Customer Service Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>MANAGE OUTDOOR SALES ACTIVITES,</p><p>CLIENT RELATIONSHIP</p><p>ACHIEVE SALES TARGETS</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>UAE NATIONAL WITH FAMILY BOOK PREFERRED</p><p>MINIMUM ONE YEAR EXPERIENCE IN SALES</p><p></p></section>

<p>• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients.</p><p>• Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry. • Strong understanding of international trade practices and carrier rate structures • Familiarity with industry regulations, customs requirements, and shipping documents is advantageous. • Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.</p>

<p>• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients.</p><p>• Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry. • Strong understanding of international trade practices and carrier rate structures • Familiarity with industry regulations, customs requirements, and shipping documents is advantageous. • Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.</p>

<br><ul><li><p>Preventative maintenance and reactive service of building automation and HVAC control</p></li></ul><p>systems</p><ul><li><p>Fault finding and rectification of control panels, field devices, networks, and software</p></li><li><p>Use of diagnostic tools and remote service platforms to identify and resolve issues</p></li><li><p>Evaluation of customer systems and providing technical recommendations</p></li><li><p>Supporting site safety activities including OH&S compliance and risk assessments</p></li><li><p>Assisting with minor works, upgrades, and commissioning activities</p></li><li><p>Providing technical input into quotes, planning, and service delivery where required</p></li><li><p>Maintaining accurate service records, reports, and customer documentation</p></li><li><p>Building strong working relationships with customers and internal stakeholders</p></li></ul><p>To be successful in this role, you will bring a strong technical foundation, a customer focused</p><p>mindset, and a practical approach to problem solving.</p><br><p><strong><u>Essential skills and experience</u></strong></p><ul><li><p>Solid understanding of HVAC fundamentals and building services systems</p></li><li><p>Experience working in a service or maintenance environment</p></li><li><p>Current Victorian Electrical Licence</p></li><li><p>Strong fault finding and troubleshooting skills</p></li><li><p>Comfortable working independently across multiple sites</p></li><li><p>Clear written and verbal communication skills</p></li><li><p>Strong customer engagement and interpersonal skills</p></li></ul><br><p><strong><u>Desirable skills and experience</u></strong></p><ul><li><p>Experience with Building Automation Systems including Siemens Desigo, or similar</p></li></ul><p>platforms</p><ul><li><p>Knowledge of control networks such as BACnet, Modbus, and IP based systems</p></li><li><p>PLC or building controls software exposure</p></li><li><p>Experience with commissioning, testing, or minor project works</p></li><li><p>Understanding of energy efficiency and optimisation principles</p></li><li><p>Confidence using mobile devices, service management systems, and Microsoft tools</p></li><li><p>Awareness of cyber security and OT network best practice in building systems</p></li></ul><p>To be considered for this opportunity, the successful candidate will possess the following:</p><ul><li><p>Experience with HVAC fundamentals and systems (Siemens systems desirable)</p></li><li><p>Knowledge and experience Building Automation systems (Siemens systems desirable)</p></li><li><p>Proficiency with computers, networks and 3rd party software ( i.e. Microsoft )</p></li><li><p>Experience with Building Automation / PLC / Process software programming</p></li><li><p>Excellent written and verbal communications skills</p></li><li><p>The ability to demonstrate strong customer engagement and relationship skills</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in programming and troubleshooting various BAS platforms (e.g., Johnson Controls, Siemens, Honeywell, Tridium).</li><li>Minimum of 3-5 years of hands-on experience servicing and maintaining Building Automation Systems.</li><li>Strong understanding of HVAC principles, electrical systems, and control strategies.</li><li>Excellent analytical and problem-solving skills, with a methodical approach to diagnostics.</li><li>Exceptional communication and interpersonal skills to effectively interact with clients and team members.</li><li>Ability to read and interpret electrical schematics, P&IDs, and control sequences.</li><li>Willingness to travel occasionally and work flexible hours, including on-call support.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> [Not translated in selected language] <p><span><strong>Customer Sales Agent</strong></span></p><br><br> <p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br> <br> <p><span><strong>About Us</strong></span></p><br><br> <br> <p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br> <br> <p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br> <p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br> <br> <p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br> <p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br> <br> <p><span>As a <strong>Customer Sales Agent</strong>, you will drive food and beverage sales while delivering exceptional guest service and creating memorable dining experiences. Also, you will actively engage with guests, promote menu offerings, recommend suitable food and beverage options, and maximize revenue opportunities. And you will also coordinate with operational teams to ensure smooth service delivery and high guest satisfaction.</span></p><br><br> <br> <p><span><strong>Key Responsibilities:</strong></span></p><br><br> <br> <ul> <li><span>Welcome guests and promote food and beverage products to maximize sales and revenue opportunities.</span></li> <li><span>Recommend menu items, special promotions, and upsell food and beverage offerings based on guest preferences.</span></li> <li><span>Build strong guest relationships and ensure a high level of customer satisfaction throughout the dining experience.</span></li> <li><span>Coordinate with restaurant, kitchen, and service teams to ensure timely and accurate order fulfilment.</span></li> <li><span>Monitor guest feedback and contribute ideas to improve service quality and commercial performance.</span></li> </ul> <br> <p><span><strong>About You:</strong></span></p><br><br> <br> <ul> <li><span>Strong sales and customer engagement skills with the ability to influence purchasing decisions.</span></li> <li><span>Excellent communication and interpersonal abilities.</span></li> <li><span>Good knowledge of food and beverage products, menu presentation, and upselling techniques.</span></li> <li><span>Customer-focused mindset with a passion for hospitality and service excellence.</span></li> <li><span>Ability to meet sales targets while maintaining service quality.</span></li> </ul> <ul> <li><span>Diploma in Hospitality Management, Hotel Management, Business Administration, Marketing, or a related field preferred.</span></li> </ul> <ul> <li><span>Experience in upselling, guest engagement, and achieving sales targets is preferred.</span></li> </ul> <br> <p><br><span><strong>Why Join Us:</strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br> <br><br> </div>

<p><strong>Customer Interaction & Relationship Management</strong><br></p><ul><li><p>Greet customers warmly and professionally upon arrival at the service reception.</p></li><li><p>Conduct thorough vehicle walk-arounds to identify visible damage or specific customer concerns.</p></li><li><p>Listen actively to customer descriptions of vehicle symptoms to understand their needs accurately.</p></li><li><p>Manage customer expectations regarding vehicle drop-off, service duration, and cost.</p></li></ul><p><br></p><p><strong>Technical Diagnosis & Quoting</strong><br></p><ul><li><p>Liaise with the Workshop Foreman and Technicians to diagnose complex technical issues.</p></li><li><p>Utilize workshop data and technical bulletins to recommend necessary repairs and maintenance schedules.</p></li><li><p>Prepare accurate, detailed, and transparent cost estimates for both warranty and non-warranty work.</p></li><li><p>Explain technical terms to customers in a clear, understandable manner.</p></li></ul><p><br></p><p><strong>Aftersales & Sales Conversion</strong><br></p><ul><li><p>Promote value-added services, such as extended warranties, service contracts, and accessory fitting.</p></li><li><p>Cross-sell replacement parts and tires where necessary.</p></li><li><p>Achieve targets for Workshop Efficiency (Productivity) and Profitability (Absorption).</p></li><li><p>Ensure the uptake of 'First Visit Resolution' to maximize customer satisfaction.</p></li></ul><p><br></p><p><strong>Warranty & Compliance</strong></p><br><ul><li><p>Process warranty claims in strict accordance with Stellantis (Dodge/Ram manufacturer) guidelines and time frames.</p></li><li><p>Ensure all documentation is compliant with Al-Futtaim and manufacturer policies.</p></li><li><p>Handle goodwill claims where applicable to support customer retention.</p></li></ul><p><br></p><p><strong>Operational Excellence</strong><br></p><ul><li><p>Monitor the progress of vehicles throughout the day to ensure timely completion.</p></li><li><p>Coordinate with the parts department to ensure parts availability.</p></li><li><p>Conduct post-service follow-up calls to ensure customer satisfaction and address any feedback.</p></li><li><p>Maintain a clean and professional service reception area.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Excellent command of English (written and spoken); Arabic is a strong advantage.</p></li><li><p>Ability to identify sales opportunities without being aggressive.</p></li><li><p>High empathy and patience when dealing with stressed customers.</p></li><li><p>Ability to work in a fast-paced environment and handle high volumes during peak seasons.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Previous experience in an Automotive Service Advisor role or similar customer-facing position in the automotive industry.</p></li><li><p>Strong technical knowledge of automotive repair and maintenance operations.</p></li><li><p>Proficiency in using service management software and technical tools to diagnose vehicle issues.</p></li><li><p>Excellent communication skills in English; proficiency in Arabic is an advantage.</p></li></ul>

<p><strong>Customer Interaction & Relationship Management</strong></p><br><ul><li><p>Greet customers warmly and professionally upon arrival at the service reception.</p></li><li><p>Conduct thorough vehicle walk-arounds to identify visible damage or specific customer concerns.</p></li><li><p>Listen actively to customer descriptions of vehicle symptoms to understand their needs accurately.</p></li><li><p>Manage customer expectations regarding vehicle drop-off, service duration, and cost.</p></li></ul><p><br></p><p><strong>Technical Diagnosis & Quoting</strong></p><br><ul><li><p>Liaise with the Workshop Foreman and Technicians to diagnose complex technical issues.</p></li><li><p>Utilize workshop data and technical bulletins to recommend necessary repairs and maintenance schedules.</p></li><li><p>Prepare accurate, detailed, and transparent cost estimates for both warranty and non-warranty work.</p></li><li><p>Explain technical terms to customers in a clear, understandable manner.</p></li></ul><p><br></p><p><strong>Aftersales & Sales Conversion</strong></p><br><ul><li><p>Promote value-added services, such as extended warranties, service contracts, and accessory fitting.</p></li><li><p>Cross-sell replacement parts and tires where necessary.</p></li><li><p>Achieve targets for Workshop Efficiency (Productivity) and Profitability (Absorption).</p></li><li><p>Ensure the uptake of 'First Visit Resolution' to maximize customer satisfaction.</p></li></ul><p><br></p><p><strong>Warranty & Compliance</strong></p><br><ul><li><p>Process warranty claims in strict accordance with Stellantis (Dodge/Ram manufacturer) guidelines and time frames.</p></li><li><p>Ensure all documentation is compliant with Al-Futtaim and manufacturer policies.</p></li><li><p>Handle goodwill claims where applicable to support customer retention.</p></li></ul><p><br></p><p><strong>Operational Excellence</strong></p><br><ul><li><p>Monitor the progress of vehicles throughout the day to ensure timely completion.</p></li><li><p>Coordinate with the parts department to ensure parts availability.</p></li><li><p>Conduct post-service follow-up calls to ensure customer satisfaction and address any feedback.</p></li><li><p>Maintain a clean and professional service reception area.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Excellent command of English (written and spoken); Arabic is a strong advantage.</p></li><li><p>Ability to identify sales opportunities without being aggressive.</p></li><li><p>High empathy and patience when dealing with stressed customers.</p></li><li><p>Ability to work in a fast-paced environment and handle high volumes during peak seasons.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Previous experience in an Automotive Service Advisor role or similar customer-facing position in the automotive industry.</p></li><li><p>Strong technical knowledge of automotive repair and maintenance operations.</p></li><li><p>Proficiency in using service management software and technical tools to diagnose vehicle issues.</p></li><li><p>Excellent communication skills in English; proficiency in Arabic is an advantage.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Service Scheduling &amp; Dispatching</p><p>Prepare job cards, work orders, daily schedules, and paperwork for technicians. </p><p>Prepare job cards, work orders, daily schedules, and paperwork for technicians. </p><p>Provide clear updates on job status, timelines, and next steps</p><p>Maintain accurate records of service calls, client interactions, and inventory.</p><p>Create WO, delivery notes, technician time accounting, invoicing, and follow‑up on payments. </p><p>Coordinate spare parts requirements, material availability, and tools inventory.</p><p>Prepare AMC, repair, replacement, and T&amp;M quotations based on technician site inspections. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2–5 years experience in HVAC/MEP service coordination.</p><p>Strong communication and customer‑handling skills.</p><p>Proficiency in MS Office; experience with ERP/CRM (SAP, Salesforce, DSM) preferred.</p><p>Ability to multitask, work under pressure, and maintain accurate documentation.</p><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Overview of the role</p><p>We are looking for a customer-focused Service Advisor to join our Automotive Aftersales team across the UAE. In this role, you will be the key link between customers and the workshop, ensuring every customer receives professional, transparent and seamless service experience from vehicle reception through to final delivery.</p><p>You will be responsible for understanding customer requirements, preparing accurate job cards, providing cost estimates, coordinating repair progress with the workshop, obtaining approvals for additional work, communicating delays where required, and clearly explaining completed work and invoices to customers.</p><p>What you will do</p><ul><li><p>Welcome customers promptly and professionally, accurately capturing their service and repair requirements.</p></li><li><p>Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.</p></li><li><p>Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.</p></li><li><p>Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.</p></li><li><p>Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.</p></li><li><p>Promote value-added services and support the achievement of individual service and revenue targets.</p></li><li><p>Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.</p></li><li><p>Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Required skills to be successful</p><ul><li><p>Strong customer service, communication and interpersonal skills.</p></li><li><p>At least 3 to 5 years of overall automotive dealership experience, including at least 3 years in a Service Advisor or similar customer-facing aftersales role.</p></li><li><p>Ability to prepare accurate job cards, estimates and service documentation.</p></li><li><p>Strong coordination skills with the ability to work effectively with workshop, parts and service teams.</p></li></ul><p>About the team</p><p>You will be part of a collaborative Automotive Aftersales team, working closely with Service Managers, Assistant Service Managers, workshop technicians, parts teams and customer-facing colleagues. The team is focused on delivering a smooth service journey, achieving service revenue objectives and maintaining strong customer satisfaction scores across the UAE service network.</p><p>What equips you for the role</p><ul><li><p>Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.</p></li><li><p>Strong understanding of automotive dealer or distributor business processes.</p></li><li><p>Customer-first mindset with the ability to build trust, explain technical details clearly and manage expectations effectively.</p></li><li><p>High level of integrity, responsibility, teamwork and cultural sensitivity.</p></li><li><p>Commitment to delivering high standards of customer satisfaction, service quality and operational follow-through.</p></li><li><p>Good problem-solving skills and the ability to manage customer concerns calmly and professionally.</p></li><li><p>Proficiency in MS Office; experience with ERP or Dealer Management Systems is an advantage.</p></li><li><p>Ability to manage multiple customer requests in a fast-paced service environment.</p></li><li><p>Commercial awareness with the ability to support service revenue and value-added service targets.</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p><strong>Job Purpose</strong></p><p>The Service Advisor is responsible for supporting customers with their vehicle service requirements by providing accurate information, managing service schedules, and ensuring a seamless customer journey from vehicle drop-off to collection. The role acts as a key link between customers and the service department to ensure high levels of customer satisfaction and operational efficiency.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Adhere to NSSW standards across all customer touchpoints.</p></li><li><p>Manage and attend to high-profile and major fleet customers.</p></li><li><p>Greet customers promptly and professionally, identifying and understanding their service needs.</p></li><li><p>Conduct a proper vehicle check-in and accurately record customer requirements.</p></li><li><p>Maintain and update the customer database.</p></li><li><p>Reconfirm job requirements, repair details, costs, and delivery timelines, and obtain customer approval.</p></li><li><p>Arrange joint test drives with customers when required.</p></li><li><p>Prepare clear, accurate, and legible job cards and service advice.</p></li><li><p>Monitor and follow up on job progress to ensure timely completion.</p></li><li><p>Inform customers of additional repairs or delays and obtain necessary approvals.</p></li><li><p>Explain warranty coverage and service contract benefits to customers.</p></li><li><p>Promote service contracts and additional service products (upselling).</p></li><li><p>Ensure job cards are closed accurately and within the required timelines.</p></li><li><p>Confirm vehicles are cleaned and ready for delivery as per the promised date and time.</p></li><li><p>Proactively notify customers in advance of any service delays.</p></li><li><p>Handover vehicles by explaining work completed, costs incurred, and ensuring payment is collected.</p></li><li><p>Achieve assigned financial and non-financial targets (labour sales, CSI, RO numbers, service campaign targets, etc.).</p></li><li><p>Build and maintain long-term customer relationships to improve retention.</p></li><li><p>Handle customer complaints with priority and escalate issues to management when required.</p></li><li><p>Respond to customer queries promptly and professionally.</p></li><li><p>Ensure all pending job cards are closed within the stipulated timeframes.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Educational Qualifications</strong></p><ul><li><p>Degree or three-year Diploma in Automobile or Mechanical Engineering.</p></li></ul><br><p><strong>Work Experience</strong></p><ul><li><p>Minimum of three years’ practical experience in a similar role with an authorized dealer.</p></li></ul><br><p><strong>Competencies</strong></p><ul><li><p>Strong customer handling and negotiation skills.</p></li><li><p>Sound knowledge of vehicle systems, repairs, and maintenance services (automotive industry experience preferred).</p></li><li><p>Excellent customer service, communication, and interpersonal skills.</p></li><li><p>Strong organizational and multitasking abilities.</p></li><li><p>Ability to manage time effectively and prioritize tasks in a fast-paced environment.</p></li><li><p>Proficiency in Microsoft Office and service management systems (preferred).</p></li></ul><br><p><strong>Languages</strong></p><ul><li><p>English (mandatory)</p></li><li><p>Arabic (desirable)&nbsp;</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Care Agent — Dubai, UAE</p><p><br></p><p>About the role</p><p><br></p><p>We are looking for a Customer Care Agent to join our support team in Dubai. You will be the first point of contact for our customers — answering questions, resolving complaints, and making sure every interaction ends with the customer feeling heard and helped. This role suits someone who genuinely enjoys working with people, stays calm under pressure, and takes ownership of problems until they are fully resolved.</p><p><br></p><p>What you will do</p><p><br></p><p>Handle inbound customer queries via phone, email, and chat in a timely, professional manner</p><p>Resolve complaints end-to-end: investigate the issue, communicate clearly, and follow up until it is closed</p><p>De-escalate difficult conversations with empathy and patience</p><p>Accurately log interactions and resolutions in the CRM</p><p>Escalate complex cases to the right team with full context, and keep the customer informed</p><p>Spot recurring issues and flag them so the root cause gets fixed</p><p>Meet response-time and customer-satisfaction targets</p><p>What we are looking for</p><p><br></p><p>1–3 years of customer-facing experience (call center, retail, hospitality, or support)</p><p>Fluent English; Arabic, Hindi/Urdu, or Tagalog is a strong plus</p><p>Clear, warm communication — spoken and written</p><p>Ability to juggle several urgent requests at once without dropping the ball</p><p>A problem-solver's mindset: you own the issue, not just the ticket</p><p>Comfortable with CRM tools and basic office software</p><p>Based in Dubai or willing to relocate; flexibility to work shifts including some weekends</p><p>What we offer</p><p><br></p><p>Competitive salary in line with Dubai market rates</p><p>Training and a clear growth path toward senior support and team-lead roles</p><p>A supportive, multicultural team environment</p><p>How to apply</p><p><br></p><p>Our first step is a short recorded video interview — three questions, about 10 minutes of your time, done whenever convenient for you. No scheduling, no waiting: record your answers on your phone or laptop, and our team personally reviews every submission.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Warehouse operations, inventory management, order fulfilment, WMS, inbound and outbound logistics, process improvement, Lean/Six Sigma, warehouse automation, SLA management, team leadership, manpower planning, safety compliance, data analysis, problem-solving, and cross-functional collaboration.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Manager - Customer Experience | MAF Retail | Corporate Head Office<br><strong>ROLE SUMMARY</strong><br>The Manager – CX responsible for all CX analytical requirements, managing execution of CX initiatives (customer research and market led improvements).<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Develop in-depth analytical understanding for what drives growth for MAF Retail across markets.</li><li>Analyze disparate customer feedback sources (i.e. NPS, social media, call/case volumes, product feedback) to present comprehensive views of CX.</li><li>Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.</li><li>Prepare monthly reports on key KPIs and status of CX initiatives and share with CX leadership and BU's and Majid Al Futtaim's management team.</li><li>Liaise with markets to develop improvement plans across markets keeping in mind customer feedback, operational metrics and local challenges</li><li>Work with line manager to manage the executional requirements end to end for customer research on new innovations rolled out (for example – Scan &amp; Go, Cleveron, etc.) .</li><li>Work with line manager to review business cases on new rollouts across MAF Retail.</li><li>Monitor and report on Business Unit NPS.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor's degree or higher, preferably in business studies, marketing or a communications discipline .</li><li>3 - 5 years of experience in CX related roles.</li><li>Passionate about Customer Experience.</li><li>Knowledge and understanding of customer experience metrics and measurement methodologies.</li><li>Excellent problem-solving skills with ability to dis-aggregate issues, identify root causes and recommend solutions.</li><li>Strong knowledge of fundamental business concepts; operations research and statistical techniques is a plus.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role: Customer Relationship Officer - Floater</strong></p><br><p><strong>Location: Dubai</strong></p><br><p><strong>Role Purpose:</strong></p><br><ul><li>Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency</li></ul><p><strong>Key Accountabilities of the role:</strong></p><br><p><strong>Responsibilities:</strong></p><br><p><strong>Deposit account documentation:</strong></p><br><ul><li>Handle inquiries related to deposit accounts.&nbsp;</li><li>Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.</li></ul><p><strong>Finance account documentation:</strong></p><br><ul><li>Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.</li></ul><p><strong>Sales-Management of service delivery:</strong></p><br><ul><li>Sell and cross sell ADIB’s products and promote ADIB’s image.</li></ul><p><strong>Staff Management and coordination:</strong></p><br><ul><li>Management of subordinates, plan their training and appraisal.</li></ul><p>Perform other task specified by Management.</p><br><p><strong>Results Required:</strong></p><br><ul><li>Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.</li><li>Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year</li><li>Internal Audit &amp; ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.</li><li>Compliance of policies &amp; procedures – Comply and perform Key operational controls as required in ADIB’s polices &amp; procedures in day-to-day operations.</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br><ul><li>Broad knowledge of ADIB’s Retail Banking financial products &amp; services</li><li>Thorough knowledge of ADIB’s Retail Credit &amp; Operational Policies &amp; Procedures</li><li>Good knowledge of UAE banking practices, regulations &amp; risks</li><li>Thorough Knowledge of all the Regulations issued by Central Bank of UAE</li><li>General awareness of competitors in the local market</li><li>Fair knowledge of service standards&nbsp;</li><li>Training skills</li><li>Sales skills</li><li>Management Information skills</li><li>Computer skills</li></ul><p><strong>Previous experience:&nbsp;&nbsp;&nbsp;</strong></p><br><ul><li>Minimum 2 years’ experience as a Customer Relations or similar roles in a Banking environment.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong></p><br><p>Drive RTA-wide customer-happiness strategy by setting up vision, policy, and KPIs. Oversee the governance of all service-delivery channels and mobilize people, budgets, and systems while assuring regulatory, quality, and HSE compliance to continually elevate customer experience.</p><br><p><strong>Job Responsibilities</strong></p><br><p><strong>Strategy</strong></p><br><ul><li>Drive the development and continuous refinement of an integrated customer experience framework across all services and channels, ensuring strategic alignment, seamless journey design, and cross-sector collaboration to elevate service quality and user satisfaction</li><li>Oversee the development of customer-care strategies, including policies for digital channels, to make sure customers get smooth and high-quality service everywhere.</li><li>Establish and chair a formal governance committee to strategically assess major changes to service delivery channels, ensuring alignment with customer needs and updating service standards accordingly</li><li>Oversee the strategic planning cycle by guiding the development, monitoring, and reporting of business plans, budgets, and performance targets, ensuring timely course corrections to meet organizational objectives and optimal use of resources</li></ul><p><strong>Operations</strong></p><br><ul><li>Supervise the development of the annual public report by synthesizing customer happiness insights, tracking corrective actions, and outlining future service commitments.</li><li>Manage and oversee service delivery at Customer Happiness Centers, including the Esaad Center, ensuring a well-organized and customer-friendly environment that reflects service excellence.</li><li>Establish a customer service communication and escalation mechanism that channels feedback and complaints to relevant departments and informs top management for datadriven business decisions.</li><li>Direct the transparent and timely handling of complaints, enquiries, and fine appeals, ensuring processes align with service standards and customer expectations.</li><li>Lead the identification and analysis of evolving customer needs, ensuring their integration into organizational initiatives and projects through strategic alignment and cross-functional collaboration, while overseeing implementation to enhance service responsiveness and customer satisfaction.</li><li>Evaluate and monitor service performance metrics outlined in operational agreements between the Customer Happiness Department and other entities, ensuring adherence and driving continuous improvement through effective follow-up and collaboration.</li><li>Lead organization-wide programs that embed a custom-centered culture, including mandatory training for all managers.</li></ul><p><strong>Product / Process Improvement</strong></p><br><ul><li>Help analyze key performance indicators, mystery shopper results, customer satisfaction data, and complaint trends, and support departments in making improvements.</li><li>Assist in leading projects to improve processes, renegotiate service agreements, and fix service gaps.</li><li>Direct benchmarking and market research to find best practices worldwide and bring them into the Authority’s services.</li></ul> <p><strong>Qualifications</strong></p><br><ul><li>Bachelor’s degree in Business Administration or Customer experience management; Master’s degree in Business Administration</li><li>16+ years in case of master’s degree (18+ years in case of bachelor’s degree)</li><li>Certifications such as Customer Experience Management, Excellence, quality is preferred</li><li>Must have experience in in 7 Stars Excellence/ Government Excellence Award Frameworks</li><li>Must have expertise in Service Quality</li><li>Experience in Smart Services would be an additional advantage</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span>Who are we?</span></b></span><br><p>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. <br></p><br><br><br><p><b>Who are we?</b></p><br><br><br><p>At Finastra, we are a global leader in financial services software, committed to broadening access to financial services and shaping the future of banking. Our solutions support over 7,000 customers, including 80% of the world’s top 50 banks, across more than 110 countries, powering mission‑critical capabilities in Universal Banking, Payments, and Lending.</p><br><br><p>We are looking for a Director of Strategy, Corporate Development &amp; PMO to join our Universal Banking organisation. This is a high‑impact, enterprise‑level role reporting directly to the Chief of Staff, sitting at the centre of strategy execution, governance, and value delivery for one of Finastra’s most important businesses.</p><br><br><p>This is an exciting opportunity for someone who can combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‑level exposure.</p><br><br><p><br><b>About the Role</b><br>&nbsp;</p><br><br><p>We are seeking a <b>Customer Success Director – Corporate Lending</b> to lead customer success outcomes across a portfolio of strategic customers using solutions including <b>Loan IQ, Trade, and Corporate Channels</b>. This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.</p><br><br><p>The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.</p><br><br><p><br><b>Job Responsibilities</b></p><br><br><ul><li><p>Drive customer adoption, value realization, and business outcomes across a portfolio of Corporate Lending customers.</p><br><br></li><li><p>Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.</p><br><br></li><li><p>Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.</p><br><br></li><li><p>Lead customer engagements including onboarding, success reviews, and executive business reviews.</p><br><br></li><li><p>Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.</p><br><br></li><li><p>Act as a trusted advisor and executive sponsor for key strategic accounts.</p><br><br></li><li><p>Support customer transformation initiatives including cloud migration, platform modernization, upgrades, and SaaS adoption.</p><br><br></li><li><p>Drive adoption of new product capabilities and promote best practices for change management and user adoption.</p><br><br></li><li><p>Collaborate with Product, Engineering, Support, and Professional Services teams to resolve issues and improve customer outcomes.</p><br><br></li><li><p>Provide customer insights and feedback to influence product strategy and service improvements.</p><br><br></li><li><p>Contribute to revenue retention, customer satisfaction, and overall portfolio growth through effective customer engagement.</p><br><br></li></ul><br><p><b>Required Skills</b></p><br><br><ul><li><p>8+ years of experience in Customer Success, Account Management, Client Services, or similar customer-facing roles within enterprise software/SaaS environments.</p><br><br></li><li><p>Proven success managing complex enterprise customer portfolios and driving retention and renewal outcomes.</p><br><br></li><li><p>Experience within financial services, corporate lending, banking technology, or trade finance.</p><br><br></li><li><p>Strong executive stakeholder management and customer engagement skills.</p><br><br></li><li><p>Demonstrated ability to operate within metrics-driven Customer Success frameworks using customer health and adoption data.</p><br><br></li><li><p>Experience leading customer transformation initiatives, including cloud adoption, SaaS migrations, or platform modernization.</p><br><br></li><li><p>Excellent communication, presentation, and relationship-building skills across technical and business audiences.</p><br><br></li><li><p>Strong analytical and problem-solving capabilities with a proactive approach to risk management.</p><br><br></li><li><p>Experience with Corporate Lending solutions such as <b>Loan IQ, Trade, or Corporate Channels</b> is highly desirable.</p><br><br></li><li><p>Previous people leadership or team management experience is advantageous.</p><br><br></li></ul><br><p>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:</p><br><br><p><b>Flexibility:</b> Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.</p><br><br><p><b>Well‑being: </b>Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.</p><br><br><p><b>Health &amp; Financial Security:</b> Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*</p><br><br><p><b>Sustainability:</b> Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.</p><br><br><p><b>Inclusion:</b> Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.</p><br><br><p><b>Career Development: </b>Access online learning and accredited courses through our Skills &amp; Career Navigator tool.</p><br><br><p><b>Recognition: </b>Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.</p><br><br><br><p>*Specific benefits may vary by location.</p><br><br><p>At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.</p><br><br><br><p>Be unique. Be exceptional. Help us make a difference at Finastra.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span><span>Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition.&nbsp;</span></span><span><span>You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.</span></span></b></p><br><p><br><b>Summary:</b></p><br><p>The Customer Support Specialist - Commercial is responsible for managing assigned customer service orders and contracts and ensuring seamless execution of commercial operations across the full order lifecycle, from enquiry to delivery and invoicing. The role supports commercial activities across the Local Unit based in Dubai, covering multiple countries in the Middle East and a diverse customer base within a high‑volume, fast‑paced environment.</p><br><p>As the primary commercial interface for allocated accounts, the role drives timely communication, issue resolution, and high service quality. Working closely with cross-functional teams, the position ensures accurate order processing, strict adherence to trade compliance protocols, and consistent achievement of performance targets. The role also contributes to continuous improvement initiatives to enhance operational efficiency and customer satisfaction. This position reports to the Head of Operations and is permanent.</p><br><br><p><b>Your responsibilities:</b></p><br><ul><li><p>Execute and support daily commercial operations in the Middle East, including sales and purchase order processing in SAP and internal systems, ensuring accuracy and data quality.</p><br></li><li><p>Serve as the primary commercial interface for assigned customers and contracts, ensuring timely, professional communication and effective resolution of customer queries across the order lifecycle.</p><br></li><li><p>Coordinate closely with Sales, Operations, Logistics, Finance, and other internal stakeholders to ensure smooth order execution, proactive follow-up, and high customer satisfaction (UAE, the Middle East, the Head Office in Switzerland, etc.).</p><br></li><li><p>Support inter-station coordination and project-based commercial activities.</p><br></li><li><p>Manage and support commercial activities for Iraq-based customers and shipyard requirements in the Middle East, ensuring effective coordination, timely follow-up, and compliant order execution.</p><br></li><li><p>Contribute to continuous improvement by identifying process gaps and supporting optimization initiatives.</p><br></li><li><p>Monitor and deliver against assigned KPIs and performance targets.</p><br></li><li><p>Ensure strict adherence to trade compliance regulations while upholding the highest standards of safety, integrity, and ethical conduct.</p><br></li></ul><p><br><b>Your background:</b></p><br><ul><li><p>Minimum 5 years of experience in commercial support or sales support roles with direct customer interaction in a technical/industrial environment.</p><br></li><li><p>Strong techno-commercial acumen with a customer-centric approach and a drive for continuous improvement.</p><br></li><li><p>Good understanding of commercial end-to-end processes, with experience in order handling, customer support, or service sales operations.</p><br></li><li><p>Prior exposure to marine, energy, or related industrial service sectors is an advantage.</p><br></li><li><p>Experience working in an international environment with cross-functional collaboration is an advantage.</p><br></li><li><p>Excellent organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing requirements.</p><br></li><li><p>Fluency in English, with strong written and verbal communication skills, is required.</p><br></li><li><p>Arabic language fluency would be an added advantage.</p><br></li><li><p>Working knowledge of ERP/CRM systems (e.g., SAP) for order processing and customer support.</p><br></li><li><p>Degree or diploma in Engineering (Mechanical / Mechatronics preferred) or Business Administration.</p><br></li></ul><p><b><span><span>Your benefits:</span></span></b></p><br><ul><li><p><span><span>Attractive compensation &amp; benefits</span></span></p><br></li><li><p><span><span>Employee Assistance Program</span></span></p><br></li><li><p><span><span>Global Parental Leave Program</span></span></p><br></li></ul><br><p><b>We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website <span><span><span><span><span>accelleron.com</span></span></span></span></span>.</b></p><br><p>Accelleron Data Privacy Statement:<span><span><span><span><span><span>accelleron.com/privacy-notice/candidate</span></span></span></span></span></span></p><br><p><span><b>Job Family Group:</b></span></p><br>Marketing, Sales, Product Management </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.<br><br>SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.<br>Responsibilities:<br> <span><strong>Key Responsibilities of the role</strong></span> <span><strong>Corresponding Key Activities performed by the role</strong></span> <br> <p><span><strong>Customer Service and Support</strong></span></p><br> <p><span>Interact with customers face to face, over telephone, email, chat, mobile app, etc. to answer questions and provide general information on appointments, referrals, facilities, available services, care providers, events and campaigns; and other information as requested&nbsp;</span></p><br> <p><span>Demonstrate a patient centered approach in all interactions, ensuring adherence to SEHA values and service excellence standards, established workflows, call scenarios and scripts&nbsp;</span></p><br> <p><span>Maintain courtesy, professionalism, confidentiality and privacy when interacting with patients, customers, and staff members</span></p><br> <p><span>Proactively attending to patient needs, requests and concerns</span></p><br> <p><span>Stay updated on services available, physician specialties, facility workflows, required documents, campaigns and events</span></p><br> <p><span>Share information on workflow updates, eligibility updates, new campaigns, and events with patients&nbsp;</span></p><br> <p><span>Assist with positive and timely resolution and documentation of requests and issues and escalate any formal complaints to the Quality team</span></p><br> <p><span>Communicate directly with various SEHA staff members to resolve issues and concerns</span></p><br> <p><span>Escalate clinical questions to the Clinical team</span></p><br> <p><span>Escalate unresolved queries or concerns to team leaders or Senior Officers</span></p><br> <p><span>Handle assigned tasks in accordance with set policies and procedures (scheduling, registration, eligibility check, payment collection, etc.)</span></p><br> <br> <p><span><strong>Appointment Scheduling</strong></span></p><br> <p><span>Follow SEHA policies and procedures for registering patients; scheduling, rescheduling and canceling appointments; calling to remind patients or provide information; checking patients in; checking insurance eligibility and visit authorizations, updating patient information, ensuring consent forms are signed, generating wrist bands, completing inpatient admissions, collecting payments, issuing receipts, etc.</span></p><br> <p><span>Promote and prioritize scheduling for new doctors and services, or those with less bookings</span></p><br> <p><span>Obtain and input accurate and updated demographic data, contact details, and insurance information for all scheduled patients</span></p><br> <p><span>Identify and assign correct Enterprise Person Identification and/ or Medical Record Numbers</span></p><br> <p><span>Orient the customer to the registration process, identification, patient rights and responsibilities and consent forms, as required</span></p><br> <p><span>Initiate and forward all merge requests for multiple EPI or MRN records to the HIM (Health Information Management) department</span></p><br> <p><span>Provide information to patients on expected waiting times, next steps, follow up appointments - proactively and when questions arise</span></p><br> <p><span>Coordinate and assist nursing staff and physicians to prevent and address patient complaints</span></p><br> <p><span>Coordinate with other departments to ensure efficient and accurate scheduling, registration and admission of patients</span></p><br> <br> <span><strong>Documentation and Reporting</strong></span> <span>Follow established workflows to communicate and follow up on customer</span> <br> <p><span><strong>Personal Responsibility and Team Effort</strong></span></p><br> <p><span>Act responsibly and ensure that all job activities are carried out in an efficient and accurate manner&nbsp;</span></p><br> <p><span>Participate in improving Patient Access services, performance and productivity&nbsp;</span></p><br> <p><span>Provide public holiday and out of hours coverage as required</span></p><br> <p><span>Collaborate with other team members to provide a seamless service</span></p><br> <p><span>Provide assistance to less experienced representatives and guidance on unusual or complex queries</span></p><br> <p><span>Attend lectures, training sessions, meetings as required&nbsp;</span></p><br> <p><span>Collaborate and communicate professionally and effectively with team members internally and in other departments&nbsp;</span></p><br> <p><span>Promptly alert management of any issues related to the accomplishment of work assignments</span></p><br> <p><span>Adhere to SEHA standards relating to grooming, dress code, personal hygiene and presentation</span></p><br> <p><span>Accept additional responsibilities as required</span></p><br> <br> <br>Qualifications:<br><p><span><strong>Required:</strong>&nbsp;</span></p><br><p><span>Diploma in Accounting/Finance/Business Administration or any relevant field&nbsp;</span></p><br><p><span><strong>Desired&nbsp;</strong>:</span></p><br><p><span>Bachelor's degree or equivalent in Accounting/Finance/Business Administration or any relevant field&nbsp;</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Role Overview</b></p><p>You are the voice of Wow Fashions to our Arabic-speaking customers across the GCC. You combine warm, culturally fluent customer care with genuine product and garment expertise — advising women on our modest fashion pieces the way a knowledgeable friend would, resolving issues before they escalate, and protecting the premium experience our brand promises. This is a remote role with occasional in-office presence.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Customer Care &amp; Resolution</b></p><p>•&nbsp;&nbsp;Respond to customer inquiries across WhatsApp, phone, email, and social channels in fluent Arabic and English.</p><p>•&nbsp;&nbsp;Handle order questions, sizing guidance, delivery tracking, returns, and exchanges end-to-end.</p><p>•&nbsp;&nbsp;Resolve complaints with composure and escalate only what genuinely requires it.</p><p><b>Product &amp; Style Advisory</b></p><p>•&nbsp;&nbsp;Advise customers on garment selection, fit, fabric, styling, and occasion suitability.</p><p>•&nbsp;&nbsp;Speak with authority about our sub-brands, collections, and the cultural context of the pieces we sell.</p><p>•&nbsp;&nbsp;Guide customers toward confident purchase decisions, reducing hesitation and returns.</p><p><b>Experience &amp; Brand Protection</b></p><p>•&nbsp;&nbsp;Maintain the tone and standard appropriate to each sub-brand (premium vs. accessible).</p><p>•&nbsp;&nbsp;Follow brand rules precisely — including which offers, discounts, or messaging apply to which line.</p><p>•&nbsp;&nbsp;Capture recurring customer questions and pain points and report them to the team.</p><p><b>Operational Support</b></p><p>•&nbsp;&nbsp;Log interactions accurately in our CRM (Zoho).</p><p>•&nbsp;&nbsp;Coordinate with logistics and the internal team on order and delivery issues.</p><p>Support post-purchase follow-up and light retention outreach when needed.</p><p><br></p><p><b>Work Arrangement &amp; Compensation</b></p><p>•&nbsp;&nbsp;<b>Type: </b>Remote / work-from-home, with occasional required visits to the Dubai Office / Sharjah Facility.</p><p>•&nbsp;&nbsp;<b>Hours: </b>Part-time / Full-time.</p><p>•&nbsp;&nbsp;<b>Compensation: </b>AED 1,500 – 3,000 per month, based on experience and demonstrated garment/cultural expertise.</p><p>•&nbsp;&nbsp;<b>Visa: </b>Not sponsored — candidate must independently hold valid UAE residency.</p><p><b>Reports to: </b>Operations Lead.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications (Must-Have)</b></p><p>•&nbsp;&nbsp;<b>Native or fluent Arabic </b>(Khaleeji dialect strongly preferred) and professional English.</p><p>•&nbsp;&nbsp;<b>Deep familiarity with GCC modest women's fashion </b>— abayas, occasion wear, and traditional/contemporary garments — as a wearer and/or through direct experience.</p><p>•&nbsp;&nbsp;Strong written and verbal communication; warm, patient, and professional manner.</p><p>•&nbsp;&nbsp;Comfortable working independently from home with reliable internet and a quiet environment.</p><p>•&nbsp;&nbsp;Available during GCC business hours and able to visit the Dubai Office / Sharjah Facility when requested.</p><p><b>Must already hold valid UAE residency </b>(spouse/parent visa, own residency, or freelance permit). This role does not include visa sponsorship.</p><p><br></p><p><b>Preferred (Nice-to-Have)</b></p><p>•&nbsp;&nbsp;Prior customer service, retail, or personal-styling experience.</p><p>•&nbsp;&nbsp;Familiarity with e-commerce tools, WhatsApp Business, or CRM systems.</p><p>Based in or near Sharjah/Dubai for ease of occasional office visits.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>