Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 10 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.
- Is responsible for answering all telephone calls and prioritizing said calls.
- Must have very good telephone etiquettes.
- Is directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
- Should have good knowledge of room service menu's and ongoing promotions in other F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Is knowledgeable of all services, facilities and products offered by the hotel.
- Considers the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- Displays excellent conversation skills and selling techniques at all times.
- Pays attention to guest orders, and know the menu thoroughly.
- Writes down all information’s clearly. Highlight special requests.
- Communicates with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Informs the guest of approximate delivery time according to time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent, up by this time, calls the guest to apologies and re-evaluate the delivery time.
- Ensures correct posting in POS system for communication to the service and kitchen department.
- Is able to perform all duties and tasks per the tasks required at the outlet.
- Assists the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinates with Room Service Waiter/ Waitress, Supervisor & Minibar Attendant.
- Reports positive and constructive guest feedback to the manager.
- Promptly handles guest queries, complaints and all issues in a professional manner.
- Has the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensures proper handover is given to the next shift.
- Reports cleanliness and maintenance issues to the immediate supervisor.
- Assists in carrying out scheduled inventories of products and operating equipment
- Ensures that the place of work and surrounding area is kept clean and organized at all times.
- Ensures proper appearance and grooming while on duty.
- Performs any other assigned reasonable duties and responsibilities as assigned.
- Excellent communication skills in English, both written and verbal
- Excellent telephone etiquette
- Previous experience in the role is a must
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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