UI developer Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Be the one building AI-powered experiences where they matter most.</b></span></p><br><br><p><span>At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.</span></p><br><br><p><span>Help build, support and operate technology used by more than 8,000 organizations in over 100 countries&nbsp;– moving AI from possibility to production in real-world enterprise environments every day.</span></p><br><br><p><span><b>Primary Mission</b></span></p><br><p><span>Design and lead the implementation of AI-powered customer experience solutions that achieve business outcomes while ensuring technical excellence, scalability, security, and operational readiness.</span></p><br><p><span><b>Key Responsibilities</b></span></p><br><p><span><b>Solution Architecture</b></span></p><br><ul><li><p><span>Define end-to-end AI solution architectures for customer programs.&nbsp;</span></p><br></li><li><p><span>Design integrations between Genesys Cloud, AI services, enterprise applications, data platforms, and third-party technologies.&nbsp;</span></p><br></li><li><p><span>Establish architectural standards for scalability, resilience, security, and maintainability.&nbsp;</span></p><br></li><li><p><span>Review and approve technical designs produced by project teams.&nbsp;</span></p><br></li></ul><p><span><b>Technical Leadership</b></span></p><br><ul><li><p><span>Serve as the technical authority for assigned customer engagements.&nbsp;</span></p><br></li><li><p><span>Guide consultants and implementation teams through complex technical challenges.&nbsp;</span></p><br></li><li><p><span>Lead architecture workshops and technical design sessions with customers.&nbsp;</span></p><br></li><li><p><span>Provide governance throughout delivery to ensure alignment with the approved architecture.&nbsp;</span></p><br></li></ul><p><span><b>AI &amp; Data Design</b></span></p><br><ul><li><p><span>Design AI use cases including virtual agents, agent copilots, knowledge systems, workflow automation, and analytics solutions.&nbsp;</span></p><br></li><li><p><span>Define data requirements, integration patterns, and AI governance considerations.&nbsp;</span></p><br></li><li><p><span>Ensure responsible AI practices are incorporated into solution designs.&nbsp;</span></p><br></li></ul><p><span><b>Customer Engagement</b></span></p><br><ul><li><p><span>Advise customer technical stakeholders on architecture decisions and trade-offs.&nbsp;</span></p><br></li><li><p><span>Present technical recommendations to enterprise architects, IT leaders, and platform owners.&nbsp;</span></p><br></li><li><p><span>Build trusted-advisor relationships with customer technical teams.&nbsp;</span></p><br></li></ul><p><span><b>Practice Contribution</b></span></p><br><ul><li><p><span>Contribute reusable assets, reference architectures, and best practices.&nbsp;</span></p><br></li><li><p><span>Mentor consultants and senior consultants.&nbsp;</span></p><br></li><li><p><span>Support presales activities for complex technical opportunities.&nbsp;</span></p><br></li></ul><p><span><b>Typical Scope</b></span></p><br><ul><li><p><span>Large customer implementation&nbsp;</span></p><br></li><li><p><span>Single strategic program&nbsp;</span></p><br></li><li><p><span>Technical lead for a major deployment&nbsp;</span></p><br></li><li><p><span>Influences project and account-level decisions</span></p><br></li></ul><p><b>Qualifications:</b></p><br><ul><li><p>7+ years of experience in solution architecture, technical consulting, or enterprise software delivery, with at least 3 years focused on AI or conversational / CX platforms.</p><br></li><li><p>Hands-on familiarity with Genesys Cloud or comparable CCaaS / CPaaS platforms, including routing, digital channels, and developer APIs.</p><br></li><li><p>Proven track record designing and deploying AI-powered solutions — virtual agents, LLM-based copilots, knowledge management systems, or predictive analytics — in production environments.</p><br></li><li><p>Solid understanding of cloud architecture patterns (AWS, GCP, or Azure) and integration technologies such as REST/GraphQL APIs, event streaming, and identity/security protocols.</p><br></li><li><p>Experience leading architecture design sessions, producing technical documentation, and presenting to senior technical and non-technical stakeholders.</p><br></li><li><p>Comfort operating in a global, matrixed professional services environment — managing scope, quality, and customer relationships simultaneously.</p><br></li><li><p>Strong communication skills: able to translate complex technical concepts for business audiences and business requirements into precise architectural decisions.</p><br></li><li><p>Familiarity with responsible AI principles, data governance, and security-by-design practices in enterprise contexts.</p><br></li><li><p>Industry experience in telecommunications, financial services, or airlines is a plus.</p><br></li></ul><br><p><span><b>Working at Genesys</b></span></p><br><ul><li><span><b>AI at enterprise scale</b>&nbsp;– Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+&nbsp;new AI features were released in the last fiscal year.</span></li><li><span><b>A flexible-first culture</b> – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.</span></li><li><span><b>Growth in the AI era</b> – Build future-ready skills through mentorship, learning programs, leadership development and education support.</span></li><li><span><b>Time to recharge and give back</b> – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.</span></li><li><span><b>Recognized globally </b>– Genesys is </span><span><u>Great Place to Work®</u></span><span>certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.</span></li></ul><p><span>Learn more about our culture, AI innovation and sustainability commitments through our </span><span><u>Careers site</u></span><span> and </span><span><u>Sustainability Report.</u></span></p><br><br><p><span><b>What Happens After You Apply</b></span></p><br><p><span>After you apply, here's what you can typically expect:</span></p><br><ul><li><span>Our Talent Acquisition team reviews your application with the hiring team.</span></li></ul><ul><li><span>A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
</span></li></ul><ul><li><span>Next, you'll meet the hiring manager and other members of the interview team.</span></li></ul><ul><li><span>We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.</span></li></ul><ul><li><span>After interviews are complete, our team will follow up with the final steps.</span></li></ul><p><span>Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.</span></p><br><br><p><span><b>Stay Connected</b></span></p><br><p><span>Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.</span></p><br><p><span><u>Get notified about relevant opportunities</u></span><span>.</span></p><br><br><span><b>Be the one building what's next - where AI, experience and impact come together.</b></span><br><p><span><b>Employee Referral</b></span></p><br><p><span>If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.</span></p><br><br><p><span><b>About Genesys:</b></span></p><br><p><span>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit&nbsp;</span><span>www.genesys.com</span>.</p><br><br><p><span><b>Reasonable Accommodations:</b></span></p><br><p><span>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at</span> reasonable.accommodations@genesys.com.</p><br><br><p><span>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</span></p><br><p><span>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.</span></p><br><br><p><span><b>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,&nbsp;marital status, domestic partner status,&nbsp;national origin, genetics, disability,&nbsp;military and&nbsp;veteran status, and other protected characteristics.</b></span></p><br><br><p><i>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p><br> </div>

Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>Register and process check in for all arrivals. Handle guest check outs efficiently and professionally. Update guest information into the computer after a complete check in. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Handle issuance of guest room key cards and ensure effective control for guest security. Check and convey message, mail and package to Guests. Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Handle safe deposit boxes in a accordance with policies and procedures. Report any unusual occurrences or requested to manager. Be aware of the hotel accident Prevention Policies. Ensure the cleanliness and neatness of front office area. Ensures that all guests are greeted on arrival & departure of the hotel. Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the daily. Check Hotel situation, occupancy, functions, groups, VIPs. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. Review and update Logbook Check equipment's. Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times. Oversee the day-to-day operations. Report regularly on happening to Asst. FO/FOM. Fire Procedure. First Aid Procedures. Handle guest complaints and report to manager.<br><br>Qualifications<br><br>University Degree in Hotel Management Minimum 1 year in a similar role in 4-5 star Hotel<br><br>Additional Information<br><br>What is in it for you:Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>About NCR Atleos</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p>NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</p><br><p><b>This position is part of NCR Atleos' Emiratization program and, in line with UAE Emiratization requirements and applicable UAE legislation, is open exclusively to UAE Nationals (Emirati citizens). Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.</b></p><br>POSITION SUMMARY &amp; KEY AREAS OF RESPONSIBILITY<ul><li>Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.</li><li>Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed Service Level Agreements.</li><li>Required to perform work on products and services of low complexity, specifically financial/ATM products. Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single-pocket proof encoders.</li><li>Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment. May also perform required modular swaps and unit replacements.</li><li>Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.</li><li>Build working relationships with customers and develop informal communication channels with customer accounts at the local level. Represents NCR in a manner that reflects positively on the image and reputation of the company.</li><li>Performs periodic preventative maintenance on assigned products. Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and/or within financial institutions.</li><li>Responsible for all NCR assets used in the delivery of customer services (tools, software, vehicles, documentation, and intellectual property), or as assigned by management. Maintain an appropriate parts inventory as well as parts record keeping.</li><li>Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required. Responsible for tracking and reporting all expenses incurred in the delivery of services.</li><li>Responsible for capturing detailed customer asset information and other data required to complete invoicing or billing activities.</li><li>May be dispatched daily on a call-by-call basis or establish their own daily schedule based on automated reports.</li><li>May require prolonged travel, carrying and lifting tool kits/parts of varying weights (1 to 50 lbs.). May require bending, squatting, walking, standing, or sitting for prolonged periods. May be required to work rotating shifts.</li><li>Ensure staff productivity measures are achieved. Work together with Call Center staff via PDA to recover machines. Work together with Security Escort Officers.</li><li>Retail EPOS maintenance or installation experience is required. Strong desktop hardware experience may be considered if EPOS experience is limited.</li></ul>BASIC QUALIFICATIONS<ul><li>High School Diploma or equivalent.</li><li>0-1 years of related experience.</li><li>Ability to work with Microsoft Office Suite.</li><li>Experience with Windows operating systems.</li><li>Experience in PC hardware maintenance and support.</li><li>A+ Certification.</li><li>ITE or Polytechnic qualification in Electronics and Communications Engineering.</li><li>Ability to work well with minimal supervision.</li><li>Good problem-solving skills.</li><li>Ability to learn new skills quickly.</li><li>Ability to work under pressure.</li><li>Ability to meet deadlines and produce high-quality work.</li><li>Excellent interpersonal and customer relationship skills.</li><li>High level of mechanical and electrical aptitude.</li><li>Experience maintaining computer hardware, including desktops, servers, peripherals, routers, networks, switches, and hubs.</li><li>High level of personal integrity.</li><li>Ability to support and promote teamwork and cooperation.</li><li>Must be able to work a flexible schedule, including nights, weekends, overtime, flexible shifts, and on-call support.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Associate’s Degree preferred.</li><li>Previous experience with NCR or similar equipment is a plus.</li><li>CCNA certification preferred.</li></ul>EEO Statement<p>Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses, but is not limited to, human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.</p><br><b>This position is part of NCR Atleos' Emiratization hiring program and is open exclusively to UAE Nationals (Emirati citizens). In line with UAE Emiratization requirements and applicable UAE legislation, only Emirati candidates can be considered for this opportunity. Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.</b>Statement to Third Party Agencies<p>To all recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.</p><br><br><p>Offers of employment are conditional upon passage of screening criteria applicable to the job.</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>EEO Statement</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br>NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</p><br><p><br><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Statement to Third Party Agencies</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p><span>To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Join Our Team at Eaton: Empowering Tomorrow, Today!&nbsp;</span></span></p><br><br><br><p><span>Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building. </span></p><br><br><br><p><span><strong><span>About Us:</span></strong></span></p><br><br><p><span><span>Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.&nbsp;</span></span></p><br><br>What you’ll do: <br><br><ul><li>Design and develop low voltage electrical systems and components for automation projects.</li><li>Create detailed electrical schematics, wiring diagrams, and layout drawings using innovative engineering solutions to address complex challenges.</li><li>Collaborate with cross-functional teams to define project requirements and specifications by using technical engineering skillset.</li><li>Conduct feasibility studies and technical assessments for new projects meetings using operational technical engineering excellence frameworks.</li></ul><ul><li>Develop and standardize industrialization methodologies, processes and best practices, contributing to manufacturing engineering knowledge and capability</li></ul><ul><li>Translate product design requirements into manufacturable solutions, ensuring Design for Manufacturing (DFM) alignment with R&amp;D teams</li><li>Select appropriate electrical components and materials for system design.</li><li>Ensure compliance with industry standards and safety regulations.</li><li>Troubleshoot and resolve electrical design issues during the development and testing phases.</li><li>Provide technical support and guidance to junior engineers and technicians.</li><li>Participate in design reviews and contribute to continuous improvement initiatives.</li><li>Prepare and maintain comprehensive documentation for all design activities</li><li>Liaise and support with multiple internal stakeholders inclusive of&nbsp;product line management and front end solutions architects.</li></ul><br>Qualifications: <br><ul><li>University degree in electrical engineering or equivalent&nbsp;</li><li>5+ years experience within designing LV systems</li></ul><br>Skills: <br><ul><li>Proficient in designing in:&nbsp;</li><li><ul><li>Autocad</li><li>Revit</li><li>E-Plan&nbsp;</li><li>Etap&nbsp;</li></ul></li><li>Data centre project experience is a big advantage&nbsp;</li><li>Familiar with IEC Standards and regulations&nbsp;</li><li>Excellent problem solving skills&nbsp;</li><li>Fluent speaking and writing in English</li><li>Good communicator and presentation skills</li><li>Self-motivated and takes ownership on results</li><li>Works well within a fast-paced environment&nbsp;</li></ul><br><p><strong><span><span>Living and Working in Dubai:</span></span></strong></p><br><br><p><span>Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.</span></p><br><br><p>At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.</p><br><br><br><p><span><span>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age,&nbsp;colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.&nbsp;</span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>S enior Project Manager, Digital — Dubai (UAE) (Talent Pool / Future Opportunities) A heads up, not a hiring ad.<br> We're growing across the UAE — and rather than wait until we're mid-scramble for a Senior Digital Project Manager in Dubai, we figured we'd get ahead of ourselves and start building a shortlist of brilliant people now.<br> So consider this less "apply today, start Monday" and more "let's get to know each other before we actually need you.<br>" No fixed start date, if we're being honest — but that's kind of the point of a pipeline.<br> We want to meet you before the req is fully open, so when it is, you're not a cold application, you're the first call we make.<br> What we're building towards As we grow our footprint in Dubai, we'll need Senior Project Managers who can lead full lifecycle digital transformation projects from inception to implementation — bringing structure, pace, and client confidence to complex, multi-workstream builds, and helping shape how we deliver in the Kingdom rather than just inheriting someone else's playbook.<br> Who we're looking for We're deliberately keeping this open.<br> We're just as interested in: Established Senior Digital PMs who've run this kind of delivery before and want to bring that experience to a growing Saudi team, or Strong Project/Programme Managers who are right on the edge of that next step — you might not have "Senior" in your current title, but you've got the agile instincts, the client trust, and the technical range, and you're ready to grow into it with the right backing.<br> If you're in that second camp: good.<br> Growing into the role with us, on a team we're actively building out in Dubai, might genuinely suit you better than walking into somewhere it's already been defined.<br> Broadly, we'd love to hear from people with: 5+ years of client-facing digital project management experience, ideally using agile methodologies 2+ years agency or consultancy experience (5+ preferred) A track record managing large scale website or platform projects — discovery, strategy, UX, creative design, front end and website development, QA, deployment, and maintenance Exposure to digital marketing platforms such as Sitecore or Salesforce Comfort working in Jira/Confluence An appetite for earning (or building on) a SCRUM certification Arabic language skills are a genuine plus, but not essential What happens if you register interest We'll have a genuine, no-pressure conversation about where you're at and what you're looking for You'll be first in line as our Dubai plans firm up If timing or fit isn't right this time, we'll keep you warm for what's next Interested in being part of our growth in Dubai?<br> Apply below and one of our in-house talent acquisition team members will be in touch.<br> This is a talent pool listing, not a live vacancy — we're pipelining for upcoming needs as we scale in UAE.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p><strong>Business Development Manager – Luxury Hospitality &amp; F&amp;B Partnerships UAE</strong></p><p>We are building a premium clear ice brand for Dubai’s luxury hospitality, cocktail, hotel, beach club, fine dining and event market. We are looking for a highly connected and commercially strong Business Development Manager in Dubai who can open the right doors, build long-term B2B relationships and help establish our brand within the premium hospitality industry.</p><p>This is not a standard sales role. We are looking for someone who understands the hospitality, F&amp;B and beverage industry, has access to the right decision-makers and knows how to turn high-value relationships into recurring business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Responsibilities</strong></p><ul><li><p>Build and manage a pipeline of premium hotels, cocktail bars, rooftop bars, beach clubs, fine-dining restaurants, luxury caterers, event companies and spirit brands in Dubai.</p></li><li><p>Open doors to F&amp;B Directors, Beverage Managers, Bar Managers, Procurement Managers, General Managers and hospitality group decision-makers.</p></li><li><p>Present premium clear ice as a luxury cocktail, beverage and guest-experience upgrade for high-end hospitality venues.</p></li><li><p>Secure meetings, tastings, sample presentations, pilot orders and long-term B2B supply agreements.</p></li><li><p>Convert initial interest into recurring monthly customer relationships with clear volume potential.</p></li><li><p>Develop and manage key accounts across hotels, restaurants, bars, beach clubs, caterers and event companies.</p></li><li><p>Identify strategic partnership opportunities within the hospitality, beverage, event and premium F&amp;B ecosystem.</p></li><li><p>Support the development of pricing, account strategy, product positioning and go-to-market execution in the UAE market.</p></li><li><p>Coordinate customer requirements, order expectations, delivery needs, packaging preferences and product feedback.</p></li><li><p>Work closely with local partners and suppliers to ensure smooth execution, quality standards and reliable fulfilment.</p></li><li><p>Track all leads, meetings, proposals, customer feedback and opportunities in CRM.</p></li><li><p>Provide weekly reporting on pipeline, customer conversations, deal progress, market feedback and next steps.</p></li><li><p>Represent the brand professionally in front of premium hospitality clients and strategic partners.</p><br></li></ul><p><strong>Ideal Profile</strong></p><ul><li><p>5+ years of business development, sales, key account management or commercial experience in UAE hospitality, F&amp;B, HoReCa, beverage distribution, hotel suppliers, bar equipment, luxury events, catering or foodservice.</p></li><li><p>Strong existing network in Dubai’s hotel, restaurant, bar, beach club, catering or event industry.</p></li><li><p>Proven ability to sell premium products or services to hospitality decision-makers.</p></li><li><p>Experience working with F&amp;B Directors, Beverage Managers, Bar Managers, Procurement Teams, General Managers or hospitality groups.</p></li><li><p>Strong understanding of the Dubai hospitality and luxury F&amp;B market.</p></li><li><p>Commercially disciplined, structured and comfortable managing a pipeline independently.</p></li><li><p>Entrepreneurial mindset with the ability to build new business from the ground up.</p></li><li><p>Strong communication, negotiation and relationship-building skills.</p></li><li><p>Fluent English required.</p></li><li><p>German is a strong plus.</p></li><li><p>Arabic is a plus.</p></li><li><p>Existing relationships with premium hotels, cocktail bars, beach clubs, caterers, spirit brands or hospitality groups are highly preferred.</p><br></li></ul><p><strong>Compensation</strong></p><p>Fixed monthly retainer or base salary plus attractive performance-based commission on paid customer revenue, recurring B2B accounts and strategic partnership success.</p><br><p><strong>First 90-Day Mission</strong></p><p>Your mission is to build a strong UAE hospitality pipeline, secure qualified meetings with premium accounts, organise tastings and product presentations, generate pilot orders and convert the first customers into recurring B2B relationships.</p><p></p></section>

Job Location:<br><br>NH Collection Dubai The Palm<br><br>NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.<br><br>We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.<br><br>To provide efficient, professional, and personalized assistance to guests through telephone and other communication channels, ensuring all requests and inquiries are handled promptly and in line with NH Collection service standards.<br><br>Key Responsibilities<br><br>Answer all incoming guest calls promptly, professionally, and courteously. Handle guest inquiries, requests, and complaints and ensure appropriate follow-up. Coordinate guest requests with Housekeeping, Engineering, Front Office, Food & Beverage, and other departments. Record and track guest requests accurately to ensure timely completion. Provide accurate information about hotel facilities, services, restaurants, operating hours, and promotions. Handle wake-up calls, messages, and other guest communication requirements. Assist with internal and external telephone calls and correctly transfer calls when required. Follow up with guests to ensure requests have been completed to their satisfaction. Recognize and escalate urgent or sensitive guest concerns to the appropriate supervisor or manager. Maintain guest confidentiality and handle all information professionally. Maintain excellent telephone etiquette and communication standards at all times. Support the Front Office team in delivering a seamless and memorable guest experience.<br><br>Qualifications & Experience<br><br>Previous experience in Guest Services, Front Office, Telephone Operator, or a similar hotel role is preferred. Excellent telephone etiquette and communication skills. Strong customer service and problem-solving skills. Ability to multitask and work effectively in a fast-paced environment. Good computer skills; knowledge of hotel systems is an advantage. Fluent in English; additional languages are an advantage. Flexible to work shifts, weekends, and public holidays.<br><br>If you enjoy connecting with people and creating memorable first impressions, we would love to hear from you.<br><br>Join NH Collection Dubai The Palm and Feel the Extraordinary!<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Company Overview<br><br>Launched in 2021, February 30 is a one-of-a-kind beach bar, lounge, and restaurant that celebrates boldness, creativity, and individuality. Seamlessly transitioning from laid-back days to high-energy nights, it offers an ever-evolving experience that makes it the premier destination for every occasion.<br><br>With its dynamic ambiance, innovative cocktails, and a refined fusion of Mediterranean and Japanese cuisine, February 30 stands out as a place where the unexpected feels right at home. Since opening, it has been recognized with multiple prestigious awards, solidifying its position as one of Dubai’s most acclaimed and must-visit beachfront venues where every moment is designed to defy the ordinary.<br><br>Role Summary<br><br>The Hostess is responsible for creating a welcoming and organized environment for guests, managing reservations, and coordinating seating arrangements. Focused on hospitality and efficiency, the Hostess ensures a smooth and enjoyable dining experience while leaving a positive first impression.<br><br>Key Responsibilities<br><br>Guest Reception & Service: Greet guests warmly and professionally upon arrival. Escort guests to their tables, manage the waiting list, and provide accurate wait times and updates. Anticipate guest needs, offer assistance, and provide personalized recommendations to enhance their dining experience. Monitor the dining room layout, seating capacity, and table availability to optimize table turnover. Coordinate with servers, bussers, and management to ensure prompt seating, smooth traffic flow, and efficient table clearing and resetting. Event & VIP Coordination: Assist in managing private dining, special events, or VIP guest arrangements. Ensure special requirements are communicated to relevant staff and executed efficiently. Prepare guest welcome arrangements when needed. Administrative & Operational Support: Maintain accurate records of reservations, cancellations, and guest feedback. Assist with daily opening and closing duties, monitor supplies at the host station, and ensure communication between the front-of-house and kitchen teams is clear and effective. Work closely with front-of-house staff and management to maintain operational efficiency and a positive guest experience. Support colleagues during peak hours, train new host staff, and contribute to a cooperative, professional team environment. Professional Standards: Maintain personal grooming and uniform standards, demonstrate professionalism at all times, and represent the company’s hospitality culture positively. Uphold food safety, hygiene, and quality standards in all interactions.<br><br>Qualifications<br><br>High school diploma or equivalent. Previous experience in a customer service, hostess, or front-of-house role preferred. Strong communication, interpersonal, and organizational skills. Ability to multitask and perform efficiently in a fast-paced environment. Friendly, approachable demeanor with a focus on guest satisfaction.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Analyze and document complex business requirements for Finacle core banking solutions, translating them into functional specifications and user stories.</li><li>Collaborate with stakeholders across business units and IT to define system enhancements and new features within the Finacle platform.</li><li>Design and execute test cases, including UAT, to ensure Finacle implementations meet business needs and quality standards.</li><li>Facilitate workshops and meetings to gather requirements, present solutions, and resolve discrepancies related to Finacle functionalities.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5–10 years of overall experience Minimum 3–5 years hands-on experience in Finacle Core Banking Bachelor’s degree in IT/Computer Science or related field (MBA preferred) Key Skills Strong functional knowledge of Finacle (10.x / 11.x) Banking domain expertise (Retail / Corporate Banking) Experience in requirement gathering, solution design, and testing Understanding of integrations (APIs, middleware, data flows) Basic SQL / database knowledge Strong analytical, problem-solving, and stakeholder management skills</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Business Analyst, you will play a pivotal role in bridging the gap between our stakeholders and the technical teams, ensuring that business needs are effectively translated into actionable solutions. This position is ideal for individuals who are passionate about data analysis and have a knack for problem-solving. You will be immersed in a dynamic environment where your insights will contribute to strategic decisions that drive company growth and innovation.</p><p>In this role, you will have the opportunity to grow your career by working closely with cross-functional teams, gaining exposure to various business processes, and developing your analytical skills. Our company fosters a culture of continuous learning, providing you with access to training programs and mentorship opportunities. You will be encouraged to take ownership of your projects, allowing you to showcase your strengths and contribute to the overall success of the organization.</p><p>We believe in nurturing talent and promoting from within, which means that your hard work and dedication could lead to exciting career advancement opportunities. As you build your expertise, you will be able to influence key business strategies and drive impactful changes. Join us in our mission to deliver exceptional results, and be part of a collaborative team that values innovation and creativity.</p><ol><li><b>Responsibilities:</b>Gather and analyze business requirements from stakeholders using various techniques, including interviews and workshops, to ensure that the needs are clearly understood and documented for further development.</li><li>Develop detailed functional specifications and user stories that guide the technical teams in implementing solutions, ensuring alignment with business goals and user expectations.</li><li>Create and maintain process maps and documentation that illustrate current workflows and identify areas for improvement, facilitating better understanding among team members.</li><li>Conduct data analysis using analytical tools to identify trends and insights, providing actionable recommendations that support decision-making at all levels of the organization.</li><li>Collaborate with IT and other departments to ensure successful implementation of new systems and processes, serving as the liaison to address any issues that arise during the project lifecycle.</li><li>Perform user acceptance testing (UAT) to validate that the developed solutions meet business requirements and function as intended before deployment.</li><li>Monitor and report on project progress, identifying risks and issues early, and working with stakeholders to develop mitigation strategies to keep projects on track.</li><li>Facilitate training sessions for end-users to ensure they understand new systems and processes, enhancing user adoption and overall satisfaction.</li><li>Stay updated on industry trends and best practices, leveraging this knowledge to propose innovative solutions that can enhance operational efficiency and competitive advantage.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficient in data analysis tools such as Excel, SQL, or Tableau for effective data visualization and reporting.</li><li>Strong communication skills to effectively convey complex information to both technical and non-technical stakeholders.</li><li>Experience in project management methodologies, including Agile and Waterfall, to ensure timely delivery of projects.</li><li>Ability to conduct stakeholder interviews and workshops to gather comprehensive business requirements.</li><li>Strong problem-solving skills to identify issues and implement effective solutions.</li><li>Knowledge of business process modeling techniques to visualize workflows and improve efficiencies.</li><li>Familiarity with software development life cycle (SDLC) to understand the technical aspects of project delivery.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Perform IT maintenance activities on a monthly basis.</li><li>Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.</li><li>Identify IT related risks and issues and escalate them to hotel management.</li><li>Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.</li><li>Provide technical support and training on systems and networks.</li><li>Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.</li><li>Troubleshoot and carry out repairs and data backup / restoration when necessary.</li><li>Monitor systems and network performance on an ongoing, daily basis.</li><li>Understand the applicability of new and improved IT developments and solutions.</li><li>Display ability to identify potential upgrades, enhancements, new products and their effects</li><li>Conduct basic software training.</li><li>Demonstrate good understanding of the hotel’s software / hardware.</li><li>Conduct tests on hardware /software for maintenance purposes.</li><li>Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.</li><li>Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.</li><li>Install only the latest, original and properly licensed software is running on the hotel’s systems and computers.</li><li>Maintain software licenses and follow recommended upgrade schedules.</li><li>Provide local first level technology, guest &amp; employee end-user support.</li><li>Troubleshoot issues on hotel's local network, computers, software and systems.</li><li>Work as onsite hand-and-eyes function for remote support.</li><li>Assist the IT New Developments team with new hotel developments and hotel integration projects as required.</li></ul><br>Qualifications<br><br><ul><li>Degree in IT, Computer Science, or other relevant discipline.</li><li>Experience of embedding change projects within an organization.</li><li>IT certifications such as&nbsp;CCNA or CCNP, Comptia A+ or Comptia N+ will be an added advantage.</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable with exceptional attention to detail</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Elicit, analyze, and document business requirements from stakeholders, translating complex needs into clear, actionable specifications.</li><li>Facilitate workshops and meetings to drive consensus on solutions and ensure alignment with business objectives.</li><li>Model current and future state processes, identifying inefficiencies and recommending innovative improvements.</li><li>Develop comprehensive user stories and acceptance criteria to guide development teams and ensure delivered solutions meet user needs.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>10–15 years of experience as a Business Analyst, Product Analyst, or similar role within large-scale digital or technology transformation programmes Proven experience delivering complex digital platforms with multiple integrations, systems, and stakeholder groups Strong track record in defining business and technical requirements, user stories, and functional specifications at scale Experience working in agile environments, supporting multi-squad delivery and iterative release cycles Demonstrated ability to work across business, product, and engineering teams, driving alignment and clarity Experience in banking or financial services preferred, particularly within digital channels, onboarding,payments, or servicing Experience managing requirement traceability, change control, and delivery readiness in structured programme environments Comfortable operating in fast-paced, high-pressure transformation programmes with evolving priorities Bachelor’s degree required; relevant certifications (e.g., CBAP, PMI-PBA, Agile BA) preferred</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Sr. Construction Manager - Brownfield – Offshore Water Injection Project<br><br><p><b><i>Belong, Connect, Grow, with KBR!</i></b></p><br><br><p><b><i>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</i></b></p><br><br><p><b><u>&nbsp;<span>Job Title: Sr. Construction Manager - Brownfield – Offshore Water Injection Project</span></u></b></p><br><br><p>KBR Abu Dhabi is currently seeking an experienced <b><u>Sr. Construction Manager </u></b>to join its <b>PMC team</b> supporting a major <b>Offshore Project</b> in the UAE. The role will initially be based in <b>Abu Dhabi</b>, transitioning subsequently to the <b>fabrication yard</b>, and later mobilizing to the <b>offshore site</b> during the execution and commissioning phases</p><br><br><p><b>Job Purpose</b></p><br><br><p>The Sr. Construction Manager – Brownfield is responsible for leading and managing all offshore construction activities associated with brownfield modifications, tie-ins, shutdown works, and facility upgrades for the Offshore Water Injection Project. The role ensures the safe, efficient, and timely execution of construction activities within live operating facilities while maintaining strict compliance with ADNOC requirements, project specifications, HSE standards, and quality objectives.</p><br><br><p>The position serves as the focal point between Engineering, Operations, Construction Contractors, Commissioning, and Client teams to ensure successful project delivery with minimal disruption to ongoing offshore operations.</p><br><br><p><b>Key Responsibilities</b></p><br><br><p><b>Construction Management &amp; Leadership</b></p><br><br><ul><li>Lead all offshore brownfield construction activities from site mobilization through mechanical completion.</li><li>Develop and implement Construction Execution Plans, methodologies, and resource strategies.</li><li>Manage construction teams, subcontractors, and specialist contractors.</li><li>Ensure construction activities are executed safely, efficiently, and in accordance with approved procedures.</li><li>Monitor construction progress against project schedules and milestones.</li><li>Provide leadership in resolving site issues and construction constraints.</li></ul><p><b>Brownfield Modification Management</b></p><br><br><ul><li>Manage execution of brownfield modifications within operational offshore facilities.</li><li>Oversee tie-ins, facility upgrades, equipment replacements, and piping modifications.</li><li>Coordinate shutdown and turnaround construction activities.</li><li>Ensure implementation of approved Management of Change (MOC) requirements.</li><li>Minimize operational disruptions while maintaining project objectives.</li><li>Verify readiness of work fronts prior to execution.</li></ul><p><b>Offshore Construction Execution</b></p><br><br><ul><li>Supervise installation of:<ul><li>Water Injection Systems</li><li>Process and Utility Piping</li><li>Static and Rotating Equipment</li><li>Structural Modifications</li><li>Electrical Systems</li><li>Instrumentation and Control Systems</li></ul></li><li>Monitor productivity, construction quality, and adherence to project requirements.</li><li>Ensure work packs, drawings, specifications, and permits are available before execution.</li></ul><p><b>Shutdown &amp; Tie-In Management</b></p><br><br><ul><li>Plan and manage critical shutdown activities.</li><li>Develop construction sequences for tie-ins and facility integration.</li><li>Coordinate shutdown schedules with Operations and Project Management teams.</li><li>Ensure efficient execution within limited shutdown windows.</li><li>Monitor critical path activities and implement recovery plans as required.</li></ul><p><b>SIMOPS Coordination</b></p><br><br><ul><li>Manage construction activities within live operating facilities.</li><li>Coordinate SIMOPS (Simultaneous Operations) with Operations, Maintenance, and Commissioning teams.</li><li>Ensure effective communication of worksite hazards and operational restrictions.</li><li>Participate in SIMOPS risk assessments and planning meetings.</li><li>Implement control measures to mitigate interface risks.</li></ul><p><b>HSE Management</b></p><br><br><ul><li>Champion a strong safety culture across all construction activities.</li><li>Ensure compliance with ADNOC HSE requirements, company procedures, and project safety plans.</li><li>Lead site HSE inspections, audits, and safety reviews.</li><li>Monitor Permit-to-Work (PTW) compliance and Control of Work implementation.</li><li>Participate in incident investigations and corrective action reviews.</li><li>Support achievement of Zero LTI and project HSE targets.</li></ul><p><b>Quality Assurance &amp; Compliance</b></p><br><br><ul><li>Ensure construction activities comply with approved drawings, specifications, and quality requirements.</li><li>Monitor inspection and testing activities.</li><li>Review and approve construction quality documentation.</li><li>Manage non-conformance reports (NCRs) and corrective actions.</li><li>Support Mechanical Completion and system handover processes.</li></ul><p><b>Stakeholder &amp; Contractor Management</b></p><br><br><ul><li>Act as the primary construction interface with Client, Operations, Engineering, and Commissioning teams.</li><li>Lead construction coordination meetings and progress reviews.</li><li>Manage contractor performance, productivity, and compliance.</li><li>Resolve technical and operational issues affecting project execution.</li><li>Foster collaboration across multidisciplinary teams.</li></ul><p><b>Pre-Commissioning &amp; Handover Support</b></p><br><br><ul><li>Coordinate construction completion and turnover activities.</li><li>Support pre-commissioning and commissioning teams.</li><li>Ensure punch list items are identified, tracked, and closed.</li><li>Verify systems are ready for Mechanical Completion and commissioning.</li><li>Facilitate smooth handover to Operations.</li></ul><br><p><b>Required Qualifications</b></p><br><br><ul><li>Bachelor's Degree in Mechanical, Civil, Electrical, or related Engineering discipline.</li><li>Master's Degree is advantageous.</li><li>PMP or Project Management certification preferred.</li><li>Professional Engineering registration is desirable.</li></ul><br><p><b>Experience</b></p><br><br><ul><li>25+ years of Oil &amp; Gas project experience.</li><li>Minimum 10 years in senior construction management roles.</li><li>Extensive offshore brownfield EPC project experience.</li><li>Proven experience managing shutdowns, tie-ins, and modifications within live operating facilities.</li><li>Strong background in offshore water injection, production, and utility systems.</li><li>ADNOC Offshore experience is highly preferred.</li><li>Experience leading large multidisciplinary construction teams on offshore facilities and artificial islands.</li></ul><br><p><b>Technical Competencies</b></p><br><br><p><b>Offshore Construction</b></p><br><br><ul><li>Brownfield Construction Management</li><li>Offshore Installation Activities</li><li>Tie-In Execution</li><li>Shutdown &amp; Turnaround Management</li><li>Facility Modification Projects</li><li>Construction Work Packaging</li></ul><p><b>Project Execution</b></p><br><br><ul><li>Construction Planning &amp; Scheduling</li><li>Resource Management</li><li>Progress Monitoring &amp; Reporting</li><li>Risk Identification &amp; Mitigation</li><li>Contractor Management</li><li>Cost and Productivity Control</li></ul><p><b>HSE &amp; Risk Management</b></p><br><br><ul><li>SIMOPS Management</li><li>Permit-to-Work Systems</li><li>Construction Risk Assessments</li><li>HAZID Participation</li><li>Emergency Response Coordination</li><li>Offshore Safety Compliance</li></ul><p><b>Quality &amp; Completions</b></p><br><br><ul><li>Mechanical Completion</li><li>Punch List Management</li><li>Quality Surveillance</li><li>Inspection &amp; Testing Coordination</li><li>System Handover</li><li>Commissioning Readiness</li></ul><br><p><b>Software Skills</b></p><br><br><ul><li>Primavera P6</li><li>Microsoft Project</li><li>SAP</li><li>Aconex</li><li>AVEVA Engineering</li><li>Power BI</li><li>MS Office Suite</li></ul><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As a FICA Consultant (Insurance Finance Systems) you will support the day-to-day operation, maintenance and continuous improvement of the FICA contract accounts landscape that underpins premium billing, collections and settlement across the group.<br> Reporting to and working alongside the FICA Expert, you will handle posting issues, reconciliation breaks, configuration changes and defect resolution, ensuring finance operations run cleanly while the wider finance transformation programme progresses.<br> This is a hands-on, detail-driven role for someone who is comfortable moving between accounting entries, system configuration and technical troubleshooting in a fast-moving specialty insurance environment.<br> Day-to-Day FICA Operations Monitor and manage FICA postings, document flows and contract account balances on a daily basis.<br> Investigate and correct incorrect, failed or suspended postings, clearing and reversal issues, and open item mismatches.<br> Support cash allocation, payment matching, dunning, write-offs, refunds and settlement processes.<br> Ensure timely resolution of reconciliation breaks between FICA, the Billing Engine, the general ledger and bank statements.<br> Issue Resolution &amp; Defect Management Act as first-line and second-line support for FICA-related incidents raised by Finance and Operations users.<br> Triage, reproduce, document and prioritise defects, working them through to resolution within agreed service levels.<br> Perform root cause analysis on recurring issues and propose permanent fixes rather than repeat workarounds.<br> Liaise with engineering, product and third-party vendors to escalate, track and close technical defects.<br> Configuration, Testing &amp; Change Support Apply and test configuration changes across contract account categories, main and sub transactions, posting areas, account determination and document types.<br> Prepare and execute test cases for fixes, enhancements and releases, including regression testing of core financial postings.<br> Support data corrections and mass-change activities with appropriate controls, approvals and audit trails.<br> Contribute to the migration and transformation programme by documenting current FICA behaviour, configuration and known issues.<br> Controls, Reporting &amp; Period-End Support month-end and year-end close activities, including open item analysis, ageing reports and sub-ledger to general ledger reconciliation.<br> Ensure postings comply with accounting policy, financial controls, segregation of duties and audit requirements.<br> Produce operational reporting on posting quality, open issues, backlog and recurring error patterns.<br> Support internal and external audit queries relating to contract accounts and premium receivables.<br> Collaboration &amp; Ways of Working Work closely with the FICA Expert, Finance, Credit Control, Underwriting Operations and Engineering teams to resolve issues end to end.<br> Translate finance user problems into clear technical descriptions, and technical outcomes back into terms Finance can act on.<br> Maintain clear documentation, runbooks and knowledge articles so that common issues can be resolved consistently.<br> Communicate status, risks and blockers proactively, escalating early where financial reporting or client servicing could be affected.<br> Work in an international environment Innovation in FinTech Hybrid Working Model Hands-on experience with SAP FI-CA (Contract Accounts Receivable and Payable) or an equivalent high-volume sub-ledger or contract accounting system.<br> Solid understanding of double-entry accounting, sub-ledger to general ledger flows, open item management, clearing and reconciliation.<br> Practical experience supporting billing, receivables, collections or premium accounting processes in insurance, MGA, broking or financial services.<br> Working knowledge of SAP FI/CO integration points, account determination and posting logic.<br> Experience with incident and defect management in a structured support environment, including ticketing tools such as JIRA or ServiceNow.<br> Ability to interrogate data directly using SQL or equivalent to investigate posting and reconciliation issues.<br> Exposure to ABAP debugging, or the ability to read technical logs and traces, is a strong plus.<br> Experience of testing, release support and working with engineering teams in an Agile or hybrid delivery model.<br> Strong analytical and problem-solving skills, with a methodical approach to root cause analysis and a high level of attention to detail.<br> A bachelor's degree in Finance, Accounting, Information Systems or a related discipline; a part-qualified or qualified accounting credential (ACCA, CIMA, CPA) is an advantage.<br> At minimum 3 years of experience in a similar FICA, sub-ledger support or finance systems role.<br></span> </div>

<p>Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.</p><p><br></p><p>At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility. </p><p><br></p><p>Think finance is stuffy? Think again.</p><p><br></p><p>At Equiti, we’re building fintech with a purpose: making wealth tools accessible to everyone. As we continue to grow, we’re seeking talented individuals who thrive in innovative environments, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our <strong>Marketing department</strong> would like to welcome a detail-oriented.</p><p><br></p><p><strong>Product Marketing Manager – Multi Asset</strong> <strong>for a fully remote position working closely with our Dubai-based team</strong></p><p><br></p><p>We’re looking for a Product Marketing Manager to help build Equiti into an “everything finance” super app, turning a growing suite of products into one clear story customers trust. You’ll own positioning and go-to-market, bringing a strong understanding of fintech funnels and lifecycle marketing that moves conversion and retention.</p><p>As a Product Marketing Manager, you will play a critical role in shaping how our products are positioned, launched, and adopted across markets, while ensuring marketing execution runs efficiently, on time, and to a high standard.</p><p>You will be responsible for owning product messaging and launches end-to-end, while maintaining strong oversight on delivery, timelines, workflows, and quality, ensuring marketing outputs are aligned with business priorities, regulatory requirements, and operational realities.</p><p><br></p><p><strong>Responsibilities </strong></p><p><strong> Product strategy &amp; customer insight</strong></p><ul><li>Identifying user needs by deeply understanding customer behaviour, onboarding journeys, trading patterns, and how our products operate globally</li><li>Translating customer and market insights into data-driven recommendations that inform product strategy and roadmap decisions</li><li>Developing research plans to uncover behavioural insights and stay ahead of the competitive landscape</li></ul><p><br></p><p><strong>Go-to-market ownership</strong></p><ul><li>Independently driving end-to-end go-to-market strategies for product launches, feature releases, and market rollouts</li><li>Owning audience strategy, positioning, value propositions, and messaging frameworks across segments and regions</li><li>Partnering closely with Product, Growth, Sales, and Compliance to ensure launch readiness and cross-functional alignment</li><li>Creating high-impact product marketing assets including landing pages, briefs, sales enablement decks, FAQs, in-product messaging, and campaign narratives</li><li>Delivering launches with a strong bias toward measurable growth, adoption, and commercial impact</li></ul><p><br></p><p><strong>Product analysis &amp; growth</strong></p><ul><li>Designing event tracking frameworks and ensuring proper instrumentation of key user action</li><li>Partnering with Growth and Data teams to connect product events with AdTech and MarTech platforms for optimisation and attribution</li><li>Running structured experiments across acquisition, activation, and retention funnels to test hypotheses and improve performance</li><li>Tracking adoption metrics, funnel conversion, and lifecycle engagement to inform continuous optimization</li><li>Building repeatable go-to-market playbooks and scalable frameworks for regional teams</li></ul><p><br></p><p><strong>Market insights &amp; performance tracking</strong></p><ul><li>Conduct market and competitive research to inform product positioning, messaging, and launch strategies.</li><li>Track and analyze product and marketing performance metrics, including adoption, campaign effectiveness, and funnel performance.</li><li>Compile insights and reports to support decision-making, optimization, and continuous improvement.</li><li>Use data and feedback to refine messaging, go-to-market approaches, and execution processes.</li></ul><p><br></p><p><strong>Skills &amp; Competencies </strong></p><ul><li>Strong product and commercial mindset, with the ability to connect product capabilities to customer needs and business outcomes.</li><li>Excellent written and verbal communication skills, with the ability to simplify complex products into clear, compelling messages.</li><li>Highly organized and detail-oriented, with strong project management and multitasking abilities.</li><li>Confident stakeholder manager, able to coordinate across product, marketing, growth, sales, compliance, and external partners.</li><li>Calm, proactive problem solver who performs well in fast-paced, high-volume environments.</li><li>Strong sense of ownership and accountability — ownership of outcomes, not just tasks.</li><li>Team-oriented mindset, with a willingness to step in, adapt, and make decisions for the good of the group.</li></ul><p><strong> </strong></p><p><strong>Experience Requirements </strong></p><ul><li>3–6 years of experience in Product Marketing, Growth Marketing, or a closely related role.</li><li>Experience in fintech, digital financial services, or regulated digital products is preferred; exposure to trading, CFDs, savings, stocks &amp; etfs, crypto or onboarding journeys is a strong advantage.</li><li>Hands-on experience supporting or leading product launches, campaigns, or major feature releases.</li><li>Experience working closely with cross-functional teams including product, engineering, design, marketing, growth, and sales.</li><li>Experience managing multiple projects in parallel, with strong attention to timelines, dependencies, and quality.</li><li>Experience working in fast-paced marketing or digital environments, preferably with delivery or operations exposure.</li><li>Familiarity with tools such as Jira, Confluence, or similar project and workflow management platforms.</li><li>Comfortable working with performance metrics, reports, and dashboards to track impact and progress.</li><li>Familiarity with AdTech and MarTech ecosystems (tracking events, attribution, automation platforms)</li><li>Ability to translate complex financial products into simple, compelling value propositions</li></ul><p><br></p><p>With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences. </p><p>Equiti is an equal opportunity employer. </p><p><br></p><p>“Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Identity and Access Management Manager | MAF Global Solutions | Global Solutions UAE<br><strong>ROLE SUMMARY</strong><br>The Identity and Access Management Manager is responsible for developing and maintaining the organization's Identity Access Management (IAM) and Privilege Access Management (PAM) strategy, roadmap, and implementation plan, aligning it with business objectives and security best practices. This includes defining the future state of identity and access management and planning for its evolution.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>IAM &amp; PAM Strategy: Develop, implement, and enforce secure IAM/PAM policies, procedures, and controls aligned with least privilege and business requirements.</li><li>Identity Lifecycle Management: Manage end-to-end user and privileged identity lifecycle, including onboarding, provisioning, access changes, certifications, and offboarding.</li><li>Access Governance &amp; Authentication: Implement and manage RBAC/ABAC, MFA, SSO, federation, access reviews, and strong authentication/authorization mechanisms.</li><li>Privileged Access Management: Oversee credential vaulting and rotation, privileged session monitoring/recording, JIT access, and break-glass/emergency access procedures.</li><li>IAM Operations &amp; Security: Monitor IAM/PAM environments, investigate anomalies and incidents, remediate vulnerabilities, and lead identity-related incident response activities.</li><li>Technology &amp; Automation: Design and operate enterprise IAM/IGA/PAM solutions such as SailPoint, CyberArk, and Delinea, with automation using workflows, PowerShell, or Python.</li><li>Compliance, Risk &amp; Reporting: Ensure alignment with NIST, ISO 27001, CIS Controls, GDPR, SOC 2, and audit requirements; establish KPIs, metrics, logging, and reporting.</li><li>Leadership &amp; Continuous Improvement: Lead IAM initiatives, vendors/MSPs, training, and stakeholder collaboration while continuously improving IAM capabilities, security, automation, and SLA performance.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Leadership &amp; Communication: Excellent leadership, interpersonal, teamwork, and communication skills, with the ability to explain technical concepts to non-technical stakeholders.</li><li>Analytical &amp; Problem-Solving: Strong analytical, problem-solving, organizational, and time-management capabilities.</li><li>Proactive &amp; Collaborative: Self-motivated, proactive, action-oriented, deadline-driven, and effective in collaborative team environments.</li><li>Professional Experience: 8+ years of experience working with multiple IAM solutions in large organizations, including 5+ years of hands-on global IDAM platform management.</li><li>Technical Delivery Experience: Proven experience managing IAM deployments, changes, and environments across Dev, Pre-Prod, Prod, SIT, and UAT, including testing and release processes.</li><li>Education &amp; Certifications: Bachelor’s/Master’s degree in Computer Science, Engineering, Technology, or equivalent; preferred certifications include CIAM, CISM, CISSP, and ITIL.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

We are looking for a Process Excellence Analyst to analyze, design, document, and continuously improve business processes for our client in Dubai, a large semi-government entity. This role requires strong experience in process improvement, SOP development, and operational excellence to support efficient, compliant, and scalable operations across the organization.<br>This is a permanent role in the organization and reports to the Process Excellence Lead in the Business Excellence & Transformation department.<br>Key Responsibilities:Analyze end-to-end business processes to identify inefficiencies, bottlenecks, and non-value-added activities Develop current-state (AS-IS) and future-state (TO-BE) process maps using standard BPM tools Apply Lean, Six Sigma, and continuous improvement methodologies to improve efficiency and standardization Establish process KPIs and metrics to measure improvements and ensure sustainability Collaborate with business leaders and process owners to drive adoption of process improvements Develop and maintain clear, user-friendly Standard Operating Procedures (SOPs), work instructions, and job aids Ensure SOPs meet regulatory, compliance, and internal control requirements Support SOP rollout through training, walkthroughs, and change enablement activities Maintain enterprise process repositories, governance frameworks, and BPM adoption Partner with compliance, risk, and audit teams to ensure processes are auditable and aligned with standards Present process improvement insights and recommendations to senior management<br>Knowledge, skills & experience:Bachelor’s degree in Business, Engineering, Information Systems, or related field; Master’s (MBA or MSc in Operational Excellence/Digital Transformation) preferred3–7 years’ experience in process excellence, BPM, or operational improvement roles Proven experience developing and governing SOPs in complex or regulated environments Track record of leading process optimization and digital enablement projects Experience in real estate, hospitality, healthcare, finance, manufacturing, consumer goods, or consulting is desirable<br>Preferred Certifications:Lean Six Sigma Green/Black Belt Agile/Scrum Change management (e.g., Prosci) Digital transformation/automation tools (UiPath, Power Automate, Celonis) BPM tools (SAP Signavio, ARIS)<br>Technical & Leadership Skills:Strong process improvement methodology knowledge (Lean, Six Sigma, Kaizen) Ability to combine digital tools with process thinking to deliver results Excellent stakeholder management and cross-functional collaboration Analytical, data-driven, and problem-solving mindset Skilled in process mining, BI dashboards, workflow automation, or RPA platforms Ability to influence and guide executive leadership and regulators Strong verbal, written, and presentation skills<br>Availability: Preference will be given to candidates available immediately or within 30 days.<br>We are looking for a candidate who can work in the UAE. Please apply with your resume and provide your contact details. Applications will be reviewed within 7 working days. If your profile fits the requirements, a consultant from Edari will reach out to discuss next steps.

We are looking for a Process Excellence Analyst to analyze, design, document, and continuously improve business processes for our client in Dubai, a large semi-government entity. This role requires strong experience in process improvement, SOP development, and operational excellence to support efficient, compliant, and scalable operations across the organization.<br>This is a permanent role in the organization and reports to the Process Excellence Lead in the Business Excellence & Transformation department.<br>Key Responsibilities:Analyze end-to-end business processes to identify inefficiencies, bottlenecks, and non-value-added activities Develop current-state (AS-IS) and future-state (TO-BE) process maps using standard BPM tools Apply Lean, Six Sigma, and continuous improvement methodologies to improve efficiency and standardization Establish process KPIs and metrics to measure improvements and ensure sustainability Collaborate with business leaders and process owners to drive adoption of process improvements Develop and maintain clear, user-friendly Standard Operating Procedures (SOPs), work instructions, and job aids Ensure SOPs meet regulatory, compliance, and internal control requirements Support SOP rollout through training, walkthroughs, and change enablement activities Maintain enterprise process repositories, governance frameworks, and BPM adoption Partner with compliance, risk, and audit teams to ensure processes are auditable and aligned with standards Present process improvement insights and recommendations to senior management<br>Knowledge, skills & experience:Bachelor’s degree in Business, Engineering, Information Systems, or related field; Master’s (MBA or MSc in Operational Excellence/Digital Transformation) preferred3–7 years’ experience in process excellence, BPM, or operational improvement roles Proven experience developing and governing SOPs in complex or regulated environments Track record of leading process optimization and digital enablement projects Experience in real estate, hospitality, healthcare, finance, manufacturing, consumer goods, or consulting is desirable<br>Preferred Certifications:Lean Six Sigma Green/Black Belt Agile/Scrum Change management (e.g., Prosci) Digital transformation/automation tools (UiPath, Power Automate, Celonis) BPM tools (SAP Signavio, ARIS)<br>Technical & Leadership Skills:Strong process improvement methodology knowledge (Lean, Six Sigma, Kaizen) Ability to combine digital tools with process thinking to deliver results Excellent stakeholder management and cross-functional collaboration Analytical, data-driven, and problem-solving mindset Skilled in process mining, BI dashboards, workflow automation, or RPA platforms Ability to influence and guide executive leadership and regulators Strong verbal, written, and presentation skills<br>Availability: Preference will be given to candidates available immediately or within 30 days.<br>We are looking for a candidate who can work in the UAE. Please apply with your resume and provide your contact details. Applications will be reviewed within 7 working days. If your profile fits the requirements, a consultant from Edari will reach out to discuss next steps.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We are seeking an experienced Architect to join our Construction Supervision team, supporting the delivery of high-rise residential, commercial, and mixed-use developments. The successful candidate will ensure that architectural works are executed in accordance with the contract documents, project specifications, applicable codes, and the approved design intent while maintaining the highest standards of quality, safety, and workmanship.</p><br><p>Working closely with the Senior Architect and multidisciplinary supervision team, the Architect will monitor construction activities, review contractor submissions, inspect completed works, and facilitate the successful delivery of architectural packages from commencement through to handover.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Supervise architectural works on site to ensure compliance with contract drawings, specifications, authority requirements, and approved shop drawings.</li><li>Conduct regular site inspections to verify quality of workmanship, materials, finishes, and installation methods.</li><li>Review and provide technical comments on shop drawings, material submittals, mock-ups, method statements, and requests for information (RFIs).</li><li>Monitor construction progress and identify potential quality or technical issues, providing practical recommendations to maintain project delivery.</li><li>Coordinate with structural, MEP, façade, interior design, landscape, and specialist subcontractors to resolve interface issues.</li><li>Witness inspections and testing of architectural elements, ensuring compliance with project quality plans and inspection test plans</li><li>Prepare site observation reports, non-conformance reports, snagging lists, and monitor close-out of outstanding issues.</li><li>Verify completed works for interim payment applications and provide recommendations to the Resident Engineer.</li></ul><br>Qualifications<br><ul><li>Bachelor's Degree in Architecture&nbsp;</li><li>Minimum 7–12 years of professional experience, with at least 5 years dedicated to construction supervision of high-rise / residential building projects.</li><li>UAE or GCC construction supervision experience is highly preferred.</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<ul><li><p>Endpoint Support & Management</p><ul><li><p>Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.</p></li><li><p>Perform operating system installation, software deployment, upgrades, and patch management.</p></li><li><p>Diagnose and resolve hardware and software issues for end users.</p></li><li><p>Maintain inventory and asset records of IT equipment and accessories.</p></li><li><p>Coordinate warranty claims and vendor support for faulty hardware.</p></li></ul><p>User Support & Helpdesk Operations</p><ul><li><p>Provide first-level technical support for business applications and IT services.</p></li><li><p>Respond to user incidents and service requests through ticketing systems, email, phone, or in-person support.</p></li><li><p>Escalate unresolved technical issues to higher-level support teams when necessary.</p></li><li><p>Ensure timely closure of support tickets in accordance with SLA requirements.</p></li><li><p>Assist users with password resets, account access, and basic system configurations.</p></li></ul><p>Network & Connectivity Support</p><ul><li><p>Troubleshoot basic LAN/Wi-Fi connectivity issues.</p></li><li><p>Support VPN access and remote user connectivity.</p></li><li><p>Assist in troubleshooting network printers and shared resources.</p></li></ul><p>System Maintenance & Security</p><ul><li><p>Perform routine system health checks, system patching and preventive maintenance.</p></li><li><p>Support backup and recovery activities for user systems where applicable.</p></li><li><p>Follow IT policies, procedures, and security standards.</p></li><li><p>Maintain detailed technical documentation, knowledge articles, and operational manuals.</p></li></ul><p>Documentation & Reporting</p><p>Customer Service & Collaboration</p><ul><li><p>Build and maintain positive, professional, and respectful relationships with all stakeholders while upholding healthcare service etiquette.</p></li><li><p>Support IT projects, system rollouts, office relocations, and technology upgrades as required.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Education and Certification –</p><ul><li><p>Bachelor’s degree in information technology, Computer Science, or a related field.</p></li></ul><p>Experience</p><ul><li><p>2–5 years of experience in IT support, helpdesk, or desktop support roles.</p></li><li><p>Hands-on experience in troubleshooting desktops, laptops, printers, and endpoint devices.</p></li><li><p>Experience in providing first-level support for enterprise/business applications.</p></li><li><p>Familiarity with Windows operating systems, Microsoft Office applications, and common IT tools.</p></li><li><p>Basic knowledge of networking concepts, Active Directory, and remote support tools.</p></li></ul><br><p>Technical Skills</p><ul><li><p>Knowledge of hardware diagnostics and troubleshooting.</p></li><li><p>Understanding of ticketing systems and IT service management processes.</p></li><li><p>Basic understanding of LAN/WAN, Wi-Fi, VPN, and printer management.</p></li><li><p>Experience with endpoint security and antivirus solutions.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Strong problem-solving and analytical abilities.</p></li><li><p>Ability to work independently and under pressure.</p></li><li><p>Customer service-oriented mindset with attention to detail.</p></li><li><p>Microsoft Certification or equivalent certification</p></li><li><p>ITIL Foundation Certification</p></li></ul><p>Soft Skills</p><p>Preferred Certifications (Optional)</p><ul><li><p>Microsoft Certification or equivalent certification</p></li><li><p>ITIL Foundation Certification</p></li></ul><p><br></p></li></ul>