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Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>Deel IT manages the full device lifecycle for Deel's global workforce: procurement, shipping, device support, and returns across 100+ countries and a network of 50+ couriers and suppliers. It's a high-stakes internal operation where SLAs are real, complexity is everywhere, and the cost of failure is visible across the whole company.<br><br>We have two core platforms in place that handle real, global complexity across all 100+ countries: an internal admin platform and a supplier platform that manages our network of 50+ couriers and vendors. These platforms touch warehouse operations, logistics, procurement, and manage the full marketplace coordination. They work. They handle scale.<br><br>The next phase is twofold. First, we automate the manual workflows that still exist on top of and around these platforms. We digitize and AI-ify our current processes so humans aren't doing work that could be automated. Second, we expand what suppliers can do through the platform itself, so they can take on more complexity and we can offload more work to them. Right now they want to do more but don't have the platform structure to make it happen. That's the opportunity.<br><br>We're hiring a Staff PM to own the Operations product surface and drive that automation and expansion agenda.<br><br>The scope is large. The engineering capacity is there (growing from 8 to 18). The operational complexity is real. What's needed is someone who can look at the sprawling landscape (logistics, device lifecycle, IT support, supplier networks, SLAs, platforms, data) and come back with an opinionated roadmap about what automation moves the needle most, how to unlock supplier capacity, what ships next, and why.<br><br>You won't be handed a pre-defined backlog to execute. You won't get heavy direction on what to build. You'll operate with real autonomy. You'll dig into data, talk to ops teams and suppliers, validate assumptions, think in systems, and come back with a clear point of view. Then you'll drive it.<br><br>This is a high-ownership role in a high-pace environment. It's also one of the highest-leverage roles in Deel IT: what you ship directly unblocks dozens of people and saves the company real money.<br><br>What you'll do<br><br>Own the Operations product surface with real autonomy.<br><br>You Won't Get a Roadmap Handed To You. You'll Have Access To Smart, Generous People (engineering, Operations, Finance, Suppliers) Who Can Answer Your Questions And Give You Context. But They Won't Give You The Map. You'll Need To Dig, Synthesise, Validate, And Come Back With a Clear Point Of View. Here's What That Looks Like In Practice<br><br>Diagnose and prioritise relentlessly. You'll pull data from multiple sources: the engineering backlog, logistics performance, IT support ticket patterns, supplier feedback, financial impact. You'll synthesise it into a ruthless roadmap: what moves the needle, what can ship fast, what's worth the engineering effort, and what's not. You'll own this roadmap and defend it when people push back. You'll iterate it based on what you learn. Drive automation that removes humans from the loop. Your north star is shipping features that automate manual workflows and reduce human-in-the-loop steps across operations and supplier networks. Examples include shipping label generation (end-to-end), real-time tracking aggregation, device condition documentation, IT support ticket routing and resolution, and supplier onboarding workflows. You'll scope each one, ship it, measure it, and move to the next. Own the metrics that matter. Define what good looks like across on-time device delivery rate, IT support ticket response time, revenue per operations headcount, and revenue per engineering headcount. You'll build dashboards and early-warning systems that surface SLA risk before it becomes a crisis. You'll track them live and close the gaps relentlessly. Translate complexity into clean, well-scoped work. You'll sit between four worlds: frontline operations (messy, data-rich, constraint-heavy); engineering (clear-headed, velocity-focused); suppliers (incentive-aligned but distributed); and finance (outcome-focused). You'll take the complexity and translate it into clean, well-scoped work that engineering can execute fast. You'll maintain a tight feedback loop so you learn quickly when you're wrong. Use AI actively in your day-to-day. Not as a nice-to-have. As your default. Research, synthesis, data analysis, decision documents, spotting patterns in unstructured feedback. You'll be fluent in prompt engineering and you'll show it, not just talk about it.<br><br>What we're looking for<br><br>Essential<br><br>6+ years of product management experience, with at least 1 year at Staff PM level or equivalent senior IC role. You've owned a significant problem space end-to-end. You've shipped under pressure. You've made calls with incomplete information and learned from them. Builder mindset, not project manager. (This is non-negotiable.) You take a messy, loosely-defined problem space and solve it. You're comfortable without a roadmap. You ask "why?" and "what are we really trying to achieve?" and you come back with a crisp point of view. You thrive on autonomy. You don't need to be told what to do. You dig to understand what matters. You're impatient with ambiguity and you have a bias toward clarity. Fast-iterative mentality. You've operated in fast-scaling environments where you've seen the cost of slow decisions and the leverage of fast feedback loops. You ship, measure, learn, adjust. You're comfortable with 80% certainty and a strong conviction. You iterate based on data, not consensus. Systems thinker. You see how teams, tools, and processes connect. You find leverage points others miss. You think about unintended consequences. You optimise for the whole system, not the piece in front of you. When you're looking at a logistics problem, you see how it connects to IT support, supplier incentives, and engineering velocity. Execution-led and detail-oriented. You're close to the work. You move fast without losing quality. You drive delivery. You're comfortable holding detail and you're impatient with fluff. You communicate with clarity and conciseness: you get to the point fast. Data fluent and self-sufficient. You're comfortable with SQL, data platforms, and spreadsheets. You pull your own analysis. You don't wait for someone else to tell you what the data says. You build your own views. Numbers don't faze you. Active AI user. You use AI tools in your day-to-day work: research, synthesis, writing, analysis, decision-making. You can show concrete examples of how you use it, not just describe it conceptually. You're curious about new tools and you experiment with them.<br><br>Nice-to-have<br><br>Experience with supplier networks or platform product work where the "customer" is internal or distributed (not a consumer-facing product). Experience scaling a product or business through hypergrowth. You've felt scaling pain. You've had to rethink architectures, processes, and teams as you've grown.<br><br>About Deel IT Culture — What This Role Demands<br><br>This is a high-ownership, high-autonomy role in a team that moves at pace. Before you apply, make sure you recognise yourself in this:<br><br>You self-direct and own your vertical like a founder. There's no roadmap handed to you. You dig, validate, think, and decide. You come back with a clear point of view. You're the CEO of your area. You move fast with conviction. You're comfortable making calls with incomplete information. You iterate based on data, not consensus. You're impatient with process. You bias toward action. You think in systems and you're comfortable with trade-offs. You manage across logistics, device lifecycle, IT support, and supplier networks. You see how decisions in one area ripple into others. You make trade-offs explicitly and you can defend them. You're intellectually rigorous and you invite challenge. You back your decisions with data, not gut feel. You're impatient with hand-waving. You challenge assumptions (yours and others') and you're comfortable being challenged back. You change your mind when the evidence warrants it. You communicate with clarity and you're impatient with ambiguity. You get to the point fast. You distil complex problems into clear language. Long-windedness bothers you. You're comfortable operating with sparse direction. You won't have a manager who tells you what to do every day. You won't get hand-held. You will have access to smart people who can answer questions and give you context. You'll use that to self-direct.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

Job Posting Location: Damascus, Syria<br>Position Objective:Responsible for planning, managing, and controlling the acceptance and handover process for the data centre and technical buildings project, ensuring that all completed works and systems are inspected, tested, and verified against the contractual, design, and performance requirements before acceptance, and that the facility is handed over with complete documentation, closed punch lists, and a fully prepared operations team. The Acceptance Handover Manager acts as the focal point between construction, testing and commissioning, and operations, and reports progress, readiness, and risks to the Sr. Project Manager.<br>Job Description & Responsibilities:Develop and manage the project acceptance and handover plan, defining the stages, acceptance criteria, responsibilities, and documentation requirements for each system and facility area. Review contractor testing and commissioning plans, method statements, and Inspection and Test Plans (ITPs) to ensure alignment with the acceptance criteria and contractual requirements. Coordinate and witness factory acceptance tests (FAT), site acceptance tests (SAT), and integrated systems tests (IST) for critical infrastructure, including power, cooling, fire detection and suppression, and ELV/BMS systems. Verify that completed works comply with the approved drawings, specifications, and contract requirements prior to initiating the acceptance process. Manage the snagging and punch-list process, including inspections, categorisation and assignment of items, progress tracking, and verification of close-out. Control the compilation and review of acceptance and handover documentation, including test records, calibration certificates, warranties, As-Built drawings, O&M manuals, spare parts lists, and training records. Chair and attend acceptance and handover meetings with contractors, consultants, the client, and operations teams, and track agreed actions through to closure. Plan and coordinate partial and phased handovers, and manage the interfaces between construction, testing and commissioning, and operations activities. Ensure that training of the client's operations and maintenance staff is planned, delivered, and documented as part of the handover requirements. Prepare and issue acceptance certificates, handover packs, and close-out reports for client review and sign-off. Maintain the acceptance and handover register and report readiness, risks, and outstanding items to the Sr. Project Manager.<br>Qualifications & Experience:Bachelor’s degree in electrical or mechanical engineering, or a related discipline. Minimum of ten (10) years of experience in construction, testing and commissioning, or handover of major projects, including at least five (5) years in acceptance or handover management for data centres, mission-critical facilities or mega infrastructure projects. Sound knowledge of data centre critical systems and their testing and acceptance requirements, including MV/LV power distribution, UPS and generator systems, precision cooling, fire detection and suppression, and ELV/BMS systems. Practical experience with staged commissioning and integrated systems testing for mission-critical facilities. Strong command of QA/QC documentation, handover procedures, and defects liability period management. Recognised commissioning or project management certification (e.g., CxA, PMP) is an advantage. Fluency in Arabic, with strong English communication and stakeholder management skills

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!</p><br><br><p>The Business Systems Manager will manage the business operations process design, impact and implementation for all IT systems pertinent to the department/assigned work stream, working closely with Emirates IT. Serve as senior subject matter expert for assigned functional domain. Manage the IT investment of the department from a business perspective to maximise performance efficiency, return on investment, process analysis and automation translating into tangible productivity increases, cost savings, information system enhancements, user training, business help desk support and active promotion of the departmental systems/PSS among the user community, in synch with the business growth, distribution and operational strategy. Pro-actively participate in achieving the IT and business strategic objectives of the department, by sourcing, validating and providing required information to develop system enhancement proposals and manage business testing, implementation, user requirements and operation thereafter. In all this the job holder has to closely work with Emirates/IT, and external vendors.</p><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Pro-actively lead/seek, validate, document and manage the analysis and requirements of the current and future business technology/functional needs. Interact with business and support unit managers and users across the company, trade and supplier partners, customers and information users to ensure that functionality is maximised and enhancements consistent with business and user requirements and the department’s future direction and strategy. Manage the user requirements, user testing and business rollout of new features.</li><li>Pro-actively monitor systems/functional performance to meet commercial demands Effectively identify, communicate, coordinate and drive solutions to any system instabilities, with the relevant managers/staff/vendors, within pre-agreed SLA’s and keep all relevant business managers and operationally dependant areas updated on a real time basis.</li><li>Organise and manage user testing schedules in a timely manner to ensure that delivered modules, patches or enhancements are tested in a qualitative manner, for implementation across the user community. Organise, coordinate and involve a broad spectrum of users (including outstations) to ensure that testing is thorough and all bugs detected and addressed, prior to roll-out and within business timeframes.</li><li>Manage the development and effective implementation of system usage procedures and ensure that user manuals and on-line help are published and available to all users, so that systems are used uniformly and efficient. Document and ensure all interfaces are tested, implemented and monitored to ensure systems are fully functional. Work closely with Training Manager to provide input on required training materials and e-learning.</li><li>Manage and provide systems help desk, which provides effective user assistance, diagnosis, reporting, escalation, solutions and closure of user problems and incidents. Ensure all systems and process related issues or enhancement requests are investigated, validated, recorded, tracked and managed effectively.</li><li>Participate/Lead, document/review, analyse and evaluate business requirement documents to ensure that they accurately reflect all business needs, pro-actively interact with user process owners and connected user departments or work areas, to review the same and co-ordinate with IT to address deviations. Also responsible to review and validate all user IT requirements documents for the department within business timelines. Scope creep must be managed and addressed to ensure project, bug fixes, patches or enhancement deliverables are not compromised.</li><li>Organise resources to address system operational issues and provide constant support and assistance for all users of the systems, internally and externally. Pro-actively propose, obtain approval and manage enhancements to the systems to meet evolving business processes and strategic distribution requirements.</li><li>Organise and conduct user forums and act as a medium to obtain, evaluate, validate and submit modification proposals, with cost/revenue and efficiency benefits.</li></ul><br><p><strong>SPECIFIC JOB ACCOUNTABILITIES:<br>Emirates Reservation System (ResConnect)</strong></p><br><br><ul><li>Analyse the products, competitors and industry changes to determine the most appropriate product feature sets. Recommend and co-ordinate where necessary competitive analysis, customer needs analysis and market research.</li><li>Be directly involved in the product design throughout the project lifecycle through to deployment and ongoing management. Lead the document development requirements with user flows and storyboards. Review and provide feedback for user acceptance.</li><li>Envisage, adapt and evolve the business processes for alignment and ensure impacted interface systems are aligned and tested.</li></ul>Qualification<p><strong>In order to be successful in this role, you must meet the below requirements:</strong></p><br><br><ul><li>8+ years in Commercial/Sales of experience relevant to the role.</li><li>Degree or Honours (12+3 or equivalent).</li><li>Experience of Airline reservation systems</li><li>Airline operations knowledge</li><li>Online retail knowledge (Airline Domain)</li><li>Retail stores knowledge (Airline Domain)</li><li>Loyalty platform experience (Airline Domain)</li><li>Knowledge of Payment gateways including PCI compliance (desirable)</li><li>Experience with Modern Airline Retailing implementation (desirable)</li></ul><p>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!</p><br><br>Salary &amp; benefits<p><span>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</span></p><br><br><br> </div>