• Deal with the organization's telephonic conversations with utmost diligence and punctuality.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Take the initiative to build fruitful connections through fluent and engaging communication.
• Back up all the call history details by effectively utilizing the company's call center database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Prior exposure to working in a call center or customer service support profile.
• Good command of verbal communication skills to intrigue the listener and provide accurate information.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Ready to adapt and elevate existing skills based on improvement feedback.