وظائف مايكروسوفت ديناميك - ابو ظبي الإمارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>JOB SUMMARY<br>As the multi-property sales contact for leisure customers, the Multi-Property Director of Sales – Leisure is responsible for the overall strategy of the wholesale and luxury consortia segments for JW Marriott Marquis Hotel Dubai, Le Meridien Al Aqah Beach Resort Fujairah and Al Maha, a Luxury Collection Desert Resort and Spa. Achieves personal and segment revenue goals. Ensures business is turned over properly and in timely fashion for proper service delivery. Ensures compliance with Marriott International / JW Marriott Operating Standards to maintain brand integrity.&nbsp;<br>SCOPE / BUSINESS CONTEXT&nbsp;<br>A Full Time position based at JW Marriott Marquis Dubai<br>Number of Direct Reports – 3<br>Titles of Direct Reports – Multi-Property Sales Manager – Leisure, Multi-Property Assistant Sales Manager – Leisure, Multi-Property Sales Executive – Leisure.&nbsp;<br>CANDIDATE PROFILE&nbsp;<br>Experience:<br>Must have (4+) years of progressive sales experience&nbsp;<br>Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred&nbsp;<br>Skills and Knowledge&nbsp;<br>Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio<br>Possesses software knowledge (Microsoft Office, etc.)<br>Must be able to “Knock on doors” to get the business<br>Knows how to conduct research on the Internet&nbsp;<br>Weekly prospecting and soliciting goals<br>Uncovering new customers (Local and social)&nbsp;<br>Effective sales skills to up-sell products and services&nbsp;<br>Strong customer development and relationship management skills&nbsp;<br>Knowledge of contract management and legalities&nbsp;<br>Financial management skills, e.g. ability to understand P&amp;L statements, manage operating budgets, forecasting and scheduling<br>Strong communication skills (verbal, listening, writing)&nbsp;<br>Strong problem-solving skills&nbsp;<br>Strong customer and associate relation skills&nbsp;<br>Strong presentation and platform skills&nbsp;<br>Strong organization skills&nbsp;<br>Strong “Closing skills”&nbsp;<br>Strong “persuasion” skills<br>Effective decision-making skills<br>Strong team management skills<br>Education or Certification<br>College degree preferred<br>CORE WORK ACTIVITIES<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>BUSINESS RESULTS&nbsp;<br>Sales &amp; Revenue Management<br>Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales &amp; Director of Sales &amp; Marketing.&nbsp;<br>Identifies revenue opportunities for the hotel based on the client profile.&nbsp;<br>Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet the customer’s needs and identifies opportunities to up-sell products and services throughout the sales process.&nbsp;<br>Exceeds company minimum standards with the SFA sales process and acts as a mentor for others within this area.&nbsp;<br>Understands the overall market in which they sell - competitors’ strengths and weaknesses, market trends, supply and demand, etc.&nbsp;<br>Builds and strengthens relationships with existing and new customers to include business trips, sales calls, entertainment, FAM trips, etc.; and effectively conducts customer site inspections.&nbsp;<br>Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.&nbsp;<br>Responds to incoming inquiries within their market segment in a timely manner.&nbsp;<br>Proactively targets not only the local Destination Management Company but also works closely with the end Tour Operator in the source markets.&nbsp;<br>Closes the best opportunities for the hotel based on market conditions and hotel needs.&nbsp;<br>Creates sales contracts as required.&nbsp;<br>Comprehends budgets as needed to assist in the financial management of the department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.&nbsp;<br>MANAGEMENT COMPETENCIES<br>Leadership<br>Managing Execution<br>Building Relationships<br>Generating Talent and organizational capability<br>Learning and applying professional expertise<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Voice and Accent Coach<br><p>Job Description</p><br><br><br><p><span><span><b>About the Role</b></span></span></p><br><br><p><span><span>When a Daman member calls us, it is rarely a casual chat. It is a claim, a pre-approval, a hospital visit that did not go to plan. In those moments, being understood the first time, and feeling listened to, changes the whole call.</span></span></p><br><br><p><span><span>As our <b>Voice &amp; Accent Neutralization Coach</b>, you will <b>train our Abu Dhabi and Ajman teams on spoken English and accent, and take them to C1</b>. You will teach, practise and coach, so agents speak clearly and confidently and handle every customer with warmth, ownership and professionalism. This is a hands-on role: you will be on the floor, listening to real calls, and turning what you hear into small, practical habits agents can use on their very next call.</span></span></p><br><br><p><span><span>Our goal is a clear, confident, easily understood voice. It is not about erasing anyone’s identity or personality.</span></span></p><br><br><p><span><span><b>What does C1 mean on the floor?</b></span></span></p><br><br><p><span><span>Speaking at C1 (CEFR) means expressing yourself fluently and naturally, adjusting your language to the customer, and being understood the first time, even when the topic is complicated or the caller is upset.</span></span></p><br><br><p><span><span>C1 matters twice in this role. <b>You must be at C1 yourself to apply</b>, because the team learns from your voice. And <b>getting the team to C1 is what the role is measured on.</b></span></span></p><br><br><p><span><span><b>This could be you if…</b></span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span>Colleagues already ask you, “How would I say this to the customer?”</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span>You have helped a new joiner through a tough call and watched them grow.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span>You notice how a call sounds (tone, pace, the pause before “I understand”), not just what was said.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span>You want a move into Training, Quality or Learning &amp; Development, and this is a real doorway in.</span></span></p><br><br><br><br><p><span><span><b>How the Team Gets to C1</b></span></span></p><br><br><p><span><span>Every agent in scope follows the same simple path. You run it, and they do the practising.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Step 1, Baseline:</b> a CEFR-aligned voice assessment. Each agent gets a personal profile showing what is already strong and the two or three things that will move the needle most.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Step 2, Train:</b> short, focused sessions (1:1, small group and floor-side) on the two tracks below.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Step 3, Practise:</b> role-plays on real Daman scenarios (coverage questions, pre-approvals, claim status, renewals, complaints), shadowing, and recording and playing back their own speech.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Step 4, Apply and coach:</b> feedback on live calls and call clips, with Quality’s support. One or two focus points per agent at a time, not twenty.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Step 5, Re-assess and sustain:</b> re-check against the baseline at each checkpoint. Agents who reach C1 move to maintenance and refreshers, and everyone else gets an updated plan.</span></span></p><br><br><br><br><p><span><span><b>Track 1: Accent and Voice</b></span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Clear sounds:</b> the vowels and consonants that most affect clarity for our team’s first languages.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Word and sentence stress:</b> where the beat falls, so key words land.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Intonation:</b> sounding warm and confident rather than flat or rushed.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Rhythm and connected speech:</b> linking words naturally.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Pace, pausing and volume:</b> slowing down for names, numbers and policy details.</span></span></p><br><br><br><br><p><span><span><b>Track 2: Spoken Language</b></span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Accurate spoken grammar:</b> tenses, articles, prepositions and question forms.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Insurance vocabulary:</b> coverage, pre-approval, co-payment, network and claims, explained in plain language.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Fluency:</b> fewer fillers and restarts, and confident sentence building.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Listening and clarifying:</b> checking understanding, paraphrasing and handling hard-to-hear callers.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span><b>Professional phrasing:</b> opening, holding, transferring, apologising and closing.</span></span></p><br><br><br><br><p><span><b>Key Responsibilities:</b></span></p><br><br><p><span><b>Own the path to C1</b></span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Run the baseline and re-assessments, group agents into cohorts, and keep a personal plan and regular check-ins for every agent in scope.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Deliver the accent and language training and coach on live calls, so progress shows up in real conversations and not only in the classroom.</span></p><br><br><p><span><b>Build soft skills and customer-handling etiquette</b></span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Coach the call-handling basics customers notice most: warm opening and closing, active listening, empathy, ownership, polite hold and transfer etiquette, and clear next steps.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Prepare agents for difficult moments: calming an anxious or frustrated member, de-escalation, and saying “no” or “not yet” without losing the relationship.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Strengthen tone and emotional intelligence, so agents sound calm and caring on call number 5 and on call number 55.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Build cultural awareness for a customer base that spans many nationalities and communication styles.</span></p><br><br><p><span><b>Make it stick</b></span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Work with Quality to align coaching with the call-quality parameters, and join calibration sessions on voice, soft skills and etiquette.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Track progress (assessment scores, quality trends, CSAT comments on communication) and share a simple monthly update with Operations and Account leadership.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Support new joiners during nesting, run refreshers for existing agents, and recognise improvement when it happens.</span></p><br><br><p><span><b>Build the bench</b></span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Create and maintain training material: pronunciation drills, phrase banks, role-play cards, short audio or video micro-lessons and workbook content.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Run Train-the-Trainer and peer-coach sessions so Team Leaders and Quality Analysts can reinforce the habits between your sessions.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Coordinate with Operations and WFM so coaching fits around service levels and shifts.</span></p><br><br><br><br><br><br><p><span><span><b>What Success Looks Like</b><i>.</i></span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span>Agents in scope progressing from their baseline to <b>C1 spoken English</b>, checkpoint by checkpoint.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span>Fewer “sorry, could you repeat that?” moments and fewer clarity-related quality misses.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span>Better scores on soft-skills and etiquette parameters, and better CSAT comments on communication.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span>Every agent in scope has a baseline, a personal plan and regular check-ins.</span></span></p><br><br><p><span>·&nbsp;&nbsp;&nbsp;&nbsp; </span><span><span>Team Leaders and QAs confident enough to reinforce the habits themselves.</span></span></p><br><br><br><br><p><span><b>Candidate desired with:</b></span></p><br><br><p><span><b>Mandatory requirement</b></span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span><b>Spoken English at C1 or above (CEFR).</b> This is not negotiable: the coach is the model the team learns from. It is confirmed in the voice and speaking assessment (Step 2 of selection), and applicants who do not reach C1 will not move forward.</span></p><br><br><p><span><b>What we are also looking for</b></span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span><b>Contact-centre voice experience</b> (agent, SME, trainer, QA or team leader) and a solid feel for how calls flow and what customers react to.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span><b>Experience coaching or training others</b>, formal or informal: peer coach, buddy, floor support, nesting or trainer. Seeing people improve because of you counts.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span><b>Customer-handling and soft-skills foundation:</b> empathy, active listening, de-escalation and call etiquette.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span><b>Pronunciation basics</b> (word stress, intonation, rhythm, connected speech), or the willingness to build them quickly with our support.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>A confident facilitator, comfortable with a room of 15 and just as comfortable making one person feel safe to practise, with a patient, encouraging style and feedback people want to act on.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Comfortable with data: reading quality scores, assessment results and CSAT comments. Proficient in Microsoft Office (Excel and PowerPoint).</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Bachelor’s degree in a related field.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Self-starter with an ownership mindset (quality, accountability, results, continuous improvement), flexible and adaptable to changing business and operational requirements.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Willing and able to work a flexible schedule in a 24/7 operational environment (rotational shifts, nights, weekends and public holidays, based on business requirements), with occasional travel between the Abu Dhabi and Ajman sites.</span></p><br><br><p><span><b>An advantage</b></span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>CELTA, TEFL/TESOL, Train-the-Trainer, or a voice, accent or phonetics certification.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Familiarity with COPC standards and quality frameworks.</span></p><br><br><p>·&nbsp;&nbsp;&nbsp;&nbsp; <span>Arabic or other languages, and a good feel for UAE customer expectations.</span></p><br><br><p><span><i>Not every box ticked? If you meet the C1 requirement and bring coaching instinct and strong customer handling, apply. The rest, such as certification, can be built together.</i></span></p><br><br><br><br><p>Location:</p><br><br>ARE Dubai - Property# BCB2 515, Dubai CommerCity<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time2026-12-31<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.</p><br><p>Key Features:</p><br><p>Stunning Waterfront Setting:</p><br><p>Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.</p><br><p>Luxurious Accommodations:</p><br><p>Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.</p><br><p>World-Class Dining:</p><br><p>Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.</p><br><p>State-of-the-Art Facilities:</p><br><p>Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.</p><br><p>Exceptional Service:</p><br><p>At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.</p><br><br>Job Description<br><br><p>Rixos Marina Abu Dhabi is looking for Residences Manager is the liaison between Residence owners and the hotel team. They will ensure&nbsp;compliance and managing all areas through setting and&nbsp;<br>achieving financial objectives; developing and retaining colleagues; and exceeding ownership and&nbsp;<br>residences expectations. These areas include all common areas, owner amenities, housekeeping,&nbsp;<br>engineering, and valet.&nbsp;</p><br><p>Fundamental Requirements</p><br><p><strong>Residences Operations</strong></p><br><ul><li>Liaise at all times with the Hotel to ensure a smooth operation.</li><li>Coordinate and manage the day-to-day operations of the residential entity.</li><li>Solve operational challenges, concerns or problems that may arise at the property.</li><li>At all times, focus on improving the overall flow of operations at the property, seeking ways to maximize and improve the effectiveness and efficiency through productivity and sustainable programs and correctly allocate resources, in order to increase residents satisfaction levels, as well as colleague productivity and satisfaction.</li><li>Organize and oversee operational programs such as programs of preventative maintenance.</li><li>Play a lead role in the management of Residences Common Areas and Owners Lounges.</li></ul><p><strong>Homeowner Journey &amp; Resident Relations</strong></p><br><ul><li>Strategically lead and meticulously manage the complete Homeowner Journey across all phases:<ul><li>Handover: Seamless transition and onboarding process.</li><li>Welcome &amp; Orientation: Personalized integration into the residence and community.</li><li>The Art of Living Well: Curating services that enhance daily life.</li><li>Community: Fostering engagement and belonging among residents.</li><li>Seamless Living: Ensuring effortless and enjoyable day-to-day operations.</li><li>Rental Program Management: (If applicable) Oversee and optimize any residential rental programs.</li></ul></li><li>Responsible for resident/owner relations and for handling response alerts within the required time lines.</li><li>Cultivate and nurture profound, lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs, inquiries, and lifestyle enhancement opportunities.</li><li>Proactively anticipate and address homeowner concerns, ensuring swift and satisfactory resolutions.</li></ul><p><strong>Service Excellence &amp; Standards</strong></p><br><ul><li>Establish, implement, and rigorously maintain Raffles’ legendary service standards through comprehensive operational procedures, policies, and training initiatives.</li><li>Continuously evaluate and refine service delivery to ensure consistent excellence and anticipate homeowner needs.</li><li>Ensure that Standard Operating Procedures (SOP’s) have been thoroughly understood and are being implemented by all colleagues.</li><li>Ensure that all colleagues are properly trained on all Raffles service standards.</li></ul><p><strong>Operational Oversight</strong></p><br><ul><li>Oversee all aspects of residential property operations, including:<ul><li>Maintenance Excellence: Ensuring impeccable upkeep and proactive maintenance.</li><li>Security Protocols: Implementing robust, discreet, and effective security measures.</li><li>Concierge Services: Delivering personalized and anticipatory concierge support.</li><li>Housekeeping Standards: Maintaining pristine residential environments.</li><li>Amenity Management: Overseeing the immaculate presentation and optimal functionality of all residential amenities.</li></ul></li></ul><p><strong>Cross-Functional Collaboration</strong></p><br><ul><li>Foster strong, collaborative relationships with departmental managers across the hotel&nbsp;to ensure integrated and seamless service delivery in areas such as:<ul><li>Property &amp; Engineering</li><li>Lifestyle &amp; Domestic Services</li><li>Hospitality Services (e.g., F&amp;B, Spa access)</li><li>Community &amp; Communications</li><li>Security &amp; Access Control</li></ul></li><li>Champion and represent the Residences within the broader hotel&nbsp;operations.</li><li>Foster a collaborative, respectful, and supportive environment with all hotel Heartists, ensuring seamless interdepartmental communication and service delivery.</li></ul><p><strong>Team Leadership &amp; Development</strong></p><br><ul><li>Lead and support all department managers and colleagues in the achievement of their financial and operational targets via effective leadership and HR practices, policy and procedural development and appropriate colleague training activities.</li><li>Monitor and act on staffing levels and productivity targets.</li><li>Coordinate monthly leadership and weekly divisional meetings.</li></ul><p><strong>Financial Management</strong></p><br><ul><li>Manage the financial performance and provide meticulous budget oversight for all residential operations.</li><li>Ensure optimal resource allocation, cost control, and revenue generation (where applicable), while upholding service excellence and homeowner satisfaction.</li><li>Prepare and analyze financial reports, making data-driven decisions to enhance efficiency and profitability.</li></ul><p><strong>Homeowners Association (HOA) &amp; Governance</strong></p><br><ul><li>Coordinate effectively with Homeowners Association (HOA) management, ensuring transparent communication, adherence to bylaws, and effective governance.</li><li>Actively participate in HOA meetings and initiatives to support community harmony and enhance property value.</li><li>Fulfil all obligations as outlined in applicable bylaws, articles of incorporations and any other project documents, seeking approval from Raffles Hotels and Resorts, where necessary.</li></ul><p><strong>Health, Safety &amp; Security</strong></p><br><ul><li>Ensure the health, safety and security of our residents and colleagues.</li><li>Implement, monitor, and enforce stringent health, safety and security protocols to provide utmost peace of mind for residents.</li><li>Ensure all procedures comply with local regulations and brand standards, while maintaining the welcoming and discreet atmosphere characteristic of Raffles residences.</li><li>Ensure compliance with all local laws and regulations.</li><li>Determine and ensure emergency procedures are established, well practiced and enforced.</li><li>Create, update and ensure timely awareness of the Residences business continuity plan including emergency and crisis management plans.</li></ul><p><strong>Community &amp; Events</strong></p><br><ul><li>Plan and coordinate events for various celebrations throughout the year, including but not limited to, holiday celebrations, cultural festivals.</li><li>Event &amp; Lifestyle Curation:<ul><li>Coordinate and oversee exclusive special events, celebrations, and community activities designed to foster strong connections among residents.</li></ul></li><li>Community &amp; Destination Engagement:<ul><li>Serve as a passionate ambassador for local community engagement, leveraging Raffles’ prestigious position in Boston to provide authentic and enriching destination experiences for homeowners.</li><li>Develop partnerships with local businesses and cultural institutions.</li></ul></li><li>Showcase the unparalleled lifestyle that defines Raffles living through bespoke experiences.</li></ul><p><strong>Records &amp; Administration</strong></p><br><ul><li>Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association dues, Owners’ monthly/quarterly newsletter, hotel features, services and hotel restaurant food concepts and information.</li></ul><p><strong>Continuous Improvement &amp; Innovation</strong></p><br><ul><li>Drive continuous improvement initiatives through systematic homeowner feedback collection, analysis, and proactive implementation of enhancements.</li><li>Ensure services evolve to consistently exceed expectations and maintain a competitive advantage in the luxury residential market.</li><li>Perform other duties requested by Management.</li></ul><br>Qualifications<br><br><p><strong>Education &amp; Experience:&nbsp;</strong><br>• Minimum 3 – 5 years relevant experience within residential arena and or 5 years of Hotel Management&nbsp;<br>experience in a luxury hotel required<br>• College education, preferably a degree in hospitality management.</p><br><p><strong>Personal Attributes:&nbsp;</strong><br>• Strong communication skills, both oral and written<br>• Strong relationship-building skills, able to create and maintain a positive business-like relationship with&nbsp;<br>all Owners, residents and colleagues.<br>• Ability to attract, motivate, develop and retain colleagues with leadership potential.<br>• Self-Motivated and able to work with minimal supervision.<br>• Computer literate, able to use Microsoft Office (Word, Excel, Power Point).</p><br><br>Additional Information<br><br><ol><li><strong>Competitive Salary and Compensation:</strong><ul><li>Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li><strong>Training and Development Opportunities:</strong><ul><li>Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li><strong>Career Advancement:</strong><ul><li>Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li><strong>Health and Wellness Benefits:</strong><ul><li>Comprehensive health insurance coverage.</li></ul></li><li><strong>Employee Recognition Programs:</strong><ul><li>Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li><strong>Work-Life Balance:</strong><ul><li>Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li><strong>Uniforms and Dress Code:</strong><ul><li>Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li><strong>Social Events and Activities:</strong><ul><li>Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li><strong>Transportation Services:</strong><ul><li>Transportation services.</li></ul></li><li><strong>Employee Wellness Programs:</strong><ul><li>Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ol> </div>

<strong>Company Description<br><br></strong>Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.<br><br>Key Features:<br><br>Stunning Waterfront Setting:<br><br>Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.<br><br>Luxurious Accommodations:<br><br>Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.<br><br>World-Class Dining:<br><br>Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.<br><br>State-of-the-Art Facilities:<br><br>Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.<br><br>Exceptional Service:<br><br>At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.<br><br><strong>Job Description<br><br></strong>Rixos Marina Abu Dhabi is looking for Residences Manager is the liaison between Residence owners and the hotel team. They will ensure compliance and managing all areas through setting and<br><br>achieving financial objectives; developing and retaining colleagues; and exceeding ownership and<br><br>residences expectations. These areas include all common areas, owner amenities, housekeeping,<br><br>engineering, and valet.<br><br>Fundamental Requirements<br><br><strong>Residences Operations<br><br></strong><ul><li>Liaise at all times with the Hotel to ensure a smooth operation. </li><li>Coordinate and manage the day-to-day operations of the residential entity. </li><li>Solve operational challenges, concerns or problems that may arise at the property. </li><li>At all times, focus on improving the overall flow of operations at the property, seeking ways to maximize and improve the effectiveness and efficiency through productivity and sustainable programs and correctly allocate resources, in order to increase residents satisfaction levels, as well as colleague productivity and satisfaction. </li><li>Organize and oversee operational programs such as programs of preventative maintenance. </li><li>Play a lead role in the management of Residences Common Areas and Owners Lounges. <br><br></li></ul><strong>Homeowner Journey &amp; Resident Relations<br><br></strong><ul><li>Strategically lead and meticulously manage the complete Homeowner Journey across all phases:</li><ul><li>Handover: Seamless transition and onboarding process. </li><li>Welcome &amp; Orientation: Personalized integration into the residence and community. </li><li>The Art of Living Well: Curating services that enhance daily life. </li><li>Community: Fostering engagement and belonging among residents. </li><li>Seamless Living: Ensuring effortless and enjoyable day-to-day operations. </li><li>Rental Program Management: (If applicable) Oversee and optimize any residential rental programs. </li></ul><li>Responsible for resident/owner relations and for handling response alerts within the required time lines. </li><li>Cultivate and nurture profound, lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs, inquiries, and lifestyle enhancement opportunities. </li><li>Proactively anticipate and address homeowner concerns, ensuring swift and satisfactory resolutions. <br><br></li></ul><strong>Service Excellence &amp; Standards<br><br></strong><ul><li>Establish, implement, and rigorously maintain Raffles’ legendary service standards through comprehensive operational procedures, policies, and training initiatives. </li><li>Continuously evaluate and refine service delivery to ensure consistent excellence and anticipate homeowner needs. </li><li>Ensure that Standard Operating Procedures (SOP’s) have been thoroughly understood and are being implemented by all colleagues. </li><li>Ensure that all colleagues are properly trained on all Raffles service standards. <br><br></li></ul><strong>Operational Oversight<br><br></strong><ul><li>Oversee all aspects of residential property operations, including:</li><ul><li>Maintenance Excellence: Ensuring impeccable upkeep and proactive maintenance. </li><li>Security Protocols: Implementing robust, discreet, and effective security measures. </li><li>Concierge Services: Delivering personalized and anticipatory concierge support. </li><li>Housekeeping Standards: Maintaining pristine residential environments. </li><li>Amenity Management: Overseeing the immaculate presentation and optimal functionality of all residential amenities. <br></li></ul></ul><strong>Cross-Functional Collaboration<br><br></strong><ul><li>Foster strong, collaborative relationships with departmental managers across the hotel to ensure integrated and seamless service delivery in areas such as:</li><ul><li>Property &amp; Engineering</li><li>Lifestyle &amp; Domestic Services</li><li>Hospitality Services (e.g., F&amp;B, Spa access)</li><li>Community &amp; Communications</li><li>Security &amp; Access Control</li></ul><li>Champion and represent the Residences within the broader hotel operations. </li><li>Foster a collaborative, respectful, and supportive environment with all hotel Heartists, ensuring seamless interdepartmental communication and service delivery. <br><br></li></ul><strong>Team Leadership &amp; Development<br><br></strong><ul><li>Lead and support all department managers and colleagues in the achievement of their financial and operational targets via effective leadership and HR practices, policy and procedural development and appropriate colleague training activities. </li><li>Monitor and act on staffing levels and productivity targets. </li><li>Coordinate monthly leadership and weekly divisional meetings. <br><br></li></ul><strong>Financial Management<br><br></strong><ul><li>Manage the financial performance and provide meticulous budget oversight for all residential operations. </li><li>Ensure optimal resource allocation, cost control, and revenue generation (where applicable), while upholding service excellence and homeowner satisfaction. </li><li>Prepare and analyze financial reports, making data-driven decisions to enhance efficiency and profitability. <br><br></li></ul><strong>Homeowners Association (HOA) &amp; Governance<br><br></strong><ul><li>Coordinate effectively with Homeowners Association (HOA) management, ensuring transparent communication, adherence to bylaws, and effective governance. </li><li>Actively participate in HOA meetings and initiatives to support community harmony and enhance property value. </li><li>Fulfil all obligations as outlined in applicable bylaws, articles of incorporations and any other project documents, seeking approval from Raffles Hotels and Resorts, where necessary. <br><br></li></ul><strong>Health, Safety &amp; Security<br><br></strong><ul><li>Ensure the health, safety and security of our residents and colleagues. </li><li>Implement, monitor, and enforce stringent health, safety and security protocols to provide utmost peace of mind for residents. </li><li>Ensure all procedures comply with local regulations and brand standards, while maintaining the welcoming and discreet atmosphere characteristic of Raffles residences. </li><li>Ensure compliance with all local laws and regulations. </li><li>Determine and ensure emergency procedures are established, well practiced and enforced. </li><li>Create, update and ensure timely awareness of the Residences business continuity plan including emergency and crisis management plans. <br><br></li></ul><strong>Community &amp; Events<br><br></strong><ul><li>Plan and coordinate events for various celebrations throughout the year, including but not limited to, holiday celebrations, cultural festivals. </li><li>Event &amp; Lifestyle Curation:</li><ul><li>Coordinate and oversee exclusive special events, celebrations, and community activities designed to foster strong connections among residents. </li></ul><li>Community &amp; Destination Engagement:</li><ul><li>Serve as a passionate ambassador for local community engagement, leveraging Raffles’ prestigious position in Boston to provide authentic and enriching destination experiences for homeowners. </li><li>Develop partnerships with local businesses and cultural institutions. </li></ul><li>Showcase the unparalleled lifestyle that defines Raffles living through bespoke experiences. <br><br></li></ul><strong>Records &amp; Administration<br><br></strong><ul><li>Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association dues, Owners’ monthly/quarterly newsletter, hotel features, services and hotel restaurant food concepts and information. <br><br></li></ul><strong>Continuous Improvement &amp; Innovation<br><br></strong><ul><li>Drive continuous improvement initiatives through systematic homeowner feedback collection, analysis, and proactive implementation of enhancements. </li><li>Ensure services evolve to consistently exceed expectations and maintain a competitive advantage in the luxury residential market. </li><li>Perform other duties requested by Management. <br><br></li></ul>Qualifications<br><br><strong>Education &amp; Experience: <br><br></strong><ul><li> Minimum 3 – 5 years relevant experience within residential arena and or 5 years of Hotel Management<br><br></li></ul><strong>Experience In a Luxury Hotel Required<br><br></strong><ul><li> College education, preferably a degree in hospitality management. <br><br></li></ul><strong>Personal Attributes: <br><br></strong><ul><li> Strong communication skills, both oral and written</li><li> Strong relationship-building skills, able to create and maintain a positive business-like relationship with<br><br></li></ul>all Owners, residents and colleagues.<br><br><ul><li> Ability to attract, motivate, develop and retain colleagues with leadership potential. </li><li> Self-Motivated and able to work with minimal supervision. </li><li> Computer literate, able to use Microsoft Office (Word, Excel, Power Point). <br><br></li></ul>Additional Information<br><br><ul><li>Competitive Salary and Compensation:</li><ul><li>Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions. </li></ul><li>Training and Development Opportunities:</li><ul><li>Access to training programs and development opportunities to enhance skills and advance within the company. </li></ul><li>Career Advancement:</li><ul><li>Opportunities for career growth and advancement within the Rixos Hotels group. </li></ul><li>Health and Wellness Benefits:</li><ul><li>Comprehensive health insurance coverage. </li></ul><li>Employee Recognition Programs:</li><ul><li>Recognition programs to acknowledge and reward outstanding performance and dedication. </li></ul><li>Work-Life Balance:</li><ul><li>Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible. </li></ul><li>Uniforms and Dress Code:</li><ul><li>Provision of uniforms or dress code guidelines for a professional and cohesive appearance. </li></ul><li>Social Events and Activities:</li><ul><li>Participation in social events, team-building activities, and employee gatherings to foster a positive work culture. </li></ul><li>Transportation Services:</li><ul><li>Transportation services. </li></ul><li>Employee Wellness Programs:</li><ul><li>Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></ul>

<strong>Company Description<br><br></strong>Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.<br><br>Key Features:<br><br>Stunning Waterfront Setting:<br><br>Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.<br><br>Luxurious Accommodations:<br><br>Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.<br><br>World-Class Dining:<br><br>Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.<br><br>State-of-the-Art Facilities:<br><br>Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.<br><br>Exceptional Service:<br><br>At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.<br><br><strong>Job Description<br><br></strong>Rixos Marina Abu Dhabi is looking for Residences Manager is the liaison between Residence owners and the hotel team. They will ensure compliance and managing all areas through setting and<br><br>achieving financial objectives; developing and retaining colleagues; and exceeding ownership and<br><br>residences expectations. These areas include all common areas, owner amenities, housekeeping,<br><br>engineering, and valet.<br><br>Fundamental Requirements<br><br><strong>Residences Operations<br><br></strong><ul><li>Liaise at all times with the Hotel to ensure a smooth operation.</li><li>Coordinate and manage the day-to-day operations of the residential entity.</li><li>Solve operational challenges, concerns or problems that may arise at the property.</li><li>At all times, focus on improving the overall flow of operations at the property, seeking ways to maximize and improve the effectiveness and efficiency through productivity and sustainable programs and correctly allocate resources, in order to increase residents satisfaction levels, as well as colleague productivity and satisfaction.</li><li>Organize and oversee operational programs such as programs of preventative maintenance.</li><li>Play a lead role in the management of Residences Common Areas and Owners Lounges.<br><br></li></ul><strong>Homeowner Journey &amp; Resident Relations<br><br></strong><ul><li>Strategically lead and meticulously manage the complete Homeowner Journey across all phases:</li><ul><li>Handover: Seamless transition and onboarding process.</li><li>Welcome &amp; Orientation: Personalized integration into the residence and community.</li><li>The Art of Living Well: Curating services that enhance daily life.</li><li>Community: Fostering engagement and belonging among residents.</li><li>Seamless Living: Ensuring effortless and enjoyable day-to-day operations.</li><li>Rental Program Management: (If applicable) Oversee and optimize any residential rental programs.</li></ul><li>Responsible for resident/owner relations and for handling response alerts within the required time lines.</li><li>Cultivate and nurture profound, lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs, inquiries, and lifestyle enhancement opportunities.</li><li>Proactively anticipate and address homeowner concerns, ensuring swift and satisfactory resolutions.<br><br></li></ul><strong>Service Excellence &amp; Standards<br><br></strong><ul><li>Establish, implement, and rigorously maintain Raffles’ legendary service standards through comprehensive operational procedures, policies, and training initiatives.</li><li>Continuously evaluate and refine service delivery to ensure consistent excellence and anticipate homeowner needs.</li><li>Ensure that Standard Operating Procedures (SOP’s) have been thoroughly understood and are being implemented by all colleagues.</li><li>Ensure that all colleagues are properly trained on all Raffles service standards.<br><br></li></ul><strong>Operational Oversight<br><br></strong><ul><li>Oversee all aspects of residential property operations, including:</li><ul><li>Maintenance Excellence: Ensuring impeccable upkeep and proactive maintenance.</li><li>Security Protocols: Implementing robust, discreet, and effective security measures.</li><li>Concierge Services: Delivering personalized and anticipatory concierge support.</li><li>Housekeeping Standards: Maintaining pristine residential environments.</li><li>Amenity Management: Overseeing the immaculate presentation and optimal functionality of all residential amenities.<br><br></li></ul></ul><strong>Cross-Functional Collaboration<br><br></strong><ul><li>Foster strong, collaborative relationships with departmental managers across the hotel to ensure integrated and seamless service delivery in areas such as:</li><ul><li>Property &amp; Engineering</li><li>Lifestyle &amp; Domestic Services</li><li>Hospitality Services (e.g., F&amp;B, Spa access)</li><li>Community &amp; Communications</li><li>Security &amp; Access Control</li></ul><li>Champion and represent the Residences within the broader hotel operations.</li><li>Foster a collaborative, respectful, and supportive environment with all hotel Heartists, ensuring seamless interdepartmental communication and service delivery.<br><br></li></ul><strong>Team Leadership &amp; Development<br><br></strong><ul><li>Lead and support all department managers and colleagues in the achievement of their financial and operational targets via effective leadership and HR practices, policy and procedural development and appropriate colleague training activities.</li><li>Monitor and act on staffing levels and productivity targets.</li><li>Coordinate monthly leadership and weekly divisional meetings.<br><br></li></ul><strong>Financial Management<br><br></strong><ul><li>Manage the financial performance and provide meticulous budget oversight for all residential operations.</li><li>Ensure optimal resource allocation, cost control, and revenue generation (where applicable), while upholding service excellence and homeowner satisfaction.</li><li>Prepare and analyze financial reports, making data-driven decisions to enhance efficiency and profitability.<br><br></li></ul><strong>Homeowners Association (HOA) &amp; Governance<br><br></strong><ul><li>Coordinate effectively with Homeowners Association (HOA) management, ensuring transparent communication, adherence to bylaws, and effective governance.</li><li>Actively participate in HOA meetings and initiatives to support community harmony and enhance property value.</li><li>Fulfil all obligations as outlined in applicable bylaws, articles of incorporations and any other project documents, seeking approval from Raffles Hotels and Resorts, where necessary.<br><br></li></ul><strong>Health, Safety &amp; Security<br><br></strong><ul><li>Ensure the health, safety and security of our residents and colleagues.</li><li>Implement, monitor, and enforce stringent health, safety and security protocols to provide utmost peace of mind for residents.</li><li>Ensure all procedures comply with local regulations and brand standards, while maintaining the welcoming and discreet atmosphere characteristic of Raffles residences.</li><li>Ensure compliance with all local laws and regulations.</li><li>Determine and ensure emergency procedures are established, well practiced and enforced.</li><li>Create, update and ensure timely awareness of the Residences business continuity plan including emergency and crisis management plans.<br><br></li></ul><strong>Community &amp; Events<br><br></strong><ul><li>Plan and coordinate events for various celebrations throughout the year, including but not limited to, holiday celebrations, cultural festivals.</li><li>Event &amp; Lifestyle Curation:</li><ul><li>Coordinate and oversee exclusive special events, celebrations, and community activities designed to foster strong connections among residents.</li></ul><li>Community &amp; Destination Engagement:</li><ul><li>Serve as a passionate ambassador for local community engagement, leveraging Raffles’ prestigious position in Boston to provide authentic and enriching destination experiences for homeowners.</li><li>Develop partnerships with local businesses and cultural institutions.</li></ul><li>Showcase the unparalleled lifestyle that defines Raffles living through bespoke experiences.<br><br></li></ul><strong>Records &amp; Administration<br><br></strong><ul><li>Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association dues, Owners’ monthly/quarterly newsletter, hotel features, services and hotel restaurant food concepts and information.<br><br></li></ul><strong>Continuous Improvement &amp; Innovation<br><br></strong><ul><li>Drive continuous improvement initiatives through systematic homeowner feedback collection, analysis, and proactive implementation of enhancements.</li><li>Ensure services evolve to consistently exceed expectations and maintain a competitive advantage in the luxury residential market.</li><li>Perform other duties requested by Management.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Education &amp; Experience: <br><br></strong><ul><li> Minimum 3 – 5 years relevant experience within residential arena and or 5 years of Hotel Management<br><br></li></ul><strong>Experience In a Luxury Hotel Required<br><br></strong><ul><li> College education, preferably a degree in hospitality management.<br><br></li></ul><strong>Personal Attributes: <br><br></strong><ul><li> Strong communication skills, both oral and written</li><li> Strong relationship-building skills, able to create and maintain a positive business-like relationship with<br><br></li></ul>all Owners, residents and colleagues.<br><br><ul><li> Ability to attract, motivate, develop and retain colleagues with leadership potential.</li><li> Self-Motivated and able to work with minimal supervision.</li><li> Computer literate, able to use Microsoft Office (Word, Excel, Power Point).<br><br></li></ul><strong>Additional Information<br><br></strong><ul><li>Competitive Salary and Compensation:</li><li>Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li><li>Training and Development Opportunities:</li><li>Access to training programs and development opportunities to enhance skills and advance within the company.</li><li>Career Advancement:</li><li>Opportunities for career growth and advancement within the Rixos Hotels group.</li><li>Health and Wellness Benefits:</li><li>Comprehensive health insurance coverage.</li><li>Employee Recognition Programs:</li><li>Recognition programs to acknowledge and reward outstanding performance and dedication.</li><li>Work-Life Balance:</li><li>Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li><li>Uniforms and Dress Code:</li><li>Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li><li>Social Events and Activities:</li><li>Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li><li>Transportation Services:</li><li>Transportation services.</li><li>Employee Wellness Programs:</li><li>Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Unilever<br></b><span>At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us.<br>We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben &amp; Jerry’s, The Dollar Shave Club and Surf.<br>Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts.</span></p><br><br><p><span><b>Job Purpose</b></span></p><br><br><p>We are looking for an Assistant Manager – Data &amp; BI to own and operate the commercial data, business intelligence and analytics ecosystem for Unilever Arabia's Customer Business Development function. The role covers 6 GCC markets, 45+ retail customers and all business groups.<br>You will be responsible for the full data lifecycle — data ingestion, ETL, data modelling and master data — and for turning that data into reliable dashboards, automated reporting and commercial insights. You will analyse growth, market share, pricing and customer performance, run deep dives, and support Joint Business Planning and business reviews.<br>This is a hands-on role with team leadership responsibility. You will partner with CBDs and CSPs, and lead a small team of analysts.<br><b>What Will be Your Responsibilities </b><br>• Manage and maintain a high-volume data estate of 1,700+ daily, weekly and monthly files<br>• Cover 15+ data domains, including sell-in, sell-out (EPOS), distribution, trade stock, execution and syndicated market data<br>• Support 6 GCC markets, 45+ retail customers and all business groups<br>• Run BI platforms used by 300+ business users and live trackers used by 100+ field sales users<br>• Lead a team of up to 6 analysts<br>Role scope and complexity<br>This role offers broad, end-to-end ownership across the commercial data landscape:<br>• Breadth of data – many sources, formats and refresh cycles across retailers, distributors, internal systems and syndicated providers, all integrated into one regional view.<br>• Depth of technical work – from data pipelines and data models through Power BI administration, automation and machine learning.<br>• Regional impact – the data and dashboards managed in this role support commercial planning and decisions across all markets and business groups.<br>• Continuous development – new data sources, markets, KPIs and business needs are added regularly, so the role combines steady operations with ongoing build work.<br><b>Key responsibilities</b><br><b>1. Data management &amp; data engineering</b><br>• Manage and maintain 1,700+ daily, weekly and monthly files from retailers, distributors, SAP and syndicated providers, arriving in different structures, granularities, currencies and units.<br>• Own core commercial datasets end to end, including sell-in, sell-out/EPOS, distribution, trade stock and execution (OSA, Share of Shelf).<br>• Build and maintain ETL pipelines (Power Query, Python, SQL, Azure Data Factory, Databricks) that handle schema changes, duplicates, missing values, invalid barcodes, unit conversions and late or partial submissions.<br>• Run data-quality checks every cycle: completeness, variance against prior periods, outlier detection and cross-source reconciliation.<br>• Reconcile sell-in, sell-out and trade stock by market, customer, category and SKU.<br>• Maintain product, customer and hierarchy master data across all markets and business groups.<br>• Design and maintain data models that serve as one governed source of truth for all reporting.<br><b>2. Sell-out (EPOS) data &amp; product mapping</b><br>• Manage the monthly sell-out cycle for all retail customers: collection, cleansing, mapping, validation and publishing.<br>• Map retailer SKUs to the Unilever and competitor product hierarchy to keep market share and competitor analysis complete.<br>• Maintain and improve the machine-learning mapping pipeline (Python) using exact, fuzzy and semantic matching, nearest-neighbour search, historical consensus and rule-based hierarchy checks.<br>• Monitor model accuracy on validation data, manage confidence thresholds and run the manual-review process for uncertain items.<br><b>3. Power BI development &amp; administration</b><br>• Develop and maintain the region's Power BI platforms and dashboards, including sell-in, sell-out, execution (OSA, Share of Shelf, distribution), trade stock and commercial scorecards.<br>• Build data models and advanced DAX measures, including time intelligence, dynamic period switching (MAT, YTD, L12, TM), unit toggles, ranking, growth and market share.<br>• Manage row-level security (RLS), user access and workspace and app permissions.<br>• Manage scheduled refresh, incremental refresh and gateway connections, and monitor and resolve refresh failures.<br>• Handle report versioning, publishing and deployment, and keep dashboards updated as new data, customers and KPIs are added.<br>• Tune model and report performance on large datasets.<br><b>4. Automation</b><br>• Identify manual and repetitive reporting tasks and automate them end to end.<br>• Build and maintain Power Automate flows for email-attachment capture, file routing to SharePoint/OneDrive, refresh triggers, failure alerts and scheduled report distribution.<br>• Build reusable Power Query, Python and advanced Excel solutions to reduce manual file handling.<br>• Standardise file templates and formats with data owners to improve data flow and reduce rework.<br><b>5. AI &amp; machine learning</b><br>• Develop and maintain machine-learning models that improve data accuracy and efficiency, such as product classification and mapping.<br>• Build and support AI agents and conversational analytics tools that help business users access data and insights.<br>• Explore new AI and GenAI use cases for commercial analytics, working with IT on platform access, security and governance (Databricks, Azure, Power BI Copilot, AI Foundry).<br><b>6. Commercial analytics &amp; insights</b><br>• Analyse growth, market share, pricing, distribution and customer performance across markets and business groups.<br>• Run deep dives into growth drivers, share movement, stock risks and competitor activity.<br>• Support Joint Business Planning, customer reviews and business reviews with clear analysis and presentations.<br>• Run pricing analysis, including price indices, price architecture and price-change impact.<br>• Build scenario models to support commercial decisions, such as trade spend allocation.<br><b>7. New opportunities &amp; analytics development</b><br>• Identify new growth opportunities and risks in the data, such as distribution gaps, out-of-stocks, under-performing SKUs and share shifts.<br>• Take new business questions from scoping to analysis to recommendation.<br>• Design and launch new dashboards and analytical tools as new needs, markets, customers or data sources come in.<br>• Onboard new data sources and markets into the regional data ecosystem.<br>• Deliver ad-hoc analysis to tight timelines.<br><b>8. Team leadership &amp; governance</b><br>• Lead, coach and develop a team of up to 6 analysts, and plan work across daily, weekly and monthly cycles.<br>• Prioritise requests and manage the analytics roadmap with stakeholders.<br>• Maintain data governance standards: KPI definitions, naming conventions, validation rules, documentation and runbooks.<br>• Train business users and promote self-serve analytics.</p><br><br><p><br><b>What You Need to Succeed: </b></p><br><br><ul><li>Bachelor's degree in Engineering, Computer Science, Statistics, Business or related field.</li><li>7+ years in business intelligence, commercial analytics or data roles, ideally in FMCG, retail or ecommerce.</li><li>Strong command of Power BI (data modelling, DAX, Power Query) and SQL.</li><li>Python for data processing, automation and matching/ML (pandas, RapidFuzz, scikit-learn or similar).</li><li>Solid understanding of FMCG commercial metrics: sell-in, sell-out, market share, trade stocks, DOC/DRR, TTS and P&amp;L.</li><li>Proven track record of building reporting from scratch and automating manual processes.</li><li>Ability to explain data simply to non-technical and senior audiences, and experience leading a small analytics team.</li></ul><b>Nice to have</b><ul><li>Experience with Microsoft Fabric, Databricks or lakehouse platforms.</li><li>Hands-on experience building AI agents or GenAI solutions (M365 Copilot / Agent Builder, Azure AI Foundry, LLM APIs).</li><li>Experience with GCC retailer sell-out data and syndicated data (Nielsen, Dunnhumby).</li><li>Experience with Azure Data Factory or similar ETL tools.<br></li></ul><p><span>Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</span></p><br><br><br><br><p><span>Unilever is an organisation committed to equity, inclusion and diversity </span><span>to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring</span><span>ing </span><span>their ‘Whole Self’ </span><span>to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span>Provide technical expertise on all relevant Flight Ops Performance Engineering aspects, including but not limited to aircraft performance, weight and balance, engine out procedures, aircraft documentation, aircraft modifications, operations planning and optimization, fuel conservation, operating cost optimization and aircraft evaluation and testing. This role is also the focal for Airbus performance tools, to strive to improve the performance &amp; efficiency of our operation.</span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><p><b>Key activities:</b><br>1. Provide technical advice and assistance on all aspects of Aircraft Performance Engineering<br>2. Contribute to performance documentation technical content, customization, revision and production in relevant published manuals and support material<br>3. Ensure that regulated performance for Take-off, En-route and Landing are monitored and revised on a regular basis:<br>a) Takeoff<br>- Constant monitoring and updating of airport database<br>- Design, validation and implementation of Engine Out procedures<br>- NOTAM assessment and implementation configuration and maintenance of the electronic performance tool<br>b) En-route<br>- Validation as appropriate of escape procedures for Drift down and Depressurization<br>c) Landing<br>- Constant monitoring and updating of airport database<br>- Configuration and maintenance of the electronic performance tool<br>- Research and apply methods to increase weights from landing performance penalties<br>4. Monitors and analyzes the Flight Planning System database constantly to ensure its adequacy, accuracy and compliance with the Civil Aviation Authority rules and regulations, ICAO adopted procedures, as well as Airline's policies and procedures and Standard Operations Manual.<br>5. Monitors the NOTAMs performance &amp; implementation constantly; complies with all necessary regulatory publications such as AIP and Notams that may arise and affect the area of operation whilst ensuring the LIDO Flight Planning system is operating in accordance with regulatory and AIP requirements.<br>6. Identifies limitations on operational capabilities such as Notams, Navigation facilities, Air Traffic flow, aircraft performance and Mel requirements, in line with business requirements and in accordance with Company’s and civil aviation international regulatory guidelines and standards; suggests remedial solutions where applicable.<br>7. Ensures that non normal procedures, or dispatch under MEL items that affect aircraft performance are analyzed and proper guidance produced for crew and Dispatch.<br>8. Contribute to Weight and Balance aspects for our client, including but not limited to:<br>a) AHM560/565 data construction and validation<br>b) Load and Trim sheet production and validation<br>c) In Service modification and reweigh calculation and validation<br>9. Supports in Electronic Flight Bag System and troubleshooting issues and updates database as and when required. <br>10. Reviews Airfield Type A and B Obstacle Charts for analysis and conducts airport feasibility study.<br>11. Acts as Aircraft Performance Monitoring focal, to ensure that back office and aircraft systems accurately reflect aircraft performance degradation; calculates the performance data for all aircrafts and generates aircraft performance degradation. <br>12. Monitors the ETOPS constantly and generates reports as required.<br>13. Ensure each new route and new destination is assessed and evaluated for safe and efficient operation and conducts safety risk assessment and provides technical evaluation in terms feasibility. <br>14. Support all company’s new projects related to aircraft performance and operation efficiency<br> </p><br><br>Key Result Responsibilities - Continued <br><p><b>Data Maintenance:</b><br>1. Monitors the flight plans on daily basis to highlight any irregular matters related to data maintenance and coordinates with LIDO to implement corrective measures accordingly. <br>2. Acts proactively and supports the Flight Dispatch and Flight Crew by loading the flight plans into the Flight Planning System and by providing them with accurate and timely updates on flights changes.<br>3. Cooperates with Dispatch and Information Technology teams to handle and control all data affecting the Flight Planning System such as new versions, patches, outages, maintenance, etc.<br>4. Utilizes data, reports, and feedback from various sources to conduct analysis and monitor the operational performance of routes based on different criteria. Generates reports to management to highlight the performance of routes to assist them take decisions on commercial objectives.<br>5. Assists in identifying the company’s most cost-effective routes with focus on improving fuel consumption and over flying costs taking into account safety, regulatory compliance and customer comfort.<br>6. Employs all possible tools and channels, during disruptions and emergencies, to convey and maintain necessary safety related information and data to ensure safe conduct of the flights, and applies procedures prescribed in the Operations Manual whilst ensuring abidance by Civil Aviation Authority and Air Traffic Procedures. <br>7. Stays updated with changes to Company’s manuals, Aircraft Manufacturer’s publications, State’s or other regulatory bodies’ publications. </p><br><br><br><b>Qualifications (Academic, training, languages)</b> <br><p>- Bachelor’s degree in IT/Math/Aeronautical Engineering or equivalent from a recognized university is highly desirable for this role.<br>- A diploma in a related field is acceptable if combined with necessary working experience and a track of record.<br>- Must have completed “Performance Engineering” training from Airbus or other manufacturer.<br>- Deep understanding of the software development process and applicable PE tools – Performance Center and diagnostic tools.<br>- Broad performance engineering tool experience (Wily, Compuware, IBM-Filenet/Websphere Portal, dynaTrace, HP, etc.)<br>- Understanding of database technologies – SQL, Oracel, Exadata, etc.<br>- Microsoft Office (Advanced Excel), Internet, Web Search<br>- Good in written and verbal communication skills, Technical reports writing, presentations, etc.<br>- Fluent in English Language.</p><br><br><b>Work Experience</b> <br><p>• 5+ years of experience in a comparable airlines or aircraft manufacturer company in the operations/engineering department as an approved or licensed Engineer/ Flight Dispatcher; experience with low cost airline is preferred. <br>• Broad performance engineering experience (modelling, tuning, diagnostics, monitoring, etc.)<br>• Comprehensive knowledge in the regulations of the Civil Aviation Authorities and regulatory bodies, familiar with rules and regulations of local Civil Aviation Authority, ICAO, CAR, FAR, JAR, and IOSA pertaining to Flight Operations and working procedures.<br>• Exposure to QA/Safety/Security and practices related to and affecting Flight Operations.<br>• Capable of applying policies, procedures as per approved standards and regulations.<br>• Comfortable working in a matrix environment<br>• Capable to perform in a changing environment with heavy work-load schedules and ad-hoc scenarios.<br>• Proven skills in analysing data, identifying pitfalls and recommending alternatives.<br>• Performs with high accuracy and attention to details.<br>• Quick learner and self-starter who requires minimal supervision to excel in a dynamic environment</p><br><br><br> </div>

<div><br></div><p><strong>Road Freight Commercial Manager - UAE</strong><br> <br> Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.<br> <br> <strong>Job purpose:</strong></p> <ul> <li>The Road Freight Commercial Manager drives commercial development, pricing effectiveness, & profitable growth for the UAE Road Freight product while supporting other Gulf countries specifically Oman, Bahrain, Kuwait, Qatar & Saudi Arabia.</li> <li>The role will lead the Road Freight Commercial Center for the UAE supporting Gulf region, ensuring competitive and commercially sustainable pricing for domestic, intra-Gulf & international road freight opportunities while supporting Sales, Operations & other product teams in developing & retaining profitable business. The role also owns the right-fit customer solution, innovative service design & automated costing capability for the region.</li> <li>A key focus of the position is strengthening commercial discipline across LTL, FTL, & domestic trucking in country; improving RFQ effectiveness & hit ratio; developing competitive & innovative solutions for strategic trade lanes; managing transport vendors & spend through a quantitative, fact-based approach; & ensuring close alignment between customer requirements, transport procurement, operational capability, & profitability.</li> <li>The position should act as the commercial bridge between Sales, Road Freight Operations, Procurement & regional/global Road Freight stakeholders, converting market opportunities into competitive, executable & profitable solutions.</li> </ul> <p><strong>DHL Global Forwarding has an opening Road Freight Commercial Manager - UAE in Dubai, United Arab Emirates.  Join us in connecting people and improving lives!</strong><br>      <br> <strong>In this</strong> <strong>Road Freight Commercial Manager - UAE position</strong></p><p><strong>Commercial Strategy & Business Development</strong></p> <ul> <li>Develop & execute the UAE Road Freight commercial strategy in alignment with overall Road Freight & country objectives while supporting other Gulf countries</li> <li>Support strategic customer development and create competitive road freight solutions to maximize revenue, profitability, and market share.</li> <li>Identify growth opportunities across existing & new customers, products & trade lanes.</li> <li>Support Sales in customer acquisition, retention & development of strategic Road Freight accounts.</li> <li>Develop commercially attractive solutions covering LTL, FTL, domestic transportation & cross-border movements.</li> <li>Monitor market developments, competitor activity, capacity trends & customer requirements.</li> <li>Support development of new lanes & service offerings based on customer demand & network capability.</li> <li>Work closely with Gulf/regional stakeholders to develop cross-country commercial opportunities & a consistent market approach.</li> <li>Identify & resolve recurring issues & suggest modifications related to transport operations focusing on increasing effectiveness & efficiency, & controlling costs</li> <li>May provide functional guidance, advice or training to less experienced positions</li> </ul>   <p><strong>Pricing & RFQ Management</strong></p> <ul> <li>Lead & own the Road Freight pricing function & provide direction to the Pricing team.</li> <li>Lead Road Freight pricing and RFQ management to ensure competitive, profitable, and timely commercial solutions.</li> <li>Drive pricing performance through effective costing, tender management, automation, and continuous improvement of win rates and margins.</li> <li>Manage RFQs, tenders & spot-quotation requirements from receipt through final commercial submission.</li> <li>Own the end-to-end RFQ response process, including bid/no-bid decisions, solution design, costing, commercial review, submission & follow-up.</li> <li>Track & improve RFQ hit ratio (RFQs won vs. submitted) by customer, trade lane, country & quotation type, & act on the findings.</li> <li>Ensure pricing is competitive while protecting required margins & profitability.</li> <li>Establish a clear & consistent costing methodology & commercial validation for quotations</li> <li>Lead the design, implementation & continuous improvement of auto costing (automated, rule-based quotation costing) for Road Freight, working with IT, Finance, Procurement & Operations to keep rate & cost inputs accurate.</li> <li>Review major or strategic quotations before submission.</li> <li>Coordinate with Procurement & Operations to secure competitive transporter rates & sustainable capacity.</li> <li>Maintain & continuously improve pricing tools, rate databases & quotation processes.</li> <li>Analyze lost & won quotations, including hit ratio trends & price gap to competitors, to identify opportunities to improve competitiveness & conversion.</li> <li>Ensure timely turnaround of pricing requests & RFQs.</li> </ul>   <p><strong>Trade Lane & Product Development</strong></p> <ul> <li>Develop competitive pricing & commercial strategies for key intra-Gulf & cross-border corridors between the UAE, Bahrain, Kuwait, Qatar, Oman & KSA.</li> <li>Maintain a strong understanding of route structure, transit requirements, border considerations & carrier capacity.</li> <li>Work with Operations & Procurement to develop new Road Freight services & expand existing trade lanes.</li> <li>Identify opportunities to consolidate volumes & improve LTL network competitiveness.</li> <li>Develop solutions for complex or non-standard customer requirements together with operational stakeholders.</li> </ul>   <p><strong>Customer Solutions & Innovation</strong></p> <ul> <li>Ensure the right solution is offered to each customer by understanding requirements, volumes, service expectations & operational constraints before pricing & responding.</li> <li>Work on innovative road freight solutions (for example consolidation, multi-country & milk-run models, dedicated fleets, network-based LTL offerings & multimodal combinations) together with Operations, Procurement & other product teams.</li> <li>Review solution designs for operational feasibility & profitability before commitment to the customer.</li> <li>Capture customer & market feedback & turn it into new or improved service offerings.</li> <li>Promote reuse of successful solutions & best practices across Gulf countries.</li> </ul>     <p><strong>Vendor Management & Spend Analysis</strong></p> <ul> <li>Lead vendor (transporter) management for Road Freight together with Transport Procurement, including vendor selection, onboarding, rate negotiation, capacity commitments & contract terms.</li> <li>Establish vendor performance management using a quantitative scorecard covering cost competitiveness, service quality, on-time performance, capacity reliability, claims & compliance; hold regular performance reviews & drive improvement actions.</li> <li>Perform regular spend analysis by vendor, country, trade lane & service type to identify savings, consolidation, rate-benchmarking & vendor-mix opportunities.</li> <li>Monitor vendor concentration & dependency, & develop alternative capacity to protect service continuity & cost.</li> <li>Link vendor rates & spend data to the auto costing tool & rate databases so quotations reflect actual market & contracted costs.</li> </ul> <p><strong>Profitability & Performance Management</strong></p> <ul> <li>Monitor the commercial performance & profitability of the Road Freight portfolio.</li> <li>Review pricing levels, margins, volumes & commercial performance by customer & trade lane.</li> <li>Identify underperforming business & initiate corrective commercial actions.</li> <li>Ensure quotations account appropriately for transportation costs & material cost volatility.</li> <li>Support budgeting, forecasting & business planning activities.</li> <li>Develop actionable commercial KPIs & provide regular performance updates to Road Freight management.</li> <li>Apply a quantitative approach to evaluate performance of the commercial function, the pricing team, vendors & customers, using defined targets & trend analysis.</li> <li>Report regularly on key metrics including RFQ hit ratio, margin & gross profit, volume, quotation turnaround time, vendor performance & spend against budget.</li> <li>Balance revenue growth with sustainable gross profit & operational feasibility.</li> <li>Maintain close collaboration with International Trucking, Domestic Trucking & relevant service-center teams.</li> </ul> <p><strong>Stakeholders</strong></p> <ul> <li>Head of Road Freight UAE</li> <li>Road Freight Commercial/Pricing Team</li> <li>International & Domestic Trucking Operations</li> <li>Transport Procurement</li> <li>Transporters & vendors</li> <li>IT / Digital teams (auto costing & reporting tools)</li> <li>Customer Service</li> <li>Finance</li> <li>Regional/Gulf Road Freight & sales organization</li> <li>Other freight-product teams where integrated solutions are required</li> </ul> <p><strong>Management Responsibilities:</strong></p> <ul> <li>Lead & manage the Road Freight Commercial Center, including the Pricing team.</li> <li>Set clear objectives, priorities & performance expectations for the team.</li> <li>Coach & develop team members to strengthen commercial, pricing, RFQ & Road Freight product competencies.</li> </ul> <p><strong>Now, here is what we need from you! </strong></p> <ul> <li>Commercial negotiation & contract management</li> <li>Strong commercial & business acumen</li> <li>Carrier & vendor negotiation</li> <li>Vendor performance management</li> <li>Spend analysis</li> <li>Microsoft Office & reporting skills</li> <li>Strong problem-solving & decision-making capability</li> </ul> <ul> <li>Business development & opportunity management</li> </ul> <ul> <li>Quantitative & analytical performance measurement (KPIs, hit ratio, cost & margin analysis)</li> <li>Solution design & innovation</li> <li>Costing automation & pricing tools. Ability to work across multiple countries & cultures.</li> </ul> <table> <tbody> <tr> <td> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td> <ul> <li>Bachelor’s degree in Business, Logistics, Supply Chain, Transportation or a related discipline.</li> <li>Significant commercial/pricing experience within freight forwarding, transportation or logistics.</li> <li>Strong knowledge of UAE/GCC Road Freight, particularly FTL, LTL & cross-border transportation.</li> <li>Demonstrated experience in RFQs, tenders, costing & commercial negotiations.</li> <li>Experience in vendor management, spend analysis & vendor performance management.</li> <li>Experience designing customer solutions & driving innovation in transport or logistics services.</li> <li>Experience in implementing or managing automated costing/pricing tools.</li> <li>Strong understanding of transport cost structures, margins & profitability.</li> <li>Experience working across Sales, Operations & Procurement.</li> <li>Strong analytical capability & a quantitative, data-driven approach to measuring performance, with proficiency in Excel & commercial reporting tools.</li> <li>Excellent English communication & presentation skills.</li> <li>Previous team-management experience strongly preferred.</li> </ul> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td> <ul> <li>More than 10 years with main experience in freight forwarding organization.</li> </ul> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>     <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>   #LI-MEA

<p>We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we've been energizing our clients across the world with unrivaled expertise, equipment, and technology that supports the entire asset life cycle - offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure &amp; Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves - all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.<br></p><p><strong>Diversity &amp; Inclusion</strong></p><p>EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.<br></p><p><strong>Accountabilities:<br></strong></p><ul><li>Accountable for the financial control of assigned projects, working hand-in-hand with the Project Manager to secure and enhance the "As Mobilised" forecast Gross Profit of the project and outperforming the "As Mobilised" forecast cash curve if applicable</li><li>Provide clear visibility and control of project working capital including, Accrued Income, Account Receivables, WIP, GRNI and Accounts Payable<br></li></ul><p><strong>Prior to project mobilization:<br></strong></p><ul><li>Working with the Project Manager, ensure that there is a clear understanding of key contractual terms and that all assumptions and constraints in the "As Bid" forecast Gross Profit are well understood</li><li>Ensure a clear understanding of the split of the budget elements between internal and external labour required to deliver the project scope by supporting the Project Manager in resource planning</li><li> Ensure that the project team has obtained clear line of sight of own equipment v hired-in / purchased equipment required to deliver the customer requirements identified. </li><li>Ensure that key logistic requirements and consumables have been appropriately identified, so that the costs can be reliably forecast in the "As Mobilised" forecast Gross Profit</li><li>Verify project revenue and cost baseline and ensure that any differences between the "As Bid" and "As-Mobilised" forecast Gross Profit are submitted to the Business Line VP for approval and sign-off</li><li>Ensure the creation of the customer sales order in Navision with the approved WBS structure and ensure that a detailed revenue &amp; cost budget along with all relevant milestones if applicable are correctly input</li><li>Ensure the creation of Job Code in Navision with the approved WBS tasks and ensure the management of active(live) job codes in line with the phased execution of the project</li><li>Ensure that the "As Mobilised" phased revenue and cost forecast is taken on into Mercury and BFT at the required level of granularity, reconciled to the approved budget baseline, before the project is released into execution</li><li>Ensure that all timesheets and purchases are timely and correctly recorded on the project throughout the project execution phase</li><li>Work with the Project Manager and Invoicing Coordinators to ensure the timely approval and invoicing of all work completed in line with contractual requirements / milestones and manage the prioritisation of invoicing where a factor is used</li><li>Ensure that the Project Manager's signs-off monthly project performance including key KPI's, working capital, GP performance, project CAC and cashflow forecast if applicable</li><li>Accountable for the integrity of the project forecast held in Mercur and BFT throughout the project lifecycle, ensuring that at all times it reflects the agreed scope, the current execution schedule and the latest assessment of risks and opportunities</li><li>Accountable for a single, reconciled version of the forecast, ensuring that the values held in Mercure and BFT agree, that Navision actuals reconcile to the forecast structure, and that any differences are identified, explained and resolved</li><li>Ensure the effective financial close-out and archiving of project financial documentation</li></ul><p> </p><p>&nbsp;<strong>Responsibilities</strong></p><ul><li>Monitor commitments and accruals and track contingencies, provisions and management reserves</li><li>Support the Project Manager in cost forecasting (EAC/ETC) and monitor project financial performance v budget &amp; forecast, identify variances and establish root cause. Track customer PO cover and notify the Project Manager of potential breaches</li><li>Implement cost control measures agreed by Project Manager as necessary</li><li>Participate in deep-dive project reviews and analysis, supporting Finance Leadership and Project Managers with a clear view of forecast GP evolution verses previous forecast</li><li>Work with business line teams to understand performance variances and coordinate with SSC to ensure accurate variance explanations in management reports. </li><li>Ensure correct rates are charged to the client in accordance with the SOR outlined in the contract or PO</li></ul><p> </p><p><strong>During the monthly close:<br></strong></p><ul><li>Ensure that all previous month's cost accruals are reversed and review and equipment off-hire has been processed as per schedule provided by the PM</li><li>Analyse timesheet reporting for completeness / coded and that contractor invoices align with timesheets</li><li>Review receipted PO's (GRNI) reporting from the SSC and approve accruals</li><li>Review unposted supplier invoices reporting from the SSC and approve accruals, avoid double counting</li><li>Manage revenue recognition (accrued income), ensuring accurate and timely recording of income in accordance with FRS15, contract terms / milestones and group accounting standards and policies</li><li>Approve accrued income / AR &amp; WIP provisions and client bonus if applicable and request to SSC to process entries Maintain cost accruals for cost which has not been invoiced or receipted </li><li>Finalize GP analysis and prepare project KPI's incl. BS / Working Capital &amp; follow-up reason for trends. Issue pack to PM by work day 3/4(EUR/AMEC) / &nbsp;work day 7/8(APAC/AMER)</li><li>Run GP reviews with Project and Operations Managers, capturing key discussion points and agreed amendments or corrections, either at a job or service line level, to ensure revenue and costs are aligned. Ensure that final adjustments are recorded by the SSC and submit final report to PM for sign-off</li><li>Support the Business Line with the consolidation of projects for profitability reporting, conduct variance analysis, commentary and support the Business Line leads on query resolution</li><li>For month end reporting, provide supporting commentary and analysis for review with Geography FDs. Identify and highlight financial trends, providing actionable insights to support decision-making. </li><li>Review regular Business Line/Service Line/Jobs profitability reports produced by SSC R2R team and support with query resolution related to the production of regular reports. </li><li>Assess financial impact of change orders and ensure the update of forecasts (CAC/GP) to reflect impacts</li><li>Implement and monitor project-level financial controls. Support the Project Manager in identifying project risks with mitigations and opportunities with plans to crystalise them</li><li>Support management decision making regarding risk and opportunity management by supporting in the probabilistic quantification of risks and opportunity impacts and ensuring the integration of impacts into the forecasts CAC/GP</li><li>Support the SSC Collections team by providing input on collections. Ensure that the Project Manager prioritises invoices that may have significantly impact on accrued income and/or accounts receivable provisions</li><li>Ensure clarity regarding client disputes and support Geography FC and FD in challenging collections issues such as settlement negotiations</li><li>Provide the FC and FD with supporting documentation required to manage bad debts accurately. </li><li>Process journal via the SSC R2R team, raising requests with supporting documentation, and reviewing/approving journals</li><li>Maintain data integrity across systems, support gate reviews and audits, and ensure compliance with financial governance requirements</li><li>Execute financial close-out including closing all job task numbers, delivering final invoices, cost reconciliation, reporting and archiving of all financial documentation</li><li>Maintain comprehensive project financial documentation for audit, legal, and contractual purposes</li><li>Coordinate with internal and external auditors for project-related reviews and compliance checks</li><li>Raise risks and issues in service delivery to the SSC Leads. </li><li>Support service performance improvements, root cause analysis and removal of blockages in service delivery</li><li>Review and manage any escalations or exceptions as raised by the SSC team, further escalating to Geography FC and FD as needed</li><li>Support the financial controller in balance sheet reconciliation review, open items resolution, liaising with SSC to enable final sign-off and support action plan for unreconciled items</li><li>Review and manage any escalations or exceptions as raised by the SSC team, further escalating to Geography FC and FD as needed</li><li>Support the financial controller in balance sheet reconciliation review, open items resolution, liaising with SSC to enable final sign-off and support action plan for unreconciled items</li></ul><p> </p><p>&nbsp;</p><p> </p><p>&nbsp;</p><p> </p><p> <br><br></p><strong>Requirements<br><br></strong><p><strong>Experience Requirements<br></strong></p><p><strong>Essential:</strong></p><ul><li>Secondary education Higher qualifications</li><li>CA/CIMA equivalent </li><li>Previous experience in a business partnering role in a medium sized business</li><li>Wide knowledge of practical daily operations of an accounting team</li><li>Experience working with integrated ERP business management systems</li><li>Proficient in the use of Microsoft excel<br></li></ul><p><strong>Preferred:</strong></p><ul><li>Further education qualifications </li><li>Exposure to fast paced organizational change<br></li></ul><p><strong>Anticipated Skills<br></strong></p><p><strong>Technical Discipline Expertise</strong></p><ul><li>Experienced accountant with 3-5yrs experience in a project environment</li><li>Experience in the management of long-term contracts<br></li></ul><p><strong>People &amp; Communication</strong></p><ul><li>Conveys information fluently, interpreting and clarifying details and explaining rationale </li><li>Manage relationships with Project Managers, Operations and Procurement teams</li><li>Manage day to day relationships with team leads in the SSC, acting as a project point of contact<br></li></ul><p><strong>Problem Solving &amp; Decision Making</strong></p><ul><li>Finds ways to condense large amounts of information into a useful form<br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b><p>**N.B: We are currently pending award on several significant projects. Should we be awarded, this position is key role. Consequently we are keen to speak to individuals in the market place with the experience listed below for such potential future programmes of work”.**</p><br><br>Overview<p>The Project Director will provide strategic leadership, direction, and delivery oversight for large-scale industrial and mission-critical data centre developments across the UAE and wider Middle East region. The role is responsible for leading multidisciplinary teams through all project phases from feasibility and design management through procurement, construction, commissioning, and handover while ensuring excellence in safety, quality, schedule, cost, and stakeholder management.</p><br><p>The successful candidate will possess significant experience delivering hyperscale data centres, industrial manufacturing facilities, logistics hubs, warehouses, semiconductor facilities, pharmaceutical facilities, or other mission-critical infrastructure projects, preferably within the UAE or GCC region.</p><br>Your role<p><b>Leadership &amp; Project Delivery</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Direct and manage multiple large-scale industrial and data centre projects from inception through completion.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and implement project execution strategies aligned with client objectives and business goals.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead project teams comprising project managers, design managers, commercial managers, construction managers, and specialist consultants.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Establish governance frameworks, reporting structures, and project controls.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure delivery of projects within approved budget, schedule, quality, and risk parameters.</p><br><p><b>Client &amp; Stakeholder Management</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serve as the primary executive point of contact for clients, investors, developers, and key stakeholders.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and maintain strong relationships with hyperscale operators, colocation providers, industrial developers, and government authorities.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead executive-level project reviews and steering committee meetings.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide strategic advice on project risks, opportunities, and commercial decisions.</p><br><p><b>Design &amp; Technical Oversight</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee design development and technical coordination for mission-critical infrastructure.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with UAE regulations, international codes, and client standards.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guide design optimization efforts focusing on operational efficiency, resilience, sustainability, and lifecycle cost reduction.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review and approve key technical deliverables.</p><br><p><b>Commercial &amp; Contract Management</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead procurement strategies and contract negotiations.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee administration of EPC, Design &amp; Build, PMC, and consultant contracts.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage project budgets, cash flow forecasts, and commercial reporting.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive cost control initiatives and evaluate change management requirements.</p><br><p><b>Construction Management</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide executive oversight of construction activities.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor contractor performance, productivity, safety, and quality compliance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure implementation of project recovery plans where schedule or cost deviations occur.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee commissioning, integrated systems testing, and project closeout.</p><br><p><b>Risk, Safety &amp; Compliance</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Champion a strong Health, Safety, Security, and Environmental (HSSE) culture.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with UAE regulations, client standards, and international best practices.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead risk management processes and mitigation strategies.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure regulatory approvals and operational readiness requirements are achieved.</p><br><p><b>Business Development &amp; Growth</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support business development initiatives and key pursuits.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in client presentations, bid submissions, and project interviews.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to market growth strategies for industrial and data centre sectors across the region.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mentor and develop senior project management talent.</p><br>About you<p><b>Education</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's Degree in Civil Engineering, Mechanical Engineering, Electrical Engineering, Construction</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Management, Architecture, or related discipline.</p><br><p><b>Preferred</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Master's Degree in Project Management, Engineering, Construction Management, Business Administration (MBA), or related field.</p><br><p><b>Essential</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 18-20 years of project management and construction experience.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 8-10 years in a senior leadership role managing major capital projects.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven delivery of projects exceeding USD 250M+ in value.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Extensive experience delivering:</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hyperscale Data Centres</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Colocation Data Centres</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Industrial Manufacturing Facilities</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Logistics Parks</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Warehousing Developments</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mission-Critical Infrastructure</p><br><p><b>UAE/GCC Experience</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 10 years working in the UAE or GCC region.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong understanding of UAE construction regulations, authority approvals, and project delivery practices.</p><br><p><b>Technical Expertise</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data Centre Design and Delivery</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tier III and Tier IV Data Centre Infrastructure</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Uptime Institute standards</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ANSI/TIA-942 Standards</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sustainability and Energy Efficiency Programs</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Building Information Modelling (BIM)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Construction Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Project Controls</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Commercial Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Commissioning Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Risk Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hyperscale operators such as Microsoft, AWS, Google, Oracle, Equinix, Digital Realty, Khazna, or similar.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Industrial EPC projects.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FIDIC contracts and major procurement strategies.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Digital project delivery and reporting platforms.</p><br><p><b>Professional Certifications</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PMP (Project Management Professional)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PgMP (Program Management Professional)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PMI-RMP</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MRICS / FRICS</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chartered Engineer (CEng)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CIOB Membership</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AACE Certification</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; LEED AP</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Uptime Institute Accredited Tier Designer (ATD)</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data Centre Specialist Certifications</p><br><p><b>Competencies</b></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leadership</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Executive presence and influencing ability.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strategic thinking and decision-making.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team leadership and stakeholder management.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Commercial Acumen</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contract strategy and negotiation.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Financial management and forecasting.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Claims avoidance and dispute resolution.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Client Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relationship management at C-suite level.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong presentation and communication skills.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to manage high-profile international clients.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Delivery Excellence</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Results-oriented approach.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong risk management capability.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to perform under demanding schedules and complex environments.</p><br>Rewards &amp; benefits<p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tax-free salary.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Life insurance coverage.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Medical insurance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Annual leave balance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Company gratuity scheme.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discretionary bonus program.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Annual flight contribution.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transportation &amp; housing allowances.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</p><br><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br>About AtkinsRéalis<p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p><span><u>Find out more.</u></span></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>Join the <strong>Engine Maintenance Centre,</strong> a cutting-edge maintenance facility, where we deliver exceptional Maintenance, Repair, and Overhaul (MRO) services for the engines of Emirates’ fleets. Our integrated team excels in Engine Technical Services (ETS), Propulsion Planning and Logistics, and more, all within our advanced Engine Shops and Test Cell. With a strong commitment to quality and safety, we streamline processes to strip, inspect, and rebuild engines seamlessly in one state-of-the-art location. Join us to be part of a team where precision and excellence drive every operation.</p><br><br><p>As a <strong>Production Planning Engineer at EEMC</strong>, you will manage the end-to-end Production Planning activities for your assigned area, including Work Package Preparation, Estimation, Dock Control, Workshop or Check Planning. You will use your aircraft and component technical expertise to review work packages, including up to A Checks, landing gear changes and ad hoc maintenance inputs, develop accurate estimates, and produce effective check or workshop plans.</p><br><br><p>You will continuously review and adjust plans based on findings during execution to support delivery against agreed targets and budgets. Working closely with stakeholders across the Engineering organisation, you will coordinate planning requirements, provide guidance to your assigned team, and contribute to projects focused on improving PPC processes and deliverables.</p><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Provide leadership and guidance to the planning officers and supervisors reporting to him/her.</li><li>Lead assigned projects to continuously improve the Production Planning Department and improve the service provided to Operations.</li><li>Continuously review with PPEs within other PPC areas for cross utilization of resources.</li></ul><br><p><strong>Preparation &amp; Closure</strong></p><br><br><ul><li>Manage the technical review of all tasks which could be called up by Maintenance Planning to ensure the following is identified: task intent, special requirements (jacking, defueling, repairs, shop input, test flights etc.) dependencies, materials required, tooling required, new supporting task cards required and any other information which will aid the planning process. Ensure all issues identified as part of the technical review process are followed up with the concerned departments and resolved prior to the start of each input.</li><li>Manage all materials and tools that need to be available for the planned inputs in Base Maintenance. Ensure required MQ adjustment based on known component/tasks plans and duplicated materials pre-input.</li><li>Ensure the work package for each input is printed, segregated and complete as per agreed SLAs and quality standards prior to each maintenance input.</li><li>Manage the work package closure auditing process to ensure the team is adhering to the defined WIs and auditing standards. Ensure 100% of tasks are audited prior to the CRS and ensure the work package closure is done in UM as per agreed SLAs.</li><li>Ensure Co-Ordination with 3rd Parties or any internal department (Workshops / GSE / Docking / ETS) to alert them to the work that will be assigned to them based on published workflow plans for each input.</li><li>Create or review and approve Maintenance facilitation tasks to support the planned maintenance execution.</li></ul><br><p><strong>Dock Control<br></strong></p><br><br><ul><li>Manage the daily allocation of work to Production in conjunction with the Shift Manager and Resource planning team. Ensuring all tools, materials and resources are available to deliver the planned work and monitor resources to ensure the check is delivered within the given MH and material budgets.</li><li>Maintain the Check workflow plan to ensure it reflects the current check progress and planned finish date. Revise workflow plans as required to reflect critical findings and their impact on the critical path.</li><li>Provide daily reports to highlight the check progress in terms of tasks, manpower and material cost.</li><li>Ensure that any threat or lag in the progress of the check is highlighted in time so mitigation measures can be adopted.</li><li>Review Non-Routine Findings to identify critical ones that may have an impact on the critical path, MH budget &amp; the key milestones of the check. Ensure there is a plan in place for these critical NRIs.</li><li>Oversee the audit of completed check work packs/cards and ensure the CRS is only released to production on confirmation all cards have been completed or deferred in accordance with the EPM.</li><li>Provide progressive/ post check information to ensure an efficient and effective feedback process exists to all concerned stakeholders. Ensure reasons for deviation to plans and budget are understood</li><li>and explained.</li><li>Act as key focal for all planning issues between operations and all other stakeholders during check execution including: FTM, Repairs Process, SDG, Aircraft Scheduling, Logistics, Facilities and Workshops.</li></ul><br><p><strong>Check Planning</strong></p><br><br><ul><li>Conduct a work pack review of maintenance events, to ensure the following is identified: task intent, special requirements (jacking, defueling, repairs, shop input, test flights etc.) dependencies, materials required, tooling required, new supporting task cards required and any other information which will aid the planning process.</li><li>Develop a detailed daily workload plan and analyse the same with concerned production teams to ensure effective workload balancing. Ensure minimum ground time is identified &amp; planned for each maintenance input.</li><li>Lead the daily Review Meetings to discuss the upcoming packages/inputs and finalize the daily check plan. Ensure agreement from all stakeholders on the accomplishment plan. Ensure all issues identified during these reviews are followed up and addressed before input.</li></ul><br><p><strong>Estimation</strong></p><br><br><ul><li>Produce detailed Man-hours estimate report for each input ensuring correctness and accuracy to support the workflow and manpower planning process.</li><li>Ensure fleet-wise database for Task Estimation is up to date with step wise details for man-hours and highlights impacting production workflow plan for both Routine &amp; Non-Routine tasks.</li><li>Post each completed input review the man-hour analysis for correctness and accuracy to ensure technical integrity of the estimation database through continuous study of production performance in terms of clocking/ man-hour utilization.</li><li>Study first time and complex maintenance tasks and modifications through liaising with production LAEs and observing the same in action as required to determine the accurate man-hour per trade per critical steps</li><li>Create 'Facilitation Cards' as per work package requirement as well as per necessity of Production in terms of facility / check activity to support the planned maintenance execution.</li><li>Review engagement standards based on latest actual events, to forecast and prepare yearly man-hour budget for maintenance inputs.</li><li>Review fleet-wise defect analysis and trend monitoring to determine technical impact for future layovers in terms of non-routine estimation and manpower allocation taking into consideration check type, age, and in service issues.</li></ul><br><p><strong>Workshop</strong></p><br><br><ul><li>Provide guidance in the daily allocation of work to Production in conjunction with the Shift Manager / Shop Focal in order to meet the workflow milestones and targets. Ensure all tools, materials are available to deliver the planned work and monitor resources to ensure the workload is delivered within the given MH budget.</li><li>Provide daily reports to highlight the check or workload progress in terms of wo/tasks and manpower.</li><li>Ensure that any threat or lag in the progress of the workload is highlighted in time so mitigation measures can be adopted.</li><li>Maintain the engine workflow plans. Ensure it adapts to check or workload finding and impact on the critical path affected. Liaise with the Dock PPE / MSM or Workshop Manager and publish an agreed recovery plan.</li><li>Ensure there is a plan in place for critical findings, that may impact parts release. Ensure all EER's are reflected in the ETS dashboard and make necessary follow ups to get the EER responses on time. </li><li>Provide estimation support to the production organisation ensuring a detailed understanding exists of the resources required to accomplish any maintenance activity. Ensure this database is updated regularly.</li><li>Produce the annual manhour budget for the business, based on projected workloads and other business drivers. Ensure this is reviewed monthly to allow effective demand/ resource planning.</li></ul>Qualification<p><strong>To be considered for this role, you must meet the below requirements:</strong></p><br><br><ul><li><strong>Bachelor’s Degree</strong> <strong>in </strong><strong>Engineering </strong>(Aeronautical, Mechanical or Electrical); or GCAA/EASA Engineering Licence with type rating on an Emirates fleet aircraft.</li><li>Minimum <strong>5 years of relevant engineering experience, in Aircraft Maintenance or Production Planning</strong>, within an airline or third-party maintenance / MRO facility.</li><li>Good knowledge of aircraft systems, power plants and components.</li><li>Thorough understanding of aircraft regulatory requirements and maintenance documentation.</li><li>Proficiency in Microsoft Office, including Word, Excel and PowerPoint.</li><li>Knowledge of ULTRAMAIN would be an advantage.</li><li>Excellent people management skills.</li></ul><br>Salary &amp; benefits<p>Join us in this role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join&nbsp;us at Accor,&nbsp;where&nbsp;life pulses&nbsp;with&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality&nbsp;is&nbsp;a&nbsp;work&nbsp;of&nbsp;heart,</strong>​<br><strong>Join&nbsp;us and&nbsp;become&nbsp;a&nbsp;Heartist®.</strong></p><br><br>Job Description<br><br><p><strong>About Grand Mercure Business Bay</strong></p><br><p>Grand Mercure Business Bay is a 270-room premium hotel located on Al Abraj Street along Marasi Drive, in the heart of Dubai's Business Bay district. Rooted in the Grand Mercure brand ethos, the property celebrates "pride of place" through refined grandeur, cultural immersion, and heartfelt human connection. The hotel offers four versatile meeting rooms, a club lounge, five dining and entertainment venues, and an enhanced outdoor pool terrace overlooking the Business Bay skyline .</p><br><p>As part of Accor's internationally trusted portfolio, Grand Mercure Business Bay upholds world-class standards while celebrating the richness of the destination through authenticity, discovery, and cultural sensitivity. The hotel serves as a bridge between business efficiency and lifestyle-driven exploration for the modern global traveller .</p><br><p><strong>Position Overview</strong></p><br><p>The At Your Service Agent serves as the primary point of contact for all guest communications and inquiries at Grand Mercure Business Bay. This multifaceted role combines the responsibilities of Front Desk Agent, Receptionist, Guest Service Agent, Telephone Operator, and Guest Relations, ensuring seamless guest experiences from arrival through departure. The successful candidate will embody Accor's commitment to treating every guest as a "Guest Star," delivering personalized attention and tailored service regardless of guest profile .</p><br><p>This position requires exceptional multitasking abilities, a passion for hospitality, and the flexibility to work rotating shifts across a 24/7 operation.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Execute daily arrival and departure functions for guests in accordance with Grand Mercure service standards and Accor brand guidelines .</li><li>Perform the complete registration process, including obtaining guest data, verifying reservations, and assigning rooms according to established procedures .</li><li>Manage guest accounts, process payments, handle cash and credit transactions, and ensure accurate documentation of all financial interactions .</li><li>Conduct bucket checks against guest folios to verify accurate charge posting and proper attachment of supporting receipts .</li><li>Ensure balanced cash reports at the end of each shift, with remittance envelopes properly submitted to the cash vault .</li><li>Maintain strict control of room keys, enforce key handling procedures, and ensure maximum security at all times .</li><li>Handle Due-Out and Discrepancy updating in coordination with the Housekeeping Department .</li><li>Review room queues and work with Housekeeping to expedite room turnover, reaching out to guests when rooms are ready and coordinating luggage delivery with Guest Services .</li></ul><ul><li>Operate the hotel's telephone switchboard and manage all incoming and outgoing calls with professionalism and efficiency .</li><li>Process wake-up call requests accurately, documenting guest names, room numbers, and requested times with verification confirmation .</li><li>Receive, record, and relay messages accurately and promptly, ensuring timely delivery to guests and departments .</li><li>Handle emergency calls efficiently, following established safety and security protocols .</li><li>Demonstrate complete knowledge of hotel facilities, services, local conditions, and current events to provide accurate information to callers .</li><li>Maintain guest privacy by ensuring no guest details are disclosed without proper authorization .</li><li>Utilize communication systems including Opera PMS, Messagebox, and Alcatel to log requests, track issues, and coordinate with relevant departments .</li></ul><ul><li>Deliver the warmest of welcomes to all guests, acknowledging ALL Accor loyalty members and returning guests by name whenever possible .</li><li>Anticipate guest needs and offer tailored recommendations for dining, entertainment, and local attractions within Business Bay and Dubai .</li><li>Act as the guest's trusted contact, assisting with everything from billing inquiries to restaurant recommendations and transportation arrangements .</li><li>Handle guest complaints professionally, taking ownership of resolution or escalating to the Manager on Duty when necessary .</li><li>Document all guest feedback, requests, and complaints immediately in the appropriate systems, coordinating with relevant departments to ensure prompt resolution .</li><li>Follow up with guests to confirm resolution and ensure complete satisfaction with their experience&nbsp;</li><li>Conduct daily courtesy calls to guests as directed, including post-arrival, pre-departure, and post-complaint follow-up .</li><li>Update guest profiles with preferences and maintain an efficient, current guest history database within the PMS.</li></ul><ul><li>Drive enrollment and recognition of ALL Accor members, ensuring their benefits are delivered consistently. ALL Accor represents one of the world's most engaging loyalty programs with over 100 million members, and every guest—whether a global icon or everyday traveller—deserves to be treated as a "Guest Star" .</li><li>Identify opportunities to enhance guest experiences through thoughtful upselling of room categories, packages, and hotel services, contributing to revenue maximization .</li><li>Maintain comprehensive knowledge of all hotel dining venues, including Mediterranean Muse, the club lounge, and other facilities, actively promoting them to guests .</li><li>Support Accor's sustainability initiatives by conserving energy and water, managing waste responsibly, and promoting plant-forward dining options where applicable .</li><li>Welcome every guest without exception, ensuring accessible and affirming experiences for guests with disabilities and LGBTQ+ travelers in line with Accor's inclusion commitments .</li><li>Use the designated communication platform as the primary method for departmental coordination and guest request tracking .</li><li>Prepare guest name lists and review all Group Resumes, VIP reports, and daily business reports .</li></ul><ul><li>Complete daily checklists and effectively communicate pertinent information through shift handovers .</li><li>Attend shift briefings, read handovers, and participate in departmental meetings .</li><li>Maintain cleanliness and organization of the front desk and lobby areas .</li><li>Ensure proper handling and documentation of guest valuables secured in hotel safe deposit boxes.</li><li>Handle mail, packages, and messages according to established procedures .</li><li>Perform any additional duties as assigned by the Front Office Manager or Duty Manager.</li></ul><br>Qualifications<br><br><ul><li>Degree or Diploma in Hospitality Management is an asset .</li><li>Minimum of 1 year previous hotel experience in Front Office, Guest Relations, or Telephone Operations is preferred .</li><li>Experience with hotel loyalty programs and guest recognition is an asset .</li></ul><ul><li>Fluency in English (written and verbal) is essential. Additional languages, particularly <strong>Arabic</strong> is a must.</li><li>Knowledge of Property Management Systems (Opera preferred), Microsoft Office applications, and telephone switchboard systems .</li><li>Outstanding interpersonal and communication skills, with the ability to interact professionally with guests, colleagues, and management .</li><li>Proven capacity to manage multiple priorities and guest requests simultaneously without compromising service quality .</li><li>Strong analytical and problem-solving skills with the ability to remain calm, professional, and courteous under pressure .</li><li>Highly organized and results-oriented, with a commitment to accuracy in financial transactions and guest documentation .</li><li>Willingness and ability to work rotating shifts, including evenings, weekends, early mornings, and overnight hours .</li></ul><ul><li>Genuine passion for guest service and creating memorable experiences .</li><li>Cultural sensitivity and appreciation for the local heritage and diversity of Dubai and the UAE .</li><li>Professional appearance and grooming standards in accordance with hotel policy .</li><li>Collaborative team player who supports colleagues and contributes to a positive work environment .</li><li>Reliable, responsible, and committed to maintaining high performance standards .</li></ul><p><strong>Working Conditions</strong></p><br><ul><li>Rotating shifts across a 24/7 operation, including night shifts.</li><li>Extended periods of standing and working at a computer terminal.</li><li>High-volume, fast-paced environment with frequent guest interaction.</li><li>Exposure to diverse guest profiles and cultural backgrounds.</li></ul><p><em>Grand Mercure Business Bay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Heartists.</em></p><br><br>Additional Information<br><br><p>.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Grade:</strong> Grade 3</span><br><span><strong>Directorate:</strong> Marketing, Recruitment, Admissions and Communications (MRAC)</span><br><span><strong>Function:</strong> Student Recruitment Assistant</span><br><span><strong>Location:</strong> Dubai</span><br><span><strong>Employment Type:</strong> Full-time</span><br>&nbsp;</p><br><p><span><span><strong>About our School/Directorate/Team:&nbsp;</strong></span></span></p><br><p><span><span>The Marketing, Recruitment, Admissions and Communications group is at the heart of attracting, engaging and delivering exceptional student and stakeholder experiences.&nbsp;&nbsp;The Admissions Office handles over 20,000 applications to undergraduate and postgraduate programmes at our Scottish campuses each year as well as offering support and advice to admissions colleagues at our Dubai and Malaysia campuses.&nbsp;&nbsp;Our aim is to ensure that all applicants receive a high-quality service that is timely and fair, and we strive to put the applicant at the heart of everything we do.</span></span></p><br><p><span><span><strong>Purpose of Role:</strong></span></span></p><br><p><span><span>Heriot-Watt is entering an exciting phase in terms of development of its professional services. We have centralised and re-aligned our recruitment and Admissions Teams in Edinburgh and are embarking on a journey to develop a new structure for our Dubai Campus and recruitment hub.&nbsp;</span></span></p><br><p><span><span>Reporting to the International Student Recruitment Manager or Admissions Manager depending on responsibility, the successful candidate will take the responsibility for coordinating and delivering a range of activities that enable Heriot Watt Dubai to achieve its ambitious student recruitment and admissions targets for both UG, PG and research degrees. Student Recruitment Assistants are responsible for delivering customer facing events, both on and off campus, delivering customer service activities for all prospective students, ensuring the university is promoted in relevant and attractive ways. This role requires focus on proactive robust follow-up service to convert prospects into enrolled students and processing of admissions applications.</span></span></p><br><p><span><span>Based in the Student Recruitment and Admissions Team of our Dubai campus you will work as part of the team that provides an exceptional level of customer service to all prospective students and applicants to the University guiding them from first point of contact through to enrolment.&nbsp;You will be the first point of contact for phone calls and emails and respond to these within agreed response times ensuring the needs of the enquirer are met and making full use of enquiry management and CRM systems in place. As part of the admissions function, the role also requires you will work as part of the team which provides administrative support for the direct application processes.&nbsp;</span></span></p><br><p><span><span>Bringing together your passion for education and customer care, you will have exceptional interpersonal skills, attention to detail and be a self-starter who can support prospective students while they embark on their journey with Heriot Watt.&nbsp;</span></span></p><br><p><span><span><strong>Summary of Key Duties and Responsibilities</strong></span></span></p><br><p><span><span>You will be part of the team providing a high-quality front-line service to all enquirers to the University. Your main duties will be to respond to enquirers by phone or email, dealing with day-to-day queries at events and providing support for prospective students throughout their journey to Heriot Watt and assist with application processing. You will be working under the guidance of Student Recruitment Manager or Admissions Manager in Dubai.</span></span></p><br><p><span><span><strong>Key duties and responsibilities:</strong></span></span></p><br><ul><li><p><span><span>Act as an ambassador for the University to a wide range of stakeholders, notably prospective students, parents and working professionals,&nbsp;</span></span></p><br></li><li><p><span><span>Always provide an exceptional applicant experience and the delivery of a customer-focused service and experience to optimise recruitment and conversion objectives, utilising the CRM system to track all engagements with HW prospective students,&nbsp;</span></span></p><br></li><li><p><span><span>Support optimisation of lead capture as part of the enquiries process and in line with feedback from prospective students,&nbsp;</span></span></p><br></li><li><p><span><span>Operating across various communication channels: phone, e-mail, face-to-face at on-campus and external events, but equally providing customer service via in-bound social media channels, incl. participating in Live Chats with prospects and applicants and other virtual events as when organised by the University,&nbsp;</span></span></p><br></li><li><p><span><span>Ensure that responses exceed the enquirers needs and are sent in a timely fashion and to agreed turnaround times, provide information, relevant and personalised advice to each prospective student,</span></span></p><br></li><li><p><span><span>Provide support and guidance to our student interns on a wide range of enquiries relating to student recruitment,</span></span></p><br></li><li><p><span><span>Attend and assist with execution of internal and external student recruitment events including open days, PG Masterclass, Virtual events/workshops, offer holder events and recruitment fairs, both at the campus, in-schools and at external student recruitment fairs to provide information, advice and guidance on the University’s portfolio of undergraduate, postgraduate and research programmes to prospective students</span></span></p><br></li><li><p><span><span>Capture and maintain scholarship data for new undergraduate and postgraduate students&nbsp;</span></span></p><br></li><li><p><span><span>To set up and maintain a calendar of student recruitment events, manage enquiries, and bookings and work with the CRM team to coordinate pre-event and follow up communications to maximise attendance for the assigned programme,</span></span></p><br></li><li><p><span><span>Assist the Domestic Recruitment Manager, Student Recruitment Officer, Admission Manger, with manging the student ambassador scheme within the Student Recruitment team to ensure events and other recruitment activities are effectively staffed and represented to maximise conversion and ultimate enrolment of prospective students,&nbsp;</span></span></p><br></li><li><p><span><span>To establish and maintain an effective network of contacts externally and in Schools and Services, and to work effectively with these contacts to maximise our student recruitment potential,</span></span></p><br></li><li><p><span><span>Supporting the Admissions Manager in all daily processes related to application management,</span></span></p><br></li><li><p><span><span>Ensuring that all applicants are provided with the necessary information and correspondence throughout the year,</span></span></p><br></li><li><p><span><span>Maintain a thorough knowledge of the University’s admissions policy, including assessment / selection and entry criteria and keep abreast of changes to admissions procedures</span><span>.</span></span></p><br></li><li><p><span><span>To participate in all marketing activities and other areas of work within Marketing, Student Recruitment, and admissions as required,</span></span></p><br></li><li><p><span><span>Provide support to the wider team and the Student Recruitment Manager, Student Recruitment Officer, and Admissions Manager during key admissions periods,&nbsp;</span></span></p><br></li><li><p><span><span>General administrative duties including filing, and other duties that may be seen as being within the scope of this position.</span></span></p><br></li><li><p><span><span>May include overseas travels to represent the university at events</span></span></p><br></li></ul><p><span><span><strong>Education, Qualifications &amp; Experience:&nbsp;</strong></span></span></p><br><p><span><span><u>Essential</u></span></span></p><br><ol><li><p><span><span>Excellent literacy and numeracy skills or similar or equivalent experience,</span></span></p><br></li><li><p><span><span>Experience of working within a similar environment as outlined above, specifically with a focus on multi-channel customer experience,&nbsp;</span></span></p><br></li><li><p><span><span>Competent in the use of relevant IT packages including Microsoft Excel, Word and Outlook</span></span></p><br></li><li><p><span><span>Well-developed interpersonal skills,</span></span></p><br></li><li><p><span><span>Experience in face-to-face customer service role, including participating in and organising in-house and external recruitment / sales events,&nbsp;</span></span></p><br></li><li><p><span><span>Demonstrable professional and proactive approach,</span></span></p><br></li><li><p><span><span>Evidence of excellent attention to detail,</span></span></p><br></li><li><p><span><span>Appreciation of working with confidential information,</span></span></p><br></li><li><p><span><span>Ability to work flexibly, quickly and accurately by taking account of new information or changes in circumstances and modifying the understanding of a problem or situation accordingly</span></span></p><br></li><li><p><span><span>Experience of using initiative and creativity to resolve problems, that may be predictable but not routine, identifying practical and suitable solutions,</span></span></p><br></li><li><p><span><span>Demonstrable provision of excellent customer service.</span></span></p><br></li><li><p><span><span>Second language preferably Russian&nbsp;</span></span></p><br></li></ol><p><span><span><u>Desirable</u></span></span></p><br><ol><li><span><span>Educated to a degree level</span></span></li><li><span><span>Experience of administration in a higher or secondary education environment</span></span></li><li><span><span>Understanding and knowledge of UAE and international education markets and current issues</span></span></li><li><span><span>Experience of working with databases i.e. Student Record or CRM systems</span></span></li><li><span><span>Experience of enquiry management systems</span></span></li></ol><p><span><i><span>Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post.&nbsp; Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.&nbsp;</span></i></span></p><br><p><span><strong>‘How to Apply’</strong></span></p><br><p><span>Please submit your CV and a cover letter setting out how you meet the criteria for this role. &nbsp;</span></p><br><p><span>Shortlisted candidates may be invited to complete an on-demand-video interview as the first stage of the selection process. Successful candidates will then proceed to in-person formal interviews at our Dubai campus. Following the formal interview, the preferred candidate will attend a second interview with senior staff at the Dubai campus before a final offer decision is made.</span></p><br><p><span>At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.&nbsp;</span></p><br><p><span>Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.</span></p><br><p><span>Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.&nbsp; Equality and diversity are all about maximising potential and creating a culture of inclusion for all.</span></p><br><p><i><span><strong>The appointment is conditional upon successful completion of all Labor and Immigration formalities, and the start date will need to be delayed if the employment visa is not in place.</strong></span></i></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Grade:</strong> Grade 3</span><br><span><strong>Directorate:</strong> Marketing, Recruitment, Admissions and Communications (MRAC)</span><br><span><strong>Role:</strong> Student Recruitment Assistant</span><br><span><strong>Employment Type:</strong> Full-time</span><br><span><strong>Location:</strong> Dubai</span></p><br><p><span><strong>About our School/Directorate/Team:&nbsp;</strong></span></p><br><p><span>The Marketing, Recruitment, Admissions and Communications group is at the heart of attracting, engaging and delivering exceptional student and stakeholder experiences.&nbsp;&nbsp;The Admissions Office handles over 20,000 applications to undergraduate and postgraduate programmes at our Scottish campuses each year as well as offering support and advice to admissions colleagues at our Dubai and Malaysia campuses.&nbsp;&nbsp;Our aim is to ensure that all applicants receive a high-quality service that is timely and fair, and we strive to put the applicant at the heart of everything we do.</span></p><br><p><span><strong>Purpose of Role:</strong></span></p><br><p><span>Heriot-Watt is entering an exciting phase in terms of development of its professional services. We have centralised and re-aligned our recruitment and Admissions Teams in Edinburgh and are embarking on a journey to develop a new structure for our Dubai Campus and recruitment hub.&nbsp;</span></p><br><p><span>Reporting to the Student Recruitment Manager, the successful candidate will take the responsibility for coordinating and delivering a range of activities that enable Heriot Watt Dubai to achieve its ambitious student recruitment and admissions targets for both UG, PG and research degrees. Student Recruitment Assistants are responsible for delivering customer facing events, both on and off campus, delivering customer service activities for all prospective students, ensuring the university is promoted in relevant and attractive ways. This role requires focus on proactive robust follow-up service to convert prospects into enrolled students and processing of admissions applications.</span></p><br><p><span>Based in the Student Recruitment and Admissions Team of our Dubai campus you will work as part of the team that provides an exceptional level of customer service to all prospective students and applicants to the University guiding them from first point of contact through to enrolment.&nbsp;You will be the first point of contact for phone calls and emails and respond to these within agreed response times ensuring the needs of the enquirer are met and making full use of enquiry management and CRM systems in place. As part of the admissions function, the role also requires you will work as part of the team which provides administrative support for the direct application processes.&nbsp;</span></p><br><p><span>Bringing together your passion for education and customer care, you will have exceptional interpersonal skills, attention to detail and be a self-starter who can support prospective students while they embark on their journey with Heriot Watt.&nbsp;</span></p><br><p><span><strong>Summary of Key Duties and Responsibilities</strong></span></p><br><p><span>You will be part of the team providing a high-quality front-line service to all enquirers to the University. Your main duties will be to respond to enquirers by phone or email, dealing with day-to-day queries at events and providing support for prospective students throughout their journey to Heriot Watt and assist with application processing. You will be working under the guidance of Student Recruitment Manager or Admissions Manager in Dubai.</span></p><br><p><span><strong>Key duties and responsibilities:</strong></span></p><br><ul><li><span>Act as an ambassador for the University to a wide range of stakeholders, notably prospective students, parents and working professionals,&nbsp;</span></li><li><span>Always provide an exceptional applicant experience and the delivery of a customer-focused service and experience to optimise recruitment and conversion objectives, utilising the CRM system to track all engagements with HW prospective students,&nbsp;</span></li><li><span>Support optimisation of lead capture as part of the enquiries process and in line with feedback from prospective students,&nbsp;</span></li><li><span>Operating across various communication channels: phone, e-mail, face-to-face at on-campus and external events, but equally providing customer service via in-bound social media channels, incl. participating in Live Chats with prospects and applicants and other virtual events as when organised by the University,&nbsp;</span></li><li><span>Ensure that responses exceed the enquirers needs and are sent in a timely fashion and to agreed turnaround times, provide information, relevant and personalised advice to each prospective student,</span></li><li><span>Provide support and guidance to our student interns on a wide range of enquiries relating to student recruitment,</span></li><li><span>Attend and assist with execution of internal and external student recruitment events including open days, PG Masterclass, Virtual events/workshops, offer holder events and recruitment fairs, both at the campus, in-schools and at external student recruitment fairs to provide information, advice and guidance on the University’s portfolio of undergraduate, postgraduate and research programmes to prospective students</span></li><li><span>Capture and maintain scholarship data for new undergraduate and postgraduate students&nbsp;</span></li><li><span>To set up and maintain a calendar of student recruitment events, manage enquiries, and bookings and work with the CRM team to coordinate pre-event and follow up communications to maximise attendance for the assigned programme,</span></li><li><span>Assist the Domestic Recruitment Manager, Student Recruitment Officer, Admission Manger, with manging the student ambassador scheme within the Student Recruitment team to ensure events and other recruitment activities are effectively staffed and represented to maximise conversion and ultimate enrolment of prospective students,&nbsp;</span></li><li><span>To establish and maintain an effective network of contacts externally and in Schools and Services, and to work effectively with these contacts to maximise our student recruitment potential,</span></li><li><span>Supporting the Admissions Manager in all daily processes related to application management,</span></li><li><span>Ensuring that all applicants are provided with the necessary information and correspondence throughout the year,</span></li><li><span>Maintain a thorough knowledge of the University’s admissions policy, including assessment / selection and entry criteria and keep abreast of changes to admissions procedures.</span></li><li><span>To participate in all marketing activities and other areas of work within Marketing, Student Recruitment, and admissions as required,</span></li><li><span>Provide support to the wider team and the Student Recruitment Manager, Student Recruitment Officer, and Admissions Manager during key admissions periods,&nbsp;</span></li><li><span>General administrative duties including filing, and other duties that may be seen as being within the scope of this position.</span></li></ul><p><span><strong>Education, Qualifications &amp; Experience:&nbsp;</strong></span></p><br><p><span><u>Essential</u></span></p><br><ol><li><span>Excellent literacy and numeracy skills or similar or equivalent experience,</span></li><li><span>Experience of working within a similar environment as outlined above, specifically with a focus on multi-channel customer experience,&nbsp;</span></li><li><span>Competent in the use of relevant IT packages including Microsoft Excel, Word and Outlook</span></li><li><span>Well-developed interpersonal skills,</span></li><li><span>Experience in face-to-face customer service role, including participating in and organising in-house and external recruitment / sales events,&nbsp;</span></li><li><span>Demonstrable professional and proactive approach,</span></li><li><span>Evidence of excellent attention to detail,</span></li><li><span>Appreciation of working with confidential information,</span></li><li><span>Ability to work flexibly, quickly and accurately by taking account of new information or changes in circumstances and modifying the understanding of a problem or situation accordingly</span></li><li><span>Experience of using initiative and creativity to resolve problems, that may be predictable but not routine, identifying practical and suitable solutions,</span></li><li><span>Demonstrable provision of excellent customer service.&nbsp;</span></li></ol><p><span><u>Desirable</u></span></p><br><ol><li><span>Educated to a degree level</span></li><li><span>Experience of administration in a higher or secondary education environment</span></li><li><span>Understanding and knowledge of UAE and international education markets and current issues</span></li><li><span>Experience of working with databases i.e. Student Record or CRM systems</span></li><li><span>Experience of enquiry management systems</span></li></ol><p><i><span>Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post.&nbsp; Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.&nbsp;</span></i></p><br><p><i><span><strong>We may close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application promptly</strong></span></i></p><br><p><span><strong>‘How to Apply’</strong></span></p><br><p><span>Please submit your CV and a cover letter setting out how you meet the criteria for this role. &nbsp;</span></p><br><p><span>Shortlisted candidates may be invited to complete an on-demand-video interview as the first stage of the selection process. Successful candidates will then proceed to in-person formal interviews at our Dubai campus. Following the formal interview, the preferred candidate will attend a second interview with senior staff at the Dubai campus before a final offer decision is made.</span></p><br><p><span>At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.&nbsp;</span></p><br><p><span>Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.</span></p><br><p><span>&nbsp;Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.&nbsp; Equality and diversity are all about maximising potential and creating a culture of inclusion for all.</span></p><br><p><i><span><strong>The appointment is conditional upon successful completion of all Labor and Immigration formalities, and the start date will need to be delayed if the employment visa is not in place.</strong></span></i></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you see yourself as the Cluster Director of Food &amp; Beverage at InterContinental Hotels Group® at Dubai Festival City? </p><br><p>As the world’s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.</p><br><p>The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.</p><br><p><strong>A little taste of your day-to-day:</strong></p><br><p><span><strong>Key Responsibilities</strong></span></p><br><ul><li>Oversee the management of restaurants, bars, banquets, room service, and minibars within IHG DFC cluster.</li><li>Manage F&amp;B colleagues within the hotel’s organisational structure, adhering to human resource and hotel policies.</li><li>Communicate regularly with food and beverage colleagues, conducting effective team briefings.</li><li>Provide professional, advisory, and executive support to the Cluster Hotels Manager to assist in achieving strategic goals.</li><li>Establish SMART systems to monitor the achievement of departmental goals.</li><li>Ensure compliance with business operations and hospitality laws.</li><li>Collaborate with the sales and marketing team to develop new products, services and drive business.</li><li>Develop and implement quality management systems.</li><li>Work with the Director of Procurement to develop and monitor the implementation of purchasing procedures.</li><li>Ensure the delivery of high-quality service to guests.</li><li>Ensure that assets are maintained in good working condition.</li><li>Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.&nbsp;</li><li>Analyse guest insights to identify and meet customer expectations and build on guest loyalty.&nbsp;</li><li>Regularly communicate with guests to ensure expectations are met.</li><li>Other ad-hoc duties - unexpected moments when we&nbsp;have to&nbsp;pull together to get a task done.</li><li>You will also be responsible for OWNCO events as required.</li></ul><p><span><strong>People</strong></span></p><br><ul><li><span>Clearly and effectively communicate hotel goals and strategies to all levels of the hotel team.&nbsp;</span></li><li>Manageeverydayactivities, plan and assign work ensuring you always have the right staffing numbers.</li><li>Work within the company’s Human Resource framework to ensure the departmental performance of staff is productive. Duties include:<ul><li>Planning for future staffing needs.&nbsp;</li><li>Recruiting in line with company guidelines.</li><li>Develop and implement strategies that promote DEI within the F&amp;B department. This includes recruiting a diverse team, ensuring equitable opportunities for development, and fostering an inclusive environment where all employees feel valued.</li><li>Preparing detailed induction programmes for new staff.</li><li>Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.</li><li>Ensuring training needs analysis of F&amp;B colleagues is carried out and training programmes are designed and implemented to meet needs.</li><li>Develop and support your team through coaching, regular feedback, and clear performance and development goals. Recognise and celebrate strong performance.</li><li>Conduct probation reviews and formal performance appraisals in line with company guidelines.</li><li>Provide training and ensure the team operates in compliance with company standards, equipped with the necessary tools to perform efficiently.</li><li>Maintain accurate and up-to-date staff records, including managing leave approvals and other administrative tasks.</li><li><span>Address performance concerns constructively through ongoing coaching, counselling, and, where necessary, disciplinary action.</span></li><li>Oversee the implementation and effective use of the Work Optimisation Tool (WOT) Planner to ensure accurate forecasting and scheduling to maintain optimal workforce for exceptional service and efficient management.</li><li>Drive Nationalisation efforts by mentoring and integrating local talent, fostering their development, and ensuring compliance with nationalisation goals.</li><li>Regularly communicating with staff to maintain good relations.</li><li>Establish/maintain a succession plan.&nbsp;</li></ul></li><li>Recommend or initiate any HR related actions where needed (engagement, wellbeing activities).&nbsp;Direct the teamon how decision-making impacts profits.</li><li><span>Motivate the team to work in accordance with “The Winning Ways” with customers and colleagues.</span></li><li><span>Develop the salesmanship and customer service skills of the F&amp;B team.</span></li></ul><p><span><strong>Financial&nbsp;</strong></span></p><br><ul><li>Help prepare the hotel’s annual budget and the setting of departmental goals.&nbsp;</li><li>Monitor budget and control expenses with a focus on food, beverage, and labour costs.&nbsp;</li><li>Lead the development and implementation of menu engineering strategies to optimise pricing, product mix, and profitability.</li><li>Analyse sales data to identify high- and low-performing menu items and make data-informed decisions on menu design and promotions.</li><li>Oversee FF&amp;E planning and procurement related to all IHG DFC managed F&amp;B outlets, ensuring alignment with brand standards, functionality, and budgetary requirements.</li><li>Working with the Conferences &amp; Events, identify additional sales opportunities to enhance revenue.&nbsp;</li><li>Drive promotions that deliver great dining experiences for guests at a good value.&nbsp;</li><li>Make sure credit and financial transactions are handled securely</li></ul><p><span><strong>Guest Experience </strong></span></p><br><ul><li><span>Establish and implement appropriate service recovery guidelines&nbsp;in order to&nbsp;ensure complete guest satisfaction. Respond to guest complaints or concerns in a&nbsp;prompt and professional manner.</span></li><li><span>Review guest feedback and implement strategies for continuous improvement.</span></li><li><span>Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.</span></li></ul><p><span><strong>Responsible Business&nbsp;</strong></span></p><br><ul><li>Manage the cluster food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions.&nbsp;</li><li>Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Cluster Executive Chef.&nbsp;</li><li>Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste.&nbsp;</li><li>Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.&nbsp;</li><li>Maintain a focus and commitment to operating a “green” hotel.</li><li><span>Communicate and correspond with both internal and external partners, with professionalism, respect and understanding.</span></li><li><span>Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the&nbsp;hotel’s&nbsp;or owner’s policies and procedures and regulatory requirements.&nbsp;</span></li><li>Comply with federal, state and local laws regarding health, safety and alcohol services.&nbsp;</li><li><span>Ensure that the brand is at the heart of all decisions.</span></li></ul><p><strong>What we need from you:</strong></p><br><ul><li>Bachelor’s degree / higher education qualification / equivalent in Hotel Management, Culinary arts, or related field.</li><li>4+ years’ related experience, including management experience.&nbsp;</li><li>Excellent interpersonal, organizational, and administrative skills.</li><li>Strong customer focus and demonstrated leadership abilities.</li><li>Advanced proficiency in Microsoft Office.</li><li>Fluency in English (verbal and written).</li><li>High level of common sense and strong problem-solving and decision-making skills.</li></ul><p><strong>What you can expect from us:</strong></p><br><p>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.</p><br><p>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p><br><p>So, join us, and you’ll become part of our ever-growing global family.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB&nbsp;SUMMARY<br>This position manages Marriott Bonvoy's Enterprise Partnerships portfolio across the Middle East and Africa, including strategic loyalty partnerships across airline, travel, retail &amp; everyday categories that drive member acquisition, engagement, and revenue growth. The role has primary responsibility for managing and growing the preferred airline partnership with Emirates Skywards and the existing airline partnerships portfolio, while identifying, negotiating, launching, and growing new strategic partnerships across emerging verticals.<br>The role will build and nurture strong relationships with partner organizations and key internal stakeholders, driving alignment, maximizing commercial and marketing opportunities, and ensuring the successful delivery of partnership objectives and contractual commitments.<br>The incumbent will develop and execute partnership strategies, marketing activations, and commercial initiatives that drive Enterprise Partnerships KPIs, strengthen member engagement, grow loyalty program participation, and increase preference for Marriott brands and Marriott Bonvoy. The role will be responsible for maximizing the value of existing partnerships while identifying and unlocking new opportunities that contribute to member acquisition, revenue growth, and long-term enterprise value across the MEA region.<br>In addition, the role will support broader Enterprise and Financial Partnerships priorities, including initiatives related to the Marriott Bonvoy Co-brand Credit Card portfolio and other strategic partnership programs across the region.<br>Reporting to the Director, Enterprise &amp; Financial Partnerships, MEA, based in Dubai, this position will work closely with Global Headquarters and the EMEA Continent Office, partnering with Loyalty, Global Partnerships, Marketing, Commercial, Digital, Brand, Communications, Finance, and Legal teams to deliver regional business objectives through effective partnership strategy, execution, commercialization, and performance management.<br>CORE WORK ACTIVITIES<br>Existing Partnership Management &amp; Growth<br>Manage and grow Marriott Bonvoy's existing Enterprise Partnerships portfolio across the MEA region, including the preferred airline partnership with Emirates Skywards and all other airline loyalty partners.<br>Build and nurture strong partner and internal stakeholder relationships, acting as the primary point of contact for key partners and driving alignment on shared strategic, commercial, and marketing objectives.<br>Develop a thorough understanding of partner businesses, objectives, strategies, contracts, and partnership obligations, proactively identifying opportunities to enhance partnerships through new benefits, functionality, campaigns, and member value propositions that increase member engagement, commercial performance, and overall partnership value.<br>New Business Development: launch and grow new partnerships<br>Identify and develop new partnership opportunities across MEA that support Marriott Bonvoy's strategic objectives. Partner with the Director, Enterprise &amp; Financial Partnerships and key stakeholders to build business cases, secure internal alignment, support negotiations and contract execution, and successfully launch new partnerships that drive member acquisition, engagement, revenue growth, and long-term enterprise value.<br>Drive commercial and marketing performance<br>Lead the planning and execution of partnership marketing campaigns, activations, and commercial initiatives, collaborating with partners, agencies, and cross-functional stakeholders to ensure timely delivery, effective implementation, and compliance with Marriott Bonvoy brand standards.<br>Manage the Enterprise Partnerships budget, ensuring effective allocation of partnership and marketing investments, raising purchase orders, monitoring spend, tracking invoices, and providing regular budget forecasts and updates to support business objectives.<br>Work closely with Loyalty, Marketing, Digital, Commercial, Revenue Management, Analytics, Brand, Communications, Finance, Legal, and Global Partnerships teams to develop and execute partnership strategies and activation plans that support regional priorities.<br>Leverage partner and Marriott performance data to evaluate partnership effectiveness, measure ROI, track key performance indicators, identify growth opportunities, and develop recommendations to optimize future initiatives.<br>Champion Enterprise Partnerships internally by increasing awareness of partnership benefits, obligations, and opportunities across hotels, continent teams, and Global Headquarters.<br>Ensure a seamless member experience across all partnership initiatives by working closely with partners, Customer Engagement Center teams, and technology stakeholders to resolve member issues, maintain program functionality, and address operational or technical challenges.<br>Secure and maximize partner-funded marketing opportunities, including restricted marketing funds and joint investments from strategic partners, to support member acquisition, engagement, and revenue growth objectives.<br>Prepare and deliver regular business reviews, performance reports, executive updates, and presentations, communicating partnership results, campaign performance, launch progress, key insights, and strategic recommendations to senior leadership and stakeholders across the organization.<br>Provide leadership support for broader loyalty and partnership initiatives across MEA, including Marriott Bonvoy Moments, Financial Partnerships, the Marriott Bonvoy Co-brand Credit Card portfolio, and other strategic programs as required.<br>Managing Work, Projects, and Policies<br>Lead multiple partnership projects and initiatives simultaneously, ensuring priorities, timelines, budgets, and deliverables are effectively managed and aligned with regional business objectives<br>Build and maintain strong relationships with internal stakeholders across Global Headquarters, the EMEA Continent Office, and cross-functional teams, ensuring alignment, effective communication, and support for Enterprise Partnerships priorities and initiatives.<br>Generate and communicate accurate and timely business updates, reports, presentations, and recommendations to support decision-making, stakeholder alignment, and executive visibility.<br>Ensure compliance with Marriott policies, contractual obligations, and applicable legal, regulatory, and governance requirements.<br>Apply data-driven thinking and problem-solving methodologies to evaluate opportunities, resolve challenges, and optimize partnership performance.<br>Provide guidance, mentorship, and subject matter expertise to team members and cross-functional stakeholders, supporting capability development across Loyalty and Partnerships teams within MEA and Global organizations.<br>Perform other duties and responsibilities as required to support the objectives of the Enterprise &amp; Financial Partnerships function.<br>CANDIDATE&nbsp;PROFILE&nbsp;<br>Experience<br>4–6 years of experience in partnerships, loyalty, business development, marketing, brand management, or commercial roles within the airline, travel, hospitality, financial services, or loyalty industries.<br>Experience managing strategic partnerships, loyalty programs, or alliance relationships, including partnership negotiations, account management, and commercial delivery.<br>Strong marketing experience with a proven track record of developing and executing integrated marketing campaigns across multiple channels. Demonstrated understanding of marketing strategy, campaign planning, paid media, creative development, customer acquisition, member engagement, and loyalty marketing, with experience working collaboratively with internal stakeholders, external agencies, media partners, and creative teams to deliver business objectives.<br>Experience leading the end-to-end development and launch of new partnerships, products, or commercial initiatives, including business case development, stakeholder management, project planning, implementation, operational readiness, and post-launch performance management.&nbsp;<br>Demonstrated project management experience, with the ability to lead complex, cross-functional initiatives involving multiple stakeholders, markets, and external partners while managing competing priorities and deadlines.<br>Experience with co-brand credit card programs, financial partnerships, or loyalty-related product development is preferred.<br>Proven track record of managing complex, multi-market, cross-functional projects and initiatives that deliver measurable business results.<br>Education&nbsp;or&nbsp;Certification<br>Master’s Degree in Marketing, Business Management, Communications, Social Science or any relevant disciplines.&nbsp;<br>Skills&nbsp;and&nbsp;Competencies<br>Strong relationship management and influencing skills, with the ability to build credibility and foster effective partnerships across all levels of an organization and with external stakeholders.<br>Proven ability to balance competing priorities and navigate the interests of multiple stakeholders while driving alignment and delivering business objectives.<br>Strong commercial acumen with the ability to identify partnership opportunities, develop business cases, evaluate performance, and drive measurable business results.<br>Solid understanding of partnership marketing, loyalty marketing, customer engagement, promotions, sponsorships, digital marketing, and strategic alliance management.<br>Strong understanding of co-brand credit card programs, financial partnerships, loyalty ecosystems, and the travel and hospitality industries is preferred.<br>Excellent project management and organizational skills, with the ability to manage multiple initiatives simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment.<br>Strong analytical and problem-solving skills, with the ability to leverage data and insights to inform decision-making, optimize performance, and develop strategic recommendations.<br>Excellent communication, presentation, and negotiation skills, with the ability to effectively engage senior leaders, cross-functional teams, and external partners.<br>Independent, proactive, and self-motivated, while demonstrating a collaborative, team-oriented approach.<br>High attention to detail and strong business judgment, with the ability to manage complex projects and stakeholder relationships with minimal supervision.<br>Exceptional written, verbal, presentation, and interpersonal communication skills, with the ability to clearly articulate ideas, influence stakeholders, build credibility, and effectively engage senior leaders, partners, and cross-functional teams<br>Strong storytelling, presentation, and negotiation skills, with the ability to develop compelling executive-level presentations, business cases, recommendations, and partnership proposals.<br>Advanced proficiency in Microsoft PowerPoint and Excel, including the ability to develop professional presentations, analyze data, build reports, track performance metrics, and generate actionable business insights<br>WHY JOIN MARRIOTT INTERNATIONAL?<br>Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For™ in 2026 by Great Place to Work®. This is a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>#LI-LK1<br>Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JOB PURPOSE</b></p><br><p>Lead the day-to-day delivery and continuous improvement of 24/7 Customer Care operations across two core service areas: Voice (inbound and other telephone-based services) and Non-Voice (email, chat, HealthHub, NAS Club and other digital service channels). Ensure reliable service, customer-centric outcomes, disciplined workforce management, strong team leadership, appropriate escalation handling and achievement of agreed business and people KPIs. Translate departmental strategy into measurable operational execution, controls and improvement plans.</p><br>Decision Rights &amp; Accountability<p>Accountable for day-to-day customer care operations, leadership of supervisors and assistant managers, service recovery, reporting accuracy, team development and the timely delivery of improvement initiatives. Exercise sound judgment, take ownership of outcomes and maintain effective coordination with relevant stakeholders.</p><br>Role Expectations<p>The role requires visible operational leadership, proactive identification of issues, disciplined follow-through, measurable results and constructive engagement with staff and stakeholders. Priorities and targets may be updated by departmental leadership as business needs evolve.</p><br><br><p><b>RESPONSIBILITIES AND DUTIES</b></p><br>1. Voice &amp; Non-Voice Operational Leadership &amp; Service Delivery<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure distinct operational oversight of Voice (call handling, availability, service levels and call quality) and Non-Voice (email, chat, HealthHub, NAS Club, turnaround times, request ownership and backlog control).</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own daily operations across Voice and Non-Voice teams, including member, provider, broker and regional services; allocate resources, manage priorities and ensure consistent service across shifts and channels.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor queue health, demand, response times, backlogs, escalations and service disruptions throughout the day; intervene early and document recovery actions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure clear ownership, timely resolution and appropriate escalation of complex member/provider issues, complaints and service failures.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain operational SOPs, shift handovers, contingency plans, service continuity arrangements and cross-functional coordination with IT, operations.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee launches, process changes and service transitions with training, readiness checks and post-launch stabilization.</p><br>2. Non-Voice Operations – HealthHub &amp; Appointment Control<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Directly oversee HealthHub team productivity, attendance, task allocation, case quality and timely follow-up.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review appointment and request queues daily, including aged items, ownership, status and reasons for delay; take action to prevent backlogs.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure appointments and requests are actioned or escalated within the agreed one-hour monitoring threshold; exceptions must be visible, tracked and resolved.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Validate that pending cases are actively followed up with relevant teams or providers, with clear closure notes and escalation for recurring bottlenecks.</p><br>3. Non-Voice Operations – NAS Club Service Management<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor NAS Club request volumes, turnaround times, team productivity and service quality.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure requests are assigned, followed up and resolved without avoidable delay; monitor ageing and eliminate preventable backlogs.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with relevant stakeholders to resolve recurring issues and improve the customer journey.</p><br>4. KPI Ownership, Customer Experience &amp; Quality<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own performance against approved KPIs for both Voice and Non-Voice teams, including NPS, CSAT, FCR, voice service level, abandonment, AHT, quality, productivity, adherence, email/chat turnaround times, and HealthHub/NAS Club request ageing.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work toward current departmental benchmarks where applicable: voice service level 90/30, email response within 24 hours, abandonment at or below 5%, and AHT target of 330 seconds; confirm applicable targets by line and channel.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prioritize improvement of NPS against the approved target through detractor analysis, root-cause reviews, coaching and cross-functional action plans.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review performance dashboards daily and weekly; identify drivers, set owners and deadlines, and validate sustained improvements.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the QA and Training teams to ensure all agents are fully equipped with the knowledge, skills, tools and ongoing coaching needed to consistently deliver excellent customer service. Review quality findings, training gaps, customer feedback and complaint trends; agree targeted refresher training, coaching and knowledge updates, and monitor their effectiveness.</p><br>5. Workforce Management, Scheduling &amp; Night/Weekend Control<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with WFM/MIS to align forecasts, schedules, staffing, shrinkage, leave, overtime and intraday resource movement with demand across both Voice and Non-Voice teams.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and monitor overtime requirements and annual leave planning, balancing employee wellbeing, fair allocation, cost-conscious resource use and operational coverage.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaise closely with the Workforce Management (WFM) team to ensure the right staffing levels, skill mix and resource coverage are available across all shifts and channels to achieve agreed KPIs, including service level, abandonment, response times and productivity. Proactively review forecasts versus actual demand, identify capacity gaps, and coordinate timely scheduling or staffing adjustments to protect service performance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with WFM/MIS and supervisors to analyse adherence patterns and shrinkage drivers, communicate findings to teams, and implement practical actions to improve productive availability and KPI delivery.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure close monitoring of agent login/logout, breaks, ACW, Not Ready states, occupancy and schedule adherence; investigate anomalies fairly using documented evidence.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor agent activity trends across scheduled and actual breaks, extended holds, ACW, talk time, Not Ready states, login/logout times and other adherence indicators; address exceptions promptly with supervisors and agents.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure night-shift performance and adherence are reviewed and validated the following day, with exceptions escalated and actioned.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own daily real-time dashboard oversight across Voice and Non-Voice operations, ensuring timely intervention on queue status, agent availability, workload and service-level risks.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Remain reachable during weekends for material operational disruptions such as staffing shortages, system failures or service-level deterioration; coordinate timely response and escalation under an agreed on-call arrangement.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Protect business continuity through documented coverage, backup ownership and incident communication.</p><br>6. Supervisory Leadership, Performance &amp; Accountability<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead supervisors and assistant managers with clear responsibilities, daily performance expectations and consistent coaching.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct structured monthly one-to-one or group performance meetings with supervisors and assistant managers to review results, leadership effectiveness, team concerns, risks and corrective actions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure regular floor engagement, observation, coaching, feedback, recognition and fair, documented performance management.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate directly with agents on specific, sensitive or critical operational matters when management intervention is required, ensuring clear expectations, timely resolution and respectful follow-up.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure hiring plans reflect operational demand, participate in candidate assessments, and track new joiners through training, nesting and readiness to independently handle customer interactions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify training, succession and capability needs; oversee recruitment coordination, selection, onboarding, induction and operational readiness of new joiners in partnership with the relevant teams.</p><br>7. Employee Engagement, UAE Nationals &amp; Retention<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct monthly meetings with UAE National employees to review performance, hear challenges, support development and strengthen engagement and inclusion.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement employee engagement, recognition and communication activities in partnership with HR and departmental leadership.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create a supportive, inclusive and motivating work environment that promotes healthy work-life balance, employee wellbeing, team engagement and sustainable high performance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactively listen to employee feedback, recognize achievements, address wellbeing and workload concerns, and partner with HR and supervisors on practical engagement and retention initiatives.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor attrition, absenteeism, morale and retention risks; take proactive action to achieve the agreed departmental employee turnover target.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle employee matters consistently, respectfully and confidentially, in alignment with HR policies.</p><br>8. Systems, Reporting &amp; Process Governance<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate incident management and root-cause follow-up for CRM, telephony, IVR, chat, mobile/digital channels and API-related disruptions with IT and vendors.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure accurate operational reporting and data integrity; centralize ownership of Power BI, Power Automate, MS Forms and scheduled reporting with MIS while retaining business accountability for outputs.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify opportunities for automation, self-service, workflow simplification and reduced repeat contacts, with appropriate controls and change management.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain audit-ready records, appropriate access controls, confidentiality and adherence to internal policies and relevant UAE requirements.</p><br>9. Stakeholder Management &amp; Continuous Improvement<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with MIS/WFM, QA, Training, HR, IT, operations, clients and external vendors to remove service barriers.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own appropriate client communications on service performance, critical incidents, escalations, operational changes and follow-up actions, ensuring timely, accurate and professional updates.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Present clear performance reviews, root-cause findings, improvement plans and decisions required to the Head of Customer Care.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive process improvements that reduce avoidable contact, improve first-contact resolution and enhance member and provider experience.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalate critical incidents, customer-impacting risks and material KPI gaps promptly, with recovery plans and ownership.</p><br>Performance Measures &amp; Review Cadence<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Daily: Voice service levels, abandonment and queue performance; Non-Voice email/chat backlogs, HealthHub appointments and NAS Club requests; staffing/adherence, escalations and recovery actions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Daily: Review real-time dashboards, schedule adherence, breaks, holds, ACW, talk time, login/logout exceptions, overtime coverage and emerging shrinkage trends.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Weekly: NPS/CSAT/FCR drivers, quality and coaching actions, repeat-contact trends, backlog and resource risks.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monthly: supervisor and assistant manager performance meetings, UAE National engagement meetings, team wellbeing and engagement review, attrition/retention review, improvement outcomes and leadership scorecard.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monthly: Review overtime utilization, annual leave coverage, shrinkage trends, client communication effectiveness and adherence improvement actions.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Targets are those formally approved for the relevant channel, client and reporting period; changes require management alignment.</p><br><ul><li><b>KNOWLEDGE, SKILLS AND EXPERIENCE</b></li></ul><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in Business Administration, Management or a related field, or equivalent relevant professional experience.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 7 years of experience in Customer Care or Contact Center Operations (10+ years preferred), including at least 3–5 years in a supervisory or management role; experience in healthcare, insurance or third-party administration in the UAE is highly preferred.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience managing large-scale, 24/7 voice and non-voice operations, with strong knowledge of WFM, real-time monitoring, resource planning, adherence, shrinkage, quality, customer experience metrics, telephony/CRM platforms and operational reporting.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to lead supervisors and assistant managers, manage performance, strengthen employee engagement and retention, and improve NPS, service levels, productivity and customer satisfaction; strong analytical, problem-solving and stakeholder communication skills.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to lead a 24/7 operation, make timely decisions under pressure and uphold confidentiality and fair treatment.</p><br><p>Accountable for day-to-day customer care operations, leadership of supervisors and assistant managers, service recovery, reporting accuracy, team development and the timely delivery of improvement initiatives. Exercise sound judgment, take ownership of outcomes and maintain effective coordination with relevant stakeholders.</p><br><p><b>4.&nbsp; </b><b>COMMUNICATIONS AND WORKING RELATIONSHIPS</b></p><br><p><span><span>The job holder interacts with all Departments within NNHS and other service providers. He/ She must ensure seamless communication between all departments for the smooth operations and to achieve the organizational objective. He/ She must be able to foster strong internal &amp; external communication standards.</span></span></p><br><p><b>5.&nbsp; </b><b>OPERATING ENVIRONMENT</b></p><br><p><span><span>He/she works in an air-conditioned environment and spends most of the day at desk. The Jobholder’s working hours are flexible as per weekly schedule within the boundaries of the UAE labor law. The job holder is not exposed to any obvious hazards.</span></span></p><br><p>Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive.</p><br><p>NAS Neuron Heath Services LLC is an equal opportunity employer.</p><br><p><b>About The Cigna Group </b></p><br>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span>SeeYourselfEMEA@cigna.com</span></span> for support. Do not email <span><span>SeeYourselfEMEA@cigna.com</span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online in MENA/Türkiye/South Africa, this is your chance to pioneer. <br>Finance is all about the numbers…unless you work at Amazon; it’s knowing the numbers and so much more. Enthusiasm and energy help us deliver new ideas, and solutions. Do you view problems as treasures, and are you willing to dive deep to develop those solutions and deliver results? Will you seek to challenge the status quo, and accept that your ideas and mechanisms may be tested daily? <br>At Amazon, we move with purpose and speed, and this requires we work with a dynamic network of Retail, Operations, Marketing and Tech partners. Our analysts work across teams, help others understand financial decisions and are trusted business advisors. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate Earth's most customer-centric company! <br>Key job responsibilities<br>- Be the go-to FP&amp;A contact for peers in MENA, Türkiye and South Africa finance and business teams.<br>- Owning financial bridging and story-telling during monthly and quarterly close cycles, validating financial and operational results of the Consumer business.<br>- Ensuring a high level of financial controls are followed, maintaining data integrity.<br>- Lead month-end close activities s with holistic ownership across P&amp;L and balance sheet.<br>- Own ad-hoc responses to questions from leadership in finance and business on intra month performance and around one-off review preparation.<br>- Drive controllership of MENA/Türkiye/South Africa Stores financials, understanding actuals, challenging variances and tracking action plans to bring financial results back to plan when necessary and possible.<br>- Active business partner driving actuals variances analysis along with other finance teams, such as Stores Finance, Operations, Payments, Customer Service, , Prime and Marketing.<br>- Drive an AI-based roadmap to facilitate automation and process simplification for all tools and mechanism facilitating weekly/monthly/quarterly reporting cycles, leveraging BI capabilities within own and partner teams.<br>- Provide accurate and insightful financial reports.<br>- Find opportunities to use global standards and transfer repetitive tasks to global teams.<br>- Develop financial skills across the organization.<br>- 3+ years of tax, finance or a related analytical field experience<br>- 3+ years of applying key financial performance indicators (KPIs) to analyses experience<br>- 3+ years of creating process improvements with automation and analysis experience<br>- 3+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience<br>- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience<br>- 3+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience<br>- MBA, or CPA<br>- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Legal Corporate Affairs Consultant will support the Legal function in corporate secretarial, entity management, statutory compliance, and legal matters across the Group’s GCC, Middle East, Africa, and offshore entities.<br> The role will coordinate corporate filings, licensing, regulatory requirements, and entity compliance with internal teams, authorities, registered agents, and external counsel.<br> It will also support the Group’s entity consolidation and rationalization initiatives, including liquidation and strike-off of redundant entities.<br> Additionally, the role will assist with commercial contracts, corporate documents, and day-to-day legal advice under the guidance of Legal leadership.<br> Responsibilities: Board, Shareholder &amp; Corporate Approvals Draft, coordinate, circulate and maintain Board resolutions, written resolutions, meeting minutes and related corporate approvals.<br> Draft and coordinate shareholder resolutions, general assembly resolutions and minutes.<br> Assess the appropriate corporate approval level for each action, including whether approval is required at shareholder, Board, manager or other authorized level.<br> Review applicable corporate laws, constitutional documents and delegations of authority to confirm approval requirements, voting thresholds, quorum, execution formalities and filing requirements.<br> Coordinate signatures, notarization, legalization, attestation and regulatory filings where required.<br> Maintain complete registers of Board and shareholder resolutions and minutes.<br> Prepare and format corporate documents in both Arabic and English, and coordinate certified legal translations where required for notarization, attestation, legalization and authority filings.<br> Annual Corporate &amp; Financial Statement Approvals Maintain and manage the annual legal entity compliance calendar for all Group entities.<br> Coordinate annual shareholder meetings and general assemblies in accordance with applicable local laws.<br> Prepare resolutions approving annual audited financial statements and related corporate approvals.<br> Prepare resolutions for the appointment, reappointment, replacement and remuneration of external auditors.<br> Coordinate with Finance, Tax and external auditors to ensure annual corporate approvals and filings are completed within statutory deadlines.<br> Prepare resolutions for the distribution of dividends and profits, transfers to statutory and legal reserves, where required under applicable local law.<br> Track annual returns, statutory declarations and other recurring corporate filings applicable to each entity.<br> Directors, Managers, Officers &amp; Authorised Signatories Prepare and coordinate resolutions relating to the appointment, resignation, removal or replacement of directors, managers and officers.<br> Manage changes to authorized signatories, signing authorities and powers of representation.<br> Maintain accurate records of directors, managers, officers and authorized signatories for each entity.<br> Coordinate registrations and filings of changes with the relevant authorities, registries and licensing bodies.<br> Banking Resolutions &amp; Powers of Attorney Prepare Board and/or shareholder resolutions for opening and closing bank accounts.<br> Prepare resolutions for appointment, replacement and amendment of bank signatories and banking mandates.<br> Coordinate resolutions relating to banking facilities, financing authorities and treasury arrangements where corporate approval is required.<br> Draft and maintain powers of attorney, delegations and corporate authorizations.<br> Monitor the validity, scope and expiry of powers of attorney and delegations.<br> Coordinate corporate documents required by banks for KYC, account maintenance and changes in corporate authorities.<br> Corporate Changes &amp; Entity Management Manage corporate actions including changes of directors/managers, registered office, corporate address, company name and licensed activities.<br> Coordinate amendments to constitutional documents, articles of association and other formation documents.<br> Support share transfers, changes in ownership and shareholding structure, and capital increases or reductions.<br> Coordinate establishment of subsidiaries, branches and other legal entities.<br> Support mergers, restructurings, liquidation, deregistration and closure of entities where required.<br> Coordinate corporate license renewals, amendments and other entity-level registrations.<br> Ensure all approved corporate changes are reflected consistently across corporate records, licenses, registries and internal systems.<br> Support the Group's entity consolidation programme, including the transfer of business, assets, contracts and employees from entities being wound down into the surviving entity in each jurisdiction, and coordinate the associated intra-group transfer, novation and assignment documentation.<br> Coordinate solvent (members') voluntary liquidations, strike-offs and deregistrations end-to-end, including liquidator appointments, tax, labour/social-security and required clearances, and final de-registration, and maintain a per-entity closure tracker.<br> Statutory Registers, Records &amp; Corporate Repository Maintain complete and up-to-date statutory and corporate records for each Group entity.<br> Maintain registers of shareholders, directors, managers, authorized signatories and beneficial owners, as applicable.<br> Maintain constitutional documents, commercial registrations, licenses, certificates, corporate approvals and statutory filings.<br> Maintain a central, organized and audit-ready corporate repository for all Group entities.<br> Ensure executed documents are properly recorded, retained and readily available for regulatory, audit, banking, tender and transaction requirements.<br> Prepare and coordinate economic substance notifications and returns, and beneficial ownership filings (including UBO registers and BVI beneficial ownership filings) for onshore and offshore entities, and liaise with offshore registered agents to keep statutory records current.<br> Multi-Jurisdiction Corporate Law &amp; Compliance Maintain an understanding of the corporate law and legal and statutory requirements applicable to each jurisdiction in which the Group operates.<br> Develop and maintain a jurisdictional corporate compliance matrix covering annual approvals, meetings, auditor requirements, statutory filings, corporate changes and other recurring obligations.<br> Monitor changes in applicable corporate legislation and legal and statutory requirements and escalate material changes to Legal leadership.<br> Coordinate with local Legal teams and external counsel to validate jurisdiction-specific requirements where necessary.<br> Ensure consistent Group legal standards are applied while accommodating mandatory local-law requirements.<br> Identify corporate compliance gaps, overdue actions or legal or compliance risks and support timely remediation.<br> Stakeholder &amp; External Counsel Coordination Work closely with Legal, Finance, Tax, Treasury, HR, Procurement and senior management on corporate matters.<br> Coordinate with external counsel, corporate service providers, PROs and government-liaison facilitators, auditors, banks, notaries, regulators and government authorities.<br> Provide corporate documentation required for audits, tenders, banking KYC, regulatory reviews and transactions.<br> Manage routine corporate secretarial instructions to external counsel and help reduce unnecessary external legal spend by developing internal legal secretarial capability.<br> Contract Review, Drafting &amp; Internal Legal Advisory Review, draft and negotiate a range of commercial and corporate agreements, including NDAs, service and vendor agreements, intra-group agreements, MoUs, engagement letters and powers of attorney, in line with Group templates, policies and delegations of authority.<br> Advise internal teams (including Sales, Procurement, Finance, HR, Operations and Group subsidiaries) on contractual terms, risk allocation, approval requirements and execution formalities, escalating material or non-standard issues to Legal leadership.<br> Provide practical, timely legal guidance to business units and Group entities on day-to-day corporate, commercial and compliance queries.<br> Support the development and maintenance of standard contract templates, playbooks and clause libraries in Arabic and English.<br> Coordinate contract execution formalities (signing authority, POA verification, notarization and attestation) and ensure executed contracts are recorded in the contract repository.<br> Support the Legal function on transactions, tenders and projects requiring combined contractual and corporate secretarial input.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Relevant experience in corporate secretarial, entity management or in-house legal operations.<br> Experience supporting a multi-entity and multi-jurisdictional corporate structure is strongly preferred.<br> Good understanding of corporate law principles, Board and shareholder legal compliance, statutory filings and corporate authorities.<br> Strong drafting skills, particularly for Board and shareholder resolutions, minutes, powers of attorney and corporate approvals.<br> Solid experience in reviewing and drafting commercial contracts and providing practical legal advice to internal stakeholders, with sound commercial judgement and the ability to identify and escalate material legal risk.<br> Strong organisational and project-management skills with the ability to manage multiple jurisdictions and statutory deadlines.<br> High attention to detail and ability to maintain accurate, complete and audit-ready corporate records.<br> Ability to work independently with local counsel and internal stakeholders and escalate legal issues appropriately.<br> Proficiency in document and entity-management tools, MS Office (advanced Word), and the ability to maintain a structured corporate repository and compliance calendar; familiarity with e-signature and document-management platforms.<br> Full professional proficiency in Arabic and English, including the ability to draft, review and format corporate documents and correspondence in both languages, and to handle Arabic-language notarization, attestation and authority filings.<br> Bachelor’s degree in Law, Legal Studies, Corporate Legal compliance or a related field.<br></span> </div>