Program Officer Jobs in UAE

Al Manal Training Institute – Sharjah announces the need for a part-time employee to work on Saturdays and Sundays to handle registration, administrative coordination, and marketing tasks. Key Responsibilities: Receiving inquiries, registering students and trainees, and following up on registration procedures. Preparing and coordinating training schedules and sending them to trainers and trainees. Tracking attendance and communicating with trainees before and during training programs. Communicating with potential clients, attracting new trainees, and promoting the institute's programs. Responding to messages and inquiries via social media. Preparing and publishing advertisements and promotional content for programs and courses. Proficiency in using Microsoft Office. Assisting in preparing simple registration and marketing reports. Performing any other administrative or organizational tasks related to the institute's work. Requirements: Good communication and customer service skills. Proficiency in both Arabic and English. Organization, accuracy, and the ability to work independently. Previous experience in a training institute, educational center, or registration field is preferred. Valid UAE residence visa. Preferably residing in the Emirate of Sharjah or nearby areas. Ability to work on Saturdays and Sundays on a part-time basis. How to Apply: Please send your CV, along with your current residential area, to the email: info@almanal.ae. Email Subject: Application for Administrative and Marketing Position – Part-time

Job Purpose To provide the necessary support to the Senior National Service Affairs Administrator in implementing the operational plan of the Operations Unit, and to maintain continuous engagement with Alternative National Service conscripts.<br>Main Duties and Responsibilities Administrative Role Adhere to the Authority’s policies and procedures and the strategy of the Alternative National Service Section. Supervise the preparation of periodic reports and submit them to the direct manager. Organizational Role Support and develop a positive work environment, encourage teamwork, promote creativity and innovation, and facilitate knowledge sharing. Provide effective professional support through continuous coordination with stakeholders to deliver required services. Support coordination of communication channels with other departments and sections within the Abu Dhabi Agriculture and Food Safety Authority and enhance their effectiveness and impact. Functional Role Supervise the implementation of refresher training for Alternative National Service conscripts from previous cohorts in accordance with the approved refresher training plan issued by the Qualification Section, and submit training reports to the National and Reserve Service Authority. Prepare and implement recall plans for Alternative National Service conscripts during crises and emergencies threatening food security, in coordination with the National Emergency, Crisis and Disaster Management Authority and the National and Reserve Service Authority, and in accordance with issued recall decisions. Observe and apply security instructions when accessing and updating Alternative National Service program data in line with directives of the National and Reserve Service Authority. Plan and supervise conscript graduation activities at the end of the Alternative National Service program, in coordination with concerned entities within the Authority. Prepare, implement, and follow up on media coverage plans for all Alternative National Service activities, in line with approved media policies and directives of the National and Reserve Service Authority, and obtain approval from the Head of Operations Unit. Identify requirements for uniforms and safety equipment for conscripts and coordinate with concerned entities within the Authority to provide them. Submit lists of accepted and rejected candidates for Alternative National Service at vital food establishments and logistics companies to the Head of Operations Unit, who in turn submits them to the National and Reserve Service Authority. Implement graduation arrangements for conscripts at the Authority based on instructions from the Head of Operations Unit (e.g., venue booking, distribution materials, printing participation certificates, and other logistical arrangements) in coordination with relevant stakeholders such as the Authority’s Communication Team. Develop work plans for Training Coordinators to supervise and monitor operational plans of the Alternative National Service program. Supervise and monitor the performance of Training Coordinators during implementation of the program. Perform any other tasks assigned by the direct manager.<br>Qualifications Bachelor’s degree in Business Administration, Risk Management, Occupational Health and Safety, or a related field.2 years of experience<br>Languages Advanced Arabic skills (writing and speaking) Advanced English skills (writing and speaking)

Job Purpose To provide the necessary support to the Senior National Service Affairs Administrator in implementing the operational plan of the Operations Unit, and to maintain continuous engagement with Alternative National Service conscripts.<br>Main Duties and Responsibilities Administrative Role Adhere to the Authority’s policies and procedures and the strategy of the Alternative National Service Section. Supervise the preparation of periodic reports and submit them to the direct manager. Organizational Role Support and develop a positive work environment, encourage teamwork, promote creativity and innovation, and facilitate knowledge sharing. Provide effective professional support through continuous coordination with stakeholders to deliver required services. Support coordination of communication channels with other departments and sections within the Abu Dhabi Agriculture and Food Safety Authority and enhance their effectiveness and impact. Functional Role Supervise the implementation of refresher training for Alternative National Service conscripts from previous cohorts in accordance with the approved refresher training plan issued by the Qualification Section, and submit training reports to the National and Reserve Service Authority. Prepare and implement recall plans for Alternative National Service conscripts during crises and emergencies threatening food security, in coordination with the National Emergency, Crisis and Disaster Management Authority and the National and Reserve Service Authority, and in accordance with issued recall decisions. Observe and apply security instructions when accessing and updating Alternative National Service program data in line with directives of the National and Reserve Service Authority. Plan and supervise conscript graduation activities at the end of the Alternative National Service program, in coordination with concerned entities within the Authority. Prepare, implement, and follow up on media coverage plans for all Alternative National Service activities, in line with approved media policies and directives of the National and Reserve Service Authority, and obtain approval from the Head of Operations Unit. Identify requirements for uniforms and safety equipment for conscripts and coordinate with concerned entities within the Authority to provide them. Submit lists of accepted and rejected candidates for Alternative National Service at vital food establishments and logistics companies to the Head of Operations Unit, who in turn submits them to the National and Reserve Service Authority. Implement graduation arrangements for conscripts at the Authority based on instructions from the Head of Operations Unit (e.g., venue booking, distribution materials, printing participation certificates, and other logistical arrangements) in coordination with relevant stakeholders such as the Authority’s Communication Team. Develop work plans for Training Coordinators to supervise and monitor operational plans of the Alternative National Service program. Supervise and monitor the performance of Training Coordinators during implementation of the program. Perform any other tasks assigned by the direct manager.<br>Qualifications Bachelor’s degree in Business Administration, Risk Management, Occupational Health and Safety, or a related field.2 years of experience<br>Languages Advanced Arabic skills (writing and speaking) Advanced English skills (writing and speaking)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><span><span>§</span></span><span><span>Identifying and assessing customer needs, planning and outlining a seamless and coherent customer experience, and ensuring satisfaction</span><span>and adherence to the Authority and Dubai Government quality standards</span></span></p><br><p><span><span>§</span></span><span><span>Building ongoing, sustainable relationships with customers through open and interactive communication and employing methods and tools that ensure accurate, correct, complete information is provided and used effectively</span></span></p><br><p><span><span>§</span></span><span><span>Handling customer complaints and providing appropriate solutions and alternatives within defined timeframes, and following up to ensure optimal resolution in coordination with relevant regulatory units</span></span></p><br><p><span><span>§</span></span><span><span>Keeping records of customer interactions and processing complaint-related documents and files</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and implementing policies, systems, and procedures related to suggestions and complaints and monitoring their application at the Authority level in coordination with related regulatory units</span></span></p><br><p><span><span>§</span></span><span><span>Responding to customer inquiries and handling their suggestions and complaints in line with related guidelines, policies, and standards</span></span></p><br><p><span><span>§</span></span><span><span>Analyzing root causes of recurring problems related to customer service and identify potential corrective actions in collaboration with all related regulatory units, and follow up on implementation and assess results</span></span></p><br><p><span><span>§</span></span><span><span>Working closely with all related regulatory units to develop appropriate implementation plans for recommendations aimed at improving the level and quality of services provided and monitor their execution</span></span></p><br><p><span><span>§</span></span><span><span>Working closely with all relevant regulatory units to prepare call scripts and FAQs from customers</span></span></p><br><p><span><span>§</span></span><span><span>Managing the Customer Suggestions and Complaints System and coordinating and following up with all regulatory units to activate and apply the approved suggestions and complaints systems</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the contact center and reporting results, complaints, and suggestions received through it to the relevant regulatory units, and coordinating with all internal and external stakeholders to implement and monitor the closure of improvement plans related to customer feedback and the contact center</span></span></p><br><p><span><span>§</span></span><span><span>Providing input for risk analysis and management related to the sector and developing risk-mitigating plans in coordination with the relevant regulatory unit in the Strategy Sector.</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and following up on the annual operational plan for the department, including projecting performance indicators, targets, projects, and programs, and identifying budget needs and submitting to the Department Manager for approval</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the preparation, execution, and analysis of customer satisfaction measures and surveys periodically and comprehensively, ensuring results are used to develop and improve services, and outlining corrective plans with involved regulatory units, with detailed reports to senior management on customer satisfaction indicators and trends regularly</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the design and implementation of training and awareness programs for frontline staff on customer service policies and standards and best government practices to enhance their ability to provide distinguished service, raise customer satisfaction, and ensure consistent policy and procedure application at all touchpoints</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Proposing department policies and procedures in coordination with the Planning Department and ensuring their implementation and compliance</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and presenting performance and achievement reports and preparing and submitting data and reports according to the standard procedures</span></span></p><br><p><span><span>§</span></span><span><span>Proposing departmental improvement plans in light of Authority-approved quality and excellence standards</span></span></p><br><p><span><span>§</span></span><span><span>Contributing and providing support and working on related files within the institutional innovation and excellence agenda and other possible institutional files to achieve the strategic plan</span></span></p><br><p><span><span>§</span></span><span><span>Following up on applying the World Star rating system standards, implementing projects and initiatives arising from assessments in the center, and coordinating with other departments to meet system requirements</span></span></p><br><p><span><span>§</span></span><span><span>Discussing center performance reports, results of mystery shopper studies, surveys, and happiness index observations, and proposing corrective actions</span></span></p><br><p><span><span>§</span></span><span><span>Continuously following up on any notes related to improving service quality and customer happiness, implementing recommendations from the main team "Seven-Star Service Standard Compliance Team", compiling ideas for improvement and employee satisfaction, and proposing development initiatives</span></span></p><br><p><span><span>§</span></span><span><span>Commitment to applying information security policies and procedures, maintaining data confidentiality, and informing the information security officer of any violations or breaches of approved policies</span></span></p><br><p><span><span>§</span></span><span><span>Commitment to occupational safety and health policies and procedures and to the environmental management system policy applied at the Authority</span></span></p><br><p><span><span>Performing other duties related to the job as assigned</span><span>.</span></span></p><br> <p><span><span>Bachelor's degree in Business Administration or Customer Service Management or Customer Happiness Management or Marketing and Public Relations Management or equivalent from an accredited university.</span></span></p><br><p><span><span>§</span></span><span><span>7 years and above of related work experience.</span></span></p><br></div> </div>

<p><strong>Job Overview</strong></p><p>Join a car care specialist company as a Car Detailing Company Manager, responsible for daily executive oversight and operations management to ensure high-quality detailing services, build strong client relationships, and develop the company’s business in Dubai, United Arab Emirates.&nbsp;</p><p>You will work in a professional environment that supports innovation and efficiency and adheres to safety and quality standards in the car care sector.</p><p>&nbsp;</p><p><strong>Key Responsibilities and Duties</strong></p><ul><li>Manage the facility’s daily operations, including staffing schedules, supervising detailing technicians, and organizing workflows to ensure the highest level of efficiency and productivity.</li><li>Develop and implement customer service strategies to ensure customer satisfaction and high retention rates, including following up on customer complaints and improvement suggestions.</li><li>Manage budgets and operating costs, analyze financial performance, and provide periodic reports to senior management.</li><li>Coordinate with sales and marketing teams to implement promotional campaigns and new services and increase market share.</li><li>Ensure compliance with service quality, environmental standards, and occupational safety, and implement health and safety procedures in the workplace.</li><li>Develop and train the team on modern car care methods and techniques and deliver exceptional services.</li><li>Manage supplier communication channels, negotiate contracts, and address spare parts and materials needs.</li></ul><p>&nbsp;</p><p><strong>Qualifications and Requirements</strong></p><ul><li>Education: High school diploma or equivalent; professional certificate in business administration or the car care sector is preferred.</li><li>Experience: 1 to 10 years in managing similar operations or in the service sector, preferably in the UAE.</li><li>Basic familiarity with occupational safety, health procedures, and quality standards in car treatment.</li><li>Proficiency in HR, purchasing, and scheduling tools and software.</li></ul><p>&nbsp;</p><p><strong>Required Skills</strong></p><ul><li>Strong leadership with the ability to motivate and guide staff toward performance goals.</li><li>High organizational skills with accuracy in managing schedules, budgets, and costs.</li><li>Effective communication and exceptional customer service skills with the ability to handle customer complaints professionally.</li><li>Analytical thinking and quick, effective decision-making under pressure.</li><li>Fundamental knowledge of marketing and sales to sell car care packages and services.</li></ul><p>&nbsp;</p><p><strong>Benefits and Perks</strong></p><ul><li>Competitive salary aligned with experience and qualifications, comprehensive benefits.</li><li>Opportunities for professional growth and career development within a fast-growing Dubai-based company.</li><li>Professional work environment with a collaborative, quality-focused team.</li></ul>

مطلوب مديرة قسم كول تعلن معارض أبوراشد للسيارات – معرض أبوراشد 61 عن حاجتها لتعيينمديرة قسم Call Center<br>الشروط المطلوبة<br>خبرة قوية وسابقة في إدارة الكول سنتر وقيادة فريق العمل.إجادة اللغة العربية والإنجليزية بمستوى ممتاز.مهارات ممتازة في التواصل والتعامل مع العملاء.القدرة على إدارة ومتابعة فريق الكول سنتر وتحقيق مستهدفات العمل.شخصية قيادية، ملتزمة، وحسنة المظهر والسلوك المهني.إقامة سارية داخل دولة الإمارات.يفضل وجود خبرة سابقة في قطاع السيارات أو المبيعات وخدمة العملاء.<br>الراتب والمزايا: يتم تحديدهما أثناء المقابلة بناءً على الخبرة والكفاءة.<br>مكان العمل: معارض أبوراشد للسيارات – معرض أبوراشد 61<br>للتواصل اتصال أو واتساب: 0589277856

Job Description<br><br>مدير تنفيذي قطاع الإسناد المؤسسي<br><br>Position: Executive Manager Corporate Support<br><br>Sector: Corporate Support Sector<br><br>Company: UAE Accountability Authority<br><br>Location: Abu Dhabi<br><br>The UAE Accountability Authority is seeking a highly skilled and dynamic Executive Manager to lead its Corporate Support Sector. This senior leadership role is integral to ensuring the seamless operation and strategic advancement of the Authority's support services, directly contributing to the fulfillment of its mission under the guidance of the President of the UAE Accountability Authority.<br><br>About The Role<br><br>As the Executive Manager of Corporate Support, you will play a pivotal leadership role, overseeing all facets of corporate support functions including administrative services, resource management, organizational development, and internal communications. This position requires a visionary leader capable of fostering a collaborative and inclusive environment that enhances operational efficiency and aligns support services with the organization’s strategic goals. You will be entrusted with driving innovation, streamlining processes, and implementing best practices tailored to the unique needs of a public-sector accountability authority.<br><br>Key Responsibilities<br><br>Provide strategic direction and leadership for the Corporate Support Sector, ensuring the highest standards of service delivery across all administrative, logistical, and operational support functions. Develop, refine, and implement comprehensive corporate policies, procedures, and governance frameworks that promote operational efficiency, transparency, and adherence to regulatory and compliance requirements. Foster effective communication and collaboration across departments to enable resource sharing, unified organizational culture, and swift resolution of operational challenges. Lead long-term strategic planning initiatives for the Corporate Support Sector, ensuring alignment with the UAE Accountability Authority’s overarching mission and vision and adapting strategies to evolving organizational needs. Monitor, measure, and report on sector performance through key performance indicators and other metrics, making data-driven recommendations to enhance productivity and service quality. Oversee budgetary planning and resource allocation with fiscal responsibility to maximize operational effectiveness in line with public sector financial guidelines. Champion talent development by building and mentoring a diverse, high-performing team, fostering a culture of continuous learning, inclusive leadership, and career progression opportunities. Engage proactively with key stakeholders including government agencies, external partners, and internal leadership to support collaborative efforts and drive organizational objectives. Implement and manage robust risk management and data privacy protocols within the sector to ensure the integrity, security, and confidentiality of sensitive organizational information. Lead initiatives that promote diversity, equity, and inclusion within the sector to strengthen workplace culture and organizational performance.<br><br>Qualifications And Experience<br><br>A bachelor’s degree in Business Administration, Public Administration, or a related discipline is required; a master’s degree or higher qualification is strongly preferred.12 to 15 years of experience in Corporate Support. Substantial experience in senior management roles within corporate support, administrative services, or organizational development, with a proven track record within government or public sector environments. Demonstrated ability to lead and deliver complex projects, manage multidisciplinary teams, and drive change in dynamic organizational contexts. Deep understanding of governance models, accountability frameworks, and regulatory compliance pertinent to public sector entities. Exceptional strategic thinking, analytical problem-solving, and decision-making skills, with the ability to communicate complex concepts effectively. Excellent interpersonal and communication abilities, fluent in English; proficiency in Arabic is an advantage but not mandatory. A committed advocate for building diverse and inclusive workplaces that foster respect, innovation, and shared success.<br><br>What We Offer<br><br>A meaningful opportunity to contribute to a prominent government authority dedicated to enhancing accountability, transparency, and excellence in public service. A collaborative, inclusive, and innovative work environment that supports professional growth, leadership development, and continuous learning. Competitive remuneration and comprehensive benefits package aligned with public sector standards and reflective of your expertise and contribution. Exposure to high-impact initiatives and the chance to influence government accountability policies and practices on a national level. Opportunities to engage with senior government leaders and stakeholders, expanding your professional network and leadership experience.<br><br>Joining the UAE Accountability Authority as the Executive Manager Corporate Support means becoming an essential part of a forward-thinking institution dedicated to the highest standards of governance and public service. If you are a proactive and visionary leader with a passion for operational excellence, strategic innovation, and a steadfast commitment to public accountability, we encourage you to apply and help shape the future and legacy of this vital organization.

<p># A Distinguished Leadership Opportunity | Head of Partnerships Department</p><p>For UAE citizens only</p><p>**Location:** United Arab Emirates</p><p>**Job Type:** Full-time</p><p>**Job Title:** Head of Partnerships Department</p><p>### Do you have the experience and ability to lead strategic partnerships and create sustainable financial and economic impact?</p><p>A government entity in the **United Arab Emirates** is seeking a **Head of Partnerships Department** to join its team, lead the partnerships ecosystem and project financing, and contribute to developing financial and investment solutions that support **government priorities and enhance efficiency of spending and financial sustainability**.</p><p>### What will you lead?</p><p>You will be responsible for leading and developing partnership and financing strategies, including:</p><p>Developing project financing strategies for capital projects in collaboration with relevant government entities.</p><p>Leading frameworks and strategies for **Public-Private Partnership (PPP)**.</p><p>Overseeing planning, financial and economic evaluation of strategic projects.</p><p>Reviewing and analyzing proposals and financial models and providing strategic recommendations.</p><p>Assessing financial and economic risks and formulating appropriate mitigation and management solutions.</p><p>Overseeing the development of advanced financial models to support government financing and investment decisions.</p><p>Providing specialized financial advisory to government entities on project financing and partnerships.</p><p>Building strategic relationships and partnerships with **financial institutions and investors** to enhance sustainable financing opportunities.</p><p>Working with senior officials and stakeholders to ensure projects align with government priorities and strategies.</p><p>Leading the department team to achieve its targets and performance indicators and develop its capabilities.</p><br><p><strong>Desired Candidate Profile</strong></p><p>### Who we are looking for?</p><p>We are seeking a **strategic leader** with:</p><p>Strong leadership experience in **project finance or PPP partnerships**.</p><p>Experience in capital projects, investments, and government projects.</p><p>Advanced expertise in financial modeling, feasibility studies, and economic evaluation.</p><p>Ability to analyze financial and economic risks and make strategic decisions.</p><p>Experience dealing with government entities, financial institutions, and investors.</p><p>Strong leadership and strategic skills in managing teams and stakeholders.</p><p>Educational background in **finance, economics, business administration, accounting, investment** or related field.</p><p>Proficiency in Arabic and English.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p>Assists line manager in driving student enrollment for the academy’s training programs by effectively building relationships, presenting program benefits, and exceeding sales targets through exceptional communication and customer service.</p><br><br><b>Key Result Responsibilities</b> <br><ul><li>Identifies and develops leads through various channels, such as attending industry events, networking with potential clients, and following up on online inquiries.</li><li>Cultivates strong relationships with prospective students, parents, and career advisors, understanding their needs and goals.</li><li>Presents information about the academy’s training programs, highlighting the benefits and career opportunities available to graduates.</li><li>Negotiates program fees and enrollment packages, effectively closing sales and exceeding targets.</li><li>Maintains accurate records of leads, contacts, and sales activities, ensuring efficient deal tracking and reporting.</li><li>Stays up to date on industry trends, competitor offerings, and aviation career opportunities.</li><li>Collaborates effectively with other departments to ensure a seamless student experience.</li><li>Performs any additional duties as directed by the line manager.</li></ul><br><b>Knowledge &amp; Skills</b> <br><ul><li>&nbsp;Strong understanding of the aviation industry.</li><li>&nbsp;Solid experience in and exposure to flight operations and training environment</li><li>&nbsp;Experience in GCAA examination and pilot/cadet medical bookings</li><li>&nbsp;Knowledge of Market Analysis and Research software.</li><li>&nbsp;Proficient in Microsoft Office.</li><li>&nbsp;Fluent in English (Arabic and other languages are an advantage).</li><li>&nbsp;Proven ability to carry out sales and marketing strategies.</li><li>&nbsp;Excellent negotiation skills.&nbsp;</li><li>&nbsp;Strong relationship management skills to build trust and rapport with potential clients, airlines, and educational institutions.</li><li>&nbsp;Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>Minimum bachelor’s degree in business administration, marketing, aviation or a related field.</li></ul><br><b>Work Experience</b> <br><ul><li>3+ years of experience in a similar role, handling similar administrative and sales related activities.</li><li>Knowledge of Market Analysis and Research software.</li></ul><br><br> </div>

The Quality Assurance/Compliance Monitoring Officer will support and execute the Quality Assurance strategy within the aviation maintenance site as directed by the GAL QA Manager and/or Aviation Directorate in accordance with AFAD Technical Affairs Directorate regulations to ensure contractual requirements are being maintained. The QAO will also capture the defined aviation QA Key Performance Indicator(s) (KPI’s) data and report this information to the relevant maintenance program management team and the QA Manager to monitor the overall health of the aviation maintenance program.<br>Minimum Qualification:• BA / BSc in aviation related studies or equivalent of 10 years of aviation quality assurance maintenance and auditing roles.• FAA A&P Mechanic License (preferably an IA License).• IRCA / RAB Aerospace Assessor (past or present certification).<br>Experience:• Must have a minimum of 8+ years working in an aviation quality assurance and auditing roles, various military aviation regulations, experience in International Quality Assurance standards and their applications. Must be experienced with multiple computer based software and program usage and be able to drive and enable the development of quality management systems within organizations.• Experienced aircraft inspector, inspection techniques and auditing standards.<br>Duties and Responsibilities:1. Responsible for supporting the aviation maintenance site auditing scheduled as defined in the GAL maintenance contract.2. Assist the QA Manager in meeting and ensuring compliance to the documented quality management system auditing requirements and its processes.3. Assist in the development of the relevant quality assurance KPI(s) to measure and monitor the aviation maintenance programs performance.4. Carry out compliance audits for both GAL as required at both headquarters and/or the maintenance sites and performs root cause analysis as required for corrective actions and support maintenance in continual improvement of the overall quality management system.5. Performs statistical analysis, data analysis and monthly reporting to the management team.6. Oversees and monitors the development and implementation of the continual improvement program in collaboration with the management team.7. Recommends changes to the documented quality management system based on experience and data analysis through monthly information.8. Maintains a professional standard and practices in all aspects of the quality program and its services and be familiar with military organizations, regulations, procedures and their chain of command.9. Maintains familiarization and ability to comprehend and understand various engineering specifications, original equipment manufacturer (OEM) drawings and/or repair specifications of aircraft related components and/or parts.10. Must be able to travel between maintenance sites and headquarters.

Greetings from Loylogic Group!<br>We at Loylogic are hiring for the position of Director – Program Consulting & Strategic Accounts, preferably with experience in the loyalty and payments industry.<br>Location: Dubai<br>About Company & Role Loylogic created the global rewards marketplace. Today, we are leading its evolution into the AI era - helping organizations recognize, reward and incentivize their most valuable customers, employees and partners with greater intelligence, relevance and impact.<br>As Director, Program Consulting & Strategic Accounts, you will take strategic and commercial ownership of a portfolio of Loylogic’s most important existing clients. These may include leading airlines, banks, financial institutions, consumer brands and other organizations operating sophisticated loyalty and engagement programs across multiple markets.<br>This is a senior, client-facing role for someone who can connect strategy, technology, program delivery and commercial performance. You will become a trusted strategic adviser to your clients, developing a deep understanding of their businesses, programs, member communities and long-term ambitions. You will translate that insight into clear account strategies, program roadmaps and growth plans that increase engagement, strengthen client relationships and grow revenue for both the client and Loylogic.<br>Ultimately, you will be accountable for the retention, development and profitable growth of your client portfolio.<br>What you will do<br>Own and grow a portfolio of strategic accounts Take end-to-end strategic and commercial responsibility for a portfolio of key Loylogic clients. Build trusted relationships with senior stakeholders across loyalty, marketing, digital, technology,procurement, finance and executive leadership. Develop robust annual and multi-year account plans covering client objectives, program strategy,technology roadmaps, revenue opportunities, delivery priorities and relationship development. Identify and convert opportunities to expand Loylogic’s role across consumer loyalty, employee motivation and channel performance. Lead renewal, upsell and cross-sell opportunities in collaboration with the wider Commercial team. Protect existing revenue while developing a qualified and measurable growth pipeline across the portfolio.<br>Deliver measurable commercial growth Own revenue, margin, forecast and budget performance for the assigned client portfolio. Build robust commercial models and business cases for program enhancements, new capabilities, campaigns and market expansion. Understand the commercial mechanics of loyalty programs, including reward economics, cost per-point models, marketplace margins, member value and program ROI. Maintain accurate monthly forecasts and provide clear reporting on revenue performance, risks,opportunities and corrective actions. Ensure commercial agreements, change requests and program investments deliver sustainablevalue for both the client and Loylogic. Work closely with Finance, Sales and Commercial Operations to maintain accurate pipeline, revenue and account-performance reporting.<br>Shape program and engagement strategy Develop a deep understanding of each client’s program, member base, customer journeys,commercial priorities and competitive environment. Use program data and performance insight to identify opportunities to improve participation,engagement, redemption, retention and customer lifetime value. Create strategic program recommendations supported by clear evidence, commercial rationaleand measurable outcomes. Build annual engagement and campaign plans aligned with client marketing calendars, programobjectives and priority member segments. Advise clients on loyalty mechanics, reward propositions, gamification, personalisation, CRM journeysand marketplace optimisation. Help clients move from campaign-led activity towards connected, data-driven engagementstrategies.<br>Connect strategy with technology Develop a strong working understanding of Loylogic’s Global Rewards Marketplace, products,integrations and delivery models. Advise clients on the most appropriate route across Plug-and-Play, Enterprise and Headless APIdeployments. Translate client objectives and business requirements into clear solutions, program roadmaps and implementation priorities. Confidently participate in technical and solution-led discussions with client and internal technology teams. Work closely with Product, Solution Engineering, Technology and Delivery teams to assess feasibility, define requirements and shape effective solutions. Ensure technical recommendations remain grounded in client value, commercial viability andoperational scalability. Support the development and management of change requests, ensuring clarity of scope, ownership, investment and expected outcomes.<br>Lead programm, campaigns and delivery Provide senior oversight across programme management, CRM initiatives, campaigns, productenhancements and client projects. Coordinate cross-functional teams to ensure commitments are understood, prioritised and delivered. Establish clear governance, milestones, responsibilities, dependencies and success measures formajor client initiatives. Identify delivery risks early and drive practical resolution across internal and client teams. Ensure campaigns and program enhancements move efficiently from strategy and business case through to execution and measurement. Hold internal and external stakeholders accountable while maintaining constructive, trustedrelationships.<br>Champion client insight internally Represent the client’s strategy, priorities and commercial potential across Loylogic. Provide the leadership team with a clear view of account health, revenue outlook, deliveryperformance, risks and growth opportunities. Share market intelligence and client insight to inform Loylogic’s product, AI, marketplace andcommercial roadmaps. Identify repeatable client needs that can be converted into scalable propositions across Loylogic’swider portfolio. Contribute to the continued development of Loylogic’s program consulting methodology,commercial standards and strategic account-management approach.<br>What success looks like Success in this role means:Strong retention and renewal performance across the assigned portfolio. Consistent year-on-year growth in revenue and margin. Well-developed account plans with clear, qualified expansion opportunities. Strong executive relationships and high levels of client confidence. Increased adoption of Loylogic’s products, marketplace capabilities and deployment models. Improved programme engagement and measurable client outcomes. Accurate forecasting and disciplined commercial management. Effective coordination between clients and Loylogic’s Commercial, Product, Technology, Finance and Delivery teams.<br>What you will need A minimum of 10 years’ relevant experience within loyalty, rewards, engagement, incentives,ecommerce or a closely related sector. Significant experience managing and growing complex strategic or enterprise client accounts. Deep knowledge of the loyalty industry is essential; experience within airline, travel, banking orfinancial-services loyalty would be particularly valuable. A proven record of retaining and expanding major client relationships while carrying direct revenue and budget accountability. Strong commercial acumen, including experience creating pricing models, forecasts, business cases and commercially sustainable client propositions. The ability to understand complex technology platforms, integration models and data flows andcommunicate them confidently to both commercial and technical stakeholders. Experience working with Saa S platforms, APIs, CRM technology, marketplaces or enterprisetechnology solutions. Strong program and project-management capability, with experience coordinating multipleinitiatives across diverse teams and markets. Experience developing CRM strategies, member-engagement plans, campaigns and loyaltypropositions. A data-led approach, with the ability to convert program and commercial performance into clear insights and actions. Excellent stakeholder-management, negotiation and executive-presentation skills. The confidence to challenge constructively, influence senior decision-makers and bring clarity tocomplex situations. Strong financial modelling, analytical and Excel capabilities. The ability to manage multiple clients, projects and commercial priorities without losing attention to detail. Excellent written and spoken English; additional languages would be advantageous. A bachelor’s or master’s degree in business, marketing, technology or a related discipline, orequivalent senior-level professional experience. You must be based in Dubai or willing to relocate and work from Dubai. The kind of person who will thrive You combine the strategic perspective of a consultant with the commercial instinct of an accountleader and the delivery discipline of a program director. You are equally comfortable discussing loyalty strategy with a Chief Marketing Officer, programeconomics with a finance team, integration requirements with a technology lead and deliverypriorities with a project team. You understand that strategic account management is not simply about maintaining relationships. It is about creating value, solving problems, identifying opportunities and turning strong client partnerships into measurable, sustainable growth.<br>What we offer Loylogic is an international business with colleagues, clients and partners located across the world. We combine global scale with an entrepreneurial culture in which people are encouraged to contribute ideas, challenge established thinking and take ownership of meaningful outcomes. You will join a business shaping the future of AI-powered rewards and engagement, working with recognised global brands and sophisticated loyalty programs across multiple industries and markets. Our goodies for you Our benefits include:• Competitive salary and package, dependent on experience.• Dubai-based hybrid working model.• ULTIMATE, our internal points-based recognition and incentive program.• Anniversary bonus.• Annual team outing and regular team events.• The opportunity to work with major international clients and influence the future of the global rewards marketplace.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>MENA Retail team is looking for a customer centric Program Manager to lead the Retail Selection Programs. This person will own all the initiatives and projects aimed to speed up selection addition and conversion across the funnel.<br>To be successful in this role you must have strong stakeholder and people manager capabilities and superior analytical, problem-solving and project management skills. Operating in a fast-moving and sometimes ambiguous environment, and taking full control and responsibility for achieving business objectives. <br>Key job responsibilities<br>· Responsible of all projects and initiatives aim to speed up selection addition and conversion<br>· Fully own selection goals across MENA (setting, tracking and owning them)<br>· Interact with leaders across business organization, support and technical teams to develop selection initiatives<br>· Identify selection growth opportunities and build the programs and required processes to realize them<br>· Transform customer insights into projects, features and processes that increase and diversify the selection of products offered by Retail<br>· Establish and track selection growth goals, the supporting business metrics and success indicators<br>· Develop an evaluation method to assess program strengths and identify areas for improvement<br>· Analyze data, interpret reports and information, and publish recommendations and action plans for stakeholders<br>· Identify drivers of business problems and trends at their root and implement scalable solutions to resolve them<br>- 3+ years of program or project management experience<br>- 3+ years of working cross functionally with tech and non-tech teams experience<br>- 3+ years of defining and implementing process improvement initiatives using data and metrics experience<br>- Bachelor's degree<br>- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL<br>- Experience defining program requirements and using data and metrics to determine improvements<br>- 3+ years of driving end to end delivery, and communicating results to senior leadership experience<br>- 3+ years of driving process improvements experience<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- Experience building processes, project management, and schedules<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary: <br> <p>Our client an overseas NGO who provide consultancy services to businesses wishing to develop business within the region have a vacancy for a Regional Director based in their Dubai Office.</p><br><br> Key Responsibilities: <br> <ul> <li><ul><li>Responsible for the Middle East operations with a remit to create and develop a strategy in line with the corporate vision.</li><li>Your key responsibilities will be to:</li><li>Provide in-market expertise to help companies expand their businesses in UAE, Qatar, Egypt, and other countries within MENA.</li><li>Navigate the local regulatory environment and develop opportunities across</li><li>different sectors.</li><li>Monitor the business environment and provide up-to-date market intelligence to</li><li>companies to help advance their businesses in the Middle East.</li><li>Establish, maintain, and cultivate strategic contacts and partnerships to generate leads and for business matching across sectors.</li><li>Identify and secure revenue through partnership, programs and relevant services</li><li>Provide advisory and market knowledge to support companies'</li><li>internationalization plans</li><li>Develop country market briefs providing insights into market trends, business</li><li>opportunities, key developments, and market-entry strategies to support senior</li><li>management, stakeholders, and companies.</li><li>Oversee and execute events, seminars, and in-market business missions to</li><li>achieve departmental objectives, generate qualified business leads, and</li><li>facilitate high-quality networking opportunities for participating companies.</li><li>management and development of your local team and office.</li></ul></li> </ul> <br> Requirements: <br> <ul> <li><ul><li>Minimum of 8-10 years of relevant work experience in international business development with NGOs/Trade commissions/Chambers of Commerce/business councils.</li><li>Good relations with an extensive local contact of private companies across</li><li>sectors, chambers, associations and government (bonus) in the region a must</li><li>Knowledge of industry landscape, business practices and ecosystem a must</li><li>Ability to handle cross-cultural differences and communicate effectively with</li><li>stakeholders</li><li>Preferably Arabic speaking</li><li>Strong business development, process management, and negotiation skills</li><li>Experience in program development and management will be advantageous</li><li>Mix of both govt/ chamber and private sector experience will be advantageous</li><li>Excellent leadership skills and a hands-on approach</li><li>Self-motivated, positive attitude, and a team leader.</li></ul></li> </ul> <br> <br><br> </div>

Role Description The Chief Executive Officer will provide strategic leadership and overall direction for The African Soul Centre, ensuring alignment with its mission of community empowerment and sustainable impact. This part-time, hybrid role is based in the Abu Dhabi Emirate, United Arab Emirates, with a combination of on-site work and flexibility to work from home. The CEO will oversee organisational strategy, financial sustainability, operational effectiveness, and stakeholder relationships, including donors, partners, community leaders, and regulatory bodies. Day-to-day responsibilities include guiding program development, monitoring performance against impact and compliance targets, supporting fundraising and partnership initiatives, and reporting to the board on organisational priorities and risks. The CEO will also cultivate a collaborative culture, strengthen governance practices, and represent the organisation in key external engagements. Qualifications Strong financial acumen, with skills in Finance and Business Planning to ensure responsible budgeting, forecasting, and resource allocation. Proven experience in Operations Management to oversee programs, processes, and organisational systems for efficiency and impact. Capability in Strategic Planning to set long-term goals, define priorities, and guide the organisation’s growth and sustainability. Experience in Sales or fundraising-related activities to support donor engagement, partnership development, and revenue generation. Previous leadership experience in non-profit, social impact, or community development environments. Strong stakeholder management and communication skills, with the ability to engage boards, donors, partners, and community members effectively. Understanding of governance, regulatory compliance, and risk management, ideally with exposure to POPIA or similar frameworks. Relevant tertiary qualification in business, finance, public administration, social sciences, or a related field is preferred. Ability to work effectively in a multicultural, international context and to manage a hybrid work schedule across locations.

DXC Technology | United Arab Emirates | On-site<br>DXC Technology is seeking an experienced Program Manager to manage the successful delivery of a large-scale, complex technology transformation program in the UAE.<br>The successful candidate will be responsible for coordinating multiple interconnected projects and workstreams, ensuring effective governance, managing risks and dependencies, overseeing resources and vendors, and driving delivery against agreed scope, schedule, budget, quality, and business objectives.<br>This role requires a highly experienced technology program professional who can combine hands-on delivery management with strong stakeholder engagement, governance, commercial awareness, and leadership.<br>Key Responsibilities Program Delivery & Execution Manage the end-to-end execution of a complex technology transformation program. Translate program objectives and strategy into detailed delivery plans, milestones, priorities, and measurable outcomes. Coordinate multiple projects, workstreams, project managers, technical teams, vendors, and delivery partners. Ensure delivery against agreed scope, schedule, budget, quality, and contractual commitments. Track milestones, deliverables, dependencies, critical paths, and resource requirements. Identify delivery challenges early and drive corrective and recovery actions where required. Maintain strong execution discipline across all program workstreams. Program Governance & Reporting Implement and maintain effective program governance, controls, reporting, and escalation mechanisms. Track program performance against KPIs, milestones, financial targets, risks, and dependencies. Maintain accurate program plans, RAID logs, action trackers, decision logs, and governance documentation. Prepare regular program status reports and executive-level presentations. Support Steering Committee and senior leadership meetings with clear reporting on progress, risks, decisions, and required actions. Ensure appropriate escalation of critical issues and dependencies. Stakeholder Management Build and maintain effective relationships with senior stakeholders, internal teams, partners, and vendors. Act as a key point of coordination between business, technology, delivery, and management teams. Facilitate program meetings, workshops, governance forums, and delivery reviews. Manage stakeholder expectations and ensure clear, consistent, and transparent communication. Drive alignment and timely decision-making across multiple stakeholder groups. Financial & Resource Management Manage program budgets, forecasts, resource plans, and financial performance. Monitor actual spend against approved budgets and forecasts. Support effective resource allocation and utilization across projects and workstreams. Identify potential financial risks and opportunities for cost optimization. Work closely with commercial, finance, delivery, and leadership teams to maintain financial control. Risk, Issues & Dependencies Proactively identify, assess, track, and mitigate program risks and issues. Manage dependencies across projects, workstreams, vendors, and technology teams. Establish clear ownership and resolution plans for critical risks and issues. Escalate significant delivery concerns in a timely manner. Drive corrective actions and recovery plans when delivery deviates from agreed targets. Vendor & Partner Management Coordinate delivery across multiple vendors, technology partners, and internal teams. Monitor vendor performance against agreed deliverables, milestones, and service commitments. Facilitate resolution of cross-vendor dependencies and delivery issues. Ensure effective collaboration across the broader program ecosystem. Quality & Continuous Improvement Ensure adherence to established program management methodologies, governance standards, security requirements, and quality controls. Monitor delivery quality and ensure appropriate corrective actions are implemented. Identify opportunities to improve program processes, reporting, governance, and delivery effectiveness. Support operational readiness, transition, and handover into BAU operations.<br>Required Experience Bachelor’s degree in Business, Information Technology, Engineering, Computer Science, or a related discipline.10+ years of project/program management experience, including significant experience managing complex technology programs. Demonstrated experience managing large-scale technology or digital transformation programs involving multiple projects and workstreams. Strong experience coordinating project managers, technical teams, vendors, partners, and cross-functional stakeholders. Proven experience managing program schedules, budgets, resources, risks, issues, and dependencies. Strong understanding of program governance, PMO frameworks, RAID management, change control, and executive reporting. Experience working within complex multi-vendor and systems integration environments. Demonstrated experience engaging with senior management and executive stakeholders. Strong financial and commercial awareness. Excellent communication, leadership, negotiation, facilitation, and problem-solving capabilities.<br>Preferred Experience Previous experience delivering major technology programs in the UAE or wider GCC region. Experience across systems integration, infrastructure, cloud, applications, cybersecurity, digital transformation, or IT modernization programs. Experience working within large-scale, complex, highly governed enterprise environments. Experience managing programs requiring a high level of governance, security, confidentiality, and delivery control. Recognized program/project management certification such as PMP, PgMP, MSP, PRINCE2, SAFe, or Agile. Postgraduate qualification is advantageous.<br>What We Are Looking For We are looking for a hands-on Program Manager who can take ownership of complex delivery and maintain control across multiple moving parts. The successful candidate should be equally comfortable managing detailed program plans, risks, dependencies, resources, and vendors while communicating effectively with senior stakeholders and leadership. The ideal candidate will demonstrate strong ownership, structured execution, resilience, commercial awareness, and the ability to bring multiple teams together to achieve complex transformation objectives.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Support the implementation of capability development programs and cultural initiatives, including logistics and coordination</li><li>Assist with scheduling and organizing training sessions and workshops</li><li>Address employee queries related to development opportunities and cultural programs</li><li>Collect feedback from training participants and program users to support evaluation and improvements</li><li>Maintain accurate records and documentation related to development programs and cultural initiatives</li><li>Help coordinate events and activities related to cultural initiatives and employee development</li><li>Assist with administrative tasks related to the management of development programs, including data entry and report preparation</li><li>Develop and distribute communication materials related to development programs and cultural activities</li><li>Ensure compliance with organizational policies and procedures related to capability development and culture</li><li>Assist with managing relationships with external vendors and service providers</li><li>Help manage resources and logistics for training and cultural programs</li><li>Prepare basic reports on program activities and outcomes for review by senior staff</li><li>Assist in analyzing feedback and data related to program effectiveness and impact</li><li>Support tracking of expenditures related to development programs and cultural initiatives</li><li>Provide general administrative support to the Capability Development &amp; Culture team</li></ul><br>Responsibilities:<br><ul><li>Support the implementation of capability development programs and cultural initiatives, including logistics and coordination</li><li>Assist with scheduling and organizing training sessions and workshops</li><li>Address employee queries related to development opportunities and cultural programs</li><li>Collect feedback from training participants and program users to support evaluation and improvements</li><li>Maintain accurate records and documentation related to development programs and cultural initiatives</li><li>Help coordinate events and activities related to cultural initiatives and employee development</li><li>Assist with administrative tasks related to the management of development programs, including data entry and report preparation</li><li>Develop and distribute communication materials related to development programs and cultural activities</li><li>Ensure compliance with organizational policies and procedures related to capability development and culture</li><li>Assist with managing relationships with external vendors and service providers</li><li>Help manage resources and logistics for training and cultural programs</li><li>Prepare basic reports on program activities and outcomes for review by senior staff</li><li>Assist in analyzing feedback and data related to program effectiveness and impact</li><li>Support tracking of expenditures related to development programs and cultural initiatives</li><li>Provide general administrative support to the Capability Development &amp; Culture team</li></ul><br>Qualifications:<br><ul><li>Bachelor’s Degree in Human Resources Management, Business Management, or equivalent</li><li>Certification in Learning and Development is preferred but not required</li><li>Minimum 03 years of related work experience in similar industries</li><li>Basic understanding of learning and development principles</li><li>Knowledge of organizational culture and its impact</li><li>Proficiency in administrative tasks and documentation</li><li>Experience with training coordination and scheduling</li></ul> </div>

Role Description The Program Manager will oversee the planning, coordination, and execution of لقاء الـ25 gatherings and related initiatives in a part-time, remote capacity. This role includes organizing meeting agendas, managing schedules, and coordinating communication among members to ensure smooth and timely collaboration. The Program Manager will document key discussion points and action items, follow up on commitments, and maintain records and reports for ongoing programs. Responsibilities also include supporting stakeholder engagement, managing online collaboration tools, and identifying opportunities to improve processes, logistics, and member experience. Qualifications Program and project coordination skills, including planning, scheduling, and monitoring progress. Stakeholder management and communication abilities to collaborate with senior leaders and diverse participants. Strong organizational and time-management skills, with attention to detail and the ability to handle multiple tasks. Experience working remotely, with proficiency in digital collaboration tools and virtual meeting platforms. Fluency in Arabic and proficiency in English, with clear written and verbal communication. Background in program management, community building, or event coordination is highly beneficial. Bachelor’s degree in business, communications, public administration, or a related field preferred. Demonstrated ability to work independently, exercise sound judgment, and maintain confidentiality.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>JOB DESCRIPTION</span></span><br><span><span><strong>1</strong></span></span><span><span><strong>Job Title</strong></span></span><p><span><span>Vice President, Digital Delivery Manager [Paygrade M]</span></span></p><br><span><span>Department</span></span><p><span><span>RBG Digital&nbsp;</span></span></p><br><br><span><span>Direct Supervisor</span></span><p><span><span>Head of Agile Transformation</span></span></p><br><span><span>Job Number</span></span><br><span><span><strong>2</strong></span></span><span><span><strong>Job Purpose</strong></span></span><br><p><span><span>The Vice President, Digital Delivery Manageris responsible for ensuring strong program governance across strategic Digital initiatives for Retail Banking Group &amp; overseeing end-to-end digital release management. This will be a global role to lead and govern across all regions and markets of RBG Digital.</span></span></p><br><p><span><span>The role is responsible for driving governance oversight across strategic programs and digital initiatives spanning across all markets of RBG Digital, by establishing standardized delivery frameworks, controls, reporting structures, and decision-making processes. Ensures alignment with organizational objectives and delivery standards, through effective governance forums, executive reporting, issue and dependency management, and cross-functional stakeholder coordination to support successful and controlled program execution.</span></span></p><br><p><span><span>The role is further responsible for establishing and managing governance frameworks of all markets for digital releases across RBG Digital’s Software Delivery Lifecycle (SDLC). Ensures all release activities comply with organizational standards, change management processes, risk controls, audit requirements, and operational governance policies. Oversees release approvals, readiness reviews, dependency management, deployment controls, stakeholder governance forums, and escalation processes to ensure stable, compliant, and well-coordinated production releases across the organization. Drives structured feedback loops across digital squads by leveraging data from releases, incidents, and operational performance to enable continuous improvement and delivery excellence.</span></span></p><br><br><span><span><strong>3</strong></span></span><p><span><span><strong>Dimensions</strong></span></span></p><br><br><p><span><span>Operating Expense Budget</span></span></p><br><p><span><span>Number of Staff (direct)</span></span></p><br><br><p><span><span>Capital Exp. Budget</span></span></p><br><p><span><span>Other</span></span></p><br><br><p><span><span>Revenues &nbsp;</span></span></p><br><br><span><span><strong>4</strong></span></span><ul><li><p><span><span><strong>Key Result Areas</strong></span></span></p><br></li></ul><br><p><span><span><strong>Program Management</strong></span></span></p><br><ul><li><p><span><span>Lead and oversee large-scale strategic initiatives cutting across multiple squads, tribes, functions, and markets, ensuring aligned governance, execution consistency, stakeholder coordination, and successful delivery across the global organization</span></span></p><br></li><li><p><span><span>Deliver programs to meet organizational objectives and program success criteria.</span></span></p><br></li><li><p><span><span>Present overall status, blockers, risks, dependencies in regular forums including planning sessions, weekly meetings and/or Steering Committees as required</span></span></p><br></li><li><p><span><span>Perform program management activities such as planning, scheduling, tracking and reporting - status, quality, risk in an Agile approach (work with Tribe Leads, Product Owners, Agile Coaches and Lead Engineers as required)</span></span></p><br></li><li><p><span><span>Co-ordinate team resources to complete assigned tasks within program/BAU targets</span></span></p><br></li><li><p><span><span>Ensure key activities are executed according to strict program and program portfolio objectives</span></span></p><br></li><li><p><span><span>Act as the central point of governance for managing program escalations across squads, tribes, functions, and markets, ensuring timely decision-making and risk mitigation</span></span></p><br></li></ul><p><span><span><strong>Release Management &nbsp;</strong></span></span></p><br><ul><li><p><span><span>Designing and implementing policies, processes and tools that will enforce proactive adherence and governance to the Release Management framework</span></span></p><br></li><li><p><span><span>Facilitate release governance meetings and drive decision-making for release readiness, risks, dependencies, and approvals.</span></span></p><br></li><li><p><span><span>Ensure all releases comply with organizational policies, audit requirements, security standards, and change management processes.</span></span></p><br></li><li><p><span><span>Drive continuous improvement initiatives to optimize release governance, deployment efficiency, and operational stability.</span></span></p><br></li><li><p><span><span>Oversee post-release reviews, incident tracking, lessons learned, and corrective action implementation.</span></span></p><br></li><li><p><span><span>Support Agile, DevOps, and CI/CD practices while maintaining governance and control requirements.</span></span></p><br></li><li><span><span>Establish and drive structured feedback loops with squads through reporting mechanisms across releases, incidents, defects, and change activities, to drive continuous improvement, delivery predictability, and operational stability.</span></span></li><li><p><span><span>Act as the central governance point for major digital releases and enterprise deployments.</span></span></p><br></li><li><p><span><span>Govern and standardize key digital governance activities including RCSA, SOP management, Agile methodologies, process controls, and operational governance practices to ensure consistency, compliance, and continuous improvement across the digital organization.</span></span></p><br></li><li><p><span><span>Act as the central point of governance for managing Release managment escalations across squads, tribes, functions, and markets, ensuring timely decision-making and risk mitigation</span></span></p><br></li></ul><br><span><span><strong>5</strong></span></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Works within a multidisciplinary team or in an environment in</span></span><span><span>which multidisciplinary teamwork is carried out.</span></span></p><br></li><li><p><span><span>Works in a fast-paced environment where fast decision-making, rapid problem-solving and quick escalation (where required) is needed</span></span></p><br></li><li><p><span><span>Collaborates with key stakeholders (e.g. Senior Management, CRB, Business Governance, risk, compliance, CXCG, Business Product Owners, Digital squads etc.) and creates good rapport with different levels of seniority within the organization</span></span></p><br></li><li><p><span><span>Strict compliance with bank's policy and procedures</span></span></p><br></li><li><p><span><span>Since many releases are deployed outside of normal working hours and days, the role may require occasionally to be available nights and weekends&nbsp;</span></span></p><br></li><li><p></p></li></ul> </div>

Role Description The PMO Director at EL Saeed Law Firm مكتب السعيد للمحاماة will lead the planning, oversight, and continuous improvement of the firm’s project and program management practices. This part-time, remote role is responsible for establishing PMO standards, methodologies, and governance frameworks to ensure consistent delivery across legal and operational projects. The PMO Director will coordinate project portfolios, align initiatives with strategic objectives, and monitor progress, risks, and dependencies. Day-to-day tasks include guiding project managers, reviewing project plans and budgets, preparing status reports for leadership, and recommending process enhancements. The role also involves collaborating with legal and administrative teams to prioritize projects, optimize resource utilization, and support informed decision-making.<br>Qualifications<br> Candidates should possess strong Program Management and Project Management skills to oversee multiple initiatives and ensure consistent delivery. Candidates should possess solid Budgeting capabilities to manage project financials, cost control, and resource allocation. Candidates should possess advanced Analytical Skills to interpret data, assess performance, and identify risks and opportunities. Candidates should possess effective Communication skills to collaborate with stakeholders, prepare clear reports, and present recommendations. Candidates should have experience establishing or leading a PMO, preferably in professional services or legal environments. Candidates should be comfortable working remotely and part-time, with strong self-management, organization, and time-management abilities. Candidates should ideally hold a relevant bachelor’s degree (e.g., Business, Management, Law, or related field); advanced certifications such as PMP or PgMP are a plus. Candidates should demonstrate proficiency with project management tools and collaboration platforms, and familiarity with governance and compliance practices.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud advisor to your customer.<br>Key job responsibilities<br>The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.<br>About the team<br>Technical Solution Architects for SSA Region<br>- 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience<br>- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience<br>- Bachelor's degree in science, technology, engineering, math, business or equivalent<br>- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams<br>- PMP certification, or SCRUM/Agile, SAFe certification<br>- Experience implementing cloud services including migrations and modernization projects or similar<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>