وظائف إدارة علاقات العملاء

- جذب عملاء التمويل العقاري من ذوي الملاءة المالية العالية للبنك.<br><br>- تجاوز أهداف مؤشرات الأداء الرئيسية الشهرية باستمرار وتحقيق أهداف المبيعات الشهرية خلال السنة المالية.<br><br>- قيادة مبادرات تطوير أعمال التمويل العقاري ضمن القطاعات المستهدفة، وشركاء العقارات، ووسطاء الرهن العقاري المعتمدين، وفي المشاريع السكنية والتجارية.<br>- الالتزام بجميع سياسات أعرف عميلك (KYC) ومكافحة غسل الأموال (AML) التي يحددها البنك من وقت لآخر.<br>- يجب أن يكون حاصلاً على الاعتماد الكامل لبيع منتجات الرهن العقاري والحلول الإسلامية.<br><br>- تسجيل جميع أنشطة المبيعات في تقارير المبيعات اليومية وتحديث نظام إدارة علاقات العملاء (CRM) للعملاء المحتملين وجهات الاتصال.<br><br>- المشاركة في جميع أنشطة الفريق مثل الاجتماعات الصباحية، والتدريب والتوجيه، وإكمال دورات الامتثال والاحتيال الإلزامية، واحتفالات المكافآت.<br>- متابعة معلومات السوق بما في ذلك الاحتياجات الداخلية وأنشطة المنافسين.<br>- الحفاظ على المعرفة المهنية والتقنية والمنتجات من خلال حضور مختلف التدريبات وورش عمل المبيعات وفقاً لتوجيهات الإدارة.<br>ضمان الالتزام بمتطلبات الرقابة الخاصة بالأعمال بما يتماشى مع سياسات البنك لضمان نمو عالي الجودة في الأعمال.

العمل في لوكتون (Lockton): نحن في لوكتون شغوفون بمساعدة موظفينا على تحقيق أقصى إمكاناتهم. يتميز فريقنا بالفضول، والتوجه نحو العمل، والسعي الدائم لتحسين أنفسنا ومن حولنا. نحن نستمع بإنصات لضمان الفهم، ونحل المشكلات من خلال تطوير حلول مبتكرة. إذا كنت ترى نفسك قادراً على تقديم خدمة ممتازة للعملاء، ورد الجميل لمجتمعاتنا، وأن تكون جزءاً من ثقافتنا المهتمة، فأنت تنتمي إلينا.<br>الغرض من الدور: يعد مدير رفاهية الشركات دوراً رئيسياً ضمن قسم الرفاهية لدينا، ويمثل الخطوة التالية في التطور الوظيفي من "مساعد الرفاهية". يتضمن هذا المنصب التطوير الاستراتيجي، والتنفيذ، وإدارة برامج رفاهية شاملة لعملاء الشركات. سيقود مدير رفاهية الشركات ارتباطات العملاء، ويدعم نمو الأعمال، ويضمن تقديم حلول رفاهية مؤثرة في دبي وأبو ظبي.<br>مسؤولياتك:<br>إدارة برنامج رفاهية العملاء: تصميم وتقديم برامج رفاهية مؤسسية مصممة خصيصاً بناءً على احتياجات العميل، وضمان توافقها مع أهداف المؤسسة واتجاهات الصناعة. تقديم استشارات متخصصة حول مبادرات رفاهية الموظفين، بما في ذلك الصحة النفسية، والرفاهية البدنية، والتغذية، والصحة العامة. العمل كنقطة اتصال أولى للعملاء، والحفاظ على علاقات قوية، ومعالجة مخاوف العملاء، وضمان رضاهم عن البرنامج واستمراريتهم.<br>التطوير الاستراتيجي والابتكار: دعم تطور عروض الرفاهية من خلال المساهمة في تصميم وتنفيذ حلول مبتكرة تعالج المخاطر والاتجاهات الصحية الناشئة. التعاون مع الفرق الداخلية لتحديد فرص عمل جديدة وتوسيع عروض الخدمات، مما يعزز النمو في قسم الرفاهية لدينا.<br>التميز التشغيلي والامتثال: ضمان التنفيذ السلس لبرامج رفاهية العملاء، وضمان تقديم عروض تنافسية وذات قيمة للعملاء. ضمان الامتثال لجميع المتطلبات القانونية والتنظيمية ذات الصلة والالتزام بالسياسات والإجراءات الداخلية.<br>تواصل العملاء وإعداد التقارير: توفير تواصل واضح وموجز واستباقي مع العملاء. إعداد وتقديم تقارير البرامج، وتحليل البيانات لإثبات نجاح البرنامج ومجالات التحسين، مما يضمن رؤية العملاء للقيمة التي يقدمها شراكتهم معنا.<br>التعاون القيادي للفريق: العمل بشكل وثيق مع فريق حلول الأفراد والأقسام الأخرى لضمان تقديم خدمة متماسكة عبر جميع جوانب رفاهية الشركات. توجيه وإرشاد أعضاء الفريق المبتدئين، وخاصة مساعدي الرفاهية، ودعم تطورهم وضمان عمل الفريق بتميز.<br>المؤهلات المطلوبة: اهتمام كبير بمجال الرفاهية بشكل عام، سواء كهواية أو من خلال الدور الذي تشغله حالياً. خبرة في تنظيم وترتيب الفعاليات. فهم شامل لمعايير وإجراءات لوكتون والالتزام بها. القدرة على بناء والحفاظ على علاقات عمل جيدة مع العملاء وشركات التأمين والزملاء. القدرة على إدارة الوقت وتحديد الأولويات وضمان الالتزام بالمواعيد النهائية دون المساس بالجودة. حماية سرية المعلومات التي يتم الحصول عليها أثناء أداء واجبات الوظيفة. القدرة على العمل بفعالية ضمن فريق والتعاون مع الأقسام المتعددة الوظائف. مهارات حاسوبية متقنة خاصة في برامج مايكروسوفت (Word، Excel، Outlook) والتطبيقات المشابهة. مهارات تواصل ممتازة، كتابياً وشفهياً. إظهار قدرة قوية على التكيف والسعي بنشاط لاغتنام فرص النمو والتطوير المهني.<br>حول لوكتون: لوكتون هي أكبر شركة وساطة تأمين مستقلة مملوكة للقطاع الخاص في العالم. منذ عام 1966، سمح لنا استقلالنا بخدمة عملائنا، والعناية بموظفينا، ورد الجميل لمجتمعاتنا. وبناءً على ذلك، فإن أكثر من 15,000 من زملائنا الذين يمارسون أعمالهم في أكثر من 150 دولة يتم تمكينهم للقيام بما هو صواب كل يوم.<br>في لوكتون، نحن نؤمن بقوة جميع الأفراد. أنت تنتمي إلى لوكتون.

سيساعد مساعد مدير علاقات العملاء في الحفاظ على علاقات العملاء الحاليين والمحتملين وتنميتها من خلال تقديم خدمات مخصصة وموحدة، بالإضافة إلى إدارة جودة الخدمة والعمليات بشكل عام عبر المحفظة المخصصة.<br><br>مساعدة فريق إدارة العلاقات/فريق مسؤولي تطوير الأعمال في تحقيق الأهداف المالية المتعلقة بالعملاء الجدد، والحدود الائتمانية، ونسب الاستخدام، وتحصيل الرسوم مقابل الخطوط الائتمانية المضمونة بالكامل، ومراقبة المحفظة (مثل شروط التحويل مثل معدل دوران الحساب/نقاط البيع)، والوفاء في الوقت المناسب بالتعهدات المذكورة في عملية الموافقة الائتمانية.

Role Description We are seeking a strategic and data-driven CRM Manager to lead customer relationship management initiatives and strengthen customer engagement, retention, and lifetime value. The role involves developing and executing CRM strategies, managing customer segmentation, designing targeted campaigns, optimizing customer journeys, and analyzing behavioral and performance data. The CRM Manager will collaborate with marketing, sales, product, and commercial teams to deliver personalized customer experiences and drive measurable business results. The role requires strong analytical thinking, commercial awareness, creativity, and a customer-centric mindset. Qualifications Bachelor’s degree in Marketing, Business, Communications, Data Analytics, or a related discipline. Strong understanding of CRM strategy, customer lifecycle management, segmentation, retention, and engagement. Proficiency in CRM platforms, marketing automation tools, customer databases, and analytics systems. Strong analytical and problem-solving skills with the ability to interpret customer and campaign data. Knowledge of email marketing, personalization, customer journeys, and performance optimization. Excellent communication and stakeholder management skills. Strong attention to detail, organizational skills, and ability to manage multiple initiatives. Creative, commercially minded, and customer-focused approach to developing effective CRM strategies. Ability to work collaboratively across functions and make data-driven decisions.

Job Description – CRM Executive (Real Estate Industry Only)<br>Position: CRM Executive – Real Estate<br>Position Overview We are seeking a detail-oriented and tech-savvy CRM Executive with strong knowledge of Salesforce CRM and hands-on experience in real estate operations, including SPA processing, Oqood registration and RERA documentation. The ideal candidate will be responsible for managing and optimizing the company’s CRM system, ensuring data accuracy, supporting sales and marketing teams and improving the overall customer experience through effective CRM utilization and analytics. CRM Management (Salesforce):Manage and maintain the Salesforce CRM platform to ensure smooth and efficient operations. Regularly update and validate customer, lead and opportunity data to maintain data integrity. Customize dashboards, reports, workflows and automations to support business objectives. Assist in implementing new CRM features, integrations and enhancements. Salesforce Administration:Manage Salesforce modules including Sales Cloud, Service Cloud and Marketing Cloud. Create and maintain custom fields, objects and validation rules in Salesforce. Develop automated workflows, triggers and dashboards for sales tracking. Coordinate with the IT team to ensure seamless system integration with other real estate platforms. Provide user support and training to internal teams on Salesforce functionalities. Real Estate Documentation & Coordination (SPA, Oqood, RERA):Manage Sales and Purchase Agreement (SPA) entries, documentation and updates within CRM. Coordinate with Oqood and RERA teams for property registration, compliance and documentation. Ensure all client and project details are accurately reflected in the CRM and linked to relevant property records. Track unit handovers, payments and registration milestones.<br>Customer Relationship & Support:Manage communication with existing and potential clients through the CRM system. Ensure timely follow-ups on leads, inquiries and post-sales service requests. Collaborate with the sales team to ensure customer satisfaction and resolve issues promptly.<br>Data Analysis & Reporting:Generate and analyze CRM reports to monitor KPIs such as lead conversion, sales performance and client retention. Provide management with actionable insights to improve processes and customer engagement. Identify patterns and trends from CRM data to support marketing and sales strategies.<br>Sales & Marketing Coordination:Support the sales and marketing teams in executing campaigns, promotions, and lead management through CRM. Ensure seamless lead flow from marketing initiatives to the sales pipeline. Monitor and report campaign effectiveness using CRM analytics.<br><br>Process Optimization & Compliance:Identify opportunities to streamline CRM processes for improved efficiency. Ensure compliance with data protection laws, RERA guidelines and company policies. Maintain confidentiality and security of all client and company information.<br><br>REQUIREMENTS AND SKILLS:<br>Proven experience as a CRM Executive, Salesforce Administrator or CRM Coordinator within the Real Estate industry.<br>Hands-on experience with Salesforce CRM (Sales Cloud, Service Cloud or Marketing Cloud preferred).<br>Strong understanding of CRM workflows, lead management, and customer lifecycle in real estate.<br>Familiarity with SPA, Oqood, and RERA processes is mandatory.<br>Excellent data analysis and reporting skills.<br>Proficient in Microsoft Office (Excel, Power Point, Word).<br>Strong communication, organizational, and problem-solving skills.<br>Bachelor’s degree in Business, Information Technology, Marketing, or a related field.<br>Salesforce Certification (Administrator / Associate) is an added advantage.

CRM Assistant - (European Speakers Preferred)<br>Location: Dubai, UAEEmployment Type: Full-Time<br>Company Description:Laforet Real Estate stands as a premier luxury real estate brokerage headquartered in Dubai. We empower investors and homeowners with bespoke property solutions. Whether acquiring, selling, or managing assets, our expert team ensures every transaction is seamless, strategic, and rewarding.<br>Job Summary We are looking for an experienced CRM Administrator to manage and optimize our CRM system for our real estate operations. The ideal candidate must have previous experience as a CRM Administrator in a UAE real estate company, with strong knowledge of CRM management, lead distribution, data integrity, and reporting.<br>Key Responsibilities Manage and maintain the company's CRM system. Create and manage user accounts, permissions, and system settings. Ensure accurate lead allocation and monitor lead distribution. Maintain data quality by reviewing, updating, and cleansing CRM records. Generate daily, weekly, and monthly sales and performance reports. Support the Sales and Management teams with CRM-related requests. Upload and manage property listings, projects, and developer information. Coordinate with CRM providers to resolve system issues and implement improvements. Train new employees on CRM usage and best practices. Ensure compliance with company CRM processes and data management standards.<br>Requirements Minimum 2–3 years of experience as a CRM Administrator in a UAE real estate company (mandatory). Strong knowledge of CRM systems used in the Dubai real estate industry. Proficiency in Microsoft Excel and reporting tools. Excellent organizational and analytical skills. Strong attention to detail and ability to manage multiple tasks. Excellent English communication skills (additional European languages are an advantage).

CRM Manager Role Description We are seeking a strategic and customer-focused CRM Manager to oversee customer relationship management initiatives and strengthen engagement across the customer lifecycle. The role involves developing CRM strategies, optimizing customer journeys, managing customer data, and coordinating campaigns designed to improve retention, satisfaction, and business performance. Key responsibilities include maintaining CRM processes and data quality, analyzing customer behavior and engagement trends, developing targeted communication strategies, monitoring campaign performance, and collaborating with marketing, sales, and customer service teams. The successful candidate will use customer insights and data-driven analysis to identify opportunities, improve engagement, and support long-term relationship development. Strong analytical thinking, project coordination, communication, and attention to detail are essential. Qualifications• Strong understanding of CRM principles and customer lifecycle management• Excellent analytical and data interpretation skills• Strong communication and stakeholder management abilities• Ability to develop structured customer engagement strategies• Familiarity with CRM platforms, customer databases, and reporting tools• Strong organizational and project management skills• Ability to interpret customer behavior and performance metrics• Detail-oriented approach to data quality and process management• Strong problem-solving and decision-making abilities• Ability to collaborate effectively across multiple teams• Professional, proactive, and commercially focused mindset

CRM Assistant - (European Speakers Preferred)<br>Location: Dubai, UAEEmployment Type: Full-Time<br>Company Description:Laforet Real Estate stands as a premier luxury real estate brokerage headquartered in Dubai. We empower investors and homeowners with bespoke property solutions. Whether acquiring, selling, or managing assets, our expert team ensures every transaction is seamless, strategic, and rewarding.<br>Job Summary We are looking for an experienced CRM Administrator to manage and optimize our CRM system for our real estate operations. The ideal candidate must have previous experience as a CRM Administrator in a UAE real estate company, with strong knowledge of CRM management, lead distribution, data integrity, and reporting.<br>Key Responsibilities Manage and maintain the company's CRM system. Create and manage user accounts, permissions, and system settings. Ensure accurate lead allocation and monitor lead distribution. Maintain data quality by reviewing, updating, and cleansing CRM records. Generate daily, weekly, and monthly sales and performance reports. Support the Sales and Management teams with CRM-related requests. Upload and manage property listings, projects, and developer information. Coordinate with CRM providers to resolve system issues and implement improvements. Train new employees on CRM usage and best practices. Ensure compliance with company CRM processes and data management standards.<br>Requirements Minimum 2–3 years of experience as a CRM Administrator in a UAE real estate company (mandatory). Strong knowledge of CRM systems used in the Dubai real estate industry. Proficiency in Microsoft Excel and reporting tools. Excellent organizational and analytical skills. Strong attention to detail and ability to manage multiple tasks. Excellent English communication skills (additional European languages are an advantage).

As a CRM Manager, you will lead the development and execution of customer relationship management strategies that strengthen customer engagement, improve retention, and support long-term business growth. The role involves managing customer data, optimizing CRM processes, and leveraging insights to enhance the customer journey across multiple touchpoints. You will collaborate with cross-functional teams to design targeted customer initiatives, develop segmentation strategies, monitor campaign performance, and ensure the effective use of CRM platforms to support marketing, sales, and customer service objectives. Responsibilities include analyzing customer behavior, maintaining data quality, preparing performance reports and dashboards, identifying opportunities to improve customer experiences, and implementing automation and workflow enhancements. You will also contribute to loyalty programs, customer lifecycle management, process optimization, and data governance initiatives while ensuring compliance with organizational standards. This position offers the opportunity to drive customer-centric strategies, improve operational efficiency, and deliver measurable business value through data-driven relationship management. Qualifications Candidates should possess strong leadership, analytical, and problem-solving skills, with the ability to interpret customer data and develop effective engagement strategies. Excellent communication, organizational, and stakeholder management abilities are essential for collaborating across multiple business functions. A solid understanding of customer relationship management, customer lifecycle management, data analysis, marketing automation, customer segmentation, and performance measurement is highly valued. Familiarity with CRM platforms, business intelligence tools, reporting systems, spreadsheet applications, and digital marketing concepts is beneficial. The ideal applicant is proactive, detail-oriented, adaptable, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism. Applicants should demonstrate strategic thinking, creativity, accountability, and a commitment to continuous improvement. The ability to build customer-focused initiatives, optimize CRM processes, and deliver actionable insights that support business growth will contribute significantly to success in this role.

CRM Assistant<br>Location: Dubai, UAEEmployment Type: Full-Time<br>Company Description:Laforet Real Estate stands as a premier luxury real estate brokerage headquartered in Dubai. We empower investors and homeowners with bespoke property solutions. Whether acquiring, selling, or managing assets, our expert team ensures every transaction is seamless, strategic, and rewarding.<br>Job Summary We are looking for an experienced CRM Administrator to manage and optimize our CRM system for our real estate operations. The ideal candidate must have previous experience as a CRM Administrator in a UAE real estate company, with strong knowledge of CRM management, lead distribution, data integrity, and reporting.<br>Key Responsibilities Manage and maintain the company's CRM system. Create and manage user accounts, permissions, and system settings. Ensure accurate lead allocation and monitor lead distribution. Maintain data quality by reviewing, updating, and cleansing CRM records. Generate daily, weekly, and monthly sales and performance reports. Support the Sales and Management teams with CRM-related requests. Upload and manage property listings, projects, and developer information. Coordinate with CRM providers to resolve system issues and implement improvements. Train new employees on CRM usage and best practices. Ensure compliance with company CRM processes and data management standards.<br>Requirements Minimum 2–3 years of experience as a CRM Administrator in a UAE real estate company (mandatory). Strong knowledge of CRM systems used in the Dubai real estate industry. Proficiency in Microsoft Excel and reporting tools. Excellent organizational and analytical skills. Strong attention to detail and ability to manage multiple tasks. Excellent English communication skills (additional European languages are an advantage).

As a CRM Manager, you will lead the development and execution of customer relationship management strategies that strengthen customer engagement, improve retention, and support long-term business growth. The role involves managing customer data, optimizing CRM processes, and leveraging insights to enhance the customer journey across multiple touchpoints. You will collaborate with cross-functional teams to design targeted customer initiatives, develop segmentation strategies, monitor campaign performance, and ensure the effective use of CRM platforms to support marketing, sales, and customer service objectives. Responsibilities include analyzing customer behavior, maintaining data quality, preparing performance reports and dashboards, identifying opportunities to improve customer experiences, and implementing automation and workflow enhancements. You will also contribute to loyalty programs, customer lifecycle management, process optimization, and data governance initiatives while ensuring compliance with organizational standards. This position offers the opportunity to drive customer-centric strategies, improve operational efficiency, and deliver measurable business value through data-driven relationship management. Qualifications Candidates should possess strong leadership, analytical, and problem-solving skills, with the ability to interpret customer data and develop effective engagement strategies. Excellent communication, organizational, and stakeholder management abilities are essential for collaborating across multiple business functions. A solid understanding of customer relationship management, customer lifecycle management, data analysis, marketing automation, customer segmentation, and performance measurement is highly valued. Familiarity with CRM platforms, business intelligence tools, reporting systems, spreadsheet applications, and digital marketing concepts is beneficial. The ideal applicant is proactive, detail-oriented, adaptable, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism. Applicants should demonstrate strategic thinking, creativity, accountability, and a commitment to continuous improvement. The ability to build customer-focused initiatives, optimize CRM processes, and deliver actionable insights that support business growth will contribute significantly to success in this role.

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.<br><br>Role<br><br>The CRM Manager, based in our Dubai Corporate Office and reporting to the Director of Marketing, is responsible for coordinating, planning and executing strategies across data, infrastructure, business intelligence and campaign marketing to drive recognition, loyalty and revenue for the Aman brand globally.<br><br>This role oversees the CRM function for the Aman Group, combining technical expertise with creative sensibility to deliver impactful marketing and communications that engage, delight and retain guests, driving measurable revenue and return on investment.<br><br>Responsibilities<br><br>Plan, coordinate and execute the brand’s email marketing strategy, aligning with cross-channel campaigns and audience targeting. Partner with Content Marketing to create CRM-focused briefs with tailored, on-brand messaging across the guest journey. Work with Brand to design and optimise email templates that meet visual standards and perform across devices. Drive engagement through segmentation, dynamic content and testing, using insights to continuously improve performance. Translate analytics and reporting into actionable CRM strategies, focusing on guest engagement and retention. Support Trade/B2B, PR and Property teams with targeted campaign execution across their audiences. Leverage CRM platforms and emerging technologies to enhance campaigns and drive revenue growth. Design and optimise lifecycle journeys (acquisition, onboarding, engagement, retention) using guest insights and behaviour. Elevate guest communications across key touchpoints, including pre-arrival, on-property and post-stay experiences. Lead guest engagement initiatives by enhancing data quality, enabling personalisation, documenting processes and aligning stakeholders across teams<br><br>Requirements<br><br>Minimum 7 years of experience in CRM, lifecycle marketing or customer orchestration, ideally within luxury goods, hospitality or a similarly client-centric environment. Proven analytical skills with a strong command of KPIs, performance measurement, and customer lifetime value and retention modelling. Hands-on experience with CRM systems and marketing automation platforms such as Braze, Marketing Cloud or similar - with the ability to design, execute and evolve multi-channel programmes, client journeys and personalisation strategies across digital and physical touchpoints. A curious, pragmatic mindset with a genuine passion for innovation, experimentation and emerging CRM capabilities including AI. Strong cross-functional influencing skills - confident operating across multiple stakeholders and seniority levels in a global environment, and able to bring clarity and momentum to complex initiatives. A strong appreciation for brand, storytelling and guest experience, with the creative sensibility to uphold Aman's standards across all communications. Rigorous and well-organised, with the project management discipline and resilience to perform across multiple workstreams in a fast-moving, high-expectation environment. Experience in luxury goods, hospitality or a multicultural global environment is strongly preferred. Fluency in English is essential; any additional language is a plus.<br><br>Benefits<br><br>At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritize and support your career journey, making you feel valued, included and at home.<br><br>If you thrive in an ultra-luxury environment and are passionate about ensuring flawless distribution systems and supporting seamless guest experiences, we invite you to apply to join us on our journey.

???? Hiring: CRM Specialist | Dubai, UAEWe are looking for a CRM Specialist to join our team in Dubai, UAE. If you have experience in CRM administration, data management, and customer operations, we'd love to hear from you.???? Location: Dubai, UAE ???? Salary: AED 4,400 per month Key Responsibilities Manage and maintain the CRM system, ensuring data accuracy and integrity. Coordinate lead distribution and client assignments. Monitor customer interactions and sales activities within the CRM. Prepare operational reports and dashboards. Handle customer escalations professionally and promptly. Identify and implement process improvements to enhance CRM efficiency. Collaborate with cross-functional teams to support business operations. Ensure compliance with company policies and data confidentiality standards. Requirements Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field.2–4 years of experience in CRM administration, customer operations, or a similar role. Hands-on experience with CRM platforms. Advanced Microsoft Excel skills. Strong analytical, communication, and organizational skills. High attention to detail and ability to manage multiple priorities. If you're interested, apply now or send your CV on Heleena. Sm@drlmanagement.com / +971 542790915

<h2 class=\"h5\">وصف الوظيفة</h2> <div class=\"t-break\" data-jb-field=\"description\"> <p><b><i>نحن نقوم بتعيين مستشار تقني أول ذو خبرة لمراجعة Microsoft Dynamics CRM On-Premise لمشروع التحول الرقمي الحكومي في دولة الإمارات العربية المتحدة.</i></b></p><p><b><i>هذا الدور مثالي للمحترفين ذوي الخبرة الواسعة في تطبيقات Microsoft Dynamics CRM On-Premise، والتكامل المؤسسي، وهندسة حلول CRM.</i></b></p><p><br></p><p><br></p><p><b>المتطلب الرئيسي:</b></p><p><br></p><p>خبرة لا تقل عن 12 عامًا كمستشار/منفذ Microsoft Dynamics CRM On-Prem.</p><p>خبرة قوية في تطوير Microsoft Dynamics 365 CRM والتخصيص والتكوين.</p><p>خبرة واسعة في مشاريع تنفيذ CRM، خاصة بيئات CRM On-Prem.</p><p>خبرة عملية في استخدام Plugins وJavaScript و.NET وتنظيف البيانات وتكامل البيانات وتخطيط البيانات وإدارة علاقات البيانات.</p><p>خبرة في ربط Dynamics 365 CRM مع أنظمة مؤسسية أخرى.</p><p>معرفة جيدة بـ Microsoft SQL Server.</p><p>مهارات قوية في استكشاف الأخطاء وحل المشكلات التقنية.</p><p>خبرة سابقة في العمل مع جهات حكومية في الإمارات العربية المتحدة.</p><p>إتقان كل من العربية والإنجليزية (إلزامي).</p> </div><h2 class=\"h5\">المهارات</h2> <div data-jb-field=\"skills\"><p>خبرة سابقة في العمل مع جهات حكومية في الإمارات العربية المتحدة.</p><p><br></p></div>

CRM & Clienteling Manager Location: Dubai, UAEReports to: General Manager / Owner The Role This is a hands-on, build-from-scratch role. You will own our customer database end to end: extracting and cleaning data from POS, segmenting our client base, designing clienteling playbooks, and — critically — driving data-capture discipline on the shop floor across all stores. You will be measured on capture rate, repeat purchase rate, and revenue from client outreach. This is not a strategy or vendor-management role. You will pull the data yourself, build the segments yourself, and train store teams in person. Responsibilities Audit, extract, and clean customer data from POS across all stores; build and maintain a single unified client database. Design and run RFM segmentation (VIP, repeat, lapsed, one-time tourist) and produce monthly insights for management, including top-client revenue concentration, reactivation opportunities, and brand cross-shopping. Build and run clienteling programs via Whats App Business and email, including post-purchase follow-up, new-arrival outreach, lapsed-client reactivation, and VIP event invitations. Set data-capture targets per store (name, phone, consent, purchase detail on 80%+ of transactions), train store teams, and audit compliance weekly on the floor. Ensure all data capture and outreach complies with UAE PDPL, including consent at capture and opt-out handling. Select and implement a low-cost CRM/clienteling tool suited to our scale and own it end to end. Track and report ROI, including repeat rate, reactivation revenue, and average spend by segment. Requirements5–8 years in retail CRM or clienteling, with at least 3 years in luxury/premium fashion or jewelry. GCC experience strongly preferred. Advanced Excel required; SQL or equivalent ability to work with raw POS exports strongly preferred. Proven, measurable results from clienteling campaigns you personally ran. Be ready to show numbers such as repeat-rate lift and reactivation revenue. Demonstrated success improving data-capture discipline in stores — you have trained and held retail teams accountable, not just managed a system. Working knowledge of Whats App Business and at least one CRM platform (Zoho, Hub Spot, Salesforce, or a clienteling app). Comfortable operating independently without a team or big budget. Nice to Have Experience at a GCC multi-brand luxury operator. Arabic and/or Russian language skills. Familiarity with UAE PDPL / data-privacy compliance in practice. Experience serving both resident and tourist luxury clientele. What We Offer Ownership of a greenfield function with direct access to ownership — your results are visible immediately. A portfolio of globally recognized brands and an established high-value client base. Competitive salary commensurate with experience. Performance bonus tied to repeat/reactivation revenue.

Job description About the Role<br>We are looking for a CRM Executive to join our growing team in Dubai. The ideal candidate will be responsible for maintaining and managing the company’s CRM system, ensuring that all customer and agent data is accurate, up-to-date, and well-organized. This role also involves preparing reports, coordinating with other departments, and supporting the daily operations of our CRM team. If you are detail-oriented, analytical, and have a passion for organized data and teamwork, we’d love to hear from you!<br>Key Responsibilities<br>Prepare and maintain daily, weekly, and monthly reports. Update and manage CRM data, ensuring accuracy and consistency. Lead distribution Across whole process. Excellent Excel knowledge. Organize and maintain agent databases. Identify and communicate errors or discrepancies in data to relevant users. Update and monitor spreadsheets related to CRM activities. Coordinate with other departments to ensure timely responses to requests. Support process improvements and assist with CRM system updates as required.<br>Requirements<br>Excellent English communication skills (written and spoken). Strong knowledge of Microsoft Office (Word, Excel, Outlook). Minimum 1–2 years of experience in a CRM or similar administrative/data management role. Ability to work under pressure and meet deadlines. A team player with good coordination and interpersonal skills. Willingness to work on weekends and holidays when required. Candidates living near the office will be preferred.<br>Department: CRMLanguage: English Salary: 4400 AED<br>Human Resource Department

About This Opportunity<br><br>We're working with a leading foundational AI lab to find experienced crm operations managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.<br><br>We're looking for crm operations managers with 5+ years in revenue operations, GTM operations, or CRM data operations to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: crm field-mapping schemas, lead-routing logic documents, territory carve models, pipeline hygiene audits, funnel conversion dashboards, and deduplication rulesets.<br><br>Compensation: $100/hour<br><br>Commitment: Flexible, 5-20 hours per week (or more if desired)<br><br>Location: Fully remote, work on your own schedule<br><br>Start date: ASAP<br><br>Qualifications<br><br> 5+ years in revenue operations or CRM operations, with hands-on ownership of field-mapping schemas, lead-routing logic, and deduplication rulesets Experience auditing pipeline hygiene and building funnel conversion dashboards that sales and marketing leadership rely on Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail<br><br>About Ethos<br><br>Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.<br><br>Key Requirements<br><br>5+ years in revenue operations or CRM operations, with hands-on ownership of field-mapping schemas, lead-routing logic, and deduplication rulesets Experience auditing pipeline hygiene and building funnel conversion dashboards that sales and marketing leadership rely on Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

CRM & Handover Executive <br>Company: Iman Developers Location: Dubai , United Arab Emirates Employment Time: Temporary Role Industry: Real Estate Development Experience Required: 2-3 Years (Real Estate Development Industry Required)<br>Iman developers are looking for a Customer Service Executive who is responsible for providing excellent customer support, ensuring seamless unit handovers, resolving customer inquiries, and maintaining high standards of service and documentation.<br>Job Responsibilities:Respond to all customer calls, emails, inquiries, and complaints promptly. Conduct snagging and handover processes to ensure the unit is in perfect condition before key handover. Provide first-level resolution to customer queries, escalating only when necessary. Schedule and coordinate unit handovers within the set timelines. Conduct snagging inspections, ensuring defects are recorded and resolved before key handover. Also, to maintain all documents and records pertaining to the handover and snagging. Assist in resolving customer concerns related to the unit. Maintain accurate records of customer interactions and transactions in CRM/ reports. Adhere to established processes such as snagging, handovers, and email management. Identify and suggest process improvements to enhance customer satisfaction and efficiency. Work closely with other departments (Finance, Sales, Admin, Projects and Design) to resolve customer issues. Support teammates in workload distribution and problem-solving. Uphold professionalism in all interactions with customers and colleagues. Continuously improve skills through learning and implementing feedback.<br>Qualifications & Skills:Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in CRM systems and Microsoft Office. Ability to work under pressure and manage multiple tasks.

Job Description<br><br>Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative Saa S platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.<br><br>Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.<br><br>Besides its Saa S business, Circles operates three other distinct businesses:<br><br>Circles. Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles. Life is powered by Circles’ Saa S platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaa S) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac: Specializing in travel tech solutions, Jetpac provides seamless e SIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel e SIM of the Year.<br><br>Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.<br><br>About The Role<br><br>We are looking for a data-savvy and detail-oriented CVM Analyst to support the customer value management engine for our new digital telco brand in the MENA region. This role plays a key part in driving customer engagement, retention, and monetization by translating complex data into actionable insights, launching targeted lifecycle campaigns, and continuously optimizing performance across key CVM KPIs.<br><br>The ideal candidate brings hands-on experience in customer segmentation, campaign analytics, and lifecycle marketing, along with strong technical capabilities in SQL, Python / R, and BI tools.<br><br>What You’ll Be Responsible For<br><br>Lifecycle campaign execution: Support the design, launch, and tracking of customer lifecycle campaigns across digital, contextual, and outbound channels, such as targeting acquisition, in-life management, churn prevention, and reactivation CVM execution: Assist in the execution of data-driven CVM strategies to increase ARPU and reduce churn by identifying up-sell and cross-sell opportunities through deep behavioral analysis Performance monitoring: Build and maintain campaign performance trackers for various lifecycle stages and monitor KPIs to flag deviations, trends, and anomalies Advanced analytics & modeling: Partner with data teams to co-develop churn prediction models, customer propensity models, and micro-segmentation frameworks Channel optimization: Recommend the most efficient use of touchpoints by analyzing engagement rates across SMS, push, email, IVR, and digital placements Reporting & insight generation: Leverage SQL, Python/R, and BI tools (Power BI, Tableau, Looker, Qlik) to generate insight-rich dashboards and campaign reports for internal stakeholders Data integration: Work with data engineering and IT teams to ensure timely availability and accuracy of data pipelines supporting campaign execution and performance measurement.<br><br>What We’re Looking For<br><br>3-4 years of experience in B2C telco CVM, lifecycle marketing, or customer analytics roles Bachelor’s degree in Data Science, Business, Computer Science, Economics, or a related field; Master’s degree is a plus Proficiency in SQL and at least one scripting language (Python or R) is required Advanced skills in data visualization and reporting tools (e.g., Power BI, Tableau, Looker, Qlik) Familiarity with CRM systems, campaign management platforms, and marketing automation tools Experience working with cloud-based data ecosystems, ETL processes, and large-scale data sets is preferred Strong business acumen with the ability to translate data into clear, actionable commercial insights Excellent communication and stakeholder management skills, with the confidence to work cross-functionally in a fast-paced, high-growth environment<br><br>Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.<br><br>Data Protection and Privacy Statement <br><br>By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.<br><br>To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.<br><br>Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.circles.co/ Job Function: Marketing Company Industry/<br><br>Sector: Other<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

Role Description We are seeking a strategic and data-driven CRM Manager to lead customer relationship management initiatives and strengthen customer engagement, retention, and lifetime value. The role involves developing CRM strategies, managing customer segmentation, designing targeted campaigns, analyzing customer behavior and performance data, and optimizing communication across email, messaging, and other customer channels. The CRM Manager will collaborate with marketing, sales, product, and data teams to improve customer journeys, drive engagement, and deliver measurable business results. Qualifications Bachelor’s degree in Marketing, Business, Communications, Data Analytics, or a related field. Strong understanding of CRM strategy, customer lifecycle management, segmentation, retention, and engagement. Proficiency in CRM platforms and marketing automation tools; experience with Salesforce, Hub Spot, or similar systems is a plus. Strong analytical and data interpretation skills, with the ability to use customer insights to guide decisions. Knowledge of campaign planning, A/B testing, personalization, and performance optimization. Excellent communication, project management, and cross-functional collaboration skills. Strong attention to detail, commercial awareness, and a customer-focused mindset. Ability to manage multiple priorities and translate business objectives into effective CRM initiatives.