Customer Service Jobs in UAE

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>As a Customer Service Representative, a typical day might include the following:&nbsp;</strong>&nbsp;</p><ul><li><p>Providing world-class customer care to both internal and external customers.</p></li><li><p>Engaging in regional customer support activities, including accurate entry of orders &amp; quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.</p></li><li><p>Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.</p></li><li><p>Complete and pass required Customer Service Representative process certifications provided by SEL.</p></li><li><p>Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.&nbsp;</p></li><li><p>Assisting with customer feedback tracking and driving to customer satisfaction.</p></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>&nbsp;This job might be for you if you:</strong></p><ul><li><p>Have a minimum of 3 year of customer service experience.&nbsp;</p></li><li><p>Have an associate degree or related business experience.</p></li><li><p>Have strong computer skills.</p></li><li><p>Can learn concepts and technical details of products.</p></li><li><p>Have strong writing, proofreading, documentation, and communication skills.</p></li><li><p>Can learn new skills and assume new responsibilities.</p></li><li><p>Can work cooperatively in a team environment.</p></li><li><p>Have experience with ERP or CRM tools.</p></li><li><p>Have experience in a technical sales environment.</p></li></ul><br><p><strong>Why SEL?</strong></p><p><strong>Competitive pay. Superior benefits. Inspiring work.</strong></p><p><strong>&nbsp;</strong></p><p>We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.</p><ul><li><p>Top tier medical, prescription, dental, vision, life, and accident insurance.</p></li><li><p>Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance</p></li><li><p>Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).&nbsp;</p></li><li><p>Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership</p></li><li><p>International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide</p></li><li><p>Provident fund contribution</p></li></ul><p><br></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong></p><br><p>As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!</p><br><p><strong>Job Purpose</strong></p><br><p>To provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries</p><br><br>Responsibilities:<br><p><strong>Functional Roles and Responsibilities&nbsp;</strong></p><br><ul><li>Handle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment for D&amp;A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.&nbsp;</li><li>Coordinate with the dispatch team to ensure products are dispatched as per the schedule&nbsp;</li><li>Coordinate with the stores to understand the delivery terms &amp; conditions of the products and ensure all the services are provided during the delivery&nbsp;</li><li>Address all the customer complaints by directing to the right people or by providing the right information&nbsp;</li><li>Adhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.&nbsp;</li><li>Take regular feedback from the customers and to present to the different departments on complaints received, response time etc. maintain all delivery records and driver / customer feedback and escalate them to Sr. Customer Service Executive for appropriate action.&nbsp;</li><li>Train &amp; monitor the delivery team to ensure high level of customer satisfaction&nbsp;</li><li>Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.&nbsp;</li><li>Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.</li></ul><br>Qualifications:<br><p><strong>Education/Certification and Continued Education&nbsp;</strong></p><br><ul><li>Diploma or Pre-University</li></ul><p><br><strong>Years of Experience&nbsp;</strong></p><br><ul><li>2-4 years relevant experience in logistics Industry</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p><ul><li><p>Ensure a consistent and premium <strong>brand experience across all customer touchpoints</strong> including showrooms and events</p></li><li><p>Monitor and maintain <strong>brand standards, visual merchandising, and showroom presentation</strong></p></li><li><p>Coordinate with sales and marketing teams to deliver <strong>exceptional customer experience</strong></p></li><li><p>Plan and support <strong>brand events, product launches, and promotional activities</strong></p></li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Gather customer feedback and insights to improve <strong>customer journey and satisfaction</strong></p></li><li><p>Ensure staff follow <strong>brand guidelines and customer service standards</strong></p></li><li><p>Support digital and in-store initiatives to enhance <strong>brand engagement</strong></p></li><li><p>Prepare reports on customer experience, brand activities, and improvement initiatives</p></li></ul><p></p></section>

JOB TITLE<br><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope<br><br>Role Summary<br><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.<br><br>ROLE PROFILE<br><br>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. Support revenue growth through effective upselling and cross-selling techniques. Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. Maintain food hygiene and safety standards to ensure all food and beverages are served safely. Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.<br><br>Requirements<br><br>Minimum High School Certificate required.0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. Strong customer service orientation with a focus on guest satisfaction. Excellent verbal and written communication skills. Team-oriented, energetic, friendly, and outgoing personality. Basic English proficiency and computer literacy required.

JOB TITLE<br><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope<br><br>Role Summary<br><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.<br><br>ROLE PROFILE<br><br>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. Support revenue growth through effective upselling and cross-selling techniques. Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. Maintain food hygiene and safety standards to ensure all food and beverages are served safely. Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.<br><br>Requirements<br><br>Minimum High School Certificate required.0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. Strong customer service orientation with a focus on guest satisfaction. Excellent verbal and written communication skills. Team-oriented, energetic, friendly, and outgoing personality. Basic English proficiency and computer literacy required.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary:</strong><br>We are looking for a professional and customer-focused Customer Service &amp; Sales Agent to join our team. The ideal candidate should have excellent communication skills, strong English proficiency, and previous experience in customer service and sales. Candidates with healthcare industry experience will be preferred. The candidate must be flexible with shifts and capable of handling customer inquiries while contributing to sales growth.<br></p><p><strong>Work Schedule &amp; Flexibility</strong></p><ul><li><p>Must be flexible with working shifts.</p></li><li><p>Days off are not fixed and may vary based on operational needs.</p></li><li><p>Willingness to work both day and night shifts.</p></li></ul><p>Ability to work in a hybrid environment, including both office-based and remote shifts.<br><br><strong>Responsibilities</strong></p><ul><li><p>Respond to customer inquiries professionally and promptly.</p></li><li><p>Provide accurate information and support to customers.</p></li><li><p>Follow up with leads and contribute to sales activities.</p></li><li><p>Promote clinic services and assist in converting inquiries into appointments and sales opportunities.</p></li><li><p>Maintain high customer satisfaction levels.</p></li><li><p>Handle customer complaints and provide appropriate solutions.</p></li><li><p>Work closely with other departments to ensure smooth operations.</p></li><li><p>Maintain accurate customer records and follow-up activities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree.</p></li><li><p>Minimum 1–2 years of experience in Customer Service.</p></li><li><p>Previous sales experience is highly preferred.</p></li><li><p><strong>Healthcare/medical clinic experience is preferred.</strong></p></li><li><p>Excellent command of English (spoken and written).</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Ability to handle customer inquiries and resolve issues professionally.</p></li><li><p>Comfortable working with targets and sales opportunities.</p></li><li><p>Strong organizational and multitasking skills.</p></li><li><p>Proficient in using computers and customer service systems.</p></li><li><p><strong>Must have a valid UAE residence visa (own visa/sponsored visa).</strong></p></li></ul><p></p></section>

<p>SENIOR CUSTOMER SERVICE EXECUTIVE</p> <p>Take the next step in your customer service career.</p> <p>A reputable organization is seeking a professional Senior Customer Service Executive to deliver outstanding customer support and maintain high service standards. Candidates with customer service experience are encouraged to apply.</p> <p>Key Responsibilities<br /> Handle customer inquiries and resolve escalated issues<br /> Deliver exceptional customer service<br /> Maintain accurate customer records<br /> Coordinate with internal teams to resolve requests<br /> Support service quality and customer satisfaction<br /> Prepare basic reports and documentation<br /> Requirements<br /> Previous customer service experience preferred<br /> Excellent communication and interpersonal skills<br /> Strong problem-solving abilities<br /> Basic computer and MS Office knowledge<br /> Professional and customer-focused attitude<br /> Benefits<br /> Competitive salary<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and company benefits<br /> Career growth opportunities<br /> Apply Now</p> <p>Position: Senior Customer Service Executive<br /> Job Type: Full-Time<br /> Location: UAE</p> <p>&#x1f4dd; Apply here: https://forms.gle/JFbbBvkE6HzdEwGa6</p> <p>Only shortlisted candidates will be contacted.</p>

<p>SENIOR CUSTOMER SERVICE EXECUTIVE</p> <p>Deliver exceptional service, build customer trust, and lead positive client experiences.</p> <p>A professional organization is seeking an experienced and customer-focused Senior Customer Service Executive to manage client interactions, resolve concerns, and support service excellence. This opportunity is ideal for individuals with strong communication skills and experience in handling customer relationships. Candidates with relevant experience are encouraged to apply.</p> <p>Your Responsibilities<br /> Handle customer inquiries and provide effective solutions<br /> Manage complex customer issues and escalations<br /> Maintain strong relationships with clients and ensure satisfaction<br /> Monitor service quality and support team performance<br /> Maintain accurate customer records and reports<br /> Coordinate with internal departments to resolve customer requests<br /> Provide guidance and support to junior customer service staff<br /> Identify opportunities to improve customer experience<br /> What You&#8217;ll Need<br /> Previous experience in customer service or client relations<br /> Excellent communication and problem-solving skills<br /> Strong ability to handle difficult customer situations<br /> Good knowledge of CRM systems and MS Office applications<br /> Professional attitude with strong attention to detail<br /> Ability to work under pressure and meet service standards<br /> Why Apply?<br /> Competitive salary package<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and additional company benefits<br /> Career growth opportunities<br /> Professional and supportive working environment<br /> Application Details</p> <p>Position: Senior Customer Service Executive<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>Submit your CV to: +971529456306</p> <p>Only shortlisted candidates will be contacted for the interview process.</p>

<p><strong>Job Description:</strong></p><p><br></p><p>Focal point for customer's express and ecommerce shipping requests</p><p>Assist customers on status of their shipment, outstanding shipments or tracking.</p><p>Manage end to end shipment life cycle liaising with all internal and external stakeholders</p><p>Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution</p><p>Takes and handles customer inquiries, e.g. Track and Trace</p><p>Responsible for all KPIs and SLAs agreed with allocated customers</p><p>Takes and registers all customer complaints</p><p>Drives solution of customer complaints by solving it directly or assigning tasks to other function</p><p>Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete</p><p>Ensure seamless transaction liaising with Pricing and Billing teams</p><p><br></p><p><strong>Qualifications, Skills and Prior Work Experience:</strong></p><p><br></p><p>3-5 years' experience in the Express or Ecommerce industry</p><p>2-5 years' experience of Customer Service preferably handling key business clients</p><p>Good Express product knowledge</p><p>Working knowledge of transportation management systems (TMS)</p><p>Ability to handle challenging situation in a composed manner</p><p>Excellent English Verbal &amp; Written skills</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>The Customer Service Representative (CSR) plays a vital role in delivering exceptional service at the front office, ensuring seamless rental transactions from pickup to return. As the company's face, the CSR is responsible for greeting customers professionally, processing rental transactions, handling inquiries, complaints, and service requests efficiently. The role is critical in promoting additional products and services to drive sales and maximize revenue, contributing to the overall business performance through proactive selling and excellent service. Collaboration with operations and fleet teams ensures vehicle availability and service, while supporting loyalty program enrollment enhances the brand's reach. Adherence to company policies, maintaining accurate records, and ensuring smooth process flow between operations and rental are crucial for achieving desired service and quality levels.</p></li></ul><p><br><strong>What You Will Do:</strong><br></p><br><ul><li><p>Greet customers professionally and create a welcoming front-office environment.</p></li><li><p>Process rental transactions accurately, including check-ins, check-outs, and returns.</p></li><li><p>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</p></li><li><p>Handle customer inquiries, complaints, and service requests efficiently and professionally.</p></li><li><p>Verify customer credentials and ensure compliance with rental policies and procedures.</p></li><li><p>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</p></li><li><p>Maintain accurate records in the rental management system.</p></li><li><p>Ensure timely and accurate invoicing for all rental transactions and additional charges.</p></li><li><p>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</p></li><li><p>Resolve issues quickly to ensure a high level of customer satisfaction.</p></li><li><p>Support loyalty program enrollment and promote brand offers and campaigns.</p></li><li><p>Maintain a clean and organized front-office workspace.</p></li><li><p>Monitor and follow up on reservations, no-shows, and late returns.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong customer relations and team building skills.</p></li><li><p>Strong commercial acumen.</p></li><li><p>Effective in setting priorities and scheduling activities.</p></li><li><p>Excellent communication, problem solving, and analytical skills.</p></li></ul><p><br><strong>What Equips&nbsp;You For The Role:</strong><br></p><ul><li><p>University graduate.</p></li><li><p>At least 2-year experience in the customer service industry.</p></li><li><p>General understanding of the car rental industry.</p></li><li><p>Fluent English. Arabic and other language skills will be an advantage.</p></li></ul><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Overview of the Role</strong></p><p>The <strong>Customer Service Associate – Chilled Section</strong> is responsible for delivering an exceptional customer experience while ensuring the highest standards of food quality, freshness, availability, and presentation across the Chilled Food department. The role supports the day-to-day operations by maintaining optimum stock levels, adhering to food safety standards, and ensuring chilled products are merchandised in line with M&amp;S standards.</p><p>Working as part of the M&amp;S Food team, you will help create an outstanding shopping experience by providing excellent customer service, maintaining product availability, and ensuring the Chilled section remains clean, well-stocked, and visually appealing. Success in this role is measured through customer satisfaction, product availability, stock rotation, waste reduction, and operational excellence.</p><p><strong>What You Will Do</strong></p><p><strong>Customer Service &amp; Customer Experience</strong></p><ul><li><p>Deliver exceptional customer service by greeting and assisting customers in a friendly, professional, and engaging manner.</p></li><li><p>Provide customers with accurate product information, including ingredients, allergens, storage advice, and promotions.</p></li><li><p>Handle customer enquiries and resolve basic complaints promptly, escalating issues where necessary.</p></li><li><p>Build positive customer relationships that encourage repeat visits and brand loyalty.</p></li><li><p>Ensure every customer receives a premium shopping experience aligned with M&amp;S service standards.</p></li></ul><p><strong>Chilled Section Operations</strong></p><ul><li><p>Ensure chilled products are fully replenished and available throughout trading hours.</p></li><li><p>Maintain attractive, well-organized, and fully stocked chilled displays in accordance with M&amp;S merchandising standards.</p></li><li><p>Monitor product freshness, expiry dates, and shelf life to ensure only the highest quality products are available for sale.</p></li><li><p>Follow FIFO (First In, First Out) principles and effective stock rotation to minimize waste.</p></li><li><p>Remove damaged, expired, or poor-quality products from sale promptly.</p></li></ul><p><strong>Visual Merchandising &amp; Store Standards</strong></p><ul><li><p>Maintain exceptional merchandising standards within the Chilled department.</p></li><li><p>Ensure all products are displayed according to planograms and promotional guidelines.</p></li><li><p>Maintain cleanliness and organization of refrigerated cabinets and surrounding areas.</p></li><li><p>Ensure pricing, shelf labels, and promotional signage are accurate and up to date.</p></li></ul><p><strong>Stock Management &amp; Inventory</strong></p><ul><li><p>Receive chilled deliveries and verify product quality and quantities.</p></li><li><p>Replenish stock efficiently while maintaining product integrity and cold chain compliance.</p></li><li><p>Assist with stock counts, inventory management, and shrinkage control.</p></li><li><p>Report stock shortages, damaged goods, and quality concerns to the Department Manager.</p></li><li><p>Support inventory optimization and waste reduction initiatives.</p></li></ul><p><strong>Food Safety, Cold Chain &amp; Compliance</strong></p><ul><li><p>Ensure all chilled products are stored and displayed at the correct temperatures.</p></li><li><p>Maintain cold chain integrity throughout receiving, storage, replenishment, and merchandising activities.</p></li><li><p>Follow all Food Safety, HACCP, Municipality, and Health &amp; Safety regulations.</p></li><li><p>Complete daily temperature checks and report any equipment or refrigeration issues immediately.</p></li><li><p>Ensure work areas, refrigeration units, and equipment remain clean and sanitized.</p></li></ul><p><strong>Sales Support &amp; Commercial Performance</strong></p><ul><li><p>Promote chilled food products through upselling and cross-selling.</p></li><li><p>Recommend complementary products to enhance customer purchases.</p></li><li><p>Support seasonal promotions and new product launches.</p></li><li><p>Contribute towards achieving department sales, availability, and waste reduction targets.</p></li></ul><p><strong>Cash Register Support (Where Required)</strong></p><ul><li><p>Support checkout operations during peak trading periods when required.</p></li><li><p>Process customer transactions accurately using the Point of Sale (POS) system.</p></li><li><p>Follow company cash handling procedures and maintain a clean checkout area.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Passion for delivering exceptional customer service.</p></li><li><p>Good knowledge of chilled food products and food handling practices.</p></li><li><p>Strong understanding of food safety, hygiene, and cold chain management.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong merchandising and replenishment skills.</p></li><li><p>Good attention to detail and organizational skills.</p></li><li><p>Ability to work efficiently in a fast-paced retail environment.</p></li><li><p>Basic inventory management and stock rotation knowledge.</p></li><li><p>Team player with a positive attitude.</p></li><li><p>Ability to lift and replenish stock safely while maintaining product quality.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>High School Diploma or equivalent (Food or Hospitality qualification is an advantage).</p></li><li><p>1–3 years' experience in Food Retail, Supermarket, Fresh Food, Grocery, or Hospitality.</p></li><li><p>Previous experience working with chilled or perishable food products is highly desirable.</p></li><li><p>Knowledge of food safety, HACCP, cold chain management, and Municipality regulations.</p></li><li><p>Experience in stock replenishment, inventory control, and merchandising.</p></li><li><p>Experience operating POS systems is an advantage.</p></li><li><p>Good verbal communication skills in English (Arabic is an advantage).</p></li><li><p>Friendly, customer-focused, and able to work effectively within a team.</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>What You Will Do</strong></p><p><strong>Customer Service &amp; Customer Experience</strong></p><ul><li><p>Deliver outstanding customer service by greeting and assisting customers in a friendly, professional, and engaging manner.</p></li><li><p>Provide expert advice on bakery products, ingredients, allergens, and serving suggestions.</p></li><li><p>Handle customer enquiries and resolve basic complaints promptly, escalating issues where appropriate.</p></li><li><p>Build strong customer relationships to encourage repeat business and customer loyalty.</p></li><li><p>Ensure every customer enjoys a positive shopping experience in line with M&amp;S customer service standards.</p></li></ul><p><strong>Bakery Operations &amp; Food Preparation</strong></p><ul><li><p>Prepare, package, label, and replenish bakery products in accordance with company standards.</p></li><li><p>Ensure bakery displays remain fully stocked, fresh, and visually appealing throughout trading hours.</p></li><li><p>Monitor product quality, freshness, expiry dates, and shelf life.</p></li><li><p>Follow FIFO (First In, First Out) principles and minimize food waste through effective stock rotation.</p></li><li><p>Ensure all bakery products are presented according to M&amp;S merchandising guidelines.</p></li></ul><p><strong>Visual Merchandising &amp; Store Standards</strong></p><ul><li><p>Maintain excellent merchandising standards within the Bakery department.</p></li><li><p>Ensure displays are attractive, well-organized, and fully replenished.</p></li><li><p>Maintain a clean, safe, and welcoming shopping environment.</p></li><li><p>Support promotional displays and seasonal merchandising activities.</p></li></ul><p><strong>Stock Management &amp; Inventory</strong></p><ul><li><p>Receive deliveries and accurately check bakery stock.</p></li><li><p>Replenish products throughout the day to maximize product availability.</p></li><li><p>Assist with stock counts, inventory management, and waste reduction initiatives.</p></li><li><p>Report stock shortages and quality issues to the Department Manager.</p></li><li><p>Support effective inventory control and shrinkage management.</p></li></ul><p><strong>Sales Support &amp; Commercial Performance</strong></p><ul><li><p>Promote bakery products through upselling and cross-selling.</p></li><li><p>Recommend complementary food products to enhance customer purchases.</p></li><li><p>Stay updated on current promotions, seasonal products, and new product launches.</p></li><li><p>Contribute towards achieving department sales and customer service targets.</p></li></ul><p><strong>Cash Register Operations</strong></p><ul><li><p>Operate the Point of Sale (POS) system accurately and efficiently.</p></li><li><p>Process cash, card, and digital payment transactions.</p></li><li><p>Follow company cash handling policies and procedures.</p></li><li><p>Maintain a clean, organized, and efficient checkout area.</p></li></ul><p><strong>Food Safety, Hygiene &amp; Compliance</strong></p><ul><li><p>Follow all Food Safety, HACCP, Municipality, and Health &amp; Safety regulations.</p></li><li><p>Maintain the highest standards of hygiene and cleanliness within the Bakery department.</p></li><li><p>Ensure food preparation equipment and work areas are cleaned and sanitized regularly.</p></li><li><p>Comply with all company food handling procedures and quality standards.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Excellent customer service and communication skills.</p></li><li><p>Passion for Food Retail and delivering outstanding customer experiences.</p></li><li><p>Knowledge of bakery products and food presentation.</p></li><li><p>Strong selling, upselling, and cross-selling skills.</p></li><li><p>Understanding of food safety and hygiene practices.</p></li><li><p>Good attention to detail and organizational skills.</p></li><li><p>Ability to work efficiently in a fast-paced retail environment.</p></li><li><p>Cash handling and POS system experience.</p></li><li><p>Strong teamwork and collaboration skills.</p></li><li><p>Positive attitude with a customer-first mindset.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>High School Diploma or equivalent (Hospitality or Food-related qualification is an advantage).</p></li><li><p>1–3 years' experience in a Bakery, Café, Food Retail, Supermarket, or Hospitality environment.</p></li><li><p>Previous experience in a customer-facing role within Food Retail or Bakery operations.</p></li><li><p>Knowledge of bakery products, food handling, and food safety practices.</p></li><li><p>Experience operating POS systems and handling cash transactions.</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li><li><p>Good verbal communication skills in English (Arabic is an advantage).</p></li><li><p>Friendly, energetic, and professional personality.</p></li><li><p>Proven ability to work effectively in a team environment while maintaining high operational standards.</p></li></ul><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Overview of the Role</strong></p><p>The <strong>Customer Service Associate – Café Kitchen</strong> is responsible for preparing and serving high-quality food while maintaining exceptional food safety, hygiene, and customer service standards within the M&amp;S Café. The role supports the day-to-day kitchen operations by ensuring food is prepared to specification, orders are delivered efficiently, and the kitchen is maintained to the highest operational standards.</p><p>Working as part of the M&amp;S Café team, you will contribute to delivering an outstanding dining experience through excellent food quality, operational efficiency, and teamwork. Success in this role is measured through customer satisfaction, food quality, speed of service, food safety compliance, waste control, and adherence to company standards.</p><p><strong>What You Will Do</strong></p><p><strong>Food Preparation &amp; Kitchen Operations</strong></p><ul><li><p>Prepare and cook menu items according to M&amp;S Café recipes, food specifications, and presentation standards.</p></li><li><p>Ensure food is prepared accurately, consistently, and within service time targets.</p></li><li><p>Assemble customer orders efficiently while maintaining quality standards.</p></li><li><p>Support daily kitchen operations, including opening, closing, and food preparation activities.</p></li><li><p>Ensure all food preparation equipment is operated safely and correctly.</p></li></ul><p><strong>Food Safety &amp; Hygiene</strong></p><ul><li><p>Maintain the highest standards of food safety, hygiene, and cleanliness in accordance with HACCP, Municipality, and M&amp;S Food Safety policies.</p></li><li><p>Follow safe food handling, storage, labelling, and temperature control procedures.</p></li><li><p>Ensure food preparation areas, equipment, utensils, and kitchen workstations are cleaned and sanitized regularly.</p></li><li><p>Monitor food quality, freshness, and expiry dates, following FIFO (First In, First Out) principles.</p></li><li><p>Minimise food waste through effective portion control and stock rotation.</p></li></ul><p><strong>Customer Service</strong></p><ul><li><p>Support front-of-house colleagues by ensuring customer orders are prepared accurately and delivered on time.</p></li><li><p>Maintain a positive, professional, and customer-focused attitude at all times.</p></li><li><p>Respond promptly to customer requests relating to food preparation where required.</p></li><li><p>Work collaboratively with the Café team to deliver an outstanding customer experience.</p></li></ul><p><strong>Stock Management &amp; Inventory</strong></p><ul><li><p>Assist in receiving and storing food deliveries according to company procedures.</p></li><li><p>Monitor stock levels and communicate shortages to the Café Manager.</p></li><li><p>Support daily stock rotation, inventory counts, and waste reduction initiatives.</p></li><li><p>Ensure all food products are stored correctly to maintain quality and food safety.</p></li></ul><p><strong>Operational Excellence</strong></p><ul><li><p>Ensure the kitchen is clean, organized, and fully operational throughout trading hours.</p></li><li><p>Support preparation for peak trading periods by maintaining product availability.</p></li><li><p>Follow all Health &amp; Safety policies and report any equipment faults or safety concerns immediately.</p></li><li><p>Participate in daily briefings, training sessions, and continuous improvement initiatives.</p></li><li><p>Perform additional duties assigned by the Café Manager to support business operations.</p></li></ul><p><br></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Passion for food preparation and hospitality.</p></li><li><p>Excellent understanding of food safety and hygiene practices.</p></li><li><p>Strong attention to detail and food presentation.</p></li><li><p>Ability to work efficiently in a fast-paced kitchen environment.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Strong organizational and time management abilities.</p></li><li><p>Ability to multitask while maintaining quality standards.</p></li><li><p>Positive attitude with a customer-first mindset.</p></li><li><p>Ability to work under pressure during busy service periods.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>High School Diploma or equivalent (Hospitality or Culinary qualification is an advantage).</p></li><li><p>1–3 years' experience in a café, restaurant, commercial kitchen, food retail, or hospitality environment.</p></li><li><p>Previous experience preparing food in accordance with food safety standards.</p></li><li><p>Knowledge of HACCP, Municipality regulations, and food hygiene best practices.</p></li><li><p>Experience working in a fast-paced food service or café environment.</p></li><li><p>Understanding of food preparation, kitchen operations, and stock management.</p></li><li><p>Good communication skills in English (Arabic is an advantage).</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li><li><p>Physically capable of standing for extended periods and performing manual kitchen tasks.</p></li></ul><br></li></ul><p></p></section>

<p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate workloads to ensure maximum productivity</li><li>Motivate, coach and develop all team members through planned call monitoring, evaluation sessions, one to one’s, coaching and feedback with remote and side by side monitoring.</li><li>Identify knowledge and skills gaps and work along side the customer service trainer to ensure that training is delivered to the team</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>It is a mandatory requirement that the applicant has direct experience as a team manager in a customer service environment.</li><li>Excellent communication skills both verbal and written.</li><li>Posses excellent leadership skills.</li><li>A responsible attitude and leads by example</li><li>Ability to work effectively within a team</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Some careers have more impact than others. </span></strong></p><br><br><p><span>If you’re looking for a role where you can continue to make an impression, Join HSBC where your contributions will always be valued.</span></p><br><br><br><p><span>HSBC&nbsp;</span><span>International Wealth and Premier Banking</span><span> aim to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. </span></p><br><br><br><p><span>This role is a part of the relationship management team and a key support role to provide outstanding customer experience to the valuable GPB clients and increase Relationship Manager client facing time. The role provides dedicated support to a team of Relationship Managers in the overall achievement of their KPIs, covering activity management, client satisfaction, sales quality, acquisition, recurring income and total relationship growth of their portfolios.&nbsp;</span></p><br><br><br><p><strong><span>In this role, you will:</span></strong></p><br><br><ul><li><span>Provide high quality sales support to a team of GPB RM’s focused on getting appointments for RM’s and support in servicing their clients.</span></li><li><span>Reduce the time spent on process and administrative tasks by RM’s to increase capacity.</span></li><li><span>Support RM’s to manage client contact and service, including, in the absence of RM, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact.</span></li><li><span>Provide sales support to RM’s including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement.</span></li><li><span>Handle client’s enquiries and complaints relating to the RM portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries and complaints at the first point of contact and minimize referrals to the RM for routine transactions.</span></li><li><span>Proactively respond to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact.</span></li><li><span>Maintains a basic understanding and technical knowledge of relevant products and services.</span></li><li><span>Support RM’s to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up.</span></li></ul><br><p><strong><span>To be successful in the role, you should meet the following requirements:</span></strong></p><br><br><ul><li><span>Prior experience working in financial industry and excellent understanding of core products, GPB proposition, and familiar with retail and wealth product processes</span></li><li><span>Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills</span></li><li><span>Solid knowledge of appropriate branch operational procedures</span></li><li><span>Money Laundering Awareness Certificate preferred</span></li><li><span>Knowledge of relevant regulatory governance in market</span></li><li><span>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).</span></li></ul><br><p><strong><span>You’ll achieve more at HSBC.</span></strong></p><br><br><p><span>www.hsbc.com/careers&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.&nbsp;<br>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way<br>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></p><br><br><p><span>Issued by The Hong Kong and Shanghai Banking Corporation Limited.<br></span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>• &nbsp; &nbsp;The client service executive will be responsible for handling client queries/complaints and ask for any information via the digital channel eg Social media handles like face book, twitter, LinkedIn etc and the Chat Bot options. This will also include calling the client and engaging the client for any information required and provide resolution /clear queries.<br>• &nbsp; &nbsp;The team will also be responsible for working with the marketing and social media team to understand opportunities and supporting the business to launch , track and social media/digital campaigns and posts .<br>• &nbsp; &nbsp;The role will also be focused on analysing client feedback on the digital/other channels and supporting the manager to make the required changes to the process /product to fix the issue</p><br><br><b>Key Responsibilities</b> <br> <ul> <li>To handle customer social media posts, calls &amp; issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies.&nbsp;</li> <li>Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community</li> <li>Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.</li> <li>Moderate all user-generated content on social media in line with the moderation policy for each community</li> <li>Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.</li> <li>Sign up customers for value added services and digital education (as applicable)</li> <li>Tag the social media posts &amp; calls accurately as per internal guidelines &amp; policies</li> <li>Initiate and strive towards achieving set targets and service standards&nbsp;</li> <li>Probe &amp; identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)</li> <li>Participation in operational or technical platform trainings, as needed</li> <li>Additional duties as assigned</li> <li>Give accurate information to customers on his/her queries &amp; concerns</li> <li>Have high awareness levels on KYC and anti-money laundering policy</li> <li>Multi-skilled to handle both social media posts and outbound calls (as applicable)&nbsp;</li> <li>Ensure KPI’s (Key Performance Indicator) &amp; KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) &nbsp;are achieved and work towards the improvement</li> </ul> <br> <br> <ul> <li>Ability to write, think and work quickly without losing focus.</li> <li>Maintain the highest level of professionalism while managing sensitive issues.&nbsp;</li> <li>Demonstrate personal ownership and accountability.</li> <li>Show empathy while providing thoughtful and prompt resolutions.</li> <li>Initiate and strive towards achieving set targets and service standards</li> <li>Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management</li> <li>Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)</li> <li>Adhere to customer data confidentiality policy</li> <li>Adhere to all applicable rules / regulations and group policies</li> <li>Support the identification, development and implementation of continuous improvement ideas.</li> <li>Provides timely feedback to management concerning operational changes/ideas, and recommends solutions to customer service failures.</li> <li>Report on activity and findings, concisely summarizing important community trends and insights that are relevant to social care, team, SCB products and the overall bran</li> <li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</li> <li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li> <li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li> </ul> <br> <br><b>Skills and Experience</b> <br><ul> <li>Good communication skills</li> <li>Social media management - Understanding of Social Media platforms and jargon</li> <li>Knowledge of Microsoft Suite – Excel, Word, PPT&nbsp;</li> <li>Strong interpersonal skills m which encourages and promotes enthusiasm and team spirit</li> </ul><br><b>Qualifications</b> <br><p>• &nbsp; &nbsp;Minimum qualification should be diploma holder /graduate</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<p>We are looking for a friendly, professional, and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing excellent service, resolving issues, and maintaining strong customer relationships.<br /> Freshers are welcome to apply!</p> <p>Key Responsibilities<br /> &#8211; Handle customer inquiries through phone, WhatsApp, email, and other communication channels.<br /> &#8211; Provide accurate information about company products and services.<br /> &#8211; Respond to customer complaints and resolve issues professionally.<br /> &#8211; Follow up with customers to ensure complete satisfaction.<br /> &#8211; Maintain records of customer interactions and requests.<br /> &#8211; Coordinate with internal departments to resolve customer concerns.<br /> &#8211; Build and maintain positive relationships with customers.<br /> &#8211; Collect customer feedback and report issues to management.<br /> &#8211; Meet customer service and performance targets.<br /> &#8211; Assist with general administrative and customer service tasks.</p> <p>Requirements<br /> &#8211; Bachelor&#8217;s degree or relevant qualification.<br /> &#8211; Freshers are welcome to apply.<br /> &#8211; Previous customer service experience is an advantage but not mandatory.<br /> &#8211; Excellent communication and interpersonal skills.<br /> &#8211; Good English communication skills.<br /> &#8211; Professional, friendly, and positive attitude.<br /> &#8211; Strong problem-solving skills.<br /> &#8211; Basic computer and Microsoft Office knowledge.<br /> &#8211; Ability to work under pressure and manage multiple tasks.<br /> &#8211; UAE experience is an advantage.</p> <p>What We Offer<br /> &#8211; Competitive salary.<br /> -Training and development opportunities.<br /> &#8211; Friendly working environment.<br /> &#8211; Career growth opportunities.<br /> &#8211; Performance-based incentives.</p> <p>How to Apply<br /> Interested candidates can send their CV or contact us directly:</p> <p>WhatsApp/Call: +971 52 223 5315</p>

<p>A well-established company in the UAE is looking for a professional, customer-focused, and enthusiastic Customer Service Executive to join its team.</p> <p>Key Responsibilities</p> <p>• Handle customer inquiries through phone, email, and in-person communication<br /> • Provide accurate information about products, services, and company policies<br /> • Resolve customer complaints and concerns professionally and efficiently<br /> • Maintain a high standard of customer satisfaction and service quality<br /> • Process customer requests, orders, and service-related documentation<br /> • Coordinate with internal departments to resolve customer issues<br /> • Maintain accurate customer records and update databases<br /> • Follow up with customers to ensure issues are resolved satisfactorily</p> <p>Requirements</p> <p>• Diploma or Bachelor’s degree in Business Administration, Customer Service, or a related field<br /> • Excellent verbal and written communication skills<br /> • Good command of English; additional languages are an advantage<br /> • Strong interpersonal and problem-solving abilities<br /> • Basic knowledge of MS Office and computer applications<br /> • Positive attitude and professional customer-handling skills<br /> • Freshers are also encouraged to apply</p> <p>Benefits</p> <p>• Competitive salary package<br /> • Employment visa support<br /> • Medical insurance<br /> • Annual leave as per UAE labour law<br /> • Professional training and development<br /> • Career growth opportunities<br /> • Supportive and professional work environment</p> <p>Employment Type: Full-Time<br /> Location: UAE</p> <p>Apply Now: +971 52 223 5315</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Job Purpose</span></span><p><span><span>To delight internal and external customers over the phone ( inbound &amp; outbound -call back)</span></span></p><br><ul><li><span><span>Interact with customers over the phone, chat , email to understand their banking needs.</span></span></li><li><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></li><li><span><span>Resolve problems over the live chat, email or telephone.</span></span></li><li><span><span>Convert sales opportunities in order to meet financial targets.</span></span></li><li><span><span>Clarify and explain procedures and products over the telephone.</span></span></li><li><span><span>Capture and report customer feedback towards continual product development.</span></span></li></ul><br><span><span>Key Result Areas&nbsp;</span></span><p><span><span>Achieve the required KPI set in term of</span></span></p><br><p><span><span>Adherence</span></span></p><br><p><span><span>CRD</span></span></p><br><p><span><span>AHT</span></span></p><br><p><span><span>Quality score</span></span></p><br><p><span><span>post call suveuy</span></span></p><br><p><span><span>NPS</span></span></p><br><br><span><span>Key Result Areas (Continued)</span></span><ul><li><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></li><li><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></li><li><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></li><li><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></li></ul><br><span><span>Knowledge, Skills and Experience</span></span><br><span><span>Knowledge, Skills and Experience (Continued)</span></span><ul><li><span><span>University Graduate (preferably with some finance / banking or maths component).</span></span></li><li><span><span>1 – 3 years experience</span></span></li><li><span><span>Very customer focused</span></span></li><li><span><span>Computer literate</span></span></li><li><span><span>Excellent communication skills</span></span></li><li><span><span>Strong listening skills.</span></span></li></ul><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<p>SENIOR CUSTOMER SERVICE EXECUTIVE</p> <p>Take the next step in your customer service career.</p> <p>A reputable organization is seeking a professional Senior Customer Service Executive to deliver outstanding customer support and maintain high service standards. Candidates with customer service experience are encouraged to apply.</p> <p>Key Responsibilities<br /> Handle customer inquiries and resolve escalated issues<br /> Deliver exceptional customer service<br /> Maintain accurate customer records<br /> Coordinate with internal teams to resolve requests<br /> Support service quality and customer satisfaction<br /> Prepare basic reports and documentation<br /> Requirements<br /> Previous customer service experience preferred<br /> Excellent communication and interpersonal skills<br /> Strong problem-solving abilities<br /> Basic computer and MS Office knowledge<br /> Professional and customer-focused attitude<br /> Benefits<br /> Competitive salary<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and company benefits<br /> Career growth opportunities<br /> Apply Now</p> <p>Position: Senior Customer Service Executive<br /> Job Type: Full-Time<br /> Location: UAE</p> <p>&#x1f4dd; Apply here: https://forms.gle/JFbbBvkE6HzdEwGa6</p> <p>Only shortlisted candidates will be contacted.</p>