وظائف كول سنتر في الإمارات

<ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</p></li><li><p>Maintaining departmental KPI’s.</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.</p></li><li><p>Ensures call backs are completed in a timely manner.</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</p></li><li><p>Assists the patient in the best way possible and creating a good impression&nbsp;</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</p></li><li><p>Multitask and manage the call volumes as per the call process flow.</p></li><li><p>Promote the services of the hospital to patients.</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;</p></li><li><p>Participates and contributes to scheduled in-house training programs.&nbsp;</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li><li><p>Appointment management including no shows, confirmation, cancellation & rescheduling.</p></li><li><p>Doctors calendar creation and updating & maintaining doctors notes.</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience as a contact center agent in a patient-focused environment</li><li>Experience operating multi-line switchboard system</li><li>Strong telephone etiquette and professionalism</li><li>Ability to meet and improve KPIs</li><li>Effective interpersonal and communication skills</li><li>Ability to handle difficult callers calmly and escalate appropriately</li><li>Multitasking and call volume management skills</li><li>Familiarity with appointment management and scheduling processes</li><li>Willingness to work shifts as per department needs</li><li>Commitment to quality improvement and adherence to healthcare regulations (NMC, JCI)</li></ul>

<ul><li><p>Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.</p><ul><li><p>Performs clerical duties as assigned.</p></li><li><p>Assists in training new hires as directed.</p></li><li><p>Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.</p></li><li><p>Accepts assignments as designated by the Call Centre Supervisor.</p></li><li><p>Adheres to the hospital / departmental policies and procedures.</p></li><li><p>Recognizes the cultural needs of the patients .</p></li></ul><p>Responsibilities</p><p>Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.</p><ul><li><p>Performs clerical duties as assigned.</p></li><li><p>Assists in training new hires as directed.</p></li><li><p>Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.</p></li><li><p>Accepts assignments as designated by the Call Centre Supervisor.</p></li><li><p>Adheres to the hospital / departmental policies and procedures.</p></li><li><p>Recognizes the cultural needs of the patients .</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High School, Diploma, Bachelor</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job description <p>​</p><br><p><b>Discover the Opportunity</b></p><br><p>We are hiring a Service Review Insights Lead to join a fast growing data analytics division in Dubai.</p><br><p>Our client is a major organization focused on driving operational excellence and high level decision making across its business units. You will direct a multidisciplinary team to transform operational data into clear strategic direction.</p><br><p>​</p><br><p><b>Discover the Role</b></p><br><p>As the Service Review Insights Lead, you will own the delivery of top tier review decks and board packs for executive decision makers.</p><br><p>You will combine data visualization, operational performance analysis, and narrative building to keep senior leaders informed. You must bring a background in call centre environments, displaying a deep understanding of voice metrics and operational performance.</p><br><p>​</p><br><p><b>Discover the Responsibilities</b></p><br><p>Lead the creation of high impact business review packs and board presentations for senior executives.</p><br><p>Translate raw operational metrics into compelling stories that drive strategic action.</p><br><p>Proactively spot trends, anomalies, and operational efficiency gains within voice and call centre operations.</p><br><p>Standardize visual reporting models across all business units to ensure total consistency.</p><br><p>Guide a dedicated team of data and insight professionals to elevate company wide reporting standards.</p><br><p>Work directly alongside leadership, strategy, and finance teams to align reporting with core business goals.</p><br><p>​</p><br><p><b>Discover the Requirements </b></p><br><p>Proven experience within call centre operations, with strong subject matter expertise in voice environment metrics.</p><br><p>Exceptional data storytelling abilities, with a history of preparing top level executive packs Demonstrated experience presenting complex data structures directly to C suite decision makers.</p><br><p>Strong background in data visualization, KPI automation, and performance reporting frameworks Ability to manage cross-functional team members while managing multiple reporting schedules simultaneously.</p><br><p>Strong business acumen with an eye for detail and visual presentation excellence.</p><br><br> </div>

Company Description Property Shop Investment (PSI) was established in 2007 and is recognized as the No. 1 and largest private real estate company in Abu Dhabi & Dubai. With a dedication to sustainable performance and dynamic growth, PSI has developed a prominent brand in the UAE Real Estate Market. Known as a platinum Real Estate Company, PSI aims for the highest achievements and provides a wide range of Real Estate Services to exceed expectations and inspire people. We are committed to delivering a hassle-free Real Estate experience while governing our path towards continuous success.<br>Role Description-To oversee and manage all operational functions related to sales support, CRM systems, call center, and lead management. The Operations Manager ensures seamless coordination between sales, marketing, tech, and customer support, while supervising platforms and tools used across the company. This role plays a critical part in ensuring efficiency, lead quality, and system reliability.<br> RESPONSIBILITIES Manage and oversee the daily activities of the Operations team, including CRM coordinators, lead owners, and call center staff. Supervise and ensure optimal use of all lead management systems, including “My Leads,” Convolo, Brightcall, and other integrated platforms. Oversee call center operations, ensuring quality, responsiveness, and proper call routing to sales teams. Coordinate the lead rotation schedules among agents and ensure fair, timely distribution in line with availability and performance. Follow up with Sales Managers on lead feedback, campaign performance, and opportunities for optimization. Liaise with the Marketing and Web Development teams to ensure proper integration of website generated leads into CRM and sales systems. Deliver CRM system training for all new joiners, ensuring they understand lead tracking, follow-up processes, and reporting protocols. Monitor the accuracy and completeness of CRM data, proactively identifying gaps or irregularities in agent input or system flow. Open and manage support tickets for technical bugs or issues, coordinating directly with the Acceleration Team in Jordan for timely resolution. Escalate recurring problems, user complaints, or system concerns to top management with actionable summaries and proposed solutions. Generate regular reports on operational performance, lead movement, system usage, and call center productivity. Support cross-functional collaboration between Sales, Marketing, IT, and HR to ensure operational alignment and smooth user experience. Ensure compliance with internal processes and timelines, identifying operational risks and addressing bottlenecks proactively.<br>Qualifications Bachelor’s degree in Business Administration, Operations Management, or a related field Previous Real Estate experience is mandatory. Minimum 5–7 years of experience in operations, with at least 2–3 years in a managerial role. Experience in managing cross-functional platforms and coordinating with tech teams is an advantage. Strong leadership and team management abilities. Excellent knowledge of CRM systems and lead management tools (e.g., My Leads, Convolo, Brightcall). High attention to detail, process orientation, and analytical thinking. Strong interpersonal and communication skills. Problem-solving mindset with the ability to manage time-sensitive escalations effectively. Proficiency in Microsoft Office Suite and reporting tools. Must have a good command of the English language, strong oral and written communication skills

<ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</p></li><li><p>Maintaining departmental KPI’s.</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.</p></li><li><p>Ensures call backs are completed in a timely manner.</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</p></li><li><p>Assists the patient in the best way possible and creating a good impression&nbsp;</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</p></li><li><p>Multitask and manage the call volumes as per the call process flow.</p></li><li><p>Promote the services of the hospital to patients.</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;</p></li><li><p>Participates and contributes to scheduled in-house training programs.&nbsp;</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li><li><p>Appointment management including no shows, confirmation, cancellation & rescheduling.</p></li><li><p>Doctors calendar creation and updating & maintaining doctors notes.</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum Qualification & Experiences Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system. Competencies Core Level Exceptional interpersonal skills. Proficient Strong analytical and problem-solving skills. Proficient Excellent command of oral and written English. Arabic language desirable but not essential. Proficient Ability to think critically and maintain a high level of confidentiality. Proficient Proficiency in MS office. Proficient</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.<br>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel</p><br><br>Responsibilities:<br><p><br>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls<br>Maintaining departmental KPI’s.<br>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.<br>Responsible for attending to all the incoming patient calls promptly, without delay.<br>Ensures call backs are completed in a timely manner.<br>Maintains clarity in communication and pleasant tone of voice at all times.<br>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.<br>Assists the patient in the best way possible and creating a good impression<br>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.<br>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p><br><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.<br>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.<br>Multitask and manage the call volumes as per the call process flow.<br>Promote the services of the hospital to patients.<br>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department<br>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety &amp; JCI.<br>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.<br>Participates and contributes to scheduled in-house training programs.<br>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.<br>Maintains patient &amp; staff confidentiality.<br>Demonstrates the ability to listen to others in promoting effective communication.<br>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.<br>Doctors calendar creation and updating &amp; maintaining doctors notes.<br>Maintaining the duty change as per the unit protocol.</p><br><br>Qualifications:<br><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Supervises all operations and procedures performed by the Communication Department, reviews operational action plans, and provides guidance and supervision for all operations and development of the call center in accordance with best practices. Links these operations with the customer relationship management (CRM) system to ensure immediate responses to customer and public requests and inquiries in coordination with relevant entities, aligning with the organization's strategic plan. Supervises and monitors the execution of all departmental operations and procedures to ensure continuous improvement and development of the call center in compliance with issued regulations, bylaws, and policies, while enhancing institutional identity and raising the organization's media profile.</span></span></p><br><ol><li><span><span>Define and approve strategic and operational objectives for the communication department, prepare and implement corporate communication plans reflecting the organization's mission, achievements, and initiatives, and ensure alignment with the overall strategy.</span></span></li><li><span><span>Manage and direct corporate messaging across various traditional and digital media channels, ensuring consistency with the organization's identity and strategy.</span></span></li><li><span><span>Ensure the effectiveness of receiving all customer inquiries through communication channels, providing them with accurate information via on-the-job training covering various reports, inquiries, and events. Ensure the preparation and continuous updating of FAQs regarding the organization's services and events in cooperation with organizational units and link them to the services directory.</span></span></li><li><span><span>Enhance and support communication methods with call centers of government and private departments and institutions to handle emergencies, services, and joint reports between these entities and the organization. Direct and monitor the evaluation of the effectiveness of call center systems, reporting systems, and inquiry responses, updating them based on impact measurement results to drive development and modernization.</span></span></li><li><span><span>Supervise media relations management, including drafting press releases, coordinating media interviews, and managing crisis communication in accordance with approved protocols.</span></span></li><li><span><span>Coordinate and supervise the preparation of official letters, briefing materials, and talking points for senior leadership to participate in events and media appearances.</span></span></li><li><span><span>Supervise the preparation and development of newsletters, publications, and digital content to enhance the organization's internal and external communication and ensure the application of the corporate identity across all media materials and communication channels.</span></span></li><li><span><span>Supervise the planning and execution of events, conferences, and awareness campaigns in coordination with relevant organizational units to enhance institutional presence.</span></span></li><li><span><span>Monitor and analyze media coverage, measure public opinion trends toward the organization, and prepare necessary reports and recommendations for senior management.</span></span></li><li><span><span>Supervise the communication team and manage external service providers (such as media and design agencies), ensuring deliverable quality and adherence to timelines.</span></span></li><li><span><span>Perform other job-related duties and responsibilities as assigned.</span></span></li></ol> <p><span><span><strong>Qualifications &amp; Experience:</strong> Bachelor's degree with 11 years of experience, or Master's degree with 9 years of practical experience.</span></span></p><br><p><span><span><strong>Specialization:</strong> Media, Public Relations, Corporate Communication, Marketing, Business Administration, or any related fields from an accredited university.</span></span></p><br> </div>

<ul><li>Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.</li><li>Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.</li><li>Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.</li><li>Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>We are seeking customer-focused Call Center Agents to join our banking client. The ideal candidates should have excellent communication skills, experience handling customer inquiries, and hands-on experience using CRM systems to manage customer interactions and service requests.</p><br><p><strong>Requirements:</strong></p><ul><li><p>Previous experience in a Call Center or Customer Service role, preferably within the banking sector.</p></li><li><p>Must be fluent in <strong>Arabic and English</strong>.</p></li><li><p>Hands-on experience using CRM systems.</p></li><li><p>Strong communication, problem-solving, and customer-handling skills.</p></li><li><p>Willingness to work on rotating shifts and six days a week.</p></li><li><p>Must hold a valid own visa.</p></li></ul><br><p><strong>Skills</strong></p><p>communication</p><p>CRM</p><p>problem-solving</p><p><br></p></li></ul>

<p><br></p> <p> <strong>About The Role</strong> </p> <p>As an Agent, Call Center Operator you will be responsible for handling calls, emails, and any other channel of communication from in House or External guests and colleagues pertaining to inquiries, Reservation requests for Hotel Products and Services, Guest Feedback and Complaints efficiently while following the call standards and high level of quality service at all times. You will ensure courtesy, personalization, graciousness, and thoughtfulness in all forms of communication to attain guest satisfaction and business goals set by the Company s Leadership.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>About You</strong> </p> <p> The successful candidate will have a minimum of 1 year experience in a contact center or significant customer service experience. Impeccable personal presentation, patient when dealing with guests, always maintaining a positive attitude, paying attention to details, and being passionate about customer service are essential. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.</p>

<ul><li>Provide exceptional customer support in Arabic, addressing inquiries with clarity and professionalism.</li><li>Handle a variety of customer interactions, including complaints and feedback, while ensuring customer satisfaction.</li><li>Utilize CRM software effectively to log customer interactions and track resolutions promptly.</li><li>Collaborate with team members to share insights and solutions, enhancing overall service quality.</li><li>Conduct follow-up calls to ensure customer issues are resolved and gather feedback on service experience.</li><li>Stay updated on product knowledge and services to provide accurate and helpful information to customers.</li><li>Maintain a positive demeanor, demonstrating empathy and understanding in every customer interaction.</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor&#x27;s degree in a relevant field is preferred, showcasing a commitment to continuous learning.</li><li>Minimum of 2 years of experience in customer service or call center roles, demonstrating industry familiarity.</li><li>Proficiency in using call center software and CRM tools, enhancing efficiency in customer interactions.</li><li>Native Arabic speaker with excellent command of English, ensuring effective communication with diverse customers.</li><li>Strong problem-solving skills, capable of resolving customer issues swiftly and effectively.</li></ul><br/>

<p><br></p> About The Role <p>Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs &amp; passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers preferences and delighting them with our service.</p> <p>A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.</p> Responsibilities <ul> <li>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails</li> <li>Protect our customer's time by adhering to operational SLAs</li> <li>Provide exceptional customer service by adhering to our rigorous luxury communication standards</li> <li>Maintain customer satisfaction targets</li> <li>Investigate and resolve customer and chauffeur issues quickly and efficiently</li> <li>Understand, prioritise and escalate our customer's feedback to senior management and relevant teams</li> <li>Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company</li> </ul> Requirements <p>Must-have:</p> <ul> <li>Passion for exceptional customer service</li> <li>Experience in a customer-facing role in the luxury service industry</li> <li>Excellent interpersonal and communication skills</li> <li>The ability to thrive in a fast-paced high volume contact center</li> <li>Fluency in both spoken and written English &amp; French</li> <li>Flexibility, to be able to do shift work including nights and weekends, in the office</li> <li>Technically proficient</li> </ul> <p>Nice to have:</p> <ul> <li>Experience in a call centre</li> <li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Passion for exceptional customer service</li><li>Experience in a customer-facing role in the luxury service industry</li><li>Excellent interpersonal and communication skills</li><li>The ability to thrive in a fast-paced high volume contact center</li><li>Fluency in both spoken and written English &amp; French</li><li>Flexibility, to be able to do shift work including nights and weekends, in the office</li><li>Technically proficient</li></ul><p>Nice to have:</p><ul><li>Experience in a call centre</li><li>Additional languages - Arabic</li></ul>

<ul><li>Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.</li><li>Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.</li><li>Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.</li><li>Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; a degree in a related field is a plus.</li><li>1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.</li><li>Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.</li><li>Proficient in using CRM software and other communication tools to manage customer data effectively.</li></ul>

<ul><li>Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.</li><li>Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.</li><li>Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.</li><li>Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; a degree in a related field is a plus.</li><li>1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.</li><li>Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.</li><li>Proficient in using CRM software and other communication tools to manage customer data effectively.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>You will be the first point of contact for our patients, providing them with exceptional customer service and support.&nbsp; Ensuring&nbsp;</span><span>calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.</span></p><br><p><span><span>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel</span><span>.</span></span></p><br><br>Responsibilities:<br><ul><li><p><span>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</span></p><br></li><li><p><span>Maintaining departmental KPI’s.</span></p><br></li><li><p><span>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</span></p><br></li><li><p><span>Responsible for attending to all the incoming patient calls promptly, without delay.</span></p><br></li><li><p><span>Ensures call backs are completed in a timely manner.</span></p><br></li><li><p><span>Maintains clarity in communication and pleasant tone of voice at all times.</span></p><br></li><li><p><span>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</span></p><br></li><li><p><span>Assists the patient in the best way possible and creating a good impression</span></p><br></li><li><p><span>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</span></p><br></li><li><p><span>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</span></p><br></li><li><p><span>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</span></p><br></li><li><p><span>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</span></p><br></li><li><p><span>Multitask and manage the call volumes as per the call process flow.</span></p><br></li><li><p><span>Promote the services of the hospital to patients.</span></p><br></li><li><p><span>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</span></p><br></li><li><p><span>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.</span></p><br></li><li><p><span>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</span></p><br></li><li><p><span>Participates and contributes to scheduled in-house training programs.</span></p><br></li><li><p><span>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</span></p><br></li><li><p><span>Maintains patient &amp; staff confidentiality.</span></p><br></li><li><p><span>Demonstrates the ability to listen to others in promoting effective communication.</span></p><br></li><li><p><span>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.</span></p><br></li><li><p><span>Doctors calendar creation and updating &amp; maintaining doctors notes.</span></p><br></li></ul><p><span><span>Maintaining the duty change as per the unit protocol.</span></span></p><br><br>Qualifications:<br><p><span><span>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>You will be the first point of contact for our patients, providing them with exceptional customer service and support. &nbsp;Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.<br>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.<br>&nbsp;</p><br><br>Responsibilities:<br><ul><li><p><span>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</span></p><br></li><li><p><span>Maintaining departmental KPI’s.</span></p><br></li><li><p><span>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</span></p><br></li><li><p><span>Responsible for attending to all the incoming patient calls promptly, without delay.</span></p><br></li><li><p><span>Ensures call backs are completed in a timely manner.</span></p><br></li><li><p><span>Maintains clarity in communication and pleasant tone of voice at all times.</span></p><br></li><li><p><span>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</span></p><br></li><li><p><span>Assists the patient in the best way possible and creating a good impression</span></p><br></li><li><p><span>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</span></p><br></li><li><p><span>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</span></p><br></li><li><p><span>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</span></p><br></li><li><p><span>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</span></p><br></li><li><p><span>Multitask and manage the call volumes as per the call process flow.</span></p><br></li><li><p><span>Promote the services of the hospital to patients.</span></p><br></li><li><p><span>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</span></p><br></li><li><p><span>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.</span></p><br></li><li><p><span>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</span></p><br></li><li><p><span>Participates and contributes to scheduled in-house training programs.</span></p><br></li><li><p><span>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</span></p><br></li><li><p><span>Maintains patient &amp; staff confidentiality.</span></p><br></li><li><p><span>Demonstrates the ability to listen to others in promoting effective communication.</span></p><br></li><li><p><span>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.</span></p><br></li><li><p><span>Doctors calendar creation and updating &amp; maintaining doctors notes.</span></p><br></li></ul><p><span><span>Maintaining the duty change as per the unit protocol.</span></span></p><br><br>Qualifications:<br><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p><br> </div>

<p>Position Title: CRM Supervisor - Automotive Employment Type: Full Time Salary AED: up to 11,000 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A well-established UAE automotive distribution group representing international passenger vehicle, motorcycle, off-road and mobility brands across the UAE and GCC headquartered in Dubai. Job Description: • Supervise daily call center activities, ensuring efficient handling of inbound/outbound calls, customer inquiries, complaints, service appointments, and follow-ups. • Monitor CRM activities, lead allocation, response times, customer records, and follow-up effectiveness to improve lead conversion and customer retention. • Work closely with showroom sales, service advisors, and aftersales teams to ensure timely customer engagement, appointment scheduling, and issue resolution. • Supervise, coach, and evaluate call center/CRM agents, monitor KPIs, prepare performance reports, and implement improvements in customer satisfaction and operational efficiency.</p><p>• Bachelor's degree in Business Administration, Marketing, or a related field • Minimum 2 years of experience in the same role within automotive dealership/distribution companies. • Hands-on experience using Keyloop Dealer Management System (DMS) or related/similar CRM tools • Proven team leadership, customer complaint resolution, KPI monitoring, and communication skills, with the ability to coordinate effectively across sales and aftersales departments</p>

<ul><li>Provide care to all age groups</li><li>Diagnose joint replacement, sports related injuries, spine injuries and post-surgery and rehabilitation programs</li><li>Manage chronic conditions such as arthritis or osteoporosis</li><li>Prevent and manage overuse injuries</li><li>Provide the best possible care to patients in the Medical Centre consistent with available resources</li><li>Abide by the rules of the Department & Section</li><li>Observe ethical standards compatible with contemporary medical practice</li><li>Provide and maintain medical and health professional education and continuing interdisciplinary education</li><li>Promote evidence-based decision-making</li><li>Contribute to development and comply with By-Laws, Rules and Regulations and Medical Centre policies</li><li>Ensure high professional standard of care within assigned privileges</li><li>Maintain involvement in continuing medical and interdisciplinary professional education to meet DOH requirements</li><li>Recognize authority of Head of Department, Medical Director, Medical Executive Committee and Medical Centre Director</li><li>Notify leadership of actions or claims that may affect medical licensure</li><li>Attend departmental meetings and serve on sub-committees as required</li><li>Provide consultations on patients as required</li><li>Contribute to clinical guidelines, critical care pathways and managed care processes</li><li>Perform duties as prescribed by Medical Centre leadership</li><li>Maintain confidentiality of critical and sensitive information, records and reports</li><li>Participate in Patient Safety and Quality Improvement Programs and In-Service Training Programs</li><li>Act as translator if needed</li><li>Take Most Responsible Physician (MRP) responsibilities for patients under direct care</li><li>Transfer MRP only with agreement of another physician</li><li>Give professional advice and technical services to other specialists or consultants when requested</li><li>Give and request consultations according to Medical Centre policies</li><li>Take professional responsibility for care given by self and junior medical staff under their direction</li><li>Contribute to teaching of staff involved in patient care</li><li>Demonstrate team leadership and work collegially with Medical Centre staff</li><li>Take on-call duty according to department rota and patient needs and assume temporary MRP duties when on-call</li><li>Ensure appropriate handover when assuming temporary MRP responsibility</li><li>Keep patients and families fully informed about condition in an ethical and humane manner</li><li>Discuss performance issues of medical staff with Line Manager</li><li>Ensure medical records are completed accurately, legibly and timely</li><li>Participate in mortality and morbidity meetings</li><li>Maintain confidentiality according to DOH policy</li><li>Lead teaching of junior medical staff and contribute to teaching of nurses, personnel, patients and carers</li><li>Improve service through audit, research and attendance at educational events</li><li>Issue DOH Sick Leave from the DOH website (sole responsibility)</li><li>Attend Occupational Safety and Health programs and comply with OHS policies and procedures</li><li>Report untoward events impacting occupational safety and health</li><li>Comply with NMCRMC OHSMS procedures and report hazards, near misses and incidents</li><li>Comply with infection prevention and control policies and notify infection prevention of infectious conditions</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>• MBBS or MBChB or equivalent qualification from an accredited institution</li><li>• Completion of specialty qualification as per the Recognized Specialty Certificate table</li></ul>