وظائف كول سنتر - العين الإمارات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>To ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller. The primary aim of the call center is to assist customers with a high level of service, thereby leaving a positive Customer Experience.</p><ul><li><p>To ensure that all inbound and outbound calls are handled with the following metrics:</p></li></ul><ol><li><p>First Call Resolution.</p></li><li><p>Service Levels/ Response Time.</p></li><li><p>Customer Satisfaction.</p></li><li><p>Quality.</p></li><li><p>Accessibility</p></li><li><p>Accuracy</p></li><li><p>Schedule Adherence.</p></li></ol><p><strong>Responsibilities</strong></p><ol><li><p>To always attend all the phone calls.</p></li><li><p>To ensure that all calls are answered within three rings (20 second’s).</p></li><li><p>To follow the NMC Standardized Call Center Script with the use of appropriate greetings, there by maintaining uniformity.&nbsp;</p></li><li><p>Adhere to the appropriate Hold procedure and the use of efficient Transfer methods.</p></li><li><p>Maintain the highest level of Quality on all calls.</p></li><li><p>To ensure that accurate information is collected at all times, by executing proper listening skills and data entry methods.</p></li><li><p>Caller's Name and Company/ Institution (with correct spelling)</p></li><li><p>Contact details/ Patient File Number.</p><br><ol><li><p>&nbsp; &nbsp; Efficient use of the Hospital Management system and tools, in order to schedule&nbsp;</p><p>&nbsp; &nbsp; appointments and maintain patient confidentiality.</p><br></li><li><p>&nbsp; &nbsp; To maintain Courtesy and Professionalism with the use of appropriate voice&nbsp;</p><p>&nbsp; &nbsp; &nbsp;Modulation and clarity of speech.</p></li></ol></li><li><br></li><li><p>&nbsp; &nbsp;&nbsp;To provide all callers with accurate and relevant information by focusing on First</p><p>&nbsp; &nbsp;&nbsp;Call Resolution.</p><br><ol><li><p>To exercise effective communication within internal departments of the&nbsp;</p><p>organization.</p></li></ol></li><li><p>To handle customer concerns or complaints with the highest level of importance and resolve the concern effectively. Direct the caller to a supervisor or manager if the situation demands.</p></li><li><p>To be up-to date with all company policies and also participate in all required&nbsp;</p><p>&nbsp; &nbsp; &nbsp; training and development programs arranged by the HR and Training Department.</p></li><li><p>&nbsp;Ensure to exhibit a willingness to help at all times. Works evenings, nights,&nbsp;</p><p>&nbsp; &nbsp; &nbsp; Weekends and holidays according to the schedule compiled by head of department.</p></li><li><p>Strictly adheres to organization’s regulations and policies especially those related &nbsp;</p><p>&nbsp; &nbsp; &nbsp; to infection control, patient safety, EHSMS, HAAD, JCI and ISO.</p><br><ol><li><p>Supports Continuous Quality Improvement and participates and contributes to all &nbsp;the quality assurance activities of the service.</p></li></ol></li><li><p>Participates and contributes in scheduled in-service training programs, CNEs, &nbsp;CMEs, In house activities, conferences or other programs as requested.</p><br><ol><li><p>Exercises effective interpersonal skills in dealings with department staff, associates&nbsp;</p></li></ol><p>&nbsp; &nbsp; &nbsp; and Management.</p></li><li><p>Maintains confidentiality as per the agreement signed.</p><br><ol><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li></ol></li><li><p>Develops thorough understanding of policies and procedures of the hospital and &nbsp;</p></li><li><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; demonstrates respect for them.</p></li><li><p>Carries out other duties when requested by the Head of department.</p></li></ol></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>&nbsp; &nbsp;Preferably a college graduate in any discipline.</p><ul><li><p>&nbsp;&nbsp; Clarity in communication while speaking to the caller.</p></li><li><p>&nbsp; &nbsp;Minimum 2-year experience as a call centre executive / telephone operator in a patient focused environment and operation of multi-line switchboard system preferred.</p></li><li><p>&nbsp;&nbsp; Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet explorer skills.</p></li><li><p>&nbsp; &nbsp;Must have good interpersonal skills, maturity, good judgment and be capable of &nbsp;communicating in a professional manner with diverse range of individuals;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; superior phone etiquette skills.&nbsp;</p></li><li><p>&nbsp; &nbsp;Patient focused; service oriented; patient &amp; understanding.</p></li><li><p>&nbsp; &nbsp;Efficient organizational skills; ability to handle multiple responsibilities under &nbsp;pressure while maintaining composure</p></li><li><p>&nbsp;&nbsp; Reliable, punctual, dependable, and responsive.</p></li><li><p>&nbsp; &nbsp;Excellent command of oral and written English. Arabic language &nbsp;advantageous/desirable but not essential.</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Should have at least 5 years of experience in the repair and maintenance of heavy equipment.</strong></p><p>The candidate should be able to inspect, diagnose, and repair heavy-duty machinery used in industries such as construction, mining, and agriculture, including:</p><ul><li><p>Wheel loaders</p></li><li><p>Tractors</p></li><li><p>Manitou vehicles</p></li><li><p>Hydraulic forklifts</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>GCC experience is required</p></li><li><p>Must be available for 24/7 on-call responsibilities</p></li></ul><p></p></section>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p>Follow</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Join Al-Futtaim Automotive and take the lead as an <strong>Aftersales Manager – Toyota Al Ain</strong>, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.</p><p>In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region’s most trusted automotive brands.</p><br><p><strong>What You Will Do</strong></p><ul><li><p>Lead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targets</p></li><li><p>Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction</p></li><li><p>Champion a customer-first culture, leveraging insights and feedback to improve NPS and retention</p></li><li><p>Oversee branch P&amp;L, identify growth opportunities, and implement strategies to maximize performance</p></li><li><p>Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities</p></li><li><p>Build, coach, and develop talent—creating a strong pipeline of future leaders within the business</p></li><li><p>Ensure full compliance with brand standards, HSSE requirements, and operational policies</p></li><li><p>Continuously optimize processes, capacity, and resource utilization to deliver best-in-class service</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Proven leadership experience within automotive aftersales or service operations</p></li><li><p>Strong commercial mindset with hands-on experience managing P&amp;L and delivering growth</p></li><li><p>Deep understanding of dealership aftersales processes and customer lifecycle</p></li><li><p>Data-driven approach with the ability to turn insights into actionable improvements</p></li><li><p>Exceptional stakeholder management and communication skills</p></li><li><p>Passion for developing people and leading high-performance teams</p></li><li><p>Experience driving change and continuous improvement initiatives</p></li><li><p>Strong systems proficiency (ERP/reporting tools)</p></li></ul><br><p><strong>What Equips You for the Role</strong></p><ul><li><p>Bachelor’s degree in Engineering (Automotive preferred) or Business Management</p></li><li><p>Minimum <strong>10 years’ experience</strong> within automotive dealerships</p></li><li><p>At least <strong>5 years in a leadership role within aftersales/service operations</strong></p></li><li><p>Demonstrated success in driving financial performance and enhancing customer experience</p></li><li><p>Strong coaching, leadership, and team development capabilities</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Should have at least 5 years of experience in the repair and maintenance of industrial HVAC equipment, including</p><ul><li><p>Water chiller units</p></li><li><p>Walk-in chillers</p></li><li><p>Package units</p></li><li><p>Split AC units</p></li><li><p>Window AC units</p></li><li><p>Cooling towers</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Industrial experience in the HVAC section</p></li><li><p>GCC experience is required</p></li><li><p>Must be available for 24/7 on-call responsibilities</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled <strong>Residence Technician</strong> to join our team and support the maintenance and upkeep of residential properties. The ideal candidate will have hands-on experience in multi-skilled maintenance, ensuring high-quality living standards for residents. The duties will include but not limited to:</p><br><ol><li><p>Perform day-to-day maintenance and repair activities within residential units.</p></li><li><p>Handle <strong>electrical, plumbing, HVAC, and basic carpentry</strong> works.</p></li><li><p>Respond promptly to maintenance requests and breakdowns.</p></li><li><p>Conduct routine inspections to identify faults and preventive maintenance needs.</p></li><li><p>Ensure all work is completed in line with <strong>safety and quality standards</strong>.</p></li><li><p>Coordinate with supervisors and other technical staff for complex repairs.</p></li><li><p>Maintain tools, equipment, and proper documentation of work completed.</p></li><li><p>Support emergency call-outs and after-hours maintenance when required.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Minimum <strong>2–5 years of experience</strong> in residential or facilities maintenance.</p></li><li><p>Technical qualification / diploma in <strong>Electrical / Mechanical / HVAC</strong> or related field.</p></li><li><p>Strong knowledge of <strong>multi-skilled maintenance works</strong>.</p></li><li><p>Good troubleshooting and problem-solving skills.</p></li><li><p>Basic English communication skills.</p></li><li><p>Ability to work independently and as part of a team.</p></li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>To perform the professional duties of an endocrinologist in accordance with the delineation of privileges as recommended and approved by the CPC.</p></li><li><p>To perform his duties in the Endocrinology Clinic, evaluating patients with hormonal diseases.</p></li><li><p>Provides after working hours on call emergency coverage for endocrinology. emergencies.</p></li><li><p>To perform endocrinal procedures – dynamic hormonal test in appropriate patient</p></li><li><p>To provide consultation/referral services to the in patient services in his area of expertise.</p></li><li><p>To work with the patients throughout the entire process starting from consultation to treatment plan.</p></li><li><p>Provides supervision and education to the staff nurses, patients and technicians.</p></li><li><p>Participates and contributes to all the quality assurance activities of the service (e.g. monthly mortality and morbidity conference, peer review, audit and chart review).</p></li><li><p>Performs additional duties as designated by the Head of the Department.</p></li><li><p>Provide a comprehensive professional and ethical quality clinical services to patients in an effective and efficient manner.</p></li><li><p>Monitor and manage clinical risks associated with direct patient care.</p></li><li><p>Ensure compliance with clinical governance and quality management standards.</p></li><li><p>Maintain accurate medical records.</p></li><li><p>Ensure excellence in medical practice is maintained by focusing on continuous professional development of self and others.</p></li><li><p>Maintain integrity in professional services by executing clinical services in an ethical and responsible manner</p></li></ul><p><strong>Responsibilities</strong></p><ul><li><p>To perform the professional duties of an endocrinologist in accordance with the delineation of privileges as recommended and approved by the CPC.</p></li><li><p>To perform his duties in the Endocrinology Clinic, evaluating patients with hormonal diseases.</p></li><li><p>Provides after working hours on call emergency coverage for endocrinology. emergencies.</p></li><li><p>To perform endocrinal procedures – dynamic hormonal test in appropriate patient</p></li><li><p>To provide consultation/referral services to the in patient services in his area of expertise.</p></li><li><p>To work with the patients throughout the entire process starting from consultation to treatment plan.</p></li><li><p>Provides supervision and education to the staff nurses, patients and technicians.</p></li><li><p>Participates and contributes to all the quality assurance activities of the service (e.g. monthly mortality and morbidity conference, peer review, audit and chart review).</p></li><li><p>Performs additional duties as designated by the Head of the Department.</p></li><li><p>Provide a comprehensive professional and ethical quality clinical services to patients in an effective and efficient manner.</p></li><li><p>Monitor and manage clinical risks associated with direct patient care.</p></li><li><p>Ensure compliance with clinical governance and quality management standards.</p></li><li><p>Maintain accurate medical records.</p></li><li><p>Ensure excellence in medical practice is maintained by focusing on continuous professional development of self and others.</p></li><li><p>Maintain integrity in professional services by executing clinical services in an ethical and responsible manner</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>At least 3 - 5 years’ post qualification experience at Specialist level (independent of country)</p><p>At least 1 year Specialist level experience from a Tier 1 country as specified by the UAE healthcare regulator.</p><p>Basic medical degree and completion of a specialty qualification/education programmer (fellowship/diploma) recognized by the relevant UAE healthcare authority.</p><p>Certification and registration in a specialty recognized by relevant UAE healthcare authority. Active and valid life support certification (e.g. BLS, ACLS, PALS, ATLS, NRP)</p><p>Eligibility for relevant healthcare authority registration e.g. Membership from Royal College / Arab Board Certification / MS / DM / MPhil or an equivalent recognized by relevant healthcare authority in UAE</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Assess, plan, implement, and evaluate individualized patient care plans</p></li><li><p>Provide direct patient care according to clinical standards</p></li><li><p>Administer medications and treatments as prescribed</p></li><li><p>Monitor vital signs and report changes in patient condition</p></li><li><p>Assist patients with activities of daily living (ADLs)</p></li><li><p>Educate patients and families on care plans, medications, and health maintenance</p></li><li><p>Maintain accurate and timely patient documentation</p></li><li><p>Collaborate with physicians and other healthcare professionals</p></li><li><p>Ensure infection control, patient safety, and quality standards</p></li><li><p>Respond appropriately to medical emergencies</p></li><li><p>Properly maintain and use medical equipment and supplies</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Registered Nurse (RN) licensure is mandatory, with certifications in Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) preferred.</p></li><li><p><strong>Bachelor’s Degree in Nursing (BSc Nursing)</strong> from a recognized institution</p></li><li><p><strong>Valid DOH (HAAD) license</strong></p></li><li><p>Strong communication and interpersonal skills</p></li><li><p>Ability to work independently and adapt to a medical center environment</p></li><li><p>Compassionate, patient-focused, and professional attitude</p><p><br></p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Join Al-Futtaim Automotive and take the lead as an <strong>Aftersales Manager – Toyota Al Ain</strong>, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.</p><p>In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region’s most trusted automotive brands.</p><br><p><strong>What You Will Do</strong></p><ul><li><p>Lead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targets</p></li><li><p>Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction</p></li><li><p>Champion a customer-first culture, leveraging insights and feedback to improve NPS and retention</p></li><li><p>Oversee branch P&amp;L, identify growth opportunities, and implement strategies to maximize performance</p></li><li><p>Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities</p></li><li><p>Build, coach, and develop talent—creating a strong pipeline of future leaders within the business</p></li><li><p>Ensure full compliance with brand standards, HSSE requirements, and operational policies</p></li><li><p>Continuously optimize processes, capacity, and resource utilization to deliver best-in-class service</p></li></ul><br><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Proven leadership experience within automotive aftersales or service operations</p></li><li><p>Strong commercial mindset with hands-on experience managing P&amp;L and delivering growth</p></li><li><p>Deep understanding of dealership aftersales processes and customer lifecycle</p></li><li><p>Data-driven approach with the ability to turn insights into actionable improvements</p></li><li><p>Exceptional stakeholder management and communication skills</p></li><li><p>Passion for developing people and leading high-performance teams</p></li><li><p>Experience driving change and continuous improvement initiatives</p></li><li><p>Strong systems proficiency (ERP/reporting tools)</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>About the Team</strong></p><p>At Toyota Al Ain, you’ll be part of a collaborative, customer-centric environment where excellence is the standard. You will lead a diverse team of professionals committed to delivering exceptional service, supported by Al-Futtaim’s strong legacy, innovation, and commitment to people development.</p><br><p><strong>What Equips You for the Role</strong></p><ul><li><p>Bachelor’s degree in Engineering (Automotive preferred) or Business Management</p></li><li><p>Minimum <strong>10 years’ experience</strong> within automotive dealerships</p></li><li><p>At least <strong>5 years in a leadership role within aftersales/service operations</strong></p></li><li><p>Demonstrated success in driving financial performance and enhancing customer experience</p></li><li><p>Strong coaching, leadership, and team development capabilities</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li><li><p>To assist in basic translation as and when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma/Graduate - Any discipline or related fields.</p></li><li><p>1year as trainee receptionist preferred</p></li><li><p>Active and good inter personal skills, Pleasing Personality&nbsp;</p></li><li><p>&nbsp;Excellent command of oral and written English; Arabic desirable but not mandatory.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li><li><p>To assist in basic translation as and when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma/Graduate - Any discipline or related fields.</p></li><li><p>1year as trainee receptionist preferred</p></li><li><p>Active and good inter personal skills, Pleasing Personality&nbsp;</p></li><li><p>&nbsp;Excellent command of oral and written English; Arabic desirable but not mandatory.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Safely operate forklifts and other material handling equipment to transport goods within the Factory/warehouse, ensuring strict adherence to safety protocols.</p></li><li><p>Conduct regular inspections of forklifts before and after use to identify any mechanical issues, ensuring all equipment is in optimal working condition.</p></li><li><p>Load and unload materials from delivery trucks, carefully balancing loads to prevent accidents and damage to goods.</p></li><li><p>Accurately record inventory movements, utilizing warehouse management systems to track stock levels and locations.</p></li><li><p>Collaborate with warehouse teams to organize and maintain a clean, efficient workspace that maximizes productivity.</p></li><li><p>Perform cycle counts and inventory checks as needed, ensuring timely updates to inventory records to reflect accurate stock levels.</p></li><li><p>Communicate effectively with supervisors and other team members regarding daily tasks and any potential hazards in the work environment.</p></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent, with a strong understanding of basic math and reading skills to follow instructions accurately.</p></li><li><p>Valid UAE forklift operator license is mandatory.</p></li><li><p>Minimum of 2 years of experience operating forklifts in a warehouse or distribution center, demonstrating familiarity with various types of forklifts.</p></li><li><p>Ability to work in a fast-paced environment, demonstrating flexibility and adaptability to changing priorities and workloads.</p></li><li><p>Physical stamina and strength, capable of lifting heavy objects and standing for extended periods without difficulty.</p></li><li><p>Proficiency in basic troubleshooting of forklift issues, enabling immediate action to minimize downtime.</p></li><li><p>Bilingual candidates with proficiency in English and an additional language are preferred to enhance team communication.</p></li></ul><p><br></p><p></p></section>

<ul><li><p>To perform the professional duties of an endocrinologist in accordance with the delineation of privileges as recommended and approved by the CPC.</p></li><li><p>To perform his duties in the Endocrinology Clinic, evaluating patients with hormonal diseases.</p></li><li><p>Provides after working hours on call emergency coverage for endocrinology. emergencies.</p></li><li><p>To perform endocrinal procedures – dynamic hormonal test in appropriate patient</p></li><li><p>To provide consultation/referral services to the in patient services in his area of expertise.</p></li><li><p>To work with the patients throughout the entire process starting from consultation to treatment plan.</p></li><li><p>Provides supervision and education to the staff nurses, patients and technicians.</p></li><li><p>Participates and contributes to all the quality assurance activities of the service (e.g. monthly mortality and morbidity conference, peer review, audit and chart review).</p></li><li><p>Performs additional duties as designated by the Head of the Department.</p></li><li><p>Provide a comprehensive professional and ethical quality clinical services to patients in an effective and efficient manner.</p></li><li><p>Monitor and manage clinical risks associated with direct patient care.</p></li><li><p>Ensure compliance with clinical governance and quality management standards.</p></li><li><p>Maintain accurate medical records.</p></li><li><p>Ensure excellence in medical practice is maintained by focusing on continuous professional development of self and others.</p></li><li><p>Maintain integrity in professional services by executing clinical services in an ethical and responsible manner</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>At least 3 - 5 years’ post qualification experience&nbsp;at&nbsp;Specialist&nbsp;level</p></li><li><p>Basic medical degree and completion of a specialty qualification/education programme (fellowship/diploma)&nbsp;recognised&nbsp;by&nbsp;the&nbsp;relevant UAE healthcare authority.</p></li><li><p>Certification and registration in a speciality recognised by relevant UAE healthcare authority.&nbsp;Active and valid life support certification&nbsp;(e.g.&nbsp;BLS,&nbsp;ACLS,&nbsp;PALS,&nbsp;ATLS, NRP)</p></li><li><p>Eligibility for relevant healthcare authority registration e.g. Membership from Royal College /&nbsp;Arab Board Certification /&nbsp;MS&nbsp;/&nbsp;DM </p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Conduct regular inspections and preventive maintenance on HUSKY HYPET, HYCAP, &nbsp;and Sidel blow molding machines to prevent unexpected failures.</p></li><li><p>Diagnose electrical and mechanical faults using specialized tools and equipment; implement effective corrective actions.</p></li><li><p>Calibrate, adjust, and repair sensors, actuators, drives, and control systems on blow molding machines.</p></li><li><p>Monitor and maintain chillers to ensure optimal temperature control and prevent system failures.</p></li><li><p>Service compressors by checking for leaks, lubricating parts, and replacing worn components to maintain air quality and pressure.</p></li><li><p>Operate and maintain boiler systems, including pressure checks, burner adjustments, and safety valve testing to comply with safety regulations.</p></li><li><p>Troubleshoot and repair motor drives, variable frequency drives (VFDs), and PLC-controlled systems.</p></li><li><p>Assist in the installation, commissioning, and testing of new machinery and equipment.</p></li><li><p>Maintain technical documentation, including maintenance logs, repair reports, and equipment manuals.</p></li><li><p>Ensure all electrical wiring and mechanical installations comply with international safety standards and company policies.</p></li><li><p>Collaborate with engineering and production teams to optimize machinery performance and support continuous improvement initiatives.</p></li><li><p>Manage spare parts inventory.</p></li><li><p>Respond swiftly to equipment breakdowns to minimize production losses.</p></li><li><p>Implement energy-saving measures and contribute to sustainable manufacturing practices.</p></li><li><p>Participate actively in safety audits and implement corrective actions as needed.</p></li><li><p>Continuously update technical knowledge through training and workshops.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or degree in Electromechanical Engineering, Electrical Engineering, Mechanical Engineering, or a related technical field.</p></li><li><p>Extensive experience with HUSKY HYPET, HYCAP, &nbsp;and Sidel blow molding machines is essential.</p></li><li><p>Strong understanding of refrigeration systems including chillers.</p></li><li><p>Hands-on experience with compressors and industrial boiler operations.</p></li><li><p>Ability to read and interpret electrical schematics, mechanical drawings, and technical manuals.</p></li><li><p>Skilled with diagnostic tools such as multimeters, vibrometer, and thermal imaging cameras.</p></li><li><p>Strong problem-solving skills and ability to work under pressure.</p></li><li><p>Effective communication and teamwork skills.</p></li><li><p>Willingness to work in shifts and handle emergency call-outs.</p></li></ul><p>Certification in relevant technical courses or safety training is an advantage</p><p></p></section>

<ul><li><p>Ensures Performs Responsible for hospitalized cases and certain out-patients whose disease requires medical care at the specialist level.&nbsp;</p></li><li><p>Admission and work-up of all medical patients to medical wards, ICU and CCU as required.&nbsp;These patients remain the responsibility of the admitting internist from the time of admission to the date of discharge.&nbsp;</p></li><li><p>Day-to-day care for these patients may be assigned to the ward physicians; however, the ultimate responsibility remains with the admitting internist.</p></li><li><p>Conducts out-patient medical consultations in the clinics by appointment and follow-up on medical problems as needed.&nbsp;</p></li><li><p>After working hours, when on-call, is available for answering medical consultations by physicians in other departments, in the intensive care areas, medical wards, ER, and other in-patient services.&nbsp;</p></li><li><p>Will serve as a major contributor to in-service training activities of the new employees.</p></li><li><p>Works under the general professional supervision of the Head Internist.&nbsp;</p></li><li><p>Performs the professional duties of an internist in adherence to the Delineation of Privileges maintained by the Internal Medicine department for individual internists.&nbsp;Privileges may differ between individual internists, depending on the efficiency and skills of the particular individual.</p></li><li><p>Answers in-patient consultations from medical or other in-patient services.</p></li><li><p>Participates in the reading of EKG’s.&nbsp; Performs lung function studies and makes interpretations when needed.</p></li><li><p>Administers Executive Health Program examinations on a regular basis.</p></li><li><p>Participates in in-service death review; chart, Quality Assurance and peer reviews.</p></li><li><p>Participates in the monthly Internal Medicine service Journal activity, and as assigned other committee functions such as the ER, Infection Review, Standardization, ICU, CCU and CPR.</p></li><li><p>Strictly observes organization’s medical regulations and policies especially those related to infection control, patient safety, patient assessment and patient care.&nbsp;</p></li><li><p>Performs other miscellaneous related duties as requested by the Head of Internal Medicine</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Graduate from an accredited school of Medicine with an MBBS degree.</p></li><li><p>Post-Graduate Masters degree or equivalent Fellowships approved by DOH.</p></li><li><p>Minimum of five years experience in the practice as Internal Medicine post certification.</p></li><li><p>Current licensure in country of origin and with DOH license to practice in Abu Dhabi, UAE.</p></li><li><p>Must have a thorough knowledge of medical ethics, with particular reference to the obligation to maintain the confidentiality of his work; and adhere to Bylaws, Rules and Regulations of the Medical Organization.</p></li><li><p>Excellent command of oral and written English. Knowledge of Arabic language is desirable but not essential.</p></li><li><p>Communication, interpersonal skills as applied to interaction with co-workers, superiors, patients & families.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensures Performs Responsible for hospitalized cases and certain out-patients whose disease requires medical care at the specialist level. Admission and work-up of all medical patients to medical wards, ICU and CCU as required. These patients remain the responsibility of the admitting internist from the time of admission to the date of discharge. Day-to-day care for these patients may be assigned to the ward physicians; however, the ultimate responsibility remains with the admitting internist. Conducts out-patient medical consultations in the clinics by appointment and follow-up on medical problems as needed. After working hours, when on-call, is available for answering medical consultations by physicians in other departments, in the intensive care areas, medical wards, ER, and other in-patient services. Will serve as a major contributor to in-service training activities of the new employees. Works under the general professional supervision of the Head Internist. Performs the professional duties of an internist in adherence to the Delineation of Privileges maintained by the Internal Medicine department for individual internists. Privileges may differ between individual internists, depending on the efficiency and skills of the particular individual. Answers in-patient consultations from medical or other in-patient services. Participates in the reading of EKG’s. Performs lung function studies and makes interpretations when needed. Administers Executive Health Program examinations on a regular basis. Participates in in-service death review; chart, Quality Assurance and peer reviews. Participates in the monthly Internal Medicine service Journal activity, and as assigned other committee functions such as the ER, Infection Review, Standardization, ICU, CCU and CPR. Strictly observes organization’s medical regulations and policies especially those related to infection control, patient safety, patient assessment and patient care. Performs other miscellaneous related duties as requested by the Head of Internal Medicine</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Graduate from an accredited school of Medicine with an MBBS degree.</p><br><ul><li><p>Post-Graduate Masters degree or equivalent Fellowships approved by DOH.</p></li><li><p>Minimum of five years experience in the practice as Internal Medicine&nbsp; post certification.</p></li><li><p>Current licensure in country of origin and with DOH license to practice in Abu Dhabi, UAE.</p></li><li><p>Must have a thorough knowledge of medical ethics, with particular reference to the obligation to maintain the confidentiality of his work; and adhere to Bylaws, Rules and Regulations of the Medical Organization.</p></li><li><p>Excellent command of oral and written English. Knowledge of Arabic language is desirable but not essential.</p></li><li><p>Communication, interpersonal skills as applied to interaction with co-workers, superiors, patients &amp; families.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma - Any discipline or related fields.&nbsp;</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Highschool/College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul><p></p></section>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma - Any discipline or related fields.</p></li><li><p>Strong interpersonal, verbal and written communication skills.</p></li><li><p>Strong analytical and problem-solving skills</p></li><li><p>Excellent command of oral and written English. Arabic language desirable but not essential.</p></li><li><p>Ability to think critically and maintain a high level of confidentiality.</p></li><li><p>Proficiency in MS office.</p></li></ul>