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<span>We are the Intelligent Internet Platform.<br> We connect People, Places, and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, delivering Visibility, Control, and Security through expereoOne.<br> Expereo believes in the power of Internet connectivity.<br> As the world's largest provider of managed internet, SD‑WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business’ productivity with flexible and optimal Internet performance.<br> As a trusted partner of Fortune 500 enterprises, our continued success depends on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.<br> About the role The Supplier Relations Manager is a member of the MEA, India & Pakistan Supplier Relations team, reporting to the Team Lead, Supplier Relations who is based in the Dubai office.<br> You’ll be the driving force that will take our local supplier partner relationships, who are enabling Internet and Cloud services, forward and tell our story far and wide.<br> You’ll make sure that all our connectivity service options guarantee an amazing customer experience along their entire journey and supports their businesses today, tomorrow and into the future.<br> You will work with a passionate and professional team of supplier management representatives in the Middle East Africa India region.<br> As the Supplier Relations Management team, it is your shared objective to find, develop and manage first in class local partner relationships that can deliver a unique commercial and operational customer experience.<br> Ultimately your contribution will drive growth for Expereo being the visionary partner for our customers.<br> Establish and develop relationships and service level agreements with ISPs, Carriers and Telecom and Equipment organizations within your nominated countries and region.<br> Become the “go to” expert for Expereo’s Internet services in your countries of responsibility.<br> Consistently assess Expereo’s cost profile with its local providers and identify initiatives which will result in cost savings Responsible for quality checks, pricing negotiation and coordination with the Sales and Service Delivery team Prepare supplier partner communication plans and contracting options, by negotiating and regularly reviewing terms and conditions with the supplier Work closely with Expereo’s internal teams to execute negotiation strategies that include most favorable options for pricing, process, service, and quality Own supplier relationship management and ensure supplier development Initiate day-to-day follow up with suppliers Regularly review the operational and commercial performance of the carriers/providers, initiate improvements and change carrier/provider preferences where required Keep track of new developments in the region, in terms of available service technologies, pricing, service levels, and regulatory environment Act as an interface between Expereo and supplier partners within the designated region and support operational escalations Ensure that the Supplier Partners, products, services, pricing and relevant related details are properly administrated in the Expereo Systems.<br> Bachelor's degree or higher educational level Candidates with up to 2 years of experience in Supplier Relations are preferred.<br> We also welcome applications from fresh graduates who are eager to learn, develop their skills, and build a long-term career in this field.<br> Customer focused and strong communication skills; enjoys building and maintaining relationships Exceptional communication skills Good negotiation skills Thrives in a fast paced and dynamic working environment Accurate and well organized, persistent, quality and result driven</span> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.<br><br><p><b>What you will do</b></p><br><br><ul><li>Train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.</li><li>You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.</li><li>Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.</li><li>You will attend regular operational meetings to ensure effective coordination and partnership between departments.</li><li>Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.</li><li>Work collaboratively and professionally with co-workers and supervisors.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li>1-2 years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping.</li><li>College degree preferably specializing in hotel management or equivalent experience is required.</li><li>Strong communication skills.</li><li>Effective problem-solver and efficiency skills.</li><li>Proficiency in English language.</li></ul><br><p><b>What we offer</b></p><br><br><ul><li>Work Authorization. </li><li>Competitive tax-free salary and service charge. </li><li>Live out allowance or studio in staff accommodation</li><li>Medical and life insurance. </li><li>Paid annual leave and public holidays.</li><li>Annual flight allowance to home country.</li><li>Worldwide Complimentary Room Nights with Four Seasons.</li><li>Growth & Development opportunities</li><li>Career opportunities and international transfer. </li><li>And more... </li></ul><br><br><br><br><br> </div>
<p>A well-established entity is seeking an experienced Event Manager to lead the planning and execution of an upcoming Musical Festival. The ideal candidate must hold a Project Management certification (PMP or equivalent) and possess a proven track record of delivering classical music or performing arts events. This role combines structured project management with hands-on event delivery, with primary responsibility for leading the project and coordinating cross-functional internal teams.
Key Responsibilities:
• Lead end-to-end musical festival delivery using established project management methodologies.
• Develop and manage project plans, timelines, milestones, and risk registers for the events team.
• Ensure overall musical festival delivery remains strictly within scope, budget, and timelines.
• Develop progress tracking dashboards, follow up diligently with the team, and draft regular project reports.
• Oversee festival production, rehearsals, and live performances on-site. Coordinate on-site event execution to ensure high-quality delivery and manage real-time operational challenges to guarantee seamless continuity.
• Lead the project across cross-functional internal teams, including Technical (production, acoustics, staging), Logistics (transportation, equipment, scheduling), Operations (venue and crowd management), Administration (permits and compliance), and Hospitality (artist and guest services).
• Coordinate team activities, track deliverables, and ensure alignment across all functions without direct line management responsibility.
• Facilitate open communication and collaboration across all internal business pillars.
• Hold full responsibility for artist and touring musician management throughout the entire project lifecycle.
• Manage relationships with artists, orchestras, conductors, agents, and touring parties.
• Plan and oversee complex artist logistics, including travel, accommodation, visas, rehearsals, and performance schedules.
• Ensure full delivery of technical and hospitality riders in strict compliance with classical music standards.
• Act as the primary coordination point for all artist-related requirements across internal teams.
• Develop and track project budgets while ensuring strict cost control and processing timely payments.
• Manage contracts with artists, vendors, and partners, ensuring absolute compliance with financial and contractual obligations.
• Coordinate with internal stakeholders, sponsors, and partners to provide regular project updates and ensure alignment on deliverables.</p><p>To be considered for this role, you need to meet the following criteria:
• Bachelor’s degree in Event Management, Production, Performing Arts, or a related field. A master’s degree or relevant certification is a plus.
• Project Management Certification (PMP or equivalent) is strictly required.
• 5–8 years of experience in project and event management, preferably specifically within musical festivals or performing arts festivals.
• Proven experience coordinating cross-functional teams, handling complex artist and touring management logistics, and managing large-scale budgets and vendor contracts.
• Strong project leadership and cross-functional coordination within a non-line management framework.
• Event delivery expertise in high-pressure, live performance environments. Specialized artist and touring management expertise within the classical music industry.
• Excellent financial acumen, contract negotiation skills, and problem-solving abilities under pressure.
Work Location:
• Abu Dhabi
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office.</p>
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<p><b>Manager, Customer Success</b></p><br><p>SailPoint is the leading, AI-driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customer's demand.</p><br><p>We are proud of our team and the culture we have built which has led to our employees voting us “best places to work” – 15 years in a row.</p><br><p><b>The Role</b></p><br><p>The SailPoint Customer Success team champions helping our customers get maximum value out of their Identity Security investments. We ensure our customers achieve rapid time-to-value, helping our business secure long-term loyalty and maximize lifetime value</p><br><p>As the Manager, Customer Success, you will lead, scale, and inspire a regional team of Customer Success Managers (CSMs). You are directly accountable for regional customer retention, satisfaction, and the operational excellence of your team. This role is a critical link between SailPoint’s cross-functional departments, ensuring our team is equipped to drive program progression, secure verified customer outcomes, and optimize health metrics. This is a high-impact leadership role focused entirely on value delivery and KPI attainment, and is not a quota-carrying sales position.</p><br><p><b>To excel, the position requires a person:</b></p><br><ul><li><b>Who is</b> an empathetic, inspiring leader and coach who is committed to helping Customer Success Managers grow, succeed, and maintain high morale and camaraderie</li><li><b>Who can</b> think critically and strategically, shifting conversations from reactive issue resolution to proactive problem-solving and business outcome delivery through technology</li><li><b>Who will</b> build lasting, trust-based relationships both externally with key customer advocates and internally with cross-functional SailPoint teams</li><li><b>Who demonstrates</b> outstanding communication skills and executive presence, with the ability to foster strong credibility with both highly technical audiences and business executives</li><li><b>Who is</b> exceptionally organized and capable of prioritizing and managing a number of complex regional tasks and strategic portfolios concurrently</li></ul><p><b>Responsibilities:</b></p><br><ul><li>Drive regional Gross Retention Rate (GRR) and Net Retention Rate (NRR) by ensuring your team systematically delivers and verifies business outcomes for our customers</li><li>Coach, mentor, and upskill regional CSMs to achieve 100% target attainment across key performance metrics, managing regional capacity, onboarding, and talent retention</li><li>Serve as the regional escalation point, partnering with CSMs to architect action plans for at-risk accounts, ensuring swift path-to-resolution on critical field issues</li><li>Own regional reporting and forecasting accuracy for account health, program progression, customer sentiment, and risk indicators to drive executive visibility</li><li>Cultivate strategic relationships with executive stakeholders within key accounts to accelerate their Identity Security maturity journey and secure renewal predictability</li><li>Act as a strategic conduit, translating customer objectives into actionable insights for various internal stakeholders</li></ul><p><b>The Path to Success (Milestones):</b></p><br><p><b>1-Month Milestones (The "Learning" Phase):</b></p><br><ul><li>Complete corporate onboarding and role-based GTM training to develop a solid understanding of SailPoint's identity governance solutions and business philosophy.</li><li>Conduct detailed analysis of the current status within your reporting structure, specifically evaluating People, Process, Cadence, and Structure.</li><li>Arrange introductory meetings and begin building relationships with key members of your leadership, EMEA counterparts, and supporting teams outside of your immediate structure.</li><li>Shadow customer calls and team review sessions with your CSMs to familiarize yourself with account statuses and the regional customer base.</li></ul><p><b>2-Month Milestones (The "Connecting" Phase):</b></p><br><ul><li>Solidify your 1:1 cadence and communication flows with your reporting CSM team.</li><li>Establish regular syncs with key stakeholders in Sales and Professional Services to align on strategic accounts.</li><li>Begin managing regional customer escalations and supporting team members in driving issues to resolution independently.</li><li>Partner with Talent Acquisition to identify candidates for any open roles and implement sourcing and pipeline strategies.</li></ul><p><b>3-Month Milestones (The "Contribution" Phase):</b></p><br><ul><li>Develop a comprehensive regional business plan, broken down by milestones and key actions required to attain customer health, retention, and campaign goals.</li><li>Present this strategic business plan to gain the support of your leadership and the EMEA Leadership Team.</li><li>Ensure that your team is fully aligned on the "outcome-based delivery" framework, tracking clear business outcomes in client reviews.</li><li>Take full ownership of team performance metrics, reporting weekly customer health and status updates to senior management.</li></ul><p><b>6-Month Milestones (The "Performance" Phase):</b></p><br><ul><li>Show measurable improvements in regional customer health, account retention rates, and reference-ability.</li><li>Successfully adjust and refine regional team processes, cadences, and structures to optimize operational efficiency and cross-team collaboration.</li><li>Deliver consistently against regional retention and campaign targets.</li><li>Ensure deep cross-functional collaboration is in place with the Sales and Partner teams to support compliance and governance campaigns.</li></ul><p><b>Education & Qualifications:</b></p><br><p><b>Preferred:</b></p><br><ul><li>Bachelor’s degree or global equivalent experience. (We highly value candidates who have worked their way up and proven their capability through dedication and results—the "hard yards").</li></ul><p><b>Must Haves:</b></p><br><ul><li>5 to 10 years of customer-facing experience (such as Customer Success, Account Management, or Consulting) in a SaaS or enterprise software environment.</li><li>Demonstrable experience in people leadership, mentoring, or coaching high-performing client-facing teams.</li><li>Strong customer interaction skills, including professional writing, phone skills, and outstanding executive presence.</li><li>Proven ability to communicate technical details to a non-technical audience while fostering credibility with technical teams.</li><li>Excellent problem-solving, mediation, and relationship-building skills.</li></ul><p><b>Nice to Haves:</b></p><br><ul><li>Experience or domain knowledge in Cyber Security, Identity Security, or Identity Governance and Administration (IGA).</li></ul><p><b>Travel & Logistics:</b></p><br><ul><li><b>Travel:</b> Expected business travel of approximately 10% to 25% yearly (customer visits and training/meetings at Austin, TX headquarters).</li><li><b>Logistics:</b> London Metro Area preferred. This role operates under a highly flexible/hybrid model—candidates are welcome to work from home, or enjoy the London office space as they prefer.</li></ul><p>SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We evaluate applicants using job-related, objective, and non-discriminatory criteria. Our job titles, job descriptions, and recruitment processes are intended to be gender-neutral and to support equal pay for equal work or work of equal value.</p><br><p>As a part of the total compensation package, this role may be eligible for participation in one of our performance-based cash compensation programs - the SailPoint Corporate Bonus Plan or a role-specific commission plan, along with potential eligibility for equity participation. SailPoint maintains salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. The base salary for this role will be in this range from (min-max, LOCAL CURRENCY): £62,600 - £105,492.00.</p><br><p>Additional offerings include a variety of benefits, including health, retirement, EAP, leave support, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on location, date of hire, schedule type, and the applicability of collective bargaining agreements or local statutory requirements. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.</p><br><p><span>SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We evaluate applicants using job-related, objective, and non-discriminatory criteria. Our job titles, job descriptions, and recruitment processes are intended to be gender-neutral and to support equal pay for equal work or work of equal value.</span></p><br><p><span>As a part of the total compensation package, this role may be eligible for participation in one of our performance-based cash compensation programs - the SailPoint Corporate Bonus Plan or a role-specific commission plan, along with potential eligibility for equity participation. SailPoint maintains salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. The base salary for this role will be in this range from (min-max, LOCAL CURRENCY): </span></p><br><br>£62,600 - £105,492.00<br><p><span>Additional offerings include a variety of benefits, including health, retirement, EAP, leave support, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on location, date of hire, schedule type, and the applicability of collective bargaining agreements or local statutory requirements. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.</span></p><br> </div>
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<p>Do you see yourself as the Cluster Learning & Development Manager of InterContinental Hotels Group® at Dubai Festival City? </p><br><p>As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.</p><br><p>The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. </p><br><p><strong>A little taste of your day-to-day:</strong></p><br><ul><li><strong>Guest Journey & Luxury Experience Design:</strong><ul><li>Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards.</li><li>Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences.</li><li>Partner with department heads to translate brand standards into meaningful guest interactions that elevate emotional engagement and guest loyalty.</li><li>Continuously refine the guest journey based on guest feedback, operational insights, and evolving luxury hospitality trends.</li></ul></li><li><strong>Luxury Service Culture & Standards:</strong><ul><li>Act as the hotel’s subject-matter expert on luxury service excellence, global hospitality trends, and best practices, in line with brand specific guidelines and standards.</li><li>Embed a strong culture of quality and service excellence across all departments through visible leadership and hands-on operational presence.</li><li>Support the General Manager and Heads of Department in understanding, interpreting, and embedding external Luxury Service practices (if applicable) into daily operations and leadership behaviors. This may include but not limited to; changes in Policies and Procedures, SOPs (Standard Operating Procedures), and Modalities of Service.</li><li>Ensure consistent delivery of personalized, thoughtful, and detail-oriented service aligned with the hotel’s luxury service philosophy.</li></ul></li><li><strong>Brand & Service Audits & Compliance or Other Luxury Service Certifications (if applicable):</strong><ul><li>Lead the hotel’s Brand & Service Audits & Compliance or Other Luxury Service Certifications (i.e., Forbes Travel Guide) readiness, certification, and re-certification processes.</li><li>Plan and conduct regular internal quality audits, service evaluations, and compliance reviews across all operational areas.</li><li>Organize and manage mystery guest programs to provide objective insights into service consistency and guest perception.</li><li>Monitor audit findings, identify service gaps, and ensure corrective and preventive actions are implemented and sustained.</li></ul></li><li><strong>Guest Feedback, Analytics & Performance Improvement:</strong><ul><li>Analyze Guest Love scores, Guest Satisfaction Index (GSI) results, and other guest feedback platforms to identify trends, strengths, and opportunities for improvement.</li><li>Prepare and present quality and guest experience performance reports to the Executive Committee, highlighting key drivers, risks, and focus areas.</li><li>Partner with Heads of Department to develop clear, actionable improvement plans aligned with departmental and hotel-wide metrics and goals.</li><li>Monitor progress against action plans and support departments in achieving annual guest satisfaction and quality targets.</li></ul></li><li><strong>Learning & Development Collaboration:</strong><ul><li>Work closely with the Learning & Development team to deliver luxury service training programs aligned with brand and Luxury Service Certifications and standards.</li><li>Support onboarding programs to embed quality, service excellence, and brand culture philosophy from day one.</li><li>Facilitate workshops and coaching sessions together Learning & Development team with focus on luxury service behaviors, emotional intelligence, guest engagement, and attention to detail.<br>Contribute to the development and continuous enhancement of Standard Operating Procedures (SOPs to reflect evolving luxury service expectations).</li></ul></li><li><strong>Leadership & Cross-Functional Collaboration:</strong><ul><li>Collaborate with all department heads to drive ownership and accountability for service excellence and quality outcomes.</li><li>Act as a trusted advisor to the General Manager and leadership team, balancing guest experience priorities with operational realities.</li><li>Foster a culture of continuous improvement, learning, and pride in luxury service delivery across the hotel.</li></ul></li></ul><p><strong>What we need from you:</strong></p><br><ul><li>Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li><li>Proven experience in quality management, guest experience, or hotel operations within a luxury hospitality environment.</li><li>Strong operational understanding across Rooms, Food & Beverage, Spa, Sales & Marketing, and Support Departments.</li><li>In-depth knowledge of luxury service principles and guest experience management.</li><li>Direct experience with Luxury Service Certifications (i.e., Forbes Travel Guide / Michelin Service Guide / LQA / or similar luxury benchmarking programs is highly preferred).</li></ul><p><strong>What you can expect from us:</strong></p><br><p>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.</p><br><p>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p><br><p>So, join us, and you’ll become part of our ever-growing global family.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>
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<p>Position Summary</p><p>The IT Business Development Manager is responsible for driving business growth by identifying new opportunities, acquiring clients, building strategic partnerships, and increasing revenue through the sale of IT solutions and services. The role works closely with technical, project, and delivery teams to develop customized solutions that meet client requirements while achieving the organization's sales and growth objectives.</p><p>Key Responsibilities</p><ul><li>Develop and execute business development strategies to achieve revenue and growth targets.</li><li>Identify, qualify, and pursue new business opportunities in domestic and international markets.</li><li>Generate leads through networking, referrals, digital marketing initiatives, and industry events.</li><li>Build and maintain strong relationships with prospective and existing clients.</li><li>Conduct client meetings to understand business challenges and recommend appropriate IT solutions.</li><li>Prepare proposals, presentations, project estimates, and commercial quotations.</li><li>Lead contract negotiations and successfully close new business opportunities.</li><li>Collaborate with application development, project management, and technical teams to ensure proposed solutions align with client requirements.</li><li>Coordinate project handovers to delivery teams and support successful project execution.</li><li>Manage and mentor Business Development Executives, providing guidance, performance monitoring, and coaching.</li><li>Track sales pipelines, forecasts, and business performance using CRM tools.</li><li>Monitor market trends, emerging technologies, and competitor activities to identify new opportunities.</li><li>Represent the organization at conferences, exhibitions, client meetings, and networking events.</li><li>Ensure high levels of customer satisfaction through effective relationship management and post-sales support.</li></ul><p>Required Qualifications</p><ul><li>Full Stack Developer</li><li>Bachelor's degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field.</li><li>5+ years of experience in IT business development, software sales, or technology consulting.</li><li>Proven track record of achieving or exceeding sales and revenue targets.</li><li>Strong understanding of software development, web and mobile applications, cloud solutions, and IT services.</li><li>Experience preparing proposals, RFP/RFQ responses, and commercial agreements.</li><li>Excellent communication, negotiation, presentation, and interpersonal skills.</li><li>Experience leading and developing business development or sales teams.</li><li>Proficiency with CRM platforms and Microsoft Office applications.</li></ul><p><br></p><p>Key Performance Indicators (KPIs)</p><ul><li>Revenue growth and achievement of sales targets.</li><li>Number and value of new client acquisitions.</li><li>Proposal-to-contract conversion rate.</li><li>Customer retention and satisfaction.</li><li>Sales pipeline growth and forecasting accuracy.</li><li>Team performance and business development productivity.</li><li>Strategic partnership development and expansion.</li></ul><p>Reporting To</p><p>Chief Executive Officer</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Preferred Skills</p><ul><li>Strategic planning and market analysis.</li><li>Client relationship and stakeholder management.</li><li>Solution selling and consultative sales techniques.</li><li>Leadership and team management.</li><li>Proposal development and bid management.</li><li>Financial awareness, budgeting, and revenue forecasting.</li><li>Knowledge of Agile software development methodologies.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul><p><br></p></div>
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Company Description<br><p>Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.<br>
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.<br>
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.<br>
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.</p><br><p>Please visit our website: www.turnerandtownsend.com</p><br><br>Job Description<br><p>We are seeking an experienced and detail-oriented Lead Cost Control Manager who will join our organisation in Abu Dhabi, United Arab Emirates. In this leadership role, you will oversee all cost estimation, cost control, and financial management activities for our projects. You will be responsible for developing comprehensive cost strategies, managing project budgets, and ensuring cost efficiency across all operational areas. The ideal candidate will demonstrate strong analytical skills, decisive decision-making abilities, and the ability to lead and mentor a cost management team whilst maintaining the highest standards of accuracy and professionalism. You will be expected to engage confidently with clients, consultants, and project stakeholders, presenting cost performance and commercial strategies with clarity and professional authority.</p><br><p>**Key Responsibilities:**</p><br><ul><li>Develop and manage detailed cost estimates for projects from feasibility through to tendering, ensuring accuracy and alignment with organisational standards and client requirements</li><li>Prepare comprehensive estimate reports, cost reports, procurement reports, and tender reports for clients and senior management, demonstrating detailed knowledge of project commercial controls</li><li>Present cost-related information and commercial strategies confidently to clients, other consultants, and project stakeholders, supporting strategic decision-making with clear analysis and professional recommendations</li><li>Oversee cost control processes and implement cost management strategies to optimise project profitability and minimise budget overruns, with particular focus on Real Estate and Property sector projects</li><li>Monitor project expenditures against approved budgets, manage interim payment processing, and ensure timely and accurate cost reporting with full data integrity</li><li>Analyse project costs, identify variances, and prepare comprehensive cost forecasts and commercial reports for senior management and stakeholders</li><li>Lead and mentor the cost management team, providing guidance on estimation techniques, cost control methodologies, and best practices within professional cost consultancy standards</li><li>Conduct contract cost analysis and review contractual terms to identify cost implications, commercial opportunities, and savings potential</li><li>Manage cost management software systems and maintain professional standards in all cost control documentation and reporting</li><li>Collaborate with project managers, procurement teams, and other departments to ensure cost objectives are met and organisational policies are upheld</li></ul><br>Qualifications<br><p>**Required Skills and Experience:**</p><br><ul><li>Degree in Quantity Surveying, Construction Management, Civil Engineering, or related field</li><li>Minimum 10 years' professional experience in cost estimation, cost control, or project cost management</li><li>Professional accreditation such as MRICS, AIQS, or equivalent</li><li>Expertise in cost analysis, budget forecasting, variance analysis, and financial interpretation</li><li>Advanced knowledge of cost estimation methodologies and cost control techniques</li><li>Strong leadership and team management capabilities</li><li>Excellent analytical and problem-solving skills with strong attention to detail</li></ul><p>**Preferred Skills and Experience:**</p><br><ul><li>Experience in large-scale construction or engineering project environments</li><li>Knowledge of project finance management and risk assessment in cost control</li><li>Project management certification or relevant professional credentials</li><li>Prior UAE construction industry experience</li></ul><br>Additional Information<br><p>Join our social media conversations for more information about Turner & Townsend and our exciting future projects: </p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br>
<p><em>It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. </em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. </em></p><br><br><br> </div>
Job Purpose<br><br>At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us and play a pivotal role in shaping the future of our organisation by developing and driving strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.<br><br>As Manager, HR Industrial Relations, you will lead the development and implementation of the Group's global industrial relations strategy across all business entities. Reporting directly to the Senior Vice President, HR Compensation & Benefits, you will serve as the subject matter expert for Industrial Relations, providing strategic advice to Business executives, country HR & Business leaders and guiding the wider organisation on all industrial relations matters.<br><br>You will proactively identify, assess and mitigate industrial relations risks across our global operations, partnering with key internal and external stakeholders to achieve positive business outcomes while supporting organisational objectives and maintaining constructive employee and representative relationships.<br><br>In This Role, You Will<br><br>Design, develop and deliver an over-arching industrial relations strategy for the Emirates Group to effectively manage industrial relations issues across all global entities, ensuring compliance with local labour laws, collective bargaining agreements and company policies. Develop and manage frameworks to enable collaboration & knowledge transfer in industrial relations practices across the Group, HR Business Partnership and other key stakeholders, including building capabilities in employment legislation and industrial agreements. Support the development and implementation of training programs for managers to enhance their capability in labour relations, conflict resolution and negotiation skills. Monitor labour market trends, regulatory changes, and industry developments to anticipate potential industrial relations issues and recommend proactive measures to address them. Report and present critical global industrial metrics, trends, statistics, and initiatives for senior management to mitigate risk, aid informed decision-making and strategic planning, enabling senior leaders to navigate the dynamic industrial relations landscape effectively. Collaborate with cross-functional teams to develop and implement policies and procedures that mitigate labour-related risks.<br><br>Qualification<br><br>To be successful in this role, you must meet the following requirements: <br><br>A minimum of 10 years of progressive experience in human resources management, with a focus on industrial relations in a global, multi-cultural organisation. A thorough, demonstrable understanding of labour laws, collective bargaining processes, and union dynamics across multiple jurisdictions, with experience navigating cultural differences and regulatory requirements. Proven ability to lead and influence industrial relations outcomes across diverse cultural and regulatory environments, providing expert counsel to senior leaders and serving as the recognised authority on industrial relations matters across the business. A degree in Human Resources, Industrial Relations, or a related field is preferred. <br><br>At Emirates Group, we’re committed to providing opportunities to grow and develop your career. So, if you’re looking for a challenging, dynamic and rewarding opportunity, apply today and join our team. To find out what it's like to live and work in our fast-paced, cosmopolitan home city, visit the Dubai Lifestyle section of our website www.emirates.com/careers.<br><br>Salary & benefits<br><br>This managerial role has an attractive salary paid tax free in Dubai, together with a range of excellent benefits. These include healthcare for you and your eligible dependants, a wide range of free and discounted travel options, life insurance, generous annual leave, a market leading pension scheme and contribution to school fees (subject to conditions).
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>We are looking for a passionate Brand Manager to become part of our Regional Brand team located in the Dubai talabat office. This role is pivotal in bringing to life the brand identity & vision and in building brand love for talabat across our 8 markets and amongst our employees, vendors and customers. You will help in guiding and shaping initiatives for these main stakeholders from a brand perspective. You will deep dive into our brand love audience and ensure our brand communications and activations are well catered to them. Have your passport ready, travel to our markets is certainly on the menu.<br>
<br>
<strong>What's on your plate?</strong></p><br><ul><li>Build and own a brand platform; develop a unifying creative idea and occasion-led operating system that every campaign, partnership, and channel expression is built around.</li><li>Drive brand presence on emerging and high-impact channels; establish talabat's presence on emerging and high-impact channels and develop a repeatable test-and-learn model for owned social that builds brand love and engagement beyond promotional content.</li><li>Own the regional partnership and sponsorship pipeline; proactively scan culture, score opportunities against brand identity and audience fit, and drive partnerships that build regional brand equity, not just commercial deals.</li><li>Connect brand investment to commercial outcomes; co-develop the brand-to-performance consumer journey with cross-functional teams, ensuring upper-funnel brand work is measurably linked to conversion.</li><li>Develop AI-powered brand tools and intelligence; build or commission AI-assisted systems that give markets and agencies instant access to brand guidelines, precedents, and asset governance, improving brand consistency at scale.</li><li>Champion AI as a working practice; continuously embed AI tools into team workflows to sharpen processes, manage capacity more effectively, and amplify the quality and pace of output.</li><li>Evolve how strategy reaches our markets; transform brand guidance into interactive, searchable, decision-ready tools that empower markets to execute with speed and consistency.</li><li>Prioritise for strategic impact; maintain a clear model for evaluating incoming work, ensuring the team's energy is directed toward the initiatives that move the brand forward most.</li><li>Maintain visibility across market-level brand activity; build a lightweight system for monitoring our brand across markets, enabling shared learnings and coordinated planning across the region.</li><li>Deliver across a complex, high-ambition portfolio; lead multiple long-horizon initiatives simultaneously, maintaining quality and momentum in a fast-paced, high-growth environment.</li></ul><br>Qualifications<br><ul><li>You have 8 years’ experience in brand marketing</li><li>You have experience with a number of categories and industries </li><li>You are highly creative and change excites you </li><li>You are a strong visual communicator </li><li>You use AI as a daily force multiplier — augmenting your thinking rather than replacing it, and elevating the depth and pace of your output</li><li>You are a complex problem solver who can define, assess, solve, and communicate effectively in a clear and concise fashion</li><li>You are a collaborative team player, with experience with working with teams in a matrix organization, located in the different locations while predominantly communicating virtually </li><li>You are excellent in relationship and stakeholder management </li><li>You are a persuasive and confident communicator - both written and verbal</li><li>You have worked within an agency background (desirable to have)</li><li>You are fluent in English and preferably Arabic</li></ul><br><br> </div>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.</p>
<p>Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. It has a sub-tropical, arid climate.</p>
<h4>What you will do</h4>
<p>Train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.<br>
You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.<br>
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.<br>
You will attend regular operational meetings to ensure effective coordination and partnership between departments.<br>
Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.<br>
Work collaboratively and professionally with co-workers and supervisors.</p>
<h4>What you bring</h4>
<ul>
<li>1-2 years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping.</li>
<li>College degree preferably specializing in hotel management or equivalent experience is required.</li>
<li>Strong communication skills.</li>
<li>Effective problem-solver and efficiency skills.</li>
<li>Proficiency in English language.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Work authorization.</li>
<li>Competitive tax-free salary and service charge.</li>
<li>Live out allowance or studio in staff accommodation.</li>
<li>Medical and life insurance.</li>
<li>Paid annual leave and public holidays.</li>
<li>Annual flight allowance to home country.</li>
<li>Worldwide complimentary room nights with Four Seasons.</li>
<li>Growth & development opportunities.</li>
<li>Career opportunities and international transfer.</li>
<li>And more...</li>
</ul></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.</p>
<p>Four Seasons Dubai at Jumeirah Beach includes five outlet options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates. Dubai is located on the southern shore of the Arabian Gulf and has a sub-tropical, arid climate.</p>
<h4>What you will do:</h4>
<li>Support the restaurant manager in managing daily operations.</li>
<li>Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.</li>
<li>Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.</li>
<li>Supervise and train staff to deliver outstanding service.</li>
<li>Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.</li>
<li>Oversee inventory management and cost control.</li>
<li>Ensure compliance with food safety and hygiene regulations.</li>
<li>Assist in driving sales and promoting the restaurant.</li>
<h4>What you bring:</h4>
<li>Previous working experience in Dubai or the Middle East in a similar role.</li>
<li>Proven experience in restaurant management, preferably in a Mediterranean or fine dining setting.</li>
<li>Exposure to Michelin Star restaurant is an advantage.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Knowledge of French cuisine and wine pairing.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Fluent in at least two international languages.</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks.</li>
<h4>What do we offer</h4>
<li>Work authorization</li>
<li>Competitive tax free salary</li>
<li>Live out allowance or studio in staff accommodation</li>
<li>Medical and life insurance</li>
<li>Paid annual leave</li>
<li>Paid home leave ticket</li>
<li>End of service gratuity</li>
<li>Learning & development programs</li>
<li>Career opportunities and international transfer</li>
<li>And more…</li></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.</p>
<p>Four Seasons Dubai at Jumeirah Beach includes five outlet options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates. Dubai is located on the southern shore of the Arabian Gulf and has a sub-tropical, arid climate.</p>
<h4>What you will do:</h4>
<li>Support the restaurant manager in managing daily operations.</li>
<li>Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.</li>
<li>Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.</li>
<li>Supervise and train staff to deliver outstanding service.</li>
<li>Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.</li>
<li>Oversee inventory management and cost control.</li>
<li>Ensure compliance with food safety and hygiene regulations.</li>
<li>Assist in driving sales and promoting the restaurant.</li>
<h4>What you bring:</h4>
<li>Previous working experience in Dubai or the Middle East in a similar role.</li>
<li>Proven experience in restaurant management, preferably in a Mediterranean or fine dining setting.</li>
<li>Exposure to Michelin Star restaurant is an advantage.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Knowledge of French cuisine and wine pairing.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Fluent in at least two international languages.</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks.</li>
<h4>What do we offer</h4>
<li>Work authorization</li>
<li>Competitive tax free salary</li>
<li>Live out allowance or studio in staff accommodation</li>
<li>Medical and life insurance</li>
<li>Paid annual leave</li>
<li>Paid home leave ticket</li>
<li>End of service gratuity</li>
<li>Learning & development programs</li>
<li>Career opportunities and international transfer</li>
<li>And more…</li></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.</p>
<h4>About the role</h4>
<p>As the Housekeeping Manager, you will lead a dynamic team in delivering exceptional cleanliness standards and personalized guest experiences, ensuring our prestigious property remains a sought-after destination in the region. Your expertise in budget management, team development, and innovative solutions will be essential in maintaining our commitment to world-class hospitality.</p>
<h4>What you will do</h4>
<li>Lead and manage the daily operations of the Housekeeping Department, ensuring the highest standards of cleanliness, guest satisfaction, and employee engagement.</li>
<li>Recruit, train, and develop a high-performing team of housekeeping professionals, fostering a culture of continuous improvement and excellence.</li>
<li>Oversee the department's budget, forecasting, and cost control measures to ensure financial objectives are met.</li>
<li>Implement and monitor housekeeping standards, procedures, and safety protocols in accordance with local regulations and brand guidelines.</li>
<li>Maintain strong communication and collaboration with other departments to ensure seamless guest experiences and efficient operations.</li>
<li>Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and maintenance standards.</li>
<li>Analyze guest feedback, trends, and industry developments to identify areas for improvement and implement innovative solutions to enhance guest satisfaction and operational efficiency.</li>
<h4>What you bring</h4>
<li>Minimum of 5 years of experience in a management role within the Housekeeping Department of a luxury hotel or resort.</li>
<li>Strong leadership, communication, and interpersonal skills with the ability to manage a diverse team.</li>
<li>Proven experience in budget management, forecasting, and cost control within a housekeeping department.</li>
<li>Extensive knowledge of housekeeping best practices, cleaning techniques, and safety protocols.</li>
<li>Proficient in the use of Property Management Systems and housekeeping-related software.</li>
<li>Fluent in English, both written and verbal; knowledge of additional languages is a plus.</li>
<h4>What we offer</h4>
<li>Work authorization</li>
<li>Competitive tax free salary</li>
<li>Live out allowance</li>
<li>Medical and life insurance</li>
<li>Paid annual leave</li>
<li>Yearly flight allowance to home country</li>
<li>End of service gratuity</li>
<li>Learning & Development Programs</li>
<li>Career opportunities and international transfer</li>
<li>And more...</li>
<h4>Schedule</h4>
<p>5 day per week over 48 hours</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Overview of the role:</b></p><p>BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.</p><p> </p><p>As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.</p><p> </p><p>We are seeking a highly motivated and commercially driven B2B Key Account Manager to join Al-Futtaim Electric Mobility. This role is responsible for identifying, developing, and managing strategic relationships with corporate and government fleet customers across the UAE.</p><p>The successful candidate will drive fleet sales growth by delivering tailored electric mobility solutions, building long-term partnerships, and promoting Al-Futtaim Electric Mobility's innovative product and charging ecosystem. This is an exciting opportunity to play a key role in accelerating EV adoption within the corporate and government sectors.</p><p> </p><ul><li><b>What you will do:</b></li><li>Achieve quarterly and annual fleet sales targets and revenue objectives.</li><li>Identify, qualify, and develop new business opportunities across corporate and government sectors.</li><li>Develop and execute strategic sales plans to grow fleet sales and market share.</li><li>Build, manage, and maintain strong relationships with key decision-makers and stakeholders.</li><li>Present tailored electric mobility solutions, including vehicles, charging infrastructure, and related services.</li><li>Serve as the primary point of contact for assigned key accounts.</li><li>Develop annual purchase plans and long-term partnerships with fleet customers.</li><li>Collaborate with internal stakeholders to ensure seamless delivery, onboarding, and customer support.</li><li>Monitor industry trends, competitive activity, and emerging opportunities within the EV market.</li><li>Maintain accurate customer records, pipeline management, and reporting through company systems.</li><li>Prepare sales forecasts, account plans, fleet performance reports, and business reviews.</li><li>Ensure accounts receivable are managed in accordance with company policies and guidelines.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required skills to be successful:</b></p><ul><li>Strong B2B sales and key account management capabilities.</li><li>Proven consultative selling and business development skills.</li><li>Ability to build relationships with senior decision-makers and procurement teams.</li><li>Strong commercial acumen and negotiation skills.</li><li>Excellent presentation, communication, and influencing abilities.</li><li>Knowledge of fleet management and corporate mobility solutions.</li><li>Understanding of electric vehicles, charging infrastructure, and sustainable mobility trends.</li><li>Strong pipeline management and forecasting capabilities.</li><li>Ability to identify and capitalize on new market opportunities.</li><li>Excellent organizational and stakeholder management skills.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li></ul><p> </p><p><b>About the team:</b></p><p>You will join Al-Futtaim Electric Mobility, a fast-growing business focused on shaping the future of sustainable transportation across the UAE and the wider region. The team works closely with leading EV brands, government entities, and corporate customers to deliver innovative mobility solutions. You will collaborate with Sales, Aftersales, Operations, Finance, Charging Infrastructure, and Customer Experience teams to drive business growth and customer success.</p><p> </p><p><b>What equips you for the role:</b></p><ul><li>Bachelor's Degree.</li><li>Minimum 3 years of experience in Automotive B2B (Fleet) sales, Key Account Management, or Corporate Sales.</li><li>Proven experience selling to corporate and government organizations across the UAE.</li><li>Strong existing network of fleet customers and key decision-makers within the UAE market.</li><li>Experience developing business opportunities across multiple industries and sectors.</li><li>Understanding of electric vehicles, charging solutions, and new energy technologies.</li><li>Knowledge of fleet operations, vehicle lifecycle management, and mobility solutions.</li><li>Experience using a consultative sales approach and managing complex sales cycles.</li><li>Exposure to SaaS, technology, or subscription-based solutions would be advantageous.</li><li>Good understanding of automotive aftersales services and maintenance programs for fleet customers.</li><li>Fluent English communication skills; Arabic would be an advantage.</li><li>Strong Microsoft Office skills including Excel and PowerPoint.</li></ul><p> </p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><span><span>Our client is seeking an experienced <b>Pre-Opening Operations Manager – QSR</b> to lead the successful launch and operational readiness of new
Quick Service Restaurant (QSR) outlets across Dubai and the UAE.</span></span><br></p><br><p><span><span>This role is ideal for a hands-on operations professional
with a proven track record in pre-opening projects within the QSR, fast-casual,
cloud kitchen, or multi-site restaurant sectors. The successful candidate will
be responsible for managing the entire pre-opening lifecycle, ensuring outlets
are fully operational, compliant, staffed, and ready to deliver exceptional
customer experiences from day one.</span></span><br></p><br><p><b><span><span>Key Responsibilities:</span></span></b><br></p><br><p><span><span><span>·</span></span></span><span><span>Lead
and manage end-to-end pre-opening activities for new restaurant outlets,
ensuring timely and successful launches.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Develop
and execute detailed opening plans, project timelines, and operational
readiness checklists.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Coordinate
with internal stakeholders, landlords, contractors, consultants, and government
authorities to ensure all opening requirements are met.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Oversee
licensing, permits, approvals, and regulatory compliance processes required for
outlet openings.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Manage
vendor onboarding, supplier setup, equipment procurement, and operational
infrastructure readiness.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Ensure
all operational systems, POS platforms, delivery channels, and technology
solutions are fully functional before launch.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Coordinate
recruitment activities, workforce planning, onboarding, and training programs
for new outlet teams.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Develop,
implement, and standardize operational policies, procedures, and SOPs to ensure
consistency across locations.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Collaborate
with culinary and operations teams to ensure menu readiness, product
availability, quality standards, and inventory planning.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Manage
aggregator onboarding and setup, including platforms such as Talabat,
Deliveroo, Noon Food, Careem, and other delivery channels.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Conduct
pre-opening audits, operational testing, and launch readiness assessments to
identify and resolve potential issues.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Monitor
opening budgets, timelines, risks, and project milestones while providing
regular progress updates to senior management.</span></span><br></p><br><br><span>Requirements</span><p><span><span><span>·</span></span></span><span><span>Minimum
of 8+ years of progressive experience strictly within QSR, fast-casual, cloud
kitchen, or multi-unit restaurant operations.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Proven,
verifiable experience managing multiple pre-opening projects from planning
through to successful commercial launch.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Deep
UAE/Dubai market experience is non-negotiable; candidates must possess current,
working knowledge of local municipality regulations, food safety codes, and
licensing workflows.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Exceptional
organization skills with the ability to manage complex timelines and multiple
site launches simultaneously.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Highly
articulate with the communication skills to manage landlords, contractors,
government inspectors, and executive leadership.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>A
hands-on leader who rolls up their sleeves during the high-pressure days
leading up to an opening.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Prior
experience scaling recognized regional or international QSR, fast-casual, or
cloud kitchen brands during rapid growth phases is highly desirable.</span></span><br></p><br><p><span><span><span>·</span></span></span><span><span>Tech-savvy
profile with advanced understanding of modern kitchen logistics, POS systems,
and aggregator algorithms.</span></span><br></p><br><p><b><span><span>Additional Information</span></span></b><br></p><br><p><span><span>This is a pivotal, high-impact role within a rapidly
growing F&B business. For a launch specialist, this position offers the
autonomy to build operational ecosystems from the ground up, leave a tangible
stamp on the region's food scene, and directly fuel a brand's multi-site
expansion strategy.</span></span><br></p><br><p><b><span><span>Candidates must be currently based in the UAE
and ready to attend interviews at short notice. Immediate availability or short
notice periods will be heavily prioritized.</span></span></b><br></p><br><b><span><span><span>Fluency in Spanish or French would be highly preferred</span></span></span></b><br><br><p><span><span>To view other vacancies we
have, please check our website</span></span><span><span> (</span></span><span><span>www.blackpearlconsult.com</span></span><span><span>) and
follow us on our social media accounts - </span></span><span><span>LinkedIn</span></span><span><span> / </span></span><span><span>Instagram</span></span><br></p><br><p><span><span>Follow the <u>Black Pearl channel on WhatsApp.</u></span></span><br></p><br><p><span><span>Disclaimer: Black Pearl will never ask for money or any
form of charge our candidates just to process or consider their application for
any of our available vacancies. If you happen to receive such a request from
any members of our staff or other individuals claiming to be part of Black
Pearl, please do call our office at +9712 622 55 03 or drop us a message on our
website - </span></span><span><span>www.blackpearlconsult.com</span></span><span><span>.</span></span><br></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<p>The Regional Internal Controls Manager supports the effective operation and continuous improvement of the financial control environment across their assigned region. The role ensures the consistent application of the Group’s risk and control Matrix (RACM) and provides regional oversight, monitoring, training, and operational support to in‑country finance teams.</p><br><p>The role works closely with Regional Finance Controllers, BU Controllers and Group Internal Controls to strengthen governance, remediate control gaps, monitor compliance, and support delivery of a high‑quality second line of defence within the region.</p><br><p>This role does not design Group policies but ensures their rigorous operationalisation at regional level.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Regional Control Environment</strong></p><br><ul> <li>Implementation of Group control policies and processes, ensuring clear communication and adoption at regional level.</li> <li>Coordinate the regional annual control assessment cycle, ensuring timely completion of reviews and submissions to Group Internal Controls.</li> <li>Monitor compliance with RACM and the Business Control Framework across country teams.</li> <li>Identify, track and support remediation of control deficiencies within the region</li></ul><p><strong>Governance, Controls & Audit Management</strong></p><br><ul> <li>Support internal assurance reviews across regional entities and assist in preparing follow‑up action plans. </li> <li>Work with Group Internal Audit and Head of Internal Controls on scheduling and supporting audit activity within the region. </li> <li>Assist in preparing regional finance governance reporting for presentation to Regional leadership and controllers. </li> <li>Maintain accurate regional controls documentation, ensuring standardisation across countries.</li></ul><p><strong>Finance Systems, Processes & Operational Excellence</strong></p><br><ul> <li>Provide regional input to finance system controls, including testing and monitoring of key automated controls. </li> <li>Work with country finance teams to improve control effectiveness, efficiency and documentation quality. </li> <li>Support month‑end and year‑end close controls, ensuring accurate and timely submissions in accordance with Group timelines.</li></ul><p><strong>Training, Capability building & Culture</strong></p><br><ul> <li>Deliver training to regional and in‑country finance teams on Group controls, RACM, BCF and good practice. </li> <li>Explain control expectations and support teams in embedding improved processes. </li> <li>Promote a culture of strong governance, accountability and continuous improvement across the finance community in the region.</li></ul><p><strong>LEVEL OF INFLUENCE & DECISION-MAKING AUTHORITY</strong></p><br><p>Influence is primarily exerted through subject‑matter expertise, quality of review, and ability to engage with regional finance teams to ensure conformance with Group control expectations. The role works closely with and provides recommendations but does not own Group policy or set Group‑wide control principles</p><br><p><strong>LEVEL OF INFLUENCE & DECISION-MAKING AUTHORITY</strong></p><br><p><strong>LEVEL OF INFLUENCE & DECISION-MAKING AUTHORITY</strong></p><br><br>Qualifications:<br><p><strong>Qualifications:</strong></p><br><ul> <li>Accounting qualification (ICAS, ICAEW, ACCA, CIMA, CPA) or equivalent experience</li></ul><p><strong>Knowledge, skills and experience:</strong></p><br><ul> <li>Strong experience in financial controls, internal audit, or finance operations within a multinational environment.</li> <li>Good understanding of IFRS, control frameworks and financial governance requirements.</li> <li>Ability to work across multiple countries and cultures.</li> <li>Demonstrated ability to influence stakeholders and support remediation activities.</li> <li>Practical mindset and strong organisational skills..</li></ul><p><strong>Personal attributes:</strong></p><br><ul> <li>Hands‑on approach with strong attention to detail. </li> <li>Collaborative, supportive and able to build trust with finance teams. </li> <li>Clear and confident communicator. </li> <li>Continuous improvement mindset</li></ul> </div>
<h2 class="h5">Job description</h2>
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<p><b>About the Role</b></p><p>STONEHAVEN is a construction consultancy and project management firm delivering services to clients across the Middle East. We are looking for an experienced Business Development Manager to be based full-time in Dubai, driving new business and strengthening relationships across the region's construction, real estate, and infrastructure sectors.</p><p>This is a senior, client-facing role for someone who understands the construction consultancy landscape, has an established network across the UAE and wider GCC, and can convert relationships into long-term project pipelines.</p><p><br></p><p><b>Key Responsibilities</b></p><p>• Identify, pursue, and secure new business opportunities across construction consultancy and project management services in the UAE and broader Middle East</p><p>• Build and maintain strong relationships with developers, contractors, consultants, government entities, and other key industry stakeholders</p><p>• Develop and execute a regional business development strategy aligned with Stonehaven's growth objectives</p><p>• Lead the end-to-end bid process, including identifying tenders, preparing proposals, and coordinating with technical teams on pricing and scope</p><p>• Represent Stonehaven at industry events, conferences, and client meetings to raise market visibility and generate leads</p><p>• Track market trends, upcoming projects, and competitor activity to identify opportunities ahead of the market</p><p>• Maintain an accurate pipeline of prospects, proposals, and won/lost opportunities, reporting regularly to senior leadership</p><p>• Collaborate closely with project management and technical teams to ensure proposals reflect deliverable, realistic scopes</p><p>• Negotiate commercial terms and contracts in line with company policy and risk appetite</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Our Ideal Candidate Would Be</b></p><p>• 5+ years of business development or commercial experience within construction consultancy, project management, or the wider built environment sector</p><p>• Established network of contacts across developers, contractors, and consultants in the UAE and Middle East</p><p>• Strong understanding of construction project lifecycles, tendering processes, and consultancy service delivery</p><p>• Confident communicator able to engage credibly with senior client stakeholders</p><p>• Commercially sharp, target-driven, and comfortable owning a revenue pipeline</p><p>• Organised and dependable under deadline pressure, with strong follow-through on opportunities</p><p><br></p><p><b>Qualifications</b></p><p>• A degree in Business management or Marketing, or a related field</p><p>• Proven track record of winning new business within consultancy, project management in the construction industry</p><p>• Strong commercial acumen with experience in proposal development, negotiation, and client relationship management</p><p><br></p><p><b>Our Work Conditions</b></p><p>• This is a full-time, on-site role based in our Dubai office</p><p>• Standard work hours apply, with flexibility for client meetings and industry events</p><p>• Close collaboration with project management, technical, and senior leadership teams</p><p><br></p><p><b>What You Will Get</b></p><p>• A senior seat at the table during a high-growth phase for Stonehaven across the Middle East</p><p>• Direct exposure to major regional construction, infrastructure, and real estate projects</p><p>• Mentorship from experienced leadership and a results-driven team</p><p>• The opportunity to shape Stonehaven's business development strategy across the region</p><p>• A culture that values ownership, expertise, and doing things properly</p></div>
<h2 class="h5">Job description</h2>
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<br><p>SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</p><br><br><p>For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</p><br><br>
Context
<br><p><span>The HSE Manager will be responsible for developing, implementing, monitoring, and continuously improving the project HSE management system for a complex rail environment. The role requires a proactive leader who can manage site safety performance across construction interfaces, underground works, tunneling activities, heavy plant operations, and contractor coordination. </span></p><br><br><p><span>The candidate must have proven experience in the UAE and a strong background in rail, tunnel, or TBM-related safety on large-scale transportation or infrastructure projects.</span></p><br><br>
Missions/Main Duties
<br><ul><li><span>Developing, implementing, and maintaining the project HSE plan, procedures, and risk control measures.</span></li><li><span>Leading HSE strategies for rail construction activities, including civil works, systems interfaces, tunneling</span> <span>operations, and associated logistics.</span></li><li><span>Managing HSE aspects of rail tunnel construction and/or TBM operations, including confined space safety, ventilation, emergency preparedness, fire prevention, plant movement, lifting operations, and underground occupational health risks.</span></li><li><span>Ensuring compliance with UAE HSE legislation, local authority regulations, client standards, and international best practices.</span></li><li><span>Conducting hazard identification, risk assessments, job safety analyses, and method statement reviews for critical activities.</span></li><li><span>Monitoring contractor and subcontractor compliance with approved HSE plans and site procedures.</span></li><li><span>Leading incident reporting, investigation, root cause analysis, and corrective/preventive action follow-up.</span></li><li><span>Organizing regular HSE inspections, audits, site walks, and management reviews.</span></li><li><span>Delivering HSE training, inductions, toolbox talks, and awareness campaigns for project personnel.</span></li><li><span>Coordinating emergency response planning and drills, particularly for tunnel and underground work environments.</span></li><li><span>Preparing HSE reports, KPIs, statistics, and presentations for project management and client review.</span></li><li><span>Advising project leadership on HSE risks, trends, and opportunities for continual improvement.</span></li><li><span>Promoting a strong safety culture and ensuring visible HSE leadership across all project teams.</span></li><li><span>Advising project leadership on HSE risks, trends, and opportunities for continual improvement.</span></li><li><span>Promoting a strong safety culture and ensuring visible HSE leadership across all project teams.</span></li></ul>
Profile/Skills
<br><ul><li><span>Technical/ Engineering related university degree.</span></li><li><span>Not less than ten (10) years of experience in the required field of expertise on similar projects.</span></li><li><span>Demonstrated HSE experience on railway, metro, tunnel, or major infrastructure projects.</span></li><li><span>Mandatory experience in rail tunnel safety and/or TBM safety management.</span></li><li><span>Proven professional experience in the UAE.</span></li><li><span>Strong knowledge of HSE management systems, risk assessment processes, and incident investigation techniques.</span></li><li><span>Good understanding of underground construction hazards, temporary works risks, heavy equipment operations, and emergency response planning.</span></li><li><span>Experience in managing contractor HSE performance on large, multidisciplinary construction sites.</span></li><li><span>Strong communication, leadership, reporting, and stakeholder coordination skills.</span></li></ul>
<br><p>Systra is an equal opportunities company; this position is open to all applicants.</p><br><br>
<br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span>
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<p><span><span>Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.</span></span></p><br><p><span><span><strong>Position Overview:</strong></span></span></p><br><p><span><span>We're looking for an experienced <strong>Senior Client Project Manager</strong> to lead the delivery of retail software integration and managed services projects across the fuel and convenience retail sector.</span></span></p><br><p><span><span>In this role, you'll work closely with customers, partners, and cross-functional teams to deliver innovative solutions that meet business objectives, service commitments, and customer expectations. You'll take ownership of projects from planning through implementation, ensuring successful delivery while managing scope, timelines, resources, risks, and budgets. </span></span></p><br><p><span><span><strong>Location:</strong> Dubai, UAE (Hybrid)</span></span></p><br><br> <p><i><span>Why should you join Diebold Nixdorf?</span></i></p><br> <p><i><span>Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.</span></i></p><br> <p><i><span>–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.</span></i></p><br> <p><i><span>** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**</span></i></p><br> <p><i><span>We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found</span></i><i> here -</i><i> https://www.dieboldnixdorf.com/en-us/about-us/global-locations</i></p><br> <br> <br>Responsibilities:<br><ul><li><span><span>Leading end-to-end delivery of software integration and managed services projects. </span></span></li><li><span><span>Managing project scope, schedules, budgets, risks, and resources to ensure successful outcomes. </span></span></li><li><span><span>Collaborating with development, consulting, managed services, and customer teams to deliver high-quality solutions. </span></span></li><li><span><span>Facilitating requirements gathering, project planning, prioritization, and change management activities. </span></span></li><li><span><span>Building strong relationships with customers, partners, vendors, and internal stakeholders. </span></span></li><li><span><span>Monitoring project performance and providing regular updates on progress, milestones, risks, and dependencies. </span></span></li><li><span><span>Supporting resource planning, effort estimation, forecasting, and delivery assurance activities. </span></span></li><li><span><span>Contributing to proposals by providing project delivery, scope, effort, and commercial input. </span></span></li><li><span><span>Ensuring services and deliverables are delivered in line with agreed standards and service-level commitments. </span></span></li></ul><br>Qualifications:<br><p><span><span><strong>Essential</strong></span></span></p><br><ul><li><span><span>Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline. </span></span></li><li><span><span>6–8 years of experience in project and service management, ideally within retail technology, fuel retail, convenience retail, or a related industry.</span></span></li><li><span><span>Proven experience managing software delivery, systems integration, or managed services projects. </span></span></li><li><span><span>Strong understanding of retail technology solutions, including POS, back-office systems, payments, and related integrations. </span></span></li><li><span><span>Experience managing multiple stakeholders in complex project environments. </span></span></li><li><span><span>Knowledge of service delivery models, SLAs, and project financial management. </span></span></li><li><span><span>Strong communication and relationship-building skills. </span></span></li><li><span><span>Professional business English, written and spoken. </span></span></li></ul><p><span><strong>Desired</strong></span></p><br><ul><li><span><span>Arabic language skills. </span></span></li><li><span><span>Experience supporting bids, proposals, or pre-sales activities. </span></span></li><li><span><span>Project portfolio experience within the retail sector. </span></span></li></ul><p><span><span>#LI-Hybrid #LI-PM1</span></span></p><br> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.</p><br><br>Job Description<br><br><ul><li>Lead the daily Guest Relations and Fairmont Gold Lounge operations.</li><li>Ensure seamless guest experiences from pre-arrival through post-departure.</li><li>Oversee all VIP, Fairmont Gold, ALL members and repeat guest recognition.</li><li>Review arrivals, departures, in-house guests, celebrations and Handle With Care guests daily.</li><li>Ensure Fairmont Gold Lounge operates in accordance with Fairmont Brand Standards.</li><li>Monitor lounge presentation, food & beverage offerings, cleanliness and ambience.</li><li>Coordinate personalized amenities, welcome letters and special occasions.</li><li>Lead guest recovery and service recovery initiatives following the Own It and Guest Recovery framework.</li><li>Personally handle complex guest concerns and ensure timely follow-up until closure.</li><li>Conduct root cause analysis of recurring guest complaints and implement corrective actions.</li><li>Drive LQA, TrustYou, guest satisfaction and quality initiatives.</li><li>Review guest feedback trends and share action plans with department heads.</li><li>Conduct daily lobby, public area and Fairmont Gold inspections.</li><li>Lead and coach the Guest Relations and Fairmont Gold teams through daily briefings and one-to-one coaching.</li><li>Support recruitment, onboarding, training, performance management and succession planning.</li><li>Drive ALL – Accor Live Limitless enrolments and member’s recognition.</li><li>Promote upselling opportunities and support Rooms revenue initiatives.</li><li>Maintain accurate guest profiles in Opera Cloud and ensure guest preferences are updated.</li><li>Monitor ALICE/Royal Service guest requests and ensure timely completion.</li><li>Coordinate closely with Front Office, Housekeeping, Engineering, Concierge, Security, Royal Service and Food & Beverage.</li><li>Support emergency response and Manager on Duty responsibilities when assigned.</li><li>Ensure compliance with hotel policies, cash handling procedures and key control.</li><li>Promote health, safety, HACCP and security standards.</li><li>Prepare operational reports, guest recovery summaries and quality analysis.</li><li>Develop innovative guest experience initiatives aligned with Fairmont's 'Make Special Happen' philosophy.</li><li>Perform any additional duties assigned by hotel management.</li></ul><br>Qualifications<br><br><ul><li>Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible & reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Minimum of 2 years previous proven managerial position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Knowledge of Opera Cloud Property Management System an asset.</li><li>Ability to work cohesively with fellow heartists as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul> </div>