وظائف موظف حجز في الإمارات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Roles &amp; Responsibilities</strong></p><ul><li><p>Handle airline ticket booking, reissue, refund, and cancellation</p></li><li><p>Manage reservations through GDS systems such as Sabre, Galileo, or Amadeus</p></li><li><p>Assist customers and travel agents with fare quotations and travel queries</p></li><li><p>Issue domestic and international air tickets</p></li><li><p>Follow up on payments, booking confirmations, and schedule changes</p></li><li><p>Coordinate with airlines and suppliers for ticketing support</p></li><li><p>Maintain accurate booking records and daily reports</p></li><li><p>Handle urgent travel requests professionally</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Minimum 2–5 years experience in airline ticketing or travel agency</p></li><li><p>Knowledge of GDS systems (Sabre/Galileo/Amadeus)</p></li><li><p>Good communication skills in English, Urdu/Hindi &amp; Arbic</p></li><li><p>Experience in fare calculation, reissue, refunds, and travel documentation</p></li><li><p>Ability to work under pressure and handle multiple bookings</p></li><li><p>Knowledge of UAE travel market is preferred</p></li><li><p>Immediate joining preferred</p></li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Handle flight reservations, ticketing, reissues, and refunds using GDS platforms.</p></li><li><p>Design and sell customized holiday packages, tours, and travel experiences.</p></li><li><p>Provide professional travel consultation and destination recommendations.</p></li><li><p>Manage customer inquiries via phone, email, and walk-in visits.</p></li><li><p>Coordinate hotel bookings, transfers, sightseeing tours, travel insurance, and visa services.</p></li><li><p>Achieve individual sales and revenue targets.</p></li><li><p>Deliver exceptional customer service and maintain long-term client relationships.</p></li><li><p>Stay updated on airline promotions, travel regulations, and industry trends.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum 2 years of experience in a travel agency or tour operations role in the UAE.</p></li><li><p>Strong knowledge of international destinations and holiday planning.</p></li><li><p>Proficiency in one or more GDS systems:</p><ul><li><p>Amadeus</p></li><li><p>Galileo</p></li><li><p>Sabre</p></li></ul></li><li><p>Experience in airline reservations, ticketing, fare construction, reissues, and refunds.</p></li><li><p>Excellent sales, communication, and customer service skills.</p></li><li><p>Ability to work in a fast-paced environment and meet sales targets.</p></li><li><p>Strong attention to detail and organizational skills.</p></li><li><p>Fluency in English; additional languages are an advantage.</p></li></ul><p><br></p><p><strong>Preferred Qualification:</strong></p><ul><li><p>UAE travel industry experience.</p></li><li><p>Existing customer network or corporate travel portfolio.</p></li><li><p>Knowledge of visa processes and travel insurance products.</p></li><li><p>Degree or diploma in Travel, Tourism, Hospitality, or a related field.</p></li></ul><p><br></p><p><strong>What we Offer:</strong></p><ul><li><p>Competitive Salary Package up to AED10K</p></li><li><p>Attractive Sales Incentives &amp; Bonuses</p></li><li><p>Career Growth Opportunities</p></li><li><p>Supportive and Professional Work Environment</p></li><li><p>UAE Employment Benefits as per Labour Law</p></li></ul><br><p>Join Premier by Brightsun and help create memorable travel experiences while building a rewarding </p><p>career in the travel and tourism industry. </p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Agent, Ticketing</span></span></span>&nbsp;<br><span><span>(<span>20633</span></span></span>)</p><br> <p><span>Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.</span></p><br> <p><span>With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.</span></p><br><p>The Agent, Ticketing directly reports to the Team Leader and Assistant Ticketing Manager. The Agent, Ticketing will be responsible for all admission and sales transactions at the front gate according to resort standards.</p><br> <p><strong>About the Role</strong></p><br> <ul> <li>Greeting and assisting guests in the plaza and when they approach the counters</li> <li>Responsible for providing friendly, efficient, and informative service as well as accurate transaction during cashiering as they serve all guest purchasing tickets to the water park.</li> <li>Operate an electronic cash register and credit card machine.</li> <li>Responsible for following the cash handling ticketing procedure properly and accurately, including completing cash out reports accurately.</li> <li>Responsible for been in the locker and offering locker assistance to the guest.</li> <li>Check lockers and clear of items at end of the day</li> <li>Duties also include monitoring of guest entry and exit.</li> <li>Communicates directly with the ticketing team leader.</li> <li>Maintaining a clean ticketing plaza always.</li> <li>Reporting improper behavior of guests to the team leader.</li> <li>Reporting any security issues to Team Leader or Assistant Manager</li> <li>Responsible for implementing the “No wristband, No Entry Policy” and scanning each wristband for the guests.</li> <li>Responsible for assisting hotel guest who are walking along the beach pass to obtain wristband without inconvenience going to the ticketing plaza</li> <li>Agents, Ticketing are also responsible for dealing with specific guest situations, including but not limited to escorting VIP guests, taking customer complaints, assisting team leaders with additional administrative/operational duties.</li> <li>Any other task/ responsibilities required by team leader and assistant manager ticketing that is not listed as key duties/responsibilities would be requested.</li> </ul> <p><strong>About You</strong></p><br> <ul> <li>Basic Knowledge in computers</li> <li>Fluent in English</li> <li>Previous experience in cashiering</li> </ul> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.<br /> Helping plan travel itineraries by suggesting local tourist attractions and places of interest.<br /> Processing payments and sending confirmation details to customers.</p> <p>Share your CV on this Email: hr.globale@gmail.com</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.</p> <p>“Kindly submit your CV on Email: psinfo1990@gmail.com</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.</p> <p>“Kindly submit your CV on Email: psinfo1990@gmail.com</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.</p> <p>To Apply Kindly fill the form: https://forms.gle/S2mczK8rCHbqt55w7</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.<br /> Helping plan travel itineraries by suggesting local tourist attractions and places of interest.<br /> Processing payments and sending confirmation details to customers.</p> <p>Share your CV on this Email: hr.ninnaj@gmail.com</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.<br /> Helping plan travel itineraries by suggesting local tourist attractions and places of interest.<br /> Processing payments and sending confirmation details to customers.</p> <p>Share your CV on this Email: hr.ninnaj@gmail.com</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.<br /> Helping plan travel itineraries by suggesting local tourist attractions and places of interest.</p> <p>Share your CV on this Email: amalchaudhary248@gmail.com</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.</p> <p>“Kindly submit your CV on Email: hr.aljamal.travelandtourism@gmail.com</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.</p> <p>“Kindly submit your CV on Email: hr.aljamal.travelandtourism@gmail.com</p>

<p>Position Title: Reservations Assistant Employment Type: Full Time Salary AED: up to 3,500 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide. Job Description: • Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software • Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally. • Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately. • Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.</p><p>Qualifications: • Open to Tagalog speakers, 32 years old and below • Minimum 2–3 years of experience as a reservation agent or in travel and tourism customer service. • Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers. • Proficient in travel booking systems and MS Office.</p>

<p>Position Title: Reservations Assistant Employment Type: Full Time Salary AED: up to 3,500 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide. Job Description: • Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software • Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally. • Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately. • Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.</p><p>Qualifications: • Open to Tagalog speakers, 32 years old and below • Minimum 2–3 years of experience as a reservation agent or in travel and tourism customer service. • Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers. • Proficient in travel booking systems and MS Office.</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.<br /> Helping plan travel itineraries by suggesting local tourist attractions and places of interest.</p> <p>Share your CV on this Email: amalchaudhary248@gmail.com</p>

<p>We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.</p> <p>To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.</p> <p>Reservation Agent Responsibilities:<br /> Assisting and advising customers who may be choosing from a variety of travel options.<br /> Making reservations for customers based on their various requirements and budgetary allowances.<br /> Checking the availability of accommodation or transportation on the customers’ desired travel dates.</p> <p>To Apply Kindly fill the form: https://forms.gle/S2mczK8rCHbqt55w7</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

Company Description<br><br>A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.<br><br>Job Description<br><br>We invite you to join the world of luxury hospitality at Fairmont Dubai as our new Cluster Reservations Agent. At Fairmont Hotel Dubai, all Guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Every day brings new challenges, new experiences and a chance to work with the best in the industry. Our Guests recognize and appreciate the personal level of service they receive when making reservations with the Cluster Reservation Team.<br><br>Key Responsibilities<br><br>Reporting to the Manager, Cluster Reservations, responsibilities and essential job functions include but are not limited to the following:<br><br>Understand the key principles of FRHI Pricing Strategies and Revenue Management Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes. To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures Maximize rooms revenue through the conversion of telephone calls into sales Utilize effective upselling techniques Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager. Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required. Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory. Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction Complete understanding and effective execution of current and new RM tools, includes Opera PMS/S&C. Be involved in all property PMS Conversions Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time. Support the Cluster Reservation Manager with ad-hoc projects as required Follow department policies, procedures and service standards<br><br>Qualifications<br><br>Highly responsible & reliable Ability to work cohesively as part of a team Previous Reservations experience required Computer literate in Microsoft Window applications required Previous Opera Property Manager System experience required Luxury hotel sales experience, having had varied market mix experience Proficient in English language (Verbal and written), second language is an asset Ability to focus attention on guest needs, remaining calm and courteous at all times Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate<br><br>Additional Information<br><br>What Is In It For You<br><br>Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities Career development opportunities with national and international promotion opportunities. The sky is your limit Join our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.<br><br>Our Values <br><br>Respect<br><br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. <br><br>Excellence<br><br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.<br><br>Belonging<br><br>We celebrate our differences. We support each other and we always stand together.<br><br>Empowerment<br><br>We have authority to take initiative and anticipate moments that create unforgettable experiences. <br><br>Integrity<br><br>We build trust through mutual respect and being authentic.<br><br>Our Commitment To Diversity & Inclusion<br><br>Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.<br><br>Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:<br><br>• Process and confirm guest room reservations made by clients on the phone, letter or fax<br>• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations<br>• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.<br>• Show complete product knowledge, understand rate structure and apply rate management<br>• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor<br>• Promote and maintain good public relations and endeavors to maximize business<br>• Maintain an accurate room status at all times<br>• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails<br>• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified</p> </div>

<section><p class=\"heading jdMain\">Job Description</p><p class=\"heading\">Roles &amp; Responsibilities</p><div class=\"paragraph\"><p>We are looking for a <strong>Reservation and Ticket Issuance Agent</strong> with strong hands-on experience in the <strong>Amadeus GDS</strong> system to join our team in Dubai. The candidate should have advanced experience in ticket issuance and bookings management, be precise in work, and capable of efficiently handling the travel operations of travel agents (B2B).</p><p><strong>Required Nationality:</strong></p><ul><li><p>Arab nationality</p></li></ul><p><strong>Tasks and Responsibilities:</strong></p><ul><li><p>Make flight reservations, reissue tickets, refunds, and cancellations using the <strong>Amadeus GDS</strong> system.</p></li><li><p>Issue domestic and international travel tickets accurately.</p></li><li><p>Create and modify booking files (PNR), fare tickets, and verify prices.</p></li><li><p>Process ticket revalidations, rerouting, and handle complex reissue scenarios.</p></li><li><p>Communicate with airlines regarding ADM discount memos, schedule changes, and obtain approvals and waivers.</p></li><li><p>Provide quotes and booking support to travel agents (B2B).</p></li><li><p>Adhere to airline policies and internal work procedures.</p></li><li><p>Maintain accurate operation records and prepare daily reports.</p></li></ul><p><strong>Qualifications and Requirements:</strong></p><ul><li><p>Proven hands-on experience in using <strong>Amadeus GDS</strong> (essential).</p></li><li><p>At least <strong>3 years</strong> of experience in ticketing and reservations.</p></li><li><p>Strong knowledge of international fare rules and airline regulations.</p></li><li><p>Experience handling complex reissues and partial refunds.</p></li><li><p>Familiarity with <strong>BSP</strong> procedures and handling <strong>ADM</strong> discount memos.</p></li><li><p>Proficiency in both <strong>Arabic and English</strong> in speaking and writing.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>High accuracy and attention to detail.</p></li></ul><p><strong>Job Type:</strong></p><ul><li><p>Full-time</p><br></li></ul></div></section><section><p class=\"heading\">Desired Candidate Profile</p><p class=\"paragraph\"></p><p><strong>Required Nationality:</strong></p><ul><li><p>Arab nationality</p></li></ul><p></p></section>