Call Center Jobs in UAE

<p><strong>Call Center Sales Manager</strong></p><p><strong>Company:</strong> ProMark Strategies</p><p><strong>Location / Region:</strong> Middle East / Far East</p><p><strong>About Us</strong></p><p>ProMark is the leading global provider of premium paid-membership loyalty programs for 5-star hotels and resorts. With over 30 years of experience, we partner with prestigious hospitality brands worldwide to drive revenue growth and build robust local and international customer databases.</p><p>Due to our ongoing international expansion across the region, we are looking for a dynamic, adaptable, and results-driven <strong>Call Center Sales Manager</strong> to join our team.</p><p><strong>Candidate Requirements</strong></p><ul><li><strong>Language:</strong> Fluent spoken and written English <i>(additional languages are a distinct advantage)</i>.</li><li><strong>Mobility &amp; Flexibility:</strong> Flexible and willing to travel on short notice and stay across the Middle East and Far East regions.</li><li><strong>Experience:</strong> Minimum of 2 years of proven sales or tele sales experience.</li><li><strong>Background:</strong> Experience in the hospitality industry is considered a strong advantage.</li><li><strong>Leadership &amp; Soft Skills:</strong> Possess exceptional communication skills with the proven ability to lead, inspire, and motivate teams.</li><li><strong>Mindset:</strong> Results-driven, decisive, and possessing a strong professional demeanor.</li><li><strong>Analytical Skills:</strong> Strong analytical, problem-solving, and strategic decision-making capabilities.</li><li><strong>Age:</strong> Minimum 25 years of age.</li></ul><p><strong>Remuneration &amp; Benefits</strong></p><ul><li>Competitive basic salary supplemented by attractive bonuses and performance incentives.</li><li>Comprehensive onboarding and ongoing professional training.</li><li>A stimulating, supportive, and high-performance work environment.</li><li>Outstanding opportunities for global career progression and professional growth.</li></ul>

<p>A dynamic company in Dubai is looking for a friendly and customer-focused Call Center Agent to handle customer inquiries, provide accurate information, and ensure a smooth service experience. This role is suitable for candidates with good communication skills who enjoy working with people.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Respond to customer questions and provide clear information.<br /> Understand customer concerns and offer appropriate solutions.<br /> Record customer details, requests, and call outcomes accurately.<br /> Follow up on pending inquiries and service requests.<br /> Escalate complex issues to the appropriate department when required.<br /> Maintain a professional and positive attitude during every interaction.<br /> Meet assigned service and performance targets.<br /> Requirements<br /> Good spoken English and communication skills.<br /> Previous call center or customer service experience is an advantage.<br /> Basic computer and data-entry skills.<br /> Ability to handle multiple customer interactions efficiently.</p> <p>Note: Applicants may send their CV by email to farzacon@gmail.com</p>

<p>A dynamic company in Dubai is looking for a friendly and customer-focused Call Center Agent to handle customer inquiries, provide accurate information, and ensure a smooth service experience. This role is suitable for candidates with good communication skills who enjoy working with people.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Respond to customer questions and provide clear information.<br /> Understand customer concerns and offer appropriate solutions.<br /> Record customer details, requests, and call outcomes accurately.<br /> Follow up on pending inquiries and service requests.<br /> Escalate complex issues to the appropriate department when required.<br /> Maintain a professional and positive attitude during every interaction.<br /> Meet assigned service and performance targets.<br /> Requirements<br /> Good spoken English and communication skills.<br /> Previous call center or customer service experience is an advantage.<br /> Basic computer and data-entry skills.<br /> Ability to handle multiple customer interactions efficiently.</p> <p>Note: Applicants may send their CV by email to shanainterco@gmail.com</p>

<p>A dynamic company in Dubai is looking for a friendly and customer-focused Call Center Agent to handle customer inquiries, provide accurate information, and ensure a smooth service experience. This role is suitable for candidates with good communication skills who enjoy working with people.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Respond to customer questions and provide clear information.<br /> Understand customer concerns and offer appropriate solutions.<br /> Record customer details, requests, and call outcomes accurately.<br /> Follow up on pending inquiries and service requests.<br /> Escalate complex issues to the appropriate department when required.<br /> Maintain a professional and positive attitude during every interaction.<br /> Meet assigned service and performance targets.<br /> Requirements<br /> Good spoken English and communication skills.<br /> Previous call center or customer service experience is an advantage.<br /> Basic computer and data-entry skills.<br /> Ability to handle multiple customer interactions efficiently.</p> <p>Note: Applicants may send their CV by email to hr.aljamal.travelandtourism@gmail.com</p>

<p>A dynamic company in Dubai is looking for a friendly and customer-focused Call Center Agent to handle customer inquiries, provide accurate information, and ensure a smooth service experience. This role is suitable for candidates with good communication skills who enjoy working with people.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Respond to customer questions and provide clear information.<br /> Understand customer concerns and offer appropriate solutions.<br /> Record customer details, requests, and call outcomes accurately.<br /> Follow up on pending inquiries and service requests.<br /> Escalate complex issues to the appropriate department when required.<br /> Maintain a professional and positive attitude during every interaction.<br /> Meet assigned service and performance targets.<br /> Requirements<br /> Good spoken English and communication skills.<br /> Previous call center or customer service experience is an advantage.<br /> Basic computer and data-entry skills.<br /> Ability to handle multiple customer interactions efficiently.</p> <p>Note: Applicants may send their CV by email to media.jamal@protonmail.com</p>

<p>A reputable company is hiring a Call Center Agent to handle customer calls, provide accurate information, resolve basic inquiries, and ensure a positive customer experience. The position is suitable for both experienced candidates and motivated freshers with good communication skills.</p> <p>Responsibilities:</p> <p>Handle inbound and outbound customer calls.<br /> Respond to customer questions and provide relevant information.<br /> Understand customer concerns and provide appropriate solutions.<br /> Record customer interactions and update information accurately.<br /> Follow company procedures and communication standards.<br /> Escalate complex issues to the appropriate department.<br /> Maintain a polite and helpful approach during every interaction.<br /> Meet assigned performance and service targets.<br /> Assist with follow-up calls when required.<br /> Perform other customer service duties as assigned.</p> <p>Requirements:</p> <p>Good verbal communication skills in English.<br /> Previous call center or customer service experience is an advantage.<br /> Freshers are welcome to apply.<br /> Basic computer and typing skills.<br /> Ability to communicate clearly and handle customers professionally.<br /> Good listening and problem-solving skills.<br /> Positive attitude and willingness to learn.<br /> Ability to work independently and as part of a team.<br /> Interested candidates are encouraged to send their updated CV to hr.anikaglobal@gmail.com</p>

Excellent in English (IELTS Band 6.0 at least) and Arabic (speaking & writing).•8–10 years’ experience in a Digital call center; minimum 4 years’ call-center experience .•Bachelor in Information Technology; ITIL Certification; friendly presence; excellentcommunication; able to work with or without supervision.•Familiar with the following applications or equivalent: Service Now, SAP, Citrix, McAfee,Microsoft Azure, Cisco Jabber, Enterprise Vault, Resource Finder, SCCM / Intune,Microsoft Teams, Office 365 Applications, NICE Contact Center Solution (CXONE).

<p>A customer support sector in Dubai offers an opportunity for a friendly and service-oriented Call Center Agent to handle customer communications, provide accurate information, and assist with routine inquiries through telephone and other communication channels.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Understand customer questions and provide appropriate assistance.<br /> Provide information about products, services, appointments, or general inquiries.<br /> Record customer details and update information accurately.<br /> Respond to customer concerns and escalate complex issues when necessary.<br /> Follow up on pending customer requests and service matters.<br /> Maintain clear and professional communication with customers.<br /> Handle emails, messages, or chat inquiries when assigned.<br /> Follow approved call-handling procedures and service standards.<br /> Maintain confidentiality of customer and business information.<br /> Record call outcomes and prepare basic activity reports.<br /> Coordinate with relevant departments to resolve customer requests.<br /> Meet assigned service and communication targets.</p> <p>Candidates can send their updated CV directly via email: jobs@aljamalprojectdevelopment.club</p>

<p>A customer support sector in Dubai offers an opportunity for a friendly and service-oriented Call Center Agent to handle customer communications, provide accurate information, and assist with routine inquiries through telephone and other communication channels.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Understand customer questions and provide appropriate assistance.<br /> Provide information about products, services, appointments, or general inquiries.<br /> Record customer details and update information accurately.<br /> Respond to customer concerns and escalate complex issues when necessary.<br /> Follow up on pending customer requests and service matters.<br /> Maintain clear and professional communication with customers.<br /> Handle emails, messages, or chat inquiries when assigned.<br /> Follow approved call-handling procedures and service standards.<br /> Maintain confidentiality of customer and business information.<br /> Record call outcomes and prepare basic activity reports.<br /> Coordinate with relevant departments to resolve customer requests.<br /> Meet assigned service and communication targets.</p> <p>Candidates can send their updated CV directly via email: jobs@aljamalprojectdevelopment.club</p>

<p>A customer support sector in Dubai offers an opportunity for a friendly and service-oriented Call Center Agent to handle customer communications, provide accurate information, and assist with routine inquiries through telephone and other communication channels.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Understand customer questions and provide appropriate assistance.<br /> Provide information about products, services, appointments, or general inquiries.<br /> Record customer details and update information accurately.<br /> Respond to customer concerns and escalate complex issues when necessary.<br /> Follow up on pending customer requests and service matters.<br /> Maintain clear and professional communication with customers.<br /> Handle emails, messages, or chat inquiries when assigned.<br /> Follow approved call-handling procedures and service standards.<br /> Maintain confidentiality of customer and business information.<br /> Record call outcomes and prepare basic activity reports.<br /> Coordinate with relevant departments to resolve customer requests.<br /> Meet assigned service and communication targets.</p> <p>Candidates can send their updated CV directly via email: info.aljamal.travelandtourism@gmail.com</p>

<p>A customer support sector in Dubai offers an opportunity for a friendly and service-oriented Call Center Agent to handle customer communications, provide accurate information, and assist with routine inquiries through telephone and other communication channels.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls professionally.<br /> Understand customer questions and provide appropriate assistance.<br /> Provide information about products, services, appointments, or general inquiries.<br /> Record customer details and update information accurately.<br /> Respond to customer concerns and escalate complex issues when necessary.<br /> Follow up on pending customer requests and service matters.<br /> Maintain clear and professional communication with customers.<br /> Handle emails, messages, or chat inquiries when assigned.<br /> Follow approved call-handling procedures and service standards.<br /> Maintain confidentiality of customer and business information.<br /> Record call outcomes and prepare basic activity reports.<br /> Coordinate with relevant departments to resolve customer requests.<br /> Meet assigned service and communication targets.</p> <p>Candidates can send their updated CV directly via email: info.aljamal.travelandtourism@gmail.com</p>

<p>A reputable company is hiring a Call Center Agent to handle customer calls, provide accurate information, resolve basic inquiries, and ensure a positive customer experience. The position is suitable for both experienced candidates and motivated freshers with good communication skills.</p> <p>Responsibilities:</p> <p>Handle inbound and outbound customer calls.<br /> Respond to customer questions and provide relevant information.<br /> Understand customer concerns and provide appropriate solutions.<br /> Record customer interactions and update information accurately.<br /> Follow company procedures and communication standards.<br /> Escalate complex issues to the appropriate department.<br /> Maintain a polite and helpful approach during every interaction.<br /> Meet assigned performance and service targets.<br /> Assist with follow-up calls when required.<br /> Perform other customer service duties as assigned.</p> <p>Requirements:</p> <p>Good verbal communication skills in English.<br /> Previous call center or customer service experience is an advantage.<br /> Freshers are welcome to apply.<br /> Basic computer and typing skills.<br /> Ability to communicate clearly and handle customers professionally.<br /> Good listening and problem-solving skills.<br /> Positive attitude and willingness to learn.<br /> Ability to work independently and as part of a team.<br /> Interested candidates are encouraged to send their updated CV to hr.anikaglobal@gmail.com</p>

About the Role We are looking for a Call Center Representative. The successful candidate will be responsible for handling inbound and outbound calls, assisting clients with their inquiries, qualifying leads, and ensuring a professional and positive customer experience.<br>This role is ideal for someone who is confident on the phone, customer-focused, and comfortable working in a fast-paced real estate environment.<br>Key Responsibilities Handle inbound and outbound calls with clients and potential customers. Respond to customer inquiries and provide accurate information about available properties and services. Qualify leads and identify potential clients based on their requirements. Maintain accurate records of calls, inquiries, follow-ups, and client information in the CRM system. Coordinate with the Sales and other relevant teams to ensure smooth lead handover and follow-up. Make follow-up calls to existing leads and ensure no potential opportunity is missed. Handle customer concerns professionally and escalate issues when required. Meet daily call, follow-up, and performance targets. Maintain a professional and customer-focused approach in all interactions.<br>Requirements Previous experience in a call center, tele-sales, customer service in real estate role preferred. Excellent verbal communication and interpersonal skills. Confident and professional telephone manner. Strong follow-up and customer service skills. Ability to handle a high volume of calls and work under pressure. Good computer and CRM skills. Strong English communication skills. Real estate experience is preferred.<br>What We’re Looking For A proactive and target-oriented individual. Someone who is confident speaking with clients over the phone. Strong attention to detail and organizational skills. Positive attitude and willingness to learn. Ability to work effectively as part of a team.

About the Role The Contact Centre Agent will be responsible for managing customer interactions and ensuring a high level of satisfaction through effective communication and problem-solving.<br>Responsibilities Answer incoming calls and respond to customer inquiries professionally Make outbound calls for follow-ups when needed Provide accurate and complete information using company tools Handle complaints calmly and offer solutions within set timelines Keep records of interactions, process customer accounts, and file documents Follow company procedures and guidelines Escalate issues to the right department when necessary Meet individual performance targets and support overall team goals<br>Qualifications High school diploma or equivalent; further education is a plus.<br>Required Skills Fluency in Arabic and English (spoken and written)<br>Preferred Skills Experience in a customer service role Strong communication and interpersonal skills

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking an Agent to join the resort’s Call Center Operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br> Answer incoming calls promptly and professionally, following brand standards. Handle guest interactions across multiple communication channels including calls, email, and digital platforms, ensuring consistent service standards. Assist guests with room reservations, service requests, and general inquiries. Manage a variety of reservation and service-related requests, demonstrating flexibility across different guest touchpoints. Maintain a high standard of written and verbal communication, ensuring clarity, professionalism, and brand-aligned tone across all channels Demonstrate adaptability by supporting multiple operational functions within the call center environment as required. Demonstrate ability to multi-task across channels within the same shift and multi-skill across functions (Rooms, Restaurants, Operator, Theatre), maintain certifications and consistent service standards. Coordinate effectively with internal departments to deliver seamless guest experience. Provide accurate information about hotel services, amenities, and local attractions. Handle guest complaints or concerns with professionalism, empathy, solution-oriented thinking and escalate when necessary. Maintain detailed records of calls, requests, and follow-ups. Ensure accurate documentation of guest interactions, requests, and follow-ups across systems. Process wake-up calls, room service orders, and special arrangements. Ensure confidentiality and security of guest information. Ensure qualitative Forbes Five-Star standards are delivered in all guest interactions. Support front desk operations during peak hours or special events. Stay updated on property policies, promotions, and procedures. <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Previous experience in a call center or customer service role preferred. Strong verbal communication and listening skills. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and property management systems. Fluency in English; additional languages are a plus. Professional phone etiquette and customer-focused attitude. Shift-based schedule including weekends, holidays, and evenings. Primarily desk-based with extended periods of phone use. <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description <p>PRIMARY RESPONSIBILITIES:</p><br><br> <p>Guest Service Responsibilities<br> • The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.<br> • The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.<br> • The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers “first” impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.<br> • Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.<br> • Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient.<br> • Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.<br> • Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure.<br> • Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information.<br> • Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.<br> • Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible.</p><br><br> <p>Technical Responsibilities<br> • Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time.<br> • F&amp;B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics.<br> • F&amp;B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations<br> • Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.<br> • Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away.<br> • Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity &amp; pending issues to be followed.<br> • Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required.<br> • To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently.</p><br><br> <p>OTHERS</p><br><br> <p>• Continuous learning through own IDP.<br> • Any other duties as may be assigned by the superior.</p><br><br> <p>ACCOUNTABILITIES</p><br><br> <p>• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p><br><br> <p>COMPANY’S CULTURE</p><br><br> <p>• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”</p><br><br> <p>CONFIDENTIALITY</p><br><br> <p>• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p><br><br> <p>JOB REQUIREMENT </p><br><br> <p>1. Bachelor degree in Hotel Management or any relevant discipline<br> 2. Minimum of 2 years in Call Center experience, preferably in a hospitality business<br> 3. Knowledgeable both in Call Center operation and technical<br> 4. Have excellent English communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills</p><br><br> <br><br> </div>

About the Role The Contact Centre Agent will be responsible for managing customer interactions and ensuring a high level of satisfaction through effective communication and problem-solving.<br>Responsibilities Answer incoming calls and respond to customer inquiries professionally Make outbound calls for follow-ups when needed Provide accurate and complete information using company tools Handle complaints calmly and offer solutions within set timelines Keep records of interactions, process customer accounts, and file documents Follow company procedures and guidelines Escalate issues to the right department when necessary Meet individual performance targets and support overall team goals<br>Qualifications High school diploma or equivalent; further education is a plus.<br>Required Skills Fluency in Arabic and English (spoken and written)<br>Preferred Skills Experience in a customer service role Strong communication and interpersonal skills

<p>We are looking for a motivated and results-driven <strong>Call Center Telesales Specialist</strong> to join our healthcare team. You will be the first point of contact for prospective and existing patients. Your main goal is to handle incoming and outgoing calls, promote clinic services, convert leads into booked appointments, and achieve monthly sales targets while delivering high-standard patient care.</p><p>Requirements & Qualifications</p><ul><li><p><strong>Experience:</strong> Minimum 1 to 2 years of experience in a call center, telesales, or customer service role—preferably within a medical, dental, or aesthetic clinic.</p></li><li><p><strong>Communication Skills:</strong> Strong verbal and written communication skills with a polite, empathetic phone etiquette.</p></li><li><p><strong>Language Proficiency:</strong> Fluent in English; Arabic proficiency is a strong advantage.</p></li><li><p><strong>Technical Skills:</strong> Familiarity with CRM software, WhatsApp Business, and basic computer applications.</p></li><li><p><strong>Sales Drive:</strong> Target-oriented mindset with proven skills in persuasion, upselling, and closing appointments</p></li></ul><p>Key Responsibilities</p><ul><li><p><strong>Lead Conversion:</strong> Contact new and existing leads via phone calls, WhatsApp Business, and SMS.</p></li><li><p><strong>Service Promotion:</strong> Explain clinic treatments, packages, aesthetic procedures, and promotional offers clearly.</p></li><li><p><strong>Appointment Booking:</strong> Manage inbound and outbound inquiries to schedule patient consultations with doctors and specialists.</p></li><li><p><strong>Follow-Ups:</strong> Follow up with missed appointments, inactive leads, and post-treatment patients to encourage retention and referrals.</p></li><li><p><strong>CRM Management:</strong> Log and update all patient interactions, feedback, and booking statuses accurately in the clinic's CRM system.</p></li><li><p><strong>Objection Handling:</strong> Address patient questions, clarify pricing or insurance coverage, and overcome hesitations professionally.</p></li><li><p><strong>Target Achievement:</strong> Meet or exceed daily call volume KPIs and monthly appointment/sales quotas</p></li></ul><p>Work Location: In person</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school diploma or equivalent; associate's or bachelor's degree preferred.</p></li><li><p>Minimum of 1-2 years of proven telesales or customer service experience.</p></li><li><p>Fluency in English is mandatory for effective communication with a diverse clientele.</p></li><li><p>Demonstrated ability to meet and exceed sales quotas in a performance-driven environment.</p></li></ul>

Job Title: Customer Experience & Call Center Supervisor Department: Customer Service / Customer Experience Direct Reporting To: General Manager Job Purpose To lead and supervise the Customer Service, Call Center, Customer Success, and Quality Operations functions, ensuring an excellent customer experience, efficient service delivery, accurate process execution, and achievement of customer satisfaction and operational KPIs. Key Responsibilities1. Team Leadership & Daily Operations Supervise and manage the daily activities of Customer Care, Call Center, Customer Success, and Operations Quality teams. Assign daily tasks and ensure proper workload distribution. Monitor team attendance, shift schedules, and operational compliance. Coach, train, and develop team members to improve performance. Conduct regular performance reviews and implement improvement plans. Ensure adherence to company policies, procedures, and service standards.2. Customer Experience Management Ensure high-quality customer service across all communication channels:Phone calls. Whats App. Email. CRM. Digital channels. Monitor customer satisfaction and identify improvement opportunities. Ensure customer complaints are handled and resolved within agreed timelines. Improve customer journey from first contact to after-sales support. Develop initiatives to increase customer retention and loyalty.3. Call Center Management Monitor inbound calls, response time, and service quality. Ensure all customer inquiries are properly handled and recorded. Monitor ticket creation, assignment, and closure. Review call quality and provide feedback to team members. Handle escalated customer cases and ensure timely resolution.4. CRM & Data Management Ensure accurate and timely CRM updates. Monitor customer records and interaction history. Ensure proper tracking of leads, opportunities, and customer requests. Coordinate with Sales to improve lead conversion performance. Ensure compliance with CRM procedures and data accuracy.5. Cross-Department Coordination Coordinate with Sales regarding customer leads and quotations. Coordinate with Warehouse regarding product availability and refill requests. Coordinate with Logistics and shipping companies to ensure delivery follow-up. Coordinate with Maintenance teams to resolve customer issues. Ensure smooth communication between departments.6. Reporting & Performance Monitoring Daily customer service reports. Team performance reports. Customer complaint reports. Response time reports. Customer satisfaction reports. Refill follow-up reports. Quality and operational audit reports. Authority & Decision-Making Assign tasks and priorities to team members. Monitor and evaluate team performance. Recommend process improvements. Escalate operational issues to the General Manager. Recommend training and development plans. Ensure corrective actions are implemented. Qualifications & Experience Bachelor’s degree in business administration, Customer Service, or related field preferred. Minimum 3–5 years of experience in customer service, call canter, or customer experience roles. Experience in CRM systems and customer management processes. Proven experience in team supervision and performance management. Strong analytical and reporting skills. Required Skills & Competencies Leadership and team management. Excellent communication skills. Customer-focused mindset. Problem-solving and decision-making abilities. Time management and prioritization. Ability to work under pressure. Process improvement skills. Strong reporting and analytical capabilities.

The role revolves around being the first point of contact, and thus, establishing the first impression of the company. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.<br>Job Salary: maximum 6,500 AED depending on skills and experience Job Location: Dubai, UAEWork Shift: 5 days a week (Monday-Friday), 9 hours per day, flexibility is expected<br>Requirements Minimum of 2 years’ experience as a Call Center agent or similar role in the UAE, hospitality background is preferred Full English proficiency is required, additional spoken languages are an advantage Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette Customer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Excellent active listening and problem-solving skills Intermediate computer literacy is required e.g., MS Office<br>Candidates who can join immediately will be prioritized