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???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

???? WE’RE HIRING! CALL CENTER AGENT – BEAUTIINGO GROUPBeautiingo Group is looking for an experienced and motivated Call Center Agent to join our growing medical team. Requirements:Minimum 2 years of Call Center experience, preferably in the medical/healthcare field Excellent communication and customer service skills Strong sales and persuasion skills Ability to handle inbound & outbound calls Experience with appointment booking and patient follow-up Good command of Arabic & English Target-oriented and able to work under pressure???? Locations: Sharjah | Ajman | Dubai???? Send your CV via Whats App: +971 52 449 0008Join Beautiingo Group and grow your career with us.

Company: IIQAF Group<br><br>Location: Dubai, United Arab Emirates<br><br>Industry: Hospitality<br><br>Employment Type: Full-Time<br><br>Salary: AED 6,000 – AED 7,000 per month<br><br>Job Summary<br><br>IIQAF Group is seeking a professional, customer-focused, and motivated Call Center Agent to join our growing hospitality team in Dubai. The ideal candidate will handle inbound and outbound customer calls, provide exceptional customer service, resolve guest inquiries, process reservations, manage complaints professionally, and ensure every customer receives a positive experience.<br><br>This role is ideal for individuals with excellent communication skills, strong problem-solving abilities, and previous experience in a call center, customer support, customer service, hospitality, hotel reservations, or guest relations.<br><br>Key Responsibilities<br><br>Handle high volumes of inbound and outbound customer calls professionally. Respond to customer inquiries via phone, email, and live chat. Provide accurate information about hospitality services, reservations, bookings, promotions, and company policies. Process hotel reservations, booking modifications, cancellations, and customer requests. Resolve customer complaints efficiently while maintaining excellent customer satisfaction. Maintain detailed customer records using CRM software and call center systems. Escalate complex customer issues to supervisors when required. Follow call center quality assurance standards and service level agreements (SLAs). Meet daily, weekly, and monthly call handling and customer satisfaction targets. Build positive relationships with guests through outstanding customer support. Coordinate with hotel operations, front office, housekeeping, reservations, and other departments. Verify customer information and update records accurately. Promote company services, loyalty programs, and special hospitality offers. Maintain confidentiality of customer information. Stay updated on company services, policies, and hospitality industry standards.<br><br>Required Qualifications<br><br>High school diploma or equivalent; bachelor's degree is an advantage. Previous experience as a Call Center Agent, Customer Service Representative, Customer Support Executive, Contact Center Agent, Guest Service Agent, or Customer Care Executive preferred. Experience in the hospitality, hotel, travel, tourism, or customer service industry is highly desirable. Excellent verbal and written communication skills in English. Additional languages such as Arabic, Hindi, Urdu, or Filipino are an advantage. Strong telephone etiquette and active listening skills. Excellent interpersonal and conflict-resolution abilities. Ability to work under pressure in a fast-paced call center environment. Proficiency in Microsoft Office and CRM software. Strong organizational and multitasking skills. Flexible to work shifts, weekends, and public holidays.<br><br>Benefits<br><br>Performance-based incentives Medical insurance Paid annual leave Career growth opportunities Professional training and development Friendly and multicultural work environment

<p>شركة راسخة توظف مشرف مركز اتصال ذو خبرة ودوافع عالية لإدارة عمليات مركز الاتصال اليومية، والإشراف على وكلاء خدمة العملاء، ومراقبة الأداء، وضمان دعم عملاء عالي الجودة. يجب أن يمتاز المرشح المثالي بقدرات قيادية قوية، ومهارات تواصل وحل مشكلات.</p> <p>المسؤوليات<br /> الإشراف وتنسيق الأنشطة اليومية لوكلاء مركز الاتصال.<br /> تعيين المهام، مراقبة الحضور، وإدارة جداول الفريق.<br /> مراقبة المكالمات وأداء الوكلاء للحفاظ على جودة الخدمة.<br /> تحديد أهداف يومية وأسبوعية للفريق والمتابعة على الأداء.<br /> تقديم التدريب والتوجيه والتغذية الراجعة لأعضاء الفريق.<br /> التعامل مع شكاوى العملاء والم詢ارات المعقدة التي تمت تصعيدها.<br /> مراقبة مؤشرات الأداء الرئيسية مثل حجم المكالمات، زمن الاستجابة، معدل الحل، ورضا العملاء.<br /> إعداد تقارير الأداء اليومية والأسبوعية والشهرية.<br /> ضمان اتباع الوكلاء لسياسات وإجراءات ومعايير تواصل الشركة.<br /> التنسيق مع الأقسام الأخرى لحل مشاكل العملاء.<br /> تحديد فجوات الأداء وترتيب التدريب أو التدريب المناسب.<br /> الحفاظ على سجلات دقيقة لتفاعلات العملاء وأداء الفريق.<br /> تحفيز الفريق والحفاظ على بيئة عمل إيجابية.<br /> مساعدة الإدارة في تحسين عمليات خدمة العملاء.<br /> أداء مهام أخرى تكلف بها الإدارة.</p> <p>المتطلبات<br /> خبرة سابقة كمشرف مركز اتصال أو قائد فريق أو وكيل مركز اتصال كبير.<br /> خبرة في خدمة العملاء أو الـ BPO أو عمليات مركز الاتصال.<br /> مهارات قيادية وإدارة فريق قوية.<br /> إتقان اللغة الإنجليزية محادثة وكتابة.<br /> معرفة جيدة بمؤشرات أداء مركز الاتصال ومراقبة الأداء.<br /> قدرات تواصل ومهارات تفاوض وحل مشكلات جيدة.<br /> مهارات حاسوبية جيدة وإلمام بأنظمة CRM/مركز الاتصال.<br /> القدرة على العمل تحت الضغط وتحقيق الأهداف.<br /> تجربة في الإمارات تعتبر ميزة.<br /> القدرة على العمل بنظام المناوبات، في عطلات نهاية الأسبوع أو العطل عند الحاجة.</p> <p>

<p><strong><u>واجبات ومسؤوليات مدير مركز الاتصال:</u></strong></p><ul><li>إدارة مركز الاتصال لتحقيق الأهداف الكمية والنوعية</li><li>وضع وتنفيذ الاستراتيجية العامة</li><li>تتبّع وقياس الإنتاجية ومقارنتها بالمعايير المرجعية</li><li>تقديم حلول للتحسين</li><li>تحديد الاختناقات واقتراح الحلول</li><li>إدارة وتدريب موظفي مركز الاتصال الآخرين</li><li>ضمان رضا الموظفين</li><li>بناء علاقات مع الموظفين والعملاء</li><li>خلق بيئة ترحيبية ومحفّزة للموظفين</li><li>الإشراف وإدارة القدرة الكاملة لمركز الاتصال</li></ul><p><strong><u>متطلبات مدير مركز الاتصال</u></strong></p><ul><li>حد أدنى 10 سنوات من الخبرة الإدارية</li><li>يفضل شهادة جامعية</li><li>خبرة في بيئة مشتركة ومخصصة</li><li>إتقان Microsoft Office</li><li>سلوك يركز على العميل</li><li>قوة في إدارة وتطوير الأفراد</li><li>القدرة على التوجيه والتدريب وتحفيز الآخرين</li><li>قوة في التواصل وتقديم العروض</li></ul><p><br></p><p><br></p><p><br></p>

<p>We are looking for a motivated Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide information about company products and services. The ideal candidate should have good communication skills and a customer-focused attitude.</p> <p>Key Responsibilities</p> <p>Answer incoming customer calls and respond to inquiries</p> <p>Make outbound calls when required</p> <p>Provide accurate information about products and services</p> <p>Maintain a high level of customer satisfaction</p> <p>Requirements</p> <p>Good communication and listening skills</p> <p>Basic computer and data entry skills</p> <p>Ability to handle calls professionally and calmly</p> <p>Strong problem-solving skills and positive attitude</p> <p>Qualifications</p> <p>Previous call center or customer service experience is an advantage but not required</p> <p>interested candidates are requested to send their CV via Whatsapp Number : 0529456306</p>

<p>We are looking for a motivated Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide information about company products and services. The ideal candidate should have good communication skills and a customer-focused attitude.</p> <p>Key Responsibilities</p> <p>Answer incoming customer calls and respond to inquiries</p> <p>Make outbound calls when required</p> <p>Provide accurate information about products and services</p> <p>Maintain a high level of customer satisfaction</p> <p>Requirements</p> <p>Good communication and listening skills</p> <p>Basic computer and data entry skills</p> <p>Ability to handle calls professionally and calmly</p> <p>Strong problem-solving skills and positive attitude</p> <p>Qualifications</p> <p>Previous call center or customer service experience is an advantage but not required</p> <p>interested candidates are requested to send their CV via Whatsapp Number : 0529456306</p>

<p>نبحث عن ممثل مركز اتصال مهذب واحترافي للعمل عن قرب مع أعضاء الفريق الآخرين لتقديم خدمة مميزة لعملائنا من خلال الإجابة على الأسئلة والتعامل مع الشكاوى وحل مشاكل منتجاتنا وخدماتنا. قد يتعامل ممثل مركز الاتصال مع حجم كبير من المكالمات الواردة أو الصادرة أو كليهما ويجب أن يسعى لخلق تجربة إيجابية لكل متصل. سيستمعون إلى العملاء لفهم سبب اتصالهم، ومعالجة جميع الأسئلة أو الشكاوى، وتقديم استجابة دقيقة وفعالة.</p> <p>لكي تكون ممثلاً ناجحًا لمركز الاتصالات، يجب أن تكون مركّزًا على العميل، ودقيق الملاحظة، وفعالًا. يجب أن تكون لطيفًا، موثوقًا، على دراية، وقابلًا للتكيف.</p> <p>مسؤوليات ممثل مركز الاتصالات:<br />الإجابة على المكالمات أو إجراءها للعملاء لمعرفة احتياجاتهم ومعالجتها، أو الشكاوى، أو قضايا أخرى مع المنتجات أو الخدمات.<br />الاستجابة بشكل فعال ودقيق للمتصلين، شرح الحلول الممكنة، والتأكد من أن العملاء يشعرون بالدعم والتقدير.<br />المشاركة في الاستماع النشط مع المتصلين، تأكيد أو توضيح المعلومات وتخفيف حدة العملاء الغاضبين، عند الحاجة.<br />بناء علاقات دائمة مع العملاء وأعضاء فريق مركز الاتصالات الآخرين بناءً على الثقة والاعتماد.</p> <p>شارك سيرتك الذاتية على هذا الواتس: +971525577101</p>

<p>نحن نبحث عن مُمثّل مركز اتصالات مؤدّب ومهني للعمل عن كثب مع أعضاء الفريق الآخرين لتقديم خدمة مميزة لعملائنا من خلال الإجابة على الأسئلة، معالجة الشكاوى، وتحليل المشاكل المتعلقة بمنتجاتنا وخدماتنا. قد يتعامل مُمثّل مركز الاتصالات مع حجم كبير من المكالمات الواردة أو الصادرة أو كلاهما، ويجب أن يسعى لخلق تجربة إيجابية لكل متصل. سيستمع إلى العملاء لفهم سبب اتصالاتهم، يعالج جميع الأسئلة أو الشكاوى، ويقدم ردًا دقيقًا وفعالًا.</p> <p>لكي تكون مُمثّل مركز اتصالات ناجح، يجب أن تكون مُركّزًا على العميل، دقيقًا في التفاصيل، وفعالًا. يجب أن تكون لطيفًا، موثوقًا، مérفًا، وقابلًا للتكيف.</p> <p>مسؤوليات مُمثّل مركز الاتصالات:<br /> الإجابة على المكالمات أو إجراءها مع العملاء للتعرف على احتياجاتهم ومعالجتها، أو شكاواهم، أو مشكلات أخرى تتعلق بالمنتجات أو الخدمات.<br /> الرد بفعالية ودقة على المتصلين، شرح الحلول المحتملة، والتأكد من شعور العملاء بالدعم والتقدير.<br /> المشاركة في الاستماع النشط مع المتصلين، تأكيد أو توضيح المعلومات وتخفيف غضب العملاء حسب الحاجة.<br /> بناء علاقات دائمة مع العملاء وأعضاء فريق مركز الاتصالات الآخرين بناءً على الثقة والاعتمادية.</p> <p>شارك سيرتك الذاتية على واتس آب هذا: +971525577101</p>

Job Summary We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent customer service while maintaining high levels of professionalism and efficiency. Key Responsibilities Handle inbound and outbound customer calls professionally. Respond to customer inquiries and provide accurate information about products and services. Resolve customer complaints and escalate complex issues when required. Record customer interactions and update CRM systems accurately. Follow up with customers regarding requests, complaints, or service updates. Achieve individual and team performance targets. Maintain a high level of customer satisfaction and service quality. Requirements High School Diploma or Bachelor's Degree preferred.1–3 years of experience in a Call Center, Customer Service, or Contact Center environment. Excellent communication skills in English; Arabic is an advantage. Strong problem-solving and customer-handling skills. Proficiency in Microsoft Office and CRM systems. Ability to work in shifts, including weekends if required. Key Skills Customer Service Call Handling Complaint Resolution Communication Skills CRM Systems Active Listening Problem Solving Time Management Multitasking<br>Regards TASC Recruitment Team

Job Summary We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent customer service while maintaining high levels of professionalism and efficiency. Key Responsibilities Handle inbound and outbound customer calls professionally. Respond to customer inquiries and provide accurate information about products and services. Resolve customer complaints and escalate complex issues when required. Record customer interactions and update CRM systems accurately. Follow up with customers regarding requests, complaints, or service updates. Achieve individual and team performance targets. Maintain a high level of customer satisfaction and service quality. Requirements High School Diploma or Bachelor's Degree preferred.1–3 years of experience in a Call Center, Customer Service, or Contact Center environment. Excellent communication skills in English; Arabic is an advantage. Strong problem-solving and customer-handling skills. Proficiency in Microsoft Office and CRM systems. Ability to work in shifts, including weekends if required. Key Skills Customer Service Call Handling Complaint Resolution Communication Skills CRM Systems Active Listening Problem Solving Time Management Multitasking<br>Regards TASC Recruitment Team

Job Summary We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent customer service while maintaining high levels of professionalism and efficiency. Key Responsibilities Handle inbound and outbound customer calls professionally. Respond to customer inquiries and provide accurate information about products and services. Resolve customer complaints and escalate complex issues when required. Record customer interactions and update CRM systems accurately. Follow up with customers regarding requests, complaints, or service updates. Achieve individual and team performance targets. Maintain a high level of customer satisfaction and service quality. Requirements High School Diploma or Bachelor's Degree preferred.1–3 years of experience in a Call Center, Customer Service, or Contact Center environment. Excellent communication skills in English; Arabic is an advantage. Strong problem-solving and customer-handling skills. Proficiency in Microsoft Office and CRM systems. Ability to work in shifts, including weekends if required. Key Skills Customer Service Call Handling Complaint Resolution Communication Skills CRM Systems Active Listening Problem Solving Time Management Multitasking<br>Regards TASC Recruitment Team

Company Description OnTime Group is a UAE-based organization with over 20 years of experience providing a wide range of services that simplify the lives of businesses and individuals. The group is recognized as the first company in the Middle East to offer government services through the private sector and serves more than 1 million clients annually. Its success is built on expert knowledge, careful planning, hands-on experience, rapid service delivery, and adherence to international standards. OnTime Group operates multiple specialized entities, including OnTime Government Services, OnTime Business Setup, OnTime Healthcare, OnTime Property Registration, OnTime Visa, and other service-focused companies. Team members join a professional environment dedicated to efficiency, innovation, and high-quality customer experiences.<br>Role Description The Call Center Representative – Arabic Speaker is a full-time, on-site role based in Dubai, United Arab Emirates. The role involves answering inbound calls, making outbound calls when required, and providing clear, accurate information about OnTime Group services in Arabic and English. The representative will handle customer inquiries, resolve issues, process requests, and update records in internal systems while following established procedures and service standards. Daily responsibilities include documenting interactions, escalating complex cases to the appropriate departments, and ensuring each customer receives courteous and efficient support. The role also requires collaborating with colleagues, adhering to call center performance targets, and maintaining confidentiality and professionalism in all interactions.<br>Qualifications Strong customer service and customer support skills, with a focus on customer satisfaction. Excellent interpersonal skills and the ability to communicate clearly and professionally with diverse clients. Solid computer literacy, including proficiency with call center systems, CRM tools, and basic office software. Fluency in Arabic and good command of English, both spoken and written. Prior experience as a Call Center Representative or in a customer-facing role is preferred. Ability to work on-site in Dubai, handle high call volumes, and manage time effectively. Strong problem-solving skills, attention to detail, and a positive, service-oriented attitude. High school diploma or equivalent; further education in business, communications, or related fields is an advantage.

Company Description i SON Xperiences is a customer experience and AI solutions provider that blends advanced technology with human-centered service. The company focuses on transforming businesses through AI-powered customer engagement that enhances efficiency and delivers seamless interactions. As pioneers in this space, i SON Xperiences enables organizations to scale intelligently, optimize operations, and deepen customer relationships beyond traditional automation. Team members join a forward-looking environment where innovation, empathy, and technology work together to shape the future of customer experience.<br>Role Description The Call Center Team Manager – Fintech is a full-time, on-site role based in Dubai, responsible for leading a customer support team that serves fintech clients. The role involves overseeing daily call center operations, monitoring performance metrics, and ensuring high levels of customer satisfaction and service quality. The manager will supervise and coach team members, handle escalations, and coordinate workflow to meet service level agreements. Additional responsibilities include analyzing customer interaction data, preparing reports, implementing process improvements, and collaborating with internal and client stakeholders to enhance the overall customer experience.<br>Qualifications<br> <br>Strong customer-focused skills, including Customer Service Management, Customer Support, and a commitment to Customer Satisfaction. Excellent Communication skills, with the ability to interact clearly and professionally with customers, teams, and stakeholders. Solid Analytical Skills to interpret performance data, identify trends, and recommend operational improvements. Proven experience managing call center or customer service teams, preferably within fintech or financial services. Ability to lead, motivate, and develop diverse teams in a fast-paced, metric-driven environment. Proficiency with call center technologies, CRM systems, and basic reporting tools. Relevant academic background in Business, Finance, Management, or a related field is an advantage. Fluency in English; additional regional languages are a plus.

Company Description Unique Homes Worldwide Properties LLC / يونيك هومز ورلدوايد العقارية ذ.م.م is a leading real estate agency based in Abu Dhabi, serving clients across Abu Dhabi and Dubai. The company offers comprehensive real estate solutions, including property sales, leasing, marketing, facility and property management, maintenance, and fit-out services. Unique Homes is listed with prominent property developers such as Al Dar, Bloom, Imkan Properties, and Emaar. The agency also collaborates with major banks including ADIB, ADCB, FAB, DIB, and Al Hilal Bank, providing clients with integrated and reliable real estate and financial services. This environment offers team members exposure to a diverse portfolio of properties and partnerships in the UAE market.<br>Role Description This is a full-time, on-site Call Center Agent role based in Abu Dhabi. The Call Center Agent will handle inbound and outbound calls, respond to inquiries about property listings and services, and provide accurate information to prospective and existing clients. Daily tasks include supporting clients with sales and leasing queries, scheduling property viewings, coordinating with internal teams, and documenting all interactions in the system. The role involves following up with leads, maintaining high levels of customer satisfaction, and adhering to company processes for call handling and data entry. The agent will also assist in resolving basic service issues, escalating complex matters when needed, and contributing to a professional and responsive client experience.<br>Qualifications<br> Experience in customer-facing roles such as Customer Service Representatives and Customer Support, with a focus on real estate or service-oriented industries. Demonstrated ability to maintain high levels of Customer Satisfaction through clear communication, timely follow-up, and problem-solving. Strong Interpersonal Skills, including active listening, empathy, and the ability to interact professionally with diverse clients and colleagues. Solid Computer Literacy, including proficiency in call center systems, CRM tools, email, and basic office software. Excellent verbal and written communication skills in English; Arabic language skills are an advantage. Ability to work on-site in Abu Dhabi, manage high call volumes, and prioritize tasks in a fast-paced environment. Previous experience in a call center or real estate setting is preferred but not mandatory. High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking an Assistant Manager – Call Centre Operations to join the resort’s call center operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br>Operational Control<br><br> Oversee daily call center operations across all channels (inbound, outbound, digital) Ensure SLAs are consistently achieved (response time, quality, resolution) Monitor real-time performance and take corrective actions proactively Maintain strong control over queue management and service levels Ensure full operational coverage by optimizing multi-tasking deployment across the shift and building a multi-skilled team aligned to business demand Provide operational support by stepping in to handle calls when required, while overseeing multi-tasking across functions and ensuring service continuity <br><br>People Leadership<br><br> Lead, coach, and develop Team Leaders to drive performance and accountability Ensure consistent coaching culture aligned to service quality expectations Support recruitment, onboarding, and capability development Address performance gaps with structured action plans <br><br>Performance & Reporting<br><br> Track and analyse KPIs (SLA, quality, productivity, guest feedback) Identify trends, risks, and improvement opportunities Provide structured reporting and insights to Call Centre leadership <br><br>Guest Experience & Service Quality<br><br> Ensure delivery of Forbes Five-Star service standards across all interactions Drive consistency in tone, personalization, and service execution Handle complex escalations with ownership and resolution focus <br><br>Workforce & Efficiency<br><br> Support workforce planning, scheduling, and coverage optimization Ensure alignment between forecast, staffing, and demand Manage shrinkage, absenteeism, and productivity control <br><br>Process Improvement & Stakeholder Alignment<br><br> Identify and implement process improvements to enhance efficiency and experience Collaborate with internal stakeholders (Rooms, F&B, Revenue, etc.) Ensure smooth operational flow across departments <br><br>Compliance & Risk Control<br><br> Ensure adherence to company policies, SOPs, and regulatory standards Maintain audit readiness and compliance across operations Identify operational risks and act proactively <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Bachelor’s degree in Business Administration, Management, or related field. 3–5 years of experience in call center operations, with at least 1–2 years in a supervisory or assistant managerial role. Strong understanding of multi-channel operations (calls, email, chat). Strong understanding of call center technologies, CRM systems, and performance metrics. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced, customer-focused environment. Ability to manage KPIs, workforce, and service quality Proficiency in MS Office and call center software platforms. Experience with CRM systems, workforce management tools, reporting platforms and quality assurance programs. Knowledge of customer service best practices and industry standards. Certification in customer service or call center management is a plus. <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Company Description DR. SUNNY HOME HEALTHCARE is a healthcare provider focused on delivering quality home-based medical services to individuals and families. The organization aims to support patients in the comfort of their homes by coordinating care with medical professionals and support staff. DR. SUNNY HOME HEALTHCARE emphasizes responsive communication and reliable service to meet patient and caregiver needs. Team members work in a collaborative environment where patient safety, dignity, and confidentiality are central priorities.<br>Role Description This full-time Night Shift Call Center role is an on-site position based in Sharjah. The team member will handle inbound and outbound calls, respond to patient and caregiver inquiries, and provide clear information about services, appointments, and basic procedures. Daily tasks include documenting call details in the system, routing calls to appropriate departments or medical staff, and following established protocols for urgent or escalation cases. The role also involves updating records, verifying patient information, and maintaining professional, calm communication during all interactions. The individual will work closely with colleagues to ensure continuous coverage and consistent service quality throughout the night shift.<br>Qualifications<br> Strong Customer Support and Customer Service skills, with a focus on empathy and professionalism. Effective Communication abilities, including clear spoken and written English; additional language skills are an advantage. Experience with Contact Centers or call center environments, including familiarity with call handling systems. Good Computer Literacy, including the ability to use CRM or healthcare-related software and basic office applications. Previous experience in healthcare, home care, or related service industries is beneficial. Ability to work night shifts on-site in Sharjah and maintain reliability and punctuality. Strong organizational skills, attention to detail, and the ability to follow procedures and confidentiality standards.

<p>موظف مركز الاتصال – التوظيف جارٍ الآن</p> <p>نحن نقوم حاليًا بتوظيف موظف مركز اتصال للتعامل مع مكالمات العملاء، وتقديم الدعم، وضمان تقديم خدمة مميزة. هذه فرصة رائعة للأفراد الواثقين والمتحدثين بطلاقة والمهتمين بخدمة العملاء. يمكن للخريجين الجدد التقدم، وسيتم توفير التدريب للمرشحين المناسبين.</p> <p>نظرة عامة على الوظيفة</p> <p>سيتولى موظف مركز الاتصال مسؤولية التعامل مع المكالمات الواردة والصادرة، ومساعدة العملاء في الاستفسارات، وتقديم معلومات دقيقة بشكل مهني وفي الوقت المناسب.</p> <p>المسؤوليات الأساسية<br /> التعامل مع المكالمات الواردة والصادرة للعمـلاء<br />تقديم معلومات دقيقة ودعم للعملاء<br />حل استفسارات وشكاوى العملاء بشكل مهني<br />الحفاظ على سجلات المكالمات وتحديث معلومات العملاء<br />اتباع نصوص الاتصالات وإرشادات الشركة<br />ضمان مستويات عالية من رضا العملاء<br />تصعيد القضايا إلى المشرفين عند الحاجة<br />المتطلبات<br />يمكن للخريجين الجدد التقديم<br />مهارات اتصال وتواصل شخصية جيدة<br />القدرة على التحدث بثقة وبوضوح<br />معرفة حاسوب أساسية<br />القدرة على العمل في بيئة سريعة الإيقاع<br />موقف إيجابي وتركيز على خدمة العملاء<br />ما نقدمه<br />حزمة رواتب تنافسية<br />تأشيرة ومزايا وفق قانون العمل الإماراتي<br />يتم توفير التدريب للمرشحين المناسبين<br />فرص نمو وظيفي<br />بيئة عمل داعمة ومهنية<br />تفاصيل الوظيفة</p> <p>المنصب: موظف مركز اتصال<br />نوع التوظيف: دوام كامل<br />الموقع: الإمارات العربية المتحدة</p> <p>كيفية التقديم</p> <p>إرسال سيرتك الذاتية عبر WhatsApp: +971 54 285 .2378</p> <p>قدِّم الآن! عدد الوظائف محدود.</p>

<p>موظف مركز الاتصال – التعيين جارٍ الآن</p> <p>نحن حالياً في طور توظيف موظف مركز اتصال للتعامل مع مكالمات العملاء، تقديم الدعم، وضمان تقديم خدمة مميزة. هذه فرصة رائعة للأشخاص الواثقين من أنفسهم والمتحدثين بطلاقة والمهتمين بخدمة العملاء. يمكن لخريجي الجامعات التقدم، وسيتم توفير تدريب للمرشحين المناسبين.</p> <p>نظرة عامة على الوظيفة</p> <p>سيكون موظف مركز الاتصال مسؤولاً عن التعامل مع المكالمات الواردة والصادرة، ومساعدة العملاء في الاستفسارات، وتقديم معلومات دقيقة بطريقة مهنية وفي الوقت المناسب.</p> <p>المسؤوليات الأساسية<br /> التعامل مع المكالمات الواردة والصادرة من العملاء<br /> تقديم معلومات ودعم دقيقة للعملاء<br /> حل استفسارات وشكاوى العملاء بشكل مهني<br /> الحفاظ على سجلات المكالمات وتحديث معلومات العملاء<br /> اتباع نصوص الاتصالات وإرشادات الشركة<br /> ضمان مستويات عالية من رضا العملاء<br /> تصعيد القضايا إلى المشرفين عند الحاجة<br /> متطلبات<br /> يمكن لخريجي الجامعات التقدم<br /> مهارات اتصال وتواصل جيدة<br /> الثقة والقدرة على التحدث بوضوح<br /> معرفة أساسية بالحاسوب<br /> القدرة على العمل في بيئة سريعة الإيقاع<br /> إيجابية وتوجه نحو خدمة العملاء<br /> ما الذي نقدمه<br /> راتب تنافسي</p> <p>التأشيرة والمزايا وفق قانون العمل الإماراتي<br /> توفير تدريب للمرشحين المناسبين<br /> فرص النمو المهني<br /> بيئة عمل داعمة ومهنية<br /> تفاصيل الوظيفة</p> <p>المنصب: موظف مركز الاتصال<br /> نوع العمل: دوام كامل<br /> الموقع: الإمارات العربية المتحدة</p> <p>كيفية التقدم</p> <p>أرسل سيرتك الذاتية عبر واتسآب: +971 54 285 .2378</p> <p>قدّم الآن! عدد الوظائف محدود.</p>