وظائف السياحة في الإمارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Experience Required:</b> Minimum 5 Years in Travel, Tourism, or Visa Immigration Sector</p><p><b>Location:</b> Dubai, UAE</p><p><b>About the Role:</b></p><p>We are looking for a dynamic, charismatic, and result-driven <b>Business Development &amp; Marketing Manager</b> with at least 5 years of proven experience in the travel, tourism, and visa immigration industry. The ideal candidate must possess exceptional Public Relations (PR) skills, fluency in communication, and the confidence to represent our brand on camera, social media, and live sessions. You will be responsible for driving international B2B partnerships, managing office administration, and scaling our company's profitability through innovative product expansions.</p><p><b>Key Responsibilities:</b></p><ul><li><b>B2B Expansion &amp; Partnerships:</b> Identify, negotiate, and finalize B2B contracts with international travel agencies, tour operators, and corporate partners across different countries.</li><li><b>Profit Growth &amp; Product Innovation:</b> Introduce new revenue-generating products, tourism packages, and value-added services to maximize company profits.</li><li><b>Digital Presence &amp; On-Camera Marketing:</b> Lead our video content strategy for platforms like TikTok and Instagram. Act as the face of the company by hosting live Q&amp;A sessions, addressing client inquiries, and showcasing a strong brand personality.</li><li><b>Public Relations (PR) &amp; Communications:</b> Build and maintain strong rapport with corporate clients, stakeholders, and international partners with excellent verbal and written communication.</li><li><b>Office Administration:</b> Oversee daily office operations, streamline administrative tasks, and ensure smooth coordination between different departments.</li></ul><p><b>How to Apply:</b></p><p>Interested candidates with relevant industry experience and strong communication skills may share their CV along with a short introduction video clip.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements &amp; Candidate Profile:</b></p><ul><li>Minimum <b>5 years of experience</b> working specifically in a Travel, Tourism, or Visa Consultancy firm.</li><li>Outstanding <b>PR (Public Relations) and networking skills</b> with a proven track record of closing international B2B deals.</li><li>Fluent in English with exceptional interpersonal and communication skills.</li><li>Confident on camera, comfortable creating engaging promotional videos, and skilled at hosting live client interaction sessions.</li><li>Strong business acumen with the ability to identify growth opportunities and manage day-to-day office administration.</li><li>Quick learner, proactive, and target-oriented.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Junior Customer Support <p><strong>Job Title – Junior Customer Support (Travel &amp; Tourism)</strong><br><strong>Location:</strong> Dubai, UAE</p><br> About the Role <p>We are seeking a friendly, customer-focused, and proactive <strong>Junior Customer Support Executive</strong> to assist customers with travel-related inquiries, bookings, reservations, and service requests. The role will involve handling customer communication across phone, email, WhatsApp, and other support channels while ensuring a smooth and positive customer experience.</p><br> <p>The ideal candidate should have excellent communication skills, a customer-first attitude, good attention to detail, and an interest in the <strong>travel and tourism industry</strong>.</p><br> Key Responsibilities Customer Support <ul><li>Respond promptly to customer inquiries through phone, email, WhatsApp, and other communication channels.</li><li>Assist customers with travel packages, tours, reservations, bookings, and general service-related queries.</li><li>Provide accurate information regarding itineraries, schedules, availability, pricing, and booking procedures.</li><li>Understand customer requirements and recommend suitable travel options.</li><li>Handle customer requests professionally and ensure timely resolution.</li></ul> Booking &amp; Reservation Support <ul><li>Assist customers with booking confirmations, amendments, cancellations, and rescheduling.</li><li>Coordinate with internal teams and service providers to confirm reservations.</li><li>Maintain accurate records of customer bookings and requests.</li><li>Follow up on pending confirmations, payments, documents, and customer requirements.</li><li>Ensure customers receive accurate booking details and relevant travel information.</li></ul> Customer Communication <ul><li>Maintain professional and courteous communication with customers at all times.</li><li>Follow up with customers regarding inquiries, quotations, bookings, and service requests.</li><li>Handle basic complaints and escalate complex issues to senior team members.</li><li>Keep customers updated about booking changes, delays, cancellations, or other relevant developments.</li><li>Build positive relationships with customers through responsive and personalized service.</li></ul> Travel Documentation <ul><li>Assist customers with required travel-related documentation and information.</li><li>Verify customer details and booking information for accuracy.</li><li>Maintain organized records of customer communications and transactions.</li><li>Coordinate with relevant teams regarding visas, transfers, hotel bookings, tours, and other travel services where applicable.</li></ul> Coordination &amp; Operations <ul><li>Coordinate with sales, reservations, operations, tour coordinators, hotels, transport providers, and other service partners.</li><li>Ensure customer requests are communicated accurately to the relevant teams.</li><li>Follow up on service delivery and address issues promptly.</li><li>Assist the operations team in ensuring smooth execution of confirmed travel arrangements.</li></ul> Customer Experience <ul><li>Maintain high standards of customer service throughout the customer journey.</li><li>Collect and record customer feedback.</li><li>Identify recurring customer issues and communicate them to supervisors.</li><li>Assist in improving customer-support processes and response times.</li><li>Maintain a professional and positive approach even when handling difficult customer situations.</li></ul> Administrative Support <ul><li>Maintain customer databases, booking records, and support logs.</li><li>Update CRM or booking systems with accurate customer information.</li><li>Prepare basic reports related to inquiries, bookings, complaints, and customer requests.</li><li>Ensure all customer-related documentation is properly maintained.</li><li>Support the team with general administrative and coordination activities when required.</li></ul> Qualifications &amp; Experience <ul><li>Bachelor's Degree or Diploma in <strong>Travel &amp; Tourism, Hospitality, Business Administration, or a related field</strong> is preferred.</li><li><strong>1–2 years of experience</strong> in customer service, travel, tourism, hospitality, or a similar role.</li><li>Fresh graduates with strong communication skills and a genuine interest in travel may also be considered.</li><li>UAE experience in a customer-facing role is an advantage.</li><li>Familiarity with travel booking systems, CRM platforms, or reservation software is preferred.</li><li>Good working knowledge of Microsoft Office and basic computer applications.</li></ul> Key Skills &amp; Competencies <ul><li>Customer service and relationship management</li><li>Excellent verbal and written communication</li><li>Travel and tourism knowledge</li><li>Booking and reservation coordination</li><li>Email, phone, and WhatsApp support</li><li>Complaint handling and problem resolution</li><li>CRM and booking systems</li><li>Microsoft Office</li><li>Strong follow-up skills</li><li>Attention to detail</li><li>Multitasking and time management</li><li>Positive and customer-focused attitude</li><li>Ability to work under pressure</li><li>Strong teamwork and coordination skills</li></ul> What We Offer <ul><li>Competitive salary and benefits package</li><li>Opportunity to build a career within the travel and tourism industry</li><li>Exposure to travel bookings, tours, reservations, and customer operations</li><li>Professional and supportive working environment</li><li>Training and learning opportunities</li><li>Career growth and development opportunities</li></ul> <p><strong>Apply now!</strong></p><br> <br> <br> </div>

<p>Position Title: Reservations Assistant Employment Type: Full Time Salary AED: up to 3,500 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide. Job Description: • Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software • Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally. • Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately. • Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.</p><p>Qualifications: • Open to Tagalog speakers, 32 years old and below • Minimum 2–3 years of experience as a reservation agent or in travel and tourism customer service. • Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers. • Proficient in travel booking systems and MS Office.</p>

<p>Position Title: Reservations Assistant Employment Type: Full Time Salary AED: up to 3,500 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide. Job Description: • Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software • Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally. • Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately. • Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.</p><p>Qualifications: • Open to Tagalog speakers, 32 years old and below • Minimum 2–3 years of experience as a reservation agent or in travel and tourism customer service. • Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers. • Proficient in travel booking systems and MS Office.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.<br>Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>We are currently looking for a Light Vehicle Driver to join our travel and tourism company. This is an excellent opportunity for responsible, professional, and customer-oriented individuals who enjoy driving and providing exceptional service to clients. Freshers can apply, and training will be provided for suitable candidates.</p> <p>Job Responsibilities<br /> Safely transport guests, tourists, and staff to designated locations<br /> Follow assigned routes and schedules efficiently<br /> Maintain the cleanliness and condition of the assigned vehicle<br /> Perform routine vehicle inspections and report any maintenance issues<br /> Assist passengers with luggage when required<br /> Ensure compliance with UAE traffic laws and company policies<br /> Provide courteous and professional customer service<br /> Keep accurate records of trips, mileage, and fuel usage</p> <p>CANDIDATES CAN SEND THEIR CV TO WHATSAPP NUMBER : 0529456306 AND E MAIL: kratilink1990@gmail.com</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Waiter/Waitress - Casea 101</span></span></span>&nbsp;<br><span><span>(<span>20422</span></span></span>)</p><br> <p><span><span>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.&nbsp;</span></span></p><br> <p><br><span><span>Glistening on a private apex of Palm Island, One&amp;Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br> <p><span>With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a <strong>Waiter/Waitress</strong> to join the Food &amp; Beverage team at<strong> One&amp;Only The Palm Resort </strong>in Dubai.</span></p><br> <p><span>With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond serving food and beverages to our guests. As a </span><span>Waiter/Waitress,</span><span> you will be responsible for creating a warm and welcoming atmosphere while ensuring a seamless and memorable dining experience for every guest. You will provide attentive and personalized service, maintain excellent guest engagement, and ensure that all service standards are consistently upheld in line with our company’s core values. This role involves taking orders, delivering food and beverages, coordinating with the kitchen and service team, supporting special events, and ensuring smooth day‑to‑day operations on the restaurant floor.</span></p><br> <p><span>Key Duties and Responsibilities</span></p><br> <ul> <li><span>Greet and welcome guests warmly, ensuring a friendly and memorable dining experience. </span></li> <li><span>Present oneself in a manner that enhances the guest experience and reflects the standards of the resort. </span></li> <li><span>Ensure all mise-en-place is correctly prepared and the assigned station is fully set up prior to service. Take food and beverage orders accurately and serve guests according to the resort’s service standards. </span></li> <li><span>Demonstrate genuine hospitality and provide attentive, personalized service always. </span></li> <li><span>Maintain excellent product knowledge of all food and beverage offerings, including daily specials and promotions. </span></li> <li><span>Ensure the cleanliness, organization, and presentation of the restaurant and service stations are maintained at the highest standards. </span></li> <li><span>Anticipate guest needs and respond promptly to requests and concerns. </span></li> <li><span>Coordinate effectively with colleagues and other departments to ensure seamless service delivery. </span></li> <li><span>Remain updated on resort events, in-house guests, arrivals, departures, and daily activities relevant to restaurant operations. </span></li> <li><span>Report any breakages, maintenance issues, or equipment concerns to the Team Leader or Supervisor. </span></li> <li><span>Attend and participate in all assigned team briefings, meetings, and training sessions. </span></li> <li><span>Maintain effective communication and positive working relationships with colleagues at all levels. </span></li> <li><span>Always demonstrate a professional attitude and appearance when interacting with guests and colleagues. </span></li> <li><span>Support the resort's sustainability initiatives by being conscious of energy and water conservation. </span></li> <li><span>Always maintain the highest levels of personal grooming and hygiene. </span></li> <li><span>Ensure that company and statutory health, safety, and hygiene standards are consistently followed in all work areas. </span></li> <li><span>To assist with any other duties that are required by a member of the management team.</span></li> </ul> <p><span>A Suitable candidate should have a minimum of 1-2 years’ experience in an upscale 5* hotel/resort environment. Strong F&amp;B knowledge is a must. Should have excellent personal and interpersonal skills. Should be able to build strong relationship with high profile and diverse clientele. Should be a dynamic team player and able to provide the highest standard of service to our guests. Excellent communication in English language is required, and an additional language will be highly regarded.</span></p><br> <p><span>At One&amp;Only creating&nbsp;<strong>JOY</strong> is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you.</span></p><br> <p><span>Please apply directly through this website and submit your most recent CV. Applications that do not meet the requirements will not be considered.</span></p><br> <p><span>We <strong>Thank You</strong> for your interest at Kerzner –One&amp;Only Resorts. Please note that only shortlisted candidates will be contacted.</span></p><br> <p><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<p><strong>Job Title: Travel Consultant – Ticketing & Sales</strong></p><p><strong>Location:</strong> Aspin Commercial Tower, Dubai <br><strong>Employment Type:</strong> Full-time<br><strong>Working Hours:</strong> Monday to Saturday, 10:00 AM – 6:00 PM (1-hour lunch break)</p><p><strong>Job Summary</strong></p><p>Shuraa is currently recruiting its client who are in travel and tourism industry. We are looking for a dynamic and customer-focused <strong>Travel Consultant – Ticketing & Sales</strong> to join our team immediately. The ideal candidate should have experience in curating travel packages, handling ticketing, and driving sales. This role requires someone who can confidently manage end-to-end travel solutions while delivering excellent customer service.<br><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Design and curate domestic and international tour packages based on customer requirements.</p></li><li><p>Handle domestic and international flight ticket bookings, cancellations, rescheduling, and itinerary management.</p></li><li><p>Promote and sell travel packages, flights, and other travel-related services to achieve sales targets.</p></li><li><p>Build and maintain strong relationships with clients through excellent customer service.</p></li><li><p>Coordinate with airlines, hotels, transport providers, and other travel partners.</p></li><li><p>Prepare quotations, travel itineraries, and travel documentation.</p></li><li><p>Support marketing initiatives by promoting travel products and identifying new business opportunities.</p></li><li><p>Stay updated on travel trends, destinations, airline policies, and industry regulations.<br><br></p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li><p>Minimum <strong>3+ years of experience</strong> in the travel and tourism industry.</p></li><li><p><strong>IATA Certification is mandatory.</strong></p></li><li><p>Hands-on experience with <strong>Amadeus</strong> and <strong>Galileo</strong> Global Distribution Systems (GDS) for airline reservations and ticketing.</p></li><li><p>Strong experience in:</p><ul><li><p>Travel package curation</p></li><li><p>Domestic and international flight ticketing</p></li></ul></li><li><p>Excellent communication skills in <strong>English, (preferrable – Telugu</strong>)</p></li><li><p>Strong negotiation, sales, and interpersonal skills.</p></li><li><p>Ability to multitask and work in a fast-paced environment.</p></li><li><p>Proficient in Microsoft Office and travel booking systems.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a passionate, customer-oriented, and results-driven Travel Sales Agent to join our growing team. In this role, you will assist clients in planning and booking their travel arrangements while delivering exceptional customer service and achieving sales targets. The ideal candidate is knowledgeable about the travel industry, has strong sales abilities, and is committed to creating memorable travel experiences for every client.<br></p><p>Key Responsibilities</p><ul><li><p>Assist clients with booking flights, hotels, holiday packages, visas, transportation, tours, travel insurance, and other travel-related services.</p></li><li><p>Understand clients' travel needs, preferences, and budgets to recommend suitable travel packages and customized itineraries.</p></li><li><p>Provide accurate information on destinations, travel requirements, visa regulations, airline policies, and travel advisories.</p></li><li><p>Prepare quotations, process reservations, issue travel documents, and handle booking amendments, cancellations, and refunds.</p></li><li><p>Build and maintain strong relationships with new and existing clients to encourage repeat business and customer loyalty.</p></li><li><p>Proactively promote travel packages, seasonal promotions, and value-added services to maximize sales opportunities.</p></li><li><p>Handle customer inquiries, concerns, and travel-related issues professionally while ensuring a high level of customer satisfaction.</p></li><li><p>Stay informed about travel industry trends, airline updates, tourism regulations, and new destination offerings.</p></li><li><p>Maintain accurate customer records, booking details, and sales reports in the company's systems.</p></li><li><p>Coordinate with suppliers, airlines, hotels, and other travel partners to ensure smooth travel arrangements.</p></li><li><p>Consistently achieve or exceed individual and team sales targets while maintaining service quality standards.</p></li><li><p>Ensure compliance with company policies, industry regulations, and operational procedures.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Requirements</p><ul><li><p>Fluency in both <strong>Arabic and English</strong> (spoken and written) is required.</p></li><li><p>Minimum of <strong>one (1) year</strong> of experience in the travel and tourism industry, preferably in a sales or travel consultant role.</p></li><li><p>Strong knowledge of international travel destinations, airline operations, visa requirements, and travel products.</p></li><li><p>Excellent sales, negotiation, customer service, and relationship-building skills.</p></li><li><p>Strong communication and interpersonal skills with the ability to build trust and rapport with clients.</p></li><li><p>Ability to work under pressure, prioritize tasks, and manage multiple bookings simultaneously.</p></li><li><p>Strong organizational skills with exceptional attention to detail and accuracy.</p></li><li><p>Proficiency in Microsoft Office applications and travel management software.</p></li><li><p>Positive attitude, professional appearance, and a customer-first mindset.</p></li><li><p>Willingness to work flexible hours, including weekends and public holidays, when business needs require.<br></p></li></ul><p>Skills &amp; Competencies</p><ul><li><p>Sales and business development</p></li><li><p>Customer relationship management</p></li><li><p>Travel planning and itinerary creation</p></li><li><p>Problem-solving and conflict resolution</p></li><li><p>Time management and multitasking</p></li><li><p>Communication and negotiation</p></li><li><p>Attention to detail</p></li><li><p>Teamwork and collaboration</p></li><li><p>Adaptability in a fast-paced environment</p></li><li><p>Goal-oriented with a strong drive to achieve sales targets</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description <p>PRIMARY RESPONSIBILITIES:</p><br><br> <p>Sale Role:</p><br><br> <p>• Be knowledgeable of;<br> o All hotel facilities/services, hours of operation.<br> o All guest room layouts, bed types, décor, appointments, and locations.<br> o Room availability for any given day.<br> o Restricted dates, rates and room types.<br> o All room rates, packages and promotions.<br> o Specific arrangements between hotel and travel agencies, corporate reservations center.<br> o Entertainment/special events scheduled in the hotel.<br> • Take personal responsibility for driving up selling, achieving set revenue targets by months.<br> • Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.</p><br><br> <p>Customer Service Role:</p><br><br> <p>• Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.<br> • Communicates effectively with all guests and colleagues.<br> • Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.<br> • Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.<br> • Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.<br> • Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.<br> ACCOUNTABILITIES</p><br><br> <p>• Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations<br> • Liaise with IT in report and faults on telephone lines or computer network.<br> • Proactively promote other sister properties of the Dusit Hotels and Resorts.<br> • Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel</p><br><br> <p>TECHNICAL RESPONSIBILITIES</p><br><br> <p>• Knowledge of technical and managerial applications of the following systems and their utilization;<br> o Opera Property Management System (OPMS)<br> o Sabre SynXis CRS<br> o Serenata NetHotel Profile Management<br> o GDS Interface (GDS)<br> o Oasis Hospitality Software (PMS for China Properties)</p><br><br> <p>COMMERCIAL RESPONSIBILITIES</p><br><br> <p>• Maintains high level of effective communications with guests and colleagues.<br> • Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.</p><br><br> <p>CONFIDENTIALITY</p><br><br> <p>• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p><br><br> <p>JOB REQUIREMENT: </p><br><br> <p>• Minimum education of Bachelor degree in hotel management, Business Administration or relevant discipline.<br> • Minimum of 1 year in relevant experience in a similar capacity.<br> • Basic experience with OPMS and all related system and its day to day support.<br> • Good knowledge of Microsoft office programs.<br> • Enthusiastic and self-motivated, according to Dusit International’s core values.<br> • Ability to communicate effectively and professionally written and spoken English</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Manager, Distribution, One and Only One Za'abeel</span></span></span>&nbsp;<br> <span><span>(<span>20750</span></span></span>)</p><br> <p><span><span>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.&nbsp;</span></span></p><br> <p><br> <span><span>Behold the dawn of a new, all-encompassing resort experience in Dubai – One&amp;Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br> <p><strong><span>About The Role&nbsp;</span></strong></p><br> <p><span>The Distribution Manager is responsible for optimizing the hotel's distribution ecosystem to ensure accurate availability, rates and inventory across all channels while maximizing revenue, channel efficiency and profitability. The role owns the integrity and performance of CRS, GDS, OTA and third-party distribution channels and works closely with Revenue Management, Reservations, Sales, Marketing and Kerzner Corporate teams to ensure distribution strategy supports the hotel's overall commercial objectives.</span></p><br> <p><strong><span>Key Duties and Responsibilities</span></strong></p><br> <ul> <li><span>Effective strategy implementation for optimal restaurant revenue performance.</span></li> <li><span>Build and manage database information for CRS, GDS, PMS and OTAs</span></li> <li><span>Manage the implementation of OTA’s, tour operators &amp; DMC’s on various distribution platforms</span></li> <li><span>Ensure rate parity across channels and partners, with daily monitoring in support with corporate tools.</span></li> <li><span>Monitor competitors’ performance including pricing strategies and product improvement.</span></li> <li><span>Develop distribution system standards and procedures, e.g. rate code and room type set up, rate loading form, etc.</span></li> <li><span>System set up and maintenance for ancillaries related systems.</span></li> <li><span>Ensure booking systems and team efficiencies to ensure desired capture ratios through reservation channels.</span></li> <li><span>Ensures optimal use of various distribution channels available for the property to produce the maximum yield.</span></li> <li><span>Keep timely records of lost businesses and formulate plans.</span></li> <li><span>Close collaboration with Sales &amp; Marketing teams to ensure up to date content across platforms.</span></li> <li><span>Identifying best opportunity and best technical ways for reservations direct delivery into PMS / CRS for Tour Operators / DMCs, third-party websites, and external guests and drive implementation.</span></li> <li><span>Own and continuously audit connectivity between PMS, CRS, GDS, booking engine, OTAs and third-party distribution platforms, proactively identifying mapping, inventory, rate or interface failures that may result in revenue loss or guest booking friction.</span></li> <li><span>Maintain partner implementation tracking sheet up to date with all related accurate information.</span></li> <li><span>Keep close relationships and collaboration with third parties’ partners, developing revenue strategies.</span></li> <li><span>Manage of OTAs content and strategies implementation, based on reporting insights.</span></li> <li><span>Training sales and front office teams to understand revenue management principles and the roles they play.</span></li> <li><span>Keep Training material up to date and provide a training platform, to an enlarged audience.</span></li> <li><span>Provide guidance and support to hotel colleagues on revenue management processes and procedures.</span></li> <li><span>Conduct training sessions to enhance revenue awareness and understanding across the organization.</span></li> <li><span>Manage Distribution Channels Daily operation, set targets and timelines for implementation tasks as well as any troubleshooting and hotel assistance. Control work evolution and assess change in planning.</span></li> <li><span>Manage Distribution Systems to anticipate business at risk and act accordingly.</span></li> <li><span>Assisting in the development and execution of the Strategic Business Plan and the annual operating budget for the hotel.</span></li> <li><span>Business Analytics application for comprehensive reporting and decision-making.</span></li> <li><span>Foster a collaborative and high-performance revenue culture across related areas.</span></li> <li><span>Staying abreast of industry and local market trends</span></li> </ul> <p><strong><span>About You&nbsp;</span></strong></p><br> <ul> <li><span>3–5 years' experience in hotel distribution, revenue management or e-commerce within an upscale/luxury environment.</span></li> <li><span>Strong hands-on knowledge of CRS, PMS, GDS, channel managers, OTA extranets and booking engines.</span></li> <li><span>Solid knowledge of Central Reservation Systems, Interfaces, onward distribution platforms and OTA extranets.</span></li> <li><span>Experience with SynXis and OPERA Cloud is preferred.</span></li> <li><span>Skilled in analysis, problem solving and decision making.</span></li> <li><span>Advanced Excel knowledge; extremely comfortable compiling and manipulating data.</span></li> <li><span>Business Analytics is a plus.</span></li> <li><span>Must be a fast learner and able to work under pressure.</span></li> <li><span>Must work independently.</span></li> <li><span>Time management and attention to detail.</span></li> <li><span>Good communication skills to collaborate with colleagues in Sales, Marketing &amp; Revenue Management</span></li> </ul> <p><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled&nbsp;amongst lush greenery&nbsp;on&nbsp;the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical&nbsp;and relaxing&nbsp;sanctuary, only a&nbsp;short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With&nbsp;&nbsp;touches of French&nbsp;elegance&nbsp;interlaced&nbsp;throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>Prepare and present pastries, desserts, and bakery items according to recipes and standards.</li><li>Support daily pastry operations and assist in menu development.</li><li>Decorate and plate desserts with precision and creativity.</li><li>Monitor ingredient freshness, portion control, and minimize waste.</li><li>Ensure all food preparation meets hygiene, safety, and sanitation standards (HACCP).</li><li>Collaborate with other kitchen sections and assist in training junior staff.</li><li>Maintain cleanliness and organization of the pastry section.</li></ul><br>Qualifications<br><br><ul><li>Minimum 2-3 years of experience in a professional pastry kitchen (hotel, restaurant, or bakery).</li><li>Solid knowledge of pastry techniques, dessert plating, and chocolate or sugar work.</li><li>Strong attention to detail and commitment to quality.</li><li>Team player with good communication and organizational skills.</li><li>Ability to work efficiently under pressure and in a fast-paced environment.</li></ul> </div>

About Uplift Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 60 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.<br>About Our Client Our client is a global aviation services company that provides luxury services for private aviation.<br>The Guest Experience Officer is responsible for creating a seamless, personalized, and memorable guest journey from arrival to departure. The role serves as the primary point of contact for guests, ensuring exceptional service standards, proactive problem resolution, and close coordination with operational departments.<br>Qualifications:Education Diploma or Bachelor's degree in:Hospitality Management, Hotel Administration, Tourism Management, Business Administration, Customer Experience Management., Communications Professional certifications are advantageous:Forbes Travel Guide – Luxury Hospitality Standards, Customer Service Excellence Certification, IATA Customer Service (for airport environments), First Aid/CPR<br>Experience Minimum:2–4 years in guest-facing hospitality or customer service roles Experience in one or more of:Airport VIP lounges, Executive terminals, Private aviation (FBO),Luxury restaurants, Fine dining, Cruise terminals, Premium retailor lifestyle hospitality Preferred:Experience serving VIPs,diplomats, executives, or high-net-worth individuals Experience handling guestcomplaints and service recovery Experience working in multicultural environments

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Client Solutions Manager to support TikTok’s Tourism book of business. In this role, you will partner with tourism boards, destination marketers, attractions, media agencies, and internal teams to develop advertising strategies that inspire travel and deliver measurable business results. The ideal candidate has experience in digital advertising, media performance, or client consulting. They should understand how to translate destination priorities and traveler insights into effective full-funnel strategies, from building awareness and consideration to driving visits, bookings, and other conversion outcomes. Key Responsibilities: - Own strategic relationships with tourism advertisers, agencies, and senior stakeholders. - Develop a deep understanding of each client’s business objectives, priority destinations, source markets, target travelers, and seasonal calendar. - Build account strategies that support destination campaigns, key travel periods, events, attractions, and visitor growth objectives. - Translate client priorities into full-funnel TikTok solutions across awareness, consideration, and performance. - Guide campaign planning and execution, including audience strategy, creative recommendations, optimization, and measurement. - Analyze campaign and market data to identify performance trends, growth opportunities, and clear next steps. - Lead regular business reviews and present recommendations that connect media performance with client outcomes. - Advise clients on TikTok best practices, platform capabilities, creative effectiveness, signals, and measurement solutions. - Partner with Sales, Creative, Product, Measurement, Solutions Engineering, and Operations teams to address client challenges and deliver against account plans. - Identify opportunities to increase product adoption and unlock incremental investment. - Maintain a strong understanding of travel trends, traveler behavior, competitive activity, and developments across the tourism sector. - Represent the needs of tourism clients internally and contribute insights that help strengthen TikTok’s solutions for the category. Minimum Qualifications: - Bachelor’s degree in advertising, marketing, business, or a related field, or equivalent practical experience. - 5+ years of experience in client solutions, account management, digital advertising, media, marketing, consulting, or tourism. - Fluent verbal and written communication skills in English and Arabic due to the nature of the role working with Arabic speaking clients. - Demonstrated experience managing complex client relationships and influencing senior stakeholders. - Solid understanding of digital campaign planning, execution, optimization, and reporting. Preferred Qualifications: - Ability to interpret data and translate findings into practical business recommendations. - Experience working across multiple teams and managing competing priorities in a fast-paced environment. - Excellent presentation, communication, stakeholder management, and problem-solving skills.</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>With the Director of Sales and Marketing, plan sales strategies and implement tactics to achieve the budget.</p></li><li><p>Establish new business and maintain existing business accounts through the preparation and execution of action plans</p></li><li><p>Handle accounts and prospects jointly with the team</p></li><li><p>Conduct familiarizations and site inspections.</p></li><li><p>Maintain a regular sales call pattern according to accounts management.</p></li><li><p>Monitor competitive set and communicate tactical changes to the Director of Sales and Marketing.</p></li><li><p>Entertain prospects and existing key accounts with the view to sustain business and generate further sales.</p></li><li><p>Develop and maintain contact with business generators, meeting and convention planners, visitors and convention bureau travel agents, tour operators, airlines, corporate accounts, government departments and other producers closely allied to the hotel business.</p></li><li><p>Diagnose problems and thoroughly analyze information to guide decision making.</p></li><li><p>Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.</p></li><li><p>Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs. Take action to address these needs in order to exceed their expectations.</p></li><li><p>Create a positive hotel image in every interaction with internal and external customers.</p></li><li><p>Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.</p></li><li><p>Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.</p></li><li><p>Maintain current hotel information to be able to provide information to guests.</p></li><li><p>Actively participate in and conduct organized meetings.</p></li><li><p>Establish action plans and schedules for meeting departmental priorities.</p></li><li><p>Assign responsibilities, allocate resources and coordinate the activities of yourself and others to meet objectives effectively and efficiently.</p></li><li><p>Build consensus for action and negotiate mutually beneficial solutions.</p></li><li><p>Work with Director of Sales and Marketing to ensure a clear view of what is required to achieve results and take action and responsibility to deliver it.&nbsp;</p></li><li><p>Ensure your team deadlines are met and quality standards, tasks and projects are completed as required.</p></li><li><p>Work effectively with customers and colleagues from different viewpoints, cultures and countries.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.</p></li><li><p>Minimum 4–9 years of sales experience in luxury hotels or upscale hospitality, with at least 1–2 years in a Sales Manager role.</p></li><li><p>Proven track record of achieving sales targets and driving revenue growth.</p></li><li><p>Strong knowledge of the UAE hospitality market, with established relationships within the leisure sectors.</p></li><li><p>Excellent negotiation, presentation, networking, and communication skills.</p></li><li><p>Ability to identify new business opportunities while maintaining and growing existing accounts.</p></li></ul><p></p></section>

DUTY MANAGER<br><br>About Us<br><br>Travel is a journey. At Holiday Inn & Staybridge Suites, we help make it a joy.<br><br>Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty.  We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.<br><br>The Holiday Inn & Staybridge Suites Dubai Business Bay is looking for an experienced Duty Manager to join our extraordinary team!<br><br>Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.<br><br>YOUR DAY TO DAY<br><br>As Duty Manager, your main responsibilities will be to work under the general direction of the Front Office Manager, and within the established IHG and local hotel policies and procedures. Interact with guests and members of the community. Also, responsible to co-ordinate and oversee all hotel operations in the absence of the Front Office Manager. Ensure safety and security of guests. Accurate and timely completion of the night audit function during the night hours. Ensuring that every guest is engaged and being taking care of.<br><br>Establish a closed network of communication with other departments directly by having a tour in all guests’ touch points in the hotel. Reports directly and communicates with Front Office Manager on all pertinent matters affecting guest experience and hotel operations.<br><br>What We Need From You<br><br>It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!<br><br>Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including supervisory/executive level experience. Must speak fluent English. Other languages preferred. Organisation and communication skills with strong work ethic and a drive to excel.<br><br>What We Offer<br><br>We'll reward all your hard work with competitive salary and benefits.<br><br>Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.<br><br>Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Title:</b> Sales Officer (5 Openings)</p><p><b>Industry:</b> Document Clearing, Tourism, &amp; Corporate Consultancy</p><p><b>Target Nationalities:</b> Filipino &amp; Indian candidates (Well-groomed with a strong market grip)</p><p><b>Location:</b> Dubai al Bakhit center near al Kabyyal</p><p><b>Salary Range:</b> 3,000 to 4,500 (Depending on experience) + Lucrative Commission Structure</p><p><b>Employment Type:</b> Full-Time</p><p>Job Overview</p><p>We are expanding our dynamic sales team and urgently looking for <b>5 driven, well-groomed, and market-savvy Sales Officers</b>. If you have a strong background in <b>visa processing, client handling, tourism packages, and company formation/corporate consultancy</b>, we want you on our team! </p><p>As a Sales Officer, you will act as the face of our company, driving business growth, managing client accounts, and converting leads into long-term corporate and retail partnerships.</p><p>Key Responsibilities</p><ul><li><b>Client Handling &amp; Consultation:</b> Handle walk-in, phone, and online inquiries, providing expert guidance on visa processing, tourist packages, and company formation. </li><li><b>Sales &amp; Target Achievement:</b> Proactively source new clients, pitch corporate document clearing and business setup services, and consistently achieve monthly sales targets. </li><li><b>Market Networking:</b> Utilize your strong market grip and existing network to build relationships with corporate entities, partners, and individual clients.</li><li><b>Documentation &amp; Coordination:</b> Guide clients through end-to-end documentation requirements for visas and business setup, coordinating seamlessly with the back-office processing team. </li><li><b>Relationship Management:</b> Maintain accurate records of client pipelines and ensure exceptional after-sales support to encourage repeat business and referrals. </li></ul><p><br></p><p>What We Offer (Benefits)</p><ul><li><b>Competitive Base Salary:</b> 3,000 to 4,500 ( commensurate with experience and market expertise).</li><li><b>High Earning Potential:</b> Attractive, performance-based commission structures and sales incentives. </li><li><b>Professional Growth:</b> Opportunity to work with a leading corporate consultancy and tourism firm with clear career progression.</li><li><b>Vibrant Culture:</b> Supportive work environment with comprehensive training and perks.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements &amp; Candidate Profile</p><ul><li><b>Nationality:</b> Open to Filipino and Indian nationals with a strong, confident professional presence.</li><li><b>Experience:</b> Minimum <b>1 to 3 years of proven sales experience</b> specifically within <b>Document Clearing, Travel &amp; Tourism, Business Setup/Company Formation, or Immigration/Visa Services</b>.</li><li><b>Appearance &amp; Communication:</b> Exceptionally well-groomed with stellar command over English (additional language skills are a plus). Outstanding negotiation, presentation, and closing skills. </li><li><b>Market Knowledge:</b> In-depth understanding of visa regulations, documentation workflows, and local business setup procedures. </li><li><b>Visa Status:</b> Preference given to candidates who are dynamic, target-driven, and ready to join immediately.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you see yourself as the Cluster Commercial Director of InterContinental Hotels Group® Dubai Festival City? </p><br><p>As the world’s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.</p><br><p>The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. </p><br><p><strong>A little taste of your day-to-day:</strong></p><br><ul><li>Develop annual and 3-year Sales and Marketing Plans.</li><li>Produce and drive SMART Action Plans related to the Revenue Plan to ensure Revenue Plan objectives are achieved.</li><li>Drive execution of 1 to 3-year strategic Sales &amp; Marketing Plan which talks to the IHG winning metrics, hotel or destination, review performance, successes, analyse failures and adjust approach.</li><li>Support the execution of the brand hearted agenda, improve guest experience at the hotel level and build brand health to include positioning workshops, develop a greater understanding of the target and core customer for hotels/hotel residences/gold club.</li><li>Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.</li><li>Create and implement special programs to achieve greater profitability through:<ul><li><p>Increasing average rate.</p><br></li><li><p>Increasing overall occupancy.</p><br></li><li><p>Increasing business volume during off-peak periods.</p><br></li><li><p>Increasing local Food &amp; Beverage and Banquet Sales.</p><br></li><li>Enhance the image of the hotel in the local community.</li></ul></li><li>Participate as an active member of the community through associations, memberships and other trade organizations.</li><li>Review regularly activity reports of Sales and Marketing personnel to ensure targets and Sales objectives are being met.</li><li>Review regularly internal promotion pieces for visual effect and ensure they conform with brand standards.</li><li>Organize and promote, in cooperation with the Food &amp; Beverage Department special projects to stimulate Food &amp; beverage sales within the community, including, but limited to, tournaments, balls, parties, gastronomic festivities, etc.</li><li>Interact with individuals outside the hotel, including, but not limited to clients, Convention Bureaus, local Hotel Associations, Government Tourist offices, Airlines, Travel Agents, Tour Operators, competitors and other members of the local community.</li><li>Investigate potential markets by: Reviewing government statistics on visitors to the city/resort destination/country, analyzing competition's sales/promotion efforts, studying various reference, internal customer data and industry publications for sales leads, reviewing government statistics on visitors to the city/resort destination/country, analyzing competition's sales/promotion efforts.</li><li>Procure new and repeat business for the hotel by maintaining contact with Airlines, Travel Agencies, Commercial Houses, Private Clubs and Professional Associations within the community and neighbouring markets.</li><li>Review regularly the Public Relations activities to ensure high awareness of the hotel in the local and national media.</li><li>Manage the development of new products and services.</li><li>Oversee the development of new marketing strategies.</li><li>Conduct market research.</li><li>Plan and lead / participate in targeted sales missions.</li><li>Embed IHG Way of Sales and Marketing into team and ensure Sales team members are using Sales Standard Operating Procedures effectively.</li><li>Maintain good communication with Regional Sales and Marketing personnel and implement corporate initiatives.</li></ul><p><strong>What we need from you:</strong></p><br><ul><li>Bachelor’s degree or equivalent International degree in Marketing, Business or Commerce.</li><li>Minimum 2/3 years of relevant experience in a Leading Commercial Director role within a luxury hospitality environment.</li><li>Strong operational understanding across Sales, Marketing, Revenue and Reservations and supporting departments.</li><li>Experience with multi-brands.</li><li>Must speak fluent English. Multiple languages preferred.</li></ul><p><strong>What you can expect from us:</strong></p><br><p>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.</p><br><p>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p><br><p>So, join us, and you’ll become part of our ever-growing global family.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> This role is responsible for developing and managing business from the CIS region to maximize room, group, and related revenue opportunities. The role focuses on building strong relationships with key partners, identifying new business opportunities, and achieving sales targets while maintaining the property’s luxury positioning and brand standards.<br><strong><u>Main Duties:</u></strong><br><ul><li>Develop and implement strategic sales activities for the CIS market to achieve assigned room, group, and revenue targets.</li><li>Manage and strengthen relationships with key tour operators, travel agencies, corporate clients, luxury travel advisors, and other partners across the region.</li><li>Identify, qualify, and secure new business opportunities through proactive sales calls, appointments, market research, and networking activities.</li><li>Maintain an effective portfolio of existing accounts while developing new accounts with strong revenue potential for the property.</li><li>Negotiate rates, contracts, packages, and commercial terms based on market conditions, business potential, and sound commercial judgement.</li><li>Prepare and execute account development plans to increase production, market share, and long-term business from key partners.</li><li>Conduct regular sales trips, client meetings, presentations, product trainings, and networking activities within assigned markets.</li><li>Represent the property at international trade shows, roadshows, exhibitions, workshops, and other relevant sales events.</li><li>Organize and host familiarization trips, site inspections, partner visits, and property presentations to showcase facilities and experiences.</li><li>Monitor booking patterns, account production, market performance, and competitor activity to identify opportunities and recommend appropriate actions.</li><li>Maintain a strong understanding of CIS travel trends, customer preferences, seasonality, air connectivity, and destination developments.</li><li>Work closely with Revenue Management to review market demand, pricing opportunities, account performance, and business displacement considerations.</li><li>Collaborate with Reservations, Events, Marketing, Front Office, and other departments to ensure accurate communication and seamless handling of key clients and guests.</li><li>Maintain accurate account profiles, sales activities, contracts, production reports, and business opportunities within the relevant CRM and sales systems.</li><li>Prepare regular sales reports, forecasts, and market updates while ensuring all secured business aligns with commercial objectives, brand standards, and the property’s luxury positioning.</li></ul><br><br><b>Qualifications:</b><br><ul><li>Bachelor’s degree or diploma in Hospitality Management, Sales, Marketing, Business Administration, or a related discipline.</li><li>Minimum 3–4 years of relevant hospitality sales experience, including exposure to the CIS market, preferably within a luxury hotel or resort.</li><li>Established relationships with CIS tour operators, travel agencies, luxury travel advisors, corporate accounts, and other relevant business partners.</li><li>Fluency in Russian and English is required; proficiency in additional CIS-region languages would be an advantage.</li><li>Strong commercial, negotiation, presentation, and relationship-management skills, with the ability to achieve revenue targets and develop new markets.</li><li>Willingness to travel frequently, with proficiency in Microsoft Office, CRM platforms, and hotel sales systems such as Opera or Envision considered an advantage.</li></ul><br> </div>