Sales Rep. Jobs - Sharjah UAE

<p><strong>1.</strong> <strong>Scope of the role</strong></p><p>The Talent Acquisition Specialist will be responsible for complete end to end recruitment, onboarding and mobilization.</p><p><strong>2.</strong> <strong>Job Profile</strong></p><p>· Managing complete recruitment cycle</p><p>· Coordinate and schedule interviews with candidates and hiring managers.</p><p>· Maintain candidate database and update candidate profiles.</p><p>· Assist in creating job postings and advertising job openings.</p><p>· Conduct reference checks and background screenings.</p><p>· Assist in negotiating job offers and preparing employment contracts.</p><p>· Provide administrative support to the recruitment team.</p><p>· Maintain confidentiality of candidate information and adhere to data protection regulations.</p><p>· Stay updated with recruitment trends and best practices.</p><p>· Assist in organizing recruitment events and career fairs.</p><p><strong>3.</strong> <strong>Key deliverables</strong></p><p>· Manager complete recruitment cycle in timely manner, start from manpower requisition to closure</p><p>· P Recruitment tracking sheet report update and report daily, weekly, monthly and annually.</p><p>· Proper documentation checklist for joining and onboarding.</p><p>· HR Team coordination and communication for recruitment progress.</p><p><strong>4.</strong> <strong>The right person</strong></p><p>· MBA degree in human resources, business administration, or a related field.</p><p>· Prior experience in recruitment or HR assistant role preferred.</p><p>· Excellent communication and interpersonal skills.</p><p>· Strong attention to detail and organizational skills.</p><p>· Ability to work independently and as part of a team.</p><p>· Proficient in using applicant tracking systems and other HR software.</p><p>· Familiarity with employment laws and regulations.</p><p>· Ability to handle confidential and sensitive information.</p><p>· Flexible and adaptable to changing priorities and deadlines.</p><p>· Strong problem-solving and decision-making skills.</p><p><strong>Desired Candidate Profile</strong></p><p>Candidates with excellent track record on sourcing high competent candidates for Sales department and Manufacturing Industry preferred.</p>

<ol><li><p>Gather and analyze customer requirements for UAE e-Invoicing implementation.</p></li><li><p>Conduct requirement workshops with Finance, Tax, ERP, IT, and business teams.</p></li><li><p>Understand existing invoicing processes and prepare <strong>As-Is / To-Be process flows</strong>.</p></li><li><p>Perform field mapping between customer ERP systems and UAE PINT-AE e-Invoicing requirements.</p></li><li><p>Prepare Business Requirement Documents (BRD), functional specifications, process flows, and mapping documents.</p></li><li><p>Coordinate with developers and integration teams for API/ERP implementation.</p></li><li><p>Support ERP integrations including SAP, Oracle, Microsoft Dynamics, Odoo, Zoho, QuickBooks, and other systems.</p></li><li><p>Validate invoice and credit note data against UAE MoF/FTA and Peppol requirements.</p></li><li><p>Prepare SIT/UAT test scenarios, coordinate testing, track defects, and obtain customer sign-off.</p></li><li><p>Manage requirement clarifications, change requests, issues, and implementation dependencies.</p></li><li><p>Conduct customer demonstrations, user training, and solution walkthroughs.</p></li><li><p>Support production onboarding, go-live, and post-go-live stabilization.</p></li><li><p>Work closely with Project/Delivery Managers to ensure projects are completed within agreed timelines.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>2+ years of experience as a <strong>Business Analyst / Functional Consultant</strong>, preferably in ERP, Finance, Tax, or e-Invoicing projects.</p></li><li><p>Good understanding of <strong>Sales Invoice, Purchase Invoice, Credit Note, VAT, TRN, and accounting processes</strong>.</p></li><li><p>Experience in ERP implementation or integration projects.</p></li><li><p>Knowledge of APIs, JSON/XML, Excel-based data mapping, and system integrations.</p></li><li><p>Understanding of <strong>UAE e-Invoicing, Peppol, PINT-AE, MoF/FTA requirements</strong> is highly preferred.</p></li><li><p>Experience preparing BRD, functional specifications, process flows, field mapping, and test cases.</p></li><li><p>Strong customer communication, requirement gathering, analytical, and documentation skills.</p></li><li><p>Ability to manage multiple customer implementations and coordinate with technical teams.</p></li><li><p>UAE experience and knowledge of UAE VAT/e-Invoicing regulations will be an advantage.</p></li></ol>

<p><strong>This position is limited for 3 months with the option of extension. </strong></p><p><strong>We are not providing Visa sponsorship. </strong></p><br><p>SDM is the main interface between our customers and KTC organisation. SDM 'owns' their support contract commercially, operationally and contractually. SDM at Kapsch OPS plays crucial role in driving service delivery excellence and make sure services are delivered effectively in or above expected quality and our customers are satisfied with level of services delivered by KTC and our suppliers</p><p><br></p><p>Best performes are transparent and have hands-on attitude (they review incident reports, contribute to root cause analysis not only forward them to the customer, they are able to understand technical problems and can contribute) What doesn´t work: passive attitude (it´s necessary to reach out to the customer proactively, ensure the correct planning etc.), not understanding that "the customer is always right", not looking beyond your typical scope</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li><p>Drive, manage and control performance and improvements in service delivery towards a customer;</p></li><li><p>Help and supervise internal support units and external service suppliers in achieving SLAs and KPIs required by contracts;</p></li><li><p>Lead and coach cross-functional teams in application of process improvements, project and change management industry standards and best practices;</p></li><li><p>Manage and maintain customer interactions on a regular basis – lead and participate in customer meetings, monitor performance reports and communications, provide responses to customer requests, etc.;</p></li><li><p>Interface with other cross-functional units such as governance, finance, sales and application centers providing the appropriate level of management and collaboration activities in order to achieve business goals;</p></li><li><p>Articulate the objectives of an assigned customer delivery project as they apply to the fulfillment of organization and individual objectives.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>ITIL Certification</p></li><li><p>Fluent in english</p></li><li><p>Arabic is advantage</p></li><li><p>Knowlege of IT Systems and infrastructure</p></li><li><p>Experience with governmental work is a plus</p></li></ul><br>

<h2>Job Overview</h2><p><strong>Profix Group – Al Muhtaref Accounting &amp; Bookkeeping</strong> is seeking a detail-oriented <strong>Accounts Data Entry Assistant</strong> to join our team in <strong>Sharjah Industrial Area 3</strong>. The ideal candidate will support the accounting department by accurately entering financial data, maintaining organized records, and assisting with day-to-day bookkeeping and administrative tasks.</p><h2>Key Responsibilities</h2><ul><li>Enter sales, purchase, and expense transactions into Microsoft Excel.</li><li>Maintain accurate daily bookkeeping records.</li><li>Organize and file invoices, receipts, and supporting financial documents.</li><li>Prepare VAT and Corporate Tax working files.</li><li>Reconcile bank transactions using Excel.</li><li>Update and maintain customer and supplier records.</li><li>Ensure proper filing and documentation of accounting records.</li><li>Support accountants with bookkeeping and general administrative tasks.</li></ul><h2>Requirements</h2><ul><li>Basic knowledge of accounting principles.</li><li>Proficiency in Microsoft Excel.</li><li>Good English communication skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to work effectively as part of a team.</li><li>Fast learner with a willingness to develop new skills.</li></ul>

<p>We are seeking a professional, organized, and proactive <strong>Secretary cum Receptionist</strong> to join our team. The ideal candidate will be responsible for managing front office operations, providing administrative support, handling customer inquiries, and preparing quotations. Candidates with experience in engineering companies or a technical background will be given preference.</p><br><p>Key Responsibilities</p><ul><li><p>Greet and assist visitors, clients, and suppliers in a professional manner.</p></li><li><p>Answer, screen, and direct incoming phone calls and emails.</p></li><li><p>Manage incoming and outgoing correspondence.</p></li><li><p>Prepare, review, and follow up on customer quotations and proposals.</p></li><li><p>Coordinate with the sales and engineering teams to obtain technical and pricing information for quotations.</p></li><li><p>Maintain customer records, files, and office documentation.</p></li><li><p>Schedule appointments, meetings, and maintain calendars.</p></li><li><p>Prepare reports, letters, and other business documents.</p></li><li><p>Handle office supplies, filing, and general administrative tasks.</p></li><li><p>Support management with day-to-day office operations.</p></li><li><p>Maintain confidentiality of company information.</p><br></li></ul><p>Requirements</p><br><ul><li><p>Bachelor's degree or Diploma in Business Administration, Engineering, or a related field.</p></li><li><p><strong>Engineering background or experience in an engineering company is preferred.</strong></p></li><li><p>Minimum <strong>2–3 years</strong> of experience as a Secretary, Receptionist, or Administrative Assistant.</p></li><li><p>Experience in preparing quotations, tenders, and commercial documents.</p></li><li><p>Proficiency in Microsoft Office (Word, Excel, Outlook).</p></li><li><p>Excellent verbal and written communication skills in English. Knowledge of Arabic is an advantage.</p></li><li><p>Strong organizational, multitasking, and time management skills.</p></li><li><p>Professional appearance and customer-focused attitude.</p></li><li><p>Experience with ERP or accounting software is an added advantage.</p><br></li><li><p><strong>Employment Type:</strong> Full-time</p></li></ul><p>Interested candidates are invited to submit their CV along with their expected salary and notice period.</p><p><strong>Desired Candidate Profile</strong></p><p>Preferred Skills</p><br><ul><li><p>Knowledge of engineering products, technical terminology, or project documentation.</p></li><li><p>Ability to interpret technical information for quotation preparation.</p></li><li><p>Strong attention to detail and accuracy.</p></li><li><p>Ability to work independently and as part of a team.</p></li></ul><p>Benefits</p><ul><li><p>Competitive salary (based on experience).</p></li><li><p>Career growth opportunities.</p></li><li><p>Supportive and professional work environment.</p></li></ul>

<ul><li><p><strong>Customer Appointment Generation:</strong></p><ul><li><p>Generate high-quality appointments for Sales and Aftersales functions.</p></li><li><p>Ensure the quality and professionalism of appointments and calls are maintained.</p></li><li><p>Meet and exceed qualitative and revenue-generating KPIs.</p></li></ul><p><strong>Customer Retention & Satisfaction:</strong></p><ul><li><p>Build a rapport with customers to increase customer retention and lifetime value.</p></li><li><p>Resolve customer queries promptly to enhance satisfaction and improve company relationships.</p></li><li><p>Follow customer connect protocols to provide a seamless experience throughout the customer journey.</p></li></ul><p><strong>Customer Communication:</strong></p><ul><li><p>Support customers via phone, email, and other channels, ensuring excellent customer service.</p></li><li><p>Apply effective communication techniques to handle transfers, call backs, holds, interruptions, and unintentional disconnects.</p></li><li><p>Use active listening and questioning skills to support productive telephone communication.</p></li><li><p>Ensure proper communication etiquette in all customer interactions.</p></li></ul><p><strong>Dealing with Challenging Situations:</strong></p><ul><li><p>Effectively manage job stress and handle difficult customers or angry callers.</p></li><li><p>Apply appropriate actions to control communications and maintain professionalism.</p></li></ul><p>Team Collaboration & Development:</p><ul><li><p>Collaborate with team leaders to identify opportunities for improvement.</p></li><li><p>Participate in weekly evaluations with the supervisor and quality team to address challenges and implement recommendations.</p></li><li><p>Display ownership of additional tasks and responsibilities as required.</p></li></ul><p><strong>Training & Compliance:</strong></p><ul><li><p>Complete assigned training on time and attend training sessions as required.</p></li><li><p>Ensure full adherence to company policies and procedures.</p></li><li><p>Display time flexibility and work within floor shift requirements.</p></li></ul><p><strong>Performance & Accountability:</strong></p><ul><li><p>Meet required SLAs and KPIs to ensure success in assigned duties.</p></li><li><p>Ensure completion of daily, weekly, and monthly performance evaluations as part of the ongoing development.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Educational Qualification&nbsp;</strong></p><ul><li><p>Bachelor’s Degree or equivalent in a related field</p></li></ul><p><strong>Work Experience&nbsp;</strong></p><ul><li><p>A maximum of 1 year of customer service experience in a contact centre environment.</p></li></ul><p><strong>Competencies&nbsp;</strong></p><ul><li><p>Dual language proficiency (spoken and written).</p></li><li><p>Excellent communication skills, both written and spoken.</p></li><li><p>Advanced proficiency with Microsoft Office.</p></li><li><p>Ability to handle stressful situations and maintain a positive attitude.</p></li><li><p>Strong teamwork, problem-solving, and interpersonal skills.</p></li><li><p>Ability to multitask and manage time effectively.</p></li></ul><p><strong>Languages&nbsp;</strong></p><ul><li><p>English, Arabic is required</p></li></ul><p><br></p></li></ul>

<p>We are looking for a skilled Full-Stack ERP Developer to join our team on a full-time basis in the UAE.</p><p>The successful candidate will contribute to the continued development and support of our in-house enterprise platform covering sales enquiries, projects, document management, production, reporting and other business processes.</p><br><p><strong>Key responsibilities:</strong></p><ul><li><p>Develop and enhance ERP modules from frontend to database</p></li><li><p>Translate departmental requirements into practical software solutions</p></li><li><p>Build complex forms, master/detail screens, workflows and reports</p></li><li><p>Develop and maintain secure APIs and system integrations</p></li><li><p>Optimize application and SQL Server performance</p></li><li><p>Implement role-based access, approvals and audit trails</p></li><li><p>Troubleshoot application issues and support users</p></li><li><p>Manage testing, version control and controlled deployments</p></li><li><p>Maintain clear technical and user documentation</p></li><li><p>Use AI-assisted software-development tools responsibly to improve productivity</p></li></ul><br><p><strong>Required technical skills:</strong></p><ul><li><p>Angular and TypeScript</p></li><li><p>C# and ASP NET Core Web API</p></li><li><p>Microsoft SQL Server and T-SQL</p></li><li><p>Entity Framework Core</p></li><li><p>REST API development and integration</p></li><li><p>Authentication and role-based authorization</p></li><li><p>Git version control</p></li><li><p>Strong experience with data-intensive business applications and complex grids</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Experience with the following is an advantage:</strong></p><ul><li><p>DevExpress DataGrid for Angular</p></li><li><p>Infragistics Ignite UI for Angular</p></li><li><p>SignalR for real-time notifications</p></li><li><p>Hangfire Core for background and scheduled jobs</p></li><li><p>ERP, manufacturing, steel fabrication, construction or project-based systems</p></li><li><p>Reporting, Excel exports, document management and approval workflows</p></li><li><p>AI-assisted software development</p><p><br></p></li></ul><p><strong>Candidate profile:</strong></p><ul><li><p>Bachelor’s degree in Computer Science, Software Engineering, Information Systems or a related discipline</p></li><li><p>Approximately 4–7 years of relevant software-development experience</p></li><li><p>At least 3 years of recent hands-on experience with Angular, C#, ASP NET Core and SQL Server</p></li><li><p>Strong analytical, problem-solving and debugging skills</p></li><li><p>Ability to understand and improve an existing enterprise codebase</p></li><li><p>Capability to work independently and take ownership of deliverables</p></li><li><p>Good communication skills and the ability to work with non-technical departments</p></li><li><p>A structured and responsible approach when handling live company data</p><p><br></p></li></ul><p>This is not a general IT-support position. We are seeking a hands-on software developer capable of developing, maintaining and gradually taking technical ownership of an important internal ERP platform.</p>

<p>We are looking for a skilled Full-Stack ERP Developer to join our team on a full-time basis in the UAE.</p><p>The successful candidate will contribute to the continued development and support of our in-house enterprise platform covering sales enquiries, projects, document management, production, reporting and other business processes.</p><br><p><strong>Key responsibilities:</strong></p><ul><li><p>Develop and enhance ERP modules from frontend to database</p></li><li><p>Translate departmental requirements into practical software solutions</p></li><li><p>Build complex forms, master/detail screens, workflows and reports</p></li><li><p>Develop and maintain secure APIs and system integrations</p></li><li><p>Optimize application and SQL Server performance</p></li><li><p>Implement role-based access, approvals and audit trails</p></li><li><p>Troubleshoot application issues and support users</p></li><li><p>Manage testing, version control and controlled deployments</p></li><li><p>Maintain clear technical and user documentation</p></li><li><p>Use AI-assisted software-development tools responsibly to improve productivity</p></li></ul><br><p><strong>Required technical skills:</strong></p><ul><li><p>Angular and TypeScript</p></li><li><p>C# and ASP NET Core Web API</p></li><li><p>Microsoft SQL Server and T-SQL</p></li><li><p>Entity Framework Core</p></li><li><p>REST API development and integration</p></li><li><p>Authentication and role-based authorization</p></li><li><p>Git version control</p></li><li><p>Strong experience with data-intensive business applications and complex grids</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Experience with the following is an advantage:</strong></p><ul><li><p>DevExpress DataGrid for Angular</p></li><li><p>Infragistics Ignite UI for Angular</p></li><li><p>SignalR for real-time notifications</p></li><li><p>Hangfire Core for background and scheduled jobs</p></li><li><p>ERP, manufacturing, steel fabrication, construction or project-based systems</p></li><li><p>Reporting, Excel exports, document management and approval workflows</p></li><li><p>AI-assisted software development</p><p><br></p></li></ul><p><strong>Candidate profile:</strong></p><ul><li><p>Bachelor’s degree in Computer Science, Software Engineering, Information Systems or a related discipline</p></li><li><p>Approximately 4–7 years of relevant software-development experience</p></li><li><p>At least 3 years of recent hands-on experience with Angular, C#, ASP NET Core and SQL Server</p></li><li><p>Strong analytical, problem-solving and debugging skills</p></li><li><p>Ability to understand and improve an existing enterprise codebase</p></li><li><p>Capability to work independently and take ownership of deliverables</p></li><li><p>Good communication skills and the ability to work with non-technical departments</p></li><li><p>A structured and responsible approach when handling live company data</p><p><br></p></li></ul><p>This is not a general IT-support position. We are seeking a hands-on software developer capable of developing, maintaining and gradually taking technical ownership of an important internal ERP platform.</p>

<ol><li><p>Import Documentation & GRN Management</p></li></ol><ul><li><p>Maintain accurate records in Excel of all original import documents and Bills of Entry (BOE) received from the Logistics and Purchase teams.</p></li><li><p>Coordinate with Logistics to provide original import documents received from the bank, as required.</p></li><li><p>Upon receipt of GRNs from Stores, compile and verify all supporting documents, including <strong>Import Invoice, BOE, Bank Charges, GRN, and PO</strong>.</p></li><li><p>Scan and share complete import documentation with the India Finance team and maintain proper records in the Import Purchase folder.</p></li><li><p>Support the India Finance team with import GRN booking and related documentation.</p></li><li><p>Coordinate with Logistics periodically to obtain and update import shipment status and maintain the shipment tracking records.</p></li></ul><p>2. Import Payables & Overseas Payments</p><ul><li><p>Manage day-to-day import payable activities and ensure overseas supplier payments are processed within agreed timelines.</p></li><li><p>Obtain and track payment requests from the Purchase team through email.</p></li><li><p>Coordinate with Purchase and Logistics to confirm shipment ETAs and arrange payments in accordance with agreed supplier payment terms.</p></li><li><p>Upload payment documents in the DMS for review, approval, and authorization.</p></li><li><p>Process payments through the designated banking platform and share SWIFT/payment confirmation with the Purchase team.</p></li><li><p>Reconcile supplier statements and resolve invoice, payment, and documentation discrepancies.</p></li><li><p>Process import-related Debit Notes and Credit Notes as required.</p></li></ul><p>3. Local Payments & DMS Approval</p><ul><li><p>Support the India Finance team in processing local supplier payments.</p></li><li><p>Review payment vouchers and verify supporting documents, including <strong>Supplier SOA, invoices, and bank beneficiary details</strong>.</p></li><li><p>Process payment approvals through the <strong>Habib Bank online banking portal</strong> before final authorization.</p></li><li><p>Ensure all payment documentation is complete, accurate, and properly approved before processing.</p></li></ul><p>4. Supplier Coordination</p><ul><li><p>Attend and respond to local supplier calls and queries related to invoices, payments, outstanding balances, and payment status.</p></li><li><p>Coordinate with relevant internal departments to resolve supplier payment-related issues.</p></li></ul><p>5. Import Marine Insurance / Declaration</p><ul><li><p>Prepare and submit monthly import marine insurance declarations.</p></li><li><p>Maintain records for imports under applicable <strong>Incoterms, including EXW, FOB, and CFR</strong>.</p></li><li><p>Coordinate with relevant stakeholders to ensure timely and accurate declarations.</p></li></ul><p>6. Goods in Transit Accounting</p><ul><li><p>Prepare the monthly <strong>Goods in Transit (GIT)</strong> records for imported shipments at month-end.</p></li><li><p>Ensure appropriate accounting entries are recorded at month-end and reversed on the first day of the following month.</p></li></ul><p>7. Cheques & Other Payables</p><ul><li><p>Manage cheque payments related to <strong>sales cash reimbursements, rentals, and other assigned payable activities</strong>.</p></li><li><p>Maintain proper documentation and records for all cheque transactions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Strong understanding of <strong>Accounts Payable and import accounting processes</strong>.</p></li><li><p>Experience in handling import documentation, supplier payments, and reconciliations.</p></li><li><p>Good knowledge of <strong>GRN, PO, BOE, supplier SOA, Debit/Credit Notes, and payment documentation</strong>.</p></li><li><p>Familiarity with banking portals and payment processing.</p></li><li><p>Strong coordination skills with Purchase, Logistics, Stores, and Finance teams.</p></li><li><p>Good Excel and documentation skills.</p></li><li><p>High level of accuracy, attention to detail, and follow-through.</p></li></ol>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Provide color consultation and design advice to customers, project stakeholders, and industry professionals.</p></li><li><p>Assist clients in selecting appropriate color schemes, finishes, textures, and decorative solutions for residential, commercial, hospitality, and industrial projects.</p></li><li><p>Prepare color presentations, mood boards, and design proposals tailored to project requirements.</p></li><li><p>Conduct site visits to evaluate lighting conditions, architectural elements, and project needs.</p></li><li><p>Stay updated on interior design trends, color forecasting, and decorative finishing techniques.</p></li><li><p>Support sales and business development activities by providing technical and aesthetic recommendations.</p></li><li><p>Build and maintain strong relationships with architects, interior designers, consultants, contractors, and project owners.</p></li><li><p>Deliver product presentations, workshops, and design-focused customer engagements.</p></li><li><p>Collaborate with internal teams on product launches, design initiatives, and market development activities.</p></li><li><p>Maintain records of consultations, project specifications, and customer requirements.</p></li><li><p>Ensure exceptional customer service and timely follow-up on project opportunities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Interior Design, Architecture, Fine Arts, or a related field.</p></li><li><p>Professional certification in Interior Design or Color Consulting is an advantage.</p></li><li><p>5 years+ of experience in interior design, color consulting, decorative finishes or related industries.</p></li><li><p>Experience working with paint manufacturers, architectural firms, interior design consultancies, or construction-related businesses is preferred.</p></li><li><p>Strong understanding of color theory, design principles, and current interior design trends.</p></li><li><p>Knowledge of decorative finishes, coatings, textures, and related products.</p></li><li><p>Ability to create mood boards, color palettes, and design concepts.</p></li></ul><p></p></section>

<ul><li><p>Act as the primary point of contact for customers, addressing inquiries with a comprehensive understanding of products and services.</p></li><li><p>Resolve customer issues swiftly by utilizing problem-solving skills and ensuring follow-up for complete satisfaction.</p></li><li><p>Document customer interactions meticulously in the CRM system to maintain accurate records and improve service efficiency.</p></li><li><p>Educate customers on product features and benefits, enhancing their experience and encouraging brand loyalty.</p></li><li><p>Receive customers who visit the garage for vehicle repair, maintenance, inspection, or spare parts.</p></li><li><p>Understand and record customer complaints, vehicle problems, and service requirements.</p></li><li><p>Communicate clearly with customers regarding repair procedures, estimated costs, and expected completion times.</p></li><li><p>Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.</p></li><li><p>Prepare and maintain customer service/job cards.</p></li><li><p>Record vehicle details, customer information, mileage, complaints, and requested services.</p></li><li><p>Coordinate with technicians regarding vehicle inspection and repair requirements.</p></li><li><p>Follow up with technicians to obtain updates on vehicle repair progress.</p></li><li><p>Inform customers about additional repairs or parts required after inspection, subject to management/customer approval.</p></li><li><p>Coordinate vehicle delivery and collection with customers.</p></li><li><p>Prepare service quotations based on information provided by the technician or service manager.</p></li><li><p>Explain quotations and estimated repair costs to customers.</p></li><li><p>Obtain customer approval before proceeding with additional work.</p></li><li><p>Ensure approved and rejected repair items are properly recorded.</p></li><li><p>Coordinate with the purchasing/store department regarding required spare parts.</p></li><li><p>Regularly update customers regarding the status of their vehicles.</p></li><li><p>Inform customers when their vehicle is ready for collection.</p></li><li><p>Follow up with customers after service to confirm satisfaction.</p></li><li><p>Handle customer complaints professionally and report serious issues to management.</p></li><li><p>Maintain good relationships with existing and potential customers.</p></li><li><p>Maintain accurate customer records and vehicle history.</p></li><li><p>Ensure job cards are complete and properly filed.</p></li><li><p>Record customer approvals, service details, and delivery information.</p></li><li><p>Coordinate with the cashier/accountant regarding invoices and payment status.</p></li><li><p>Maintain confidentiality of customer and company information</p></li><li><p>Ensure customers receive professional and friendly service.</p></li><li><p>Respond promptly to customer concerns.</p></li><li><p>Resolve routine customer issues within company policies and authority.</p></li><li><p>Escalate unresolved complaints to the Admin, Service Manager, or Management.</p></li><li><p>Collect customer feedback and communicate suggestions for improving service quality.</p></li><li><p>Coordinate with technicians, service advisors, storekeepers, purchasing officers, cashier, and accountant.</p></li><li><p>Ensure smooth communication between customers and the workshop team.</p></li><li><p>Coordinate availability of spare parts required for customer vehicles.</p></li><li><p>Assist management in maintaining efficient workshop operations.</p></li><li><p>Maintain a professional appearance and positive attitude.</p></li><li><p>Follow company rules, policies, and procedures.</p></li><li><p>Protect company property, customer vehicles, documents, and information.</p></li><li><p>Assist in achieving customer service and sales targets.</p></li><li><p>Perform other reasonable duties assigned by management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>A minimum of a high school diploma or equivalent; additional certifications in customer service are a plus.</p></li><li><p>1-3 years of experience in a customer service role, preferably within the same field.</p></li><li><p>Proficiency in English is mandatory; knowledge of additional languages is highly valued.</p></li><li><p>Strong technical skills with experience in CRM software and other relevant tools to streamline customer interactions.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Act as the primary point of contact for customers seeking automotive parts, ensuring excellent service and prompt resolution of inquiries.</li><li>Utilize specialized software to accurately identify and source vehicle parts from inventory and suppliers based on customer needs.</li><li>Maintain an organized inventory system, tracking stock levels and managing reorders to prevent shortages and overstock situations.</li><li>Collaborate with service technicians to provide timely parts supply for repairs and maintenance, enhancing operational efficiency.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent; additional certification in automotive technology is a plus.</p></li><li><p>Minimum of 2 years of experience in automotive parts sales or a related field, showcasing familiarity with parts and tools.</p></li><li><p>Proficient in automotive parts software and inventory management systems, ensuring seamless operations.</p></li><li><p>Strong communication skills in English, Arabic </p></li></ul><p></p></section>

<p>The Quality Manager is responsible for establishing, leading, and continuously improving the Quality Assurance and Quality Control functions across the manufacturing operation. This role ensures that all products meet defined quality standards, customer specifications, and regulatory requirements while driving a culture of continuous improvement, waste reduction, and operational excellence. The ideal candidate brings deep expertise in fabrics, stitching processes, and end-to-end garment/curtain manufacturing, combined with strong analytical and problem-solving capabilities. Reports to: Head of Operations Responsibilities: 1. Quality Management & Compliance • Develop, implement, and maintain the Quality Management System aligned with ISO:9001 standards & customer specific regulations • Ensure compliance with internal quality benchmarks and customer specifications • Lead internal and external audits, ensuring corrective actions are effectively implemented • Establish and monitor quality KPIs (defect rates, rework, returns, etc.) 2. Quality Assurance (QA) & Quality Control (QC) • Define and implement QA/QC processes across all production stages (cutting, stitching, finishing, packing) • Introducing in-line and end-line inspection standards to minimize defects • Ensure fabric inspection protocols are robust and adhered to • Standardize quality checkpoints for made-to-measure products 3. Fabric & Stitching Expertise • Lead fabric quality evaluation (shrinkage, colour fastness, defects, durability) • Ensure correct handling and usage of various fabric types (blackout, sheer, lined, etc.) • Define stitching standards (seam strength, stitch density, finishing quality) • Work closely with production teams to resolve technical quality issues 4. Root Cause Analysis & Continuous Improvement • Lead RCCA (Root Cause & Corrective Action) processes for defects, complaints, and non-conformances • Implement structured problem-solving tools (5 Why, Fishbone, Pareto analysis) • Drive permanent corrective actions to prevent recurrence • Analyses defect trends and implement preventive measures – to be presented monthly to Operations Head 5. Lean Manufacturing & 5S • Drive Lean Manufacturing initiatives to reduce waste, improve flow, and enhance efficiency • Implement and sustain 5S practices across production areas • Identify and eliminate non-value-added activities • Collaborate with operations to improve lead times and productivity 6. Team Leadership & Training • Lead and develop the QA/QC team across departments • Conduct regular training on quality standards, stitching techniques, and defect prevention • Build a strong quality culture across the organization • Ensure accountability at all levels for product quality 7. Customer Quality & Feedback Management • Handle customer complaints and quality-related feedback • Ensure timely investigation, RCA, and corrective actions • Work closely with sales and operations to align quality expectations • Drive reduction in returns and customer claims</p><p>Minimum Educational Qualifications: • Bachelor’s degree in Textile Engineering, Industrial Engineering, or related field • Certification in Lean / Six Sigma (Green Belt or above preferred) • ISO 9001 Lead Auditor certification (advantageous) Minimum Previous Experience: • 5–10+ years of experience in quality management within garment, textile, or curtain manufacturing • Proven experience in made-to-measure or customized production environments (highly preferred) Other Skills: Strong knowledge of: • Fabric types, behaviour, and quality standards • Stitching techniques and garment construction • QA/QC systems and inspection methods Hands-on experience with: • RCCA methodologies • Lean Manufacturing & 5S • ISO 9001 Quality Management Systems Soft Skills • Strong analytical and problem-solving skills • High attention to detail • Leadership and team management capability • Ability to work in a fast-paced, high-variation production environment • Strong communication and cross-functional collaboration skills • Strong Microsoft office experience • Data analysis using ERP systems Key Performance Indicators (KPIs) • Reduction in defect rate (%) • Reduction in rework and scrap • Customer complaint rate • First-pass yield (FPY) • Audit compliance scores • On-time corrective action closure</p>

<ul><li><p>The Service Advisor plays a pivotal role in representing the brand and division to customers, maintaining customer relations to ensure an engaged Aftersales journey. This involves building and sustaining customer loyalty and retention through effective management of service delivery processes, from consultation to vehicle delivery.</p></li><li><p>As a revenue-generating position, the Service Advisor is responsible for achieving monthly revenue targets through upselling and discount management. The role demands close interaction with customers, Reception Managers, Aftersales Managers, and Workshop Teams to ensure seamless service delivery.</p></li><li><p>Success in this role is measured through Customer Service Value scores, Net Promoter Scores, and meeting financial objectives. The position requires extended hours to meet commitments and achieve optimal scores in dealer clinic activities.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Customer Relationship Management</strong></p><p><br></p><ul><li><p>Build long-term relationships with customers to ensure customer retention and loyalty.</p></li><li><p>Effectively manage customer complaints to satisfactory closure to sustain and improve Customer Service Value and Net Promoter Scores.</p></li><li><p>Ensure customers are informed about progress updates and maintain on-time delivery commitments.</p></li><li><p>Provide detailed explanations of work performed and associated costs to customers to demonstrate value addition.</p></li></ul><p><br></p><p><strong>Sales and Revenue Targets</strong></p><p><br></p><ul><li><p>Achieve financial objectives by upselling and discount control to meet monthly revenue targets.</p></li><li><p>Comply with Standard Operating Procedures, Company policies, and Distributor Programs to maintain consistency in customer experience.</p></li><li><p>Contribute to achieving budgeted service and sales revenue targets every month.</p></li><li><p>Engage with customers to consult on service requirements and ensure the vehicle is fixed right the first time.</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills To Be Successful:</strong><br><br></p><ul><li><p>Strong customer relationship and handling skills.</p></li><li><p>Technical proficiency in automotive service processes.</p></li><li><p>Familiarity with MS Office; SAP knowledge preferred.</p></li><li><p>Effective communication skills in English and basic Arabic.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>Diploma or Bachelor of Automobile/Mechanical Engineering.</p></li><li><p>3 to 5 years of experience in the automotive industry, preferably in a similar service role.</p></li><li><p>Knowledge of MS Office and SAP is preferred.</p></li><li><p>Technical proficiency is essential.</p></li><li><p>Customer handling skills and good communication abilities.</p></li><li><p>Conversant in English and basic Arabic.</p></li><li><p>Product and process knowledge.</p></li><li><p>Culturally sensitive and committed to teamwork.</p></li></ul>

<ul><li><p>Design creative graphics for digital and print media.</p></li><li><p>Create social media posts, banners, flyers, brochures, catalogues, and packaging designs.</p></li><li><p>Develop branding materials, logos, and marketing creatives.</p></li><li><p>Edit photos, videos, and motion graphics.</p></li><li><p>Prepare print-ready artwork and ensure design quality.</p></li><li><p>Collaborate with the Marketing and Sales teams on creative projects.</p></li><li><p>Maintain brand consistency across all platforms.</p></li><li><p>Manage multiple projects and meet deadlines.</p></li><li><p>Stay updated with the latest design trends and AI design tools.</p></li><li><p>Deliver high-quality, innovative designs that support business goals.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's Degree in Graphic Design, Fine Arts, Visual Communication, or a related field.</p></li><li><p>1–3 years of professional graphic design experience.</p></li><li><p>Strong portfolio showcasing creative and commercial design work.</p></li><li><p>Proficiency in <strong>Adobe Photoshop, Illustrator, InDesign, and Lightroom</strong>.</p></li><li><p>Experience with <strong>Adobe After Effects</strong> (Motion Graphics).</p></li><li><p>Experience with <strong>Adobe Premiere Pro</strong> (Video Editing).</p></li><li><p>Knowledge of <strong>Figma</strong> and <strong>Canva</strong>.</p></li><li><p>Basic knowledge of <strong>Blender</strong> or other 3D software (Preferred).</p></li><li><p>Familiarity with <strong>CorelDRAW</strong> (Preferred).</p></li><li><p>Experience with AI-powered design tools such as <strong>Adobe Firefly, Midjourney, and ChatGPT</strong> (Preferred).</p></li></ul>

<p>Position Title: Marketing Manager Employment Type: Full Time Salary AED: up to 25,000 inclusive depending on experience and qualifications Job Location: Sharjah, UAE About the Client: A UAE-based company and one of the leading manufacturing firms in the Middle East, offering a diverse range of industrial, commercial, and specialty products. Job Description: • Lead brand positioning initiatives to enhance market presence and competitive differentiation. Lead product marketing activities across the company's portfolio. • Plan and coordinate participation in exhibitions, trade shows, conferences, seminars, and industry events. Identify sponsorship opportunities that align with business objectives and brand positioning. • Collaborate with Product Development, Technical, and Sales teams to identify market opportunities and customer needs. • Develop and oversee digital marketing strategies across websites, social media platforms, email marketing, online advertising, and content marketing.</p><p>Qualifications: • Male candidate, 40 years old and below, with a minimum of 10 years of marketing experience in the paints/coatings industry. • Bachelor’s degree in Marketing, Business Administration, Chemical Engineering, Industrial Engineering, or related field. • Proven track record in delivering successful marketing campaigns with strong knowledge of digital marketing, Google Ads, web analytics, CRM, and marketing tools. • Strong understanding of the paints and coatings market, including decorative, industrial, and protective coatings, customer segments, application methods, and industry trends.</p>

<p>Position Title: Marketing Manager Employment Type: Full Time Salary AED: up to 25,000 inclusive depending on experience and qualifications Job Location: Sharjah, UAE About the Client: A UAE-based company and one of the leading manufacturing firms in the Middle East, offering a diverse range of industrial, commercial, and specialty products. Job Description: • Lead brand positioning initiatives to enhance market presence and competitive differentiation. Lead product marketing activities across the company's portfolio. • Plan and coordinate participation in exhibitions, trade shows, conferences, seminars, and industry events. Identify sponsorship opportunities that align with business objectives and brand positioning. • Collaborate with Product Development, Technical, and Sales teams to identify market opportunities and customer needs. • Develop and oversee digital marketing strategies across websites, social media platforms, email marketing, online advertising, and content marketing.</p><p>Qualifications: • Male candidate, 40 years old and below, with a minimum of 10 years of marketing experience in the paints/coatings industry. • Bachelor’s degree in Marketing, Business Administration, Chemical Engineering, Industrial Engineering, or related field. • Proven track record in delivering successful marketing campaigns with strong knowledge of digital marketing, Google Ads, web analytics, CRM, and marketing tools. • Strong understanding of the paints and coatings market, including decorative, industrial, and protective coatings, customer segments, application methods, and industry trends.</p>

<p>Position Title: Marketing Manager Employment Type: Full Time Salary AED: up to 25,000 inclusive depending on experience and qualifications Job Location: Sharjah, UAE About the Client: A UAE-based company and one of the leading manufacturing firms in the Middle East, offering a diverse range of industrial, commercial, and specialty products. Job Description: 1. Lead brand positioning initiatives to enhance market presence and competitive differentiation. Lead product marketing activities across the company's portfolio. 2. Plan and coordinate participation in exhibitions, trade shows, conferences, seminars, and industry events. Identify sponsorship opportunities that align with business objectives and brand positioning. 3. Collaborate with Product Development, Technical, and Sales teams to identify market opportunities and customer needs. 4. Develop and oversee digital marketing strategies across websites, social media platforms, email marketing, online advertising, and content marketing.</p><p>Qualifications: 1. Male candidate, 40 years old and below, with a minimum of 10 years of marketing experience in the paints/coatings industry. 2. Bachelor’s degree in Marketing, Business Administration, Chemical Engineering, Industrial Engineering, or related field. 3. Proven track record in delivering successful marketing campaigns with strong knowledge of digital marketing, Google Ads, web analytics, CRM, and marketing tools. 4. Strong understanding of the paints and coatings market, including decorative, industrial, and protective coatings, customer segments, application methods, and industry trends.</p>

<p>Position Title: Marketing Manager Employment Type: Full Time Salary AED: up to 25,000 inclusive depending on experience and qualifications Job Location: Sharjah, UAE About the Client: A UAE-based company and one of the leading manufacturing firms in the Middle East, offering a diverse range of industrial, commercial, and specialty products. Job Description: 1. Lead brand positioning initiatives to enhance market presence and competitive differentiation. Lead product marketing activities across the company's portfolio. 2. Plan and coordinate participation in exhibitions, trade shows, conferences, seminars, and industry events. Identify sponsorship opportunities that align with business objectives and brand positioning. 3. Collaborate with Product Development, Technical, and Sales teams to identify market opportunities and customer needs. 4. Develop and oversee digital marketing strategies across websites, social media platforms, email marketing, online advertising, and content marketing.</p><p>Qualifications: 1. Male candidate, 40 years old and below, with a minimum of 10 years of marketing experience in the paints/coatings industry. 2. Bachelor’s degree in Marketing, Business Administration, Chemical Engineering, Industrial Engineering, or related field. 3. Proven track record in delivering successful marketing campaigns with strong knowledge of digital marketing, Google Ads, web analytics, CRM, and marketing tools. 4. Strong understanding of the paints and coatings market, including decorative, industrial, and protective coatings, customer segments, application methods, and industry trends.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Create and manage content for Instagram, Facebook, TikTok, LinkedIn, YouTube, and other social media platforms.</p></li><li><p>Plan and execute social media marketing campaigns to increase brand awareness and sales.</p></li><li><p>Capture high-quality photos and videos of products and events.</p></li><li><p>Edit photos, reels, and promotional videos for social media.</p></li><li><p>Design engaging graphics using Adobe Photoshop, Illustrator, Canva, or similar software.</p></li><li><p>Write attractive captions, hashtags, and marketing content.</p></li><li><p>Manage paid advertising campaigns on Meta (Facebook &amp; Instagram), Google, and TikTok.</p></li><li><p>Monitor social media performance and prepare monthly reports.</p></li><li><p>Respond to customer inquiries and messages on social media platforms.</p></li><li><p>Stay updated with the latest social media trends and digital marketing strategies.</p></li><li><p>Coordinate with the sales and marketing team to promote new products and campaigns.</p></li><li><p>Maintain a consistent brand image across all digital platforms</p><br><ul><li><p>Bachelor's Degree or Diploma in Marketing, Digital Marketing, Business, Mass Communication, Graphic Design, or a related field.</p></li><li><p>2–5 years of experience in Social Media Marketing or Digital Marketing.</p></li><li><p>Strong knowledge of Meta Ads, Google Ads, SEO, and social media marketing.</p></li><li><p>Experience with photography and videography.</p></li><li><p>Proficiency in Canva, Adobe Photoshop, Illustrator, Premiere Pro, CapCut, or similar editing software.</p></li><li><p>Excellent communication and copywriting skills.</p></li><li><p>Creative mindset with strong attention to detail.</p></li><li><p>Ability to work independently and meet deadlines.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>SEO and website content management.</p></li><li><p>Product photography and promotional video production.</p></li><li><p>Knowledge of influencer marketing.</p></li><li><p>Basic graphic design and branding.</p></li><li><p>Experience using AI tools for content creation is an advantage.</p></li></ul><p></p></section>