on experience with Active Directory, user account management, and endpoint configuration• Experience working within an ITSM framework (Service Now preferred)• Exposure to multi-site or industrial/operational environments is an advantage D. Competencies (Knowledge, Skills & Abilities):Windows Desktop OSProficient in Windows 10/11 deployment, troubleshooting, and management Microsoft 365Hands-on support for Outlook, Teams, Share Point, One Drive, and M365 admin portal Active Directory & Azure ADUser/group management, GPO basics, conditional access, MFAITSM Tools Manage Engine or equivalent - ticket lifecycle, SLA management, CMDBEndpoint Management Microsoft Intune for device provisioning, patching, and policy enforcement Networking Fundamentals TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting at L1/L2Hardware Support Desktops, laptops, printers, peripherals - diagnosis, repair, and replacement IT Security Awareness Endpoint hardening, antivirus, patch compliance, phishing awareness Remote Support Tools Proficient with remote desktop and screen-sharing support tools