• Monitor and evaluate customer service interactions to identify areas for improvement and implement strategies to enhance customer satisfaction.
• Manage the day-to-day operations of the customer service department, including staffing, scheduling, and workload distribution.
• Monitor customer service performance through metrics and analytics, implementing corrective actions and process improvements as needed.
• Resolve escalated customer issues and complaints, demonstrating empathy, effective communication, and problem-solving skills.

Skills

• Outstanding communication and interpersonal skills are essential, with the ability to engage effectively with customers, team members, and stakeholders across all organizational levels.
• We require evidence of achieving and exceeding customer satisfaction goals through the implementation of successful customer service strategies and initiatives.
• The successful candidate should have a proven track record of achieving and surpassing customer satisfaction goals by implementing effective customer service strategies and initiatives.
• The successful candidate should have a proven track record of achieving and surpassing customer satisfaction goals by implementing effective customer service strategies and initiatives.